We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
07/17/2023
"Dryer making squeaking noise. Needs repair kit. Dryer is stacked on washer needs to be moved. ; ordrng 1 4392067 (Repair kit), rqstng P&A on 1 2ndtech (2nd tech)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
07/17/2023
Dishwasher giving error code F6E1 needs new UI control. Quoted customer. ; ordrng 1 W11460962 (Control)
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Shrewsbury, Massachusetts 01545
Chris B.
Job Details:
07/17/2023
Replaced all parts and ran a quick cycle and unit running normal. Great heating.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Worcester, Massachusetts 01606
Chris B.
Job Details:
07/17/2023
Complaint that the unit is not cleaning properly. Found bad wash pump. Will order part for a return trip. ; ordrng 1 W11460945 (Wash Pump) and 2 W11545329 (Screw)s
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH4
Near Holden, Massachusetts 01520
Chris B.
Job Details:
07/17/2023
Complaint that the unit is not washing correctly. Found screen and filter needed cleaning and was clogged. Cleared out all debris and ran a diagnostic cycle and no error codes present. Unit working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW1
Near Leicester, Massachusetts 01524
Chris B.
Job Details:
07/17/2023
Complaint that the unit is not cleaning properly. Found strong smell of heating on the motor and unit running rough and noisy in spin cycle. Motor hot to the touch and gear case is failing. Found unit draining properly but theres oil starting to be present at the bottom. Quoted customer for parts and labor but customer prefer not to throw that amount into it. No charge on the return visit as its within 7 days.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
07/17/2023
"F8e1, f2e1, Unit is getting very little water through cold valve.Verified water pressure is good through supply line, filter clogged with sediment, cleared filter and tested in normal cycle, tap cold setting, cold water flow is much better. Unit went through sensing and into wash cycle fine.Explained that wp will cover the trip this time, but water supply issues are not covered under warranty. Suggest filter on water supply, If reoccurs or damages water valve, not covered."
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Killingly, Connecticut 06239
Angel R.
Job Details:
07/17/2023
"Installed parts, one error code went away. Still have the stuck keypad. Spoke to tech line, suggested ordering new UI. SR#7736872757. Also advised to push back junction box in warming drawer to allow to close.; ordrng 1 W10911397 (panl-cntrl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Worcester, Massachusetts 01609
Amanda R.
Job Details:
07/17/2023
Complaint not making ice end of fill tube above ice maker frozen thawed out if calls back we will order control
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS00
Near Grafton, Massachusetts 01519
Amanda R.
Job Details:
07/17/2023
"Has stopped making ice since May three times for multiple days no error codes ordering control customer is going to make unit accessible to replace control ; rqstng P&A on 1 W10807590 (Control) and 2 WPW10141622 (Levelers)s and 1 W10919809 (Pan) and 1 W11094883 (Door front), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW01
Near Thompson, Connecticut 06277
Angel R.
Job Details:
07/17/2023
"Installed gasket, tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near West Hartford, Connecticut 06107
Ruben C.
Job Details:
07/17/2023
Did not get damper rescheduling call for tomorrow keeping reservoir; schdld next appmnt for 7/18 TUE PM
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Charlotte, North Carolina 28208
Robert A.
Job Details:
07/17/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWB700VQ0
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
07/17/2023
"Bad bearing, quoted for wash plate, bearing kit, labor has sprayed over all other lower components explained may need more parts then quoted for.Denied repair, collected for service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Brimfield, Massachusetts 01010
Chris B.
Job Details:
07/17/2023
Replaced part and unit working normal. Great seal on the new chute. Mentioned to the customer to keep an eye on the ice chute for the next few days.
We serviced a
MAYTAG WASHER
Model LAT9416AAE
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
07/17/2023
"Replaced belt and put into spin cycle, not spinning, transmission was seized, turned by hand and then unit started to spin. Stopped and started several times after that with no issue. Started new cycle and allowed to fill to test under weight. Drained and spun out fine."
We serviced a
GE WASHER
Model GFW650SPN0SN
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
07/17/2023
Replaced drain pump and ran rinse and spin cycle. Drain pump operation verified.
We serviced a
WHIRLPOOL RANGE
Model WEC530H0DS0
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
07/17/2023
"Unit not heating as it used to at lower temps, then kicks right up to blasting after mid, could hear crackling when adjusting temp, saw switch sparking.Quoted for infinite switch/ labor, will bring receptacle and element on return visit, but both looked fine, contacts on element clean.; ordrng 1 W11162115 (Infinite switch), dspstn on spec-tagged invntry: 1 330031 RECEPTICLE (USE OLD BRACK"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model LTE5243DQA
Near Agawam, Massachusetts 01030
Mike K.
Job Details:
07/17/2023
"Complaint of dryer not tumbling, once plugged in tested and unit was tumbling fine and heating properly. Complaint was made when in a different apartment, possible voltage issue, but working fine here. Collected service call for three units on this call, including #393987 & #394346"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near West Hartford, Connecticut 06107
Ruben C.
Job Details:
07/17/2023
Checked unit found motor winding open no wash ordering motor and control ; ordrng 1 W11613479 (Motor) and 1 W11637581 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model LFTR2021TFD
Near New Britain, Connecticut 06053
Ruben C.
Job Details:
07/17/2023
Checked unit found cond fan motor blade was completely off not holding in place ordering motor and blade; rqstng P&A on 1 WCI242018301 (Cond fan motor) and 1 WCI241639502 (Fan blade)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Douglas, Massachusetts 01516
Angel R.
Job Details:
07/17/2023
Gasket has no magnetism to it. Wiped it down but did not help. Will order new FC gasket. ; ordrng 1 W11661186 (Gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Northbridge, Massachusetts 01588
Angel R.
Job Details:
07/17/2023
"Installed parts, calibrated and tested ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Newington, Connecticut 06111
Ruben C.
Job Details:
07/17/2023
Checked unit found freezer light shorted cuasing no light replaced freezer light tested operation normal; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Newington, Connecticut 06111
Ruben C.
Job Details:
07/17/2023
Checked unit ran diagnostics no error codes in memory ran spin normal checked bolt on gearcase tightened bolt tested unit normal
We serviced a
LG DRYER
Model DLEX2650W
Near Franklin, Massachusetts 02038
Angel R.
Job Details:
07/17/2023
"Rumbling coming from dryer, needs a repair kit. Delgkit tagged in office.; ordrng 1 Delgkit (Dryer repair kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Charlotte, North Carolina 28209
Robert A.
Job Details:
07/17/2023
"Cx complaint that the unit is now making a noise while it runs. I inspected the unit to confirm the complaint. I found an error code (f0e3) and the cx had a video of the noise. The noise occurs while the unit is agitating. I checked the belt and cam. The cam wheel has marks from the belt and the belt is more loose than normal. The unit needs a new belt and cam to resolve the issue. I installed the parts from TS. I calibrated and tested the unit for the cx. The unit is working as designed.; used 1 W11239857 (BELT), and 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Charlotte, North Carolina 28277
Robert A.
Job Details:
07/17/2023
Cx complaint that the unit is building ice in the FC. I inspected the unit to confirm the complaint. I found the door was not fully closing causing the ice to build up. I removed the ice bin and shelf to remove the ice. I noticed there was heavy ice on the left side near the IM that was not allowing the door to fully close. I removed all ice and put the drawer and shelf back in place. The unit is working as designed. I emphasized to the cx to make sure the door is completely closed to avoid this issue in the future.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Somers, Connecticut 06071
Gary V.
Job Details:
07/17/2023
"Inspected and found wash pump getting 120v but no operation, quoted and he will call if wants repaired."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near East Windsor, Connecticut 06088
Gary V.
Job Details:
07/17/2023
"Inspected and found ice ball on evaporator and no cooling, unit needs compressor and evaporator replacement, will submit estimate and call.; rqstng P&A on 1 W11092625 (Compressor) and 1 W10836706 (Evaporator)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Ludlow, Massachusetts 01056
Roger R.
Job Details:
07/17/2023
Removed and replaced defective gear case. Tested unit and ran calibration cycle. All checks okay ; used 1 W11239857 (BELT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Belchertown, Massachusetts 01007
Roger R.
Job Details:
07/17/2023
Found worn splutch kit. Replaced and tested. Cleared stored codes and recalibrated unit. ; used 1 W10721967 (CAM KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Amherst, Massachusetts 01002
Roger R.
Job Details:
07/17/2023
Found unit has a stuck freezer drawer. I think the freezer drawer is frozen closed due to an ice blockage. Recommend defrosting unit until door can be opened. Will return to diagnose when unit is thawed out.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Chicopee, Massachusetts 01020
Roger R.
Job Details:
07/17/2023
"Found unit needed dryer maintenance kid due to noisy idler pulley. Installed kit and tested, all okay. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Holyoke, Massachusetts 01040
Roger R.
Job Details:
07/17/2023
"Found unit not cooling properly and partially frosted evaporator. Also main control not responding. Unit needs a new compressor and main control FLOOR IS VINYL AND LOOSE. USE CAUTION WHEN MOVING. I DID NOT MOVE UNIT FOR DIAGNOSTICS. ; ordrng 1 W11595220 (Control) and 1 W11580057 (Compressor) and 1 W11504415 (Coupler, suction line) and 1 W11504430 (Coupler , discharge side) and 1 W11506619 (Coupler, process tube) and 1 W11109499 (Filter) and 1 W11504445 (Coupler, heat loop) and 1 W11504447 (Coupler, capillary tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
07/17/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found low ice production with small cubes. I harvested the IM, the cycle completed but water pressure was low as well. I removed the filter to isolate that option, water to the IM was still low without the filter. I checked the pressure from the water dispenser, its low as well. I checked the valve under the sink, it was not fully open. I fully opened the valve and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
07/17/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. Water dispenser with no issues. I ran multiple test: 14, 59, 88, 97 & 120. All tests passed, the unit harvested and filled with no issues. I noticed the IM switch was off, I turned it on. I found the IM connector was loose into the door cabinet, I secured it. The cx said the IM performance was intermittent. I replaced the IM with the pre id part, the new IM would not complete a harvest cycle. It gave an E3 code each of the 3 times I tried. Im ordering a new IM to resolve the issue. I put the old IM back (secured the connector) and ran a harvest test to make sure it works.My TS said I have 1 on my van but I dont.; ordrng 1 W11557001 (IM), dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
07/17/2023
Cx complaint that the units control LEDs are not working. I inspected the unit to confirm the complaint I found the door switch arm separating. I replaced the part with a new switch from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11396033 (LIGHT SWITCH) from stock
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Denver, North Carolina 28037
Mark C.
Job Details:
07/17/2023
Installed new blower fan unit is fully operational.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Denver, North Carolina 28037
Mark C.
Job Details:
07/17/2023
Customer states unit wont run a whole cycle. Instructed customer the unit senses the dampness of the clothes using a moisture sensor which will cut the cycle short depending on the dryness selected. Unit is showing clean vent due to a blockage in the exhaust duct.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
07/17/2023
Installed new heater unit is fully operational.; used 1 W11537778 (HEATER W/NUTS) from stock
We serviced a
WHIRLPOOL FREEZER
Model AZC5216LW0
Near Charlotte, North Carolina 28269
Mark C.
Job Details:
07/17/2023
Unit is not cooling due to a lack of voltage. Plugging in to a different outlet unit works fine. Unit door hinge has pulled apart at the hinge causing a poor seal.; rqstng P&A on 1 W11599964 (Door)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Charlotte, North Carolina 28269
Mark C.
Job Details:
07/17/2023
"Unit drains continuously due to a short in the control.; ordrng 1 W11611306 (Pcb), dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
07/17/2023
"I installed the ordered parts and tested the unit for the cx. The unit is working as designed. However the new lower spray arm has multiple cracks in it. Im ordering a new spray arm for the return visit. The lower arm needs significant force (turn clockwise) to lock into place. The original arm fell off and was burnt on the element because I did not fully secure it in place after installing the sump assembly.; ordrng 1 Wpw10491331 (Lower arm), dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Farmington, Connecticut 06032
Ruben C.
Job Details:
07/17/2023
"Checked unit ran diagnostics element keeps heating and some buttons not responding ordering control and touch panel; rqstng P&A on 1 W11165145 (Console) and 1 W11120155 (Control), dspstn on spec-tagged invntry: 1 W10703867 HEATER"
We serviced a
WHIRLPOOL COOKTOP
Model JIC4430XS00
Near Farmington, Connecticut 06032
Ruben C.
Job Details:
07/17/2023
"7736696110 checked unit getting only 1 volt going to sensor per techline order another module; rqstng P&A on 1 Time (Extra time), ordrng 1 W10857232 (Module), states that autho needed"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near York, South Carolina 29745
Mitch H.
Job Details:
07/17/2023
Replaced dispenser. Ran diagnostics test cycle. All functions operating properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
07/17/2023
"Found top rack wheels broken causing rack to tilt. Replaced with adjuster kit, reinstalled rack. Tested adjuster, operating properly.; used 1 W10712395 (Adjuster kit) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, South Carolina 29730
Mitch H.
Job Details:
07/17/2023
"Tested and ran diagnostics. Found F9E1 long drain error. Checked and wires were pulled out of plug to drain pump. Repaired connection, tested, washer now operating properly.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
07/17/2023
"Customer complained unit wont start. Upon arrival found door switch broken off at strike. Replaced door switch from ts. Reassembled unit and ran unit, unit started and started heating properly. Verified proper operation. ; used 1 WPW10569603 (DOOR SWITCH) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
07/17/2023
Customers complaint is dryer not starting. Tested and found wrinkle control on. Instructed customer on how wrinkle control works. All checks ok. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
07/17/2023
Found sheet stuck under agitator. Removed agitator and sheet found bottom of agitator broken needs new. Quoted customer.
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAAEBC
Near Colchester, Connecticut 06415
Jeremy B.
Job Details:
07/17/2023
Fresh food evap drain clogged causing leak in Nader crisper. Cleared drain all checks ok.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Salisbury, North Carolina 28146
Vincent O.
Job Details:
07/17/2023
Installed new timer and thermostat ; dspstn on spec-tagged invntry: 1 W10857612 TIMER and 1 WP3387134 THERMOSTAT
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Salisbury, North Carolina 28146
Vincent O.
Job Details:
07/17/2023
Found water hazard error and locked rotor error. Ran diagnostics. All components operating in diagnostics. Ran normal cycle and found load and go dispenser does not shut off once started. Continuously adding soap to load. Turned off load and go dispenser and tested again. Unit goes through cycle. Major grinding and oil leak from gearcase. Rotor bolt seized. Order and replace control and drive assembly. ; ordrng 1 W11510463 (Control board) and 1 W11449841 (Gearcase) and 1 W11195971 (Motor) and 1 W10734521 (Clutch kit) and 1 W11260238 (Rotor) and 1 W11510461 (Washplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Catawba, South Carolina 29704
Mitch H.
Job Details:
07/17/2023
"Checked entitlement found actual goods issue date of 3/13/23. Still under first year warranty. Tested and found auger motor not turning properly causing ice not to be dispensed. Ordered auger motor, ice container and related parts.; ordrng 1 W11671282 (Auger motor) and 1 WP63052-2 (Yoke) and 1 W11185686 (Ice container) and 1 WPW10309864 (Divider)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Plainville, Connecticut 06062
Martino S.
Job Details:
07/17/2023
"Check unit operation door click attempt to lock but will not lock, check door lock connection looks normal. Parts order tentative P/A.; ordrng 1 W11513248 (Lid lock) and 1 W11643703 (Bezel) and 1 W11513246 (Control electric)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Indian Land, South Carolina 29707
Mitch H.
Job Details:
07/17/2023
Replaced leveling feet. Adjusted so that range was level and inline with counter. Operating correctly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Clover, South Carolina 29710
Mitch H.
Job Details:
07/17/2023
"Replaced valve, and heater. Found that service kit had already been installed. Left kit with customer. Ran all ice maker and valve tests. All passed and operating properly. Customer concerned about frost on food in freezer. Checked all thermistors and freezer components in diagnostics, all passed. Freezer door and gasket sealing properly. Made change to horizontal mullion heater. All functions and components tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Clover, South Carolina 29710
Mitch H.
Job Details:
07/17/2023
"Tested and ran tests 56 no ice maker error codes, 57, ice cycled and returned to home position correctly, 45, valve operated properly. An test 36, no airflow from ice box, fan not working. Ordering ice box fan.; ordrng 1 W10846539 (Ice box fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
07/17/2023
"Return to install parts ordered by previous tech insalled agitator, actuator, cam and gearcase. Found drive block damaged , rusted and corroded and needs new drive block.ordering drive block. Informed customer office will call when part comes in. Installed new gearcase and just need to install drive block and inner tub upon return. ; rqstng P&A on 1 WP389140 (Drive block), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
07/17/2023
"Customer complained unit says please rotate knob, confirmed complaint. Cycled power and checked harnesses on Ui panel. Hooked back up and issue still present. Ordering acu and Ui panel . Scheduled return call for 7-21-23 pm; ordrng 1 W11478526 (Ui panel) and 1 W11419171 (Control board.)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Davidson, North Carolina 28036
Mark C.
Job Details:
07/17/2023
Unit is not spinning from a slung belt due to a detached motor pulley. Motor is covered under the 120 month part warranty customer would be responsible for the cost of the belt and labor quoted ; ordrng 1 W11239857 (Belt) and 1 W11283592 (Motor)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
07/17/2023
"Customer complained unit not spinning out water in clothes. Upon arrival found only f8e1 error, water pressure seems ok, no debris on cold or hot valve. Ran service mode and all functions working properly, valves, pump, actuator to agitate and actuator to spin. Ran towels mode wash with auto fill. Unit filled with water and started washing properly went into high spin. Informed customer to keep check on water supply at home if water pressure gets too low unit will cut off during use. Customer said she ran it with no one here this morning and it didnt spin and wouldnt spin on drain spin also. Ran drain spin and unit got up to fastest spin cycle , checked pressure line and line is run properly with no holes in line. Visually checked harness to actuator, and drain pump. Finally ran unit with 3 big wet towels on drain spin and unit got out of balance, tried rearrange towels and unit still shaking too much. Ordering suspension. Scheduled return for 7-24-23 pm. ; ordrng 1 W11396716 (Suspension)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
07/17/2023
"Checked over machine and found washer would start a wash cycle Sense and go to done never washing, ran diagnostics and found no errors ran a calibration and unit started to work and sense each cycle. Checked actuator and found belt and clutch warn making noise and wobbling found after running few times unit would not shift clutch hanging up and stopping will order new clutch,belt and cntrl parts tentative p/a ; ordrng 1 W11543998 (Cntrl) and 1 W10721967 (Clutch) and 1 W11239857 (Belt), states that autho needed"
We serviced a
WHIRLPOOL COOKTOP
Model JGD3536BS00
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
07/17/2023
"Customer complained front right burner just clicking, found unit working upon arrival, showed customer how to clean and where to clean surface orifice and ignitor. Informed customer unit working as designed, collected trip fee."
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Morris, Connecticut 06763
Jimmy R.
Job Details:
07/17/2023
"Ran washer and found when getting to the spin cycle unit would error out suds. Checked drain and unit was draining slow causing machine to error, checked drain filter and found clogged blocking water flow to drain, removed clogg and ran machine thew a quick wash cycle with towels unit spun out and drained properly checked pressure hose and cleared. All operations now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB01
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
07/17/2023
Found evap completely frozen over. Tested and found open heater. Order and replace heater and thermistor. ; ordrng 1 WPW10316428 (Heater) and 1 WPW10383615 (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
07/17/2023
"Inspected and found lid hinge and screws came loose causing lid lock to not latch properly, adjusted lid and hinge and cycled, tested fine now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Clover, South Carolina 29710
Mitch H.
Job Details:
07/17/2023
"Found ice maker hanging off freezer wall and bail arm on bottom of freezer. Ice maker had been calling for water and water was dumping into bottom of freezer. Reinstalled bail arm, remounted ice maker to freezer wall. Tested ice maker, cycled and filled correctly."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
07/17/2023
"Evap completely frozen over. Found open thermistor. Replaced thermistor and attempted forced defrost. Control not sending proper voltage to heater. Heater fails continuity test. ; ordrng 1 W11580519 (Control board) and 1 W11340898 (Heater), used 1 WPW10384183 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Suffield, Connecticut 06078
Gary V.
Job Details:
07/17/2023
"Arrived and found customer had unit pulled out, and floor has water damage, damage waivers signed and took pics. Inspected and found water dispenser line on back of unit got pinched and cracked causing water leak. Replaced with 5/16 coupler and cycled, unit no longer leaking. All other functions test fine at this time.; used 1 WP2300868 (FITTING 5/16-5/16) from stock"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model LTE5423DQA
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
07/17/2023
"Add on call to two other appliances looked at, added third appliance charge which was paid on call #393988Complaint was of unit making loud clanking when spinning, unit was partially torn apart. Found some signs of oil leakage from transmission, but unit tested ok. Ran rinse and spin and worked fine filling, agitating, draining and spinning at full speed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lancaster, South Carolina 29720
Mitch H.
Job Details:
07/15/2023
"Checked and found F9E1 drain error. Found drain pump humming but not pumping. Replaced pump, tested, operating properly.; used 1 W11412291 (Drain pump) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lancaster, South Carolina 29720
Mitch H.
Job Details:
07/15/2023
Checked and found lid locked and washer would not power on. Replaced main control. Washer now powers on. Ran calibration and tested functions. All operating properly.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Catawba, South Carolina 29704
Mitch H.
Job Details:
07/15/2023
"Tested and ran dryer. Heating and cycling normally. No unusual odors. Has good airflow at outside vent. Had customer put wet towel in and retested, still no unusual odor. Unable to duplicate complaint, dryer operating normally and properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Indian Land, South Carolina 29707
Mitch H.
Job Details:
07/15/2023
"Checked and tested dishwasher. No stored error codes. Dishwasher fills, runs and drains properly. Customer says they have never run a cycle on dishwasher. Only use it to dry dishes after hand washing. Explained to customer that if they are not running dishwasher then it will not drain. Pump has to run to drain dishwasher."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Fort Mill, South Carolina 29707
Mitch H.
Job Details:
07/15/2023
"Replaced heater and OWI sensor. Ran diagnostics cycle, all checked good. Started normal cycle, let fill and run, all good. Cancelled cycle, drained properly."
We serviced a
WHIRLPOOL DRYER
Model WED86HEBW0
Near Fort Mill, South Carolina 29707
Mitch H.
Job Details:
07/15/2023
Checked dryer and ran diagnostics. Found F4E1 heater relay error. Customer says dryer will work in timed dry but will not dry correctly in automatic. Requesting P&A for control.; rqstng P&A on 1 WPW10542001 (ACU)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
07/15/2023
"Tested and ran diagnostics. Found F8E1 long fill error. Ran test for inlet valve, cold side humming but no water coming in. Replaced valve, tested, now filling and operating properly.; used 1 W11210459 (Inlet valve) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Watertown, Connecticut 06795
Jimmy R.
Job Details:
07/14/2023
Installed new sump and motor ran machine thew a wash cycle and unit is now washing and operating properly. Secured drain hose with a loop due to kay8ng on ground also secured unit to stop from moving ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Mint Hill, North Carolina 28227
Vincent O.
Job Details:
07/14/2023
Sr# 7736856581. No problem found with unit. Flames are not yellow. Flame tips intermittently flicker orange. This is likely due to dust particles in the ambient air. Documented with pics and tech line. All functions check ok. Unit is operating properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Iron Station, North Carolina 28080
Mark C.
Job Details:
07/14/2023
Installed new reservoir assembly unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB00
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
07/14/2023
Unit is not dispensing due to a blocked water filter. Left part with customer and instructed customer to purchase a replacement filter. Unit is fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
07/14/2023
Unit is showing an F6E1 an unresponsive user interface error replaced Ui unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
07/14/2023
Installed and formed new gasket defrosted unit. Unit is fully operational.
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
07/14/2023
Complaint washing machine leaking found washing machine severely out of balance. Upon arrival I pressure tested washing machine found no leaks with washing machine. I am assuming due to balance issue. It may have been overspray causing water to leak. No issues with gearcase. No issues with water valve assembly no issues found with washing machine after leveling feet.
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
07/14/2023
"I replace the gear case, cam assembly drive belt, spanner nut agitator, and screw. And calibrated washing machine. No additional issues found no leaks. Washing machine sounds completely normal. ; dspstn on spec-tagged invntry: 1 WPW10006384 BELT and 1 W11449840 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Killingly, Connecticut 06239
Angel R.
Job Details:
07/14/2023
"Installed IM, tested ok."
We serviced a
SAMSUNG REFRIGERATOR
Model RF31FMEDBBC/AA
Near Mansfield, Connecticut 06250
Amanda R.
Job Details:
07/14/2023
Not making ice or cooling good in ff section different company came and replaced y clips ice bin and ff evaporator cover ice box needs to be siliconed completely and ice maker and control and auger needs to be replaced lowered freezer temp to -2 ; rqstng P&A on 1 Da97-15217d (Ice maker) and 1 Da97-12540g (Auger) and 1 Wp482338 (Silicone) and 1 Da92-00484c (Control) and 1 Da97-13850a (Valves)
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HB07
Near Millbury, Massachusetts 01527
Chris B.
Job Details:
07/14/2023
Replaced part and unit running normal. Fan and lights are working correctly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Shrewsbury, Massachusetts 01545
Chris B.
Job Details:
07/14/2023
Replaced part and unit running working normal. Verified that the wash arms are turning and washing properly. Dishwasher is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Putnam, Connecticut 06260
Amanda R.
Job Details:
07/14/2023
Replaced console tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Dudley, Massachusetts 01571
Amanda R.
Job Details:
07/14/2023
Complaint not cooling in ff section damper holes in freezer clogged with ice build up removed ice defrost drain not clogged doors sealing normally ; dspstn on spec-tagged invntry: 1 WP488881 WASHER
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN708MPS00
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
07/14/2023
"Cx complaint that the built in unit sits crooked from damaged feet. I inspected the unit to confirm the complaint. I found the rear left foot was not sitting correctly in position causing the crooked position. I correct the position of the foot. I found the handle is stripped in allowing the right handle to be secure. The unit is sitting correctly now, but Im ordering the handle to resolve the issue.; ordrng 1 W10783284 (RC handle)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FHSS2635TF6
Near Amherst, Massachusetts 01002
Mike K.
Job Details:
07/14/2023
"Unit is leaking onto floor, ice in bottom of freezer. Found clogged drain line. Steamed and would not clear, removed drain hose from back of unit and cleared from there."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Northampton, Massachusetts 01060
Mike K.
Job Details:
07/14/2023
"On arrival heard unit trying to drain. Found fork under overflow switch, cleared and unit completed drain. Attempted to use and buttons unresponsive. Start/cancel/control lock work, options work, but none of the cycle optionsLet unit run and verified unit filled and wash motor is running. Drained fine.Ordering user interface. Office to contact customer when authorization is received and part comes in to schedule return; ordrng 1 W11395600 (User interface / console), dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"
We serviced a
LG REFRIGERATOR
Model LFX25973D/00
Near Northampton, Massachusetts 01062
Mike K.
Job Details:
07/14/2023
Clogged drain causing sheet of ice in freezer and leaking onto floor. Steamed clear drain and ice build up.
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWPO
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
07/14/2023
Tried calling when on way but got voice mail. Customer canceled at door. Couple in a divorce and the wife made the appointment without approval from husband and husband was at door and said service not needed. NO WORK PERFORMED
We serviced a
MAYTAG WASHER
Model MTW5600TQ1
Near Chicopee, Massachusetts 01013
Roger R.
Job Details:
07/14/2023
Installed new water level selection switch and agitator dogs. Tested unit and all works properly. Noticed water valve a wall leaking. Notified customer. ; used 1 80040 (AGITATOR DOGS) from stock