We serviced a
GE WASHER
Model GUD27ESSM0WW
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
08/25/2023
"Cleaned drive pulleys of debris and Installed new belt and cycled thru load, and all functions test fine now."
We serviced a
MAYTAG WASHER
Model MHW5630MBK0
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
08/25/2023
"Tested washer and found unit would run a wash cycle then when getting to the spin it would spin at one min and shut done leaving the clothes wet and never spun out, ran diagnostics and checked for errors found no codes in unit ran unit thew step 12 in diagnostics and unit went thew. Ran a quick wash cycle with clothes and machine washed and went threw a spin normally, advised customer unit needed to be calibrated and reset. All operations are now working to specs"
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958FEZ06
Near Springfield, Massachusetts 01151
Mike K.
Job Details:
08/25/2023
"Both rf and fr had gotten warm, then we he checked again both seem to be running fine again.Rf temp 40, fr temp (empty) 4, set at 4 for both conpartments.Evap has full frost pattern with a build up also in upper right. Looks like possible door not closed fully and frosted up. Cs complaint of noise when failing as well, likely fan, cleared up excessive build up in upper right."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ludlow, Massachusetts 01056
Mike K.
Job Details:
08/25/2023
"Unit under 1yr wp warranty, per call date and receipt, took photo of receipt.Evap cover covered in frost, removed and evap clogged, steamed clear and found wire to defrost heater not fully in connector, corrected and tested in diagnostics. Defrosting properly, cleared rest of evap ."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Northampton, Massachusetts 01062
Mike K.
Job Details:
08/25/2023
"Error codes in history f2e1, f0e0, cleared history and ran diagnostic cycle. Banging in spin cycle with unit empty and noisy, noise coming from belt /cam. Replaced and ran test again. Noise gone, still banging. Suspension is very bouncy. Ordering suspension. Office to contact when part comes in to schedule return; rqstng P&A on 1 W11396716 (Suspension), used 1 W10721967 (CAM KIT), and 1 W11239857 (BELT) from stock"
We serviced a
MAYTAG RANGE
Model MET8800FZ01
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
08/25/2023
"Tested unit and found both ovens would not heat up and hold temp, checked power to terminal block and 240v present 120b on each leg, checked oven sensors and found top oven reading 900 ohms and bottom 600 ohms oven sensors not reading correctly. Heated both oven to 350 degrees and found pre heat not going away when reaching temp keeps saying preheating, tried to reset cntrl and same issue. Will order new cntrl and oven sensors parts tentative p/a ; ordrng 1 W11132199 (Cntrl) and 2 WP7430P04460 (Sensor)s, states that autho needed"
We serviced a
GE WASHER
Model GTW335ASN2WW
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
08/25/2023
"Checked over unit due to machine grinding when washing, found noise had been coming from clutch found the shifter and spring would not hold in place causing the ring to drop down and start grinding on each other. Unit needs new clutch,spring and shifter to fix noise will order and return ; ordrng 1 WH03X30517 (Shifter) and 1 WH05X24185 (Clutch) and 1 WH01X24434 (Spring)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Worcester, Massachusetts 01606
Roger R.
Job Details:
08/25/2023
Installed new main control in washer. Checked operation all okay
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Clover, South Carolina 29710
Mitch H.
Job Details:
08/25/2023
Removed and replaced main control. Tested and ran dishwasher. All functions operating properly.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Clover, South Carolina 29710
Mitch H.
Job Details:
08/25/2023
"Removed and replaced control board. Reassembled, tested dryer, all functions operating properly. Heating and cycling normally."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Tega Cay, South Carolina 29708
Mitch H.
Job Details:
08/25/2023
"Removed back, unplugged compressor. Plugged refrigerator in, all fans, controls and other components operating properly. Unplugged unit, reconnected compressor, compressor started and running normally. Unplugged refrigerator then plugged back in, on restart compressor would try to start but kick off. Observed a max amp draw of 11.4 amps, issue gets worse as compressor heats up. Ordering compressor kit and related parts. Called Whirlpool Safety, spoke to Eric SR# 7737146830, advised him of finding.; ordrng 1 W11580057 (Compressor kit) and 1 876765 (Tubing kit) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
08/25/2023
Checked and found leak coming from water splash over tub ring. Per Service Pointer W11651001 ordering tub ring. ; ordrng 1 W11590590 (Tub ring)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Tega Cay, South Carolina 29708
Mitch H.
Job Details:
08/25/2023
Found timer stem broken and knob cracked. Ordering timer and knob. Knob is special order. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
08/25/2023
Found wire burnt at terminal on control board. Cut bad wire away and put new terminal on and reattached to board. Unit has no fault codes. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Oxford, Massachusetts 01540
Angel R.
Job Details:
08/25/2023
"Ran diagnostics found F4E3 motor not running, F7E1 no heat. Pump and motor was not running, replaced with truck stock. Tested ok.; ordrng 1 W11085683 (pump&motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
08/25/2023
"I replaced all previously ordered parts tested operations no leaking occurring. As of right now I did have water leaking from chiller tank to valve, but was able to get the lead to stop. No additional issues found.; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE and 1 WPW10675033 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
08/25/2023
Complaint unit not cooling both zones. I found evaporator frozen. I defrosted evaporator found heater wiring unplugged I also found control has 2 stickers on it am ordering control and heater. No additional issues found at this time. ; ordrng 1 W11546690 (Control) and 1 W11650661 (Heater)
We serviced a
MAYTAG DRYER
Model MED6200AYW
Near Franklin, Massachusetts 02038
Aimee
Job Details:
08/25/2023
Installed new belt and cleaned lint out of dryer complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
08/25/2023
"At the time of visit unit was running with no vibration or sound. I took cover off condenser assembly up top and found fan running correctly, did find one copper line up against the metal housing i realigned the copper line. Other than that I see nothing to cause vibration. Again, at time of visit unit was not making any noise"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
08/25/2023
Found hot water off at wall to machine. The customer had set the cycle to hot water. The machine was never getting satisfied with water level or water temperature there were no fault codes present in machine. The unit ran and checked ok(Call complete)
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS20
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
08/25/2023
Complaint microwave will not work displaying f1e5 I found Complaint true unit will need inverter appliance manager and magnetron to fix. Customer declined repair is going to call whirlpool kitchen aid
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
08/25/2023
I found sealed system leak UV die leaking from high side coming off of compresser. I repaired leak Inspected sealed system for additional leaks none found. No additional issues found at this time. If you still has issues more than likely a cabinet week.; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
08/25/2023
I replaced ice. Been tested operations unit has been making ice. Just fine with no issues. Transferred all the ice into the new bin. Unit dispensing ice now with no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
08/25/2023
Complaint unit not cooling properly. Lights were out touch. Screen on pantry was out. Unplugged refrigerator for 10 minutes 10 minutes. Customer stated in unit started working again. I found no issues with refrigerator here today. Could not find any problems. I did see at one point in time that they did have an air leak on the right side of the refrigerator freezer door. checked out all harnesses could not find any problems pantry is illuminated. ; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Northampton, Massachusetts 01053
Mike K.
Job Details:
08/25/2023
"Cs says unit will turn off prematurely, not dry felt it wasnt heating right. Also unit would turn on on its own. Wrinkle prevent is off in all modes. Tested on quick dry, unit is heating properly.No errors in history.Ordering control and interface for intermittent operating issues.Office to contact customer when authorization and parts come in to schedule return; rqstng P&A on 1 W11384511 (Console) and 1 W11512515 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Amherst, Massachusetts 01002
Mike K.
Job Details:
08/25/2023
Replaced ice box fans and ran test 36 and verified operation with good flow.; dspstn on spec-tagged invntry: 1 W10846539 FAN
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Amherst, Massachusetts 01002
Mike K.
Job Details:
08/25/2023
"Unit has been intermittently working, now freezer warm. Cs thought it had to deal with door sealing, they are all closing fine and making good seal. Compressor and fans running. Measuring 30 in freezer. Frost only on first 3 turns of evap, sealed system issue.Quoted for compressor/evap labor. Denied. Collected for service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
08/25/2023
Refrigerator colder on the top shelf and it is anywhere else in the fridge. I replaced pre-A.D. part. Educated customer on proper loading procedures of the refrigerator affect. The temperature of refrigerator is set to factory specifications could not find any faults with refrigerator other than loading procedures at this time. ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Newington, Connecticut 06111
Ruben C.
Job Details:
08/25/2023
"Started to replace gearcase found inner basket has crack leaking water from balance ring needs new tub leaving other parts with cust; rqstng P&A on 1 W10811957 (Inner basket), dspstn on spec-tagged invntry: 1 W11393685 GEARCASE , states that autho needed"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Newington, Connecticut 06111
Ruben C.
Job Details:
08/25/2023
Found thermal fuse open gave cust estimate for fuse he customer needs to think about it
We serviced a
JENN-AIR RANGE
Model PRG3610NP
Near Avon, Connecticut 06001
Ruben C.
Job Details:
08/25/2023
Checked unit found ignitor not pulling enough amps to open valve replaced ignitor tested normal; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
08/25/2023
Installed new parts. Customer to keep a eye on it.
We serviced a
FRIGIDAIRE RANGE
Model FFEF3011LBF
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
08/25/2023
Customers complaint is range not reaching proper temp. Preheated to 350 and all checks ok.
We serviced a
GE RANGE
Model JGP963SEK1SS
Near Canton, Connecticut 06019
Ruben C.
Job Details:
08/25/2023
Replaced ignitors tested operation normal all burners igniting normally
We serviced a
JENN-AIR OVEN
Model JJW2430WS02
Near Litchfield, Connecticut 06750
Ruben C.
Job Details:
08/25/2023
Checked unit found panel has broken control frame wont stay in place also needs blower gave cust estimate for blower and panel; ordrng 1 WPW10273667 (Blower) and 1 W10672895 (Panel)
We serviced a
KENMORE WASHER
Model 110.92480200
Near Burlington, Connecticut 06013
Ruben C.
Job Details:
08/25/2023
Checked unit needed doits for agitator replaced digits tested operation normal; used 1 80040 (AGITATOR DOGS) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Pineville, North Carolina 28134
Jeff L.
Job Details:
08/25/2023
Water filter housing will not discharge filter tried to get it to work but it will not. Need to order new filter housingPart#WPW10394053Return visit scheduled for 8-31-23; ordrng 1 WPW10394053 (Filter housing)
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Belchertown, Massachusetts 01007
Mike K.
Job Details:
08/25/2023
"End of avenue b, 34 first rd.Replaced control and ran unit for 15 minutes keep sensor wetted, timer decremented quickly for a bit but as kept wet it increased and still showed 53 minutes after 15. Looks to be running good.Did moisture test per tech sheet and light going off/on as adding wet cloth to sensor as it should. Cs to monitor"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Vernon, Connecticut 06066
Jeremy B.
Job Details:
08/25/2023
Found a leak at discharge line where it connects to compressor. Repaired leak pulled vacuum then recharged.
We serviced a
KENMORE RANGE
Model 790.97423900
Near Wrentham, Massachusetts 02093
Aimee
Job Details:
08/25/2023
screws where loose in info switch back rightOhms oven sensor 1000Sent estimate to cust speaking with with wifeOlder oven might buy new
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVS02
Near Wrentham, Massachusetts 02093
Aimee
Job Details:
08/25/2023
Outlet polarized and groundedFound the condenser coils filled lint no airflowCompressor burnt out overload.Needs sealed systemCust buying new fridge
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Worcester, Massachusetts 01606
Roger R.
Job Details:
08/25/2023
Found unit making ice at this time and bin was full. Checked fan and thermistor in diagnostics. All ok.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Worcester, Massachusetts 01605
Roger R.
Job Details:
08/25/2023
Checked unit for proper operation of all aspects of the oven and stove top. Unit drawing 48 amps with full load of oven and all four burners and warming center on. This unit tripped the breaker shortly after first start up and then after then unit ran normal. Suspect faulty GFCI type breaker. ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMHZ03
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
08/25/2023
"Removed and replaced left side end cap. Right side is intact and customer requested to leave that one in place. Reinstalled shelf, drawer, and lid. Tested, operating properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
08/25/2023
"Removed outer door, replaced door latch. Reassembled, tested, latch and dishwasher now operating properly."
We serviced a
FRIGIDAIRE RANGE
Model GCRG306AFA
Near West Bridgewater, Massachusetts 02379
Aimee
Job Details:
08/25/2023
Installed spark module and switches and tested complete
We serviced a
WHIRLPOOL RANGE
Model kfeg500ebs6
Near Oxford, Massachusetts 01540
Angel R.
Job Details:
08/25/2023
"Found power going to unit but display completely dead, inspected terminals all checked ok. Will order new control and thermal fuse as a precaution. ; ordrng 1 W11088877 (cntrl-elec) and 1 WP3196548 (fuse-thrml)"
We serviced a
SAMSUNG WASHER
Model WA50K8600AV/A2
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
08/25/2023
Checked unit sounds like there could be a wire from bra in bottom of unit when u spin tub manually you can here scraping unit still spins could not get agitator bolt off with out possibly breaking bolt
We serviced a
LG REFRIGERATOR
Model SRFVC2406S/00
Near Bolton, Connecticut 06043
Jeremy B.
Job Details:
08/25/2023
Installed new icemaker please all
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Holden, Massachusetts 01520
Roger R.
Job Details:
08/25/2023
Installed new main control and harnesses due to corrosion at several connections.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ware, Massachusetts 01082
Roger R.
Job Details:
08/25/2023
"Installed new pump, float switch and heater and control board. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP and 1 W11537778 HEATER W/NUTS"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1148XTPB7
Near Thomaston, Connecticut 06787
Jimmy R.
Job Details:
08/25/2023
Installed new main control panel ran machine threw a test cycle and all operations are now working to proper specs
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
08/25/2023
Checked unit found not going into defrost ordering control harness and therm; ordrng 1 WPW10384183 (Therm) and 1 W11546609 (Control) and 1 W11546681 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZHV01
Near Sutton, Massachusetts 01590
Angel R.
Job Details:
08/25/2023
"Unit is working properly as of my visit, could not duplicate issue. Customer says unit will sometimes run for hours, this unit is two weeks old and condenser is clean. Condenser fan is running but will order a new one in case it is possibly defective also will order control. Door switch is working and temps are ok. Complaints of compressor being a bit noisy but seems ok to me.; ordrng 1 W10909387 (motor-cond) and 1 W11438735 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
08/25/2023
Customer complained of a lo flo error. Customer had stackable unit and cant get dryer off. Checked cold water valve and found a lot of sediment in filter. Informed customer unit is t covered under warranty for this issue. And told her how to clean out filter to get unit working. Informed customer that she will have to pay trip fee. Customer said she doesnt have any money. Informed cutoff she has any more issues with washer she will have to get washer taken down before call. Took picture of sediment.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near South Windsor, Connecticut 06074
Chuck M.
Job Details:
08/25/2023
Installed hinges and showed customer it works.
We serviced a
JENN-AIR MICROWAVE
Model JMV9169BAS
Near Bethlehem, Connecticut 06751
Jimmy R.
Job Details:
08/25/2023
"Tested unit and found microwave not shutting off just running fan and light when closing door, tested each micro switch and same issue went threw entire harness and found All connections ok ohmed out all thermal cutoffs and found good checked cntrl and found relay on. Cntrl burnt that powers door switch unit needs new cntrl witch is no longer available customer will replace unit"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Windham, Connecticut 06226
Amanda R.
Job Details:
08/24/2023
F7e1 f0e0 F7e4 f0e9 ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Springfield, Massachusetts 01109
Gary V.
Job Details:
08/24/2023
Installed belt and cycled tested fine.; dspstn on spec-tagged invntry: 1 137292700 BELT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Ludlow, Massachusetts 01056
Gary V.
Job Details:
08/24/2023
Installed parts listed and cycled and tested fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near York, South Carolina 29745
Mitch H.
Job Details:
08/24/2023
Removed and replaced right side refrigerator door gasket. Used heat gun to mold gasket and ensure proper seal. Gasket sealing correctly around full perimeter of door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Chicopee, Massachusetts 01020
Gary V.
Job Details:
08/24/2023
"Installed new door seal, didnt solve problem. Door liner is not holding seal in place, needs new door. Will order and part will be shipped to customer and they will call when part arrives.; ordrng 1 LW10672972 (Ff door stainless w/gasket)"
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ0
Near Longmeadow, Massachusetts 01106
Gary V.
Job Details:
08/24/2023
"Inspected and found drive coupler and lid switch broken, will order and return. Also informed customer about clogged vent and he will get that repaired.; ordrng 1 WP3355806 (Lid switch), dspstn on spec-tagged invntry: 1 285753A DRIVE COUPLING"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Longmeadow, Massachusetts 01106
Gary V.
Job Details:
08/24/2023
"Inspected and found compressor shutting down on overload, needs new compressor will order and return.; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Process stub)"
We serviced a
GE REFRIGERATOR
Model GNE29GSKBSS
Near Suffield, Connecticut 06078
Gary V.
Job Details:
08/24/2023
"Inspected and found ice chunk in ice maker, cleared out and tested fine."
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF4A
Near Attleboro, Massachusetts 02703
Aimee
Job Details:
08/24/2023
Found needs new latch broken replaced from gas and tested complete ; used 1 5304525218 (Latch) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
08/24/2023
"Customer complained unit making noise during spin. Confirmed noise upon inspection found tub nut was slightly loosing. Causing tub to make noise during spin. Tightened nut and put unit in spin. Unit now working properly. Customer also complained unit not filling enough, informed customer on how unit will fill to different depths depending on what level is selected and even then can be different levels but will fill and start washing. Ran component activation and inlet valve is working properly informed customer to clean out filters on inlet valve if water slows since they have a well it may also be that and that that issue isnt covered under warranty . Verified proper operation of unit."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2323AB0
Near West Brookfield, Massachusetts 01585
Roger R.
Job Details:
08/24/2023
"Found unit leaking from defrost drain tube. Drain is clear from ice. Unit will need a new drain tube. Will order and return. ; ordrng 1 241830905 (Hose, drain)"
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Holden, Massachusetts 01520
Roger R.
Job Details:
08/24/2023
Part not sent out to me. Called office and confirmed. Called client and informed them the office would call to reschedule as soon as possible. NEED PART ATTACHED TO TICKET. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near China Grove, North Carolina 28023
Vincent O.
Job Details:
08/24/2023
"Installed new drive assembly. Tested and verified proper operation. All functions check ok. No more grinding. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , and 1 W11550891 AGITATOR"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
08/24/2023
Sr#7737169406. Found motor windings reading open at control. Checked winding directly at motor. All windings reading 16ohms at motor. This is normal. Order and replace harness. ; ordrng 1 W11685752 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
08/24/2023
Unable to duplicate complaint at this time. Customer states entire floor was flooded. States that he sucked something out of standpipe and used draino in standpipe. Unit worked 2-3 times with no leaks. Only evidence found of leaking is from load and go tank and bellow. Both small leaks and not likely to flood floor. Instructed customer to keep watch and try to catch leak if possible before return. Order and replace tank and bellow. ; ordrng 1 W11314648 (bellow) and 1 W11318830 (tank) and 1 W11628814 (O ring.)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
08/24/2023
No problem found with unit. Smell is normal of burning fuel. Control panel does get hot during operation as this is where the oven vent sits directly under panel. Checked and verified unit is cycling properly and flames are burning properly. All functions check ok. 7737126488 documented with safety.
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
08/24/2023
Found f4e4 error. L2 less than 50v. Verified proper incoming power. Order and replace main control. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
08/24/2023
Installed new drive assembly. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Windham, Connecticut 06280
Amanda R.
Job Details:
08/24/2023
Replaced dryer kit and put on new door seal tested sounds normal ; dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
08/24/2023
Unit covered under warranty through Costco extra 1yr warranty and 5yr sealed system warranty per service bench.Compressor running and no cool either section.Ordering compressor/evap/drier. Office will contact cs when parts come in to schedule return. 2x time job; ordrng 1 W11536253 (Evaporator) and 1 W10507884 (Compressor) and 1 2xtime (2x time) and 2 W11506635 (Processing rube)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
08/24/2023
Complaint not drying dishes properly have a Sudsing period I found have a Sudsing issue occurring I found F7 E1 error code I found heating element has failed completely as well. Replaced heating element tested operations cleared. All error codes. Everything is now working properly.; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
08/24/2023
"Complaint dryer keeps turning itself off in the middle of a cycle. Even on timed dry will run just fine. Issue is intermittent when it occurs. Control will go completely blank and say power failure. I checked voltages voltages are correct no lose power cords found at this time suspect when is she was occurring per customer, touch screen completely freezes, and locks up Customer Hass to unplug dryer to get dryer to start to work again. ; ordrng 1 W11525997 (Control) and 1 W11419056 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
08/24/2023
Complaints not cooling properly in the refrigerator nor the freezer. I found evaporator fan motor had failed. I replaced evaporator fan motor. Inspected evaporator evaporator producing a full frost pattern. No additional issues found with refrigerator or freezer or compressor at this time. ; used 1 WP2315539 (EVAP MOTOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Auburn, Massachusetts 01501
Roger R.
Job Details:
08/24/2023
"Installed new compressor and recharged with 64g R600A refrigerant ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11506619 COUPLER 8 NK MS 00 , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
08/24/2023
"Cx complaint that the garbage disposal is now making noise after the last repair on 7/10. I inspected the unit to confirm theres no other complaint. The DW works fine, the cx ran the disposal and said the noise it makes a new since the last repair. I explained that I came to service the DW and with the last repair being about 40 days ago its hard to determine if my previous service caused the new noise. I asked why she waited so long to call it in, she claimed to be out of town and had to cancel the previous appointment. The unit is working as designed."
We serviced a
JENN-AIR COOKTOP
Model JED3536GS01
Near Glastonbury, Connecticut 06073
Chuck M.
Job Details:
08/24/2023
Installed cooktop and customer tested. Checked ok.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8969SDM0
Near Rocky Hill, Connecticut 06067
Chuck M.
Job Details:
08/24/2023
Customer complaint is that upper rack adjuster was broken. Replaced adjuster and tested. Showed customer it works. Customer also stated that lower rack wheels are all broken. They will repair at later time or on their own. ; used 1 WPW10546503 (ADJUSTER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Wethersfield, Connecticut 06109
Chuck M.
Job Details:
08/24/2023
Customer complaint is that washer does not spin out clothes. Inspected and found hub worn. Ordered hub. ; ordrng 1 W10528947 (drive hub kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Troutman, North Carolina 28166
Vincent O.
Job Details:
08/24/2023
Found evap getting frozen over. Customer has thawed several times. Order and replace heater assembly. ; ordrng 1 W11650662 (Heater)
We serviced a
WHIRLPOOL RANGE
Model WOC54EC0AS04
Near Troutman, North Carolina 28166
Vincent O.
Job Details:
08/24/2023
Installed new bake element. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Westhampton, Massachusetts 01027
Mike K.
Job Details:
08/24/2023
Unit has been leaking from filter head in rf. Replaced head assy and tested several glasses of water with no leak found.
We serviced a
MAYTAG WASHER
Model MHW8200FC
Near Northampton, Massachusetts 01062
Mike K.
Job Details:
08/24/2023
"F3e1 error code, drain pump running and door locked. Let unit run, no water in tub. Eventually timed out and unlocked. Able to remove clothes and tested in quick wash, error code came right up and unit locked again with pump running.Mod / serial tag is worn off and unreadable. Guessed at model by looking at dryer tag. Found pressure sensor number, replaced and tested on rapid wash, operated fine, but lots of suds. Ran several cycles to help clear build up, using towel to remove excessive suds.; used 1 WPW10448876 (SWITCH-WL) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
08/24/2023
"Complaint dishwasher is leaking I found inner door warped am ordering inner door. Address in system is wrong. Customer in edge water community. To the right 10017 Jack Nicklaus Dr, Lancaster, SC 29720 gps takes you to the street if using Waze no other gps can find address or street as of now new build construction. Door on back order office to call customer when part comes in. ; ordrng 1 W11676896 (Inner door)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS20
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
08/24/2023
"Replace user interface, tested operations all functions are now operable. No additional issues found microwave and oven are both heating fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
08/24/2023
Door light will not turn off on the outside refrigerator occasionally will start chiming randomly. I found freezer light switch was completely frozen over due to a door gasket that was not sealing properly. I heated up door gasket and allowed gasket to reform to freezer. No more air leaks occurring from door gasket Door light switch is now operating normally.
We serviced a
SPEEDQUEEN WASHER
Model AWNE9RSN115TW01
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
08/24/2023
Complaint latch broke I found unit has a 7 year part and labor warranty. Unit needs latch plastics to fix latch is falling down into washer customer going to call speed queen declined.
We serviced a
WHIRLPOOL WASHER
Model WTW5000W1
Near Kershaw, South Carolina 29067
Jonathan J.
Job Details:
08/24/2023
"Complaint start button is jammed. Cannot get start button to release. I found start button was pushed into hard. I had to take control board off of panel to release start button. I performed a diagnostics cycle. No error codes and fault history. Button that was stuck is not part of the control board. It is part of the panel and it is a separate part from the panel. If customer calls back, we will need to order the panel and the button."
We serviced a
WHIRLPOOL DRYER
Model WTW4955HW
Near Windham, Connecticut 06256
Amanda R.
Job Details:
08/24/2023
Canceled service at door
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYMS04
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
08/24/2023
"Checked over unit and found ice maker bin freezing ice to a solid block, checked ice maker and found loose and cracked leaking water into bin and freezing. Replaced ice maker and unit is now cycling and filling properly secured ice maker to stop from moving, wile checked ice maker found left and right freezer rails hard to pull out found bearings broken will order new left and right rails, parts tentative p/a ; ordrng 1 WPW10397636 (Draw rail left) and 1 WPW10397635 (Draw Rail right), used 1 W10884390 (ICE MAKER) from stock, states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Brooklyn, Connecticut 06234
Amanda R.
Job Details:
08/24/2023
Control wont start up opened console took picture has cockroaches explained we cannot service unit
We serviced a
MAYTAG WASHER
Model MHW6000XW1
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
08/24/2023
Replaced door lock from prior tech diagnostics. Put unit into service mode there were no fault codes. Put unit into normal wash cycle it filled and rotated. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Matthews, North Carolina 28105
Jeff L.
Job Details:
08/24/2023
Per whirlpool service bulletin Technical Service Pointer #: W11476730 I advised the customer there is no repair that can be done for this unit. New design new way of removing the heat. At this time nothing more I can do.. unit ran and checked ok(Call complete)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Charlotte, North Carolina 28226
Jeff L.
Job Details:
08/24/2023
Put unit into service mode and got a E5 error code the ice fan is running the ice maker will cycle and get water it just will not harvest. Per fault code Im ordering 2 parts. Office will call customer when parts come inPart#W11658802Part#W10646867; ordrng 1 W11658802 (Ice maker) and 1 W10646867 (Ice bin sensor)