We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB03
Near Litchfield, Connecticut 06778
Jimmy R.
Job Details:
06/05/2023
Removed old compressor and evaporator pumped unit down and replaced all coupling filled unit with refrigerant R600 and check unit cooling found evap and unit is frosting up and all operations working to specs ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506623 COUPLING 5/5 NR MS00
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near York, South Carolina 29745
Mitch H.
Job Details:
06/05/2023
"Tested and ran diagnostics. Found multiple error codes, F7E1, F7E4 and F7E1. All related to basket movement. Replaced shifter and capacitor, still will not start. Ordering control and harness.; ordrng 1 W11643701 (Lower harness) and 1 W11513246 (Control), dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL , used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS01
Near York, South Carolina 29745
Mitch H.
Job Details:
06/05/2023
"Replaced interlock, control and inverter. Tested, microwave heats and operates normally during cooking but give same relay error at end of cycle. Called tech line spoke to Adrian SR#7736494058, told him everything that has been replaced on this unit, some more than once. He said they have no more recommendations for this. Deemed it unrepairable. Advised customer that they would need to call customer service."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near York, South Carolina 29745
Mitch H.
Job Details:
06/05/2023
Replaced igniter and related parts. Tested oven half a dozen times. Never failed to light. Operating properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clover, South Carolina 29710
Mitch H.
Job Details:
06/05/2023
"Checked and found that washer will power on both will not start any cycle. Ran diagnostics, no stored error codes. Checked connections and wiring, no issues found. Ordering control board.; ordrng 1 W11513246 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Clover, South Carolina 29710
Mitch H.
Job Details:
06/05/2023
Replaced display and control. Powered unit back up. Still no display. No power to board. Ordering filter board.; ordrng 1 WPW10531156 (Filter board)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
06/05/2023
Installed new sump cover and diverting disc. This is due to an unusual noise from tub while washing.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Gold Hill, North Carolina 28071
Jenn F.
Job Details:
06/05/2023
"F8e1 long fill, f7e5 shifter fault, f7e7 motor unable to reach target rpm ran diagnostic. Needs new valve and actuator. Replaced both parts. Calibrated. Ran diagnostic unit operations tested ok. ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR , used 1 W10913953 (ACTUATOR), and 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"
We serviced a
FRIGIDAIRE RANGE
Model FFEF3015LSM
Near Rockwell, North Carolina 28138
Jenn F.
Job Details:
06/05/2023
Replaced both large switches. Tested ok.
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM2
Near Charlton, Massachusetts 01507
Amanda R.
Job Details:
06/05/2023
Dropped off racks customer will install themselves office charged cc 129
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
06/05/2023
"Complaint of door of freezer door not sealing, intermittent noise, and rf door not self closing.Raised feet to make doors self close, cs tends to use left side of handle when opening freezer, which is the adjustment side when closing using middle of handle the door seals fine.No unusual sounds heard in testing"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
06/05/2023
Replaced basket washplate and dampers tested operation normal; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW and 1 W10902814 WASHPLATE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Manchester, Connecticut 06040
Chuck M.
Job Details:
06/05/2023
Door was received with a dent. Customer covered with a magnet and said it was fine. Installed door. Checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Plymouth, Connecticut 06786
Ruben C.
Job Details:
06/05/2023
Checked unit found freezer gasket not sealing in top middle possible tape from factory heated seal to conform tested operation normal
We serviced a
WHIRLPOOL DRYER
Model WGD8200YW3
Near Holyoke, Massachusetts 01040
Roger R.
Job Details:
06/02/2023
Found unit has a bad motor. Turns slightly but no start. Quoted$249.99 for part and $239 labor charge for new motor. Will order and return to install ; ordrng 1 WPW10448896 (Motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mount Ulla, North Carolina 28125
Jenn F.
Job Details:
06/02/2023
Complaint not washing. 4/3 wash motor not running. Ran diagnostic and the wash motor will start but not continue to run. Replaced the sump. Ran diagnostic tested ok.
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
06/02/2023
"Complaint of timer adding time, clothes overly wet at end of cycle. Error history: F0e3, overload, f7e0 loss of power, f2e1 stuck keyCleared history, ran test cycle. All tests passed.Found slider damaged, I has leaked some oil and rotor teeth damaged.Quoted for gear case, slider assy and rotor.Denied, collected for service call only"
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Manchester, Connecticut 06040
Chuck M.
Job Details:
06/02/2023
Customer complaint is that dryer would not start. Found thermal fuse open. Replaced and tested. Showed customer it works. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manchester, Connecticut 06040
Chuck M.
Job Details:
06/02/2023
Ran diagnostics and found error code. F7e1 tachometer missing. Ran automatic test cycle and washer did not agitate or spin. Inspected and found motor pulley broken on motor shaft. Ordered motor. ; ordrng 1 W11026785 (motor-drve)
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near East Hartford, Connecticut 06108
Chuck M.
Job Details:
06/02/2023
Customer complaint is that dryer is not working. Inspected and found dryer is receiving proper voltage and control has proper voltage. UI is not responding. Control Panel is on back order. Quoted customer for P&L. Customer will decide later.
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS/ AA03
Near Ellington, Connecticut 06029
Gary V.
Job Details:
06/02/2023
"Inspected and found unit was accidentally put in demo mode on previous trip out, took unit out of demo mode and unit starting running and cooling, please allow 24 hours for temps to regulate."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Suffield, Connecticut 06078
Gary V.
Job Details:
06/02/2023
"Inspected and found ice maker no longer cycling, and freezer rails worn out, will order freezer rails and call with return date.; rqstng P&A on 2 W11265130 (Freezer rails)s, used 1 W10884390 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Suffield, Connecticut 06078
Gary V.
Job Details:
06/02/2023
"Installed main acu and bulb, cycled and tested fine.; dspstn on spec-tagged invntry: 1 8206232A BULB and 1 W11552018 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Charlotte, North Carolina 28213
Jenn F.
Job Details:
06/02/2023
"Replaced the compressor and filter dryer. Leak checked. Pressurized 140 psi of nitrogen for 20 minutes no pressure drop. Vac pumped unit. Charged 50 grams of r600. Compressor not pumping shuts off on overload. Needs new compressor; ordrng 1 W11582579 (Compressor), dspstn on spec-tagged invntry: 1 W11504449 COUPLER NR AL 4/2 CAP-EVA and 1 W11506635 COUPLER 6 NF MS SV , used 1 W11504445 (COUPLER), and 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
06/02/2023
"Error history:F7e4 ( basket re-engagement error), f6e3 (communication error hmi to ace), f0e7 (load detected while running clean cycle)Cleared history.Ran diagnostic cycle. Making some grinding noise when attempting to spin.Found outer collar of slider had come free, causing unit to only partially engage, replaced and tested fine; used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL DRYER
Model MGDX500BW0
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
06/02/2023
"Unit tumbling, not heating, replaced open thermal fuse. Not very good flow through vent, checked at unit filter, fine with vent off.Outside vent not within reach. Advised to have vent cleared.; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Charlotte, North Carolina 28270
Robert A.
Job Details:
06/02/2023
Cx complaint that the unit is very wobbly. I inspected the unit to confirm the complaint. I found the roller and axle came apart. I secured the roller and axle and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Charlotte, North Carolina 28270
Robert A.
Job Details:
06/02/2023
Cx complaint that the unit is dripping water from the water dispenser. I inspected the unit to confirm the complaint. I found the dripping occurs after water is being dispensed. I explained to the cx that its recommended to leave the cup there for an extra few seconds to catch the remaining milliliters that come out. The unit cools fine and is working as designed.; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Amherst, Massachusetts 01002
Roger R.
Job Details:
06/02/2023
Cracked cook top. Does not look like it was caused by misuse or customer error. Will order new cooktop and return to install. ; ordrng 1 W11178791 (COOK TOP)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Palmer, Massachusetts 01069
Roger R.
Job Details:
06/02/2023
"Removed and replaced compressor and filter drier, recharged with 6oz R134a. Unit held a vacuum and after recharging I did not see any evidence of UV dye at compressor area or either evaporator ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
06/02/2023
Complaint in the middle of baking smells and electrical smell and oven shut itself off control board has not displayed any numbers or letters cents. Cooktop also not working. I found broken wire harness therm due to thermal event due to a loose connector at power cord terminal block. Replaced terminal block Repaired harness tested operations no additional issues found with oven at this time. Oven is heating with no issues. cooktop also working with no issues. ; used 1 WPW10245259 (TERMINAL BLOCK) from stock
We serviced a
MAYTAG DRYER
Model MEDX6STBW1
Near Matthews, North Carolina 28105
Jonathan J.
Job Details:
06/02/2023
Complaint dryer not heating I found open element I replaced heater found open heater element tested operation no additional issues found. No additional issues found with dryer at this time. ; used 1 279838 (ELEMENT) from stock
We serviced a
FRIGIDAIRE DISHWASHER
Model FGCD2444SA2A
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
06/02/2023
"Complaint film on dishes not drying using rinse agent not preheating water at sink faucet I found No codes in history I found water inlet valve is fine. Cannot duplicate any issues with dishwasher at this time. Water temperature is 115° coming out of sink faucet rinse aid dispenser was set to max dispensing. No error codes and diagnostics heater is working just fine and diagnostics no water per customer sitting in the bottom the dishwasher at the end of the cycle spray arm was being obstructed, preventing it from springing due to the height of the dishes in the bottom of the dishwasher dishwasher plastics are an insulator material that will cause drying performance issues. Recommended to customer to run high temp wash and make sure theyre running water before pressing start till hot at sink faucet. Water valve is very noisy. Customer declined water valve repair at this time is not causing any issues other than noise."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Unionville, North Carolina 28110
Jonathan J.
Job Details:
06/02/2023
"Replace burner cap spur, tested operations no additional issues. Found with cooktop or burgers at this time. Everything is working fine. No additional issues found at this time."
We serviced a
WHIRLPOOL RANGE
Model KSEG700EBS2
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
06/02/2023
Complaint oven is not keeping temp not getting hot net preheating properly. I found bake element is open I replaced bake element I tested operation no additional issues found with oven no error codes oven is getting up to 400 with no issues. Preheated to 400 in 13 mins 48 seconds ; used 1 W10779716 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pineville, North Carolina 28134
Ryan S.
Job Details:
06/02/2023
"Customer complained of vibration noise. Changed ticket model and serial to refrigerator with issue after calling Randy. Ran service mode and listened to all fans, no noise present. Ran baffle baffle not loud. Compresseror not loud. Could not find issue after visually checked both fans no frost buildup on evap. Informed customer unit is working as designed. To take a video of it happens again. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Charlotte, North Carolina 28262
Ryan S.
Job Details:
06/02/2023
Customer complained door not sealing. Found gaskets good. Found mullion was loose causing door to not always seal. Was able to tighten mullion and Also leveled unit for customer so doors closed better. Verified proper operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Charlotte, North Carolina 28216
Ryan S.
Job Details:
06/02/2023
"Customer complained frost build up and them door wouldnt. Open found frost on slider rack was reason for hard to open issue. Didnt see any issues with gasket at first then found tear on left bottom corner. Checked drain line and drain line was intact and operating properly so no air coming in fro, drain. Ordering gasket. Scheduled return for 6-8-23 pm; ordrng 1 W10571967 (Freezer gasket)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near West Brookfield, Massachusetts 01585
Chris B.
Job Details:
06/02/2023
Complaint that the unit is leaking water from the ice chute. Found bad dispenser and chute. Will order parts for a return visit. ; ordrng 1 W11423781 (Chute) and 1 W11397167 (Retainer) and 1 W11518203 (Touch Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Sturbridge, Massachusetts 01566
Chris B.
Job Details:
06/02/2023
"Complaint that the unit is shaking so much and making a rumbling noise. Found washer unleveled. Found bad hub. Replaced part and leveled the unit, all running normal. Cycled unit with customer. ; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Webster, Massachusetts 01570
Chris B.
Job Details:
06/02/2023
Replaced part and unit running normal. Ran a diagnostic test all good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Plymouth, Connecticut 06786
Jimmy R.
Job Details:
06/02/2023
"Checked over fridge and found not cooling removed evap cover and found thermistor bad replaced harness and replaced parts ordered checked cooling and all operations now working to specs ; dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP and 1 W11457241 PAN-DRIP , used 1 W11087438 (Evap fan with harness) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRU25CRSS00
Near Dudley, Massachusetts 01571
Chris B.
Job Details:
06/02/2023
"Complaint that the unit is not making ice. Found bad Ice Maker not cycling. Quoted for parts and labor. Will order parts for a return visit.; ordrng 1 2198597 (Ice Maker Kit), dspstn on spec-tagged invntry: 1 W10408179 VALVE"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Oxford, Massachusetts 01540
Chris B.
Job Details:
06/02/2023
Complaint that there was a bit of water on the floor under the washer. Customer mentioned that the last 4 to 5 load hasnt leaked water. After verifying found no leakage. Retighten all hoses and drain hose. Unit working. No leaks detected.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Worcester, Massachusetts 01606
Chris B.
Job Details:
06/02/2023
Replaced all parts and washer running normal. No leaks detected. Ran a 3 diagnostic tests and a calibration cycle. Check for error codes after every tests and no error code. Unit in working order.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
06/02/2023
"Checked and found left front element burnt and not working. Ordering element. Called Whirlpool safety dept. SR# 7736498155, advised them of finding.; ordrng 1 W11517959 (Element)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH75021HZ2
Near Newington, Connecticut 06111
Jeremy B.
Job Details:
06/02/2023
Found magnetron faulty causing no heat. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
06/02/2023
Found user interface completely blank. Not responding to any inputs. Requesting P&A for console and control.; rqstng P&A on 1 W11296171 (Console) and 1 W11261167 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
06/02/2023
Checked and found washer would not power on or enter diagnostics. Replaced control board. Unit now powers on and will enter diagnostics and cycles but will not drain. Found wires broken to drain pump. Ordering lower harness.; ordrng 1 W11545744 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
06/02/2023
I replaced tub ring tested operation no leaks found no additional issues at this time found either.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Mooresville, North Carolina 28117
Mark C.
Job Details:
06/02/2023
Unit is not heating due to a faulty heating element quoted ; ordrng 1 WP3387747 (Element)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC
Near Mooresville, North Carolina 28117
Mark C.
Job Details:
06/02/2023
Installed new control and pressure tube unit is fully operational.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPA01
Near Davidson, North Carolina 28036
Mark C.
Job Details:
06/02/2023
Unit is powered down due to a stuck drain pump float switch. Adjusted switch unit drains and starts operating. Unit is fully operational.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LM1
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
06/02/2023
Units door not sealing properly due to the unit being out of level. Leveled unit unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Burlington, Connecticut 06013
Jimmy R.
Job Details:
06/02/2023
"Checked over unit and found fridge and freezer warm removed evap cover and found ball of ice building on right side of cap tubing unit either has restricted or low charge, checked for leak in evaporator with uv light and could not find any leaking checked with bubble solution on all connection and yellow stain on evaporator and no leaking at all. Removed charge and old compressor replaced with new and filled with 105 grams of r600, checked cooling and frost pattern and unit is frosting up and cooling. Checked again for any leaking and unit is perfect ; used 1 W11506635 (Coupler) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Berlin, Connecticut 06037
Jimmy R.
Job Details:
06/02/2023
"Check unit for excessive shaking as per customer complain, found that drain hose tied to water piping causing noises and vibration on spin cycle. Relocate drain hose to stand pipe and secure it, leveled unit run diagnostic and check unit working to specs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Berlin, Connecticut 06037
Jimmy R.
Job Details:
06/02/2023
"Tested unit and found fridge section not cooling and freezer section keeping temp down low, checked evap cover and found frosted over cusing no cooling and no air flow. Forced unit into a defrost cycle and checked for heater found no heater coming on, removed evap cover and found brown heater wire unplugged from harness causing no power to heater, reattached wire and secured heater now coming on. Melted all ice and all operations now working to specs"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
06/02/2023
"Tested unit due to customer complain not completing cycle, tested unit found no error codes. Calibrate control and check unit working to specs."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Clover, South Carolina 29710
Mitch H.
Job Details:
06/02/2023
Found freezer LED and top lights not working. Replaced freezer LED module. All lights now working properly.; used 1 W11601311 (LED module) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Brooklyn, Connecticut 06239
Amanda R.
Job Details:
06/02/2023
Replaced console operation normal
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Brooklyn, Connecticut 06234
Amanda R.
Job Details:
06/02/2023
"Throwing a F7e1 error tachometer issue capacitor was hanging broke its metal strap that holds it to the gear case replaced capacitor and actuator wouldnt wont start cycle just goes to complete needs new wire harness ; ordrng 1 W11405458 (Harness), dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL , used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL RANGE
Model MER6755AAB
Near Brooklyn, Connecticut 06234
Amanda R.
Job Details:
06/02/2023
Bake element bad needs to be replaced ; ordrng 1 Wp7406p428-0 (Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Woodstock, Connecticut 06281
Amanda R.
Job Details:
06/02/2023
Ff door gasket popped out on left side showed customer how to push back in
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Pineville, North Carolina 28134
Ryan S.
Job Details:
06/02/2023
"Customer complained unit time resetting, Found f6e 4 error, ordering acu and Ui panel. Informed customer office will call when parts come in. ; ordrng 1 W11600321 (Ui panel) and 1 W11261167 (Acu)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Charlotte, North Carolina 28277
Ryan S.
Job Details:
06/02/2023
"Upon arrival customer complained of f8e4 error checked drain pan a little water found, emptied and ran unit and no leaks detected. Ran service mode and found fae2 also. Ran service mode and found vent motor bad. Vent code came. Ordering vent motor and gasket . Informed customer office will call when parts come in. ; ordrng 1 W1164995 (Vent motor) and 1 W11545539 (Vent gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Charlotte, North Carolina 28277
Ryan S.
Job Details:
06/02/2023
"Customer complained freezer gasket keeps falling off. Found gasket loose upon arrival, placed gasket back but keeps ccoming out. Ordering gasket. Informed customer office will call when part comes in, ; ordrng 1 W10861499 (Freezer gasket)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW08
Near Charlotte, North Carolina 28277
Ryan S.
Job Details:
06/02/2023
"Customer complained of crack in plastic cover, found crack in plastic. Informed customer unit is out of 30 day cosmetic warranty. Quoted repair. Customer wanted to think about it. Quoted 322.91 for repair and sent estimate."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, North Carolina 28277
Ryan S.
Job Details:
06/02/2023
"Customer complained of slight burning and drain pump not working. Found unit has 120v to pump but pump not working. No signs of thermal damage on board and unit is trying to drain but pump is unresponsive, 120 to pump and at pump. Ordering drain pump, pump is ts but out of ts . Scheduled return call for 6-8-23 am. ; ordrng 1 W11412291 (Drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Charlotte, North Carolina 28273
Ryan S.
Job Details:
06/02/2023
"Customer complained door was not level. Found hing bent an bit, was able to bend back strait. Also found unit was not level due to floor. Informed customer to level so doors close properly then put board behind unit to level from back. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Mint Hill, North Carolina 28227
Robert A.
Job Details:
06/02/2023
"Cx complaint that the unit is not starting cycles by not locking the lid. I inspected the unit to confirm the complaint. I found error codes: f5e1 f2e1. I ran a manual test for the lid lock , it worked fine several times. I checked the bezel and found some some plastic objects in it. I ran a normal cycle, all components passed. I started a normal cycle, it did not advance past the lid lock part without trouble. I started a cold wash cycle, it started with no problem. The lid is in good condition. The unit needs a new lid lock and control board to resolve the issue. Im ordering the parts for the return visit. The assigned TS part is not on my van.; ordrng 1 W10787878 (Lid lock) and 1 W11105155 (Control board)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Charlotte, North Carolina 28270
Robert A.
Job Details:
06/02/2023
"Cx complaint that the unit is not heating. The unit has power, I started it and heard a loud hum. I replaced the magnetron and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Charlotte, North Carolina 28270
Robert A.
Job Details:
06/02/2023
"Cx complaint that the unit is not making ice after a power outage and making weird noises while it runs. I inspected the unit to confirm the complaint. There was ice in the bin, I ran a harvest test (57) it passed. I also checked for IM error codes (56) and found none. The IM is working as designed. I showed the cx the use and care guide page 32 & 33 about noises and run time that are normal. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Charlotte, North Carolina 28211
Robert A.
Job Details:
06/02/2023
"Cx complaint that the unit is not running a clean wash cycle and giving an error code (f8e0). I inspected the unit to confirm the complaint. I found the error code and ran a service cycle. It stopped at c01. I removed the valve and checked the ohms reading for all 3 solenoids, all were within range (1.03k, 1.02k & 1.01k). I secured the connectors and made sure they were tight at the control board, all were secure. I ran another service cycle and hit start to advance passed c01 (it stopped again), the unit completed the service cycle fine with no other issues. The unit needs a new control board. Im ordering a valve too just in case. The valve sent with me was the wrong one.; ordrng 1 W10509710 (Inlet Valve) and 1 W11033857 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Charlotte, North Carolina 28217
Robert A.
Job Details:
06/02/2023
"Cx complaint that the unit is lean backwards. I inspected the unit and confirmed the complaint. I lower the legs in the front, it evened the unit somewhat. I pulled out the unit found the floor is uneven using a level. The floor leans slight towards the rear wall. The unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KBL0
Near Newington, Connecticut 06111
Jeremy B.
Job Details:
06/02/2023
Found knock out plug not removed on garbage disposal causing dishwasher not to drain. Knocked plug out all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Newington, Connecticut 06111
Jeremy B.
Job Details:
06/02/2023
Installed new hose and tested found no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near New Hartford, Connecticut 06057
Ruben C.
Job Details:
06/02/2023
Replaced thermistor and control had to defrost ice build up from evap informed cust to give 24 hours for cooling; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Canton, Connecticut 06019
Ruben C.
Job Details:
06/02/2023
Cust not home rescheduling for Tuesday the 6 8-1; schdld next appmnt for 6/6 TUE AM
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Avon, Connecticut 06001
Ruben C.
Job Details:
06/02/2023
Checked unit found dispenser door broken replaced dispenser tested normal dispenser door closing normally; used 1 W10861000 (DISPENSER) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Burlington, Connecticut 06013
Ruben C.
Job Details:
06/02/2023
Checked unit found error code for flooding no water at all in tray float switch not making contact in microswitch all the time tried bypassing switch worked normally ordering float switch; ordrng 1 W11545764 (Float switch)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Burlington, Connecticut 06013
Ruben C.
Job Details:
06/02/2023
Checked unit found control keeping light on replaced control tested operation normal
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Farmington, Connecticut 06032
Ruben C.
Job Details:
06/02/2023
Checked unit found harness loose on drain pump reinstalled tested normal right side of counter is only held by dishwasher screw comes off if removed have informed cust
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Farmington, Connecticut 06032
Ruben C.
Job Details:
06/02/2023
Replaced control ran diagnostics normal drain and spin ran with clothes normal cust will try a load when possible; dspstn on spec-tagged invntry: 1 W11170319 CNTRL-ELEC
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
06/02/2023
"Customer complain unit not heating, defrosting and fan not running. Check connections and run diagnostics and check unit heating to specs unable to find any issues. Informed customer to keep an eye on operations and take videos if issue reassure and give us a call."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cramerton, North Carolina 28032
Ryan S.
Job Details:
06/02/2023
"Retuned customer said that hose came out and water came out of hose. Informed customer that this its the drain line hose. Asked customer for hose holder to secure drain line to wall and drain pipe. Customer couldnt find it. Secured drain line to water line with zip ties and ran unit through quick wash, showed customer no leaks after quick wash cycle. Pushed unit all the way back and showed under unit with no leaks verified"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
06/02/2023
"Replaced console and control, ran normal cycle fine through fill and into wash, cancelled and drained fine. Reassembled unit and ran again and again testing fine"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Agawam, Massachusetts 01030
Mike K.
Job Details:
06/02/2023
"Unit starts, motor turns a couple times, then goes to done.No broken wires found and cap measures fine at 50.2uf.4.9 ohms to both motor windings from control. Connectivity good on drain pump leads to control.Tested with new capacitor just to verify and same. No errors in history.Unplug/plug in and unit is working again, same as last visit, verified 120v to control.Ordering control and wire harness.Office to contact cs to schedule return when parts come in.Cs gave at number for contact 413-636-8814 Tommy; ordrng 1 W11626074 (Control) and 1 W11643701 (Harness lower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Suffield, Connecticut 06093
Mike K.
Job Details:
06/02/2023
"Replaced icemaker, went through self test fine, filled fine; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"
We serviced a
WHIRLPOOL COMPACTOR
Model n/a
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
06/02/2023
Customer complaint is that compactor does not stop and makes knocking noise. Inspected and found ram switch open. Compactor model/Serial number worn off of tag. Customer will call back with model number to order ram switch. CC ran over phone.
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ10
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
06/02/2023
Installed vent grill. Microwave checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near East Hartford, Connecticut 06118
Jeremy B.
Job Details:
06/02/2023
Found lid strike broken. Replaced and tested all checks ok. ; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Monson, Massachusetts 01057
Roger R.
Job Details:
06/02/2023
Installed new main control due to large temperature fluctuations. All okay.
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW00
Near Somers, Connecticut 06071
Roger R.
Job Details:
06/02/2023
"Installed new main control and reset unit, all okay now"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Plainville, Connecticut 06062
Ruben C.
Job Details:
06/02/2023
Checked unit ran diagnostics only code was for overload checked slider ok retighten bolt on rotor cust will try a load have informed cust not to under load or overload
We serviced a
KITCHENAID WALL OVEN
Model KOCE507ESS20
Near Charlotte, North Carolina 28269
Jenn F.
Job Details:
06/02/2023
"Replaced the inverter, mag and microwave control board. Also replaced the microwave turn table. Cycles with 2 cups water. Heated fine with no noise. Tested ok.Parts with the customer."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
06/02/2023
Installed new element unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Enfield, Connecticut 06082
Gary V.
Job Details:
06/02/2023
"Inspected and found noise coming from Gearcase, will submit estimate and call for return date.; rqstng P&A on 1 W11454734 (Gearcase), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Watertown, Connecticut 06795
Jimmy R.
Job Details:
06/02/2023
"Check unit found rust on stainless tub, order tub and schedule for repair service.; ordrng 1 W11513243 (Basket)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Hebron, Connecticut 06231
Amanda R.
Job Details:
06/02/2023
Throwing F8e1 error code no fill long fill made sure had both waters coming to unit checked valves operation normal
We serviced a
SAMSUNG OVEN
Model NX58H5600SS/AA
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
06/02/2023
Installed new ignitor on bake burner. Used 2 parts off truck stock as one broke and one was ordered. All okay. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR FLAT