We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Springfield, MA 01129
Roger R.
Job Details: 11/09/2023
Fund unit had a failed door lock assembly. Quoted $129.99 for new door lock and $199 labor rate. ; dspstn on spec-tagged invntry: 1 WPW10443885 DOOR LOCK
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Chicopee, MA 01020
Roger R.
Job Details: 11/09/2023
Unit working properly at this time. Found no problems at this time. Asked customer to record if problem reoccurs
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Chicopee, MA 01020
Roger R.
Job Details: 11/09/2023
Found unit still intermittently not starting. Touch pad not responding. Will need new console. Part already on order. Will cal when part is delivered. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model JDS8850AAB
Near South Hadley, MA 01075
Chris B.
Job Details: 11/09/2023
Complaint that the unit is giving out a error code. F1-C found bad control board. Found no parts available for this unit. Verified wire ok. Collected trip fee.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 11/09/2023
Customer in apartment letter m. Complaint knob is broken. Will not turn. Cannot turn timer even with a pair of pliers timer locked up completely. I validated complaint replace timer and knob tested operations no additional issues. Found unit is heating and operating normally.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 11/09/2023
Complaint unit making an abnormal noise very very loud intermittently and it tripped the breaker. I inspected unit for electrical issues for anything grounding to frame inspect and control. No error codes. Everything is working properly. I did find blower wheel was split. Replaced blower wheel. I suspect blower wheel may have been locking up. Motor and Motor may have caused breaker to trip due to it locking up. No additional issues found no heating issues heater is open to ground producing 9.8 ohms of resistance acrost terminals motor resistance within specifications as well. No significant Ericas in diagnostics fault code history other than F2 E1 error code touchscreen is dirty.; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 11/09/2023
"Complaint, as soon as the unit starts agitating unit shut so forth, have to keep pressing start until wash cycle has completed itself. I found error code f1e1 I also found incoming voltage is 124.2 V AC I found when motor spins during agitation or spin voltage is dropping half a volt control is shutting itself off voltage is going from 124.2 to 123.8 an order in control to fix no wiring issues found. I replaced capacitor suspension was not enough power to motor causing back feed in voltage but did not change unit still turning off tried different outlets no change. Unit will need control to fix. Part is on back order Office to call customer one part comes in.; ordrng 1 W11603810 (Control), used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL OVEN
Model woc54ec0hs04
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/09/2023
Complaint not getting hotter than 200 degrees unit calibrated to 30 degrees hotter. I verified bake element is working fine broil element is working fine. No convection microwave is working fine. ; ordrng 1 W10859573 (Thermistor) and 1 W11261167 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troutman, NC 28166
Vincent O.
Job Details: 11/09/2023
Installed new auger motor and yoke. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Charlotte, NC 28269
Robert A.
Job Details: 11/09/2023
"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found error codes: f6e3 f7e4. I ran a calibration cycle and found the unit would not spin. I looked under the unit and found the rotor screw loose and the magnet separated from the slider. I replaced the slider and tested the unit for the cx. The unit is still making a repetitive clicking noise while spinning. The unit does not make the noise when I spin the drum by hand. The unit needs a new stator, rotor and clutch to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor), used 1 W10734521 (Slider) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Ashford, CT 06278
Amanda R.
Job Details: 11/09/2023
Not spinning slider bad gear case leaking oil cant remove rotor quoted
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Woodstock, CT 06282
Amanda R.
Job Details: 11/09/2023
Night light bulb blew and then when replaced never turned off replaced control operation normal ; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC
We serviced a
WHIRLPOOL MICROWAVE
Model GMC305PDB6THERE MUST
Near Waxhaw, NC 28173
Jeff L.
Job Details: 11/09/2023
"This unit must have took on a voltage increase I found the transformer wire going to safety thermostat fried. I stripped it back put new terminal on found the door switches checking good open or closed and thats not right need some door switches as wellPart#W10211972; ordrng 4 W10211972 (Door switch)s, dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Bristol, CT 06010
Ruben C.
Job Details: 11/09/2023
Checked unit found element was holding sprayarm stoped readjusted element tested operation normal left core and sprayarm with customer
We serviced a
WHIRLPOOL WASHER
Model MVW6500MBK0
Near Bristol, CT 06010
Ruben C.
Job Details: 11/09/2023
Checked unit found unit keeps draining could not cancel would not go into diagnostics door was locked had to pry open to get serial and model ordering control drain pump and latch; ordrng 1 W11399437 (Drain pump) and 1 W11394572 (Latch) and 1 W11633362 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHAXMQ00
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/09/2023
"Found unit wont cool fridge. Damper will not open. No voltage to damper when tested. Unit will need control. Control NLA.. order and replace control ; ordrng 1 WPW10151374 (air damper) and 1 2255611 (Control box), rqstng P&A on 1 2255222 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/09/2023
Installed new evap fan. Unit again working properly at time of arrival. Tested and verified proper operation of fan assembl. All functions check ok.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/09/2023
No problem found with unit at this time. Customer says that timing is off and unit doesnt spin water out.. clothes soaked at end of cycle. Informed customer that time changes are normal. Time is estimated and unit will adjust accordingly. Ran drain and spin cycle and verified proper speed and operation. Unit is draining and spinning properly. Drain has good flow and spinning at high speed without issue. No errors present. Advised customer to record issue if it returns ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/09/2023
Installed new control. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Northbridge, MA 01588
Aimee Z.
Job Details: 11/09/2023
Found stopped drain pumped water out. Lids locked Cntrl has no green light have 120 going to CntrlChecked the drain pump no broken wires at drain pump.Cant get into diagnostics.Ordering new Cntrl and drain pumpDisconnect j 14 Cntrl still not blinking Cntrl and HMI test failed; ordrng 1 W11419171 (Cntrl) and 1 W11396717 (Drain pump) and 1 W11478526 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS2
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/09/2023
"Complaint water, inlet valve is defective cannot thread hose fitting onto valve. Unit starts leaking. When water is supplied I found valve appears to have been cross threaded. I replaced inlet valve visually inspected unit unit in a brand new build that is completely unfinished floors still have not been stained yet. No additional appliances installed as of yet in new build dishwasher appears to be only appliance in unit. unable to test for leaks, unable to test if unit actually works as no power in home yet. No dents or damage. Found on dishwasher anywhere at this time. No scratches found either. ; used 1 W11175771 (VALVE) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Southington, CT 06479
Jimmy R.
Job Details: 11/09/2023
"Checked over unit and found washer would go into an agitation and start to grind very loud, checked noise and found coming from cam found cam had loosened up and stripped out making gears grind. Replaced faulty cam and recalibrated control ran a wash and spin checked functions and unit is now working to specs ; used 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Farmington, CT 06085
Ruben C.
Job Details: 11/09/2023
Replaced shocks and springs tested operation normal ran quick wash with clothes spinning normally
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near New Hartford, CT 06057
Ruben C.
Job Details: 11/09/2023
Replaced drain hose tested operation normal no leaks tested normal ran diagnostics normal
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Newington, CT 06111
Ruben C.
Job Details: 11/09/2023
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Wolcott, CT 06716
Jimmy R.
Job Details: 11/09/2023
"Installed new door and cams checked over door and unit is now opening and closing properly, checked all other operations and unit is cooling and working to specs"
We serviced a
KITCHENAID WALL OVEN
Model KODE500EBS02
Near Cheshire, CT 06410
Jimmy R.
Job Details: 11/09/2023
"Tested oven and ran diagnostics checked for errors and found F2e1 stuck key F6e9 oven appliance manager lost communication lower oven, f6e6 oven appliance manager lost communication main and upper oven customer states when opening doors of either oven after reaching temp the cntrl would error out f2e1 they would have to reset power to clear then unit would be fine until it happens again. Checked wires harness and could not see any issue ohmed from cntrl harness over to main cntrl and harness is good. Reset cntrl and reprogrammed let unit run to 400 degrees and no issues advised customer unit may need to have both display and cntrl replaced at same time to stop issue or one or the other may need to be replaced customer will hold off for now and see how it is and go from there"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Cheshire, CT 06410
Jimmy R.
Job Details: 11/09/2023
"Tested unit and found both sections not holding temp found freezer reading 20 degrees and fridge above 40 with unit user to recommended settings, checked frost pattern and noticed frost not think on evaporator checked compressor and found drawing .9 amps should be drawing 6.9 compressor going bad. Wil, order new compressor kit all couplings r600a bottle and a control to be safe advised when parts are in we would call for return visit control is a special order ; ordrng 1 W11582579 (Compressor) and 1 W11506635 (Access stub) and 1 W11506619 (Coupler) and 1 W11504445 (Coupler) and 1 W11506623 (Coupler) and 1 R600a (R600a 14.8oz) and 1 W11666427 (Cntrl box)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Middletown, CT 06457
Jeremy B.
Job Details: 11/09/2023
Installed new parts ran self test all checks ok.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Gastonia, NC 28056
Ryan S.
Job Details: 11/09/2023
"Customer complained unit clocks several times sometimes before lighting. Also asked to check proofing function. Ran oven on proofing, proofing working as designed. As temp gets above 120 cooling starts. Ran bake several times and 3 clicks was the most them it took several more clicks and didnt ignite. Found resistance a bit lower than called for in Manuel. Ordering new spark ignitor. Scheduled return call for 11-15-23 pm. ; ordrng 1 WPW10324262 (Spark ignitor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Gastonia, NC 28056
Ryan S.
Job Details: 11/09/2023
"Customer complained of broken wheel. Unit had a purchase receipt of 12-13-22, and actual goods issue date of 12-6-22. Found wheel guide on tub broken on left side. Ordering part. Scheduled 11-17-23 am ; ordrng 1 W11458872 (Wheel tub)"
We serviced a
WHIRLPOOL DRYER
Model WED8700EC2
Near Cheshire, CT 06410
Jimmy R.
Job Details: 11/09/2023
"Checked over dryer and found some lint had built up in unit, removed front panel and vacuumed out machine to clear lint vacuumed out venting and lubed rollers and idler ran dryer and all operations now working to specs"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Meriden, CT 06450
Jimmy R.
Job Details: 11/09/2023
"Ran dryer and found unit would not heat up checked voltage at terminal block and found 240v acrossed and 120v in each leg, removed rear panel and ohmed out thermal fuses found all good checked heater and found bad coils broken causing no heat. Replaced heater and unit is now operating to factory specs ; used 1 279838 (ELEMENT) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Meriden, CT 06451
Jimmy R.
Job Details: 11/09/2023
"Tested unit and found when machine would go into a spin cycle the tub would wobble and start banging the sides of cabinet with an empty load, checked over suspension and found faulty. Replaced suspension and recalibrated cntrl ran a wash and spin checked unit and machine is now spinning properly and working to specs"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Southbridge, MA 01550
Amanda R.
Job Details: 11/09/2023
Unit wont power on outlet good loose connection on Ui working now but want to replace Ui ; ordrng 1 W11561182 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Southbridge, MA 01550
Amanda R.
Job Details: 11/09/2023
Not making ice or dispensing water water reservoir frozen set temps at recommended and thawed reservoir explained not to block damper ; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE
We serviced a
FRIGIDAIRE RESIDENTIAL REFR
Model LFFH20F3QWG
Near Worcester, MA 01604
Amanda R.
Job Details: 11/09/2023
Not correct compressor and compressor not getting 120v to it needs new thermostat ; rqstng P&A on 1 5304513033 (Thermostat)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHB0
Near Canterbury, CT 06331
Amanda R.
Job Details: 11/09/2023
Needs a second company opinion ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Northbridge, MA 01588
Aimee Z.
Job Details: 11/09/2023
Power goodAlso checked voltagae at Cntrl heat relay 120 at v and b running120 red and white at mtr still no heat / Ordering mtr and CntrlWent through testing thermostats through CntrlCant get the back panel off back connected to water source and shut off doesnt work.; ordrng 1 W11561939 (Control) and 1 279827 (Motor) and 1 W10900067 (High limit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Windham, CT 06226
Amanda R.
Job Details: 11/09/2023
Unit fills and drains wash motor not running getting 120v out of control to motor replaced motor tested operation normal ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL DRYER
Model MED7230HW3
Near Mansfield, CT 06268
Amanda R.
Job Details: 11/09/2023
Unit wont run throwing F3e3 connector not plugged into control plugged in tested operation normal
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28269
Robert A.
Job Details: 11/09/2023
"Cx complaint that the unit is not progressing through cycles. I inspected the unit to confirm the complaint. I found no error codes, I ran a service cycle and it passed. I started a normal cycle with clothes, the cycle progressed fine with no issues. The cx has a video showing the unit not advancing past the sensing portion of the cycle. The unit needs a new control board to resolve the issue, Im ordering the part for the return visit.; ordrng 1 W11513246 (Control board)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Monroe, NC 28110
Jeff L.
Job Details: 11/09/2023
Found safety thermostat open due to dryer vent being completely pinched off. Reset safety thermostat cut down dryer vent unit ran and checked okCall complete
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ0
Near West Hartford, CT 06107
Chuck M.
Job Details: 11/09/2023
Customer complaint is that dryer drum was not turning and dryer was noisy. Inspected and found belt broken and drum rollers seized. Replaced repair kit and tested. Dryer checked ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Springfield, MA 01109
Roger R.
Job Details: 11/09/2023
Found failed thermal fuse again. This kit came with the proper jumper wire to be able to replace high limit thermostat on heater box as well. ; dspstn on spec-tagged invntry: 1 279816 THERMAL KIT
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330L
Near West Hartford, CT 06119
Chuck M.
Job Details: 11/09/2023
Customer complaint is that dishwasher was not washing. Ran diagnostics and found error code F4e3 wash motor not running. Found voltage to motor. Replaced wash motor and tested. Showed customer it works. ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Newington, CT 06111
Chuck M.
Job Details: 11/09/2023
Arrived to repair microwave and found molding around cabinet bottom sticks out where it blocks the path of removing microwave. Customer will have cabinet installer out to check. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Matthews, NC 28105
Jeff L.
Job Details: 11/09/2023
Customer is getting a F9E1 fault code which means long drain took the drain hose off of Pump to see if anything was in hose or pump there was not anything the motor is burned up in between the time he put the call In and me getting out here his lid switch broke needs one of those as well schedule for11-14-23 pmPart#W11396717Part#W11394572; ordrng 1 W11396717 (Drain pump) and 1 W11394572 (Door latch)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Charlotte, NC 28277
Jeff L.
Job Details: 11/09/2023
Replaced rods tested units there were no leaks present and unit had no fault codes. Unit ran and checked okCall complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Charlotte, NC 28216
Robert A.
Job Details: 11/09/2023
During the call ahead the cx said she is getting a new unit and does not need service. I did not diagnose the unit.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB1
Near Mooresville, NC 28115
Vincent O.
Job Details: 11/09/2023
Found popping noises coming from cavity expanding and contracting. Popping occurs mostly during cool down after use. Popping is louder than normal and customer claims it gets louder than what tech is hearing at time of service. This not repairable. Documented with tech line. Sr#7737755862. There is no fix for cavity popping. Customer claims unit is under warranty but unable to provide purchase receipt. Customer will need to contact whirlpool for further resolution.
We serviced a
JENN-AIR RANGE
Model JES1750ES1
Near Marlborough, CT 06447
Jeremy B.
Job Details: 11/09/2023
Front right burner not powering on. Found 240at switch but no output. Needs new switch. The connection piece for down draft is shredded and needs to be replaced. ; ordrng 1 W10917724 (Switch) and 1 W11129407 (Fan scroll)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Andover, CT 06232
Jeremy B.
Job Details: 11/09/2023
Installed new control and UI everything powered on properly and cooling. ; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC
We serviced a
WHIRLPOOL DRYER
Model GEQ9800PW1
Near Mooresville, NC 28115
Vincent O.
Job Details: 11/09/2023
Found door switch broken causing no operation. When timer is active can hear arcing at certain contacts. Possible cause of switch failure. Order and replace timer and switch together. ; ordrng 1 WP3406725 (Timer) and 1 WP3406107 (Switch)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, NC 28214
Ryan S.
Job Details: 11/09/2023
"Customer complained of loud noise. Confirmed complaint. Checked under unit and found malfunctioning cam. Cam had melted spots and belt was stretched. Replaced cam and belt and ran unit. Noise from cam gone but noise from inside gear case still present. Sounds like gearcase has lost oil or. It lubricated and making a brushing sound. Stuck ear under gearcase and noise is coming from gearcase and causing gearcase to not spin as fast as needed. Ordering gearcase and 2xtimeframe. Scheduled return time for 11-14-23 am ; ordrng 1 W11454741 (Gearcase) and 1 2xtimeframe (2xtimeframe), used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, NC 28216
Ryan S.
Job Details: 11/09/2023
Came to install compressor RA. Compressor was damaged when installing lokring. RA ordering new compressor. Informed Maintenance that office will call when part comes in. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW3
Near Manchester, CT 06042
Jeremy B.
Job Details: 11/09/2023
Installed new parts and ran self test and calibration all checks ok.
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near East Hartford, CT 06108
Jeremy B.
Job Details: 11/09/2023
Dryer not heating. Found faulty gas supply valve. The valve must be replaced to supply gas to dryer not covered under warranty. Made customer aware that valve is leaking and must be replaced. ; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT
We serviced a
GE REFRIGERATOR
Model GFE28GMKBES
Near Westfield, MA 01085
Mike K.
Job Details: 11/09/2023
Replaced control and rf evap fan. Verified evap fan running
We serviced a
KITCHENAID REFRIGERATOR
Model KRQC506MPS00
Near Agawam, MA 01030
Mike K.
Job Details: 11/09/2023
Under 1yr warranty per service bench. Cs was having difficulty moving shelf. Cabinets were in way of door opening fully. Marks on floor from moving prior to visit. Pulled unit couple of inches and showed cs how to move shelves tipping them up when pulling out. Verified unit as designed.
Near Windsor Locks, CT 06096
Mike K.
Job Details: 11/09/2023
Random drug test completion
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, NC 28216
Robert A.
Job Details: 11/09/2023
"The compressor was damaged during installation. A new compressor is needed to completed the job. Im ordering the part for the return visit.; ordrng 1 W11370574 (Compressor) and 1 W11506635 (Access valve), dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Enfield, CT 06082
Gary V.
Job Details: 11/09/2023
"Inspected and found freezer door rail binding the door from closing completely, tightened screw holder and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ellington, CT 06029
Gary V.
Job Details: 11/09/2023
"Inspected and found freezing in ff compartment and found incomplete frost pattern on evap, will order parts needed and return.; ordrng 1 W11580057 (Compressor) and 1 876765 (Tubing kit) and 1 W11613574 (Board) and 1 WPW10384183 (Ff thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Windsor, CT 06095
Gary V.
Job Details: 11/09/2023
"Inspected and found multiple problems, ff air damper not properly closing causing freezing in ff, freezer door switch jamming closed, and right ff door gasket torn, will submit estimate and call.; rqstng P&A on 1 W11445850 (Freezer door switch) and 1 WPW10196393 (Damper ff) and 1 W10830274 (Ff gasket)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near East Windsor, CT 06016
Gary V.
Job Details: 11/09/2023
"Concern now is unit wont stop spinning at end of cycle. Inspected and found defective main acu, display time staying at 12 mins at end of cycle during spin and not shutting off. Needs another acu again. Will submit estimate and call.; rqstng P&A on 1 W11419171 (Main acu), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Enfield, CT 06082
Gary V.
Job Details: 11/09/2023
"Lights not coming on, replaced all lights with module kit, cycled and all lights functioning now."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Enfield, CT 06082
Gary V.
Job Details: 11/09/2023
"Inspected and found slop in Gearcase spline causing rapping noise, will order parts and return.; ordrng 1 W11449841 (Gearcase) and 1 W10902814 (Wash plate)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Enfield, CT 06082
Roger R.
Job Details: 11/09/2023
Found unit losing power (measured at the filter input)midway through wash cycle. This caused the ACU to restart and blink. Recommend having an electrician check outlet and circuit.
We serviced a
MAYTAG RANGE
Model MGR8800FZ0
Near Leicester, MA 01542
Angel R.
Job Details: 11/09/2023
"Found two knobs broken, right front burner not lighting properly due to burner head sitting as key and electrode not sparking properly. Will order burner head and cap as well as electrode.; rqstng P&A on 1 WPW10515455 (burnr-head) and 1 WPW10515459 (Electrode) and 1 W10881749 (cap-burner) and 2 W11190815 (knob)s"
We serviced a
WHIRLPOOL DRYER
Model med5630hw2
Near Worcester, MA 01609
Angel R.
Job Details: 11/09/2023
"Unit has no heat, tested thermal fuse and cutoff for continuity, cutoff will need replacing. Used from TS. ; used 1 279973 ( Cutoff) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Sutton, MA 01590
Angel R.
Job Details: 11/09/2023
"Had customer run quick wash cycle with clothes in it. Water pooling in corners of the tub directly under tub ring retainer. Could not locate an exact leak, called tech line on this issue as 3 techs have been out unsuccessful to locate this drip. Recommended replacing inner basket due to holes on top being improperly perforated, will also order new washplate as precaution. SR#7737754868; rqstng P&A on 1 W11172199 (basket) and 1 W11397111 (Washplate)"
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 11/09/2023
Customers complaint is flames have a yellow tip. Checked flames and made sure burners clean. Burners lighting properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Wrentham, MA 02093
Aimee Z.
Job Details: 11/09/2023
"Found needs new gear case, the hub is on tub worn out and rounded Also the gear-case stripped out . Would needgear case Cust buying new"
We serviced a
BOSCH WASHER
Model WFMC3200UC/01
Near Springfield, MA 01109
Gary V.
Job Details: 11/09/2023
Concern is leak. Cycled unit multiple times and could not find any leaks coming from anywhere. All functions test fine at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS0
Near Somers, CT 06071
Gary V.
Job Details: 11/07/2023
"Inspected and found no fault codes, but bake temp running 100 too hot, then drops down to no heat, internal problem in main acu, will submit estimate and call for return date.; rqstng P&A on 1 WPW10586736 (Main acu) and 1 WPW10181986 (Cavity sensor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Gastonia, NC 28052
Ryan S.
Job Details: 11/07/2023
"Customer complained unit not filing with water. Upon arrival ran unit and no water enters. Water is turned on and can heard water go through hose. Replaced valve. From ts. Unit now filling properly., verified proper operation. ; used 1 W11175771 (VALVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Worcester, MA 01610
Angel R.
Job Details: 11/07/2023
"Found frost buildup on evap, damper motor not working. Will order fan motor as well as it seems a bit weak.; ordrng 1 W11087463 (damper) and 1 WPW10464673 (motor-evap)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Gastonia, NC 28052
Ryan S.
Job Details: 11/07/2023
"Customer complained unit is running and spinning but not heating. Found unit only has 124 v to unit, cycled breaker but issue still present. Informed customer to call electrician for repair."
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Plainville, CT 06062
Ruben C.
Job Details: 11/07/2023
Cust cancelling service on dryer
We serviced a
WHIRLPOOL WAS DISHWASHER
Model KDFE104HPS
Near Newington, CT 06111
Chuck M.
Job Details: 11/07/2023
Customer complaint is that tupperware top fell through rack and melted on heater. Burnt rubber smell throughout interior of dishwasher. Heater has melted plastic hardened on it. Ordered heater. ; ordrng 1 W10703867 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/07/2023
"Tested and ran diagnostics. In test 56 found E5 ice maker mold frozen. Ran test 57, ice maker would not complete harvest cycle, timed out. Ordering ice maker, ice box fan and control board. Ice maker is on b/o. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11658802 (Ice maker) and 1 W10846539 (Ice box fan) and 1 W11224256 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Newington, CT 06111
Chuck M.
Job Details: 11/07/2023
Customer complaint is that dishwasher fills but does not wash. Ran diagnostics and found error code F4e3 wash motor not running. Tested and wash motor is getting voltage but doesnt wash. Voltage from control became intermittent during diagnostics cycle. Ordered control and wash motor. ; ordrng 1 W11613479 (Wash Motor) and 1 W11637581 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Somers, CT 06071
Gary V.
Job Details: 11/07/2023
"Inspected and found hub stripped, replaced and cycled, tested fine.; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Charlotte, NC 28214
Robert A.
Job Details: 11/07/2023
Cx complaint that the unit is throwing error codes and not draining well. I inspected the unit to confirm the complaint. I found error codes: f0e2 f9e1. I cleared the codes and checked the drain pump. I found the drain pump connector loose. I secured the connector and tested the unit for the cx. The unit is working as designed. I left the part with the cx.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Charlotte, NC 28216
Robert A.
Job Details: 11/07/2023
"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I ran manual fill and drain, the water leaked during fill. I removed the valve housing and found the valve tube loose. I secured the valve tube and connector. I tested the drain and fill functions multiple times with the back of the unit visible for the cx (she witnessed the unit with no leaks). There are no more leaks. The cx is concerned about the condition of the surrounding floor, alleging the leaking water has damaged the wood floor. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Charlotte, NC 28216
Robert A.
Job Details: 11/07/2023
Cx complaint that the unit is not cooling in the RC. I inspected the unit to confirm the complaint. I found the exit air ducts in the RC is clogged with ice. I removed the ice with a steamer and tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Bessemer City, NC 28016
Ryan S.
Job Details: 11/07/2023
"Customer said her fabric softener isnt dispensing, said she makes sure light is on for it. Ran service one and no water flowing though fabric softener. Ordering valve, scheduled return call for 11-13 23 pm. ; ordrng 1 W11614515 (Valve)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/07/2023
Customer complained unit not holding temperature. Checked and found No error codes. Both elements coming on. Ran oven at 350? and found avg temp 348?. Informed customer unit working as designed. . Unit is already set to +25 I set it to +30. Informed customer the metal thermometer she has wont show correct temps for this oven. Customer wasnt happy with findings. Called tech-line to report findings. Sr#7737737524.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Avon, CT 06001
Ruben C.
Job Details: 11/07/2023
Replaced handle tested operation normal handle is sturdy now
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09Q
Near Canton, CT 06019
Ruben C.
Job Details: 11/07/2023
Checked unit found all doors have rust could not remove ordering all three doors and name plate took pics ; ordrng 1 W10876598 (Nameplate) and 1 12977880SQ (Freezer door) and 1 W11661560 (Left ref door stainless) and 1 13107887SQ (Ref right door stainless)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/07/2023
"Tested and ran diagnostics. Confirmed F6E1 error. Dishwasher was working when I arrived. Customer says he gets the error about 3 times a week and has to unplug unit to reset then it will work for awhile. Ordering console and control. Checked part availability, control is special order. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11622500 (Console) and 1 W11629914 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Charlotte, NC 28269
Robert A.
Job Details: 11/07/2023
Cx complaint that the units dispenser door does not open. I inspected the unit to confirm the complaint. I found dispenser door does not spring open not allowing the soap to insert into the tub. I replaced the dispenser door and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WPW10671905 DISPENSER
We serviced a
KITCHENAID REFRIGERATOR
Model KOCE500ESS01
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/07/2023
Found unit missing L1 power supply. Checked and verified terminal block and fuse are good. Customer will need power supply resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Mooresville, NC 28115
Vincent O.
Job Details: 11/07/2023
Installed new freezer door and damper motor. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Mooresville, NC 28115
Vincent O.
Job Details: 11/07/2023
Installed new sump assembly. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG MICROWAVE
Model MMW9730FZ06
Near Mooresville, NC 28115
Vincent O.
Job Details: 11/07/2023
Found interior light out. Quoted customer for repair. Customer thinks she has a warranty and would also like to discuss with husband before approving repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Winsted, CT 06098
Ruben C.
Job Details: 11/07/2023
"Checked unit found ice maker arm broken and ice container arm support broken Installed new ice maker but its defective arm is bent and wont go thru full harvest ordering ice maker and container; rqstng P&A on 1 W11546935 (Ice maker) and 1 WPW10558424 (Ice container), used 1 W11546935 (ICEMAKER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/07/2023
"Customer complained unit starts leaking after 22-30 mins. Ran unit with front panel off again put customers detergent lid in dispenser. Ran unit to watch for leaks , rinse aid is not leaking , rinse aid is full and not leaking. Informed customer this isnt covered under warranty, she said that she told whirlpool it wasnt broke and that she isnt paying."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Davidson, NC 28036
Vincent O.
Job Details: 11/07/2023
Installed new magnetron. Tested and verified proper operation. No noises. All functions check ok.