Service History 569

We serviced a

LG DRYER

Model DLGX3701V

Near Franklin, Massachusetts 02038

Angel R.

Job Details: 07/18/2023

"Inspected wiring and UI, machine lit up and ran ok. Problem seems to happen erratically According to customer. Tested it multiple times, tested ok."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 07/18/2023

"Retuned to install sump ordered by previous tech. Installed sump assembly. Ran quick service mode to test function, and no leaks detected. Verified proper operation."

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 07/18/2023

"Cs complaint of not starting, on arrival had her try to start cycle and failing on her, then I tried and started fine, started 15+ times without issue, had her try again and failed. Had her press more firmly and she was able to start multiple cycle in a row with no issue.Unit is working, she just needed to press more firmly, matching washer doesnt require her to push harder, so she thought it was failing."

We serviced a

MAYTAG MICROWAVE

Model MMV6190FZ04

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 07/18/2023

"Replaced control, customer said one of the main ways she knew failure was that she would put a bag of kernels in paper bag, set for 3 minutes, which it failed, she set for another 3 minutes. Only had several kernels popping .She also said defrosting meat the outside was starting to cook while inside was still frozen.Average:1 cup 2 minutes to boil 1000 watts 1st attempt.. 2 min 10 seconds. Second right at 2 minutes.Output verified at 1000 watts.Customer believes unit not working properly. called techline to document.Middle of call was disconnected, called againHad me put in 2 cups of water at 70 degrees, cook on high for 1 minute. Our starting temp officially was 73 and ended at 106, techline put operation at ~975 watts and would be normal for unit.File # Sr#7736885847"

We serviced a

WHIRLPOOL WASHER

Model MTW5807TQ0

Near Wilbraham, Massachusetts 01095

Roger R.

Job Details: 07/18/2023

"Installed new lid safety switch and checked screens on fill valve, all ok ; dspstn on spec-tagged invntry: 1 WP8318084 DOOR/LID SWITCH"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 07/18/2023

Installed new control again. Put into defrost and melted any residual frost.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Springfield, Massachusetts 01119

Roger R.

Job Details: 07/18/2023

Found freezer working okay and no excess frost. Fans okay. Unit will need a new damper control for refrigerator. Will order and return to install ; ordrng 1 W11645127 (DAMPER CNTRL)

We serviced a

LG WASHER

Model WM3270CW

Near Springfield, Massachusetts 01119

Roger R.

Job Details: 07/18/2023

Found unit has a bad drain pump. Quoted $69.99 for pump and $239 labor charge. ; ordrng 1 4681EA2001T (DRAIN PUMP)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 07/18/2023

Installed new defrost heater due to bad connection in the heater circuit at the brown wire.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Springfield, Massachusetts 01104

Roger R.

Job Details: 07/18/2023

Installed new control for refrigerator. Checked coils and all checks okay b

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 07/18/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 07/18/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 07/18/2023

"Cx complaint that the unit is making noise while running and not drying clothes. I inspected the unit to confirm the complaint. I found the belt was torn. The unit has heat, it tumbles and has good airflow. I suggested using smaller load sizes for better drying performance. The unit is working as designed.; used 1 341241 (Belt) from stock"

We serviced a

LG WASHER

Model WM3488HW

Near Belchertown, Massachusetts 01007

Mike K.

Job Details: 07/18/2023

Replaced drain pump and tests fine. Tested in drain and spin cycle after filling in normal cycle.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Charlotte, North Carolina 28213

Robert A.

Job Details: 07/18/2023

"Cx complaint that the unit is not dispensing water and ice and the noise is still present. I inspected the unit to confirm the complaint. I found the door switch not being pushed in far enough to activate water and ice. I held the switch down fully by hand both water and ice worked fine. The unit needs a new left RC door to resolve the issue. Regarding the rattling noise I ran tests 3 & 4 separately for about 10 minutes and did not hear the noise. He has a video and it sounds like the SS tubing rattling against something. I will check it out again if its still occur on the return. I called techline to document the issue.when I was about to leave the sound appeared. I propped the unit up with 2*4s and found the sound coming from the condenser rubbing the sheet metal under the unit that the compressor sits on. I called techline again, they recommended making adjustments to it. If that doesnt work the sheet metal could be replaced. I made adjustments, the sound is not present. Im ordering the door for the return visit.Sr7736885732; ordrng 1 W11435353 (Left RC door)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Pineville, North Carolina 28134

Jeff L.

Job Details: 07/18/2023

Replaced control board on microwave then put unit into test mode all components are working properly at this time. Unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Pineville, North Carolina 28134

Jeff L.

Job Details: 07/18/2023

Found the clock jumping ahead about 2 minutes a day and customer has to reset timer for correct time. Ryan has already replaced the 2 parts that would cause this issue. Part#W11600630 part#W11261167 spoke with Randy and was advised that office will call when part comes in; ordrng 1 W11600630 (Control panel) and 1 W11261167 (Control board)

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Charlotte, North Carolina 28213

Robert A.

Job Details: 07/18/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Charlotte, North Carolina 28213

Robert A.

Job Details: 07/18/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near New Britain, Connecticut 06051

Ruben C.

Job Details: 07/18/2023

Shaft on timer has broken needs timer knob is ok cust has knob ordering timer; ordrng 1 W11685947 (Timer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 07/18/2023

Thawed ice and installed new control box. Please allow 24hrs for temps to stabilize.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 07/18/2023

Installed new drive assembly unit is fully operational.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 07/18/2023

Customer states every time they run the unit there is a foul smell that lasts multiple days upon inspection found. When unit drains gasses are returning up the stand pipe.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 07/18/2023

Installed new cntrl and placed unit into a defrost cycle found unit now defrosting and all operations working to specs

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near York, South Carolina 29745

Mitch H.

Job Details: 07/18/2023

Tested and ran diagnostics. Found F1E2 and F1E71 errors. Requesting P&A for control.; rqstng P&A on 1 W11419171 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Clover, South Carolina 29710

Mitch H.

Job Details: 07/18/2023

"Replaced dispenser. Ran diagnostics cycle. No stored error codes. Cycled completed properly, dispenser opened and all other functions tested correctly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 07/18/2023

"Entered diagnostics, attempted to cycle ice maker. Would begin cycle but not complete. Replaced ice maker, tested, cycled properly, tested valve, actuated and filled correctly.; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE , used 1 W10873791 (Ice maker) from stock"

We serviced a

MAYTAG DRYER

Model MEDB700VQ0

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 07/18/2023

"Ran dryer, found noise coming from area of motor and blower. Checked and found idler making noise but also blower wheel vibrating. Requesting P&A for idler and wheel.; rqstng P&A on 1 WP8544737 (Wheel) and 1 WPW10547292 (Idler)"

We serviced a

WHIRLPOOL WASHER

Model Wtw6120hw2

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 07/18/2023

"Tested unit and found washer not starting a wash cycle due to strike broken off, replaced strike and ran unit threw a wash cycle found all operations now working to factory specs ; used 1 W11457841 (STRIKE) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Stafford, Connecticut 06076

Gary V.

Job Details: 07/18/2023

"Inspected and found tub hub stripped, and wash plate seized, will submit estimate and call for return date.; rqstng P&A on 1 W10902814 (Wash plate) and 1 W10528947 (Tub hub)"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Enfield, Connecticut 06082

Gary V.

Job Details: 07/18/2023

"Inspected and found drive pulley came loose and tightened and adjusted, cycled thru auto test and tested fine now.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

MAYTAG WASHER

Model MVW6230HC3

Near Windsor, Connecticut 06095

Gary V.

Job Details: 07/18/2023

"Inspected and found actuator broken, replaced with new and ran calibration and cycled, tested fine.; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL FREEZER

Model AZC5216LW0

Near Charlotte, North Carolina 28269

Mark C.

Job Details: 07/18/2023

Unit is cooling properly it just needs the lid. Jeff is contacting whirlpool to see if the repair is covered.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 07/18/2023

Found condensation around front of ice box and ice in bin slightly melted and clumped. Checked and found ice door not sealing and letting warm air in. Ordering ice door.; ordrng 1 WPW10606117 (Ice door)

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW2

Near Windsor, Connecticut 06095

Gary V.

Job Details: 07/18/2023

"Installed new motor and capacitor and attempted to calibrate and run cycle, but acu not responding, verified getting 120v, main acu defective, will order and return.; ordrng 1 W11608056 (Main acu)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Windsor, Connecticut 06095

Gary V.

Job Details: 07/18/2023

"Inspected and found tub hub stripped, and wash plate seized, will submit estimate and call.; rqstng P&A on 1 W10752283 (Wash plate) and 1 W10528947 (Tub hub)"

We serviced a

KITCHENAID RANGE

Model KESS907SBB00

Near Tolland, Connecticut 06084

Gary V.

Job Details: 07/18/2023

"Office ran Card autho# 871382661. For $284.59. Installed new ui and cycled, tested fine."

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Watertown, Connecticut 06795

Martino S.

Job Details: 07/18/2023

"Check unit as per customer complaint dryer lock cannot use, found control is lock customer unable to operate unit because shes unaware lockout operation on control. Unlock control then check unit working to specs and instruct customer on control lockout feature and letting her know how to unlock control in the feature."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Amherst, Massachusetts 01002

Mike K.

Job Details: 07/18/2023

"F8e1 (long fill, no water) only error in history, cleared.Ran test mode and valves operating with good flow through each. Ran second time to verify operation of valves again, all good.Raised right side to have basket more centered, ran calibration cycle and ran self test twice, completed fine both times. Ran normal cycle through fill into agitate, ran drain and spin. All functions test fine.Suspension good single bounce, basket spins freely with no bearing noise. Visual inspection of lower components good, no signs of leaking oil spray.Noises vibration at full spin with drain motor running, but all functional tests good."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Watertown, Connecticut 06795

Martino S.

Job Details: 07/18/2023

"Check unit unable to verify customer complain, explain to customer wash motor assembly may need to replace."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Columbia, Connecticut 06237

Jeremy B.

Job Details: 07/18/2023

Installed. Ew parts ran calibration then self test and HSS all checks ok. ; used 1 W11239857 (BELT) from stock

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Columbia, Connecticut 06237

Jeremy B.

Job Details: 07/18/2023

Washer not spinning out properly. Found poor water flow and actuator making clicking noise. Customer have very weak supply water. Customer must resolve water problem. Replaced actuator. Tan calibration. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 07/18/2023

"Tested washer and found unit would not advance in a wash cycle, found unit would start and when filling unit would fill super slow then shut down, checked errors and found F8e1 long fill removed cold water inlet and found screen plugged with sand, cleaned screen and found unit still not sensing properly. Recalibrated unit and checked actuator found actuator had fallen out of cam not allowing unit to switch cycles, reattached and secured ran wash and unit is now working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Ellington, Connecticut 06029

Gary V.

Job Details: 07/18/2023

"Inspected and found e5 fault, and no ice production, needs ice maker replaced, will order and call customer when comes available.; ordrng 1 W11658802 (Ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Plainville, Connecticut 06062

Ruben C.

Job Details: 07/18/2023

Cancelling service not paying

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 07/18/2023

"Tested stove top and found rear right burner not coming on checked voltage to switch and 240v present wile adjusting burner found no resistance infinite switch not adjusting, removed top and checked burner found burner had shorted cracking element also found harness was placed over the top on front left burner causing it to get hot, moved wires to proper location will order new rear right burner and infinite switch ; ordrng 1 W11171119 (Rear right burner) and 1 W10911303 (Right rear infinite switch)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Oxford, Massachusetts 01540

Chris B.

Job Details: 07/18/2023

Complaint that the unit is making noises when door is opened. Found frame needed cleaning and adjusted. Dishwasher door not squeaking anymore and working normal.

We serviced a

KENMORE DRYER

Model 417.94802301

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 07/18/2023

"Tested unit and found dryer would take a long time to dry, ran unit and found heater coming on and unit running but not pulling moisture out of drum. Checked venting and found vent on roof had deteriorated falling apart and not allowing flap to open leaving moisture inside machine, advised customer flap needs to be replaced its stuck closed not allowing air to flow dryer is operating to factory specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model krfc704fps05

Near York, South Carolina 29745

Mitch H.

Job Details: 07/18/2023

Removed and replaced right side refrigerator door. Checked seal and operating. All working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Kershaw, South Carolina 29067

Jonathan J.

Job Details: 07/18/2023

Complete wash machine not spitting out clothes till soaking wet at the end of the cycle. I found tub is Wollard out not able to be tighten down anymore. Unit will need gearcase tub and all associated parts. New water issues. New drain pump issues. New control board issues. Tub will be shipped directly to customer customer to inspect and call our company when part comes to them after inspection ; ordrng 1 W10870910 (Gearcase) and 1 W10721967 (Cam) and 1 W10808317 (Belt) and 1 WP3951744 (Agitator) and 1 WP21366 (Spanner) and 1 W10554251 (Basket) and 1 WP389140 (Drive block)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near York, South Carolina 29745

Mitch H.

Job Details: 07/18/2023

"Replaced right side door. Problem still exists, contacting at bottom but runs out to top. Called tech line spoke to Derek SR# 7736887331. He believes the cabinet is distorted and not repairable. Advised customer of findings. Gave them the SR number and advised them that they would need to call customer service."

We serviced a

FRIGIDAIRE DISHWASHER

Model FGIP2468UF2A

Near Charlton, Massachusetts 01507

Chris B.

Job Details: 07/18/2023

Complaint that the wash arms are not holding into place and poor wash. Found broken parts for the wash arms and clogging. Will order parts for a return visit.; rqstng P&A on 1 5304517982 (Orbital Sprayer) and 1 5304517890 (Orbital Sprayer) and 1 5304517981 (Arm) and 1 5304517891 (Arm) and 1 5304517893 (Locking Nut) and 1 5304517589 (Support) and 1 5304506533 (Base Filter) and 1 154283005 (Filter Grey) and 1 5304506518 (Filter Trap) and 1 5304517590 (Valute)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB2

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 07/18/2023

Customer complained unit making loud humming noise and not heating food. Found water not heating in water cup test. Found magnatron not functioning. Quoted 491$. Customer wanted to buy new unit. Collected trip fee via card. Saved quote.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 07/17/2023

"Inspected and found black/ white wire terminal to timer motor dislodged, and reinserted and cycled, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Enfield, Connecticut 06082

Gary V.

Job Details: 07/17/2023

"Inspected and found no ice production. Found ice maker molex connector pins inside connector loose, adjusted and tightened pins, cycled ice maker and filled with water. Please allow 24 hours for ice production."

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Bolton, Connecticut 06043

Jeremy B.

Job Details: 07/17/2023

"Washer stopping mid cycle and lights on panel flashing. Drain pump pumping but making a abnormal noise on start up. Found stuck key error and long drain error. Needs new console, control, and pump. ; rqstng P&A on 1 W11112662 (Control panel) and 1 W11417461 (Control) and 1 W10876600 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JSC24C8EAM00

Near Southington, Connecticut 06489

Martino S.

Job Details: 07/17/2023

"Check unit as per customer complaint no cooling in freezer. Check unit compressor running, remove evaporator cover found no frost only small about of ice on tubing. Unit have a leaking issue and compressor was replaced in 2019, new owner and customer deny repair preferred to buy new unit."

We serviced a

WHIRLPOOL DRYER

Model WED8500BW0

Near Southington, Connecticut 06489

Martino S.

Job Details: 07/17/2023

"Check unit as per customer not heating, unit power up on start saying sensing check therm fuse out, replace thermal fuse and check unit working to specs.; used 1 Wp3390719 (Fuse-Thrml) from stock"

We serviced a

WHIRLPOOL WASHER

Model WRS315SNHM

Near Southington, Connecticut 06479

Martino S.

Job Details: 07/17/2023

"Check unit as per customer not draining or spinning, unit drain but doesnt spin parts order tentative P/A.; ordrng 1 W11212745 (Actuator) and 1 W10721967 (Clutch) and 1 W11227944 (Capacitor) and 1 W10528947 (Drive hub)"

We serviced a

MAYTAG DRYER

Model MEDB765FW

Near Southington, Connecticut 06489

Martino S.

Job Details: 07/17/2023

"Check unit as per customer not heating, check power at outlet no voltage. Went to circuit breaker, breaker was off, turn on breaker and check voltage to the unit. 240v across black and red and 120v across each legs to neutral. Turn on unit to cycle unit heating normal on sensor cycles and time dry cycle, unit working to specs."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Avon, Connecticut 06001

Chuck M.

Job Details: 07/17/2023

Installed lower spray arm. Advised customer to run hot water before starting dishwasher.

We serviced a

WHIRLPOOL DRYER

Model GEW9250PL0

Near Mooresville, North Carolina 28117

Mark C.

Job Details: 07/17/2023

Customer states unit is heating but takes forever to dry. Customer states he recently cleaned the ductwork and replaced the vent hose. Inspected vent hose no hard bends in the hose cleaned inner duct assembly. Unit is heating properly. Instructed customer that when cleaning the ductwork will the duct brush in most cases without extreme suction the lint will pack into the duct at the roof causing exhaust blockage extending dry time. Unit is fully operational.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Avon, Connecticut 06001

Chuck M.

Job Details: 07/17/2023

Arrived to install ordered parts due to low water pressure at dispenser and ice maker. Pulled out unit and found supply hose kinked. Unlinked water supply and tested. Water pressure checked ok showed customer it works.

We serviced a

WHIRLPOOL OVEN

Model WOS72EC7HS20

Near West Hartford, Connecticut 06117

Chuck M.

Job Details: 07/17/2023

Customer complaint is that oven does hold time. Time will be set and then display will start flashing with 12:00 default time. Unit is not set up to WiFi. Customer does not use WiFi for oven. Ordered control panel. ; ordrng 1 W11616678 (Control Panel Stainless)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRSS2323AS0

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 07/17/2023

"Tested unit and found customer having issue with water being warm and unit not making any ice, ran diagnostics on ice maker and found no errors cycles ice maker and unit dumped and filled as designed ice maker working properly. Checked water and found unit did not have a holding tank to get water cold advised customer water will just be cold first glass then its tap water from there, checked over all other operations and unit is working to factory specs"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 07/17/2023

"Tested washer and found when starting a wash cycle unit would display close lid never starting, checked latch and strike and found latch not recognizing strike causing issue. Replaced faulty latch and ran machine thew a wash and spin, all operations now working to factory specs ; used 1 W11394572 (Latch) from stock"

We serviced a

FRIGIDAIRE DISHWASHER

Model FBD2400KW12B

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 07/17/2023

"Ran dishwasher due to unit had not been washing properly leaving dishes dirty, found unit filling with water and washing but washing weak water not spraying sound strong. Checked filter and wash arm and both are clean and working found wash motor weak and not pumping water fully causing poor washing unit needs new wash motor. Unit had also been stuck on a water heating cycle for hrs one cycle, checked timer and found advancing and working properly, will order new wash motor, o rings and heater parts tentative p/a this will be the 3rd time someone had been out and timer had been replaced and a sensor customer stated they wanted to get a new machine advised she should call customer service about a replacement machine or buying a new one.; ordrng 1 807473201 (Sump motor) and 1 154246901 (O ring) and 1 154247001 (O ring) and 1 154825001 (Heater), states that autho needed"

We serviced a

FRIGIDAIRE WASHER

Model FFLE4033QW0

Near South Windsor, Connecticut 06074

Chuck M.

Job Details: 07/17/2023

Customer complaint is that washer leaks. Inspected and found washer leaks immediately from fill hose. Ordered fill hose. ; ordrng 1 5304533220 (Fill hose)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near South Windsor, Connecticut 06074

Chuck M.

Job Details: 07/17/2023

"Customer complaint is that ice maker was not making ice. Found a few cube in ice container. Confirmed error code E5. Replaced ice maker and restored power to unit. Checked and error code is cleared. Advised customer to allow time for ice production. Upon leaving customer stated that he also complained about refrigerator not cooling properly. Found ice buildup on evaporator. Took pic. Cleared ice and drain. Replaced evaporator fan harness. Fan was not running after clearing ice and thermistor was corroded. ; used 1 W11658802 (ICE MAKER), and 1 W11087438 (EVAP MOTOR) from stock"

We serviced a

KITCHENAID FREEZER

Model KRFC604FSS01

Near South Windsor, Connecticut 06074

Chuck M.

Job Details: 07/17/2023

"Installed control and no response from control panel or uI on door. Inspected and found corrosion on connections to control panel. Took pics. Ordered door, control panel and UI. Evaporator fan is also not running in freezer. Ordered Evaporator cover assembly. ; ordrng 1 W11394920 (Evaporator cover w/fan Assembly) and 1 LW11034290 (dor-fip) and 1 W11330486 (UI) and 1 W11533213 (Control Panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near South Windsor, Connecticut 06074

Chuck M.

Job Details: 07/17/2023

Installed UI and it checked ok. Showed customer it works.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Simsbury, Connecticut 06070

Chuck M.

Job Details: 07/17/2023

Customer complaint is that dishwasher was leaking. Inspected and found water getting past gasket. Replaced gasket and tested. Leaking stopped. ; used 1 W11483553 (GASKET) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Woodstock, Connecticut 06282

Amanda R.

Job Details: 07/17/2023

"Replaced ui and need to order damper motor assembly ; rqstng P&A on 1 W11087463 (Damper), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYB01

Near Webster, Massachusetts 01570

Amanda R.

Job Details: 07/17/2023

Evaporator fan hitting ice build up removed ice under fan unit went into defrost while working on it explained it looked like door was left open

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Oxford, Massachusetts 01540

Amanda R.

Job Details: 07/17/2023

Not going into defrost customer replaced control board didnt fix issue evaporator Heater element has continuity replaced bi other is going to keep unit off for 24 hours to manually defrost hen turn back on tomorrow at noon ; used 1 WP10442411 (BIMETAL) from stock

We serviced a

AMANA OVEN

Model ARTC7511WW

Near Springfield, Massachusetts 01128

Roger R.

Job Details: 07/17/2023

Found bad bake element. Quoted

We serviced a

AMANA WASHER

Model NFW5800HW0

Near Chicopee, Massachusetts 01013

Roger R.

Job Details: 07/17/2023

Found unit has no hot water coming from the wall. Recommend calling landlord or plumber to resolve issue.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 07/17/2023

Installed gearcase and all other parts ran diagnostics normal tested operation normal; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Bessemer City, North Carolina 28016

Ryan S.

Job Details: 07/17/2023

"Customer complained unit not heating. Found unit didnt have all voltage going to unit. Only had 110v, flipped breaker at home and 240 was present after and unit started heating. Ran timed dry and unit started heating and progressed from 60month to 50 mins. Verified proper operation. Informed customer of issue happens again to replace breaker or 240v receptical to dryer by calling electrician before calling us back first. If same issue happen again during a callback we will have to charge for call trip fee."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Crouse, North Carolina 28033

Ryan S.

Job Details: 07/17/2023

"Customer complained unit didnt complete a cycle stopped at spin at end. Ran service mode and found no error codes. Ran component activation and found all functions working, all agitate and all spin modes. Ran quick wash regular. Couldnt find anything under inner drum, drum spins freely. All spin and agitate functions work. Quick was regular cycle filled started washing and went to spin. Customer said that there is a metal clicking noise intermittently, issue is intermittent. Found acu making noise from triac.ordering acu control. Informed customer office will call when parts come in. ; ordrng 1 W11543997 (Acu)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 07/17/2023

"Customer complained fabric softener not dispensing. Found f3e3 error codes present. Found cold valve wasnt opening intermittently. Found no debris in cold valve screen. Replaced inlet valve and unit now working, showed how fabric softener filles and dispenses. Verified proper operation. ; used 1 W11165546 (VALVE) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Sutton, Massachusetts 01590

Amanda R.

Job Details: 07/17/2023

Tightened freezer door handle led light bulb in freezer burned out customer will replace light bulb water soluble things freezing on top shelf customer raised temp to 40 nothing frozen today

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Auburn, Massachusetts 01501

Amanda R.

Job Details: 07/17/2023

Not cooling in freezer or ff section heavy frost on evaporator brown wire going to heater not connected all the way fixed connection customer will leave unplugged for 24 hours to defrost and plug in tomorrow at 1pm

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Worcester, Massachusetts 01603

Amanda R.

Job Details: 07/17/2023

Unit wont start plugged into outlet that works for garbage disposal when switch is turned on plugged into extension cord into different outlet unit working normally

We serviced a

MAYTAG DISHWASHER

Model MDB4709PAB0

Near Worcester, Massachusetts 01604

Amanda R.

Job Details: 07/17/2023

Replaced keypad tested all functions working

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Sterling, Connecticut 06377

Angel R.

Job Details: 07/17/2023

"Installed parts, tested ok.; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Plainfield, Connecticut 06374

Angel R.

Job Details: 07/17/2023

"Installed valve and calibrated, left load washing. Tested ok"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 07/17/2023

"I replaced all parts and tested operations new leaking, occurring directly after the cycle opening and closing the door."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 07/17/2023

I replaced locked up compressor. Pressure tested system. Found leak at tubing. Going into cabinetry high-pressure side. Before departure. I verified evaporator has a frost pattern going 3/4 of the way up. No additional issues found with refrigerator at this time. All wiring connections are tight at heater customer to allow three days for ice bin to fill with ice allow 24 hours before loading with food

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Somers, Connecticut 06071

Gary V.

Job Details: 07/17/2023

"Inspected and found drain pump broken, replaced drain pump, and cycled tested fine.; used 1 W11412291 (DRAIN PUMP) from stock"

We serviced a

IKEA DISHWASHER

Model IDT930SAGX0

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 07/17/2023

I replaced float switch assembly with new float switch all previously ordered parts and rack supports tested operations no leaks found tested for over 30 minutes. Gasket was off-center and torn on original flow switch.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 07/17/2023

"Complaint makes ice fine, but will not dispense ice. I found yoke is stripped out from motor shaft explaining will need motor yoke and accompanying parts. No additional issues found with refrigerator today.; ordrng 1 WP63052-2 (Yoke) and 1 W11671282 (Mtr) and 1 WP67006341 (Gasket) and 1 WPW10309864 (Separator)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 07/17/2023

Complaint wash machine not filling properly not agitating properly. I found drain tube was shoved way too far down the drain creating a siphon affect siphoning water out of the washing machine where the washing machine could not keep water in the machine. After properly securing drain everything working fine.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Manchester, Connecticut 06040

Jeremy B.

Job Details: 07/17/2023

"Washer not draining or spinning. Customer washers a rug and the backing came off. The backing dried and its like cement. Tried cleaning out drain but cant get it out. The dryer is stacked on top. Needs a second man authorized to help remove dryer or customer to have dryer moved off on return trip. ; rqstng P&A on 1 W11458345 (Drain pump), ordrng 1 W11314666 (Hose), rqstng P&A on 1 W11549455 (Hose) and 1 2ndtech (2nd tech), dspstn on spec-tagged invntry: 1 W11316250 DOOR LOCK"

We serviced a

MAYTAG DRYER

Model MEDC400VW0

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 07/17/2023

"Checked over dryer and found unit would not shut down and would not heat properly, ran cycle and found timer advancing until it would get done to a cool down then sit there never shutting down, found door switch broken causing unit to not stop when door opens found heater shorted to each coil allowing heater to never shut off and unit to stay running. Dryer needs new heater and door switch customer going to buy new unit"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 07/17/2023

Checked over unit and found wile running unit would display f1e4 acu failure and shut down once unplugging and restarting unit it would work a few cycles and error out again. Replaced faulty acu ran several cycles and unit is now operating to factory specs

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPS01

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 07/17/2023

"Tested ice machine and found unit making a loud noise wile running but making ice, checked noise and found coming from drain pump tapped on pump and it stopped pump faulty. Let unit run and noticed unit getting super hot found cutting grid staying on entire ice cycle never shutting off also once ice would fall it would take the whole cooling cycle to melt and go threw dripping water all over and melting ice in bin, checked for broken grid and it was ok let unit run thew another harvest cycle and unit old make ice drip and shut down, will order new cntrl,pump, circulating pump and grid ; ordrng 1 W11439191 (Recirculating pump) and 1 W11542867 (Pump) and 1 W10919199 (Grate) and 1 W11034363 (Cntrl)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 07/17/2023

"Complaint slow to make ice now, but not able to keep up with our demands. I found customer was filling up three or four large cups with ice every morning and by the afternoon then will be completely empty overnight. It will drop enough ice to fill up again. Customer has a supplement with ice. Icemaker is working fine. I replaced icemaker anyways no cooling issues found Freezer temp and Cool Whip is 0? fresh food temperature is 36.2. unit is designed to make no more than 3 pounds of ice and a 24 hour period of time."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Wingate, North Carolina 28174

Jonathan J.

Job Details: 07/17/2023

Replace control and harness. I performed the calibration procedure. No additional issues found washing machine at this time.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Manchester, Connecticut 06040

Jeremy B.

Job Details: 07/17/2023

Washer not powering on. Found proper supply power. Control sending power to panel. Replaced control panel. and tested all checks ok.

Contact Us Today

About Us