We serviced a
AMANA RANGE
Model AGR6603SFB3
Near Worcester, MA 01604
Angel R.
Job Details: 06/26/2023
"Found both igniters dead, will order both. Normally TS but I do not have any.; ordrng 1 WPW10333842 (igntr-oven) and 1 WP9758079 (igntr-oven), dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Shrewsbury, MA 01545
Angel R.
Job Details: 06/26/2023
"Installed control and dispenser, tested ok. Could not install manifold due to chances of cracking a tab on the cover which as not ordered. Leaving manifold with customer, he refused to have it installed without the cover.; ordrng 1 W11101860 (Cover)"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LM02
Near Shrewsbury, MA 01545
Angel R.
Job Details: 06/26/2023
Installed door and adjusted gasket which was not properly seated. Did not need hinges as the problem was with door not making contact due to plastic bulging because improperly seated gasket. Unit is working properly.; dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Windsor, CT 06095
Gary V.
Job Details: 06/26/2023
"Inspected and found one of stabilizers came loose, tightened and adjusted,cycled and tested fine."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Windsor Locks, CT 06096
Gary V.
Job Details: 06/26/2023
"Inspected and found faults for off balance and wrong voltage, measured voltage at wall and tests at 120v, internal problem with main acu, will submit estimate and call for return date.; ordrng 1 W11627413 (Main acu)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Matthews, NC 28104
Jonathan J.
Job Details: 06/26/2023
"Complaint microwave was displaying F2E1 when I woke up early in the morning turn off the breaker and turn it back on and error code went away, has not reappeared cents just wanted to have it checked out one time after I turn the breaker off it reappeared, but has not since come back. I found all functions of the user interface are working as of right now. Cannot duplicate any touch screen issues as of right now Advising customer to contact Jenn air. part is also on back order customer just replaced the user interface on oven and prior to that had to have refrigerator repaired, and prior to that. Had to have their dishwasher repaired. microwave is not having any heating issues or touchscreen issues. Found at this moment. Cannot duplicate issue. if customer calls back order and send user interface. customer declined repair today is going to contact jenn air just seeking advice today."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 06/26/2023
Replace control refrigerator has been cooling fine since last visit since I defrosted it the last time. No additional issues reported by customer with refrigerator at this time.
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 06/26/2023
I replace drum and rear idlers I tested operations from Ehlers are fine and so is the belt idler pulley. Unit is operating extremely quiet now no additional issues found with dryer at this time. Dryer is heating. Had to clean rear heater vent were heater vents into drum area from rear bulkhead Had melted clothing restricting airflow completely. No additional issues found with dryer at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Monroe, NC 28110
Jonathan J.
Job Details: 06/26/2023
"Complaint on compressor comes on at very specific times will make a loud buzzing noise. No cooling issues found at this time. I cannot duplicate any noise complaints. I suspect noise complaint is only occurring when compressor hits. A certain rpm as compressor is a variable speed compressor. I suspect noise may be consistent with the condenser coil vibrating against the cabinetry. I tried to adjust without hearing any kind of noises from the compressor. Compressor is running right now and cooling fine. Customer has not had any cooling Issues either no defrost issues found either at this time. Customer said it was making a noise early this morning. Noise only lasted for 10 maybe 15 minutes before going away. If customer calls back, may need to adjust condenser coil more, but will need to duplicate noise I performed service test number for and 3 compresser test could not duplicate noise.."
We serviced a
ELECTROLUX DRYER
Model EIED50LIW2
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/26/2023
Installed new gasket. All checks ok. If problem continues will need new front panel. ; used 1 WPY055980 (HI TEMP ADHESIVE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/26/2023
Dishwasher not cleaning. Ran diag found F4E3 ran self test and it filled but wash motor not running. Needs new motor sump assy. Quoted customer.
We serviced a
WHIRLPOOL RANGE
Model Gw399lxus06
Near West Hartford, CT 06107
Chuck M.
Job Details: 06/26/2023
Customer complaint is that buttons on range are not working. Inspected and found multiple stuck keys. Quoted customer for switch membrane and labor. Customer will decide with landlord.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS3
Near West Hartford, CT 06119
Chuck M.
Job Details: 06/26/2023
"Customer complaint is that dishwasher was leaking found door gasket worn and water leaking from inlet valve solenoid. Replace gasket and inlet valve. Tested and no leaks found. ; used 1 W11177741 (GASKET), and 1 WPW10327249 (VALVE) from stock"
We serviced a
MAYTAG RANGE
Model MGT8820DS03
Near East Hartford, CT 06118
Chuck M.
Job Details: 06/26/2023
Customer complaint is that range is leaking gas at burners. Checked and found valves on manifold for all burners are not opening and closing properly causing gas leak. Quoted P&L. Customer will discuss and explore options.
We serviced a
JENN-AIR OVEN
Model JJW2830LL00
Near Charlotte, NC 28209
Jeff L.
Job Details: 06/26/2023
"Replaced front door panel, still having same issue the door is not square but mounts properly to frame of unit. The unit is level and not leaning have replaced multiple parts on this unit and still not correct it is my belief that its either the hinge receiver or frame is damaged. Spoke with Rob at tech support and sent him pictures. He thinks the same as I its either receivers or damaged frame. Before whirlpool will replace they want the receivers replaced Rs#7736643104 ; ordrng 2 W11613828 (Hinge receiver)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW
Near Charlotte, NC 28205
Robert A.
Job Details: 06/26/2023
"Cx complaint that the unit is dispensing the opposite water and it had trouble draining. I inspected the unit to confirm the complaint. I found no error codes and ran a manual test for the water valves. They are swapped (hot for cold & cold for hot), I switched the water hoses to their correct positions, test, and calibrated the unit for the cx. The drain function is working fine as well. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near East Hartford, CT 06118
Chuck M.
Job Details: 06/26/2023
Customer complaint is that water was leaking in back top shelf area. Inspected and found ice buildup covering drain. Cleared ice and drain.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Manchester, CT 06042
Chuck M.
Job Details: 06/26/2023
Customer complaint is that dryer was not heating. Inspected and found thermal cut off open. Replaced and tested. Dryer is heating properly. ; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW3
Near Manchester, CT 06042
Chuck M.
Job Details: 06/26/2023
Customer complaint is that dispenser drawer broke. Replaced drawer. Checked ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Charlotte, NC 28210
Ryan S.
Job Details: 06/26/2023
Customer complained unit not draining. Informed customer unit is out of warranty. Said to work on it anyway. Ran unit to fill and hit cancel drain and unit drained . Ran normal cycle and unit draining and running properly. Informed customer he may have a plumbing issue after talking to him about the symptoms . Collected trip fee via card.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Charlotte, NC 28215
Robert A.
Job Details: 06/26/2023
Cx complaint that the unit has damage on its left side. I inspected the unit and confirmed the complaint. I found the cooktop and left side panel are damaged causing them to sit crooked. The cooktop and side panel need to be replaced to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11178791 (Cooktop) and 1 WPW10162245 (Side panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, NC 28262
Robert A.
Job Details: 06/26/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. There were small ice cube in the bin. I ran multiple test: 57 passed, 56 passed, 45 failed, 36 passed, and 15 passed. All work d fin except 45 it did not fill with water. The unit is dispensing water fine and the valve engages to fill the IM. The unit needs a new fill tub heater, the fill tube is clogged with ice. Im ordering the part for the return visit.; ordrng 1 W11087201 (Fill tube heater)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Dallas, NC 28034
Mark C.
Job Details: 06/26/2023
Unit squealing from a stuck pulley installed repair kit unit is fully operational.; used 1 4392067 (Repair kit) from stock
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 06/26/2023
"Complaint dryer, making a loud noise. I found noise is caused by a locked up blower wheel bearing on the housing. Housing assembly is no longer available W10256512 is the part number. Housing will need new bearings to fix. New blower assembly. Unit is not sold with just the bearings. Cannot get just the bearings by themselves for this model."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/26/2023
"Customer complained of loud noise during spin. Found oil on gearcase. Replaced cam because cant tell if oil was coming from cam or gearcase also replaced belt and ran unitFound gearcase making loud grinding noise and determined oil coming from gearcase. Ordering gearcase and cam kit. ; ordrng 1 W10721967 (Cam), rqstng P&A on 1 W11454372 (Gearcase) and 1 2xtimefr (2xtimeframe), used 1 W11428524 (CAPACITOR), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/26/2023
"Return to install parts ordered by previous tech installed new hinge and cam. Adjusted door and reassembled door now closing properly, showed customer verified proper operation."
We serviced a
MAYTAG DRYER
Model MGD5630HC0
Near Cornelius, NC 28031
Vincent O.
Job Details: 06/26/2023
Installed new air duct. Tested and verified proper operation. All functions check ok.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Huntersville, NC 28078
Vincent O.
Job Details: 06/26/2023
Thawed evap. Installed new fan and thermistor. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL COOKTOP
Model JGD3430GS00
Near Mooresville, NC 28117
Vincent O.
Job Details: 06/26/2023
Found faint gas smell under cabinet. Bubble checked all connections and orifices and verified no leaks. Customer has just had kitchen remodeled and cooktop moved to island. New gas lines ran during process. Customer also has natural gas detector placed in area of strongest smell and detector not activated. Possible leak at connections under floor. Advised customer to contact builder. Cooktop is not leaking.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Clover, SC 29710
Mitch H.
Job Details: 06/26/2023
"Replaced evaporator fan assembly and control board. Plugged unit back in. Ran diagnostics, all tests passed and all thermistors tested good. Operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Wingate, NC 28174
Jonathan J.
Job Details: 06/26/2023
"F1e1 error code upon arrival I found washer full of water upon arrival as well I found black wire on harness is broken in multiple locations I found 3 in black wire going to drain pump separate locations and 2 in blue. Vibrating breakage point no chew marks found breakage is under tape. ; ordrng 1 W11643701 (Harness) and 1 W11513246 (Control), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Wingate, NC 28174
Jonathan J.
Job Details: 06/26/2023
Complaint at the end of the cycle done light is on and when lid is opened it used to go off now it stays on and power button has to be held to make it go off and recently now the washer will try and start itself again with done light illuminated. I I replaced main control verified latch is operating normal drain everythings working no codes in fault history except overloading error i performed a calibration cycle and an auto diagnostic cycle no corrosion on ui board. No broken wiring found or lower end issues either.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/26/2023
"Complaint unit not making ice ice maker installed last week I found error code e2 test 56 ice maker failure ice maker has lost position. Test 57 unit will not cycle progress past #2 goes from 1-2 but never back to 2 test 15 tested ice level sensors are working goes from 2-1 when sensor is covered. I also found flights have failed in both the freezer and the top fresh food section 3 strand light. Also found door gasket is shredded causing an air leak in fresh food section. Temperatures in fresh food zone are 37.2 freezer zone is -1.3°F. Icemaker is cycling fine after replacing it with power turned off to refrigerator. No more error codes in test 36 after cycling icemaker icemaker is filling properly with proper amount of water heater was mangled not installed properly on icemaker fill tube. I secured heater and installed it properly. Previous tech whoever was here. Did not use proper screws causing air leak and icemaker causing unit to not be held together properly. No additional issues found with refrigerator today. ; ordrng 1 W10846057 (Gasket) and 1 W11130208 (Led) and 1 W11203918 (Module), used 1 W11577195 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Davidson, NC 28036
Vincent O.
Job Details: 06/26/2023
"Found new compressor did not come with inverter as shown in breakdown. Also found 3way valve grinding during operation. Ordering inverter and 3way solenoid. Please call when parts arrive. ; ordrng 1 W11506421 (Inverter) and 1 W11574310 (Valve), dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Charlotte, NC 28210
Jeff L.
Job Details: 06/26/2023
"Found both doors not sealing properly to frame allowing moisture to collect on the mullion and around the frame where to door gaskets sit. I removed all moisture with dry towel and heat treated the door gaskets they are holding better, but I feel they best way to completely resolve this issue is to replace both door gaskets.; ordrng 1 2159074 (Freezer door gasket) and 1 2159075 (Fridge door gasket)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gastonia, NC 28052
Jeff L.
Job Details: 06/26/2023
Found heater element burnt into also found dryer vent pinched off. I replaced heater and did a components check all are working normally again. Tested unit on time dry and auto dry unit was operating normally. Advised customer not to push dryer back any further or the vent would get pinched off again and cause long dry times leading to part failures. Unit ran and checked ok(1) 279838 heater(Call complete); used 1 279838 (Heater) from stock
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Lincolnton, NC 28092
Mark C.
Job Details: 06/26/2023
Customer states unit will not drain or spin. Found unit to be throwing an f8e1 long fill error found units cold water valve to have failed. ; ordrng 1 W11316256 (Valve) and 1 W11316246 (Switch) and 1 W11456953 (Hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Torrington, CT 06790
Martino S.
Job Details: 06/26/2023
"Check unit as per customer ice buildup on freezer bottom cavity, too cold in fresh food. Remove evaporator cover and determine drain is clog and thermistor on evaporator coil bad. Clean drain tube and replace thermistor and check unit working to specs, customer informed to allow 24-48hrs for temperature change.; used 1 WPW10383615 (Thermistor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waterbury, CT 06708
Martino S.
Job Details: 06/26/2023
"Remove and replace defective auger motor and check dispensing ice, unit working to specs."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Iron Station, NC 28080
Mark C.
Job Details: 06/26/2023
Units interior light and turn table have stopped working. Due to an open circuit caused by a faulty tt motor.; ordrng 1 W10642989 (Tt motor) and 1 WPW10210878 (Fixture)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Charlotte, NC 28205
Robert A.
Job Details: 06/26/2023
"Cx complaint that the units triple element is not heating fully. The outer and inner element rings are bright but the middle element ring is dim. I inspected the unit to confirm the complaint. All other burners eye are bright and light fine. The element is getting 243v, it cycles on and off as well. I called techline to document the issue and get a 2nd opinion. They concluded that the triple element is working as designed. The 3 tiers of the element pull a certain amount of wattage causing the difference in glow brightness. The unit is working as designed.Sr7736710273"
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEYM05
Near Wethersfield, CT 06109
Chuck M.
Job Details: 06/26/2023
Customer complaint is that freezer door was not closing properly. Inspected and found screw to cabinet from slide rail backed out. Tightened and tested. Showed customer it works.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Charlotte, NC 28278
Ryan S.
Job Details: 06/26/2023
"Came to install spark module ordered by previous tech, installed part and reassembled, ran all burner and all burners working as designed. Verified proper operation"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWBL2
Near Glastonbury, CT 06033
Chuck M.
Job Details: 06/24/2023
Customer complaint is that ice maker not making any ice. Jumped out ice maker and it cycled but did not call for water. Replaced ice maker and it cycled and filled. Advised customer to discard 1st few batches of ice.
We serviced a
MAYTAG WASHER
Model MVW4505MW
Near East Hartford, CT 06118
Chuck M.
Job Details: 06/24/2023
"Customer complaint is that washer would not complete cycle. Inspected and found drain pump wires broken. Repaired wires for temporary fix and ordered drain pump and lower harness. ; ordrng 1 W11643701 (Lower Harness) and 1 W11399437 (Drain Pump), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW08
Near East Hartford, CT 06118
Chuck M.
Job Details: 06/24/2023
"Customer complaint is that microwave was sparking at top right corner. Inspected and found diode shorted. Found microwave very greasy behind control and around high voltage area. Replaced diode and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W10210871 HOLDER,LAMP and 1 W11552018 CNTRL-ELEC , used 1 W11256462 (DIODE UNIV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near South Windsor, CT 06074
Chuck M.
Job Details: 06/24/2023
Customer complaint is that refrigerator and freezer lights were out. Found freezer light the issue. Replaced and all lights are working properly. ; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near South Windsor, CT 06074
Chuck M.
Job Details: 06/24/2023
"Installed harness, cleared drain and installed separator. ; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Windsor, CT 06095
Chuck M.
Job Details: 06/24/2023
Customer complaint is that ice maker stopped working. Jumped out ice maker and it did not cycle. Found ice maker stuck outside of home position. Replaced ice maker and it filled. ; used 1 W10882923 (ICE MAKER) from stock
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Hartford, CT 06105
Chuck M.
Job Details: 06/24/2023
Customer complaint is that washer takes too long to wash clothes. Ran washer on heavy duty cycle and customer asked about agitation being slow. Explained that washer makes adjustments throughout wash cycle. Customer had extra power and extra rinse selected. Explained added Wash features also adds more time. Washer checked ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bristol, CT 06010
Chuck M.
Job Details: 06/24/2023
Customer complaint is that dishwasher is not working. Ran diagnostics and found error code F4e3 wash motor not running. Replaced wash motor and tested. Dishwasher is working properly. Showed customer it works. ; used 1 W11085683 (MOTOR/SUMP) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Mooresville, NC 28115
Vincent O.
Job Details: 06/23/2023
"Found refrigerator door gasket torn. Replaced gasket. Tested and verified proper seal, all functions check ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Charlotte, NC 28269
Mark C.
Job Details: 06/23/2023
"Units deli drawer Ill not stay closed all the way, units freezer door has condensation forming on the top of the gasket, top of the door is abnormally cold indicating poor insulation in the top of the door. ; ordrng 1 W11681455 (Door) and 2 W11233912 (Slides)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Charlotte, NC 28269
Mark C.
Job Details: 06/23/2023
"Customer states unit is not making ice but is dispensing water. Placed unit into forced harvest, display is showing a 23 message for faulty switch or motor. Contacted Techline spoke with rich . Rich states inspect the door harness for damage found multiple broken wires in the harness. States repairing the wires will not resolve the issue and that the door needs replaced. Sr#7736702916 stated customer should call the consumer care to see if they can get any factory support for the door. (800) 253-1301 quoted 1016.73"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ1
Near Charlotte, NC 28269
Mark C.
Job Details: 06/23/2023
"Units surface light will not activate due to a blown bulb. ; rqstng P&A on 1 W10709921 (Bulb), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK SP W11245251"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28269
Mark C.
Job Details: 06/23/2023
Installed new suspension rods unit is fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Charlotte, NC 28269
Mark C.
Job Details: 06/23/2023
"Customer states unit isnt washing. Placed unit into diagnostic testing. Unit has no stored errors. Ran test cycle unit completes all tests, with no errors unit is fully operational."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Charlotte, NC 28278
Mitch H.
Job Details: 06/23/2023
"Confirmed purchase date and took picture of receipt. Checked and ran diagnostics. No stored error codes. Tested wash cycles, found that both valves operating correctly but that both valves are energized no matter what cycle washer is set on. Ordering control board.; ordrng 1 W11626074 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Charlotte, NC 28227
Robert A.
Job Details: 06/23/2023
"Cx complaint that the unit is not heating at all. I inspected the unit and confirm the complaint. I found the units burners and oven do not heat at all. I checked incoming power at the terminal block, it does not have 240 across L1 and L2. I wiggled the outlet, it got good contact and 243v were received and the oven as well as all burner eyes worked. The issue is the wall outlet not the unit. The unit is working as designed. An electrician is needed to resolve the issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Mint Hill, NC 28227
Robert A.
Job Details: 06/23/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10882923 ICE MAKER
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28205
Robert A.
Job Details: 06/23/2023
"Cx complaint that the unit did not fully wring out her cycle containing 1 bathroom floor rug. I inspected the unit to confirm the complaint. I found an error code: f0e1. I cleared the code and ran a service cycle, all components passed with no issues. I suggested to the cx to wash at least 2 items together. I item alone may be difficult for the unit to balance being soaked with water. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Charlotte, NC 28212
Robert A.
Job Details: 06/23/2023
"Cx complaint that the IM is not on and the FC is building heavy ice preventing the door from closing. I inspected the unit to confirm the complaint. I found the ice in the FC built on the rail slide not allowing the door to smoothly close. The rail slides need to be replaced to resolve the issue. I turned the IM on from the UI, it read ice maker off. Im ordering the parts for the return visit. Cx has a deed that states she obtained ownership of the home within a year, appliances came with the home.; ordrng 1 WPW10330991 (Bracket) and 1 WPW10330993 (Bracket) and 2 W11265130 (Rail slide)s"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WETLV27HW2
Near Charlotte, NC 28206
Robert A.
Job Details: 06/23/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11454741 GEARCASE
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Torrington, CT 06790
Ruben C.
Job Details: 06/23/2023
Checked unit found rollers worn down replaced rollers tested operation normal; used 1 4392067 (Dryer repair) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near East Brookfield, MA 01515
Chris B.
Job Details: 06/23/2023
Complaint that the unit is leaking water from the bottom back. Found broken drain hose. Will order parts for a return visit.; ordrng 1 W10899966 (Drain Pump Hose)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Charlotte, NC 28207
Robert A.
Job Details: 06/23/2023
"Cx complaint that the oven is not meeting or hold set temps. I inspected the unit to confirm the complaint. Th burner head work fine. I tested broil, it work fine as well. However bake does stay lit. The igniter clicks and the flame lights, but it continues to click for a few seconds then the flame and igniter turn off completely. The temp got up to 200degrees, that because the convection element turns on supply heat. I called techline to document the issue. They recommended adjusting the bake burner tube air valve at the neck of the burner tube. It was wide open. I closed it half way and tested the unit. The flame lit immediately on the first click. I preheated it to 350 then 400. The unit is working as designed.Sr7736529666"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Belmont, NC 28012
Robert A.
Job Details: 06/23/2023
"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found an error code: f0e2. I checked the bellow and found a sock in the lower part of the bellow blocking the holes for water to exit. There were no tears in the bellow, I did notice residue building on the side of the door potentially creating a surface where water can escape. I ran a service cycle, all components passed with no issue. I suggested for the cx to clean the bellow and inner door where it makes contact with the bellow occasionally. The unit is working as designed."
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Watertown, CT 06795
Martino S.
Job Details: 06/23/2023
"Check unit as per customer complaint not drying, check vent clean, ran time dry cycle unit goes to a high temp of 198 and a low of 145 continuously cycling at that rate."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28273
Mitch H.
Job Details: 06/23/2023
Checked and found evaporator coil completely iced over and evaporator fan not running. Fan has power. Quoted customer for repair. Collected full amount. Ordering fan motor.; ordrng 1 W11559968 (Evaporator fan motor)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ0
Near Naugatuck, CT 06770
Martino S.
Job Details: 06/23/2023
"Check broil operation as per customer not igniting and smelling gas, operation is as customer explain. Remove broil burner and clean corrosion from spark ignition and replace broil burner. Start broil burner several times including customer and verify unit working to specs."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Naugatuck, CT 06770
Martino S.
Job Details: 06/23/2023
Check unit for noise operation and banging as per customer request. Remove top cover and visible check for objects or loose connection including shipping bolts remove from day of install. Ran cycle check with clothes on different cycles including drain and spin cycle everything check normal. Instruct customer to follow the cycle instructions in accordance with the clothing she is washing. Unit check working to specs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Chaplin, CT 06235
Chuck M.
Job Details: 06/23/2023
Customer complaint is that refrigerator is not cooling properly. Inspected and found only lower coils on evaporator has frost. Compressor is inefficient. Ordered compressor and Lok ring kit. ; ordrng 1 W10507884 (compressor) and 1 LokRingKit (Lok Ring Kit) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Tolland, CT 06084
Chuck M.
Job Details: 06/23/2023
Customer complaint is that washer was leaking at front left bottom corner. Inspected and found washer was not leveled. Water was leaking at fabric softener dispenser because water was missing the tub ring due to washer not being leveled. Leveled washer and tested. No leaks found.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS1
Near Hartford, CT 06114
Chuck M.
Job Details: 06/23/2023
Customer complaint is that microwave makes a whistling noise when running. Inspected and found noise is within exhaust pipe going outside when fan is running. Advised customer to tape up seams on exhaust.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Waterbury, CT 06708
Martino S.
Job Details: 06/23/2023
"Check unit as per customer not starting, lid strike broken off. Parts order for return service tentative P/A.; ordrng 1 W11394572 (Lid lock) and 1 W11457841 (Strike)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Plymouth, CT 06786
Martino S.
Job Details: 06/23/2023
"Check unit as per customers complaint door not sealing, intermittent noise in freezer and refrigerator too cold frosty. Check unit found fridge door out of alignment, unit leaning forward not level. Remove both doors, raise front legs and level unit. Reinstalled doors and heat door gaskets to seal, inspect doors seal and working to specs. Instruct customer on door loading capacity and freezer shelves packing."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Berlin, CT 06037
Jimmy R.
Job Details: 06/23/2023
"Tested unit and found tub full of water and unit would not complete a cycle, ran diagnostics and found errors 9-1 drain issue 10-2 vent motor let unit run threw a self test and found Machine would not drain at end of cycle, checked pump and found running but not pumping water out. Checked drain hose and found hose crimped at connection side also found hose clogged up with food slowing done water and not allowing unit to drain, cleared drain line and fixed crimp ran drain and still slow, checked drain at machine and found connection crimped causing poor water flow, fixed crimp and unit is now draining strong an operating to specs"
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Charlton, MA 01507
Angel R.
Job Details: 06/23/2023
"Installed tub, tested ok."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Southington, CT 06489
Jimmy R.
Job Details: 06/23/2023
Customer was not home and owner could not get door unlocked for me advised I will order a new light socket assembly and bulb from what they told me and once they get ahold of tenant to plz call us back to schedule a return appointment ; ordrng 1 W11594170 (Light assembly) and 1 WPW10571723 (Bulb)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Southington, CT 06489
Jimmy R.
Job Details: 06/23/2023
Installed new lid and ran machine thew a test cycle found unit now locking and working to factory specs
We serviced a
MAYTAG WASHER
Model MVWB865GC
Near Rockwell, NC 28138
Jenn F.
Job Details: 06/23/2023
"Customer provided video of noise. Check and observed slider was visibly damaged and worked out. Replaced slider, ran calibration, and unit passed diagnostic test. ; used 1 W10734521 (SLIDER) from stock"
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Charlton, MA 01507
Chris B.
Job Details: 06/23/2023
Replaced tub and ran a diagnostic cycle and washer working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Weddington, NC 28104
Ryan S.
Job Details: 06/23/2023
"Customer complained of no cool. Upon arrival found partial frost pattern and compressor running. Last tech installed compressor and witnessed full Prost pattern before leaving completed call. Loaded up nitrogen at 140 and put bubble test on all points to check for leaks on compressor, filter drier, and inside unit around evap coil in freezer. Checked with black light also and no dye found. Loaded back up to 140 and made sure all connections on equipment was tight and not leaking. Unit slowly dropped again. Callled techline to Inform of possible leak in cabinet. Techline said unit will review unit, unit not repairable . Informed customer whirlpool will call when review is completed to give further information in 3-5 days. Sr#7736700490."
We serviced a
LG REFRIGERATOR
Model LFD25860ST
Near Holyoke, MA 01040
Mike K.
Job Details: 06/23/2023
"Getting sheet of ice in bottom of freezer and leaking onto floor, has been clearing ice for over a year.Clogged Evap drain, steamed clear drain and ice build up, tested with glass of water which drained fine"
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near East Longmeadow, MA 01028
Roger R.
Job Details: 06/23/2023
"Installed new gearcase and related parts due to leaking and noisy spin cycle. Ran calibration upon completion of repairs ; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10721967 CAM KIT , 1 W11454372 GEARCASE , and 1 WPW10006355 ACTUATOR"
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Charlton, MA 01507
Angel R.
Job Details: 06/23/2023
"Installed tub, tested ok."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Bloomfield, CT 06002
Ruben C.
Job Details: 06/23/2023
Replaced bottom door found freezer door gasket is also keeps coming off ordering freezer door; ordrng 1 W1068072 (Door freezer white)
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Longmeadow, MA 01106
Roger R.
Job Details: 06/23/2023
"Unit has dent in outer right hand door panel. Also called tech support in reference to right oven not working and was suggested to replace relay board below right oven. ; ordrng 1 W11315557 (Door, stainless steel and glass) and 1 W11317945 (Control , appliance)"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Denver, NC 28037
Mark C.
Job Details: 06/23/2023
Unit whistles due to a damaged blower wheel. Blower in stock is damaged. Ordering a new one.; ordrng 1 WP697772 (Fan)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Davidson, NC 28036
Vincent O.
Job Details: 06/23/2023
Found vent crushed causing long dry times. Pulled unit away from wall and tested. Verified proper heating and airflow from machine. If issue returns customer will need to have vents cleaned. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW
Near Shrewsbury, MA 01545
Chris B.
Job Details: 06/23/2023
Found control board not turning on. After verifying found no led diagnostic on control board and probed for voltage at the filter AC in but no voltage at the filter out to the control board. Will order filter for a return visit. ; ordrng 1 W11614635 (Filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Worcester, MA 01604
Chris B.
Job Details: 06/23/2023
Replaced ice maker and ran diagnostic test. Unit turn all he way as it should and called for water. Mentioned to the customer to keep an eye on the unit for the next few days.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Charlotte, NC 28270
Jeff L.
Job Details: 06/23/2023
"Found left side dispenser fridge door not flush at top with right side door its sticking out further about 1/4 inch . The door evens up and is flush toward the bottom causing condensation to drip onto freezer door. There are no obstructions door is closing all the way, the hinges are properly mounted. Spoke with Kirk at tech-line advised to get new door file#7736704387; ordrng 1 W11610996 (Left hand door)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Blacksburg, SC 29702
Mitch H.
Job Details: 06/23/2023
"Tested washer and ran diagnostics. No stored error codes. Found drain hose pushed approximately 3 feet into standpipe causing siphon. Correct drain hose, ran full automatic test in diagnostics. All functions tested good and operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Southwick, MA 01077
Mike K.
Job Details: 06/23/2023
"Unit under 1yr wp warranty per service bench.Complaint of new noise heard from unit, lasting about 10s from rear of unit, hear it twice in 24 hours. Says temp went to 40+ with no adjustment, had held temp at 35 for months set at #2 setting, set to 3 and held for couple days and crept up, , had to go to 4.Unit was on setting 3 for both fr and rf on arrival, compressor/ fans running. 7 in fr, 38 in rf.Icemaker was turned on though is not used, likely source of sound heard.Temps not abnormal for setting 3 and defrost timing unknown. Measured temp again in fr after having some time since last reading, down to 4.Suggested leaving at 4 as it is the recommended setting, turned icemaker off."
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near Huntersville, NC 28078
Vincent O.
Job Details: 06/23/2023
No problem found with unit. Unit working as designed. All ignitors will click when knob is activated. This is normal. All functions check ok.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBSR/AA 11
Near Chicopee, MA 01013
Roger R.
Job Details: 06/23/2023
Installed new fresh food evaporator cover due to bad fan and excessively soaked insulation in cover assembly. ; dspstn on spec-tagged invntry: 1 DA97-12608A EVAP COVER
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Palmer, MA 01069
Roger R.
Job Details: 06/23/2023
Unit okay no issues found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf560sehz00
Near East Hartford, CT 06118
Jeremy B.
Job Details: 06/23/2023
Bottom of right side fresh food door damaged needs new.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS1
Near Granby, CT 06035
Gary V.
Job Details: 06/23/2023
"Inspected and found ui panel buttons not responding, unit is still functional and usable tho, internal problem in ui panel, also door vent leaking, will order parts and call when part becomes available.; ordrng 1 W11649995 (Door vent) and 1 W11625194 (Door /ui panel)"