Dryer not starting. Found good supply power. Thermal fuse and heater good. Keeps giving F1E1 needs new main control. Quoted customer. Good for 7days.

Oven will randomly start beeping in middle of the night and display F050. Checked all connections and supply power all checks ok. Needs new panel and control. ; rqstng P&A on 1 316472807 (Control) and 1 5304524016 (Touch panel)

Fae1 dispenser electrical fault ran automatic test it did open in test ordering control and dispenser ; ordrng 1 W11412300 (Dispenser) and 1 W11506011 (Control)

"Installed all parts listed and cycled back on, tested fine."

Installed pressure hose and tested. Washer filled and tested washed properly. No noise detected.

Checked unit found heating element connection disconnected reconnected harness tested operation normal had to defrost evap

Checked unit unit is making normal comp sound unit is cooling normal no problem found

Checked unit did not find any issues with unit cust has a very long run outside vent louvers are barely moving

"Installed rotor, slider, and clutch. Ran diagnostics. Left unused part with customer. Ran calibrations. All operations tested ok."

Installed new sliders and rails in freezer.

Unit is non responsive due to a damaged connection at the terminal block replaced block unit is fully operational.; used 1 279320 (Terminal block) from stock

Unit no longer makes noise due to a faulty speaker on the control.; ordrng 1 W11620481 (Control)

Replaced control and pressure hose. Ran on bulky items and max fill and filled properly; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC

Plastic over pipe under sink preventing draining needs correct drain hoses and updated heater element ; ordrng 1 w11537778 (Heater) and 1 W11414944 (Hose) and 1 W11596052 (Clip)

"Ran diagnostics found F4E3 wash motor not running. F7E1 no heat. Tied to see if anything was lodged on pump, found nothing. Will order new sump pump. ; ordrng 1 W11665769 (Sump assembly)"

Found f8e1 error stored. Unit will run through quick wash but not a normal cycle. Tested and found cold water pressure low. Valve not turned on all the way. Removed hose and verified pressure is good. Reinstalled and verified valve on all the way and unit is filling properly. All functions check ok.

"Found evap fan motor not running, checked voltage going to fan checked good at 120v. Upon spinning the motor shaft it was warped and hard to turn by hand advised customer fan motor had burnt up and needs to be replaced. I will have to order part and return to complete call. Part number for fan #WP2315549Part is a special order item will have office call customer when part comes in if they decide to do the job.(THIS IS ESTIMATE ONLY) indie save estimate and sent to customer; rqstng P&A on 1 WP2315549 (evap fan motor)"

"Upon arrival customer had unit unplugged. Plugged unit back in ran quick wash cycle, unit fills and agitates momentarily then the display goes blank and the unit goes into a state of constant draining. Found units pressure hose is kinked causing the unit to sense an overflow situation. Adjusted hose unit is fully operational."

Installed new transformer. Tested and verified proper heating and operation. All functions check ok.

"Check unit found block of ice on freezer floor, remove evaporator cover and back cover to compressor and found that drain is clogged. Steam and clean drain and position heater drain clip into drain. Flush drain with water to verify drain unplugged and reinstalled covers and check unit working to specs."

"F5e1, F7e1, lid up fault and speed sensor fault.Cleared history, ran self test. Failed at spin test, F7e1 error.Checked undeneather and clear, but resisting spinning basket with cam, spin basket by hand and can hear gear case grinding, bad gear case.Quoted for 2x labor, gear space and washplate.Denied, collected for service call"

"Under warranty per service bench, took photo of receipt.Cs had video has sound, and complaint of not draining/running.Replaced drain pump and still getting a grinding sound, this one from the actuator, removed and reset can, and replaced actuator. Tests fine, filled and went into agitation fine, cancelled and drained fine, put into drain and spin and spun out fine.; used 1 W11399437 (DRAIN PUMP), and 1 W10913953 (ACTUATOR) from stock"

"Not washing customer states hearing it drain and going through cycle needs sump assembly but ; ordrng 1 W11305297 (Control) and 1 WPW10327249 (Valve) and 1 W11087376 (Sump), states that autho needed"

New fan not working getting 118v out off connector from the liner In freezer isolated all connectors fan directly getting 118v not running plugged power directly into fan fan works ; O-emld tckt

"Customer removed microwave from cabinet. Replaced inner door, hinges, and arm. Tested, microwave operation properly, did not give door error."

"Arrived and found 7nit was pulled out by customer and he replaced drain pump, and drain pump clamp not reinstalled proper causing leak, I informed customer I could not touch unit as its a liability issue and he will reinstall clamp properly and reinstall unit."

"Inspected and found door pedal out of alignment and not opening door properly and leaking door jammed open, unit needs new door petal, will order and call when part becomes available.; ordrng 1 W11199807 (Pedal)"

"Installed new drain hose and cycled, tested fine.; dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE"

Customer complaint is that range is not working. All elements are not heating. Tested voltage and found voltage for 240V is not present. L1 and L2 each have 120V individually to chassis ground but together no voltage is present. Electrical issue.

Control board was not connected. Connected the board and now unit functioning as it should.

"Adjusted door latch, door not even. New construction home. Spoke with customer over phone prior to visit.Ran diagnostics. Passed all tests. Left voicemail informing them about the dishwasher repair."

Installed evaporator fan and it is working. Advised customer to allow time for unit to reach proper temperature.

Installed blower fan and tested. Showed customer it works.

Customer complaint is that dishwasher was leaking. I inspected and found dishwasher leaning forward and leaking at bottom of door. Leaned dishwasher back and positioned and stabilized. No leaks found.

Customer complaint is that ice container gets stuck. Arrived and container was out. Customer defrosted and turned off ice maker. Customer stated ice was coming out in clumps or coming out of ice mold in one piece. Inspected and found temps set at -22c in freezer and 1c in FF section. Set temperature to 0 degrees F and 37 degrees F. Advised customer to allow time for unit to stabilize.

Replaced compressor pressurized system with nitrogen leak in joint near cabinet on suction line fixed leak then re pressurized system to make sure it was fixed vacuumed system recharged with 5oz r134a ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

"Cs said unit was bought from Costco, but did not have a reciept with mod/ser number, just a shipping label which did not list item, not covered.Bulb had broken while trying to replace, removed broken bulb and replaced. When replaced put in new bulb and stays on full power, not cycling with button.Quoted for bulb and control, approved.Replaced control and bulb and verified unit operation.; used 1 8206232A (BULB) from stock"

Installed new fabric softener dispenser. Tested and verified proper operation. No leaks. All functions check ok.

Found broken wires at drain pump causing unit to not operate. Repaired wiring at pump. Tested and verified proper operation. All functions check ok.

Installed new fabric softener dispenser. Tested and verified proper operation. No leaks. All functions check ok.

Found preignition orifice clogged not allowing LF burner to ignite properly. Cleared orifice and tested. Unit igniting properly. All functions check ok. Instructed customer on proper use and care of machine.

Found freezer light out causing upper RC lights to be dim. Replaced freezer led module. All lights now Illuminated. All functions check ok. Covered under s-code; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock

"Complaint front left burner and rear left. Burner are not igniting properly. I found the igniter on front left burner had fallen down, causing her to not ignite properly. I also found spark igniter on rear left burner is not sparking upwards, sparking downwards along a grease trail. Attempted to clean sparking better but still has a high whoosh of flame because of the length and duration of time required to ignite burner. I will need all four orifice holders and the screws to repair properly in the images for the orifice holders, it shows it comes with igniters. If unit does not come with igniters may need to also order ignitors upon return visit. I warned customer that that may happen on this visit. No additional issues found all burners are igniting And have a proper flame pattern though as of now. igniters on the left side are still broken. parts are on back order office to call customer when parts come in. ; ordrng 8 WP3368921 (Screw)s and 1 WP7527P03160 (Orifice holder) and 1 WP7527P00260 (Orifice holder) and 1 WP7527P00360 (Orifice holder) and 1 74009553 (Orifice holder)"

Complaints dishwasher leaking and chiming at the same time. Chiming will not stop. Cannot use dishwasher every time we try and start chiming. Found a piece of plastic with a spring attached to it. In the bottom of the dishwasher does not know what it goes to. Plastics found do not go to this dishwasher at all. I am not sure what that plastic piece goes to. I inspected dishwasher door gasket. Found door gasket is inverted worked. I replaced door gasket and tested operations. I inspected all plastics around the outside of the tub no issues with holders or plastics. New exterior leaks. Drain is installed properly no warpage of the lower door seal that attaches to the bottom of the inner door panel cannot duplicate leak at this time. I did remove all water from catch basin. Drain pan with float in stalled that was the cause of the dishwasher chiming in customer. Unable to use dishwasher touch. Patient was full of water. I cleared error code in diagnostics catch basin. Overflowed potential flood condition. No additional issues found with dishwasher at this time while running it. ; used 1 W11483553 (GASKET) from stock

"Complaint customer says dishwasher started making abnormal noise while in operation and then it started leaking from the bottom of the door. No error codes and fault history. No abnormal noises heard customer has a video of it. Leaking from the middle of the door. Insulation was soaking wet and dripping, I found lower seal is warped. Have a picture cannot duplicate noise. Complaint though customer says it has not made that noise since it leaked the last time I suspect it may have been an over Sudsing condition but cannot confirm. customer had a video I verified customers video is definitely an Uber Sudsing condition occurring in the video when dishwasher started leaking but the fact that none of the water went into the catch basin and the lower gasket is warped gasket still needs to be replaced. gasket on back order Office to call customer one part comes in.; ordrng 1 W11664713 (Seal)"

"F7e6 f8e1 f0e5 error codes in history. I cleared error codes found low water pressure on hot valve customer is on city water. I found drain pump. Had Newbert debris in it but pump had a fractured impeller. I replaced drain pump, water, inlet valve, assembly, and customer had a cam replaced cam customer had gotten from Whirlpool. No additional issues found with washing machine here today. ; used 1 WPW10276397 (DRAIN PUMP) from stock"

"Removed and replaced main control. Tested, dryer now heating and operating properly."

Complaint black marks under the turntable. Verified the unit functioning properly. Called whirlpool techline sr# 7736659183 cosmetic issue. Spoke to trade partners. They are covering the diagnostic trip auth # w17hc61al1

Confirmed purchase date and took picture of receipt. Checked and found one of the motor clamps missing causing motor to bounce and make noise. Ordering clamps.; ordrng 1 WP3404162 (Clamp) and 1 WPW10121316 (Clamp)

"Replaced element and switch. Tested, all burners operating properly.; used 1 WPW10434452 (Infinite switch) from stock"

Cx complaint that the units upper arm will not stay in place. I inspected the unit to confirm the complaint. I found no error codes and noticed the upper arm no longer stays attached to the manifold. The upper arm needs to be replaced to resolve the issue. Im ordering an upper manifold for the return visit.; ordrng 1 W11545334 (Upper manifold)

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Door switches ordered are correct per parts diagram for this model, but are incorrect, two prong instead of three, had right switch as truck stock, replaced right door switch and is operating properly and not as sensitive.Heated in sink of hot water and steamed gasket to make it easily molded to new door, installed and sealing properly; used 1 W11396033 (LIGHT SWITCH) from stock"

"Cs complaint is of squeaking/squeak during spin, does go away. Turning tub by hand has no unusual noise.Ran self test, completed fine, noise not replicated.Looked at underside of unit and has a leaking gear case.; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Clutch assy) and 1 W11239857 (Belt) and 1 W10752283 (Wash plate) and 1 W10752187 (Wash plate screw) and 1 2xtime (2x time)"

Tech was assigned as a helper;

I replace the door tested operations heated door gasket. Insured door is now making a nice tight seal no additional issues. Found with refrigerator or reported by customer with refrigerator or freezer cooling at this time.

Complaint Heating Element - SP W11540964 - Special Project S17304. I replaced heater per special project instructions. I tested operation inspected for leaks no leaks found.; used 1 W11537778 (HEATER W/NUTS) from stock

"I replaced cam and actuator I found cam had come apart nut came loose. Actuator would not shift after replacing cam I replaced actuator I tested operation after calibration by performing a quick wash no abnormal noises heard at this time. Everything is working properly. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

"Confirmed purchase date and took picture of receipt. Checked and found noise coming from hub. Replaced hub, tested washer. Now operating properly and quietly.; used 1 W10528947 (Hub) from stock"

"Prior to removing compressor, check inverter to ensure proper voltage to compressor. Found no power out of inverter to compressor. Checked and found that compressor kit did not include inverter. Ordering inverter and main control.Customer very upset. Says it has already been almost a month with no refrigerator. He will call Whirlpool.; ordrng 1 W11567494 (Inverter) and 1 W11595219 (Control), dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11506619 COUPLER 8 NK MS 00"

"Complaint no control outlet good unit needs to be taken down to diagnose I cannot take unit down because we cant move the range out from under it ordering parts needs a make tech to take unit down ; ordrng 1 W11129648 (Control) and 1 W11244085 (Ui) and 1 WPW10531156 (Noise filter), used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

Not a manufacturing defect pedestal installed incorrectly has to go back to dealer

Icemaker not working and freezer not freezing. Found no error codes for icemaker. It cycled and filled properly. Ran test 4 and found a ball of ice At capillary tube. Needs new compressor and system leak checked. ; ordrng 1 W10832994 (Compressor) and 1 Xtratime (Xtra time)

Customers complaint is ice maker not working. Found ice maker jamming up and making abnormal noise and nail arm getting stuck. Ice maker is faulty. Replaced and tested all checks ok. Please allow 24 hrs for ice production.

Replaced regulator tested oven normal burners still need conversion cust wiiil call whirlpool and have his gas company possibly do

Replaced console operation normal

Checked unit cust complaint steam clean not working checked unit found steam clean working normally

"Found unit not heating due to failed centrifugal switch in motor. Reads 115v across heater terminals when unit is in heating cycle. Unit needs new motor, will order and return. ; rqstng P&A on 1 WPW10448901 (Motor)"

Customers complaint is refrigerator not dispensing water or making ice. Found water valve energizing but there is no water hooked up to machine.

"Unit has been repetitively failing and hasnt worked since last repair, which has been an ongoing issue. Cs has just been defrosting himself. Unit was unplugged and completely defrosted on arrival.Plugged in and compressor/fans turned on with good airflow.Went into diagnostics, fc, rc, defrost sensors pass. Verified damper working. Doors all sealing fine. Dispensing door sealing.Defrost thermostat measured 4.024 at room tempReplaced harness and thermistor. With unit off not able to test defrost, cs to monitor and said to leave infaioed state if reoccurs.; used 1 WPW10383615 (THERMISTOR,FC) from stock"

"Customer complained unit door had make all the way down unit. Informed customer aesthetic issue are on,y covered for 30 days, quoted 509 for repair. Customer got upset and said she didnt want to pay for the issue, she wished someone would of told her it was just for 30 days. Verified proper operation. ; dspstn on spec-tagged invntry: 2 WP8268990 BUSHING"

Customer complained of water dripping from ice maker. Found freezer frozen over. Took off back panel and found heater harness broken. Ordering heater with harnes assembly. Scheduled return call for 6-22-23 am. Customer wanted 30min call out. Left ice maker with customer. ; ordrng 1 W11650659 (Heater with harness.)

"Customer complained unit wont run stopped mid cycle, said previous techs came and tried to fix loose wires. Found wires to capacitor broken off, ordering harness due to wires already being worked on and broken loose again. Left pre id pump with customer. Scheduled return call for ; ordrng 1 W11665968 (Harness), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

"Customer complained unit giving error code, wont drain. Upon arrival found f9e1 error, drain pump failure. Checked line at disposal and no debris found and pump not pushing water even when drain line is unhooked from disposal. Ordering drain pump. Scheduled return call for tue, 6-27-23( customer not available Monday) ; ordrng 1 W11462456 (Drain pump)"

"Level up and adjusted door to satisfy customer as possible, unit is working and doors stopping to specification but customer still not happy. All operations are working as designed if still having issues customer needs 2nd opinion."

Replace defective timer and check unit cycling and heating to spect timer turning off at cycle ends.

"Customer did not realize had a extended warranty so she calls while we were there and theyre going to send over a dispatch to us Please order control kit, ice maker, water valve. ; ordrng 1 W11312191 (Valve) and 1 W11535162 (Dual valve) and 1 W11115534 (Ice maker) and 1 W11533213 (Control kit), states that autho needed"

"Cx complaint that the unit intermittently starts because the lid does not lock. I inspected the unit to confirm the complaint. I found error codes: f5e2 f2e1, I cleared the codes and noticed the lid is separating near left hinge not allowing it to sit flat and lock. I replaced the lid and tested the unit for the cx. The unit is working as designed."

Cx complaint that the unit is starting at all and the door is scraping the tub when it closes. I inspected the unit to confirm the issue. The UI flashes an error code (f6e1) whenever power is on. I cycled power and it did the same thing. The unit needs a new UI control to resolve the issue. The scrapes on the upper left side as it closes. If I pull the door to the right slightly it does not scrape the tub. The unit needs new hinges to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11632709 (UI housing) and 1 W11573703 (Left hinge) and 1 W11573702 (Right hinge)

"Replace stator, rotor and clutch then ran rinse and spin cycle and check unit working to specs."

"Check unit found not cooling properly, check Freon levels found low, add additional charge and check unit working to specs. Instruct customer to leave water bottle in freezer and observe for freezing and allowing 24hrs."

Replaced control board and ran a diagnostic cycle and a drain and spin cycle. Unit working normal. No leaks detected.

"Complaint that the oven side is not working correctly. Found both bake and broil elements has continuity but now voltage reaching both with no sound of switching on. Found good 240v to the unit. Control Board not letting me access diagnostics mode. Will order control board. ; rqstng P&A on 1 W11567368 (Control Board), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

"Inspected and found freezer door liner not holding gasket in properly causing gasket to fall off, unit needs new door with gasket, will order and she will call when part arrives. 4-6 weeks.; ordrng 1 LW10636409 (Freezer door w/gasket)"

Installed new rear rollers and removed lint from inside dryer. All checks okay. RECOMMENDED TO HAVE VENT CLEANED AND CHECKED.

"Found unit running but not cooling. Compressor running, fans running. Unit needs a new compressor, evaporator and filter drier. Will submit to insurance and order parts if authorized ; rqstng P&A on 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor)"

Found unit working properly at this time. Found vent restriction at vent hood. Instructed customer on proper venting requirements. Install and instruct.

"Inspected and found multiple problems and faults, pressure system, off balance, water ring, ui communication, unit powering on and then shutting right down and not responding, will submit estimate for main acu and ui panel and call for return date.; rqstng P&A on 1 W11400681 (Main acu) and 1 W11199207 (Harness connector) and 1 W11115285 (Ui panel.)"

"Inspected and found right rear burner not igniting, put screwdriver to tip of electrode and electrode will spark but not enough to fully ignite gas, getting weak voltage. will order parts and return. Customer requesting fri pm.; ordrng 1 W11590248 (Holder burner) and 1 W11590249 (Spark module) and 1 W10876260 (Electrode)"

Replaced hot water valve that was leaking from the solenoid area. New valve working properly and not leaking.

"Check unit found no display or operation from control, check circuit found circuit possible bad. Flip breaker on and off and display came back and unit starting working, instruct customer to have circuit checked out for connection issues."

"Tested unit and found cntrl not responding and no lights on, tried to run a diagnostics and no power to unit checked voltage and found 240v going to main cntrl and terminal block, ohmed out front fuse and found faulty. Replaced fuse and unit is no heating and operating to specs ; used 1 WPW10545255 (FUSE-THRML) from stock"

"Customer complaint of left side user interface cracking and crumbling. Fan button is responsive, fan is not turning on. Customer has had unit for almost two years and fan was working up until late last year. All other functions are ok. Wil order new UI and fan motor.; ordrng 1 W11409092 (Fan motor) and 1 W11220414 (panl-cntrl)"

"Ran diagnostics, could not get compressor to kick on. Tried new starter relay and still got nothing. Will need sealed system tech and two slots for this job. ; ordrng 1 WPW10507886 (compressor) and 1 W11506635 (Process tube)"

Cx complaint that the units upper rack is not sliding out. I inspected the unit to confirm the complaint. I found the upper rack adjusters wheel has separated not allowing the the rack to slide out. The unit needs new upper rack adjusters to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11545795 (Left adjuster) and 1 W11551541 (Right adjuster)

"Customer complained of leak from front left side of unit. Said hes had another company out a few times. Customer said that the last tech said the door was too heavy due to being a dishwasher with a wooden panel , customer had panel off when arriving. Also found multiple screws that keep outer door secured to frame missing(took pictures) cus also said that the tub will flex when opening the door at the section the hinges are connected to the tub. Oticed tub flexing but cant determine if issue is normal or not right away, took off outer door and ran unit to check for leaks whe running. No leaks detected , put on clear door and found top spray arm malfunctioning causing irregular water patterns to door. Ordering manifold spray arm. Scheduled return call for6-26 -23 Monday am, (customer wont be home Friday) .; ordrng 1 W11545334 (Manifold spray arm)"

"Customer complained front left dual burner not lighting, found debris covering orifice and burner head was not aligned properly. Aligned burner head and showed customer how to clean orifice holes to clear debris. Showed customer unit lighting . Verified proper operation."

Replaced Evap motor and working properly; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR

Units oven will not preheat and the cooktop will not get hot due to the outlet being wired incorrectly the outlet has the neutral wire and L1 switched. Instructed customer on the proper use and care of the unit.

"Customer states unit is off balance and it shakes violently. Checked unit to ensure it is level. Placed unit into a rinse spin cycle, unit is fully operational and is functioning normally. If problem only exists under load it would indicate weak suspension rods. ; ordrng 1 W11130362 (Suspension)"