Service History 553

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near York, South Carolina 29745

Mitch H.

Job Details: 08/03/2023

"Checked and found wires to drain pump broken again. Replaced harness, tested, washer now operating and draining properly. Called tech line spoke to Nate to document issue and number of times repair has been done SR# 7737012237. ; used 1 W11591637 (Harness) from stock"

We serviced a

MAYTAG DRYER

Model MGDB835DC4

Near Mint Hill, North Carolina 28227

Vincent O.

Job Details: 08/03/2023

Found f4e3 restricted airflow. Cleared error and cycled unit. Error returns. Verified low airflow at outside. Instructed customer to have vents cleaned.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Mint Hill, North Carolina 28227

Vincent O.

Job Details: 08/03/2023

"Installed new compressor. Pumped with 120psi nitro and checked for leaks. Pulled vacuum and checked for leaks. Recharged 47g r600. Unit cooling properly compressor pulling down as it should. All functions check ok. ; used 2 W11506635 (Coupler), and 1 R600 (R600) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 08/03/2023

"Inspected and found freezer door glides getting bound up and freezer door hanging open causing frost build up, needs new door glides, will order and return.; ordrng 1 W11658402 (Glide kit)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Norton, Massachusetts 02766

Angel R.

Job Details: 08/03/2023

"Basket has a slight wiggle to it, customer complaint of bulky settings not extracting as well. Could not remove wash plate will need to cut out to replace hub which is slightly worn and making noise sometimes.; rqstng P&A on 1 W11550891 (Agitator) and 1 W10528947 (drive hub kit)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 08/03/2023

"Cx complaint that the unit is making a weird noise and shaking a lot. I inspected the unit to confirm the complaint. I found error codes: f0e5 f2e1. I cleared the codes and ran a service cycle, all components passed. However I did hear a loud rattling sound during spin and agitate. I checked under the unit and found the shield bent making contact with the clutch while it rotates. The tub shakes excessively during spin, the suspension and shield needs to be replaced to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11130362 (Suspension rod) and 1 WPW10427633 (Shield)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDW04

Near Charlotte, North Carolina 28208

Robert A.

Job Details: 08/03/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL FREEZER

Model GAFZ30FDGB05

Near Charlotte, North Carolina 28211

Robert A.

Job Details: 08/03/2023

"Cx complaint that the unit is building condensation inside. I inspected the unit to confirm the complaint. The unit was off when I arrived. The unit was leaking water from the front right corner. The water is coming from the defrost drip pan overflowing, I removed the water with a baster and a bucket. The condensation is from the door not sealing well. The left side of the door is warped. The unit needs a new door and gasket to resolve the issue. I adjusted the gasket to perform better in the meantime. Im ordering the parts for the return visit.; ordrng 1 W11233211 (Door) and 1 W11102846 (Gasket)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Charlotte, North Carolina 28211

Robert A.

Job Details: 08/03/2023

"I installed the ordered parts and tested the unit for the cx. The lid lock does not work. All other components are fine when I ran a manual test. The unit needs a new lid lock as well. TS says I have one but there is not one on my van. Im ordering the part for the return visit. I called Jen concerning the TS part.; ordrng 1 W11307244 (Lid lock), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP and 1 W11170317 CNTRL-ELEC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charlotte, North Carolina 28226

Robert A.

Job Details: 08/03/2023

"Cx complaint that the unit is freezing food in the RC. I inspected the unit to confirm the complaint. I found the FC is cooling fine. I tested the damper (test 9). It was open when I started the test and did not close when I exited the test. I heard the damper motor hum but there was no movement. TS said I have one but its not on my van, I called Jen to inform her of the inaccuracy. I used a pick to force the door close, the door close with no issues. I ran test 9 multiple times for the cx, the door is now working fine. Im still ordering the part just in case to resolve the issue.; ordrng 1 W11645127 (Diffuser)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Avon, Connecticut 06001

Ruben C.

Job Details: 08/03/2023

Replaced ice maker ran test normal advised cust to give 24 hours for ice production

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 08/03/2023

"Checked temps on arrival, 36.5 in rf, -1 in fr. Replaced door switch and lights and control turning on properly. See no reason to complete sealed system repair at this time, parts left with customer behind unit."

We serviced a

LG REFRIGERATOR

Model LMXS28626D/00

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 08/03/2023

"Unit warm both sections, fans /compressor running.quoted for sealed system. Saved estimate.Charged service call and accidentally doubled service call. Called Jeff K and he will refund the 129."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Mint Hill, North Carolina 28227

Vincent O.

Job Details: 08/03/2023

Found unit is not registering door being closed. Checked latch operation. Seems ok. Order and replace control and latch. ; ordrng 1 WPW10653840 (door latch) and 1 W11637583 (Control)

We serviced a

MAYTAG DRYER

Model MGD6230HW

Near Milford, Massachusetts 01757

Aimee

Job Details: 08/03/2023

"Found wouldnt go into diagnostics. The green light on central blinkingGas dryer 120 volt acu has volts needs new HMI touch pad; rqstng P&A on 1 W11413566 (HMI), dspstn on spec-tagged invntry: 1 WP3392519 THERMAL FUSE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Northbridge, Massachusetts 01534

Aimee

Job Details: 08/03/2023

Found air leak in freezer door gasket wasnt touching cavity bottom and top freezer door. Allowing air inHeated with heat gun to seal so air wont get in also Cleared frost freezer Also doors not level fridge door adjusted the door to lower to level doorsComplete

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS01

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 08/03/2023

Think this is what it should have been I up charged the parts to add labor or added less labor bc never got fixed right something like that randy helped me fix it all set now

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US3A

Near Grafton, Massachusetts 01560

Aimee

Job Details: 08/03/2023

"Found water filling during drain cycle and wash cycle. Over filling .Also the key pad blinking; ordrng 1 5304531745 (Cntrl) and 1 5304517207 (Cntrl) and 1 5304525044 (Water valve), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mint Hill, North Carolina 28227

Vincent O.

Job Details: 08/03/2023

"Found unit making ice at this time. Customer says unit had stopped making ice completely. He switched ice maker on/off and it began making ice but is slow. Also complaining of dripping from dispenser. Found dispenser seal is no good. Order and replace separator and ice maker. ; ordrng 1 W11423781 (Separator), dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Litchfield, Connecticut 06778

Jimmy R.

Job Details: 08/03/2023

"Tested unit and found ice maker not producing any ice also dispenser would not come on and drop ice, tested ice maker and found unit had stopped mid cycle and cut off tried to cycle but ice maker would not power up. Replaced ice maker and cycled in diagnostics found unit now cycling to home position filled and unit filled properly. Checked auger and found ice jammed up not allowing auger to move, advised if not using all of ice to dump and let unit make new this will stop from sticking together. Checked all other operations and unit is now working to specs ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE , used 1 W10873791 (Ice maker) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near York, South Carolina 29745

Mitch H.

Job Details: 08/03/2023

"Removed and replaced both sides of freezer door tracks, rails and slides. Reassembled, tested, freezer door operating smoothly and quietly."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Norton, Massachusetts 02766

Angel R.

Job Details: 08/03/2023

"Installed capacitor, tested ok.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Canton, Connecticut 06019

Ruben C.

Job Details: 08/03/2023

Checked unit found water in flood tray ran unit could not duplicate unit has newer heating element tightened water inlet connection and replaced tub gasket tested normal; used 1 W11483553 (Tub gasket) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near New Hartford, Connecticut 06057

Ruben C.

Job Details: 08/03/2023

Checked unit found spray arm not installed properly reinstalled middle spray arm tested operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Ellington, Connecticut 06029

Gary V.

Job Details: 08/03/2023

"Installed acu,thermistor and compressor, ran vacuum and found no leaks, recharged system and frost pattern developed and started cooling. Please allow 48 hours for temps to regulate.; used 1 212643 (SEALER-GUM) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4800XQ4

Near Enfield, Connecticut 06082

Gary V.

Job Details: 08/03/2023

"Inspected and found timer broken,quoted and they will call."

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ1

Near Enfield, Connecticut 06082

Gary V.

Job Details: 08/03/2023

"Inspected and main control board heat relay broken, part shows nla."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFW2055FRZ00

Near Suffield, Connecticut 06078

Gary V.

Job Details: 08/03/2023

"Inspected and found freezer rails binding causing door not to close properly, will submit estimate for new rails and call.; rqstng P&A on 1 WPW10397636 (Left side freezer rail) and 1 WPW10397635 (Right side freezer rail), states that autho needed"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Marshville, North Carolina 28103

Jeff L.

Job Details: 08/03/2023

Replaced both parts ran unit thru service mode all operations were normal. Unit ran and checked ok(Call complete)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 08/03/2023

"Found unit not starting properly. Checked and found failed lid lock and run capacitor. Replaced both items and unit working normal now. ; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W11394572 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Brockton, Massachusetts 02301

Aimee

Job Details: 08/03/2023

Found out of balance error f0e5 and needs new suspension rods has a lot of spring and a new hub tub is loose. Pulled multi coins out of wash plate.Had tagged at Franklin office with MH; ordrng 1 W11130362 (Suspension rods) and 1 W10528947 (Hub)

We serviced a

MAYTAG DRYER

Model MED7230HC1

Near Charlotte, North Carolina 28215

Vincent O.

Job Details: 08/03/2023

Found no heat when using normal cycle. Heat provided on timed dry only. Order and replace control. ; ordrng 1 W11441687 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Amherst, Massachusetts 01002

Roger R.

Job Details: 08/03/2023

Installed new boards due to unit randomly and intermittently shutting down and thawing.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 08/03/2023

Unit unplugged and off upon arrival. Found condensate pan full of Water indicating unit had heavy frost. Suspect faulty defrost control assembly. Quoted for new and installed. All checks properly after installation. ; used 1 WPW10503278 (CNTRL-ELEC) from stock

We serviced a

GE REFRIGERATOR

Model PSCS3RGXGFSS

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 08/03/2023

Installed new evaporator fan motor with harness. All checks okay.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Charlotte, North Carolina 28212

Robert A.

Job Details: 08/03/2023

Cx complaint that the unit door does not close properly. I inspected the unit to confirm the complaint. I found the outer door is warped not allowing the door to close fully. The unit needs a new door assembly to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11176456 (Outer door) and 1 W11105139 (Glass bracket) and 1 W11389703 (Bracket) and 1 W11178521 (Nameplate) and 1 W10894054 (Handle)

We serviced a

WHIRLPOOL DRYER

Model WED9400SU0

Near Clover, South Carolina 29710

Mitch H.

Job Details: 08/03/2023

"Checked and found idler pulley broken causing belt to be loose. Disassembled dryer, installed dryer kit. Reassembled, tested, operating properly.; used 1 4392067 (Dryer repair kit) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Charlotte, North Carolina 28205

Robert A.

Job Details: 08/03/2023

"Cx complaint that the unit was not making ice or cooling for a certain period of time. I inspected the unit to confirm the complaint. The unit is cooling fine, making ice (low volume) and dispensing water fine at the moment. The compressor and evap fan is working fine. I ran multiple tests related to to the IM (56, 57, 45, 36, 15). All tests passed but test 36 fan speed is lower than normal, I ran the tests multiple times the fan speed was low each time. The cx said about 10 days ago all cooling completely went out, the food in the freezer thawed. He cycled power now the unit is working fine. The unit needs a new ice box fan and control board to resolve the intermittent cooling. Im ordering the part for the return visit.; ordrng 1 W10830278 (Control board) and 1 W10843055 (Control board) and 1 W10846539 (Ice box fan)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cornelius, North Carolina 28031

Mark C.

Job Details: 08/03/2023

Unit is making a slight roaring noise due to a worn transmission. ; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W10902814 (Wash plate)

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 08/03/2023

F0e3 overload f8e6 water hazard F8e1 long fill f2e1 ui stuck button complaint threw error while washing left clothes soaking wet off balance load basket hitting cabinet started cycle today couldnt duplicate issue

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Midland, North Carolina 28107

Vincent O.

Job Details: 08/03/2023

Installed new dispenser and tub ring. Tested and verified proper operation p. No leaks. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC2

Near Torrington, Connecticut 06790

Ruben C.

Job Details: 08/03/2023

Checked unit found touch panel not responding on all functions could not get into diagnostics ordering panel and acu; rqstng P&A on 1 W11322901 (Control) and 1 W11325569 (Assembly console)

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPS01

Near Mooresville, North Carolina 28117

Mark C.

Job Details: 08/03/2023

Unit has powered down due to a lack of voltage from the secondary pump outlet due to a faulty drain pump.; ordrng 1 W11539855 (Pump)

We serviced a

FRIGIDAIRE RANGE

Model FFEF3011LBG

Near Manchester, Connecticut 06040

Amanda R.

Job Details: 08/03/2023

Bake and broil not getting power has power at terminal block both legs of 120v equally 208v quoted for new control and overlay

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503EBS01

Near Mooresville, North Carolina 28117

Mark C.

Job Details: 08/03/2023

Unit has buildup on the fresh food evaporator due to a programming issue.; ordrng 1 W11467021 (Ui) and 1 W11098695 (Evaporator cover assembly) and 1 W10605343 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Clover, South Carolina 29710

Mitch H.

Job Details: 08/03/2023

"Checked and found ice maker producing but very slowly and frost buildup in freezer on right side. Checked freezer door gasket, looks good and sealing correctly. Entered diagnostics, ran tests 57, 56, and 45. Ice maker cycled and returned to home position, operating properly. Fill valve cycle and filled ice maker correctly. Found E1 not cooling error on test 56. Per service pointer W10842568, ordering adapter kit and ice box fan.; rqstng P&A on 1 W10864518 (Ice box adapter kit) and 1 W10846539 (Ice box fan)"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near South Windsor, Connecticut 06074

Chuck M.

Job Details: 08/03/2023

Customer complaint is that washer stopped mid cycle. Inspected and found wire broken to drain pump. Repaired temporary. Ordered lower harness. ; ordrng 1 W11409746 (Lower Harness)

We serviced a

GE REFRIGERATOR

Model GFSS6KKYASS

Near South Windsor, Connecticut 06074

Chuck M.

Job Details: 08/03/2023

Customer complaint is that refrigerator UI was not responding. Inspected and found harness connector behind reservoir came undone. Reconnected and it checked ok.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Denver, North Carolina 28037

Mark C.

Job Details: 08/02/2023

Installed new motor and control unit is fully operational.

We serviced a

LG WASHER

Model WM3170CW

Near Palmer, Massachusetts 01069

Roger R.

Job Details: 08/02/2023

Found unit not draining due to failed drain pump. Quoted 69.99 for drain pump and $199 labor charge. Replaced pump and found water supply weak. Checked plumbing and found valve partially off. Turn on and water pressure is good now. Informed customer that valve was off. Also noted the shut off at the washer was leaking slightly. Informed customer. ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP

We serviced a

MAYTAG REFRIGERATOR

Model MBF1958DEM00

Near Worcester, Massachusetts 01608

Amanda R.

Job Details: 08/02/2023

Replaced compressor vacuumed system and recharged with 4.25 oz of r134a started cooling recommended not putting any food in for 24 hours

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB03

Near Worcester, Massachusetts 01604

Amanda R.

Job Details: 08/02/2023

Lost complete cooling compressor getting 120v wont turn on needs new compressor ; ordrng 1 W11547313 (Compressor) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Process stub) and 1 W11109499 (Dryer) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Worcester, Massachusetts 01604

Amanda R.

Job Details: 08/02/2023

Complaint leaving water under filter explained it is normal to keep seals moist bad odor in dishwasher explained the dishwasher cant produce a smell went over vinegar baths drain hose is too long and laying in bottom of cabinet explained if have to go through cabinetry should go up with hose

We serviced a

KITCHENAID MICROWAVE

Model KEMS308SSS04

Near Cornelius, North Carolina 28031

Mark C.

Job Details: 08/02/2023

Installed new broil element unit is fully operational.

We serviced a

SAMSUNG DRYER

Model DV45H70COEW

Near East Hartford, Connecticut 06118

Jeremy B.

Job Details: 08/02/2023

Installed repair kit all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Pineville, North Carolina 28134

Jeff L.

Job Details: 08/02/2023

Replaced water inlet valve ran unit thru service mode all operations are normal. Advanced ice maker and it did cycle call and get water. Unit ran and checked ok.(Call complete)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 08/02/2023

Found freezer door handle loose tightened it back down unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Waxhaw, North Carolina 28173

Jeff L.

Job Details: 08/02/2023

"Checked heater its good, checked operating thermostat and it checked ok. Advised customer that I straightened out flex vent at exterior wall and cleaned lint filter. There is no sensor dry on this model. Advised customer to continue using and if problem continues call us back if needed"

We serviced a

WHIRLPOOL WALL OVEN

Model WOC54EC0HS03

Near Pineville, North Carolina 28134

Jeff L.

Job Details: 08/02/2023

Found UI board jumping all over the place would show whirlpool then blank screen and then it would say power loss please reset time and date. Kept doing that over and over and over. I advised customer to NOT wipe these electronic components down with chemicals and wet or damp clothes. I cut the breaker on and off and still had no effect. Pulled panel down and checked the 2 connections at board and they were good and secure. Advised customer UI will need to be replaced for good repair; ordrng 1 W11297726 (UI Board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Warren, Massachusetts 01083

Roger R.

Job Details: 08/02/2023

Found unit had the freezer basket not aligned properly. This caused the drawer to be crooked and not close properly. Adjusted basket and door closes normal. Replaced both upper door gaskets due to torn seals.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 08/02/2023

"Checked over dishwasher due to unit dripping water and found steam making water stains and dripping down the door, checked over vent and found gasket ok and sealing ran unit thew a test cycle and unit went threw as designed. Advised customer there will be some moisture building up around vent this is normal advised to open door when unit is done with the drying cycle to clear the steam. Replaced gasket to be safe and all operations are working to specs ; dspstn on spec-tagged invntry: 1 W11498831 GASKET"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Southington, Connecticut 06479

Jimmy R.

Job Details: 08/02/2023

"Tested washer and found unit would bang and make a lot of noise when going into a spin cycle, checked unit for level and found tub leaning to left hitting side of cabinet, adjusted legs to level tub secured drain hose and water lines. Ran washer thew a wash and a spin cycle all operations are now working properly advised customer there will be some noise coming from unit this will be normal these are not like older machine now advised all operations are working to manufacture specs."

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Waterbury, Connecticut 06705

Jimmy R.

Job Details: 08/02/2023

Installed new sump&motor due to unit not washing ran a diagnostics cycle and a wash cycle all operations are now working unit is washing as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 08/02/2023

Installed new led module and lights are now staying on and operating to proper specs

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GBS0

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 08/02/2023

"Tested unit and found upper rack falling down due to rails had broke witch broke adjusters, replaced rails and adjusters on both sides of unit checked washing and found spray arms clogged causing poor washing. Cleaned spray arms and advised Customer on removing snd cleaning them, ran unit and machine is now washing and operating to specs ; used 2 WPW10546503 (Adjuster), 1 W11259786 (Track), and 1 W11259785 (Track) from stock"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Lancaster, South Carolina 29720

Mitch H.

Job Details: 08/02/2023

"Removed and replaced HMI and main control. Entered diagnostics, ran calibration and automatic test cycle. All checked good. Exited diagnostics. Started quick wash cycle. Allowed washer to fill and agitate, cancelled cycle, drain pump operating properly. All functions working correctly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Monroe, North Carolina 28110

Jeff L.

Job Details: 08/02/2023

"Customer is saying that the dishwasher will cut off at different times during the cycle, customer says the screen goes blank and the only way to get operation back is to cut the service switch on and off. I could not even get the unit to go into service mode by actions 1-2-3 three times across any 3 keys. I never got the unit to shut off while I was in home and it ran for 20 mins. I do suspect the UI definitely has a issue and ordering control board since they communicate. Will return Wednesday August 9 pm; ordrng 1 W11368911 (UI Board) and 1 W11305308 (Control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 08/02/2023

Water dosing slow at dispenser. Found good supply pressure. Customer has been trying different filters. Recommend replacing dual water valve. Quoted customer. ; ordrng 1 W11535162 (Dual valve)

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 08/02/2023

Washer not completing cycle. Found F5E2 lid not locking. Replaced lid lock and ran test all checks ok. ; used 1 W10810403 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Marshville, North Carolina 28103

Jeff L.

Job Details: 08/02/2023

"Replaced all parts that were ordered put unit thru normal wash load and all operations are normal. Unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11038689 VALVE , 1 W11239857 BELT , and 1 W11454372 GEARCASE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Windsor, Connecticut 06095

Gary V.

Job Details: 08/02/2023

"Installed new ice maker and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Charlotte, North Carolina 28278

Ryan S.

Job Details: 08/02/2023

Return to install parts ordered. Installed all parts and reassembled unit .installed compressor and parts and installed inverter and solenoid valve. Vacuumed out for 10 min unit and waited 10 min with no drop in gauges. Filled with 6oz r134. Leaked tested fitting brazed and checked good. Reasssembled and ran unit and unit started cooling. Verified prop operation.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near Charlotte, North Carolina 28278

Ryan S.

Job Details: 08/02/2023

Customer complained noise was different but Almost similar. An icemaker and icemaker not making noise. Ran service mode and found damper making noise. Replaced damper from ts. Reassembled and noise now gone. Made customer confirm noise gone. Verified proper operation. ; used 1 WPW10594329 (DAMPER CNTRL) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Charlotte, North Carolina 28278

Ryan S.

Job Details: 08/02/2023

"Customer complained unit wont fill with water. Ran unitnservie mode and found f7e2 error, found sumo not responding. Ordering sump assembly, schedule return for 8-8-23 am . ; ordrng 1 W11460946 (Sump assembly)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, North Carolina 28278

Ryan S.

Job Details: 08/02/2023

"Customer complained dispenser not working, found dispense broke, replaced from ts. Reassembled and ran service Emile to test diespenser. Dispenser opened in service mode. Verified proper operation. ; used 1 W10861000 (DISPENSER) from stock"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Charlotte, North Carolina 28278

Ryan S.

Job Details: 08/02/2023

"Customer complained unit not working, upon arrival model and serial number wasnt in service bench. Customer couldnt find purchase receipt. Customer called customer service and customer service informed her that the delivery or purchase date was not in their information and to get a recipe from Lowes. Informed customer to get purchase receipt with model number and purchase and delivery date and call back for service. Customer got extremely upset and said that she had all this figured out which is why I came out if she knew she had to pay she wouldnt of even Called whirlpool and refused to pay anything."

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 08/02/2023

"Customer complained unit not filling with water. Upon arrival ran service mode. On valve setting both valves energized but plunger on hot valve stuck. Replaced water valve from pre id ts. Read unit and unit now getting proper water for, hot and cold valves. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Leicester, Massachusetts 01611

Roger R.

Job Details: 08/02/2023

Installed new door switch for left refrigerator door. All checks okay. ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0B

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 08/02/2023

"Removed and replaced compressor. Charged with nitrogen, checked for leaks, none found. Allowed unit to sit under charge for 20 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct charge of 68g of R600. Unit cooling and operating properly."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Indian Land, South Carolina 29707

Mitch H.

Job Details: 08/02/2023

Found bottom vent and trim damaged. Plastic is broken. Ordering vent and trim parts.; ordrng 1 W11598202 (Vent) and 1 W11598135 (Trim)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 08/02/2023

"Checked and found door drops when opened. Hinges are broken, not holding tension. Ordering hinges.; ordrng 1 W11573703 (Hinge) and 1 W11573702 (Hinge)"

We serviced a

GE REFRIGERATOR

Model PFS22SISBSS

Near Springfield, Massachusetts 01108

Chris B.

Job Details: 08/02/2023

Complaint that the freezer door wont open. Found bad rails and parts no longer available. Customer will find another alternative. Collected trip fee.

We serviced a

GE REFRIGERATOR

Model GFSS6KKYASS

Near South Windsor, Connecticut 06074

Chuck M.

Job Details: 08/02/2023

Customer complaint is that refrigerator was leaking. Inspected and found ice buildup underneath deli drawer. Cleared ice and water. Inspected reservoir and found no leaks. Tested water multiple times and no leaks found.

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near South Windsor, Connecticut 06074

Chuck M.

Job Details: 08/02/2023

Customer complaint is that ice maker was not making ice. Arrived and customer showed that ice maker is working but ice is low. Checked and found filter needed to be replaced. Customer had new filter. Replaced and advised customer to allow time for ice production.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near South Windsor, Connecticut 06074

Chuck M.

Job Details: 08/02/2023

Replaced module and ice maker. Lights are working. Reset power to unit to remove E5 error code. Advised customer to allow time for ice production.

We serviced a

GE REFRIGERATOR

Model GTS19KGNBRWW

Near Enfield, Connecticut 06082

Chuck M.

Job Details: 08/02/2023

Installed evaporator fan motor. Unit is working properly. Showed customer it works.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHB00

Near Somers, Connecticut 06071

Chuck M.

Job Details: 08/02/2023

Customer complaint is refrigerator was not cooling properly. Inspected and found ice buildup blocking air return and condenser covered in dust. Cleared and circulation improved. Advised customer to allow time for unit to stabilize and reach proper temperature.

We serviced a

WHIRLPOOL DRYER

Model MEDB765FW0

Near Vernon, Connecticut 06066

Chuck M.

Job Details: 08/02/2023

Customer complaint is that dryer makes a squealing noise. Inspected and found idler and rollers sticking. Replaced repair kit and tested. Dryer checked ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Vernon, Connecticut 06066

Chuck M.

Job Details: 08/02/2023

Customer complaint is that dishwasher 3rd rack wheels are missing. Confirmed and ordered 3rd rack mount. ; ordrng 1 W11551395 (3rd rack mount)

We serviced a

LG REFRIGERATOR

Model SRFVC2406S/00

Near Bolton, Connecticut 06043

Chuck M.

Job Details: 08/02/2023

Customer complaint is that ice maker is not working. Inspected and found ice maker does not harvest. Ice maker fills but does not drop ice balls. Ice maker is stuck outside of home position. Ordered ice maker. P&A. ; rqstng P&A on 1 AEQ73449909 (Freezer Ice Maker)

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Springfield, Massachusetts 01129

Chris B.

Job Details: 08/02/2023

Complaint that the unit is not spinning out properly. Found bad slider. Replaced part and unit running normal. Customer showed proof of purchase. TS W10734521. Ran diagnostic cycle and all tested normal.; used 1 W10734521 (SLIDER) from stock

We serviced a

WHIRLPOOL WASHER

Model MVWC200XW3

Near Springfield, Massachusetts 01109

Chris B.

Job Details: 08/02/2023

Complaint that the unit has a light that stays on at the end of the cycle. Ran a diagnostic test and found no issues with the washer nor found no leaks nor bad parts. No error codes present. Unit running normal. Collected trip fee.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHB2869TF3

Near Ludlow, Massachusetts 01056

Mike K.

Job Details: 08/02/2023

"Unit has been running since last visit, could not get rf ice bin out frozen in place. Left kit and having customer leave off until next visit, added rf icemaker to order from n case damaged by ice build up.Thermost and evap deflect replaced/installed.Also freezer drawer wasnt closing right, once reassembled working fine.; ordrng 1 243297613 (Icemaker), states that autho needed"

We serviced a

WHIRLPOOL DRYER

Model MED6630HW2

Near Killingly, Connecticut 06239

Amanda R.

Job Details: 08/02/2023

Complaint was drying a load of towels on regular which heating is two segments on display customer states drying normally recently cleaned venting the right side of dryer very hot to touch explained the heating element is on that side and there are two safety fuses if dryer got too hot couldnt duplicate issue today it is a stacked unit also said it was squealing

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Norwich, Connecticut 06360

Amanda R.

Job Details: 08/02/2023

Coins stuck under fins in dryer drum removed tested sounds normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Chaplin, Connecticut 06235

Amanda R.

Job Details: 08/02/2023

Ice cream and bread wont freeze needs sealed system work ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Dryer) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler)

We serviced a

SAMSUNG REFRIGERATOR

Model RF31FMEDBBC/AA

Near Mansfield, Connecticut 06250

Amanda R.

Job Details: 08/02/2023

Making ice replaced all parts set temps ; dspstn on spec-tagged invntry: 1 DA82-01415A DRAIN KIT and 1 DA97-13757A EVAP COVER

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Tega Cay, South Carolina 29708

Mitch H.

Job Details: 08/02/2023

"Checked and found that refrigerator powers on and runs for approximately 10 minutes then drops out and shows PO, power outage. Confirming outage restarts unit but just continues same pattern. Called tech line spoke to Joe. He said that when deli u/I and harness go it can damage all 12 volt circuits. He suspects it could be the dispenser control, fan motors or something else n the 12V circuit. He said because it is a COD call he could not offer a definite solution or issue an SR#. I entered diagnostics and found that when I try to test the freezer evaporator fan the power drops out. It could be the evaporator fan motor or he control.Quoted customer parts and labor for freezer evaporator fan and dispenser control. Saved estimate. Customer is going to contact Whirlpool to see if they offer anything."

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Clover, South Carolina 29710

Mitch H.

Job Details: 08/02/2023

"Disassembled dryer, replaced drive motor and blower wheel. Reassembled, tested. Dryer drum now spinning and operating properly."

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 08/02/2023

"Installed all new parts and all checks ok howev the new panel came cracked. Its working but cracked. Left I syaled will reorder. ; rqstng P&A on 1 W11478526 (Panel), dspstn on spec-tagged invntry: 1 W11449841 GEARCASE and 1 W11550891 AGITATOR"

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