Service History 544

We serviced a

FRIGIDAIRE REFRIGERATOR

Model PHLT219SCBB

Near Agawam, Massachusetts 01001

Roger R.

Job Details: 08/16/2023

Found unit has a bad sealed system . Due to age and condition customer chooses to replaced unit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Simsbury, Connecticut 06070

Gary V.

Job Details: 08/16/2023

"Installed parts listed and cycled, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Windsor, Connecticut 06095

Gary V.

Job Details: 08/16/2023

"Arrived and customer speaks Spanish and had Home Depot dispatch call, but she has extended warranty with Home Depot and shes going to call Home Depot back and have them dispatch under extended warranty. Saved ticket as needing freezer glide kit, needs part number w11658402 glide kit"

We serviced a

GE WASHER

Model GUD27ESSM0WW

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 08/16/2023

"Inspected and found drive belt came off drive pulley, reinstalled belt temporarily and will order new belt and return to install. **Returning tech, needs windex cleaner to clean motor and drive pulleys of grease and debris**.; ordrng 1 WE12X27300 (Belt)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Waterbury, Connecticut 06710

Jimmy R.

Job Details: 08/16/2023

"Ran washer thew a diagnostics and found error F0e2 over suds ran step 12 and checked all operations and unit went threw properly. Ran wash cycle and notices subs building in tub and dispenser dripping water, removed dispenser and found not syphoning detergent and water due to clogged found when filling water would over flow and leak out, cleaned dispenser and water is now draining. Ran a drain and spin and found unit draining water and spinning out advised over sudsing will shut unit off and not allow it to spin out advised using Clean cycle once a month to clean out tub and dispenser.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near New Britain, Connecticut 06053

Chuck M.

Job Details: 08/16/2023

Customer complaint is that replace filter light would not turn off. Inspected and found container underneath filter door was wedged against door. Removed container and replace filter light went out. Tested filter door multiple times and it checked ok. Filter shows 100% remaining. Advised customer to leave filter door clear from items being against it. ; dspstn on spec-tagged invntry: 1 EDR2RXD1 WATER FILTER

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 08/16/2023

"Clock has been repeatedly resetting itself, mainly occurre for about a weeks time and then has been working properly since. No error in history.Moved unit out and moved power cable, no interruption to clock operation. Being intermittent ordering control. Office to contact cs when part and authorization come in to schedule return.; ordrng 1 W11544349 (Control)"

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 08/16/2023

"Unit under 1yr wp warranty per service bench.Unit will not turn on. No voltage at terminal, no voltage at outlet. Lower right breaker on left breaker box was tripped, reset and drier running. Allowed to run on high heat timed dry for ten minutes with no issues. Heating fine. Possible weak breaker, but unit is testing ok.Also complained of loads not being dry when done, explained sensor can be fooled, can run timed dry. Also keep filter and vent clear."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Charlotte, North Carolina 28278

Ryan S.

Job Details: 08/16/2023

"Customer complained unit stop cooling , customer had cut off unit. Upon arrival started unit up and compressor started, found no frost pattern, found Freon had leaked out for the most part. Had very low pressure. Barged with nitrogen to check for leaks. Checked for leaks with bubble test around compressor and everyone in back of u it. No leaks detected. Checked evap in refrigerator side and checked lines going to evap in ref, no leaks on visible lines, checked freezer evap with bubble test and no leaks found. Bubble tested around hinges to check for possible leaks there no bubbling up. Rechecked several points and can no find leak , think leak is in frame in lines going to ref evap but cant reach. Sr# 7737107436 techline said to put in 140 psi nitrogen and check levels of compressor no leaks still found. Got levels hooking up and found low side had vaccum -19 to 21psi and high side had 21-22psi the standing or equalized pressure was 10psi. Techline put unit up for review. Informed customer whirlpool will contact with further information per review."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Charlotte, North Carolina 28278

Ryan S.

Job Details: 08/16/2023

"Customer complained bottom of oven was sticking out. Took off door and bottom vent to show customer unit is properly installed. The vent is the part they thought was sticking out. Informed customer frame is behind vent and unit is properly installed , showed customer unit can be pushed back any further and referenced pictures taken before work. Customer understood once she saw the vent come off and saw the actual frame of the unit. Customer was satisfied with explanation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C5EXY00

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 08/16/2023

Customer complained of minor leak on bottom of ref on left side. Took off bottom panel and found larger water line leaking at fitting. Replaced fitting from ts part. Reassembled and ran water and icemaker. Unit not leaking now. Verified proper operation. ; used 1 WP2300868 (FITTING 5/16-5/16) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 08/16/2023

"Checked and found ice forming around inside top of door and cabinet. Checked door gasket, sealing properly around full perimeter of door. Can feel a slight give on inside liner of door near the top. Door has a void in the insulation. Ordering freezer door. Advised customer that door would be shipped directly to her and she would need to inspect door for damage and call office to schedule return visit.; ordrng 1 LW10913113 (Freezer door)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Manchester, Connecticut 06040

Jeremy B.

Job Details: 08/16/2023

Customers complaint is after wash completed they open door and water drips out of vent. Recommend using rinse aid and will replace vent. ; rqstng P&A on 1 W11545290 (Deflector) and 1 W11545539 (Gasket) and 1 W11649995 (Vent assy)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 08/16/2023

Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes and ran two service cycles. I did not identify any leaks at all. I did check under the unit and seen I small amount of water accumulated near the rear right foot. The cx has an imbalance issue before which may have contributed to the small leak. I Installed the drip pan the cx purchased and calibrated the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near South Windsor, Connecticut 06074

Jeremy B.

Job Details: 08/16/2023

Washer not draining. Found broken wire at drain pump and wire cover broken. Repaired wire all checks ok will order and replace harness and pump. ; ordrng 1 W11643701 (Harness) and 1 W11399437 (Pump)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near South Windsor, Connecticut 06074

Jeremy B.

Job Details: 08/16/2023

"Found adjusters broken at top rack. Installled truck stock adjuster kit but it had two right adjusters and not a left. Will reorder. ; ordrng 1 W10712395 (Adjusters), used 1 W10712395 (ADJUSTER) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 08/16/2023

"Inspected and found Gearcase broken, quoted and they will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near West Hartford, Connecticut 06110

Chuck M.

Job Details: 08/16/2023

Customer complaint is that water was still coming through diffuser area. Found diffuser will break when removed. Ordered diffuser. ; ordrng 1 W11188815 (diffuser)

We serviced a

WHIRLPOOL WASHER

Model LHW0050PQ2

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 08/16/2023

"Older stacked front load washer. Was able to get unit to fill, agitate, drain fine, door locks, spins, took several attempts, but unit did each.Unit intermittently stops mid cycle start light blinking and did that for me as well. Can just hit start and it starts again.Intermittent failure wed be looking at control first, unfortunately is nla, confirmed by office."

We serviced a

WHIRLPOOL DISHWASHER

Model DU1100XTPS8

Near Troutman, North Carolina 28166

Vincent O.

Job Details: 08/16/2023

Installed new control and panel. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Denver, North Carolina 28037

Mark C.

Job Details: 08/16/2023

"Upper rack has broken adjusters and is missing many pieces. ; rqstng P&A on 1 W10712395 (Adjusters) and 1 WPW10082649 (Cup holder), ordrng 1 W10919676 (Clip)"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Tolland, Connecticut 06084

Jeremy B.

Job Details: 08/16/2023

"Customers complaint is microwave not powering on. Said they opened the door and it went out. Needs new interlock, fuse, and filter ; ordrng 1 W11213912 (Interlock) and 1 W11213913 (Filter) and 1 W10138793 (Fuse)"

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW1

Near Worcester, Massachusetts 01606

Chris B.

Job Details: 08/16/2023

Replaced all parts and washer running normal. Ran two diagnostic and a calibration cycle and all working normal.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 WPW10427633 SHIELD

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDB09

Near Worcester, Massachusetts 01602

Amanda R.

Job Details: 08/16/2023

"Comp,aint that didnt freeze until Tuesday night and was making a loud noise Tuesday noise stopped and cooling and freezing normally today original complaint was that milk spoiled and temp rose to fifty in ff section but freezer was fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Troutman, North Carolina 28166

Mark C.

Job Details: 08/16/2023

Unit has a dent in the fresh food section door. This is an unoccupied newly constructed home.; ordrng 1 LW10912135 (Door) and 1 W11223753 (Nameplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Worcester, Massachusetts 01603

Amanda R.

Job Details: 08/16/2023

Replaced all parts tested dispensing ice normally

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 08/16/2023

Replaced lid strike and when shutting the lid it has a little catch on the frame before it goes down in lock advised customer to use for a while and see if spring on lid strike loosens up. Unit ran and checked ok(Call complete); used 1 W11457841 (Lid strike) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Matthews, North Carolina 28105

Jeff L.

Job Details: 08/16/2023

Found evaporator frosted up. Defrosted unit down and out into service diagnostic mode. Found bad heat probe need to order heat probe and will return 8-23-23Customer may arrive at home shortly after 8 amPart#W11611126; ordrng 1 W11611126 (Heat probe)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 08/16/2023

Cx complaint that the units FC door gasket is coming loose. I inspected the unit to confirm the complaint. The unit is cooling fine. The gasket came out of position. I secured the gasket position and tested th unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 08/16/2023

"Rf is warm , fr is at 30.. compressor running.Found full pattern on evap and ice build up in upper left. Evap Fan is running slow. Verified 120vac to fan.Preserving fan. Also found icemaker coating is flaking so ordering icemaker.; ordrng 1 WPW10464673 (Evap motor) and 1 4317943 (Icemaker)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Enfield, Connecticut 06082

Gary V.

Job Details: 08/16/2023

"Inspected and found evap parts not allowing defrost and evap motor bound up in ice, quoted for repair and they will call."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Shrewsbury, Massachusetts 01545

Angel R.

Job Details: 08/16/2023

"Found heating element not working, no continuity. office should have it but not showing on iPad. ; rqstng P&A on 1 W11536143 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Sharon, South Carolina 29742

Mitch H.

Job Details: 08/16/2023

Tested and found compressor locked up. Attempting to start but pulling 14 amps and clicking off. Compressor covered under 60 month sealed system warranty. Ordering compressor kit.; ordrng 1 W11370574 (Compressor kit) and 1 2Xtime (2X time)

We serviced a

MAYTAG RANGE

Model MER8800FZ1

Near Wingate, North Carolina 28174

Jonathan J.

Job Details: 08/16/2023

Complaints oven will not get hotter than 315?. I found big element had failed. Unit has a 10 year warranty sticker for all elements. No additional issues found in Replaced Beacon element tested operations everything working fine.; used 1 W10779716 (ELEMENT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Brockton, Massachusetts 02301

Aimee

Job Details: 08/15/2023

"Removed coins under wash plate, installed suspension rodsTested Washer rusting in basement advised Cust put dehumidifier on . ; dspstn on spec-tagged invntry: 1 W10528947 HUB"

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Hebron, Connecticut 06248

Jeremy B.

Job Details: 08/15/2023

Found lint housing missing screw causing a gap. Installed screw and its now tight. All checks ok.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Columbia, Connecticut 06237

Jeremy B.

Job Details: 08/15/2023

Washer giving F8E1(long/no fill) removed hoses and found good flow. Found cold screen clogged. Cleaned and instructed customer. Ran self test then calibration all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Vernon, Connecticut 06066

Jeremy B.

Job Details: 08/15/2023

Both sections not cooling. Compressor and all fans running. Found half a frost pattern. Needs new compressor and system leak checked. Defrost heater harness damaged needs new. ; ordrng 1 W11580057 (Compressor) and 1 W11650660 (Harness)

We serviced a

AMANA WASHER

Model NFW5800HW3

Near Milford, Massachusetts 01757

Aimee

Job Details: 08/15/2023

"Cust stated in the wash cycle gets stuck is draining Very erratic Found that light Cntrl not blinking service pointer W11375982. Replace acuIs drain test the wash cycle with the circulating pump.; ordrng 1 W11550652 (Acu), dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP , states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Shrewsbury, Massachusetts 01545

Angel R.

Job Details: 08/15/2023

"Ran diagnostics found F4E3 motor fault, F7E1 no heat. Have to reschedule as I had van issues and had to switch vehicles this morning. Rescheduled for tomorrow by office.; rqstng P&A on 1 W11025157 (pump&motor)"

We serviced a

KENMORE DISHWASHER

Model 665.12783K311

Near Stafford, Connecticut 06076

Roger R.

Job Details: 08/15/2023

Found unit not draining due to a blockage in the drain pump. Removed blockage (glass) and tested. Unit working properly and draining well.

We serviced a

LG REFRIGERATOR

Model LSXS26366S/09

Near Somers, Connecticut 06071

Roger R.

Job Details: 08/15/2023

Found unit has a bad sealed system with a low refrigerant charge and bad compressor. Customer chooses to replace unit.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HWH1

Near Enfield, Connecticut 06082

Roger R.

Job Details: 08/15/2023

Found unit not pumping but getting power to motor. Will need new sump assembly. Will submit for approval and return to install. I did not have assembly on truck. ; ordrng 1 W11665769 (MOTOR/SUMP)

We serviced a

AMANA RANGE

Model AGR4230BAW5

Near Bloomfield, Connecticut 06002

Chuck M.

Job Details: 08/15/2023

Customer complaint is that oven does not work. Inspected and found red wire to regulator is crushed. Ordered main harness. ; ordrng 1 W10914402 (harns-wire)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 08/15/2023

"Customer complaint is that refrigerator LEDs were out. Found freezer module out. Replaced from T/S and lights are all working. Customer complaint is that ice maker was dripping water. Found condensation in Fresh Food section and condenser fan motor noisy. Ordered condenser fan motor. Inlet water valve to dispenser and ice maker is also noisy. Ordered valve. ; rqstng P&A on 1 W11127829 (motor-cond) and 2 W10846057 (gasket-fip)s and 1 WPW10341329 (water valve assy), used 1 W10695459 (LED MODULE) from stock"

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 08/15/2023

Drug screening complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 08/15/2023

Checked unit found a small water in bottom tray could not duplicate issue could have been item stopped

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Winsted, Connecticut 06098

Ruben C.

Job Details: 08/15/2023

Replaced both water valves tested operation normal ran diagnostics tested operation normal; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Simsbury, Connecticut 06070

Ruben C.

Job Details: 08/15/2023

Checked unit replaced gearcase basket and washplate tested operation normal did not hear any noise on spin or agitate; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Avon, Connecticut 06001

Ruben C.

Job Details: 08/15/2023

Checked unit found basket severely off center could not get agitator off ordering basket gearcase agitator and dampers 2 time job; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W10752719 (Basket) and 1 W11130362 (Dampers) and 1 Time (Extra time)

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Avon, Connecticut 06001

Ruben C.

Job Details: 08/15/2023

"Checked unit could not get into diagnostic test put unit into spin motor hums tried cap from truck stock did not start ordering control motor harness and original cap; rqstng P&A on 1 W11376227 (Harness) and 1 W11222082 (Motor) and 1 W11502823 (Control) and 1 W11227944 (Capacitor), used 1 W11395618 (Cap) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH75021HZ2

Near Newington, Connecticut 06111

Chuck M.

Job Details: 08/15/2023

Inspected wave guide and it checked ok. Installed new magnetron and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Hartford, Connecticut 06112

Chuck M.

Job Details: 08/15/2023

Customer complaint is that fresh food section was warm. Customer unplugged refrigerator for a few days. Inspected and found water pooling underneath drawer from evaporator. Customer said fan was noisy in FF section. Evaporator fan is not running. Ordered evaporator cover and main control per service pointer. Verified main control version. ; ordrng 1 W10889841 (cover-evap) and 1 W11389713 (Main control)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Davidson, North Carolina 28036

Vincent O.

Job Details: 08/15/2023

"Installed new compressor. Pulled vacuum and checked for leaks. Recharged system with 45g r600. Checked and verified proper cooling. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11504420 COUPLER 8/6 NR MS00 1 W11504431 COUPLER 7/5 NR MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Rockwell, North Carolina 28138

Vincent O.

Job Details: 08/15/2023

Found open heater causing no heat condition. Replaced element. Tested and verified proper operation. All functions check ok. ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Salisbury, North Carolina 28146

Vincent O.

Job Details: 08/15/2023

Found bottom icemaker not making ice properly. Order and replace icemaker. ; ordrng 1 W10886939 (icemaker)

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW1

Near Salisbury, North Carolina 28146

Vincent O.

Job Details: 08/15/2023

Found crack in water valve housing causing water to run down back wall. Replaced valve. Tested and verified proper operation. All functions check ok. Also valve in home has drip. Informed customer of this. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

We serviced a

AMANA RANGE

Model AER6303MFS5

Near South Windsor, Connecticut 06074

Jeremy B.

Job Details: 08/15/2023

Quoted customer and they said its under warranty but showed a receipt that shows purchased 8/7/22 customer said it was delivered in December but has no paperwork.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 08/15/2023

Customers complaint is dryer not heating and taking too long. Took heating Called tech support and was given this SR#7737096197; used 1 W11224254 (VENT TEST KIT) from stock

We serviced a

KITCHENAID RANGE HOOD

Model KVWB406DSS4

Near Fort Mill, South Carolina 29715

Jonathan J.

Job Details: 08/15/2023

Complaint motor making a scraping noise on low speed I found bearing making noise cause of noise. No additional issues found at this time. ; ordrng 1 W11351717 (Motor assembly) and 1 2xtime (2xtime)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Fort Mill, South Carolina 29715

Jonathan J.

Job Details: 08/15/2023

"Icemaker is extremely loud. When placing into test 57 icemaker had E5 error code again. I found ice cream is freezer burnt and melted and freezer section is reading 4? 3.8 what degrees was the coldest. Unit set to 0? I turned off refrigerator power supply for three minutes And attempt to reset refrigerator in ordering control user interface, icemaker and freezer. Evaporator fan motor assembly for cooling issue. If those do not fix issue will be a sealed system issue. Evaporator has a full frost pattern as of now, but I suspect intermittent cooling issue occurring office to call customer when parts all come in. Allow 2xtime. ; ordrng 1 W11636543 (Ui) and 1 W11658802 (Ice maker) and 1 W11578030 (Evap motor) and 1 W11224256 (Control) and 1 2xtime (2xtime)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Fort Mill, South Carolina 29715

Jonathan J.

Job Details: 08/15/2023

Complaint refrigerator is cooling just fine leaking water from the ceiling of the refrigerator section pouring it all over the floor. I found valve is cracked again. All waterlines are frozen attaching to valve. I raised temperature in fresh food zone to 43? was set to 37?. I inspected all tubes and fittings. No cracks in tubes. Waterlines or fittings just valve will have to defrost fittings and tubes upon arrival will have to reconnect waterline and turned back on water. Customer had disconnected refrigerator from waterline and house water supply.; ordrng 1 W11579561 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 08/15/2023

Complaint not cooling in the fresh food section properly. I found issue was caused by frozen over evaporator core. I defrosted evaporator core found evaporator fan motor is locked up is trying to start but cannot start a Replaced evaporator fan motor and damper control tested operations everything is cooling properly now evaporator producing a full frost pattern going all the way down as well. ; used 1 W11087438 (EVAP MOTOR) from stock

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Hartford, Connecticut 06112

Chuck M.

Job Details: 08/15/2023

Customer complaint is that dryer would not start. Inspected and found door switch was disconnected. Connected and tested. Checked ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 08/15/2023

"Call Clint, right hand rack is broken. Middle rack. I found adjuster is broken on the right hand side. Replaced adjuster tested operations no additional issues. Found with dishwasher at this time. ; used 1 W10712395 (ADJUSTER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 08/15/2023

"Return to install new inner tub. Installed inner tub and reassemble unit. Ran calibration. Unit now spinning properly, showed customer unit spinning on high speed spin. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11454741 GEARCASE"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 08/15/2023

Customer complained unit heating but not drying. Upon arrival found unit heater cutting on and off at proper temps. Found exhaust was clogged and the apartment complex had put a metal screen on the outside of her dryer vent causing lint to build up. Informed customer issue is with vent and that of this happens again she will have to pay for the call. Verified proper operation.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 08/15/2023

"Retuned to install Ui panel. Customer was supposed to have dryer taken off washer. Dryer was still on washer but her grandson had slid dryer back so that I could install the Ui. Installed UI and UI came on and ran service mode, no error codes stored and functions working properly. Verified proper operation."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Woodstock, Connecticut 06281

Amanda R.

Job Details: 08/15/2023

Leaking water onto floor ff evaporator drain clogged cleared

We serviced a

WHIRLPOOL MICROWAVE

Model MH6130XEQ1

Near Thompson, Connecticut 06277

Amanda R.

Job Details: 08/15/2023

Unit runs not heating g quoted for new magnetron

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 08/15/2023

"Lid lock solenoid bad and capacitor leaking oil replaced both parts tested operation normal ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP , used 1 W11307244 (DOOR LOCK), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

JENN-AIR COOKTOP

Model JGC1536ADS

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 08/15/2023

Found potentiometers on gas valve upside down turn them correct way unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 08/15/2023

Found service bulletin on a kit to use I ordered that and I also ordered the heater when in service mode it checked shorted. To make a good repair unit will need those 2 parts.Part#WP12729128Part#W11457241Will return 8-21-23; ordrng 1 WP12729128 (Heater) and 1 W11457241 (Fridge kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 08/15/2023

Replac3d all parts unit ran and check3d ok(Call complete); dspstn on spec-tagged invntry: 1 WPW10179146 VALVE

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Matthews, North Carolina 28105

Jeff L.

Job Details: 08/15/2023

Replaced both parts unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ1

Near Unionville, North Carolina 28110

Jeff L.

Job Details: 08/15/2023

Replaced parts unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Charlotte, North Carolina 28209

Robert A.

Job Details: 08/15/2023

Cx complaint that the unit is making abnormal noises. I inspected the unit to confirm the complaint. The unit is cooling fine. The compressor and fans are running with no issues. The identified noises are from the SS. The compressor and refrigerant running through the system are causing the noises. I referred to the use and care guide and explained how the noises are considered normal operation. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Brooklyn, Connecticut 06234

Amanda R.

Job Details: 08/15/2023

Fae2 unit tripping breaker unit is on a gfi breaker has no pattern one week good next tripping half way through cycle or two into cycje unit working normally explained it cant be in a gfi breaker

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Brooklyn, Connecticut 06234

Amanda R.

Job Details: 08/15/2023

F8e1 inlet screens clogged with sediment cleared tested filling normally

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ1

Near Sterling, Connecticut 06377

Amanda R.

Job Details: 08/15/2023

Throwing f2e1 error code keypad wont respond to requests reset power working normally quoted for new stainless door

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Canterbury, Connecticut 06331

Amanda R.

Job Details: 08/15/2023

Black wire going to drain pump broken fixed lid lock wont recognize lid closed ; used 1 W11394572 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Mooresville, North Carolina 28117

Mark C.

Job Details: 08/15/2023

Installed new control and transformer unit is fully operational.; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC

We serviced a

WHIRLPOOL WASHER

Model VAW3584GW2

Near Waterbury, Connecticut 06705

Jimmy R.

Job Details: 08/15/2023

"Checked over machine and found customer having issues with clothes getting stuck under agitator after a wash. Checked agitator and found one side siting up super high and other side low,found clothes goin under high side of agitator and getting stuck. Removed agitator and found plastic warped on one side cusing it to sit up in the air, unit needs new agitator and kit will order and return ; ordrng 1 WP3951744 (Agitator) and 1 285809 (Agitator kit)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ02

Near Waterbury, Connecticut 06706

Jimmy R.

Job Details: 08/15/2023

"Checked over unit and found fridge section not cooling checked freezer and found cooling but ice building up around fan and fridge air intakes, removed air cover in freezer and found air tunnel frozen up and the plastic piece that covers the screw hole an extra one had gotten into air tunnel inside blocking air from fridge section. Removed plastic piece and melted ice build up checked air flow and unit is now cooling properly, checked gaskets and they are sealing and all operations are working to specs"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Windham, Connecticut 06280

Amanda R.

Job Details: 08/15/2023

"Door seal ripped squealing noise occurring while tumbling water ; ordrng 1 4392065 (Kit), dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Mooresville, North Carolina 28115

Mark C.

Job Details: 08/15/2023

Installed new sump assembly unit is showing an f1e2 mcu error due to a faulty control.; ordrng 1 W11632704 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Monroe, North Carolina 28110

Jeff L.

Job Details: 08/15/2023

"Replaced control board that was on my truck from this call we had to reschedule the other day. Ran unit thru service modes all operations are normal. Getting power down to heater the heater is coming on. I strongly advise using jet dry all the time and running your tap at kitchen sink until its hot. These new dishwashers are looking for 120 degrees coming into dishwasher. If instructions are not followed that are in the owners manual the dishwasher will never give it a best performance,(Call complete); used 1 W10440219 (Control) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZC3115DW01

Near Monroe, North Carolina 28110

Jeff L.

Job Details: 08/15/2023

"Found chest freezer running normal, making no unusual sounds at all homeowner said husband pulled it out this morning and cleaned out behind it. He may have solved the problem himself. At this time there is nothing I can do. If problem continues please call us back.(Call complete)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near York, South Carolina 29745

Mitch H.

Job Details: 08/15/2023

"Checked and found unit cooling and operating properly. Ran diagnostics, all systems tested good. Sound is coming from water hitting heater when in defrost. Unit operating as desired."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 08/15/2023

"Checked and found door seal compressed in top right corner and not sealing properly. Replaced gasket, tested and ran dishwasher. Operating properly with no leaks. Ran diagnostics and checked for error codes, none stored.; used 1 W11483553 (Gasket) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Clover, South Carolina 29710

Mitch H.

Job Details: 08/15/2023

"Replaced slide rail assemblies and gasket. Tested door operation, closing and sealing properly. Checked gasket seal around full perimeter of door, all sealing correctly."

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Clover, South Carolina 29710

Mitch H.

Job Details: 08/15/2023

"Confirmed purchase date and took pictures of receipt. Confirmed error code, long drain. Removed top and front of washer. Found old drain pump screen clogged and lint wrapped around impeller. Replaced drain pump, reassembled, tested. Now draining and operating properly.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Clover, South Carolina 29710

Mitch H.

Job Details: 08/15/2023

"Tested and found element bad. All thermal fuses and high limit test good. Replaced, tested, dryer now heating and cycling correctly. ; used 1 WP3387747 (Element) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 08/15/2023

"Checked over dryer and found wile tumbling unit would make a very loud grinding noise non stop. Found noise coming from left side of cabinet due to drum running on side, removed top and found cabinet hitting due to pushed in just enough to rub on drum pushed out Cabinet and unit is now clear and operating to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Franklin, Massachusetts 02038

Aimee

Job Details: 08/15/2023

"Error code f0E3Ran diagnostics found the shifter just circulating and wont lock tub or wash plateReplaced actuator and tested found also needs a cam and latch Cust stated erratic doesnt always lock. Strike good some crap in the latch assy tried to clean out ; ordrng 1 W10721967 (Drive clutch kit) and 1 W11394572 (Latch), used 1 W10913953 (Actuator) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Chicopee, Massachusetts 01013

Chris B.

Job Details: 08/15/2023

Complaint that the unit is not cooling properly. Found heavy damage to the bottom plate. Called tech line and the unit is deemed unrepairable but its out of the 30 day window customer will need to contact Whirlpool customer service and have the issue further addressed. SR#7737093160. Gave customer SR# and Whirlpool customer service contact number that customer has to call to further review the issue.

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Springfield, Massachusetts 01108

Chris B.

Job Details: 08/15/2023

Complaint that the washer is not cycling on. Found bad lid lock. Replaced part and unit running normal. ; used 1 W11307244 (DOOR LOCK) from stock

We serviced a

KENMORE WASHER

Model 110.29132411

Near Longmeadow, Massachusetts 01106

Chris B.

Job Details: 08/15/2023

Complaint that the lid is broken and wont hold to lock. Quoted for parts and labor. Customer will want to look into another unit. Tried to run payment on ticket and through the office it no success. Customer asked to contact again later so they could give office card number to run it again. Office will call customer later again when the system is back up and running.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ09

Near Hartford, Connecticut 06106

Ruben C.

Job Details: 08/15/2023

Checked unit found door switch broken could not get wires for door switch out had to call techline per techline has been defamed non repairable out of warranty cust has to call cust relations Sr 7737099954; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 08/15/2023

Installed new control and frame. Unit appears to be cooling normally. Left compressor with customer they will keep a eye on it over the next few weeks.

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