Service History 551

We serviced a

KITCHENAID RANGE

Model KSDG950ESS0

Near Suffield, Connecticut 06078

Gary V.

Job Details: 08/07/2023

"Inspected and found no bake or broil being energized when selected, measured 240v at main acu, unit needs new main acu, will order and return .; ordrng 1 WP3196548 (Thermal fuse) and 1 W11100515 (Main acu)"

We serviced a

MAYTAG MICROWAVE

Model MMV5207AAW

Near Mooresville, North Carolina 28117

Mark C.

Job Details: 08/07/2023

"Door handle has broken off the door. The door handle is a part of the door assembly as a whole, the door assembly is nla customer would have to replace the microwave. Contacted tpb states close out the ticket and they will submit it to the warranty company."

We serviced a

FRIGIDAIRE DRYER

Model AEQ6000ES-WWWE

Near Auburn, Massachusetts 01501

Chris B.

Job Details: 08/07/2023

Complaint that the unit is not cycling through correctly. Found bad control board and lint screen and housing. Found the model and serial number faded out on the unit. Customer showed proof of purchase and proof that we have been there to repair the dryer before as shown in the pics. Will have office go over the pictures of proof. ; rqstng P&A on 1 134557201NH (Control Panel) and 1 131450300 (Lint Screen)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ2

Near Suffield, Connecticut 06078

Gary V.

Job Details: 08/07/2023

"Inspected and black L1 connection at main acu no inserted all the way, tightened terminals at control board and tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Tolland, Connecticut 06084

Amanda R.

Job Details: 08/07/2023

Installed ff section door went over issue with customer explained unit needs to be leveled and checked the water dispensing making sure not leaking from water filter housing

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 08/07/2023

Unit under 1yr wp warranty per service bench.Found a broken ice bin.Office to call when part comes in to schedule return; ordrng 1 WPW10558424 (Ice bine)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Mooresville, North Carolina 28115

Mark C.

Job Details: 08/07/2023

Unit is not cooling in the fresh food due to an open short in the fresh food thermistor.; ordrng 1 WPW10384183 (Thermistor) and 1 W11546690 (Control box)

We serviced a

WHIRLPOOL GARBAGE DISPOSA

Model 5-75

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 08/07/2023

"Disposal was jammed, and tripped its internal breaker. Reset and was able to clear ceramic pieces and glass, back to working order"

We serviced a

MAYTAG DRYER

Model MED5600TQ0

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 08/07/2023

Found failed thermal fuse on blower output. Quoted for part and labor. Replaced and checked all okay. ; used 1 WP3390719 (THERMAL FUSE) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Windsor, Connecticut 06095

Chuck M.

Job Details: 08/07/2023

Customer complaint is that dishwasher was leaking. Inspected and found bushings on heater worn. Replaced heater from T/S pet S17304 code. Tested and no leaks found. Dishwasher checked ok. ; used 1 W11537778 (HEATER W/NUTS) from stock

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 08/07/2023

Complaint microwave is not heating. Oven taking 20 to 30 minutes to heat as well. I verified all elements are working on oven. I verified proper voltage. No error codes in that regard. I did find F688 era code microwave appliance manager error code. Cleared code microwave still not heating properly. No additional issues found an order and controls and magnetron. Office to call customer when parts come in. ; ordrng 1 W11578959 (Magnetron) and 1 W11448962 (Control) and 1 W11578579 (Inverter) and 1 W11325786 (Appliance manager) and 1 2xtime (2xtime)

We serviced a

KENMORE REFRIGERATOR

Model KFIS25XVMS00

Near Ellington, Connecticut 06029

Amanda R.

Job Details: 08/07/2023

Lost complete cooling compressor running condenser coils very dirty cleaned and quoted for sealed system work

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 08/07/2023

Checked found door switch broken replaced door switch tested operation normal; used 1 W11396033 (Door switch) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFW2055FRZ02

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 08/07/2023

Checked unit found freezer door staying open tracks not going in all the way ordering tracks; rqstng P&A on 1 WPW10397636 (Freezer door track left) and 1 WPW10397635 (Freezer door track right)

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 08/07/2023

"Found oven light not cutting off when door is shut. Found 3 screws out of bottom of door replaced those. Also found door handle loose tightened it. The door is not closing all the way to cut light off, I can push against the center top of door and light goes out. The oven latch is fine, if I push latch with finger light goes out. At this time Im ordering door hinges. Also need to adjust gas flow to right front burner taking a little longer to light because of gas pressure coming the gas valve need to adjust that when come back.Part#W11568813Part#W11568813; ordrng 1 W11568813 (Rh hinge) and 1 W11568941 (Lh hinge)"

We serviced a

KITCHENAID RANGE

Model KCGS950ESS02

Near York, South Carolina 29745

Mitch H.

Job Details: 08/07/2023

"Replaced burner head. Tested, all cooktop burners operating properly. No other issues found."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Enfield, Connecticut 06082

Gary V.

Job Details: 08/04/2023

"Installed new acu and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11182110 CNTRL-ELEC"

We serviced a

SAMSUNG WASHER

Model WF45H6300AWA201

Near Enfield, Connecticut 06082

Gary V.

Job Details: 08/04/2023

Complaint unit shutting down after tumbling initially. Cycled unit thru multiple tests and cycles. Unit not acting up or faulting in any way right now. Quoted for tub vibration sensor which is a known issue. He will call.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 08/04/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION and 1 WPW10427633 SHIELD

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Millbury, Massachusetts 01527

Angel R.

Job Details: 08/04/2023

"Installed cover,tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ksss36fkx01

Near Auburn, Massachusetts 01501

Angel R.

Job Details: 08/04/2023

"Compressor getting voltage but not turning on, found refrigerant leaked around filter dryer and around compressor. Quoted customer on repair and he will likely go ahead with repairs and call shop."

We serviced a

WHIRLPOOL DISHWASHER

Model JDTSS244GL0

Near Sturbridge, Massachusetts 01566

Angel R.

Job Details: 08/04/2023

"Installed panel, tested ok."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Putnam, Connecticut 06260

Angel R.

Job Details: 08/04/2023

"Breaker was tripped, front end of unit sparked when plugged in as customer described. After power failure message on UI was when the front panel let out a spark and unit lost power. Inspected unit for faulty or cut wires, burn marks on interior and could not find any. Control and UI seem operational momentarily. Customer has 4 small toddlers at home and does not want unit repaired they say the do not feel comfortable with unit overall. Only possible cause would be bad wire harness. Called safety to document findings, SR#7736990323. Advised customer call in to safety with ref. Number."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Brooklyn, Connecticut 06234

Angel R.

Job Details: 08/04/2023

"Installed parts, tested ok."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Windham, Connecticut 06280

Angel R.

Job Details: 08/04/2023

"Customer asked to leave parts, they will install."

We serviced a

BOSCH DRYER

Model WTB86200UC/02

Near Pawtucket, Rhode Island 02861

Aimee

Job Details: 08/04/2023

Dryer shuts down after 30 minutes. Found water not pumping water left under filters.Customer needs new pump AssyWill need two men to service in closet and hoses arent long enoughTo get out of closet drainCust will need to remove from closet for repair and 2 men quote Sent estimate land lord not on site.

We serviced a

SAMSUNG RANGE

Model NE58R1ABSR

Near Hopkinton, Massachusetts 01748

Aimee

Job Details: 08/04/2023

Found O ohms at oven sensor; ordrng 1 DG32-00002B (Sensor)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Northbridge, Massachusetts 01534

Aimee

Job Details: 08/04/2023

Installed new left adjuster complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Marlborough, Connecticut 06447

Jeremy B.

Job Details: 08/04/2023

Found console peeling and ui damaged needs new. Took pictures. ; ordrng 1 W11632709 (Control UI) and 1 W11660284 (Console)

We serviced a

WHIRLPOOL RANGE

Model FE371LVS0

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 08/04/2023

Unit is not showing the door to be closed due to a damaged door switch. Units oven is experiencing a runaway temperature due to a miscommunication between the control and the temperature sensor. Units left front burner is not activating due to a short in the burner.; rqstng P&A on 1 WP9757262 (Switch) and 1 WPW10181986 (Temp sensor) and 1 WPW10476353 (Control) and 1 W10169796 (LF burner)

We serviced a

WHIRLPOOL MICROWAVE

Model WMC50522HB2

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 08/04/2023

"Cx complaint that the units door does not open. I inspected the unit to confirm the complaint. I managed to get the door open and locate the serial number. The unit does not have a parts diagram and is not serviceable, I called Randy to confirm. The unit was purchase a few months ago in May and has a 1 year parts and labor coverage. The cx will call the manufacturer regarding a solution."

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 08/04/2023

"Replaced top rack slides tested operation normal; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near New Britain, Connecticut 06053

Ruben C.

Job Details: 08/04/2023

Checked unit found ice build up on capilary ordering comp and evap sealed system 2 time job; ordrng 1 W11461499 (Process tube) and 1 W11580057 (Comp) and 1 W11504415 (Coupling) and 1 W11504430 (Coupling) and 1 W11506619 (Coupling) and 1 W11109499 (Drier) and 1 W11579351 (Evap) and 1 W11504450 (Coupler) and 1 W11506620 (Coupler) and 1 Time (Extra time)

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model LTE6234DQ2

Near Avon, Connecticut 06001

Ruben C.

Job Details: 08/04/2023

Replaced door latch tested operation normal

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS04

Near Burlington, Connecticut 06013

Ruben C.

Job Details: 08/04/2023

Checked unit found upper broiler element open replaced broiler element element covered for 60 months collected for labor; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC

We serviced a

WHIRLPOOL FREEZER

Model WRQA59CNKZ

Near New Hartford, Connecticut 06057

Ruben C.

Job Details: 08/04/2023

Checked unit not cooling at all has ball of ice at drier filter on capilary possible restericted drier ordering comp and filter drier r600 unit; ordrng 1 W11455472 (Comp) and 1 W11047160 (Process tube) and 1 W11504420 (Coupler) and 1 W11506635 (Coupler) and 1 W11504431 (Coupler) and 1 W11109499 (Drier) and 1 W11504445 (Coupler) and 1 W11313694 (Coupler) and 1 Time (Extra time)

We serviced a

MAYTAG MICROWAVE

Model MMV4207JZ01

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 08/04/2023

"Dropped unit and replaced noise filter, control and interface. Tested unit and heating properly"

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTPB4

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 08/04/2023

"Found Slow drip coming through fill water valve after closed. In testing it did stop in a couple of minutes. Quoted for water valve/ labor. Accepted.Unit is hardliners in, but was able to transfer fittings, turned water back on and verified no leaks. Filled properly in test cycle; dspstn on spec-tagged invntry: 1 WPW10158389 VALVE"

We serviced a

MAYTAG RANGE

Model MGR5755QDS

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 08/04/2023

"Oven bake not heating, cooktop and broil working fine. Bottom screws rustier and will not come out. Tests bake and igniter glowing but not lighting. Will need screws drilled out and igniter.Quoted for labor/part. New drill bit set and couldnt get through screw heads with impact driver and multiple bits, tried to snap off with sledge and screw driver and cannot. Told customer if they could drill out screws and remove bottoms cover we could repair, but as is cannot.Collected for service call."

We serviced a

SAMSUNG REFRIGERATOR

Model RF4287HARS

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 08/04/2023

"Broke out old evap cover, steamed clear evap. Drain tubes were not replaced last visit so replaced them.; used 1 Da82-01415a (Drain tube kit) from stock"

We serviced a

WHIRLPOOL OVEN

Model WEG515S0FB2

Near Harwinton, Connecticut 06791

Ruben C.

Job Details: 08/04/2023

Checked unit trim on door is broken ordering new trim in black; ordrng 1 WPW10310922 (Trim)

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVBL1

Near Harwinton, Connecticut 06791

Ruben C.

Job Details: 08/04/2023

Checked unit found relay burnt comp not starting replaced with universal relay comp start advised cust to observe for 24 hours; used 1 8201786 (OVERLOAD/RELAY KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5500BW0

Near Belchertown, Massachusetts 01007

Mike K.

Job Details: 08/04/2023

"Unit mid cycle on arrival, could hear water slowly coming in, cancelled and drained fine. F8e1 long fill/no fill only error in history. Cleared history. Ran self test and verified slow water flow.Found cold water filter clogged in valve, was able to remove and clean. Tested and hot/cold valves filling same. Ran in rinse and spin and filled fine, went through rinse and into spin fine"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Palmer, Massachusetts 01069

Mike K.

Job Details: 08/04/2023

"Under 1yr wp warranty per service bench. No errors in history, but not intermittently makes repetitive fast clicking noise. Customer had video of it, hard to diagnose from video. Ran test cycle and went through all functions fine, at end of cycle started to make noise. Sounds to be coming from actuator, stopped before could access actuator. Replaced actuator and ran test again, twice, sound did not repeat. Also raised front legs to center basic more evenly.; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Chicopee, Massachusetts 01013

Roger R.

Job Details: 08/04/2023

Defrosted entire refrigerator evaporator and installed new drain pan. ; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TE2

Near Holyoke, Massachusetts 01040

Roger R.

Job Details: 08/04/2023

Found unit has a bad ice maker. Replaced with new service kit ice maker cycled and no leaking. ; dspstn on spec-tagged invntry: 1 241798231 ICE MAKER

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Granby, Massachusetts 01033

Roger R.

Job Details: 08/04/2023

Found unit has a bad drive hub for the basket. Replaced and calibrated unit. ; used 1 W10528947 (HUB) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 08/04/2023

Found both doors had seals that were not fully inserted and loose. Installed seals properly and checked. Unit okay now.

We serviced a

MAYTAG DISHWASHER

Model MDB8949SBM3

Near Wilbraham, Massachusetts 01095

Roger R.

Job Details: 08/04/2023

"Checked unit for leaks. Customer states leaking onto floor under door. Found door seal torn and also found console has broken mounts and is loose causing doo to no close fully. ; rqstng P&A on 1 W10811169 (Console), dspstn on spec-tagged invntry: 1 WPW10780877 MOTOR/SUMP , used 1 W11177741 (GASKET) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 08/04/2023

"Found unit has stripped screw holes in mounting plate where the lower refrigerator door mounts. Will order new plate and return to install. ; ordrng 1 W11036715 (Plate, refrigerator screw)"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Watertown, Connecticut 06795

Jimmy R.

Job Details: 08/04/2023

"Installed new drum and rollers found wile installing rollers the back bulk head of unit had gotten bent and punched in making rollers bind up, straightened out rear bulkhead best I could roller is now rolling free and properly, reinstalled all parts and unit is now operating to factory specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Watertown, Connecticut 06795

Jimmy R.

Job Details: 08/04/2023

"Tested unit and found left fridge deli draw freezing items and right side ok, checked temps and found normal and set to 38 degrees checked air returns and found blowing air properly, blocked off some of the air return to stop from adding so much cold air into one draw advised customer to keep an eye on draw. All operations are now working to specs"

We serviced a

GE COOKTOP

Model PR989TN3WW

Near Davidson, North Carolina 28036

Mark C.

Job Details: 08/04/2023

Unit is arching in the junction box due to a melted wire nut causing a ground short quoted 243.33 repaired connection unit is fully operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSC25C6EYY02

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 08/04/2023

"Checked over unit and found no auger motor and no ice being made, checked harness in door and found 4 wires broken and shorted checked auger motor and fun faulty, replaced auger motor and butt connected broken wires tapped up and secured. Checked ice maker and unit is now cycling auger motor now working and all other functionings operating to specs"

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Charlotte, North Carolina 28277

Ryan S.

Job Details: 08/04/2023

Customer complained unit not getting not enough. Upon arrival found no error codes present. Found proper voltage to unit. Found heating elements working properly. Customer had unit calibrated to +20?f. Ran bake 450? and took temps. Avg temp was only 408?. Changed to +30? in calibration and ran again and temp avg was 412? Found control not engaging temps by replays not engaging replays per temp. Thermostat has correct resistance per temp but ordering . Ordering control board and thermostat. ; ordrng 1 W11564644 (Control) and 1 W10833885 (Thermostat.)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Charlotte, North Carolina 28277

Ryan S.

Job Details: 08/04/2023

Customer complained noise when table spinning. Unit isnt in service bench so used date of march 2023 on model serial tag. Customer couldnt find receipt at the moment. Ran unit and found turntable making noise. Removed glass table and noise goes away a bit but makes a different noise from motor itself . Ordering turn table motor and ring. Scheduled return call for 8-9-23. ; ordrng 1 W10642989 (Turntable motor) and 1 W11252182 (Ring)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Charlotte, North Carolina 28226

Ryan S.

Job Details: 08/04/2023

"Customer stated it takes several runs to get a load dry. Ran unit and unit heating properly Ran service mode and found moisture sensor working ( light turned on and off ) found thermistor was wishing proper range. Found build up of lint inside blower wheel not a lot but more than should be there for the age o the machine. Customer said they got the exhaust cleaned in their home . Inspected vent and vent was properly installed and airlfow coming out of machine was proper. Informed customer unit is working as designed informed customer of some clothes are dry and some damp sensor can miss damp clothes, I formed customer vents that go vertically cause more issues also. Verified proper operation."

We serviced a

LG REFRIGERATOR

Model LSXS26366S02

Near Charlotte, North Carolina 28273

Ryan S.

Job Details: 08/04/2023

Customer complained unit not cooling. Upon arrival found unit was running and compressor was running but no frost pattern. Customer said it happened after a power outage. Inspected board and customer had already reset board . Unit was running properly but compressor was extremely hot and not operating properly causing a no cool. Unit needs new compressor. Called Randy and Randy said to inform customer to call LG that they can repair under warranty. Customer agreed Collected trip change via card.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Waxhaw, North Carolina 28173

Jeff L.

Job Details: 08/04/2023

Leveled machine and cleaned cold water valve screen out from all the debris in it not allowing good water pressure into tub. Ran unit thru service mode not fault codes present. Ran unit on normal wash unit ran and checked ok. (Call complete)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Waxhaw, North Carolina 28173

Jeff L.

Job Details: 08/04/2023

Found reservoir froze up and not allowing water thru door. Per whirlpool service bulletin replace the control board and fan motor to speed up fan speed. Whats happening is the tank is freezing up and when it goes into defrost it will work for a little bit then stop again. The ice maker is cycling but not getting water ordering valves to resolve that issue . Advised customer office will call when parts come in.; ordrng 1 W11512399 (Water valve) and 1 WPW10341320 (Dual water valve) and 1 W11620204 (Control board) and 1 W11608966 (FF evap motor)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Monroe, North Carolina 28110

Jeff L.

Job Details: 08/04/2023

Found washer unplugged. Customer says unit is cutting on and off by itself no leds are on. The machine is continuously running the pump motor and it will not stop without unplugging unit. I cannot put the unit into diagnostics because of this. At this time Im going to ordering the controls.Part# W11578565; ordrng 1 W11603810 (Control and UI)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Weddington, North Carolina 28104

Jeff L.

Job Details: 08/04/2023

SR# 7737019038Spoke with (joe)I missed this one after replacing water valve and reservoir the noise was still present. I then bypassed the John guess fitting going into door and the noise went away. Put fitting back together and noise returned. Spoke with Joe at tech support he advised me to replace door. Told customer door would come to her and to check for damages and call office for repair when part comes inPart#W11482382; ordrng 1 W11405209 (Left fridge door (stainless ))

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Matthews, North Carolina 28104

Jeff L.

Job Details: 08/04/2023

Ice maker is not cycling found bad module also the water valve is directly tied to ice maker so replacing it for complete repair on issue. Ice maker is on national back order will call customer when parts come.Part#W11658802Part#W11482383; ordrng 1 W11658802 (Ice maker) and 1 W11482383 (Water valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD612ESS00

Near Matthews, North Carolina 28104

Jeff L.

Job Details: 08/04/2023

Replaced ice maker unit cycled and called for water and mold has water now. Unit ran and checked ok(Call complete)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Matthews, North Carolina 28104

Jeff L.

Job Details: 08/04/2023

"Put unit into diagnostics out of balance fault code was present. Cleared out fault code. Reset unit and tested In drain/spin mode all operations are normal. I also inspected suspension rods and they are in good shape. Appears that the unit is getting out of balance because of load shifting. I advised customer that if it gets to banging you must stop the machine and redistribute the load per owners manual.I also advise that small loads will cause it more than large loads,Its the way machine is made.(Call complete)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 08/04/2023

"Cx complaint that the unit had a sudden loss of power showing the message on the screen again with no power outages occurring at the home recently. I inspected the unit to confirm the complaint. I found no error codes and heated the oven as well as used the MW. Both worked with no issues. I called techline to document the situation. After I got off the phone I realized through the notes that on the last visit the control board was not replaced, just the UI console. Im ordering a new control board to resolve the issue.Sr7737018523; ordrng 1 W11261167 (Control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Indian Trail, North Carolina 28079

Jeff L.

Job Details: 08/04/2023

Replaced water valve unit ran and checked ok(Call complete)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Charlotte, North Carolina 28205

Robert A.

Job Details: 08/04/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed. I left the part with the cx.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Charlotte, North Carolina 28209

Robert A.

Job Details: 08/04/2023

"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. The unit tumbles and has good airflow, however there is no heat being produced. I checked the terminal block and there on only 82v across L1 & L2. I checked the wall outlet and it was the same. I wiggled the cord head at the wall outlet and 243v appeared and the unit began to heat. The unit is good, the wall outlet has a bad connection. The cx need an electrician to resolve the issue."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Charlotte, North Carolina 28209

Robert A.

Job Details: 08/04/2023

"The unit is a DW not a washing machine. I got the POP and the M/S #, the unit is in warranty. The cx complaint is that the units UI console button work intermittently, specifically the cycle selection buttons. I found all button work fine except tough and normal. I found no error codes and ran a service cycle. All components passed with no issues. The unit needs a new UI console to resolve the issue . Im ordering the parts for the return visit.; ordrng 1 W11622490 (UI console)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Tega Cay, South Carolina 29708

Mitch H.

Job Details: 08/04/2023

"Removed old wash basket, installed new. Reassembled washer, ran calibration. Tested, washer operating properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 08/04/2023

Tested and ran diagnostics. Found noise coming from FF evaporator fan. Ordering evaporator cover assembly.; ordrng 1 W11610999 (Evaporator cover assembly)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 08/04/2023

"Checked and found washer would not power on. Found outlet had no power, GFI on opposite wall tripped. Reset GFI, washer now powering on and operating properly. Collected for service call on card."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 08/04/2023

"Removed outer doors, removed old hinges, replaced hinges. Reassembled, tested, door opening and closing correctly. Dishwasher operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 08/04/2023

Removed old compressor and brazed in new filled unit with 3.7 oz 134 a and checked frost pattern. Found unit is now frosting properly and all operations working to specs

We serviced a

KITCHENAID DISHWASHER

Model KDFE304DWH0

Near Longmeadow, Massachusetts 01106

Roger R.

Job Details: 08/04/2023

Found unit getting cold water from tap. Also wash arms were partially restricted and not allowing proper water flow. Recommend having water temperature checked and adjusted as necessary. Cleared wash arms and pumping well with good spray pattern. Also found pump stopping building pressure after a few minutes. $229 for new sump assembly and $239 labor charge. ; dspstn on spec-tagged invntry: 1 WPW10455261 MOTOR/SUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Charlotte, North Carolina 28269

Vincent O.

Job Details: 08/04/2023

Installed new compressor and control. Pulled vacuum and checked for leaks. Recharged system 64g r600. Checked and verified proper cooling. All functions check ok.

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Bloomfield, Connecticut 06002

Chuck M.

Job Details: 08/04/2023

Installed door and badge. Checked ok.

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS1

Near Hartford, Connecticut 06105

Chuck M.

Job Details: 08/04/2023

Customer complaint is that left front burner is intermittent. Inspected and found burner cap is worn in some areas for spark. Quoted customer for P&L. Customer will buy and install parts themselves.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hartford, Connecticut 06114

Chuck M.

Job Details: 08/04/2023

Customer complaint is that washer does not start a cycle. Plugged in washer and drain pump started. Attempted diagnostics multiple times. Error code F9e1 flashing. Unplugged and the was able to run diagnostics. Found drain circuit stuck closed. Ordered control. ; ordrng 1 W11513246 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near East Hartford, Connecticut 06108

Chuck M.

Job Details: 08/04/2023

Customer complaint is that dishwasher middle rack does not slide in and out properly. Inspected and found front right wheel on adjuster no inside track. Corrected and tested. Showed customer it works.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 08/04/2023

"Replaced filter housing and reservoir. Entered diagnostics, ran tests 44 and 45, for ice maker harvest and fill valve test. Both operating properly. Tested dispenser, water being dispensed correctly."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 08/04/2023

"Checked and found that screw holding rotor had come loose. Removed screw, applied locktite, reinstalled and tightened securely. Ran DLMS calibration. Ran component tests for agitate and spin, all good. No unusual noises. Washer operating properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Windsor, Connecticut 06095

Gary V.

Job Details: 08/04/2023

"Installed new pump and ui board, cycled and tested fine."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Torrington, Connecticut 06790

Ruben C.

Job Details: 08/04/2023

7737023051 called techline unit has more issue then just control control Is definitely faulty but unit also needs harness cust wants refund minus service

We serviced a

WHIRLPOOL WALL OVEN

Model WOS31ES0JS01

Near East Hartford, Connecticut 06108

Chuck M.

Job Details: 08/04/2023

Installed door glass and badge. Checked ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Worcester, Massachusetts 01609

Chris B.

Job Details: 08/04/2023

Complaint that the unit is not responding correctly. Found bad control panel and UI. Found heavy rodent infestation and chewed drain hose that lead to leaking on entire floor. Mentioned to the customer that rodent issues are not covered in the warranty. Purchase date 09/19/2022.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Cornelius, North Carolina 28031

Mark C.

Job Details: 08/04/2023

Installed new shelf.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Mooresville, North Carolina 28115

Mark C.

Job Details: 08/04/2023

Unit has a burnt through bake element. Replaced element unit is fully operational.; ordrng 1 W11182108 (Element)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 08/04/2023

"Customers complaint is washer not completing cycle. Cloths come out wet. Ran diag found basket speed sensor fault. Replaced actuator and ran calibration then self test. Made sure washer is level. All checks ok. ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR , used 1 W10913953 (ACTUATOR) from stock"

We serviced a

GE WASHER

Model GTW460ASJ9WW

Near Charlotte, North Carolina 28269

Vincent O.

Job Details: 08/04/2023

Unable to verify complaint at this time. Tub is not loose. Movement of tub is normal. Customer complaint is that unit would fill and not go any further. Unit is working properly at this time. Possibly had auto soak function activated. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Charlotte, North Carolina 28269

Vincent O.

Job Details: 08/04/2023

"Found evap completely frozen over causing no cool condition. Unit will need harness and thermistor replaced. Collecting trip charge only at this time as customer would like to try for authorization. Will move forward if authorization not given. ; ordrng 1 W11545823 (Harness), used 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WTW5057LW0

Near Salisbury, North Carolina 28146

Vincent O.

Job Details: 08/04/2023

Installed new gearcase and drive assembly. Tested and verified proper operation. All functions check ok. No abnormal noise. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11449840 GEARCASE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Salisbury, North Carolina 28144

Vincent O.

Job Details: 08/04/2023

Installed new freezer gasket. Verified proper seal. All functions check ok.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Salisbury, North Carolina 28147

Vincent O.

Job Details: 08/04/2023

Found unit will not shut off. Continuously runs. Replaced timer. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10857612 TIMER

We serviced a

WHIRLPOOL RANGE

Model KODE900HSS00

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 08/04/2023

Oven giving communication error F6E4 screen goes blank and customer has to reset breaker. Needs new control and panel. ; rqstng P&A on 1 W11294388 (Control) and 1 W11399172 (Console)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Worcester, Massachusetts 01604

Chris B.

Job Details: 08/04/2023

Complaint that the unit is not washing correctly. Found bad capacitor. Replaced part and unit running normal. Did two diagnostic cycles and unit working normal. TS W11395618.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Douglas, Massachusetts 01516

Aimee

Job Details: 08/04/2023

Found fridge leaning forward cause freezer to pop open when close the fridge door. Put a tilt on fridge which prevented top freezer piping open. Also Cust is ove loading freezer no air flow.Tested completely

We serviced a

WHIRLPOOL DRYER

Model WED5500XW0

Near Douglas, Massachusetts 01516

Aimee

Job Details: 08/04/2023

Installed new door switch and tested Also cleaned lint out and advised Cust to clean house vent; dspstn on spec-tagged invntry: 1 661570V BELT and 1 WPW10569603 DOOR SWITCH

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Douglas, Massachusetts 01516

Aimee

Job Details: 08/04/2023

Found f7e4F6e3F7e9J1 to j2 120 noise coming from bottom clicking found needed new sliderFilled with wet towels and spun out; dspstn on spec-tagged invntry: 1 W10734521 SLIDER

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