"Returned to install new UI . Installed new UI, ran unit and after about 5 min f8e1 returned. Ran fan test and both high and low fan working, called techline. While on hold w techline Double checked readings and found continuity through harness, no short to ground on harness. Found proper voltage at p5-5 to neutral and p5-4 to neutral . For both fan speeds. P4-1 to p4-2 is 5v dc. Ran fan in diagnostic and both fan speeds are running fan. Techline had me check continuity through hall sensors had continuity through all hall sensors to board. Techline wanted me to order fans again and upper fan for the first time. He suspects a hall sensor is bad, ordering upper and lower fans. SR 7740723543. ; ordrng 2 W11598119 (Blower)s"

Customer complained icemaker not working. Also complained freezer handle falling off. Ran service test found E5 error thermistor bad on icemaker . ran fill test unit filled . replaced icemaker from truck stock ran fill test . icemaker filled and can harvest. Thermistor and heater checks OK. Adjusted set screw on freezer door handle . freezer door handle OK. Verified proper operation. ; used 1 W11658802 (ICE MAKER) from stock

"Found needs clip harness and suspension rods with new cam.Replaced cam was missing parts the bolt and slider used old one. Box was un opened.Sounds better now in spin ; rqstng P&A on 1 W11396716 (Suspension rods) and 1 W10721967 (Cam) and 1 W11284522 (Clip), states that autho needed"

Retested the the washer before installing the new part and it was grinding louder. Replaced all parts and washer running normal. No more grinding noises.

Complaint that the washer is leaking water from the bottom. Found cracked outer tub. Will order parts for a return visit. Mentioned to the customer to verify the tub for any damages and to contact office.; ordrng 1 W10371566 (Outer Tub) and 1 W10528947 (Hub) and 1 2xFrameJob (2x Frame Job) and 1 W11217817 (Suspension)

Installed parts tested all ok

"Customer complained door not Closing properly found several stripped screws in inner door, ordering inner door, kit and screws that are not indicate customer office will call when parts come in part of special order; ordrng 1 W11701947 (Inner door assembly) and 2 W10850046 (Screw)s"

"Arrived and emptied system of refrigerant, charged with 250 psi of nitrogen. No leak visually detected with soap solution, after 30 min the PSI gauge has dropped ever so slightly. Contacted tech support and they determined a cavity leak, SR # listed below. SR #7740822962"

"Arrived and found error code F3E1 (shorted exhaust thermistor) blinking in display. Replaced thermistor and error code went away. Set 15 min timer and error code occurred again within 5 min, ordering ACU.; ordrng 1 W11627508 (ACU), used 1 WP8577274 (THERMISTOR) from stock"

"Arrived and cancelled stuck cycle, found no error codes, auto test mode proved all functioning as designed. Unit tests fine. Customer education on how to cancel cycle when lid is stuck locked."

"Arrived and found gasket still in place and in good condition. Customer informed me they used self clean and then the blackening occurred from that, informed customer what self clean does and how it does it. Advised other methods of cleaning the stove to prevent further marks. No error codes and unit tests fine."

"Checked over oven and found front right dual burner not operating found inside burner would not come on, tested power and found switch had burns on the top checked element and found it had broke in the middle causing no connection for unit to come on. Will order new front burner and infinite switch, parts tentative p/a ; ordrng 1 WB24X25013 (Infinite switch) and 1 WB30T10130 (Element)"

Ran unit thew a diagnostics cycle and checked for errors found F8e3 over flow or flood conditions F0e3 over loaded turned water on and found water valve for hot side not shutting off and not holding filling tub valve faulty. Replaced valve and ran a calibration tested filling and unit is now operating to specs ; used 1 W11165546 (VALVE) from stock

"Checked over unit and found strike on lid had loosened up causing it to not hit latch and lock unit, fixed strike and tightened up to work normally. Ran a calibration cycle and un8t went thew properly, ran a wash and a spin checking operations and unit is now working to specs"

"Unit starts to fill then slows down to a trickle, verified voltage at water, voltage was correct. Will need new water inlet valve. Quoted cx. Collected trip fee"

Warranty expired on 1/24/25. Ticket was made 1/23/25. Cx stated they smelled burning order. Ran two test cycles and could not produce smell. Cx stated the beeping sounded different now then before. Observed grease and dust buildup around and throughout unit which will be the contributing factor of cx perspective concerns. At time of visit there are no functional failures therefore unit is working as designed.

"Installed new part, tested all buttons. Unit working as designed."

"Installed new shield and cycled, tested fine."

"Installed new bake igniter and cycled to temp, tested fine."

"Older direct drive unit, looks like motor has been replaced more recently. Complaint of not always spinning out. All functions working in testing. Unit on arrival unit as not level, stone floor, leveled unit before testing. Gear case assy was rusted, but didnt make any grinding noises. No problem found at this time. Collected for service call only"

Replaced all parts and washer running normal. Control board and drain pump not needed replacing.

Replaced motor pump and active vent tested all ok ran auto test to clear error codes

Did not have parts to install for customer please reschedule.; schdld next appmnt for 2/5 WED PM

Customer rescheduled; schdld next appmnt for 2/17 MON 8-1

Installed new control and harness with drain pump.Ran diagnostics completeAsi ran drain and spin ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP

"Unit not draining, sparingly used over last 6 months, noting clogging motor and motor is running. Found was never installed correctly, knockout still in disposal. Removed and unit draining fine."

"Replaced control, filled and then gave f7-e2, same as original error. Disconnected harness to motor, 3 wire and cycles between 10v and zero on pins 1-3.Service pointer for issue and falls within pointer range. Per tech sheet should have 16-18 ohms pin to pin on motor reading 7MohmsOrdering control, sump assy.Office to contact cs when parts come in to schedule return ; ordrng 1 W11629914 (Acu) and 1 2xtime (2x time), used 1 W11460946 (MOTOR/SUMP) from stock"

Complaint that the washer would not complete the cycle. Found bad harness wire. Replaced part and unit working normal.; ordrng 1 W11643701 (Main Harness Wire)

Complaint that the gasket on the door came off and wont let the door close properly. Found bad gasket clips not holding. Will order new gasket.; ordrng 1 W11542153 (Oven Gasket)

Complaint that the unit has an error code F8E4. Found water in the float switch. Found unit unleveled. Adjusted to level and no leaks detected. Unit working properly.

Installed new control and harness with drain pump.Ran diagnostics completeAsi ran drain and spin ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP

"Tested unit and found fridge section not cooling ran diagnostics and cycled on all fans in fridge section finding no power again to evaporator fan motor, removed harness and found unit harness brown wire coming out of cabinet connection pin burnt off inside connector there is no repair for this spoke with tech support and unit is no repairable will submit to warranty, advised customer some one would get in contact on next actions Sr 7740830460"

Complaint that the broiler is not lighting up properly. Found igniter not set in place properly. Adjusted to its proper position and broiler working properly.

Complaint that the dryer is not starting any cycle. Found bad thermal fuse. Replaced part with TS #WP3392519 and unit working normal. Mentioned to the customer to have the venting checked periodically.; used 1 WP3392519 (THERMAL FUSE) from stock

Tested found long or no fill error codes for tested cold water valve not opening order parts control door ; ordrng 1 W11168740 (Fill valve)

Found start button not responding and error codes for no heat door switch stuck closed ran diagnostics the heater works only in diagnostics mode order parts control door switch and console ; ordrng 1 W11613564 (Control panel) and 1 W11637583 (Control board) and 1 WPW10653840 (Door switch)

Checked unit found panel crush button would not light up or function tried resetting unit did not work ordering panel main control ; rqstng P&A on 1 5304534537 (Main board) and 1 5304530931 (Front panel)

"Installed parts listed and cycled, tested fine."

"Installed parts listed and cycled thru diagnostic test, all functions test normal now."

"Found f code, found unit infested with bugs. Informed unit warranty void. Left call."

"Inspected and found wire terminals at main control melted from thermal event, quoted and they will call."

"Disassembled, removed and replaced water valve assembly. Reassembled, tested, valves and all other functions operating properly."

Checked unit found bolt on stator had come off completely reinstalled bolt ran diagnostics component test normal spinning normally draining normal agitating normal ran drain ran quick cycle normal

Checked unit found led one led module very dim in refrigerator replaced led tested operation normal lighting normally; used 1 W10695459 (Module led) from stock

"Returned to install new hv transformer , install hv transformer and capacitor, unit buzzed them blew fuse. Found new hv transformer is faulty. Unit just wouldnt heat before, now its buzzing and blowing fuses. Also ordering fuse. ; ordrng 1 W11485075 (Hv transformer) and 1 WPM0805101 (Fuse), used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

Found bezel is installed so that it is preventing knob from turning when pressed in.removed cover and knob turns fine without cover. ordering bezel kit. Since bezel is preventing knob from turning it is a functional failure. Can remove bezel without damaging it and it is glue on. Informed customer office will call when part comes on. ; ordrng 1 W10814133 (Bezel kit.)

"Turned breaker off. Disassembled, removed and replaced control. Reassembled, set clock,tested, operating properly."

"Gearcase locked up, tub will not spin, unit needs new Gearcase . Motor spins fine and found no blockage in drain pump. Parts needed no longer available.; rqstng P&A on 1 206707 (Gearcase) and 1 201190 (Brake assy), ordrng 1 12112425 (Belt)"

Cust has in garage 33 degrees needs to be in 60 degrees to no higher than 100 owners manual page 13 location .Put amp prob on amps with running perfect .

Installed new solenoid and tested cub and crushed Complete

"Entered diagnostics, set valve to home position. Removed back. Removed and replaced 3-way valve. Plugged in, set new valve to home position. Charged with nitrogen, checked for leaks, none found. Evacuated nitrogen and pulled vacuum. Weighed in correct charge, 4.5oz, of R134a liquid through high side. Put unit in diagnostics. Ran compressor test 40. Waited for it to get to step 4, got no frost pattern on RC evaporator. Step 5, have good frost pattern on freezer evaporator.Called tech line spoke to Liam SR# 7740676461 he said next step is to isolate high and low sides and check for restrictions. Removed back, put gauges on low side. Entered diagnostics, ran compressor test 40. When test reached step 4 for RC compartment gauge held between 16 and 18psi. No apparent restriction. Low side maintained pressure. Possible issue with evaporator or control. Evaporator under sealed system warranty but control not covered. Customer says that Whirlpool told him if todays repair did not fix issue it would be replaced. He wants to wait till tomorrow to see if RC compartment reaches temp. Then call Whirlpool. Advised him I would put parts on order and keep things going on our end. ; ordrng 1 W11533213 (Control kit) and 1 W11291123 (RC evaporator)"

"Return to install new compressor installed new compressor and filter dryer pulled vacuum for 20 minutes verified no leaks charge 45 g or 600 frost pattern visible set for 20 minutes. Frost pattern still visible and cooling verified proper operation.; used 1 W11109499 (FILTER DRIER-TUBE R600a), and 1 R600A (R600A 14.8 OZ) from stock"

Customer complained unit will not turn on. Found proper voltage to unit but terminal block damaged replaced terminal block from truck stock. Ran unit to verify proper operation.; used 1 279320 (TERMINAL BLOCK) from stock

Return to install parts ordered installed element and pressure sensor ran through test cycle verified proper operation.

"Customer complain, icemaker not working press test button on icemaker icemaker not functioning ordering icemaker scheduled return call for2-4-25 am ; ordrng 1 W11692144 (Ice maker)"

Had to instruct customer on use there is no functional failures to unit they were hit the power button and start at the same time and not holding the start button

Blower wheel is not turn at all broken stripped need new motor and blower ; ordrng 1 W11327190 (Blower) and 1 W11234001 (Motor)

Plastics trim come off side reinstalled see no reason for it to fall off. It back on and tight

"Oversuds causing suds to leak to float switch. Ran a diagnostic cycle with no errors, advised customer of importance of running a cleaning cycle, unit checks fine at this time."

Complete washing machine will not spin. Will not agitate when you start a cycle sprays a quick first water in and then says cycle is done within five minutes. Found and cleared error codes F1e2 motor drive module over voltage f7e4 basket reengagement failure found slider clutch had failed. Causing issue found rotor bolt was completely unscrewed upon arrival and laying on floor underneath of washer. Replaced slider clutch performed a control board calibration cycle tested all the functions of the washing machine. Everything is working now properly.; used 1 W10734521 (SLIDER) from stock

Other door spring was broken I thought is was both in box. Need to order one more door spring. Collected for part manually in rose ware. Installed new mag tube and diode. Unit is now operating and heating just need to get the door from slamming open. Installed one new spring ; ordrng 1 WP4451009 (Door spring)

Customer states that they canceled appointment. Tried to get model and serial nut sticker is folded. Unit checks fine at this time.

"Unit uninstalled by customer. Unable to test at this time. Cant confirm operation.SR#7740830736, attempted to call safety, was on hold for 48 minutes its no answer."

Replaced and calibrated control via diagnostics. Unit checks fine.

"Freezer light connection came loose, corrected and reinserted led, unit checks fine."

"8038048283 call first complaint refrigerator stops cooling can unplug the refrigerator for about 1520 minutes plug it back in and it will start cooling again with no issues for about a week or two then same exact issue were reoccur again. I found upon arrival. Customer had refrigerator unplugged yesterday and unit has been cooling. Just fine and dumping ice with no issues. Upon arrival. I suspect based on customers complaint that the main control or defrost sensor is the cause of the issue. Unit is not defrosting properly or fully causing a new cool condition, causing all of customers food in the freezer to defrost and food in the fresh food section to spoil.; ordrng 1 W11595220 (Control) and 1 WPW10384183 (Thermistor)"

Complaint LOFL error on screen F8E1 error code no fill long fill I found after replacing water inlet valves. Customer has no hot water coming out of house. Water supply has really strong water pressure coming out of cold water supply. I suspect customer is having issues whenever she is running anything other than cold wash. Tested all water valves are working properly now after replacing. Customer needs to have hot water issue corrected.; dspstn on spec-tagged invntry: 1 W11688995 VALVE (COLD)

Installed new part. Ran calibration cycle. Ran service cycle. No issues no error codes. Unit working as designed.

"I repaired sparking issue where it would perpetually spark even when the burner was turned off issue found two igniters are randomly not igniting anymore not sparking at all I can swap the burner and the igniter off of the burner, but Im screwing it and put on another burner and that burner will no longer spark, but the other igniter will spark. Unit needs two igniters customer wants all igniters replaced Make sure all igniters will unscrew easily without stripping or issues from the bottom of the burner will need a 5/8 Allen to remove burners office to call customer when all igniters come in; ordrng 6 10006471 (Ignitor)s"

A replacement control tested operations replaced temperature sensor as well. All operations are working properly. Oven is preheating with no issues.; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR

Replaced infant switches tested operations no further issues found everything is now working properly. All elements are going to low like they should be instead of staying on high primary triple point infinite switch had some sort of debris inside of the switch. Metallic in nature.

Filled tube had frozen up turned heater on confirmed functioning heater left of for a minute defrost line forced fill test 45 the harvest 57 to home position confirmed temps. U it had small ice in. Bin caused obstruction. After clearing unit working as designed

Installed new ring and u it is not making the noise any more

"Installed new part, Cx verified successful replacement."

"Installed new parts. Ran calibration cycle, ran service cycle. No leaks no error codes no abnormal noises. Unit working as designed."

Unit not cooling due to inefficient compressor. Incomplete frost pattern.; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Dryer filter) and 1 W11504445 (Dryer coupler) and 1 W11504447 (Dryer filter)

"Checked and found no issues with slider or drive components. Entered diagnostics, no stored error codes. Ran automatic test cycle and control calibration. Both completed properly. Exited diagnostics, started washer in Quick wash. Filled and began agitating correctly. Washer operating properly at time of visit."

Checked and tested. Found drain pump bad. Not running. Requesting P&A for drain pump. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 WH11X29539 (Drain pump)

Checked and found teeth on gear in bin broken off and chute cracked. Ordering bin and chute. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11347840 (Bin) and 1 W11573761 (Chute)

Complaint when door is closed unit lights will flash unit starts on its own and does weird things not washing I found error codes. 2-1 4-3 5-2 5-1 start button not working properly and cancel replaced sump and control tested operations everything is working properly with no further issues.

Complaint unit is not cycling properly. Found on arrival that control board is not operating properly. Only actuated water valve in diagnostics. No error codes. Also could not get pump to actuate ordering control and pump for repair. Please let customer know when we can return.; ordrng 1 W11672225 (Control)

"On arrival i replaced all parts and tested unit. Ice maker was able to come back on but I found that water valve in back of unit has also burnt out in process. Ordering valve for repair. ; ordrng 1 W10865826 (Valve), dspstn on spec-tagged invntry: 1 W11577195 ICE MAKER"

On arrival I installed the door and tested unit. Unit sealed properly all around door. Told customer to leave door closed to seal properly. No other issues found.

Complaint display is not working. On arrival I installed ui and it tested fine. All buttons lit up and numbers lit up as well. No other issues found

Complaint unit is leaking. Found that water valve is stripped. Please order valve for repair and let customer know when we can return.; ordrng 1 W11684258 (Valve)

Complaint unit is not draining. On arrival there was no water left in unit. I tested drain pump and it worked fine. Saw that units drain hose is a little clogged. Customer said that if problem continues that they would change the drain hose line.

Complaint unit is not making ice. Tried testing ice maker and it did not test ok. Did not have truck stock. Ordering ice maker and valve for repair. ; ordrng 1 W11700250 (Ice maker) and 1 W11645245 (Valve)

Complaint unit shakes while operating. On arrival I tested unit without anything in it and it tested as designed. Then we added wet clothes to unit and put it in spin.Unit shook a little to get clothes balanced but then spun normally. No repairs needed. Unit operated as designed.

"Found restricted capillary tube or filter dryer called tech line SR # pending text reschedule for Wednesday 12-5 I ran out of nitrogen and acetylene yesterday, well go to the supply house this afternoon afternoon or tomorrow morning morning to replenish ; dspstn on spec-tagged invntry: 1 W11504449 COUPLER NR AL 4/2 CAP-EVA"

"Complaints not of unit leaking. Ran normal cycle through fill into agitate. Cancelled and ran drain & spin. No leaks found. Ran a deep fill and same.Lower unit inspection showed no leaking, no leaking from fill or drain.Collected for service call only."

"Cs still has issue with loads banging and having to run a second spin. JM tested unit 4 days ago, retesting for second opinion.Explained about balancing a load, pausing and adjusting load. Cheryl ran back to work, work number 413-250-8255, but says hard to get to her through that number and. Told her I would just relay any information bro through Nichole at our office.Ran a drain &spin with deep rinse. All functions operations verified, suspension feels good. Drain set up is fine with no risk of back flow. Full speed spin had no unusual noises, bearing smooth. Vibration normal for empty load at full speed. Is on a concrete base and level.Lower unit inspection found gear case assy is leaking oil. Saved quote for gear case, Wash plate and labor."

"Replaced control and sump assy, ran diagnostic cycle fine"

"Arrived and installed ACU, ran auto test mode, calibration and rinse & spin, unit tests fine."

"Arrived and found gasket somewhat torn, replaced with new and tested fine."

"Arrived and made adjustments to the leveler bolt at the bottom left hinge for left FF door, tested fine."

"Inspected and found main acu sending voltage to motor spin/agitate at the same time causing motor to overheat and shut off. Needs motor and man acu and actuator, will submit estimate and call for return date.; rqstng P&A on 1 W11626074 (Main acu) and 1 W11283592 (Motor) and 1 W11481722 (Actuator)"

Rescheduled for Thursday am slot.; schdld next appmnt for 1/30 THU AM

"Arrived and found debris in the drum felt, removed and noise went away. Customer claimed when using timed dry unit heats and drys fine every time, advised customer the method of sensor dry and the possibilities that come with it. Unit tests fine."

"Arrived and found wall water valve leaking, customer is aware. Found error code F8E1 (no fill/long fill) stored in system, cleared code. Ran auto test and quick wash, all tested good. Removed hoses and verified good water flow into unit on both hot & cold lines. Customer education on how to properly load and utilize cycle & options and instruction to ensure water valve is open before starting cycle. Unit tests fine."

"Arrived and found valve causing noise intermittently, ordering valve for repair and filter housing as contingency. ; ordrng 1 WPW10179146 (valve-inlt) and 1 W11162041 (housing)"