We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Chicopee, MA 01020
Chris B.
Job Details:
10/31/2024
Complaint that the refrigerator is not cooling properly. Found ice buildup in the evaporator and condenser coils. Cleared out all ice and debris. Ran all diagnostics checks and all working normal. Heating Element working fine and all sensors. Great frost pattern on the evaporator. Set temp to recommended. No issues found with unit.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Plainville, MA 02762
Aimee Z.
Job Details:
10/31/2024
Ran through diagnostics nested motor goodRan diagnostics found through tach wasnt sensing movement Tested at controlJ54 for 12 v dc Had 10 volts Needs new acu; rqstng P&A on 1 W11543994 (Acu)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Dallas, NC 28034
Ryan S.
Job Details:
10/31/2024
"Customer complained unit has whirling noise in spin, then a grinding gear like noise. Ran high speed spin in service diagnostics component activation, confirmed complaint . Coming from gearcase ordering new gear case wash plate and slider putting in for 2X timeframe form customer office will call when park come in and job is authorized.; ordrng 1 W11510461 (Wash plate) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 2xtimeframe (2xtimeframe)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gastonia, NC 28052
Ryan S.
Job Details:
10/31/2024
"Customer complained unit found lid lock keeps trying to lock . Found valves and drain pump working in service mode but save issue with lock in service mode. Replaced lid lock and strike from ts, issue still present . Voltage is proper voltage at wall, 120v . Unit just keeps trying to lock. Plunger broke on new lid lock . Ordering control board and new lid lock . Informed customer office will call to schedule when parts come in. ; ordrng 1 W11513248 (Lid lock) and 1 W11513246 (Control board), used 1 W11513248 (Lid lock) from stock"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near York, SC 29745
Mitch H.
Job Details:
10/31/2024
Called customer to let her know I was on my way. Reminded her that if no manufacturer defects were found she would be responsible for paying service call. She refused service and said not to come out. Returning control to office.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM07
Near York, SC 29745
Mitch H.
Job Details:
10/31/2024
"Customer said that breaker to refrigerator tripped earlier this week. The reset breaker and refrigerator has been working and cooling for the last 2 days. Checked unit, found all components and functions operating properly. Refrigerator cooling normally, amp draw is good. All fans working properly. Refrigerator operating as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Clover, SC 29710
Mitch H.
Job Details:
10/31/2024
"Pulled oven partially from wall. Removed and replaced console and control. Turned breaker back on. Ensured correct model number set. Tested, all operating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Prospect, CT 06712
Jimmy R.
Job Details:
10/31/2024
Installed new panel and new trim tested all operations and unit is now working and operating to factory specs
We serviced a
WHIRLPOOL RANGE
Model JES1750ES1
Near Meriden, CT 06451
Jimmy R.
Job Details:
10/31/2024
"Checked over unit and found down draft would not come on when selecting on console, checked connections and found console connected properly tested each selection and they all are working but the down draft, tried to reset control and run it during a diagnostics cycle but nothing it would not come on. Tested voltage to down draft and found no power from control and from display also found fan scroll ripped and hanging off causing unit to not draft properly witch could have caused moisture to get into controls and short out. Will order new controls and fan parts will also need 2nd man to help lift unit up for down draft. All parts tentative p/a ; ordrng 1 W11129407 (Fan scroll) and 1 W10803488 (Control) and 1 W11179272 (Display) and 1 W10919303 (Console) and 1 W11209781 (Capacitor), states that autho needed"
We serviced a
KITCHENAID OVEN
Model KFGG504KPS3
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
10/31/2024
"Tested oven broil cycles and Found unit would work for a few times then start clicking and not lighting, checked ignitor and found sparking and in proper position found when lighting broil the ignitor connection would spark on back of cabinet causing no light issue. Replaced faulty harness and unit is now lighting on all heating cycles adjusted flams in burners due to no simmer and all operations are now working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Suffield, CT 06078
Gary V.
Job Details:
10/31/2024
"Inspected and found wash pump worn out causing fault codes, replaced with new wash pump and cycle tested fine.; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDP665SYN5FS
Near Mansfield, MA 02048
Aimee Z.
Job Details:
10/31/2024
"Ui isnt lighting up and wont start doesnt go into diagnostics 120 to control nothing out , also found the latch sloppy .Ordering latch ui and control; rqstng P&A on 1 WD21X31089 (Touch) and 1 WD21X30998 (Control) and 1 WD21X10490 (Latch)"
We serviced a
SAMSUNG WASHER
Model WF50R8500AV/US
Near Norton, MA 02766
Aimee Z.
Job Details:
10/31/2024
"Installed new drain pump , found bottom of washer rusting out .Filled water and drain didnt see any water"
We serviced a
LG DISHWASHER
Model LDFN4542S
Near Southampton, MA 01073
Mike K.
Job Details:
10/31/2024
"Replaced lower spray arm and clip, ran cycle and let run for several minutes, working properly."
We serviced a
WHIRLPOOL DRYER
Model WED8620HW2
Near Westfield, MA 01085
Mike K.
Job Details:
10/31/2024
"Unit is under warranty per receipt, took photo. Unit will not start. 240vac at wall and at terminal. Green light blinking on control, no response on u/I. Harness connectivity testedfineOrdering control, u/i and harness.; ordrng 1 W11367339 (Console) and 1 W11565026 (Control) and 1 W11459337 (Harness)"
We serviced a
MAYTAG M/W OTR
Model MMV4207JZ01
Near Westfield, MA 01085
Mike K.
Job Details:
10/31/2024
"took photo of receipt. Was ordered 9/5/2023 delivery date was later, but is not on reciept. Did search under model number as was in call before editing to actual model and comes up for customer and is within 1yr warranty serial number is correct.Complaint of unit intermittently not heating, runs just not always heating. Also fan only works on high setting. Unit heating in testing. Ordering control.; ordrng 1 W11391718 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
10/31/2024
"Checked over unit and found machine erroring out close lid and would not start a cycle, found strike had broken off and lid lock latched causing sticker to not go into lock. Replaced strike and reset lock to unlock so lid would close ran a calibration and a wash cycle. All operations are now working to specs ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE"
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC7HS04
Near West Hartford, CT 06117
Chuck M.
Job Details:
10/31/2024
Replaced parts for microwave and tested. Microwave is working properly. Showed customer it works.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Farmington, CT 06032
Chuck M.
Job Details:
10/31/2024
Replaced wash motor and control. Tested and dishwasher checked ok.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Canton, CT 06019
Chuck M.
Job Details:
10/31/2024
Customer complaint is that dryer would not start. Found key board was not secure in place. Snapped key board in and tested. Dryer is working properly. Showed customer it works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHW02
Near Hartford, CT 06105
Chuck M.
Job Details:
10/31/2024
Replaced mullion. Checked ok.
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC7HS04
Near West Hartford, CT 06117
Jeremy B.
Job Details:
10/31/2024
Tech was assigned as a helper;
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
10/31/2024
Dryer making loud nose. Found idle pulley seized. Installed repair kit and tested all checks ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
GE RANGE
Model PB935YP6FS
Near Andover, CT 06232
Jeremy B.
Job Details:
10/31/2024
Customers complaint is the control will randomly shut off while using and display locked control. Preheated oven to 350 on convection bake. Let cycle for a hour could not duplicate any problems. Had no food in oven while testing so there was no steam/moisture coming from vents. Would recommend replacing control quoted customer.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Salisbury, NC 28146
Jenn F.
Job Details:
10/31/2024
"Complaint unit makes a metal squeal and rubbing noise. Customer has a video of the noise, metal squeal coming from the gearcase. Will need to break off the agitator. Will need to order the gearcase, agitator, cam, belt and nut. Order parts. ; ordrng 1 W11551646 (Nut) and 1 W11550891 (Agitator) and 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Salisbury, NC 28144
Jenn F.
Job Details:
10/31/2024
"Complaint the dishwasher will turn on by itself. 2/1 comm error. 5/1 door lock error. When the door is closed the unit will start. Ran diagnostic. Unit operates fine. When it was finished the heavy and heat dry started flashing the then went solid and the unit started to start the cycle on its own. Needs new ui, main control and door lock. Office will call to reschedule when the parts come in. going back into the see everybody wants the machines there I mean, I like the front loaders they just a lot of maintenance because you have to. ; ordrng 1 W11613564 (Ui) and 1 WPW10653840 (Door lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Palmer, MA 01080
Chris B.
Job Details:
10/30/2024
Complaint that the fresh food section is icing up and freezing the food. Found bad damper. Damper didnt work til the connector wire was moved then after letting loose the wires it would disconnect. Replaced damper and motor running normal.; used 1 W11645127 (DAMPER CNTRL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW
Near Ware, MA 01082
Chris B.
Job Details:
10/30/2024
Complaint that the refrigerator is leaking water. Customer mentioned that they think its the water line that is not attached to the unit. Found water line not shut off properly and customer will have the line checked. No issues found with the refrigerator.
We serviced a
JENN-AIR COOKTOP
Model JED3430WS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
10/30/2024
Installed new switch and tested all checks ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model JBZFL30IGX00
Near Cornelius, NC 28031
Ryan S.
Job Details:
10/30/2024
"Upon arrival installed ice maker. Ran icemaker fill tests #97 and heard valve start and water noise but stoped and valve kept going . No water entered ice maker. Watched video on full tube and got to last party where you need to be able to get to the top of unit. Started to remove unit from wall and unit starts to tilt . Need additional tech for repair for safe removal of unit from wall. Informed customer she will need to pull unit out cut return call , or pay for extra tech. She said shes going to get Jenn air to pay for it. Informed her to give us a call to let us know which one so we can schedule accordingly. Putting in for addition tech, but will not need additional tech if she gets it pulled out for return call. ; O-emld tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Mooresville, NC 28117
Ryan S.
Job Details:
10/30/2024
"Customers complained dishwasher door falls open. Upon arrival confirm complaint found door hinges, broken. Replaced door hinges from pre-ID truck stock reassembled door now operating as designed does not fall open showed customer called safety to document . sr- 7740102193; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE"
We serviced a
MAYTAG WASHER
Model MVWP586GW0
Near Glastonbury, CT 06073
Jeremy B.
Job Details:
10/30/2024
Installed new control then ran calibration then self test all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Charlotte, NC 28273
Mitch H.
Job Details:
10/30/2024
"Tenant said wall on left side of washer had water on it. Removed top, inspected hot and cold inlet lines, valves and dispenser hoses. All looked good. Ran component tests for all valves, no leaks in valves or hoses. Ran diagnostics cycle, all components operating properly. Washer operating as designed with no leaks or issues."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Holyoke, MA 01040
Mike K.
Job Details:
10/30/2024
"Unit goes into drain when trying to start, gives f9e1 error, not water in unit.Let run until stopped. Put into diagnostic, filled and then nothing. Was able to get to attempt to drain again, water in unit, pump running but will not drain. Verified pressure tube and drain hose not clogged.Replaced drain and same issue, just filled and then nothing in diagnostics. Since replacing drain it has not attempted to work, found interment connectivity to drain harness. Unit is under 1yr Natalies so no easy access to unit, tried repairing suspect part of harness, and when jumped it worked but still intermittent. Ended up using harness wire from wire kit and splicing in, unit functioning fine in diagnostics, drain/spin and in normal.; used 1 W11399437 (DRAIN PUMP), and 1 W11643701 (HARNESS LOWER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near West Springfield, MA 01089
Mike K.
Job Details:
10/30/2024
"Was able to get ice bin out and the jammed ice cubes were multi fill cubes, not over fills. Replaced bin, icemaker and motor/coupler. Ran diagnostic test fine, thermistors operable and ice box fan working. Cs to monitor ; dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER and 1 W10822606 AUGER MOTOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Northampton, MA 01060
Chris B.
Job Details:
10/30/2024
Customer mentioned that the refrigerator is working great since Mike did the repair. Took pics of the unit with freezer side working properly. No issues with the refrigerator.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Northampton, MA 01060
Chris B.
Job Details:
10/30/2024
Replaced part and ran two diagnostic cycles and all running normal. No leaks detected. 1yr warranty on parts and labor. ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW01
Near Foxborough, MA 02035
Aimee Z.
Job Details:
10/30/2024
Found the front tub broken and spin basket New washer
We serviced a
JENN-AIR RANGE
Model JES9860CAB01
Near Wrentham, MA 02093
Aimee Z.
Job Details:
10/30/2024
Installed new gasket old one was hard
We serviced a
KITCHENAID WALL OVEN
Model KFEG504KPS3
Near Gastonia, NC 28056
Mitch H.
Job Details:
10/30/2024
"Customer pulled oven out and will put back in place. Removed and replaced oven control board, reassembled, tested. Now have proper voltage to elements. Oven heating and operating properly."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Clover, SC 29710
Mitch H.
Job Details:
10/30/2024
"Tested and found oven control blank, no lights and no functions. Oven control shorted. Needs control. Checked part availability and scheduled return for 11/5 PM.; ordrng 1 W11594224 (Oven control)"
We serviced a
AMANA DISHWASHER
Model ADB1400AMS1
Near Clover, SC 29710
Mitch H.
Job Details:
10/30/2024
Tested and found pump/motor not starting. Entered diagnostics found F4E3 pump/motor error. Ordering pump/motor. Checked part availability and scheduled return for 11/5 PM ; ordrng 1 W11613570 (Pump/motor)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Clover, SC 29710
Mitch H.
Job Details:
10/30/2024
"Found washer unplugged on arrival. Inspected all components, no issues found. Outer tub, all hoses, and drain pump good, no cracks, damage or leaks. In further conversation with customer she said that wash basket was full to top with water. Determined that washer had overflowed. Tested valves, found them operating properly. Ran diagnostics cycle, completed correctly. Ran washer in quick wash cycle. Filled and operated properly. Valves closed normally. Determined that could control had issue and continued to send voltage to valves causing them to continue to fill. By unplugging washer it reset control and now operating properly. Advised customer she would need control replaced. She declined any further repairs. Collected for service call on cc."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Midland, NC 28107
Jonathan J.
Job Details:
10/30/2024
Complaint loud noise and leaking on the floor in the summertime. I found air-conditioning vent blowing directly on dryer. Could be causing unit to become a dehumidifier in the summertime in humid wet North Carolina air allowing dryer to leak. No evidence of water on the floor that I could find no evidence of dryer leaking at this time I did find cause of customers noise is a split broken defective blower wheel. Blower wheel is seized free spinning from motor shaft unit will need motor and blower wheel to repair will need to break blower wheel by hammering it off and splitting it to replace. ; ordrng 1 WP697772 (Blower wheel) and 1 W11549461 (Motor)
We serviced a
LG DRYER
Model DLE3600W
Near West Springfield, MA 01089
Mike K.
Job Details:
10/30/2024
Complaint of not drying well. Unit tumbles and heats properly. Flow at outside vent is low and fine at unit. Cs has replaced section of vent and attempted to clean rest. Vent also drops in size when going into wall. With unit working properly suggested having vents cleaned professionally and best would be to rework vent with full size venting.
We serviced a
SAMSUNG MICROWAVE
Model ME21R7051SS
Near Hartford, CT 06114
Chuck M.
Job Details:
10/30/2024
"Customer complaint is that microwave is not heating. Confirmed and found magnetron faulty. Ordered magnetron, capacitor and diode. ; rqstng P&A on 1 DE96-00269A (Capacitor) and 1 DE59-00002A (Diode) and 1 OM75P-21-ESGN (Magnetron)"
We serviced a
AMANA RANGE
Model AGR6303MMW0
Near Hartford, CT 06106
Chuck M.
Job Details:
10/30/2024
Customer complaint is that oven door glass was not on properly. Chandigarh found lower glass bracket was not securing the bottom left side. Adjusted bracket to glass and door checked ok. Showed customer it works.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Hartford, CT 06112
Chuck M.
Job Details:
10/30/2024
Customer complaint is that washer lid would not lock. Confirmed and replaced lid lock from T/S. Tested in quick wash cycle and washer checked ok. ; used 1 W11670519 (LATCH) from stock
We serviced a
KITCHENAID M/W OTR
Model KMHS120ESS3
Near Newington, CT 06111
Ruben C.
Job Details:
10/30/2024
Cust cancelled on phone was not ready to pay for service does not want to put money into repair cust canceled on phone when I called
We serviced a
AMANA WASHER
Model NTW4516FW4
Near East Hartford, CT 06108
Amanda R.
Job Details:
10/30/2024
"Complaint that unit is loud during spin like banging noise started in August suspension very bouncy needs new suspension ; rqstng P&A on 1 W10780045 (Suspension), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454741 GEARCASE"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TF4
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
10/30/2024
Found piece of ice by fan was running from icemaker water fill.Adjust the tube that goes into ice maker was to far in the ice maker.Then filled ice maker to check if water still running was streaming down any more
We serviced a
SAMSUNG REFRIGERATOR
Model RFG238AARS/XAA
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
10/30/2024
Installed new control and cleared error code Complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near West Hartford, CT 06117
Chuck M.
Job Details:
10/30/2024
"Customer complaint is that dishwasher would run for approximately 10 minutes and shut down. Ran diagnostics and found error codes. FAe4 diverter cannot find position. F3e1 thermistor/OWI open or shorted. FAe2 vent wax motor electrical problem. Confirmed and ordered wash motor assembly, sensor, and vent. ; ordrng 1 W11460945 (Wash Motor) and 1 W11410464 (Sensor) and 1 W11649995 (Vent)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near York, SC 29745
Mitch H.
Job Details:
10/30/2024
"Arrived, took pictures of housing in place with cover on. Found a few drops of water in filter door. Removed housing cover, took pictures with and without water flowing from dispenser. No leaks observed in either state. Advised customer to contact Whirlpool customer service."
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Easthampton, MA 01027
Chris B.
Job Details:
10/30/2024
"Installed the suspension and after working on the gear case the screw for the rotor broke trying to hand tighten it and will need to order another gear case and screw. Left all parts at customers home. ; ordrng 1 W11393685 (Gear Case) and 1 W11260238 (Rotor) and 1 W10752189 (Screw), dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11393685 GEARCASE"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Easthampton, MA 01027
Chris B.
Job Details:
10/30/2024
Complaint that the dishwasher is not draining properly. Found F9E1 drain motor issues. Quoted parts and labor. Replaced part with TS W1497943. 1yr warranty on parts and labor.; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US
Near West Springfield, MA 01089
Mike K.
Job Details:
10/30/2024
"Cs says last load wouldnt spin and was leaking. Unit empty and unplugged on arrival. No signs of water leakage under unit. Plugged in and ran normal cycle. Filled fine and went to not agitation fine, no leaking. Cancelled and ran spin cycle. Drained properly and went into spin fine, no leaking. With no waters stains on lower unit or back of unit and not leaking during testing, no problem found. Cs also said had UR code which was an unbalanced load, which may have caused some splash over. Explained load sensitivity and load was a heavier robe with sheets. She will monitor loads, everything tests fine at this time."
We serviced a
SAMSUNG DRYER
Model DVE45T6000W
Near Mansfield, MA 02048
Aimee Z.
Job Details:
10/30/2024
Installed tune up and cover assy Testes complete; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Manchester, CT 06042
Amanda R.
Job Details:
10/30/2024
Customer has extended warranty need to call and get it dispatched correctly
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Coventry, CT 06238
Amanda R.
Job Details:
10/30/2024
Complaint that washed blanket on rinse and spin and it didnt stop filling and was wet started cycle on wrinkle control started normally showed customer how to do just a drain and spin
We serviced a
MAYTAG DISHWASHER
Model MDB4709PAW1
Near South Windsor, CT 06074
Amanda R.
Job Details:
10/30/2024
The keypad broken the tabs where is screws to front panel is broken and ribbon cable broken ; rqstng P&A on 1 W10471282 (Console) and 1 W10401481 (Handle)
We serviced a
KITCHENAID RANGE
Model KSDG950ESS7
Near Bristol, CT 06010
Jimmy R.
Job Details:
10/30/2024
"Tested unit and found when heating oven up on a bake cycle unit would get to 160 degrees and then error out F8e0 cooling fan speed to low, checked fan and found not spinning freely removed fan and unit is is bent on the motor side causing it to jam up and not spin. Replaced fan and heated unit to 350 degrees, unit now heating up and working to specs. Tested burners and found no simmers adjusted and all functions now working to specs ; used 1 W10860981 () from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Wilbraham, MA 01095
Chris B.
Job Details:
10/30/2024
Complaint that the dishwasher door is not closing properly. Fund unit unleveled at the left side. Adjusted feets and door closing correctly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Bristol, CT 06010
Jimmy R.
Job Details:
10/30/2024
"Tested unit and found water dripping out of the middle fridge near compressor, checked for leaking and found water line to valve had gotten pinched between Cabinet and valve wearing a pin hole in it. Cut out pin hole and placed a fitting in to get rid of leaking, ran water and unit is now operating to specs ; used 1 WP2198677 (FITTING 1/4-1/4) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Bristol, CT 06010
Ruben C.
Job Details:
10/30/2024
Checked unit found unit does not have readable model and serial tag can not work on unit without being paid cust is paying for diagnosis will call whirpool after. Basket on unit is severely wobbling could not get agitator off gearcase bearing faulty control is keeps draining continuously needs control agitator and latch is broken not latching
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354ESS3
Near Columbia, CT 06237
Jeremy B.
Job Details:
10/30/2024
"Installed new motor sump assy and door gasket ran self test and all checks good. ; dspstn on spec-tagged invntry: 1 W10805015 MOTOR/SUMP , used 1 W11177741 (GASKET) from stock"
We serviced a
WHIIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Portland, CT 06480
Jeremy B.
Job Details:
10/30/2024
Found adjusters broken on top rack. Installed new adjuster kit. All checks ok. ; used 1 W10712395 (ADJUSTER) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Middletown, CT 06457
Jeremy B.
Job Details:
10/30/2024
Dryer not heating. Tested supply power and found 120vac across L1-N and 120vac across L2-N and 0vac between L1-L2 customer must resolve power problem.
We serviced a
KITCHENAID RANGE
Model KSEG700EBS3
Near East Granby, CT 06026
Gary V.
Job Details:
10/30/2024
"Inspected and found F1 E1 fault for main control board failure, needs main control board, will submit estimate and call for return date.; rqstng P&A on 1 W11082269 (Main acu)"
We serviced a
AMANA DRYER
Model NED5500TQ0
Near Westfield, MA 01085
Mike K.
Job Details:
10/30/2024
"Unit heating, tumbling but making loud noise, worn belt, support and pulley. Quoted for dryer kit/labor, has magnet discount. Accepted. Replace belt, pulley and supports and tested fine on timed dry; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG DRYER
Model UNKWN
Near Agawam, MA 01001
Mike K.
Job Details:
10/30/2024
"Maytag Neptune with worn idler pulley , supports and belt. Quoted for parts and $150 labor per JK. Approved. Replaced idler, belt supports and replaced not running fine, verified heating ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), dspstn on spec-tagged invntry: 2 12001541 DRUM SUPPORT 1 WP33002535 BELT , and 1 WP6-3700340 IDLER PULLEY"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Agawam, MA 01001
Mike K.
Job Details:
10/30/2024
"Cs complaint is of items freezing top shelf in rf section. Says temperatures are inconsistent and not always freezing in fr.Getting temps of 24 of water bottle in front of vent other top shelf items in mid 30s and consistent of upper 30s on mid shelves, set for 39. Good airflow through vent and verified damper operation. Items in freezer are around 9 set for 2. Full frost pattern on evap , unit not running during visit, it did start a defrost cycle 15/20 minutes into visit and defrosting properly. thermistors pass in testing. Will order control and thermistors as cs has had consistent issues and fr is a bit warmer then set.; ordrng 1 W11567938 (U/I control) and 2 W10316760 (Thermistor)s"
We serviced a
MAYTAG WALL OVEN
Model MGT8800FZ10
Near Windsor, CT 06095
Gary V.
Job Details:
10/30/2024
"Inspected and found debris lodged in left front burner igniter causing no ignition and cleared debris, also the size of center burner has normal size flames on all settings. All other functions test normal."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Wingate, NC 28174
Jonathan J.
Job Details:
10/30/2024
Replaced all previously ordered parts Tested operations no further issues found with oven at this time. All functions are working properly.; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ18
Near Gastonia, NC 28056
Ryan S.
Job Details:
10/30/2024
Customer stated water was coming out warm sometimes from water dispenser. Temperature in refrigerator was 39? temperature of water coming out was 38 unit unit is running and working as designed . Customer said she didnt have any cooking issues. waterlines are run correctly designed . unit is working as designed. Informed customer how water line is run and stored in refrigerator searching . So water will be temp that ref is. Verified proper operation.
We serviced a
WHIRLPOOL MICROWAVE
Model WOEC5030LZ00
Near Concord, NC 28027
Jenn F.
Job Details:
10/30/2024
F1e6 magF2e5; ordrng 1 W11659269 (Console) and 1 W11325603 (Control) and 1 W11578959 (Mag) and 1 W11578579 (Inverter)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Southington, CT 06479
Jimmy R.
Job Details:
10/30/2024
"Tested dryer and found machine would not start found dryer knob not turning due to knob cracked and timer faulty, unit will need new timer and knob put small knob on timer for now so customer can use will order new small knob also. Parts tentative p/a ; ordrng 1 W11566735 (Timer) and 1 W11677925 (Knob large) and 1 W11398762 (Small knob), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Wingate, NC 28174
Jonathan J.
Job Details:
10/30/2024
"Complaint washing machine will not progress past wash will not spin out clothing, clothing, still soaking wet at the end of the cycle. I found F8E1 error code no fill. Long fill error code only code in history I found water inlet screen was completely clogged due to well water issue install and instruct fulfilled customer to have well checked or install filters issue is not a cover issue if it takes out the valve, quoted customer for a price of the valve customer declined repair today valve not needed needs filter screen cleaned."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near West Hartford, CT 06107
Amanda R.
Job Details:
10/30/2024
Bottom of door rusted quoted for panel
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Windsor, CT 06095
Gary V.
Job Details:
10/30/2024
"Arrived and found basket damaged in delivery, customer said delivery guy threw on front yard. Will need to reorder basket and they will call when new one arrives.; ordrng 1 W10752719 (Spin basket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Canton, CT 06019
Chuck M.
Job Details:
10/30/2024
"Customer complaint is that ice maker is not making ice. Ran diagnostics and found error code E5 Timed Ice. Ran harvest test and ice maker harvested. Ran ice maker fill test and no water came out. Found fill tube heater torn and not making contact with tube. Ordered fill tube heater. ; rqstng P&A on 1 W10820065 (heater), used 1 W11658802 (ICE MAKER) from stock, states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Matthews, NC 28105
Jenn F.
Job Details:
10/30/2024
Called safety they will be covering parts and labor authorization w1clwg0wpl1. Replaced the suspension rods and the control board. Ran calibration on the control. Tested ok.
We serviced a
WHIRLPOOL RANGE
Model WFES3330RB0
Near Charlotte, NC 28215
Jenn F.
Job Details:
10/30/2024
Replaced the handle and the hinge. The right side is still popping when you close the door. Not sitting right in the reciever and dropping down when closed. Will need to replace the hinges again and both receivers. If people still persists after next repair please call techline to proceed. ; ordrng 2 W10647259 (Reciever)s and 1 W10347464 (Hinge)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ2
Near New Britain, CT 06051
Ruben C.
Job Details:
10/30/2024
Checked unit found pressure hose disconnected reinstalled tested operation normal ran diagnostic normal
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Meriden, CT 06450
Jimmy R.
Job Details:
10/30/2024
"Ran washer due to unit would come on wash clothes but never spin them out leaving them wet when done, ran a diagnostics and no errors in unit let unit run threw a test cycle and unit went threw normally. Ran a wash and found unit would get down to 2 min never spinning out, found 12 hr fresh spin on causing it to spin Clothes out every 20 min to stop them from sitting there, turned off fresh spin and ran a quick wash unit is now spinning and working to specs"
We serviced a
MAYTAG FREEZER
Model MZC5216LW0
Near Prospect, CT 06712
Jimmy R.
Job Details:
10/30/2024
"Tested freezer and found unit not cooling at all compressor not running and no frost in unit. Checked compressor and found unit just making a noise when trying it start, removed inverter board and found when unit would make noise it would only send 22v to compressor at ptc relay then it would stop and green light in inverter would flash 4 times, let unit sit in off position for a few min then back on after tapping on inverter and unit started and was sending 120v to compressor. Will order new thermostat and inverter advised customer to watch unit it may not stay running if not add some ice bags in there and dont open it this will save the food till we return ; ordrng 1 W11598145 (Inverter box) and 1 W11685637 (Thermostat)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Waterbury, CT 06702
Jimmy R.
Job Details:
10/30/2024
Plugged unit in and found drain pump running canceled cycle and ran a diagnostics finding drain pump continuously coming on and not shutting off. unit will need new main control will order and return ; ordrng 1 W11603811 (Cntrl)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Wolcott, CT 06716
Jimmy R.
Job Details:
10/30/2024
"Ran washer and found unit would start a cycle fill then error F8e1 long fill found hot water not entering machine, checked water supply and found no hot water coming out of house valve checked for a shut off but all water is on. Advised customer unit will only run on a tap cold cycle until water supply is turned on and getting to machine if water is set to warm or hot it will error out again. Let unit run thew a wash on cold water setting and unit is now filling and working to specs"
We serviced a
WHIIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near West Hartford, CT 06107
Ruben C.
Job Details:
10/30/2024
Checked unit found top rack adjusters broken replaced adjusters tested operation normal rack is moving smoothly; used 1 W10712395 (ADJUSTER) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS08
Near Windsor, CT 06095
Gary V.
Job Details:
10/30/2024
"Installed new valve and cleaned doors, tested fine.; dspstn on spec-tagged invntry: 1 W10278629 BAR KEEPERS FRIEND/MICRO"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Windsor Locks, CT 06096
Gary V.
Job Details:
10/30/2024
"Inspected and found f3e1 pressure system fault, checked hose and dome and tested fine. Unit needs main acu, will order and return.; ordrng 1 W11603810 (Main acu)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYMS04
Near East Hartford, CT 06118
Jeremy B.
Job Details:
10/30/2024
Water leaking in the back at both water valves needs new valves. ; rqstng P&A on 1 WPW10238100 (Valve) and 1 WPW10279866 (Valve)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near East Hartford, CT 06118
Jeremy B.
Job Details:
10/30/2024
"Washer not spinning out correctly. Found oil leaking from Gearcase, suspension bouncy, and basket has a wobble. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W10721967 (Can kit) and 1 W11550891 (Agitator) and 1 W10752719 (Basket) and 1 W11130362 (Suspension)"
We serviced a
SAMSUNG RANGE
Model NE58K9560WS/AA
Near Suffield, CT 06078
Gary V.
Job Details:
10/30/2024
"Inspected and found main relay control board bake relay not keeping temperature, quoted for parts needed, and she will call if wants repaired"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near East Hartford, CT 06118
Jeremy B.
Job Details:
10/30/2024
Installed new handles all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28216
Jenn F.
Job Details:
10/30/2024
"Complaint the fridge is not as cold as it should, ice is melting and things are not staying frozen in the freezer. Found unit not defrosting. Step 5, defrost sensor passed. Step 13, defrost heater comes on when manually turned on. Thermistor cover in ice. Defrosted coils. Needs new control board and thermistor. Order parts. Office will call to reschedule when the part comes in; ordrng 1 W11558182 (Control) and 1 WPW10384183 (Evap Thermistor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302EBS07
Near Belmont, NC 28012
Ryan S.
Job Details:
10/30/2024
"Customer complained unit refrigerator door have glue or something popping out. Receipt has deliver date of 10-15, customer said it was actually 10-28. Informed him to get receipt saying actual deliver date was 10-28 and will update on return call. Using 10-15 for now. Still in 30 day cosmetic warranty period. Took pictures of issue, issue is insulation is coming out and popping off plastic edges and panels on doors. ordering both ref doors. Also sliders in freezer are defective. Left side opens easier than right so when you open freezer door left side comes out first. Ordering freezer sliders. Informed customer to call office when doors arrive, check for damage and we will schedule return call then. ; ordrng 2 W11658402 (Slider rails.)s and 1 W11661552 (Ref door) and 1 W10919655 (Ref door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB10
Near Huntersville, NC 28078
Ryan S.
Job Details:
10/30/2024
"Came to install parts order . Installed new evap fan , blade and gaskets . Verified proper operation, seal and no noise from fan."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, NC 28078
Ryan S.
Job Details:
10/30/2024
"Customers complained unit cutting off , had video. Plugged unit in and checked board no signs of thermal damage. Heard odd noise. Noise was evap fan . Ran evap fan in service mode . Noise coming from fan Unplugged p9 connector from board and when I attached it back unit cut off like customer complain. Fan shorting system. Ordering evap fan assembly. Informed customer office will call when part comes in. ; ordrng 1 W11578030 (Freezer assembly)"
We serviced a
WHIRLPOOL WASHER
Model Mvwb865gw1
Near Cornelius, NC 28031
Ryan S.
Job Details:
10/30/2024
"F6 e 2, f6e3, f9e2 found acu and ui errors. and pressure system error. Had to unplug ui and repkug to get Ui to turn on. Needs new control board avd ui. Quoted repair. Saved quite. Customers denied repair. Collected trip fee via card."