We serviced a
KITCHENAID TRIO CD
Model KRFC300ESS09
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
10/12/2023
Checked and tested ice maker. Would not cycle or move at all. Ordering ice maker. Checked part availability and scheduled return visit for 10/18 8-1; ordrng 1 W11556926 (Ice maker)
We serviced a
MAYTAG LAUNDRY CENTER
Model MVW4505MW0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
10/12/2023
"Tested and verified lid lock bad and not working. Replaced lock, tested, washer now operating properly.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
10/12/2023
Washer leaking from the bottom. Found water leaking where gearcase meets the tub. Appears like a screw from gearcase damaged tub. ; rqstng P&A on 1 W11219115 (Tub)
We serviced a
SAMSUNG REFRIGERATOR
Model RF18A5101SR
Near Norfolk, Massachusetts 02056
Aimee
Job Details:
10/12/2023
Found the icemaker leaks drips in bucket and the cubes are large. Making one solid ice cubWater valve over filling Need valve and icemaker; ordrng 1 DA97-05037D (Ice maker) and 1 DA62-01477A (Water valve)
We serviced a
BOSCH REFRIGERATOR
Model B20CS80SNS/02
Near Franklin, Massachusetts 02038
Aimee
Job Details:
10/12/2023
Installed new icemaker and advanced to fill with water complete
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Middlefield, Connecticut 06455
Jeremy B.
Job Details:
10/12/2023
Dryer not heating but tumbling found open high limit. Found vent clogged outside at flap. Replaced high limit and cleared vent. All checks ok. ; used 1 WP40113801 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
10/12/2023
"Disassembled dryer, removed and replaced drive motor, blower wheel and control. Reassembled, tested, dryer operating properly and correctly.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
WHIRLPOOL WASHER
Model WTW6700TU2
Near York, South Carolina 29745
Mitch H.
Job Details:
10/12/2023
"Tested and ran diagnostics. Drain pump working correctly but stays on and will not go to spin in diagnostics cycle. Checked and ensured basket was free and floating. Found F 71 error code has returned. Called tech line spoke to Chris SR# 7737542444. He said to check pressure hose, found no obstruction or debris in hose. Per tech line requesting P&A for lower harness and control. Called, checked part availability, part is on B/O. Advised customer office will call when part arrives to schedule return.; rqstng P&A on 1 WPW10200900 (Control) and 1 WPW10137697 (Harness), dspstn on spec-tagged invntry: 1 W10536347 DRAIN PUMP"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near York, South Carolina 29745
Mitch H.
Job Details:
10/12/2023
"Tested and ran diagnostics. Found long fill error. Tested valve and found cold water side not working. Replaced valve, ran calibration. Ran manual test for valves, agitate and spin. All working correctly.; used 1 W11210459 (Valve) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Blacksburg, South Carolina 29702
Mitch H.
Job Details:
10/12/2023
"Removed and replaced drain pump, cam, actuator and control. Ran calibration and and diagnostic cycle. All functions operating properly. Left hub and agitator with customer, did not replace those, not needed.; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10721967 CAM KIT , and 1 W10913953 ACTUATOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fort Mill, South Carolina 29715
Jeff L.
Job Details:
10/12/2023
Found door on freezer not getting shut all the way. Advised customer how to shut door properly with middle of handle..Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Fort Mill, South Carolina 29715
Jeff L.
Job Details:
10/12/2023
Sump assembly was damaged sending back for credit rescheduling customer for 10-18-23 pmPlease see pics ; ordrng 1 W11460945 (Sump assembly) and 2 2xframe (2timeframe)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Charlotte, North Carolina 28269
Vincent O.
Job Details:
10/12/2023
Found voltage coming directly from p2-2 connections at main control. Unit will need main control replaced. Ordering main control. Verified halogen bulb in unit. Recommend replacing both hood and main controller at same time. ; ordrng 1 W11383756 (Control)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/A
Near Norton, Massachusetts 02766
Aimee
Job Details:
10/12/2023
Cust over packet the freezer and wasnt closing empty some things and re arranged Ice maker isnt working tried to harvest or reset nothingNo moisture in where ice maker sitsNeeds ice maker; ordrng 1 DA97-15217D (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Mint Hill, North Carolina 28227
Robert A.
Job Details:
10/12/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Newington, Connecticut 06111
Ruben C.
Job Details:
10/12/2023
Checked unit found ice maker did not harvest using test button replaced ice maker started harvesting and called for water normally cust was given authorization for parts and labor; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Charlotte, North Carolina 28262
Vincent O.
Job Details:
10/12/2023
"Found unit is heating but is not heating properly due to turntable not staying in place. Also found exhaust fan will not turn on at all. Order and replace turntable assembly, fan, and control. ; ordrng 1 W10642989 (Turntable motor) and 1 W11252182 (Ring) and 1 W11319884 (Spindle) and 1 W11441128 (Fan) and 1 W11552021 (Control)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killingly, Connecticut 06241
Amanda R.
Job Details:
10/12/2023
Complaint washer getting stuck on certain times on any cycle no saved errors usually 18 mins today it got stuck on 12 mins checked outlet has normal polarity needs new controls ; rqstng P&A on 1 W11478526 (Suspension) and 1 W11400156 (Console) and 1 W11419171 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Putnam, Connecticut 06260
Amanda R.
Job Details:
10/12/2023
F7e1 f5e4 errors starts and then goes to complete shifter bad replaced actuator tested started normally ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hartford, Connecticut 06120
Chuck M.
Job Details:
10/12/2023
Installed control and tested. Washer checked ok. Showed customer it works.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH1163XVQ1
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
10/12/2023
Checked microwave and found turn table making a grinding noise wile running found turn table motor stripped out and needs to be replaced will order and return ; ordrng 1 WPW10466420 (Turn table motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
10/11/2023
"The parts have been installed. The unit is working as designed.; dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
10/11/2023
"The parts have been installed, the unit has been tested. The unit works as designed.; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Charlotte, North Carolina 28262
Vincent O.
Job Details:
10/11/2023
Installed new compressor. Pulled vacuum and checked for leaks. Recharged 47g r600a. Tested and verified proper operation. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Charlotte, North Carolina 28269
Vincent O.
Job Details:
10/11/2023
Installed new compressor. Pulled vacuum and checked for leaks. Recharged 65g r600@. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cornelius, North Carolina 28031
Vincent O.
Job Details:
10/11/2023
Installed new capacitor and clutch. Clutch still not engaging. Tested voltage at stator connections 77v. 77v from control. Spoke with tech line. Unit will need control and harness. Also ordering stator. Sr. 7737532867. ; rqstng P&A on 1 W11419171 (Control) and 1 W10915700 (Stator) and 1 W11568984 (Harness)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
10/11/2023
Customer says he was told by Maytag that washer was covered under warranty through November. Explained that we would need an authorization from them. He is going to call and will have to reschedule. No service performed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, North Carolina 28278
Jeff L.
Job Details:
10/11/2023
Replaced updated heater also replaced control board defrosted down unit all operations are normal unit ran and checked OKCall complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Charlotte, North Carolina 28278
Jeff L.
Job Details:
10/11/2023
Found dishwasher cutting off 5 mins after starting and UI going blank I checked for good voltage to dishwasher and its good. Th customer complained that it was getting extremely hot. Of course I could not get it to duplicate problem nor could I use diagnostics because of UI going blank. Office will call customer when parts come inPart#W11659652Part#W11660283Part#W11573758; ordrng 1 W11659652 (UI) and 1 W11660283 (Control) and 1 W11573758 (Thermostat)
We serviced a
WHIRLPOOL KITCHEN
Model WDF330PAHB4
Near Charlotte, North Carolina 28226
Jeff L.
Job Details:
10/11/2023
Customer complaining of dishwasher not drying dishwasher. The daughter says the dishwasher is fine and she told her mom not to call for service. I found no jet dry in dishwasher and customer not running tap before starting dishwasher at max temp the water coming from tap was 119 degrees. I put unit into service mode no fault codes were present. I explained to the customer that when starting dishwasher the heated dry has to be selected. At this time the dishwasher is working properly. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
10/11/2023
"I replaced all previously ordered parts I performed a calibration cycle tested operation no additional issues found with washer at this time. No abnormal noises heard either at this time. Customer started a load no water leaking either. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , and 1 W11449840 GEARCASE"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
10/11/2023
Dishwasher is leaking thru soap dispenser warped and needs to be replaced also the top rollers racks are not operating correctly. Needs to be replaced. Will be back out 10-16-23 pmPart#W11559689Part#W11561204; ordrng 1 W11559689 (Inner panel) and 2 W11561204 (Racks)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Berlin, Connecticut 06037
Jeremy B.
Job Details:
10/11/2023
Installed new compressor pulled vacuum then recharged with 47G of R600A. Please allow 24hrs for temps to stabilize. ; used 1 R600A (R600A 14.8 OZ) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Berlin, Connecticut 06037
Jeremy B.
Job Details:
10/11/2023
Found wire broken at drain pump causing no drain. Was able to repair wire and drain water and run self test all checks ok. Needs new harness. ; ordrng 1 W11590868 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
10/11/2023
Suspension rods worn causing machine to go off balance. Needs new suspension. ; rqstng P&A on 1 W11130362 (Suspension)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
10/11/2023
Customers complaint is water leaked out of dispenser. Arrived and found dry dispenser. Purged a few cups out of dispenser and cycled icemaker. All checks ok. Found no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
10/11/2023
Checked and found wires broken at bottom of door causing ice maker not to work. Requesting P&A for freezer door.; rqstng P&A on 1 LW11037733 (Freezer door)
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ0
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
10/11/2023
Checked and found display completely blank. Would not respond to any inputs. Confirmed unit has correct voltage incoming. Checked part availability and scheduled return visit for 10/18 8-1; ordrng 1 W11493411 (Control) and 1 W11186019 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM00
Near Indian Land, South Carolina 29707
Mitch H.
Job Details:
10/11/2023
"Checked and found ice maker working but not dispensing. Auger motor bad. Ordering motor, yoke and bracket. Checked part availability, bracket is special order. Advised customer that office will call to schedule when parts arrive.; ordrng 1 WPW10317991 (Auger motor) and 1 WPW10169511 (Yoke) and 1 W10304376 (Bracket)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
10/11/2023
"Replaced lid latch and strike the strike hits a little before it goes into latch nothing to be done about that the way the part is made. I advised customer once the spring loosens up in strike maybe it will close to their satisfactionCall complete; dspstn on spec-tagged invntry: 1 W11457841 STRIKE , used 1 W11394572 (Latch) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
10/11/2023
Replaced capacitor unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Iron Station, North Carolina 28080
Ryan S.
Job Details:
10/11/2023
Customer complained unit wont start after sense goes straight to done. Found capacitor had came out of clamp. And broke wire. Repaired wire and secured capacitor so that it wont come out of clamp. Reassembled and ran service mode. Verified proper operation.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558FEZ03
Near Newington, Connecticut 06111
Ruben C.
Job Details:
10/11/2023
Checked unit found relay faulty open not letting comp operate replaced relay comp started imediately will need to let unit operate for at 24 to 48 hours to see if cooling and freezing; used 1 8201786 (OVERLOAD/RELAY KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Avon, Connecticut 06001
Ruben C.
Job Details:
10/11/2023
Checked unit found panel not responding stuck in control lock ordering console in white; ordrng 1 W11591400 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Farmington, Connecticut 06085
Ruben C.
Job Details:
10/11/2023
"Replaced control ,ui and console tested operation normal ran diagnostics normal ran cycle normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS10
Near Newington, Connecticut 06111
Chuck M.
Job Details:
10/11/2023
Customer complaint is that dispenser was not dispensing water. Inspected and found reservoir kinked. Corrected and tested. Showed customer it works.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
10/11/2023
Customer complaint is that refrigerator is not cooling. Unit was unplugged upon arrival. Plugged in and tested amp draw at compressor and got .5 amps. Found very poor frost pattern on evaporator. Frost pattern would not pass 2nd coil on evaporator. Took pic. Ordered compressor and couplers R600a. ; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Process Stub) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near East Hartford, Connecticut 06108
Roger R.
Job Details:
10/11/2023
Found unit working properly at this time. Found no issues with sealed system or fans. Instructed customer about refrigerant noises during shut down and balance of system
We serviced a
MAYTAG DRYER
Model WTW5057LW0
Near Springfield, Massachusetts 01128
Gary V.
Job Details:
10/11/2023
"Inspected and found unit does let in a bit of warm water on cold, settings and design is normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near East Hartford, Connecticut 06108
Mike K.
Job Details:
10/11/2023
"Unit is covered by 1yr wp warranty per service bench.Complaint of noise level when running. Sound heard is from fr evap fan. Removed cover and full evap pattern but no blockage., pulled fab blade off and put back on and same. Grows in sound the longer it runs and when ramping up. Ordering fan, evap fan motor and cover, as tab broke in removing.; ordrng 1 WP67006337 (Fan) and 1 W11661931 (Evap fan motor) and 1 W11176847 (Grill)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS48QDW00
Near Longmeadow, Massachusetts 01106
Mike K.
Job Details:
10/11/2023
"2nd tech on built in sealed system repair. Conpressor replaced, held vacuum, charged with 7.5 oz r134a and unit verified starting to cool."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
10/11/2023
"Cx complaint that the unit is still making noise while it runs. I inspected the unit to confirm the complaint. I found no error codes, the cx has multiple videos of the issues with clothes. I called WP to document the issues. Multiple gear cases have been replaced already. I ran a service cycle, all components passed with no issues. There were noises but they were within the range of normal operation. Functionally the unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Weddington, North Carolina 28104
Jonathan J.
Job Details:
10/11/2023
"Complaint unit not making ice I found harness is broken at the bottom of the door unit will need door to fix for Whirlpool icing on the left side could be caused by customer, blocking, venting, inside a refrigerator and allowing food to sit on the back wall. Poor airflow issues. ; ordrng 1 W11395866 (Door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
10/11/2023
"Complaint not making ice rework I found fill tube was frozen over I found fill tube heater had come detached from fill tube I reattached heater verified in test 19 heater is getting hat has 124.3vac getting to it in test mode e0 in test 56 test 45 filled ice maker with water after running test 57 ice maker harvest. If customer calls back for a no ice condition, will need main control to fix if fill tube is frozen over again."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
10/11/2023
"Complete wash machine is not doing anything will press start and then less than five minutes later washing machine will say cycle complete. I found actuator arm had broken. I replaced actuator, found camo, sticking, replaced cam I performed a DLMS calibration cycle I tested operations. No additional issues found with washing machine here today.; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVW6500MBK1
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
10/11/2023
Complaint Wash machine is very loud during spin cycle. Makes loud banging noises and clunking noises all the time. Noises machine is making or normal noises. Noises unit is making ours due to no insulation during manufacturing process anymore. Clunking is from cam and out of balance issues. Loading issues. Sway in basket is due to the independent suspension that unit has no issues with the suspension at this time. No additional issues found no error codes in fault history at this time everything is working properly. I performed a calibration procedure and checked leveling of the machine. Machine is properly leveled. No abnormal noises with an empty tub.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ0
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
10/11/2023
Complaint burning smell smells like a BBQ fire pit. Lighter fluid. I found no electrical issues. I found no plastics issues. I found no issues that I can with the control no lighting issues no wall electrical issues. All the elements are glowing red hot and working properly and cycling like theyre supposed to no error codes in fault history Whirlpool file number 7737534045 file number. Per whirlpool and images uploaded no safety issues with the machine. No property damage no bodily injury occurring or occured. Vocs more than likely cause of odor from construction and painting.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ1
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
10/11/2023
"Complaint microwave is not heating up food making loud, buzzing noise. I found magnetron has failed and so has diode. Capacitor. Still within range. No additional issues found with microwave or waveguide.; ordrng 1 WPW10693025 (Magnetron) and 1 W11256462 (Diode)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Denver, North Carolina 28037
Ryan S.
Job Details:
10/11/2023
"Customer complained unit not working. Goes straight from sense to done. Found shifter fault. Ran service mode and found agitate and soinnnot working. Replaced capacitor and actuator from pre id ts, reassembled and ran service mode and all functions including agitate and spin now working. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 W11395618 CAPACITOR/INTER COIL"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDP02CRBLO
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
10/11/2023
"Came to install parts ordered by previous tech, installed part and ran hes unicycle and unit filled and started washing, informed customer unit floor will need to be fixed to get unit even, also noticed drain line runs straight through floor and doesnt go up before , informed customer drain line should go up to close to top of unit for proper install ion and will need to get someone to re plumb drain line to fix issue. Unit is working because of check valve. Verified proper operation. ; dspstn on spec-tagged invntry: 1 WPW10158389 VALVE"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS22
Near Indian Land, South Carolina 29707
Mitch H.
Job Details:
10/11/2023
"Tested and confirmed F8E0 error. Blower not running on low speed. Also found element support in microwave broken. Ordering blower, control and support clip. Advised customer that office will call when parts arrive.; ordrng 1 W11448962 (Control) and 1 W11598119 (Blower) and 1 W10909479 (Support clip) and 1 2Xtime (2X time)"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
10/11/2023
Cx complaint that the unit shakes aggressively and makes a noise while it spins. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The noise is from the drain tube hitting the rear panel. The drain tube is missing the u shaped neck the help it sit correctly. It would help to secure the tube against the water hoses as well. The cx needs the unshaped neck for the drain tube and secure the hose. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Charlotte, North Carolina 28208
Robert A.
Job Details:
10/11/2023
"Cx complaint that the unit is not making Ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. The IM was off from the UI, I turned on the IM holding temp & fast cool and ran a harvest cycle. The IM complete the harvest cycle and filled with water. The unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
10/11/2023
Cx complaint that the upper rack does not lock into the raised position. I inspected the unit to confirm the complaint. I found the right side rack clip has separated and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W11551430 (Upper rack adjuster (right)) and 1 W11551537 (Upper rack adjuster (left))
We serviced a
MAYTAG DISHWASHER
Model WDT740SALZ0
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
10/11/2023
"Returned to install new panel. While is stalling new panel foudn panel had warped corner, didnt notice unitill pulling on top control. Needs new panel ordering panel. Informed customer office will call when part is available. ; ordrng 1 W11461694 (Stainless panel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
10/11/2023
Return to install stop install parts. Verified proper operation of rack left wheels with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PHEXNL00
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
10/11/2023
Customer complained unit leaking stopping when she turned off water. Found housing leaking when Turing water back on. Scheduling return call for 10-17-23 am. ; ordrng 1 WP2186443 (Housing.)
We serviced a
JENN-AIR RANGE
Model JDS1750ML0
Near Pineville, North Carolina 28134
Jeff L.
Job Details:
10/11/2023
Found door not shutting all the way barely making up light switch I have ordered hinges and receivers to correct this issue.will return on 10-20-23Part# qty 2 W11647009Part#W10605411Part#W10634238; ordrng 2 W11647009 (Hinges)s and 1 W10605411 (Hinge receiver) and 1 W10634238 (Hinge receiver)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Davidson, North Carolina 28036
Vincent O.
Job Details:
10/11/2023
Installed new drain hose. Tested and verified proper operation. No leaks. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Davidson, North Carolina 28036
Vincent O.
Job Details:
10/11/2023
Found compressor inefficient and not cooling to freezer. Unit will need compressor and 3way valve. Provided estimate to customer for repair. Customer does not wish to repair at this time.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Salisbury, North Carolina 28146
Vincent O.
Job Details:
10/11/2023
Upon arrival found unit on front porch. No way to test. Installed new suspension. Verified what I could. No way to test properly.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
10/11/2023
Checked and found timer very tight and hard to turn and knob cracked. Ordering timer and knob. Called and checked part availability and scheduled return visit for 10/16 12-5; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
10/11/2023
"Tested unit and found fridge section would not cool checked freezer section and items are frozen properly, checked air flow to fridge and found no air blowing out of air tunnel removed damper and found tape had gotten out in damper blocking air flow blowing up to fridge, removed tape and air is now flowing properly set fridge temps and all operations are now working to specs ; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
10/11/2023
Checked and found door hinges bent causing door to make a squeaking noise when opening and closing. Ordering hinges. Checked part availability and scheduled return visit for 10/16 12-5; ordrng 1 W11613573 (Hinge) and 1 W11613572 (Hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near York, South Carolina 29745
Mitch H.
Job Details:
10/11/2023
"Checked and tested, found compressor locked up. Pulling 12 amps attempting to start. Customer provided receipt but it does not show dealers name. Customer will check with Lowes to try to get receipt. Ordering compressor kit. Checked part availability and scheduled return visit for 10/17 8-1o; ordrng 1 W11370574 (Compressor kit) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
10/11/2023
"Ran washer and found unit would go into a spin cycle then Start to shake out of control and walk forward, found washer leaning to the right side causing tub to lean to the right and go off balance. Adjusted legs and leveled tub so unit would spin properly, advised customer on loading machine with equal weights to make sure tub is level. Recalibrated unit and all operation# are now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS48QDW00
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
10/11/2023
Replaced and reinstalled compressor. used W11506635 process tube Recharged with 7.5 oz R134A. Vacuum held proper before refilling.
We serviced a
ESTATE DRYER
Model EED4300VQ1
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
10/11/2023
Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found the unit is getting 243v from the wall and at the terminal block. The door switch is loose with no continuity and needs to be replaced. Im ordering the part for the return visit. Cx paid in full by check.; ordrng 1 WP3406105 (Door switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Clover, South Carolina 29710
Mitch H.
Job Details:
10/11/2023
"Tested and ran diagnostics. No stored error codes. Ran diagnostics cycle, found heater not getting hot. Replaced heater, ran diagnostics cycle again, checked and ensured proper voltage to heater and heater operating correctly. Completed diagnostics cycle with no issues. Dishwasher operating properly.; used 1 W11537778 (Heater) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Springfield, Massachusetts 01105
Roger R.
Job Details:
10/11/2023
"Found evidence of freezer drawer being ajar and ice and frost in fan area. Cleared ice from fan area checked evaporator. All looks good evaporator, frost pattern was proper."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
10/11/2023
"Ran washer and found unit would start a cycle then go straight to done and never fill or sense, checked errors and found F7e1 tachometer missing or wrong signal ran diagnostics and found actuator not moving not allowing unit to shift, replaced faulty actuator and recalibrated unit. Ran wash cycle and unit is now filling, washing and operating to specs ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W10913953 (Actuator) from stock"
We serviced a
GE RANGE
Model PB960SJ5SS
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
10/11/2023
Cx complaint that the units right side burners are not working. I inspected the unit to confirm the complaint. The left side burners and oven are working fine. I cycled power and tested the unit for the cx. The unit is working as designed. Cx paid for the service by check.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
10/11/2023
"Ran washer and found unit would not start due to machine drain pump just buzzing and not pumping water, removed all water from unit and found pump windings broken not allowing water to drain, replaced faulty pump and recalibrated unit ran a wash cycle and all operations are now working to specs ; used 1 W10919003 (Drain pump) from stock"
We serviced a
MAYTAG LAUNDRY CENTER
Model MVW6230HW2
Near Enfield, Connecticut 06082
Chris B.
Job Details:
10/11/2023
Complaint that the unit is not washing correctly. Ran diagnostic test and found no issues with the unit. Did a hard reset. All ran through normal. Collected trip fee.
We serviced a
ROPER DRYER
Model RES7646KQ2
Near Enfield, Connecticut 06082
Chris B.
Job Details:
10/11/2023
"Complaint that the unit is making noises while tumbling. Found bad motor. Quoted parts and labor. Replaced all parts and ran a cycle and unit working normal. No more noises. 1yr warranty on parts and labor.; used 1 341241 (BELT), 1 WP694089 (BLOWER WHEEL), and 1 279827 (MOTOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Enfield, Connecticut 06082
Chris B.
Job Details:
10/11/2023
Replaced part and unit running normal. Heating is working properly. Found 120v on the heating element working as it should now.
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
10/11/2023
Received box without key reordering box must have key with it; ordrng 1 W11190039 (Box with key)
We serviced a
GE WASHER
Model GTWN7450H1WW
Near Wilbraham, Massachusetts 01095
Gary V.
Job Details:
10/11/2023
"Inspected and found unit leaking thru main bearing and Gearcase seal, too costly to repair, customer doesnt want fixed."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Ludlow, Massachusetts 01056
Gary V.
Job Details:
10/11/2023
"Inspected and found blower wheel and spline on motor shaft stripped, needs new blower and motor. Will order and return.; ordrng 1 W11549461 (Motor) and 1 W10837625 (Motor pulley) and 1 WP697772 (Blower wheel)"
We serviced a
GE DRYER
Model GTD33GASK0WW
Near Springfield, Massachusetts 01129
Gary V.
Job Details:
10/11/2023
"Installed new door switch and cycled, tested fine."
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS3
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
10/11/2023
Replaced left front burner head tested flames even
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS1
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
10/11/2023
The clip that holds the pivot bar on upper rack is warped level unit door closing normally ; ordrng 1 W11179755 (Clip)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
10/11/2023
Complaint that used once and then wouldnt start or water not entering when pushing start button no saved error codes had customer start unit for me it started normally and started filling
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
10/11/2023
Customer complaint is that dryer was not drying and control was stuck at 40 minutes. Confirmed issue and found air dry was selected. Ran diagnostics for control panel and cleared. Tested and control panel is working.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
10/11/2023
Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The water is leaking from the drain hose clamp. I tightened the clamp and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WALL OVEN
Model KODE500ESS04
Near Tolland, Connecticut 06084
Amanda R.
Job Details:
10/11/2023
Threw f2e1 error code needs new stainless console ; ordrng 1 W11086141 (Console)
We serviced a
KENMORE DRYER
Model 11072332512
Near Wilbraham, Massachusetts 01095
Gary V.
Job Details:
10/11/2023
"Inspected and found broken belt, replaced belt and cycled, tested fine.; used 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL WHIRLPOOL
Model WTW7320YW0
Near Somers, Connecticut 06071
Gary V.
Job Details:
10/10/2023
"Inspected and found drum and bearings worn out and loud, quoted and she will call ."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Waterbury, Connecticut 06710
Ruben C.
Job Details:
10/10/2023
Replaced control console and pressure switch tested operation normal diagnostics took pics of spot where unit is at cust has leak from sink
We serviced a
WHIRLPOOL REFRIGERATOR
Model JCD2295HES
Near Agawam, Massachusetts 01001
Chris B.
Job Details:
10/10/2023
Complaint that the unit is tripping the breakers. Not only the inside GFCI breaker but the normal outlet in the garage. Found poor frost pattern on the evap section. Quoted parts and labor but customer will not like to repair the unit at any amount over $300 because of its age. Collected trip fee.