We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Belmont, NC 28012
Ryan S.
Job Details: 02/04/2025
Installed valves and showed customer both burgers on low. Informed her that is proper operation. Verified proper operation.
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRT318FZDB11
Near Belmont, NC 28012
Ryan S.
Job Details: 02/04/2025
"Customer complaint icemaker was not working. Water frozen in ice bin. Found fill tube was too short was adjusted tube so that it was working properly. Water is now making it too ice maker. Ran icemaker , it filled with no leaks."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Mount Holly, NC 28120
Ryan S.
Job Details: 02/04/2025
"Customer complaint unit has error code flashing, and will not start oven. Found control board replaced control board for stock. Customer had purchase receipt . verified proper operation by preheat 350? . Unit preheated ."
We serviced a
GE DISHWASHER
Model DDT700SFN4DS
Near Westfield, MA 01085
Mike K.
Job Details: 02/04/2025
"Replaced pressure sensor and ran cycle. Lots of suds in unit, ran numerous times to clear."
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 02/04/2025
"Customer complained unit will not fill with water just has a motor running sound . tried to enter service mode , drain pump started as soon as entering service mode it would not let me go further. Exit service mode as soon as starting any cycle drain pump starts check pressure hose pressure hose is OK ordering new control board. Customer office will call when part comes in.; ordrng 1 W11608056 (Control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Indian Land, SC 29707
Brandon
Job Details: 02/04/2025
Complaint unit is continuously draining and will not start cycle. Need control for repair. Please let customer know when we can return for repair. ; ordrng 1 W11607637 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Indian Land, SC 29707
Brandon
Job Details: 02/04/2025
Complaint unit is continuously draining and will not start cycle. Need control for repair. Please let customer know when we can return.; ordrng 1 W11607637 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Indian Land, SC 29707
Brandon
Job Details: 02/04/2025
Complaint units noise has got worse. Found on arrival that rotor and stator are warped causing clicking noise. Took rotor/ stator apart to find magnets are worn and checked slider. Slider was still in tact. Ordering rotor clutch and stator for repair. Please let customer know when we can return.; ordrng 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor)
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRT318FZDM11
Near Charlotte, NC 28212
Caleb
Job Details: 02/04/2025
Compressor failure. Unit needs new compressor. R600a; ordrng 1 W11582579 (Compressor) and 1 W11109499 (Drier tube) and 1 W11506635 (Process stub)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Charlotte, NC 28273
Mitch H.
Job Details: 02/04/2025
"Disassembled, checked and found heating element bad. Removed and replaced element, reassembled, tested. Dryer now heating and operating properly.; used 1 WP3387747 (Element) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS315SDHM12
Near Monroe, NC 28112
Jonathan J.
Job Details: 02/04/2025
Complaint light switch on refrigerator fresh food door broke. I found complaint replaced light switch tested operations no further issues found today with refrigerator. Customer did not state that there were any additional issues with refrigerator at this time.
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/04/2025
F6e3 No communication from the MCUdetected by the ACU. Replace acu f0e2 over suds condition. I verified all tests 1-9 are working motor will not spin at all in any test. Ordering acu and hmi ; ordrng 1 W11550453 (Control) and 1 W11325573 (Control)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/04/2025
Complaint lid will not lock. Unit had about 10 to 15 gallon in it as well. I found wiring harness going to drain pump was broken on the blue wire. I replaced harness tested operations no further issues found with washing machine at this time. Everything is Now working properly.; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
KITCHENAID MW/OVEN COMBO
Model KOCE500ESS20
Near Weddington, NC 28104
Jonathan J.
Job Details: 02/04/2025
"Complaint after running the oven then turning on the microwave unit started to stink up the entire house like a burning odor. Microwave not always starting makes clicking noise open close door then will start . I found inner door and hinges are worn causing timer issues clicking starting issues. I suspect burning odor couldve been due to food that had burned in the oven and traveled up into the microwave odor wise causing sent to occur. I cannot find any issues as of right this moment with the microwave or the oven cannot duplicate odor after demonstrating to customer what burning electrical smells like customer stated that was not his odor. Advised customer that if they do experience the burning wire odor they should call an electrician to have power. Checked out behind oven at terminal block house wiring supply connectors. Microwave is heating perfectly fine after testing multiple times for over five minutes. Oven preheated fine without producing any odors, microwave convection oven preheated fine without any odors other than the smoke from it never being used smoke that it produced was not the same odor per customer. Microwave crisp element also working fine with no issues no error, codes in diagnostics fault history.called safety file number 7740820636."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Charlotte, NC 28215
Caleb
Job Details: 02/04/2025
"Replaced heater, sump, and control. Unit tests fine.; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Charlotte, NC 28215
Caleb
Job Details: 02/04/2025
"Unit had an error for miscommunication between the ui and control. Replaced control, unit now tests fine."
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Matthews, NC 28105
Caleb
Job Details: 02/04/2025
"Adjusted leveling legs, unit now spinning fine with no wobble."
We serviced a
WHIRLPOOL COOKTOP
Model WGG745S0FS10
Near Huntersville, NC 28078
Clinton
Job Details: 02/04/2025
Front right orfice was clogged up unit a safety pin to clear obstruction unit flame normal after that
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Charlotte, NC 28269
Clinton
Job Details: 02/04/2025
Installed new sump assembly unit now washes and drain. The dishwasher need to be reinstalled properly buy the homeowners it was terribly installed. ; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Charlotte, NC 28273
Mitch H.
Job Details: 02/04/2025
"Checked and tested. Found no continuity on wires to drain pump. Disassembled, removed and replaced harness. Reassembled,tested, operating properly.; used 1 W11643701 (Harness) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF767SDHZ04
Near Charlotte, NC 28278
Mitch H.
Job Details: 02/04/2025
"Tested and ran diagnostics. In test 56, found E5 ice maker error, bad thermistor. Disassembled, removed and replaced ice maker. Cycled power to refrigerator at breaker to clear error. Confirmed error cleared in test 56. Ran ice maker test 57, ice maker cycled and returned to home position correctly. Ran valve test 45, valve activated and filled normally. All operating properly.; used 1 W11658802 (Ice maker) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Worcester, MA 01609
Glenn
Job Details: 02/04/2025
Installed part tested all ok noise is gone ran diagnostics cycle job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Wolcott, CT 06716
Andre
Job Details: 02/03/2025
Ck un upon arrival and install latch and strike and ran unit and monitor unit and found after a while unit start to drip from Tub underneath order Tub for replacement customer will contact office when parts arrive 2time on return ; ordrng 1 W11409866 (Dish washer tub) and 1 2time (2time)
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS321SDHZ11
Near Bristol, CT 06010
Andre
Job Details: 02/03/2025
Ck unit upon arrival and per customer a part was send to her from the store of purchase. Part that customer received is drain pan for rear compartment. Parts not needed. Customer old unit had a remove tray from water dispenser that can be remove inform customer this unit does not come with such part. No issue with unit. Unit operating to manufacturers specs
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near New Britain, CT 06051
Ruben C.
Job Details: 02/03/2025
Checked unit found console buttons not responding could not go into diagnostics ordering control and facia ; ordrng 1 W11115285 (Facia assy) and 1 W11400681 (Control)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HB08
Near Charlotte, NC 28262
Johnny
Job Details: 02/03/2025
Loud buzzing noise. The sound of a bad magnetron. Ordering necessary parts ; ordrng 1 W10754299 (Magnetron) and 1 W11256462 (Diode) and 1 W10850446 (Capacitor)
We serviced a
WHIRLPOOL RANGE
Model wfe505w0js4
Near Charlotte, NC 28262
Johnny
Job Details: 02/03/2025
Unit was not plugged in completely. Tested unit. Unit working as designed. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF560SEYM05
Near Enfield, CT 06082
Gary V.
Job Details: 02/03/2025
"Installed main acu and fan motor, cycled and tested fine. Please allow 6-10 hours for ff compartment temp to regulate.; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRX735SDHZ00
Near Waterbury, CT 06704
Jimmy R.
Job Details: 02/03/2025
"Tested unit and found fridge section cold and freezer section not freezing items but cold, raved evap and found top half frosted over and bottom no frost. Pumped unit down and blew out with 250 psi of nitrogen clearing lines out recharged unit. Checked frost pattern and unit is not fully frosted over and cooling. Customer could not get ice bin out found bin clip broken not unlatching also found door gaskets ripped, unit will need new gaskets and bin. Parts tentative p/a ; ordrng 1 W11185686 (Ice container) and 2 W10830274 (Door gasket)s"
We serviced a
WHIRLPOOL WASHER FL
Model WFW560CHW4
Near Springfield, MA 01108
Jorden
Job Details: 02/03/2025
Arrived and found complaint: outer door boot clamp had come off. Reattached and ran auto test 12 plus a rinse & spin. Unit tests fine. Informed customer should we turn and find no manufacturing defect then customer would be responsible for service fee.
We serviced a
MAYTAG DRYER
Model MED5430PBK0
Near Palmer, MA 01080
Jorden
Job Details: 02/03/2025
"Arrived and went to replace control but found J4 terminal was loose in its connector, reattached and secured, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Palmer, MA 01069
Jorden
Job Details: 02/03/2025
"Arrived and found error codes 6&4 (float switch open) stored in system. Found float inside unit stuck upwards, touched and it fell in to place. Unit began working immediately."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS571CIHW04
Near Agawam, MA 01030
Mike K.
Job Details: 02/03/2025
Cut off end of waterline on new door so could use 1/4 to 5/16 fitting the connect dispenser water. New door came with different size dispenser water line then original. Verified operation
We serviced a
WHIRLPOOL WASHER
Model WTW4855hw2
Near Dudley, MA 01571
Chris B.
Job Details: 02/03/2025
Replaced all parts and washer running normal. Ran two diagnostic and a calibration cycle and all normal.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
We serviced a
GE RANGE
Model JB655YKFS
Near Meriden, CT 06450
Jimmy R.
Job Details: 02/03/2025
Installed new infinite switch and duel burner tested cooktop and unit is now heating up and all functions are working to specs
We serviced a
WHIRLPOOL WASHER TL
Model WTW5100GHW0
Near Meriden, CT 06450
Jimmy R.
Job Details: 02/03/2025
"Arrived and found unit on a wash cycle running and washing properly, spun unit out and found off balance reset clothes and advised on Even loading. Tested all functions and recalibrated unit found off balance error reset error and all operations are working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model GB2FHDXWS07
Near South Hadley, MA 01075
Mike K.
Job Details: 02/03/2025
"Replaced drain tube with upgraded per service bulletin. This unit is stuck back in enclosed area. To access back of unit it has to be unplugged in basement, water line disconnected in basement, tie a string to plug and feed it through floor. Cs/second person has to pull unit out past basement door with you in basement so you can open door and be behind unit (dont forget your tools opposite to put back. Cannot do with a single person.; dspstn on spec-tagged invntry: 1 W10619951 DRAIN KIT(SP W10632338E)"
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Meriden, CT 06450
Jimmy R.
Job Details: 02/03/2025
"Installed all new parts and ran dryer on a times dry cycle checking heat, found unit now keeping heat on and working to specs ; dspstn on spec-tagged invntry: 1 W11050897 THERMAL CUTOFF and 1 WP3387134 THERMOSTAT"
We serviced a
MAYTAG WASHER TL
Model MVW7230HW1
Near Newington, CT 06111
Ruben C.
Job Details: 02/03/2025
Checked unit found unit would not spin found metal ring on slider slipped off cuasing no spin replaced slider tested operation normal cleared all codes in diagnostics ran normal ; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0JS3
Near Hartford, CT 06112
Ruben C.
Job Details: 02/03/2025
Checked unit checked terminal block getting 208 volts connections are normal not getting voltage from control to bake and broil elements burners are working normally ordering control; ordrng 1 W11567368 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ03
Near Hartford, CT 06120
Ruben C.
Job Details: 02/03/2025
Checked unit found no water going to ice maker or front dispenser checked valve just hums no water going thru ordering valves and reservoir; ordrng 1 W10801011 (Reservoir) and 1 WPW10238100 (Inlet valve) and 1 WPW10279866 (Dual valve)
We serviced a
WHIRLPOOL M/W OTR
Model WOC95EC0AS00
Near Bloomfield, CT 06002
Ruben C.
Job Details: 02/03/2025
Checked unit found microwave intermitently stops working will say feature not available reset breaker started working also oven blower is seizing up when trying to function blower is no longer available putting into p/afor control and blower; rqstng P&A on 1 W10286217 (Blower) and 1 WPW10412514 (Microwave control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Amherst, MA 01002
Jorden
Job Details: 02/03/2025
"Arrived and found error codes 7&1 (wash motor failure), 9&1 (not draining), 8&2 (water supply issue), 9&2 (drain motor problem) and 8&4 (float switch open) stored in system, cleared codes. Ran auto test cycle and verified wash motor receiving 120v but not operating. Replaced wash motor, tested fine. ; used 1 W11416362 (MOTOR/SUMP) from stock"
We serviced a
KENMORE RANGE
Model ="790.94022601"
Near Enfield, CT 06082
Gary V.
Job Details: 02/03/2025
"Inspected and found main acu make/break relay broken, part is nla."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ellington, CT 06029
Gary V.
Job Details: 02/03/2025
"Concern is running and not shutting off for hours. Inspected and found stuck wash pump relay on main acu and quoted, he will call if wants repaired."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WSR57R18DM03
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 02/03/2025
"Installed new evaporator,compressor and all parts ordered filled unit with 4.5 oz 134a and unit would not pump Freon. Found new evap had restriction causing no flow. Pumped and blew unit out removing restriction and unit is now cooling and working to specs ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV PROCES and 1 WPW10143759 FILTER DRIER UV"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRQA59CNKZ
Near Charlton, MA 01507
Chris B.
Job Details: 02/03/2025
Received the wrong gasket. Will order right one. Could reschedule at the time. But customer asked for Friday before 10am. at the moment. ; ordrng 1 W11456682 (Gasket Right Door RC)
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Waterbury, CT 06708
Jimmy R.
Job Details: 02/03/2025
Installed new hot and cold inlet valves ran unit threw a diagnostics cycle checking unit and machine is now filling and working to specs
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Shrewsbury, MA 01545
Glenn
Job Details: 02/03/2025
Complaint the dishwasher was turning itself on randomly and the start button doesnt always work. Start button sticking and not responding. Installed parts tested all ok
We serviced a
MAYTAG DRYER
Model LDE5005ACE
Near Easthampton, MA 01027
Mike K.
Job Details: 02/03/2025
Blower wheel replaced and unit testing fine in timed dry; dspstn on spec-tagged invntry: 1 Y303836 BLOWER WHEEL
We serviced a
LG M/W OTR
Model LMV2083ST/01
Near Westfield, MA 01085
Mike K.
Job Details: 02/03/2025
"Cs says first the fan would turn on when door was opened, stop when door was closed but still heating, now unit does not cook, counts down but not running.2009 unit, with issues would not at least control, transformer and control are nla. Unrepairable."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRT314TFDW00
Near Westfield, MA 01085
Mike K.
Job Details: 02/03/2025
"Cs says he got frost twice on right side of top shelf, under xl water container. Doors are sealing fine, no frost on arrival, freezer looks good with no signs on frost or ice build up. Suggested moving containers under air vent to allow air to disperse better.Moving some containers did find a small ring of ice under a bottle directly below air vent.Removed evap cover and found good frost pattern and the drain was clogged.Steamed clear evap drain, verified flowing fine"
We serviced a
WHIRLPOOL M/W OTR
Model WOEC3030LS01
Near Grafton, MA 01536
Glenn
Job Details: 02/03/2025
Found broil is working fine found shorted bake element which shorted the bake relay causing no heat.an order parts will need oven cart. ; ordrng 1 W11292248 (Bake element) and 1 W11649138 (Control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ3
Near Grafton, MA 01536
Glenn
Job Details: 02/03/2025
installed parts ran self diagnostics tested all OK no error codes present
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Grafton, MA 01519
Glenn
Job Details: 02/03/2025
Installed part tested all ok
We serviced a
WHIRLPOOL DRYER
Model WED8300SW0
Near Charlton, MA 01507
Chris B.
Job Details: 02/03/2025
Complaint that the dryer is making loud scratches sounds while tumbling. Found bad rollers and belt. Blower wheel is in good shape. Replaced with dryer repair kit and unit working normal. Used TS#4392067.; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5640XW0
Near Millbury, MA 01527
Glenn
Job Details: 02/03/2025
"Installed parts and hoses tested washer found a leak from the tub right rear at pressure switch port near the drain pump. There is no plug on the new tub blocking water flow from inside the tub. See pictures this tub is defective. Spoke with Mike at the office and the customer is going to call his warranty company and demand a new washer. ; rqstng P&A on 1 W10324648 (Outer tub), dspstn on spec-tagged invntry: 1 W10324651 HUB , used 1 8212487RP (HOSE KIT 5' BRAIDED) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bellingham, MA 02019
Glenn
Job Details: 02/03/2025
Complaint washer has an odor and customer thought water was left in the washer. Checked error codes none found. Ran diagnostics all tested ok. Instructed customer on clean cycle with afresh likely multiple times to get rid of odor and to only use 2 tablespoons of HE Soap and that the liquid noise is not water but the balancing ring which contains liquid. Customer was upset that and complained about having to pay for instructions on cleaning washer.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Charlotte, NC 28213
Johnny
Job Details: 02/03/2025
"Cx stated unit making noise, previous technician ordered a gearcase. Upon investigation of the noise I discovered the noise was originating from the motor. Upon further inspection of motor I observed the wheel on the motor to be warped and sliding against bottom of gearcase. Replacing the gearcase would not have solved the issue and also Washplate was seized to gearcase and the previous technician did not order it so the repair would have been impossible. Cx stated he would rather a refund for parts and labor and only be charged for the trip fee.****customer requests a refund.******"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29730
Brandon
Job Details: 02/03/2025
On arrival I installed control that was sent with me and calibrated unit. After calibrating unit all components tested properly. No other issues found.
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Rock Hill, SC 29730
Brandon
Job Details: 02/03/2025
On arrrival I installed motor and had to use truck stock blower wheel for the rest of repair. Tested unit after installation and all components tested properly. No other issues found.; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
KITCHENAID WALL OVEN SINGLE
Model KOSE500ESS20
Near Fort Mill, SC 29715
Brandon
Job Details: 02/03/2025
On arrival I installed ui and tested unit. Unit tested properly. No other issues found.
We serviced a
WHIRLPOOL RANGE
Model WFES3330RZ0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 02/03/2025
Found control not responsive. Found proper voltage to control and unit. Replaced pre id control board.verified proper operation by running bake preheat 350?.
We serviced a
WHIRLPOOL M/W OTR
Model GMC305PRS01
Near Fort Mill, SC 29715
Brandon
Job Details: 02/03/2025
On arrival I installed magnetron and tested unit. Unit tested properly after installation. No other issues found.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lincolnton, NC 28092
Ryan S.
Job Details: 02/03/2025
Customer complaint unit build and would not drain arrived and found two motor fault air drain unit. Check motor check actuator check control board and found bugs on control board. Inform customer warranty void cannot work on unit left call
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Matthews, NC 28104
Jonathan J.
Job Details: 02/03/2025
"Complaint light blinks eight times then pauses them for then pauses and repeats. Drain pump comes on will not turn off machine chimes and will not stop unless breaker is turned off to unit. I found dishwasher is not leveled properly. Customer needs to have installation crew come back in and properly level dishwasher as it is front facing lower in front then it is in the back of the dishwasher. Drain pan overflow pan was full of water upon arrival causing customers issue. I inspected all seals for the racks and the rack supports. I inspected door gasket and lower door seal. I inspected by running a diagnostic cycle and a quick wash cycle for any additional leakage. Dishwasher did not leak. Overflow pan had sudsing in the pan. Suspect a one off over sudden in condition exasperated by dishwasher, not properly leveled issue. No further issues found at this time. No additional error codes in fault history at this time either. Customer stated if issue occurs again he wants a new dishwasher advised customer to contact customer care team as I do not have the authority to replace machine."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF535SWHW08
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 02/03/2025
Complaint doors are not sealing. I found both fresh food doors. Gaskets have failed. Magnets are falling out of gasket ordering gaskets to repair.; ordrng 2 W10830189 (Wht door gsk)s
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Unionville, NC 28110
Jonathan J.
Job Details: 02/03/2025
"Complaint has 2 towels jeans a couple pair of undergarments makes a horrible out of balance, banging noise. Issue is very random when it occurs. Found and cleared error codes F0e3 over loaded, f7e8 drive module over temp, f0e5 off balance load detected placed unit and diagnostics performed DLMS calibration cycle verified slider is intact and functioning properly if customer calls back for same complaint send main control. Suspect loading issues as of now started a load of laundry laundry cycled properly with no issues."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF555SDFZ17
Near Clover, SC 29710
Mitch H.
Job Details: 02/03/2025
Checked and found ice door not closing correctly causing ice to melt in both freezing auger in place. Ordering separator. Checked part availability and scheduled return for 2/7 PM.; ordrng 1 WPW10353552 (Separator)
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRFF507HPS04
Near Monroe, NC 28112
Jonathan J.
Job Details: 02/03/2025
I replaced all previously ordered parts verified Friday pattern customer stated they never had a freezer issue only fresh food and ice maker. I found top rung of evap had a 16 of an inch layer of snow across evaporator and motor would not spin in diagnostics upon arrival. I defrosted snow layer as well. Checked water fill valves and icemaker was in the on position. Icemaker now has E0 error code instead of E2 user interface now has a speaker that works damper. Door is no longer making a growling noise no further issues found.
We serviced a
WHIRLPOOL RANGE
Model KSEG700EBS2
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/03/2025
Complaint in a spark and now oven will not heat. I found bake element is open and has failed. I replaced bank elements tested operations. Everything is now working properly. Oven is preheating to 350 in 12 minutes.; used 1 W10779716 (ELEMENT) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Monroe, NC 28112
Jonathan J.
Job Details: 02/03/2025
10-2 heater has 7.8 amp during diagnostics. Vent is working fine in diagnostics. Cleared error code discovered unit takes a long time to get hot water to sink faucet advised customer to run hot water at sink faucet until water. Temperature is hot before starting a cycle for best drying results. Customer is using rinse agent noticed lighting in the bottom. No further issues found with dishwasher at this time. Install instruct fulfilled.
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW2
Near Fort Mill, SC 29708
Brandon
Job Details: 02/03/2025
On arrival I replaced control and calibrated unit. Unit calibrated properly and all components tested ok on unit. No other issues found.
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF555SDFZ01
Near Lincolnton, NC 28092
Ryan S.
Job Details: 02/03/2025
"Customer said unit is still freezing some things in the refrigerator section check my freezer thermsister was good. Refrigerator was 36? I bottom . Refrigerator thermistor was 20 not 29, called techline to confirm. Got part number from. Techline . Replaced thermistor . Collected part cost from customer due to being rework. ; used 1 W10316760 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WSR57R18DM06
Near Iron Station, NC 28080
Ryan S.
Job Details: 02/03/2025
"Customer complain unit not cooling. Plugged unit in compressor running, fans running. Unit not cooling. Needs new compressor, ineffective compressor, ordering compressor, accesss valve and filter drier along with all lokring fittings. Putting in for 2xtimeframe. Informed customer office will call when parts come in. ; ordrng 1 W11628587 (Compressor) and 1 W11504420 (Compressor lokring) and 1 W11504431 (Compressor okring2) and 1 W11506622 (Compressor lokring 3) and 1 W11506635 (Access valve) and 1 W11109499 (Filter drier) and 1 W11506623 (Drier lokring) and 1 W11504448 (Drier lokring 2)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Denver, NC 28037
Ryan S.
Job Details: 02/03/2025
"Customer complained unit making gurgling noise, wont cut on. Plugged unit in and unit started draining immediately. Found pressure hose has no leaks. Unit would not come out of drain mode. Quoted repair. Customer denied repair. Collected trip fee."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS12
Near Monroe, NC 28112
Jonathan J.
Job Details: 02/03/2025
Complete blower fan will not turn on. Will not home. Will not do anything. I found main control relay had failed after replacing main control motor will know but still will not start incoming voltage. Two microwave is 123.4 V AC blower fan capacitor located behindhigh-voltage capacitor is measuring 1.2 ?F. Has failed also found blower motor is not getting proper voltage going to it still ordering main harness as a precaution blower motor has .5 ohms of resistance across windings 3.2 arms of resistance across windings and open resistance across windings. Customer stated they will have to move microwave to a different unit. Make sure to call builder to see what unit they moved it to before just going to address listed. As house closes on Wednesday. ; ordrng 1 W11746342 (Harness) and 1 W11746340 (Blower motor) and 1 W11405832 (Capacitor)
We serviced a
JENNAIR FREEZER
Model JBZFL18IGX10
Near Charlotte, NC 28209
Caleb
Job Details: 02/03/2025
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DISHWASHER
Model DUB000XB0
Near Rock Hill, SC 29732
Brandon
Job Details: 02/03/2025
Complaint unit not working. On arrival I tested unit and unit tested properly. I suspect customer is having an intermittent power issue because the apartment next door caught fire and could have effected the circuit in customers home. No repairs needed.
We serviced a
MAYTAG WASHER
Model MVWC400VW1
Near Rock Hill, SC 29732
Brandon
Job Details: 02/03/2025
On arrival I went to install parts for customer and customer requested that the same technician that started the repair be the one to come out and finish it. Please send Mitch back out for repair. Left drive with customer. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS315SDHM12
Near Rock Hill, SC 29732
Brandon
Job Details: 02/03/2025
On arrival I went to install ice bin and found that ice bin was broken please order another ice bin.; ordrng 1 WPW10558423 (Ice bin)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Lake Wylie, SC 29710
Mitch H.
Job Details: 02/03/2025
"Arrived, found that model and serial number on dishwasher do not match information on ticket. Called office, spoke to Paula. She said customer would need to call warranty company to get corrected and new ticket issued. Advised customer of situation, she is going to contact warranty company. No service performed"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Clover, SC 29710
Mitch H.
Job Details: 02/03/2025
"Checked and found left front washer foot not touching floor causing washer to rock badly. Per customer request, ran all four feet up as much as possible and leveled washer. Checked suspension and slider, no issues. Entered diagnostics, no stored error codes. Ran DLMS calibration then diagnostics cycle. All completed properly. No unusual noises. Washer operating as designed."
We serviced a
MAYTAG DRYER
Model MED6230HW
Near Stanley, NC 28164
Ryan S.
Job Details: 02/03/2025
"Customer complained unit not running , found blown thermal fuse. Found unit still not working. Found power to motor but motor not running. Ordering motor and blower . Informed customer office will call when parts come in. ; ordrng 1 279787 (Motor) and 1 WP697772 (Blower), used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW08
Near Stanley, NC 28164
Ryan S.
Job Details: 02/03/2025
"Customer complain unit was not cooling. Had power plugged unit in upon arrival. Tried to put in service or turn on control board button not working. Found power to control board and control. Red light was on but control not working ordering new control board scheduled. Return call for 2-10-25 am, customer not available but on Monday/tuesdays. ; ordrng 1 W11648345 (Control board)"
We serviced a
JENNAIR FREEZER
Model JBZFL18IGX10
Near Charlotte, NC 28209
Clinton
Job Details: 02/03/2025
Replaced fill tube heater and ui with Caleb assistant. Unit filled with water ice fill tube was frozen
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRT138FFDB03
Near Charlotte, NC 28208
Clinton
Job Details: 02/03/2025
Gasket was off. I put Selena t on gasket. I need office to send money to collect. She said she purchased home in march of 2024 but has no way to get proof to me and is not willing to pay services fees; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS315SDHM12
Near Charlotte, NC 28216
Clinton
Job Details: 02/03/2025
The water reservoir is frozen in the back the loop the only way to defrost this properly is to have Custer defrost unit 24 hours. Temps are not freezing nothing else is freezing
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Gastonia, NC 28056
Mitch H.
Job Details: 02/03/2025
"Removed and replaced lid lock and lid. Reassembled. Tested, lid lock operating properly. Lid opening and closing correctly.; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK"
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near Charlotte, NC 28262
Johnny
Job Details: 02/03/2025
"Cx stated washer was leaking. Started a cycle. When washer got to spin and drain water began spilling from drainpipe in wall. Unit is no leaking, cx will need to get drain piped unclogged. Unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Charlotte, NC 28262
Johnny
Job Details: 02/03/2025
"Cx stated start button does not work. I confirmed complaint. I attempted to press start several times. After a few tried dishwasher started. Needs new control board,; ordrng 1 W11683480 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS315SDHM12
Near Charlotte, NC 28214
Clinton
Job Details: 02/03/2025
Was not dripping at time of service tested multiple times customer stated he would call back if issues returns
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRSF705HPS05
Near Charlotte, NC 28214
Clinton
Job Details: 02/03/2025
Confirmed water is coming in to confirmed valve getting voltage. Unit isnt getting ice or water from door but is send voltage to all the right places the filter housing or valve is not functioning properly. Possibly the filter has clogged. As Custer has lurched filters from the Internet. And will confirm ; ordrng 1 WPW10341320 (Water valve) and 1 WPW10394053 (Filter housing)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Charlotte, NC 28278
Clinton
Job Details: 02/03/2025
Dish washer was not installed leaking from front right corner bc it was not installed properly leaning to far forward
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Charlotte, NC 28278
Clinton
Job Details: 02/03/2025
Unit was missing the door gasket. It was just missing gone installed new one from truck stock.; used 1 W11177741 (Gasket) from stock
We serviced a
KITCHENAID VENT HOOD
Model KXD4636YSS7
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/03/2025
"I replaced arm screws, tested operations no further issues found with telescopic downdraft at this time."
We serviced a
WHIRLPOOL MW/OVEN COMBO
Model WOC54EC0HS20
Near Gastonia, NC 28056
Mitch H.
Job Details: 02/03/2025
Checked and found display showing control locked and would not clear. Could not access diagnostics or any functions. Would need console and control. Quoted customer for repair and saved estimate. Customer says they were told by Whirlpool it would be covered. Explained that it was sent to us as not under warranty. Customer is going to call Whirlpool. Collected for service call on cc.
We serviced a
MAYTAG REFRIGERATOR FDB
Model MSS26C6MFW0
Near Belmont, NC 28012
Mitch H.
Job Details: 02/03/2025
Checked and found wires frayed at bottom of door. Will need freezer door replaced. Ordering door. Advised customer that door will ship directly to them and they would need to inspect door for damage and call to schedule return visit.; ordrng 1 LW10839558 (Freezer door)
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRMF706ESS04
Near Belmont, NC 28012
Mitch H.
Job Details: 02/03/2025
"Checked and found ice maker making ice intermittently. Ran diagnostics. In test 56 found E5 error. Ran test 57, ice maker cycled and returned to home position correctly. Cycled power at breaker to clear error. Ran test 56 again, confirmed error was cleared. Ran test 57, ice maker cycled properly. Ran tests for valve, ice box fan, thermistor and fill tube heater. All tested good. Customer says they were told ice maker would be covered. Explained that only sealed system is still under warranty. Customer wants to see if ice maker now works properly. Said they would call Whirlpool to try to get repair covered if there is still an issue. Collected for service call on cc."
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Gastonia, NC 28052
Mitch H.
Job Details: 02/03/2025
"Removed and replaced oven control and harness. Plugged back in, found cooktop hot and on lights on. Found right front infinite switch bad. Replaced switch from t/s. Retested, all components and functions operating properly.; used 1 WP3149400 (Infinite switch) from stock"