Service History 530

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 08/22/2023

"Replaced dispenser door assy and looks to be sealing fine, tested and dispenser fine, water and ice."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 08/22/2023

"Repair covere by wp authorization. No errors in history. Cs thinks it needs a drain pump because a Best buy technician said so originally. Ran test cycle and unit went through beginning steps fine, Fill valves, drain working properly. Failed when actuator went to change position, making loud ratcheting sound when attempting to shift. replaced cam/actuator. Old cam was quite stiff when switching positions, internal ring rubbing against outer shell. New one working properly. Extra resistance was burning/stripping out actuator motors. Replaced cam and actuator, ran self test again and worked fine.; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW0

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 08/22/2023

"I installed the ordered parts but found the fan wheel is rubbing the motor housing. I called Randy to make sure its defected. All parts have been installed, Im ordering a new motor to complete the repair.; ordrng 1 W10832724 (Motor), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Douglas, Massachusetts 01516

Chris B.

Job Details: 08/22/2023

Replaced all parts and unit working normal. Still found a little bit of the buzzing noise. Readjusted again the right side. Mentioned to the customer to keep an ear at it for the next few days.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Charlotte, North Carolina 28212

Jeff L.

Job Details: 08/22/2023

"Replaced gear case and all other parts ordered plus a capacitor ran unit thru service mode no faults all operations are normal. Ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10913953 ACTUATOR , and 1 W11454372 GEARCASE , used 1 W11395618 (Capacitor) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Charlotte, North Carolina 28227

Jeff L.

Job Details: 08/22/2023

"Put unit thru test with wet towels in basket with no detergent filled unit up with water and let it agitate about 10 minutes to allow towels to get get and saturated. Then I switched the machine over to drain and spin and let it spin out with the weight of towels and water in basket for 21 minutes thru the entire spin cycle I never had any metal to metal noise, the unit is going thru all cycles accordingly. Ran unit thru service mode no fault codes detected.I visually inspected motor and gear case pulleys and belt all were in normal working condition. I advised customer at this time there is nothing I can do because the unit is running normal.Did advise to please call our office if it happens again.(Call complete)"

We serviced a

MAYTAG RANGE

Model MER6600FZ0

Near Springfield, Massachusetts 01109

Roger R.

Job Details: 08/22/2023

Found unit has both front burner controls that are not working properly. Quoted $79.99 for right front single control wp3149400 and $99.99 for left front dual control wpw10434452 and labor of $199. Customer will call if repair is desired. Charged trip charge only of $129. Balance due would be $261.23 if repair is paid for within 7 days.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF13PAHS2

Near Springfield, Massachusetts 01103

Roger R.

Job Details: 08/22/2023

"Purchase date unknown. Unit not draining, checked for power at pump and pump not obstructed. Found restricted drain line and cleared. All okay. $199 labor charge, no parts needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 08/22/2023

Found unit had fresh food door seal coming out of channel. Customer has tried reinserting the seal several times. I inserted it but it is still loose. Will need new seal. ; ordrng 1 W11030683 (Seal door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 08/22/2023

"Found door seal not installed properly. Reinstalled properly and tested, all okay."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Wilbraham, Massachusetts 01095

Roger R.

Job Details: 08/22/2023

"Found unit had a bad belt and also a bad shift. Replaced belt and shifter. All okay. ; used 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS05

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 08/22/2023

Found new blower switch still activating without contact or if you just touch it the fan comes on. This is a on/off switch it should not come on by a bump or by itself the switch should have to be turned to the on position for it to work but this does not happen as it should any kind of touch to this switch activates the blower. This is a gas cooktop down draft on very expensive countertops customer is highly nervous about damages to countertop. Customer also says that sometimes the cook top when lighting center rear burner all burners just click and click. She has tried it herself and the burners have operated normal on all occasions with me watching. Found that the switch part number has changed to a new part number W11676792 blower switch PLEASE SEND JEFF BACK ON THIS CALL; ordrng 1 W11676792 (Switch) and 6 WPW10559494 (Burner knob grommet)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 08/22/2023

Replaced flapper assembly and now the flapper is shutting completely the ice bucket would not come out of door froze in there. I advised customer to take hair dryer and heat it up against the bucket so it will come loose. I also advised customer to take bucket off once a week and run hot water through it and clean all ice shavers out of chute area and bucket area. Crushed ice will cause more air problems than cubed. Unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 08/22/2023

"Installed cntrl and ran a calibration cycle found unit would still not agitate, checked actuator and found not moving checked power and found white wire to molex broken at the pin causing to power to actuator. Removed broken end and secure wire to work for now until we can come back with harness. Ran a calibration and unit is working and operating will order new harness ; ordrng 1 W11376227 (Harness)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 08/22/2023

Tested unit and found machine would not start a cycle chokecherry timer an found timer knob cracked and timer steam stripped out. Replaced faulty timer and knob ran unit threw a cycle and all operations are now working to specs

We serviced a

GE DISHWASHER

Model DDT700SSN3SS

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 08/22/2023

"For awhile unit wasnt running, giving h2o errors, they cleaned everything out and now is getting water but intermittently doesnt call complete cycles. Shuts down mid cycle, dispenser not opened. Ran normal cycle, filled and went into wash fine. Water levels look good. Motor so need loud and strained when running. Found filter clogged. Cs had cleaned it and had worked for a bit after, looks like it just clogged again. Suggested getting Affresh and running to clean any build up out of system"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 08/22/2023

"Removed and replaced washer lid. Tested washer, lid lock and all other functions operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near York, South Carolina 29745

Mitch H.

Job Details: 08/22/2023

"Removed and replaced freezer door, installed gasket. Ensured doors were aligned and gasket sealing correctly. Entered diagnostics, cycled ice maker and valve, operating properly. Checked all other functions, all good."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Clover, South Carolina 29710

Mitch H.

Job Details: 08/22/2023

"Checked dryer and tested, heating and cycling correctly in timed dry. Ran timed cycle to test heating, then cancelled cycle and turned dryer off. Attempted to turn dryer back on and would not power up. Unplugged for 3 minutes, now powers on. Ran wet towel test for sensor dry, tests good. Customer says that control froze and would not respond. Left dryer unplugged overnight and when plugged back in next day, dryer began working but does not dry properly on sensor cycles. Ordering control.; ordrng 1 W11525996 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Blacksburg, South Carolina 29702

Mitch H.

Job Details: 08/22/2023

"Found dryer disassembled on arrival. Motor pulley end had broken off causing belt to come off and get tangled. Replaced motor, blower wheel and installed dryer kit. Reassembled, tested, dryer now operation properly.; used 1 4392065 (Dryer kit), 1 279827 (Motor), and 1 WP694089 (Blower wheel) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDBH945AWW

Near Cornelius, North Carolina 28031

Mark C.

Job Details: 08/22/2023

Unit will not power on due to a faulty control. Units pump is also shorted. ; ordrng 1 6-919922 (Wash motor) and 1 WPW10218834 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Davidson, North Carolina 28036

Mark C.

Job Details: 08/22/2023

Customer states unit is not starting the cycle. Placed unit into calibration. After calibration ran a normal auto sense wash unit fill to the normal level and is working properly. Instructed customer on the proper use and care of the unit.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 08/22/2023

Unit is arching when the magnetron gets up to temperature due to the magnetron separating. Quoted 438.56 customer is not going with the repair.; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Leicester, Massachusetts 01524

Chris B.

Job Details: 08/22/2023

Complaint that the unit is rusting and peeling from the door and unit would trip the breakers after 15min. of use. Found electrical wiring not hooked up properly. Customer will have someone fix the connections. Mentioned to the customer that cosmetics are not covered. Took pictures of the doors and called the office and showed RC and it clearly shows it was scratched on the bottom corner edge and the clear coat is pealing. Customer mentioned that the unit is not in its separate breaker and its connected with the garbage disposal and microwave. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Shrewsbury, Massachusetts 01545

Chris B.

Job Details: 08/22/2023

Complaint that the unit has clothing caught under the agitator. Quote for labor. Removed part and ran diagnostic cycle and all tested properly. No issues found.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 08/22/2023

"Customer complained unit seal bad, coming loose at bottom. Confirmed complaint. Customer had closing document for 8-24-22. Took picture. Replaced seal from pre id ts. Read and took picture verified proper operation."

We serviced a

LG REFRIGERATOR

Model LTCS24223W/07

Near Manchester, Connecticut 06040

Jeremy B.

Job Details: 08/22/2023

Customers complaint is moisture building in bottom shelf of the fresh food door. Found seals good and sealing. Found vents covered with food maybe causing air flow restrictions. Appears to be normal condensation.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS1

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 08/22/2023

Installed new arts tan self test all checks ok. ; dspstn on spec-tagged invntry: 4 WPW10195417 LOWER ROLLER ASM

We serviced a

KITCHENAID OVEN

Model KOCE500ESS20

Near Davidson, North Carolina 28036

Mark C.

Job Details: 08/22/2023

Unable to complete repair class shattered in box.; ordrng 2 WPW10618107 (Glass)s

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Avon, Connecticut 06001

Ruben C.

Job Details: 08/22/2023

Replaced gearcase inner basket and dampers had to chisel out agitator tested operation normal ran component test normal

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near South Windsor, Connecticut 06074

Chuck M.

Job Details: 08/22/2023

Customer complaint is that dryer was noisy. Inspected and found rollers worn. Replaced repair kit from T/S and tested. Dryer checked ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ1

Near East Hartford, Connecticut 06108

Chuck M.

Job Details: 08/22/2023

Customer complaint is that washer makes a thumping noise and spins off balance. Ran diagnostics and found error codes F7e6 motor fault. F0e5 off balance loads. Found suspension rods worn. Motor pulley cut through shield. Gear Case leaking. Quoted P&L. Customer will weigh options.

We serviced a

GE REFRIGERATOR

Model GFE29HGDHBB

Near Hartford, Connecticut 06114

Chuck M.

Job Details: 08/22/2023

Customer complaint is that refrigerator is not cooling properly in both sections. Inspected and found freezer evaporator fan is not running and condenser fan is also not running. Ordered both fans. ; ordrng 1 WR60X10358 (fan condenser dc) and 1 WR60X10352 (fz fan and felt asm)

We serviced a

WHIRLPOOL DRYER

Model WED4985EW0

Near Franklin, Massachusetts 02038

Aimee

Job Details: 08/22/2023

Installed tune up kit and tested sounds good ; dspstn on spec-tagged invntry: 1 4392065 DRYER REPAIR KIT

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Grafton, Massachusetts 01519

Aimee

Job Details: 08/22/2023

Found the gasket freezer torn completely off bottom doorRan test 4 to check frost pattern fridge good Also found the evap freezer filled with frost defrosted the evap completely Found the fan stopped voltage to fan.No air flowNeed new fan and freezer gasket; ordrng 1 W10407215 (Evap fan and harness in freezer) and 1 W11249952 (Freezer gasket)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Hartford, Connecticut 06112

Chuck M.

Job Details: 08/22/2023

Installed console and tested. Checked ok.

We serviced a

WHIRLPOOL RANGE

Model WEE515SALS2

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 08/22/2023

Cx complaint that the units burners are not working. I inspected the unit to confirm the complaint. I found the burners are fine but the knobs are warped and deformed. The knobs need to be replaced to resolve the issue. Im ordering the parts for the return visit.; ordrng 4 W11117415 (Knobs)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Charlotte, North Carolina 28208

Robert A.

Job Details: 08/22/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Worcester, Massachusetts 01603

Aimee

Job Details: 08/22/2023

Fridge over packedFreezer found fan slow and not moving airThere was ice in chutes to fridge cleared ice.Fan running slow and new 5 blade fan blade; ordrng 1 WP2163777 (Fan blade)

We serviced a

WHIRLPOOL WASHER

Model Mvwx655dw1

Near Marlborough, Connecticut 06447

Jeremy B.

Job Details: 08/22/2023

"Washer not spinning out. Found hub and wash plate worn and shaft on gearcase deteriorated. Needs gearcase, hub and washplate. Quoted they will pass"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 08/22/2023

Found lid strike broken. Replaced and tested all checks ok. ; used 1 W11457841 (STRIKE) from stock

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 08/22/2023

Found door gasket not sealing properly causing frost. Heated gasket and its now sealing properly.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Hadley, Massachusetts 01035

Roger R.

Job Details: 08/22/2023

Checked unit all checks okay. No error codes all tests okay

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 08/22/2023

Installed new vent and seal unit is fully operational.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

WHIRLPOOL WASHER

Model WTW5400TQ0

Near Davidson, North Carolina 28036

Mark C.

Job Details: 08/22/2023

Installed new valve unit is fully operational.

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS05

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 08/22/2023

Rescheduled for 8-28-23 Found spark module continuously sending power to all ignitors and they continue to click even though the burner your using has a flame the only way to get it to stop is by cutting burner off. There are no wires pinched and all other components are good.Part #WPW10475147; ordrng 1 WPW10475147 (Spark module)

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Durham, Connecticut 06422

Jeremy B.

Job Details: 08/22/2023

"Installed new lets tan calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE 1 W11239857 BELT , and 1 W11454734 GEARCASE"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWMS7

Near Ware, Massachusetts 01082

Chris B.

Job Details: 08/22/2023

Complaint that the unit is leaking water from the bottom front. Found clogged drainage. Quoted labor. Collected minor repairs.

We serviced a

AMANA WASHER

Model NTW4516FW1

Near Ware, Massachusetts 01082

Chris B.

Job Details: 08/22/2023

Complaint that the unit is not cycling through correctly. Customer mentioned unit would randomly stop at sensing and other times it doesnt and would randomly turn off after spin cycle. Found error code F8E1 Long Fill. Found clogged water valve and during diagnostic the unit shut down twice. Check all connections and all is good. Third diagnostic cycle went through ok. Customer had the electrical outlet fix and its all brand new. No electrical issues found. Will order parts for a return trip. ; rqstng P&A on 1 W11124710 (Control Board) and 1 W11210459 (Water Inlet Valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 08/22/2023

"Cx complaint that the units FC light is not working. I inspected the unit to confirm the complaint. I found ice inside the light switch from moisture developing. I removed ice from the switch and surrounding areas and made sure the door fully closes and seals. I tested the unit for the cx, the unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 08/22/2023

"Cx complaint that the unit is leaking water while running cycles. I inspected the unit to confirm the complaint. I found error codes: f8e1 f8e2 f5e2 f0e1. I cleared the codes, pulled the unit away from the wall removed the top panel and ran a service. All components passed but I did see water building and dripping from the bottom of the door. I located the deformed area of the bellow where the water was escaping. The unit needs a new bellow to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11106747 (Bellow seal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDW00

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 08/22/2023

I replace the door upon arrival. I found door handle is broken cracked. Issue has occurred since customer was waiting on the door for so long. No air leaks in door found and ordering handle. Office to call customer when doorhandle comes in. ; ordrng 1 W10837577 (Handle)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2SHDXTB01

Near Wethersfield, Connecticut 06109

Chuck M.

Job Details: 08/22/2023

Customer complaint is that refrigerator was not cooling. Inspected and found fans running but compressor not running. Tested start relay and it was bad. Replace start device and compressor is running and unit is cooling. Advised customer to allow time for unit to stabilize and reach proper temperature. ; used 1 8201786 (OVERLOAD/RELAY KIT) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model KDPE334GPS0

Near Tolland, Connecticut 06084

Gary V.

Job Details: 08/22/2023

"Inspected and found ui panel not responding properly and (purple wire) door switch harness connector broken, will submit estimate and call.; rqstng P&A on 1 W11162732 (Ui panel) and 1 W11120155 (Main acu) and 1 W10889944 (Harness)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 08/22/2023

Customer complained of no heat. Found heating element open short. Replaced from ts. Ran unit and unit now heating. Verified proper operation. ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

KITCHENAID RANGE

Model KFGC558JSS05

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 08/22/2023

"Return to install parts ordered. Installed UI and control and found convection fan nut wont come off shaft. Ordering nut and fan blade because part will have to be damaged trying to get off or cut off, tried reverse and forward thread possibilities. Nut just wont come off. Will bend blade of any more pressure put on it. . Ordering fan blade and nut. Scheduled return call for ; ordrng 1 W10819914 (Blade) and 1 W10794042 (Nut)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LV2

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 08/22/2023

"Retuned to install glass cooktop. Installed new cooktop and showed customer, verified proper operation and new glass has no defects or bubbles."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near South Hadley, Massachusetts 01075

Roger R.

Job Details: 08/22/2023

Installed new LED module in refrigerator section.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MW0

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 08/22/2023

"Customer complained of f1e1 errro. Found error in error history. Keeps returning, ordering control . Informed customer office will call when parts come in. ; ordrng 1 W11620552 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near New Britain, Connecticut 06051

Chuck M.

Job Details: 08/22/2023

Customer complaint is that Fresh Food Section was warm. Inspected and found damper noisy and intermittent. Replaced and tested. Checked ok. ; used 1 WPW10594330 (DAMPER CNTRL) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Harwinton, Connecticut 06791

Ruben C.

Job Details: 08/22/2023

Replaced console and main control tested operation normal ran diagnostics normal

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Worcester, Massachusetts 01602

Aimee

Job Details: 08/22/2023

"Found needs tune up kit bearing over heat source worn out, replaced and tested completeOffice tagged fan wrong ticket ; dspstn on spec-tagged invntry: 1 WP2315539 EVAP MOTOR , used 1 4392065 (Tuneup kit) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Worcester, Massachusetts 01609

Aimee

Job Details: 08/22/2023

"Found f3 e5 error codes moisture sensor no continuity Cust stated dryer shutting off before timer on timed dry and sensor dry. Cant start right awayTripping the overload on mtr also mtr loud and grindingOrdering mtr and blower; ordrng 1 W11327190 (Blower wheel) and 1 WPW10298258 (Dryer sensor harness), used 1 W11234001 (Mtr) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Rocky Hill, Connecticut 06067

Chuck M.

Job Details: 08/22/2023

Customer complaint is that washer was not starting. Attempted diagnostics multiple times and control is not responding. Status LED is on solid and voltage is correct. No response from control. Ordered control. ; ordrng 1 W10625696 (cntrl-elec)

We serviced a

GE DISHWASHERY

Model n/a

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 08/22/2023

"Leaking under unit. Found leaking from wash motor assembly, when wash motor is running. Quoted for part/labor. Unit will have to come out to complete repair.; ordrng 1 WD19X25700 (Wash motor assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 08/22/2023

"Cx did not answer the door or the phone. I called the office, they called him as well and still no answer. I did not diagnose the unit.; O-emld tckt"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Mooresville, North Carolina 28117

Mark C.

Job Details: 08/22/2023

Customer states unit started to smell and the timer didnt advance but the unit kept getting hotter. Found the interior cabinet to be full of chard lint from a fire in the cabinet. Cleaned up all the lint in the unit and duct work. Units heating element is shorted to the case. Replaced element and ran a time dry cycle. Unit is fully operational. Contacted safety with findings.; used 1 WP3387747 (Element) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 08/22/2023

"Found door seal not installed properly. Reinstalled properly and tested, all okay."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Worcester, Massachusetts 01603

Aimee

Job Details: 08/22/2023

Fridge over packedFreezer found fan slow and not moving airThere was ice in chutes to fridge cleared ice.Fan running slow and new 5 blade fan blade; ordrng 1 WP2163777 (Fan blade)

We serviced a

KITCHENAID RANGE

Model n/a

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 08/18/2023

Cust cancelled service model and serial tag not ther cust said

We serviced a

LG REFRIGERATOR

Model LFDS22520S/04

Near Plainville, Connecticut 06062

Ruben C.

Job Details: 08/18/2023

Replaced main control and condenser fan motor tested operation normal fan started working normally and comp started

We serviced a

WHIRLPOOL DRYER

Model WED4985EW0

Near Franklin, Massachusetts 02038

Angel R.

Job Details: 08/18/2023

"Idler pulley worn out, will order new repair kit.; ordrng 1 4392065 (dryer repair kit)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Attleboro, Massachusetts 02703

Angel R.

Job Details: 08/18/2023

"Unit not accessible for service, drain hose has absolutely no slack. See quick pics. Customer has to call a plumber to detach hose from under the sink safely, I could not without the possibility of damaging sink pipe. She will call a plumber and make accessible over the weekend and will reschedule.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 08/18/2023

Replaced damper assembly sounds normal ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx735sdbm00

Near Worcester, Massachusetts 01606

Roger R.

Job Details: 08/18/2023

Found failed ice maker. Not sending power to fill valve. ; used 1 W10882923 (ICE MAKER) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Wethersfield, Connecticut 06109

Chuck M.

Job Details: 08/18/2023

Customer complaint is that water pools inside bellow after wash cycle. Eventually water drains. Inspected and found drain holes on bellow were blocked with pet hair. Cleared pet hair and tested. Bellow is draining now.

We serviced a

GE RANGE

Model JB735SP2SS

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 08/18/2023

Described failure as fan making loud noise. Found securing but had come off of convection fan. Reattached and tested in convection bake. Opened /closed door multiple times to test starting and stopping of fan. Tested fine.

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 08/18/2023

"Unit starting but soap remains undesolved at end of cycle. Tested and unit not getting water, found piece of glass wedges under float, removed and unit filled and verified spray arm action. Verified drain working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 08/18/2023

Customer complaint is that refrigerator was not cooling in both sections. Found ice buildup on evaporator and brown wire to heater pulled out of connector. Cleared ice and ordered heater. ; ordrng 1 W11650662 (Heater)

We serviced a

WHIRLPOOL ICEMAKER

Model GI15NDXZb2

Near Ellington, Connecticut 06029

Amanda R.

Job Details: 08/18/2023

Unit not making ice unit was off turned unit on condenser coils need to be cleaned compressor running water flowing over evaporator and drain pump working quoted for compressor wanted to leave on for 24 hours to

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Plainfield, Connecticut 06374

Amanda R.

Job Details: 08/18/2023

Had customer start load before I arrived it did complete good today replaced motor new error code no fill replaced inlet valves calibrated unit

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Springfield, Massachusetts 01109

Chris B.

Job Details: 08/18/2023

"Replaced part and unit running normal. Ran a diagnostic test, quick, normal and drain and spin and all good.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWS04

Near Chicopee, Massachusetts 01022

Mike K.

Job Details: 08/18/2023

"Since last visit control has been working sporadically, many times not showing numbers, just showing lines.Quoted for control/labor minus what has already been paid . Accepted. Replaced control and programmed. ; used 1 WPW10503278 (CNTRL-ELEC) from stock"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 08/18/2023

"Complaint dryer not getting hot. I found wiring power cord lugs were missing dropped into back of dryer and lugs not screwed in properly cord was barely making contact. I found open element and open thermal cutout I replaced both fixed electrical issues and also found complete clogged vent outside in hose going out. No additional issues with dryer found. ; used 1 279816 (THERMAL KIT), and 1 279838 (ELEMENT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 08/18/2023

At the time of visit I found no water on floor anywhere. I inspected all the around the unit and found no visible signs of water. The customer said it leaked a little Monday evening and they havent seen any water since at this time I have to advise customer I cannot find any water leak at all I also advise making sure the freezer door gets shut all the way every time. Advised customer if water comes back again please take picture of the water and where its coming from. I dont see any mechanical issue at all. At this time I cannot fix what I cannot find

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 08/18/2023

Found evaporator pretty heavily covered in frost. Air not getting over to fresh food side. Need to order heat probe and evap kit.Part#W11611126Part# W11457241; ordrng 1 W11611126 (Heat probe) and 1 W11457241 (Evap kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 08/18/2023

"Tested unit and found fridge section not cooling and moisture building up in both section, checked freezer air tunnel and found frozen up not allowing air into fridge section. Melted all ice cleared air tunnel and checked gaskets and sealing found big gap around cabinet letting warm air in and making doors not seal correctly, added silicone around cabinet to stop air advised customer on loading unit and leaving room so air can move. Checked cooling and all operations are now working to specs ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

We serviced a

WHIRLPOOL DRYER

Model MGD5630HW3

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 08/18/2023

"Tested dryer and found unit had been leaking propane wile unit would sit, checked for leaking with bubble solution and found leak coming from gas valve found valve cracked. Replaced faulty valve and ran dryer thew a timed dry cycle checked all operations and unit is now operating to specs"

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW1

Near Southington, Connecticut 06479

Jimmy R.

Job Details: 08/18/2023

"Installed new harness, cntrl and actuator ran machine thew a calibration cycle and found unit grinding when trying to agitate, found grinding coming from cam. Replaced faulty cam and found unit would not lock it would just click and then shut off, replaced lid lock and ran a calibration. Unit is now washing and all functions working to specs ; used 1 W10721967 (CAM KIT), and 1 W10404050 (Lock) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVY04

Near Cornelius, North Carolina 28031

Mark C.

Job Details: 08/18/2023

Installed new control damper and harness unit is fully operational. ; dspstn on spec-tagged invntry: 1 WPW10503278 CONTROL

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Mooresville, North Carolina 28115

Mark C.

Job Details: 08/18/2023

Found broken glass inn the drain screen no signs of any other debris in the unit or on the heater. Unable to recreate the smell.

We serviced a

MAYTAG DRYER

Model MED6630MBK0

Near Davidson, North Carolina 28036

Mark C.

Job Details: 08/18/2023

Units felt ring is peeling off due to a 12 inch section of the ring lacking adhesive. Applied adhesive to the detached section and secured felt ring unit is fully operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Springfield, Massachusetts 01109

Chris B.

Job Details: 08/18/2023

Delivered the ice maker to customer.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 08/18/2023

"Tested unit and found washer would not start a cycle unit would just sit in a sensor cycle mode never filling or draining, checked drain pump and found wire had broken off molex causing pump to not run and unit to sit reattached with new connectors replaced lid lock and unit is now washing and operating to factory specs ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 08/18/2023

Top ice maker not working found E5 error. Tried fill test found tube frozen. Cleared tube and cycled icemaker all checks ok please allow 24hrs for ice production.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Wilbraham, Massachusetts 01095

Chris B.

Job Details: 08/18/2023

Replaced part and unit running normal. Dispenser and water side working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near West Brookfield, Massachusetts 01585

Chris B.

Job Details: 08/18/2023

Replaced door and freezer door sealing properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Worcester, Massachusetts 01609

Roger R.

Job Details: 08/18/2023

Customer complaint of no heat. Ran diagnostics and found F7E1 error code for no heat. Checked heater circuit and all ok. Heater and thermostat checked okay and heater came on during diagnostics. Pump is also working correctly. Recommend replacing main control. Quoted $249.99 +tax for control and $239 labor

We serviced a

KITCHENAID OVEN

Model KOCE507ESS09

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 08/18/2023

"Am ordering inner door per Technical Service Pointer #: W11493384 Action Required: MandatoryRelease Date: November, 2021 door not closing. Needed the inner door panel as well as latch assembly for microwave no issues reported with lower oven at this time. Just with microwave door not closing properly. ; rqstng P&A on 1 W10737653 (Inner door) and 1 WPW10128850 (Lever) and 1 W11033422 (Harness assembly), used 1 Rivet gun from stock"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 08/18/2023

Complaint was washing bedding in the washing machine. Tried to walk across the room. I found F0 E3 anF0E5 error codes and fault. History cleared codes. No additional issues found I checked suspension rods. I checked drive belt. I checked lower and unit. No additional issues found no abnormal noises heard as well Noise customers hearing is from drain tube slapping underneath washing machine. Everything is tight. Instructed customer on proper loading procedures. Customer has been overloading washer machine consistently.

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