Service History 529

We serviced a

WHIRLPOOL COOKTOP

Model WEG515S0LZ3

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 09/14/2023

Customer complaint is that left rear burner valve sticks and does not turn as well as others. Found burner valve is bent and sticking. Customer also says flame is too high on low. Flames are normal height at 1/4 inch on low. Control panel holes for valves are imperfect. Ordered control panel and manifold. ; ordrng 1 W11542194 (Control Panel) and 1 W11512354 (Manifold) and 4 W11131701 (bushing)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 09/14/2023

Customer complaint is that upper rack was not closing properly. Inspected and found right front wheel on upper rack adjuster was not in the rail. Put wheels in rail correctly and showed customer how to insert upper rack and had customer demonstrate. Checked ok.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 09/14/2023

"Complaint dryer motor will turn off timer. Will still be counting down on machine and heater will still be glowing red inside of dryer. I could not duplicate complaint, but I did replace motor and heating element. No wiring issues visibly seen at this time. Voltages are correct 242.3 V across red and black 124 V across black and white 123.2 across red and white. Three prong cord. I can wiggle power cord and no change in voltage. Unit has a brand new user interface a brand new control from prior visit. ; dspstn on spec-tagged invntry: 1 WP3387747 ELEMENT and 1 WP697772 BLOWER WHEEL"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Indian Land, South Carolina 29707

Jonathan J.

Job Details: 09/14/2023

"Microwave user interface has scratches and has a little bit of extra play. Making noise whenever you push in at the bottom of the microwave. User interface panel. Microwave is held in with plastic clips cannot adjust plastic clips excess play and user interface is normal. Nothing I can fix replace or adjust issue is a cosmetics issue only. cosmetics issues and glass Platters are not covered under warranty after 30 days. Functional failures are anything that affect the direct functionality of the appliance. Those issues are covered in microwaves case any issue that would cause it not to get hot, except for lightbulbs lightbulbs are not covered either."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Fort Mill, South Carolina 29715

Jonathan J.

Job Details: 09/14/2023

Complaint dishwasher is leaking. I found two issues Causing Dishwasher to leak one dishwasher works extremely front facing allowing water to leak number to customer was using Dawn dish detergent. Creating an Uber Sudsing condition. Also causing dishwasher to leak. I fixed leveling issues inspected tub cleared oversuds error code from fault history tested unit and diagnostic cycle. No additional issues found with dishwasher no leaking occurring.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Charlotte, North Carolina 28213

Ryan S.

Job Details: 09/14/2023

"Customer complained of no cool upon arrival found no frost pattern, didnt see any die patterns from leaks. Found compressor kicking inking out internally after trying alternate start device. Needs new compressor. Informed customer office will call when part comes in. ; used 1 8201786 (Start dev) from stock"

We serviced a

KITCHENAID OVEN

Model KFGG504KPS3

Near Charlotte, North Carolina 28213

Ryan S.

Job Details: 09/14/2023

"Returned to install hinges installed hinges and issue still present, adjusted legs and door still not even. Door is shifted slight to the right on the top side and raised up on the bottom left so that the whole door tilts to the right. The floor to fascia is even from the floor on both sides when checked from floor to fascia with tape measure. Door is shifted and frame of door bent. Ordering inner and outer door. Informed customer offfice will call when part comes in. ; ordrng 1 W10902192 (Door liner) and 1 W11459730 (Door outer)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB07

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 09/14/2023

Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. I found the wall outlet has good polarity with 122v coming out. I checked the in line fuse and it was blown. I replaced the fuse and tested the unit for the cx. The unit is working as designed.; used 1 W10138793 (Fuse) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 09/14/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDW00

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 09/14/2023

Cxs unit is OOW and she was not willing to pay the service call fee. I did not diagnose the unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB00

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 09/14/2023

"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. The unit was off, I plugged in the and it began cooling. A consistent frost pattern formed, I noticed the defrost heater connector was loose and had some thermal damage. I secured the connector and made sure everything else passed a visible check. The unit needs a new evap harness, Im ordering a new dispenser control just in case it contributed to the defrost issue.; ordrng 1 W11130216 (UI assembly) and 1 W11449066 (Evap harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 09/14/2023

Cx complaint that the unit was not making ice nor cooling momentarily. I inspected the unit to confirm the complaint. The call back was within 30 days so the service call is covered. The was cooling fine when I arrived. The ice bin is full of ice and both sections are at good temps. I ran a few tests in diagnostics: 3 & 4 for the evap fans and compressor. All tests passed with no issues. The cx was out of town for awhile and noticed ice cream and ice melted upon her return. The cx may have experienced a power outage. Currently the unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 09/14/2023

Cx complaint that the units upper spray arm came out of place. I inspected the unit to confirm the complaint. I found the upper spray arm separated from the manifold. The manifold and upper arm needs to be replaced needs to be replaced to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11662109 (Manifold) and 1 W11627525 (Spray arm)

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Mint Hill, North Carolina 28227

Ryan S.

Job Details: 09/14/2023

"Customer complained unit leaking gas, upon arrival customer had gas company come out and they determined the regulator was leaking. Confirmed complaint and called safety, talked to Keisha. Keisha documented issue and said unit is out of warranty. Quoted repair for 498$ customer wanted to call whirlpool to ask to pay. Trip fee covered u dear authorization."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Charlotte, North Carolina 28278

Ryan S.

Job Details: 09/14/2023

"Customer complained unit filter was stuck. Foudn filter was jammed in , customer said they have never replaced it. As able to get filter out finally and replaced it with new filter customer had, they can get new filter out when they tried. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near York, South Carolina 29745

Mitch H.

Job Details: 09/14/2023

"Called tech line spoke to Rick SR# 7737323413. Advised him of all prior work done and parts installed. Ran tests 15 and 37, all checked good. He recommended to replace user interface. Ordering UI. Part is special order. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11579559 (User interface)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 09/14/2023

Installed new gaskets right side slide rails damaged in box.; ordrng 1 W11668671 (Slide rail)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Stanley, North Carolina 28164

Mark C.

Job Details: 09/14/2023

Installed new panel and bulbs unit is fully operational.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 09/14/2023

"Cs had video of sound coming from rf section, evap fan hitting ice. Has been coming and going. Quoted for evap cover assy/sensor. Denied. Collected for service call"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 09/14/2023

"Service bench is down, cs does not have receipt, says was purchased by landlord. Sent copy of receipt, but no purchase date.Inner door glass shattered. Everything else looks fineSent over second screen shot, this page shows date of may 31 for delivery, took photo of both.Ordered nene glass panel. Office to contact cs when part comes in to schedule return; ordrng 1 W11620489 (Inner door glass)"

We serviced a

ADMIRAL WASHER

Model WTW8900BC0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/14/2023

"Inspected and found customer had off balance load causing water to splash over tub, she adjusted loads and hasnt leaked since. Tested fine today."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near East Windsor, Connecticut 06016

Gary V.

Job Details: 09/14/2023

"Inspected and found drain pump defective and replaced with new drain pump, cycled and tested fine.; dspstn on spec-tagged invntry: 1 W11412291 DRAIN PUMP"

We serviced a

WHIRLPOOL DRYER

Model WED4850BW0UG CT

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 09/14/2023

Dryer not starting. Found open thermal fuse replaced and tested all checks ok. ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 09/14/2023

"Water leak from bottom of door. Found door seal wrapped and water at 160 needs new seal and door gasket recommend lowering water to 120; rqstng P&A on 1 W11664713 (Seal) and 1 W11483553 (Gasket), dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW3

Near Portland, Connecticut 06480

Jeremy B.

Job Details: 09/14/2023

Control panel not powering on. Measured proper power. Tried replacing all loads and panel will power on but beeps. Needs new control panel. ; ordrng 1 W11112656 (Control panel)

We serviced a

WHIRLPOOL WHIRLPOOL

Model WZF34X16DW07

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 09/14/2023

Installed new control. Please allow 24hrs for temps to stabilize.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHV00

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 09/14/2023

Installed new door and air filter. Door now closing properly.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 09/14/2023

Front left element not working. Found wire disconnected. Reconnected and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/14/2023

Checked unit found gearcase making screeching noise when it spins also found spin led on control not lighting ordering gearcase splutch and control. Agitator does come off setting for 2 times; rqstng P&A on 1 W11454741 (Gearcase) and 1 W10721967 (Splutch) and 1 W11603810 (Control) and 1 Time (Extra time)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Troutman, North Carolina 28166

Vincent O.

Job Details: 09/14/2023

Installed new heater and harness assembly. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 09/14/2023

Found unit draining ok at this time. After multiple drains drain pump locks up and will not drain. Customer also complaining of broken spray arm. Spray arm appears to have melted. Order and rwplace drain pump and spray arm. ; ordrng 1 W10876537 (Drain pump) and 1 WPW10491331 (Spray arm)

We serviced a

KITCHENAID WALL OVEN

Model KOCE500ESS20

Near Indian Trail, North Carolina 28079

Jeff L.

Job Details: 09/14/2023

Replaced all parts unit ran and checked okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 09/14/2023

"Leveled fresh food left door will stop moisture from falling on freezer door. Also tightened freezer door handle its good. The customer is stating that it has a vibration noise I could not get it to duplicate. I advised customer to record sound if possible. At this time, unit ran and checked ok."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Denver, North Carolina 28037

Mark C.

Job Details: 09/14/2023

Installed new pump and harness unit is fully operational.; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 09/14/2023

Replaced both parts put unit into mode 57 ice maker harvest mode unit ran and filled checked ok.Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS05

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 09/14/2023

Unit is a big built in. The freezer is full of ice so is the ice maker bucket. I have ordered parts to try and make this repair good. I was not able to pull unit out due to size. The unit is installed on other side of sink and water line cut off is not in cabinets beside fridge. I assume the cutoff is behind the fridge but I cannot get to it to cut water off Im cutting off icemaker till we return. Office will call customer when part come inPartsW11225845W11246413W11650057; ordrng 1 W11225845 (Water valve) and 1 W11246413 (Isolation valve) and 1 W11650057 (Ice maker) and 2 2xframe (2xframe)s and 2 2xmen (2xmen)s

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC2

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 09/14/2023

"Found washer has a broken lid strike, will order and return to install asap ; used 1 W11457841 (STRIKE) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 09/14/2023

"Complaint a day after technician left, the touchscreen fell all the way down into the oven. Ive had unit unplugged ever cents. I found plastics. Had stripped out. Are used. Oversized screws to resecure plastics together. No additional issues found everything is working properly. Everything is also turning off like it is supposed to."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Northbridge, Massachusetts 01534

Aimee

Job Details: 09/14/2023

Found compressor tripping on over load needs new compressor also the fridge was hit on back dented theres a screw inch 1/4 inch screw on back wallCalled tech line spoke to AdrianScrew is 3 ft up and 8 inches is sent photos to whirlpool They want it fridge flushed with nitrogen before installing compressor. If find leak call tech line for next step. Dont install compressor until leak checkSr 7737324999; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler)

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Webster, Massachusetts 01570

Aimee

Job Details: 09/14/2023

Found washe and fridge and house alarm plugged same outletCoded wash and done/ washRan through diagnostic Found agitated no spin replaced the actuator and ran through diagnostic complete Washer out of warranty Cust thinks has extended contract advised to call Home DepotOr 10 year part. Explained on some parts covered by 10 yearCust paid and calling contract company; used 1 W10913953 (Actuator) from stock

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB10

Near Auburn, Massachusetts 01501

Chris B.

Job Details: 09/14/2023

"Verified purchase receipt and delivery date was on 02/15/23. Complaint that the freezer door is not holding shut that when customer closes ff door it opens the freezer door. Added a washer to pick up door to make good contact but seems as the gaskets magnet is not holding strong enough to keep door closed properly. Will order new gasket. ; ordrng 1 W11229610 (Freezer Gasket), used 2 WP488881 (WASHER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADT2

Near Springfield, Massachusetts 01104

Roger R.

Job Details: 09/14/2023

Replaced friction pads on hinges. All okay. ; used 2 WP8268961 (PAD) from stock

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW0

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 09/14/2023

"Tested washer due to unit making a loud squealing noise when unit would get to a high speed spin, checked errors and found F0e3 over loaded ran unit thew step 52 and found when machine would agitate it would clunk and make a grinding noise, checked rotor and found Gearcase leaking oil and some water all over stator and rotor checked clutch and same issue covered in oil making unit slip and make noise wile washing. Unit will need new Gearcase,clutch,stator customer will hold off and replace washer"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS01

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 09/14/2023

"Checked over unit and found fridge section dripping water from evaporator removed touch panel and found ice building up on evaporator causing water to drip, melted ice to remove evap cover and found evaporator frozen up again not defrosting it self. Checked thermistor and found reading 683 ohms defrosting unit and ran, wile running checked compressor and frost pattern and found compressor line freezing up and building up frost on it checked pressures on low side on unit and found reading 6 psi found unit running to cool causing line to freeze up and unit to over frost evaporator, released Freon until, unit read correctly and frost went away checked evap and unit still giving a good frost pattern. Will order new harness with thermistor due to wrong reading and return with parts ; ordrng 1 W10565852 (Harness)"

We serviced a

LG MICROWAVE

Model LMV1683ST/00

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 09/14/2023

"Checked over unit and found micro would not start a cycle unit would just display open close door, checked door and found latch not springing to hit door switches, removed door liner and found spring had broke off the plastic drilled new hole and reattached spring. Ran unit and all operations now working to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 09/14/2023

"Installed new suspension and legs leveled unit and ran a wash and spin cycle, checked all operations and unit is now spinning properly and working to factory specs ; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near East Granby, Connecticut 06026

Gary V.

Job Details: 09/14/2023

"Installed parts listed and ran calibration and auto test, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model Krmf706ess01

Near Windsor, Connecticut 06095

Gary V.

Job Details: 09/14/2023

"Inspected and found multiple problems, freezer evap fan no longer running, power board and control board shutting off and turning back on with PO in display, and partial frost pattern and compressor running hot. Quoted for repairs and he will call if wants repaired.; dspstn on spec-tagged invntry: 1 WPW10769076 CNTRL-ELEC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Tolland, Connecticut 06084

Gary V.

Job Details: 09/14/2023

"Installed parts listed and cycled, ice maker filled with water. Please allow 24-48 hours for temps to regulate."

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Stafford, Connecticut 06076

Gary V.

Job Details: 09/14/2023

Installed parts listed and cycled thru auto test and tested fine now.; dspstn on spec-tagged invntry: 1 WPW10605427 DRAIN PUMP

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near East Windsor, Connecticut 06016

Gary V.

Job Details: 09/14/2023

"Arrived and customer has service contract with PC Richards, they will call to have call dispatched thru service contract."

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TD5A

Near Griswold, Connecticut 06351

Amanda R.

Job Details: 09/14/2023

Replaced parts tested operation normal

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Brooklyn, Connecticut 06234

Amanda R.

Job Details: 09/14/2023

Door not closing still needs new front panel ; ordrng 2 W11551301 (Hinges)s and 1 W11402953 (Panel)

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413UB3A

Near Brooklyn, Connecticut 06234

Amanda R.

Job Details: 09/14/2023

Upper rack wheels broken and door not closing door latch broken ; rqstng P&A on 1 5304525218 (Door latch) and 4 5304534832 (Wheels)s

We serviced a

KITCHENAID RANGE

Model KFGG504KPS3

Near Killingly, Connecticut 06241

Amanda R.

Job Details: 09/14/2023

Replaced front panel on door operation normal

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Killingly, Connecticut 06241

Amanda R.

Job Details: 09/14/2023

Spin speed turned off on normal cycle unit spinning and draining went over have to turn on spin level and check setting before starting each cycle ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADW3

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 09/14/2023

Found unit leaking from bottom of inner door. Checked with clear door and found lower spray arm making an occasional wave that splashed over door. Recommend replacing lower spray arm. Quoted $52.99 for new lower arm and $239 labor rate to install customer will call if desired.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Indian Land, South Carolina 29707

Jonathan J.

Job Details: 09/14/2023

Completely not drying I found error code F7e1 Control programmed to disable heater but continue running cycles if it detects a water heating problem.Running diagnostics clears the control and allows the heater to turn on again. Water heating problem must be corrected or the control will disable the heater again incoming water to cold rinse aid dispenser was set to max also creating an over suds condition leading to a poor dry performance. I tested operations could not find any additional issues with the dishwasher. Everything is working normally and as it should be. Heater is functioning properly took picture showing heater is working fine.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 09/14/2023

Checked and confirmed damage to washer top. Ordering top. Part is special order. Advised customer that office will call to schedule return visit when part arrives.; ordrng 1 WPW10208373 (Top)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/14/2023

"Replaced control ran diagnostics no water going in replaced valve ran diagnostics again and drain pump shorted out control reordering control harness actuator and capacitor pump must have shorted original board ; ordrng 1 W11428524 (Capacitor) and 1 W11481722 (Actuator) and 1 W10919003 (Pump drain) and 1 W11652038 (Lower harness) and 1 W11603810 (Control), used 1 W11210459 (Valve) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Berlin, Connecticut 06037

Jimmy R.

Job Details: 09/14/2023

"Checked over unit and found washer out of level and bouncing around, found legs not touching ground causing unit to walk, leveled unit and ran a spin cycle found wile in a spin unit started to bounce like a pogo stick out of control, checked suspension and found faulty. Quoted customer and she will just replace washer with new did not need a estimate for repair"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 09/14/2023

"Checked over unit and found machine freezing items in back and on every shelf of fridge, checked damper and found cold air blowing out raised temp in fridge to warmer and damper never shut also found ice forming on damper, checked temps and found reading 32 degrees. Checked damper and found not hung up and clear tapped on damper to remove ice and damper started to open and close, removed defused and tried to reset but same issue would not close. Unit will need new cntrl,diffuser and thermistor. Parts tentative p/a ; ordrng 1 W11196400 (Cntrl) and 1 W11645127 (Diffuser) and 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Bloomfield, Connecticut 06002

Ruben C.

Job Details: 09/14/2023

Checked unit found no frost on coil freezing in right corner gave cust estimate for comp and evaporator ; ordrng 1 W10836706 (Evap) and 1 W11209866 (Comp) and 1 W11506635 (Process tube)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT311FFFE01

Near Simsbury, Connecticut 06070

Ruben C.

Job Details: 09/14/2023

Sr7737328169 Checked unit found deli drawer track not keeping drawer in place and freezer shelf bowed called techline ordering freezer shelf and supports and deli shelf and supports; ordrng 1 W11395921 (Right support) and 1 WPW10601431 (Freezer shelf) and 1 W11395919 (Left support) and 1 WPW10468555 (Left track) and 1 WPW10579374 (Shelf freezer) and 1 WPW10468556 (Track)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KBL2

Near Canton, Connecticut 06019

Ruben C.

Job Details: 09/14/2023

Checked unit found drip from connection to water valve also found unit is leaning more at the top unit has been pushed in too far to allow unit to sit evenly fixed drip and adj front feet if leak still unit will have to be adj in back by cust

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Torrington, Connecticut 06790

Ruben C.

Job Details: 09/14/2023

"Checked found unit is not draining installed drain pump still not getting voltage to drain pump could not get into diagnostics ordering control and harness; ordrng 1 W11643701 (Lower harness) and 1 W11513246 (Control), used 1 W11399437 (Pump) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 09/14/2023

Shifter making noise not shifting replaced actuator tested operation normal ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Oxford, Massachusetts 01540

Aimee

Job Details: 09/14/2023

"Installed spray arm notice there was no jet dry Advised Cust there not using jet dry.They never used. Re diagnose dishwasher no error codesFound heat works bad wash pump.Used test door very low pressure on wash pump.Water seems fine enough water in tubAnd nothing cloggedNeed wash pump; ordrng 1 W11025157 (Wash pump complete), dspstn on spec-tagged invntry: 1 W10518394 HEATER , states that autho needed"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Oxford, Massachusetts 01540

Aimee

Job Details: 09/14/2023

Installed new strike and tested complete

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SG/AA

Near Belchertown, Massachusetts 01007

Roger R.

Job Details: 09/14/2023

Icemaker not harvesting ice. Tried cycling and ice maker not responding. Will need a new icemaker. ; ordrng 1 DA97-15217B (Icemaker)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Denver, North Carolina 28037

Mark C.

Job Details: 09/14/2023

Unit will not start due to the user interface control coming unclipped. Secured control unit is fully operational.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Worcester, Massachusetts 01610

Chris B.

Job Details: 09/14/2023

Complaint that the door wouldnt shut close. Found bad door catch. Will order parts for a return visit.; ordrng 1 WPW10610880 (Door Catch)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Worcester, Massachusetts 01602

Chris B.

Job Details: 09/14/2023

Complaint that the unit is leaking water from the bottom front left side. Found bad gasket. Will use TS W11483553. Replaced part and unit running normal. No leaks detected.; used 1 W11483553 (GASKET) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Monson, Massachusetts 01057

Roger R.

Job Details: 09/14/2023

F0E2 oversuds with no suds. Unit went through diagnostics properly. Found no issues with washer at this time.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JW0

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 09/14/2023

Range not getting to proper temp. Found bake and broil element good. Oven heated but not accurate temp. Needs new control and sensor. ; rqstng P&A on 1 W11546660 (Control) and 1 WPW10181986 (Sensor)

We serviced a

SAMSUNG DRYER

Model DVE45T6000/A3

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/14/2023

"Checked unit found eratic control would not stay on cycle before that happen cust says it taking long to dry heating element is normal ordering control encoder and thermistor; rqstng P&A on 1 DC92-02401a (User interface) and 1 DC64-03663A (Encoder) and 1 DC32-00007A (Thermistor), states that autho needed"

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS2

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 09/14/2023

I replaced heating element that was burnt open. Attempted to replace control board control board will not allow the user interface to function at all. No lights no beeps no noise no nothing. When control is plugged in control has correct power going to it spoke to Techline techline advising to reflash control with reflash tool Per model number. Or re-ordering control part is a will call when part comes in . ; ordrng 1 W11632704 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Monson, Massachusetts 01057

Roger R.

Job Details: 09/14/2023

"Found unit not defrosting due to a failed connection at the brown wire to the heater circuit. Unit will need a new heater. Quoted$93.40 for heater and $239 labor rate. Will order and return to install. ; ordrng 1 W11650661 (Heater, defrost)"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Mooresville, North Carolina 28117

Mark C.

Job Details: 09/14/2023

Installed service and repair kits unit is fully operational.; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Worcester, Massachusetts 01609

Chris B.

Job Details: 09/14/2023

Complaint that the unit is not cycling ice properly. Tested the bypass test button and ice maker is not responding. Found ice cubes in the tray and 120v present in the harness wire. Will replace IM. Unit cycle through and called for water.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Worcester, Massachusetts 01609

Chris B.

Job Details: 09/14/2023

Complaint that the unit is not drying properly. Found unit clogged and customer will have the venting cleared. Tested out the timer button and its in good working order. No issues found with the dryer.

We serviced a

SAMSUNG RANGE

Model NE63A6711SS/AA

Near Worcester, Massachusetts 01606

Chris B.

Job Details: 09/14/2023

Complaint that the unit front right burner wont cycle and stays on. Will order parts for a return visit.; rqstng P&A on 1 DG44-01007C (Element Control Switch)

We serviced a

WHIRLPOOL DRYER

Model WGD5050LW3

Near Worcester, Massachusetts 01604

Chris B.

Job Details: 09/14/2023

Complaint that the unit is not heating and theres a constant clicking. Found error code F1E1 main control board issues. All fuses and internal parts measured properly. Will order parts for a return visit. ; ordrng 1 W11591403 (Main Control Board)

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US

Near Holland, Massachusetts 01521

Chris B.

Job Details: 09/14/2023

Complaint that the unit is not spinning nor the tub will not turn. Found error code dc1. Will order Control Board and Lid Switch for a return visit.; rqstng P&A on 1 DC34-00025G (Door Switch) and 1 DC92-02393M (Control Board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS04

Near Sutton, Massachusetts 01590

Aimee

Job Details: 09/14/2023

Installed cap and hinge.and adjust right door again Working as intended

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Manchester, Connecticut 06040

Jeremy B.

Job Details: 09/14/2023

Prongs broken on plug. Needs new. ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hartford, Connecticut 06112

Chuck M.

Job Details: 09/14/2023

Customer complaint is that washer lid was not locking Ran automatic test cycle and lid locked. Ran normal load and lid did not lock. Replaced lid lock and ran normal load. Washer lid locked and washed. Showed customer it works.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near East Hartford, Connecticut 06118

Chuck M.

Job Details: 09/14/2023

Customer complaint is that burners were clicking continuously without being turned on. Customer stated that unit was unplugged prior to visit and she plugged unit back in and clicking stopped. Could not duplicate issue. Informed customer that issue is gas valve switches. Customer will decide later whether to repair. Quoted P&L.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/14/2023

"Removed ice box, replaced ice maker. Reinstalled, ran test 57, ice maker cycled and returned to home position correctly. Ran test 45, valve activated and filled properly. All functions working properly."

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/14/2023

"Removed microwave from wall. Replaced inner door, door hinges, arm, and turntable motor. Reinstalled in wall, tested, opened and closed door multiple times during cycle, no issues, turntable motor running quietly. All operating properly."

We serviced a

KENMORE DRYER

Model ="110.64202200"

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/14/2023

"Inspected and found idler and belt broken, replaced with new and cycled, tested fine.; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

KENMORE DRYER

Model ="79681182310"

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/14/2023

"Inspected and found idler pulley broken, will order and call for return date. Couldnt reschedule because office was closed.; ordrng 1 4561EL3002A (Idler pulley)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/14/2023

"Removed and replaced ice compartment door. Checked operation, working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Mooresville, North Carolina 28117

Mark C.

Job Details: 09/14/2023

Installed new washplate and agitator unit is fully operational

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Tega Cay, South Carolina 29708

Mitch H.

Job Details: 09/14/2023

"Checked and ran diagnostics. No stored error error codes. Washer is draining properly. Customer says machine bangs around and is loud during cycle, but doesnt move on floor. Unable to duplicate complaint. Ran calibration then automatic test cycle. Both completed correctly. Inspected call components and cabinet, no sign of damage or anything bent. Called tech line spoke to Liam SR# 7737329433. He could not offer any suggestions or solutions. Advised customer that if problem continues to record issue and contact Whirlpool Customer Service."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Clover, South Carolina 29710

Mitch H.

Job Details: 09/14/2023

"Checked and found screw holding rotor had come out and was laying under washer. Checked stator, rotor and slider, all looks good. Applied locktite and reinstalled screw. Ran DLMS calibration then diagnostics cycle. Washer operating properly."

We serviced a

BOSCH DISHWASHER

Model SHX68T56UC/09

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 09/14/2023

"Unit is a dishwasher, not dryer. Had a electrical surge and since then dishwasher will not turn on, voltage is coming to unit.No response, will not turn on, control is no longer available. Office verified nla."

We serviced a

AMANA REFRIGERATOR

Model ARB2217CB

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 09/14/2023

"2 degrees in fr, 41 in rf on arrival. Compressor/fans Not running on arrival, turned to coldest setting and kicked in with good airflow.Cs says fr had gotten warm everything frosted over. looking like it could have been a door not fully closed,defrost timer, control ir beginning of a sealed system issue. Everything working fine on arrival, defrost timer is running a little rough, but did come out of defrost on its own when tested. Quoted for defrost timer, but with no failure at this time it is best guess and could be multiple issues.Collected for service call. Cs is hard of hearing and had difficulty understanding diagnosis."

We serviced a

BOSCH DISHWASHER

Model SHV65P03UC/60

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 09/14/2023

"Unit washing fine but is bailing water out of unit couple times a week, is smelling and getting fruit flies in sink.Water level was a little high on arrival, started cycle and drained right out. air trap in drain hose goes up. Near top of dividing wall before connecting directly to disposal.Disposal is draining fine. Was seen by some standing water line n drain hose at disposal connection. Rerouted drain hose to change entry angle and now no standing water there.For filling during week only two ways for water to come in, backflow through drain or from inlet, with proper air trap and good draining disposal would point towards inlet valve. No leaking from inlet found while testing.; ordrng 1 00607335 (Inlet valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFW2055FRZ04

Near Newington, Connecticut 06111

Chuck M.

Job Details: 09/14/2023

"Customer complaint is that FF section is not cooling. Inspected and found evaporator fan obstructed with ice and not turning. Cleared ice and fan started. Air flow to FF section is still very poor. Ordered evaporator fan motor, air tower and damper. ; ordrng 1 W11087463 (damper) and 1 WPW10464673 (motor-evap) and 1 W11508229 (Air Tower Insulation)"

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