We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0JS3
Near Gastonia, NC 28052
Ryan S.
Job Details: 01/02/2024
Returned to install new cooktop. Installed and let customer look over glass top . Verified proper operation.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFN2823AS3
Near Bristol, CT 06010
Mike K.
Job Details: 12/29/2023
"Unit looks to be un level and could be cause of mullion not catching and doors uneven. Not much adjustment in feet. Replaced hinge and is the same. Is a screw for hiefth adjustment other then feet, raised left side far as it would go and right low as it would go, alignment is better just barely missing catch. Replaced mullion strip and secured as high as it would go, just catches when closing, doesnt when opening. Right side is not on floor, cabinets too tight to allow it to adjust. Grabbed onto top right of unit and pulled down, budged just enough to start catching properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Charlotte, NC 28211
Jeff L.
Job Details: 12/29/2023
Replaced parts ordered the machine starting working fine then the board starting sending continues power down to pump advised customer to give it a couple of hours and if control dont reset we will need another control.
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Worcester, MA 01603
Amanda R.
Job Details: 12/29/2023
Throwing F1e0 error control infested with cockroaches
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Manchester, CT 06042
Jeremy B.
Job Details: 12/29/2023
Installed new valve and purged a gallon out all checks ok. ; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near New Britain, CT 06053
Chuck M.
Job Details: 12/29/2023
Customer complaint is that dryer timer and knob was difficult to turn and knob broke off. Confirmed and replaced timer and knob. Tested and showed customer it works.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near West Hartford, CT 06110
Chuck M.
Job Details: 12/29/2023
Installed wash motor and tested. Showed customer it works.
We serviced a
KENMORE WASHER
Model ="110.28102310"
Near Westfield, MA 01085
Chris B.
Job Details: 12/29/2023
Complaint that the unit is leaking water from the bottom back. Found top all rusted out and bad suspension and bad transmission. Customer decided not to work on the unit due to one of the parts not available. Collected trip fee.
We serviced a
ELECTROLUX REFRIGERATOR
Model DGHF2360PF4A
Near Southampton, MA 01073
Chris B.
Job Details: 12/29/2023
Complaint that the IM is not working. Found bad filter housing not holding filter in place. Quoted parts and labor. Will order parts for a return visit. ; ordrng 1 242009602 (Filer Base) and 1 241983816 (Housing) and 1 241998303 (Filter Mount)
We serviced a
KITCHEN AID WALL OVEN
Model KEBS109BSS00
Near West Hartford, CT 06107
Chuck M.
Job Details: 12/29/2023
Installed thermal fuse and tested. Oven is working properly. ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE-THRML
We serviced a
WHIRLPOOL DRYER
Model WCD5090JW0
Near Hartford, CT 06112
Chuck M.
Job Details: 12/29/2023
Installed control boards and console. Tested and dryer is not working. Inspected and found neutral wire at terminal block to CN2 on control is cut and missing. Took pics. Ordered terminal block complete and line harness. ; ordrng 1 W11517011 (Terminal Block Assembly complete) and 1 W11519730 (Line Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Holyoke, MA 01040
Chris B.
Job Details: 12/29/2023
"Complaint that the unit is not draining properly. Found dishwasher not leveled correctly and customer will have the plumber fix this issue. No issues found with the unit, ran diagnostic test and all working properly."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Holyoke, MA 01040
Chris B.
Job Details: 12/29/2023
After replacing control board unit was getting voltage to DSI board but found bad safety gas valve. Quoted parts and labor. ; ordrng 1 W11449506 (Gas Safety Valve)
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060US/AA
Near Norton, MA 02766
Aimee Z.
Job Details: 12/29/2023
"Found the tub leaking right side, needs new tub the pop rivets that hold gasket in failed . Cant re install gasket. Causing to leak right side.Also shuts off randomly power at block 110Need control and touch padScreen blacks out atop mid cycle.Needs extra time; ordrng 1 DD82-01759A (Tub assy) and 1 DD82-01337B (Contrl) and 1 DD82-01338B (Ui)"
We serviced a
KITCHEN AID DISHWASHER
Model KUDS301XWH9
Near Wrentham, MA 02093
Aimee Z.
Job Details: 12/29/2023
"Found the rack stabilizers 4 where out,Re installed. Customer also had price on the adjuster on side wasnt installed correctly Working as intended ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER"
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Wrentham, MA 02093
Aimee Z.
Job Details: 12/29/2023
Tested outlet polarized and groundedWhen start trips breakerchecked door switch there good and fuse open.Theres a short to ground would need to come down to test further. Explained 169. Second manCease
We serviced a
KITCHENAID WALL OVEN
Model KEBS207SSS04
Near Norfolk, MA 02056
Aimee Z.
Job Details: 12/29/2023
"Removed broken element in top oven, tested complete"
We serviced a
FRIGIDAIRE RANGE
Model PLES389DCC
Near Wrentham, MA 02093
Aimee Z.
Job Details: 12/29/2023
Front left burner needs a switch infi and light switch with bulb; ordrng 1 318191023 (Front left infi) and 1 318089916 (Light switch) and 1 316538904 (Light bulb)
We serviced a
LG REFRIGERATOR
Model LSXC22486D
Near Enfield, CT 06082
Mike K.
Job Details: 12/29/2023
"Unit pulled out by customer on arrival.Unit not cooling, compressor/fans running. No frost pattern on evap. Quoted for compressor/evaporator and labor. Denied. Collected for service call only."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Charlotte, NC 28208
Ryan S.
Job Details: 12/29/2023
"Customer complained unit was not cooling. Upon arrival found unit was warm, no frost pattern at all on either evap, ran service test 40 and on section 3 Compressor didnt start. Compressor was getting power but no start. Ordering new compressor and process valve. Informed customer office will call when part comes in. ; ordrng 1 W11592009 (Compressor.) and 1 W11506635 (Process tube), rqstng P&A on 1 2xtimframe (2xtimeframe)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH53521HZ06
Near Mint Hill, NC 28227
Jeff L.
Job Details: 12/29/2023
Found microwave completely dead. Checked fuse and filter board both need to be replaced. Customer reschedule for 1-5-23 pm (please call customer 30 prior to meeting dad is gonna come)Part#W10138793Part#WPW10531156; ordrng 1 W10138793 (Fuse) and 1 WPW10531156 (Noise filter board)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRM01
Near Chicopee, MA 01020
Chris B.
Job Details: 12/29/2023
Complaint that the ice maker is not working properly. Found bad IM and water valve is too low of a flow. Customer will need to think it over. Collected trip fee. Customer has 7 days to waive trip fee into labor. Collected trip fee.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model frt17g5csbo
Near Chicopee, MA 01020
Chris B.
Job Details: 12/29/2023
Complaint that the unit is frosting up in the freezer side. Found freezer plastic wall on the bottom of the cabinet cracked and causing all the issues with the cooling. Part cannot be serviced. Collected trip fee.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near South Windsor, CT 06074
Mike K.
Job Details: 12/29/2023
"Unit under 1yr wp warranty per service bench. Complaint of unit not drying well. Ran and unit not heating, checked voltage at terminal and only getting replaced by by one leg of voltage, same at plug. Rest breaker and getting 240vac, tested dryer and heating properly, airflow is good."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near Windsor, CT 06095
Mike K.
Job Details: 12/29/2023
"Replaced control, encode, harness and u/i panel. Ran normal cycle through sensing into wash. Cancelled and drained fine. Ran drain and spin and spun out properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near East Hartford, CT 06108
Jeremy B.
Job Details: 12/29/2023
Arrived and customer said they have a extended contract. Will call there warranty company.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 12/29/2023
Installed new parts set to recommended settings please allow 24hrs for ice production. ; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Belmont, NC 28012
Ryan S.
Job Details: 12/29/2023
Came to replace parts ordered. Installed Ui panel and tub seal. Verified proper fit and operation.
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Belmont, NC 28012
Ryan S.
Job Details: 12/29/2023
"Customer complained of loud noise when spinning, sounds like train. Foudn gearcase making noise, also found Washplate stuck on so ordering gearcase, informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10902814 (Washplate) and 1 2xtimeframe (2xtimframe)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Charlotte, NC 28214
Robert A.
Job Details: 12/29/2023
Cx complaint that the LF element is not heating. I inspected the unit to confirm the complaint. I found the switch is sending 245v to the element but its not glowing. The unit needs a new LF element to resolve the issue. The other elements work fine with no issues. Im ordering the part for the return visit.; ordrng 1 W11517959 (LF element)
We serviced a
WHIRLPOOL COOKTOP
Model WFG320M0MS0
Near Mount Holly, NC 28120
Robert A.
Job Details: 12/29/2023
"Cx complaint that the units burner head flames are too high and the oven temp seems incorrect. I inspected the unit to confirm the complaint. I found the flame heights needed to be adjusted for a more appropriate low setting. I adjusted the flame heights. I preheated the oven to 380 degrees, it reached the temp with no problem. The cx had foil covering the lower rack which can compromise cook performance. The unit is working as designed."
We serviced a
WHIRLPOOL COOKTOP
Model GCI3061XB01
Near Denver, NC 28037
Ryan S.
Job Details: 12/29/2023
"Customer complained that when turning on left rear burner on Boost, heard a pop and unit cut off and wont cut back on. Opened unit up and saw thermal ,marks on surface plate and module. Ordering module, Ui board, and left rear surface burner. Informed customer office will call when parts come in. ; ordrng 1 W10857230 (Cooktop module) and 1 WPW10396615 (Ui) and 1 WPW10328391 (LR surface burner)"
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Denver, NC 28037
Ryan S.
Job Details: 12/29/2023
"Customer complaint cuts off during any cycle, said it will cut off on sensing cycles and timed dry, even says drying whip its not running, found no error codes and proper voltage. Checked air flow and airflow was not great but and passed test but it took a couple runs to pass test, informed customer to get vent checked. Unhooked unit and still Found Motor cutting off , ordering motor and blower wheel. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel), used 1 W11224254 (Vent test kit) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Gastonia, NC 28056
Ryan S.
Job Details: 12/29/2023
"Retuned to install valve, went to office to pick up valve due to part not being ordered. Not putting on part list due to part being used on last ticket. Ran water and ice maker no leaks detected. Verified proper operation."
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 12/29/2023
"Two point dryer will not operate for more than a minute. I found incorrect voltages getting to dryer at terminal block. I corrected voltage issue at terminal block. Customer has proper voltage at power receptacle. Everything is now working properly dryer is working properly. Washer is working properly no error, codes and diagnostics menu on washing machine."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Marshville, NC 28103
Jonathan J.
Job Details: 12/29/2023
Replaced all previously ordered parts tested operations verified. All fans are working on the new evaporator cover. No additional issues found all lights are working.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 12/29/2023
I replaced latch assembly tested operations. Ran a computer calibration cycle. No additional issues found everything is now working fine
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Matthews, NC 28104
Jonathan J.
Job Details: 12/29/2023
"Complaint refrigerator, making loud, rattling noise whenever doors are opened. I found rattling noise is due to the damper control motor becoming noisy. I replaced damper control, tested operations. Everything is now operating quietly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMMF5930PZ00
Near Worcester, MA 01606
Amanda R.
Job Details: 12/29/2023
Tech was assigned as a helper; snapped 2 QuickPics
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Worcester, MA 01603
Amanda R.
Job Details: 12/29/2023
Allen wrench in dryer vent making noise removed tested sounds normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Southbridge, MA 01550
Amanda R.
Job Details: 12/29/2023
Customer dosent live at this address they live at 13 willow st in ware ma needs to call whirlpool to update info and get re dispatched
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Sturbridge, MA 01566
Amanda R.
Job Details: 12/29/2023
Detergent door and rinse aid not dispensing Replaced dispenser if calls back would need new control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Southbridge, MA 01550
Amanda R.
Job Details: 12/29/2023
Replaced compressor vacuumed system recharged with 48g of r600a set temps at recommenced ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Bloomfield, CT 06002
Chuck M.
Job Details: 12/29/2023
Customer complaint is that washer is very noisy in power wash. Ran diagnostics and could not find any abnormal noise. Customer stated that washer gets much louder. Inspected underneath and found gear oil in rotor. Ordered gear case. Will contact customer to schedule. ; ordrng 1 W11449841 (Gear Case) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Southbridge, MA 01550
Amanda R.
Job Details: 12/29/2023
"Replaced compressor and relay vacuumed system recharged with 48g of r600a set temps at recommenced ; used 1 W11506635 (COUPLER 6 NF MS SV), and 1 R600A (R600A 14.8 OZ) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Canton, CT 06019
Chuck M.
Job Details: 12/29/2023
Installed ice maker and reset unit. Advised customer to allow time for ice production.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Farmington, CT 06085
Chuck M.
Job Details: 12/29/2023
Customer complaint is that dishwasher rack would not go in or pull out. Inspected and found right side adjuster wheel was not in the track. Corrected and showed customer it works.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near New Britain, CT 06053
Chuck M.
Job Details: 12/29/2023
Called customer to eta. Customer said appointment was canceled due to issue being the circuit breaker being off.
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS02
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 12/29/2023
Console keeps beeping and giving communication error. Checked connections they are secure will order and replace console and control. ; rqstng P&A on 1 W11294388 (Control) and 1 W11396218 (Console)
We serviced a
LG REFRIGERATOR
Model LSXS26326S
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 12/29/2023
Both sections not cooling. Found compressor and fans running. Very weak frost pattern. Needs sealed system work. Compressor still under warranty. Will buy new or call manufacture.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW4
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 12/29/2023
Washer not agitating or spinning. Inspected underneath and found belt damaged and cam very loose. Pulley on motor damaged. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Clutch) and 1 WPW10006384 (Belt) and 1 W11283592 (Motor) and 1 W11481722 (Actuator)
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE01
Near Charlotte, NC 28270
Jonathan J.
Job Details: 12/29/2023
I found restriction in both ends of the capillary tube one at the filter dryer. Also one at the evaporator. Also found leak coming from suction tube going into liner off of compressor repaired also found compressor was locked up replaced also replaced evaporator core pressure tested with nitrogen to 125 psi nitrogen held without leaking for 20 minutes. No additional issues found I charge the system up with refrigerant everything is working properly as of right now. Unit producing a full frost pattern going all the way across the evaporator
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Charlotte, NC 28277
Jonathan J.
Job Details: 12/29/2023
Complaint dishwasher filling with water just fine but will not operate. I found two issues first one as their motor. Sump assembly is locked up. Second is diagnostics keep shutting itself down control board issues third issue is starting to rust outer panel. Vent leaks when doors opened. Customer declined repairs today is going to look at replacement options per customer. ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
FRIGIDAIRE REFRIGERATOR
Model Prmc2285af
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/29/2023
Complaint unit not making ice again. Never made ice. I found Phil tube. Had frozen up Rost fill tube. Also found water had been leaking behind refrigerator. Overflow pan coming from icemaker evaporator dedicated have been filling up finecycled icemaker through diagnostics fill tube is now working properly. Icemaker is cycling fine as well. No additional issues found. if filter frees up again for any additional are occurring unit stops making ice again may need to replace main control and fill tube assembly.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Chicopee, MA 01020
Chris B.
Job Details: 12/29/2023
Complaint that the unit is making loud noises while tumbling. Found bad shafts and wheels. Found bad feet support and tensioner. ; ordrng 2 W11229607 (Nut)s and 1 WPW10359269 (Shaft Right) and 1 WPW10359270 (Shaft Left) and 4 49621 (Leveling Legs)s and 2 349241T (Wheels)s and 1 341241 (Belt) and 1 WP691366 (Tensioner)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ware, MA 01082
Chris B.
Job Details: 12/29/2023
Replaced part and unit running normal. No leaks detected. Mentioned to the customer to keep an eye on the bottom for any visual water drops.
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE01
Near Charlotte, NC 28270
Jeff L.
Job Details: 12/29/2023
"Job complete; dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W10898074 COUP LOKPREP SEALANT , 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 3 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Charlotte, NC 28215
Jeff L.
Job Details: 12/29/2023
Replaced both parts ordered by previous tech unit ran and checked okCall complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Charlotte, NC 28270
Jeff L.
Job Details: 12/29/2023
Replaced evaporator cover also found small leak at the filter housing secured waterline unit ran and checked okCall complete
We serviced a
GENERAL ELECTRIC HOME COOKING - E
Model JBS86SP4SS
Near Franklin, MA 02038
Aimee Z.
Job Details: 12/29/2023
Installed new right burner and switch with fan .Tested complete
We serviced a
KITCHEN AID WALL OVEN
Model KEBS208SSS02FOUND 2
Near Franklin, MA 02038
Aimee Z.
Job Details: 12/29/2023
Found the 2 top lights out top ovenI pre heated lower oven no smell heating fineNeeds 2 bulbs; ordrng 2 Wpw10169757 (Lights bulbs)s
We serviced a
GE DRYER
Model PTD60EBSR1WS
Near Norfolk, MA 02056
Aimee Z.
Job Details: 12/29/2023
"Found the breaker tripped, reset and tested"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Charlotte, NC 28216
Robert A.
Job Details: 12/29/2023
Cx complaint that the unit is making a loud rumble when the water is dispensed. I inspected the unit to confirm the complaint. The noise is coming from the water filter head. I removed the filter and found water leaking from the water filter head. When I put the filter back in place the noise does not return until a few attempts of dispensing water. The unit needs a new water filter head to resolve the issue. The cx said the noise started after they moved the unit from their previous house. The issue mostly likely appeared from the transit of the unit. I collected the payment in full by check. I scheduled the appt for next Thursday 1/4/24.; ordrng 1 W11346623 (Water filter head)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28216
Robert A.
Job Details: 12/29/2023
"Cx complaint that the unit is making a weird noise when the cycles starts. I inspected the unit to confirm the complaint. I checked the blower wheel, there was nothing caught in the blower wheel area. I checked the motor and found it was mounted crooked. I corrected the motor position and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Charlotte, NC 28212
Robert A.
Job Details: 12/29/2023
"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found the wall outlet does not have steady incoming voltage. When I wiggled the wall outlet it worked fine. The unit heats, tumbles and has good airflow. However when I moved the outlet position power was lost and the outlet sparked. The unit is fine the outlet need an electrician to repair the outlet connection."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Charlotte, NC 28215
Robert A.
Job Details: 12/29/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Charlotte, NC 28277
Robert A.
Job Details: 12/29/2023
Cx complaint that water is leaking from the RC roof again. I inspected the unit to confirm the complaint. I found the water coming from the main valve of the dual valve. Meaning water leak when supplying water for ice and water. I tried to removed the current valve but the tubing from the reservoir would not release. The unit needs a new reservoir as well to install the new water valve. I left the part with the cx. Im ordering a new valve for the return visit.; ordrng 1 W11482382 (Reservior) and 3 8567668 (Ties)s
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Gastonia, NC 28056
Ryan S.
Job Details: 12/29/2023
"Customer complained unit timer not turning. Found faulty timer. Replaced timer and knob from pre id ts. Ran unit, timer working properly and unit heating and tumbling. Unit working as designed. Showed customer unit running and timer function properly."
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 12/29/2023
Installed new clutch and slider. Ran self test and then calibration. Started normal cycle all checks ok. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, NC 28262
Robert A.
Job Details: 12/29/2023
"Cx complaint that the units clock time is running fast and there have been power loss issues again. I inspected the unit to confirm the complaint. I found no error codes and tested the heat functions, both worked fine. The clock is off by about 5 minutes. I called WP Techline to document the issues.Electric currents run at 60 hz in North America, when the hertz fluctuate and so does the time. Wi-Fi prevents this issues. Checking or replacing the breaker as well as connecting to Wi-Fi for potential software updates concerning the power loss is preferred before replacing any parts. The unit is working as designed.Sr7738123766"
We serviced a
GLADIATOR COMPACTOR
Model GACP15XXMG4
Near Agawam, MA 01001
Roger R.
Job Details: 12/29/2023
"Found knob broken inside start switch. Replaced and checked, all ok"
We serviced a
GE DRYER
Model GTD65EBSJ3WS
Near East Longmeadow, MA 01028
Roger R.
Job Details: 12/29/2023
Found unit has a broken drive belt. Replaced and checked. ; used 1 137292700 (BELT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Palmer, MA 01069
Roger R.
Job Details: 12/29/2023
Found unit had a bad cold water valve that was not allowing water to enter. Replaced vale and checked. All okay ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
LG REFRIGERATOR
Model LFXS26973S/04
Near Wilbraham, MA 01095
Roger R.
Job Details: 12/29/2023
Installed new door closer on right hand refrigerator door.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Springfield, MA 01118
Roger R.
Job Details: 12/29/2023
Found unit unplugged and water off at wall. Turned in water and applied power. Checked and found no error codes and then ran diagnostics. All functions of unit working properly.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Springfield, MA 01104
Roger R.
Job Details: 12/29/2023
Removed and replaced refrigerant after checking temperature in freezer was warm recharged with 68 grams R600a.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Springfield, MA 01104
Roger R.
Job Details: 12/29/2023
Found ice maker getting power but not cycling with jumper. Quoted 179.99 for new ice maker and $199 labor rate. Also bucket is broken but customer to address that themselves. Installed and cycled. Ice maker filled properly. ; used 1 WPW10300022 (ICE MAKER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Windsor, CT 06095
Mike K.
Job Details: 12/29/2023
Cs complaint of not cooling properly. Found evap clogged with frost build up. Steamed clear evap and found loose lead to defrost element connector. Corrected and secured.
We serviced a
WHIRLPOOL DRYER
Model TEDS840PQ0
Near West Springfield, MA 01089
Roger R.
Job Details: 12/29/2023
Found unit had a failed heating element. Quoted$89.99 for new heater and $199 labor rate. Installed and tested. Dryer heating well. ; used 1 279838 (ELEMENT) from stock
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Gastonia, NC 28052
Ryan S.
Job Details: 12/29/2023
Customer complained of noise. Ran unit heard noise in blower wheel. Found blower was loose. Was able to tighten blower wheel. Unit working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Windsor Locks, CT 06096
Mike K.
Job Details: 12/29/2023
"Unit not spinning properly. Found agitator spinning separately in spin, cam/actuator working, slipping at hub. Retaining bolt came free, agitator will not come out. Will need to be broken out.Ordering agitator/screw and hub.Office will contact cs to schedule return.; ordrng 1 W10902814 (Agitator) and 1 W10752187 (Screw) and 1 W10528947 (Hub)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Windsor Locks, CT 06096
Mike K.
Job Details: 12/29/2023
"Unit had stopped working the other day, pushing start button multiple times and nothing. Cs says he took the start knob off and pushed the post and it started, been working fine since. Working during testing without fail. Visual inspection of control/switches, everything looks good, tested switch and working fine. 240vac, door switch working fine.No problem found at this time. If reoccurs preorder start switch. Unit is heating/cycling fine. Timer advancing."
We serviced a
KITCHENAID DISHWASHER
Model KUDC10IXBL7
Near Enfield, CT 06082
Mike K.
Job Details: 12/29/2023
"Cs was getting a leak from lower right corner, thought the gasket was flipped and not sealing. Piece he was looking at was the trim. Gasket does have a bit of build up on it, was able to clean up a bit. Small tear about mid way up right side, did not leak in testing. Door was not squared in opening so raised right leg to square. Ran normal cycle, motor is running very loud.Quoted for new gasket/labor denied. Collected for service call only"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Matthews, NC 28105
Jeff L.
Job Details: 12/29/2023
Found the evaporator fan motor making horrible noise its not vibration from panel. Needs new motor also found the UI non operational on certain commands new UI needed. Office will call when parts come in.Parts#W11224591Part#W11387387; ordrng 1 W11224591 (Evaporator fan) and 1 W11387387 (UI)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28212
Jeff L.
Job Details: 12/29/2023
Shaft on timer broke off into the knob. Cannot get old shaft out of knob the timer and knob will need to be replaced. Office will contact customer when parts come in Part#W11685947Part#W11708423; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Monroe, NC 28112
Jonathan J.
Job Details: 12/29/2023
"Complaint, gas smell when cooking in oven or on cooktop. I found smell is that of a kerosene after burn odor not that of gas customer stated that they just applied grout sealer to backsplash behind cooktop, but odor could be also due to paint as well hard to say , not of gas unit has blue flame complete burn on cooktop and an oven and broil element. Had to adjust left rear element flame as low was going out whenset to low flame File number 7738123096."
We serviced a
KITCHEN AID WALL OVEN
Model KEBS109BSS00
Near West Hartford, CT 06107
Chuck M.
Job Details: 12/27/2023
Customer complaint is that oven does not power on. Checked and found thermal fuse is open. Ordered thermal fuse. ; ordrng 1 WPW10545255 (fuse-thrml)
We serviced a
WHIRLPOOL DRYER
Model WED8127LW
Near Holyoke, MA 01040
Mike K.
Job Details: 12/27/2023
"Replaced blower wheel assy and unit tests fine. Heating and tumbling properly, running smooth ; dspstn on spec-tagged invntry: 1 279787 MOTOR"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS04
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 12/27/2023
Installed mew control and bottom oven still not heating. Found open high limit in back. ; ordrng 1 WP4449751 (High limit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT371SZBF01
Near Springfield, MA 01118
Roger R.
Job Details: 12/27/2023
Found unit had a bad evaporator fan motor. Quoted for part and labor. All checks okay. ; used 1 WP2315539 (EVAP MOTOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Charlotte, NC 28216
Robert A.
Job Details: 12/27/2023
I installed the ordered part and tested the unit for the cx. The units RC interior light is working as designed. The RC door gasket is separating needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W11456682 (Gasket)
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDF530PGM0WW
Near Ludlow, MA 01056
Chris B.
Job Details: 12/27/2023
Couldnt install new parts because found that the harness wire is burnt and needs replacing too. Ordering Harness Wire.; rqstng P&A on 1 WD21X23559 (Harness Wire)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Warren, MA 01083
Chris B.
Job Details: 12/27/2023
Complaint that the units front burners is not heating as fast as the old range they had and the oven had a bad smell. Cycled all burners are fine. Mentioned to the customer that the smell is normal and needed to be cleared out by cycling. Range working normal.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Chicopee, MA 01020
Mike K.
Job Details: 12/27/2023
"Agitator is spinning separately from basket when in spin, verified actuator is in spin position. Looks to be stripped hub. Cannot break bolt free with impact driver. Agitator would need to be broken out to remove.Quoted for hub/agitator/labor. Saved estimate and cs will consider it. Collected for service call today."
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP03
Near Clover, SC 29710
Mitch H.
Job Details: 12/27/2023
Confirmed error display. Would not enter diagnostics or run any tests. Any button push generates error code. Needs console. Quoted customer for repair. Collected for part. Will collect balance on return. Ordering console.; ordrng 1 W10887855 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, NC 28262
Ryan S.
Job Details: 12/27/2023
"Customer couldnt get out filter, confirmed complaint, found gasket was difficult. After getting filter out found gasket from older filter was stuck in housing. Installed new filter customer had and was able to get filter out properly, unit now working as designed."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near York, SC 29745
Mitch H.
Job Details: 12/27/2023
"Disassembled dryer,found noise coming from motor mount and vent vibration. Adjusted and tightened motor mount and vent. Reassembled, tested, operating quietly and properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28278
Jeff L.
Job Details: 12/27/2023
Customer states that the dishwasher is leaking from front center and left corner intermittently. I ran dishwasher empty on normal setting found no leaks at the sump assembly water valve or drain hose or fill hose everything is dry and not leaking. I made sure the vent in door was fastened securely and it was. I also checked to see if any water was coming thru the door panels from the soap dispenser and it was not totally dry. Unit has been running for
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS1
Near Charlotte, NC 28277
Jeff L.
Job Details: 12/27/2023
Tightened down switch holders ran microwave on several 1 minute cycles and could not get the unit to duplicate the issue of saying a open door. Unit ran and checked ok. Advised customer to call if neededCall complete
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Charlotte, NC 28226
Jeff L.
Job Details: 12/27/2023
Found wires to short or locked up in the foam. I was unable to pull the wires loose. Spoke with (Brandon) WP tech support and we agreed this is non repairable. The unit will have to be changed out.Call completeSR#7738106259; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH