We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Ellington, CT 06029
Amanda R.
Job Details: 03/11/2024
Replaced ice maker fill tube heater made sure it was on set temps at recommenced filled ice maker with test 45
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Bristol, CT 06010
Ruben C.
Job Details: 03/11/2024
Checked unit found belt wrapped around pulley reinstalled belt tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWB02
Near Huntersville, NC 28078
Robert A.
Job Details: 03/11/2024
Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found the drain tube not connector to the tube from the cabinet. This was letting water leak during defrost because the water is not making it to the drip pan. The unit is working as designed. I collected the service call fee by check.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Huntersville, NC 28078
Robert A.
Job Details: 03/11/2024
"Cx complaint that the unit does not dry the clothes well. I inspected the unit to confirm the complaint. I found the unit heats and tumbles but has poor airflow. I checked the duct line exit on the exterior wall. The seems to be something clogging it, the flap is not moving at all. The home duct line needs to be professionally cleaned. The unit is good to go."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 03/11/2024
Complaint not washing banging noises not draining F0e5 out of balance load detected only code in history replaced drain pump but no pump issues found. No suspension issues found no control or Gearcase issues found. Improper loading issues present.. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Unionville, NC 28110
Jonathan J.
Job Details: 03/11/2024
Complaint leaking gas gas company turned off gas to appliance stating leaking from appliance regulator. I turned gas on tested all operations inspected for leaks using nu calgon big blue micro leak detector. Checked amp draws Lower oven ignitor 3.48 amp draw. upper oven bake 3.34 amp. broil upper oven 3.75 amp draw all in spec. Found no leaks have been here for 45 mins still have smelled no leaks either everything is combusting properly oven has grease odor while preheating. Customers store frying oil in lower oven upon arrival. Safety File number 7738632219. Unit working as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Monroe, NC 28112
Jonathan J.
Job Details: 03/11/2024
I replaced washing machine latch assembly. I tested operations no additional issues found no error codes after clearing.; dspstn on spec-tagged invntry: 1 W11565030 LATCH
We serviced a
KITCHENAID RANGE
Model KSIS730PSS0
Near Charlotte, NC 28210
Mitch H.
Job Details: 03/11/2024
"Attempted to test range. Any button press for cooktop gives E6 error. Oven control completely blank, would not enter diagnostics or respond to any inputs. Has correct incoming power. Ordering control, user interface and module. Will require extra time for repair. Parts are special order. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11691347 (Control) and 1 W11689156 (User interface) and 1 W11689155 (Induction assembly) and 1 2Xtime (2X time)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LM2
Near Charlotte, NC 28214
Jeff L.
Job Details: 03/11/2024
Replaced sump assembly all operations are working as designed with no leaks. Unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Clover, SC 29710
Mitch H.
Job Details: 03/11/2024
"Tested and ran diagnostics. No stored error codes. Ran manual tests for spin, agitate and drain, all tested good. Ran full automatic test cycle, completed with no issues. Ran calibration. Washer operating as designed. No issues found."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Enfield, CT 06082
Gary V.
Job Details: 03/11/2024
"Inspected and found hinge pads broken, replaced with pads and tested fine.; used 2 WP8268961 (PAD) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW0
Near Middletown, CT 06457
Jeremy B.
Job Details: 03/09/2024
Washer not draining keeps giving f9E1 coin trap empty and propeller broken. Replaced pump and tested all checks ok. ; used 1 WPW10605427 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Berlin, CT 06037
Jeremy B.
Job Details: 03/09/2024
"Found motor damaged causing blower wheel to seize. Replaced motor and blower wheel and tested all checks ok. ; used 1 WP694089 (BLOWER WHEEL), and 1 279827 (MOTOR) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Plainville, CT 06062
Jeremy B.
Job Details: 03/09/2024
Installed new motor sump assy. Ran self stent all checks ok.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Newington, CT 06111
Jeremy B.
Job Details: 03/09/2024
Natalies new panel All checks ok.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Newington, CT 06111
Jeremy B.
Job Details: 03/09/2024
Found broken door hinges causing door to fall down hard. Replaced hinges and tested all checks ok.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Newington, CT 06111
Jeremy B.
Job Details: 03/09/2024
Customers complaint is dishwasher making an abnormal noise randomly throughout cycle. Ran automatic test in diag and didnt hear anything abnormal. Started a normal cycle and met it run for a while and all sounds are normal. Customer said noise comes when there is a hour left in the cycle. Currently cant duplicate any noises. Customer has video but cant tell from video.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23A9675AP/AA
Near West Hartford, CT 06107
Jeremy B.
Job Details: 03/09/2024
Installed new case filter assy. Purged air fromLines and cycled ice makers all checks ok. ; used 1 WP2198677 (FITTING 1/4-1/4) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 03/09/2024
Icemaker getting power and cycling but not filling. Checked fill tube heater and its fine fill tube not frozen. ; ordrng 1 W11557000 (Icemakwr)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730TAHW0
Near Avon, CT 06001
Mike K.
Job Details: 03/07/2024
"Cs complaint of making loud noise and of leaking, unit did neither in testing. Ran normal cycle through fill and into wash. Let one through first drain and all working properly. Verified spray arm movement and no leaking found. No errors in history and ran diagnostic cycle fine. Unit has good air loop in drain and drains directly to sink drain line. Verified heater working and filter a little clogged, cleaned. Fan operation by also. No problem found. Leak may have been dish placement, but all functions testing fine.All in all was running over 20 minutes with no issue"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Southwick, MA 01077
Mike K.
Job Details: 03/07/2024
"Unit is running on arrival, says it has turned off a couple times since last visit. Replaced power board and verified compressor/fans running. All lights and selections working."
We serviced a
WHIRLPOOL DRYER
Model CED9150GW3
Near Hebron, CT 06231
Jeremy B.
Job Details: 03/07/2024
Customers complaint is when adding 8 quarters the dryer will display 64 mins and start heating and cycling properly. If you open the door and try to deselect a cycle the cycle wont. Called tech support and cant duplicate any problems. If problem continues will need to replace motor as it could be over heating.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near McConnells, SC 29726
Ryan S.
Job Details: 03/07/2024
Replaced failed drain pump. Unit worked properly after repair ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Charlotte, NC 28216
Robert A.
Job Details: 03/07/2024
"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed, however the unit did leak on the left side. I found the anchor on the left side was bent downward not allowing the door to close fully. I correctly positioned the anchor and tested the unit for the cx. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charlotte, NC 28216
Robert A.
Job Details: 03/07/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28216
Robert A.
Job Details: 03/07/2024
"Cx complaint that the unit is leaking water while the unit runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no leaking occurring. I started a normal cycle as well, still no leaks. I left the part with the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11498831 GASKET"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS05
Near Davidson, NC 28036
Robert A.
Job Details: 03/07/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed. The home is a new build so the closing doc should be good to verify the warranty.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Huntersville, NC 28078
Robert A.
Job Details: 03/07/2024
Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. I removed the front panel and found the UI connector loose at the control board. I secured the connector and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Mooresville, NC 28115
Robert A.
Job Details: 03/07/2024
"Cx complaint that the unit is making a loud noise while it runs. I inspected the unit to confirm the complaint. We ran the unit multiples on 1 minute, the noise did not occur and it heated fine. I asked the cx to record the noise if it continues to happen. The unit is working as designed."
We serviced a
KITCHENAID RANGE
Model KSDB900ESS8
Near Mooresville, NC 28115
Robert A.
Job Details: 03/07/2024
Cx complaint that the panel under the control is bent making it difficult to close the oven door. I inspected the unit to confirm the complaint. I found the end caps and control bracket need to be replaced to resolve the issue. I ordering the parts for the return visit.; ordrng 1 W10555937 (Left endcap) and 1 W10555940 (Right endcap) and 3 W11025100 (Insertion)s and 1 W10743276 (Mounting bracket)
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950U/AA
Near Thompson, CT 06255
Amanda R.
Job Details: 03/07/2024
Replaced lower wash arm assembly
We serviced a
WHIRLPOOL M/W OTR
Model WMMF5930PZ00
Near Charlotte, NC 28262
Jeff L.
Job Details: 03/07/2024
Found tabs broke off of panel need new one for good repair. The wires are exposed behind the panel. Office will call customer when part comes inW11593035; ordrng 1 W11593035 (Panel)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ4
Near Charlotte, NC 28269
Jeff L.
Job Details: 03/07/2024
"Found burner staying on high no matter what temp you select. Found the burner temp sensor bad burner needs replaced will replace switch on return visit scheduled for 3-13-24 am; ordrng 1 W11517959 (Burner), dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF"
We serviced a
WHIRLPOOL WASHER
Model WTW6340WW0
Near Charlotte, NC 28269
Jeff L.
Job Details: 03/07/2024
Unit was displaying OL code when I arrived put into test mode and it would not engage the suspension rods are wore out the tub is hanging down a good ways. I also noticed the bearing splines wearing down. The stator motor is not operating as it should.;customer is rescheduled for 3-14-34 amW10247710W10820039WPW10419333WPW10178988280146; ordrng 1 W10247710 (Suspension rods) and 1 W10820039 (Drive hub) and 1 WPW10419333 (Stator) and 1 WPW10178988 (RPS sensor) and 1 280146 (Rotor)
We serviced a
WHIRLPOOL M/W OTR
Model WMH54521JZ00
Near Charlotte, NC 28262
Jeff L.
Job Details: 03/07/2024
Customer complaint is the light underneath does not work. I dropped bottom down and checked voltage from board to receptacle the reading were as follows. Advised customer that warranty does not cover light bulbs customers are able to change other than light unit ran and checked ok1st push on board I had 124 volts2nd push on board dropped voltage down to 67 volts to dim the light3rd push on board I had 000 volt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PLYB2
Near Charlotte, NC 28269
Jeff L.
Job Details: 03/07/2024
Replaced door dispenser unit ran and checked ok with no leaksCall complete
We serviced a
WHIRLPOOL M/W OTR
Model WMH54521JZ00
Near Charlotte, NC 28262
Jeff L.
Job Details: 03/07/2024
Customer complaint is the light underneath does not work. I dropped bottom down and checked voltage from board to receptacle the reading were as follows. Advised customer that warranty does not cover light bulbs customers are able to change other than light unit ran and checked ok1st push on board I had 124 volts2nd push on board dropped voltage down to 67 volts to dim the light3rd push on board I had 000 volt
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Rock Hill, SC 29732
Ryan S.
Job Details: 03/07/2024
Blower wheel stripped from motor ordering blower wheel and motor ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fort Mill, SC 29707
Ryan S.
Job Details: 03/07/2024
Unit has failed suspension and a wobble to spin basket. Informed Custer the wash basket will be shipped to customer home. And they will inspect part and call the office. Parts ordered ; ordrng 1 W11130362 (Suspension) and 1 W10752719 (Wash basket) and 1 W10752283 (Wash plate)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model GT4175SPS4
Near Fort Mill, SC 29707
Ryan S.
Job Details: 03/07/2024
Unit is counter top microwave not serviceable. Called Randy to verify. Informed customer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Lancaster, SC 29720
Jonathan J.
Job Details: 03/07/2024
Complaint not making ice in either zone I found evap fan motor has failed in freezer zone fan is intermittent working. Customer is going to check and see if they have warranty told me they do with Lowes. If not they will call us back.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 03/07/2024
Complaint washing machine will not turn on. Wont do anything when plugged in. I found control board has blown out the side right next to the power inlet issue occurred lid was latched. I found when issue occurred. It also took out the drain pump unit will need drain pump to continue to fix. No additional issues seen or error code found in user interface.; used 1 W11396717 (DRAIN PUMP) from stock
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Gastonia, NC 28052
Mitch H.
Job Details: 03/07/2024
"Removed and replaced timer and knob. Tested, dryer operating properly."
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Putnam, CT 06260
Amanda R.
Job Details: 03/07/2024
The rear right Bruner warped replaced burner ; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH
We serviced a
WHIRLPOOL WASHER
Model WTW8500BC0
Near Southington, CT 06479
Ruben C.
Job Details: 03/07/2024
Checked unit found latch broken needs latch gave cust estimate for latch cust will call if repair desired has 7 days
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Southington, CT 06489
Ruben C.
Job Details: 03/07/2024
"Checked unit found making noise could not tell if noise from valve or control ordering control and valve; rqstng P&A on 1 W11396714 (Housing assembly), ordrng 1 W11543994 (Control)"
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW4
Near Southington, CT 06489
Ruben C.
Job Details: 03/07/2024
Checked unit found metering pump getting 11 volts but not sending in detergent ordering metering pump and dispenser; ordrng 1 W11318806 (Metering pump) and 1 W11524106 (Dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Killingly, CT 06241
Amanda R.
Job Details: 03/07/2024
Left side of freezer not closing all the way screw in rail sticking out preventing door from closing secured screw set temps at recommended freezer door closing normally
We serviced a
KITCHEN AID OVEN
Model KOCE500ESS11
Near Millis, MA 02054
Aimee Z.
Job Details: 03/07/2024
Cust felt temps in oven were off 50Put temp proble in oven and let circulate Set oven to 350 21 mins went to 375And relay closed and dropped to 325Found temp was right on and dint need calibration.Explained let pre heat 30 mins for baked good temps are perfect
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Gastonia, NC 28056
Mitch H.
Job Details: 03/07/2024
"Customer said that washer got off balance and then they could not get it to start back. Tested and ran diagnostics, no stored error codes. Ran drain and spin cycle, completed correctly. Ran Quick wash cycle, unit filled and agitated normally. Cancelled cycle, washer drained. Washer operating as designed. Instructed customer on correcting out of balance condition and that if not corrected washer will stop and shut down. I&I now fulfilled.Confirmed purchase date and adjusted on ticket. Took picture of receipt."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gastonia, NC 28054
Mitch H.
Job Details: 03/07/2024
"Found washer was full of water. Didnt drain. Checked and found wire to drain pump broken. Removed and replaced lower harness. Plugged washer back in, drained water and shut off. Ran quick wash cycle, confirmed washer filled and agitated correctly. Cancelled cycle, drain pump operating properly.; used 1 W11643701 (Harness) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Canterbury, CT 06331
Amanda R.
Job Details: 03/07/2024
Replaced left tube that connects to water filter housing tested no leaking replaced Ui operation normal
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 03/07/2024
Complaint dishwasher making loud noise during wash cycle. I found noise is the pump squealing. Im ordering new pump assembly. No additional issues. Found with dishwasher today. Dishwasher is filling with appropriate level of water. Only error code in history is F5E2 door open for too long after start button pressed.; ordrng 1 W11416362 (Sump assembly)
We serviced a
MAYTAG DRYER
Model MEDP575GW1
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 03/07/2024
Installed new timer and tested the dial is now matching up correctly. ; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 03/07/2024
Washer going off balance and not starting all the time. Found top of basket loose and button not responding correctly. Needs new control and basket. ; ordrng 1 W11513243 (Basket) and 1 W10902814 (Wash plate) and 1 W11627413 (Control)
We serviced a
WHIRLPOOL KITCHEN
Model JJW3830DP02
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 03/07/2024
Oven keeps giving stuck key error code. Found meat probes wearing and not making hood connection with the jack. Requesting autho. ; ordrng 2 WP9755542 (Meat probes)s and 1 W11232121 (Control panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Manchester, CT 06042
Jeremy B.
Job Details: 03/07/2024
Found defrost drain clogged. Large amount of ice build up in vents. Cleared away all ice made sure door closing. All checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model M1BXXGMYM00
Near South Windsor, CT 06074
Jeremy B.
Job Details: 03/07/2024
Installed new ice maker and it cycled and filled properly. Please allow 24hrs for ice production.
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Vernon, CT 06066
Jeremy B.
Job Details: 03/07/2024
Door swinging bars open causing noise. Was able to level refrigerator. Doors are warped took pictures needs new. ; ordrng 1 LW10856289 (Fresh food door) and 1 LW10856291 (Freezer door)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Griswold, CT 06351
Amanda R.
Job Details: 03/07/2024
Zip tie stuck in blower wheel removed tested sounds normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Norwich, CT 06360
Amanda R.
Job Details: 03/07/2024
"Complaint that the left upper adjuster wheel broke off replaced adjuster with kit ran automatic test heater is working recommenced filking rinse aid dispenser for better drying missing a stop for upper track and rack ; rqstng P&A on 1 WPW10508950 (Stop), used 1 W10712395 (ADJUSTER) from stock"
We serviced a
JENN-AIR OVEN
Model JJW3830DP02
Near Denver, NC 28037
Mitch H.
Job Details: 03/07/2024
"Turned off breaker, pulled oven partially from wall. Removed and replaced console, turned breaker back on. Programmed control for correct model, set time and date. Tested both ovens. Console and both ovens operating properly."
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Berlin, CT 06037
Ruben C.
Job Details: 03/07/2024
Checked unit ran spin cycle normal unit has normal vibration could not duplicate any issues with U.N. I no error codes in memory
We serviced a
MAYTAG DYER
Model MED5630HC2
Near Burlington, CT 06013
Ruben C.
Job Details: 03/07/2024
Checked unit found not heating completely shuts off and stays with no heat until you reset unit ordering control and sensor ; rqstng P&A on 1 WPW10298258 (Sensor) and 1 WP8577274 (Thermistor) and 1 W11512515 (Control)
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Millis, MA 02054
Aimee Z.
Job Details: 03/07/2024
"Found the settings for sensor not working Sensor is open; ordrng 1 WPW10298258 (Sensor), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 03/07/2024
Installed new bellows and tested complete
We serviced a
KITCHENAID M/W OTR
Model KMMF330PSS00
Near Litchfield, CT 06759
Ruben C.
Job Details: 03/07/2024
Replaced magnetron capacitor and interlock tested operation normal unit heating normally with a cup of water
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Litchfield, CT 06759
Ruben C.
Job Details: 03/07/2024
Checked unit found unit making scraping noise replaced slider tested operation normal; used 1 W10734521 (Slider) from stock
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Easthampton, MA 01027
Mike K.
Job Details: 03/07/2024
"Replaced console and tested in quick wash with cs, working properly, all buttons responsive. Per office old part not needed to return."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clover, SC 29710
Ryan S.
Job Details: 03/07/2024
"Checked unit upon arrival. Damper was open , thermistor was in correct position. Called tech line ran through several checks. Techline said to get customer,er to call customer care, no further advice to give. Sr#7738424141 gave customer sr# and informed to call customer care."
We serviced a
SAMSUNG WASHER
Model WA45T3200AW/A4
Near Mansfield, MA 02048
Aimee Z.
Job Details: 03/07/2024
Cust stated out of balance loads and continues and long wash cyclesFound needs new suspension rods Water is flow is good Found the drain pump running all the timeProblem with pressure switch; ordrng 1 DC97-16350T (Suspension rods) and 1 DC96-01703M (Pressure switch) and 1 DC97-19289F (Drain pump)
We serviced a
SAMSUNG DRYER
Model DV42H5200EF/A3
Near Springfield, MA 01109
Gary V.
Job Details: 03/07/2024
"Inspected and found motor worn out, quoted and he will call."
We serviced a
WHIRLPOOL WASHER.
Model WTW5540SQ0
Near Holyoke, MA 01040
Mike K.
Job Details: 03/07/2024
"Unit leaking whenever way in it, found l asking from drain hose inside cabinet. Quoted for drain hose/ labor. Leak is major and only ran for a couple seconds, but motor working, tub spinning.; ordrng 1 WPW10096921 (Drain hose)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Agawam, MA 01001
Mike K.
Job Details: 03/07/2024
"Unit is under 1yr wp warranty per receipt, took photo. Intermittent leaking some me residue and n water side of back plate. Ran heavy duty cycle with deep fill and no leak found with tipping unit back and taking off too did get some leaking from dispenser assy. And more water residue on upper frame. Ordering dispenser assy includes valve.; ordrng 1 W11614513 (Dispenser valve assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Andover, CT 06232
Jeremy B.
Job Details: 03/07/2024
Icemaker not sending signal to valve. Replaced and tested all checks ok. ; used 1 W11546935 (ICEMAKER) from stock
We serviced a
WHIRLPOOL COOKTOP
Model JGD3536BS00
Near Coventry, CT 06238
Amanda R.
Job Details: 03/07/2024
The front right burner wont light electrode sparking not making good contact screws corroded that need to be removed also the very far right burner electrode has visible very weak spark down draft unit ; rqstng P&A on 2 WP74009336 (Electrode)s and 10 WP90767 (Screw)s and 1 74007734 (Burner head) and 1 74007735 (Burner head) and 1 74007736 (Burner head) and 1 74009553 (Burner) and 1 WP7527P03160 (Burner)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Lincolnton, NC 28092
Mitch H.
Job Details: 03/07/2024
"Removed and replaced inlet assembly. Tested, dishwasher filling and operating properly. No leaks found. All components functioning correctly.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Cherryville, NC 28021
Mitch H.
Job Details: 03/07/2024
Checked and found timer very hard to turn and knob stem cracked. Per serial number dryer falls under Service pointer W11693378 and covered by S Code: S15110. Ordering timer and knob. Checked part availability and advised customer that office will call when parts arrive. Collected for service call on cc.; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Palmer, MA 01080
Gary V.
Job Details: 03/07/2024
"Inspected and found, wash plate and hub, broken and worn out quoted and they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Springfield, MA 01119
Gary V.
Job Details: 03/07/2024
"Inspected and found ice maker stuck mid cycle and broken, replaced and cycled. Unit also has water supply problems, supply valve under sink is broken and informed customer.; used 1 W11546935 (ICEMAKER) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Enfield, CT 06082
Gary V.
Job Details: 03/07/2024
"Inspected and found f1e1 fault for internal failure in control board, tried resetting and same problem, will order new control board and call for return date.; ordrng 1 W11620481 (Main acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS01
Near Enfield, CT 06082
Gary V.
Job Details: 03/07/2024
"Inspected and found upper left ff modules flickering and dim, and freezer module flickering and dim, attempted to reset lights and control but didnt work, unit needs modules and main acu to correct the problem, will submit estimate and call.; rqstng P&A on 3 W11683242 (Upper left module/freezer)s and 1 W11683244 (Upper right module) and 1 W11224256 (Main acu)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS9
Near Mooresville, NC 28117
Robert A.
Job Details: 03/07/2024
"Cx complaint that the units warmer drawer is crooked, having trouble opening and closing. I inspected the unit to confirm the complaint. I found the drawer track was misaligned. I corrected the drawer alignment and tested the unit for the cx. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Holyoke, MA 01040
Gary V.
Job Details: 03/07/2024
"Inspected and found pressure system fault and drain fault, control sending constant voltage to drain pump and wont do anything else, needs main control, will order and return.; ordrng 1 W11624938 (Main acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Chicopee, MA 01020
Gary V.
Job Details: 03/07/2024
"Installed freezer light and cycled, tested fine. Customer will get credited for other light. Sending light back for credit.; dspstn on spec-tagged invntry: 1 WPW10515057 LED LIGHT"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 03/07/2024
"Some point dishwasher has been leaking for the past three months . Have had advanced Appliance out here. Multiple times they have replaced the motor twice the computer once and still dishwasher continues to leak has caused significant damage to flooring as well as cabinetry have black spots showing up on the baseboards of cabinetry that were not there before going all the way to the middle end of Island counter. I found tub is warped around sump motor assembly, preventing seal from fitting properly allowing water to leak around seal I found inner door is warped, and I found hinges are bent also found inlet adapter, shows evidence of it, overflowing and leaking as well. Unit will need new tub, new inner door, panel and door hinges as well as inlet adapter to fix water. Leaking issues. Tub will be shipped directly to customer customer customer to inspect for damage plastics metal and call Office as soon as part comes in. Customer cannot use dishwasher or it will leak causing more damage. tech line file number 7738634468. ; ordrng 2 WP8268961 (Sleeve)s and 1 W11613572 (Hinge) and 1 W11613573 (Hinge) and 1 W11513977 (Tub) and 1 WP8531323 (Gasket) and 1 WPW10195536 (Adapter) and 1 WP8269259 (Gasket) and 1 W11513971 (Inner door) and 1 W11665769 (Sump assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 03/07/2024
Left hand support track came in broken plastics but holds clip. Looks like broken in shipping. Marking is installed ordering new. ; ordrng 1 W11579562 (Track)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Kershaw, SC 29067
Jonathan J.
Job Details: 03/07/2024
"I replaced all previously ordered parts. I tested operations no additional issues found with washing machine here today. I ran a quick wash cycle before departure as well. All operations are normal.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10752187 AGITATOR SCREW , 1 W10754448 CLUTCH , and 1 W11449841 GEARCASE"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Chaplin, CT 06235
Amanda R.
Job Details: 03/07/2024
The same day I replaced the console was cooking chicken in the upper oven for 30 minutes and at 27 minutes the oven shut off customer took video of moisture on console called tech support and there is a vent directly under console towards the left that will vent steam tech line said the only solution is to cover food when baking with a high moisture content Sr7738616029
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Vernon, CT 06066
Amanda R.
Job Details: 03/07/2024
Complaint that not spinning since purchased replaced actuator basket trys to spin but basket very had to spin by hand like gear case is seized would need second tech ; ordrng 1 W10882404 (Wash plate) and 1 W11178811 (Basket) and 1 W11665996 (Gear case) and 1 W11676809 (Belt) and 1 W11189163 (Motor) and 1 W10882138 (Pulley)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 03/07/2024
"Complaint dishwasher will not do anything will not drain. Will not do anything full of water inside dishwasher. I checked drain plug. No issues I checked drain pump. Drain pump will not come on at all. Found heating element is open. Had a thermal event on the backside, I found no voltage coming out of control board. When cancel button is pressed going to drain pump I found, even after moving float switch unit will not fill with water. No voltage going to fill valve. I found no voltage will go to wash motor and diagnostics diagnostics fails after 15 seconds of operation. I will need heating element thermostat control board wash motor assembly drain pump to fix no additional issues. Found with dishwasher at this time. Office will call customer when all parts come in several parts are on backorder. House is a new build I checked voltages voltages are proper and properly grounded as of right now 124.3 V AC black white black ground is same ; ordrng 1 WP661566 (Thermostat) and 1 W10518394 (Element) and 1 WPW10491331 (Spray arm) and 1 W10876537 (Drain pump) and 1 W11613570 (Sump assembly) and 1 W11683651 (Control)"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WML55011HS 3
Near Milford, MA 01757
Aimee Z.
Job Details: 03/07/2024
No beep with .Needs holder and light with Contrl ; ordrng 1 W10709921 (Halogen) and 1 W11181133 (Holder light) and 1 W11220414 (Cntrl left)
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS
Near West Hartford, CT 06107
Mike K.
Job Details: 03/07/2024
"Unit not heating, had seen a spark and then no heat, makes loud hum when trying to run. In my experience the sound it is making is the magnetron. Quoted for magnetron/labor. Denied. Collected for service call only"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Avon, CT 06001
Mike K.
Job Details: 03/07/2024
"Unit is under 1yr additional Costco warranty per service bench.Complaint of soap not delivered solved in bottom of unit at end of cycle.Ran normal cycle, went through fill and into wash, wash motor not running. Verified 120vac to motor, left disconnected. Installation looks to have room to slide out over tiles. 2x time return as unit will need to come out to replace sump assy. Office to contact to schedule return.; ordrng 1 W11416363 (Sump assy) and 1 2xtime (2x time)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Westfield, MA 01085
Mike K.
Job Details: 03/06/2024
"Unit is under 1yr wp warranty per service bench.Unit will not turn on, sometimes lights come on faintly, then go off. Replicated in testing. 120vac coming to control and green light blinking. Same after cycling power. Ordering control and u/I.; ordrng 1 W11626074 (Control) and 1 W11675701 (U/i)"
We serviced a
WHIRLPOOL DRYER
Model WED8500DW4
Near Charlotte, NC 28262
Jeff L.
Job Details: 03/06/2024
Found heater burnt into so I replaced it unit ran and checked okCall complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28226
Jonathan J.
Job Details: 03/06/2024
Customer canceled at door has a warranty with Lowes
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Huntersville, NC 28078
Robert A.
Job Details: 03/06/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 661570V BELT
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Huntersville, NC 28078
Robert A.
Job Details: 03/06/2024
"Cx complaint that the unit is not starting leaving water in the unit. I inspected the unit to confirm the complaint. I found an error code: f9e1. The drain pump,ohms were good 20.8 ohms. I found the blue wire of the drain pump harness has no continuity from the control to the connector. There was a break in the wire. I repaired the wire and tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC."
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW1
Near Huntersville, NC 28078
Robert A.
Job Details: 03/06/2024
Cx complaint that the unit does not turn on at all. I inspected the unit to confirm the complaint. I found the wall outlet has good polarity. I removed the top panel and found the connector at the EMI filter was loose. I secured the connector and tested the unit for the cx. The unit is working