Service History 534

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near South Hadley, Massachusetts 01075

Roger R.

Job Details: 09/07/2023

Found noisy ice maker and not producing ice. Installed new ice maker cycled and filled in diagnostics ; used 1 W10873791 (ICE MAKER) from stock

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near South Hadley, Massachusetts 01075

Roger R.

Job Details: 09/07/2023

Dryer too close to wall and vent hose pinched.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Griswold, Connecticut 06351

Amanda R.

Job Details: 09/07/2023

Replaced all parts cycled ice maker it filled with water

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHB0

Near Canterbury, Connecticut 06331

Amanda R.

Job Details: 09/07/2023

Customer has video of it leaking on right side from behind front panel water temp 130 today needs bottom door seal ; rqstng P&A on 1 W10909089 (Seal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 09/07/2023

Compressor was running when I left yesterday now compressor wont start because its not getting 120v ran test 40 the three way valve is getting energized needs new inverter Board ; ordrng 1 W11592010 (Compressor)

We serviced a

WHIRLPOOL ICEMAKER

Model GI15NDXZb2

Near Ellington, Connecticut 06029

Gary V.

Job Details: 09/07/2023

"Credit of 376.43, Needs to be credited by office. Inspected and found nothing wrong with sealed system, compressor running and making ice, and ice is dropping onto cube cutter, however cube cutter is broken. Needs new cube cutter. Will order and return.; ordrng 1 W10919199 (Cube cutter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Windsor, Connecticut 06095

Gary V.

Job Details: 09/07/2023

"Installed new ice maker and cycled, and filled with water, please allow 12-24 hours for ice production."

We serviced a

WHIRLPOOL WASHER

Model MVWX700XW1

Near Windsor, Connecticut 06095

Gary V.

Job Details: 09/07/2023

"Inspected and found inner basket off center and banging inside the outer drum, and actuator broken, quoted for repairs and they will call if wants repaired."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW05

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 09/07/2023

"Inspected and found drain tube clogged, and needs new drain tube. Will order and return .; ordrng 1 W11190084 (Drain kit)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Wethersfield, Connecticut 06109

Chuck M.

Job Details: 09/07/2023

Attempted to install microwave door hinges but received oven door hinges. Ordered microwave door hinges. 2nd tech and 2 extra time slots. ; ordrng 2 W11598178 (Hinges)s and 1 W11607070 (Sliding Arms) and 2 2ExtraTimeSlots (Extra Time Slots)s

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Wethersfield, Connecticut 06109

Chuck M.

Job Details: 09/07/2023

Customer complaint is washer lid would not unlock. Found a pair of pants stuck between lid latch. Removed pants and tested washer. Checked ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW1

Near South Hadley, Massachusetts 01075

Roger R.

Job Details: 09/07/2023

Unit has a bad bearing. Quoted $269.99 for new gearcase w11454741 and $279 labor customer declined repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 09/07/2023

Installed new gasket and door seal tan self test all checks ok.

We serviced a

WHIRLPOOL RANGE

Model KFEG500ESS3

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 09/07/2023

"Tested unit and found oven would not heat up and would take a long time to pre heat, checked elements and found bake element not coming on removed rear panel and found element connection had come off causing no power to bake element and unit to not heat up correctly. Reattached and secured wires checked voltage and unit is now heating and working to specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 09/07/2023

"Checked over unit due to machine Had leaked water all over the floor and dripped down stairs, removed kick panel and found no water dripping from unit ran a heavy wash cycle and a normal wash cycle several times and no water, checked float switch and made sure float was moving and free checked gasket on door and unit is sealing. Advised customer dishes could have pushed on float switch causing it to over fill then over flow also unit has a lot of calcium build up witch could have stopped float advised to use some cleaner and remove. Ran machine again and all operations are working to specs no leaking"

We serviced a

WHIRLPOOL WASHER

Model WFW862CHC1

Near Burlington, Connecticut 06013

Ruben C.

Job Details: 09/07/2023

7737274336 replaced control and element still had issue found dry sensor wire would be open and close intermitently spliced in new wire with connectors cust is ok with repair unit is definitely working as I speak

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 09/07/2023

Complaint oven is not heating properly will not go back to 285?. I found oven was in Celsius not Fahrenheit. Oven is preheating just fine. Did have F6 is zero error code in history clear code reset power everything is working properly. No additional issues found unit is now pair to Wi-Fi and cellular phone as well.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 09/07/2023

Complaint Dryer will not get hot. Everything else works fine. I found heating element is open in Replaced heating element tested operations dryer is not heating just fine no additional issues found.; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Catawba, South Carolina 29704

Jonathan J.

Job Details: 09/07/2023

I replaced compressor. Weighed in refrigerant tested operations inspected evaporator. Unit is producing a full frost pattern. Low pressure is -10 psi high pressure is 100 psi. No additional issues found with refrigerator at this time. customer to allow 24 hours for unit to get down to temperature properly. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 09/07/2023

"Installed new cntrl,cam and actuator recalibrated unit and then ran a wash and spin cycle, checked operations and unit is filling rinsing and operating to factory specs ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10913953 ACTUATOR , and 1 W11170317 CNTRL-ELEC"

We serviced a

KITCHENAID RANGE

Model KSEG950ESS2

Near Columbia, Connecticut 06237

Jeremy B.

Job Details: 09/07/2023

Installed new harness and power cord.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDB06

Near Worcester, Massachusetts 01602

Chris B.

Job Details: 09/07/2023

Complaint that the unit is making a rattling noise. Found no noises at the moment. Mentioned to the customer that if within 7 days problems returns to call us back and trip fee will be waive into labor. Unit working normal. No issues found. Found a glass marble on the side of the bottom of the refrigerator that could have caused the noise. Collected trip fee.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Auburn, Massachusetts 01501

Chris B.

Job Details: 09/07/2023

Complaint that the unit is not cycling through correctly and error code F7E1. Found bad actuator. Quoted parts and labor. Replaced part and unit running normal. 1yr warranty on parts and labor.; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Oxford, Massachusetts 01540

Chris B.

Job Details: 09/07/2023

Complaint that the unit has burnt marks on the back. Found heavy burnt wires behind the access panel to the terminal block is located. Found units terminal block was permanently removed and all power wire was spliced and installed with electrical wire nuts causing an electrical fire. Whirlpool does not cover warranty for installation like this for this dryer. Customer will take legal action on this issue and to keep the access panel off. No repairs done on this visit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Montgomery, Massachusetts 01085

Mike K.

Job Details: 09/07/2023

"Unit fills, wash motor not running. Has voltage. Replaced sump assy and tested fine.; used 1 W11085683 () from stock"

We serviced a

KENMORE RANGE

Model ="790.78303014"

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 09/07/2023

Found wires to range control pinched at console. Repaired wires

We serviced a

AMANA FREEZER

Model ART308FFDM10

Near Hartford, Connecticut 06106

Chuck M.

Job Details: 09/07/2023

Gaskets received are incorrect. Reordering gaskets. ; ordrng 1 W11574983 (Door Gasket Grey) and 1 W11030683 (gasket-dor)

We serviced a

WHIRLPOOL WASHER

Model CAE2793BQ0

Near West Hartford, Connecticut 06117

Chuck M.

Job Details: 09/07/2023

Customer complaint is that washer was not working. Inspected and found washer was not draining. Removed water from basket and tested drain pump. Found impeller seized. Replaced drain pump and tested. Washer checked ok. Repair authorized by Kaydon. ; used 1 WPW10276397 (DRAIN PUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Mansfield, Connecticut 06250

Amanda R.

Job Details: 09/07/2023

Making vibrating noise coming from back of unit the upper left door hinge rubbing on top of door freezing things on top shelf in ff section went over how freezer cools ff section with zero degree air so anything in front of below damper can freeze adjusted rear panel unit needs to be leveled completely adjusted hinge condensation occurring on the right side of freezer door gasket took pictures gaskets sealing normally; dspstn on spec-tagged invntry: 1 W11645127 DAMPER CNTRL

We serviced a

KITCHENAID RANGE

Model KFGC558JSS05

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 09/07/2023

"Customer said that covent worked for like 5 mins and then stopped again. Upon arrival ran service mode and ran covent fan using dial on pastry and proof selections. No output from p5-1( orange) to neutral. Checked incoming power to Power max board and board getting power. Convect gas is igniting but fan isnt coming on. Called techline techline had me run convect bake and test power, had no power, checked for shorts to ground, and checked door switch and door switch good. Techline said to powermax board is bad, order and replace powermax board. Sr#7737269639. Ordering board. Scheduled return call for 9-13-23; ordrng 1 W11620687 (Powermax board)"

We serviced a

MAYTAG WASHER

Model MHW8630HW4

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 09/07/2023

Customer complaint is that sometimes she hits the start button it counts down but it never starts.Put unit into service mode the only fault code was for suds. I put unit into quick wash mode with no clothing and immediately after filling and beginning rotation I noticed abundant amount of soap suds in unit. I advised customer to use only 2 tablespoons of soap. I never got the control to duplicate the problem for me even with the suds in unit. Roved all soap suds by hand with paper towels and then ran unit on drain/spin cycle to remove any remaining suds. Advised customer to use cleaning cycle and start washing again. Call us if needed..

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Stallings, North Carolina 28104

Jeff L.

Job Details: 09/07/2023

"I ordered the wrong part(Tech mistake)My intentions were to order inner door panel and I ordered outer door panel. Spoke with customer made them aware of the error will return next Tuesday 9-12 pm; ordrng 1 W11684570 (Inner door assembly), dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Indian Trail, North Carolina 28079

Jeff L.

Job Details: 09/07/2023

Found neither ice maker filling with water the door ice maker had a E5 fault code which means bad ice maker thermistor. The ice maker down below in freezer I cycled it and it didnt call for water so we didnt get any water. The water valve is being replaced. The office will call when parts come in; ordrng 1 W11658802 (Ice maker) and 1 W11578780 (Ice maker) and 1 W11482025 (Water valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 09/07/2023

It appears that part of the outer tub came apart where the drain pump hangs. Please see pics for details. The only way to make this a good repair is new outer tub and wash plate. Advised customer outer tub would be dropped shipped to them and to inspect unit for damages and call us so we can schedule repair.; ordrng 1 W11219115 (Outer tub) and 1 W11510461 (Wash plate)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Franklin, Massachusetts 02038

Aimee

Job Details: 09/07/2023

"F0e5 out balance loadF8e1. Long fillRan diagnostics Found the hub stripped out, the agitator was fine , replaced and tested with 4 towelsAdvised Cust over loading and balance loads; used 1 W10528947 (Hub) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RVAXVB05

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 09/07/2023

"Returned to install compressor. Installed compressor via braze on copper fittings and lockring on copper to steel. Pulled vaccum for 20 mins. Filled unit with 5oz 134a. Found proper frost patter appear and stay, after cleaning up area and truck foudn frost pattern still present and cooling properly.,verified proper operation. Showed customer and Informed customer to give 24 hours for proper cooling temps. Also informed that I cleaned the coils and that being in the garage it will effect the cooling when it gets too hot In garage. Informed customer to cool garage properly. ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 09/07/2023

"Cx complaint that the unit has trouble dispensing detergent with the load and go feature. I inspected the unit to confirm the complaint. I found no error code and ran a service cycle. All components passed, I test the detergent pump and noticed very little detergent coming out. The drawer slides out as the metering pump pushes to dispense the detergent. The drawer has a hard time staying in place. The unit needs a new detergent drawer to resolve the issue. I left the part with the cx. Im ordering the part for the return visit.; ordrng 1 W11413340 (Drawer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 09/07/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, North Carolina 28209

Robert A.

Job Details: 09/07/2023

Cx complaint that the unit is not cooling. I informed the cx that the unit is OOW and a service fee needs to be collected to perform work. He is under the impression that the unit is covered. I called the office and confirmed the OOW status. I did not diagnose the unit.

We serviced a

WHIRLPOOL KITCHEN

Model WDT730HAMZ0

Near Charlotte, North Carolina 28217

Robert A.

Job Details: 09/07/2023

Cx complaint that the unit is leaking water from the water valve connection. I inspected the unit to confirm the complaint. The unit does not have water hooked up at the moment. I found the valve thread is deformed causing the leak. I replaced the valve but was not able to test for leaks because there is no water line available.; dspstn on spec-tagged invntry: 1 WPW10327249 VALVE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mooresville, North Carolina 28117

Vincent O.

Job Details: 09/07/2023

Installed new auger motor and yoke. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Cornelius, North Carolina 28031

Mark C.

Job Details: 09/07/2023

Installed new separator unit is fully operational.

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Cornelius, North Carolina 28031

Mark C.

Job Details: 09/07/2023

Unit is throwing a control communication errors due to a faulty control. Replaced control unit is fully operational.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Davidson, North Carolina 28036

Mark C.

Job Details: 09/07/2023

Unit makes a rattling noise due to a malfunctioning damper.; ordrng 1 WPW10479155 (Damper)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL0

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 09/07/2023

"Found unit had both a bad wash pump and a bead drain pump replaced both items and tested, all ok; used 1 WPW10605057 (MOTOR/SUMP), and 1 WPW10348269 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model G2IXEFMWQ01

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 09/07/2023

Installed new water line from house connection to water filter housing. Checked for leaks and operation of water dispenser and ice maker.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 09/07/2023

Installed new pump unit is fully operational.; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Tega Cay, South Carolina 29708

Mitch H.

Job Details: 09/07/2023

"Removed and replaced heater. Tested dishwasher and checked for leaks. No leaks found, no stored error codes. Dishwasher operating properly.; used 1 W11537778 (Heater) from stock"

We serviced a

LG REFRIGERATOR

Model LFCS22520D

Near Franklin, Massachusetts 02038

Aimee

Job Details: 09/07/2023

No cool fridge or freezer no frost Compressor running Gurgling filter dryer cold and cond coils. Coils packed with lint cleaned out.Compressor. No error codes Compressor failure Theres a blinking by compressor 5 times Looks like compressor error Needs sealed system workCust buying new

We serviced a

JENN-AIR RANGE

Model JGRP436WP01

Near Shrewsbury, Massachusetts 01545

Aimee

Job Details: 09/07/2023

Found needs new Cntrl Cant get into diagnostics touch doesnt workDid a hard start and still no use of touch on Cntrl bird.There power to Cntrl Cost part high she going to speak with husband about cost of repair. Cwa

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 09/07/2023

Added photo of receipt for proof of warranty. Will return to install parts. ; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Manchester, Connecticut 06040

Jeremy B.

Job Details: 09/07/2023

"Found fresh food door not sealing at top left. Was able to adjust door and add a washer doors now closing properly. Needs new light bulb. ; ordrng 1 W11502762 (Bulb), dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH , used 1 WP488881 (WASHER) from stock"

We serviced a

BOSCH DISHWASHER

Model SHU66C06UC/47

Near South Windsor, Connecticut 06074

Jeremy B.

Job Details: 09/07/2023

Tested and found no water entering dishwasher. Found supply valve closed under sink. Turned in valve and tan a test and water enters and wash motor runs. All checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB05

Near Worcester, Massachusetts 01610

Angel R.

Job Details: 09/07/2023

"Both sections over 60 degrees, checked coils and the were pretty clean. Ohmed out compressor, tested ok. Looks like a leak in the system, will order new compressor and parts. Will need two time slots.; ordrng 1 W11209866 (compressor) and 1 W11661102 (Process tube) and 1 W11490399 (Dryer)"

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Worcester, Massachusetts 01607

Angel R.

Job Details: 09/07/2023

Panel is unresponsive flashing on and off and will not allow me to go into diagnostics. Getting power and lid is currently locked. Will order new control and UI. Will get tag picture on return visit.; rqstng P&A on 1 W11429620 (Control) and 1 W11135393 (UI) and 1 W11199207 (UI Harness)

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Cramerton, North Carolina 28032

Ryan S.

Job Details: 09/07/2023

"Customer complained unit caught on fire while using timer, said she was misting the timer and thats it. Damage is only inside unit and not inside frame just in cooking area. Looks like something caught fire or caused thermal damage. Cant determine what would of caused issue aside from something being in unit while it was running at it had a thermal reaction like metal,etc. Customer is just saying that it did it while the timer was running and wast heating. Called safety to show pictures and inform on #7737236991 safety said issue is not repairable and to get crusty to call safety for further information. Gave customer service number and reference number."

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Charlton, Massachusetts 01507

Chris B.

Job Details: 09/07/2023

Complaint that the unit is not agitating. Found actuator not moving to agitation side and washer. Will order new actuator and to return again. Please call customer at this home phone number 508-248-7125 that number on record is customers daughters number; ordrng 1 W11212745 (Actuator)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Webster, Massachusetts 01570

Angel R.

Job Details: 09/07/2023

"Ran diagnostics and found F7E4 basket re-engagement failure. Ran calibration cycle, found F6E3 communication error could not hear MCU. Installed new slider tested ok.; used 1 W10734521 ( SLIDER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Warren, Massachusetts 01083

Chris B.

Job Details: 09/07/2023

Replaced all parts and wasnt able to fully test unit because of the ac outlet had no power. Customer didnt know where the breaker panel was at and will have the her son test the unit out and will contact use if any issues arise.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHB08

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 09/07/2023

"Cs call nolaint of freezer light being out, found switch frozen, cleared and light working fine.Also complaining of moisture in veggie drawer, has humidity set to vegetable on right where vegetables are.. and most of humidity, left bin is set to fruit and filled with fruit. Also humidity, but less.Droplets are on bottom of shelf above bins. No other humidity build up, elsewhere in unit. has humidity control on, explained that is for the flap. Door seals all good, verified damper functioning properly. Bottom drawer set at coldest setting.Called techline, most likely normal with current weather, should go away as weather changes. But suggests sealing liner of rf and raising fr door. Raised fr door. Sealed between liner and casing for rf.Sr# 7737273003; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 09/07/2023

Replaced controls harness and lid lock. Ran test cycle fine.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Granby, Connecticut 06060

Mike K.

Job Details: 09/07/2023

"Complaint of not agitating and adding too much water. Did have deep water wash selected on arrival. Ran service test and Basket moving when agitating, actuator disconnected from cam, quoted for cam and actuator.Quoted for cam/actuator/labor. Accepted. Cam looked to be fine when removed. Replaced actuator and ran service test fine. Recalibrated. Ran normal cycle, auto sensing, empty and water level normal.Payment collected over phone with office, no signal at home.; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/07/2023

"Removed user interface, removed and replaced ice door. Installed new user interface. Reassembled all parts. Tested, ice door sealing and operating properly."

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Shrewsbury, Massachusetts 01545

Aimee

Job Details: 09/07/2023

"Found needed a tune up, bearing on the pully worn and by heater. Replaced front 3 and one by heater tested complete Advised Cust to clean vent; used 1 4392067 (Tune up) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB06

Near Shrewsbury, Massachusetts 01545

Aimee

Job Details: 09/07/2023

Needs new harness and mag took photo the harness and mag caught fire Left un plug and told everyone not to use Cust trying to get whirlpool to pay forNeeds 2 men to take down and 2 slot to repair if Cust goes through with repairSent est and saved

We serviced a

WHIRLPOOL OVEN

Model KFGG500ESS3

Near Grafton, Massachusetts 01536

Aimee

Job Details: 09/07/2023

Found needs new igniter lights weak igniter Power to; used 1 WPW10324262 (Igniter) from stock

We serviced a

WHIRLPOOL RANGE

Model JDS1750ML0

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 09/07/2023

Found no gas leaks present at time of visit. The left front burner is operating normally and advised customer that the unit has no leaks at this time. Advised customer to call us back if gas smell comes back. At this time call complete. SR 7736963239Lashonda

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WFC8090GX0

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 09/07/2023

Not drying completely leaving clothing damp using auto dry suggested using timed dry recommended running clean washer cycle ordering sensor and control ; ordrng 1 W11269200 (Sensor) and 1 W11260742 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/07/2023

"Removed and replaced left and right side freezer door slides. Reassembled, tested, door closing and operating properly."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS02

Near Clover, South Carolina 29710

Mitch H.

Job Details: 09/07/2023

"Replaced ice maker. Entered diagnostics. Ran test 120 to cycle ice maker, completed and returned to home position. Ran test 97, fill valve actuated and filled properly."

We serviced a

WHIRLPOOL WALL OVEN

Model WOC54EC0HS22

Near Charlotte, North Carolina 28278

Robert A.

Job Details: 09/07/2023

"I installed the ordered control board and inverter board. I was not able to install the magnetron because magnetron sent was different from the original and would not fit in place. The terminal is on a different side. I tested the unit and it still is not heating. I called techline to document the issue. Tech line verified that the magnetron is the correct part, it is correct the part may have been wrongly packed. Im ordering another magnetron and a MW control board for the return visit to resolve the issue.Sr7737274539; ordrng 1 W11325603 (MW control) and 1 W11578959 (Magnetron)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Cherryville, North Carolina 28021

Ryan S.

Job Details: 09/07/2023

"Customer complained unit wont run,upon arrival found motor error, ran service mode and found capacitor bad, unit is out of warranty but S17538 covers labor and parts, replaced capacitor and verified proper operation. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Clover, South Carolina 29710

Mitch H.

Job Details: 09/07/2023

"Checked and found refrigerator LED flashing, not staying on. Refrigerator and freezer temps good but customer says they have been fluctuating. Attempted to enter diagnostics, control would enter but could not advance through steps. Requesting P&A for LED and user interface. Called to check part availability and set return visit for Wednesday 9/14, 12-5; rqstng P&A on 1 W11284720 (User interface) and 1 W11527432 (LED module)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Charlotte, North Carolina 28211

Jeff L.

Job Details: 09/07/2023

Found evaporator frosted over defrosted unit down and then put unit into fault code mode and had F4 E1 which means we have a bad heater. Heater needs to be replaced. I advised customer of the part being special order and that the fridge may go down again before part comes in so I advised not to put a bunch of groceries in unit unit Repair is made. Office will call when part comes in; ordrng 1 W11626107 (Heater)

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Mooresville, North Carolina 28117

Vincent O.

Job Details: 09/07/2023

Found customer complaint of squealing noises and rattling noises. Found squealing noises coming from roller and rattling from blower wheel. Unit will need noise reduction kit and roller kit. ; ordrng 1 4392067 (Roller kit) and 1 W11401018 (Svc kit)

We serviced a

JENN-AIR MICROWAVE

Model JMW3430WP01

Near Mooresville, North Carolina 28117

Vincent O.

Job Details: 09/07/2023

Found turntable motor had fallen out of place. Reinstalled properly and secured. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Troutman, North Carolina 28166

Vincent O.

Job Details: 09/07/2023

Found evap completely frozen over causing no cool condition. Order and replace harness. Instructed customer to thaw unit 24hrs prior to return. ; ordrng 1 W11650661 (Heater)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cherryville, North Carolina 28021

Ryan S.

Job Details: 09/07/2023

"Customer complained unit vibrating and shaking too much. Ran high speed spin and unit ramped up to high speed and started vibrating normally, informed customer this is normal operation unit spins a high speeds and will vibrate some when spinning. Ran service mode and all functions working. Verified proper operation unit is working as designed. Informed customer to make sure clothes are evenly distributed to prevent unit from getting off balance."

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS0

Near Charlotte, North Carolina 28278

Robert A.

Job Details: 09/07/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Suffield, Connecticut 06078

Gary V.

Job Details: 09/07/2023

"Inspected and multiple problems, wash pump shifter no longer shifting, lower washarm port is not holding wash arm in place and upper wash arm clogged, will submit estimate and call with return date.; rqstng P&A on 1 W11085683 (Wash pump) and 1 WPW10455271 (Sump port cover) and 1 WPW10491331 (Wash port) and 1 WPW10448645 (Upper wash)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 09/07/2023

Found machine not putting in cold water. Cold water valve was stuck I closed position. Replaced water valve unit ran and checked ok(Call complete); used 1 W11220230 (Water valve) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 09/07/2023

Installed new ice maker unit is fully operational.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Stanley, North Carolina 28164

Mark C.

Job Details: 09/07/2023

Units tub is crushed on the top.; rqstng P&A on 1 W11409865 (Yub)

We serviced a

WHIRLPOOL WASHER

Model WTW8120HC0

Near Stanley, North Carolina 28164

Mark C.

Job Details: 09/07/2023

Unit is showing a pressure switch error indicating the control we replaced is faulty. Removed the sour water from the unit.; ordrng 1 W11419052 (Control)

We serviced a

WHIRLPOOL RANGE

Model WGG555S0BS06

Near Charlotte, North Carolina 28278

Robert A.

Job Details: 09/07/2023

Cx complaint that the unit is difficult to turn the burners on and off. I inspected the unit tot confirm the complaint. I found the burner knobs are stripped and need to be replaced. I quoted the cx for the 4 replacement knobs. The service call is covered by an authorization code.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 09/07/2023

Gear case leaked oil all underneath unit replaced all parts operation normal ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT

We serviced a

WHIRLPOOL WASHER

Model WTW4850XQ1

Near West Hartford, Connecticut 06117

Chuck M.

Job Details: 09/07/2023

Customer complaint is that washer was not working. Inspected and found lid lock was not working. Replaced lid lock and tested. Washer checked ok. Repair was authorized by Kaydon. ; used 1 W10404050 (DOOR LOCK) from stock

We serviced a

FRIGIDAIRE RANGE

Model FFEF3016VSD

Near Lincolnton, North Carolina 28092

Mark C.

Job Details: 09/07/2023

Installed new glass however cannot secure the handle dues to stripped screw heads.; ordrng 2 316433303 (Screw)s

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Catawba, South Carolina 29704

Jonathan J.

Job Details: 09/07/2023

Complaint burning smell causing fire alarms to go off in home black smoke coming from dryer area. I found root cause of smoke is from a thermal event that occured at power receptacle home power supply and power cord welding power cord to outlet receptacle. I inspected entire dryer by means of disassembly no faults or electrical issues found whatsoever with dryer resistance values of element is 9.8 ohm oL to frame all fuses are .2 ohms no motor winding issues found either nor timer issues. File number. 7737272343 file number. Safety file number 7737242577. Customer to replace receptacle and power cord not covered under warranty. We do not do that kind of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 09/07/2023

Found water dripping from pantry drawer on LH side of fridge. I found the door not sealing properly going to order 3 parts to correct the issue. Part W10832386Part W11397195Part W11409809; ordrng 1 W10832386 (Door gasket) and 1 W11397195 (Hinge) and 1 W11409809 (Hinge)

We serviced a

KENMORE REFRIGERATOR

Model ="79571039010"

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/07/2023

"Inspected and found no cooling at all. Found compressor overheating and no frost pattern. Needs sealed system repair. Quoted for compressor and filter drier plus labor, they will call."

We serviced a

LG REFRIGERATOR

Model LRDCS2603S/00

Near Dudley, Massachusetts 01571

Angel R.

Job Details: 09/07/2023

"Found compressor has not been on for several days. Tested for voltage to compressor, getting 120. Cooling fan is running, condenser was completely covered in thick dust. Could hear start device trying to kick compressor on. Advised customer to call LG about coverage on sealed system and a company to do the work."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Stafford, Connecticut 06076

Amanda R.

Job Details: 09/05/2023

Added bottom cardboard to under unit

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Columbia, Connecticut 06237

Amanda R.

Job Details: 09/05/2023

Not advancing past rinse and leaking water into basket WHEN unit is off on well water has sediment clogging screens replaced inlet valves calibrated tested operation normal ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Sturbridge, Massachusetts 01518

Chris B.

Job Details: 09/05/2023

Complaint that the unit is not cycling through correctly. Found unbalanced load error code. Mentioned to the customer about adequate clothing settings. Ran diagnostic test and calibration cycle. Unit working normal. Ran a quick load with clothes and unit running normal.

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 09/05/2023

Unit move in the cavity due to a lack of mounting points for the cabinet brackets. Instructed customer that unit is designed to be moved so it is safe to use and it has no leaks. Customer will need to contact his builder to address the installation issues.

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25INSS01

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 09/05/2023

Unit is not dispensing water due to a damaged seat on the filter head. Unit is experiencing an intermittent no cool condition due to a faulty condenser fan. ; rqstng P&A on 1 W10124096 (Cond. fan motor) and 1 WPW10121140 (Filter housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/05/2023

Checked unit found unit is freezing items in ref did not get damper closing replaced damper damper opened and closed; ordrng 1 Wpw10594330 (Damper)

We serviced a

AMANA RANGE

Model AER6603SMS0

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/05/2023

Replaced control tested operation normal ran cycle heated normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near New Britain, Connecticut 06053

Ruben C.

Job Details: 09/05/2023

Had to cancel service cust did not have bill of sale

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