Service History 53 - Advantage Appliance Repair

We serviced a

KENMORE WASHER

Model 79641482410

Near Enfield, CT 06082

Gary V.

Job Details: 06/28/2023

"Inspected and found loose spring on seal, tightened and cycled, tested fine."

We serviced a

KITCHENAID RANGE HOOD

Model KXD4636YSS5

Near Charlotte, NC 28211

Robert A.

Job Details: 06/28/2023

"I installed the ordered parts and tested the unit for the cx. The unit is struggling to go up by itself. I can hear friction coming from the track. The frame housing of the unit is slightly bent forward. The combination of the two is most likely causing the issue of is not going up and down by itself. Techline is closed for the day ( its past 6pm), I want to call in because the parts that are needed are not available to order. The unit is beyond repair."

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Charlotte, NC 28211

Robert A.

Job Details: 06/28/2023

Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found there to be plenty of ice in the ice bin. I removed the IM and found a small amount of ice in the fill tube. I removed the ice and tested the IM for the cx. The ice bin is a solid block of ice at the bottom from the fill tube leaking water. Im ordering the water valve to resolve the leak.; ordrng 1 W11233375 (Water valve)

We serviced a

MAGIC CHEF REFRIGERATOR

Model HVDR1040B

Near Enfield, CT 06082

Gary V.

Job Details: 06/28/2023

"Arrived and attempted to replace fan motor, but part is not wired properly to adapt to existing set up, terminal in wrong receptacle, part number is correct and magic chef sent image to customer of exact same part number. Spoke with Brian and will issue a refund. Customer will call office. Then customer going to call manufacturer about issue."

We serviced a

GE REFRIGERATOR

Model CSHS5UGXCSS

Near Longmeadow, MA 01106

Roger R.

Job Details: 06/28/2023

Found customer had not fully inserted the water filter into the housing. This caused the unit to not fill the ice maker properly. No parts needed and water line for dispenser is still broken.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Enfield, CT 06082

Gary V.

Job Details: 06/28/2023

"Inspected and found ice maker stuck mid cycled and broken, replaced ice maker and new ice maker defective, sending part back for credit and ordering another ice maker. will submit And call for return date.; rqstng P&A on 1 Wpw10300024 (Ice maker), states that autho needed"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Pineville, NC 28134

Jeff L.

Job Details: 06/28/2023

"Found porcelain of upper oven chipped and not repairable unit was installed the last week of may. I called technical support and spoke with Austin with SR#7736741343Spoke with Lanie whirlpool care and she is sending it over to replacement dept. I told her we cannot repair chipped porcelain This unit is unrepairable needs to be changed out. All operations are normal, however, the customer isnt happy with the cosmetic damage she wants it replaced(Call complete)"

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Southington, CT 06479

Jimmy R.

Job Details: 06/28/2023

"Checked over machine and and found when unit would go to into a spin unit would pull clothes to front and start banging, found unit not level and tipped forward causing tub to hit cabinet, adjusted legs to level tub ran unit with clothes and found unit now spinning properly. Adjusted drain hose so it did not hit back of cabinet gave customer Ed on noises unit will make and what is normal, all operations now working to specs"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Charlotte, NC 28206

Robert A.

Job Details: 06/28/2023

I installed the ordered part and tested the unit for the cx by turning it on. There are no water lines hooked up at the moment. The unit turn d on fine with no issues.

We serviced a

JENN-AIR REFRIGERATOR

Model JUDFP242HX11

Near Charlotte, NC 28205

Robert A.

Job Details: 06/28/2023

"Cx complaint that the unit is rattling loud while the unit runs. I inspected the unit to confirm the complaint. The unit is cooling fine. The fan is not making noise at the moment. The cx has a video of the noise, its the evap fan hitting ice. There is heavy ice on the evap. The evap fan is working fine, the unit is having trouble defrosting. Im ordering a new control and temp sensor to resolve the issue. Ill remove any remaining ice from the cap cover on the return visit.; ordrng 1 W11359415 (Temp sensor) and 1 W11604678 (Control assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near West Hartford, CT 06119

Ruben C.

Job Details: 06/28/2023

Replaced ice chute door tested operation normal advised cust to observe for condensation

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS00

Near Charlotte, NC 28269

Robert A.

Job Details: 06/28/2023

"Cx complaint that the units lights are not working. I inspected the unit to confirm the complaint. I found the door switches are working fine, they have good continuity. The cx has some replacement bulbs in now. I think the replacement bulbs are not compatible. I recommended he get some bulbs designed for the manufacturer. This is the second unit of two so the service fee was paid for.; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Windsor Locks, CT 06096

Gary V.

Job Details: 06/28/2023

"Inspected and found lid lock strike broken, replaced and cycled, tested fine.; used 1 W11457841 (STRIKE) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Agawam, MA 01030

Mike K.

Job Details: 06/28/2023

"Cs says unit intermittently turns fan and light on/off.Could not replicate.Went into diagnostics and hi lo light and fan working fine, light and fan button operating fine.Total hinge above cooktop 32.5,16.5 clearance.Contacted techline to document.Sr#7736740139Quoted for main control/labor denied. Trip covered by authorization."

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrt311Fzdw01

Near Westfield, MA 01085

Mike K.

Job Details: 06/28/2023

"Unit was leaking into fridge, found sheet of ice in freezer and frozen drain tray. Steamed clear drain and draining fine.Sd had froze, so had office do payment of $199 ref 503767290"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lincolnton, NC 28092

Ryan S.

Job Details: 06/28/2023

"Customer complained unit just kept filling and draining. Upon arrival ran water and found cold and hot were backwards. Arranged hoses to proper valves. Found overfill error. Took off pressure hose and no holes in hose or obstructions in hose. And hose is properly connected to board and tub with no obstructions in tub. Ran service mode and all functions working properly. Valves are cutting off when not energized. Drain pump is working and unit can drain without drain pipe overfilling. Ran unit in quick wash to test pressure transducer , found control board needs replaced because of faulty pressure transducer. Ordering control board. Informed customer office will call when part comes in. ; ordrng 1 W11626074 (Control board)"

We serviced a

KENMORE FREEZER

Model 253.2871281

Near Wilbraham, MA 01095

Roger R.

Job Details: 06/28/2023

Found unit has a bad door seal and need to be replaced. Quoted 169.99 plus $239 for labor. Cust will call if desired. Balance due would be $270.61 if called within 7 days.

We serviced a

WHIRLPOOL WASHER

Model MTW5807TQ0

Near Wilbraham, MA 01095

Roger R.

Job Details: 06/28/2023

Found left side lid hinge slightly bent and not striking lid lock properly. This was causing intermittent wash and spin actions. Adjusted hinge for more positive contact with lid safety. All checks okay.

We serviced a

GE REFRIGERATOR

Model GSC22KGRCBB

Near West Springfield, MA 01089

Mike K.

Job Details: 06/28/2023

"Replaced Evap,fan and unit was in defrost, reassembled icemaker, dispenser motor and venting, unit came out of defrost and verified Evap fan is blowing.Per office there was no additional charge for fan as it was an incorrect part."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM00

Near Windsor, CT 06095

Gary V.

Job Details: 06/28/2023

"Inspected and found frost and ice built up in freezer, cleared frost out and adjusted door. Tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Iron Station, NC 28080

Mark C.

Job Details: 06/28/2023

Unit will not go into cycle due to a faulty capacitor. Replaced capacitor ran a rinse spin. Unit is fully operational.; used 1 W11395618 (Capacitor.) from stock

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Charlotte, NC 28277

Jeff L.

Job Details: 06/28/2023

Found heater shorted out needs to be replaced part # WP3387747 replaced heater checked all components of dryer operating normally ran dryer unit ran and checked ok(Call complete; used 1 WP3387747 (Heater) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Matthews, NC 28105

Vincent O.

Job Details: 06/28/2023

"Installed new motor, shield, and shield screws. Ran calibration. Unit functions as it should."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Waxhaw, NC 28173

Jeff L.

Job Details: 06/28/2023

"Found where the drain line was left loose I had pushed it up in the hole from cabinet to dishwasher and it fell and apparently there was water still in the line it covered bottom of sink cabinet partially and she said some ran out in floor which I never seen. All water is out of tub, all water is out of drain line, supply line is connected to water valve on dishwasher no leaks there.. this unit is completely dry and the water damage will dry out in my opinion not enough water to warp floor or sink cabinet floor. When it dries it will be just fine. Customer is having new dishwasher installed tomorrow.(Call complete)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlotte, NC 28210

Jeff L.

Job Details: 06/28/2023

"Customer had manually defrosted down the refrigerator and was working fine at time of visit. However, some kinda surge went thru and burnt the defrost relay on board and shorted heater out. Im replacing all 3 components to defrost and making this a good repair.; ordrng 1 W11566851 (Main pcb) and 1 W11399989 (Heat probe) and 1 W11650660 (Heater and fan assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Lincolnton, NC 28092

Ryan S.

Job Details: 06/28/2023

"Came to install parts ordered by previous tech. Installed gearcase, agitator and Washplate, and cam and screw. Reassembled unit and ran calibration and tested all functions in service mode. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11454372 GEARCASE"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Belmont, NC 28012

Ryan S.

Job Details: 06/28/2023

"Customer said u it shorted out and wouldnt start. Also light burnt out. Upon arrival found bad control. Replaced control and found breaker was flipped also. Board shorted and kicked breaker. Unit now working properly. Informed customer she would have to pay for bulb, customer wanted to buy her own bulbs. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Newington, CT 06111

Martino S.

Job Details: 06/28/2023

"Tested unit display F2E2, replace clutch and ran diagnostic and unit check working to specs.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Belmont, NC 28012

Ryan S.

Job Details: 06/28/2023

Customer complained unit not washing and no noise after fill. Upon arrival ran unit and unit filled with water and stopped. Found voltage to sump but sump not energizing. Replaced sump assembly from ts. Reassembled and ran unit and sump now energizing and running properly. Verified proper operation. Unit is out of warranty but has a parts and labor authorization. ; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Gastonia, NC 28054

Ryan S.

Job Details: 06/28/2023

"Customer complained unit not powering on, upon arrival found lid locked and unit wont respond with no power. Checked incoming power and unit has 120v. Let customer get clothes out of washer by removing top lid section. Too. Picture of model serial as best I could since lid lock is locked closed. Will get better picture on return. Ordering UI and control has already been ordering by pre id but hasnt arrived yet. Informed customer office will. All when parts come in to schedule return call. ; rqstng P&A on 1 W11478526 (Ui), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT771RWYW01

Near Charlotte, NC 28210

Jeff L.

Job Details: 06/28/2023

Good number 704-576-3694I found the evaporator fan motor not running when it kicked out of defrost and I flipped the freezer door switch and the fan starting working. The unit has a good frost pattern and condenser line is good and hot. The icemaker is still producing ice some of the things in the freezer were frozen the ice cream was not. The freezer door gasket has a tear in the lower left corner. When inspecting compressor I found bugs (see picture) we cannot move forward with any repairs. At this time unit is running and checked okSpoke with Andrew at Wpl tech supportSR#7736736975(Call complete)

We serviced a

JENN-AIR RANGE

Model JDS9860CDB00

Near Charlton, MA 01507

Chris B.

Job Details: 06/28/2023

Complaint that the right front burner is not igniting. Found igniter wire broken off and rusted out. Replace tip with with new terminal spade cleaned all rust and burner fired right up. Unit working normal.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LM02

Near Shrewsbury, MA 01545

Angel R.

Job Details: 06/28/2023

W11493384 service pointer calls for customer to close the door to specs. Explained to him once again how he should be opening and closing door. He Says he should be able to close the door however he wants. He is aware there is nothing else that can be done as functionally the unit is working as it was designed.

We serviced a

WHIRLPOOL OVEN

Model MER6872BAQ

Near Worcester, MA 01606

Angel R.

Job Details: 06/28/2023

"Installed element, tested ok."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Rock Hill, SC 29730

Mitch H.

Job Details: 06/28/2023

"Checked and found wall switch to dishwasher was off. Turned switch on, tested dishwasher. Started cycle, filled and started properly. Cancelled cycle, drained correctly. Ran diagnostics cycle, completed with no errors or issues. Operating as designed."

We serviced a

MAYTAG WASHER

Model MHW8630HW3

Near Fort Mill, SC 29707

Mitch H.

Job Details: 06/28/2023

"Replaced dispenser assembly, reconnected all hoses. Tested washer and checked for leaks. None found. Washer operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Fort Mill, SC 29715

Mitch H.

Job Details: 06/28/2023

Checked and found door gasket deformed and not sealing. All other components operating properly. Requesting P&A for door gasket ; rqstng P&A on 1 W10856583 (Door gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Fort Mill, SC 29708

Mitch H.

Job Details: 06/28/2023

"Inspected and found new door has a hole in the gasket and not fully under liner at bottom. Other shelf also has damage. Installed other parts. Reordering door and shelf.; ordrng 1 W11130200 (Shelf) and 1 W11561286 (Freezer door), dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ1

Near Charlotte, NC 28269

Robert A.

Job Details: 06/28/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK SP W11245251

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Charlotte, NC 28216

Robert A.

Job Details: 06/28/2023

"Cx complaint that the unit is still not cooling well in the FC. I inspected the unit to confirm the complaint. I found the rails have a hard time closing. The light switch is stuck as well. I cycled the IM and it completed the cycle and filled with water. The temp was set to 6 degrees, I changed it to 0. The high FC temp coupled with the door not sealing is causing the cooling issue. I called techline to document the issue. Im ordering the parts for the return visit.Sr7736733978; ordrng 2 WP13055901 (Slide rail)s and 1 W11396033 (Light switch)"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS05

Near Denver, NC 28037

Mark C.

Job Details: 06/28/2023

Upon arrival unit is not powered on. Opened oven door unit activates. Found unit is in energy saver mode. Turned off energy saver unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Huntersville, NC 28078

Mark C.

Job Details: 06/28/2023

Washer is leaking from a loose hose connection to the drain pump. Secured connection. Unit is still leaking. Found the stand pipe to be overflowing. Instructed customer to contact a plumber to clear the blockage.

We serviced a

WHIRLPOOL WALL OVEN

Model WOD51EC0HS20

Near Davidson, NC 28036

Mark C.

Job Details: 06/28/2023

"Unit is showing an f8e1 lower fan speed error, unit is also showing an f6e4 user interface to appliance manager miss match error. When in service diagnostics component activation placing the lower fan on high or low the fan is operational. Indicating a miscommunication between the control and the tachometer on the blower motor.; ordrng 2 W11598119 (Blower)s and 1 W11261167 (Control) and 1 W11600355 (Panel)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Huntersville, NC 28078

Mark C.

Job Details: 06/28/2023

"Units handle has detached one the right side causing the the handle to swing down and break out the Front glass. Removed hand to prevent the handle from breaking the inner glass, secured other trim to the door liner to prevent any injuries from the trim sticking out. Contacted tech line to see if anything can be done for the customer, spoke with Chris, tech line states customer would need to contact customer care to see if theres any factory support for the door. Documented the problem sr#7736736146. Quoted 540.54; ordrng 1 W11051158 (Door)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Huntersville, NC 28078

Mark C.

Job Details: 06/28/2023

Customer states unit completely died one day they unplugged the unit and plugged it back in and the unit was operating properly from that point. Upon inspection found a loose sober on the control.; ordrng 1 W11618917 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Mooresville, NC 28115

Mark C.

Job Details: 06/28/2023

Unit is not going into harvest due to a faulty temperature sensor on the ice maker. Replaced ice maker unit is fully operational.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FW2

Near Windsor, CT 06095

Gary V.

Job Details: 06/28/2023

"Inspected and found f2e1 key pad fault, unit needs main acu, will submit estimate and call for return date.; rqstng P&A on 1 W10894098 (Ui panel)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Suffield, CT 06093

Gary V.

Job Details: 06/28/2023

"Inspected and found f8e4 fault for leak. Found water in flood tray, cleared out and reset controls. Ran unit and found soap suds in unit, flushed out suds and tested fine. No other problems found at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model EV200NZBQ00

Near Suffield, CT 06093

Gary V.

Job Details: 06/28/2023

"Inspected and found drain tube frozen over, cleared ice out and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model MVW6230HC

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/28/2023

Panel keeps saying select cycle l. Replaced and tested all checks ok.

We serviced a

WHIRLPOOL DRYER

Model MED7230HW

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/28/2023

"Found terminal block melted and power cord burnt. Replaced power cord and terminal block all checks ok. ; used 1 279320 (TERMINAL BLOCK), and 1 PT600L (CORD-POWER 6' 4 WIRE) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Meriden, CT 06451

Jimmy R.

Job Details: 06/28/2023

"Tested unit and found machine would start a wash cycle but never sense just buzz and tub not moving, checked capacitor and found leaking due to hole in it this caused no power to motor and no agitation. Replaced faulty capacitor and ran unit thew a wash and spin cycle, all operations now working to specs ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Meriden, CT 06450

Jimmy R.

Job Details: 06/28/2023

"Installed console assembly and turned unit on to register cntrls unplugged and replaced main cntrl, ran unit and machine is now excepting selections and heating as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs325sdhz08

Near Holyoke, MA 01040

Mike K.

Job Details: 06/28/2023

"Unit under 1yr wp warranty, took photo of reciept.Unit not cooling, verified fans and compressor running. Evap cover covered in frost, cleared and removed, evape clogged with frost, Put unit into diagnostics, sensors pass, damper verified functioning, not defrosting.Loose connector to heater, lead pulled out of harness"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Cheshire, CT 06410

Jimmy R.

Job Details: 06/28/2023

"Tested unit and found fridge section not cooling checked evaporator and found cover frozen over causing no air circulation, placed unit into step 38 of diagnostics for a defrost cycle and found thermistor faulty, replaced thermistor and melted all ice unit is now defrosting and operating to specs ; used 1 W10316760 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 06/28/2023

"Ran machine due to washer making noise wile agitating and spinning found noise coming from front of panel squeaking very loud over and over wile unit tumbles. Checked front panel and found unit rubbing causing noises, added some foam tape to stop noise in between front panel and cabinet ran machine threw a wash and spin cycle with clothes and all operations are now working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Cheshire, CT 06410

Jimmy R.

Job Details: 06/28/2023

"Installed all new parts and placed unit into a diagnostics cycle to checked ice maker, ran fill and unit is now filling checked ice maker cycle and all operations now working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Prospect, CT 06712

Jimmy R.

Job Details: 06/28/2023

"Installed new water valve and cycled ice maker, found unit now filling with water and all operations working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Waterbury, CT 06706

Jimmy R.

Job Details: 06/28/2023

"Tested unit and found fridge section not cooling properly found fridge full of moisture, checked door gaskets and found right door gasket not sealing on bottom allowing warm air to get in and build moisture. Heated gasket to creat a proper seal cleaned up water and turned on heater in mullion strip, advised customer there will be some moisture due to muggy air and no ac in house this is normal operation."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Coventry, CT 06238

Amanda R.

Job Details: 06/28/2023

"When going to start cycle customer hit power button it powered on and then hit deep clean and Ui went black getting power to control and Ui console shorted quoted for new console ; (created new UIS, deleted prior attachment to UisID 207075)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Coventry, CT 06238

Amanda R.

Job Details: 06/28/2023

Ff section cooling normally not making ice or freezing certain things ice coming through the freezer evaporator cover the freezer evaporator fan making loud noise because hitting ice build up not defrosting correctly quoted for control and freezer evaporator thermistor customer states she has an extended warranty explained it needs to be dispatched through the extended warranty

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Chaplin, CT 06235

Amanda R.

Job Details: 06/28/2023

Fae4 diverter error unit wont start fills then throws error needs new sump assembly ; ordrng 1 W11299377 (Sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Hampton, CT 06247

Amanda R.

Job Details: 06/28/2023

Not cooling or freezing evaporator has heavy frost on it connector for heater element come apart reconnected customer h

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Griswold, CT 06351

Amanda R.

Job Details: 06/28/2023

F7e1 error saved three times not filling or advancing through cycle replaced actuator tested operation normal ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Fort Mill, SC 29708

Mitch H.

Job Details: 06/28/2023

"Replaced sensor and ACU. Turned breaker back on. Tested oven, all components checked good. Set oven to 425, oven heated and cycle properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Tega Cay, SC 29708

Mitch H.

Job Details: 06/28/2023

Removed and replaced outer dishwasher door. Checked and ensured door was operating properly.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW1

Near Hartford, CT 06114

Ruben C.

Job Details: 06/28/2023

Replaced infinite switch tested operation normal; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near East Hartford, CT 06118

Ruben C.

Job Details: 06/28/2023

Checked unit found freezer frozen over control not going into defrost ordering control and thermistor unit was given autho; ordrng 1 W11212392 (Control) and 1 W10384183 (Thermistor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Manchester, CT 06042

Ruben C.

Job Details: 06/28/2023

Checked unit found found motor not starting open winding ordering motor and control; ordrng 1 W11613479 (Motor) and 1 W11637581 (Control)

We serviced a

SAMSUNG REFRIGERATOR

Model RT18M6215SR/AA

Near West Hartford, CT 06107

Ruben C.

Job Details: 06/28/2023

Checked unit found no frost build comp is blazing hot gave cust estimate for comp sealed system repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near West Hartford, CT 06107

Ruben C.

Job Details: 06/28/2023

Checked unit found reservoir frozen cussing not water thru dispenser nothing in refrigerator frozen ordering reservoir and. Damper cover; rqstng P&A on 1 W10801011 (Reservoir) and 1 WPW10314204 (Damper housing)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near West Hartford, CT 06117

Ruben C.

Job Details: 06/28/2023

Checked unit found strike broken replaced strike tested operation normal lid seems to be going down normal; used 1 W11457841 (Strik) from stock

We serviced a

GE WASHER

Model GTW680BSJ3WS

Near Bloomfield, CT 06002

Ruben C.

Job Details: 06/28/2023

Checked unit found touch panel responsive cust had water fall from pipes onto control gave cust estimate for control and panel

We serviced a

WHIRLPOOL WASHER

Model MVWB955FC1

Near Farmington, CT 06032

Martino S.

Job Details: 06/28/2023

"Ran diagnostic check found door lock is not unlocking as should taking longer before release, part order for return service tentative P/A.; ordrng 1 W11188327 (Door lock)"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Avon, CT 06001

Martino S.

Job Details: 06/28/2023

"Check unit as per customer complaint unit making squeaky sound, take unit apart and check rollers and pulley. Rollers spins and move around freely but pulley stuck and barely turns and grinds. I replace pulley and put unit back together and check unit working to specs not more grinding noise and unit heating.; used 1 279640 (Pulley IDR) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Avon, CT 06001

Martino S.

Job Details: 06/28/2023

"Check unit as per customer request unit not reaching desired set temperature. I pull unit out and check for voltage to unit 240v going in, 120v on exact individual line on red/black to neutral and same to chassis ground. Check continuity and ohms on bake element check normals. Place back panel back on and push unit back and turn unit to bake at 450 degrees and check 3 highs and 3 lows temperatures and add them then divide by 6 and temperature averages 442.3 whichs normal. I call tech line to verify and receive an SR# 7736737834, unit check working to specs."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS5

Near Torrington, CT 06790

Martino S.

Job Details: 06/28/2023

"Check unit as per customer not heating and making loud buzzing sounds. Turn on unit to heat water unit makes loud buzzing noise and not heating, parts order for return service tentative with two techs P/A.; ordrng 1 W11402082 (Magnetron) and 1 W11125676 (Thermostat) and 1 W11628655 (Transformers)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Gastonia, NC 28052

Ryan S.

Job Details: 06/28/2023

Retuned to install part ordered. Installed new vent and made frame to where it doesnt leak. Ran unit and unit not leaking now. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 06/28/2023

"Customer complained unit not filling with enough water. Says its not covering cloths all the time. I did using bulky sheets option but doesnt always when in other settings using deep fill or auto. Ran unit bulky deep fill and unit filled to maximum fill. Informed customer unit is working as designed. Unit will no use deep fill in normal mode, showed her literature in owners Manuel. Nothing in or obstructing pressure line or valve stem on board. Drain line is about 3 inches lower than needed so Informed customer to raise drain pipe a few inches to prevent siphoning. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28270

Vincent O.

Job Details: 06/28/2023

Found crack in outer tub right above drain pump causing leak. Order and replace outer tub and drain pump. Instructed customer to check part for damage when received. ; ordrng 1 W11219115 (Outer tub) and 1 W11399437 (Drain pump)

We serviced a

KITCHENAID DISHWASHER

Model KDTE304GPS1

Near Charlotte, NC 28227

Vincent O.

Job Details: 06/28/2023

Installed new sump assembly. Ran dishwasher to verify wash motor was working and no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDW00

Near Springfield, MA 01129

Roger R.

Job Details: 06/28/2023

Found unit low on refrigerant and has a uv filter in place. Unable to find leak at machine compartment or at evaporator. Called tech support to verify that this unit has an internal refrigerant leak that is not accessible. Unit determined to be unrepairable. SR number 7736737995

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Springfield, MA 01119

Roger R.

Job Details: 06/28/2023

"Not not defrosting properly. Initiated defrost in diagnostics and heater circuit came on. Defrosted unit and checked wiring in freezer ant that was all good and heater working in diagnostics. Unit will need new control. ; ordrng 1 W11546609 (Control, electronic)"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Chicopee, MA 01020

Roger R.

Job Details: 06/28/2023

"Found unit had the belt installed improperly and also the pulley on the motor shaft is stripped and not attached to motor correctly. Unit will need new belt and motor. SR7736709704; rqstng P&A on 1 W11162091 (Belt) and 1 W11126010 (Motor, dryer)"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Springfield, MA 01108

Roger R.

Job Details: 06/28/2023

"Installed new lid lock bezel and ran calibration cycle, all okay"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Killingly, CT 06239

Amanda R.

Job Details: 06/28/2023

Replaced drain hose and updated heater element tested draining normally

We serviced a

JENN-AIR COOKTOP

Model JGCP548HL00

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/28/2023

Complaint center burners will not ignite. Will not click at all. I found center burner manifold switches were unplugged. I reconnected switches secured connector. Everything is not working properly including the griddle. No additional issues. No slow ignition issues either.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/28/2023

Complaint lights in the top of the refrigerator are not illuminated anymore. I found freezer light has failed. I replaced freezer LED module I tested operations no additional issues. Found all lights are now working. ; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Weddington, NC 28104

Jonathan J.

Job Details: 06/28/2023

"I replaced water pressure, regulator per service bulletin high water pressure replaced all previously ordered parts. No additional issues found with refrigerator water pressure at this time. No leaks found either during pressure testing."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stallings, NC 28104

Jonathan J.

Job Details: 06/28/2023

Complaint washing machine makes an abnormal noise will not progressed of the cycles. I found capacitor have failed. I replaced Drive capacitor tested operation for the calibration cycle. No additional issues found with washing machine at this time.; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL

We serviced a

WHIRLPOOL DRYER

Model WED6120HC1

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/28/2023

"Complaint timer counts down, drum will not turn unit will not get hot either. I found locked drive idler and broken drive belt I replaced all idlers and belt with svc kit. I tested operation no additional issues found with dryer at this time. Dryer is heating fine and operating at normal sound levels. ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Marshville, NC 28103

Jonathan J.

Job Details: 06/28/2023

"Complaint air leaking freezer door not closing sticking out not in alignment. I found rh hinge is seized and left hand slide rail is very hard to push pull as well but not seized all the way. I defrosted slide rails lubricated slide rails, so customer could use it as a temporary fix a reformed door gasket on freezer. Verified freezer door is now sealing properly as of right this minute, customer be very firm when closing the door as right hand hinge is completely seized right before door closes, preventing it from closing properly. ; ordrng 1 WPW10397635 (Slide rail) and 1 WPW10397636 (Slide rail)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Wingate, NC 28174

Jonathan J.

Job Details: 06/28/2023

"Complaint get glass cooktop might be cracked rear right burner is not keeping temperature. I found infinite switch on low is staying on high. I replaced Infinite Sweatt Tested operations. Everything is working fine. no cracks in the glass. Just scratched. Also found front left burner is not going to high staying. Stuck on low. Never getting hot. Replace switch for it as well. Now oven cooktop is working fine. No error codes in fault history either ; used 1 WP3149404 (INFINITE SWITCH), and 1 WPW10434452 (INFINITE SWITCH) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near East Brookfield, MA 01515

Chris B.

Job Details: 06/28/2023

"Replaced part but customer mentioned that the unit is making noises while agitating. Found bad motor and actuator. Installed actuator and Will order motor for a return visit. ; ordrng 1 W10890624 (Motor), used 1 W10913953 (ACTUATOR) from stock"

We serviced a

AMANA RANGE

Model ACR4303MMS0FOUND

Near Charlotte, NC 28227

Vincent O.

Job Details: 06/28/2023

Came to install part; part was not the correct part. Reordering correct part.; ordrng 1 W11396790 (Burner)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Charlotte, NC 28210

Jeff L.

Job Details: 06/28/2023

"Replaced both door gaskets and heat treated them to make sure they were sealing properly. I checked condenser coil it was good and clean, the mullion line was cool to the touch so no failure with condenser fan it was running properly. I also checked icemaker chute assembly and it was closing properly you can still see some room light when closed but I took my hand and from the outside of door pushed against flapper and it was all the way shut and still could see some room light so they tells me operation is normal. Someone has repaired this unit before I found some sealant in the corners of the frame where some gaps were and also the compressor had a charging stem on it. Also, I advise with the house being at warmer temperature the customer may wanna drop temperature on fridge to counteract the humidity when opening the door. Unit ran and checked ok(Call complete)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Pomfret, CT 06259

Amanda R.

Job Details: 06/28/2023

Replaced compressor vacuumed system recharged with 5.5 oz r134a started cooling explained need to wait til water bottles freeze in freezer before putting food in unit ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Monroe, NC 28112

Jonathan J.

Job Details: 06/28/2023

"Complaint water leaking from freezer door damaging wood floor underneath refrigerator ice will fall 30 to 40 mins after dispensing water or ice water run down front of door staining door will not clean with anything. I found defective door. I leveled refrigerator as well. Refrigerator was at a level, raised the front legs up. Doorway shipped directly to customer customer to inspect door for defects and call our office when it comes in. ; ordrng 1 LW11258441 (Door ss frz)"

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Amherst, MA 01002

Mike K.

Job Details: 06/28/2023

"Thinks unit isnt draining out properly, clothes wet at end of cycle.Error history F0e5, F7e1, out of balance, basket speed fault. cleared history.Ran diagnostic test cycle, failed at agitation, F7e1.Quoted for actuator. Accepted, replaced actuator and recalibrated, baskets very wobbly, found hub stripped and without retainer on it, replaced hub and running as normal, recalibrated and ran self diagnostic cycle fine.; used 1 W10913953 (ACTUATOR), and 1 W10528947 (HUB) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Cromwell, CT 06416

Jeremy B.

Job Details: 06/28/2023

Dryer squeaking. Made adjustment to legs. Unit mo longer making noise.

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