Installed valves and showed customer both burgers on low. Informed her that is proper operation. Verified proper operation.

"Customer complaint icemaker was not working. Water frozen in ice bin. Found fill tube was too short was adjusted tube so that it was working properly. Water is now making it too ice maker. Ran icemaker , it filled with no leaks."

"Customer complaint unit has error code flashing, and will not start oven. Found control board replaced control board for stock. Customer had purchase receipt . verified proper operation by preheat 350? . Unit preheated ."

"Replaced pressure sensor and ran cycle. Lots of suds in unit, ran numerous times to clear."

"Customer complained unit will not fill with water just has a motor running sound . tried to enter service mode , drain pump started as soon as entering service mode it would not let me go further. Exit service mode as soon as starting any cycle drain pump starts check pressure hose pressure hose is OK ordering new control board. Customer office will call when part comes in.; ordrng 1 W11608056 (Control board)"

Complaint unit is continuously draining and will not start cycle. Need control for repair. Please let customer know when we can return for repair. ; ordrng 1 W11607637 (Control)

Complaint unit is continuously draining and will not start cycle. Need control for repair. Please let customer know when we can return.; ordrng 1 W11607637 (Control)

Complaint units noise has got worse. Found on arrival that rotor and stator are warped causing clicking noise. Took rotor/ stator apart to find magnets are worn and checked slider. Slider was still in tact. Ordering rotor clutch and stator for repair. Please let customer know when we can return.; ordrng 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor)

Compressor failure. Unit needs new compressor. R600a; ordrng 1 W11582579 (Compressor) and 1 W11109499 (Drier tube) and 1 W11506635 (Process stub)

"Disassembled, checked and found heating element bad. Removed and replaced element, reassembled, tested. Dryer now heating and operating properly.; used 1 WP3387747 (Element) from stock"

Complaint light switch on refrigerator fresh food door broke. I found complaint replaced light switch tested operations no further issues found today with refrigerator. Customer did not state that there were any additional issues with refrigerator at this time.

F6e3 No communication from the MCUdetected by the ACU. Replace acu f0e2 over suds condition. I verified all tests 1-9 are working motor will not spin at all in any test. Ordering acu and hmi ; ordrng 1 W11550453 (Control) and 1 W11325573 (Control)

Complaint lid will not lock. Unit had about 10 to 15 gallon in it as well. I found wiring harness going to drain pump was broken on the blue wire. I replaced harness tested operations no further issues found with washing machine at this time. Everything is Now working properly.; used 1 W11643701 (HARNESS LOWER) from stock

"Complaint after running the oven then turning on the microwave unit started to stink up the entire house like a burning odor. Microwave not always starting makes clicking noise open close door then will start . I found inner door and hinges are worn causing timer issues clicking starting issues. I suspect burning odor couldve been due to food that had burned in the oven and traveled up into the microwave odor wise causing sent to occur. I cannot find any issues as of right this moment with the microwave or the oven cannot duplicate odor after demonstrating to customer what burning electrical smells like customer stated that was not his odor. Advised customer that if they do experience the burning wire odor they should call an electrician to have power. Checked out behind oven at terminal block house wiring supply connectors. Microwave is heating perfectly fine after testing multiple times for over five minutes. Oven preheated fine without producing any odors, microwave convection oven preheated fine without any odors other than the smoke from it never being used smoke that it produced was not the same odor per customer. Microwave crisp element also working fine with no issues no error, codes in diagnostics fault history.called safety file number 7740820636."

"Replaced heater, sump, and control. Unit tests fine.; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP"

"Unit had an error for miscommunication between the ui and control. Replaced control, unit now tests fine."

"Adjusted leveling legs, unit now spinning fine with no wobble."

Front right orfice was clogged up unit a safety pin to clear obstruction unit flame normal after that

Installed new sump assembly unit now washes and drain. The dishwasher need to be reinstalled properly buy the homeowners it was terribly installed. ; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP

"Checked and tested. Found no continuity on wires to drain pump. Disassembled, removed and replaced harness. Reassembled,tested, operating properly.; used 1 W11643701 (Harness) from stock"

"Tested and ran diagnostics. In test 56, found E5 ice maker error, bad thermistor. Disassembled, removed and replaced ice maker. Cycled power to refrigerator at breaker to clear error. Confirmed error cleared in test 56. Ran ice maker test 57, ice maker cycled and returned to home position correctly. Ran valve test 45, valve activated and filled normally. All operating properly.; used 1 W11658802 (Ice maker) from stock"

Installed part tested all ok noise is gone ran diagnostics cycle job complete

Ck un upon arrival and install latch and strike and ran unit and monitor unit and found after a while unit start to drip from Tub underneath order Tub for replacement customer will contact office when parts arrive 2time on return ; ordrng 1 W11409866 (Dish washer tub) and 1 2time (2time)

Ck unit upon arrival and per customer a part was send to her from the store of purchase. Part that customer received is drain pan for rear compartment. Parts not needed. Customer old unit had a remove tray from water dispenser that can be remove inform customer this unit does not come with such part. No issue with unit. Unit operating to manufacturers specs

Checked unit found console buttons not responding could not go into diagnostics ordering control and facia ; ordrng 1 W11115285 (Facia assy) and 1 W11400681 (Control)

Loud buzzing noise. The sound of a bad magnetron. Ordering necessary parts ; ordrng 1 W10754299 (Magnetron) and 1 W11256462 (Diode) and 1 W10850446 (Capacitor)

Unit was not plugged in completely. Tested unit. Unit working as designed. ; O-emld tckt

"Installed main acu and fan motor, cycled and tested fine. Please allow 6-10 hours for ff compartment temp to regulate.; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR"

"Tested unit and found fridge section cold and freezer section not freezing items but cold, raved evap and found top half frosted over and bottom no frost. Pumped unit down and blew out with 250 psi of nitrogen clearing lines out recharged unit. Checked frost pattern and unit is not fully frosted over and cooling. Customer could not get ice bin out found bin clip broken not unlatching also found door gaskets ripped, unit will need new gaskets and bin. Parts tentative p/a ; ordrng 1 W11185686 (Ice container) and 2 W10830274 (Door gasket)s"

Arrived and found complaint: outer door boot clamp had come off. Reattached and ran auto test 12 plus a rinse & spin. Unit tests fine. Informed customer should we turn and find no manufacturing defect then customer would be responsible for service fee.

"Arrived and went to replace control but found J4 terminal was loose in its connector, reattached and secured, tested fine."

"Arrived and found error codes 6&4 (float switch open) stored in system. Found float inside unit stuck upwards, touched and it fell in to place. Unit began working immediately."

Cut off end of waterline on new door so could use 1/4 to 5/16 fitting the connect dispenser water. New door came with different size dispenser water line then original. Verified operation

Replaced all parts and washer running normal. Ran two diagnostic and a calibration cycle and all normal.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR

Installed new infinite switch and duel burner tested cooktop and unit is now heating up and all functions are working to specs

"Arrived and found unit on a wash cycle running and washing properly, spun unit out and found off balance reset clothes and advised on Even loading. Tested all functions and recalibrated unit found off balance error reset error and all operations are working to specs"

"Replaced drain tube with upgraded per service bulletin. This unit is stuck back in enclosed area. To access back of unit it has to be unplugged in basement, water line disconnected in basement, tie a string to plug and feed it through floor. Cs/second person has to pull unit out past basement door with you in basement so you can open door and be behind unit (dont forget your tools opposite to put back. Cannot do with a single person.; dspstn on spec-tagged invntry: 1 W10619951 DRAIN KIT(SP W10632338E)"

"Installed all new parts and ran dryer on a times dry cycle checking heat, found unit now keeping heat on and working to specs ; dspstn on spec-tagged invntry: 1 W11050897 THERMAL CUTOFF and 1 WP3387134 THERMOSTAT"

Checked unit found unit would not spin found metal ring on slider slipped off cuasing no spin replaced slider tested operation normal cleared all codes in diagnostics ran normal ; used 1 W10734521 (SLIDER) from stock

Checked unit checked terminal block getting 208 volts connections are normal not getting voltage from control to bake and broil elements burners are working normally ordering control; ordrng 1 W11567368 (Control)

Checked unit found no water going to ice maker or front dispenser checked valve just hums no water going thru ordering valves and reservoir; ordrng 1 W10801011 (Reservoir) and 1 WPW10238100 (Inlet valve) and 1 WPW10279866 (Dual valve)

Checked unit found microwave intermitently stops working will say feature not available reset breaker started working also oven blower is seizing up when trying to function blower is no longer available putting into p/afor control and blower; rqstng P&A on 1 W10286217 (Blower) and 1 WPW10412514 (Microwave control)

"Arrived and found error codes 7&1 (wash motor failure), 9&1 (not draining), 8&2 (water supply issue), 9&2 (drain motor problem) and 8&4 (float switch open) stored in system, cleared codes. Ran auto test cycle and verified wash motor receiving 120v but not operating. Replaced wash motor, tested fine. ; used 1 W11416362 (MOTOR/SUMP) from stock"

"Inspected and found main acu make/break relay broken, part is nla."

"Concern is running and not shutting off for hours. Inspected and found stuck wash pump relay on main acu and quoted, he will call if wants repaired."

"Installed new evaporator,compressor and all parts ordered filled unit with 4.5 oz 134a and unit would not pump Freon. Found new evap had restriction causing no flow. Pumped and blew unit out removing restriction and unit is now cooling and working to specs ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV PROCES and 1 WPW10143759 FILTER DRIER UV"

Received the wrong gasket. Will order right one. Could reschedule at the time. But customer asked for Friday before 10am. at the moment. ; ordrng 1 W11456682 (Gasket Right Door RC)

Installed new hot and cold inlet valves ran unit threw a diagnostics cycle checking unit and machine is now filling and working to specs

Complaint the dishwasher was turning itself on randomly and the start button doesnt always work. Start button sticking and not responding. Installed parts tested all ok

Blower wheel replaced and unit testing fine in timed dry; dspstn on spec-tagged invntry: 1 Y303836 BLOWER WHEEL

"Cs says first the fan would turn on when door was opened, stop when door was closed but still heating, now unit does not cook, counts down but not running.2009 unit, with issues would not at least control, transformer and control are nla. Unrepairable."

"Cs says he got frost twice on right side of top shelf, under xl water container. Doors are sealing fine, no frost on arrival, freezer looks good with no signs on frost or ice build up. Suggested moving containers under air vent to allow air to disperse better.Moving some containers did find a small ring of ice under a bottle directly below air vent.Removed evap cover and found good frost pattern and the drain was clogged.Steamed clear evap drain, verified flowing fine"

Found broil is working fine found shorted bake element which shorted the bake relay causing no heat.an order parts will need oven cart. ; ordrng 1 W11292248 (Bake element) and 1 W11649138 (Control board)

installed parts ran self diagnostics tested all OK no error codes present

Installed part tested all ok

Complaint that the dryer is making loud scratches sounds while tumbling. Found bad rollers and belt. Blower wheel is in good shape. Replaced with dryer repair kit and unit working normal. Used TS#4392067.; used 1 4392067 (DRYER REPAIR KIT) from stock

"Installed parts and hoses tested washer found a leak from the tub right rear at pressure switch port near the drain pump. There is no plug on the new tub blocking water flow from inside the tub. See pictures this tub is defective. Spoke with Mike at the office and the customer is going to call his warranty company and demand a new washer. ; rqstng P&A on 1 W10324648 (Outer tub), dspstn on spec-tagged invntry: 1 W10324651 HUB , used 1 8212487RP (HOSE KIT 5' BRAIDED) from stock"

Complaint washer has an odor and customer thought water was left in the washer. Checked error codes none found. Ran diagnostics all tested ok. Instructed customer on clean cycle with afresh likely multiple times to get rid of odor and to only use 2 tablespoons of HE Soap and that the liquid noise is not water but the balancing ring which contains liquid. Customer was upset that and complained about having to pay for instructions on cleaning washer.

"Cx stated unit making noise, previous technician ordered a gearcase. Upon investigation of the noise I discovered the noise was originating from the motor. Upon further inspection of motor I observed the wheel on the motor to be warped and sliding against bottom of gearcase. Replacing the gearcase would not have solved the issue and also Washplate was seized to gearcase and the previous technician did not order it so the repair would have been impossible. Cx stated he would rather a refund for parts and labor and only be charged for the trip fee.****customer requests a refund.******"

On arrival I installed control that was sent with me and calibrated unit. After calibrating unit all components tested properly. No other issues found.

On arrrival I installed motor and had to use truck stock blower wheel for the rest of repair. Tested unit after installation and all components tested properly. No other issues found.; used 1 WP697772 (BLOWER WHEEL) from stock

On arrival I installed ui and tested unit. Unit tested properly. No other issues found.

Found control not responsive. Found proper voltage to control and unit. Replaced pre id control board.verified proper operation by running bake preheat 350?.

On arrival I installed magnetron and tested unit. Unit tested properly after installation. No other issues found.

Customer complaint unit build and would not drain arrived and found two motor fault air drain unit. Check motor check actuator check control board and found bugs on control board. Inform customer warranty void cannot work on unit left call

"Complaint light blinks eight times then pauses them for then pauses and repeats. Drain pump comes on will not turn off machine chimes and will not stop unless breaker is turned off to unit. I found dishwasher is not leveled properly. Customer needs to have installation crew come back in and properly level dishwasher as it is front facing lower in front then it is in the back of the dishwasher. Drain pan overflow pan was full of water upon arrival causing customers issue. I inspected all seals for the racks and the rack supports. I inspected door gasket and lower door seal. I inspected by running a diagnostic cycle and a quick wash cycle for any additional leakage. Dishwasher did not leak. Overflow pan had sudsing in the pan. Suspect a one off over sudden in condition exasperated by dishwasher, not properly leveled issue. No further issues found at this time. No additional error codes in fault history at this time either. Customer stated if issue occurs again he wants a new dishwasher advised customer to contact customer care team as I do not have the authority to replace machine."

Complaint doors are not sealing. I found both fresh food doors. Gaskets have failed. Magnets are falling out of gasket ordering gaskets to repair.; ordrng 2 W10830189 (Wht door gsk)s

"Complaint has 2 towels jeans a couple pair of undergarments makes a horrible out of balance, banging noise. Issue is very random when it occurs. Found and cleared error codes F0e3 over loaded, f7e8 drive module over temp, f0e5 off balance load detected placed unit and diagnostics performed DLMS calibration cycle verified slider is intact and functioning properly if customer calls back for same complaint send main control. Suspect loading issues as of now started a load of laundry laundry cycled properly with no issues."

Checked and found ice door not closing correctly causing ice to melt in both freezing auger in place. Ordering separator. Checked part availability and scheduled return for 2/7 PM.; ordrng 1 WPW10353552 (Separator)

I replaced all previously ordered parts verified Friday pattern customer stated they never had a freezer issue only fresh food and ice maker. I found top rung of evap had a 16 of an inch layer of snow across evaporator and motor would not spin in diagnostics upon arrival. I defrosted snow layer as well. Checked water fill valves and icemaker was in the on position. Icemaker now has E0 error code instead of E2 user interface now has a speaker that works damper. Door is no longer making a growling noise no further issues found.

Complaint in a spark and now oven will not heat. I found bake element is open and has failed. I replaced bank elements tested operations. Everything is now working properly. Oven is preheating to 350 in 12 minutes.; used 1 W10779716 (ELEMENT) from stock

10-2 heater has 7.8 amp during diagnostics. Vent is working fine in diagnostics. Cleared error code discovered unit takes a long time to get hot water to sink faucet advised customer to run hot water at sink faucet until water. Temperature is hot before starting a cycle for best drying results. Customer is using rinse agent noticed lighting in the bottom. No further issues found with dishwasher at this time. Install instruct fulfilled.

On arrival I replaced control and calibrated unit. Unit calibrated properly and all components tested ok on unit. No other issues found.

"Customer said unit is still freezing some things in the refrigerator section check my freezer thermsister was good. Refrigerator was 36? I bottom . Refrigerator thermistor was 20 not 29, called techline to confirm. Got part number from. Techline . Replaced thermistor . Collected part cost from customer due to being rework. ; used 1 W10316760 (THERMISTOR) from stock"

"Customer complain unit not cooling. Plugged unit in compressor running, fans running. Unit not cooling. Needs new compressor, ineffective compressor, ordering compressor, accesss valve and filter drier along with all lokring fittings. Putting in for 2xtimeframe. Informed customer office will call when parts come in. ; ordrng 1 W11628587 (Compressor) and 1 W11504420 (Compressor lokring) and 1 W11504431 (Compressor okring2) and 1 W11506622 (Compressor lokring 3) and 1 W11506635 (Access valve) and 1 W11109499 (Filter drier) and 1 W11506623 (Drier lokring) and 1 W11504448 (Drier lokring 2)"

"Customer complained unit making gurgling noise, wont cut on. Plugged unit in and unit started draining immediately. Found pressure hose has no leaks. Unit would not come out of drain mode. Quoted repair. Customer denied repair. Collected trip fee."

Complete blower fan will not turn on. Will not home. Will not do anything. I found main control relay had failed after replacing main control motor will know but still will not start incoming voltage. Two microwave is 123.4 V AC blower fan capacitor located behindhigh-voltage capacitor is measuring 1.2 ?F. Has failed also found blower motor is not getting proper voltage going to it still ordering main harness as a precaution blower motor has .5 ohms of resistance across windings 3.2 arms of resistance across windings and open resistance across windings. Customer stated they will have to move microwave to a different unit. Make sure to call builder to see what unit they moved it to before just going to address listed. As house closes on Wednesday. ; ordrng 1 W11746342 (Harness) and 1 W11746340 (Blower motor) and 1 W11405832 (Capacitor)

Tech was assigned as a helper;

Complaint unit not working. On arrival I tested unit and unit tested properly. I suspect customer is having an intermittent power issue because the apartment next door caught fire and could have effected the circuit in customers home. No repairs needed.

On arrival I went to install parts for customer and customer requested that the same technician that started the repair be the one to come out and finish it. Please send Mitch back out for repair. Left drive with customer. ; O-emld tckt

On arrival I went to install ice bin and found that ice bin was broken please order another ice bin.; ordrng 1 WPW10558423 (Ice bin)

"Arrived, found that model and serial number on dishwasher do not match information on ticket. Called office, spoke to Paula. She said customer would need to call warranty company to get corrected and new ticket issued. Advised customer of situation, she is going to contact warranty company. No service performed"

"Checked and found left front washer foot not touching floor causing washer to rock badly. Per customer request, ran all four feet up as much as possible and leveled washer. Checked suspension and slider, no issues. Entered diagnostics, no stored error codes. Ran DLMS calibration then diagnostics cycle. All completed properly. No unusual noises. Washer operating as designed."

"Customer complained unit not running , found blown thermal fuse. Found unit still not working. Found power to motor but motor not running. Ordering motor and blower . Informed customer office will call when parts come in. ; ordrng 1 279787 (Motor) and 1 WP697772 (Blower), used 1 WP3392519 (THERMAL FUSE) from stock"

"Customer complain unit was not cooling. Had power plugged unit in upon arrival. Tried to put in service or turn on control board button not working. Found power to control board and control. Red light was on but control not working ordering new control board scheduled. Return call for 2-10-25 am, customer not available but on Monday/tuesdays. ; ordrng 1 W11648345 (Control board)"

Replaced fill tube heater and ui with Caleb assistant. Unit filled with water ice fill tube was frozen

Gasket was off. I put Selena t on gasket. I need office to send money to collect. She said she purchased home in march of 2024 but has no way to get proof to me and is not willing to pay services fees; saved tckt

The water reservoir is frozen in the back the loop the only way to defrost this properly is to have Custer defrost unit 24 hours. Temps are not freezing nothing else is freezing

"Removed and replaced lid lock and lid. Reassembled. Tested, lid lock operating properly. Lid opening and closing correctly.; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK"

"Cx stated washer was leaking. Started a cycle. When washer got to spin and drain water began spilling from drainpipe in wall. Unit is no leaking, cx will need to get drain piped unclogged. Unit working as designed."

"Cx stated start button does not work. I confirmed complaint. I attempted to press start several times. After a few tried dishwasher started. Needs new control board,; ordrng 1 W11683480 (Control board)"

Was not dripping at time of service tested multiple times customer stated he would call back if issues returns

Confirmed water is coming in to confirmed valve getting voltage. Unit isnt getting ice or water from door but is send voltage to all the right places the filter housing or valve is not functioning properly. Possibly the filter has clogged. As Custer has lurched filters from the Internet. And will confirm ; ordrng 1 WPW10341320 (Water valve) and 1 WPW10394053 (Filter housing)

Dish washer was not installed leaking from front right corner bc it was not installed properly leaning to far forward

Unit was missing the door gasket. It was just missing gone installed new one from truck stock.; used 1 W11177741 (Gasket) from stock

"I replaced arm screws, tested operations no further issues found with telescopic downdraft at this time."

Checked and found display showing control locked and would not clear. Could not access diagnostics or any functions. Would need console and control. Quoted customer for repair and saved estimate. Customer says they were told by Whirlpool it would be covered. Explained that it was sent to us as not under warranty. Customer is going to call Whirlpool. Collected for service call on cc.

Checked and found wires frayed at bottom of door. Will need freezer door replaced. Ordering door. Advised customer that door will ship directly to them and they would need to inspect door for damage and call to schedule return visit.; ordrng 1 LW10839558 (Freezer door)

"Checked and found ice maker making ice intermittently. Ran diagnostics. In test 56 found E5 error. Ran test 57, ice maker cycled and returned to home position correctly. Cycled power at breaker to clear error. Ran test 56 again, confirmed error was cleared. Ran test 57, ice maker cycled properly. Ran tests for valve, ice box fan, thermistor and fill tube heater. All tested good. Customer says they were told ice maker would be covered. Explained that only sealed system is still under warranty. Customer wants to see if ice maker now works properly. Said they would call Whirlpool to try to get repair covered if there is still an issue. Collected for service call on cc."

"Removed and replaced oven control and harness. Plugged back in, found cooktop hot and on lights on. Found right front infinite switch bad. Replaced switch from t/s. Retested, all components and functions operating properly.; used 1 WP3149400 (Infinite switch) from stock"