We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
06/16/2023
Installed new fabric dispenser. Tested and verified proper operation. No leaks. All functions check ok.
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Gastonia, North Carolina 28052
Mark C.
Job Details:
06/16/2023
Unit is giving an F3 E0 for a shorted temperature sensor. Replaced control and temperature probe unit is fully operational.; used 1 WPW10181986 (Temp sensor) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gastonia, North Carolina 28056
Mark C.
Job Details:
06/16/2023
"Customer states unit is making an abnormal noise. Ran a quick wash cycle, upon spin unit has a banging due to the drain hose bouncing off the back of the unit adjusted hose unit is fully operational."
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HN1
Near Shrewsbury, Massachusetts 01545
Angel R.
Job Details:
06/16/2023
Customer complaint of screen dimming on its own at times as well as unresponsive. Also seems like the door switches do not catch but i could not duplicate the door switch issue. Did see that the UI display went dim and at times while testing. Informed customer of UI price and install. Will not proceed with repairs.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Lincolnton, North Carolina 28092
Mark C.
Job Details:
06/16/2023
Installed new motor capacitor and control unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFA32SMHN00
Near Shrewsbury, Massachusetts 01545
Angel R.
Job Details:
06/16/2023
"Customer complaint of handles getting scratched, says she has had them replaced before. Quoted customer on parts and labor and has decided to just get covers for the handles. Will not proceed with repairs."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Charlton, Massachusetts 01507
Chris B.
Job Details:
06/16/2023
"Complaint that the unit is not cleaning properly. Ran a full diagnostic test and found no error codes. Dishwasher ran with no issues but bottom wash arm is too loose and unit missing a rack ear, back tube feeder and top wash arm. Both pumps are working correctly. Heating Element is normal. Will order all missing parts.; ordrng 1 WPW10463906 (Filter Screen) and 1 WPW10340741 (Tube Feed) and 1 WPW10327455 (Top Spray Arm) and 1 WP3400918 (Retainer) and 2 W10165274 (Screw)s and 1 WPW10491331 (Lower Wash Arm) and 1 WPW10082861 (Stop Clip)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
06/16/2023
I replaced evaporator cover defrosted evaporator evaporator was completely frozen over. Inspected to make sure. Frost pattern is being produced on evaporator evaporator is producing a full frost pattern. No additional issues found with refrigerator cooling at this time or freezer cooling. No issues reported about freezer either.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Lincolnton, North Carolina 28092
Mark C.
Job Details:
06/16/2023
Unit is showing a fan speed error due to a faulty tac on the cooling fan.installed new fan unit is fully operational.; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Wingate, North Carolina 28174
Jonathan J.
Job Details:
06/16/2023
Complaint not making noise I found icemaker was had lost position. Replaced icemaker. Cycled power before unplugging icemaker tested operations. Everything is working fine with no additional issues found at this time. I performed test number 97 and 120 icemaker filled with water. Cycled fine.
We serviced a
MAYTAG DRYER
Model MLE22PDAYW0
Near Charlotte, North Carolina 28226
Ryan S.
Job Details:
06/16/2023
"Found blower wheel cracked and motor shaft warped. Tore down dryer replaced both the blower wheel and drive motor. Checked all components to dryer while it was broke down and all parts are operating normally. Removed lint from bottom of dryer and blower wheel assembly, also cleaned lint filterUnit ran and checked okCALL COMPLETE JL"
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Wingate, North Carolina 28174
Jonathan J.
Job Details:
06/16/2023
"Cockroach infestation all over oven cannot service oven due to cockroach, infestation. Customer sprayed electronic control board down with cockroach. Poison control is saturated with poison. Cooktop is also saturated with poison control has cockroach feces all over it. Infinite switches also have feces from cockroaches all over switches."
We serviced a
FRIGIDAIRE DRYER
Model FASE7074LR0
Near Wingate, North Carolina 28174
Jonathan J.
Job Details:
06/16/2023
"Complaint dryer overheating with towels towels extra hot to the touch. I found control relay sticking customer declined control replacement today. I inspected heater to see if it was grounding out anywhere. No issues with Heater and Inspected thermostats. No issues with thermostats. Inspected vent never issues with venting on inspected rollers. Customer said unit was making abnormal noise. No issues with rollers or idler. I did find a little bit of rust on the idler arm, but no issues found customer said unit got so hot. She was afraid it was gonna catch the house on fire. I could not find anything that was Bert. No issues with wiring nothing grounding out."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Weddington, North Carolina 28104
Jonathan J.
Job Details:
06/16/2023
"Replace compressor verified frost pattern for frost pattern on single evaporator core in freezer, tested operations no leaks using soap bubbles by Nu Calgon. No additional issues found with refrigerator cooling at this time. I did find waterline was leaking not fully secured at wall connection upon arrival. Wall is slightly discolored, but it could be just due to the wall never being painted. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB119WFBB00
Near Palmer, Massachusetts 01069
Gary V.
Job Details:
06/16/2023
"Inspected and found air damper struggling to open, replaced air damper and cycled, tested fine.; used 1 WPW10594330 (DAMPER CNTRL) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Belchertown, Massachusetts 01007
Gary V.
Job Details:
06/16/2023
"Inspected and found stuck lite relay on control board, replaced with new control board and tested fine.; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Granby, Massachusetts 01033
Gary V.
Job Details:
06/16/2023
"Inspected and found water leak thru door seal, replaced door seal and cycled, tested fine.; used 1 W11483553 (GASKET) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
06/16/2023
I replaced previous parts that were ordered I tested and inspected for leaks no leaks found dishwasher is operating normally. ; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Charlotte, North Carolina 28208
Robert A.
Job Details:
06/16/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model HAV2558AWW
Near Charlotte, North Carolina 28205
Robert A.
Job Details:
06/16/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ2
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
06/16/2023
"Disassembled microwave and replaced magnetron. Reassembled and tested, heating and operating properly.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
06/16/2023
"Replaced console and ACU control. Turned breaker back on. Set time and date and ensured correct model and serial were stored. Tested oven, all functions operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tega Cay, South Carolina 29708
Mitch H.
Job Details:
06/16/2023
"Replaced control, ran calibration. Tested washer, all functions operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, North Carolina 28270
Ryan S.
Job Details:
06/16/2023
Found stator motor bolt holding housing together was loose allowing brake housing to slide down causing a noise. Checked all components underneath machine everything was working properly. Reattached stator assembly and tightened bolt back down will glue. Unit was ran and checked okCALL COMPLETE JL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, North Carolina 28270
Ryan S.
Job Details:
06/16/2023
"Replaced both fresh food and freezer doors transferred over parts from old freezer door to new one. Also, replaced damper motor assembly due to loud noise. Customer had all shelves out of fridge upon arrival so we left them out for the customer at end of job.had to tape wire harness so it would not rub bottom door hinge. Checked all operations of unit ran and checked okCALL COMPLETE JL; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
06/16/2023
"Found right hinge assembly broke, the spring was completely damaged. Also checked left hinge assembly it was still in good mechanical working order, went ahead and changed it as well. After replacing both spring hinges door was back to normal operating procedure. Ran unit thru test cycle all operations are normal. Unit ran and checked ok"
We serviced a
WHIRLPOOL WASHER
Model Mvwb725bw0
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
06/16/2023
"Check unit found door lock strike broken off door not locking, replace door lock assembly then calibrate unit and check unit working to specs. Leave unit on clean cycle and instruct customer to use clean cycle once a month and use less soap."
We serviced a
WHIRLPOOL DRYER
Model WED6400SW1
Near Wallingford, Connecticut 06492
Jimmy R.
Job Details:
06/16/2023
"Turn control on control display F1 code, take control apart and smell burning on closer look control is burn on two contact point. Control order for return part tentative P/A.; ordrng 1 WPW10111616 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Manchester, Connecticut 06042
Chuck M.
Job Details:
06/16/2023
Customer complaint is that ice maker makes too much ice. Inspected and found shutoff arm pulled away and fill cup twisted. Replaced ice maker. Advised customer to allow time for ice production.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30IVWH0
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
06/16/2023
Door not latching. Found latch broken. Needs latch and handle. Quoted customer they will pass.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
06/16/2023
Dishwasher leaking. Found drain hose not connected at side of dishwasher. Secured hose and tested found no leaks.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Durham, Connecticut 06422
Jimmy R.
Job Details:
06/16/2023
"Check unit heard noise between tub and basket getting louder when unit is in spin cycle. Remove tub gasket and found coin stuck between basket and tub, remove coins and replace gasket. Also door not closing correctly slightly lower, adjusted door hinges and door closing correctly. Calibrate unit and check unit working to specs no more noise while washing or spinning."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Mint Hill, North Carolina 28227
Jenn F.
Job Details:
06/16/2023
"On arrival old cord and block on top of dryer. Checked voltage at the board. Not getting proper voltage. Checked at the wall 240 across l1 and l2, but l1 to ground 14 volts. And l1 to neutral 0volts. L2 to neutral 145volts. Tried to reset breaker, no change to voltage. Customer needs to have electrician check outlet."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
06/16/2023
Checked cover unit due to leaking from back again found water line keep cracking causing the leaking. Cut out bad spot in waterline and advised customer water line on house side needs to be replaced otherwise it will keep happening. Ran water threw unit and machine is now not leaking and ok for now until waterline is replaced asap
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
06/16/2023
"Check unit found coin slot stuck unable to put coins for operation. Take coin slot apart found screw fallen out preventing slot from sliding out and springs broken. Remove and replace screw, repair springs and attached. Recalibrate unit and check unit working to specs."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
06/16/2023
"Check unit found agitator broken off separated from wash plates, wash plate is broken and needed to replace. Parts order for service tentative P/A.; ordrng 1 W11510461 (Wash plate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT01
Near Wolcott, Connecticut 06705
Jimmy R.
Job Details:
06/16/2023
"Tested unit found machine not cooling properly, check evaporator found low frost pattern, check compressor found low amps. Will order new compressor and process tube, parts tentative P/A.; ordrng 1 WPW10507886 (Compressor) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
06/16/2023
Cx complaint that the unit is still violently shaking. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e2. The suspension is more loose than normal. The suspension rods need to be replaced to resolve the issue. Im ordering the suspension rods for the return visit.; ordrng 1 W11217817 (Suspension rods)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
06/16/2023
Cx complaint that the unit leaks water from the door. I inspected the unit to confirm the complaint. I found an error code: f6e4. I cleared the code and ran a service cycle. I seen water present on the right side outside of the gasket. I replaced the gasket and ran a service cycle. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
06/16/2023
Cx complaint that the unit is not cooling in the FC. I inspected the unit to confirm the complaint. I found the FC evap covered in ice. I removed the ice and tested the fan. The fan works fine with no issues. Im ordering a new evap harness to replace the bi metal to resolve the issue. The cx paid in full for the repair by CC.; ordrng 1 W11249952 (Evap harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
06/16/2023
"Cx complaint that the unit is not dispensing ice. I inspected the unit to confirm the complaint. The unit makes ice with no issues. I attempted the dispense ice, the auger engages but nothing comes out. I removed the ice bin and found ice cube fused together at the mouth of the ice bin blocking ice from dispensing. I removed the ice cube chunks and tested the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
06/16/2023
"Installed new control. Tested unit. Upon testing, found that as soon as compressor kicks on unit sparks at control and blows relay. Compressor and control will have to be replaced at the same time. Reordering control. ; ordrng 1 W11035835 (Control), dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
06/16/2023
Found unit unplugged upon arrival. Plugged unit in and verified proper operation. Found unit running in 21 vacuum. Under charged. Customer states compressor was just replaced on Tuesday of this week. Added r600. Tested and verified proper operation of fan and that frost pattern is forming properly. All functions check ok at this time. Advised customer to leave unit running if issue returns.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Troutman, North Carolina 28166
Vincent O.
Job Details:
06/16/2023
Found control lock on causing unit to not operate. Removed control lock. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Hartford, Connecticut 06105
Ruben C.
Job Details:
06/16/2023
Cancelling service unit is a hot point under a year Home Depot sent out wrong company
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Tolland, Connecticut 06084
Chuck M.
Job Details:
06/16/2023
Customer complaint is that refrigerator has water underneath drawers. Inspected and found drain pan bowed. Ordered drain pan. Per service pointer with S code S16360
covers labor. ; ordrng 1 W11457241 (Drain Pan)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Ellington, Connecticut 06029
Chuck M.
Job Details:
06/16/2023
Customer complaint is that washer leaves residue on clothes. Ran manual test cycle and agitate and spin are work properly. Water is draining correctly. Drain pump checked ok. Removed basket and inspected. Showed customer it is clean and no residue or buildup on basket or inner tub. Took pics. Customer does not have hot water connected and does not intend to connect hot water. Washer checked ok. No problem found.
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Northampton, Massachusetts 01060
Mike K.
Job Details:
06/16/2023
"Not heating, open heater elementQuoted for element, approved.Replaced element and tested on timed dry, unit heating properly; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL2
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
06/16/2023
"Unit leaking from water valve, quoted for part/labor, accepted. Replaced water valve and ran cycle through fill into wash, cancelled and drained, no leaks found.; used 1 WPW10327249 (VALVE) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
06/16/2023
"Cs says last load the unit leaked some water behind and in front of unit, hasnt used since.No errors in history, ran self test and completed with no signs of any leaking, no residue from past leaking on underside of unit or by inlet hoses.Ran power wash cycle and deep water wash to fill unit more fully, went through fill and into agitate, cancelled and drained, no leaking found."
We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A2 11
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
06/16/2023
"Unit not draining, customer has already cleared drain trap, put into spin cycle and can hear drain pump humming,; ordrng 1 DC31-00187A (Drain pumo)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
06/16/2023
"Rf staying cold, icemaker stopped and freezer to warm. Fr Evap fan and compressor running on arrival. 21 in fr.Unit has a 60 month part/labor on sealed system.Removed fr Evap cover and only frost on first couple turns. Sealed system issue.Office phones down, saw LINEARGUAGES OIL-LESS guages ordered previously on last compressor replacement so added, r134a unit, turtle compressor.Office to contact when arts come in to schedule return; ordrng 1 W11592010 (Compressor) and 1 2xtime (2x time) and 1 LINEARGUAGESOIL-LESS (LINEARGUAGES OIL-LESS) and 1 W11109499 (Drier) and 1 W11099748 (Evaporator fr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYW01
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
06/16/2023
"Unit Evap fan is hitting ice, cap cover covered in frost. Verified defrost is working, cs admits may have had a door open on several occasions, steamed clear Evap"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Chicopee, Massachusetts 01022
Mike K.
Job Details:
06/16/2023
"Unit had stopped cooling in rf, freezer is cooling. Found full frost pattern on Evap but top was blocked with light coating of frost. And ice build up in upper right.Put into diagnostics, fans working, defrost heater working, left on til cleared frost. Used steamer to clear ice chunk.Verified damper working fine.After clearing all out went, closed diagnostics and compressor kicked on, Evap fan did not, put back into diagnostics and Evap fan not running, verified 120vac to fan, was working earlier, so intermittently working Evap fan.Office to contact when part comes in to schedule return; ordrng 1 WPW10464673 (Evap fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
06/16/2023
"Replaced gear case, washplate and cam, ran through self test fine.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W10752283 WASHPLATE"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near West Hartford, Connecticut 06107
Ruben C.
Job Details:
06/16/2023
Replaced sump motor ran diagnostics normally unit washing normal
We serviced a
WHIRLPOOL DRYER
Model MED7230HC3. H
Near West Hartford, Connecticut 06107
Ruben C.
Job Details:
06/16/2023
Replaced drum tested operation normal heating normally
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Farmington, Connecticut 06032
Ruben C.
Job Details:
06/16/2023
Replaced motor and blower tested operation normal no noise while operating heating normally
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Shrewsbury, Massachusetts 01545
Angel R.
Job Details:
06/16/2023
"Found heating element corroded and blew, also the cover above the element shows a hole burned through it in the event. Called safety to document findings and see about the coverage the customer is demanding on parts and labor. SR#7736609719. Customer is going to fight whirlpool on parts and labor and I aware of parts and labor price quote on a new element install. Customer was offered 50% off on a new unit and will most likely be replacing the range as it is almost 8 years old."
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
06/16/2023
Installed adjusters and covers tested and showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
06/16/2023
Customer complaint is that washer stopped mid cycle. Inspected and found lid locked and console not responding. Checked and found proper voltage at supply. Control is receiving voltage but not sending voltage. Status LED is out. Ordered control and console. ; ordrng 1 W11130237 (console) and 1 W11130238 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
06/16/2023
Customer complaint is that ice maker was not working. Inspected and found no water going to ice maker. Checked valve and water tube to ice maker. All checked ok. Ice maker cycled and called for water. Advised customer to allow time for ice production. Found shelves were not lining up properly. Inspected and found center ladder bowed causing shelves to tilt and sit away instead of together. Ordered center ladder. ; ordrng 1 WPW10248516 (ladder)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
06/16/2023
Found heater wire on thermostat disconnected causing no heat and poor dry. Reconnected and tested all checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
06/16/2023
Control panel not responding properly and buttons not responding. Needs new control panel and control. ; ordrng 1 W11462461 (Control) and 1 W11461688 (Panel)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near East Hampton, Connecticut 06456
Jeremy B.
Job Details:
06/16/2023
Found water valve jammed up causing no flow on cold. Adjusted legs so washer wont wobble and go off balance. All checks ok. Recommend customer washing like items together so load is balanced. ; used 1 W11165546 (VALVE) from stock
We serviced a
KITCHENAID DISHWASHER
Model KUDS24SEBL5
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
06/16/2023
Dishwasher panel broken and screws not securing. Panel NLA.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Wilbraham, Massachusetts 01095
Gary V.
Job Details:
06/16/2023
"Inspected and found unit no longer defrosting, ohmed bimetal and heater circuit and tested fine. Needs jazz board replaced. Spoke with Nikki and computer was down, shes going to look to see if we ever replaced jazz board and if its in warranty or not.; rqstng P&A on 1 WPW10503278 (Jazz board)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hampden, Massachusetts 01036
Gary V.
Job Details:
06/16/2023
"Inspected and found timer motor getting 120 volts but not turning, replaced timer and cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
06/16/2023
"Ran diagnostics, found F9E1 long drain error. Called tech line spoke to Andrew SR# 7736593256, he believes there is a problem with the pressure hose or air dome. Checked air dome for an obstruction, none found. Ordering pressure hose.; ordrng 1 WP353244 (Hose)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near York, South Carolina 29745
Mitch H.
Job Details:
06/16/2023
"Removed and replaced compressor and related components. Charged with nitrogen to 150psi, checked for leaks, none found. Allowed unit to sit under pressure for 20 minutes, no drop. Evacuated nitrogen, pulled vacuum, allowed to sit in vacuum for 15 minutes, all good. Weighed in proper refrigerant charge of 5.75 oz. Plugged refrigerator in, checked operation, all tested good, and cooling correctly.; used 1 W11506635 (Coupler) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Charlotte, North Carolina 28262
Jenn F.
Job Details:
06/16/2023
Ran diagnostics test. Error code f7e6 motor fault. Visually observed belt coming off pulley and motor. Reinstalled belt and installed new capacitor. Calibrated unit and ran automatic test. Passed.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Charlotte, North Carolina 28262
Jenn F.
Job Details:
06/16/2023
Added rubber gasket between bottom of fridge and condenser coils to help quiet vibrations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW
Near Charlotte, North Carolina 28269
Jenn F.
Job Details:
06/16/2023
Food freezing on fresh food section. Visually Observed a damaged damper control as well as missing insulation casing. Replaced with a new damper control. ; used 1 W11645127 (DAMPER CNTRL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Denver, North Carolina 28037
Mark C.
Job Details:
06/16/2023
"Unit leaks from the ice maker into the unit. Placed unit into forced harvest and performed the fill test. Unit overflows due to the Valve staying energized longer that it needs to. Contacted tech line spoke with rob, Techline states it highly unlikely that a logic problem is highly unlikely, units ice maker is most likely unlevel. States replace ice maker and the maker housing.; rqstng P&A on 1 W11658802 (Ice maker) and 1 W11242954 (Ice box)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Springfield, Massachusetts 01108
Gary V.
Job Details:
06/16/2023
"Inspected and found pressure system fault, spin limited fault, water ring fault, checked air dome and hose and tested fine, checked motor and cap and actuator tested fine. Unit not filling with enough water, Will submit estimate for main acu and call with return date.; rqstng P&A on 1 W11543996 (Main acu)"
We serviced a
MAYTAG WASHER
Model MHW4300DW0
Near Suffield, Connecticut 06078
Gary V.
Job Details:
06/16/2023
"Inspected and found multiple problems, faults for drain and main acu , quoted and they will call.; dspstn on spec-tagged invntry: 1 WPW10443885 DOOR LOCK"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Bloomfield, Connecticut 06002
Chuck M.
Job Details:
06/16/2023
Customer complaint is that knob is cracked and just turns on switch stem. Ordered knob P&A. ; rqstng P&A on 1 W11517334 (Knob)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Denver, North Carolina 28037
Mark C.
Job Details:
06/16/2023
Customer states no matter what the machine is set at the fill level never increases. Ran calibration cycle tested various fills unit is working as intended instructed customer on the proper use and care of the unit.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Douglas, Massachusetts 01516
Angel R.
Job Details:
06/16/2023
Found some debris in the blower house causing scraping noise customer described. Unit tested ok.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
06/16/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304DSS0
Near Bolton, Connecticut 06043
Jeremy B.
Job Details:
06/16/2023
Installed new motor sump assy and tested all checks ok. Found no leaks. ; dspstn on spec-tagged invntry: 1 WPW10455261 MOTOR/SUMP
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
06/16/2023
"Found bad ignitor causing no operation on upper oven. Attempted to replace ignitor. Ignitor mounting screws are stripped and cannot be removed, order and replace burner and ignitor together. ; ordrng 1 W11174122 (Burner)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
06/16/2023
Unable to duplicate complaint at this time. Customer says both upper and lower units will not shut off. Always warm to touch. Order and replace console. ; ordrng 1 W11600643 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
06/16/2023
Installed new arm and retainer. Still misaligned. Found that top of liner pushed in. Able to pop liner back into place properly. All functions check ok. If issue returns unit will need tub replacement.
We serviced a
WHIRLPOOL DRYER
Model VED6505GW0
Near Smyrna, South Carolina 29743
Mitch H.
Job Details:
06/16/2023
Found that motor wouldnt turn. Inspected and found that dryer appears to have been dropped on back corner at blower wheel housing bending cabinet and housing. Could not remove screws in blower air duct. Advised customer that due to damage I could not repair dryer and advised them to contact place of purchase.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Burlington, Connecticut 06013
Ruben C.
Job Details:
06/16/2023
Checked unit found rollers slightly worn replaced rollers with roller repair kit tested operation normal; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clover, South Carolina 29710
Mitch H.
Job Details:
06/16/2023
Removed back of washer to install harness. Found that outer tub was damaged or molded incorrectly near the area of the pressure tube connection. Ordering outer tub.; ordrng 1 W11219115 (Outer tub) and 1 2Xtime (2X time)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Torrington, Connecticut 06790
Ruben C.
Job Details:
06/16/2023
Checked unit unit does not have correct voltage cust must remedy this
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near New Hartford, Connecticut 06057
Ruben C.
Job Details:
06/16/2023
Checked unit found shocks making noise as its moving and going off balance also leaking from front door odering shocks and bellows; ordrng 4 W11545322 (Dampers)s and 1 W11314648 (Bellows)
We serviced a
WHIRLPOOL DISHWASHER
Model MDBH950AWB
Near Northbridge, Massachusetts 01588
Angel R.
Job Details:
06/16/2023
Unit is getting power but control and UI are not responsive. Quoted customer on parts and labor and because unit is almost 20 years old they decided to get a new one.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Northbridge, Massachusetts 01534
Angel R.
Job Details:
06/16/2023
"Ran diagnostics, found F7E1 basket speed fault. Customer showed me video of whining noise during agitation which happens once in a while. Found hub, belt and cam damaged. Will need to return to do cam kit as i have none in TS.; ordrng 1 W10721967 (drive pulley), used 1 W10528947 (HUB), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Wales, Massachusetts 01081
Gary V.
Job Details:
06/16/2023
"Sr#7736655118. Arrived and found freezer temp at 15-20 and fresh food at 45-50. Inspected evap and found full frost pattern and fans running, fresh food thermistor out of specs and needs to be replaced. Getting different part number for defrost thermistor that was installed when looking up part, Ordering correct defrost thermistor also. Will order and return to replace.; ordrng 1 W11438736 (Fresh food thermistor) and 1 Wpw10384183 (Defrost thermistor freezer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pineville, North Carolina 28134
Ryan S.
Job Details:
06/16/2023
Found dishwasher filling and washing normally just not draining. Removed water from tub also checked sump assembly it was in good shape. Dishwasher was draining into 1 1/2 pvc waste tube no restrictions found. Motor shaft on drain pump was warped and broke; used 1 W10876537 (Drain pump) from stock
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LS2
Near Hartford, Connecticut 06112
Ruben C.
Job Details:
06/16/2023
Replaced front right burner burner was burnt at connection could not test unit unit was disconnected cust was using another range cust will call if any issues
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, North Carolina 28210
Ryan S.
Job Details:
06/16/2023
Retuned to install Washplate. Installed Washplate and ran factory calibrat. Verified proper operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Worcester, Massachusetts 01609
Chris B.
Job Details:
06/16/2023
Replaced all parts but found bad control board. One broken pin from the control board and will need to order the part. All other parts are installed on the dishwasher. Will order part for a return visit.; ordrng 1 W11305308 (Control Board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Worcester, Massachusetts 01604
Chris B.
Job Details:
06/16/2023
Replaced water valve but found that the unit is missing the drain side hose causing the water to drain out and not hold water for proper washing and broken water inlet port. Will order all part for a return visit. ; ordrng 1 WPW10195536 (Water Inlet Valve) and 1 WPW10508676 (Fill Nut) and 1 WPW10545278 (Water Hose) and 1 8269144A (Drain Hose) and 2 WP285655 (Clamp)s and 2 WPW10503548 (Retainer)s and 1 WP8531323 (Port Gasket)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near South Windsor, Connecticut 06074
Chuck M.
Job Details:
06/16/2023
Installed terminal block and cord. Tested and showed customer it works. ; dspstn on spec-tagged invntry: 1 PT220 RANGE CORD 4' 3 WIRE and 1 WPW10245259 TERMINAL BLOCK
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Gastonia, North Carolina 28052
Mark C.
Job Details:
06/16/2023
Removed unit from demo mode set clock and tested functions unit is fully functional.
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AB2
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
06/15/2023
"Tested unit found temperature of from desire temperature, calibrate temperature and clean top surface burners and electrodes. Check burners lighting and oven heating to specs. Instruct customer to avoid spilling on to burners and inside oven and to clean burners with brittle brush as needed.; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC and 1 WPW10701462 HARNS-WIRE"