We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Avon, CT 06001
Ruben C.
Job Details: 07/23/2024
7739554253 called techline ran diagnostics normal no error codes in memory tested operation normal; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP and 1 W11688994 VALVE (HOT)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Burlington, CT 06013
Ruben C.
Job Details: 07/23/2024
Checked not ran diagnostics found error code for stuck key some functions not working ordering control and facia; rqstng P&A on 1 W11618917 (Control) and 1 W11413567 (Facial)
We serviced a
WHIRLPOOL DISHWAHER
Model KDTM404KPS0
Near Bristol, CT 06010
Ruben C.
Job Details: 07/23/2024
Replaced sump motor assembly ran diagnostics normal ran cycle no leaks seen tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near East Longmeadow, MA 01028
Chris B.
Job Details: 07/23/2024
Complaint that the refrigerator is not making ice. Found water line clogged with ice but IM filled but found E5 error code. Will need a heater and IM. Will order parts for a return visit. ; ordrng 1 W11087201 (Fill Tube Heater) and 1 W11658802 (Ice Make)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Denver, NC 28037
Ryan S.
Job Details: 07/23/2024
Customer complain unit not draining service mode and drain function drain pump not running. check power at pump no power to pump. check power at board power coming from board. replaced lower harness verified proper operation; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS05
Near Mooresville, NC 28117
Ryan S.
Job Details: 07/23/2024
Customer complaint of intermittent noise had video of noise sounded like noise was coming from behind unit. Ran unit through service test no noise from inside fans or baffle. Found condenser fan not cutting on right away when voltagesent to fan. ordering new condenser fan schedule return call for 7-29-24 pm; ordrng 1 W11127829 (Condenser fan)
We serviced a
WHIRLPOOL DISHWASHER
Model wdta50sakz0
Near Mooresville, NC 28117
Ryan S.
Job Details: 07/23/2024
"Customer described F8e4 for error found water in drip tray, causing error . Water was not soapy. Ran unit filter started floating was not secured, causing spray arm to spray arm towards front of unit, causing water to go into drip tray fixed filter. Ran unit again no leaks detected collected trip P via card.; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW04
Near Stanley, NC 28164
Ryan S.
Job Details: 07/23/2024
Return to install icemaker ordered. Installed icemaker and cycled burger icemaker filled with water properly . Informed customer to give up to 24 hours for ice production.; dspstn on spec-tagged invntry: 1 WPW10300022 ICE MAKER
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Lowell, NC 28098
Ryan S.
Job Details: 07/23/2024
Returned to install part ordered. Installed new bake element. Ran bake preheat to 350?. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT
We serviced a
WHIRLPOOL WASHER
Model Mvw6230hw3
Near Gastonia, NC 28054
Ryan S.
Job Details: 07/23/2024
"Customer complained unit not working due to lid lock strike, broken. Replaced lid lock strike from truck stock. Brand unit unit through component activation of functions working started normal load to show customer lid lock working verified proper operation.; used 1 W11457841 (STRIKE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Windsor Locks, CT 06096
Gary V.
Job Details: 07/23/2024
"Inspected and found containers of food freezing on top shelf in ff section, measured temp and found at 38-39 degrees, ordering main acu and ff thermistor.; ordrng 1 W10316760 (Ff thermistor) and 1 W11670354 (Main acu)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Suffield, CT 06078
Gary V.
Job Details: 07/23/2024
"Installed parts listed and cycled thru auto test, tested fine."
We serviced a
WHIRLPOOL DRYER
Model WED70HEBW0
Near Enfield, CT 06082
Gary V.
Job Details: 07/23/2024
"Inspected and found f6e2 communication fault, needs electronics replaced, quoted and he will call."
We serviced a
SAMSUNG RANGE
Model NX58J7750SS
Near Enfield, CT 06082
Gary V.
Job Details: 07/23/2024
"Inspected and found bake igniter worn out, replaced with new igniter and cycled, tested fine.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Hampden, MA 01036
Chris B.
Job Details: 07/23/2024
Complaint that the doors have a lot of rust pits throughout the doors. Mention to the customer to verify when the parts for damages when they comes in and call the office as soon as the parts are delivered.; ordrng 1 W11575716 (Door FF) and 1 LW10638683 (Door Fz) and 1 W11178521 (Badge)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Wilbraham, MA 01095
Chris B.
Job Details: 07/23/2024
"Complaining that the unit is getting an error code. Found error codes F0E3, F0E4, F8E1. Found bad water valve. Replaced part and washer working properly.; used 1 W11165546 (VALVE) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAESR/AA
Near Monson, MA 01057
Chris B.
Job Details: 07/23/2024
Replaced all parts and refrigerator running normal. Found error code E33 but found bad connection to the water heater tube. All running normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Charlotte, NC 28270
Jonathan J.
Job Details: 07/23/2024
Complaints not making ice replaced icemaker. Should customer new icemaker filling with water with no issues. No additional issues found at this time to allow 24 hours for ice production. ; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER
We serviced a
JENN-AIR COOKTOP
Model JGD3536WS01
Near Matthews, NC 28105
Jonathan J.
Job Details: 07/23/2024
Complaint front left burner center burner front and single right burner are slow to ignite center. Front will not spark or ignite at all. I found the igniter for those three burners are either recessed or bent out of angle. Causing a slow ignition to occur no ignition to occur extensive corrosion of all the screws screws will either need to be drilled or will for sure snap when trying to unscrew.will need harness as there is no spark on center front burner at all and all burner and orifice holders will need to be replaced at the same time. Customer is going to think it over.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Matthews, NC 28105
Jonathan J.
Job Details: 07/23/2024
36 in fresh food zone -7 in ice cream I found icemaker fill tube heater was unplugged behind icemaker. I also found wiring on the top of the door was not properly secured. Compressor Working fine no abnormal issues no sealed system issues found at this time if customer were to call back for no ice please send fill tube heater and main control.; dspstn on spec-tagged invntry: 1 LINEARGUAGES OIL-LESS
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Lake Wylie, SC 29710
Mitch H.
Job Details: 07/23/2024
"Removed and replaced compressor and all related parts. Charged with nitrogen to 225psi. Checked for leaks, none found. Allowed unit to sit under pressure for 20 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct charge,56 grams, of R600. Compressor running and all components operating properly.Compressor covered under 60 month sealed system warranty.; used 1 R600A (Refrigerant) from stock"
We serviced a
WHIIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Belmont, NC 28012
Ryan S.
Job Details: 07/22/2024
"Customer complaint refrigerator, not cooling but free freezer is. Brand service test for compressor and evaporator in refrigerator is working properly. Freezer is working perfect. And service test fan working ran refrigerator therm test and shows as short also, UI is blinking and showing half numerals needs new panel with thermostat and fan assembly and also UI. Quited for repair customer paid full 744.82 schedule return call for 7-26-24; ordrng 1 W11395639 (Cover panel) and 1 W11314429 (UI)"
We serviced a
LG RANGE
Model LRGL5825F/00
Near Enfield, CT 06082
Gary V.
Job Details: 07/22/2024
"Inspected and found bake igniter weak, causing bake problems, replaced with new igniter and cycled, tested fine.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near York, SC 29745
Mitch H.
Job Details: 07/22/2024
"Removed and replaced inlet valve. Tested, washer now filling properly, and advancing through cycle normally."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Sharon, SC 29742
Mitch H.
Job Details: 07/22/2024
"Removed and disassembled ice maker assembly. Replaced divider, auger motor and yoke. Reassembled, reinstalled, tested, dispenser and ice maker operating properly. Collected balance on ck# 1039"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Coventry, CT 06238
Amanda R.
Job Details: 07/22/2024
Replaced wire harness and control tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Bellingham, MA 02019
Jeremy B.
Job Details: 07/22/2024
Found right side fresh food door gasket torn. Installed new all checks ok. ; dspstn on spec-tagged invntry: 1 W10830162 DOOR GASKET GRY
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW
Near Ludlow, MA 01056
Chris B.
Job Details: 07/22/2024
"Complaint that the washer is jumping too much and always unbalanced. Found error F7E6, F7E7,F7E1. Please call 413-949-3319. Anaelee when returning.; rqstng P&A on 1 W11396716 (Suspension) and 1 W11239857 (Belt)"
We serviced a
KITCHENAID FREEZER
Model KRMF536RPS00
Near Fort Mill, SC 29708
Mitch H.
Job Details: 07/22/2024
"Disassembled freezer bins and shelves. Removed evaporator cover. Removed and replaced evaporator fan and heater. Entered diagnostics, ran tests for fan and defrost. All tested good and operating properly."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near York, SC 29745
Mitch H.
Job Details: 07/22/2024
"Checked and found dryer would not power on. No response from UI. Checked incoming power, correct. Unplugged and cycled power. Dryer now powers on and operating properly. Ordering control. Checked part availability and scheduled return for 7/25 AM.; ordrng 1 W11618917 (Control)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near York, SC 29745
Mitch H.
Job Details: 07/22/2024
"Removed and replaced inlet valve. Tested, washer now filling properly, and advancing through cycle normally."
We serviced a
KITCHENAID RANGE
Model KSEG700ESS7
Near York, SC 29745
Mitch H.
Job Details: 07/22/2024
"Replaced display board, console, ribbon cable and harness. Turned breaker back on, tested, still no display. Checked and confirmed incoming power to board. Called tech line spoke to Jeremy SR# 7739459118, went through all work done and parts that were replaced. Explained that UI doesnt respond to any inputs, no display or beeps when keys are pressed. No light in oven. He advised replacing main wiring harness. Ordering main harness and ordering control again. Customer is going to call Customer Care about replacing range.; ordrng 1 W11454505 (Harness) and 1 W11082269 (Control)"
We serviced a
MAYTAG WASHER
Model MVW5035MW1
Near Blacksburg, SC 29702
Mitch H.
Job Details: 07/22/2024
"Tested and ran diagnostics. No error codes. Found nut holding cam assembly had backed off. Applied locktite and secured nut. Tested, now operating properly and quietly."
We serviced a
GENERAL ELECTRIC WASHER
Model GFW550SSN1WW
Near Marshville, NC 28103
Jonathan J.
Job Details: 07/22/2024
"Complaint unit filling with water extremely slowly, not draining the water thats in there out not getting voltage to drain pump I am going to order a drain pump as a precaution ordering main control board and water inlet valve assembly. Office to call customer as soon as all parts are in.; rqstng P&A on 1 WH42X35099 (Dispenser drawer assembly) and 1 WH22X36638 (Control) and 1 WH11X29539 (Drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near West Hartford, CT 06119
Ruben C.
Job Details: 07/22/2024
Installed gasket around refrigerator evap cover cust will observe to see if dispenser stops dispenser is working at the moment
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Willington, CT 06279
Amanda R.
Job Details: 07/22/2024
Attached second drawer stops
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hartford, CT 06112
Ruben C.
Job Details: 07/22/2024
Checked unit timer not advancing on timed dry replaced timer set to 40 on timed dry and unit decreased to 30 normally heating normally; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Gastonia, NC 28056
Ryan S.
Job Details: 07/22/2024
"Customer complain, rattling rambling noise ran unit heard noise stop after drum stopped found motor Shaft and blower wheel damaged. ordering motor shaft and blower wheel. Customer will call after job is authorized and parts come in ; rqstng P&A on 1 W11549461 (Motor) and 1 WP697772 (Blower fan wheel)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2623AB1
Near Gastonia, NC 28052
Ryan S.
Job Details: 07/22/2024
Customer complained refrigerator was leaking. Upon arrival. Lady said that water was coming from behind Sean flashlight on unit found needle sized stream of water spraying out of shut off valve. Customer shut off valve is part of her home replace or fixed issue call plumber
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gastonia, NC 28054
Ryan S.
Job Details: 07/22/2024
"Customers complained unit run for almost 2 hours in normal wash, says quick wsj works fine. Found long fill error code. Found harness to water valve was not attached properly and was intermittently working when unit works spin it vibrate. Secured harness to valve shook wires. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Dallas, NC 28034
Ryan S.
Job Details: 07/22/2024
Customer complain noise found slider bad place slider ran through component activation hall functions working as designed; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 07/22/2024
Unit kept unlocking when starting . found tachometer error .replaced actuator from truckstop and unit verified proper operation; used 1 W10913953 (ACTUATOR) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Northbridge, MA 01588
Jeremy B.
Job Details: 07/22/2024
Installed new gaskets and tested all checks ok.
We serviced a
WHIRLPOOL DISHWAHER
Model WDT730HAMZ0
Near Agawam, MA 01001
Mike K.
Job Details: 07/22/2024
"Replaced sump assy and went through diagnostic cycle fine, all functions working."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Springfield, MA 01109
Mike K.
Job Details: 07/22/2024
"R134a unit. Complaints of not keeping temp, intermittent cooling. Unit has ice built up on upper right of evap cover, pulled off and chunk of ice in upper right but also pretty solid frost pattern at this time. Fan working fine, verified compressor fan operating fine. Cleare ice build up and replaced thermistor with ts.Office to contact cs to schedule return.; ordrng 1 W11035836 (Control), used 1 WPW10383615 (THERMISTOR,FC) from stock"
We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A2
Near Springfield, MA 01118
Mike K.
Job Details: 07/22/2024
"Cs had load with big blanket in it, had gotten stuck and tore out the gasket. Cs put it back on but unit leaking, found boot is warped, not sealing. Tried cleaning boot and glass, but wont make good seal. Also said unit filled drum with water. Found unit draining very slow. Cleared drain trap, was clogged and drained fine Quoted for boot and labor"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Springfield, MA 01118
Mike K.
Job Details: 07/22/2024
"Replaced control, recalibrated and ran through diagnostic cycle with no issues."
We serviced a
LG REFRIGERATOR BOT
Model LFC25765ST/00
Near Auburn, MA 01501
Jeremy B.
Job Details: 07/22/2024
Both sections not cooling at all. The compressor and fans running. No frost pattern on evaporator. Needs new compressor and filter drier and system leak checked. Quoted customer.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ1
Near Auburn, MA 01501
Jeremy B.
Job Details: 07/22/2024
Installed new console And control. Ran self test all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHT08
Near Windsor, CT 06095
Gary V.
Job Details: 07/22/2024
Arrived and found same issue of water drip onto front of door. Called techline again sr#7739325074. Techline advised replacing door. Advised customer of replacing door and she declined replacing door. Part # for door LW11025562.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near West Hartford, CT 06117
Gary V.
Job Details: 07/22/2024
"Concern unit making noise, cycled unit multiple times and all functions test fine. No noises found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB02
Near West Hartford, CT 06117
Gary V.
Job Details: 07/22/2024
"Arrived and installed compressor, ran vacuum and found no leaks, recharged system and please allow 24-48 hours for temps to regulate. Discoloration mark on floor and damage waivers signed.; used 1 WpW10143759 (FILTER DRIER UV) from stock"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS3
Near South Hadley, MA 01075
Chris B.
Job Details: 07/22/2024
Complaint that the top and bottom right burners are not working. Customer heard a loud pop. Found error code F2E1 stuck key. Found bad control board not responding to the right side burners. Quoted parts and labor. Customer cannot do the repair at this moment. Collected trip fee.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS3
Near South Hadley, MA 01075
Chris B.
Job Details: 07/22/2024
Complaint that the range keeps bringing up the Error code F2E0 and found F2E1. Will need new control panel and board. ; rqstng P&A on 1 W10913685 (Control Panel) and 1 W11100100 (Control Board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Willington, CT 06279
Amanda R.
Job Details: 07/22/2024
Complaint stopped cooling for a few days cleaned condenser coils cooling normally today but freezer gasket not sealing good on top remolded freezer gasket
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Tolland, CT 06084
Amanda R.
Job Details: 07/22/2024
Complaint not powering on checked outlets one outlet not grounded plugged into normal outlet started normally ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Ellington, CT 06029
Amanda R.
Job Details: 07/22/2024
Replaced console and main control still malfunctioning when tilt whole control assembly to the left it works but then when tilted back vertical control goes black cavity light turns off need to take unit down to replace filter board ; rqstng P&A on 1 W11713108 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Springfield, MA 01104
Mike K.
Job Details: 07/22/2024
"Replaced control, harness and when went to do thermistor found evap clogged and wire out of heater connector. Likely source of failure. Was able to resecure wire and verified defrost in diagnostics. Did a full steam clean of the evaporator.; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Springfield, MA 01107
Mike K.
Job Details: 07/22/2024
"Replaced control and console and verified unit operation. All tests fine, intermittent noise, sounding like from drain pump area, not affecting operation. Possible something floating around in hoses, disconnected line from tub to pump and nothing found in there. Not affecting operation, no further repair needed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GBS0
Near Manchester, CT 06042
Gary V.
Job Details: 07/22/2024
"Installed upper rack, tested fine."
We serviced a
KITCHENAID DISHWAHER
Model KDPM604KPS2
Near South Windsor, CT 06074
Gary V.
Job Details: 07/22/2024
"Inspected and found f2e1, f10e2, main acu communication and door vent faults, also customer concern of whining noise, didnt detect any noise at this time but will use wash motor on return visit, going to order parts and return.; ordrng 1 W11629912 (Main acu) and 1 W11414073 (Door vent), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Somers, CT 06071
Gary V.
Job Details: 07/22/2024
"Inspected and found wires thru door hinge broken in freezer door, unit needs new door and ice maker, will submit estimate and call.; rqstng P&A on 1 LW11037733 (Door freezer ss) and 1 W10873791 (Ice maker)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Denver, NC 28037
Ryan S.
Job Details: 07/22/2024
"Arrived and asked customer if she had warranty. Customer said she was paying through a company for warranty for customer. This ticket is for her to pay. We would have to charge her for work today. Said she will call her warranty company., left call ."
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Mooresville, NC 28117
Ryan S.
Job Details: 07/22/2024
Return to install main control installed main control unit still not coming on for display called Techline check harnesses one harness has separation issue wiring harness to display and harness to UI also ordering display due to short. Scheduled return call for.Sr-7739545210 ; ordrng 1 W11025616 (Harness ribbon) and 1 W11176109 (Harness display) and 1 WPW10603096 (Display board)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBP100ESS01
Near Huntersville, NC 28078
Ryan S.
Job Details: 07/22/2024
"Found error code f1e5 on display. Entered service diagnostics found f2e1 and f6e8. Unit needs Ui and appliance manager for two error codes and magnatron, inverter, and microwave appliance manager . All but Ui was pre if . Quoted 1503.89 for repair. Customer denied repair. Collected trip fee , saved quote. Informed customer trip fee will come off total if she changes her mind in the next couple weeks. ; dspstn on spec-tagged invntry: 1 W11346197 MAGNATRON"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS2
Near Vernon, CT 06066
Amanda R.
Job Details: 07/22/2024
Complaint leaking water still started cycle ran 45 mins without leaking need to see it leaking not over sudsing
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FE00
Near South Hadley, MA 01075
Chris B.
Job Details: 07/22/2024
"Complaint that the range is not heating properly on the top burners and theres a small crack starting on the top left burner. Will put in all parts for approval. Customer will talk to the store because they were the ones that installed it. Will order all part for approval.; rqstng P&A on 1 WPW10245259 (Terminal Block), ordrng 1 W10877558 (Glass Top), rqstng P&A on 1 W11134679 (Main Harness Wire) and 1 WPW10281322 (Main Wire Connectors) and 6 WP3400029 (Nuts)s"
We serviced a
LG REFRIGERATOR
Model LFC22770ST/03
Near Northampton, MA 01060
Chris B.
Job Details: 07/22/2024
Complaint that the refrigerator is not cooling. Found bad compressor and rodent issues. Quoted parts and labor. Customer will do a little research for other options. Collected trip fee.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Amherst, MA 01002
Chris B.
Job Details: 07/22/2024
Complaint that the freezer door is very hard to shut. Found bad sliders on both sides but the right is in rougher shape. Will order both parts for a return trip.; rqstng P&A on 2 WP13055901 (Door Sliders)s
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Springfield, MA 01107
Mike K.
Job Details: 07/22/2024
"Unit is heating fine, poor air flow, attempted to clear out vent but is falling apart, not enough good section left to use. Needs new venting and that is not covered under contract, cs will have to replace themselves. They had a new vent, put on for them. Explained to clear outside vent regularly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Chicopee, MA 01013
Mike K.
Job Details: 07/22/2024
"Pulled into vacuum and held,charged with 1.7 oz r600 a, checked all joints with bubble testing and no leaks found. frost pattern starting on evap, return line hot. Cs to monitor; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ and 1 W11506619 COUPLER 8 NK MS 00"
We serviced a
GENERAL ELECTRIC WASHER
Model GFW850SSN2WW
Near Hadley, MA 01035
Chris B.
Job Details: 07/22/2024
Complaint that the washer is leaking water. Found leaking in the boot. Will order parts for a return visit.; rqstng P&A on 1 WH05X29514 (Door Boot) and 1 WH01X29615 (Inner Clamp) and 1 WH05X29663 (Outer Clamp)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB01
Near West Springfield, MA 01089
Chris B.
Job Details: 07/22/2024
"Customer just mentioned that the door gasket is all split open and the side. Found bad gasket. Will put in for a new gasket for approval and return with other parts. Customer asked for Chris to return.; rqstng P&A on 1 W11102846 (Gasket), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Manchester, CT 06040
Amanda R.
Job Details: 07/22/2024
Complaint that bread and waffles were soft in freezer one day ff setting was at 2 explained freezer cools ff section set temp at 4 and explained not to keep any water soluble things directly in front of damper cleaned condenser coils
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Manchester, CT 06040
Amanda R.
Job Details: 07/22/2024
Replaced compressor vacuumed system recharged with 43g of r600a started cooling ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Webster, MA 01570
Jeremy B.
Job Details: 07/22/2024
Washer making loud noise. Inspected underneath and found a large amount of oil leaking from gearcase damaging rotor and stator. Requesting autho on parts. ; rqstng P&A on 1 W11393685 (Gearcase) and 1 W11195971 (Stator) and 1 W10734521 (Clutch) and 1 W11260238 (Rotor) and 1 W11550891 (Agitator)
We serviced a
SAMSUNG WASHER
Model WA50R5400AV/US
Near Bloomfield, CT 06002
Ruben C.
Job Details: 07/22/2024
Checked unit found unit goes off balance when clothes in tub getting ul error ordering suspension rods; rqstng P&A on 4 DC97-16350U (Suspension rods)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Bloomfield, CT 06002
Ruben C.
Job Details: 07/22/2024
Replaced ice maker ice bin and gaskets tested operation normal advised cust to give 24 hours for ice production
We serviced a
WHIRLPOOL DISHWAHER
Model WDT750SAKZ0
Near Huntersville, NC 28078
Ryan S.
Job Details: 07/22/2024
"To install control board install control board F6 one returned, checked and light on control board is now showing ui is faulty. Have continuity through harness. Ordering new UI will collect 109.00 on return call . Customer paid for service call then called and oaud for reminder of bill . Collected full bill before arriving today. Only 109.39 due on return call . Scheduled return call for 7-25-24 pm. ; ordrng 1 W11460962 (Ui)"
We serviced a
KITCHENAID DISHWAHER
Model KDPM604KPS1
Near Charlotte, NC 28277
Jonathan J.
Job Details: 07/22/2024
I replaced all previously ordered parts tested operations verified no leaking occurring. Also verified all operations are working properly. No further issues found with dishwasher today.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Charlotte, NC 28277
Jonathan J.
Job Details: 07/22/2024
I replaced main control board unit has been cooling fine in both zones since my last visit out here. No reported issues from customer at this time either after replacing main control ward through a valve hammering much louder when opening. original control was extremely hot to the touch. on capacitor side.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ11
Near Charlotte, NC 28277
Jonathan J.
Job Details: 07/22/2024
I replaced all previously ordered parts. I tested operations no further issues found at this time with refrigerator. Refrigerator is producing a full frost pattern at this time as well.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Charlotte, NC 28277
Jonathan J.
Job Details: 07/22/2024
"Complaint no power to entire unit cooktop nor oven nor broil nor user interface nor lights work unit is a pure gas oven and cooktop. I found issue was with incoming power supply. I found after sliding oven out that outlet was not properly secured in the wall and was making electrical zapping noises on the L1 side of outlet receptacle customer needs to have electrician out to replace outlet. Also oven is not on a dedicated circuit oven is also tied into disposer and I think a light. Had customer turn off breaker to unit so it would not be sparking anymore. I left oven unplugged from receptacle as well. no parts needed. I used extension cord to test oven bake, broil and convection functions as well as cooktop. All functions are working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Farmington, CT 06032
Ruben C.
Job Details: 07/22/2024
Replaced led module tested operation normal light working normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Bristol, CT 06010
Ruben C.
Job Details: 07/22/2024
When the customer opened the frezer door it got caught on the toe kick and it broke after legs were adjusted the toe kick was not put on properly at installation Replaced toe grille tested normal
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Matthews, NC 28104
Jonathan J.
Job Details: 07/22/2024
Complaints when washing activewear washing machine leaves a lot of lint all over clothing. Specific clothes cannot be dried in the dryer must be hung verified. No issues going on with plates verified no issues with water level sensor no error codes and fault. History found either. to try and attempt to use activewear setting on remote app and also place those specific garments and a delicates bag or potentially use a delicate cycle could not duplicate customers issue today or find anything wrong with washing machine today all nuts bolts and screws are tight as well.
We serviced a
AMANA REFRIGERATOR
Model ABB1922FEQ
Near Enfield, CT 06082
Mike K.
Job Details: 07/20/2024
"Freezer not cooling, good airflow to the rf, fans and compressor running. Little things no frost pattern. Sealed system issue. Quoted for labor/parts. Denied. Collected for service call."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Suffield, CT 06078
Mike K.
Job Details: 07/20/2024
"Replaced hub and Washplate, had to break out wash plate, found even while breaking free from drive shaft that seemed to turn hard, once reassembled basket spins freely but with more resistance then normal. Removed tub ring and didnt see any obstruction. Ran self test and agitated fine, but could not spin, found gear motor trying. Removed Ordering gear case assy, basket and motor, 2x time. Removed New Washplate not coming out after install, so reordering it as wellTold cs that basket would be shipped direct and to contact us after arrival and inspecting part for damage and we will set up return visit then.; ordrng 1 W10902814 (Washplate) and 1 W10752187 (Washplate screw) and 1 W10752719 (Basket) and 1 W11454734 (Gear case assy) and 1 W11283592 (Motor) and 1 2xtime (2x time), dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE"
We serviced a
SAMSUNG REFRIGERATOR
Model RFG297HDRS/XAA
Near Southwick, MA 01077
Mike K.
Job Details: 07/20/2024
"Water leaking in rf section and under unit. No complaints of temperature issues and unit is making ice properly, measured 34 in rf, verified fan operation. Is set for 34. Getting large ice block in back wall evap cover. That ice would likely be source of ice build up under drawer and if overflowed would be water on floor. Signs of some dripping water on front of freezer shelves that has frozen, likely from opening door when dripping from rf.Quoted for evap cover/labor. Denied, collected for service call."
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Hartford, CT 06112
Ruben C.
Job Details: 07/19/2024
Checked unit found getting correct voltage to terminal and getting voltage to main control but no display ordering control and console; ordrng 1 W11565028 (Control) and 1 W11331944 (Console)
We serviced a
MAYTAG DISHWAHER
Model MDB8959SKZ0
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 07/19/2024
"Customers complained unit panel glitching out, possible leak. Had unit pulled out. Shes had water damage previously. Watch this during wash cycle door panel pull off to look inside door while running. found leak damage under dispenser. Did not find leaks in any other area. You are panel was shorting out but worked and panel plastic was pilling off. Quoted 607. 32 for repair customer denied repair collected trip fee via card ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Monroe, NC 28110
Jonathan J.
Job Details: 07/19/2024
Complai Making ice. I found icemaker has an E5 error code. I found Phil tube was frozen solid. I found air tower vents were completely blocked causing air to go straight up into the ceiling freezing waterlines defrosted waterlines tested operations icemaker is now cycling water into it properly icemaker also cycled paper thin ice with no problems. customer to allow 24 to 48 hours for edible ice
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Monroe, NC 28110
Jonathan J.
Job Details: 07/19/2024
Complaint ticking noise that lasts for about 5 to 10 minutes randomly goes away if the freezer door is open. Shortly after we hear the sound of water right before it goes away. I found noise is caused by icemaker and freezer section. I am ordering new icemaker.; ordrng 1 W11556926 (Ice maker)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 07/19/2024
Complaint F8E1 error code washing machine will not wash clothing have to unplug unit or cancel cycle and then restart cycle. Then it will work fine. I found fault codes F7e9 f8e1 f0e3 f0e5 error codes in fault history I cleared codes F7 E9 is more than likely due to coins or debris around wash plate and tub ring. I found inlet valve has failed on cold side. I replaced inlet valve assembly tested operations no further issues found with washing machine at this time. ; used 1 W11165546 (VALVE) from stock
We serviced a
MAYTAG WASHER
Model MHW8630HC3
Near Monroe, NC 28110
Jonathan J.
Job Details: 07/19/2024
Complaint washing machine will not turn on. I found unit has correct voltage and polarity getting to washing machine. Unit will need main control board user interface and door latch to fix. No further issues able to determine at this time as I cannot power on unit.; ordrng 1 W11322884 (Control) and 1 W11351738 (Ui) and 1 W11565030 (Latch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Matthews, NC 28104
Jonathan J.
Job Details: 07/19/2024
"I replaced all previously ordered parts blue unit through with nitrogen compressor had a burnout condition Refrigerant, and system was a full charge upon arrival. No further issues found unit is cooling fine and producing a full frost pattern on both the evaporators as of right now. ; used 1 R600A (R600A 14.8 OZ), and 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
JENN-AIR ICEMAKER
Model JUIFX15HX00
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 07/19/2024
"Complaint paper thin ice melts extremely quick. I found complaint true water level is extremely low water stream due to pressure is also extremely low. Will need water, inlet valve water level sensor and harness to repair.; rqstng P&A on 1 W11126268 (Harness) and 1 W11542867 (Pump w water level sensor) and 1 W10897719 (Valve assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 07/19/2024
"I replaced all previous previously ordered parts Operations, no further issues found at this time. No water leaking anywhere either."
We serviced a
GE REFRIGERATOR
Model PFSS5NJWASS
Near Springfield, MA 01109
Chris B.
Job Details: 07/19/2024
Complaint that the refrigerator is not cooling. Found heavy rodent issues and found voltage to compressor but no cooling. Quoted parts and labor. Mentioned to the customer that the price is a starting point because of the rodent issues theres a chance that would need more parts and more fees. Customer prefers to look into another unit. Collected trip fee.
We serviced a
MAYTAG REFRIGERATOR
Model PTB1753GRQ
Near Chicopee, MA 01013
Mike K.
Job Details: 07/19/2024
"Unit under lugged on arrival, plugged in and fan running, compressor is not. Compressor ohms out at 6,4,11 and verified 120vac coming to starter which shows a melt bulge on top. Old style starterQuoted for start relay/labor.. accepted. Collected in full via check # 4849; ordrng 1 WPW10398552 (Start relay assy)"