We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
08/28/2023
Found defrost drain pipe stopped up with debris. Removed all debris and put part back on and made sure it was recessed in hole correctly. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
08/28/2023
Replaced upper door glass unit ran and checked ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
08/28/2023
Replaced reservoir water coming out of door I explained to customer there is no other fix we can do. I checked his temp at sink and it was 75 degrees and I filled cup with water and it was 75 degrees. Told him ground temp has rose so water coming into house is warmer than usual.(Call complete)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
08/28/2023
Cx complaint that the unit is not working at all. I inspected the unit to confirm the complaint. I found the wall outlet has good polarity with 121v. There is no incoming power at the control nor is the control LED on. I checked the cord and found a break in the cord. The unit needs a new cord to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W10850133 (Power cord)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
08/28/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Cornelius, North Carolina 28031
Robert A.
Job Details:
08/28/2023
Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found an error code; f9e1. I ran the drain pump and heard nothing. I removed the grey water and drain pump. I found the connector and was loose and a piece of plastic in the drain pump impeller area. I secured the connector and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
08/28/2023
Cx complaint that the dryer is making a weird noise the first few minutes of a cycle. I inspected the unit to confirm the complaint. I found the roller clip broke and needs to be resolved. I replaced the rollers and belt as well from the dryer repair kit in TS. I tested the unit for the cx. The unit is working as designed.; used 1 432067 (Dryer repair kit) from stock
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
08/28/2023
"I attempted to install the ordered parts. The double oven is next to a wall, I cant confidently pull it all the way out by myself without causing any damage. The job requires a 2nd man to pull the unit all the way out and avoid any damage to the surrounding area. I checked diagnostics for error codes, I found F6e4 which is related to a mismatch between the UI console and control boards. Im ordering new control and a UI console just in case.; ordrng 1 W11600643 (UI console (stainless)) and 1 W11448962 (Control board) and 1 W11598200 (Control board)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
08/28/2023
"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit is getting 242v, tumbles and has decent airflow. However there is no heat being produced. I removed the top panel and noticed heat as produced. I took the unit apart and found the heater duct out of place. I corrected the duct position and tested the unit for the cx. The unit is working as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24JL00
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
08/28/2023
Cx complaint that the unit turns on randomly by itself. I inspected the unit to confirm the complaint. I tested the heating performance and it heated fine. The cx said when its in standby it will randomly turn on and start heating. She also mentioned that the heating performance goes in and out sometimes. I tested the MW again and it worked fine. Im ordering a new control panel to resolve the issue. I called WP to document the issue.Sr7737160115; ordrng 1 W11445129 (Control panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
08/28/2023
Cx complaint that the units door has a dent and scratch. I inspected the unit to confirm the complaint. I informed the project manager that the unit is beyond the 30 period to cover cosmetic damage. He says it may be within the 30 day range and will search for the proof of delivery. Im ordering the part but marking requires authorization because without the proof of purchase its not covered. He will call in if he finds the proof of delivery within 30 days.; ordrng 1 LW10638684 (RC door (stainless))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Windsor, Connecticut 06095
Gary V.
Job Details:
08/28/2023
Installed new shelf and tested fine.; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bloomfield, Connecticut 06002
Gary V.
Job Details:
08/28/2023
Inspected and found open circuit thru capacitor and replaced. Cycled and tested fine.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL OVEN
Model JES1750ES1
Near East Windsor, Connecticut 06088
Gary V.
Job Details:
08/28/2023
"Inspected and found bake relay sticking on main acu and temps going 100 degrees too hot, and measured 1190 ohms thru sensor from controller, is a little out of specs, will submit estimate and call.; rqstng P&A on 1 W10803488 (Main control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Charlotte, North Carolina 28209
Mitch H.
Job Details:
08/28/2023
Checked and found freezer door slides binding and not closing properly. Ordering slides. Both left hand refrigerator door and freezer door are dented. Advised customer and builder that unit is beyond 30 day cosmetic warranty and that they will need to contact Whirlpool to get a P&L authorization for replacement of doors.; ordrng 1 WPW10330994 (Left hand slide) and 1 WPW10330995 (Right hand slide)
We serviced a
KITCHENAID ICEMAKER
Model KUID508HPS01
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
08/28/2023
Found unit doa. Tested and verified proper proper power supply from outlet. Found power resupplied when moving cord. Unit will turn on/off when being moved around. Order and replace pump and control. ; ordrng 1 W11539855 (Pump) and 1 W11034363 (Control)
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDB13
Near Shrewsbury, Massachusetts 01545
Amanda R.
Job Details:
08/28/2023
Left parts there needs second tech to remove door and stainless cover to replace dispenser motor ; O-emld tckt
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958DEM00
Near Worcester, Massachusetts 01608
Amanda R.
Job Details:
08/28/2023
Worked for a month then lost complete cooling again compressor is running need to pressurize system with nitrogen to check for leaks ; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW
Near Worcester, Massachusetts 01604
Amanda R.
Job Details:
08/28/2023
Called ahead to customer states that it stopped working for three days but has been working normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bridgewater, Massachusetts 02324
Aimee
Job Details:
08/28/2023
Found. F5e1Randiagnostics found the deverter valve is bad needs new wash pump.None on ts; ordrng 1 W11665769 (Wash pump)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Franklin, Massachusetts 02038
Aimee
Job Details:
08/28/2023
Found needs new drum hole and split on seem in drumAlso needs tuneup and new belt.Cust calling WHL to see if they will cover cost of the drum.Cwa
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDB13
Near Shrewsbury, Massachusetts 01545
Angel R.
Job Details:
08/28/2023
Helped with parts install. Tested ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
08/28/2023
Found valve screen clogged causing long fill error. Removed clog from screen. Tested and verified proper operation. All functions check ok. Instructed customer to have filter installed. I&i is now fulfilled. ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
08/28/2023
Installed conversion kit. Tested and verified proper operation. All flames and functions ok.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Torrington, Connecticut 06790
Ruben C.
Job Details:
08/28/2023
Checked unit has proper voltage getting power to control board but not green led on board and no response on panel ordering control and facia ui ; ordrng 1 W11618916 (Control) and 1 W11618916 (Facia)
We serviced a
MAYTAG WASHER
Model MVW4505MW
Near East Hartford, Connecticut 06118
Chuck M.
Job Details:
08/28/2023
Customer complaint is that washer cabinet is rusted in top left corner before lid. Took pic. Ordered touch up paint. Paint is chipped not rusted. ; rqstng P&A on 1 72017 (touchup wht)
We serviced a
ELECTROLUX WASHER
Model EFLS627UTT
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
08/28/2023
Ran washer through a complete test and found no leaks all checks ok.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Springfield, Massachusetts 01118
Roger R.
Job Details:
08/28/2023
Checked unit and found everything seems normal. Both evaporators and fans working and clear.
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
08/28/2023
"F3e2, f0e3, f2e1,Complaint of leaking and not spinning out clothes. Found unit leaking from water housing and some oil leakage from gear case assy.Quoted for housing and gear case."
We serviced a
WHIRLPOOL DRYER
Model WED9290FW0
Near Spencer, Massachusetts 01562
Amanda R.
Job Details:
08/28/2023
Complaint taking n hour longer to dry clothing then it use to evaporator clogged with lint build up cleaned out
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
08/28/2023
Removed and replaced ice chute door gasket. Attempted to replace dispenser ice door but could not remove UI without risking damage to UI. Requesting P&A for UI in case it is damaged during removal. Left parts with customer.; rqstng P&A on 1 W11405309 (User interface)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
08/28/2023
"Replaced hot and cold water inlet valves. Tested, washer now filling and operating properly. No other issues found.; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2869TF9
Near Charlton, Massachusetts 01507
Amanda R.
Job Details:
08/28/2023
Replaced right ff door switch operation normal
We serviced a
KITCHENAID RANGE
Near Suffield, Connecticut 06078
Gary V.
Job Details:
08/28/2023
Installed new main acu and cycled to temp and watched for 1/2 hour. Unit did not fault out.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Enfield, Connecticut 06082
Gary V.
Job Details:
08/28/2023
"Arrived and found unit dead, found circuit breaker tripped, powered back on and did amp draw reading and found 3.3 total amp draw, including compressor and fans, looks normal , but rescheduling for tomorrow morning to let unit run over night, and come back for another look.; schdld next appmnt for 8/29 TUE AM"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Holland, Massachusetts 01521
Amanda R.
Job Details:
08/28/2023
Replaced control night light working
We serviced a
MAYTAG WASHER
Model n/a
Near Attleboro, Massachusetts 02703
Aimee
Job Details:
08/28/2023
"F6e1 Communication error F9e1 long drainRan diagnostics tub no movement at all , hand spin movesNo voltage coming out of mtr cntrl , needs mtr cntrlWasher locks up doesnt unlock n voltage at mtr cntrl.Cust has on platform would need to be removed or further testingCost high Cust buying new"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Attleboro, Massachusetts 02703
Aimee
Job Details:
08/28/2023
Pulled error codes9-4 light7-2. Mtr singleF8e1. Water valve Cleared codesCust had pulled out and disconnected Attached power cord to pull out error codes; ordrng 1 W11434044 (Water valve)
We serviced a
ELECTROLUX DRYER
Model EFME627UTT2
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
08/28/2023
Found steam valve leaking by causing water to flood. Needs new valve. Dryer makes a rumbling noise. Needs new roller wheels and pulley. ; rqstng P&A on 1 137544800 (Valve) and 4 5304523152 (Roller wheels)s and 1 134793511 (Idler pulley) and 1 134719300 (Belt)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Charlotte, North Carolina 28226
Jeff L.
Job Details:
08/26/2023
Replaced dishwasher sump assembly unit ran and checked ok.(Call complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
08/26/2023
Job is billout complete
We serviced a
MAYTAG WASHER
Model MVWB765FW3W
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
08/26/2023
Washer has power coming in but nothing going out ordered UI and control board office will call customer when part comes in; ordrng 1 W11135391 (Control panel) and 1 W11429620 (Control board)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
08/26/2023
Replaced part unit ran and checked okCall complete
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
08/26/2023
Found board showing top surface hot and it is not I ordered the control office will call customer when part comes in; ordrng 1 W11092468 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
08/26/2023
Job is billout complete
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Shrewsbury, Massachusetts 01545
Angel R.
Job Details:
08/25/2023
"Ran diagnostics found F2E1 stuck keypad. Customer complaint of right front burner causing error code to be triggered. F12 coil under current. All other functions working properly as well as burners. Quoted customer on new right front burner coil as well as labor. Customer is not home he is at work, son let me in to run diagnostics and has no way to pay. Father will call the office with payment. Spoke to Crystal in office she will try to reach out to father."
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Worcester, Massachusetts 01606
Angel R.
Job Details:
08/25/2023
Picked up wash plate.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Clover, South Carolina 29710
Mitch H.
Job Details:
08/25/2023
"Tested components in diagnostics. Found noise coming from evaporator fan motor, shaft is wobbling. Ordering fan motor. Scheduled return visit for Friday 9/1 8-12; ordrng 1 WP2315549 (Evaporator fan motor)"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Bessemer City, North Carolina 28016
Ryan S.
Job Details:
08/25/2023
"Customer complained unit has issue filling. Too hot, spin too slow. Found the following error codes. F0e4, f8e1, f3e2. Thermistor on inlet valve causing low spin. Replaced inlet valve from ts, but found harness is also damaged by having corrosion on harness at thermistor harness side, needs inlet valve harness. Ordering inlet valve harness. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11193817 (Harness), used 1 W11165546 (VALVE) from stock, states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RVAXVY00
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
08/25/2023
Customer complained ice dispenser stopped working again. Found diaper motor is just locked up. Foudn 110v to motor when prompt. Ordering dispenser motor. Collected cost via check 8572. Scheduled return call for 8-30-23 am. ; ordrng 1 W10822606 (Auger motor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
08/25/2023
Customer complained unit not working. Upon arrival found motor just humming when out into spin or agitate modes in service mode. Found capacitor bad. Replaced capacitor and reassembled unit now spinning. All other functions in service mode also working prop. Verified prop operation. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
08/25/2023
Found f1e1 ACU failure. Attempted reset. No resolve. Order and replace ACU. ; ordrng 1 W11672039 (Control)
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D4MDM02
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
08/25/2023
"Installed new lights and bin. Mistakenly Filter housing was never ordered. Ordering filter housing. ; ordrng 1 W10862461 (housing), dspstn on spec-tagged invntry: 1 WPW10515057 LED MODULE and 1 WPW10515058 LED MODULE"
We serviced a
WHIRLPOOL MICROWAVE
Model GH7155XHS1
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
08/25/2023
Found unit not heating and making loud buzzing noise indicating bad magnetron. Magnetron NLA. ; rqstng P&A on 1 8171874 (magnetron)
We serviced a
AMANA WASHER
Model NFW5800HW3
Near Milford, Massachusetts 01757
Aimee
Job Details:
08/25/2023
Installed new Cntrl nd ran diagnostics complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
08/25/2023
"Complaint not making ice. I found unit icemaker will cycle, but will not dispense water. I found water is turned on two unit hoses are not pinched. Water valve is not getting any water past it. I also found icemaker and icemaker plastics are damaged due to freezing dripping unit will need icemaker and valve to fix. No additional issues found no cooling issues found at this time either Office to call customer when parts come in ; ordrng 1 W11455388 (Valve) and 1 W11455232 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
08/25/2023
Complaint will not dispense ice heavy frost have to clean every other day from ice bin runs all the time makes ice fine. I found broken harness at bottom of door. I found ice chute not sealing. New door comes with everything typically. Ordering control as harness was sparking I made sure that would not continue by unplugging. ; ordrng 1 W11551458 (Door ss) and 1 W11566891 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM06
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
08/25/2023
Installed evaporator fan motor. Fans started running. Advised customer to allow time for unit to stabilize and reach proper temperature. ; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
08/25/2023
Sr#7737179708. Unit is deemed non repairable due to leak in cabinet. System has been pressurized with 125psi nitro and all lines bubble tested. No visible leaks. Unit is leaking all Freon out in a couple of days.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL1
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
08/25/2023
Found unit not draining. Removed hose from trap and drained into bucket. Unit draining properly. Found clog in ptrap. Able to push through. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Holden, Massachusetts 01520
Angel R.
Job Details:
08/25/2023
"Screw holes are damaged, could not replace hinge. See quick pics. Spoke to tech line, deemed unrepairable advised customer call trade care. SR#7737179541"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hartford, Connecticut 06106
Chuck M.
Job Details:
08/25/2023
Customer complaint is that ice maker does not make enough ice. Refrigerator is in a state courthouse in a break room. High traffic area. Explained that ice maker only makes 8 cubes per cycle. ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW00
Near Rocky Hill, Connecticut 06067
Chuck M.
Job Details:
08/25/2023
Installed defrost control and thermostat. Checked ok.
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Southbridge, Massachusetts 01550
Roger R.
Job Details:
08/25/2023
"Found unit not spraying out nozzle when unit is in steam refresh mode. Will need a new valve assembly. Will order and return asap. ; ordrng 1 W11216837 (Valve, water)"
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Paxton, Massachusetts 01612
Roger R.
Job Details:
08/25/2023
"Found glass top lifted on the left side. Unit mounted in cabinet correctly. Ui twill need a new top. Will order new top and return to install. ; ordrng 1 W11051484 (Top, glass)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Cromwell, Connecticut 06416
Chuck M.
Job Details:
08/25/2023
Customer complaint is that washer lid would not open and washer not draining. Inspected and found drain pump impeller seized. Quoted P&L. Customer will buy new.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near East Hartford, Connecticut 06118
Chuck M.
Job Details:
08/25/2023
Customer complaint is that washer is not draining. Found water in basket. Drain pump impeller not turning. Ordered drain pump. ; ordrng 1 W10906604 (pump-water)
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near East Hartford, Connecticut 06118
Chuck M.
Job Details:
08/25/2023
Customer complaint is that washer would not spin or drain. Ran diagnostics and found error code F9e1 long drain. Inspected and found drain hose kinked going into drain. Ran drain and spin successfully.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near South Windsor, Connecticut 06074
Chuck M.
Job Details:
08/25/2023
Installed harness and drain pump. Tested and washer checked ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
08/25/2023
Found water in overflow pan causing flood sensor to throw fault code E8 F4. I cleaned all water out of pan and ran unit thru service mode found no fault codes also ran unit thru normal wash cycle found no leaks anywhere. All hoses and all plastics plastics holding water are good. Advised customer if needed call back. Unit ran and checked ok(Call complete)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
08/25/2023
Needs ice bucket ; ordrng 1 W10910401 (Ice bucket)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WS02
Near Matthews, North Carolina 28105
Jeff L.
Job Details:
08/25/2023
The unit will not operate when putting it into bake. It kicks right back out no fault code present advised customer that we need to to order new UI. GAVE CUSTOMER A QUOTE FOR 7 days. Will call if repair is wanted.; ordrng 1 W10319322 (Control panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5HVEXVB02
Near Charlotte, North Carolina 28269
Ryan S.
Job Details:
08/25/2023
"Retuned to install compressor. Installed compressor and pulled vaccum. Had leak. Fixed issue, vacuumed again, good pressure for 20 min, filled with 5oz r134 frost pattern started. Verified proper cool. Informed customer to give 24- hours for proper cool. 48 for ice maker. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charlotte, North Carolina 28269
Ryan S.
Job Details:
08/25/2023
"Customer complained unit wont drain. Replaced drain pump and found unit still not draining. Found control short, ordering control board. Informed customer office will call when job is authorized and part come in. ; ordrng 1 W11419171 (Control)"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW3
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
08/25/2023
Return to install parts ordered. Installed control and Ui. Ran unit and verified proper operation.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Windham, Connecticut 06226
Jeremy B.
Job Details:
08/25/2023
Installed new hub and washplate ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10752283 WASHPLATE
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW08
Near Windham, Connecticut 06226
Jeremy B.
Job Details:
08/25/2023
Natalies new parts set to recommended temps please allow 24hrs for temps to stabilize.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBC2277RF
Near Lebanon, Connecticut 06249
Jeremy B.
Job Details:
08/25/2023
Found all door seals tearing and not sealing properly causing condensation. Needs new gaskets. ; rqstng P&A on 2 241778307 (Gaskets)s and 1 5304501270 (Freezer gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
08/25/2023
"Customers complaint is washer not spinning out properly. Ran automatic test and found worn hub. Replaced and ran self test but washer shakes really bad basket very wobbly and shaft in gearcase worn. Needs new new gearcase. Basket, and suspension. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10752719 (Basket) and 1 W11130362 (Suspension), used 1 W10528947 (HUB) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
08/25/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found unit is cooling fine, I ran multiple test concerning the IM. Test 59,96,97&120. All tests passed except 120, the IM mold did not move at all. I noticed the IM mold stuck in a harvest cycle not finding the home position. The unit needs a new IM to resolve the issue. Cx wants to call to see if she can get the repair covered. I collected the service call fee by CC.; dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
08/25/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP and 1 W11307244 DOOR LOCK
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
08/25/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11106747 BELLOW
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
08/25/2023
Installed new bin. Tested. Unit still not dispensing. Found yoke stripped. Order and replace auger motor and yoke. ; ordrng 1 W11671282 (Motor) and 1 WP63052-2 (Yoke)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, North Carolina 28217
Robert A.
Job Details:
08/25/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11239857 BELT
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Charlotte, North Carolina 28208
Robert A.
Job Details:
08/25/2023
Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit heats and tumbles but it does have good airflow. The cx needs a full cleaning of the duct line to the exterior wall to resolve the issue. Job Cmpltd
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Charlotte, North Carolina 28213
Robert A.
Job Details:
08/25/2023
Cx complaint that the unit is not defrost and building ice on the evap wall. I inspected the unit to confirm the complaint. I found the unit is cooling fine at the moment. The cx said he manually defrosted himself recently. I checked the control and it has the double sticker that its recommended to be replaced. Im ordering the part for the return visit. ; ordrng 1 W11546609 (Control board)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Charlotte, North Carolina 28213
Robert A.
Job Details:
08/25/2023
"Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. The cx said she got the unit earlier this month and showed a receipt dated 8/12/23 from Home Depot (In warranty). I inspected the unit to confirm the complaint. The unit has no error codes in service mode, but it did not start a service cycle. I tried to start multiple normal cycles as well, they did not work either. The UI lights correctly correspond with specific commands, but no action is being carried out. The unit needs a new control board, and UI console just in case, to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11481108 (Control board) and 1 W11561182 (UI console)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
08/25/2023
"Cx complaint that the units LF burner is not lighting. I inspected the unit to confirm the complaint. All other burners work fine just the LF burner does not light. The burner sparks and gas flows, I noticed the burner head was screwed in crooked. I corrected the position and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
08/25/2023
"Checked over unit and found no ice being made and unit not cooling properly, checked freeze evaporator and found frozen over due to not defrosting, melted all ice and forced unit into a defrost, found heater coming on but not getting hot just warm. Checked voltage to heater and found 98v checked wires harness and started to move wires around and voltage would jump, will order new heater with harness and cntrl advised when parts where in due to a special order we will call for return visit, melted all ice unit is cooling and working for now. parts tentative p/a ; ordrng 1 W11566851 (Cntrl) and 1 W11650660 (Heater with harness), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHB05
Near Waterbury, Connecticut 06705
Jimmy R.
Job Details:
08/25/2023
"Tested unit and found fridge section in the 50s and freezer reading around 10 degrees checked frost pattern and found evap frosted up but not a good thick frost, checked compressor and found running hot to touch and drawing .9 amps. Placed unit into a diagnostics and ran a defrost found heater coming on but shutting off to soon not defrosting fully, will order new compressor kit with couplings and control. Advised when parts are in we would call, control board is a special order customer had just received machine and will be calling where purchased from advised unit should be replaced with new machine. Will hold off on order parts until customer finds out whats going on ; O-emld tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
08/25/2023
"Tested unit and found machine would not drain water at end of cycle and no soap dispensing from dispenser, ran a test cycle and found drain pump running but not pumping, removed pump and found impeller broken replaced and unit is now draining properly. Checked dispenser and found not opening found dispenser broken and stuck closed, replaced dispenser and ran a diagnostics cycle. checked all operations and unit is now working to factory specs ; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP , used 1 W10861000 (DISPENSER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Springfield, Massachusetts 01107
Mike K.
Job Details:
08/25/2023
"Replaced compressor and drier, pulled into vacuum and held. Charged with 2oz r600a.Unit running and pulling into slight vacuum, discharge line heating up. When moving drier to put rear cover on the connector snapped on drier snapped, now too short to cut and solder or lokring.Called techline, sent photo and case sent up to review as unrepairableSt#7737178298; dspstn on spec-tagged invntry: 1 W10898074 COUP LOKPREP SEALANT 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11506623 COUPLING 5/5 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV , used 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES1
Near Somers, Connecticut 06071
Gary V.
Job Details:
08/25/2023
Inspected unit and found all burners and bake and broil all working properly at this time.
We serviced a
SAMSUNG DRYER
Model DV328ER/XAA
Near Monson, Massachusetts 01057
Gary V.
Job Details:
08/25/2023
"Installed new heater and cycled, tested fine.; dspstn on spec-tagged invntry: 1 DC97-14486A ELEMENT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM00
Near East Longmeadow, Massachusetts 01028
Gary V.
Job Details:
08/25/2023
"Inspected and found dispenser paddles broken, sticking closed and flooded kitchen and housing broken, found housing part nla."
We serviced a
GE REFRIGERATOR
Model GSC23LSRBSS
Near West Springfield, Massachusetts 01089
Gary V.
Job Details:
08/25/2023
"Inspected and found flapper Solenoid broken, quoted and she will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
08/25/2023
"Installed all new parts and ran water threw dispenser,unit now operating properly and water coming out. Checked ice maker and cycled found ice maker now filling and working to specs"
We serviced a
WHIRLPOOL DRYER
Model LGR7646JQ0
Near West Springfield, Massachusetts 01089
Gary V.
Job Details:
08/25/2023
"Inspected and found motor seized and igniter broken, quoted and she will call."
We serviced a
ELECTROLUX REFRIGERATOR
Model EI26SS55GS4
Near Westfield, Massachusetts 01085
Gary V.
Job Details:
08/25/2023
"Concern is refrigerator panel not functioning, or not responding. Inspected and found main control no longer responding properly. Quoted for repair and she will call. Customer had an electrical fire and/or surge at the home."
We serviced a
GE REFRIGERATOR
Model GSS20GEWJWW
Near Suffield, Connecticut 06093
Gary V.
Job Details:
08/25/2023
Installed new evap fan and cycled back on and all functions test good. Customer not using ice maker and left in off position. Please allow 24- hours for temps to cool back down. 🙂