We serviced a
WHIRLPOOL DRYER
Model WGD9600TW1
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
06/02/2023
"Cs believed issue was related to door because not closing well and had worked in past. Door switch itself is two position open/close and is reading correctly on meter. Unit is showing f01 error which is a control failure. Unit is getting 120vac to board.Board is nla, verified with office as nla."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waterbury, Connecticut 06704
Jimmy R.
Job Details:
06/02/2023
"Check unit as per customer complain unit not operating, run diagnostic and found water supply not hooked up properly cross lines. Reverse water supply and check unit filling and washing to spect operations."
We serviced a
LG WASHER
Model WM3050CW
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
06/02/2023
"Complaint of Unit not draining, empty on arrival. Ran rinse and spin and verified not emptying, drain trap was clear.Quoted for drain pump approved.Replaced pump and ran in drain and spin, unit drained fine; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
06/02/2023
Water still leaking from water valve. Reseated all hoses but top one that goes to water filter housing. The water leaked down and clogged the return vent . Cant secure water to refrigerator as it will also shut the water off to kitchen sink. Will order and replace water valve and water filter housing. ; ordrng 1 W11446814 (Valve) and 1 W11308017 (Water tank) and 1 W11367364 (Water tube) and 1 12955901 (Bracket)
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW2
Near Stafford, Connecticut 06076
Gary V.
Job Details:
06/02/2023
"Inspected and found Gearcase worn out and drain pump rattling and worn out, quoted and they will call."
We serviced a
KITCHENAID FREEZER
Model KRFC604FSS01V
Near South Windsor, Connecticut 06074
Chuck M.
Job Details:
06/02/2023
Customer complaint is that ice buildup in FF section causing poor cooling. Inspected and found ice buildup on evaporator cover and evaporator. Found thermistor corroded. Ordered evaporator cover assembly. ; ordrng 1 W11395635 (Evaporator Cover Assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near South Windsor, Connecticut 06074
Chuck M.
Job Details:
06/02/2023
Customer complaint is that dishwasher was not draining. Inspected and found new garbage disposal with knock out plug still in. Removed knock out plug and tested. Dishwasher checked ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Mooresville, North Carolina 28117
Mark C.
Job Details:
06/02/2023
Unit is not heating replaced heater unit is fully operational.; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Gastonia, North Carolina 28056
Mitch H.
Job Details:
06/02/2023
"Replaced condenser fan motor, plugged unit back in. Checked refrigerant charge, all looks good and operating properly."
We serviced a
MAYTAG WASHER
Model MVWC425BW1
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
06/02/2023
Washer making loud noise during spin. Found faulty gearcase quote customer. They will pass.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
06/02/2023
Customers complaint is the top shelf fell down and broke the dishes on the second shelf. Inspected the liner and the shelf supports and they are even and not wrarped. Shelves are not broken and no plastic cracked. Called tech support and there is no recommended repair. Was given this reference number SR#7736547621
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Hartford, Connecticut 06112
Jeremy B.
Job Details:
06/02/2023
"Washer not starting. After a couple mins of hitting the start button the washer will switch to done. Replaced actuator and capacitor. Ran self test then started normal cycle. All checks ok. ; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Smyrna, South Carolina 29743
Mitch H.
Job Details:
06/02/2023
Confirmed purchase date and took picture of receipt. Found both refrigerator and freezer door gaskets deformed and not sealing. Ordering gaskets.; ordrng 1 W10838574 (Door gasket) and 1 W10861499 (Freezer door gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
06/02/2023
"Checked and tested washer. Ran diagnostics, no stored error codes. Tested all functions, found them operating properly. Educated customer on washer operation and use of controls. Washer operating as designed."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
06/02/2023
"Arrived and found board was incorrect. Needed control board, received display board. Reordering correct part. Customer wants range replaced. Called tech line spoke to Robert SR# 773654749 documented everything with him. Gave customer SR#.; ordrng 1 W11620673 (Control board)"
We serviced a
GE DISHWASHER
Model GDF530PGM0CC
Near Chicopee, Massachusetts 01022
Roger R.
Job Details:
06/02/2023
"Found Main board flashing rapidly again and no response from control, called GE tech support and was advised that when this unit is responding like this that the main board, door harness and UI panel should all be replaced at the same time. Will need to reorder main and return replacement board as defective. Will also order new UI panel and wire harness and install all three at the same time. RESCHEDULE WITH ROGER ONLY. ; ordrng 1 WD21X24414 (Harness, door) and 1 WD21X31909 (Board, UI) and 1 WD21x32165 (Board, main)"
We serviced a
WHIRLPOOL DRYER
Model WED5500BW0
Near Springfield, Massachusetts 01118
Roger R.
Job Details:
06/01/2023
Found dryer had noisy drum supports. Quoted $79.99 for dryer maintenance kit and $199 labor charge. Replaced worn parts and delinted dryer including the lint screen area. RECOMMEND HAVING VENT CHECKED AND CLEANED IF NECESSARY. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
SAMSUNG OVEN
Model NX58H5600SS/AA
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
06/01/2023
Found unit has a bad bake ignitor. Broil ignitor ok. Quoted $89.99 for ignitor and $239 for labor. ; ordrng 1 12400035 (IGNITOR FLAT)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
06/01/2023
Complaint dishwasher is leaking all over the floor. Coming out from underneath the front middle of the door. I found a gasket in the corners. Both corners has collapsed. I replaced door gasket. Also found middle rack was as low as it could go may be causing spray arm to stop midcycle creating an over spray condition. I checked front sides and back of dishwasher to make sure there was no leaks coming from the tub no leaks found at this time. Coming from tub. I checked bottom seal to make sure there was no debris in the bottom seal. No debris found. I checked hinges I did find drain hose was heavily pinched. I corrected drain hose issue. I ran a diagnostic cycle also discovered heavy Sudsing occurring recomended customer to not wash dishes with detergent before placing in dishwasher. No additional issues found with dishwasher at this time.; used 1 W11483553 (GASKET) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Springfield, Massachusetts 01119
Roger R.
Job Details:
06/01/2023
Installed new main control board and unit responding properly and all functions working. ; dspstn on spec-tagged invntry: 1 W11616491 CNTRL-ELEC
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
06/01/2023
"Cs called for icemaker not working again and was seeing frost on back wall. Rf evap is clogged, measured 57 in rf.Quoted for Evap/sensor plus labor cs will defrost unit.Accepted office to contact customer to schedule return when parts come in.; ordrng 1 DA97-12609C (Evaporator cover assy) and 1 DA32-00011C (Rf sensor)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near Lake Wylie, South Carolina 29710
Mitch H.
Job Details:
06/01/2023
"Checked and found ice maker operating properly but not dispensing ice. Found yoke stripped on motor shaft. Ordering motor, yoke and divider.; ordrng 1 W11671282 (Auger motor) and 1 WP63052-2 (Yoke) and 1 W11378860 (Washer) and 1 WPW10309864 (Divider)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Woodstock, Connecticut 06281
Amanda R.
Job Details:
06/01/2023
Replaced parts started a vinegar bath calibrated unit ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10902814 WASHPLATE
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EBS3
Near Suffield, Connecticut 06078
Gary V.
Job Details:
06/01/2023
"Installed screws and interlock, cycled, and tested fine now.; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK SP W11245251"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near West Brookfield, Massachusetts 01585
Chris B.
Job Details:
06/01/2023
Complaint that the unit is not dispensing water properly. Found bad water filter. Customer mentioned that the filter was a brand new filter and that the refrigerator water flow was ok before using the new filter. Customer will need to change the filter. Mentioned to the customer to prime the new filter first before adjusting the filter usage. Found no issues with the water pressure nor with the fridge. Calibrated water level.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Warren, Massachusetts 01092
Chris B.
Job Details:
06/01/2023
Complaint that the unit is making loud noise while washing. Found gear case leaking oil causing clutch not to disengage. Will order parts for a return trip. ; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Drive Clutch) and 1 W11449840 (Gear Case) and 1 2xFrameJob (2x Frame Job)
We serviced a
KENMORE DRYER
Model 110.875626
Near Northampton, Massachusetts 01060
Mike K.
Job Details:
06/01/2023
"Unit is pretty beat up.Lots of lint back up in unit, pulley, belt , supports worn. Start button gone, ( just pushes switch on circuit board to operate), missing legs.Quoted to clean out lint, and replace pulley, belt and support which will get unit running better.Approved, replaced pulley, supports and belt, cleaned out excess lint and unit running much smoother; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Springfield, Massachusetts 01118
Roger R.
Job Details:
06/01/2023
Unit checks okay. No faults stored and unit working properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Salisbury, North Carolina 28144
Jenn F.
Job Details:
06/01/2023
Replaced the suspension rods. Calibrated unit. Ran diagnostic. Tested ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
06/01/2023
"Customer complained unit is banging around when washing. Ran service mode and unit didnt make any noise, found out of balance load error. checked suspension and unit suspension good, took off tub ring and no clothes inside drum between basket. Asked customer for towels and loaded a few towels and shirts and wet the laundry down and ran a drain/spin cycle, unit didnt get off balance. Informed customer unit is being overloaded or ran off balance and will bang around if clothes arent loaded properly. Customer doesnt speak good English so Informed to read use and care guide. Called techline to report findings. Sr#7736539611."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Clover, South Carolina 29710
Mitch H.
Job Details:
06/01/2023
Checked and found left front burner very slow to light. Swapped left and right front burners which are the same. Problem moved with burner. Ordering burner.; ordrng 1 WPW10515455 (Burner)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
06/01/2023
"Customer complained unit not working , not heating. Upon arrival unit was in new build. Found burners would come on but not heat. Found unit had 243 on L1 and 120 to L2 and 120 to L 1 to L2. Unit not wired properly in the home. Unit is wired correctly at pigtail to terminal. Informed customer/ builder issue is with the power. Unit cant work as designed with issue at hand, informed customer to fix electrical."
We serviced a
LG REFRIGERATOR
Model LMXS28596S/01
Near Granby, Massachusetts 01033
Mike K.
Job Details:
06/01/2023
"Door not closing properly, found door closer worn on right door and missing screw. Added second screw and holding much better, gave quote for replacing if they decided to do so"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Bristol, Connecticut 06010
Jeremy B.
Job Details:
06/01/2023
"Installed new compressor pulled vacuum then recharged. Please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A 1 W11504419 COUPLING 8/7 AL-AL , 1 W11504420 COUPLER 8/6 NR MS00 , 1 W11504448 COUPLER , and 1 W11506623 COUPLING 5/5 NR MS00"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Charlotte, North Carolina 28273
Ryan S.
Job Details:
06/01/2023
Customer complained of f9e1 error now and unit wont drain. Upon arrival found f9e1 error found voltage to pump but pump not running. Pump would run then stop and wouldnt run. Replaced drain pump from ts. Reassembled unit and Ran component activation to test all functions. Showed customer unit working properly including draining. Verified proper operation. ; used 1 W11399437 (Pump) from stock
We serviced a
JENN-AIR OVEN
Model JJW2430IL01
Near Charlotte, North Carolina 28278
Ryan S.
Job Details:
06/01/2023
Customer complained of f2e1 stuck key error. Found unit needs UI panel. Unit is out of 2 year warranty but part is covered under extended warranty. Quoted 256.33. Customer paid via card. Scheduled return call for 6-7-23 am. ; ordrng 1 W11449117 (Ui control panel)
We serviced a
SAMSUNG WASHER
Model WF50K7500AV/A2
Near Chicopee, Massachusetts 01020
Mike K.
Job Details:
06/01/2023
"Unit taking long time to complete cycles, seems to be sitting for extended periods of time. Ran unit on rinse and spin, filled, agitated, drained fine, went into spin fine.Did take extra to complete, but increasing remaining time though running empty.Went through full tests with office lead tech.Recalibrated.Ran auto test fine, showed basket speed during spin and got to 1800.Error history.Dc (door switch), 3c2 (wash motor), 4c (water supply), ddc (door switch)Ran through rinse and spin again since wasnt tested in cycle after recalibration. Again got to about 6 min left then went back up to 12 on empty load.Quoted for control and pressure switch.Collected for service call"
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESG/AA
Near Chicopee, Massachusetts 01020
Mike K.
Job Details:
06/01/2023
"Broken freezer handle, missing, and mount broken, repair would be a new door. Also not getting water/ice. Can hear valve humming. With door no able to fix she will replace unit. Collected for service call only, split payment between both appliances looked at.Door in nla"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, North Carolina 28278
Ryan S.
Job Details:
06/01/2023
Retuned to install new harness and pump. Installed parts and reassembled unit. Ran unit through service mode and then drain spin cycle. Unit working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Springfield, Massachusetts 01129
Roger R.
Job Details:
06/01/2023
Installed new harness and unit finally working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Springfield, Massachusetts 01118
Roger R.
Job Details:
06/01/2023
"Found ice maker bad. Cycling continually but not filling. Quoted $119.99 for new ice maker and $199 labor. Replaced, tested and unit filled properly. ; used 1 W10884390 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dudley, Massachusetts 01571
Amanda R.
Job Details:
06/01/2023
Complaint water leaking it is leaking from a water pipe behind the unit showed customer
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Springfield, Massachusetts 01118
Roger R.
Job Details:
06/01/2023
Found unit working properly at this time. Customer stated unit wasnt working but now it is. Unable to determine why it wasnt draining
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Sharon, South Carolina 29742
Mitch H.
Job Details:
06/01/2023
"Replaced evaporator cover assembly. Plugged unit back in. Ran diagnostics, all functions tested correctly and operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
06/01/2023
"Replaced control board. Ran calibration, tested, washer now operating properly. All functions tested correctly."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Rock Hill, South Carolina 29730
Mitch H.
Job Details:
06/01/2023
"Tested and found dryer only has one leg of power, 116V, coming in. Checked wall outlet found same result. Advised customer they would need to have outlet and/or wiring checked.; dspstn on spec-tagged invntry: 1 WP3392519 THERMAL FUSE"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Berlin, Connecticut 06037
Jeremy B.
Job Details:
06/01/2023
Dishwasher not draining. Pump only hums. Removed pump found propeller broken. Replaced pump and ran self test all checks ok. ; used 1 W10876537 (DRAIN PUMP) from stock
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Oxford, Massachusetts 01540
Chris B.
Job Details:
06/01/2023
Complaint that the unit is leaking water from the back and found error code F9E1 pond drain. Ran diagnostic test and all running normal. Found coins in the washer. Removed all coins. Found no issues with the valve or drainage. No issues found with the washer nor leakage. Collected minor repair charge.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Grafton, Massachusetts 01536
Amanda R.
Job Details:
06/01/2023
"Lost complete cooling compressor kicking off on overload replaced start relay compressor started and stayed on explained if bottle of water freezes overnight then can add some food inside ; ordrng 1 WPW10197428 (Start relay), used 1 8201786 (OVERLOAD/RELAY KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Worcester, Massachusetts 01607
Amanda R.
Job Details:
06/01/2023
Complained leaked a decent amount of water a couple of times couldnt duplicate issue today over sudsing occurring ran a quick wash customer did a load after I left and it didnt leak
We serviced a
JENN-AIR REFRIGERATOR
Model JFI2589AES
Near Shrewsbury, Massachusetts 01545
Amanda R.
Job Details:
06/01/2023
Ice maker not making ice broken wire going to ice maker coming out of cabinet yellow with red tracer fixed wire ice maker just keeps cycling quoted for ice maker damper assembly making noise quoted for that also
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Shrewsbury, Massachusetts 01545
Amanda R.
Job Details:
06/01/2023
Not agitating or spinning capacitor leaking oil replaced capacitor calibrated unit ran automatic test operation normal ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR
We serviced a
KITCHENAID RANGE
Model KEBS177SWH04
Near Charlotte, North Carolina 28269
Jenn F.
Job Details:
06/01/2023
On bake the temp will only get to 230-240 degrees. Broil and connect work fine. No heat from bake element. Tested at the board element open. Needs new bake element. ; ordrng 1 WPW10207398 (Hidden Bake element)
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Charlotte, North Carolina 28262
Jenn F.
Job Details:
06/01/2023
Replaced cooktop. Tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Charlotte, North Carolina 28213
Jenn F.
Job Details:
06/01/2023
Complaint unit makes a noise. Ran fan test no noise. Ran compressor test. After a few minutes the unit started to have viberation noise. Pulled the unit forward and the noise went away. Unit tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
06/01/2023
"Installed new primary valve and water tank, checked for leaks and proper flow. All okay. ; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB
Near Portland, Connecticut 06480
Jeremy B.
Job Details:
06/01/2023
Dishwasher not cleaning. Giving motor error. Motor getting 120vac but only hums. Replaced motor sump assy all checks ok. ; used 1 W11085683 (MOTOR/SUMP) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
06/01/2023
Customers complaint is dishwasher still randomly giving long drain error code. Arrived and customer had a load running. Canceled load and it drained properly. Ran diag and found no error codes stored. Drained and filled several times and each time the water drained with no problem. Found the hose clear and the hose properly looped under sink. Cant duplicate any problems at this point. If problem continues recommend taking a picture of the error code on panel. Have already replaced control and pump in previous visits.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
06/01/2023
Dishwasher giving error code F8E4 found a very small amount of water in drip tray. Found water still at 150 degrees. Dryer leak sensor and ran test found no leaks. Customer lowered thermostat on water heater again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
06/01/2023
Found control panel frozen and stuck at 7. Cant adjust temperature. Replaced control and set to proper temp. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
06/01/2023
"Complaint, F8E0 error code F 0E7 Error code. I found f8e0 F0e3 is seven error codes in history. I found waterline was Kent causing low water flow condition on cold water side. I unkink hose tested operations. No additional issues found with washing machine at this time. I performed a DLMS calibration cycle. I also performed a diagnostic cycle and had customer run a quick wash cycle. No additional issues found at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Charlotte, North Carolina 28216
Jenn F.
Job Details:
06/01/2023
Complaint console unresponsive. Found only some of the buttons work on the console. Needs new console. Unit has additional 1 year warranty. Need new console and ui board. Ui is back ordered will call the customer to reschedule when the part comes in. ; ordrng 1 W11460908 (Console) and 1 W11460962 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Charlotte, North Carolina 28273
Jenn F.
Job Details:
06/01/2023
Complaint dishes not drying. Does not use rinse aid. No error codes found. Ran diagnostic unit operations all tested ok. Heater working fine. Advised to help with drying to use rinse aid and make sure the water at the sink is hot before starting the dishwasher. Unit tested ok. Part left with the office.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
06/01/2023
Complaint refrigerator not freezer is cooling door gasket is falling apart on fresh food door. I found control has failed I replaced ui and main control on back and programmed control to 002 code for this model. I will need to order a door gasket for the fresh food section to fully fix. ; ordrng 1 W10830046 (Gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Indian Land, South Carolina 29707
Jonathan J.
Job Details:
06/01/2023
I install door panel did not realize there was a dent in it until I could view it and its very specific lighting condition that reveal itself. Bottom left corner. Cannot see dent when the lights are turned off. Re-ordering door panel and will be installing another new door panel left original door panel with customer left new panel with dent in it installed.; ordrng 1 W11613486 (Panel)
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS05
Near Indian Land, South Carolina 29707
Jonathan J.
Job Details:
06/01/2023
Complaints. Taking too long to heat up food grill grates too high. Have to turn up flame pattern to high as it goes causing burner knobs to get hot. Not cooking food evenly because grill grates are too high. Nothing I can do about grill grates unit manufactured this way no alternatives in place by the manufacture that customer can use Unit working as designed at this time called Whirlpool file number phone number used is the same number used by advance per Whirlpool phone number 7736170997 Greg from advance called in for discolored cooktop in april using above file number
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
06/01/2023
"Complaint dishwasher leaking not washing still had soap in the bottom door keeps opening not closing properly since last company was here and replaced a bunch of parts not drying heater is bent at the bottom. I found door gasket was not installed properly creating a leak I also found error codes F6e6 f8e1 f4E3 I found valve is not filling properly making loud noises whole filling customer is in city water. I found heater is warped and has open circuit at control. I checked thermal cutouts are fine I found owi sensor had condensation in sensor senser appears to be cracked., wash motor is not functioning properly diverter leaking. all issues caused by normal wear and tear. ; rqstng P&A on 1 W10703867 (Heater) and 1 WPW10327249 (Valve) and 1 WP8534853 (Hinge) and 1 WP8534854 (Hinge), ordrng 1 WPW10705575 (Owi sensor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Indian Trail, North Carolina 28079
Robert A.
Job Details:
06/01/2023
"Cx complaint that the unit is not starting cycles. I inspected the unit and confirmed the complaint. I found the lid lock is not staying in place to successfully catch and lock the lid. I replaced the lid lock and tested the unit for the cx. The unit works as designed but the bezel clip is separated and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W11643703 (Bezel), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Matthews, North Carolina 28105
Robert A.
Job Details:
06/01/2023
Cx did not answer the phone or the door. I did not diagnose the unit.; O-emld tckt
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Matthews, North Carolina 28105
Robert A.
Job Details:
06/01/2023
Cx complaint that the unit is not heating. I inspected the unit and confirmed the complaint. I found the tco fuse blew again. I installed both parts this time as instructed by RC. I tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charlotte, North Carolina 28270
Robert A.
Job Details:
06/01/2023
Cx complaint that the units filter door is not closing. I inspected the unit and confirmed the complaint. The filter door clip is not catching. I replaced the filter door and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MEDB950YW0
Near Charlotte, North Carolina 28277
Ryan S.
Job Details:
06/01/2023
Customer complained unit not running. Upon arrival found unit has proper voltage. Found thermal fuse bad. Quoted 213.34 due to 20$ off with magnet discount. Replaced thermal fuse and ran dryer to test function. Unit now working as designed. Verified proper operation. Collected $213 via card. ; used 1 WP3390719 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Charlotte, North Carolina 28227
Ryan S.
Job Details:
06/01/2023
Customer complained unit not draining. Found unit already pulled out. Found drain plug in disposal still present. Took out plug and ran dishwasher and unit now working properly. Verified proper operation.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Rock Hill, South Carolina 29730
Mitch H.
Job Details:
06/01/2023
Tested and checked washer operation. Found no error codes or issues with washer. Customer was expecting washer to fill with water. Educated customer that new washers are designed to function and clean with less water. Machine operating as designed.; dspstn on spec-tagged invntry: 1 W11038689 VALVE
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Tega Cay, South Carolina 29708
Mitch H.
Job Details:
06/01/2023
Replaced float switch. Tested and ran full diagnostics cycle. Completed cycle properly with no issues. Dishwasher operating properly.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Bethlehem, Connecticut 06751
Jimmy R.
Job Details:
06/01/2023
"Tested unit and found ice maker not filling not making ice, do diagnostic test cycle and ice maker did not fill. Replace ice maker and check unit filling and working to spect."
We serviced a
WHIRLPOOL DRYER
Model MED7230HC3. H
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
06/01/2023
Customer complaint is that drum has a defect. Took pics of defect and ordered drum. Defect looks like bad weld. ; ordrng 1 W10545923 (drum)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hartford, Connecticut 06112
Chuck M.
Job Details:
06/01/2023
Customer complaint is that dryer was not tumbling. Inspected and found belt broken. Replaced belt fro T/S and tested. Dryer is tumbling and heating. ; used 1 341241 (BELT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB04
Near Manchester, Connecticut 06040
Chuck M.
Job Details:
06/01/2023
Customer complaint is that refrigerator was purchased with casters and a kick plate. Delivery told customer they did not know how to install parts. Customer need casters and kick plate installed. Submitted for P&A and 2nd tech. ; O-emld tckt
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Newington, Connecticut 06111
Chuck M.
Job Details:
06/01/2023
"Customer complaint is that burners shut off during cooking. Customer stated she was making macaroni and water stopped boiling. Informed customer on cookware, element cycling, element sensors and weight on sensor. Burners are working properly."
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW0
Near New Britain, Connecticut 06053
Chuck M.
Job Details:
06/01/2023
customer complaint is that washer would not spin. Ran diagnostics and found error codes F0e5 off balance loads. F7e6 Motor Fault. Inspected and found agitator is stuck to drive shaft and drive shaft is disconnected in gear case. Belt is loose and worn. Cam is also worn and has gear oil on it indicating gear case leak. Quoted P&L. Customer will buy new.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Newington, Connecticut 06111
Chuck M.
Job Details:
06/01/2023
Customer complaint is that upper rack wheels broke off. Replaced adjusters and showed customer it works. ; used 1 W10712395 (ADJUSTER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Charlotte, North Carolina 28226
Robert A.
Job Details:
06/01/2023
"i installed the control board still no water entering the IM when i jump L & V . I called techline, they had me check incoming voltage and secure all connectors. I checked and secured all connectors at the control board, valve and IM. Im getting 122v from the control to the IM and Im getting 122v at the IM side of the dual valve when I jump L & V. The unit needs a new dual valve as well. The cx is not willing to pay for the dual valve replacement at the moment. I called techline to document the issue.Sr7736538969"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Suffield, Connecticut 06093
Gary V.
Job Details:
06/01/2023
"Arrived and customer stated Maytag gave autho for service, but no autho in ticket, customer going to callback.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Bolton, Connecticut 06043
Gary V.
Job Details:
06/01/2023
"Inspected and found vibration noise coming from evap fan motor and housing, attempted to insulate with tape, but still noisy, will order parts and call when they become available.; ordrng 1 W11661931 (Motor) and 1 WP67006337 (Fan blade) and 1 67006424 (Shroud)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Coventry, Connecticut 06238
Gary V.
Job Details:
06/01/2023
"Arrived and found unit needed to be pulled out on soft pine wood floor, advised customer of possibility of damage and offered to reschedule if she wanted to arrange different moving options before repair was done, she declined, had damage waivers signed. Pulled unit out and replaced main acu. Cycled and tested fine. After pushing unit back into place, found slight marring on floor, and took pics.; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Vernon, Connecticut 06066
Gary V.
Job Details:
06/01/2023
"Inspected and found tachometer fault, open capacitor and changed out with new capacitor and ran calibration and cycled, tested fine.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL WASHER
Model mvwb855dc3
Near Watertown, Connecticut 06795
Jimmy R.
Job Details:
06/01/2023
Tested unit and found washer would not start a wash cycle unit would come on and never lock causing unit to not wash. Ran diagnostics and found lid lock error F5e3 checked in diagnostics and found lock not moving just clicking lock faulty. Replaced lock and recalibrated unit ran a wash cycle and all operations working to specs ; used 1 W10861642 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
06/01/2023
"Tested unit and found machine leaking water again randomly, checked over machine for leaking water and could not see any dripping or leaking wile running a heavy load, went threw all connection and found rear vent on tub looked to be where water was over flowing and coming out onto floor, adjusted tube and added a piece of tape to stop from leaking advised customer on using to much soap and cleaning unit regularly. Advised customer Could not see any leaking wile there and running unit as of now machine is working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
06/01/2023
"Tested unit and found machine filling with water but never washing, ran diagnostics and checked for errors found F4e3 wash motor not running or faulty ran unit thew a self test and found no motor coming on, hacked 120v to motor and unit is getting voltage and just humming sump&motor faulty will order and replace. Parts tentative p/a ; ordrng 1 W11665769 (Sump&motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Litchfield, Connecticut 06759
Ruben C.
Job Details:
06/01/2023
Checked unit found ref evap frozen over completely drip pan warping ordering tray and fan motor ; ordrng 1 W11457241 (Drip pan) and 1 W11249952 (Fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Torrington, Connecticut 06790
Ruben C.
Job Details:
06/01/2023
Checked unit found ice build up towards fan going to damper possible door was left open cleared iced getting air thru damper damper is opening
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
06/01/2023
"Tested unit an found water dripping in fridge section, removed cover and found ice building up on evap causing water to drip. Melted all ice and forced unit into a defrost cycle unit is defrosting, checked all thermistors and found working properly and sensing as designed, found evap had fallen down from clips reattached and placed unit into an automatic defrost cycle advised customer to watch unit is any water or ice is forming plz call back advised to give 24 hrs so temps can regulate"
We serviced a
JENN-AIR RANGE
Model JDS9860BDB
Near Wethersfield, Connecticut 06109
Chuck M.
Job Details:
06/01/2023
Installed control and tested. Showed customer it works.
We serviced a
MAYTAG DRYER
Model MLE22PDAYW0
Near Charlotte, North Carolina 28226
Robert A.
Job Details:
06/01/2023
"Cx complaint that the unit is making a loud noise while running. I inspected the unit to confirm the complaint. I used the selector switch key and put the unit into diagnostics. I ran test 10 for the dryer for about 15 minutes. The noise came eventually, its the blower wheel scraping as it turns. The unit needs a new blower wheel to resolve the issue, Im ordering the motor just in case the motor will not separate and I have to cut the axle. Im ordering Th parts for the return visit. I collected the payment in full by CC from Luis Moreno by phone.; ordrng 1 WPW10349492 (Blower wheel) and 1 W11234001 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Charlotte, North Carolina 28209
Robert A.
Job Details:
06/01/2023
"I installed the ordered part and tested the unit for the cx. The unit is working as designed. I also installed a new led for the fc and tighten d the door handle, the light blew.; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER , used 1 10695459 (Led) from stock"
We serviced a
MAYTAG DRYER
Model MGD9700SBO
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
06/01/2023
"Tested dryer and found unit not drying clothes for customer, ran timed dry cycle and found ignitor glowing and unit kicking on then never coming back on again in and kicking off. Removed access panel and found gas valves making loud buzzing when trying to light then kicking off gas valves faulty. Replaced valves and ran unit thew a timed dry and sensor dry checked all operations and unit is now lighting and operating to specs; used 1 279834 (COIL KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
06/01/2023
"Found unit not draining tub fill with water, try canceling cycle and found unit not draining. Check drain pump and found other blue wire terminal broken off, repair terminal with new connector and check unit draining and working to specs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, North Carolina 28273
Jenn F.
Job Details:
06/01/2023
Complaint freezing in fridge. Fridge is set to 1 temp inside fridge is 36. Pressures good. Adjusted the freezer temp to min. And needs more product in unit. Unit tested ok.
We serviced a
WHIRLPOOL RANGE
Model WGG745S02
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
06/01/2023
Unit has a gas leak from the junction of the gas line to the regulator. Applied thread seal torqued line unit is fully operational with no leaks.