We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDP630PYR5FS
Near Attleboro, MA 02703
Aimee Z.
Job Details:
12/16/2024
Cust stated noisy grinding noise. Ran a cycle and drain is grinding over heating more grinding; rqstng P&A on 1 WD21X25468 (Drain pump)
We serviced a
MAYTAG WASHER
Model MVWP586GW0
Near Cheshire, CT 06410
Jimmy R.
Job Details:
12/16/2024
"Ran washer due to customer having an issue with warm water coming in found water cycling cold and hot normally when running a wash cycle, ran diagnostics and checked for errors and water sensing finding unit working normally advised customer water is set to a level where it cant be moved water coming in from house depends on the temps water set to warm will cycle cold and hot this is normal the temps will depend on wash cycle and settings the unit is working to specs and no issue with unit customer has to get use to way unit fills"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Cheshire, CT 06410
Jimmy R.
Job Details:
12/16/2024
"Tested ice maker and found when ice maker would cycle and twist it would make a grinding knocking noise due to ice maker gears stripped out, found Ice maker bin clumping ice causing it to crack ice bin. Unit will need new ice maker, controls to fix clumping also ice bin and two fridge door gaskets. Parts tentative p/a ; ordrng 1 W11533213 (Control kit) and 1 W11557001 (Ice maker) and 1 W10910401 (Ice bucket) and 2 W10917313 (Door gaskets)s"
We serviced a
KENMORE DRYER
Model ="796.81182310"
Near Southwick, MA 01077
Mike K.
Job Details:
12/16/2024
"Unit is taking long time to dry, no flow out of vent, water nit is heating and tumbling properly. Found vent kinked and poor connection arrangement to house venting, cut vents and reconfigured connection, verified flow to outdoor vent. Left unit pulled out further to help prevent kinks. Suggested a hard line vent style that could push directly onto house vent if she wanted to be able to push unit back farther."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KBS2
Near Somers, CT 06071
Gary V.
Job Details:
12/16/2024
"Installed new control board and cycled, tested fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Somers, CT 06071
Gary V.
Job Details:
12/16/2024
"Inspected and found ice maker broken, replaced with new ice maker and cycled, tested fine.; used 1 W10884390 (ICE MAKER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Somers, CT 06071
Gary V.
Job Details:
12/16/2024
"Concern is nor cold enough. Inspected and found settings set at lowest settings, found freezer running at -10 and fresh food at 35 degrees, adjusted temps to proper settings and all functions are running and tested fine."
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Suffield, CT 06093
Mike K.
Job Details:
12/16/2024
Replaced water valve and ran diagnostic cycle fine. Ran normal and verified filling properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
12/16/2024
Installed new ice maker and ran harvest with no issues. Verified all proper operations no leakage from new ice maker or fill tube; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Charlotte, NC 28210
Caleb
Job Details:
12/16/2024
Followed all instructions via owners manual. Extended freeze will not disengage. Unit needs new ui. Part on back order. Office to call when part arrives.; ordrng 1 W11574767 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Charlotte, NC 28212
Caleb
Job Details:
12/16/2024
Tightened handle. Informed customer of proper use and care. Unit checks fine.
We serviced a
WHIRLPOOL M/W OTR
Model WMH53521HZ06
Near Charlotte, NC 28227
Caleb
Job Details:
12/16/2024
Replaced door. Unit checks fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM0
Near Charlotte, NC 28215
Caleb
Job Details:
12/16/2024
Replaced valve. Entered diagnostics and ran test 25. Jumped the icemaker and valve did not engage. Unit needs new control and ice maker.; ordrng 1 W11035835 (Control) and 1 W10882923 (Ice maker)
We serviced a
WHIRLPOOL RANGE
Model WFES3330RB0
Near Charlotte, NC 28215
Caleb
Job Details:
12/16/2024
"Replaced both hinges per Techline recommended repair. Door does not slam shut and will stay open. Sound still there. Per customer, whirlpool told her that are company deem the unit repairable. Door corrected but the popping sound still occurs. Advised customer to contact whirlpool for further assistance. If the door needs to be worked on again every screw will need to be ordered as well. The door has been taken apart so many times that the screws are stripped."
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW2
Near Charlotte, NC 28215
Caleb
Job Details:
12/16/2024
"Replaced burner valve assy. Unit checks fine, advised customer to contact gas company to turn gas back on."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mint Hill, NC 28227
Caleb
Job Details:
12/16/2024
"Replaced drain line, unit checks fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near Matthews, NC 28105
Caleb
Job Details:
12/16/2024
Unit needs new terminal block and lower harness. May need control. Wiring to terminal is damaged. Advised customer that lower harness is special order. Unit needs new power supply cord as well; ordrng 1 W11573809 (Terminal) and 1 W11729441 (Harness) and 1 W11365014 (Cord)
We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near Wilbraham, MA 01095
Jorden
Job Details:
12/16/2024
"Arrived and installed switch, corrected the issue. Left elements unused and unopened with customer."
We serviced a
WHIRLPOOL RANGE
Model AGR6303MMB0
Near Springfield, MA 01109
Jorden
Job Details:
12/16/2024
"Arrived and installed ACU, tested fine."
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5501SR/AA 03
Near Longmeadow, MA 01106
Jorden
Job Details:
12/16/2024
Arrived and found the outside of the ice room had been sealed NOT the inside where its supposed to be. In order to correct this issue the ice maker and auger must be removed the entire bottom left edge of the INSIDE on the ice room is supposed to be sealed. Performed repair and contacted the contract company to update them on what I found and what I did.
We serviced a
WHIIRLPOOL REFRIGERATOR
Model GEX238004
Near Charlotte, NC 28226
Clinton
Job Details:
12/14/2024
Freezer cooling properly at time of service fridge is at 33 as well. Evap fans and condesser fans work this is a garage fridge.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS2
Near Charlotte, NC 28270
Clinton
Job Details:
12/14/2024
The noise on the dishwasher is completely normal just hearing to water hitting tub
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Mint Hill, NC 28227
Clinton
Job Details:
12/14/2024
Installed new compressor unit is cooling is working properly at this time ; dspstn on spec-tagged invntry: 1 WPW10143759 FILTER DRIER UV
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Charlotte, NC 28269
Clinton
Job Details:
12/14/2024
Open compressor on arrival in front of customer the compressor is damaged as bad as the first one. Customer doesnt want a bent or dropped compressor installed. I mentioned to customer this is very unusual and for two damaged compressor to the same customer was even more unusual re ordering compressor w11547313; ordrng 1 w11547313 (Compressor)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Charlotte, NC 28209
Clinton
Job Details:
12/14/2024
Need to call tech support on call to verify door stops I; schdld next appmnt for 12/16 MON !
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN708MPS00
Near Charlotte, NC 28278
Clinton
Job Details:
12/14/2024
Back panel fully incased in ice ordered heater and thermistor. Unit is not going into defrost ; ordrng 1 W11626107 (Defrost heater) and 1 W11629268 (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near New Britain, CT 06053
Ruben C.
Job Details:
12/13/2024
Checked unit unit ran diagnostics normal checked basket is severely off center cuasing load to go off balance ordering basket block and spanner ; ordrng 1 WP21366 (Spanner) and 1 W10554251 (Basket) and 1 WP389140 (Block)
We serviced a
WHIIRLPOOL WASHER
Model WFW5605MW1
Near Wrentham, MA 02093
Aimee Z.
Job Details:
12/13/2024
"Spoke to Nicole about call Cust bought of market book face book Coverage on washer has warranty , Cust not at house Neighbor let me in spoke to Andrew on phone and got his ccF5e2 latch failureFound tub filled with water latch broken and drain pump isnt working properly.Cust bought used off market place ran 1 time.; ordrng 1 W11316246 (Pressure switch) and 1 W11565030 (Latch) and 1 W11578225 (Drain pump), states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5241S/AA
Near Ludlow, MA 01056
Chris B.
Job Details:
12/13/2024
Complaint that the ice maker is not working. Found IM stuck in halfway position and keeps running. Found ice bin issues. Will put in parts for approval. ; rqstng P&A on 1 DA97-15217B (Ice Maker Kit) and 1 DA97-21040A (Ice Maker Container) and 1 DA97-12594A (Ice Chute Cap)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Waterbury, CT 06702
Andre
Job Details:
12/13/2024
Ck unit and found drain pump running when plug unit in. Cancel and try to calibrate and same issue order control with drain pump for repair. Control was recently replace ; ordrng 1 W11603811 (Control) and 1 W10919003 (Pump)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near New Britain, CT 06051
Ruben C.
Job Details:
12/13/2024
Checked unit found unit keeps draining checked hose has error code for pressure fault ordering control ; ordrng 1 W11607637 (Control)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Southwick, MA 01077
Mike K.
Job Details:
12/13/2024
"Replaced magnetron and tested fine, error and s gone. Reassembled and reinstalled, tested again with bowl of water for a minute, heated fine, no errors."
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near East Longmeadow, MA 01028
Gary V.
Job Details:
12/13/2024
Installed parts listed and tested fine.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH and 1 W11393685 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Chicopee, MA 01020
Mike K.
Job Details:
12/13/2024
"Replaced control and unit will not complete diagnostic cycle, it fills but agitate/spin last less then a second each and then just sits there. Replaced actuator and same, replaced cam and same though does feel like hub is skipping, Washplate screw will not come out.F7e5 shifter fault with new shifter actuator acting same as original. F3e1 pressure fault, no restriction in pressure hose. Capacitor tests fine a 49uf. Belt is a little loose.Ordering Washplate, screw, belt, harness and reordering control, 2x to me for have no to break out Washplate / seized screw and multiple repairs.Office to contact cs when parts come in to schedule return.; ordrng 1 W11116590 (Control) and 1 W10324651 (Hub) and 1 W10752187 (Washplate screw) and 1 W10752283 (Washplate) and 1 W11095106 (Harnes) and 1 2xtime (2x time) and 1 WPW10006384 (Belt), dspstn on spec-tagged invntry: 1 W11116590 CNTRL-ELEC , used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Easthampton, MA 01027
Mike K.
Job Details:
12/13/2024
"Unit Lous when tumbling, found cracked belt, worn supports. Quoted for kit/ labor. Approved, replaced kit components and unit running smoother and heating properly on timed dry.; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ3
Near Southampton, MA 01073
Mike K.
Job Details:
12/13/2024
Replaced sump assy and verified operation in normal cycle. Completed diagnostic tests fine.; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
KITCHENAID DISHWASHER
Model KDTE334DWH0
Near Southampton, MA 01073
Mike K.
Job Details:
12/13/2024
"Unit will not turn on, verified 120vac at terminal and at control, control is making an abnormal buzzing noise. Cycle power and same. Quoted for control and console. Denied. Collected for service call only"
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Prospect, CT 06712
Jimmy R.
Job Details:
12/13/2024
"Ran dryer and found unit making noise again removed front panel and found noise coming from idler area again. Removed idler and found shaft rusted causing pulley to bind, cleaned and fixed shaft idler now rolling properly and working to specs. If issue comes back idler will need to be replaced"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Norton, MA 02766
Aimee Z.
Job Details:
12/13/2024
"Installed Acuator and suspension rods with clip and ran diagnostics And a spinCust has aids also doing wash there over loading Washer . ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR 1 W11130362 SUSPENSION , and 1 W11284522 CLIP"
We serviced a
JENN-AIR RANGE
Model JES1450FS2
Near Sturbridge, MA 01566
Lee
Job Details:
12/13/2024
Installed part tested okay
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Charlton, MA 01507
Lee
Job Details:
12/13/2024
"Customer states unit makes noise occasionally Confirmed complaint, need to replace actuator , belt and cam.Weds. Pm; rqstng P&A on 1 W11212745 (actuator) and 1 W11213879 (belt), ordrng 1 W10721967 (drive pulley)"
We serviced a
SAMSUNG DRYER ELECTRIC
Model DV40J3000EWA2
Near Leicester, MA 01542
Lee
Job Details:
12/13/2024
"Customer states unit stopped heatingConfirmed complaint. Found element open load, replaced off truck, verified proper operation.; used 1 DC97-14486A (ELEMENT) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1821TB0
Near Leicester, MA 01524
Lee
Job Details:
12/13/2024
"Customer states gasket keeps falling out doorConfirmed complaint used silicone to hold gasket in door better, asked customer to leave shut for couple hours."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFS2853AF1
Near Attleboro, MA 02703
Aimee Z.
Job Details:
12/13/2024
Cust said in drawing froze sour cream. Advised to bring up to a shelfsLowest part of fridge is the coldest.Thirmistor has been replaced Temps set at 38 and zeroAll working as intended and no error codes
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near West Hartford, CT 06110
Ruben C.
Job Details:
12/13/2024
Replaced control tested operation normal ran diagnostics normal ran quick cycle normal washing and draining normally
We serviced a
JENN-AIR RANGE
Model JES9800AAB
Near Wilbraham, MA 01095
Jorden
Job Details:
12/13/2024
"Arrived and installed bake element, tested fine."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Wilbraham, MA 01095
Jorden
Job Details:
12/13/2024
"Arrived and found complaint: a white chalky film is being left on all of the dishes. Found no error codes, water spraying as normal, all auto test showed unit fully functional. Contacted tech assist and they recommend customer switching to pods and running periodic vinegar cleaning cycles to help prevent hard water calcium build up.SR #77400531376"
We serviced a
LG DRYER
Model Dlex5101v
Near Franklin, MA 02038
Aimee Z.
Job Details:
12/13/2024
Found needs new heater complete and lint screenFound high limit good Blown blocked and dryer packed with lint Cust buying new
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Franklin, MA 02038
Aimee Z.
Job Details:
12/13/2024
Found the hub stripped and the Gearcase Cant get agitator out would need to Cut out and replace with new hub and Gearcase Cust buying new
We serviced a
SAMSUNG RANGE
Model NX60T8751SS/AA
Near Ludlow, MA 01056
Chris B.
Job Details:
12/13/2024
Replaced all parts and all burners working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Belchertown, MA 01007
Jorden
Job Details:
12/13/2024
"Arrived and found wheel mounts on both rack adjusters broken off but wheels still within the tracks. Need 2 rack adjusters, ordering under p/a. ; rqstng P&A on 1 W10712395 (adjuster)s"
We serviced a
LG REFRIGERATOR
Model LRMVS3006S/01
Near Belchertown, MA 01007
Jorden
Job Details:
12/13/2024
"Arrived and installed ice maker, test button had it rotate and fill as expected. Allow 24h for first few harvests."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Chicopee, MA 01020
Jorden
Job Details:
12/13/2024
"Arrived and found hub stripped, replaced with new and tested fine. ; used 1 W10528947 (HUB) from stock"
We serviced a
MAGIC CHEF RANGE
Model 34HA-2CKXW
Near Chicopee, MA 01013
Jorden
Job Details:
12/13/2024
"Arrived and found bake igniter wearing out, replaced and tested fine. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR FLAT"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Springfield, MA 01128
Jorden
Job Details:
12/13/2024
"Arrived and found customer had removed unit from its sitting position. Found knob is damaged (inner stem grip has dislodged from knob), unit needs new knob. Contacted tech support safety team and they said theyll send the customer a new knob, SR number listed below. SR #7740525045"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Springfield, MA 01104
Jorden
Job Details:
12/13/2024
"Arrived and installed drain pump, lid latch, control, strike and bezel, tested fine. ; used 1 W11700916 (DOOR LOCK) from stock"
We serviced a
WHIIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Westfield, MA 01085
Mike K.
Job Details:
12/13/2024
"Icemaker not working, would not complete harvest. Found icemaker overfilled, cs said it had been leaking and they turned off. Quoted for icemaker, approved. Replaced icemaker and completed harvest fine. Ran fill test and levels are good, ran harvest again and fine. Cs to monitor.; used 1 W10873791 (ICE MAKER) from stock"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Simsbury, CT 06070
Ruben C.
Job Details:
12/13/2024
Checked unit will start beeping at random and sometimes cant use burners will have to reset breaker ordering display and module ; rqstng P&A on 1 W10886867 (Module) and 1 W11208294 (Display)
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW1
Near Simsbury, CT 06092
Ruben C.
Job Details:
12/13/2024
Replaced control tested operation normal ran diagnostics test normal and ran quick cycle normal washing and draining normally
We serviced a
MAYTAG WASHER
Model MFW7020RF0
Near Holden, MA 01520
Lee
Job Details:
12/13/2024
"Installedmosrt, tested okay, ran quick wash.; dspstn on spec-tagged invntry: 1 W11688995 VALVE (COLD)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Charlotte, NC 28203
Clinton
Job Details:
12/13/2024
Unit was tripping breaker at time of service customer stated the unit has done this over a year about 20 times. I pulled the back off verified no burnt wires. I ran the out test checked all components did not trip. At this time I have no recommendations for repair was hold with safety team for 35 mins none felt no resond to call
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near Charlotte, NC 28208
Clinton
Job Details:
12/13/2024
Reordering electrode harness and Dsi I have confirmed ground is good. Im going to replace all at the same time ; ordrng 1 W11355920 (Electrode) and 1 WPW10511278 (Dsi)
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW1
Near Charlotte, NC 28208
Clinton
Job Details:
12/13/2024
Replaced control and lid lock lid locks now. Unit working as designed ; dspstn on spec-tagged invntry: 1 W11307244 DOOR LOCK
We serviced a
LG DISHWASHER
Model LDT5678SS
Near Shrewsbury, MA 01545
Lee
Job Details:
12/13/2024
"Customer states user interface blinking randomly and flashing lightsConfirmed complaint, need to order and replace user interfaceAGL75675228; rqstng P&A on 1 AGL75675228 (User intercace)"
We serviced a
GE RANGE
Model JB655YKBFS
Near Worcester, MA 01604
Lee
Job Details:
12/13/2024
"Customer states front right burner stopped working againConfirmed complaint, replaced both infinite switch and element, verified now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Rock Hill, SC 29730
Brandon
Job Details:
12/13/2024
On arrival installed parts and tested unit all components tested as designed with no leaks. No other issues found.
We serviced a
FRIGIDAIRE RANGE
Model LFEF3017LWD
Near Cherryville, NC 28021
Ryan S.
Job Details:
12/13/2024
Customer complained two burners not working. Find intine switches bad . Quoted 347.05 . Customer denied repair . Collected trip fee via check .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Dallas, NC 28034
Ryan S.
Job Details:
12/13/2024
Customer complain unit wasnt drying well. Brand unit through service mode heater is working. Noticed customer did not have rent aid for her to use rent aid and heated dry verified proper.
We serviced a
KITCHENAID REFRIGERATOR
Model KURR314KSS00
Near Charlotte, NC 28208
Clinton
Job Details:
12/13/2024
Installed new door on unit door had no damages no issues
We serviced a
LG WASHER
Model WM4000HBA
Near Mooresville, NC 28117
Ryan S.
Job Details:
12/13/2024
Customer complain unit leaking from front lift found unit leaking from dispenser ordering dispenser. Quoted repair customer wanted to repair collected via credit card ordering parts schedule return call for 12-24-24 am. Keep call with Ryan . ; ordrng 1 MCU62441103 (Dispenser drawer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Concord, NC 28027
Johnny
Job Details:
12/13/2024
"Installed new part, ran service cycle, unit working as designed"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Concord, NC 28027
Johnny
Job Details:
12/13/2024
Installed parts but will need additional part. temporarily fix issue.; ordrng 1 WPW10293212 (Ice chute)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Kannapolis, NC 28081
Johnny
Job Details:
12/13/2024
"Installed new part, tested unit. Noise no longer present.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL , used 1 WP697772 (BLOWER WHEEL), and 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM4
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
12/13/2024
"On site for door falling down when you open and soap cup spring broken as well. Ran diagnostics and found f7e1 error and reset. Found spring broke off. Due to friction pads being broke off as well. Also soap cup spring broken. Replaced soap cup assembly and door friction pads replaced. Ran diagnostics and verified all proper operations. ; used 1 WP8268961 (PAD), and 1 WP8268961 (PAD) from stock"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Fort Mill, SC 29708
Brandon
Job Details:
12/13/2024
Complaint ui is not working. Ordering ui for repair. Please let customer know when we can return ; ordrng 1 W11451816 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28278
Brandon
Job Details:
12/13/2024
Complaint unit is not washing. On arrival I found that sump assembly was bad. Replaced sump using truck stock. Checked and tested for leaks after installing and unit checked out fine. No other issues found. Unit still under Costco warranty; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVS02
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
12/13/2024
Replaced water tank with no issues and no leaks verified all proper operations. ; dspstn on spec-tagged invntry: 2 WP2300868 FITTING 5/16-5/16
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Charlotte, NC 28277
Jonathan J.
Job Details:
12/13/2024
Onsite for ; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
KITCHENAID RANGE
Model KSGG700ESS7
Near Charlotte, NC 28278
Brandon
Job Details:
12/13/2024
Complaint something burning inside oven. Found that plastic has melted on top of cover on bottom of over. Quoted customer for repair but customer declined and said they would try to get repair authorization from whirlpool. If customer calls back send with bottom panel WPW10211368
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28278
Brandon
Job Details:
12/13/2024
Complaint customer is not satisfied with the the compressor noise. Put unit in diagnostic mode and tested all fans and compressor. Found that unit is working as designed. No repairs needed.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Charlotte, NC 28278
Brandon
Job Details:
12/13/2024
On arrival light was working. Left bulb with customer in case it goes out again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM07
Near Pineville, NC 28134
Jonathan J.
Job Details:
12/13/2024
On site for cooling issue. Found inverter power wire broken repaired wire with no issues and plugged in. All components turned on correctly and verified all proper operations
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Litchfield, CT 06759
Andre
Job Details:
12/13/2024
"Ck unit upon arrival and found unit powering on but no operation no drum Or heat. Check all sensor and voltage and found no voltage at motor. Check and found terminal block burnt. Install terminal block from truck stock and still no operation from unit order parts to complete repair ; ordrng 1 W11364931 (Dryer motor) and 1 WP3392519 (Thermal fuse) and 1 W11537223 (Control board) and 1 WP697772 (Blower wheel), used 1 279320 (Block terminal) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Plymouth, CT 06786
Andre
Job Details:
12/13/2024
Ck unit upon arrival and customer stated unit did not spin out all the clothes and clothes came out wet with water still at the bottom check all Harness and Ohm out all connection and found no broken line install latch and unit now operating to specs. Calibrate unit.; used 1 W11700916 (Door lock) from stock
We serviced a
WHIIRLPOOL RANGE
Model WFE715H0ES0
Near Prospect, CT 06712
Jimmy R.
Job Details:
12/13/2024
"Installed element and heated oven to temp finding element still not coming on, checked voltage to heating element when on a bake cycle and unit not receiving the 240v from control to turn on elements control board is faulty. Customer not going to fix unit they will purchase a new one"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Charlotte, NC 28270
Jonathan J.
Job Details:
12/13/2024
Customer canceled over phone stated he canceled call yesterday via email.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Mooresville, NC 28115
Johnny
Job Details:
12/13/2024
"Loud roaring noise when agitating and spin, will needs new gearcase and accompanying parts. ; ordrng 1 W11550891 (Agitator) and 1 W10811960 (Spin basket) and 1 W10909670 (Spanner nut) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Clutch kit) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Charlotte, NC 28213
Clinton
Job Details:
12/13/2024
Installed new light module unit is now working properly light is fully functional
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Harrisburg, NC 28075
Clinton
Job Details:
12/13/2024
Contacts on ui were oxidized caused communication error cleaned contacts with alcohol unit now working properly. If return call part needed will be ui; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ4
Near Matthews, NC 28105
Jonathan J.
Job Details:
12/13/2024
I called Whirlpool Safety Team file number 7740343626 file number. Stated to go ahead with the repair and replacement of infinite switch knob and wiring harness due to a thermal event that occurred due to a loose molex connector at front right infinite switch.; ordrng 1 W11451584 (Harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Matthews, NC 28104
Jonathan J.
Job Details:
12/13/2024
Complaint refrigerator will intermittently stop cooling for 24 to 48 hours and it will start cooling and making ice and working just fine refrigerator seems to be extremely loud at times and other times sounds normal. I found refrigerator is having multiple issues. Refrigerator is having electrical issues due to pantry harness corroding out due to water getting underneath user interface chip unit will need pantry door pantry user interface Pantry harness as the main harness has corroded out to at the pigtail and connecting to pantry door main control unit also experiencing potentially a sealed system based issue as well. May need a compressor as well. Customer declined repair today is going to look at replacement options potentially.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Monroe, NC 28110
Jonathan J.
Job Details:
12/13/2024
"Replaced all previously ordered parts. Ran full diagnostics no leaks and verified all proper operations. No further issues found or seen. ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR 1 W11170612 HARNS-WIRE , 1 W11457241 PAN-DRIP , 1 WPW10341329 VALVE , and 1 WPW10389152 SUPPORT"
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS02
Near Bristol, CT 06010
Andre
Job Details:
12/13/2024
Ck unit upon arrival and install both top and bottom door gasket for oven with user interface and advance unit into cycle unit operating to manufacturers specs
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28216
Clinton
Job Details:
12/13/2024
Couldnt find the source of the leak. No leaks detected any where.great customer though
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Charlotte, NC 28210
Clinton
Job Details:
12/13/2024
On arrival unit was still in closet. After 4o mins they still were in able to remove unit. Unit front top and back must be removed to do this job. We will need to reschedule for 2 x time frame. Must call in advance an hour. They may move to shop to repair it. Left parts with unit. ; saved tckt
We serviced a
MAYTAG WASHER
Model MVW4505MW2
Near Bristol, CT 06010
Andre
Job Details:
12/13/2024
"Ck unit upon arrival and install GearCase with cam kit and actuator unit now operating to manufacturers specs ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10913953 ACTUATOR , and 1 W11449840 GEARCASE"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Franklin, MA 02038
Aimee Z.
Job Details:
12/13/2024
F7e8 over heated motor not going into full spin goes to done Found the bolt off the rotor tight ended also sepension rodsGoes through diagnostics but never ramps up for high speed spin The rust on rotor and stator and needs shift can hear scraping when spins.; rqstng P&A on 1 W10734521 (Shifter) and 1 W11260238 (Rotor) and 1 W10752189 (Bolt) and 1 W11195971 (Stator)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Monroe, NC 28110
Jonathan J.
Job Details:
12/13/2024
Complaint dishwasher not working. Ran full diagnostics and found motor is bad. Also found error codes. F4e3 and f7e1 errors found as well. customer needs to run the hot water before running dishwasher so fault does not pull up again. replaced sump motor assembly and ran full diagnostics again verifying all proper operation. ; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Meriden, CT 06450
Jimmy R.
Job Details:
12/13/2024
"Ran dryer and found unit would run but never tumble, lifted top and found no belt connected. Found belt had broke due to roller broken jamming up drum. Replaced all parts with repair kit lubed and ran unit, all operations now working to factory specs ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Cheshire, CT 06410
Jimmy R.
Job Details:
12/13/2024
Tested unit and found doors not lining up and unit not level causing doors to not shut properly. Adjusted doors and leveled unit to sit properly went over ice maker and door gaskets with customer and the freezer door has a dent in the top customer will call where purchased unit to see if they will take money off if not she will call and let know on door for freezer. Everything is cooling and working to specs