We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW02
Near Windsor Locks, CT 06096
Gary V.
Job Details: 03/15/2024
"Inspected and found door gasket torn, will submit estimate and call with return date.; rqstng P&A on 1 W10830189 (Door gasket)"
We serviced a
WHIRLPOOL FREEZER
Model WRF989SDAE02
Near Windsor, CT 06095
Gary V.
Job Details: 03/15/2024
"Inspected and found no frost pattern on freezer evap, and partial on ff evap, unit has sealed system failure, quoted and he will call if wants repaired."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Denver, NC 28037
Ryan S.
Job Details: 03/15/2024
"Unit is a new build. Customer complained range convect not working. Ran convect and convect started with no problem, after running for a bit convect fan not running. Ran relay test and convect fan not running. Not getting voltage to convect fan at fan, also noticed resistance lower than normal on fan. Ordering mrc board and convect assembly. Scheduled return call for 3-21-24am. ; ordrng 1 W11441001 (Convect assembly) and 1 W11685628 (Mrc control board)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Montgomery, MA 01085
Mike K.
Job Details: 03/15/2024
"Unit unplugged on arrival, plugged in and was in manual drain again ( same as last visit 1/20/2024). cs had forgot that is what happened last time. Allowed to finish, ran diagnostic cycle fine, recalibrated and ran diagnostic cycle again. No errors in history. Ran cycle with no issues. Suspension good, visible inspection of lower assy good."
We serviced a
KITCHENAID DISHWASHER
Model KUDI02IRWH0
Near Simsbury, CT 06070
Ruben C.
Job Details: 03/15/2024
Checked unit ran diagnostics did not find any issues with unit tested normal
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Charlotte, NC 28206
Robert A.
Job Details: 03/15/2024
"Cx complaint that the unit is not working at all. I inspected the unit to confirm the complaint. The neutral wire at the spark module was loose, I secured the connector. I found the outlet has no power. I removed the rear panel to make sure all wires are in good condition. I checked power at the circuit breaker, all kitchen breakers are on. The outlet is connected to a GFCI that tripped. I reset the outlet, the unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Agawam, MA 01001
Mike K.
Job Details: 03/15/2024
"Unit is under 1yr wp warranty per service bench. Cs complaint is of dispensed water not being cold. Showed reservoir to cs, explained operation. No adjustments to make more/colder water other then lowering temp of rf, without going too low and freezing tide/reservoir."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Springfield, MA 01105
Chris B.
Job Details: 03/15/2024
Complaint that the unit has a bad led lighting. Found bad gaskets on both fresh food section. Will order parts for a return trip.; ordrng 2 W10830274 (Door Gasket)s and 1 W11527432 (LED Module)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 03/15/2024
I replaced all previously order parts. I tested operations no additional issues found with dryer at this time. Dryer is heating properly moisture bar sensor is working properly. Use your interface is working properly as of right now as well.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Enfield, CT 06082
Gary V.
Job Details: 03/15/2024
"Inspected and found no cooling or frost pattern, compressor running hot, needs sealed system repair. Will order part and call for return date.; ordrng 1 W11580057 (Compressor) and 2 876765 (Tubing extra)s"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Enfield, CT 06082
Gary V.
Job Details: 03/15/2024
Installed control board and cycled to temperature and tested fine.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Hartford, CT 06114
Chuck M.
Job Details: 03/15/2024
Customer complaint is that washer would not agitate or spin properly. Ran diagnostics and found error codes F0e5 off balance loads. F7e7 motor unable to reach target speed. F0e3 overloaded. F7e1 tachometer missing. F0e2 oversuds. Ran diagnostics cycle and washer did not agitate. Agitator turned with drum. During spin only agitator spun. Inspected underneath and found shield scraped. Removed drive pulley and inspected cam. All checked ok. Ran diagnostics test cycle again successfully.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Springfield, MA 01108
Mike K.
Job Details: 03/15/2024
"Unit is under 1yr wp warranty per service bench. Say not running, unplugged on arrival. Plugged in and n and started normal cycle, drained, filled and went into wash fine. Cancelled and drained out.Went into diagnostics, no errors in history. Ran diagnostic cycle and completed fine.Had customer start cycle, said it had been beeping, but again no errors in history. Went over the drip tray, how to remove and water insert. Talked about soap and dish placement."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Chicopee, MA 01020
Mike K.
Job Details: 03/15/2024
Replaced tub assy. But has yet to be able nstalled so cs will test when installation is complete
We serviced a
WHIRLPOOL COOKTOP
Model JGD3536BS00
Near Coventry, CT 06238
Amanda R.
Job Details: 03/15/2024
"Drilled out screws needs more parts because other screw heads broke off in orifice holders ; rqstng P&A on 6 WPW10559494 (Bezel)s and 1 74007736 (Burner head) and 1 WP7527P002-60 (Orifice holder) and 1 WP7527P00460 (Orifice holder) and 1 WP7527P00360 (Orifice holder) and 10 WP3368921 (Screw)s and 1 74007735 (Burner head), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Somers, CT 06071
Gary V.
Job Details: 03/15/2024
"Installed new blade and cond motor, cycled and unit is quite, not hearing any other noises at this time."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hartford, CT 06106
Chuck M.
Job Details: 03/15/2024
Customer complaint is that washer would not start. Attempted diagnostics and start button was not working. Replaced control and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11170317 CNTRL-ELEC
We serviced a
WHIRLPOOL DRYER
Model WGD5050LW0
Near Farmington, CT 06032
Chuck M.
Job Details: 03/15/2024
Customer complaint is that dryer had a gas smell. Used bubbles and found leak at flex pipe to supply pipe. Tightened and leak stopped.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Burlington, CT 06013
Ruben C.
Job Details: 03/15/2024
Checked unit found drain hole in freezer cleared drain hole tested operation normal
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Enfield, CT 06082
Gary V.
Job Details: 03/15/2024
Installed new main acu and ran auto test and tested fine.
We serviced a
WHIRLPOOL KITCHEN
Model WDF330PAHS4
Near Mooresville, NC 28117
Robert A.
Job Details: 03/15/2024
Cx complaint that the unit is not drying. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The heater produced heat. I explained the importance of rinse aid. The unit is working as designed. I left the part with the cx.; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near South Hadley, MA 01075
Chris B.
Job Details: 03/15/2024
Replaced part and unit running normal. No leaks detected.
We serviced a
MAYTAG REFRIGERATOR BOT
Model MF12570FEZ07
Near Norfolk, MA 02056
Aimee Z.
Job Details: 03/15/2024
"Cust just replace gaskets both fridge doors. Cust has veggie in plastic and in bottom deli-draw. He took of the lidI turned temps up on drawTested the thirmistor fridge ,freezer, and ice box all passAlso checked the damper opening and closing no air when closed.Only freezing deli draw.We could replace thermistor I dont feel going make that much differenceThey pass.Cwa; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"
We serviced a
SAMSUNG REFRIGERATOR
Model RF26J7500BC/AA
Near Farmington, CT 06032
Chuck M.
Job Details: 03/15/2024
Customer complaint is that ice maker freezing up. Confirmed and took pic. Ordered ice maker assembly kit. P&A. ; rqstng P&A on 1 DA82-02701A (Ice Maker Assembly (Kit))
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB2
Near Chicopee, MA 01020
Mike K.
Job Details: 03/15/2024
"Unit is under 1yr wp warranty per service bench. Cs complaint is leaking from front left side. Verified unit n testing, found small dent along bottom tub seam is where it is leaking can see light from m flashlight on outside of unit shining inside tub. Constant water area, verified with Randy at office to replace tub. Tub will ship direct to cs. Advised to check when arrives and call us so we can schedule return. 2x time ; ordrng 1 W11409865 (Tub assy) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Chicopee, MA 01020
Mike K.
Job Details: 03/15/2024
Replaced u/i control. Display responding properly. Tested in normal cycle and operating properly.
We serviced a
WHIRLPOOL DRYER
Model KEYS850JQ1
Near Holyoke, MA 01040
Chris B.
Job Details: 03/15/2024
Complaint that the unit is not heating and found bad door switch. Found dryer heavily clogged. Quoted for parts and labor. Customer prefers not to fix the dryer for the price and age thinking it would be less. Collected trip fee.
We serviced a
SAMSUNG COOKTOP
Near Holyoke, MA 01040
Chris B.
Job Details: 03/15/2024
Arrived to the house and customer wasnt home when customer arrived they mentioned that the stove had extended warranty through Home Depot and didnt know they would be a trip fee involved and they mentioned that it wasnt explained well. I explained that the trip fee is to verify and diagnose the problem. Customer refused to have to pay anything for something under warranty. Couldnt diagnose the stove.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW3
Near Huntersville, NC 28078
Robert A.
Job Details: 03/15/2024
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the thermal cut off fuse has blown and needs to be replaced. I replaced the part with one from TS and tested the unit for the cx. The TS part did not have an inventory #. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Huntersville, NC 28078
Robert A.
Job Details: 03/15/2024
"Cx complaint that the unit is making a squealing noise while it runs.I inspected the unit to confirm the complaint. I found the rollers are rusted and worn. The idler wheel is as well, it has torn the new belt because of the resistance of not spinning well. I used a TS belt to allow the unit to run without issues unit we return with the parts. The unit needs a new idler wheel, rollers and belt to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 4392067 (Dryer repair kit), used 1 341241 (Belt) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Huntersville, NC 28078
Robert A.
Job Details: 03/15/2024
Cx complaint that the unit is making a weird noise and giving an error message. I inspected the unit to confirm the complaint. I found error codes: f7e7 f7e6 f7e1 f0e3 f2e1. I cleared the codes and ran manual spin and agitate. The unit worked fine in spin but to entire basket moved in agitate. The unit needs a new actuator. I installed the new part and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Charlotte, NC 28269
Robert A.
Job Details: 03/15/2024
"Cx complaint that the UI lights are not working at all. I inspected the unit to confirm the complaint. I found the interior light work fine and it is cooling. I checked the harness near the bottom of the door, it was disconnected. I secured the connector and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Charlotte, NC 28269
Robert A.
Job Details: 03/15/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2750TD3
Near Smyrna, SC 29743
Mitch H.
Job Details: 03/15/2024
"Checked and found ice maker stuck halfway through cycle, would not return to home position. Removed and replaced ice maker. Now operating properly."
We serviced a
MAYTAG DYER
Model MED5630HC2
Near Burlington, CT 06013
Ruben C.
Job Details: 03/15/2024
Replaced control thermistor and sensor unit is heating normally tested operation normal; dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR and 1 WPW10298258 WIRE HARNESS
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 03/15/2024
I replaced all previously ordered parts I tested operation no further issues found with washer today I performed a quick wash cycle before departure to help with funk odor.
We serviced a
GE RANGE
Model JGS760SEL1SS
Near Franklin, MA 02038
Aimee Z.
Job Details: 03/15/2024
"Installed bake element and went to install broiled one I have was broken.Used one from ts light up and activated gas and went out . Foundwire cap Was loose and burnt out element. Put butt connector on and pushed through to back asked customer not to use.Called Mike to tag another igniter and was scheduling up. Cust turned and said I didnt listen to problems. Wished didnt repairCalled Mike andto Brain about Cust hes calling her back with options; dspstn on spec-tagged invntry: 2 12400035 IGNITOR FLAT , used 1 12400035 (Igniter) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Milford, MA 01757
Aimee Z.
Job Details: 03/15/2024
Installed filter assy and harvested the ice maker to check for leaks.CompleteAdvised Cust to replace the filter
We serviced a
SAMSUNG WASHER
Model WA49B5205A
Near Bellingham, MA 02019
Aimee Z.
Job Details: 03/15/2024
Installed drain pump and Contrl Filled tub with water and wet some sheetTo spin
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ1
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 03/15/2024
Installed new fan and harness with defrost term and thirmister.There was a heavy coat of frost on the ice maker cleared off and clear evap.Tested fan sounds good and installed new right door gasket Complete
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 03/15/2024
Complaint dryer takes multiple cycles to dry clothing Temps with vent attached 235? 143? temps with vent disconnect are 181- 115? dryer vent test kit will not pull card off test with vent connected will pull card off test kit when vent is disconnected. Vent restriction found to be issue. ; used 1 W11224254 (VENT TEST KIT) from stock
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL02
Near South Windsor, CT 06074
Amanda R.
Job Details: 03/15/2024
F2e1 error code on display replaced console programmed model tested operation normal
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Columbia, CT 06237
Jeremy B.
Job Details: 03/15/2024
Installed new wash plate all checks ok.
We serviced a
WHIRLPOOL OVEN
Model WFE975H0HZ1
Near Hebron, CT 06248
Jeremy B.
Job Details: 03/15/2024
Found bake element burnt out causing poor heating. Replaced and preheated to 350all checks ok. ; used 1 W10779716 (ELEMENT) from stock
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near East Hampton, CT 06424
Jeremy B.
Job Details: 03/15/2024
Customers complaint that a washer making abnormal noise. Ran diag found no error codes. Ran self test then high speed spin and all sounds are normal. Recommend customer wash full loads with Mike items to ensure a balanced load.
We serviced a
BOSCH DISHWASHER
Model SHX878WD5N/10
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 03/15/2024
Water valve valve cracked and leaking triggering the float switch and drain pump comes on when triggered needs new valve!; ordrng 1 100238524267 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 03/15/2024
Dishwasher leaking and giving F8E4. Found water at 150 and a large amount of soap at bottom of sump. Customer must lower temp and use different soap.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW04
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 03/15/2024
Found bail arm not in position. Reinstalled and tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 03/15/2024
Found upper led in the 3 section light burnt out. There is a new kit available will install new led kit. ; ordrng 1 W11683244 (Led kit)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Tolland, CT 06084
Amanda R.
Job Details: 03/15/2024
The bottom of the stainless steel door rusting and peeling back took pictures ; ordrng 1 W11659651 (Panel)
We serviced a
GENERAL ELECTRIC DRYER
Model GTD72EBSN0WS
Near Lancaster, SC 29720
Jonathan J.
Job Details: 03/14/2024
Complaint prior will not get hot. Keeps displaying one and two error codes. I found heater is open. I found them cut outs also are open. Unit will need heater bearing center and all thermostats to fix. ; ordrng 1 WE3M33 (Bearing pack) and 1 WE11X21156 (Heater) and 1 WE04X26138 (Thermostat) and 1 WE4M398 (Thermostat) and 1 WE04X25198 (Thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS01
Near Enfield, CT 06082
Gary V.
Job Details: 03/14/2024
Installed parts listed and cycled tested fine.; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC
We serviced a
LG REFRIGERATOR
Model LFXS24623D/01
Near Wilbraham, MA 01095
Chris B.
Job Details: 03/14/2024
Complaint that unit is not cooling properly. Found heavy buildup of lint and hair in the condenser side making the compressor way too hot to the touch. Condenser fan working properly. Removed all debris and now compressor running at a good temperature. Mentioned to the customer to keep an eye on the cooling for the next few days.
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AMS1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 03/14/2024
"Complaint dishwasher will not wash dishes, soap still in the bottom of the tub dishes as dirty coming out as they were coming in. I found F4 E3 sump motor electrical failure. I also found F7e1 . I found motor has failed and ordering a main control board and sump motor assembly.; ordrng 1 W11613570 (Sump motor assembly) and 1 W11613566 (Control)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5501SR/AA 03
Near Longmeadow, MA 01106
Mike K.
Job Details: 03/14/2024
"Unit is leaking from rear and front of icemaker box, some condensation in ice box, dispenser door is closing fine in testing and customer says it will leak out water when operated, but not when closed. With flashlight can not find any air gaps. When running a harvest there are no leaks when filling, operates as normal.Ordering icebox and icemaker, bin and gasket.; rqstng P&A on 1 DA97-13405A (Ice box) and 1 DA97-15217D (Icemaker) and 1 DA97-12594A (Ice shoot/gasket) and 1 DA97-21040A (Ice container)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Smyrna, SC 29743
Mitch H.
Job Details: 03/14/2024
"Tested and found washer not starting cycle. Found capacitor weak. Removed and replaced capacitor, tested, now operating properly. Ran control calibration and automatic test cycle. All completed correctly.; used 1 W11395618 (Capacitor) from stock"
We serviced a
SAMSUNG DRYER
Model DVE45T3200W
Near Bristol, CT 06010
Ruben C.
Job Details: 03/14/2024
Checked unit found belt off pulley reinstalled belt tested operation normal heating normally
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Hartford, CT 06114
Chuck M.
Job Details: 03/14/2024
Customer complaint is that washer would not agitate. Ran diagnostics and found error codes F0e9 off balance pause. F0e3 overloaded. F8e1 long fill. Ran automatic test cycle successfully. Found water hoses reversed. Corrected hoses. Washer checked ok.
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Wethersfield, CT 06109
Chuck M.
Job Details: 03/14/2024
"Customer complaint is that microwave was not powering on. Checked voltage and it checked ok. Checked fuse and it was open. Replaced fuse and tested. Microwave is working and heating. ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KEMC307KBL05
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 03/14/2024
"Checked over unit and found microwave would not power up and light staying on inside unit, found door latch not catching due to interlock sprung. Fixed interlock switches and unit is now latching and microwave is working as designed advised customer on being carful with closing door this will stop switches from springing. All operations now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Lancaster, SC 29720
Jonathan J.
Job Details: 03/14/2024
"Complaint refrigerator making a lot of loud noise not making ice when it does. Make ice ice is extremely slushy. Top section is not cooling at all. Everything in the top refrigerator section is defrosting temperature in top section is 58? to 64?. I found noises are due to evaporator fan motor that failed also secondary noises due to damper motor clattering, also found icemaker. Has E2 error code in history evaporator has a full frost pattern developing all the way across it. Unit has only a single evaporator unit will need control icemaker damper evaporator fan motor and associate parts. Fix Office to call customer when parts come in. ; rqstng P&A on 1 WPW10479155 (Damper) and 1 W11658802 (Ice maker) and 1 W11224256 (Control) and 1 WP67006337 (Evap fan blade) and 1 W11578030 (Evap fan motor assembly)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Sharon, SC 29742
Mitch H.
Job Details: 03/14/2024
"Removed and replaced main control. Reassembled, ran calibration, passed. Ran diagnostics cycle, completed normally. Started quick wash cycle, allowed to fill and begin agitating. Canceled cycle, washer drained correctly. All functions and components tested good."
We serviced a
JENN-AIR RANGE
Model JGD3536WB01
Near Brooklyn, CT 06234
Amanda R.
Job Details: 03/14/2024
Replaced parts didnt order two big burner heads the knob was stuck onto downdraft switch so it broke off when removing ordered wrong screws for burner heads ; rqstng P&A on 1 WP4456836 (Switch) and 1 W10209700 (Knob) and 1 74007736 (Head) and 10 WP3368921 (Screw)s
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Plainfield, CT 06374
Amanda R.
Job Details: 03/14/2024
Complaint unit running with no lights on randomly no fill long fill error has both waters coming to unit needs new control ; ordrng 1 W11608056 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Tega Cay, SC 29708
Mitch H.
Job Details: 03/14/2024
Tested and ran diagnostics. Confirmed error codes F71 and F81. F71 says control is reading mechanical friction on tub. Checked and found that basket moves freely and floats correctly. Control would not access manual diagnostics tests. Control board bad. Part is no longer available. Advised customer. Collected for service call on cc.; dspstn on spec-tagged invntry: 1 W10536347 DRAIN PUMP
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charlotte, NC 28277
Mitch H.
Job Details: 03/14/2024
"Checked and found drain pump not working. Checked wiring, no visible breaks in wires. Tested and found no power to pump at bottom. Removed console and checked at control. No power out of control board to drain pump. Ordering control and harness. Checked part availability and scheduled return for 3/20 AM ; ordrng 1 W11513246 (Control) and 1 W11643701 (Harness)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Charlotte, NC 28277
Mitch H.
Job Details: 03/14/2024
"Tested and ran diagnostics. Found F6E1 error code. Attempted to run a cycle, will begin, lid locks and unlocks and basket will start to turn then error shows up. Ordering control. Checked part availability and scheduled return for 3/21 AM.; ordrng 1 W11626074 (Control)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Unionville, NC 28110
Jonathan J.
Job Details: 03/14/2024
Complaint washing machine going out of balance constantly. I found no fault codes and diagnostic history. I found no issues with the washing machine here today I checked suspension rod a checked tub. I checked gearcase no issues found advise customer and proper loading performance.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 03/14/2024
Complaint washing machine turned itself on is dripping water from the top into the tub constantly. F8e6 f2e1 f6e2 I found gearcase leaking oil bearing has completely failed on gearcase making loud grinding noise when tub is spinning as well. Unit will need gator case and all associated parts plus water inlet valve to fix unit also has an F6 two error code lost communications between user interface and main control. May also need a control board as well as user interface. customer declined repair today is going to replace washing machine.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 03/14/2024
"Wash plate is rust welded to gearcase shaft cannot remove wash plate without destroying wash plate, forcing damage to gear case. Even tried, dropping transmission and hammering wash plate through. Could not get wash plate to budge already replaced suspension rods left wash plate and in tub with customer. Office to call customer when parts come in. ; ordrng 1 W11454734 (Gearcase) and 1 W10324651 (Hub assembly) and 1 W10721967 (Cam), dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W11130362 SUSPENSION"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Plainville, CT 06062
Ruben C.
Job Details: 03/14/2024
Checked unit found new motor is grinding and insulation is missing ; ordrng 1 W11416362 (Motor and sump) and 1 W11573700 (Insulation)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Winsted, CT 06098
Ruben C.
Job Details: 03/14/2024
Checked unit found model did not match serial matched ok per Jenny to change model checked unit ran diagnostics normal advised getting overload error advised cust to balance load
We serviced a
KITCHENAID RANGE
Model KSGB900ESS9
Near Longmeadow, MA 01106
Mike K.
Job Details: 03/14/2024
Replaced burner head and verified operation
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near New Britain, CT 06053
Chuck M.
Job Details: 03/14/2024
Replaced door gaskets and corrected with blow dryer.
We serviced a
SAMSUNG DRYER
Model DV40J3000EW/A2
Near New Britain, CT 06052
Chuck M.
Job Details: 03/14/2024
Customer complaint is that dryer is not heating. Tested voltage and it checked ok. Tested and found element open. Replaced element from T/S and tested. Dryer is heating properly. Showed customer it works. ; used 1 DC97-14486A (ELEMENT) from stock
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Berlin, CT 06037
Chuck M.
Job Details: 03/14/2024
Customer complaint is that washer is leaking. Inspected underneath and found gear case leaking. Took Pic. Ordered gear case. Ran washer and no leaking water was found. ; ordrng 1 W11449840 (Gear Case) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Cromwell, CT 06416
Chuck M.
Job Details: 03/14/2024
Customer complaint is that microwave was not heating. Confirmed and tested magnetron and got no continuity. Replaced magnetron and tested. Microwave is heating. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Gastonia, NC 28052
Ryan S.
Job Details: 03/14/2024
"Customer complained unit runs too long sometimes and error codes, also water left in fabric softer dispenser. . Found suds error. F0e2. Checked pump filter and filter was clear, but drain pump sounds louder than normal. Ordering drain pump. Also ordering dispenser assembly due to service pointer W11504923. Also found door lock error f5 e 2, and f5e4, ordering door lock assembly. Also putting in for second man due to unit being a stackable unit in corner thats hard to get dryer off of. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11458345 (Drain pump) and 1 W11565030 (Door lock) and 1 W11524105 (Dispenser assembly) and 1 2ndman (2nd man)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Plainfield, CT 06354
Amanda R.
Job Details: 03/14/2024
Complaint that unit smells like mold using clean cycle with affresh recommended using bleach or white vinegar and leaving lid open for it to air out drain hose not in stand pipe too far
We serviced a
JENN-AIR RANGE
Model JGD3536WB01
Near Brooklyn, CT 06234
Jeremy B.
Job Details: 03/14/2024
Installed all new parts but there are other parts that are needed. Other parts ordered are on other techs invoice. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5600VQ0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 03/14/2024
"Ran washer and found unit making a noise wile filling and water filling super slow, checked noise and found coming from inlet valves found cold inlet valve screen plugged up with sediment causing valve to struggle when filling and make noise, removed screen and cleaned screen to help with filling ran a spin cycle and unit is now operating to factory specs"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 03/14/2024
"Tested unit and found washer not filling with water and cycle just completing, ran diagnostics and found unit not shifting to a wash found actuator stuck in a spin and not shifting, replaced faulty actuator and cam recalibrated unit and ran a wash cycle. Checked operations and unit is now washing properly advised customer on water levels and how it will fill advised unit does not use much water unless on a bulky cycle with a deep water wash, all operations are working to factory specs ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 03/14/2024
"I replaced warped, drip pan tested operations by running a full cup of water down tube. It ran into drain pan underneath refrigerator with no issues and no leaks. No additional issues found with refrigerator at this time. I set all temperatures back to factory defaults. Temperature settings were set to 34 and -2?. ; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300EWH03
Near Cromwell, CT 06416
Chuck M.
Job Details: 03/14/2024
"Customer complaint is that refrigerator was not cooling enough. Found refrigerator plugged into multiple socket extender sharing voltage with stove, and toaster oven. Plugged unit into isolated socket. Measured temperature in FF and freezer sections. Temperatures are correct. Unit is not level due to floor out of level. Left side door is digging into molding. Inform customer and took pic."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF505ESS01
Near Thomaston, CT 06787
Ruben C.
Job Details: 03/14/2024
Checked unit found ice arm was dangling replaced ice maker tested operation normal; used 1 W1087391 (Ice maker) from stock
We serviced a
SAMSUNG DRYER
Model DVE50M7450W/A3
Near Springfield, MA 01129
Chris B.
Job Details: 03/14/2024
Complaint that the unit is not drying properly and its rumbling a lot. Found bad heating element and rollers. Measured 240 to the element connector. Quoted parts and labor. Customer will talk it over at home and will call office if they want to reschedule. Collected trip fee. Customer has 7 days to waive fee into labor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKT2
Near Waterbury, CT 06705
Jimmy R.
Job Details: 03/14/2024
Checked over unit and found top section of door panel had missing paint and scratches all over it replaced faulty panel and ran unit thew a quick cycle. Checked all operations and unit is now working to specs
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Meriden, CT 06451
Jimmy R.
Job Details: 03/14/2024
"Tested washer and checked for errors found F9e1 long drain canceled unit out and drain pump ran and pumped water right out with no issue. Ran a calibration cycle and a factory cycle unit went threw properly, ran machine thew a wash cycle and found when running drain pump came on and would never shut off until unplugged, checked cntrl and found drain pump relay sticking causing unit to error out and drain nonstop. Will order new cntrl harness and main harness advised part was special ordered we will call when in for return visit ; ordrng 1 W11621183 (Cntrl) and 1 W11524850 (Harness) and 1 W11591637 (Harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Cheshire, CT 06410
Jimmy R.
Job Details: 03/14/2024
"Tested unit and found fridge had stopped working and had stopped cooling then unit started to operate again after customer reset breaker, checked cooling and compressor and found high side line freezing up an compressor super hot to touch customer had heard unit bubbling this was due to compressor hot warming up Freon, compressor only drawing .3 amps unit needs to be replaced will order new compressor kit. Checked other operation and found left door sticking out more then right found gasket ripped and compressed will order new gasket. Advise we would call when parts are in for return visit ; ordrng 1 W10861004 (Gasket) and 1 WPW10466675 (Compressor kit) and 1 WPW10143759 (Filter dryer)"
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 03/14/2024
"Installed new dispenser and ran washer thew a extra rinse and a wash cycle, checked all operations and unit is now filling properly and all functions are working to specs"
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104HWH0
Near Prospect, CT 06712
Jimmy R.
Job Details: 03/14/2024
"Tested unit and found machine making a loud vibration thumping noise when switching cycles, ran a normal wash and found unit thumping when diverter would activate and switch cycles. Ran diagnostics and a self test cycle found noise coming from diverter and motor found diverter hanging up causing unit to vibrate and make a loud noise, unit is going to need a new sump&motor will order and return, parts tentative p/a ; ordrng 1 W11085683 (Sump&motor), states that autho needed"
We serviced a
SAMSUNG WASHER
Model WF45R6100AP/US03
Near Killingly, CT 06239
Amanda R.
Job Details: 03/14/2024
"Replaced suspension customer did still making noise customer has video bearing bad in tub ; rqstng P&A on 1 DC90-27230A (Tub), states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Prospect, CT 06712
Jimmy R.
Job Details: 03/14/2024
"Checked over machine due to unit had been leaking water from front door, ran a wash cycle and found water dripping from left and right sides removed front panel and placed clear door on unit let unit run a cycle and found wash arms would not move causing water to flow onto door and out the front. Removed wash arms and checked diverter found diverter top cap not moving causing wash arms to sit and just spray in one place, fixed diverter to move and move freely ran another cycle and unit is now moving the ash arms and washing normally. Leveled unit and secured in place to stop from moving adjusted legs to stop from pushing on top of machine bowing out cabinet this could make unit not seal and also leak. Advised customer to run a cycle and see how it is if any issue plz call back"
We serviced a
KITCHENAID WALL OVEN
Model KEBC208KSS0
Near Pomfret, CT 06259
Amanda R.
Job Details: 03/14/2024
Complaint possibly making a whirling noise preheated bot ovens to 350 couldnt duplicate noise recommended recording customer dosent use convection bake
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Gastonia, NC 28054
Ryan S.
Job Details: 03/14/2024
Customer complained of grey liquid leaking. Found capacitor leaking oil. Service pointer W11632927 rev f states issues with capacitor. Capacitor need replacing. Called safety. Safety said they are giving a policy adjustment to cover repair. Auth- W1an7r1wpl1 sr#7738651774. Replaced capacitor from ts. Verified proper operation. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Stanley, NC 28164
Ryan S.
Job Details: 03/14/2024
"Unit didnt show up in service matter. Unit was in a RV. He didnt have a purchase receipt, he said he bought the washer and it came with the RV called Jenny at office to check to see if I could use purchase for warranty and cant. Informed customer cant work under warranty would have to charge, customer got really mad and angry because hes been trying to get someone to work on it for months. Left call when he got upset. Told him to call whirlpool for parts and labor authorization or the even company to try to get receipt for washer. He said he didnt understand any of that that this is ridiculous."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALW1
Near Coventry, CT 06238
Jeremy B.
Job Details: 03/14/2024
Dishwasher giving f9E4 error. Found a small amount of water in drip tray. Cleared and tested found noLeaks.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DWH2
Near Manchester, CT 06040
Jeremy B.
Job Details: 03/14/2024
Installed new wheel all checks ok. ; dspstn on spec-tagged invntry: 1 WPW10195417 LOWER ROLLER ASM
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW0
Near Manchester, CT 06040
Jeremy B.
Job Details: 03/14/2024
Washer not completing cycles properly l. Found cracked slider. Will order and return. ; rqstng P&A on 1 W10734521 (Slider)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Mansfield, CT 06268
Amanda R.
Job Details: 03/14/2024
Complaint not advancing past rinse on well water made sure both waters were on and checked inlet screens