We serviced a
SAMSUNG REFRIGERATOR
Model RB1955VQ
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
07/19/2023
"Unit not cooling in freezer, compressor and fans running. Found Evap clogged with ice, drain had made ice dam. Steamed clear ice and drain working.254 ohms on heater.Cs to monitor"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Denver, North Carolina 28037
Mark C.
Job Details:
07/19/2023
Unit is cutting off during the cycle and over heating due to the motor heating up and shorting. Unit also has a damaged control.; ordrng 1 W11583883 (Control) and 1 W11364931 (Motor)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
07/19/2023
Customer complained of long fill error. Upon arrival found f8e1 error. Ran component activation and found cold valve getting lower but not energizing. No sediment or debris in filter. Replaced valve from ts. Reassembled unit and now unit working properly. Verified proper operation. ; used 1 W11165546 (VALVE) from stock
We serviced a
N/A N/A
Model LEQ8857HZ0
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
07/19/2023
"Customer complained unit dryer not heating, upon arrival found no heat. Thermostat bad. Replaced thermostat and unit now heating , unit started cutting off, visually inspected unit a while and found loose harness to motor. Unit now heating and cycling on and off. Verified proper operation. ; used 1 279816 (THERMAL KIT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Tega Cay, South Carolina 29708
Mitch H.
Job Details:
07/19/2023
"Found pantry control not working causing dispenser, lights and other components not to work. Quoted customer for board, harness and labor. Collected for parts and service call. Ordering board and harness.; ordrng 1 WPW10769076 (Pantry drawer contro) and 1 W11170612 (Wiring harness), dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Fort Mill, South Carolina 29707
Mitch H.
Job Details:
07/19/2023
Tested and found that UI will light up for all cycles but unit will not start and run on any but express cycle. Also found drain pump working but very loud when running. Requesting P&A for control and drain pump.; rqstng P&A on 1 WPW10531320 (Drain pump) and 1 W10866116 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Windsor, Connecticut 06095
Gary V.
Job Details:
07/19/2023
"Techline SR#7736893358Inspected and found when plugging in unit, it turns its self on automatically and starts to fill. Unit has internal problem in main acu and probably a shorted ui board, will order parts and return. 2 year warranty Costco.; ordrng 1 W11556728 (Main acu) and 1 W11478519 (Ui panel)"
We serviced a
GE REFRIGERATOR
Model PSF26MGWABB
Near Windsor, Connecticut 06095
Gary V.
Job Details:
07/19/2023
"Inspected and found reservoir cracked, causing leak when dispensing water, will order and return to replace.; ordrng 1 WR17X11440 (Reservoir)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
07/19/2023
"Ran washer and found unit would not start found lid lock just locking and un locking continuously causing unit to error out and shut off. Replaced faulty lid lock assembly recalibrated unit and ran a wash cycle, unit is now locking and starting as designed all operations now working to specs ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
07/19/2023
"Tested unit and found machine would not advance cycles machine would fill slowly and never wash just drain and completed, ran diagnostics and found errors for long fill and actuator checked cold water inlet screen and found plugged with sand cleaned and unit is now filling properly. Checked actuator and found when shifting into a cycle unit would make a loud grinding noise coming from actuator, replaced and recalibrated machine ran wash cycle and all operations now working to specs ; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXQ07
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
07/19/2023
"Checked over machine and found ice maker working properly customer wanted ice maker to be shut off inside so no more ice would be made. Shut unit off and gave customer Ed on shutting it down and back on, checked over fridge temps and found all functions working properly"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
07/19/2023
"Tested unit and found washer making noise wile in a spin an drain cycle, ran diagnostics and found error F9e2 water ring detected let unit run threw step 52 and found when machine went into a drain it would start to rattle and make noise, checked drain and found piece of metal had gotten into pump impeller making noise and sometimes blocking impeller and not draining causing water ring. Removed metal and ran machine thew a wash and spin all operations now working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hampden, Massachusetts 01036
Roger R.
Job Details:
07/19/2023
"Unit needs new shift actuator, I did not have one one the truck and needed to order one. Was supposed to be scheduled for Thursday afternoon. ; ordrng 1 W10913953 (ACTUATOR), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Washington, Connecticut 06793
Martino S.
Job Details:
07/19/2023
"Check unit freezer working normal but fresh food evaporator all ice up, parts order tentative P/A.; ordrng 1 DA97-13757A (Evaporator cover assembly) and 1 DA47-00243K (Defrost bimetal) and 1 DA32-10104N (Temperature sensor)"
We serviced a
WHIRLPOOL DRYER
Model WGD6120HW1
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
07/19/2023
"I installed the ordered parts and tested the unit for the cx. The unit does not have the noise anymore but the door is still not closing fully. Th door switch has a lot of resistance to close. The left side seems to close fine, the right is still protruding outward not allowing the unit to start. I put some tape and cardboard to help it make contact to work until we return. Im ordering a new door switch to resolve the issue.; ordrng 1 W11551763 (Door switch), dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB01
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
07/19/2023
"Checked over machine and found unit not cooling everything warm, checked frost pattern and found ice building up only on left inlet of evaporator. Checked compressor and found running but not pumping any Freon unit backing off due to compressor failure, will order new compressor and evaporator to be safe ; ordrng 1 W10140971 (Compressor kit) and 1 W11507067 (Evaporator) and 1 W11506635 (Coupler)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Stanley, North Carolina 28164
Mark C.
Job Details:
07/19/2023
Unit is not producing microwaves due to a faulty magnetron but is not storing errors due to a faulty control.; ordrng 1 W11598165 (Control) and 1 W11325784 (Cntrl) and 1 W11602306 (Inverter) and 1 W11233913 (Safety thirm) and 1 W11578959 (Mag)
We serviced a
WHIRLPOOL OVEN
Model RBS245PDB12
Near Chicopee, Massachusetts 01013
Mike K.
Job Details:
07/19/2023
"Broil is heating while not on, shorted relay on control.Control is nla. Unrepairable"
We serviced a
AMANA RANGE
Model ACR4303MFB7
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
07/19/2023
"Customer complained unit not getting hot enough, found unit doesnt have proper voltage to unit. Only getting 120 across both l1 and l2. Informed customer to tell electrician or contractor to fix issue. ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS05
Near Rock Hill, South Carolina 29730
Mitch H.
Job Details:
07/19/2023
"Tested and found if burner is set to a low flame when downdraft is turned on, burner will go out. Per service pointer W11105867, ordering motor restrictor plate.; ordrng 1 W11106057 (Restrictor plate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Holden, Massachusetts 01520
Chris B.
Job Details:
07/19/2023
Complaint that the unit is not cooling properly in the fresh food section. Found drainage clogged. Quoted for minor repairs. Unclogged the refrigerator and both evap fan and damper working properly.; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Chicopee, Massachusetts 01013
Mike K.
Job Details:
07/19/2023
"Replaced drain pump. Unit had been moved into garage, so used bucket and outside faucet to put some water in unit and tested in spin cycle, drained fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
07/19/2023
"Tested unit and found washer would not complete a wash cycle sometimes unit would go threw other times it would shut down bf spinning out, ran diagnostics and found no errors in unit ran a self test and found actuator making a grinding noise and not shifting. Checked actuator and found cam stuck not allowing unit to shift in a spin, replaced actuator due to stripped out removed cam and fix ran a wash cycle and unit is now completing and working to specs; used 1 W10913953 (Actuator) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2750TD8
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
07/19/2023
"Checked over unit and found machine would stop making ice then start again also fan making noise wile running, ran diagnostics and cycled ice maker found when ice maker would dump it would catch and stop not allowing ice to fall out when twisting found ice maker gear faulty. Checked ice maker evaporator and found freezing up due to drain not draining water properly unit needs ice maker kit to fix issue with ice maker. Checked fan noise and found evap fan motor loose and hitting making noise adjusted fan blade and will order new, parts tentative p/a ; ordrng 1 5303918784 (Ice maker kit) and 1 243297609 (Ice maker) and 1 809069201 (Evap fan) and 1 5308000010 (Fan blade)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
07/19/2023
Found noise coming from evaporator fan. Checked and found no excessive frost buildup on evaporator. Motor is bad. Ordering motor and fan blade.; ordrng 1 W11661931 (Evaporator motor) and 1 WP67006337 (Fan blade)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
07/19/2023
"Tested unit and found fridge not Cooling properly found ice not freezing all the way, removed evap cover and found unit only frosting up two tops rungs and not frosting to the bottom of evaporator, checked compressor and found drawing .9 amps compressor faulty causing issue with cooling. Unit is covered under second threw 5th year parts and labor will order new compressor kit and coupler ; ordrng 1 W11480426 (Compressor kit) and 1 W11506635 (Coupler)"
We serviced a
LG WASHER
Model WM9000HVA
Near Belchertown, Massachusetts 01007
Roger R.
Job Details:
07/19/2023
"Found unit not responding. Checked power filter board and had power at input and output. Checked main for power in. Found no power outs. ; ordrng 1 EBR79584103 (Board, main)"
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Windsor, Connecticut 06095
Gary V.
Job Details:
07/19/2023
"Installed main acu and ui panel, cycled and tested fine."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Blacksburg, South Carolina 29702
Mitch H.
Job Details:
07/19/2023
"Tested and found inlet valve humming but not letting water in. Replaced valve, tested, now operating properly.; used 1 W11165546 (Valve) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Thomaston, Connecticut 06787
Martino S.
Job Details:
07/19/2023
"Check unit as per customer complaint unit making noise, check evaporator fan motor, condenser fan motor and compressor operation all working normal. Ran diagnostic test and ice maker and noise accrued verify by customer as the noise but unit not connected to water so turned off ice maker for now unit water is connected to unit. Unit checked working to specs."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near East Hartford, Connecticut 06108
Chuck M.
Job Details:
07/19/2023
Customer complaint is that washer has error code F9e1 long drain. Confirmed error code and found impeller on pump broken. Replaced pump and tested. Washer is draining properly. No leaks found. ; used 1 WPW10605427 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
07/19/2023
Found RC not cooling. Found no airflow to refrigerator. Fan not operating. Customer says if unit is reset it begins cooling for a day or 2 before stopping again. Order and replace control and fan assembly. ; ordrng 1 W11663222 (Damper) and 1 W11455373 (Fan) and 1 W11455229 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHW01
Near Bloomfield, Connecticut 06002
Gary V.
Job Details:
07/19/2023
"Inspected and found unit shows 4 years old in entitlements. Inspected and found water valve, feed line and housing broken and cracked, manager here at store is declining estimate, going to submit estimate for our office.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW1
Near Enfield, Connecticut 06082
Gary V.
Job Details:
07/19/2023
"Inspected and found door hinge sleeves broken, replaced and cycled, tested fine. All discounts applied to cost of repair.; used 2 WP8268961 (PAD) from stock"
We serviced a
KITCHENAID RANGE HOOD
Model KVWB406DSS4
Near Denver, North Carolina 28164
Mark C.
Job Details:
07/18/2023
All units functions are working normally however the unit would appear to have been dropped or received shipping damage. This would fall under the responsibility of the supplier or the installation company. Would need to contact trade partners to verify. And the vent exterior isnt a replacement part builder would need to get a replacement vent hood.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, North Carolina 28210
Jeff L.
Job Details:
07/18/2023
Defrosted down freezer section of side by side replaced all 3 components ordered. Plugged fridge back up and ran thru test mode all operations were normal. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Waterbury, Connecticut 06710
Martino S.
Job Details:
07/18/2023
"Check unit as per customer complaint not cleaning properly, check unit found dirty sump and filter. Remove and clean filter and sump, instruct customer on loading. Run cycle and check unit working to specs."
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near Southington, Connecticut 06489
Martino S.
Job Details:
07/18/2023
"Replace motor, blower wheel, pulley, dented front panel and broken lint housing and check unit working to specs.; dspstn on spec-tagged invntry: 1 W10837240 IDLER PULLEY"
We serviced a
LG DRYER
Model DLE7300WE
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
07/18/2023
"Unit running but not heating, found open thermostat, no short found on heating element, but wire diagram shows ohm reading of 10, 10 and 20 ohms on the element. My readings were 19/19/39.Quoted for heating assembly/labor. Accepted, coll3cted in full; ordrng 1 5301EL1001H (Heating assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Worcester, Massachusetts 01606
Chris B.
Job Details:
07/18/2023
Complaint that the water dispenser is not working. Found water filter needed adjustment. After setting the filter in its place unit working normal. Great water flow. Complaint that the crisper drawer was opening on its own. Leveled out the unit and refrigerator working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS42QMX00
Near Shrewsbury, Massachusetts 01545
Chris B.
Job Details:
07/18/2023
Complaint that the unit is not cooling properly. Found both damper and return clogged up with ice. Found drainage clogged. Unclogged and thawed out all the freezer side.
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
07/18/2023
"F5e3, as soon as unit comes on., reading lid locked when it is not. Quoted for lid lock/labor. Approved, payment made with card on file, subtracting service call already paid.; used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
07/18/2023
"Unit under 1yr warranty per service bench.Complaint of unit not starting, just hearing lid lock click.Tested multiple times starting cycles on arrival, testing fine, goes through fill and into agitation fine.No errors in history, ran self test fine.Did hear actuator being noises and taken several attempts to switch, replaced actuator.Rand self test again and running smooth, everything else operating fine in testing.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
07/18/2023
"Tested unit and found machine would bang when spinning and sensing a cycle, checked tub and found leaning forward causing it to bang against cabinet, adjusted legs and ran machine thew a cycle with clothes found unit now spinning properly advised customer on leveling load and when loading to make sure the load of clothes is even and weights are the same. Checked over all other operations and unit is now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
07/18/2023
"Checked over unit and found ice production very slow causing customer to run out of ice, cycled ice maker and found unit only filling up a few ice cubes in tray tested water from dispenser and found water just barley coming out, removed water filter and water is now coming out normally filled ice maker and unit is now filling up, advised customer filter is bad and needs to be replaced he will get a new one and replace it. Ice maker operating to specs"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charlotte, North Carolina 28226
Jeff L.
Job Details:
07/18/2023
Replaced control board ran unit thru test mode all components operating normally. At this time unit is running and checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Manchester, Connecticut 06042
Jeremy B.
Job Details:
07/18/2023
Found freezer and fresh food doors not sealing Causing frost and condensation. Doors wrapped. Needs new doors.; ordrng 1 W11023687 (Doors) and 1 W11178521 (Badge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Hartford, Connecticut 06120
Chuck M.
Job Details:
07/18/2023
Customer complaint is that refrigerator was not cooling properly. Inspected and found evaporator fan blocked with ice and not turning. Cold air was not circulating. Cleared ice and fan is working properly. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Hartford, Connecticut 06112
Chuck M.
Job Details:
07/18/2023
Customer complaint is that washer knocks and does not spin out clothes. Inspected and found hub worn. Wash plate need to be broken off. Ordered wash plate. ; ordrng 1 W10752283 (washplate)
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near East Hartford, Connecticut 06108
Chuck M.
Job Details:
07/18/2023
Installed control panel and tested. Washer checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near South Windsor, Connecticut 06074
Chuck M.
Job Details:
07/18/2023
"Customer complaint is that refrigerator is not cooling. Inspected and found frost and ice buildup on FF evaporator. Freezer is not cooling at all and has no frost pattern. Compressor and freezer fan are running. Ordered compressor, freezer evaporator, evaporator fan harness for FF section, nitrogen kit and 2 extra time slots P&A. ; rqstng P&A on 1 W11087438 (motor-evap) and 1 WPW10608485 (evaporator), ordrng 1 W10832994 (compressor), rqstng P&A on 1 NitrogenKit (Nitrogen Kit) and 2 ExtraTimeSlots (Extra Time Slots)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Simsbury, Connecticut 06081
Ruben C.
Job Details:
07/18/2023
Replaced gearcase and drive pulley ran diagnostics normal ran spin normal tested operation normal
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Indian Trail, North Carolina 28079
Jeff L.
Job Details:
07/18/2023
Replaced heater in fridge. Ran unit thru test mode all components are operating normally. At this time unit is running and operating normally. Unit ran and checked ok(Call complete)
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near South Windsor, Connecticut 06074
Chuck M.
Job Details:
07/18/2023
Customer complaint is that dryer trips breaker. Ran dryer and a minute and a half in dryer tripped breaker. Inspected and found motor struggling. Quoted customer for P&L. Customer will buy new.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near South Windsor, Connecticut 06074
Chuck M.
Job Details:
07/18/2023
Customer complaint is that dishwasher was not draining. Inspected and found drain hose blocked. Cleared drain hose and tested. Dishwasher is draining.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Vernon, Connecticut 06066
Chuck M.
Job Details:
07/18/2023
"Customer complaint is that refrigerator control was displaying E and P. Then it flashes random digits. Replaced control and programmed. Tested and found damper very noisy. Ordered damper. ; ordrng 1 WPW10594330 (control), used 1 WPW10503278 (CNTRL-ELEC) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Tolland, Connecticut 06084
Chuck M.
Job Details:
07/18/2023
Installed ice maker. Advised customer to allow time for ice production.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Manchester, Connecticut 06042
Jeremy B.
Job Details:
07/18/2023
Installed. We control and motor sump assy. Tested all checks ok.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW08
Near Windham, Connecticut 06226
Amanda R.
Job Details:
07/18/2023
Complaint that making loud noise from freezer fan hitting some ice in video customer had today evaporator was clear removed some random pieces of ice set temps at recommended
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mansfield, Connecticut 06268
Amanda R.
Job Details:
07/18/2023
Replaced wire harness and lid lock tested operation normal
We serviced a
FRIGIDAIRE RANGE
Model LGEF3043KFP
Near Ashford, Connecticut 06278
Amanda R.
Job Details:
07/18/2023
F90 error code door lock in locked position with door open door wont close held door switch down and held cancel button lock unlocked itself tested functions of unit operation normal
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Putnam, Connecticut 06260
Amanda R.
Job Details:
07/18/2023
Drain catch clogged removed catch cleaned tested draining normally started a clean cycle
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Putnam, Connecticut 06260
Amanda R.
Job Details:
07/18/2023
Complaint that taking longer to cook things checked temp cycling normally went over how to calibrate and adjust temp
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Putnam, Connecticut 06260
Amanda R.
Job Details:
07/18/2023
Not agitating or spinning capacitor bad replaced calibrated unit ran automatic test operation normal ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Killingly, Connecticut 06241
Amanda R.
Job Details:
07/18/2023
Freezer gasket not sealing on left upper side fixed gasket door sealing
We serviced a
LG REFRIGERATOR
Model LFX25973D/00
Near Pomfret, Connecticut 06259
Amanda R.
Job Details:
07/18/2023
Door not closing on right side the evaporator cover wasnt pushed in all the way and the right rail wasnt able to go back enough to close door fixed issue door sealing
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Mooresville, North Carolina 28117
Mark C.
Job Details:
07/18/2023
Installed new dispenser unit is fully operational.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
07/18/2023
Installed new cover and control unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5JHGXRT00
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
07/18/2023
"Installed new ice maker unit however is not making ice due to a frozen fill tube from a faulty inlet valve.; ordrng 1 W10408179 (Valve), dspstn on spec-tagged invntry: 1 WPW10190965 ICE MAKER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Simsbury, Connecticut 06092
Ruben C.
Job Details:
07/18/2023
Replaced ice maker and arm tested normal found unit has problem wit ph evap fan voltage flutuating from control cuasing fan motor to slow down or stop ordering control and fan motor; rqstng P&A on 1 W11035836 (Control) and 1 WPW10464673 (Fan motor)
We serviced a
KITCHENAID OVEN
Model KOSE500EBS05
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
07/18/2023
"Retuned to install new door switch, installed door switch and reassembled. Tested door sitch and oven light turns on and off now. Ran bake preheat and unit preheated properly. verified proper operation."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV1
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
07/18/2023
I installed the ordered part and tested the unit for the cx. The unit is not working. The unit display is showing an error code once its plugged in (f1e4). The unit will not start. Wire connections and harness are good at the control board. Im ordering a control board to resolve the issue.; ordrng 1 W11342846 (Control board)
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
07/18/2023
"I installed the ordered parts and found the ordered igniter is for the lower oven not the upper. The upper oven igniter has a longer harness, so the lower oven harness can not be installed in place of an upper oven harness. The upper oven harness is no longer available on tribles. I called WP techline to document the parts availability.Sr7736883310; ordrng 1 7432P14360 (Upper oven ignitor)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Farmington, Connecticut 06032
Ruben C.
Job Details:
07/18/2023
Checked unit found motor winding open cuasing no wash replaced motor tested operation normal; used 1 W11085683 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near West Hartford, Connecticut 06107
Ruben C.
Job Details:
07/18/2023
Replaced reservoir and housing also used some permagum tested water dispenser dispensing water normally; used 1 212643 (Permagum) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near New Britain, Connecticut 06053
Ruben C.
Job Details:
07/18/2023
Follow up needed reordering part Randy ordered control received wrong part ; O-emld tckt
We serviced a
JENN-AIR DISHWASHER
Model JDB1105AWS
Near Ludlow, Massachusetts 01056
Roger R.
Job Details:
07/18/2023
Found unit not draining. Pulled pump and found no obstructions. Unit need new pump witch is NLA from mfg. customer to replace dishwasher.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
07/18/2023
"Retuned to install new control. Installed new control, control now has sound. Verified proper operation."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Charlotte, North Carolina 28278
Ryan S.
Job Details:
07/18/2023
"Customer had two complaints, one was door handle was loose. Found door handle was just not tightened properly, was able to tighten door handle and door handle now secured properly. 2nd was water dispenser not set up properly, informed customer water dispenser is working as designed, water can hit the rim of a glass easier with this design. To make sure to tilt glass forward to prevent water from dispensing on top rim of glass. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Charlotte, North Carolina 28278
Ryan S.
Job Details:
07/18/2023
"Returned to install new fan assembly. Installed new fan and defrosted frost buildup from fan not working. Reassembled and ran service test 3 , fan working now.,verified proper operation."
We serviced a
MAYTAG DRYER
Model MGD6230HW1
Near Walpole, Massachusetts 02071
Angel R.
Job Details:
07/18/2023
"Found blower wheel stripped, office will tag for return visit.; ordrng 1 WP697772 (blower wheel)"
We serviced a
GE DISHWASHER
Model CDT765SSF0SS
Near Foxborough, Massachusetts 02035
Angel R.
Job Details:
07/18/2023
Was unable to pull out unit to access the latch. Gaskets on sides are causing door not to close. Advised customer to have unit accessible upon return if they decide to go ahead with repairs.
We serviced a
SAMSUNG RANGE
Model NX584311S/AA
Near East Hartford, Connecticut 06118
Jeremy B.
Job Details:
07/18/2023
Bake not working. Igniter only drawing 2.3 amps. Replaced igniter and all checks ok. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBRS19KTMS2
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
07/18/2023
Installed new icemaker and it cycled and filled properly. ; dspstn on spec-tagged invntry: 1 D7824706Q ICE MAKER
We serviced a
GE RANGE
Model JBP23DR3CC
Near Mansfield, Massachusetts 02048
Angel R.
Job Details:
07/18/2023
Found bake element corroded and broken off. Will order new one.; ordrng 1 WB44T10060 (range bake element)
We serviced a
MAYTAG LAUNDRY CENTER
Model MHW5630HC3
Near Sharon, Massachusetts 02067
Angel R.
Job Details:
07/18/2023
"UI seems glitchy and the LED display as well. Customer says problem is erratic, only happens once in a while. Will order new UI and nice harness. Ran diagnostic cycle and checked for error codes and found nothing, tested ok. Unit is filling properly, also please note customer does not know if the outlet is dedicated for washer, saw lights dimming and noticed a second line splitting from the junction box.; rqstng P&A on 1 W11316253 (harns-wire) and 1 W11325569 (cntrl-elec)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Grafton, Massachusetts 01560
Chris B.
Job Details:
07/18/2023
Complaint that the unit is moldy in the racks and is not draining correctly. Found error code F7E1. Ran two diagnostic cycles and unit working normal. Draining and wash pump is normal but after the second cycle unit is not getting proper water temperature and filling up with cold water even running a third test cycle. Mentioned to the customer to run the unit with hot water and do a self cleaning. Mentioned to the customer that the unit will need hot water to operate properly.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Attleboro, Massachusetts 02703
Angel R.
Job Details:
07/18/2023
"Ran diagnostics found F3E2 inlet temp. Fault, F0E4 spin limited by water temp, F8E1 long fill, F0E3 overload, F2E1 stuck button. Water flow on cold seems a bit weak, installed new valve. Tested ok.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH , used 1 W11165546 ( VALVE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near North Attleborough, Massachusetts 02760
Angel R.
Job Details:
07/18/2023
"Installed control, tested ok."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, North Carolina 28278
Ryan S.
Job Details:
07/18/2023
Customer complained of fault code. Upon arrival ran diagnostics and found multiple f8e0 error codes. No loose harness between acu and fan. Ordering acu control and fan. Scheduled return for 7-24-23 am ; ordrng 1 W11261167 (Acu) and 1 W11598119 (Fan blower)
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS00
Near Indian Land, South Carolina 29707
Jonathan J.
Job Details:
07/18/2023
"Complaints microwave not working. Open close door error F1e5 error. I found left. Interlock has failed. I found light bulb has failed. I found microwave will not heat. Also displaying open close door air inner door has a lot of free play on hinge support. Unit will need microwave, appliance manager and inverter as long with harness, rivet, cam assembly, hinges fuse, light inside of the microwave And inner door to fix ; rqstng P&A on 1 W10217711 (Inverter) and 2 W10874474 (Hinge)s and 1 W11033422 (Intetlock) and 1 W10915648 (Control) and 1 WP4375321 (Fuse) and 1 W11346197 (Magnetron) and 1 W10886919 (Bulb) and 1 WPW10128850 (Lever) and 1 W10486210 (Inner door)"
We serviced a
WHIRLPOOL DRYER
Model WED8120HW
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
07/18/2023
Customer had appliance fixed Saturday by a 3rd party company does not need service.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3Q
Near Rock Hill, South Carolina 29730
Jonathan J.
Job Details:
07/18/2023
I replaced all previously ordered parts tested operations no leaks no additional issues. Found with washing machine at this time. Performed calibration procedure. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
07/18/2023
7736882622 file number I added 37 grams back 1.2 amp draw upon arrival 0 and 2 maybe psi static run -20 and 10 psi pressures after adding are -10 and 80 psi. Tech line advising to blow out system after breaking apart and replacing evaporator paying attention to anything that comes out using a white paper towel. Evaporators are known for leaking on the specific model. ; ordrng 1 W11578004 (Evaporator) and 1 W11506619 (Coupler) and 1 W11504450 (Coupler) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W10898074 (COUP LOKPREP SEALANT)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
07/18/2023
"Complaint dryer is not heating. I found dryer is an apartment complex. I found open thermal fuse, open heating element. I found dryer vent is completely restricted, causing the issues to occur with the heating element and the thermal cut out dryer vent issue needs to be corrected or no heat condition will occur again. ; used 1 279816 (THERMAL KIT), and 1 279838 (ELEMENT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Sutton, Massachusetts 01590
Chris B.
Job Details:
07/18/2023
"Complaint that the unit has parts on the rack that are broken. Will order all parts for a return visit. ; rqstng P&A on 1 W10914507 (Third Rack Rail Right) and 1 W10913628 (Third Rack Rail Left) and 2 WPW10250162 (Adjuster Cover)s and 2 WPW10195840 (Arm Clip)s and 2 WPW10546503 (Rack Adjuster)s and 1 WPW10588165 (Rack Adjuster Housing R) and 2 WPW10195839 (Clip)s and 2 WPW10250160 (Clip)s and 1 WPW10463906 (Screen) and 1 W11101428 (Wash Arm Lower) and 1 WPW10588164 (Rack Adjuster Housing L), dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Heath Springs, South Carolina 29058
Jonathan J.
Job Details:
07/18/2023
I replaced all previously ordered parts. I performed a calibration procedure at customer. Perform a quick wash cycle. No abnormal noises. No leaks no more issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Heath Springs, South Carolina 29058
Jonathan J.
Job Details:
07/18/2023
Complaint making slow ice will make a handful of ice every day I found low water pressure icemaker only filling ice tray with 2 to 3 cubes worth of water. I found water filter is the cause of restriction. I removed water filter. Customer now has great water pressure no water pressure issues with filter removed. Icemaker filling with proper amount of water. temp in freezer is -1? temp in fresh food compartment is 36.2?.
We serviced a
WHIRLPOOL RANGE
Model KDRS483VSS04
Near Charlotte, North Carolina 28209
Ryan S.
Job Details:
07/18/2023
Found burner switch missing from truck parts. Called customer and Informed customer office will call to reschedule when part comes in. ; ordrng 1 WPW10371235 (Burner switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Charlotte, North Carolina 28208
Ryan S.
Job Details:
07/18/2023
"Customer had multiple complaints. Lights out in ref section top. Light out in shelf drawer door section. And shelf drawer gasket torn, and ref door gaskets torn. Confirmed all complaints. Ordering led strip on top of ref wiling. Ordering one lef for right side of shelf drawer section. Ordering door gaskets for ref, and door gasket for shelf. Informed customer office will call when parts are authorized and parts come in. ; rqstng P&A on 1 W11043011 (Led) and 1 W10695459 (Led) and 1 WPW10443326 (Shelf gasket) and 2 W10830274 (Door gasket)s"