Service History 538

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Matthews, North Carolina 28105

Jeff L.

Job Details: 08/31/2023

Replaced both panels of the door the light is now shutting off when closing door. The arm and rivet need to be replaced to make a good repair. Office will call customer when part comes in; ordrng 1 W11607070 (Arm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Woodstock, Connecticut 06281

Chris B.

Job Details: 08/31/2023

"Complaint that the bottom ice maker is not making ice. Found ice maker not calling for water. Found no voltage present in the water valve during ice maker cycle. Will order valve as backup.; rqstng P&A on 1 W10886939 (Ice Maker) and 1 W11495416 (Water Valve), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near Woodstock, Connecticut 06281

Chris B.

Job Details: 08/31/2023

Complaint that the unit is not washing correctly. Found error codes F7E and F8E1. Cleared codes and ran three diagnostic cycles. Found a grinding noise while in both agitating and spinning. Motor when spun by hand is not smooth and while in spin cycle the basket is off and too wobbly. Agitator too loose. Will order parts for a return visit.; ordrng 1 W11283592 (Motor) and 1 W11449840 (Gear Case) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch) and 1 W11550891 (Agitator)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 08/31/2023

Retuned to install new gearcase and Washplate. Installed parts and reassembled unit. Ran service mode and all functions working. Ran spin mode and let customer hear unit working as designed. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE and 1 W11449840 GEARCASE

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near East Granby, Connecticut 06026

Chuck M.

Job Details: 08/31/2023

Customer complaint is that washer gives error code F0e7 when using normal cycle. Could not duplicate error. Customer also stated that washer make a noise as if there is coins in the washer. Inspected and found collar stays in basket underneath siphon cap. Attempted to remove basket but it is stuck to drive shaft and would need to be hammered off. Ordered gear case for repair. ; ordrng 1 W11449841 (Gear Case) and 1 W10734521 (slider)

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Granby, Connecticut 06060

Chuck M.

Job Details: 08/31/2023

"Installed burner heads, bake ignitor and broil conversion orifice. All checked ok. Yellow flames are partially yellow. Possible air borne burn off."

We serviced a

KENMORE DISHWASHER

Model 665.14743N510

Near Windsor, Connecticut 06095

Chuck M.

Job Details: 08/31/2023

Customer complaint is that dishwasher would not turn on. Found control lock engaged. Demonstrated how to engage and disengage control panel lock.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 08/31/2023

Replaced ice maker bucket all operations are normal. Unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL WASHER

Model WTW8120HC0

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 08/31/2023

"Found unit completely dead upon arrival checked power at wall and we had 119 volts and it was holding steady could not turn unit on. I found the control board bad and it popped there was some kind of surge the only way to make this a good repair is by replacing control and UI. CUSTOMER IS NOT HAPPY with unit she is gonna speak with safety team at whirlpool to see if she can get a new machine or some kind of help with parts. At this time, the ticket will be on hold.; ordrng 1 W11478525 (UI) and 1 W11419052 (Control board)"

We serviced a

MAYTAG DISHWASHER

Model MDB7959SHZ0

Near Springfield, Massachusetts 01119

Roger R.

Job Details: 08/31/2023

Found drain hose clogged with debris. Cleared hose and rerouted to prevent reoccurrence. No parts used. Charge minimum labor/ adjustment charge of $179

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 08/31/2023

"Complaint not dispensing water ice is hollow. Refrigerator has only been installed for four weeks per customer. I found filter is completely clogged with sediment Terry debris. I removed water filter, tested operations no additional issues. Found with water system of the refrigerator. Issue is with water filter only. Home is in a new build construction zone."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB09

Near Worcester, Massachusetts 01607

Angel R.

Job Details: 08/31/2023

"Found compressor not running, getting 120 volts. Unit is completely missing capacitor from start device. Will order new relay.; ordrng 1 WPW10662129 (capacitor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBRS21KDWH01

Near Worcester, Massachusetts 01605

Angel R.

Job Details: 08/31/2023

Found lots of debris on condenser also copper tubing corroded in the back. Compressor no longer running and cool to the touch. Unit is close to if not over 20 years old. After speaking to the customer of costs he decide he will buy new unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Paxton, Massachusetts 01612

Angel R.

Job Details: 08/31/2023

"Installed new fill line, tested ok."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Bridgewater, Massachusetts 02324

Aimee

Job Details: 08/31/2023

Installed new wash pump and tested complete; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 08/31/2023

Returned to install new harness. Installed harness and reassembled unit. Ran service mode to test function of unit. Verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near West Hartford, Connecticut 06110

Ruben C.

Job Details: 08/31/2023

Checked unit found both doors not holding door gaskets in place they keep pulling off ordering both doors have informed cust doors will come to him left gasket with cust; ordrng 1 W11575716 (Door ref stainless) and 1 LW10638683 (Freezer door stainless)

We serviced a

GE DRYER

Model GFT14ESSL0WW

Near West Hartford, Connecticut 06119

Ruben C.

Job Details: 08/31/2023

Checked unit found motor is not starting by itself if you push drum then it spins needs motor; ordrng 1 We17x26577 (Motor) and 1 We16x26371 (Cond blower wheel) and 1 We11x26363 (Blower)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near West Hartford, Connecticut 06107

Ruben C.

Job Details: 08/31/2023

Replaced motor and main control ran diagnostics normal wash motor functioning

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 08/31/2023

Customer states the sump assembly was recently replaced and since then the unit has not been drying. Ran diagnostic cycle then placed unit into a 1 hour wash cycle. Units heater is activating normally.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Pineville, North Carolina 28134

Jeff L.

Job Details: 08/31/2023

Replaced filter housing ran 32 ozs of water thru system. Unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW0

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 08/31/2023

Found clothing and lint build up in the blower area. The clothing stopped the motor from turning. Cleared and checked all ok

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Farmington, Connecticut 06032

Ruben C.

Job Details: 08/31/2023

Replaced motor and control tested operation normal ran diagnostics normal wash motor functioning normally; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 08/31/2023

Complaint F9 E1 error code cannot use dishwasher. I found dishwasher. Had rancid moldy water upon arrival. Thick layer. I found drain pipe had failed. I replaced drain pump tested operations unit is now washing and draining water out fine. I found drain tube was not properly installed was on the outside of the tub pinching hose. I also discovered hose was not properly installed under the sink as well. Had rubber hose. That was also pinched. Going to drain. No additional issues found with dishwasher at this time. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Watertown, Connecticut 06779

Jimmy R.

Job Details: 08/31/2023

"Checked over machine and found unit would not run a test cycle found lock just flashing, checked errors and found F5e2 lid lock fault f2e1 stuck key F0e5 off balance cycled lid lock and found lock broken causing latch to push past lock and never work. Replaced faulty lock and unit ran a calibration cycle wile spinning noticed tub bouncing checked shocks and found bad shocks need to be replaced will order, parts tentative p/a ; ordrng 1 W11130362 (Suspension), used 1 W11307244 (Latch) from stock, states that autho needed"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 08/31/2023

"Found terminal block broken and wires from harness cut. Checked and found left rear burner element coil burnt. Ordering main harness and terminal block, and burner.; ordrng 1 W11529071 (Main harness) and 1 WPW10245259 (Terminal block) and 1 W11171119 (Burner)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Clover, South Carolina 29710

Mitch H.

Job Details: 08/31/2023

"Based on description of issue, had customer start dryer with a load when I was on my way. Arrived to find dryer motor had stopped but control still showed drying and time was counting down. Waited a few minutes and motor started, ran a few minutes then stopped again. Entered diagnostics and found no feedback from motor. Motor tripping off on thermal overload. Ordering motor and blower wheel. ; ordrng 1 W11549461 (Drive motor) and 1 WP697772 (Blower wheel)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 08/31/2023

"Customer complained unit wont wash on normal but will on whites. Says she heard a grinding noise also. Upon arrival ran service mode and found no fault codes stored. Ran Manuel service mode and found all functions working but on agitate noise was coming from agitator. Inspected and found agitator had came loose. Put lock tite on bolt and resecured agitator ran normal wash and unit started filling agitating , and washing. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Shrewsbury, Massachusetts 01545

Angel R.

Job Details: 08/31/2023

"Found capacitor leaking, replaced it with truck stock. Still getting a failed pump F9E1 error code after diagnostics cycle. Will order new pump and harness just as precaution.; ordrng 1 W11399437 (Pump) and 1 W11643701 (Harness), used 1 W11395618 ( CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Auburn, Massachusetts 01501

Angel R.

Job Details: 08/31/2023

"Checked voltage at outlet, only getting 85 volts across the two hot wires. Unit interior light is and and tumbles, informed customer he needs to call an electrician."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HZ1

Near Webster, Massachusetts 01570

Angel R.

Job Details: 08/31/2023

Heating element limiter on front right burner not reading properly when checked with multimeter. Customer complaint of element not cooling down for several hours. Tested switch as well and it is working properly but will replace as a precaution upon return visit from .; ordrng 1 W11047722 (elmnt-surf)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Dudley, Massachusetts 01571

Angel R.

Job Details: 08/31/2023

"Auger motor is completely seized, will order new one as well as coupling.; ordrng 1 W11671282 (Auger motor) and 1 WPW10169511 (Coupling)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 08/31/2023

Panel damaged in box please inspect before rescheduling; ordrng 1 W11416371 (Panel)

We serviced a

WHIRLPOOL RANGE

Model WML55011HS07

Near Charlotte, North Carolina 28273

Robert A.

Job Details: 08/31/2023

"Cx complaint that the unit makes a loud buzzing noise as the unit starts. I inspected the unit to confirm the complaint. The unit starts and heats fine. However, when the unit start it gives a loud buzz for the first 5seconds. I left the turn motor with the cx. Im ordering a magnetron for the return visit to resolve the buzzing issue that begins the cycles.; ordrng 1 W11402082 (Magetron) and 1 W11628655 (Transformer)"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Tolland, Connecticut 06084

Chris B.

Job Details: 08/31/2023

Replaced part and unit running normal. Worked on the microwave in the basement for better reach. Customer will have it installed afterwards.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Tolland, Connecticut 06084

Chris B.

Job Details: 08/31/2023

Complaint that the unit is not making ice. Found ice maker running rough and fully finishing the test cycle. Frozen line. Will order parts for a return trip.; ordrng 1 W11658802 (Ice Maker) and 1 W11399564 (Ice Door) and 1 W11226501 (Heater)

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 08/31/2023

Customer complained unit back panel bent. Foudn back panel bottom corner bent. Unit within 30 day. Ordering back panel .; ordrng 1 W11626083 (Back panel)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHC2331PAA

Near Plainville, Massachusetts 02762

Aimee

Job Details: 08/31/2023

Installed filter head no purged air out complete

We serviced a

LG DISHWASHER

Model LDF7551ST

Near Coventry, Connecticut 06238

Jeremy B.

Job Details: 08/31/2023

Found door links broken and latch broken causing door not to latch closed and door to fall down hard. Needs new latch and links. ; ordrng 2 4933DD3001Bs and 1 4027ED3002J (Latch)

We serviced a

MAYTAG WASHER

Model MVWB835DW2

Near Worcester, Massachusetts 01605

Gary V.

Job Details: 08/31/2023

"Inspected and found f5e1,f5e3, both lid lock faults, quoted for repair and customer approved. Replaced lid lock and cycled, tested fine.; used 1 W10810403 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDB09

Near Worcester, Massachusetts 01602

Gary V.

Job Details: 08/31/2023

"Arrived and found temps in both sections 20 degrees in freezer and 50 in ff. incomplete frost pattern, discharged Freon left in system and pressurized system with nitro, used bubble check leak detection and didnt detect any leaks at this time. Installed compressor that was ordered, pressurized again, didnt detect any leaks again. Recharged system with 47oz r600. Frost pattern developed and started cooling. Advised customer to monitor unit. If problem persists advise ordering and replacing evaporator as this is the fifth trip out and it was never ordered or replaced.; dspstn on spec-tagged invntry: 1 W11504445 COUPLER 1 W11506619 COUPLER 8 NK MS 00 , 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , and 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , used 1 212643 (SEALER-GUM), and 1 R600A (R600A 14.8 OZ) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 08/31/2023

Units doo drops due to a failed hinge assembly.; ordrng 1 W11573702 (Hinge assembly) and 1 W11573703 (Hinge)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB7749SBM0

Near South Hadley, Massachusetts 01075

Roger R.

Job Details: 08/31/2023

Found unit not responding to control inputs. Unable to get into diagnostic mode. Quoted $239.99+tax for new console w10811169 and $239 labor.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near South Hadley, Massachusetts 01075

Roger R.

Job Details: 08/31/2023

Found unit rusting at dispenser drawer. Quoted 60.29 for new drawer and $239 labor. Cust declined repairs

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS0

Near Charlotte, North Carolina 28278

Robert A.

Job Details: 08/31/2023

Cx complaint that a piece came apart and became deformed on the element. I inspected the unit to confirm the complaint. I found the plastic piece is for a tube connected to the sump assembly. It is damaged from the element and needs to be replaced. The unit needs a new main feeding tube that connects to the sump motor to resolve the issue. Im ordering the part for the return visit. I collected the payment in full by check.; ordrng 1 W10861745 (Tube feed)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Bellingham, Massachusetts 02019

Aimee

Job Details: 08/31/2023

Found the freezer frozen and making ice. Full bucket I Cleaned the condenser coils theres good frost pattern and good air flow to fridgeFans all working and damper opening and closing Torn right fridge gasket Cwa

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 08/31/2023

Customer complained unit getting too cold In refrigerator. Ran service test for damper and damper will open. Turned off service mode and found baffle not closing. Ref temp was 32? and set to 40. Ref thermistor passed check. Freezer is working as designed. Ordering damper. Informed customer office will call when part comes in. ; rqstng P&A on 1 WPW10196393 (Damper baffle)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Cherryville, North Carolina 28021

Ryan S.

Job Details: 08/31/2023

"Customer complained of error code, Foudn f7-1 and f7-4, basket speed sensors error and motor error. Found motor pully damaged. Found cam and actuator damaged and wouldnt shift. , replaced parts and found oil leaking from faulty gearcase. Replace cam and actuator and unit will work but needs new motor, and gearcase. Ordering motor and gearcase and 2xtimeframe. Scheduled return for 9-6-23 pm. ; ordrng 1 W11283592 (Motor), rqstng P&A on 1 2xtimeframe (2xtimeframe), ordrng 1 W11449840 (Gearcase), used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Charlotte, North Carolina 28278

Robert A.

Job Details: 08/31/2023

Cx complaint that the unit constantly beeps while plugged in. I inspected the unit to confirm the complaint. I found an error code: f8e4. I checked the float switch and found the float switch housing with water in it. I removed the water and ran a service cycle. No leaks were found. The cx mentioned he used a type of soap that created a lot of suds. I suggested using a different type of soap to avoid this issue again. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 08/31/2023

Cx complaint that the unit is still not make cube to the size of his satisfaction. I inspected the unit to confirm the complaint. The unit is making ice fine. I installed the IM and water valve as instructed and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 08/31/2023

"Came to replace parts ordered by previous tech. Installed control and moisture sensor Harness. Installed parts and ran normal dry., unit started heating. Ran service diagnostic and drum light turns off when moisture is in contact with sensor. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Milford, Massachusetts 01757

Aimee

Job Details: 08/31/2023

F5e1 latch brokenF2e1 stuck key padAnd needs suspension rods No latch cant run diagnostics ; ordrng 1 W11115199 (Ui) and 1 W11130356 (Suspension rods) and 1 W10810403 (Latch)

We serviced a

KENMORE REFRIGERATOR

Model 596.76253701

Near Enfield, Connecticut 06082

Gary V.

Job Details: 08/30/2023

"Inspected and found compressor getting voltage but shutting down on overload, and high side condenser line rotted and corroded, quoted and she will call."

We serviced a

WHIRLPOOL WASHER

Model WFC682CLW0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 08/30/2023

"Inspected and found drain hose elbow kinked in back of drain port, unkinked drain hose elbow and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Clover, South Carolina 29710

Mitch H.

Job Details: 08/30/2023

"Tested and found F8E4 float switch error. Removed tray, found it full of water. Cleaned and dried tray, reinstalled. Tested dishwasher and checked for leaks. No leaks found. Dishwasher now operating properly."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHD2369TF8

Near Attleboro, Massachusetts 02703

Aimee

Job Details: 08/30/2023

Installed new main Cntrl lights fan and compressor on and running fridge and freezerComplete

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Sutton, Massachusetts 01590

Aimee

Job Details: 08/30/2023

F7e4 actuator not shifting in diagnostic no movement Cleared code replaced actuator and ran diagnostics locked up and agitated and spun complete; used 1 W10913953 (actuator) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Paxton, Massachusetts 01612

Chris B.

Job Details: 08/30/2023

Complaint that the unit will not turn on. Found error code F6E2 unit will not enter diagnostic mode. Ran all test on ACU found bad control board. No led flashing on board. Wasnt able to get to test touch panel. Will order as a backup.; rqstng P&A on 1 W11401712 (Control Board) and 1 W10861501 (Control Touch Panel)

We serviced a

KITCHENAID RANGE

Model KFEG500ESS6

Near Shrewsbury, Massachusetts 01545

Angel R.

Job Details: 08/30/2023

"Installed cooktop, tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 08/30/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Troutman, North Carolina 28166

Vincent O.

Job Details: 08/30/2023

Sr7737212472. Found no 240v at bake element. 120v to ground. Checked p11 connections at control. No voltage. Found connection loose at p1 connector. Dbl line break connector. Reseated connector and secured. Set unit to bake and verified 240v to bake element. All functions check ok.

We serviced a

WHIRLPOOL DRYER

Model WED8500BW0

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 08/30/2023

Installed new control. Low voltage error gone. Unit still doesnt tumble. Found open thermal fuse. Replaced thermal fuse. Tested and verified proper operation. All functions check ok. ; used 1 WP3390719 (THERMAL FUSE) from stock

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ02

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 08/30/2023

Found unit is not defrosting properly causing ice to intermittently melt. Order and replace fan assembly. ; ordrng 1 W11334745 (Evap fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Tega Cay, South Carolina 29708

Mitch H.

Job Details: 08/30/2023

"Removed and replaced compressor and related parts. Charged with nitrogen, allowed to sit for 20 minutes, no leaks or loss of pressure. Evacuated nitrogen, pulled vacuum, weighed in correct charge of R600. Compressor operating properly and cooling correctly.; dspstn on spec-tagged invntry: 1 876765 TUBING KIT , used 1 W11506635 (Coupler), and 1 R600 refrigerant (Refrigerant) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 08/30/2023

"Took picture of purchase receipt and also checked entitlement. Entitlement says unit is n warranty. Tested and found close door message and microwave not starting. If pushed on right side, starts and runs correctly. Turntable motor makes a squeaking noise. Ordering inner door, hinges and motor.; ordrng 1 W11684570 (Inner door assembly) and 2 W11598178 (Hinge)s and 1 W10911403 (Turntable motor)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 08/30/2023

Replaced control harness and thermistor tested heating element is ok. Cust will observe unit; dspstn on spec-tagged invntry: 1 W11546681 HARNS-WIRE and 1 WPW10384183 THERMISTOR

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Plainville, Connecticut 06062

Ruben C.

Job Details: 08/30/2023

Checked unit found power harness on control was disconected causing no power to control reinstalled tested normal no error codes in memory

We serviced a

WHIRLPOOL WASHER

Model MVWB725BW0

Near Shrewsbury, Massachusetts 01545

Angel R.

Job Details: 08/30/2023

Found bearings on tub worn. All looks ok underneath unit. Once informed customer of service charge and tub assembly price he immediately decided he will buy something new as this unit is already 7-8 years old. He did not want a quote.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 08/30/2023

"Returned to install parts ordered by previous tech. Installed control and suspension. Ran high speed spin and unbalance detection. Unit when completely empty is shaking more than normal. Found inner drum is swaying , tried taking drum out and tighting drum down but issue still present l ordering inner drum. Informed customer part will be shipped to him. When it arrives open box and check for damage and give office call to schedule return call. ; rqstng P&A on 1 W11178227 (Inner drum), dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 08/30/2023

"Installed parts listed, ran calibration and cycled thru auto test and tested fine.; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RVAXVY00

Near Lincolnton, North Carolina 28092

Mark C.

Job Details: 08/30/2023

Installed new auger motor unit is fully operational.; dspstn on spec-tagged invntry: 1 W10822606 AUGER MOTOR

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FNAB00

Near Holden, Massachusetts 01520

Chris B.

Job Details: 08/30/2023

Replaced part and unit working normal. All led lighting are illuminating properly.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Holden, Massachusetts 01520

Chris B.

Job Details: 08/30/2023

Complaint that the unit is not washing properly. Found error code F0E9 off balance. Cleared out codes. Ran calibration cycle and two diagnostic test. Unit working normal. Ran a quick load and unit working properly. Washer codes needed to be cleared out.

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Auburn, Massachusetts 01501

Chris B.

Job Details: 08/30/2023

Replaced all parts. Unit working normal. No leaks detected. ; dspstn on spec-tagged invntry: 1 W11106747 BELLOW and 1 WPW10443885 DOOR LOCK

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Hebron, Connecticut 06231

Jeremy B.

Job Details: 08/30/2023

Water not flowing properly. Found water line kinked at back. Unkinked and purged a gallon out. All checks ok.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Iron Station, North Carolina 28080

Mark C.

Job Details: 08/30/2023

Parts damaged in box reorder and reschedule ; ordrng 2 W11598202 (Trim)s

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Denver, North Carolina 28037

Mark C.

Job Details: 08/30/2023

Unit is erroring out due to the floor being unlevel in the laundry shed. Leveled unit to the best of my ability instructed customer that the problem would need to be addressed for the best function. Unit however is fully operational. Instructed customer on the proper use and care of the unit.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near East Hartford, Connecticut 06118

Chuck M.

Job Details: 08/30/2023

Customer complaint is that dishwasher is not washing dishes properly. Leaves dishes filmy and gritty. Tested water at sink and it took approximately 30 seconds to get hot. Ran dishwasher and water still came in cold. Filled and drained 3 times and water was Luke warm. Water at sink is not directly connected to dishwasher water line. This is a plumbing issue. Hot water setup is not straightforward.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near East Hartford, Connecticut 06118

Chuck M.

Job Details: 08/30/2023

Customer complaint is that ice maker was not dispensing ice. Inspected and found ice container empty and fill tube frozen. Cleared fill tube and ordered inlet valve. ; ordrng 1 W11546685 (Dual water valve)

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near West Hartford, Connecticut 06117

Ruben C.

Job Details: 08/30/2023

"7737214162 checked unit found burners switches burnt replaced switches called techline to document; used 1 WP3149400 (Front right), and 1 WP3149404 (Right rear) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near West Hartford, Connecticut 06117

Ruben C.

Job Details: 08/30/2023

Received wrong color console reordering console. Left control with cust; ordrng 1 W11325569 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, North Carolina 28217

Jeff L.

Job Details: 08/30/2023

"Found plastic water line going to refrigerator pinched off at union tying the 2 lines together (wall/fridge) the plastic line from home is about completely pinched off due to not having a spleen running thru the plastic tube to keep it circular which is cutting off water pressure from house not allowing proper water flow out door dispenser. I advised customer that plumber has to resolve this problem and i RECOMMENDED getting a 1/4 inch braided line to attach to fridge, plastic lines will become hard and brittle and will crack causing water issues. I also suggested having plumber move the water supply up behind the fridge for easy access to shutoff but not at all REQUIRED. PLEASE SEE PICSWater valve was installed(call complete)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 08/30/2023

Stopped making ice then freezer defrosted ff section at about 60 degrees compressor running ran test 40 needs sealed system work ; ordrng 1 W11592010 (Compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 08/30/2023

Not cooling good heavy frost on evaporator the brown wire going to heater element wasnt connected reconnected manually defrosted evaporator condenser fan blade came off of motor reattached fan blade set temps at recommended

We serviced a

JENN-AIR COOKTOP

Model JED3430GB01

Near Windsor, Connecticut 06095

Chuck M.

Job Details: 08/30/2023

Customer complaint is that glass cooktop has come unglued from brackets to secure cooktop glass to box. Took pics. Ordered glass top. ; ordrng 1 W11476176 (Cooktop)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Simsbury, Connecticut 06070

Chuck M.

Job Details: 08/30/2023

Customer complaint is that dishwasher had error code F8e4 overfill. Inspected and found water dripping from water line connection to inlet valve. Secured connection and tested. No leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near West Hartford, Connecticut 06110

Chuck M.

Job Details: 08/30/2023

Installed diffuser and replaced evaporator fan motor. Checked ok. Advised customer to allow time for unit to stabilize. ; used 1 WP2315539 (EVAP MOTOR) from stock

We serviced a

WHIRLPOOL WASHER

Model MVWB835DC4

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 08/30/2023

When I called on csx I could not get it to ring. When I called from regular phone it told me the phone had no service. I called office spoke with crystal and when she called it just rang. Office will reschedule; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 08/30/2023

"Ran washer threw a diagnostics cycle and found error F5e3 lid lock will not unlock f0e2 over suds F0e5 off balance f2e1 ui stuck button ran step 52 and found when locking unit would click over and over and then lock and go threw, ran a normal wash cycle and found when unit would get to the rinse and drain cycle it would just click never locking and error out f5e3 lid lock faulty. Replaced lock and ran a calibration unit is now operating to proper specs ; used 1 W10810403 (DOOR LOCK) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 08/30/2023

"Installed new valve assembly and ran unit threw a calibration and a wash cycle, checked filling and all operations are now working to factory specs"

We serviced a

FRIGIDAIRE RANGE

Model GCRE3060AFF

Near Springfield, Massachusetts 01105

Roger R.

Job Details: 08/30/2023

Installed new cooktop and left front burner and checked operation and all checks okay.

We serviced a

JENN-AIR RANGE HOOD

Model JXW8536HS1

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 08/30/2023

"Light bar stainless steel is heavily, scratched and dented. Scratches were underneath of the tape that was supposed to act as a protectant dent. Also was hidden underneath of the tape. I am re-ordering light bar assembly as lights continuously fall out of paneling whenever fan is running. No additional issues found at this time or functionality of the range. Hood are working properly. ; ordrng 1 W11321564 (Light)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 08/30/2023

"Customer refusing to provide closing documents, proving unit is less than one year old also refusing to pay diagnostics fee. Unable to collect diagnostics fee from Customer. Customer stated warranty expired in May but states that he called in for service over six months ago for this issue, but only was going through builder. ; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2615TP4

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 08/30/2023

Complaint refrigerator is not cooling properly in either zone. I found evaporator fan motor has completely failed is not spinning. Unit will need an evaporator fan motor to fix error code is over temp in both zones each one. Advising customer to unplug refrigerator and take food and place in a different unit if possible or coolers. ; ordrng 1 242077705 (Evap fan)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 08/30/2023

Complaint dryer is not turning off on any cycle not getting hot either. I found timer wire was unplugged the heating element sensor causing timer to never turn off. I also found heating element was open. Replaced element reattached wire verified dryer is now heating and turning off properly no further issues found . ; used 1 279838 (ELEMENT) from stock

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 08/30/2023

"Complaint washing machine leaking. I found the entire back of the tub assembly is cracked and leaking. Has sprayed water all over main control board user interface will no longer go out has LEDs that are stuck on all the time screws are ceased in place supports are ceased in place as well Washing machine gasket is paper thin at the top has heavy rub marks on it but its not leaking from door gasket primarily main leak is from the tub unit will need extra time to break free screws and supports due to water. Damage caused by tub leaking. ; rqstng P&A on 1 W11322883 (Control) and 1 W11314648 (Bellows) and 1 W11378552 (Outer tub) and 4 W11316766 (Shocks)s and 1 W11354542 (Stator) and 6 W11314661 (Screw)s and 1 W11314361 (Rotor) and 1 W11314657 (Screw) and 1 W11325573 (Control), ordrng 1 Helper (Helper) and 1 2xtime (2xtime)"

We serviced a

FRIGIDAIRE RANGE

Model LFEH3054UFF

Near Worcester, Massachusetts 01605

Angel R.

Job Details: 08/30/2023

"Inspected functionality of all elements and they are working ok. Checked harness at the front panel of unit and found no issues with Connectors. Customer says it only happens with the two front burners. Found a few of the switches sticking also bad left front element limiter. Will order infinity switches for unit as well as heating element.; rqstng P&A on 1 316436001 (switch,infinite lrg) and 1 316238202 (Switch) and 1 316282000 (element)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 08/30/2023

Replaced all LEDs per special project tested operations everything is working fine.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGTR2045QF1

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 08/30/2023

"Housing was a different size then original and does not fit in holding slot. So exchanged board from new housing to old, board itself looks identical.Unit came in and running properly. Cs to monitor."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Northampton, Massachusetts 01062

Mike K.

Job Details: 08/30/2023

"Replaced suspension and much stiffer, tests with single bounce as it should, ran diagnostic cycle and ran fine with no banging. Recalibrated."

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