We serviced a
WHIRLPOOL DRYER
Model WGD5605MC0
Near York, SC 29745
Mitch H.
Job Details: 12/27/2023
"Disassembled dryer. Removed burner, removed and replaced igniter. Reassembled, tested, burner igniting and dryer operating properly.; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT"
We serviced a
AMANA RANGE
Model AER6303MFS0
Near Chicopee, MA 01013
Mike K.
Job Details: 12/27/2023
Authorization # A19R5L0APL1.Replaced trim and handle as trim had broken at mount.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Huntersville, NC 28078
Ryan S.
Job Details: 12/27/2023
"Customer complained of dent beside handle on left side, took picture of sales receipt, 12-22-23, ordering stainless panel. Scheduled return call for 1-5-24; ordrng 1 W11461694 (Panel, stainless)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Huntersville, NC 28078
Ryan S.
Job Details: 12/27/2023
"Customer complained ref was warm, freezer ok. Upon arrival foudn ref was 45? and freezer was-2?, took out everything from ref and took off evap cover and found frost buildup on evap. Found fan was damaged from ice buildup. Thermistor was good. And exchange valve is switching from freezer to refrigerator evap properly. Issue with control, also ordering evap cover to replace fan. ; ordrng 1 W11610999 (Evap cover w fan assembly.) and 1 W11664342 (Control board)"
We serviced a
WHIRLPOOL WASHER.
Model WTW4800XQ4
Near West Springfield, MA 01089
Mike K.
Job Details: 12/27/2023
"F5e3, lid unlock fault, only error in history. Cleared history. Ran service test and completed fine. Inspected lower assy and all looks good, no signs of oil leaking or any grinding parts , belt looked good. Ran a rinse and spin cycle. Filled and went into agitate fine. Drained and went into full speed spin fine. No signs of bad bearing. Suspension tests fine.Recalibrated and ran service test on be more time. All tests fine.Cs like yes for service call only."
We serviced a
KITCHENAID OVEN
Model KODE500EBS20
Near Granby, CT 06035
Mike K.
Job Details: 12/27/2023
"Unit under 1yr wp warranty per service bench. Double wall oven.Replaced control boards and u/i for errors previously diagnosed, replaced upper broil element. Found broil shorted to casing, had been pinched, cut out damage and repaired wire. Tested and upper bake broil not working, not shorted to ground. Found high limit thermostat is open (separate thermostats for upper/lower)Ordered high limit thermostat. Unit will need to be pulled to access ; ordrng 1 WP4449751 (Oven high limit thermostat), used 1 2x time (2x time) from stock"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WTW8127LW1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/27/2023
Confirmed purchase date and took picture of receipt. Found lid strike broken. Removed and replaced strike. Lid lock operating properly.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Charlotte, NC 28262
Ryan S.
Job Details: 12/27/2023
"Called customer and maintenance guy said that the only refrigerator he had had already been repaired and deemed non repairable. Asked if he had any other refrigerators that could possibly be this call , gave him information on ticket and apartment numbers, he said that he didnt have anything and he double checked his information and said he didnt. Have anything for that apartment or one that needed a compressor/ evap. Called office barb said to just complete call."
We serviced a
WHIRLPOOL OVEN
Model WFC315S0JB0
Near Charlotte, NC 28269
Ryan S.
Job Details: 12/27/2023
"Came to install parts ordered by previous tech. Installed new inf switch and control board. Lf burner working properly on low and high temps. Ran bake. 300? and unit was at avg of 304?, verified proper operation. ; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Manchester, CT 06042
Amanda R.
Job Details: 12/27/2023
Complaint ice cream not hard enough lettuce froze in ff section showed customer how to not block damper hole in ff section and put freezer setting in max to have cool air cluster and to not block manifold in back to unit can breath
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Belchertown, MA 01007
Chris B.
Job Details: 12/27/2023
Complaint that the unit will not cycle properly or wont respond at a start of cycle. Found error codes F5E1 and F2E1. Found transmission heavily leaking oil. Will need to order all part for a transmission and motors for a return visit. ; rqstng P&A on 1 W11393685 (Transmission) and 1 W10752187 (Screw) and 1 W10775188 (Wash Plate) and 1 W10734521 (Slider) and 1 W10909670 (Nut) and 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W10754448 (Clutch) and 1 W10752189 (Screw) and 1 2xFrameJob (2x Frame Job)
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS6
Near Cheshire, CT 06410
Jimmy R.
Job Details: 12/27/2023
"Tested unit and found machine leaking water from under unit when running a wash cycle, checked for leaking and found water stains in middle of unit ran a diagnostics cycle and found water leaking from diverter valve, unit is going to need a new motor&sump assembly. Will order new parts customer asked if we would cal, when ready he has no idea when it would be ok to come back had to talk with wife ; ordrng 1 WPW10455261 (Motor&sump)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Meriden, CT 06450
Jimmy R.
Job Details: 12/27/2023
"Ran machine due to customer having issue with unit completing a wash cycle and not spinning out, ran diagnostics and found error F8e1 long fill checked water supply and customer had hot water off and unit set to cold advised the cold setting will try to add hot water and if no water is added unit will shut down advised to leave on tap cold if not using hot. Ran unit threw a calibration and ran a wash and spin cycle checked all functionings and unit is working to proper specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Hartford, CT 06112
Chuck M.
Job Details: 12/27/2023
Customer complaint is that water was leaking at bottom of refrigerator when water paddle was pressed. Found water tube fitting broken and tube off. Replace fitting from T/S and tested. No leaks found. ; used 1 WP2300868 (FITTING 5/16-5/16) from stock
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Hartford, CT 06112
Chuck M.
Job Details: 12/27/2023
"Arrived to install control and console. Checked and found power cord wired wrong. Neutral to ground giving improper voltage. Corrected power cord and tested. Dryer is powering on, turning and heating. Showed customer it works."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near West Hartford, CT 06107
Chuck M.
Job Details: 12/27/2023
Customer complaint is that lights were out in FF section and freezer. Replaced LED Kit all LEDs replaced per special project S191AQ. All lights are working properly.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28269
Ryan S.
Job Details: 12/27/2023
"Customer complained unit wont start. Had service by out company on 12-6-23. Was thermal fuse. Checked unit and thermal fuse was blown again. Replaced thermal fuse and ran unit. Then found heating element wasnt coming on and found it was short to ground causing it to stay on all the time , replaced heating element from ts, then found thermal cut off was open short. Replaced or from ts. . Now cycling on and off properly. Verified proper operation.; used 1 WP3392519 (THERMAL FUSE), 1 279816 (THERMAL KIT), and 1 279838 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Huntersville, NC 28078
Ryan S.
Job Details: 12/27/2023
"Returned to install new inner tub ordered. Inspected inner tub, tub has no damage . Installed tub and ran calibration with new tub to control board. After calibration ran diagnostics spin on all speeds. Unit now working as designed. Showed customer unit running on high speed spin."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Iron Station, NC 28080
Ryan S.
Job Details: 12/27/2023
Customer complained unit wont drain. Confirmed complaint. While pulling unit out drain pump started and stopped. Found harness not properly seated on drain pump. Causing pump to work intermittently pushed in harness connection and secured with harness lock. Ran unit and verified unit draining and working as designed.
We serviced a
WHIRLPOOL WASHER.
Model WTW5057LW0
Near Iron Station, NC 28080
Ryan S.
Job Details: 12/27/2023
"Customer complained unit not washing or spinning, found capacitor bad in diagnostic. Replaced capacitor and unit now spinning but belt making noise. Replaced belt, now unit working as designed. Showed customer unit spinning. Verified proper operation. ; used 1 W11428524 (CAPACITOR), and 1 W11239857 (BELT) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near East Hartford, CT 06118
Amanda R.
Job Details: 12/27/2023
Drain catch clogged cleared recommended putting sign behind washer to remind to empty pockets before starting washer ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near South Windsor, CT 06074
Amanda R.
Job Details: 12/27/2023
Complaint that making weird noises all noises normal unit walked on tile floor recommended putting rubber mat under unit was setting off customer water leak detection under unit
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Berlin, CT 06037
Jimmy R.
Job Details: 12/27/2023
Installed new parts and heated oven to 350 degrees checked temps and oven is now operating normally and all functions are working to factory specs ; dspstn on spec-tagged invntry: 1 W11107275 BLOWER PRIOR TO 8/30/17
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Berlin, CT 06037
Jimmy R.
Job Details: 12/27/2023
"Installed new lid lock due to broken and tried to run a calibration cycle but unit would just flash never starting or draining. Checked pump and when moving wires pump kicked on, checked harness and found broken wire at split of harness. Repaired wire and unit is now draining and operating to specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near New Hartford, CT 06057
Jimmy R.
Job Details: 12/27/2023
Installed new door assembly and leveled unit so doors would be even checked gaskets and all gaskets are sealing and working to proper specs
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Wolcott, CT 06716
Jimmy R.
Job Details: 12/27/2023
"Checked over dryer and found unit would come on randomly and work then other times it would never come on they would wait an hr and then it would work. Checked voltage coming to unit and it never dropped below 240v ran and tried to duplicate issue but unit worked properly, replaced console and unit is working checked harness and ohmed out found ok. Will order new main control and encoder advised when parts are in we would call for return visit parts are a special order. ; ordrng 1 W11591402 (Cntrl) and 1 W11627521 (Control)"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Windsor, CT 06095
Chuck M.
Job Details: 12/27/2023
Customer complaint is that washer would continuously drain and not run cycle. Customer purchased actuator to resolve issue researched online. Ran diagnostics and found error code F7e1 basket speed fault. Found actuator not installed to cam/ shifter. Found gear oil from gear case I shield. ; dspstn on spec-tagged invntry: 1 W11168740 VALVE and 1 W11168743 VALVE
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ellington, CT 06029
Amanda R.
Job Details: 12/27/2023
Threw f1e1 error code again it makes a loud squealing noise usually before it throws the error code replaced control and let run for 20mins on quick cycle recommended recording noise
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Ellington, CT 06029
Amanda R.
Job Details: 12/27/2023
Second time this has happened unit has power at Ui but no lights in either section no water or ice dispensing compressor not running replaced control everything powered on ; used 1 W10843055 (CNTRL-ELEC) from stock
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Ellington, CT 06029
Amanda R.
Job Details: 12/27/2023
Runs no heat element open replaced tested heating normally recommended cleaning venting ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waterbury, CT 06704
Jimmy R.
Job Details: 12/27/2023
"Tested unit and found machine would not advance in a cycle checked voltage and found unit had only 120v to terminal block flipped breaker and 240v came back but timer would not advance, replaced timer and unit is now cycling and heating advised customer on issue with breaker and a professional needs to look at power issues dryer is functioning as designed and now operating to specs ; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Simsbury, CT 06092
Chuck M.
Job Details: 12/27/2023
Installed timer and replaced noisy motor. Tested and showed customer it works. ; used 1 279827 (MOTOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near New Britain, CT 06053
Jeremy B.
Job Details: 12/27/2023
Installed new water tube all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near New Britain, CT 06052
Jeremy B.
Job Details: 12/27/2023
Customers complaint is door not closing and making abnormal noise.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Middletown, CT 06457
Jeremy B.
Job Details: 12/27/2023
Installed new main control and inverter. Compressor came on and unit started cooling properly. Please allow 48 hrs for ice production.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Mint Hill, NC 28227
Robert A.
Job Details: 12/27/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28215
Robert A.
Job Details: 12/27/2023
"Cx complaint that the unit does not start cycles occasionally. I inspected the unit to confirm the complaint. I found an error code flashing when I arrived: f5e4. I cleared the code and ran a service cycle, all components passed with no issues. I tried multiple times to start a normal cycle it did not respond I unplug the unit as instructed in the SP. Im ordering a new control board to resolve the issue of the random error code appearing.; ordrng 1 W11513246 (Control board) and 1 W11513248 (Lid lock)"
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Charlotte, NC 28215
Robert A.
Job Details: 12/27/2023
I installed the ordered parts and tested the unit for the cx. One of the current knobs have separated not allowing the burner to be turned on or off. Im ordering one more knob to resolve the issue.; ordrng 1 W11188749 (Knob)
We serviced a
WHIRLPOOL RANGE
Model WFE525C0BS0
Near Charlotte, NC 28213
Robert A.
Job Details: 12/27/2023
Cx complaint that the door does not stay in the horizontal position when its open and the handle wont stay in place. I inspected the unit to confirm the complaint. I found the hinges have lost resistance and need to be replaced. The handle and spacers thread have separated and need to be replaced. Im ordering the parts for the return visit.; ordrng 1 WPW10299224 (Hinge) and 1 WPW10299227 (Hinge) and 1 WPW10310922 (Door vent) and 1 WPW10618239 (Handle) and 2 WPW10410341 (Spacer)s and 2 WPW10200660 (Screws)s and 1 W10763667 (Guide kit) and 4 WP3196175 (Screws)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM03
Near Middletown, CT 06457
Jeremy B.
Job Details: 12/27/2023
Found fresh food door gasket not sealing all the way around. Was able to beat and reshape the gasket all checks ok. Verified DOP.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Springfield, MA 01109
Roger R.
Job Details: 12/27/2023
Installed new wire harness due to pinched wires.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHGXMB10
Near Charlotte, NC 28213
Robert A.
Job Details: 12/27/2023
Cx complaint that the RC door does not fully close. I inspected the unit to confirm the complaint. I found the drawer and bin in the door has separated and protrudes not allowing the door to fully close. This affects to cooling performance as well because the door cannot close fully with the drawer and bins in place. The unit needs a new drawer and bins to resolve the issue. Im ordering the part for the return visit.; ordrng 2 WP2187172 (Door bin)s and 1 WP2188656 (Drawer)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/27/2023
Replaced agitator. Tested spin and agitate. Unit tests fine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM3
Near Fort Mill, SC 29707
Mitch H.
Job Details: 12/27/2023
Removed and replaced pump/motor assembly. Tested dishwasher and checked for leaks. No leaks found and operating properly.; dspstn on spec-tagged invntry: 1 W10837026 MOTOR/PUMP
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Fort Mill, SC 29707
Mitch H.
Job Details: 12/27/2023
Adjusted burner head per service pointer W11643965. Unit checks fine. Tested all burners.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Granby, CT 06060
Mike K.
Job Details: 12/27/2023
"Unit under 1yr wp warranty per service bench. Started cycle, drained, filled and wash motor running but not moving water, just a loud humming noise. Verified water in unit and nothing visible in trap area. Replaced sump assy and ran normal cycle fine, verified spray arm movement and no leaks found.; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Portland, CT 06480
Jeremy B.
Job Details: 12/27/2023
Customers complaint is the doors are not level and needs legs adjusted. Instructed customer on proper use made adjustments. all checks on; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near East Hampton, CT 06424
Jeremy B.
Job Details: 12/27/2023
Customers complaint is washer started making an abnormal noise again. Ran diag found no error codes. Ran diagnostic cycle. Removed rotor and inspected rotor and shifter all checks ok. The gear case has some slight play in the shaft but nothing abnormal. All sounds are normal at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Hebron, CT 06248
Jeremy B.
Job Details: 12/27/2023
Oven door is slightly shifted to the right causing it to hit the counter top and door to get stuck and not close properly. Will try to replace hinges and receivers no guarantee this will help. Took pictures. ; ordrng 1 WPW10299227 (Hinge) and 1 WPW10299224 (Hinge) and 2 W10647259 (Bracket)s
We serviced a
KITCHENAID BELLA
Model KRFC704FPS05
Near Charlotte, NC 28270
Jeff L.
Job Details: 12/27/2023
Adjusted rh side fresh food its level. Now it needs door gasket.Part#W10917313; ordrng 1 W10917313 (Door gasket)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Springfield, MA 01108
Roger R.
Job Details: 12/27/2023
Found unit connected to an old disposal under sink that never had drain plug removed. Instructed cust on proper installation. Use I&I
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Springfield, MA 01108
Roger R.
Job Details: 12/27/2023
"Unit not spinning well due to a worn drive hub and loose belt. Unable to remove wash plate at this time. Washplate will need to be replaced when the basket hub is replaced. Also needs a new belt as it was squealing. Ordering belt, washplate and hub. ; ordrng 1 W11239857 (BELT) and 1 W10752283 (WASHPLATE) and 1 W10528947 (HUB)"
We serviced a
MAYTAG WASHER
Model A512
Near Somers, CT 06071
Roger R.
Job Details: 12/27/2023
Installed new snubber pads. And water valve. All checks properly; used 1 WPY055980 (HI TEMP ADHESIVE) from stock
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Charlotte, NC 28270
Jeff L.
Job Details: 12/27/2023
Replaced parts unit ran and checked okCall complete
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 12/27/2023
"Removed and replaced clutch, slider and control. Ran DLMS calibration and component tests. All operating properly.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Enfield, CT 06082
Roger R.
Job Details: 12/27/2023
"Found unit not defrosting properly. Checked heater and found failed thermal fuse on the white leg. Ordering new harness and control. ; ordrng 1 W11609822 (Harness, evaporator) and 1 W11595220 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Enfield, CT 06082
Roger R.
Job Details: 12/27/2023
Found unit has a noisy air diffuser in the refrigerator section. Will need to order a new diffuser and return to install. ; ordrng 1 W11236851 (DIFFUSER)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28214
Robert A.
Job Details: 12/27/2023
Cx complaint that the unit is leaking water while it runs. I inspected the unit to confirm the complaint. I found the detergent dispenser was loose allowing water to leak behind it. I tightened the dispenser and tested the unit for the cx. I left the part with the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11498831 GASKET
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Matthews, NC 28104
Jeff L.
Job Details: 12/27/2023
Replaced both parts unit ran and checked okCall complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Matthews, NC 28104
Jeff L.
Job Details: 12/27/2023
"Dryer was making a noise down during rotation I replaced the rollers and found the drum a little out of round small noise left coming from drum needs to be replaced. Will advise customer to call office when part comes in.Dryer kit 4392067 has already been installed.Need to have drum drop shipped to customer home please Part#W10899578 (Drum); ordrng 1 W10899578 (Drum), used 1 4392067 (Dryer kit) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Northampton, MA 01060
Chris B.
Job Details: 12/27/2023
Complaint that the unit is making a crackling noise. Found evaporator iced up. Ran a Forced defrost and thawed out all the ice and unit running normal. Mentioned to the customer to keep an eye on the unit for the next few days. Collected for minor repairs.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Holyoke, MA 01040
Chris B.
Job Details: 12/27/2023
Complaint that the unit is not cycling through. Found bad shifter and oil leaking from the transmission. Found coins lodge in the drum. Customer will try to find out if they have extended warranty for this washer before spending this amount. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Chicopee, MA 01022
Roger R.
Job Details: 12/26/2023
Found belt slightly loose and slipping during acceleration in spin. Replaced belt with a new one and noise is now gone; used 1 W11239857 (BELT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Charlotte, NC 28212
Jeff L.
Job Details: 12/26/2023
Replaced parts unit ran and still had a leak Tim called whirlpool tech support and they condemned unitCall complete
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Charlotte, NC 28278
Jeff L.
Job Details: 12/26/2023
Replaced lights per service bulletin unit ran and checked okCall complete; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHEXNS00
Near Charlotte, NC 28278
Jeff L.
Job Details: 12/26/2023
Customer was not home and unavailable spoke with office they called and got no one as well..Call complete; dspstn on spec-tagged invntry: 1 2198597 ICE MAKER
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Burlington, CT 06013
Chuck M.
Job Details: 12/26/2023
Customer complaint is that display is not working. Checked voltage and it is correct. Found no voltage at P1 connector. Voltage is present at P8 and all other components. Ordered control. ; ordrng 1 W11448962 (Control Board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Chicopee, MA 01013
Roger R.
Job Details: 12/26/2023
"Compressor and related parts not installed. Last visit temp was set to max cooling and water line froze to fountain at top of refrigerator compartment. If the sealed system were an issue then the line would not have frozen. Mike and I have concluded that it needs a new main computer and ice maker. Also ordering the fill tube heater as a precaution. ; ordrng 1 W11087201 (Heater, fill tube) and 1 W11224256 (Control) and 1 W11658802 (ICE MAKER), dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11506621 COUPLER 6 NK MS 00"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Huntersville, NC 28078
Robert A.
Job Details: 12/26/2023
"Cx complaint that the units RC door are not closing fully. I inspected the unit to confirm the complaint. I found the door are closing, the point of resistance to pull the door closed is further than the cx expects. The right door needs more assistance to close because of the mullion. I explained the function of the mullion and self closure. The unit is working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 12/26/2023
Installed new draw and unit is now operating normally customer advised me the unit started to freeze items in fridge I lowered temps and advised to let unit regulate if any issues plz call back
We serviced a
SPEED QUEEN DRYER
Model LDG30RGS113TW01
Near Springfield, MA 01105
Mike K.
Job Details: 12/26/2023
"Replaced supports, belt and igniter, cleaned lint from inside unit and running properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFS20EVWH6
Near Longmeadow, MA 01106
Mike K.
Job Details: 12/26/2023
Quoted for gasket as right gasket torn. Accepted. Replaced gasket and steamed to reform. instructed to leave doors closed through lunch to allow to form properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Belchertown, MA 01007
Chris B.
Job Details: 12/26/2023
Complaint that the door panel is damaged and its not closing well. Found door bent in both bottom and top corners. Found broken corner insert cap and hinge is bent making a clacking noise. Will order parts for a return visit. Customer asked for Chris to return. Please verify panel before returning. ; ordrng 1 W11573703 (Hinge Left) and 1 W11573702 (Door Hinge Right) and 1 W11579566 (Corner Insert)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Gastonia, NC 28056
Ryan S.
Job Details: 12/26/2023
"Customer complained unit leaking, found leak from valve in refrigerator. Ordering valve. Scheduled return call for 12-29-23 am. ; used 1 W11482383 (VALVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM00
Near Longmeadow, MA 01106
Mike K.
Job Details: 12/26/2023
Rf stopped cooling. Compressor/fans running.Sealed system done. Checked evap with uv light and found leak on evap. Quoted for evap and per Randy $100 for labor.2x job.Office to contact when parts come in to schedule return ; ordrng 1 W11507067 (Evaporator)
We serviced a
SAMSUNG WASHER
Model WF50K7500AW/A2 11
Near East Longmeadow, MA 01028
Mike K.
Job Details: 12/26/2023
"Unit has water in drum, ran running to nse&spin and drained n pump just gums. Checked drain trap and clear. Quoted for drain pump/labor. Saved estimate and collected for service call only."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TE0
Near East Longmeadow, MA 01028
Mike K.
Job Details: 12/26/2023
"Suction line is frosting over. Evap showing full frost pattern, normal frost level. Control, heater and defrost thermostat was replaced. Thermostats were set at 8/9 for fr/rf. Reset to 5/5. Unit turned off for several minutes. Suction line defrosted . Unit kicked back on and condenser fan working properly, suction line starting to frost up again for about 30s then cleared and remained clear. Evap fan running fine. Measuring 39 in rf -4. Not feeling airflow to rf, switched temp setting and damper not opening. Lower vent verified clear. While pulling out shelf a door bin fell off and broke ordering door bracket.Ordering damper and thermostat. Office to contact when parts come in with authorization to schedule return.; rqstng P&A on 1 242303001 (Damper control) and 1 242278801 (Temperature sensor), ordrng 1 242126602 (Door bin)"
We serviced a
WHIRLPOOL DISHWASHER
Model Wdf330pahs4
Near Alexis, NC 28006
Ryan S.
Job Details: 12/26/2023
"Customer complained unit not washing, found power 120v to sump. Quoted 437$ for repair. Customer didnt want to repair. Saved quote. Collected trip fee."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC1
Near Stafford, CT 06076
Roger R.
Job Details: 12/26/2023
Found unit error codes (see pics)indicating a bad computer. Will need a new main computer. Water sensor issue where unit continues to drains while empty. ; ordrng 1 W11633360 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Charlotte, NC 28210
Jeff L.
Job Details: 12/26/2023
Light is staying continuously on even if you hit the off button found the EOC faulty and needs to be replaced. Rescheduled for 1-3-24 amPart#W11594224; ordrng 1 W11594224 (EOC)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Stafford, CT 06076
Roger R.
Job Details: 12/26/2023
Found unit not getting enough water due to water valve under sink not fully open Opened valve all okay.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Charlotte, NC 28211
Jeff L.
Job Details: 12/26/2023
Replaced parts unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11482383 VALVE
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Charlotte, NC 28211
Jeff L.
Job Details: 12/26/2023
found the wire harness broke and found the board not sending any power down to pump need a control and harness. Will return on 1-2-24 amPart#W11591637Part#W11556728; ordrng 1 W11556728 (Control) and 1 W11591637 (Harness)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near York, SC 29745
Mitch H.
Job Details: 12/26/2023
"Tested and found blower fan not working. Would run slightly on one speed but not at all on high speed. Ordering blower. New construction, unoccupied. Advised office will call to schedule return.; ordrng 1 W11441128 (Blower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near York, SC 29745
Mitch H.
Job Details: 12/26/2023
"Checked and found ice maker was turned off. Turned back on, manually cycled, ice cycled returned to home position, valve actuated and filled correctly. All operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Charlotte, NC 28262
Robert A.
Job Details: 12/26/2023
Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found the compressor and fans are running fine. The temps are good in both compartments. The doors are closing fine and the interior lights work fine. At the moment the unit is working as designed.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Charlotte, NC 28211
Jeff L.
Job Details: 12/26/2023
The unit had a F9 E1 fault code which is a drain issue. The unit had some water In the bottom of it. I hit cancel and the water drained out and pump cut off. I took pump off and checked for debris or glass I could not find any. I put unit on normal wash and let the unit go through pre rinse and the unit would never drain needs new control board and drain pump rescheduled for 1-2-24 pmPart#W11572094Part#W11462456; ordrng 1 W11572094 (Control board) and 1 W11462456 (Pump)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lincolnton, NC 28092
Ryan S.
Job Details: 12/26/2023
"Customer complof noise. Said it wasnt a grinding noise ,pre like a whoosh. Found belt was stretched and making noise, replaced belt and ran spin. Verified proper operation. ; used 1 Wpw10006384 (Belt) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB1
Near West Hartford, CT 06117
Chuck M.
Job Details: 12/26/2023
Customer complaint is that dishwasher was not draining. Inspected and found drain pump impellers damaged due to glass broken in housing. Found knock out plug in garbage disposal blocking water flow. Removed plug and replaced drain pump. Dishwasher draining. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock
We serviced a
BOSCH DISHWASHER
Model SHP878WD5N/11
Near Hartford, CT 06105
Chuck M.
Job Details: 12/26/2023
Customer complaint is that dishwasher was not draining. Inspected and found glass obstructing drain pump impeller. Cleared glass and tested. Dishwasher checked ok. Showed customer it works.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2772HEZ00
Near Northampton, MA 01060
Mike K.
Job Details: 12/26/2023
"Fire department. Unit was leaking in rf area, had shut water off. Turned water on and found leaking from connector to filter assy, was not seated fully. Corrected and no more leaks, tested with dispenser and with icemaker fill. Unit also upper lights dim, freezer light out, loud damper motor, but functioning.Leaks resolved quoted for light and damper. Denied, just leak repair on this visit.Matt Lemberg was contact on visit, says they usually pay by PO and to send them invoice and w9.So no payment collected. Left as incomplete for payment collection, but work is done.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Berlin, CT 06037
Jimmy R.
Job Details: 12/26/2023
"Checked over unit and found machine flickering lights when washing and when filling unit would bang the pipes, advised customer pipes are from washer switching from hot to cold this is normal operation and to stop banging they can get suppressors for the pipes this will stop it from making noise. Checked the voltage to machine and found unit dripping down to 106 v when agitating checked capacitor and found bad replaced and rechecked power, unit is now reading 120v but still dimming lights found unit on a plug with to many items moved plug and unit is now working properly and all functions are working to specs ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Denver, NC 28037
Ryan S.
Job Details: 12/26/2023
"Retuned to install parts ordered. Installed parts and reassembled. Got Same error code. Ordering new appliance manager due to faulty appliance manager, also ordering , control board, and inverter, also 2xtimeframe. Informed customer office will call when parts come in. ; ordrng 1 WPW10260060 (Control board) and 1 W11325784 (Microwave appliance manager.) and 1 W11578579 (Inverter), rqstng P&A on 1 2xtimeframee (2xtimframe e)"
We serviced a
KITCHENAID OVEN
Model KEBS208SSS04
Near Denver, NC 28037
Ryan S.
Job Details: 12/26/2023
"Customer complaoemd top level not heating properly, then she used lower oven, after awhile lower oven started burning cookies. Found upper oven bake and convect not working, ran lower oven and found lower oven elements working but temp sensor not reading temps properly, was 330? and oven read as 215?. Quoted repair of 664$, collected via card. Informed customer office will call when parts come in. ; ordrng 1 WPW10207398 (Bake element) and 1 WP9760769 (Convect element) and 1 WPW10131825 (Thermostat)"
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near Coventry, CT 06238
Amanda R.
Job Details: 12/26/2023
Explained that door has to be shut in order for broil to work tested operation normal
We serviced a
GENERAL ELECTRIC WASHER
Model GTW335ASN2WW
Near Thompson, CT 06262
Amanda R.
Job Details: 12/26/2023
Model not dispatched correctly missing 2 and w need to recall extended warranty and make sure model is correct ; O-emld tckt
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 12/26/2023
Control panel not powering on and bake and broil not working. Found good supply power. Found burnt out control. Needs new. ; ordrng 1 W11105615 (Control) and 1 W11082269 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Chicopee, MA 01013
Mike K.
Job Details: 12/26/2023
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28262
Robert A.
Job Details: 12/26/2023
"Cx complaint that the unit is not starting occasionally. I inspected the unit to confirm the complaint. I found the unit is starting fine. It heats, tumbles and has good airflow. The unit does still rumble more than usual while it runs. Im ordering new rollers and a new control board to resolve the issue.; ordrng 4 WPW10314173 (Rollers)s and 1 W11565024 (Control board)"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS0
Near Charlotte, NC 28262
Robert A.
Job Details: 12/26/2023
"Cx complaint that the unit is leaking gas from the LR burner. I inspected the unit to confirm the complaint. I found no leaks coming from any burners or joints near the regulator and incoming gas line. The gas company tagged the unit, however my gas tester found no obvious leaks anywhere. I quoted the manifold as a potential part. The cx does not want to go through with the repair at the moment."