We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Windsor, CT 06095
Gary V.
Job Details:
06/23/2023
"Techline reference #Sr#7736706405. Whirlpool advised of problems. Arrived and found multiple problems, still no ice production, ran thru diagnostics again and still only fault is e5 for failed ice maker, found moisture built up on top of freezer door, freezer door isnt properly insulated causing condensation. Unit missing kick plate. Ff compartment shelfs are all bent along with ladder which I installed today. Spoke with techline and they advised replacing parts listed on the order. Will order parts and customer will call when door arrives in 4-6 weeks. Advised customer to try to keep moisture dry on freezer door in mean time.; ordrng 1 W11224256 (Main acu) and 1 W10846539 (Ice box fan) and 1 W11579559 (Ui board) and 1 WPW10637671 (Kick plate) and 3 WPW10709163 (Shelf)s and 1 WPW10709175 (Shelf) and 1 W11658802 (Ice maker) and 1 W11637688 (Vent panel) and 1 W10898445 (Receiver optics) and 1 W10870822 (Emitter) and 1 W11579561 (Valve) and 1 W11436967 (Freezer door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Huntersville, NC 28078
Vincent O.
Job Details:
06/23/2023
"Unable to verify complaint at this time. Customer states that the cooling off light randomly comes on. Requires hard reset to get rid of light. Hard reset will resolve issue for weeks at a time. Order and replace UI. ; ordrng 1 W11330971 (Ui), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS01
Near Clover, SC 29710
Mitch H.
Job Details:
06/23/2023
"Removed old compressor and related parts. Installed new compressor kit. Charged with nitrogen, tested for leaks. Let stand for 15 minutes, no loss of pressure. Removed nitrogen, pulled vacuum. Let stand for another 15 minutes. No loss of vacuum. Weighed in correct charge of refrigerant. Tested, compressor operating and cooling properly.; used 1 W11506635 (Process tube) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Tega Cay, SC 29708
Mitch H.
Job Details:
06/23/2023
"Found refrigerator still on its wheels. Adjusted feet and leveled refrigerator. Adjusted doors, now aligned properly. Calibrated measured fill n dispenser. Operating properly."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL4
Near South Windsor, CT 06074
Gary V.
Job Details:
06/23/2023
"Inspected and found left upper rack track broken, replaced and tested fine.; used 1 W11259785 (TRACK) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS
Near East Hartford, CT 06118
Jeremy B.
Job Details:
06/23/2023
Installed new control and temp sensor. Preheated to 350all checks ok.
We serviced a
WHIRLPOOL DRYER
Model GEW9868KQ2
Near West Springfield, MA 01089
Mike K.
Job Details:
06/23/2023
"Unit has been operating intermittently, now will not come on at all. Verified 240vac at terminal, no response at u/I, both u/i and control nla. Verified 120vac coming to control. Unrepairable. Collected service call"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Mooresville, NC 28117
Vincent O.
Job Details:
06/23/2023
Found unit stuck in drain and relay clicking on control. Found f1e2 and f9e1 errors. Checked and verified pressure tube clear. Order and replace control. ; ordrng 1 W11614514 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, MA 01119
Roger R.
Job Details:
06/23/2023
While installing new harness for defrost circuit the freezer door switch was broken when a frozen package being pulled from the freezer caught the tab and it fractured. Installed new door switch and harness. ; used 1 W11396033 (LIGHT SWITCH) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Mooresville, NC 28117
Vincent O.
Job Details:
06/23/2023
Found control board doa. No power. Replaced control. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC
We serviced a
WHIRLPOOL DRYER
Model MGDB855DC4
Near Springfield, MA 01118
Roger R.
Job Details:
06/23/2023
Found unit had a worn and noisy idler pulley. Quoted 35.99 plus tax for part and $199 labor. Replaced and de-linted inside dryer. ; used 1 279640 (IDLER PULLEY) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Lexington, NC 27292
Jenn F.
Job Details:
06/23/2023
Observed the freezer door gasket detached from door. Reinstalled and adjusted gasket and made sure it was a complete seal when closed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Lexington, NC 27292
Jenn F.
Job Details:
06/23/2023
Installed new compressor.
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near East Longmeadow, MA 01028
Roger R.
Job Details:
06/23/2023
"Installed new gearcase and related parts due to leaking and noisy spin cycle. Ran calibration upon completion of repairs ; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10721967 CAM KIT , 1 W11454372 GEARCASE , and 1 WPW10006355 ACTUATOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEE00
Near Longmeadow, MA 01106
Roger R.
Job Details:
06/23/2023
"Unit has door alarm not corresponding to door switches. Called tech support was told it was a computer problem need new ui panel. Will order and return. Sr7736699700 ; ordrng 1 WPW10744623 (Control, UI)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Troutman, NC 28166
Vincent O.
Job Details:
06/23/2023
Found disposal knockout still in place causing unit to not drain. Removed knockout. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Worcester, MA 01604
Angel R.
Job Details:
06/23/2023
"Installed actuator, tested ok."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lexington, NC 27295
Jenn F.
Job Details:
06/23/2023
Upon arrival water valves were turned off. When water was turned on water instantly started pouring into the machine while the machine was powered off. Installed new water valve. Unit functions as it should now.; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Holyoke, MA 01040
Mike K.
Job Details:
06/23/2023
"Per office putting cancelation request in notes. Had called enroute and left message, customer returned call while still enroute, said they wanted to cancel as unit had been working fine since called, had forgotten to call office this morning, fell asleep.Home never visited, service request cancelled"
We serviced a
SAMSUNG COOKTOP
Model NE63T8111SS/AA
Near Amherst, MA 01002
Mike K.
Job Details:
06/23/2023
"Neither front burner working properly, rear burners work fine. Rf only the outer ring is working, left nothing.Removed front panel screws, but would not come off. Verified with Randy that after the 5s crews, front panel should left off, exerted a lot of force and not budging, attempted to clear grease build up around gasket with knife, still didnt budge and the gasket is nla.Quoted likely repair of the two burners, explaining gasket may be damaged and unrepairable. Denied repair. Collected for service call onlyAll was explained to some as fathers English not great, son is also who paid service call"
We serviced a
SAMSUNG REFRIGERATOR
Model RF22R7551SR/AA
Near Amherst, MA 01002
Mike K.
Job Details:
06/23/2023
"Owen Ed the hous for a bit, just moved in yesterday. Say the mid level drawer was full of water, they had cleared and turned off water and have had no issue since. Took out and reseated water filter, reattached waterline and turned on, filled several glasses of water with no issue.Ce bin had a few cubes in it that looked to have evaporated/melted a bit, but are solid now. At this time source cannot be found. No leaking found in lower rf or drawer."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Pineville, NC 28134
Ryan S.
Job Details:
06/23/2023
"Customer complained unit wont heat, wont turn on. Found multiple f6e4 errors. No loose harnesses. Ordering UI panel and both control boards. Informed customer office will call when parts come in, part is out of stock and office will call when part is to be delivered to schedule return call. ; ordrng 1 W11600355 (Ui panel) and 1 W11261167 (Control w power) and 1 W11261169 (Control w/o power)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB1
Near Amherst, MA 01002
Mike K.
Job Details:
06/23/2023
"Unit new, covered under wp warranty per service bench.Unit not installed, found tub to be dented preventing full door closure, requires new tub.Cs will see if Home Depot will replace, but in mean time put in order for tub, 2x time and shipping.Explained to customer that tub would be directly shipped to him, he would then check it and give us a call To schedule return.; ordrng 1 W11409866 (Tub assy) and 1 Xlargeshipping (X Latrobe shipping) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Amherst, MA 01002
Mike K.
Job Details:
06/23/2023
"Replaced gear case assy, cam, washplate, belt agitator screw. Also had to replace hub ( wash plate would not come out, had to be broken out and center of washplate would not come off, had to break out hub to fully remove gear case)Recalibrated unit and ran self diagnostic test fine; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , 1 W11239857 BELT , and 1 W11454734 GEARCASE , used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Hartford, CT 06114
Chuck M.
Job Details:
06/23/2023
"Customer complaint is that washer was making a squeaking noise. Ran manual test cycle and found belt is loose and making squeaking noise. Cam is also loose. Reply cam and belt. Tested and no noise found. Washer lid pops up due to hinges. Ordered hinges. ; ordrng 1 W11551369 (Hinge Left) and 1 W11551376 (Hinge Right), used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW1
Near Hartford, CT 06114
Chuck M.
Job Details:
06/23/2023
Installed control and tested oven. Oven is working properly. Front right burner is not working and Surface Hot LED stays on. Ordered infinite switch P&A. ; rqstng P&A on 1 WP3149400 (switch-inf)
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model MVW7232HW1
Near Ellington, CT 06029
Gary V.
Job Details:
06/23/2023
"Installed new bezel and cycled, tested fine."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Manchester, CT 06040
Chuck M.
Job Details:
06/23/2023
Customer complaint is that ice maker is not making ice fast enough. Inspected and found filter needs to be replaced. Ice maker is cycling and filling properly. Reset ice maker and advised customer to replace filter. Customer says he purchased an ice maker shut off arm. Informed customer that shut off arm is part of ice maker and whaat he purchased is not for his ice maker.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Mansfield, CT 06250
Chuck M.
Job Details:
06/23/2023
Installed control and tested. Now wash motor is clicking but not washing. Replaced wash motor and tested. Dishwasher checked ok. ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
06/23/2023
"Checked over unit and found machine cooling but not freezing items freezer temp at 11 degrees,removed evap cover and found half frost pattern. Could hear Freon moving super slow in evap, Emptied r600 and pumped unit down into a vacuum watched and gauge held vacuum for over 20 min. Refilled and watched for frost pattern, unit is now frosting all the way to bottom and cooling properly advised customer give 24 hrs to make sure temps are ok"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Southington, CT 06479
Jimmy R.
Job Details:
06/23/2023
"Checked over machine and found unit would power up start the complete a cycle but never filled or washed, checked slider and found oil and water all over rotor and clutch, removed stator and found slider broken clutch shorted from water and oil Gearcase shaft had dropped causing unit to not spin tub. Quoted customer for all parts and labor they will just buy a new machine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Matthews, NC 28105
Jeff L.
Job Details:
06/23/2023
Found icemaker full of frozen water but the unit had not cycled to dump ice. The motor on icemaker is locked up and it needs to be replaced. Replaced icemaker unit cycled ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Meriden, CT 06451
Jimmy R.
Job Details:
06/23/2023
"Tested water dispenser and found water coming out super slow and stopping to a dribble, removed filter and same issue water slowly dispensing. Checked water inlet line and found good no kinks checked water hook up and found piercing valve, checked and valve is going bad clogging water line hole so no water can get by, retapped valve for now and advised customer on putting a normal ball valve to ensure proper water flow. Ran water and water is now flowing and operating to proper manufacture specs"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Meriden, CT 06450
Jimmy R.
Job Details:
06/23/2023
"Tested dryer and found unit was errored out f2e2 internal fault checked cntrl and found power being supplied and green leds on checked all connections and they are all tight, removed console and found solider joints corroded and burnt cntrl failed causing issue. Will order new console and new cntrl ; ordrng 1 W11413566 (Console) and 1 W11525996 (Cntrl)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near East Hartford, CT 06118
Jeremy B.
Job Details:
06/23/2023
Door not closing. Found screws on side not secure and restricting door. Needs mounting bracket kit.; ordrng 1 W11502191 (Mounting bracket)
We serviced a
ADMIRAL REFRIGERATOR
Model WRS321SDHW08
Near Monroe, NC 28112
Jeff L.
Job Details:
06/23/2023
"Found fridge operating normally, no signs of defrost problem, the damper was working correctly had cold air flow over to fresh food compartment. The return was open with no restrictions, checked compressor and condenser fan motor all was normal operation. Removed some build up off condenser coil. Fridge was holding at 38 degrees and freezer was holding at 0 degrees. Both door gaskets are in good shape sealing to frame and no tears or rips. Customer said there were no problems with refrigerator they just wanted it checked before it was paid off. At the time of this visit the refrigerator is running and checked ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Charlotte, NC 28277
Ryan S.
Job Details:
06/23/2023
"Customer complained ice maker not working. And temp fluctuations. Found freeze and ref were at set temps 37 and 0. Ran service mode for ice maker and ice maker passed test, tried to run valve on door ice maker and door Ui was only working half the time, when tried to run valve valve should open for 7 seconds but energized and quits as soon as it opens. customer said that the door changes for Fahrenheit to Celsius by itself. Ordering sparse Ui and control board and valve. Scheduled return call for 6-30-23 am. ; ordrng 1 W11574767 (Ui sparse interface) and 1 W11664342 (Control) and 1 W11567335 (Valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Charlotte, NC 28277
Ryan S.
Job Details:
06/23/2023
"Customer said unit cut off and wouldnt run, had f8e4 error. Customer said ther was a lot of foam or suds. When it leaked and cut off. Informed customer f8e4 is cod for leaking into overfill. Informed customer to to use too much dish detergent or to run a clean cycle with afresh dishwasher cleaner to prevent Suds, unit running properly now and overfill had evaporated. Verified proper operation."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Charlotte, NC 28277
Ryan S.
Job Details:
06/23/2023
"Customer complained of condensation on freezer door. Found gaskets good. Found slight gap in frame put food grade sealant in gaps. Let set, Informed customer not to open doors for a few hours. Verified seal and proper operation. ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB00
Near Charlotte, NC 28226
Ryan S.
Job Details:
06/23/2023
"Return to install door, installed door and ran service mode 44 and 45, unit harvest and filled with water. Icemaker now working properly."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Charlotte, NC 28226
Ryan S.
Job Details:
06/23/2023
"Came to install parts ordered by previous tech, installed all parts and reassembled unit, ran unit and received error code again. Inspected parts and found control board had a part that was broken and barely attached, feel off when touching it. Needs new inverter board part faulty. Tried installing old inverter and unit still not working. Ordering new control. Customer said he is going to be out of town when trying to schedule for later this week. Said he will call office after talking to wife to schedule return call. Would be available Thursday or Friday of next week. ; O-emld tckt"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Charlotte, NC 28278
Mitch H.
Job Details:
06/23/2023
Confirmed closing and took picture of document. Customer is concerned about discoloration of left side front and rear burners. Ordering burner heads.; ordrng 2 WP8286814 (Burner head)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
06/23/2023
Installed new filter drier and compressor. Pulled vacuum then recharged. Please allow 24 hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS1
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
06/23/2023
Installed new gasket and insulation. Ran self test all checks ok.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Middletown, CT 06457
Jeremy B.
Job Details:
06/23/2023
Dryer taking long time to dry. Found vent extremely clogged. Must clean vent. ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
06/23/2023
"F6e1 loss of communication between main control and motor control f9e1 flood error system has detected a flood condition f3e1 pressure switch water level sensor failure f5e2 door not closed within 20 seconds of pressing start button error unit is pouring water from door gasket on the floor unit has a water inlet valve is also leaking flooding corrosion on motor control wiring harnesses error code for pressure switch unit will need a minimum of three parts to fix. Is looking at a motor control futuristically. Motor control is displaying F6 error code, sir door gasket, water valve, assembly, and pressure switch are the three main parts. Customer will need to fix temporarily so that she can use it without it. Flooding her house. Customer declined repair today."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
06/23/2023
"Complaint leaking out of vent on door have had vent replaced and additional parts replaced by two other companies. Unit only leaking from the door vent area. Nowhere else only one customer opens the door. Customer is using rinse agent as well. Customer is weeding and overnight until the dishwasher has completely cool down before they open the door as the previous company instructed does not matter as soon as I open the door dishwasher starts leaking. I found vent on inner door. Metal is cut out of round, causing water pool and vent. Unit will need an inner door and associated parts to finish fixing. No additional leaks reported by the customer at this time. No additional issues reported by the customer at this time, no washability issues, and unit is not leaking in the middle of a cycle only leaks whenever they open the door from the vent. office to call customer when parts come in. ; ordrng 1 W11664713 (Seal) and 1 W11649995 (Vent) and 1 W11412300 (Dispenser) and 1 W11559689 (Inner door panel) and 1 W11545290 (Deflector), used 1 W11483553 (GASKET) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near East Windsor, CT 06088
Gary V.
Job Details:
06/23/2023
"Inspected and found pressure system fault, and unit not filling up with enough water, unit needs main acu replaced, will submit estimate and call for return date.; ordrng 1 W11116592 (Main acu)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Enfield, CT 06082
Gary V.
Job Details:
06/23/2023
"Installed new acu and harness and ui panel, ran calibration and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC"
We serviced a
KENMORE REFRIGERATOR
Model 795.777197
Near Suffield, CT 06078
Gary V.
Job Details:
06/23/2023
"Inspected and found left side freezer door hitting cabinet trim, and informed customer, hes going to adjust cabinet trim. All other functions test fine."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Enfield, CT 06082
Gary V.
Job Details:
06/23/2023
"Sr#7736699725. Inspected and found lid not staying up, spoke with techline and they advised replacing lid, will order and call when part becomes available.; ordrng 1 W11189136 (Lid assy)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Bloomfield, CT 06002
Ruben C.
Job Details:
06/23/2023
Replaced bottom door found freezer door gasket is also keeps coming off ordering freezer door; ordrng 1 W1068072 (Door freezer white)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBBL00
Near Worcester, MA 01602
Angel R.
Job Details:
06/23/2023
Found cracked smart valve due to the freezing weather this past winter. Will order new one.; ordrng 1 WPW10455331 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
06/23/2023
I replaced compressor. I tested operation I found leak in condenser coil. Lockring Fitting to inner coil between door. I repaired leak replaced filter drier as well no additional issues or leaks found evaporator has a full frost pattern now. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlotte, NC 28214
Mark C.
Job Details:
06/23/2023
Units spray arm has come detached and has melted to the heater. Inspected coupler to find no real damage. Unit has discoloration on the heating element from where the spray arm had melted to it. Ran cycle without the spray arm unit is operational but has a smell of burnt plastic.; ordrng 1 WPW10455271 (Coupler) and 1 WPW10491331 (Spray arm) and 1 W10518394 (Heater)
We serviced a
MAYTAG RANGE
Model MGS8800FZ1
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
06/23/2023
Complaint had a power surge and after that unit would no longer heat in oven. I found resistor on spark module is blackened. Unit will need control and bake spark modules to fix. Customer declined repair is going to contact power company as they have a surge protector
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Meriden, CT 06450
Jimmy R.
Job Details:
06/23/2023
"Ran washer due to leaking and making noise found wile starting a cycle unit would just sit and never sense or move tub, checked stator and rotor and found unit leaking oil and water spun tub by hand and Gearcase is grinding and stuck causing tub to not move bearings are metal on metal. Move tub to free up and checked for other issue, unit will need new Gearcase,stator,rotor,clutch,agitator, extra labor/time and other clutch.. parts tentative p/a ; ordrng 1 W11393684 (Gearcase) and 1 W10754158 (Stator) and 1 W10734521 (Clutch) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor) and 1 W11550891 (Agitator)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Charlotte, NC 28210
Jeff L.
Job Details:
06/23/2023
"Found terminal block and cord burnt up do to loose wire from machine going to block causing heat build up and burning the block and cord beyond repair. I replaced terminal block part# 279320 and 3 prong dryer cord part # PT500L. All other components of unit are fine. Ran unit thru test mode it ran and checked ok(Call complete); used 1 279320 (Terminal block), and 1 PT500L (3 prong dryer cord) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Charlotte, NC 28277
Jeff L.
Job Details:
06/23/2023
Found dishwasher improperly installed with long screws and washers instead of using proper size screws so that the plastic cap could snap back on. The plastic caps for either side were not present when I was here. The unit had just been installed I Advised customer to reach out to installer and have them come back and properly fasten dishwasher to side of cabinets. I advised the customer this is there (1 instruct and install). Advised customer this improper install if not corrected will void manufacturers warranty and cause water damage. Customer said they were reaching out to installer immediately and they would reach out to whirlpool for 2 more plastic caps to cover mounting screw brackets
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
06/23/2023
"Complaint refrigerator section is not cooling properly. Freezer zone is cooling just fine. I found evaporator fan motor is not functioning properly causing unit to not defrost properly. I am ordering defrost sensor and evaporator cover. No issues found with compressor or sealed system or door or icemaker. Everything is working properly as of right now except for fresh food evaporator is frozen over. Office to call customer when part comes in. Parts are on back order. ; ordrng 1 W11098695 (Evap cover), used 1 W10316760 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Marshville, NC 28103
Jonathan J.
Job Details:
06/23/2023
"Complaint, dryer is not getting hot. Everything else works fine. I found heating element is open. I replaced heating element. Cheshire operations heater is now working just fine with no further issues. Dryer is also working. No abnormal noise is being heard at this time.; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Marshville, NC 28103
Jonathan J.
Job Details:
06/23/2023
"Complaint wash machine making abnormal know its not spilling out laundry. I found your case leaking oil all over drive belt, and actuator, lower end unit will need your case washplate hub, actuator and cam assembly. As well as drive belt. Washer is nonoperable due to hub being severely damaged. Any laundry that goes in it is definitely not getting clean. Customer declined repair today. Its going to buy a new washer."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Simsbury, CT 06070
Ruben C.
Job Details:
06/23/2023
"Checked unit found air is getting thru door chute cuasing ice build tray looks twisted replacing ice maker ; ordrng 1 W11130210 (Door chute), used 1 W10873791 (Ice maker) from stock"
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near New Hartford, CT 06057
Ruben C.
Job Details:
06/23/2023
Replaced bellows and shocks tested operation normal ran spin normal ran diagnostics normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Torrington, CT 06790
Ruben C.
Job Details:
06/23/2023
Checked unit found ice maker not harvesting with test button ordering ice maker ; ordrng 1 W11546935 (Ice maker)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28216
Mark C.
Job Details:
06/22/2023
Unit is not heating due to a tripped thermal fuse. Instructed customer that a vent cleaning would help prevent this from occurring. Replaced fuse unit is fully operational.; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Gastonia, NC 28052
Ryan S.
Job Details:
06/22/2023
Customer complained unit leaking. Ran unit and after running unit for a long time found leak coming from door area. Took door apart and found leak coming from vent. Found vent assembly is faulty ordering vent and gasket. Scheduled return call for 6-28-23 am. ; ordrng 1 W11545539 (Gasket) and 1 W11649995 (Vent)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Northbridge, MA 01534
Gary V.
Job Details:
06/22/2023
"Inspected and found weak frost pattern, half coils frosted over, inspected further and found leak in process valve stem, replaced and ran vacuum , (didnt detect any other leaks at this time) and recharged unit with 68g r600, cycled back on and started cooling, please allow 24 -48 hours for temps to stabilize. Customer knows to monitor unit.; used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Westfield, MA 01085
Mike K.
Job Details:
06/22/2023
"Unit not cooling, compressor running, fan is not, verified 120vac coming to fan.Quoted for Evap fan/labor, accepted.Replaced fan and verified operation.; used 1 WP2315539 (EVAP MOTOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Webster, MA 01570
Angel R.
Job Details:
06/22/2023
Found unit a bit off balance due to unleveled floors. Adjusted legs and ran calibration as well as diagnostics cycle. Unit tested ok. Customer is moving soon so advised him to perform adjustments as he sees fit on the legs at the new place.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Worcester, MA 01606
Angel R.
Job Details:
06/22/2023
Knockout was still in their new garbage disposal. Removed it and unit tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Davidson, NC 28036
Vincent O.
Job Details:
06/22/2023
Unable to duplicate complaint at this time. Customer provided video evidence of sound. Sounds like motor whining. Tested all fans and compressor. No noise at this time. No cooling issues present. Documented with tech line. Sr#7736697290
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Charlotte, NC 28208
Robert A.
Job Details:
06/22/2023
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the wall outlet only has 121v across L1 & L2. The wall outlet needs the correct voltage. The unit need 240v to heat.; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Charlotte, NC 28216
Mark C.
Job Details:
06/22/2023
"Unable to recreate issue however there is signs of arch damage to the rack supports and the cooking rack. As listed on page 4 of the use and care manual under the cooking rack section, the rack should only be used for 2 tier cooking and should not be stored in the microwave to prevent damage to the inside of the unit. It also states that the rack and supports should be cleaned regularly to prevent buildup that can cause damage to the microwave. Removal of any carbon deposits and debris from the damaged areas touching up the interior areas that have been damaged as well as replacing the rack and supports should resolve the issue. spoke with Robert via tech line to get the parts information for the touch up paint, as well as report my findings. sr#7736695401; ordrng 1 W10803366 (Rack) and 2 W10840759 (Front supports)s and 1 W10840794 (Support LR) and 1 W10840795 (Support RR) and 1 8204955 (Paint)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charlotte, NC 28269
Mark C.
Job Details:
06/22/2023
"Unit will not start a cycle due to the lid latch hitting the striker, if held in the right position the door will latch and the selected cycle will start. Adjusted latch unit is fully operational."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
06/22/2023
"Complaint dryer will not turn on will not start. Will not do anything. Was turning knob to select dry temp cycle time dryer, automatic, dry, and dry cycle knob will not move. Knob free spins. I found open thermal fuse on the back of the dryer. I also found timer is defective locked up will not spin. Also found knob plastics are broken from attempting to spin knob. part is on back order office to call customer when part comes in. ; ordrng 1 W11675852 (Knob) and 1 W11566735 (Timer), used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Fort Mill, SC 29707
Mitch H.
Job Details:
06/22/2023
"Checked and found items in RC section frozen. Checked temperature settings, all set correctly. Ran diagnostics and tested thermistors, all passed. Found LED in RC dim and one out. Requesting P&A for control and module.; rqstng P&A on 1 W11527432 (LED module) and 1 W11043763 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Mooresville, NC 28115
Vincent O.
Job Details:
06/22/2023
Installed new harness. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Newington, CT 06111
Chuck M.
Job Details:
06/22/2023
Customer complaint is that Fresh Food section is not cooling properly. Inspected and found ice buildup on evaporator. Evaporator fan is not working and thermistor on evaporator has corrosion. Ordered fan scroll and thermistor. ; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)
We serviced a
SAMSUNG REFRIGERATOR
Model RS25J500DSG
Near Northampton, MA 01062
Mike K.
Job Details:
06/22/2023
"Unit not cooling, some frost on rear Evap cover.Steamed clear and got lower cover off, full frost pattern but not overly heavy, looks to have been defrosting properly. Removed upper cover assy, removing icemaker and dispenser motor assy, upper section clogged, but fan is clear and verified functioning. Steamed clear build up and measured both sensors, both coming in at a little over 5k. Reassembled and explained to customer leaving door open May have caused issue, but could be combination of fan motor, sensors, heater or control just not defrosting long enough to clear.Cs to monitor"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Bristol, CT 06010
Ruben C.
Job Details:
06/22/2023
"Checked unit found rollers worn down damaged drum replaced roller kit ordering drum ; rqstng P&A on 1 W10757750 (Drum), used 1 4392065 (Idler) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Brimfield, MA 01010
Gary V.
Job Details:
06/22/2023
"Inspected and found evap packed with frost, ohmed heater and was open, thawed unit temporarily, will submit estimate and call. Ordering main acu for back up.; rqstng P&A on 1 W11650660 (Heater w/harness) and 1 W11566851 (Main acu)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Lexington, NC 27292
Jenn F.
Job Details:
06/22/2023
New construction home. Door catch is broken on the door. Catch is stuck in the latch. Needs new door; ordrng 1 W11173813 (Door) and 1 W11252187 (Switch lower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Wales, MA 01081
Gary V.
Job Details:
06/22/2023
"Installed both thermistors, ff and freezer compartments, unit was showing full frost pattern, but short cycling off for too long, causing poor cooling. Thermistor replacements should resolve issue, customer going to monitor unit. Warranty expires in a few days from now.; dspstn on spec-tagged invntry: 1 W11438736 THERMISTOR"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Gastonia, NC 28054
Ryan S.
Job Details:
06/22/2023
"Came to install parts ordered by previous tech, installed control board , harness and temp sensor. After installing parts ran unit in bake 350° and temp was avg 345. Informed customer unit is working as designed now. ; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near Charlotte, NC 28227
Jeff L.
Job Details:
06/22/2023
Found dishwasher fillied with water then never started washing had 120v to wash motor. Found wash motor inoperable needs to be replaced ordered sump assembly part #W11124384. Rescheduled customer for Wednesday the 28th in the am.(Return call); ordrng 1 W11124384 (Sump assembly)
We serviced a
AMANA RANGE
Model ACR4303MMS0FOUND
Near Charlotte, NC 28227
Jeff L.
Job Details:
06/22/2023
"Found 8 burner not heating, performed a ohms test on it and tested bad. Put the other big burner in same receptacle and it heated normally. Need to replace 8 coil burner part #W11396792. Will schedule for return to finish repair.; ordrng 1 W11396792 (8 coil burner)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Worcester, MA 01609
Chris B.
Job Details:
06/22/2023
Replaced control board and ran two diagnostic cycles and unit working normal.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Millbury, MA 01527
Chris B.
Job Details:
06/22/2023
Complaint that the unit has an error code F2E1 present. Verified all connections and ran diagnostic cycle. Great heat and no more error codes present. Unit running normal.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near East Longmeadow, MA 01028
Roger R.
Job Details:
06/22/2023
Found unit had shut down and stopped cooling. ; ordrng 1 W11446726 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Lexington, NC 27292
Jenn F.
Job Details:
06/22/2023
Ice will only dispense crushed. Solenoid not switching for cubed. Order new solenoid. ; ordrng 1 WPW10309866 (Solenoid)
We serviced a
JENN-AIR RANGE
Model S125
Near Charlotte, NC 28269
Jenn F.
Job Details:
06/22/2023
The clock is not working the front right burner is open. 712024 control clock no longer available.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Iron Station, NC 28080
Mark C.
Job Details:
06/22/2023
Installed new panel unit is fully operational.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Denver, NC 28037
Mark C.
Job Details:
06/22/2023
Unit is grinding due to the rotor hitting the stator. Bolt it torqued to spec. Indicating a clutch malfunction.; rqstng P&A on 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W10734521 (Slider)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Worcester, MA 01610
Angel R.
Job Details:
06/22/2023
"Found cat toys bound up on between pulley and shield. Removed items and inspected pulley, belt and motor. Everything tested ok."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Worcester, MA 01609
Angel R.
Job Details:
06/22/2023
"Ran diagnostics, found no error codes. Customer had cleaning company clean out the unit. Seems the unplugged a terminal from bake element. Re-connected, tested ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Mooresville, NC 28115
Vincent O.
Job Details:
06/22/2023
Installed new sump/motor assembly. Tested and verified proper operation. All functions check ok.
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Mooresville, NC 28117
Vincent O.
Job Details:
06/22/2023
Found burner cap not fitted properly causing burner to not ignite. Installed cap properly and tested. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Mooresville, NC 28117
Vincent O.
Job Details:
06/22/2023
Installed new compressor and control. Pulled vacuum and checked for leaks. Recharged with r600. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ
We serviced a
FRIGIDAIRE DISHWASHER
Model FGCD2444SA2A
Near Mooresville, NC 28117
Vincent O.
Job Details:
06/22/2023
Installed new latch. Verified proper door operation. Tested and verified proper operation of unit. All functions check ok.