We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Marvin, North Carolina 28173
Jonathan J.
Job Details:
08/07/2023
I replaced all previously ordered parts tested operations had to defrost fresh food evaporator freezer evaporator had already defrosted itself. No additional issues found with refrigerant Frost patterns at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Thomaston, Connecticut 06787
Jimmy R.
Job Details:
08/07/2023
"Tested unit and found no ice being made interior lights out and no water dispensing, checked dispenser and found unit just beeping no valve coming on, checked harness for left deli draw and found ok checked cntrl panel in door and found water in cntrl shorting it out, disconnected cntrl and lights came back on and unit started working. Ran and cycled ice maker unit is now filling reset cntrl and dispenser is now flowing customer needs to replace filter. Checked all other operations and unit is now working properly customer is going to hold off on replacing left deli draw for now will let know if wanting to order door assembly"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Rock Hill, South Carolina 29730
Mitch H.
Job Details:
08/07/2023
"Checked and found noise coming from clutch. Replaced clutch and actuator. Tested, still making a loud grinding noise. Ordering gear case and wash plate.; ordrng 1 W11454372 (Gear case) and 1 W11397111 (Wash plate), used 1 W10721967 (Cam), and 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, South Carolina 29730
Mitch H.
Job Details:
08/07/2023
"Tested and found motor not starting. Replaced capacitor, retested, all functions operating properly.; used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
08/07/2023
"Tested and ran diagnostics. No stored error codes. An full diagnostics cycle, all functions working as designed. Heater operating properly. No issues found.; dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hartford, Connecticut 06112
Chuck M.
Job Details:
08/07/2023
Customer complaint is that dryer was not starting. Inspected and found thermal fuse open. Replaced and tested. Showed customer it works. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Hartford, Connecticut 06112
Chuck M.
Job Details:
08/07/2023
Customer complaint is that refrigerator was not cooling properly. Inspected and found ice in air tower and return. Cleared ice and set unit to recommend. Advised customer to arrange food in freezer for proper circulation. Allow time for unit to stabilize and reach proper temperature.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Hartford, Connecticut 06106
Chuck M.
Job Details:
08/07/2023
Installed motor and tested. Showed customer it works. No noise detected.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near East Hartford, Connecticut 06118
Jeremy B.
Job Details:
08/07/2023
"Motor only hums and washer not shifting. Replaced capacitor and actuator ran calibration then self test all checks ok. Had customer start a load and they called back saying its doing the same thing. Will order and replace motor, control, and harness. ; rqstng P&A on 1 W11283592 (Motor) and 1 W11095106 (Harness) and 1 W11116592 (Control), used 1 W10913953 (ACTUATOR), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Stafford, Connecticut 06076
Amanda R.
Job Details:
08/07/2023
Over sudsing shifter fault off balance load not advancing through cycle needs new inlets valves and shifter went over soap amount and how often to do clean washer cycle and loading clothes evenly in basket ran automatic test agitating normally ; rqstng P&A on 1 W11168740 (Cod valve) and 1 W11168743 (Valve) and 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Plainfield, Connecticut 06374
Amanda R.
Job Details:
08/07/2023
Complaint randomly wont advance through cycle leaving clothes very wet at end of cycle sometimes wont drain ; ordrng 1 W11417466 (Control) and 1 W11038689 (Valve) and 1 W11307244 (Lid lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Plainville, Connecticut 06062
Ruben C.
Job Details:
08/07/2023
Checked unit not getting water thru filter housing ordering housing and water valves pad in front is working normally; rqstng P&A on 1 WPW10279866 (Dual valve) and 1 WPW10238100 (Valve) and 1 W10844267 (Filterhousing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Charlotte, North Carolina 28269
Vincent O.
Job Details:
08/07/2023
Installed new compressor. Pulled vacuum and checked for leaks. Recharged 54g r600@. Tested and verified proper operation and cooling. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
08/07/2023
"Inspected and found f2e2 fault ui panel disconnected, found ribbon connections together on ui , but still faulting on f2e2, will order ui panel and return.; ordrng 1 W11478526 (Ui panel)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near East Windsor, Connecticut 06016
Gary V.
Job Details:
08/07/2023
"Installed parts listed and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near East Windsor, Connecticut 06016
Gary V.
Job Details:
08/07/2023
"Inspected and found hub stripped and wash plate will not come off, unit needs Gearcase and wash plate and hub, will submit estimate and call.; rqstng P&A on 1 W11454734 (Gear case) and 1 W10528947 (Hub), dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
08/07/2023
"But is under wp 1yr warranty per service bench.Has been getting some frost along top middle of freezer. Seal looked god on door but some gapping between liner and case. Also gasket not sealing at bottom edge of rf, some insulation visible and keeping gasket from sealing, renovwd insulation build up and reformed gasket, sealing properly.Ordering sealant to seal gap, though rf gasket likely the issue.; ordrng 2 Wp482338 (Sealant)s"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, North Carolina 28262
Vincent O.
Job Details:
08/07/2023
Found rotor bolt had fallen off not allowing rotor and slide to properly align. Installed rotor bolt and secured properly. Tested and verified proper operation. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
08/07/2023
"Found no voltage to compressor. Voltage randomly gets sent and drops immediately at start up. Replaced Orion board from compressor kit and tested. Same issue. Tested voltage from main control and found voltage drop at main control. Unit will need main control. Left compressor with customer. Order and replace main control. ; ordrng 1 W11533213, dspstn on spec-tagged invntry: 1 LINEARGUAGES OIL-LESS"
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL24IGX00
Near Charlotte, North Carolina 28209
Robert A.
Job Details:
08/07/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
ROPER WASHER
Model RTW4516FW1
Near Charlotte, North Carolina 28208
Robert A.
Job Details:
08/07/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDB13
Near Shrewsbury, Massachusetts 01545
Chris B.
Job Details:
08/07/2023
Complaint that the ice maker is not working properly. Found broken door hinge on the left side not closing switch to activate water and ice dispenser. Quoted for parts and labor. Will order parts for a return visit. Office will contact customer for return. ; ordrng 3 W11474472 (Screw)s and 1 W11673500 (Hinge) and 2 W11177574 (Screw)s and 1 W11298172 (Hinge left) and 1 WP2316859 (Bushing) and 1 WP2320509 (Cam Door) and 1 WPW10546285 (Ice Motor Kit) and 1 WPW10504458 (Ice Chute)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Granby, Connecticut 06035
Gary V.
Job Details:
08/07/2023
"Inspected and found lid lock broken, quoted and they will call.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Granby, Connecticut 06060
Gary V.
Job Details:
08/07/2023
"Inspected and found multiple problems, both left front and right front burner heads not sealing properly letting flame thru bottom of head and center rear warped causing yellow flame, bake igniter broken, broil flame very low and needs orafice adjustment. Will order parts and return. **CUSTOMER WILL HAVE UNIT PULLED OUT FOR RETURN TRIP**; ordrng 2 W11344539 (Burner head)s and 2 W11344742 (Burner head)s and 2 W11344746 (Burner head)s and 1 W11355922 (Bake igniter) and 1 W11502161 (Lp conversion kit)"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS0
Near Suffield, Connecticut 06078
Gary V.
Job Details:
08/07/2023
"Inspected and found no bake or broil being energized when selected, measured 240v at main acu, unit needs new main acu, will order and return .; ordrng 1 WP3196548 (Thermal fuse) and 1 W11100515 (Main acu)"
We serviced a
MAYTAG MICROWAVE
Model MMV5207AAW
Near Mooresville, North Carolina 28117
Mark C.
Job Details:
08/07/2023
"Door handle has broken off the door. The door handle is a part of the door assembly as a whole, the door assembly is nla customer would have to replace the microwave. Contacted tpb states close out the ticket and they will submit it to the warranty company."
We serviced a
FRIGIDAIRE DRYER
Model AEQ6000ES-WWWE
Near Auburn, Massachusetts 01501
Chris B.
Job Details:
08/07/2023
Complaint that the unit is not cycling through correctly. Found bad control board and lint screen and housing. Found the model and serial number faded out on the unit. Customer showed proof of purchase and proof that we have been there to repair the dryer before as shown in the pics. Will have office go over the pictures of proof. ; rqstng P&A on 1 134557201NH (Control Panel) and 1 131450300 (Lint Screen)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ2
Near Suffield, Connecticut 06078
Gary V.
Job Details:
08/07/2023
"Inspected and black L1 connection at main acu no inserted all the way, tightened terminals at control board and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Tolland, Connecticut 06084
Amanda R.
Job Details:
08/07/2023
Installed ff section door went over issue with customer explained unit needs to be leveled and checked the water dispensing making sure not leaking from water filter housing
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
08/07/2023
Unit under 1yr wp warranty per service bench.Found a broken ice bin.Office to call when part comes in to schedule return; ordrng 1 WPW10558424 (Ice bine)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Mooresville, North Carolina 28115
Mark C.
Job Details:
08/07/2023
Unit is not cooling in the fresh food due to an open short in the fresh food thermistor.; ordrng 1 WPW10384183 (Thermistor) and 1 W11546690 (Control box)
We serviced a
WHIRLPOOL GARBAGE DISPOSA
Model 5-75
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
08/07/2023
"Disposal was jammed, and tripped its internal breaker. Reset and was able to clear ceramic pieces and glass, back to working order"
We serviced a
MAYTAG DRYER
Model MED5600TQ0
Near Springfield, Massachusetts 01118
Roger R.
Job Details:
08/07/2023
Found failed thermal fuse on blower output. Quoted for part and labor. Replaced and checked all okay. ; used 1 WP3390719 (THERMAL FUSE) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
08/07/2023
Customer complaint is that dishwasher was leaking. Inspected and found bushings on heater worn. Replaced heater from T/S pet S17304 code. Tested and no leaks found. Dishwasher checked ok. ; used 1 W11537778 (HEATER W/NUTS) from stock
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
08/07/2023
Complaint microwave is not heating. Oven taking 20 to 30 minutes to heat as well. I verified all elements are working on oven. I verified proper voltage. No error codes in that regard. I did find F688 era code microwave appliance manager error code. Cleared code microwave still not heating properly. No additional issues found an order and controls and magnetron. Office to call customer when parts come in. ; ordrng 1 W11578959 (Magnetron) and 1 W11448962 (Control) and 1 W11578579 (Inverter) and 1 W11325786 (Appliance manager) and 1 2xtime (2xtime)
We serviced a
KENMORE REFRIGERATOR
Model KFIS25XVMS00
Near Ellington, Connecticut 06029
Amanda R.
Job Details:
08/07/2023
Lost complete cooling compressor running condenser coils very dirty cleaned and quoted for sealed system work
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
08/07/2023
Checked found door switch broken replaced door switch tested operation normal; used 1 W11396033 (Door switch) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ02
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
08/07/2023
Checked unit found freezer door staying open tracks not going in all the way ordering tracks; rqstng P&A on 1 WPW10397636 (Freezer door track left) and 1 WPW10397635 (Freezer door track right)
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
08/07/2023
"Found oven light not cutting off when door is shut. Found 3 screws out of bottom of door replaced those. Also found door handle loose tightened it. The door is not closing all the way to cut light off, I can push against the center top of door and light goes out. The oven latch is fine, if I push latch with finger light goes out. At this time Im ordering door hinges. Also need to adjust gas flow to right front burner taking a little longer to light because of gas pressure coming the gas valve need to adjust that when come back.Part#W11568813Part#W11568813; ordrng 1 W11568813 (Rh hinge) and 1 W11568941 (Lh hinge)"
We serviced a
KITCHENAID RANGE
Model KCGS950ESS02
Near York, South Carolina 29745
Mitch H.
Job Details:
08/07/2023
"Replaced burner head. Tested, all cooktop burners operating properly. No other issues found."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Enfield, Connecticut 06082
Gary V.
Job Details:
08/04/2023
"Installed new acu and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11182110 CNTRL-ELEC"
We serviced a
SAMSUNG WASHER
Model WF45H6300AWA201
Near Enfield, Connecticut 06082
Gary V.
Job Details:
08/04/2023
Complaint unit shutting down after tumbling initially. Cycled unit thru multiple tests and cycles. Unit not acting up or faulting in any way right now. Quoted for tub vibration sensor which is a known issue. He will call.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
08/04/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION and 1 WPW10427633 SHIELD
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Millbury, Massachusetts 01527
Angel R.
Job Details:
08/04/2023
"Installed cover,tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ksss36fkx01
Near Auburn, Massachusetts 01501
Angel R.
Job Details:
08/04/2023
"Compressor getting voltage but not turning on, found refrigerant leaked around filter dryer and around compressor. Quoted customer on repair and he will likely go ahead with repairs and call shop."
We serviced a
WHIRLPOOL DISHWASHER
Model JDTSS244GL0
Near Sturbridge, Massachusetts 01566
Angel R.
Job Details:
08/04/2023
"Installed panel, tested ok."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Putnam, Connecticut 06260
Angel R.
Job Details:
08/04/2023
"Breaker was tripped, front end of unit sparked when plugged in as customer described. After power failure message on UI was when the front panel let out a spark and unit lost power. Inspected unit for faulty or cut wires, burn marks on interior and could not find any. Control and UI seem operational momentarily. Customer has 4 small toddlers at home and does not want unit repaired they say the do not feel comfortable with unit overall. Only possible cause would be bad wire harness. Called safety to document findings, SR#7736990323. Advised customer call in to safety with ref. Number."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Brooklyn, Connecticut 06234
Angel R.
Job Details:
08/04/2023
"Installed parts, tested ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Windham, Connecticut 06280
Angel R.
Job Details:
08/04/2023
"Customer asked to leave parts, they will install."
We serviced a
BOSCH DRYER
Model WTB86200UC/02
Near Pawtucket, Rhode Island 02861
Aimee
Job Details:
08/04/2023
Dryer shuts down after 30 minutes. Found water not pumping water left under filters.Customer needs new pump AssyWill need two men to service in closet and hoses arent long enoughTo get out of closet drainCust will need to remove from closet for repair and 2 men quote Sent estimate land lord not on site.
We serviced a
SAMSUNG RANGE
Model NE58R1ABSR
Near Hopkinton, Massachusetts 01748
Aimee
Job Details:
08/04/2023
Found O ohms at oven sensor; ordrng 1 DG32-00002B (Sensor)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Northbridge, Massachusetts 01534
Aimee
Job Details:
08/04/2023
Installed new left adjuster complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Marlborough, Connecticut 06447
Jeremy B.
Job Details:
08/04/2023
Found console peeling and ui damaged needs new. Took pictures. ; ordrng 1 W11632709 (Control UI) and 1 W11660284 (Console)
We serviced a
WHIRLPOOL RANGE
Model FE371LVS0
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
08/04/2023
Unit is not showing the door to be closed due to a damaged door switch. Units oven is experiencing a runaway temperature due to a miscommunication between the control and the temperature sensor. Units left front burner is not activating due to a short in the burner.; rqstng P&A on 1 WP9757262 (Switch) and 1 WPW10181986 (Temp sensor) and 1 WPW10476353 (Control) and 1 W10169796 (LF burner)
We serviced a
WHIRLPOOL MICROWAVE
Model WMC50522HB2
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
08/04/2023
"Cx complaint that the units door does not open. I inspected the unit to confirm the complaint. I managed to get the door open and locate the serial number. The unit does not have a parts diagram and is not serviceable, I called Randy to confirm. The unit was purchase a few months ago in May and has a 1 year parts and labor coverage. The cx will call the manufacturer regarding a solution."
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
08/04/2023
"Replaced top rack slides tested operation normal; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near New Britain, Connecticut 06053
Ruben C.
Job Details:
08/04/2023
Checked unit found ice build up on capilary ordering comp and evap sealed system 2 time job; ordrng 1 W11461499 (Process tube) and 1 W11580057 (Comp) and 1 W11504415 (Coupling) and 1 W11504430 (Coupling) and 1 W11506619 (Coupling) and 1 W11109499 (Drier) and 1 W11579351 (Evap) and 1 W11504450 (Coupler) and 1 W11506620 (Coupler) and 1 Time (Extra time)
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model LTE6234DQ2
Near Avon, Connecticut 06001
Ruben C.
Job Details:
08/04/2023
Replaced door latch tested operation normal
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS04
Near Burlington, Connecticut 06013
Ruben C.
Job Details:
08/04/2023
Checked unit found upper broiler element open replaced broiler element element covered for 60 months collected for labor; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC
We serviced a
WHIRLPOOL FREEZER
Model WRQA59CNKZ
Near New Hartford, Connecticut 06057
Ruben C.
Job Details:
08/04/2023
Checked unit not cooling at all has ball of ice at drier filter on capilary possible restericted drier ordering comp and filter drier r600 unit; ordrng 1 W11455472 (Comp) and 1 W11047160 (Process tube) and 1 W11504420 (Coupler) and 1 W11506635 (Coupler) and 1 W11504431 (Coupler) and 1 W11109499 (Drier) and 1 W11504445 (Coupler) and 1 W11313694 (Coupler) and 1 Time (Extra time)
We serviced a
MAYTAG MICROWAVE
Model MMV4207JZ01
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
08/04/2023
"Dropped unit and replaced noise filter, control and interface. Tested unit and heating properly"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTPB4
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
08/04/2023
"Found Slow drip coming through fill water valve after closed. In testing it did stop in a couple of minutes. Quoted for water valve/ labor. Accepted.Unit is hardliners in, but was able to transfer fittings, turned water back on and verified no leaks. Filled properly in test cycle; dspstn on spec-tagged invntry: 1 WPW10158389 VALVE"
We serviced a
MAYTAG RANGE
Model MGR5755QDS
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
08/04/2023
"Oven bake not heating, cooktop and broil working fine. Bottom screws rustier and will not come out. Tests bake and igniter glowing but not lighting. Will need screws drilled out and igniter.Quoted for labor/part. New drill bit set and couldnt get through screw heads with impact driver and multiple bits, tried to snap off with sledge and screw driver and cannot. Told customer if they could drill out screws and remove bottoms cover we could repair, but as is cannot.Collected for service call."
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
08/04/2023
"Broke out old evap cover, steamed clear evap. Drain tubes were not replaced last visit so replaced them.; used 1 Da82-01415a (Drain tube kit) from stock"
We serviced a
WHIRLPOOL OVEN
Model WEG515S0FB2
Near Harwinton, Connecticut 06791
Ruben C.
Job Details:
08/04/2023
Checked unit trim on door is broken ordering new trim in black; ordrng 1 WPW10310922 (Trim)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVBL1
Near Harwinton, Connecticut 06791
Ruben C.
Job Details:
08/04/2023
Checked unit found relay burnt comp not starting replaced with universal relay comp start advised cust to observe for 24 hours; used 1 8201786 (OVERLOAD/RELAY KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5500BW0
Near Belchertown, Massachusetts 01007
Mike K.
Job Details:
08/04/2023
"Unit mid cycle on arrival, could hear water slowly coming in, cancelled and drained fine. F8e1 long fill/no fill only error in history. Cleared history. Ran self test and verified slow water flow.Found cold water filter clogged in valve, was able to remove and clean. Tested and hot/cold valves filling same. Ran in rinse and spin and filled fine, went through rinse and into spin fine"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Palmer, Massachusetts 01069
Mike K.
Job Details:
08/04/2023
"Under 1yr wp warranty per service bench. No errors in history, but not intermittently makes repetitive fast clicking noise. Customer had video of it, hard to diagnose from video. Ran test cycle and went through all functions fine, at end of cycle started to make noise. Sounds to be coming from actuator, stopped before could access actuator. Replaced actuator and ran test again, twice, sound did not repeat. Also raised front legs to center basic more evenly.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Chicopee, Massachusetts 01013
Roger R.
Job Details:
08/04/2023
Defrosted entire refrigerator evaporator and installed new drain pan. ; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TE2
Near Holyoke, Massachusetts 01040
Roger R.
Job Details:
08/04/2023
Found unit has a bad ice maker. Replaced with new service kit ice maker cycled and no leaking. ; dspstn on spec-tagged invntry: 1 241798231 ICE MAKER
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Granby, Massachusetts 01033
Roger R.
Job Details:
08/04/2023
Found unit has a bad drive hub for the basket. Replaced and calibrated unit. ; used 1 W10528947 (HUB) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Ludlow, Massachusetts 01056
Roger R.
Job Details:
08/04/2023
Found both doors had seals that were not fully inserted and loose. Installed seals properly and checked. Unit okay now.
We serviced a
MAYTAG DISHWASHER
Model MDB8949SBM3
Near Wilbraham, Massachusetts 01095
Roger R.
Job Details:
08/04/2023
"Checked unit for leaks. Customer states leaking onto floor under door. Found door seal torn and also found console has broken mounts and is loose causing doo to no close fully. ; rqstng P&A on 1 W10811169 (Console), dspstn on spec-tagged invntry: 1 WPW10780877 MOTOR/SUMP , used 1 W11177741 (GASKET) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, Massachusetts 01108
Roger R.
Job Details:
08/04/2023
"Found unit has stripped screw holes in mounting plate where the lower refrigerator door mounts. Will order new plate and return to install. ; ordrng 1 W11036715 (Plate, refrigerator screw)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Watertown, Connecticut 06795
Jimmy R.
Job Details:
08/04/2023
"Installed new drum and rollers found wile installing rollers the back bulk head of unit had gotten bent and punched in making rollers bind up, straightened out rear bulkhead best I could roller is now rolling free and properly, reinstalled all parts and unit is now operating to factory specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Watertown, Connecticut 06795
Jimmy R.
Job Details:
08/04/2023
"Tested unit and found left fridge deli draw freezing items and right side ok, checked temps and found normal and set to 38 degrees checked air returns and found blowing air properly, blocked off some of the air return to stop from adding so much cold air into one draw advised customer to keep an eye on draw. All operations are now working to specs"
We serviced a
GE COOKTOP
Model PR989TN3WW
Near Davidson, North Carolina 28036
Mark C.
Job Details:
08/04/2023
Unit is arching in the junction box due to a melted wire nut causing a ground short quoted 243.33 repaired connection unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
08/04/2023
"Checked over unit and found no auger motor and no ice being made, checked harness in door and found 4 wires broken and shorted checked auger motor and fun faulty, replaced auger motor and butt connected broken wires tapped up and secured. Checked ice maker and unit is now cycling auger motor now working and all other functionings operating to specs"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Charlotte, North Carolina 28277
Ryan S.
Job Details:
08/04/2023
Customer complained unit not getting not enough. Upon arrival found no error codes present. Found proper voltage to unit. Found heating elements working properly. Customer had unit calibrated to +20?f. Ran bake 450? and took temps. Avg temp was only 408?. Changed to +30? in calibration and ran again and temp avg was 412? Found control not engaging temps by replays not engaging replays per temp. Thermostat has correct resistance per temp but ordering . Ordering control board and thermostat. ; ordrng 1 W11564644 (Control) and 1 W10833885 (Thermostat.)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Charlotte, North Carolina 28277
Ryan S.
Job Details:
08/04/2023
Customer complained noise when table spinning. Unit isnt in service bench so used date of march 2023 on model serial tag. Customer couldnt find receipt at the moment. Ran unit and found turntable making noise. Removed glass table and noise goes away a bit but makes a different noise from motor itself . Ordering turn table motor and ring. Scheduled return call for 8-9-23. ; ordrng 1 W10642989 (Turntable motor) and 1 W11252182 (Ring)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Charlotte, North Carolina 28226
Ryan S.
Job Details:
08/04/2023
"Customer stated it takes several runs to get a load dry. Ran unit and unit heating properly Ran service mode and found moisture sensor working ( light turned on and off ) found thermistor was wishing proper range. Found build up of lint inside blower wheel not a lot but more than should be there for the age o the machine. Customer said they got the exhaust cleaned in their home . Inspected vent and vent was properly installed and airlfow coming out of machine was proper. Informed customer unit is working as designed informed customer of some clothes are dry and some damp sensor can miss damp clothes, I formed customer vents that go vertically cause more issues also. Verified proper operation."
We serviced a
LG REFRIGERATOR
Model LSXS26366S02
Near Charlotte, North Carolina 28273
Ryan S.
Job Details:
08/04/2023
Customer complained unit not cooling. Upon arrival found unit was running and compressor was running but no frost pattern. Customer said it happened after a power outage. Inspected board and customer had already reset board . Unit was running properly but compressor was extremely hot and not operating properly causing a no cool. Unit needs new compressor. Called Randy and Randy said to inform customer to call LG that they can repair under warranty. Customer agreed Collected trip change via card.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Waxhaw, North Carolina 28173
Jeff L.
Job Details:
08/04/2023
Leveled machine and cleaned cold water valve screen out from all the debris in it not allowing good water pressure into tub. Ran unit thru service mode not fault codes present. Ran unit on normal wash unit ran and checked ok. (Call complete)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Waxhaw, North Carolina 28173
Jeff L.
Job Details:
08/04/2023
Found reservoir froze up and not allowing water thru door. Per whirlpool service bulletin replace the control board and fan motor to speed up fan speed. Whats happening is the tank is freezing up and when it goes into defrost it will work for a little bit then stop again. The ice maker is cycling but not getting water ordering valves to resolve that issue . Advised customer office will call when parts come in.; ordrng 1 W11512399 (Water valve) and 1 WPW10341320 (Dual water valve) and 1 W11620204 (Control board) and 1 W11608966 (FF evap motor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Monroe, North Carolina 28110
Jeff L.
Job Details:
08/04/2023
Found washer unplugged. Customer says unit is cutting on and off by itself no leds are on. The machine is continuously running the pump motor and it will not stop without unplugging unit. I cannot put the unit into diagnostics because of this. At this time Im going to ordering the controls.Part# W11578565; ordrng 1 W11603810 (Control and UI)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Weddington, North Carolina 28104
Jeff L.
Job Details:
08/04/2023
SR# 7737019038Spoke with (joe)I missed this one after replacing water valve and reservoir the noise was still present. I then bypassed the John guess fitting going into door and the noise went away. Put fitting back together and noise returned. Spoke with Joe at tech support he advised me to replace door. Told customer door would come to her and to check for damages and call office for repair when part comes inPart#W11482382; ordrng 1 W11405209 (Left fridge door (stainless ))
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Matthews, North Carolina 28104
Jeff L.
Job Details:
08/04/2023
Ice maker is not cycling found bad module also the water valve is directly tied to ice maker so replacing it for complete repair on issue. Ice maker is on national back order will call customer when parts come.Part#W11658802Part#W11482383; ordrng 1 W11658802 (Ice maker) and 1 W11482383 (Water valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD612ESS00
Near Matthews, North Carolina 28104
Jeff L.
Job Details:
08/04/2023
Replaced ice maker unit cycled and called for water and mold has water now. Unit ran and checked ok(Call complete)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Matthews, North Carolina 28104
Jeff L.
Job Details:
08/04/2023
"Put unit into diagnostics out of balance fault code was present. Cleared out fault code. Reset unit and tested In drain/spin mode all operations are normal. I also inspected suspension rods and they are in good shape. Appears that the unit is getting out of balance because of load shifting. I advised customer that if it gets to banging you must stop the machine and redistribute the load per owners manual.I also advise that small loads will cause it more than large loads,Its the way machine is made.(Call complete)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
08/04/2023
"Cx complaint that the unit had a sudden loss of power showing the message on the screen again with no power outages occurring at the home recently. I inspected the unit to confirm the complaint. I found no error codes and heated the oven as well as used the MW. Both worked with no issues. I called techline to document the situation. After I got off the phone I realized through the notes that on the last visit the control board was not replaced, just the UI console. Im ordering a new control board to resolve the issue.Sr7737018523; ordrng 1 W11261167 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Indian Trail, North Carolina 28079
Jeff L.
Job Details:
08/04/2023
Replaced water valve unit ran and checked ok(Call complete)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Charlotte, North Carolina 28205
Robert A.
Job Details:
08/04/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed. I left the part with the cx.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Charlotte, North Carolina 28209
Robert A.
Job Details:
08/04/2023
"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. The unit tumbles and has good airflow, however there is no heat being produced. I checked the terminal block and there on only 82v across L1 & L2. I checked the wall outlet and it was the same. I wiggled the cord head at the wall outlet and 243v appeared and the unit began to heat. The unit is good, the wall outlet has a bad connection. The cx need an electrician to resolve the issue."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, North Carolina 28209
Robert A.
Job Details:
08/04/2023
"The unit is a DW not a washing machine. I got the POP and the M/S #, the unit is in warranty. The cx complaint is that the units UI console button work intermittently, specifically the cycle selection buttons. I found all button work fine except tough and normal. I found no error codes and ran a service cycle. All components passed with no issues. The unit needs a new UI console to resolve the issue . Im ordering the parts for the return visit.; ordrng 1 W11622490 (UI console)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tega Cay, South Carolina 29708
Mitch H.
Job Details:
08/04/2023
"Removed old wash basket, installed new. Reassembled washer, ran calibration. Tested, washer operating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
08/04/2023
Tested and ran diagnostics. Found noise coming from FF evaporator fan. Ordering evaporator cover assembly.; ordrng 1 W11610999 (Evaporator cover assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
08/04/2023
"Checked and found washer would not power on. Found outlet had no power, GFI on opposite wall tripped. Reset GFI, washer now powering on and operating properly. Collected for service call on card."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
08/04/2023
"Removed outer doors, removed old hinges, replaced hinges. Reassembled, tested, door opening and closing correctly. Dishwasher operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
08/04/2023
Removed old compressor and brazed in new filled unit with 3.7 oz 134 a and checked frost pattern. Found unit is now frosting properly and all operations working to specs
We serviced a
KITCHENAID DISHWASHER
Model KDFE304DWH0
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
08/04/2023
Found unit getting cold water from tap. Also wash arms were partially restricted and not allowing proper water flow. Recommend having water temperature checked and adjusted as necessary. Cleared wash arms and pumping well with good spray pattern. Also found pump stopping building pressure after a few minutes. $229 for new sump assembly and $239 labor charge. ; dspstn on spec-tagged invntry: 1 WPW10455261 MOTOR/SUMP