"Installed UI, tested ok."

Replace safety recall heater-kit part # W10327037 then check unit for leaking and confirm unit working to specs. Part sent to customer from warranty company.

Installed new parts for right rear burner due to not igniting properly. Checked operation and unit working correctly.

Installed new main control due to nit not defrosting properly. Checked heater circuit was okay at 72 ohms.

Customer complaint of chemical odor from refrigerator. Disassembled unit and found no abnormalities. Freezer section checks okay no burnt wires or internal damage. Frost pattern was good and checked defrost heater circuit all okay. Checked back of unit also and that was okay as well. Found no issues with unit.

"Top and freezer leds are out, side led are working. Replaced rear light left side on top, all lights came on.; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC , used 1 W11462342 (LED MODULE) from stock"

Fresh food ice maker not working and freezer ice maker leaking. Found E5 in fresh food section. Fill tube frozen. Needs new valve and ice maker. Fill tube is damaged at bottom ice maker causing leak. Needs fill tube and ice maker. ; ordrng 1 W11598790 (Fill tube) and 1 W11578780 (Icemaker) and 1 W11658802 (Icemaker) and 1 W11579561 (Valve)

Complaint leaking at the ice maker and valve. Found ice build up on top of ice maker causing the ice maker to leak. Inlet valve is cracked leaking. Needs new inlet valve order part. ; ordrng 1 WPW10238100 (Valve)

Complaint that the lit latch is broken and error code is present. Found low flow error code bad inlet Valve. Will order parts for a return visit.; ordrng 1 W11614513 (Water Housing Valve Kit)

Complaint that the unit is not washing properly. Found bad wash pump. Replaced part and unit running normal. No leaks detected.; ordrng 1 W11025157 (Wash Pump)

"Cx complaint that the unit is still not preheating efficiently. I inspected the unit to confirm the complaint. The broil still works fine but the bake function is not lighting. There are no pan or dishes in the bottom drawer making contact its the igniter. I noticed the igniter is not sparking while its clicking. I replaced the igniter with one from TS. The unit preheated fine. I tested it with the cx 3 times (350 & twice at 400). I let the unit reach the set temp then opened the door to let it cool down and start another preheated cycle. The igniter sparked immediately every time after installing the new one. The cx wants to repair the igniter by himself, he will buy and install the part. I removed the new part and quoted the cx for the repair just in case he wants us to repair the unit.; ordrng 1 WPW10324262 (Igniter)"

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Complaint that the unit is not washing properly. Found bad lower wash Arm and no heating. Verified voltage of 120v to the heating element but no heat. Bad heating element and wash arm. Dishwasher heating element can be easily serviced through the back where the counter has an opened area. Found no issues with the wash pump.; ordrng 1 W10518394 (Heating Element) and 1 WPW10491331 (Lower Wash Arm)

Not cooling good in either section heavy frost on evaporator not going into defrost manually defrosted evaporator checked heater connections all good quoted for new evaporator thermistor and control

Motor not running getting 120v out of control new sump defective need to reorder ; ordrng 1 W11087376 (Sump)

"Cx complaint that the unit is rattling. I inspected the unit and confirmed the complaint. The unit tumbles, heats and has good airflow. The rattle is from the front rollers. They are in good condition but they make noise when the drum rotates on them. I switched the front rollers positions and tested the unit for the cx. Theres no more ticking or rattling, The unit is working as designed."

"Customer complained of squeezing noise and shaking, found suspension bad and part of one rod broken off. Found belt stretched out. Replaced belt from ts. Ordering suspension, scheduled return call for 6-30-23 pm. ; ordrng 1 W11396716 (Suspension)"

"Customer said that washer dont have any power when washing, but would spin fine. Upon inspection found new style actuator wasnt seating in cam. Replaced actuator from ts. Reassembled and unit now washing properly. Verified proper operation. ; used 1 W10913953 (ACTUATOR) from stock"

"Customer complained of noise during spin. Found cam cracked. Replaced cam and ran spin with wet towels. Unit now quiet.,verified proper operation. ; used 1 W10721967 (CAM KIT) from stock"

"Customer complained unit still collecting on top of freezer door gasket. Checked gasket on all doors and gasket is sealed properly, put dollar bill in galsket and closed all door and seal is tight because dollar cant be pulled dont easily. Mullion is not hot to touch. Doors are level, on last call had put food grade sealant in small gaps in frame at door and effected area, sealant is still in place and has closed up area. No water is draining from anywhere, no drain lines closed and no water anywhere else. Called techline, was on hold for over an hour but was ahead of schedule so stayed on hold. techline had a fix due to new issue no service pointer yet, was told to order 2x part #w11159728 foam gaskets and was emailed instructions. Will check email for instructions when they arrive. Sr# 7736724918. Scheduled return call for 7-6-23 due to customer being out of town u till the 6th. ; ordrng 2 w11159728 (Foam gasket)s"

Retuned to install parts ordered. Installed control and Ui. Reassembled and ran bake and ran microwave to test function. Verified proper operation. I formed customer to hook up Wi-Fi to help with issues in future. Verified proper operation.

Came to install parts ordered by previous tech. Installed parts and reassembled unit. Ran unit microwave and oven to test function. Verified proper operation.

Installed new motor and blower wheels as blower wheel was stripping on motor shaft and not able to remove

"Installed new bulb and cam. Light now working but door still not closing properly keeps making a clicking popping noise. Needs new door. ; rqstng P&A on 1 13107888SQ (Door), dspstn on spec-tagged invntry: 1 W11602886 LED MODULE"

Found defrost drain clogged causing water to leak out the bottom. Cleared ice and replaced drain tube.; used 1 W10619951 (DRAIN KIT(SP W10632338E)) from stock

"Found wash motor locked up, unit was filling and draining normally went ahead and replaced sump assembly part # W11025157 ran unit thru test cycle all components are operating normally no leaks. Unit ran and checked ok(Call complete); used 1 W11025157 (Sump assembly) from stock"

Found control board just continuously clicking when activated and no other operations were happening just constant clicking coming from control board. I advised the customer to keep breaker off to unit when not using or st home because it doesnt matter if you put microwave into operation or not the clicking continued. (Safety reasons) part number needed is W11325603 $232.76 and labor $239.00; ordrng 1 W11325603 (232.76) and 1 2xframe (2xframe)

Ff light switch broken ; ordrng 1 W11384469 (Light switch)

Strike missing from brand new unit reattached new strike tested LOCKING normally ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE

"Tested unit and found customer hearing noises from unit and machine not spinning out, ran a wash cycle and found unit had been going off balance causing noises also unit was not level causing it to bang around. Adjusted legs and level unit gave customer Ed on how to load and what noises unit will make when washing, spun unit out and all operations are now working to specs"

Customer complaint of unit not completing cycle. Found shipping materials still in place under machine causing friction on drive system. Removed shipping material. Calibrated control. Ran diagnostics and verified proper operation of all components. All functions check ok.

Installed new control. Turned unit on and verified proper heating. Turned unit off and verified unit cools. All functions check ok.

Installed new drive train placed unit into calibration unit is fully operational.; used 1 W10913953 (Actuator) from stock

Unit is showing a f3e2 due to a kink in the pressure hose. Adjusted hose unit is fully operational.

"Replaced control, gear case and cam. Reassembled, ran calibration. Tested, washer operating properly.; used 1 W10721967 (Cam) from stock"

Checked and found crisper drawers binding and hard to pull out. Lubricated tracks and retested. Still binding. Found that bind is happening because shelf and drawer brackets only have a pin on the left side causing brackets to shift to the left when drawers are pulled out. Refrigerator is designed this way. No pin or slot for pin on right side. Explained to customer that refrigerator is designed this way and there is no way to change it.

Checked and found dispenser not working. Has had rinse aid in dispenser since February and not used any. Ordering dispenser.; ordrng 1 WPW10428217 (Dispenser)

"Buttons on the console not responsive. Found the ui board not attached to the console. Secured ui, no error codes found. Ran diagnostic unit operations tested ok. Ran calibration. Unit tested ok"

Installed new harness unit is fully operational.

"Installed new parts and ran machine threw a wash cycle, found lid now locking. Ran wash and unit now washing and operating to specs; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK and 1 W11457841 STRIKE"

Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found no ice in the bin. I ran a harvest cycle and the unit completed the harvest cycle and dispensed water. The unit is working as designed.

"I installed the ordered parts and tested the unit. Still no water dispensing into the IM. I checked voltage at the control. P3-4 & p1-2 at the control has 122v when water is dispensed but nothing when water is sent to the IM. I assumed it was a control issue for not having voltage at the p3-4 & p1-2 connectors. When I left the unit I looked at the tech sheet again and seen power going directly to the IM not from connector of the water valve. I called techline to document the issue, they recommended trying the airmen again and checking continuity of the tan wire from the IM to the valve. The issue is not the control board. Im ordering another IM and will check the tan wire for voltage and call techline again if there are issues. Im ordering the part for the return.; ordrng 1 W11546935 (Ice maker)"

Checked over unit due to machine leaking from front door in the middle found wile filling with water float switch not stopping unit from over flowing causing water to fill up to high and over flow from door. Found float stuck fixed and reinstalled float also found unit tipping forward adjusted legs and ran a wash cycle. Checked for leaking and unit is now dry and operating to proper specs

Found new door water line is 1/4. Original is 5/16. Will require additional fitting to install. Ordering fitting found by tribles. ; ordrng 1 wp4373559 (Fitting)

Replaced defective LED module in freezer section. All okay ; dspstn on spec-tagged invntry: 1 W11602886 LED MODULE

"Removed old compressor,die dryer, brazed in new compressor, coupler an die dryer filled unit with 4.27 oz 134 a and checked frost pattern, after 15 min unit started frosting to bottom of evaporator advised customer to give unit 24 hrs so temps can regulate.; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV and 1 WPW10507886 COMPRESSOR"

Checked and found that blower wheel has come loose from metal center mounting nut. Attempted to remove nut but could not get it off motor shaft. Ordering motor and blower wheel.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower)

Customer complaint is that dishwasher was not washing. Inspected and found wash motor not running. Replaced wash motor and tested. Dishwasher is working properly. ; used 1 W11025157 (MOTOR/SUMP) from stock

Units upper rack adjuster has a broken wheel.; ordrng 1 W11662350 (LH adjuster) and 1 W11662349 (Rh adjuster)

"F8E5 fill valve stuck open, disconnect water supply and clear code, replace water valve and turn on water supply. Check unit working to specs and instruct customer to remove excess food from dishes and clean filter.; used 1 W11434044 (Water valve inlet) from stock"

"Called customer and Informed customer she would have to pay for part and labor for installing part. Authorization from previous call was only for trip fee, previous call was completed by new tech Jeff I was training and I didnt double check the authorization when took the call. Customer wanted to call whirlpool and didnt want to pay for repair, she said she was going to call whirlpool and I gave her customer services number. Marking part as not used and closing ticket."

"Customer complained unit wasnt cooling, upon arrival found freezer freezing up . Checked evap on previous visits and unit was not freezing over. Found heaternharness defective. Ordering heater and tried to fix harness until return but harness. Scheduled reform call for 6-30-23 am. ; ordrng 1 W11650661 (Heater with harness)"

Customer played a video of sound from fridge. Tested and entered diagnostics. Found noise coming from evaporator fan. Checked and found no unusual frost or ice buildup on evaporator. Also found damper making noise. Ordering fan motor and damper.; ordrng 1 W11396715 (Evaporator fan motor) and 1 W11236851 (Damper)

Observed temperature control not on. Damper assembly getting power damper not opening. Needs new damper and ui. Ui is no longer available. Customer will call back if they would like to go forward with the repair

Observed ice build up on the back of icemaker indicating a bad water valve. Needs change of $11.64. Order part; ordrng 1 W10408179 (Valve)

Observed heater brown wire not connected. Reattached and secured connection. Did a full defrost with steamer to get frozen coils thawed out.

Irregular frost pattern on evaporator coils. Ice block on right upper side of evap. Will need to be replaced. Sealed systems repair. Order parts. ; ordrng 1 W11566897 (Evap) and 1 W11504448 (Coupler) and 1 W11506620 (Coupler) and 1 W11557671 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11504447 (Coupler) and 1 W11504433 (Coupler)

Tested and found pump/motor will not start. Fills and drains correctly. Ran diagnostics and found F4E3 motor error. Ordering pump/motor ; ordrng 1 W11613570 (Pump/motor)

Checked and found evaporator fan not working. Has power but will not start. Also found control not responding to inputs. Ordering fan motor and control.; ordrng 1 W11499658 (Fan motor) and 1 W11580520 (Control)

"Replaced wiring harness. Ran calibration, tested washer. All functions now operating properly."

Replaced defective idler pulley due to squeaking. All checks okay. ; used 1 279640 (IDLER PULLEY) from stock

Replaced defective control that started then jumped right to end of cycle. New control responds properly now.

"Found unit has a bad bearing in the rear half of the tub Unit is not economical to repair, cust to replace unit"

"Installed new main wash pump assembly. Checked operation, all okay. ; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP"

Found unit had a bad light bulb. Replaced and tested. As this bulb did not work when delivered it is covered by warranty ; used 1 8206232A (BULB) from stock

Water leaking from the back. Found hole in supply line. Customer must fix supply line.

Replace defective cooktop glass and check unit working to specs.

"Check unit as per customers request of unit making noise, ran unit to verify noise level and take unit apart to verify structural integrity and parts. No damages found and new parts kit replace by previous tech looks Norma. Ran unit and record noise level and call tech line and send in video to verify if sound level normal. Its normal as per tech line noise blanket could be use to lower noise level but no guarantee unit is working to specs."

"Inspected and found compressor no longer pumping and possible leaking evap, quoted and she will call."

"Entered diagnostics and cleared fault code, cycled unit and tested fine."

Food freezing in fresh food section. Found 32 in fresh food section. Found small amount of ice build up at top of evap. Cleared and ran test in diag damper making loud noise. Thermistor a passed. Will order new control and damper. ; ordrng 1 W11236851 (Control damper) and 1 W11670354 (Control)

"Customer had recording of sound, couldnt identify it. No errors in history, ran self diagnostic test and made sound in spin, found tech sheet package and fallen and was scraping belt drive, bag a bit chewed up. Basket spins freely.Cleared and tried again. Still making sound, squeal during spin, removed cam and actuator, all looks good, belt good, reassembled and manually switch from spin to actuate and acted fine, actuator showing full travel, tested and same noise.Believe sound is internal, in gear case. Replaced actuator, belt, cam to verify.Sound is gone.Recalibrated and ran test again and running smooth.; used 1 W10913953 (ACTUATOR), 1 W10721967 (CAM KIT), and 1 W11239857 (BELT) from stock"

"Called number given to call ahead enroute, called again on arrival, lm both times.Unit unresponsive, 120 voltage at wall, and verified 120v at control, no lights on control. Will not go into diagnostics.Checked underside and no wire breaks found.Quoted for control/labor, denied, collected for service call only"

"Under wp 1yr warranty per service bench.Ice chute frosted over, and up to icemaker, bin out on arrival, verified dispenser door operation.Removed icemaker cover, steamed clear obstruction, tech sheet does not include icemaker diagnostic tests and testing only goes to 48.. typical test this style is 56, so not included.Cs to monitor, possible cube stuck in chute, causing door not to completely close, would then frost up in fr."

"Replaced u/i and control, tested in each cycle and started fine, let run in timed and verified heating."

"Called compressor on way, says it has been working better since last visit though nothing was done at that time, compressor and fans running on arrival. Cs had emptied some items prior to arrival to prepare for work. Reading 8 degrees and dropping slowly in fr, 35 in rf.Was set to 34 and -5.. condenser coils clean, fan running.Put unit into diagnostic and compressor is still running when everything else shut down.Compressor comes with inverter board so replaced inverter board and same issue with new board. Board also responsible for running compressor, so left new board in unit.Called techline.Either stuck relay on control or u/IService matters down so trying to locate wiring diagramTechline says that comes off of the interface and to replace that.Sr#7736714958Quoted for user interface/ labor - service call already paid., accepted.1-800-253-1301 whirlpool customer service.Previous work:6/16/23 13:41: MK there 6/16 FRI, 12:37 to 13:39, Rf staying cold, icemaker stopped and freezer to warm. Fr Evap fan and compressor running on arrival. 21 in fr.Unit has a 60 month part/labor on sealed system.Removed fr Evap cover and only frost on first couple turns. Sealed system issue.Office phones down, saw LINEARGUAGES OIL-LESS guages ordered previously on last compressor replacement so added, r134a unit, turtle compressor.Office to contact when arts come in to schedule return; ordrng 1 W11592010 (Compressor) and 1 2xtime (2x time) and 1 LINEARGUAGESOIL-LESS (LINEARGUAGES OIL-LESS) and 1 W11109499 (Drier) and 1 W11099748 (Evaporator fr)Job/Invoice # 369337, 6/6/2022BELL3 PROMENADE WAY , SOUTH HADLEYNOT COOLING IN FREEZER QTD 129.006/8/22 13:39: MK there 6/8 WED, 11:16 to 13:37, Says rf is ok, but freezer warm and no ice. Reading 34 in rf and 36 in freezer, set for 35 and -5.Rc thermistor reads 41, fc thermistor 35, retested rf with both my thermostats and nw getting 41 and 39.Rc Evap thermistor 29Fc Evap thermistor 312nd Evap thermistor 32Max temp rc 68, fc 55Average rc 35, fc 31Rc min 2, fc -20Started to notice two weeks ago.Could hear diverter in test 40 opening, in rc part of test good airflow in rc and compressor runningSame for fcCouldnt hear condenser fan running, pulled unit out and is blowing though seems weak, can easily stop it with hand, but does start back up, so flow , just not high flow, might be all that type of fan does?Pulled out freezer drawers and back panel ro check Evap, vents clogged with ice, cleared to get insulation off and Evap and clogged with ice, Evap thermistors read 35 and 41 , suppose to defrost if less than 60, forced defrost and no voltage to heater, turn heater on and had 14v, suppose to be 120, found on wiring diagram there are two fuses also in harness, one tested open.Customer will go on vacation out of town starting next Thursday until following friday ; ordrng 1 W11396530 (Wire harness)"

"Replaced sump assy, customer had unit fully pulled out on arrival. Installed but left screwing back to cabinets to him, ran unit and wash motor running fine., draining fine, no leaks found."

"Inspected and found ice built up on evap motor housing, cleared ice, found ice maker broken, quoted and she will call."

"Inspected and found water dispensing properly. But freezer door and gasket not molded properly,causing door to not seal properly and causing frost build up in freezer and extended run times, Will order new door. Customer will call office when it arrives 4-6 weeks out.; ordrng 1 LW10858419 (Finger print stainless door)"

"Ordered Evap fan doesnt match original which also included a thermistor, picture shows without thermistor for this model on parts list.Called office, found correct fan and ordered. Will also return with main control in case further issue then just fan, but control has not been paid for and would need to be quoted if needed.; ordrng 1 Wr60x10074 (Evap fan), dspstn on spec-tagged invntry: 1 WR55X10942 BD ASM MAIN CONTROL"

"Installed all parts listed and cycled, tested fine."

"Inspected and found timer not advancing and stuck thermostat, will submit estimate and call.; rqstng P&A on 1 WPW10642928 (Timer) and 1 WP8318268 (Operational)"

"Found error code for off balance load and water lines reversed at back of unit. Corrected lines. Found unit still not spinning properly with three towels. Recommend changing the support rods and inner basket. Will order and return asap. ; ordrng 1 W11172199 (Basket) and 1 W11217817 (Kit, suspension rod)"

"Checked over machine due to unit leaking water from back checked water lines and found tight checked tub to pump and drain hose and found no leaking, ran u it threw a wash and could not see any water drained unit and found water over flowing from house drain due to drain clogged up. Advised customer they would need a professional to come look at there pipe. Checked noise customer had heard and advised unit is going off balance from water not draining correctly also advised on loading machine with equal weighted items, unit is working to specs just clogged house drain"

"Tested dryer and found unit would not start checked door switch and found ok checked voltage to unit and 120v on each leg 240v acrossed. Removed rear cover and checked thermal fuses found white thermal fuse faulty causing no power to machine, replaced fuse and ran unit checked heat and heat is cycling and all operations working to specs ; used 1 WP3392519 (THERMAL FUSE) from stock"

"Checked over unit and found oven not heating up and top burners not working and not glowing red, checked voltage to unit and found only 120v going to oven and no 240 advised customer there is an issue with power supply and I could not find a model and serial tag only found registration paper with model serial advised they will need someone to look at electrical oven is fine"

"Installed new motor&sump ran unit threw a wash cycle and found drain hose missing clamps on dishwasher drain side added clamps and drained unit. Checked all operations and unit it now working to specs ; dspstn on spec-tagged invntry: 1 W11085683 MOTOR/SUMP , used 2 Wp285655 (Clamp) from stock"

Both sections not cooling. Fans and compressor running. Needs new compressor customer will pass.

"Washer not spinning out properly and making squeaking noise. Noise coming from the belt. Replaced belt. Ran self test and basket has a wobble contributing to off balance loads; ordrng 1 W11513244 (Basket), used 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"

Door not closing. Door hitting frame. Adjusted legs door now closing. Ran self test all checks ok.

Unit is working at this time. Customer says it will come and go. When issue occurs there is ice buildup on evap cover and buzzing from fan. Order and replace evap cover and main control. ; ordrng 1 W11610999 (Cover) and 1 W11664342 (Control)

Installed new vent and deflector. Tested and verified proper operation. All functions check ok.

Found unit leaking from heater bushings. Tech does not have part on truck. Ordering heater. Customer also claiming floor damage. Floor warping. Took pics. Advised customer to not use machine until repaired. ; ordrng 1 W11537778 (Heater)

Installed new condenser fan blade due to blade had slipped off shaft.

Found frost in freezer. Door closing properly. Must have had something blocking door. Changed water filter for customer.

Installed new magnetron unit is fully operational.

"985-294-9307 mahitha please set up in system for new residents. I replaced both parts UI and main pcb, when dropping the console down the front burner switch shaft broke right off. Also, the brand new UI and control board are still throwing the f2 e1 fault code. I inspected the ribbon and it looks ok, I made sure it was plugged all way in on control board. Also, the griddle wires are not connected I will reattach those when I come back to put parts on. I advised customer that we would return when parts come in. Part from factory is defective needs to be replaced; ordrng 1 WPW10371235 (Burner switch) and 1 WPW10298120 (Control board) and 1 WPW10116117 (UI) and 1 W10726866 (Ribbon)"

"Installed door chute, did not need UI. Tested ok."

"Installed IM and door chute, tested ok."

"Installed slider, tested ok but got F7E4. Called telling again, ran through testing the clutch and slider once again, everything checked out ok. In tech line opinion customer is using too much detergent. SR#7736717133; dspstn on spec-tagged invntry: 1 W10734521 SLIDER"