Service History 563

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Amherst, Massachusetts 01002

Mike K.

Job Details: 07/26/2023

"Replaced cold water valve. Recalibrated and ran self test. Valves working during testing. Ran manual tests and each valve working. Ran rinse and spin, unit went through fill into agitate, drain and spin fine.Charged additional $60+tax for difference in parts cost per previous notes.; dspstn on spec-tagged invntry: 1 W11168740 VALVE"

We serviced a

AMANA REFRIGERATOR

Model ABB2222FEW1

Near Amherst, Massachusetts 01002

Mike K.

Job Details: 07/26/2023

"Freezer is solid frost door was not closed fully on arrival. Water droplets in rf as well. Does not have ice sheet on bottom of freezer so looks like just not sealed all the way. Door will not close because of frost build up. Gaskets moldy, but do not see any tears.Quoted for labor to completely removing frost, denied. Accepted for clearing enough to seal door, she will take care of rest. checked and verified drain pan is clear."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 07/26/2023

Installed new cntrls and main cntrl ran unit thew a wash cycle and a calibration cycle checked all functions and unit is now operating to factory specs

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Charlotte, North Carolina 28278

Ryan S.

Job Details: 07/26/2023

"Customer complained unit not cooling. Customer mentioned he had to have floor replaced from sliding ref out , informed him I will be sousing sliders , took pictures of floor, there was a slight track mark on right side from someone pulling ref out. Put sliders under unit as I pulled it out and customer watched. Found no frost pattern on either evap. Found compressor running and extremely hot. Found no frost pattern. Ordering compressor, filter dryer, inverter and solenoid valve. Informed customer office will call when parts come in, customer was upset whirlpool themselves werent coming out, that we didnt have parts in the truck and he had to wait because he was having guests this weekend. Informed customer all I can do is order parts to repair it, he called whirlpool. Used service while I was there. Informed customer office will call when parts come in. ; rqstng P&A on 1 W10832994 (Compressor) and 1 WPW10143759 (Filter dryer) and 1 W11429989 (Valve) and 1 W11087200 (Inverter)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Charlotte, North Carolina 28278

Ryan S.

Job Details: 07/26/2023

"Customer complained unit has shifted and door not opening properly, found unit was sitting on two runner boards under unit and legs and slipped between runner and flooring. Pulled unit out and customer fixed runners, reassembled unit and Collected fee via"

We serviced a

WHIRLPOOL DRYER

Model WDT730HAMZ0

Near Mint Hill, North Carolina 28227

Vincent O.

Job Details: 07/26/2023

Found punch out on garbage disposal still in tact causing no drain. Removed punch out. Tested and verified proper operation. Unit is draining properly. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Charlotte, North Carolina 28269

Vincent O.

Job Details: 07/26/2023

Upon arrival found no operation whatsoever. No fans nocompressor operation. Reset unit. All functions check ok began to work. Control board failure. Unit will need control replaced. Ordering control. ; ordrng 1 W11566851 (Control)

We serviced a

WHIRLPOOL RANGE

Model MGS8880DS0

Near Simsbury, Connecticut 06070

Chuck M.

Job Details: 07/26/2023

Customer complaint is that range has error code F8e0 cooling fan too slow. Confirmed error code. Informed customer that screws to burner heads are rusted and will break off inside orifice. Customer decided to buy new.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Charlotte, North Carolina 28278

Ryan S.

Job Details: 07/26/2023

"Customers said unit wasnt drying, upon arrival found unit was out of warranty, she said she moved in and the home wasnt new, informed customer unit is out of warranty and she would have to pay, she said whirlpool told her it was in warranty or she wouldnt have had us come out. Refused to pay trip fee because she said she was misinformed. Left call at this point."

We serviced a

WHIRLPOOL FREEZER

Model KRFF305ESS00

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 07/26/2023

"Checked over fridge and found unit leaking water from freezer section and building up frost from door not closing and sealing. Removed ice from bottom of cabinet and found drain clogged this is causing unit to over flow during a defrost and leak out of door, removed drain line and found blocked cleaned and cleared ran hot water threw drain and unit is now draining and operating to specs"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 07/26/2023

"Customer complained of scraping noise. Found belt cover bad came off. Also heard another rattle noise. Inspected all around unit and found rattle is coming from suspension brace and is in the normal design and new part wont fix issue. Informed customer noise is normal. Installed belt cover with bigger screws because screw hole on one side was worn out, causing screw to fall out. Ran unit in spin and agitate and verified proper operation."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 07/26/2023

Checked unit control control shutting off on its own ordering control; ordrng 1 W11611306 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 07/26/2023

"Checked unit found drive motor bearing faulty making noise and pulley has shifted cuasing belt to fall off actuator motor loose ordering motor and actuator; rqstng P&A on 1 W10913953 (Actuator) and 1 W10890624 (Motor), states that autho needed"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TS2A

Near Southampton, Massachusetts 01073

Gary V.

Job Details: 07/26/2023

"Inspected and found main acu and ui having communication fault, quoted and she will call if wants repaired."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW0

Near Worcester, Massachusetts 01606

Chris B.

Job Details: 07/26/2023

Replaced all parts and dishwasher running normal. No leaks detected. Ran diagnostic test and all tested properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Millbury, Massachusetts 01527

Chris B.

Job Details: 07/26/2023

Replaced all parts and unit running normal. Ran heating element on diagnostic and ran good. Drained out the unit and replaced both boards. Mentioned to the customer to keep an eye on the unit for the next few days.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US3A

Near Grafton, Massachusetts 01560

Chris B.

Job Details: 07/26/2023

Replaced valve and no leaks detected. Mentioned to the customer to run a few quick cycles and to keep an eye on the unit. Customer was unable to find the breaker switch and mentioned to run to make sure it will fill up correctly and check for water level. Couldnt run a quick cycle test.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Douglas, Massachusetts 01516

Chris B.

Job Details: 07/26/2023

Complaint that the unit is making a noise in the compressor side. Found condenser coils close to the upper panel making a steady buzzing noise. Will order sleeves for a return trip. Customer ask for Chris to return. ; ordrng 2 W11661094 (Sleeves)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 07/26/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW01

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 07/26/2023

Washer stopping mid cycle. Found f8e1 and f9e1 found coin catch clogged and cold water screen clogged. Cleaned and tested all checks ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Hebron, Connecticut 06248

Jeremy B.

Job Details: 07/26/2023

Icemaker making very little ice. Ran test 120 and icemaker cycled and harvested. Temps are correct icemaker getting power and water. ; ordrng 1 W11557001 (Icemaker)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Westfield, Massachusetts 01085

Gary V.

Job Details: 07/26/2023

"Inspected and found blower and main acu needs to be replaced, installed new parts per dealer and found defective wire harness, blower motor not getting voltage on high and medium, but works on low speed. unit would need wire harness replaced. No part breakdown in service matters. Dealer will call manufacturer."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW

Near North Attleborough, Massachusetts 02760

Angel R.

Job Details: 07/26/2023

"Installed parts, tested ok. Advised customer to make sure outlet if freed up for the washer only going forward.; dspstn on spec-tagged invntry: 1 W11322903 CNTRL-ELEC"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204ESS0

Near Amherst, Massachusetts 01002

Mike K.

Job Details: 07/26/2023

"Unit pulled out on arrival, water stains coming from motor, water dripping directly from motor assy. Quoted for sump assy/labor. Will do some research first. Saved estimate, collected for service call"

We serviced a

FRIGIDAIRE FREEZER

Model FKFH21F7HWB

Near Agawam, Massachusetts 01001

Roger R.

Job Details: 07/26/2023

Found unit not defrosting properly. Initiated defrost and unit did not defrost. Customer had a new main board on hand. I installed that part and started defrost cycle. Heater came on and unit started to defrost. Charge labor of $199 No warranty on part. 30 days labor.

We serviced a

LG DRYER

Model DLG2102W

Near Franklin, Massachusetts 02038

Angel R.

Job Details: 07/25/2023

"Found igniter open, quoted on repair and parts. They will think it over."

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Troutman, North Carolina 28166

Mark C.

Job Details: 07/25/2023

Customer states unit has spots on the cook top that wont come off units front 2 burners have what appear to be water deposits on them from a boil over. Instructed customer on the cleaning methods found on page 5 of the use and care manual.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Troutman, North Carolina 28166

Mark C.

Job Details: 07/25/2023

Unit is leaking from a failed bushing on the heating element. The floor under the unit is saturated and flaking put photos of the damages in the pics.; used 1 W11537778 (Heater) from stock

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mooresville, North Carolina 28117

Mark C.

Job Details: 07/25/2023

Customer states unit takes multiple 70 dry cycles to dry the clothes. Upon inspection unit is operating properly however unit has buildup in the vent hose. Instructed customer that the ductwork needs cleaned and the unit is running properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 07/25/2023

"Cx complaint that the unit is not making ice after the last visit. I inspected the unit to confirm the complaint. I ran multiple tests: 15, 36, 45, 56 & 57. Test 56 had an E2 error code. I ran a harvest test and it completed the cycle, I cycled the power to reset the unit. Im ordering a new IM to resolve the issue.; ordrng 1 W11658802 (IM assembly)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near Agawam, Massachusetts 01030

Mike K.

Job Details: 07/25/2023

"Unit is leaking from rf. Clogged evap drain wont clear, lot of rust in drain pan, lots of black mold on styrofoam. Attempted to clear from rear, will not. Will need new drain tube and unit will need to be lifted and bottom dropped to remove tube from drain pan. Quoted for drain tube/labor. Did not include icemaker as with age of unit and mold/condition of rest of unit, decided to not repair"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW05

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 07/25/2023

"Unit has been leaking from under unit, turned water off and had stopped. Turned on and found leak coming from valve assy.; ordrng 1 WPW10279909 (Water valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Easthampton, Massachusetts 01027

Mike K.

Job Details: 07/25/2023

"A little condensation on shelves, no longer getting droplets on ceiling of rf. Explained that is normal, especially in humid weather as air gets in each time door is opened. Double checked seals and sealant from last repair, all looked good. Added some silicone to freezer liner/case, though no sign of condensation in the freezer."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 07/25/2023

"Customer complained unit not spinning, said it was getting off balance .upon arrival ran service mode and found lounge fill error. Found unit water lines were shut off to machine. Turned water lines on and water working properly, customer said he sister must have did that but didnt think that was the issue. Ran service mode again and all functions working properly, showed customer unit spinning. Checked suspension and suspension looks good. Ran normal wash and unit didnt get off balance at spin. Customer said she had the water lines leak and ruined the wall behind the unit. Informed customer of floor is weaker u it may get off balance due to weak floor. Informed customer unit is working as designed, verified proper operation"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Durham, Connecticut 06422

Jeremy B.

Job Details: 07/25/2023

Customers complaint is washer not powering on. Plugged washer in and drain pump keeps running. Canceled pump and ran automatic test and then calibration all checks ok.

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Douglas, Massachusetts 01516

Amanda R.

Job Details: 07/25/2023

Replaced motor tested operation normal

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Webster, Massachusetts 01570

Amanda R.

Job Details: 07/25/2023

Replaced actuator tested starting normally recommended having dehumidifier in basement ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KBS1

Near Vernon, Connecticut 06066

Chuck M.

Job Details: 07/25/2023

Installed pivot tines and showed customer fold down is more stable.

We serviced a

KITCHENAID RANGE

Model KFGG504KPS1

Near South Windsor, Connecticut 06074

Chuck M.

Job Details: 07/25/2023

Customer complaint is that front burner caps are peeling and rusting causing flame to be intermittent. Took pics. Ordered burner caps P&A.; rqstng P&A on 1 W11605759 (Burner Caps)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Mooresville, North Carolina 28117

Mark C.

Job Details: 07/25/2023

Cleared ice installed new evaporator cover unit is fully operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Cornelius, North Carolina 28031

Mark C.

Job Details: 07/25/2023

Installed new valve and ice maker unit is fully operational.

We serviced a

MAYTAG DRYER

Model MEDC200XW3

Near Cornelius, North Carolina 28031

Mark C.

Job Details: 07/25/2023

Unit sounds like it has something in the fan removed fan unit no longer makes noise. Replaced blower unit is fully operational with no abnormal noise.; used 1 WP694089 (Wheel) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS01

Near South Windsor, Connecticut 06074

Chuck M.

Job Details: 07/25/2023

"Customer complaint is that freezer door was frozen shut and water was underneath deli drawer. Inspected and found drain pan bowed and freezer door gasket pulled out of liner at bottom. Attempted to secure gasket but found foam inside liner has expanded and liner is pushed too far away. Ordered freezer door, gasket and drain pan. ; ordrng 1 W11457241 (Drain Pan) and 1 W10638486 (gasket-fip) and 1 LW10708432 (dor-fip ss)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS04

Near South Windsor, Connecticut 06074

Chuck M.

Job Details: 07/25/2023

Customer complaint is that refrigerator was not cooling in both sections. Inspected and found ice buildup on evaporator. Cleared ice buildup and found heater disconnected. Tested heater and it checked ok. Set defrost to basic. Advised customer to allow time for unit to stabilize and reach proper temperature. Customer has POP.

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 07/25/2023

"Replaced drain pump. Ran calibration. Tested, washer now operating properly.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

MAYTAG DRYER

Model MEDB700VQ0

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 07/25/2023

"Disassembled dryer, replaced idler, wheel and element. Reassembled, tested, dryer operating properly and quietly.; dspstn on spec-tagged invntry: 1 WPW10547292 IDLER PULLEY , used 1 WP8544771 (Element) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Tega Cay, South Carolina 29708

Mitch H.

Job Details: 07/25/2023

Tested and ran diagnostics. No stored error codes. Customer says washer bangs and wobbles no matter what cycle or size load is being run. Ran diagnostics cycle and noticed that basket doesnt run true even empty. Seems to run eccentric and move around. Ordering basket and wash plate. Advised customer that basket would ship directly to her and she would need to inspect for damage and call office.; ordrng 1 W11510461 (Wash plate) and 1 W11513243 (Basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 07/25/2023

"Replaced compressor, held vacuum for 15 min, Charged with 5.3oz r134a. Unit came on and return line getting hot, evap cover getting cold. Cs to monitor.; dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

KITCHENAID COOKTOP

Model KGCS166GSS07

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 07/25/2023

"Drilled out screws holding burner heads. Removed top, replaced spark module and switches. Removed unit from counter, replaced all orifice holders. Reinstalled unit into counter, reinstalled top and burner heads. Plugged cooktop on and turned gas on. Tested, all burners lighting and operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Fort Mill, South Carolina 29707

Mitch H.

Job Details: 07/25/2023

"Replaced control and drain pump. Ohmed heater, checked good. Tested, dishwasher now operating properly.; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 07/25/2023

"Ran washer due to unit shut down bf the spin cycle leaving water in tub never draining out, found unit starting up and running ran diagnostics and found f9e1 error Long drain. Checked drain pump and found operating normally ran a calibration cycle and unit went threw, ran unit thew a wash and a spin several times and drain pump is operating normally checked ohms and unit is in range. Washer is working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBB00

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 07/25/2023

"Installed new fan kit siliconed around cabinet doors and adjusted temps checked effort cycle and unit is defrosting, all operations now working to specs ; dspstn on spec-tagged invntry: 1 W10916494 FAN KIT"

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 07/25/2023

"Installed new burner and switch heated all burners up and stove top is now working properly, tested oven and heated to 350 degrees oven got to temp. All functions now working to specs ; dspstn on spec-tagged invntry: 1 W10911303 INFINITE SWITCH"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 07/25/2023

"Checked over unit and found frost building up in freezer section along rails and bottom, checked gasket and found gap on top of freezer door allowing warm air to get in And build frost. Melted ice and adjusted freezer door so gasket would seal properly added silicone to edges of cabinet to prevent any warm air from getting in advised customer due to weather and humidity there will be frost in freeze this is normal and will go away, adjusted temps to recommended setting customer had freezer on 1 set to 4, all operations are now working to specs"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 07/25/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 07/25/2023

I was just a helper for RS.; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A

We serviced a

MAYTAG RANGE

Model MGR6772BDS

Near Walpole, Massachusetts 02081

Angel R.

Job Details: 07/25/2023

"Found bake igniter dead at lower oven, quoted customer. They are on fixed income so they will think about it and get back to us."

We serviced a

ADMIRAL WASHER

Model AAV7000AWW

Near East Hartford, Connecticut 06118

Jeremy B.

Job Details: 07/25/2023

Washer not spinning out. Tested and found the transmission stripped out and basket not turning. Needs new transmission. Part NLA.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GARF30FDGB04

Near Charlotte, North Carolina 28211

Jeff L.

Job Details: 07/25/2023

Found compressor running and condenser fan running. Took evaporator cover off and evaporator had no frost pattern atEverything is normal except for cooling issue. I bubble checked all lines brazed from factory and found no leaks. It appears to be a leak inside the cabinet calling whirlpool tech line to give diagnosis and see what direction they want me to go. I spoke with (rob) at tech support and it was diagnosed with leak in cabinet. Unit is being changed out.SR# 7736934665(Call complete)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 07/25/2023

Whirlpool had another company out and they replaced dispenser assembly but the unit is still dripping water out of supply line on dispenser. Seems to be a small amount of pressure coming thru the line at all times. Customer has to wipe water out of floor daily. To make this a good repair Im ordering part #W11566768 and part#WPW101179146 will have to call customer when parts come in; ordrng 1 W11566768 (Reservoir) and 1 WPW10179146 (Water valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Matthews, North Carolina 28104

Jeff L.

Job Details: 07/25/2023

Found reservoir froze up. Took hair dryer and defrost the reservoir and starting getting water thru door again. The reservoir sits on top of evaporator coil and its freezing up. Seen service bulletin where the fan and board need to be replaced. Part #W11608966 Part#W11620204 per bulletin the fan speed has been changed to accommodate for this problem. Office will call when parts come; ordrng 1 W11608966 (Evaporator fan motor) and 1 W11620204 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Stallings, North Carolina 28104

Jeff L.

Job Details: 07/25/2023

Replaced evap fan motor and blade ran unit thru diagnostics and had no fault codes. All operations are normal working properly. Working properly at this time. Unit ran and checked ok(Call complete)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD612ESS00

Near Matthews, North Carolina 28104

Jeff L.

Job Details: 07/25/2023

"Icemaker had frozen water in the mold,however the ice maker will not cycle. Found gear head in module broke need to replace ice maker assembly for a good repair. Advised customer we would call when part comes in to schedule.Part#W11126009; ordrng 1 W11126009 (Icemaker)"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Marshville, North Carolina 28103

Jeff L.

Job Details: 07/25/2023

"Call this number before heading out 704-288-6395 (Jeff) making loud grinding noise the gearcase is bad has slung fluid all over down below . The unit is also not allowing hot water into unit solenoid is bad.Gonna replace the following parts to make it a good repair. Gearcase,clutch,wash-plate, water inlet valve. Will return aug 2nd pm; ordrng 1 W11454372 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Clutch assembly) and 1 WPW10215115 (Wash plate) and 1 W11038689 (Water valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Plainville, Connecticut 06062

Ruben C.

Job Details: 07/25/2023

Replaced gearcase splutch basket and washplate Had to chisel out washplate. Tested operation normal; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFD2561HES

Near New Britain, Connecticut 06052

Ruben C.

Job Details: 07/25/2023

Checked unit found evap motor turning very slow replaced evap motor tested normal; used 1 WPW10128551 (Evap fan motor) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Hartford, Connecticut 06112

Ruben C.

Job Details: 07/25/2023

Checked unit found drain hole frozen cleared drain line tested operation normal

We serviced a

AMANA WASHER

Model NFW5800HW0

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 07/25/2023

"Customer complained unit leaking from dispenser. Upon arrival I stored around dispenser and didnt find any cracked or loose hoses attached to dispenser. Per service pointer W11481731 , found faulty dispenser. Quoted 266$ to replace dispenser. Replaced part from pre id ts. Ran and checked for leaks, no leaks detected. Collected via card. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 07/25/2023

"Customer complained unit freezing on top on ref section. Put unit in service mode and ran. Diffuser, diffuser non responsive. Checked power to diffuser and no voltage present, ordering control and diffuser. Informed customer office will call when parts come in. ; ordrng 1 W11566891 (Control) and 1 W11645127 (Diffuser)"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DC4

Near Somers, Connecticut 06071

Gary V.

Job Details: 07/25/2023

Installed new lid and tested fine.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 07/25/2023

"Installed parts listed and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Walpole, Massachusetts 02081

Angel R.

Job Details: 07/25/2023

"Installed parts, tested ok.; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV1

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 07/25/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED500CMW0

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 07/25/2023

"Cx complaint that the unit is making noise. I inspected the unit to confirm the complaint. The unit heats, tumbles and has good airflow. I heard the noise while the unit ran. I removed the drum and found a piece of plastic in the drum liner. I removed the object and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 07/25/2023

"I installed the ordered ignitor and tested the unit for the cx. The unit is working as designed. The panel sent is grey again, the cx needs a black one not grey. I cross referenced the part number from service matters, Th installed panel and the ordered one both have the correct part number. I think the manufacturer may have modified the color. Im ordering another to try again, if the same color comes I will call WP to document the situation.; rqstng P&A on 1 W10879583 (Panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlotte, North Carolina 28212

Robert A.

Job Details: 07/25/2023

"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found heavy frost on the FC evap. I removed the ice and found the defrost heater connector loose. I secured the connector and wrapped it in foil tape. I ran test 5 & 13, the heater came on with no issues. The unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Wolcott, Connecticut 06716

Martino S.

Job Details: 07/25/2023

"Replace drain pump assembly then run wash cycle and check unit draining ok, instruct customer on overloading."

We serviced a

AMANA REFRIGERATOR

Model ASI1275GRS07

Near Southington, Connecticut 06489

Martino S.

Job Details: 07/25/2023

Check unit have water supply leaking at union joint customer informed. No water from filter head the filter is not engaging and 120V to water valve. Parts order tentative P/A.; ordrng 1 W11162041 (Water filter housing) and 1 W11172791 (Water filter housing) and 1 W11546685 (Water valve)

We serviced a

AMANA DRYER

Model NDE2335AYW

Near East Hartford, Connecticut 06118

Jeremy B.

Job Details: 07/25/2023

Dryer making noise and not tumbling large loads. Found idler pulley worn and belt worn needs new. ; ordrng 1 WP37001287 (Idler pulley) and 1 WP40111201 (Belt)

We serviced a

WHIRLPOOL WASHER

Model WFW75HESW0

Near East Hartford, Connecticut 06118

Jeremy B.

Job Details: 07/25/2023

Door lock keeps clicking and not unlocking. Was able to open and tried running automatic test but needs new door lock. ; ordrng 1 WPW10443885 (Door lock)

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 07/25/2023

Control panel not powering on. Was able to enter diag but buttons not responding. Was able to get into a spin and gearcase loud. Needs new UI gearcase. ; rqstng P&A on 1 W11478526 (UI) and 1 W11449841 (Gearcase) and 1 W11550891 (Agitator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 07/25/2023

Installed new parts and tested all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Hartford, Connecticut 06106

Jeremy B.

Job Details: 07/25/2023

"Installed new parts and tested washer making noise when agitating. Noise coming from motor. New cam was damaged. Needs new motor. ; rqstng P&A on 1 W11283592 (Motor), used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW3

Near Andover, Connecticut 06232

Jeremy B.

Job Details: 07/25/2023

Customers complaint is lid randomly not unlocking after a wash. Ran diag found F5E2 ran test 51 and 52 and washer ran through and lid locked properly. Quoted customer for a new lid lock. She will keep trying to use machine over the next week to see if it keep happening and call back if she wants fixed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 07/25/2023

"Checked and found no water to ice maker r from dispenser. Replaced valve, tested, valve operating properly but still no water. Order filter housing assembly and reservoir.; ordrng 1 W11204869 (Reservoir) and 1 WPW10394053 (Filter housing), dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near West Hartford, Connecticut 06117

Ruben C.

Job Details: 07/25/2023

Checked unit found element open replaced element tested norma; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X16DW06

Near Bloomfield, Connecticut 06002

Ruben C.

Job Details: 07/25/2023

Checked unit found evap frozen over heating element is normal control has been replaced before replacing def therm ; used 1 WPW10383615 (Therm) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB00

Near East Granby, Connecticut 06026

Ruben C.

Job Details: 07/25/2023

"Checked unit comp operating no fros pattern at all may have internal leak need to check with nitrogen ordering comp evap and filter drier; rqstng P&A on 1 WPW10507886 (Comp) and 1 W10836706 (Evap), ordrng 1 Timeextratime (Time), rqstng P&A on 1 W10843121 (Filter drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 07/25/2023

"And to install new compressor. In new compressor with Robert. Emptied r600, pulled vacuumed and checked for leaks with nitrogen, no leaks after fixing one issue. Filled with 68g r600. Frost patter present. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 07/25/2023

"Came to install door installed door, door checked good. Verified proper operation."

We serviced a

FRIGIDAIRE DRYER

Model EFME427UIW0

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 07/25/2023

"Customer dryer was actually leaking , not the washer. Found valve on dryer was leaking. Customer wanted to just unhook dryer valve. And not repair. Collected trip fee."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Southington, Connecticut 06479

Martino S.

Job Details: 07/25/2023

"Unit fill and drain only need helper support please order part tentative P/A.; ordrng 1 MVW6200KW0 (Transmission) and13.96 1 W11283592 (Motor) and 1 W11239857 (Belt), dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10721967 CAM KIT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Charlotte, North Carolina 28208

Ryan S.

Job Details: 07/25/2023

"Retuned to replace parts ordered, installed all gaskets, and installed tip led strip and bottom led. Showed customer verified proper operation."

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HV4

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 07/25/2023

"Tested unit and found oven light staying on and unit would not heat up, checked voltage to oven and find 240v and 120v on each side checked wire harness and found door switch disconnected causing light to stay on and unit to not heat up thinking door is open, reconnected switch and heated unit to 350 degrees checked element and unit is now heating and all functions are working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Harwinton, Connecticut 06791

Martino S.

Job Details: 07/25/2023

"Check water supply to water valve good, ice maker does not cycle on, part order tentative P/A; ordrng 1 1 (W11455232) and 1 W11455388 (Water valve)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 07/25/2023

"Upon arrival customer is irate and throwing obscenities, needs rescheduled with a different technician for I will not deal with this weasel of a man; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 07/25/2023

"Installed new electronics and cycled back on, temps in both compartments test good. Took pics of temps. All functions test fine."

We serviced a

MAYTAG WASHER

Model MVWB865GW

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 07/25/2023

"Found black crud in the inside underneath the wash plate and wash plate was loose. After removing the agitator the nut broke of because of heavy rust. Will need to order new gear case, plate and screw. Will order parts for a return visit. Customer ask for Chris to return if possible.; rqstng P&A on 1 W10909670 (Spanner Nut) and 1 W11393685 (Gear Case) and 1 W11550891 (Wash Agitator) and 1 2xFrameJob (2x Frame Job) and 1 W10752187 (Screw)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Palmer, Massachusetts 01069

Chris B.

Job Details: 07/25/2023

Complaint that the unit is not cooling properly. Found little frost pattern on the evap. and condenser is clean. Will order parts for a return visit.; ordrng 1 W11370574 (Compressor Kit) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11504447 (Coupler) and 1 W11504433 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

We serviced a

LG WASHER

Model WM3270CW

Near Springfield, Massachusetts 01119

Chris B.

Job Details: 07/25/2023

Unit couldnt be serviced do to washer is on a pedestal and theres no room in the back nor space in the front to get to the pump. Will need to reschedule when customer has it down to the floor. Customer will contact office as soon as washer is accessible. Please reschedule customer when washer is ready.; O-emld tckt

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