Service History 548

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 08/10/2023

"Cam not shifting all the way causing a loud noise during spin. Replaced cam and actuator. All checks ok. ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

We serviced a

GE MICROWAVE

Model PEB9159SJ2SS

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 08/10/2023

"Tested, found control board blank. Responds to inputs but no display. Microwave still heats and operates correctly. Quoted customer for repair . Collected full amount on card. Ordering control.; ordrng 1 WB56X30007 (Control assembly)"

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Clover, South Carolina 29710

Mitch H.

Job Details: 08/10/2023

"Tested dryer, found noise coming from vibration where top dryer section mounts to washer. Found 2 screws behind cover plate loose. Tightened screws, retested, now operating quietly. Customer says lid lock for washer clicks on and off all day when not being used. Ran diagnostics, no stored error codes. Tested lid latch in diagnostics, cycled properly. Unable to duplicate issue at time of visit. Based on customer description, ordering control board.; ordrng 1 W11629601 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Clover, South Carolina 29710

Mitch H.

Job Details: 08/10/2023

"Customer says refrigerator runs a lot. Tested and ran diagnostics, all components tested good. Unit cooling properly. No issues found. Explained to customer that noise she hears when nut cycles off are normal refrigerant sounds. Unit operating as designed."

We serviced a

FRIGIDAIRE DISHWASHER

Model GLD2445RFC0

Near Chicopee, Massachusetts 01013

Chris B.

Job Details: 08/10/2023

Replaced part and unit running normal.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Monroe, North Carolina 28110

Jeff L.

Job Details: 08/10/2023

"SR# 7737063778Spoke (Robert)This thing will not lock all the time as it should. Then it will lock but you just get a hum down below.. every part below was replaced when I came out and did job. Again, the lid will lock sometimes and when it does it still doesnt spin. All resistance is good across wires. All I know to do is replace the board I just put on. Part# W11116592; ordrng 1 W11116592 (Control), dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Worcester, Massachusetts 01602

Roger R.

Job Details: 08/10/2023

Installed new control and sensor due to erratic temperatures in the refrigerator section.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 08/10/2023

Customer complained unit beeping and wont start. Unit has warranty job per Special Project S17304. Found old style heater so replaced with ts heater . Reassembled unit and noticed water in overfill tray. It had dried up enough for unit to run now. Informed customers that would have to be quoted to work on. Informed customer it may just be from leaking heater unit isnt leaking now( checked running unit after installing new heater) issue could be several issues but unit is working right now and any further investigation will be charged as a labor charge. Customer said to not do that. Verified proper operation. ; used 1 W11537778 (Heater) from stock

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Cherryville, North Carolina 28021

Ryan S.

Job Details: 08/10/2023

"Customer complained unit off balance. Upon arrival found suspension rod had broken off at front left side. Reattached rob but bushing inset was damaged , needs new suspension. Ordering suspension. ; ordrng 1 W11400156 (Suspension)"

We serviced a

WHIRLPOOL COOKTOP

Model KCIG550JSS01

Near Denver, North Carolina 28037

Ryan S.

Job Details: 08/10/2023

"Customer complained center burners outer ring wasnt coming on, just inner ring. Found pots she was using, the magnetic metal bottoms didnt go all the way to the outside of the bots, causing the outer ring to not come on. She used a big pot she rarely used that had a magnetic metal all the way to the outside of the pot and the outer ring came on. Informed customer to reference owners Manuel for more information but she understood issue, showed her with magnet how it wouldnt stick to the metal in the outside of her pots she was using. Verified proper operation."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Denver, North Carolina 28037

Ryan S.

Job Details: 08/10/2023

"Customer complained unit leaking from left side. Pulled unit out and found water dripping from inlet assembly on left side where inlet secures to tub. Found part is tight just faulty, ordering inlet assembly and inlet nut. Ordering parts. Scheduled return time for 8-16-23 am. ; ordrng 1 W11535094 (Inlet assembly) and 1 W11535081 (Inlet nut)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Farmington, Connecticut 06032

Ruben C.

Job Details: 08/10/2023

Replaced control and ui tested operation normal ran diagnostics normal tested cycle

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Farmington, Connecticut 06032

Ruben C.

Job Details: 08/10/2023

Checked unit found touch panel unresponsive getting power to control led light is on gave cust estimate for ui but

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Watertown, Connecticut 06795

Jimmy R.

Job Details: 08/10/2023

"Checked over dryer and found unit not shutting off wile running a cycle, found timer not turning just staying on set time. Removed console and found timer motor connection not attached causing no power to timer motor this made timer just sit in one place never cycling, reattached timer wires and unit is now cycling and working to specs"

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Morris, Connecticut 06763

Jimmy R.

Job Details: 08/10/2023

"Tested washer and found when unit would start to sense a cycle it would start grinding super loud, checked cam and found gears grinding due to cam stuck in one spot and not advancing cam and actuator faulty. Replaced both parts and ran unit thew a wash cycle and a spin cycle, all operations are now working to proper specs ; used 1 W10721967 (Cam), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Kershaw, South Carolina 29067

Jonathan J.

Job Details: 08/10/2023

Complaint glass is cracked right in the center. I found complaint true I replace glass tested operations no error codes and fault history everything working fine.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Indian Trail, North Carolina 28079

Jeff L.

Job Details: 08/10/2023

"Replaced fan motor assembly and defrosted unit down. Unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP , used 1 W11087438 (Fan motor) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 08/10/2023

"Retuned to install belt sheild , installed belt sheild and reassembled unit ran service test and all functions working properly. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 08/10/2023

"Customer complained ALL lights not working now. Found freezer lights not coming on now. Called techline. Necked for voltage on yellow and white wires. Techline said to order led modules. Ordering led modules informed customer office will call when parts come in. Sr# 7737064380 ; rqstng P&A on 2 WPW10515057 (Led crisper/ freezer)s, ordrng 1 WPW10515058 (Led ref roof)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 08/10/2023

"Complaint wash machine, continuously, leaks water into drum. I found complaint, true hot water valve is sleeping water at a rapid rate. I left hot water valve, turned off for customer. Recommended tap cold wash at this time and recommended customer to turn off cold water valve when washing machine is not in use. For safety reasons. Customer not available till after 8:30 am ; ordrng 1 W11513255 (Valve)"

We serviced a

WHIRLPOOL WASHER

Model WFW8540FW0

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 08/10/2023

"Complaint was opening the door to the washing machine and the handle came off. I found complaint true handle metals are broken. Found F5 E3 door latch, failure cause of issue. No additional issues found ordering outer door, panel and latch. ; rqstng P&A on 1 W11221961 (Outer door) and 1 WPW10443885 (Latch)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS04

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 08/10/2023

Complaints. Microwave is not heating. Lightbulb is not working microwave. Sounds like its trying to work. I found mag had failed. Also found controls had failed as well as light bulb. Replaced all parts except for the transformer not needed. No additional issues found microwave is now heating just fine no additional issues with oven reported. No error codes and fault historys.

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Catawba, South Carolina 29704

Jonathan J.

Job Details: 08/10/2023

"Complaint washer is not spinning out laundry glass lid coming apart. I found f0e5 out of balance error f6e3 loss of communication f7e4 basket re engagement failure error codes in fault history. I cleared codes and found slider clutch had failed, I replaced. I performed a Dlms calibration cycle washer making loud clunking noises during all spin cycles. I found Gearcase has a lot of slop free play causing knocking noise. I found lots of other issues control failure clutch damaged by slide Gearcase popping washplate stuck seized. Office to call customer when all parts come in. ; rqstng P&A on 1 W11419171 (Control) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W11449841 (Gearcase) and 1 W11551646 (Nut) and 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W11404468 (Lid), used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 08/10/2023

Replaced parts unit ran and check3 ok(Call complete)

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Davidson, North Carolina 28036

Mark C.

Job Details: 08/10/2023

Installed new knobs and manifold unit is fully operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, North Carolina 28205

Robert A.

Job Details: 08/10/2023

The unit has been replaced. I did not install or see the part.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Charlotte, North Carolina 28205

Robert A.

Job Details: 08/10/2023

I installed the ordered control panel and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Agawam, Massachusetts 01001

Gary V.

Job Details: 08/10/2023

"Inspected and concern is no ice production, and freezing in ff compartment. Found temp in ff set at 37 and running at 37 degrees, freezer temp at 5 degrees. Attempted ice harvest and unit did not cycle thru harvest, however no fault codes found in diagnostics. Ordering main acu and ice maker, will call when parts become available.; ordrng 1 W11658802 (Ice maker) and 1 W11224256 (Main acu)"

We serviced a

GE WALL OVEN

Model CT9050SH1SS

Near West Springfield, Massachusetts 01089

Gary V.

Job Details: 08/10/2023

Inspected and found f96 fault. Unit needs cooling fan and sensor. Will order and return to replace. ; ordrng 1 WB26X31060 (Fan motor) and 1 WB27T11463 (Fan Sensor)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 08/10/2023

"F0e5, f0e3, f2e1, off balance load, overload, stuck key cleared history.Main complaint is unbalanced loads, cs replaced suspension and still having unbalanced loads wet at end of cycle, is draining fine.Recalibrated and ran self diagnostics test.completed test and everything passed.Cs also said audio sound is now sounding weird and once doing a drain and spin it instead did a full wash.Put unit into drain and spin at high speed, full speed spin with no issues.Fills , drains all operated fine.Agitator and stator bolts secure. Suspension still seems a little more bouncy then normal, giving more than standard one bounce when pushed down and let go. Visual inspection of underside did show oil leakage from gear case, was replaced in 2020, looks fresher and no notice of any found previously.Quoted for console and gear case, 2x labor, price over $1k customer did not want repaired. Explained if changed mind and wanted fixed would add agitator and clutch and suspension is suspect."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 08/10/2023

"Unit not cooling fr or rf, no frost build up, was slowly getting worse.Compressor/fans running. Sealed system issue. R134a. Unit covered under 60month part &. Labor for sealed system.Collected for service call. Office to contact to schedule 2x return for sealed system.; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (Evaporator) and 1 W11492867 (Rf evAporator) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Hartford, Connecticut 06106

Chuck M.

Job Details: 08/10/2023

Customer complaint is that ice maker stopped making ice. Inspected and found filter needs to be replaced and heavy lint on condenser coils. Reset ice maker and it cycled. Inspected for broken wires at bottom of door and no broken wires found. Advised customer to replace filter. ; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 08/10/2023

"Unit is not heating due to a faulty element and thermal fuse.; ordrng 1 280148 (Thermal fuse), used 1 WP3387747 (ELEMENT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Chicopee, Massachusetts 01020

Chris B.

Job Details: 08/10/2023

Complaint that the unit is not cycling through properly. Found error codes F7E1 F0E5 and F7E7. Found unit canceled out from bad actuator. Ran three diagnostic cycles and unit working normal. Mentioned to the customer to do a small to medium size and keep an eye on the washer.; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW

Near Springfield, Massachusetts 01104

Gary V.

Job Details: 08/10/2023

"Inspected and found lower door seal became dislodged and reinserted, cycled thru and not detecting any more leaking, tested fine now."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Springfield, Massachusetts 01109

Gary V.

Job Details: 08/10/2023

"Inspected and found evap packed with ice and not defrosting, no ohm reading thru defrost heater and attempted defrost thru diag and it wouldnt go in defrost, evap fan also broken due to being packed in ice. ordering all parts needed and will submit estimate and call.; rqstng P&A on 1 W11220371 (Defrost heater) and 1 WPW10384183 (Evaporator defrost thermistor) and 1 WP2315539 (Evap fan motor) and 1 W11371382 (Control box)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Springfield, Massachusetts 01109

Gary V.

Job Details: 08/10/2023

"Inspected and found ice maker broken, will order and return. 2 year warranty rent center.; rqstng P&A on 1 W11542654 (Ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 08/10/2023

Not making ice dispensing water dual valve broken fill tube frozen ice maker has e5 error code set temps at recommended ; ordrng 1 W11087201 (Fill tube heater) and 1 W11482383 (Valve) and 1 W11658802 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Springfield, Massachusetts 01119

Chris B.

Job Details: 08/10/2023

Complaint that the units door handle on the fresh food side is broken. Will order parts for a return visit.; rqstng P&A on 1 W10837029 (Door Handle)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Worcester, Massachusetts 01602

Roger R.

Job Details: 08/10/2023

"Found unit has a bad drain pump that is getting power. Unit needs a new pump, will order and return ; ordrng 1 W10919003 (DRAIN PUMP)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bloomfield, Connecticut 06002

Chuck M.

Job Details: 08/10/2023

Replaced gear case and tested. Washer checked ok.

We serviced a

MAYTAG WASHER

Model MHW6630HC3-

Near Simsbury, Connecticut 06070

Chuck M.

Job Details: 08/10/2023

Customer complaint is that detergent left underneath dispenser drawer after wash. Inspected and found customer uses tide detergent with Downey. Advised customer to dilute detergent before each use. Washer checked ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Simsbury, Connecticut 06070

Chuck M.

Job Details: 08/10/2023

Customer complaint is that washer would not drain. Error code F9e1 long drain flashing. Inspected and found drain pump not running. Motor windings out of range. Replaced drain pump. Found drain circuit sending intermittent voltage to drain pump. Ordered harness and control. ; ordrng 1 W11643701 (Lower Harness) and 1 W11513246 (Control)

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 08/10/2023

"Not spinning or agitating hub and wash plate stripped replaced both went over clean cycle calibrated and ran automatic test ; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE , used 1 W10528947 (HUB) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 08/10/2023

The ice maker broken plastic pieces broke off replaced ice maker set freezer temp at negative two and ff section at 36 explained and showed customer the size and how the water reservoir works ; used 1 W10873791 (ICE MAKER) from stock

We serviced a

WHIRLPOOL DRYER

Model WED8000DW3

Near Ellington, Connecticut 06029

Amanda R.

Job Details: 08/10/2023

IDler pulley bearing squealing replaced with dryer kit ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Enfield, Connecticut 06082

Amanda R.

Job Details: 08/10/2023

Right side panel dented replaced operation normal

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 08/10/2023

Cx complaint that the units UI panel is intermittent in response. I inspected the unit to confirm the complaint. I found no error codes. I tested the functions of the button on the UI panel. All buttons passed however some were unresponsive on some attempts. The unit needs a new UI panel to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11600355 (UI panel)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Newington, Connecticut 06111

Chuck M.

Job Details: 08/10/2023

Customer complaint is that dryer console does not respond. Inspected and found console not responding. Unplugged and plugged back in and console responded. Replaced console.

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXSS4

Near Canton, Connecticut 06019

Ruben C.

Job Details: 08/10/2023

Sr7737026649 checked unit found control panel and harness all burnt took pics and called safety informed cust to call safety back

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Troutman, North Carolina 28166

Vincent O.

Job Details: 08/10/2023

"Found unit heating but takes seems like half power. 4903 relay clicking. Ran diagnostics and found test 3 for 4903 relay is shutting down prematurely. Faulty relay. Also found gap on right side panel. Order and replace control, mag, and screw per svc bulletin. ; ordrng 1 W10721775 (Screw)"

We serviced a

WHIRLPOOL DISHWASHER

Model DU1100XTPS8

Near Troutman, North Carolina 28166

Vincent O.

Job Details: 08/10/2023

Found unit acting very erratic. Will begin washing and randomly stops blinking hi temp option rapidly before returning back to working. Happens randomly. Shorted control or keypad. Order and replace control and keypad. ; ordrng 1 WPW10459139 (Panel) and 1 WPW10084141 (Control)

We serviced a

WHIRLPOOL RANGE

Model WOC54EC0AS04

Near Troutman, North Carolina 28166

Vincent O.

Job Details: 08/10/2023

Installed new control and sensor. Tested and verified proper operation and temps. All functions check ok. Vent ordered is not the correct vent and is also damaged. Customer is not sure why vent was ordered. No discoloration. Only issue is with temps.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Troutman, North Carolina 28166

Vincent O.

Job Details: 08/10/2023

"Installed new control, damper, and valve. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 08/10/2023

"Customer complained Ui doesnt work. Confirmed complaint. Unit is a stacked unit and is a little room. Cant get rack in space to safely take off dryer. Called Randy to inform . Informed customer she will have to get unit down , we will out in for P&a for a 2nd man but of request is denied she will have to pay the second man fee 170$, she refused to pay anything. Said to call her f its not approved and she is going to call whirlpool to complain while request goes in. Informed. Customer this is all I can do and to call office of she gets unit off by herself. She said its doubtful she loves alone. ; rqstng P&A on 1 2xtimeframe(secondman (2xtimeframe (second man)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 08/10/2023

"Customer complained unit not starting just beeping. Found float switch full of water. Unit wasnt level and leaning forward. Found drain pump making noise so replaced from ts. Replaced heater fro, service pointer W11540964. Reassembled and leveled unit properly, and ran quick wash, unit now working properly, all functions working in service mode also. Verified proper operation .; used 1 W11412291 (Drain pump), and 1 W11537778 (Heater) from stock"

We serviced a

GE DRYER

Model GTD42EASJ2WW

Near Enfield, Connecticut 06082

Amanda R.

Job Details: 08/10/2023

Scraping noise while tumbling piece of metal stuck on front bulkhead where drum rotates in removed tested sounds normal

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 08/10/2023

Complaint dryer making abnormal noises after about 5 to 10 mins into cycle. I found idler pulley has seized and roller is squealing grinding on pin. I replaced parts with component kit I tested ops no additional issues found.; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 08/10/2023

"I installed the ordered parts and tested the unit for the cx. I had to use a fuse from TS, the original blew when I installed the capacitor terminal incorrectly. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON , used 1 WPM0805101 (Fuse) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 08/10/2023

"Twice customer has had ice dispenser jam. Verified operation, dispenser door working properly with correct delay when closing, tested on full and crushed, both working properly. Good ice levels and icemaker working by fine. Old customer it is gravity fed, sometimes cubes can jam in chute, usually when getting too few cubes or when getting too many, to few and door may not open fully so can close before cubes pass and too many of cup is full and cubes back up chute when dispensing. Any time it occurs can open door and removes cubes from chute by hand"

We serviced a

WHIRLPOOL WASHER

Model LA7800XTW0

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 08/10/2023

Complaint leaking water from underneath. Small little puddle about the size of your hand after using the washing machine. I inspected your case. I inspected everything. I found water pump. Drain pump is leaking from the seal. No water residue. Found anywhere else under wash machine. no gear oil no clutch issues. Everything looks and sounds great. ; ordrng 1 WP3363394 (Drain pump)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 08/10/2023

Complaint Dryer not getting hot timer staying at 70 minutes Never moving. I found upon arrival dryer is heating fine timer counting down as well. I can wiggle power cord and unit. Loses voltage across neutral to red wiring. I found receptacle house voltage supply has an issue issues not with power cord or with dryer no additional issues found at this time.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 08/10/2023

"Unit not powering on. No voltage at terminal connection. Checked breaker and good. Found plug was slightly out of socket, corrected and unit running properly."

We serviced a

WHIRLPOOL DRYER

Model MED8200FW2

Near Northampton, Massachusetts 01062

Mike K.

Job Details: 08/10/2023

"Squealing idler pulley, cracked belt, replaced and tests fine; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

SAMSUNG WASHER

Model WF56H9100AW/A2

Near Mooresville, North Carolina 28117

Mark C.

Job Details: 08/10/2023

Customer states cat ate the gasket. Found a small tear in the door boot. Quoted 549.12; ordrng 1 DC64-03067A (Boot gasket)

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Springfield, Massachusetts 01118

Chris B.

Job Details: 08/10/2023

Complaint that the unit will not start a cycle. Found broken door switch. Replaced part with TS WPW10569603. ; used 1 WPW10569603 (DOOR SWITCH) from stock

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Brockton, Massachusetts 02301

Aimee

Job Details: 08/10/2023

Found the heater broken replaced with toTested dryer complete Advised Cust to have house vent cleaned; used 1 WP3387747 (Heater) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Sutton, Massachusetts 01590

Angel R.

Job Details: 08/10/2023

"Found kink in the water line, straightened it out and tested ok. Verified coverage with office, fridge is less than a year old."

We serviced a

GE DRYER

Model GTD42GASJ0WW

Near Foxborough, Massachusetts 02035

Aimee

Job Details: 08/10/2023

Installed belt and start switch and tested complete; used 1 WE03X29897 (Belt) from stock

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Worcester, Massachusetts 01607

Roger R.

Job Details: 08/10/2023

Found unit has a bad wash hub. Quoted 39.99 for hub and 129.99 for wash plate. Unable to remove the wash plate w10902814 hub w10528947. For a total price of $419.60 including tax. Charged $129 trip charge. Balance due would be $290.60 if repair is desired.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS

Near Worcester, Massachusetts 01604

Roger R.

Job Details: 08/10/2023

Checked unit and found evidence of leaking at left side inside door. Found insulation pad had stains from absorbing water. Adjusted insulation pad to prevent reoccurrence.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DSS3

Near Amherst, Massachusetts 01002

Mike K.

Job Details: 08/10/2023

"F7e1 only error in history, heating failure.ran diagnostic cycle. Filled and opened dispenser fine, wash motor not running, drained fine and heating turned on properly.Quoted for sump assy. Accepted. Replaced sump assy and tested in normal cycle filled and went into wash fine, motor operational. Cancelled and drained fine, no leaks found.; used 1 WPW10605057 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL WASHER

Model GHW9100LW2

Near Canton, Connecticut 06019

Ruben C.

Job Details: 08/10/2023

Checked unit unit is working ok did not find any problem with unit

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Winsted, Connecticut 06098

Ruben C.

Job Details: 08/10/2023

Checked unit found water inlet valves not letting water in getting voltage to ordering valves; ordrng 1 W11316255 (Valve single) and 1 W11316256 (Double valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Torrington, Connecticut 06790

Ruben C.

Job Details: 08/10/2023

Checked unit found wires at freezer bottom hinge broken took pics gave cust estimate for door

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Woodstock, Connecticut 06281

Amanda R.

Job Details: 08/10/2023

Making random groaning noise needs to taken apart and inspected ordering dryer kit ; ordrng 1 4392067 (Kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 08/10/2023

Model serial number not matching ticket. Refrigerator under manufacturer warranty. Customer needs to call manufacturer and have ticket dispatched under manufacturer warranty

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 08/10/2023

Checked unit found harness on timer loose reinstalled harness tested operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlotte, North Carolina 28273

Jeff L.

Job Details: 08/10/2023

Fridge was plugged in had been for 2 weeks unit is running and cooling normally. Unit ran and checked ok

We serviced a

WHIRLPOOL WASHER

Model WTW8700EC0

Near Newington, Connecticut 06111

Chuck M.

Job Details: 08/10/2023

"Arrived to replace gear case, rotor, stator and slider. Shaft to gear case is seized to basket. Attempted to hammer out but its not budging. Ordered basket and extra time. ; ordrng 1 W10811960 (spin basket) and 2 ExtraTimeSlots (Extra Time Slots)s"

We serviced a

FRIGIDAIRE FREEZER

Model LFSH17S7HWG

Near New Britain, Connecticut 06051

Chuck M.

Job Details: 08/10/2023

Customer complaint is that freezer was frosting up and door ajar on control. Inspected and found door gasket not sealing properly adjusted freezer level and door is closing properly.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Salisbury, North Carolina 28146

Vincent O.

Job Details: 08/10/2023

Found unit stuck in default drain due to long fill error. Cleared pressure hose. Calibrated unit and verified proper operation. All functions check ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Sutton, Massachusetts 01590

Angel R.

Job Details: 08/10/2023

"Customer was not aware of appointment and is not home, will need to reschedule as she has been in the hospital.;"

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near Mooresville, North Carolina 28117

Mark C.

Job Details: 08/10/2023

Installed new fuse and control unit is fully operational.

We serviced a

MAYTAG WASHER

Model MAV2755AWW

Near Franklin, Massachusetts 02038

Aimee

Job Details: 08/10/2023

Found the gear case noisy and thrust bearing rattling. Cust buying new washer

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Southbridge, Massachusetts 01550

Roger R.

Job Details: 08/10/2023

Installed new lid due to cracks at hinge area

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Wrentham, Massachusetts 02093

Aimee

Job Details: 08/10/2023

Same issue as before No diagnosis and green light Cntrl offAnd drain pump powered on and cant shut offNeeds Cntrl 282.14Drain pump 119.48Cost repair to high looking purchasing new or calling manufacturer.

We serviced a

MAYTAG OVEN

Model MEW9630AB00

Near Warren, Massachusetts 01083

Chris B.

Job Details: 08/10/2023

Complaint that the oven neither the bake nor broil oven is not heating. Found burnt electrical wires from the wall to the oven. Customer will have someone to take a look at the home wiring. Couldnt verify further on the oven. Collected trip fee. Customer has 7 days to waive the trip fee into labor if they find any issues after fixings the home electrical.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFW2055FRZ00

Near Suffield, Connecticut 06078

Amanda R.

Job Details: 08/09/2023

Replaced both freezer rails

We serviced a

LG WASHER

Model WM3360HWCA

Near Franklin, Massachusetts 02038

Aimee

Job Details: 08/09/2023

Installed new drain pump and ran quick wash until drain; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 08/09/2023

Complaint knob will not turn at all dryer will not start. I found timer locked up dryer knob plastics have crumbled. Unit will need knob to fix fully. I replaced timer today. office to call customer when knob comes in.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near West Brookfield, Massachusetts 01585

Roger R.

Job Details: 08/09/2023

Found unit set on coldest setting and defrost drain frozen causing ice to block air flow. Cleaned ice and frost and cleared drain tube. All okay. Reset to normal settings.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALZ0

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 08/09/2023

Replaced UI and control board unit put unit into diagnostics no fault codes found. Put unit into wash mode and unit ran and checked ok.(Call complete)

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 08/09/2023

"Replaced wash motor put unit thru diagnostics no fault codes present ran unit on drain and spin also started it on normal wash cycle all operations are normal. Unit ran and checked ok. I previously put in notes that cap was bad and possibly lid lock. Neither were bad, only motor needed to be replaced and thats what I charged customer for.(Call complete)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 08/09/2023

"Replaced turn table motor and plastic track the unit still making noise. I removed the track from the equation and the glass turned with no sound. The glass is not warped, the track is not broke, it sounds like the glass is moving on the track or the track is making the noise from weight of glass and items set on glass. I cannot see or feel any defects in the bottom mold of the microwave. Gonna call and document with whirlpool tech support at this time there is nothing else we can replace to make sound go away. Will call customer when part comes inWhirlpool Tech ( Brandon) SR#7737051737 Wants us to replace the glass before saying non repairable; ordrng 1 W11685581 (Glass)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Matthews, North Carolina 28105

Jeff L.

Job Details: 08/09/2023

Replaced control put unit into diagnostics no fault codes detected. Unit ran and checked ok(Call complete)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Vernon, Connecticut 06066

Jeremy B.

Job Details: 08/09/2023

Installed new 3rd rack rail. All checks ok.

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Northbridge, Massachusetts 01588

Angel R.

Job Details: 08/09/2023

"Ran diagnostics found F0E1 load detected during wash cycle, F6E1 communication error MCU. Checkled voltage going to mcu as well as ccu and both getting 120v. Ohmed out wiring between both and checked out ok. Possible door lock issue is mentioned in tech sheet. Checked voltage going to door lock and got erratic reading. Advised customer pricing of door-switch and install and they have decided to look into buying new as this is 12 years old."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 08/09/2023

"Installed parts listed and cycled, tested fine."

We serviced a

LG REFRIGERATOR

Model LTCS20020W

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 08/09/2023

"Installed parts listed and cycled back on, fan now running, please allow 24-48 hours for temps to regulate."

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