Found all valves improperly installed and misaligned. Center valves hard to shut off. Will stop leaking if turned all the way off. All valves need to be replaced. Sr#7737294685. Safety will not be covering repair as unit was purchased with valves misaligned. Provided estimate to customer for repair. Customer will contact whirlpool for resolution.

Installed new chute unit is fully operational.

Cx complaint that the DW was leaking. I checked the POP with the closing documents. The unit is OOW. The cx did not agree to pay the service fee. I did not diagnose the unit.

"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. The units compressor, condenser and evap fan were running fine. I notice the thermistor was not secure nor in the correct position on the black insulated sleeve of the evap. I let it run for 20 min, it did not develop a full frost pattern. The units compressor has been replaced twice. The unit needs a new evap to improve the cooling performance. Im ordering the part for the return visit.; ordrng 1 W11546605 (Evap) and 1 W11504448 (Evap coupler) and 1 W11506620 (Coupler)"

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10518394 HEATER

Found all lights not illuminated. Replaced all lights per svc pointer. All lights now Illuminated. All functions check ok. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

Found inner glass pack out of place and rails bent. Order and replace glass pack. ; ordrng 1 WP8053948 (Glass) and 1 WPW10316950 (Frame)

Unit has a damaged vent holding in condensation. Spoke with Liam of tech line tech line states condensation is inevitable. To mitigate the condensation covering the food in the oven will help. Sr#7737307760; ordrng 1 W11235482 (Vent) and 1 W11598135 (Vent) and 2 WPY706189 (Screw)s

Unit is not washing dishes due to a failed pump.; ordrng 1 W11416362 (Sump assembly)

Installed new freezer ice make. Tested and verified proper operation. All functions check ok.

Complaint that is was still making noise. Found one roller that was knocking. Replaced with TS and dryer running normal. No more noises. ; used 1 W10314173 (Support) from stock

"Upon arrival unit was full of water. Ran drain in component activation and drain pump didnt start. Checked board and board wasnt sending voltage to pump. Unplugged unit and same result. Cleared out unit and ran normal load. Heard drain pump start for half a second and stop, checked at board again and found board is now sending voltage but pump isnt running. Ran service mode again and drain pump isnt getting voltage from board in service mode. Syphon emptied water from unit to test and inspect pump and inner tub areas. While emptying water about half a drum full the drain pump started when I moved the unit. Took out inner drum and didnt find any obstructions under inner tub or filter. Ran drain pump and saw water go into pump draining properly with no obstructions in pump.. Ran pump in service mode and put meter on pink wire to drain pump. Moved harness around and found drain pump starting and stopping , but board sending 120v constantly with no interruption. Found wire harness is damaged to drain pump but cant find area its damaged by visual inspection. needs new harness. Ordering harness. Unplugged unit until return to prevent any damage to new board. Told customer to not use unit. Customer wants repair, Brain said no charge extra . Scheduled return call for 9-15-23 pm. ; ordrng 1 W11112750 (Lower harness)"

U/i is unresponsive and top is coming free from rest of assy. Ordering u/I.; schdld next appmnt for 9/19 TUE PM

"Belt is shredded, motor pulley snapped. Supports look to be ok.Quoted for motor/belt/labor approved.Replaced motor and belt. Tested unit n timed dry and tumbling fine. Verified heating fine; used 1 279827 (MOTOR), and 1 341241 (BELT) from stock"

Replaced gasket. Unit working normal.

Replaced light fixture assembly unit ran and checked ok(Call complete)

"Replaced part but found a bad actuator. Used TS W10913953 and unit running normal. Ran three diagnostic cycles and running through.; dspstn on spec-tagged invntry: 1 W11038689 VALVE , used 1 W10913953 (ACTUATOR) from stock"

Dryer not starting. Measured supply power at terminal block and found 15bac across l1-l2 reset the breaker and now getting proper power and drawer starts. Customer must resolve power

"Washer not spinning out properly. Looked underneath and found a lot of oil dripping from gearcase. Needs new gearcase, belt, cam and actuator. Customer will buy new."

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Replaced I/i and set to 8 hour defrost timer.Replaced evap harness/ thermostat. Cs to monitor

Installed new light complete

Customer complained of drip like leak front front area when using unit. Ran service mode and no error codes present took off front panel and ran unit. Found leak from vent area. Ordering vent assembly and gasket seal for vent. Scheduled return call for 9-15-23 pm. ; ordrng 1 WPW10329609 (Vent) and 1 WP8269259 (Seal vent) and 1 W11227945 (Seal)

"Customer complained unit had a burn smell and stopped heating, upon arrival took unit down and found diode and threw former having signs of thermal damage. Found magnetron also bad. Ordering magnetron, magnetron thermostat., diode, capacitor, and transformer. Informed customer office will call when parts come in t schedule return call. ; ordrng 1 W11391712 (Magnatron) and 1 W10269232 (Thermostat) and 1 W11545871 (Transformer) and 1 WPW10574736 (Cap) and 1 W11256462 (Diode)"

Replaced UI board unit was pre heated to 350 degrees but pre heated normally all operations are normal. Unit ran and checked ok..(Call complete)

Installed dual valve. Customer did not have water line connected to test.

"Customer complained unit glass top broke, said they didnt know how. Took pictures. Putting in for p&a, informed customer of job is authorized and part is covered for repair office will call to reschedule. ; rqstng P&A on 1 5304513244 (Cooktop)"

Cecked unit found getting frost build up cuasing no cool in ref section found bottom door warping cuasing air getting in ordering both doors; ordrng 1 W11023687 (Ref door) and 1 W11023687 (Freezer door)

"Inspected and found main acu no longer sending voltage for defrost, replaced with new acu and cycled, allow 24 hours for temps to regulate.; used 1 WPW10503278 (CNTRL-ELEC) from stock"

Inspected and found evap frosted over and no cooling. Ohmed heater circuit and found open. Ordering parts needed for repair. Thawed evap so it will run properly until return visit. 2 year warranty Costco.; ordrng 1 W11650660 (Heater assy) and 1 W11566851 (Control board)

"Inspected and found door switch broken, replaced and cycled back on. All functions test fine now. 2 year warranty Costco.; used 1 W11396033 (LIGHT SWITCH) from stock"

"Inspected and found ui panel peeling apart, will order and return.; ordrng 1 W11413963 (Ui panel) and 1 W11414079 (Ui board)"

Found cooktop damaged where console and top come together. Order and replace top. ; ordrng 1 W11590287 (Cooktop)

Complaint that the unit is tripping the gas detector. Found bad igniter not reaching temp on a right time. Taking to long to ignite. Quoted parts and labor. Replaced part and unit running normal. With bad igniter it would take around 5to 6 minutes to get to full burn but now with new under 1min. 1yr warranty on parts and labor.; used 1 12400035 (IGNITOR FLAT) from stock

Complaint that the unit in the beginning would run without stopping. Not is freezing in the FF section. Customer mentioned that the ice cubes at times dont freeze properly and ice cream is soft. Found evap side has no frost pattern only at the thermistor side. Will order parts for a return visit. Customer will contact Home Depot for a replacement as they have had cooling issues since the beginning. ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Dryer Filter) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

Complaint that the unit has a error code F9E1 and F8E1. Found filter clogged. Removed debris and unit working normal. Good drainage.

Customer complaint is that dishwasher was not draining. Inspected and found drain pump impeller broken and broken glass in housing. Cleared glass and replaced drain pump. Tested and showed customer it works. ; used 1 W10876537 (DRAIN PUMP) from stock

Arrived to inspect range. Removed back panel and found roach infestation. Advised customer we can not provide service due to roaches.

Customer complaint is that refrigerator was not cooling in fresh food section. Customer unplugged refrigerator for about 24 hrs. Inspected and found full frost pattern on evaporator and circulation is good. Checked and found brown wire to heater not making proper contact. Secured harness connector.

Customer complaint is that refrigerator is not cooling. Inspected and found freezer and FF section very warm. No frost pattern on evaporator. Fans and compressor are running. Amp draw on compressor is at 12 amps. Ordered compressor and 2 extra time slots. ; ordrng 1 W10507884 (compressor) and 2 ExtraTimeSlots (Extra Time Slots)s

"Door icemaker was in Home position on arrival, so at some point it advanced, still no response to self test. Replaced and new icemaker also not responding to self test button. Does move tray when first plugged in, but nothing after. Harness looked fine, unplugged at control and motor settled into Home position again, still only action, wont do self test. Will reorder icemaker, if same would need to look at harness and control replacement.Office to contact when part comes in to schedule return.; ordrng 1 ACZ74390702 (Icemaker)"

Installed new spray arm manifold and retainer clips. Tested and verified proper operation. All functions check ok.

Unable to duplicate sound at this time. Customer says issue is intermittent. Customer provided video evidence of sound and says that it seems to be coming from the control panel during fill. Ran normal cycle and allowed unit to fill and begin wash. Sound did not occur at this time however there is a very loud buzzing at valve and water pressure is not steady. Towards the end of filling was able to here noise for split second and verified noise is coming from valve. Order and replace valve. ; ordrng 1 W11513255 (Valve)

Sr#7737294179. Found customer complaint is unit smells of acetone or nail polish remover. Unable to smell personally. Verified unit is cooling properly and customer has acknowledged no cooling issues. Customer claims smell has been present for weeks. Spoke with tech line and verified this smell is due to something customer had in unit and is not from unit itself. Customer also complaining of food freezing in RC. Found this due to damper motor. Replaced damper motor. All functions check ok. ; used 1 W11164593 (DAMPER CNTRL) from stock

No problem found with unit at this time. Temps are good in freezer and refrigerator. No frost buildup at this time. Found minimal evidence of poor sealing. Condensation droplets on rear wall and door switch frozen shut. Customer has since emptied freezer. Checked and verified door is sealing properly. Door seal checks good. Customer says issue is only in freezer. All functions check ok at this time.

"Costco 1yr extended warranty. Complaint of ticking noise, it is the refrigerant going through system, normal operation, verified in diagnostics, fans damper tests all normal, able to replicate when ran compressor test."

Replaced cooktop unit ran and checked ok. Had to transfer the stainless trim to new top. The back trim would not stay down and there was no tape or adhesive sent with new top. When I looked on parts break down there is nothing for the trim will have to call parts or tech support.Spoke with Nate at tech support he advised for us to call parts distributor and see if another top has trim in stock if not he advised parts distributor contacting whirlpool and getting a resolution to this problem.; ordrng 1 W11051484 (Glass top)

Checked unit found drain hose underneath hitting cabinet adj hose as much as possible tested operation normal

Cx canceled the appt when I called ahead while on the way. She said her flight got canceled and is not in town right now. She will call in to reschedule the appt. I did not diagnose the unit.

"Cx complaint that the unit is making weird clicking noises while running. I inspected the unit to confirm the complaint. I found the unit is cooling fine in both areas and the water and ice and performing fine as well. I ran test 40, when the compressor kicked on I clearly identified the clicking sound. I showed the cx the use and care guide concerning normal sounds the unit makes during operation. The unit is working as designed."

Cx complaint that the unit is making a loud squeaking noise while it runs. I inspected the unit to confirm the complaint. I found the rollers wore out. I replaced the rollers with some from TS (repair kit) and tested Th unit for the cx. The unit is working as designed.; used 1 4392067 (Dryer repair kit) from stock

"Covered under 1yr wp warranty per service bench.Not completely draining, has to run drain and spin after regular cycle.No errors in cycle, ran normal cycle to test. Filled fine, when cancelled unit short drained, leaving a little water in tub. When dating seems to be full flow with no issues. Removed water level sensor and blew out air tube and sensor and tested again, and same thing.Going to order water level sensor, air line and control. Will bring drain pump on return visit as well, but does not lookOffice to contact cs when parts come in to schedule return; ordrng 1 W11456953 (Hose) and 1 W11316246 (Water level sensor) and 1 W11583890 (Control), dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

"Unit covered by 1yr wp warranty per service bench.Door is falling open, at least one spring nor working.Pulled unit out and left spring was detached from door, but not broken, secure in position. Reattached and door spring is working properly, opened/closed door 29+ times with no issue. Cs to monitor. If reoccurring, pre order left hinge . W11573703."

"Unit covered under 2 yr wp warranty per service benchFr burner keeps clicking to ignite even when lit and turned knob to setting.Ordering harness.Also had trouble with burners lightning, burner caps were all mixed up, once in proper position each burner lit fine.Also complaint of bake not heating. Tested convection bake first and heating, then regular bake. Preheated to 500 fine, fan turned on.Also had issues with light not turning on/off when button pressed. Was able to intermittently make reoccur, would make sound but not switch, then would work on next press.For intermittent heating, lights ordering control and interface boards.Office will contact cs when parts come in to schedule return.; ordrng 1 W10903729 (Switch harness) and 1 W11385634 (Control) and 1 W11492297 (Interface)"

"Unit had gotten warmer, ice melting through dispenser, ice cream soft, said it sounded like it was straining. Mullion very hot. Had pulled it out and cleaned it and thought it was doing better.Fr is 7, rf 36.Verified fans running. Evap has good frost yo-yo last several turns of evap. With constant running, hot mullion strip and incomplete frost pattern it look like the beginning of a sealed system issue.Quoted for compressor/ evaporator / drier and labor. Customer will think it over. Collected service call"

Installed right side door gasket. Left side door gasket is good. Left side gasket received was too small. Installed evaporator fan harness. Checked ok.

Cannot find model and serial tag on unit entered service info took picture of model and serial on display throwing a f2e1 error code not heating bake or broil cannot enter diagnostics mode because the two right buttons on display not responding ; rqstng P&A on 1 W11087468 (Console) and 1 W10821712 (Control)

Fixed wire harness tested working normally left controls

The blowers run fine and at proper speed until the relay on appliance board kicks them off. Fault code is F8 E0 this is a new renovation and the unit has not been used since install due to fault code. I pulled unit out from wall about 1/4 ways out and preheated both ovens to 350 degrees and all operations were normal. I found the bottom trim bent upward restricting the air flow of heat out of the unit causing it to get to get to hot and shutting down unit. Pre heated unit four times and unit worked fine. Unit ran and checked ok(Call complete)

Customer was not aware she had to hit the start button twice to get the operation to start. Unit ran and checked ok..(Call complete)

Replaced parts to this fridge. The unit was unplugged when I arrived the drain pan was full of water I removed all water from drain pan and replaced harness and board. This customer is very unhappy with this product says it buckled her floor said she spoke with whirlpool and they are offering no resolution. I made it very clear that advantage appliance was not responsible for any damages we were the servicer provided to repair the problem. Customer is going to action 9 a local tv channel here and voice her displeasure. Again I emphasize advantage appliance did not cause the problem we were sent out to diagnose and repair

"Replaced compressor there is a update kit for this repair part#WPW10507886If the customer calls back in we will need to order another compressor and this kit. After Randy and I talked we decided to move forward with the parts we had. At this time, the unit took 5.25 oz of 134a and is holding with frost pattern. Again, if customer calls back we will need the kit. Unit ran and checked ok(Call complete); used 1 WPW10466675 (Compressor) from stock,and 2 process tubes w11506635 Job Cmpltd"

Found both door seals loose in channels. Heated seals and reinserted into the doors. Seals much better now c

Found unit has a bad idler pulling and rollers. Repaired by replacing worn parts with new from dryer maintenance kit ; used 1 4392067 (DRYER REPAIR KIT) from stock

"Found door latch not working properly. Quoted for new door latch associated and labor. Will order and return to install. ; ordrng 1 DD81-02132A (Latch, door)"

Installed new defrost heater with harness in freezer section.

"Found unit has a bad burnt connection at brown wire in heater house. ; ordrng 1 W11650661 (Heater, defrost)"

Complaint no ice being produced from upper icemaker. I found e2 error lost position on ice maker. Icemaker is on back order office to call customer when part comes in. Water valves are all cycling fine. Customer has full water pressure to both icemaker and the door. No issues with lower icemaker. ; ordrng 1 W11658802 (Ice maker)

I replaced kit per service pointer tested operations door is now closing properly. No additional issues found with microwave. Microwave is now heating also with no issues.

"Complaint dishwasher will not start is completely in operable. When you close the door dishwasher has power to use the interface on the lights inside of the dishwasher light up when door is open, I found broken harness in the door at the bottom of the door when it stretches, it has no power when the door is open the harness is able to pinch together, allowing power to flow to control control in diagnostics is displaying an F1 E1 error code also order and control for error code. Ordering secondary harness as a precaution will need extra time as it is a complete harness and dishwasher is built in very tight. hardwired ; ordrng 1 W11213034 (Harness main) and 1 W11678803 (Harness) and 1 W11572097 (Control) and 1 2xtime"

"Complaint 1FE error icemaker, error, control, error, electrical error cooling error. I found evaporator fan motor has completely failed in freezer section. Also discovered icemaker is also having an issue. Will need to replace control due to all three issues. Arising due to error code error code will not clear. Unit seems to be cooling just fine as of right now customer declined repair as of now."

I replaced all previously ordered parts per whirlpool tech line if this does not fix this is a user issue not a mechanical/ electrical issue with the machine.

"Installed new control and harness ran a diagnostics and forced unit into a defrost, checked heating and unit is now defrosting properly and all functions are working to specs"

"Tested unit and found when machine would start a wash cycle it would leak water form center bottom of door and onto floor, removed outer door and found when running unit would splash water from center holes of inner door panel, tried to level unit a little better but same issue unit would leak from door, Unit will need new inner door, gasket and hinges inner door is a special order advised when parts come in we would call for return visit ; ordrng 1 W11612333 (Inner door) and 1 W11498831 (Gasket) and 1 W11613573 (Hinge) and 1 W11613572 (Hinge)"

"Tested unit and ran diagnostics found error F6e3 communication error acu cannot hear mcu, ran a test cycle and found when unit would lock it would keep locking and unlocking due to a faulty lock assembly, replaced lock and unit is now going threw. Wile running a wash cycle found actuator buzzing and not engaging fully, when draining unit found drain pump clicking and making noise will access pump on return and order new incase. unit will need new actuator,display cntrl,main cntrl, harness advised parts are a special order and when received we will call for return visit ; ordrng 1 W11513246 (Control) and 1 W11481722 (Actuator) and 1 W11665945 (Harness) and 1 W11481116 (Cntrl) and 1 W11399437 (Drain pump)"

"Installed new suspension and ran machine thew a wash and a high speed spin cycle, checked all operations and unit is now spinning and working to factory specs"

"The unit was found connected to a sink with an outlet and without temperature control. It is recommended to use only the cold water setting of the tap. In addition, the unit is on a rolling pedestal that can cause vibrations. If the unit trembles, recommend removing the pedestal. The only error code was not to fill/fill long.Se encontr? la unidad conectada a un fregadero con salida y sin control de temperatura. Se recomienda usar solo el ajuste de agua fr?a del grifo. Adem?s, la unidad est? en un pedestal rodante que puede causar vibraciones. Si la unidad tiembla, recomiende quitar el pedestal. El ?nico c?digo de error era para no llenar/rellena largo."

Complaint freezer door not opening closing properly I found defective slide rails Im ordering new slide rails. ; ordrng 1 WPW10397635 (Rail) and 1 WPW10397636 (Rail)

I replaced all previously ordered parts including the door. Hinges tested operations no additional issues found everything is now working fine door is closing properly light is staying off doors closing very firm now.

Installed new dum and bulkhead ran unit threw a drying cycle and machine is now running smooth and operating to factory specs

Checked unit found drain hose underneath hitting cabinet adj hose as much as possible tested operation normal

"7737294910 checked called techline first try did not hit on second unit started hitting sides ordering tub assy; ordrng 1 W11378552 (Tub assy), rqstng P&A on 1 Helper (Helper), ordrng 1 Time (Extra time)"

"Checked over machine and found water had been dripping on left side where fabric softener dispenser is. Checked for leaking wile running softener dispenser and noticed soap on lower Cabinet support checked and found a pod had gotten into dispenser and blocked water flow then fell onto support, cleaned dispenser and ran water threw several times ran dispenser in diagnostics and no more leaking. Ran wash cycle and a calibration all operations now working to specs"

Motor getting 120vac but only hums. Replaced and ran self test all checks ok. ; used 1 W11025157 (MOTOR/SUMP) from stock

Found unit has a bad main wash pump. Will need to order a new pump and return to install. ; ordrng 1 W11025157 (MOTOR/SUMP)

Cust cancelling did not realize would be more than 129.00

Tan diag found F4E3(wash motor fault) dishes not being cleaned. Replaced motor sump assy and ran self test all checks ok. ; O-emld tckt

Lower oven not heating. Igniter not drawing amps but getting 120vac. Replaced and tested all checks ok. ; used 1 12400035 (IGNITOR FLAT) from stock

Both sections not cooling. Compressor and fans running compressor drawling .2 amps. System has a sealed system leak. Needs to leak test with nitrogen. ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 Xtratime (Xtra time)

Installed new door all checks ok.

Installed new pump. Please allow 24hrs for water ce production.

Found belt broken causing drum not to turn. Installed repair kit and tested all checks ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock

Freezer not keeping temp. Found evaporator solid with ice. Forced into defrost and heater came on thermistor passed. Needs new control.; ordrng 1 W11496873 (Control)

Ice maker not harvesting has ice in mold ice maker on freezer freezing normally ; rqstng P&A on 1 W11546935 (Ice maker)

Replaced both parts cycled ice maker water coming to ice maker

Different company tapped into sealed system complete cooling loss need to call tech line ; rqstng P&A on 1 WPW10507886 (Compressor)

Pressurized system with 140 psi of nitrogen no leaks replaced compressor and filter dryer capillary tube leaking oil vacuumed system recharged with 4.25 oz r134a

"Tested unit and found machine would come on and drain then sit there an error out 7-2 wash motor failure, checked wash motor and found connections ok but no power being sent to start motor, checked main cntrl and found wires all connected, ran diagnostics and unit would drain then fill ice getting to the wash it shuts down and errors out f7e2. Wash motor is faulty causing errors and issue with unit will order new wash motor,cntrl and a harness to be safe. Customer will be trying to call where purchased to get a new unit since they had never used it advised if they do plz call and let us know otherwise parts are a special order and we will call when in for return visit ; ordrng 1 W11460946 (Sump&motor) and 1 W11672225 (Cntrl) and 1 W11677715 (Harness)"

Checked unit found getting stuck key error code unit turns on by itself and wrinkle shield is off ordering panel and control; ordrng 1 W11419056 (Touch panel) and 1 W11525997 (Control)

"Tested and ran diagnostics. No stored error codes. Ran diagnostics cycle, no issues. Customer could not pinpoint where in cycle problem is occurring. Ordering heater and control. Control is special order.; ordrng 1 W10518394 (Heater) and 1 W11637581 (Control)"