Service History 537

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Springfield, Massachusetts 01104

Gary V.

Job Details: 09/25/2023

"Inspected and found timer not shutting off, unit runs for hours. Needs new timer and will order and return.; ordrng 1 WPW10185982 (Timer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Manchester, Connecticut 06042

Jeremy B.

Job Details: 09/25/2023

Installed new evaporator leak checked with nitrogen. Pulled vacuum then recharged. Please allow 24 hrs for temps to stabilize.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 09/25/2023

Customers complaint is temps fluctuating. Took temps found proper temp. All fans and compressor running. Cant duplicate any problems today.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 09/25/2023

"Customer complained lid lock broke. Upon arrroval found lid lock broken off and bezel broken at one side. The plastic where the bezel meets the lid lock was broken on both. Installed new lid lock and was able to temporarily put lid lock to old bezel but needs new bezel. Ordering bezel. Scheduled return call for 9-28-23 am. ; ordrng 1 W11545554 (Lock bezel), dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK"

We serviced a

KITCHENAID RANGE

Model KFGG500ESS3

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 09/25/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GP0

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/25/2023

"Removed and replaced float switch, arm and holder. Tested dishwasher and checked for leaks. Operating properly and no leaks found."

We serviced a

WHIRLPOOL RANGE

Model WEGA25H0HN0

Near Charlotte, North Carolina 28205

Jeff L.

Job Details: 09/25/2023

When I opened touch panel I found it damaged on corner (see pics) told customer we will reorder parts and office will call customer when part comes in.; O-emld tckt

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/25/2023

"Checked and found heater support missing and heater hanging down. Ordering support clip. Got voicemail when I called, left message. No one at house but house was open for me to check. Office will need to call to schedule return when part arrives.; ordrng 1 W10909479 (Support clip)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 09/25/2023

"Complaint agitator, nor tub will spin. When it does its making a horrible noise. I found safety guard/ belt guard was missing its screws. screw holes are damaged on gearcase. Not allowing new screws to fit unit will need a gearcase to fix issue a cam drive belt and agitator to fix along with associated parts. No additional issues found no error codes and fault history I performed a calibration procedure. Everything else is operating normal. ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Sheild) and 2 W11573574 (Screw)s and 1 W11449840 (Gearcase) and 1 W11510461 (Washplate)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 09/25/2023

"Complaint dryer, making a knocking noise during operation. Does not matter if its loaded or not. Noise never goes away. I suspect out of the motor is what is causing the noise while its in use or drum is out of round. I am ordering motor blower wheel. Housing is seized. Appears to have been thread locked. May have to cut shaft of motor off. Im ordering a drum drum will be shipped directly to the customers house customer to inspect drum for any damage broken plastics, flat out of round issues, felt issues and then call our office when parts come in.; ordrng 3 WP489463 (Screw)s and 1 W10888146 (Housing) and 1 WP697772 (Wheel) and 1 W10545923 (Drum) and 1 W11549461 (Motor)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Douglas, Massachusetts 01516

Angel R.

Job Details: 09/25/2023

"Installed parts, tested ok."

We serviced a

KITCHENAID RANGE

Model KSEG950ESS2

Near Wethersfield, Connecticut 06109

Chuck M.

Job Details: 09/25/2023

Customer complaint is that oven does not heat too temp. Inspected and found bake element open. Ordered bake element. ; ordrng 1 W10779716 (elmnt-bake)

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Hampden, Massachusetts 01036

Gary V.

Job Details: 09/25/2023

"Inspected and found pressure system fault and long drain fault, pressure hose damaged from rubbing on tub and drain pump is very loud, will submit estimate and call.; rqstng P&A on 1 WPW10605427 (Drain pump) and 1 W10903220 (Air dome) and 1 W11044559 (Pressure hose) and 1 WPW10448876 (Pressure switch)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 09/25/2023

Washer making loud noise. Found rotor bolt all the way out sitting on floor. Found rotor and stator damaged. Shaft in gearcase has a lot of play.; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10734521 (Clutch) and 1 W11260238 (Rotor) and 1 W11550891 (Agitator) and 1 W11611671 (Cap)

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Charlotte, North Carolina 28210

Jeff L.

Job Details: 09/25/2023

Upon arrival I found fridge in defrost the unit kicked out of defrost on its own and all components of ss fired right up. The evaporator fan motor is operating normal. The only thing I can come up with is maybe its intermittent and control is not kicking unit back on after defrost. Going to order a control for this unit as a precautionary measure.Part#W11562260; ordrng 1 W11562260 (Control)

We serviced a

KENMORE REFRIGERATOR

Model ="79572043112"

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 09/25/2023

Found leak in system customer is going to buy new unit.Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 09/25/2023

Found evap fan motor making a loud noise when starting up. Housing and blade are secure and nothing is loose or vibrating this is internal with the fan motor CUSTOMER WILL BE HOME AFTER 330Part#W11024089; ordrng 1 W11024089 (Evap motor)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGW00

Near New Britain, Connecticut 06053

Chuck M.

Job Details: 09/25/2023

"Customer complaint is that ice maker stopped making ice for about a week and ice maker tray continuously ran. Customer turned off ice maker for it to stop. Customer turned ice maker back on this AM and it cycled, dropped cubes and filled. Ordered ACU P&A ; rqstng P&A on 1 W11212392 (cntrl-elec), states that autho needed"

We serviced a

LG REFRIGERATOR

Model LRSDS2706S/00

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 09/25/2023

"New door icemaker does the same, self test not functioning, disconnecting/connecting harness results in icemaker moving slightly a couple times and then nothing.Also has had another failure of craft icemaker, had jammed again, not releasing cubes, once cleared ran test and filled fine, not over filled.Quoted for craft icemaker, control and harness.; ordrng 1 AEQ73449910 (Craft icemaker) and 1 EBR32881201 (Pcb main)"

We serviced a

WHIRLPOOL DISHWASHER

Model JDB8500AWX1

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 09/25/2023

"Wheels on lower rack all broke off. Left rail came apart and rack falling, u/i all lights not working properly, door gasket not making good seal.Control panel is special order, so office will contact cs when parts come in to schedule return.; ordrng 1 WPW10501715 (Control panel) and 1 W11259785 (Left side rail) and 4 W10195416V (Rack wheels)s and 1 W11177741 (Door gasket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 09/25/2023

"New issue, cs says unit is not drying.Ran diagnostic cycle, heater verified as operating.Diagnostic cycle would have reset unit, possible intermittent issue. Ordering control and owi sensor; ordrng 1 W11637581 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 09/25/2023

"Complaint dryer, making noise. I found a key or stuck in the felt seal, lots of coins as well. I tested operations no abnormal noises found or heard other than normal vibrational noise. No safety issues found no concerns found either at this time dryer vent going out is slightly restricted causing higher than normal vent temperatures."

We serviced a

JENN-AIR ICEMAKER

Model JUIFN15HX01

Near Cornelius, North Carolina 28031

Mark C.

Job Details: 09/25/2023

Customer states unit has stopped working. Unit has power and is operating however the unit states replace filter and run clean cycle. Ran clean cycle placed unit into max ice and awaited the first round of ice. Unit is fully operational. Instructed customer on the proper use and care of the unit. Cleaning procedure is listed on page 11 of the use and care manual.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Cornelius, North Carolina 28031

Mark C.

Job Details: 09/25/2023

Installed new drip tray unit is fully operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Cornelius, North Carolina 28031

Mark C.

Job Details: 09/25/2023

Unable to recreate issue unit is fully functional.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Mooresville, North Carolina 28115

Mark C.

Job Details: 09/25/2023

Unit is not operating due to a faulty control.; ordrng 1 W11400681 (Pcb)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Huntersville, North Carolina 28078

Vincent O.

Job Details: 09/25/2023

Installed new motor. Tested and verified proper operation. All functions check ok.

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS

Near New Britain, Connecticut 06053

Chuck M.

Job Details: 09/25/2023

Customer complaint is that right side display has error F47 communication error. Inspected and found fuse open on module. Ordered module per service pointer. ; ordrng 1 W10857232 (module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Tolland, Connecticut 06084

Amanda R.

Job Details: 09/25/2023

Replaced ice maker ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Hadley, Massachusetts 01035

Mike K.

Job Details: 09/25/2023

"Replaced switch harness and control board u/I.Operated light 25+ times and worked properly., all burners working properly. Put unit into bake and preheated to 350."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 09/25/2023

"complaint not washing dishes properly. Condensation building up issue occurred about a week ago not drying dishes. I found F7 E1 error code in diagnostics history. I found odor is caused by heavy bacterial, gross sulfur in the well water. I found spray arms were completely clogged with bacterial growth I cleaned I spray arms. Heating element is now working fine after clearing. Error codes from diagnostics history. Dishwasher is now washing properly as well. I also found dispenser was broken replaced dispenser. Also found wash motor had a locked impeller. I replaced some new additional issues found ; used 1 W10861000 (DISPENSER), and 1 W11665769 (MOTOR/SUMP) from stock"

We serviced a

KITCHEN AID DISHWASHER

Model KDTM404KBS0

Near Shrewsbury, Massachusetts 01545

Roger R.

Job Details: 09/25/2023

Installed new main wash pump and sump assembly. Checked operation and all okay ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

SAMSUNG DRYER

Model DV45K6200EZ/A3

Near Tolland, Connecticut 06084

Amanda R.

Job Details: 09/25/2023

"Making chirping squealing noise the rear right wheel bad and idler pulley bearing bad replaced both tested operation normal ; used 1 DC93-00634A (IDLER PULLEY), and 1 DE7523 () from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW5

Near Ellington, Connecticut 06029

Amanda R.

Job Details: 09/25/2023

F8e1 long fill F3e2 inlet valve f0e3 overload f2e1 Ui stuck button not filling with water replaced inlet valves tested filling normally ; used 1 W11165546 (VALVE) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Hadley, Massachusetts 01035

Mike K.

Job Details: 09/25/2023

Replaced hinge assy and operating properly

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SG/AA

Near Belchertown, Massachusetts 01007

Mike K.

Job Details: 09/25/2023

"Replaced icemaker, ran harvest fine and filled fine. Cs to monitor."

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS3

Near Easthampton, Massachusetts 01027

Mike K.

Job Details: 09/25/2023

"F8e0 error only error history, cleared.Turned fan by hand, no obstruction.Ran bake cycle and verified fan operation reached 350 preheat temp with no error. Fan did not come on, errored when hit 185.Replaced fan and same, tested fan from control, read 69 ohms and tech sheet said should be 115, one replaced was open. Getting no voltage from control to fan.Will order blower fan to ensure working properly, quoted for control/labor. Accepted. After hours, office will contact to schedule return time, let them know it would likely be early next week.Collected replaced fan for credit.; ordrng 1 W11082269 (Main control), used 1 W11107275 (Blower fan) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KSF26C4XYY01

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 09/25/2023

"Not cooling properly either section. Found evap clogged with frost, defrost thermostat is closed, put into defrost. Defrost thermostat had opened in the heat of steaming clear, found loose connector to defrost heater, reconnected and jumped thermostat, put into defrost and verified defrosting, since was closed and opened when warmed thermostat looks to be fine. Just needs to be defrosted and with heater reconnected should function fine. Switched defrost mode to 8 hour. Called landlord, approved labor charge"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 09/25/2023

Fresh food door gasket not sealing. Heated and reshaped gasket all checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS1

Near Glastonbury, Connecticut 06073

Jeremy B.

Job Details: 09/25/2023

Dishwasher not draining. Found pump clear but seized. Replaced and tested all checks ok. ; used 1 W11412291 (DRAIN PUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Worcester, Massachusetts 01607

Roger R.

Job Details: 09/25/2023

Installed new compressor and evaporator due to poor cooling.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Worcester, Massachusetts 01607

Roger R.

Job Details: 09/25/2023

"Found failed thermal fuse at blower, replaced and checked. ; used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Worcester, Massachusetts 01604

Roger R.

Job Details: 09/25/2023

Found motor cover rubbing on transmission pulley when full of water in clean cycle. Added 2 washers WP488881 under motor cover to allow additional clearance.

We serviced a

JENN-AIR COOKTOP

Model JED3430GB01

Near Holden, Massachusetts 01520

Roger R.

Job Details: 09/25/2023

Installed new center vent cover.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near New Britain, Connecticut 06051

Chuck M.

Job Details: 09/25/2023

Customer complaint is that dryer was squealing during cycle. Inspected and found idler pulley and rollers were worn. Replaced with repair kit. Tested and showed customer it works. Dryer vent was crushed causing restricted air flow. Informed customer. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Ware, Massachusetts 01082

Roger R.

Job Details: 09/25/2023

"Found gearcase leaking oil and suspension rods having more travel than acceptable. Will need new gearcase, slider and suspension rods. ; ordrng 1 W11130359 (Suspension) and 1 W11393685 (GEARCASE), used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, North Carolina 28208

Robert A.

Job Details: 09/25/2023

Cx said she is getting the unit replaced. I did not diagnose the unit.

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 09/25/2023

Found both doors on dispenser broken. Replaced and tested all checks ok. ; used 1 W10861000 (DISPENSER) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Douglas, Massachusetts 01516

Angel R.

Job Details: 09/25/2023

"Found evap in RC frost free and with some condensation dripping on it. Temp came in at 45 degrees. Checked UI at pantry and it is working ok. Found condensation throughout slides and bottom bin of freezer, door is sealing properly. Temp came in at 20 degrees, had very little frost. Ran test 4 and checked ok also leveled unit as it was sitting unleveled on the right side. Spoke to Mike recommended booking a sealed system tech and ordering the RC evap and doing a leak test.; ordrng 1 W11578026 (Evaporator)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Sutton, Massachusetts 01590

Angel R.

Job Details: 09/25/2023

"Customer complaint was not a power or fill issue she wanted to know if anything was missing from dish racks also if unit was installed properly. All checked ok, nothing missing. Went into diagnostics and checked for error codes, found none. Ran test cycle, machine is working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 09/25/2023

Tested and cycled ice maker. Found it operating properly. Completed cycle and filled normally. Ice in bin. Customer says that it makes ice but doesnt keep up with their usage. Explained that with 5 people using a lot of ice that this ice maker may not keep up with usage. No other issues found.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 09/25/2023

"Checked and found condensation and ice on inside top of freezer door and liner. Checked door gasket, making proper contact and seal all around. Can feel soft spot on door liner. Believe there is a void in foam insulation. Humming noise coming from evaporator fan cover vibration. Ordering freezer door and gasket. Advised customer that door would ship directly to him and he would need to inspect door and call to schedule return.; ordrng 1 LW11258473 (Freezer door) and 1 W10136735 (Door gasket)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Wingate, North Carolina 28174

Jonathan J.

Job Details: 09/25/2023

"I replaced drain pump and wiring harness, tested operations navigational issues found everything is working normally. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 09/25/2023

"Complaint, six smoke coming out from underneath cooktop was using front right burner when issue occurred. Everything else is working just fine. I found front right burner element had experienced a thermal event spectacularly unit will need surface element and switch. No safety issues found at this time. No property damage. No personal damage either. ; ordrng 1 W11517959 (Element) and 1 W10917724 (Switch) and 1 WPW10312185 (Switch)"

We serviced a

KITCHENAID RANGE

Model KSIB900ESS1

Near Southington, Connecticut 06489

Chuck M.

Job Details: 09/25/2023

Customer complaint is that oven over heats and starts beeping until power is removed at breaker. Cooktop overheated and burned bottom of tea pot and melted cooktop glass. Took pics. Ran diagnostics and found fault codes F2e0 key pad disconnected. F2e1 stuck key. Tested oven sensor and it checked ok. Ordered control board control panel thermal fuse and cooktop all P&A. ; rqstng P&A on 1 W10808299 (cooktop) and 1 W11034444 (panl-cntrl) and 1 W11100619 (cntrl-elec) and 1 WP3196548 (fuse-thrml) and 2 ExtraTimeFrame (Extra Time Frame)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Southington, Connecticut 06489

Chuck M.

Job Details: 09/25/2023

Customer complaint is that dishwasher was not cleaning properly leaving food debris in tub and on dishes. Also a food smell was present. Inspected and found filter needed to be rinsed. Cleaned filter and ran diagnostics cycle. Found water was not hot enough entering dishwasher. Ran hot water at sink for about 20 seconds and water got hot enough. Explained water temperature value to customer and advised customer to run hot water at sink before starting dishwasher and to maintain rinse aid.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Holland, Massachusetts 01521

Gary V.

Job Details: 09/25/2023

"Inspected and found frost build up in freezer, and glides binding, cleared frost away and adjusted freezer draw glides, cycled, tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Holland, Massachusetts 01521

Gary V.

Job Details: 09/25/2023

"Inspected and found unit will start but then stops running and wont fill, unit having intermittent voltage from control board, ordering main acu, wash pump and cover, and will return. ; ordrng 1 WPW10455271 (Cover) and 1 W11025157 (Wash pump) and 1 W10906428 (Main acu)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Stafford, Connecticut 06076

Gary V.

Job Details: 09/25/2023

"Inspected and found front door panel rusting and blemished, replaced panel and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near McConnells, South Carolina 29726

Mitch H.

Job Details: 09/25/2023

"Checked and tested washer. Ran diagnostics, found long fill error code. Tested inlet valve, found cold water flowing very slowly. Needs inlet valve. Quoted customer for repair. She approved repair. Replaced valve from t/s. Reassembled, ran calibration and tested valve. All operating properly. Collected for service on CC; used 1 W11210459 (Valve) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near York, South Carolina 29745

Mitch H.

Job Details: 09/25/2023

"Tested and ran dishwasher for several minutes. No leaks found. Checked door gasket, in good condition, no issues found with gasket or bottom seal. Checked pump/motor and drain. No problems found. Unable to duplicate complaint. Advised customer that if problem returns to take pictures and video if possible to give us as much information as possible."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Meriden, Connecticut 06451

Chuck M.

Job Details: 09/25/2023

Installed freezer and FF doors. Checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB00

Near Waterbury, Connecticut 06704

Chuck M.

Job Details: 09/25/2023

Customer said they were told by Karen from Whirlpool that they were covered under a 5 year warranty for parts and labor. Explained to customer that manufacture extended warranty is limited. Customer refused service.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Charlotte, North Carolina 28273

Jeff L.

Job Details: 09/25/2023

Replaced water valve unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11316256 VALVE (COLD)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Charlotte, North Carolina 28273

Jeff L.

Job Details: 09/25/2023

Replaced all parts ordered for this job put unit into service mode all operations were normal. Unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Troutman, North Carolina 28166

Mark C.

Job Details: 09/25/2023

Unit is making a grinding noise due to a loose rotor bolt. Torqued bolt unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model WTW6700TU2

Near York, South Carolina 29745

Mitch H.

Job Details: 09/25/2023

"Tested and ran diagnostics. Found F71 suds error. Ran diagnostics cycle and found basket will not engage. Basket moved freely when spun by hand. Inspected motor and wiring, no issues found. Requesting P&A for RPS sensor, hub, screws and wash plate. Wash plate not in stock. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 WPW10178988 (Position sensor) and 1 W10820039 (Hub), ordrng 6 WP8533953 (Hub screw)s, rqstng P&A on 1 W11252784 (Wash plate), dspstn on spec-tagged invntry: 1 W10536347 DRAIN PUMP"

We serviced a

KITCHEN AID REFRIGERATOR

Model KSSS48QDW00

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 09/25/2023

"Inspected and found compressor overheating and pan heater corroded, unit is built in model, extra large and needs compressor replaced and pan heater replaced. 2 tech job, 3 hour return. Will call the customer for return trip.; ordrng 1 W10309995 (Compressor kit) and 1 876765 (Tubing kit) and 1 Panheater (Copper coil)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Shrewsbury, Massachusetts 01545

Angel R.

Job Details: 09/25/2023

"Installed parts, ran diagnostics cycle and tested ok."

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 09/25/2023

Customer complained of unit not going past sensing. Upon arrival ran service mode and found f7e 4 error basket reengagement failure. Checked visually under unit and found bad slider. Replaced from ts. Ran service component activation and all functions working now. Verified or operational. Customer has parts and labor authorization. ; used 1 W10734521 (SLIDER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 09/25/2023

Customer complained unit had frost buildup in food and light not working. Upon arrival checked light and found frost build up on door source. Pushed in on door switch and released and light came on. Light working properly. Inspected door gasket and gasket looks good. Treated bottom section a bit but door is fine. Checked door slides and door slides working fine. Customer said she might have had left door ajar slightly. Informed customer that would cause the frost buildup and to make sure to push door closed from center to ensure door is properly closed. Verified proper operation of unit.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 09/25/2023

Complaint F9 E1 error code water will not drain out of dishwasher. I found drain pump motor has completely failed. No debris found motor has open winding. I drained out all the water manually. Discovered filter was missing cannot warranty filter. Quoted customer for filter. I replaced drain pump. Verify dishwasher is not draining properly with no further issues found. W11568785 ; used 1 W11412291 (DRAIN PUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302EBS00

Near East Windsor, Connecticut 06016

Amanda R.

Job Details: 09/25/2023

Thought the rail was wrong but its not need to go bad to install rail ; rqstng P&A on 2 WPW10170836 (Glides)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Huntersville, North Carolina 28078

Vincent O.

Job Details: 09/25/2023

Found ice build up on RC evap. Ran test 57 and verified noise coming from fan. Order and replace RC fan. Instructed customer to have unit thawed prior to return. ; ordrng 1 W11610999 (Evap cover)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Davidson, North Carolina 28036

Vincent O.

Job Details: 09/25/2023

Sr#7737401832. Unable to verify complaint at this time. Customer showed pic of puddles found after cycle. Ran cycle for 30+ minutes. No leaks found. Spoke with tech line. Tech line suggests instructing customer on proper loading and soap usage. Documented issue with tech line as customer has wood floors and is concerned about damage. All functions check ok.

We serviced a

JENN-AIR MICROWAVE

Model JMV8208CS6

Near Charlotte, North Carolina 28208

Robert A.

Job Details: 09/25/2023

"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I put a damper clothe in the unit and ran it for 30 seconds, it heated. I did the same test 5 more times, it did not heat at all again. The unit needs a new control board and some high side part. A control and some high side parts (capacitor, diode and magnetron) are needed to resolve the issue. I collected the service call fee by CC and provided the cx with a quote. The cx does not want to pay for the repair at the moment.; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ2

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 09/25/2023

Complaint when ever top 3rd tier rack is pulled out water leaks onto door and dishes below making them wet. I found dishwasher was created with a weep hole to slow water out when rack is pushed in no water leaks due to angle of rack but when rack is pulled out the angle changes and rack becomes front level at around 2 degrees vs pushed in rack is 6-8 degrees so a wave is Bering created allowing water to leak out of tube I cannot change anything this is how the machine was designed. I called whirlpool file number. 7737409510 per Whirlpool no fix is the Way unit is designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near East Granby, Connecticut 06026

Amanda R.

Job Details: 09/25/2023

Never made ice fill tube heater turned on fill tube frozen thawed tube ran test 45 filled ice maker if happens again will need fill tube heater

We serviced a

WHIRLPOOL 30' FDBM

Model WRF560SEHZ02

Near Windsor, Connecticut 06095

Amanda R.

Job Details: 09/25/2023

Complaint condensation in freezer then froze ice cubes melted only happened once door must of Been left opened set freezer temp at recommended installed air filter

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 09/25/2023

evaporator Drain clear went over leveling unit and checking drip pan every three months turned on unit set temps at recommended

We serviced a

WHIRLPOOL REFRIGERATOR

Model krfc704fps05

Near York, South Carolina 29745

Mitch H.

Job Details: 09/25/2023

"Removed all shelves from FF section. Removed and replaced fan cover assembly. Reassembled and put all shelves back. Entered diagnostics, ran tests 1,3, 56 and 57 for thermistors and fans. All passed and operating properly."

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS2

Near Franklin, Massachusetts 02038

Aimee

Job Details: 09/25/2023

Cust stated cooked one pizza at 425 next use wouldnt pre heaI testes the 1078 oven sensor Checked bake broil and convection element s good 120 convention and broilPre heated couldnt feel bake hotChecked voltage at element bake 0Found needs Cntrl board Cust will advise

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Franklin, Massachusetts 02038

Aimee

Job Details: 09/25/2023

F71 ran diagnostics found found tub agitates and spins same time tub won lock up in agitation and wash plate and tub spinning during wash.Also loud during spin. Cut buying new

We serviced a

LG REFRIGERATOR

Model LRSDS2706S/00

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 09/25/2023

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 09/25/2023

"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found the unit was unplugged when I arrived. I plugged in the unit, the compressor and fans worked fine. I ran test 4 for the compressor, the compressor ran but no frost pattern or cool air was produced. Its a dual evap unit, the cx said neither side is working. The unit needs a new compressor to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11557671 (Compressor) and 1 W11506635 (Valve coupler) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11504416 (Coupler)"

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 09/25/2023

"Cx complaint that the unit stayed on by itself last week. I inspected to confirm the complaint. The breaker was off, it was turned off by piedmont gas company. I turned on the breaker and preheated the oven to 350degrees as well as tested all cooktop elements. All cooktop elements worked fine. The oven successfully preheated to 350 degrees with no issues. It turned off with no issues as well. I pulled the unit out to examine the back of the unit, everything looks fine. According to the cxs complaint I would recommend replacing the control board. Theres a possibility it was intermittent in response at some point. I quoted the cx for the repair. The service call is covered by WP. I called WP safety to document the issue.Sr7737390570"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 09/25/2023

Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. The IM is getting 122v and the IM valve works fine as well. I cycled the power and the IM motor still did not rotate. The unit needs a new IM to resolve the issue. I quoted the cx and collected the service call by CC.

We serviced a

FRIGIDAIRE WASHER

Model GLTF2940FS1

Near Norfolk, Massachusetts 02056

Aimee

Job Details: 09/25/2023

Found needs a drain pump and bellowsAt cost repair and age Cust buying new

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFF507ESS01

Near Norfolk, Massachusetts 02056

Aimee

Job Details: 09/25/2023

Found the evap fan in fridge not work.Used test 3 test; ordrng 1 W11033168 (Evap fan)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Denver, North Carolina 28037

Mark C.

Job Details: 09/25/2023

Unit is adding too much water into the drum causing the water to leak into the case. This is caused by a programming issue.; ordrng 1 W11618916 (Pcb)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Stanley, North Carolina 28164

Mark C.

Job Details: 09/25/2023

Installed support sent by the manufacturer. heater support W10909479 Unit is fully functional.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Charlotte, North Carolina 28278

Jeff L.

Job Details: 09/25/2023

Found light bulb burnt out also found the power intermittent to bulb. Need to replace bulb and controlPart#W10886919Part#WPW10260060; ordrng 1 W10886919 (Light bulb) and 1 WPW10260060 (Control board) and 2 2xframe (2xframe)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Charlotte, North Carolina 28269

Ryan S.

Job Details: 09/25/2023

"Upon arriving found unit had full frost pattern. Unplugged unit and plugged unit back in and unit starts , compressor started and unit started cooling. Called Randy to confer on situation and Randy said to leave unit and tell customer monitor unit. Customer said unit is cooling. Now but stopped before when he called before, cooking now. While putting unt back together noticed cage to condenser fan was warped and possibly causing fan to not cool compressor Intermittently. Left compressor and evap with customer. Took pictures of evap and verified proper cool. ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A and 1 W11504448 COUPLER"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHT1514QB0

Near Manchester, Connecticut 06040

Amanda R.

Job Details: 09/25/2023

Ff door gasket not sealing good in upper right corner quoted for new gasket

We serviced a

WHIRLPOOL WALL OVEN

Model WOC54EC0HS22

Near Charlotte, North Carolina 28278

Jeff L.

Job Details: 09/25/2023

Replaced parts ordered unit ran and checked okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Worcester, Massachusetts 01605

Angel R.

Job Details: 09/25/2023

"Customer complaint of things freezing in crisper drawer also found reservoir frozen. Thawed out and water was dispensing, tested damper motor and it is getting stuck at times struggling to open and close. Will order new damper control.; ordrng 1 W11087463 (damper)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBRA20EMBT

Near Bridgewater, Massachusetts 02324

Aimee

Job Details: 09/25/2023

Installed new evap fan and drain heater kit complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 09/25/2023

"Customer complained unit hot between doors and unit keeps running. Found fan cage was pushed in causing condenser fan to not run, moved fan cage to normal position and fan started working. Verified proper operation. Informed customer to give unit time to cool down. Give 24 for proper cool once plugging unit back in, unit had frost pattern but was struggling to run with fan not cooling condesor."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Pineville, North Carolina 28134

Jeff L.

Job Details: 09/25/2023

Found dishwasher leaking from dead center bottom of dishwasher the middle spray arm was off and allowing water to pool up at center of door and water was running over the door frame. Return 10-2-23 amPart#WPW10498900; ordrng 1 WPW10498900 (Upper spray arm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 09/25/2023

"Customer thought unit was in warranty but unit wasnt , informed jnit warranty was out 6-10-23. Customer didnt speak perfect English and said ok thats fine work on it. While taking temps the husband told her to tell me they werent paying. Had only took temps and didnt tell them anything yet. Customer said she was told it was still in warranty by the people she called and refused to pay. Left call."

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