Service History 565

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Kershaw, South Carolina 29067

Jonathan J.

Job Details: 09/05/2023

"I replaced the main control. Customer had electrician out and had to have six outlets replaced unit has proper voltage and is properly grounded tested with my tester. I can hear relay will click, but no ignition to bake or broil, clicking or anything. ; ordrng 1 W11162730 (Spark module)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Heath Springs, South Carolina 29058

Jonathan J.

Job Details: 09/05/2023

Complaint F8 E4 error code. I found error code. True. I found water had been leaking into drip catch basin. I removed a Water Dryer Pin drodge float. Found door gasket had completely collapsed. I replaced gasket tested operations no additional issues found with dishwasher running express wash cycle. ; used 1 W11483553 (GASKET) from stock

We serviced a

KITCHEN AID REFRIGERATOR

Model KRMF706ESS01

Near Fort Mill, South Carolina 29715

Jonathan J.

Job Details: 09/05/2023

Complaint at the beginning of July unit stopped cooling properly went on a 5 week vacation and upon arrival unit did it again. I found freezer temp is -5 fresh food temp is 36 degrees. All leds and controls pre working fine customer thinks freezer door may heave been left open all fans are working fine no abnormal noises no error codes in test 56 unit set at 37 and -5 degrees I reset temps to factory. I cannot duplicate or hear or see any kind of issues today unit is working fine as of now.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Fort Mill, South Carolina 29715

Jonathan J.

Job Details: 09/05/2023

"Complaint unit seems to be using too much detergent. I found detergent or so that 2X concentrate was dosing properly detergent being used as a 4X concentrate detergent advise customer and showed customer how to adjust concentrate level recommended setting to 4X or 6X concentrate. I inspected Dispenser and Inspected Floyd Inspected Everything could not find any problems. Unit is not siphoning out Either I suspect also, the customer may be having an out of balance issue leading to excess detergent over shaking out. No error codes and fault history no additional issues found."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Rock Hill, South Carolina 29730

Jonathan J.

Job Details: 09/05/2023

"People wash machine very loud whenever it spins or agitates. I found gear case, has bolt that had come loose causing up and down play in the lower shaft Causing Popping , noises I secured bolt with blue thread lock ran a DLMS calibration cycle. No additional noises or issues. Found unit is operating normally."

We serviced a

WHIRLPOOL ICEMAKER

Model KUIX535HPS01

Near Glastonbury, Connecticut 06033

Chuck M.

Job Details: 09/05/2023

Customer complaint is that ice machine has not worked since installation. Arrived and found small amount of ice inside. Ice production was in process. Ice is thin and melting. Ordered recirculation pump per service pointer. ; ordrng 1 W11542867 (Circulation pump)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Wethersfield, Connecticut 06109

Chuck M.

Job Details: 09/05/2023

Replaced hub and tested. Found belt causing squealing noise. Replaced belt and washer checked ok. ; used 1 W11239857 (BELT) from stock

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258XEW1

Near Wethersfield, Connecticut 06109

Chuck M.

Job Details: 09/05/2023

Customer complaint is that FF section was not cooling. Inspected and found ice buildup on evaporator blocking circulation. Cleared ice and replaced defrost thermostat. Advised customer to allow time for unit to stabilize and reach proper temperature. ; used 1 WP10442411 (BIMETAL) from stock

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Stafford, Connecticut 06076

Gary V.

Job Details: 09/05/2023

Completed on other ticket

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH09

Near Suffield, Connecticut 06078

Gary V.

Job Details: 09/05/2023

"Inspected and found door seals not sealing to cabinet properly and adjusted and tightened, tested fine now."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Somers, Connecticut 06071

Gary V.

Job Details: 09/05/2023

"Inspected and found inlet valve failure and quoted for repair, they will call if wants repaired."

We serviced a

JENN-AIR RANGE

Model JGRP436HL01

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 09/05/2023

Found UI selector knob just spinning the center of knob is bad and needs to be replaced. I took my channel locks and turned the shaft of switch and there was still no operation when by passing the knob. Ordering UI and knob for good repair. Parts have to come from factory office will call when parts come inPart#W11492283Part#W11574360 ; ordrng 1 W11492283 (User unterface) and 1 W11574370 (Knob)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Worcester, Massachusetts 01609

Chris B.

Job Details: 09/05/2023

Replaced all parts and dryer running normal. Had to break off old blower wheel for motor removal. ; dspstn on spec-tagged invntry: 1 WPW10298258 WIRE HARNESS

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Worcester, Massachusetts 01603

Chris B.

Job Details: 09/05/2023

Complaint that the doors are not aligned at the bottom. Found Fresh Food door is not pressed on correctly and not letting it close as it should. Tried taking off excess foam but edge of the panel to door stainless steel way too apart where gasket sits and tried heating up gasket and did not work at all just worsen things. Will need to order new door and gasket. Mentioned to the customer when door arrives to verify if theres no damages. ; ordrng 1 W11037738 (Door SS FF) and 1 W10355582 (FF Door Gasket Grey) and 1 W11223753 (Badge)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Leicester, Massachusetts 01524

Chris B.

Job Details: 09/05/2023

Replaced all parts and unit running normal. No leaks detected. Found bad wash arm broken. Will order part for a return trip. ; ordrng 1 W11545334 (Manifold)

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW2

Near Willington, Connecticut 06279

Amanda R.

Job Details: 09/05/2023

Not advancing past rinse checked inlet valves and made sure water pressure was good started rinse and spin went through rinse cycle

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 09/05/2023

Installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Mansfield, Connecticut 06250

Amanda R.

Job Details: 09/05/2023

Lid lock not locking replaced lid lock tested operation normal ; used 1 W11307244 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Spencer, Massachusetts 01562

Chris B.

Job Details: 09/05/2023

Complaint that the unit is making a loud noise while agitating. Found loose nut on the Splutch. Tighten nuts and unit running normal. Ran three diagnostic cycles and no more noise and ran through all cycles with no issues.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Windham, Connecticut 06226

Amanda R.

Job Details: 09/05/2023

Dont have wire harness ; ordrng 1 W11529071 (Harness)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 09/05/2023

"Checked over freezer and found unit warm and not running no frost pattern on evaporator, checked compressor and found cntrl not sending flower to turn compressor on, replaced control and unit came on frost pattern build up and started to operate to normal. Advised customer to give 24hrs leaves ice cube tray in freeze to make sure its frozen."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 09/05/2023

"Found unit has an unresponsive control panel that would not pass diagnostic testing. Will need new console. Will order and return to install ; ordrng 1 W11622490 (Panel, UI)"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 09/05/2023

"Replaced faulty harness and ran machine thew a diagnostics cycle, unit is now washing and actuator Is advancing threw each cycle. All operations now working to specs"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 09/05/2023

"Checked over dryer and found unit had not been cycling threw a sensor dry unit would stop and just keep running. Checked timer and found good voltage 120v on each leg and 240v acrossed, ran dryer where unit would not move and unit cycled threw and shut down checked sensor and cleaned sensor bars ran unit again and all operations are now working to specs ; dspstn on spec-tagged invntry: 1 WPW10569603 DOOR SWITCH"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Thomaston, Connecticut 06787

Jimmy R.

Job Details: 09/05/2023

"Checked over unit and found water had been dripping down left side of machine and s coming done the front also moisture building up in and on freezer door gasket mostly on right side. Checked water dripping and found water coming from tubing on the top of fridge cabinet found when machine would call for water in ice maker it would over flow and leak out of the top connection, removed ice maker and cleared fill tube cycled ice maker and water and unit Is now dry. Will order new valve and tubing to stop from leaking. Checked frost issue snd found right side of freezer door had dropped down causing warm air to get in and moisture to build up, adjusted door to stop and unit is now ok. Will order new valve, tubing and fridge door gasket due to right side ripped File#7737250784; ordrng 1 W11415785 (Water tubing) and 1 W11548535 (Valve) and 1 W10830055 (Gasket fridge)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Bethlehem, Connecticut 06751

Jimmy R.

Job Details: 09/05/2023

"Tested unit and found freezer door building up moisture on top under fridge doors, checked gaskets and found freezer door gasket to low and door has void letting warm air in and causing moisture, pick up door to help stop moisture will order new door assembly with gasket. Checked temps in fridge and found moisture level super high and temps not reading correctly checked damper and found cycling, will order new cntrl and a hinge kit to help with temps advised fridge door would be sent to the house ; ordrng 1 W11548534 (Cntrl) and 1 W11435342 (Freezer door) and 1 W10917988 (Hinge kit)"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Watertown, Connecticut 06779

Jimmy R.

Job Details: 09/05/2023

"Tested unit and found when washer would go into a spin unit would make a loud noise coming from under machine, checked cam and belt and found cam wobbling and belt making a ball bearing noise, replaced belt and cam ran unit threw a spin and a quick wash checked all functions and unit is now operating properly ; used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock"

We serviced a

WHIRLPOOL DRYER

Model MEDB765FW0

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 09/05/2023

Complaint dryer squealing I found idler pulley is completely locked up. I replaced with component service kit tested operations no additional issues. Found dryer is not working properly with no abnormal noises and is heating fine.; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

MAYTAG WASHER

Model MVWP576KW0

Near Cherryville, North Carolina 28021

Ryan S.

Job Details: 09/05/2023

"F7e5, f7e6. Ran Manuel service mode and found loud noise from cam area. Looked under unit and found cam was tight but was slipping. Found gearcase shaft had fallen a bit causing cam to be right out of contact with other parts of cam causing unit to either no agitate or make loud grinding noise. Ordering gearcase, cam and actuator . Scheduled return call for 9-8-23 pm. ; ordrng 1 W11454738 (Gearcase) and 1 W11212745 (Actuator) and 1 W10721967 (Cam), rqstng P&A on 1 2xtimeframe"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 09/05/2023

"Customer complained chord and terminal burnt. Confirmed complaint. Informed customer chord is it covered under warranty and quote 42.79. Installed new terminal block from ts. Plugged in unit and unit now running and heating. Collected via cash. ; used 1 PT500L (CORD-POWER 6' 3 WIRE), and 1 279320 (TERMINAL BLOCK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Matthews, North Carolina 28105

Jeff L.

Job Details: 09/05/2023

Upon arrival the fridge was working great. Removed back panel and found no frost build up. Had a good frost pattern ice bucket was full of ice fresh food side was good and cool. Replaced thermistor and heat probe. Unit ran and checked ok (Call complete); dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Somers, Connecticut 06071

Gary V.

Job Details: 09/05/2023

"Installed ui and main acu, cycled and tested fine."

We serviced a

WHIRLPOOL COOKTOP

Model WFE505W0JZ3

Near Ellington, Connecticut 06029

Gary V.

Job Details: 09/05/2023

"Inspected and found screws holding cooktop on to cabinet where misaligned, and readjusted cooktop alignment and screws, leveled top and tested fine."

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/05/2023

"Inspected and found pressure system fault and communication fault, replaced main acu and pressure switch, cycled, and tested fine.; dspstn on spec-tagged invntry: 1 W11201274 CNTRL-ELEC , used 1 WPW10448876 (SWITCH-WL) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 09/05/2023

Customer complaint is that dishwasher had error code F8e4 overfill. Inspected and found water in drip pan. Cleared and ran dishwasher. Found water getting past gasket on right side found gasket out of position at bottom right. Corrected gasket and tested. No leaks found.

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 09/05/2023

"Customer complained of high pitched noise during spin. Upon arrival customer had a video of the noise. Wasnt sure what noise was by video. Ran high speed spin in component activation and no noise present. Took off stator cover and inspected clutch/slider no visible damage to slider or stator. Ran unit with wet towels to check for noise when spinning with weight in basket. Couldnt find any noise when running unit, informed customer unit working and designed. Verified proper operation."

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 09/05/2023

"Found left front burner switch burnt up, when it happened it sent power backwards to the board and blew the board out. Had a switch on van and ordered control board. Replaced both parts unit ran and checked okCall complete; used 1 WP3149400 (Burner switch) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near West Hartford, Connecticut 06117

Chuck M.

Job Details: 09/05/2023

Customer complaint is that dishwasher handle was loose. Tighten and showed customer it works.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Hartford, Connecticut 06120

Chuck M.

Job Details: 09/05/2023

Customer complaint is that washer would not complete cycle. Inspected and found slider broken. Replaced slider and tested. Washer checked ok. Showed customer it works. ; used 1 W10734521 (SLIDER) from stock

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 09/05/2023

"Checked over unit and found all burners burning super high and no simmer left front burner valve bent and right front bent causing knobs to crack and burners to not come on and bind, adjusters all burners and found middle burner not lighting fully found orfice clogged, will order new burner, manifold and knobs parts tentative due to special order advised when in we would call for return visit ; ordrng 1 W11356350 (Manifold) and 4 W11517334 (Knob)s and 1 W11186516 (Orf holder)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 09/05/2023

Installed new sump and panel ran unit thew a wash cycle and a drain all operations now working to factory specs ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 09/05/2023

"Customers complaint is frost forming around ice chute inlet and water dripping from dispenser. Found flap on separator jamming up. Replaced reset to proper temps checked icebox fan and its working. Customers has hard water will replace dual water valve. ; rqstng P&A on 1 W11482383 (Valve), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near New Britain, Connecticut 06053

Jeremy B.

Job Details: 09/05/2023

Installed new evaporator. Pressurized with 140psi of nitrogen and it held. Recharged with 47G of R600a please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11506619 COUPLER 8 NK MS 00 and 1 W11506635 COUPLER 6 NF MS SV

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 09/05/2023

I stalled new parts ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11454372 GEARCASE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, North Carolina 28205

Jeff L.

Job Details: 09/05/2023

Found moisture up around damper barely open with very little cold air getting over to fresh food side. Replaced damper unit ran and checked okCall complete; used 1 W11645127 (Diffuser) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Brooklyn, Connecticut 06234

Amanda R.

Job Details: 09/05/2023

Tub is dented upper right corner leaking water needs tub job ; ordrng 1 W11409865 (Tub)

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Plainfield, Connecticut 06354

Amanda R.

Job Details: 09/05/2023

"All four knobs bad paid for all four today ordering two more knobs ; ordrng 2 W11517331 (Knobs)s, dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 09/05/2023

Dryer taking too long to dry. Dryer heating properly. Used vent test kit and test failed. Disconnected vent and test passed. Customer must clear vent. ; used 1 W11224254 (VENT TEST KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Agawam, Massachusetts 01030

Mike K.

Job Details: 09/05/2023

"Unit intermittently going from freezer by in rf and back. On arrival today rf is warm, measured 51 mid shelf items. Evap covered in ice again. Test 38 is forced defrost put into defrost and verified unit is defrosting. Was set to 8 hours defrost previously. Doors all sealing fine, no gaps in casing/liner. Diffuser, control and rf thermistor were replaced previously. Verified baffle motor and fan operating properly. Called techline. Will have us replace defrost thermostat and u/I board which controls logic functions on this unit.Sr # 7737242463Also advised to put new control into 8hour timer when replaced; rqstng P&A on 1 W11567938 (User Interface) and 1 W11566475 (Evap harness)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 09/05/2023

"Unit again not agitating and found actuator disconnected from cam again. Quoted for cam/actuator/ additional labor.Replaced cam and agitator. Recalibrated and ran self test fine twice, switching from spin /agitate fine both tests.; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

We serviced a

GE DISHWASHERY

Model n/a

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 09/05/2023

"Replaced wash motor assy, verified not leaking, new leak from supply line, fitting came loose in moving unit. Tightened and let unit one through first two fills, no leaks.."

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Charlotte, North Carolina 28273

Robert A.

Job Details: 09/05/2023

"Cx complaint that the units cooktop is separating and is bowed. I inspected the unit to confirm the complaint. The burners work fine but the pot and pan have a hard time sitting level with the bowed cooktop. The middle of the cooktop is slightly separating as well. The area is not around the burner elements, so the cooktop separation is not from normal use of the elements. The unit needs a new cooktop to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W10814036 (Cooktop)"

We serviced a

WHIRLPOOL RANGE

Model WGG75S0FS02

Near Charlotte, North Carolina 28215

Jeff L.

Job Details: 09/05/2023

Customer said she emailed the office this morning to reschedule due to lack of payment for labor. I took both parts back with me the control will have to be reordered because this one s defective. ; O-emld tckt

We serviced a

ELECTROLUX DISHWASHER

Model FGID2466QF7A

Near Manchester, Connecticut 06040

Chuck M.

Job Details: 09/05/2023

Installed drain pump and tested. Dishwasher is draining properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Clover, South Carolina 29710

Mitch H.

Job Details: 09/05/2023

Checked and found dishwasher leaking from pump. Removed and replaced pump/motor assembly. Tested and checked for leaks. Operating properly and no leaks found.; used 1 W11025157 (Pump / motor) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Oxford, Massachusetts 01540

Angel R.

Job Details: 09/05/2023

"Found heater dead but getting voltage, top spray arm is loose and barely making a good seal will order as well.; rqstng P&A on 1 W10518394 (heater) and 1 W11607104 (Spray arm)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Oxford, Massachusetts 01540

Angel R.

Job Details: 09/05/2023

"Installed legs, tested ok."

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Oxford, Massachusetts 01540

Angel R.

Job Details: 09/05/2023

"Found strike broken, will order new one.; ordrng 1 W11457841 (Strike)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Oxford, Massachusetts 01540

Angel R.

Job Details: 09/05/2023

"Rod and gears came off, one gear is broken and they cant find the rod. Will order both. Left rail has always been sticking according to customer and now is slightly corroding and bearings grinding. Will order both.; ordrng 1 12002497 (gear (left)) and 1 W10802331 (shaft-rack 3) and 2 WPW10120018 (slide rail (frz))s"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/05/2023

"Checked and found filter housing on dryer broken. Tested dryer, heating and cycling correctly. Asked customer about loads they were drying. Found that they were mixing light with heavy items and using sensor dry. Educated customer on dryer operation and that if drying light and heavy together they should use timed dry cycle. Dryer operating as designed. Ordering filter housing. Scheduled return visit for Friday 8-1; ordrng 1 W10906551 (Filter housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 09/05/2023

Returned to install damper. Installed part and reassembled unit. Ran service mode to test function of damper. Damper is opening and closing after turning off service mode. Verified proper operation ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/05/2023

"Checked and found left side rail broken and not allowing freezer door to close properly. Was able to get door closed and operating for now. Ordering slide rails. Called office, scheduled return visit for 9/7 - 12-5; ordrng 1 WPW10397636 (Left side rail) and 1 WPW10397635 (Right side rail)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 09/05/2023

Tested and ran diagnostics. Found F7E5 shifter error. Removed and replaced slider. Ran calibration then ran diagnostics cycle. All functions test good and operating properly.; used 1 W10734521 (Slider) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Davidson, North Carolina 28036

Mark C.

Job Details: 09/05/2023

Unit is not activating due to a faulty run winding on the compressor.; rqstng P&A on 1 W11574734 (R600 compressor) and 1 W11109499 (Filter dryer)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Davidson, North Carolina 28036

Mark C.

Job Details: 09/05/2023

Unit is not heating due to an open short in the heating element quoted 309.22; used 1 279838 (ELEMENT) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Mooresville, North Carolina 28117

Mark C.

Job Details: 09/05/2023

"Unit has broken upper rack and sprayer; rqstng P&A on 1 WPW10340542 (Spray arm) and 2 WPW10082853 (Clip)s and 1 W10803790 (Positioner), used 1 W10712395 (Adjusters) from stock"

We serviced a

KITCHENAID ICEMAKER

Model KUID508HPS01

Near Mooresville, North Carolina 28117

Mark C.

Job Details: 09/05/2023

Installed new pump and control unit is fully operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ01

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 09/05/2023

Freezer light out top lights in rf faint flicker. Replaced freezer light and all working now. P&L covered by W11460554 S191AQ .Collected for service call.; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Auburn, Massachusetts 01501

Angel R.

Job Details: 09/05/2023

"Found water tube and fitting was damaged in delivery process, will order new tube, fitting, clamp and insert.; ordrng 1 W11292468 (fitting) and 1 WP1106508 (gasket) and 1 W10861184 (clamp) and 1 4387491 (insert) and 1 W10823511 (tube-water)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Shrewsbury, Massachusetts 01545

Angel R.

Job Details: 09/05/2023

"Found line two connection at the terminal block unscrewed and just hanging there, secured it with screw, tested ok."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 09/05/2023

Replaced fr light switch and light working properly. Temps good after last repair.; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

WHIRLPOOL RANGE

Model AER6303MFS2

Near Chicopee, Massachusetts 01013

Mike K.

Job Details: 09/05/2023

"Complaint of glass top being loose, replaced and and good. Verified burner operation .Authorization A18B040WP1. No service call collected per office notes."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Charlotte, North Carolina 28209

Robert A.

Job Details: 09/05/2023

"I installed the ordered parts and tested the unit for the cx. The unit is still not opening and closing properly. The right side works fine, but the left side rail slips leaving the right side in place when pulled from the left side. The Left rail slide is damaged and needs to be replaced. Im ordering the part for the return visit.; ordrng 2 WP13055901 (Rail slides)s"

We serviced a

GE REFRIGERATOR

Model GTS18KHPARCC

Near Longmeadow, Massachusetts 01106

Roger R.

Job Details: 09/05/2023

Found unit not getting water to ice maker. Suspect dirty clogged filter. As there was no bypass cap I recommend to replace filter. Is still no ice after replacing filter I would recommend replacing the ice maker. Quoted $$199 for ice maker and $239 for labor if needed. Charged diagnostic fee

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL00

Near Troutman, North Carolina 28166

Mark C.

Job Details: 09/05/2023

Installed new control and panel unit is fully operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 09/05/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS03

Near Longmeadow, Massachusetts 01106

Roger R.

Job Details: 09/05/2023

Unit has a compressor with a locked rotor. Will need to replace compressor again. Will order parts and return. W; ordrng 1 W11574734 (Compressor) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11504445 (COUPLER) and 1 W11504447 (COUPLER 5/1.8 NR MS00) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11506621 (COUPLER 6 NK MS 00) and 1 W11506635 (COUPLER 6 NF MS SV) and 1 Twotimeframe (Extra time for compressor job)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 09/05/2023

Customer complained top rack is broken. Upon arrival found top rack is broke at the left side support where it connects to the rack. Needs new top(3rd level) rack. Informed customer office will call when part comes in to schedule return call . ; ordrng 1 W11612313 (Top rack)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 09/05/2023

"Checked and found compressor making a loud buzzing noise. Temps in unit are high, 40 in refrigerator section, 20 in freezer. Control is set to maximum cooling. No frost buildup on evaporator. Ordering compressor and related parts. Parts dont show in stock. Advised that office will call to schedule when parts arrive.; ordrng 1 W11580057 (Compressor) and 1 W11547180 (Start relay) and 1 WPW10662129 (Capacitor) and 1 R600 (R600 refrigerant) and 1 2Xtime (2X time)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 09/05/2023

"Checked and attempted to cycle ice maker, would not complete. Tested valve, found it operating correctly. Also found ice buildup around vent panel. Tested and found heater open. Requesting P&A for ice maker and vent panel. Talked to Mike, parts not in stock. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11658802 (Ice maker) and 1 W11637688 (Vent panel)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 09/05/2023

"Cx complaint that the unit is not drying the dishes. I inspected the unit to confirm the complaint. I found an error code: f7e1. I cleared the code and ran a service cycle. The unit progressed through the service cycle with no issues. I checked to see if heat was produced at the end of the cycle, no heat was produced and I seen damage on the heater element. The element will need to be replaced. The pump filter is deformed as well. It does not sit in position correctly preventing the spray arm from spinning, because it makes contact with the pump filter. The element and pump filter need to be replaced to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W10518394 (Heater element) and 1 W10872845 (Pump filter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Manchester, Connecticut 06042

Jeremy B.

Job Details: 09/05/2023

Freezer temps still fluctuating. Found 20in freezer. Pug gauges on found -15 low and 85 high. Called tech support and documented my findings. Recommend replacing evaporator. Was given this reference #7737263560; ordrng 1 W11579351 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506620 (Coupler)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Mount Ulla, North Carolina 28125

Vincent O.

Job Details: 09/05/2023

Found squealing noises coming from suspension squeaking during spin. Order and replace suspension. Customer also complaining of grinding noises during wash. Also found gearcase leaking oil. Order and replace drive assembly. ; rqstng P&A on 1 W11400156 (Suspension) and 1 W11550891 (Agitator) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider)

We serviced a

MAYTAG DRYER

Model mde21pndyw

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/05/2023

"Inspected and found broken belt, will order and return fri pm slot.; ordrng 1 WP33002535 (Belt)"

We serviced a

KITCHENAID RANGE

Model KFEG500ESS6

Near Shrewsbury, Massachusetts 01545

Angel R.

Job Details: 09/05/2023

"Oven door switch needs to be replaced, no longer clicking or shutting oven light off. Will order new one.; ordrng 1 WP9757262 (swtch-lite)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 09/05/2023

"Customer complained unit making a screeching noise. Upon arrival ran unit and heard slight metal screeching noise, customer said it gets worse and didnt hear the slight noise I was hearing. Opened up unit and found drum roller had went bad. Replaced both drum rollers and belt/ belt pully from dryer repair kit in ts. Reassembled unit and ran unit with heat on for while and no noise present. Verified proper operation. ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG00

Near Charlotte, North Carolina 28210

Jeff L.

Job Details: 09/05/2023

Found unit not level leaning to the left and thats where the water was running from the drain pan. Pulled unit out pan had very little water in it. I leveled unit best I could due to a very unlevel floor. I also noticed infestation (see pics) at this time we can not do anymore to level machine. Cannot advise customer on how to level off machine because they speak no englishFlagging this one for infestation

We serviced a

N/A TEST

Model n/a

Near Springfield, Massachusetts 01128

Chris B.

Job Details: 09/05/2023

Drug Screening Appointment

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 09/05/2023

"Cs describes temp as too warm at setting 3 and some items freeze at setting 4. Was at setting 4 on arrival.Mid shelf rf is at 38 degrees. Fr at 1. Good airflow when fan kicks on. Some condensation on rf flap and right side door gasket torn. Ordering gasket, control and rf thermostat, though temperatures are normal at this time. Thermistors did pass in diagnostics.; rqstng P&A on 1 WPW10460580 (Door gasket) and 1 W11035836 (Control) and 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Worcester, Massachusetts 01606

Chris B.

Job Details: 09/01/2023

Complaint that the unit is banging while in spin cycle. Found unit unleveled and coins lodged in the agitator. Ran diagnostic test and got error codes F0E5 and F0E2. Found bad gear case and leaking oil. Quoted parts and labor but customer will look into another unit. Collected trip fee.

We serviced a

GE REFRIGERATOR

Model GNS23GSHBFSS

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 09/01/2023

"Icemaker if fr makes ice, but then cubes met and refreeze into one big block in bin.Temp measured at 7 in fr. Doors sealing fine, fan blowing well. Can hear a little rattling from rear of unit. Condenser fan doesnt look to be running full speed, stopped and fan did not start against n until I turned it. Weak fan motor.Quoted for part/labor.. accepted. ; ordrng 1 Wr60x10209 (Conds fan)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 09/01/2023

Found dryer dead upon arrival checked voltage coming into dryer we were good there. Tore dryer down and checked thermal fuse it was bad. The cause was pinched dryer vent flex behind dryer. I replaced fuse put dryer back together ran dryer on regular setting unit ran and checked ok (Call complete); used 1 WP3392519 (Thermal fuse) from stock

We serviced a

KITCHENAID RANGE

Model KFGG504KPS1

Near Charlotte, North Carolina 28273

Ryan S.

Job Details: 09/01/2023

"Customer complained during convect bake or bake door and knobs get hot when using oven. Started convect bake 400? took temperature of knobs above door and door. Upon preheat knobs were 80? and oven door was 82? near top. Informed customer metal knobs can get to 131? , metal surface can get to 150? and glass can get to 170? called safety to inform. Safety confirmed finding within temps. Checked temps after talking to safety knobs were 90? and surface was 91? Unit is working as designed. Informed customer to call customer service for any other issues."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS04

Near Sutton, Massachusetts 01590

Aimee

Job Details: 09/01/2023

Installed fresh food right that was ordered still makes same noise Called tech line spoke to NateReplace center hinge and coupler Ref 7737233034; ordrng 1 W10878115 (Hinge center right) and 1 WPW10505294 (Coupler)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Sutton, Massachusetts 01590

Aimee

Job Details: 09/01/2023

"F0e5 out balance error codes ran diagnostics Found the spin basket stripped ,loose Gear case is stripped, suspension extra bounceWash plate needs to be cut out. And doesnt drain all water; ordrng 1 W11454734 (Gearcase) and 1 W11130362 (Suspension) and 1 W10752719 (Spin basket) and 1 W10752283 (Wash plate) and 1 W10876600 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Worcester, Massachusetts 01606

Aimee

Job Details: 09/01/2023

Found fan not running test 3 spliced yellow and blue fan started right up . Used shrink wrap butt connector Wrapped in electrical tapeRan test 4 tested fridge and freezerTook video of fan fridge running

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Worcester, Massachusetts 01603

Aimee

Job Details: 09/01/2023

"Installed fan with 5 blade Cust since left saying milk went bad, air flow is better no frost pattern on evap.Fridge over packed Cwa ; dspstn on spec-tagged invntry: 1 WP2315539 EVAP MOTOR"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Shrewsbury, Massachusetts 01545

Aimee

Job Details: 09/01/2023

No error codesFound the ui blacks out cant cant see anything on the screen and cant start unless unplug to re set.; ordrng 1 W11413567 (User interface)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/01/2023

Checked unit found gearcase making grinding noise and inner basket is off center could not get agitator off ordering gearcase basket splutch and agitator set for two time; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W11513243 (Badket)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 09/01/2023

Replaced part ordered by previous tech ran unit thru normal wash cycle unit ran and checked ok(Call complete)

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