"Tested and ran diagnostics. Found damper not opening or moving preventing airflow. Removed and replaced damper, now opening and operating properly. Collected for repair on cc.; used 1 WPW10594329 (DAMPER CNTRL) from stock"

"Installed new parts and found unit still not powering up tested power to unit and 120v is present, went to cavity thermostats and found all are good tested voltage at filter board and 120v coming in then 120v going into 1st control but not going into display and interface. Unit will need interface,cntrl, and hood control parts are a special order advised we would call when in for return visit ; ordrng 1 W11662179 (Cntrl panel) and 1 W11705240 (Interface) and 1 W11676832 (Hood cntrl)"

Installed new water valve and ran unit threw a wash cycle checked all operations and unit is washing and working to specs

"Checked over freezer door and found when opening the door would make a loud popping noise, found noise coming from door handle pins that push door open when pulling up on handle the pin on right side is broken causing a snapping noise wile opening. Unit will need new door assembly and handle to fix, parts tentative p/a ; ordrng 1 DA91-05273B (Freezer door assembly) and 1 DA97-20017B (Handle), states that autho needed"

"Disassembled, removed and replaced valve and fill tube heater. Reassembled, ran ice maker test 57. Ice maker cycled and returned to home position correctly. Ran valve test 45. Valve activated and filled correctly. All tested good."

"Pulled oven from wall. Disassembled. Removed and replaced magnetron and inverter. Reassembled and reinstalled in wall. Tested, microwave heating and operating properly."

"Disassembled dryer, removed and replaced motor, blower wheel and timer. Reassembled, tested, dryer operating properly."

Unit leaking gear oil out has f7e4 error. Center bolt stripped. Need new gear axe and additional parts for repair ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W11195971 (Stator) and 1 W10734521 (Slide) and 1 W11260238 (Rotor)

Replaced drain pump u it drains properly now; dspstn on spec-tagged invntry: 1 WPW10348269 DRAIN PUMP

Could not find any functional issues. No issues found. But unit washes

Removed and replaced inlet valve. Tested dishwasher. All components and functions operating properly.

"Removed and replaced both refrigerator doors and rails. Checked operation of all doors. Doors opening, closing and sealing properly."

Replaced timer tested operation normal definite difference turning timer unit is getting water normally cust will try a load

Sr 7740860382 checked unit it would trip breaker a minute after bake turned on. Unit is on a new gfci breaker called techline Disconnected tempererally ground wire and put both oven on 500 for about 15 minutes to clear any moisture from element did not trip while operating without ground reinstalled ground after 15 min and tan bake unit did not trip at this time

Replaced all parts and unit working normal. No leaks detected.

Replaced all parts and washer running normal. Ran two diagnostic and calibration cycles.

I replaced all previously I tested all operations no further issues found with dishwasher today lighting occurring in the bottom of the dishwasher after a diagnostic cycle requested customer watch for anything heavier than what they already have.; dspstn on spec-tagged invntry: 1 W11483553 GASKET

Dryer is in warranty. Found filter had not been cleaned since the dryer was purchased which caused poor drying. No error codes found tested all ok at this time. Customer instruction on cleaning filter

Replaced user interface ran automatic test mode all tested ok

Found that the freezer drawer tracks are causing the drawer to go out of alignment when the drawer is pulled open. Order parts tracks ; ordrng 1 W11658402 (Drawer track)

"Unable to recreate the problem documented at this time. Checked all water lines and valves, no leaks, drain line checks fine. No blockage at the stand pipe. Advised customer of proper use and care and potential issues with over suds or over loading, if call back order 1 control W11603810 and 1 pressure hose WP353244"

"Unable to recreate the problem documented at this time. Checked all water lines and valves, no leaks, drain line checks fine. No blockage at the stand pipe. Advised customer of proper use and care and potential issues with over suds or over loading, if call back order 1 control W11513246. And 1 lower harness with pressure hose W11643701"

"Confirmed operation of the unit, no error codes present. Unit heats at this time, documented with whirlpool via Techline SR#7740858604."

"Replaced door, and door switches, unit tests fine."

"Tub warped causing severe vibration, so much so that the screws that hold the shield in place had fallen off, belt and cam damaged by shield. Customer to call when-tub arrives and checks fine.; ordrng 1 W11513243 (Tub) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11550891 (Agitator) and 1 W11409708 (Cover) and 2 WP22001995 (Screw)s"

Basket was not bouncy. Cx stated she has had that same issue for 3 years. I strongly suspect cx is overloading washer. Unit is working as designed at time of visit.

Crack in front bulkhead.; ordrng 1 W11162467 (Front bulkhead)

Cx stated he felt like knobs were harder to turn. This is considered a perspective/preference call. Cx feels knobs should turn freely. I felt no difference in resistance to any of the knobs. At time of visit there are no functional failures. Unit is working as designed. I recommend for builder to replace unit to meet cx expectations.

"Excessive suds in dishwasher making dishwasher leak. Attempted to remove as much suds as possible during visit, unit working as designed."

"Cx stated someones boyfriend installed the dishwasher. And that first use it leaked, upon arrival unit was flashing f8e4 water in drain pan error code. I emptied drain pan. Attempted to run a service cycle and discovered water supply was cut off. I cut on water and unit started leaking immediately. Found leak to be coming water line at water valve, water line was incorrectly installed. Informed customer there are no functional failures with unit and the cause of the leak was due to improper installation. I informed customer installation corrections are not covered under warranty and that cost for correcting improper installation is $199.00. Cx declined and will have the installer fix the problem. Unit is working as designed."

Previous company cut wiring harness to compressor. Will need new power harness first to correctly diagnose unit. ; ordrng 1 W11614808 (Harness)

Ice shoot guide is broken for ice maker causing ice to get stuck additionally one led modules is failed ; ordrng 1 W11087434 (Ice maker) and 1 W11683242 (Led)

"Inspected and found upper panel control clips became dislodged, reinstalled upper control panel adjusted and tightened and tested fine."

Complaint that the washer will not run any cycle. Found drainage too low and would not let tub fill properly. Mentioned to the customer that this would cause the washer not to perform well. Ran diagnostic cycle and all seems to work properly. Job Cmpltd

"Arrived and found drain pump connection loose, reattached and secured, tested fine."

"Checked over unit and found customer had been using water and the water just keep coming out of dispenser and would not stop, ohmed switch and found good opened switch and connection is perfect and working, fixed door switch and found unit water is not running threw dispenser right due to water filter faulty advised customer water filter needs to be replaced with Oem filter for proper operation placed plug into filter for now until customer can get filter. Water is now running and operating to specs"

"Tested dryer and found wile running drum would wobble out of bulk head causing clothes to get stuck and make marks on them, found front roller dissolved in pieces causing issue. Replaced roller cleaned out out and lubed all moving parts, ran a cycle and unit is now operating to specs ; used 1 DC97-16782A (DRUM SUPPORT) from stock"

"Ice build up in freezer from blocked defrost drain, cleared up ice build up and draining fine.Part covered by special project S38253 Duck Bill - 100% Parts Coverage More than 5 Years.Will need to return, collected 199 for labor and will need to return to install part, no additional labor for return.; used 1 W10619951 (DRAIN KIT(SP W10632338E)) from stock"

"Cs had electrician come out and said everything is correct, that nuetral and ground will have connectivity.Prior work:Original issue display went out, console ordered. defective and found control had corrosion.Control and console replaced.Couple days later we returned for f9e0 error. wiring was found to be correct and tech also got a F1e1 error.Control replaced for 2nd time, received f9e0 in testing, tech line was called and was told to replace control, maybe incorrect part.Control replaced for third time.Previous f9e0 looked to have come up when in bake, this call had it occurring when burners used. Spark module ordered and installed following visit, but gave f9e0 when testing bake. Found connectivity between ground and neutral.Cs had an electrician verify wired correctly and that neutral and ground should have connectivity, cs says burner use causing f9e0.On arrival today verified unit is showing f9e0, that there is connectivity on neutral to ground and compiled history together.Called techline. Gave full history, tried going in/out of demo mode. Tried reversing l1-l2, voltages verified at terminal. Voltages verified at control. Warmer my drawer element verified at 11ohms. Broil at 16ohm, convection at 18, 17 on bake.Has nothing else other than replacing control again.St7740571375Spoke with Randy at office, with issues started by after initial repair of f9e0 he would replace Main wire harness and ui harness, no additional labor, just part.Also verified cooling, convection fan and light operation; ordrng 1 W11176109 (Display harness) and 1 W10580314 (Main harness) and 1 2xtime (2x time)"

"Inspected and found Ui panel non responsive, found f6e2 fault, measured 120v at control board but not powering on, needs main control, Ui panel and connecting harness. Will submit estimate and call for return date.; rqstng P&A on 1 W11199207 (Wire harness) and 1 W11115285 (Ui panel) and 1 W11400681 (Main acu)"

"Ck unit upon arrival and found unit has model but serial is impossible to make out. Spoke to Paula from office and inform Paula of unit having model but no serial #, and inform customer we would not be able to work on unit without serial # customer will contact Lowes & warranty to try and get full serial tagged for unit"

Complaint that the clothes are not washing well enough as it used to. Found wash plate loose. Tried tightening it and holds a little but would need new part. Will put in for approval.; rqstng P&A on 1 DC97-17374A (Wash Plate)

"Installed drain pump and inlet assy, cycled thru diagnostics test and tested fine now."

Ck unit upon arrival and one customer unit is having intermittent cooling. Inform customer this unit is not design to perform in cold ambient temperature. Basement where unit is open up to garage is too cold for unit to perform inform and instruct customer

"Checked over oven and found oven door vent trim loosening up again, tried tightening up screws and found inner trim screw holes stripping out not holding screw in place properly., also front glass stainless is peeling off it needs to be replaced. Tested burners and customer having an issue with front left dual burner staying on high, found infinite switch faulty. All parts tentative p/a ; ordrng 1 W11096161 (Vent Trim) and 2 WPW10200660 (Screw)s and 1 WPW10434452 (Dual infinite switch) and 2 W10831019 (Screw)s and 1 W11250167 (Outer door glass), states that autho needed"

"Arrived and found F9E0 error code in the display and stored in system, cleared codes. Verified P6 black wire has 120v supplied to ACU. Contacted tech support and documented. Ordering ACU.SR #7740852723; ordrng 1 W11297271 (cntrl-elec)"

Arrived and found ice cubes lodged and frozen in a way that caused it to be difficult to remove bin. Applied pressure and ice seal broke allowing me to pull it out without trouble. Removed any erroneous ice build up and tested fine.

"Arrived and installed new UI console, tested fine."

"Arrived and installed ACU, tested fine."

"Arrived and contacted tech support, updated on whats happened so far in terms of parts replaced and issues occurring. Through diagnostic test mode we verified the sensor, is reading correctly, the air damper is moving properly, the door switch is reading right, gaskets are in good condition and air flow from fans is good. Techline stated there are no other parts to replace besides replacing the controls again to hopefully correct a communication issue between boards. Ordering control & flex door UI board under p/a. In the mean time provided customer the file # listed below and advised they contact their contract holder for any further inquiries. Reference #87906646; rqstng P&A on 1 5304531769 (Flex door UI control) and 1 5304531885 (Main PCB)"

"Arrived and found error codes F9E1 (long drain), F8E6 (water hazard) and F2E3 (ACU/UI mismatch) stored in system, cleared codes. Ran auto test mode and unit filled fine but not draining, found someone had wrapped lower harness to drain pump in electrical tape and when I touched it the drain pump both kicked on & leaked and I heard what sounds like a frayed connection that quickly created a little smoke at the fray. Placing order for ACU, UI, harness and drain pump under p/a. ; rqstng P&A on 1 W11643702 (UI console) and 1 W11513246 (ACU) and 1 W11643701 (Lower harness) and 1 W11399437 (Drain pump), states that autho needed"

"Installed interface and plugged unit back in finding unit is now registering touch panel, set up and heated oven to temp. Unit is now operating to specs"

Installed new control and thermistor set temps to recommend and advised customer unit will need 24-48 hrs so temps can regulate advised unit will go into a defrost cycle every 8-12 hrs mainly in early morning hrs so if checking temps then they will be warmer then normal. Unit is frosting up evaporator and cooling to specs

"Ran unit and found washer would just run and run found drain pump stuck on and not shutting off, ran calibration cycle to try and reset unit but same issue drain pump continuously running. Main control faulty will order and return with parts ; ordrng 1 W11603811 (Cntrl)"

"Tested dryer and found unit would heat but never dry clothes all the way sensor light staying on wet, tested sensor bars and found no response found sensor unplugged causing unit to not read properly. Reconnected and advised customer on cleaning the vent it is a long run and should be cleaned once a year this will also help with drying times. Unit is now working properly"

"Installed all new parts due to unit would not spin water out and venting not operating, ran and programmed control tested drain and unit is now pumping out water and operating to specs"

On arrival I replaced control and tested unit. Unit calibrated perfectly and cycle started immediately. No other issues found

Sr#7740852016 Complaint unit is making loud noise. Found on arrival that noise was compressor. Called Techline and documented that nothing is wrong with unit. No repairs needed

"Checked and entered diagnostics found damper not cycling. Checked and found no power going to damper. Checked at control board, have voltage there. Called tech line spoke to Adrian, checked 14 pin connector and found blue wire on cabinet connector pushed out and would not lock in place. Took picture and sent to Adrian. He is referring to engineering for replacement. Advised customer that Whirlpool should be in contact with her in 3 to 5 business days. Using same SR from previous calls."

"I replaced all previously ordered parts. Also found door gasket was leaking as well. Replace door gasket as well tested all operations. No Water leaking found. Also found that water was leaking from motor seal where it attaches to the housing of motor on original sump assembly not diverter as previously stated no further issues found at this time with dishwasher.; dspstn on spec-tagged invntry: 4 W10195416V WHEEL 1 W11665769 MOTOR/SUMP , and 2 WPW10546503 ADJUSTER , used 1 W11177741 (GASKET) from stock"

I replaced all previously ordered parts performed a DLMS calibration cycle started a normal wash cycle no abnormal noises or issues heard. no water leaking either.

"Complaint F6E8. I found monitor fuse was open. Replaced fuse found open closed door error. Unit does not recognize that the door is being opened or closed found right side switch and left side switch or not making proper contact with inner door inner door has a lot of wobble and play is defective. Unit will need harness unit will need Switches unit will need inner door, micro, appliance manager and door hinges and user interface to repair. Also, unit will need interior cabinet light as it is not user accessible. Inner door is no longer available. Office to call customer if door becomes available.; ordrng 1 W10486210 (Inner door nla) and 2 W10874474 (Hinge)s and 1 W10886919 (Light) and 1 WPW10128850 (Lever) and 1 W11033422 (Harness) and 1 Rivetgun (Rivet gun), used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

"I replaced motor sump assembly. I replaced main control board and float sensor underneath. Going into overflow Pam. I performed diagnostic cycle. Unit is no longer throwing an error code anymore. In the middle of a diagnostic cycle. I performed a quick wash cycle before departure. Unit washing perfectly fine without producing any error codes.No additional issues found at this time with dishwasher no leaking occurring either. If customer calls back for same issue, I suspect wiring harness issue."

Complaint goes from sensing to done in less than five minutes will not start a cycle. Will not wash. I found slider clutch had failed. I replaced slider clutch tested operations. No further issues found at this time with washing machine. All operations are working properly as designed.; used 1 W10734521 (SLIDER) from stock

"Complaint no lights in freezer not cooling in either zone door handle extra loose no noise from ui when buttons are pressed. Last guy here for 5 mins per customer and left. cooling issue started in freezer then went to fresh food zone. I Replaced compressor installed UV filter dryer purged system with 225 psi of nitrogen held for 15 minutes without dropping pressures with three-way valve open unit was full of air not refrigerant upon arrival and had black smoke coming out of process port that previous company installed process port was not fully sealed upon arrivalallowing compressor to suck air from the environment through process port Placed unit in a vacuum achieved -28 psi of vacuum for 10 additional more minutes gauges did not leak or indicate any leaks. If unit is leaking, it is a micro leak that cannot be detected via normal checks, both evaporators producing a full frost pattern.fresh food evaporator is completely frozen over Im ordering fresh food evap fan motor and light kit. Also wanted to notate that when cutting refrigerant line off thick black smoke came billing out of suction line of compressor.; ordrng 1 W11683243 (Led kit) and 1 WPW10389152 (Fan support bracket) and 1 W11087438 (Evaporator fan mtr) and 1 W10843055 (Control) and 1 W11387386 (Ui), used 1 W11506635 (COUPLER 6 NF MS SV PROCESS T) from stock"

"F8e1 no fill long fill error code in fault history on original control. Replace control performed control board calibration procedure tested operations no further issues found with washing machine or water pressure going into machine. Drain hose is properly installed. Customer is on a well well could be intermittently pressure issues, causing customers complaint or drain hose could be siphoning also causing customers complaint. no issues found with washer at this time."

"Customer complain, fabric softener, not working ran service test, flush fabric softener show customer fabric software Work show customer how to use fabric softener and make sure fabric softener is turned on proper"

Customer complained of a noise noise wasnt present upon arrival. Customer had video of noise sounded like something hitting a fan. Cycled unit a couple times and heard noise coming from freezer fan ordering freezer fan and icebox fan. Both fans running but sound like they are going out . Informed Customer office will call when parts are authorized and come in.; ordrng 1 WR60X32088 (Fan) and 1 WR60X31997 (Icebox fan)

"Customers complained water came spraying out from inside top panel of machine. Unit was locked and wouldnt turn on. Found control board no longer available. Inform customer control board is no longer available will put information through to his warranty company and they will contact him.; ordrng 1 WPW10521061 (Console) and 1 W10522399 (Control board), dspstn on spec-tagged invntry: 1 W10853723 VALVE"

"Customer complaint insulation loose at bottom of appliance. Found what was loose was not insulation but just clear cover wrap that peels off, showed customer. Checked and all insulation is in place also. Collected trip fee."

Ordered ui control main control and harness. From control to console ui f6e1; ordrng 1 W11627526 (Harness) and 1 W11632709 (Console control) and 1 W11672041 (Control)

Ck unit upon arrival and found ice inside ice make wont but wont dispense ran test and and still no action order ice make for repairs ; ordrng 1 DA97-15217D (Ice maker)

"Replaced sump pump assembly unit washing after replacement of pump, no leaks all checks pass."

Installed. New valve I picked up from the shop unit is no longer leaking and unit cvalve is working ; dspstn on spec-tagged invntry: 1 4318047 VALVE SINGLE

Customer refused any payments stated he had a n extended warranty he said he contacted home depot and not us.

Replaced suspension from truck stock unit had very bouncy suspension after replacement of part basket is firm now should no longer get off balance s; used 1 W11130362 (Suspension) from stock

Microwave is heating and the issues is that it takes longer then her other microwave due to watts this is a lower watt microwave then her previous one. No actual failures or repairs to be done

"Unit needs new heater and control. Sump motor runs fine, found error for control fault. ; ordrng 1 W11637581 (Control) and 1 W10518394 (Heater)"

"Unit tests fine, customer unaware of how start button functions. Advised customer of proper use and care."

"Customer complained unit is set to +40 and still under temp. Ran error diagnostics and fiund f6e0, ran bake preheat and bake element working. Ordering UI and control board. Informed customer office will call when parts come in. ; ordrng 1 W11449346 (Ui) and 1 WPW10260060 (Control board)"

"Ran automatic test mode via diagnostics after checking for error codes, found no error codes. Checked all connections and then ran automatic test mode with no errors. Unit tests fine at this time"

"SR#7740852534 Replaced restriction plate per service pointer, spark diode is no longer clicking and attempting to reignite. Found that flame is still being pulled to downdraft and customer has concerns of inconsistent cooking. Contacted Techline and documented with them. Techline advised that adjustments will need to be made where the unit ventilation exits by HVAC."

Compressor drawing 8 amps. Lra is 8 Amps. Needs new compressor.; ordrng 1 W11580057 (Compressor) and 1 W11109499 (Dryer filter)

Installed new door.

"Replaced door switches, unit tests fine."

Confirmed that the slider is defective but on further inspection I found that the Gearcase is leaking a significant amount of oil on all components under the unit. Provided customer with estimate. Customer dose not want service at this time. ; dspstn on spec-tagged invntry: 1 4318047 VALVE SINGLE

"Replaced lower harness, unit now tests fine. I did find multiple errors all pointing to overload and out of balance issues, advised tenants of proper use and care."

"Checked and ran diagnostics. Ran test 56, found E4 dry cycle error. Ran test 45, valve not working. Ordering valve and ice maker. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11482383 (Valve) and 1 W11658802 (Ice maker)"

Checked and tested washer. Found very low water flow on cold side. Valve operating properly. Found problem is not with the washer. Low flow from valve in wall. Advised customer that they need to have valve checked or replaced

"Model number on ticket does not match refrigerator in home. Took picture of first page of closing documents. Updated information on ticket. Removed and replaced freezer and refrigerator doors. Tested, operating properly"

Replaced lower harness. Unit tests fine.

"Blower wheel stripped off of the motor spinning freely will have to order parts, blower wheel and motor; ordrng 1 WP697772 (Blower wheel) and 1 W11549461 (Motor), dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"

Found poor cooling only partial frost pattern order parts for seal system repair will need nitrogen for leak check. ; ordrng 1 W11582579 (Compressor) and 1 W11562258 (Evaporator) and 1 W11504445 (Coupling heater loop to dryer) and 2 W11504449 (Dryer to cap tube & cap tube to evap)s and 1 W11504419 (Suction to evap)

"Replaced heating element and shorted thermistor tested all ok; used 1 WP3387747 (ELEMENT), and 1 WP8577274 (THERMISTOR) from stock"

Drawer slide malfunction drawer not opening properly order parts ; ordrng 1 W11658402 (Drawer slide)

"Customer complained bottom icemaker, not working , says top icemaker started working again. Confirm complaint could not get icemaker to harvest jumped valve and found valve not working to icemaker. Either quoted for repair. Customer denied repair collected trip fee."

"Customer complaint unit would not spin was draining customers washing clothes upon arrival. Said his issue doesnt happen all the time. ran through spin cycle with wet clothes, unit went into high-speed spin with no issue was draining properly checked error code no error code present. Checked suspension, suspension good. Informed customer on proper loading procedures. Informed customer it was probably off balance and preventing spin. Verified proper operation."

"Checked and found door latch assembly bad. Quoted customer for repair, customer approved. Removed and replaced switch assembly. Reassembled, tested, operating properly."

"Checked all wiring, burners, oven, and all other components. No issues found. No damaged wires or problems with gas components. Range operating as designed."

Damaged magnetron caused damage to wave guide. Will need new inverter board and waveguide as well.; ordrng 2 W10915651 (Waveguide)s and 1 W11346197 (Magnetron) and 1 W10217711 (Inverter board)