We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
09/20/2023
Oven keeps heating. Found run away broiler relay sticking on control. Was able to tap relay and broiler working fine but will need new control. ; ordrng 1 W11594224 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Farmington, Connecticut 06032
Chuck M.
Job Details:
09/20/2023
Customer complaint is that dishwasher was not leveled. Inspected and found right leg dropped down causing door not to close. Adjusted and showed customer it works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Northampton, Massachusetts 01060
Mike K.
Job Details:
09/20/2023
Replaced rail and drawer operating properly
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Northampton, Massachusetts 01060
Mike K.
Job Details:
09/20/2023
"Replaced water level sensor and ran normal cycle empty. Filled and then cancelled drain leaves just a little in tub as did previously, replaced control and hose and same, verifying that that is normal. Ran quick wash with full load.Completed and spun out properly. Informed that Unbalanced loads will stop prematurely leaving clothes wet, but did complete fine with test load. Quick wash was defaulting at spin off, so make sure spin speed is selected.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hampden, Massachusetts 01036
Roger R.
Job Details:
09/20/2023
"Upon installing the new main board and water valve the main board and the main board popped and shorted out. Called whirlpool and was recommended to replace drain pump, wiring harness and main board. Will order parts and return to install. ; ordrng 1 W11506011 (Control) and 1 W11590537 (Harness) and 1 W11412291 (Pump, drain), dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT"
We serviced a
WHIRLPOOL RANGE
Model KOSC504ESS01
Near Litchfield, Connecticut 06759
Ruben C.
Job Details:
09/20/2023
Checked found front fuse open replaced fuse but needs rear fuse did not get in drop received two of the front fuse; dspstn on spec-tagged invntry: 1 W11025102 FUSE-THRML
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Waterbury, Connecticut 06710
Ruben C.
Job Details:
09/20/2023
Checked unit found console not responding on all settings also getting error for suds but no suds in unit ordering console main control and pressure switch; ordrng 1 W11591400 (Console) and 1 W11583890 (Control) and 1 W11316246 (Pressure switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Plymouth, Connecticut 06786
Ruben C.
Job Details:
09/20/2023
sr 7737375397 checked unit found gap at bottom mullion called in techline to document putting into review
We serviced a
WHIRLPOOL DRYER
Model MED7230HW3
Near Canton, Connecticut 06019
Chuck M.
Job Details:
09/20/2023
Installed motor and tested. Dryer checked ok.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Canton, Connecticut 06019
Chuck M.
Job Details:
09/20/2023
Customer complaint is that dryer was noisy. Inspected and found rollers and idler wheel seized. Replaced repair kit and tested. Showed customer it works. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
IKEA REFRIGERATOR
Model ISC23CNEXY02
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
09/20/2023
Customer complaint is that dispenser paddle gets stuck when getting water. UI also gets stuck on lock and or unlock intermittently. Quoted P&L. Customer will decide later.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HV4
Near Bloomfield, Connecticut 06002
Chuck M.
Job Details:
09/20/2023
Customer complaint is that oven was taking too long to preheat. Inspected and found bake element not connected. Connected wire to element and tested. Oven is heating properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF30BB6200QLAA
Near Denver, North Carolina 28037
Mark C.
Job Details:
09/20/2023
Customer states unit will not close all the time causing the alarm to sound. Unit is not having the issue currently how the problem would indicate a malfunctioning self close hinge.; rqstng P&A on 1 DA97-21688A (Hinge LH) and 1 DA61-03157A (Hinge RH)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
09/20/2023
Installed new motor and control. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW00
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
09/20/2023
Customer complaint is that unit will freeze in RC and ice does not dispense properly. Found small cubes in ice container and clumps causing improper dispensing. Order and replace control and damper. ; rqstng P&A on 1 W11043763 (cntrl-elec) and 1 WPW10196393 (damper control assy)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Davidson, North Carolina 28036
Vincent O.
Job Details:
09/20/2023
Found unit missing L2 line of power. Unit is not getting 240v causing no heat condition. Advised customer to have power issue resolved. All functions check ok.
We serviced a
SAMSUNG RANGE
Model NE63A6511SS/AA
Near Brockton, Massachusetts 02302
Aimee
Job Details:
09/20/2023
Found power to display work doesnt light upWhile looking for model draw had cockroachesTook photos and called Randy Says tell Cust wont service because of roaches
We serviced a
WHIRLPOOL DRYER
Model WED9400SZ1
Near Foxborough, Massachusetts 02035
Aimee
Job Details:
09/20/2023
"Found therm fuse open, replaced and checked vent Used ts Rework; used 1 3392519 (Thermfuse) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Stoughton, Massachusetts 02072
Aimee
Job Details:
09/20/2023
Washer on second floor and on old drawNeed drop legs on draw and this draw not made for this washer its to small. Gave Cust model for draw for this washerLoaded with towels need to put spin speed on middle and spun out fine Noise coming from the draw. Washer working as intended Heavy loads slower spin speed lighter loads faster spin speed.And time is estimated can add time to a spin
We serviced a
SAMSUNG WASHER
Model WV60M9900AV/A5
Near Brockton, Massachusetts 02301
Aimee
Job Details:
09/20/2023
"Water not coming into both washers, locks working and spinning and draining workingTested source good polarized and grounded. Did basic test for water hot cold neither working No error codes. No power to hot cold valve pin 6 and 7 on pcb brd; ordrng 1 DC96-01703G (Pressure switch) and 1 DC62-00311Q (Water valve) and 1 DC92-01989A (Cntrl pcb)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Norwich, Connecticut 06360
Amanda R.
Job Details:
09/20/2023
Replaced freezer door switch ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
09/20/2023
Removed and replaced gear case. Ran DLMS calibration then diagnostics cycle. All functions operating properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Pineville, North Carolina 28134
Mitch H.
Job Details:
09/20/2023
"Checked and found ice door not closing causing warm air to enter melting ice and dripping. Also found ice bin cracked. Requesting P&A for ice door and bin. Spoke to Mike, checked part availability, scheduled return visit for 9/25 12-5; rqstng P&A on 1 W11189145 (Ice door) and 1 W10910401 (Ice bin)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
09/20/2023
Installed new drain hose unit is fully operational with no leaks.; dspstn on spec-tagged invntry: 1 WPW10545278 DRAIN HOSE
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cornelius, North Carolina 28031
Mark C.
Job Details:
09/20/2023
"Unit is showing an F7E3 basket engagement, F6E3 comm error, and an F7E7 motor rpm due to a stuck transmission causing a shorted stator and a damaged control.; rqstng P&A on 1 W11419171 (Control) and 1 W10902814 (Wash plate) and 1 W11449841 (Transmission) and 1 W10915700 (Stator)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
09/20/2023
Units drum wont turn due to a short start winding on the motor.; ordrng 1 W11549461 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
09/20/2023
"Inspected and found module broken, door glide broken and door switch broken, will submit estimate and call.; rqstng P&A on 1 WPW10311757 (Door glide) and 1 W11527432 (Module) and 1 W11396033 (Door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Ellington, Connecticut 06029
Gary V.
Job Details:
09/20/2023
"Arrived and found -4 degrees in freezer and 38 degrees in ff compartment, Installed ice bucket optic boards and allowed unit to cycle on its own by selecting fast ice option, waited for about 20-30 mins and ice maker cycled and dumped ice and refilled with water all on its own. Please allow 24-48 hours for more ice production and about 3-4 days for a full bucket. Returning other parts as they were not needed. Documented with techline Sr#7737372714."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT5188ZFM02
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
09/20/2023
Removed switch to replace broken switch. Wiring harness is too short to hook up new door switch. Called techline this is non repairable. SR #7737370783; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near East Longmeadow, Massachusetts 01028
Roger R.
Job Details:
09/20/2023
SR 77376312 unit still frosting in freezer called tech support was told to apply silicone to area with gaps. Will need to obtain food grade silicone and return to seal gaps I did not have part number for silicone. ; saved tckt
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM04
Near Charlotte, North Carolina 28210
Mitch H.
Job Details:
09/20/2023
"Arrived, found that refrigerator is in an office building. Tapped system with piercing valve, no refrigerant coming out. Attempted to charge with nitrogen, would not take charge. Believe system is restricted. Spoke with Megan, explained what needed to be done. She said we are not allowed to use a torch in building. Can use LokRing. But still not accessible. Megan is going to coordinate with building services to have refrigerator moved to loading dock so that work can be performed. She will call to reschedule once she confirms moving unit.; O-emld tckt"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
09/20/2023
"Customer complained unit coming on but drum not spinning, said he heard a pop sound. Found motor had malfunctioned and motor pulley at tip of motor shaft where belt connects to motor had broken and ruined threads of motor. . Replaced motor from ts. And ran unit. Unit now working properly. ; used 1 279827 (MOTOR) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
09/20/2023
Upon arrival found pigtail and terminal block short. Replaced terminal block and hooked up new pigtail customer had bought. No power going to wall outlet and outlet wasnt put together. Couldnt check unit but terminal is repaired. Informed customers to get landlord or electrician to finish fixing power to outlet for dryer. Called safety to document findings and repair. 7737363659; used 1 279320 (TERMINAL BLOCK) from stock
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Kings Mountain, North Carolina 28086
Ryan S.
Job Details:
09/20/2023
Retuned to install new timer and knob. Installed parts and ran unit verified proper operation.
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFSS6KKYESS
Near Franklin, Massachusetts 02038
Angel R.
Job Details:
09/20/2023
"Found fan motor on evap cover seized, also baffle motor dead in the closed position. Got some frosting behind evap cover. Sent customer quote but he stated he will most likely end up buying a new refrigerator since this one is nearly 12 years old."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Davidson, North Carolina 28036
Vincent O.
Job Details:
09/20/2023
Installed new dispenser and tub ring. Tested and verified proper operation. No leaks. All functions check ok.
We serviced a
AMANA REFRIGERATOR
Model ASI2275FRW00
Near Enfield, Connecticut 06082
Gary V.
Job Details:
09/20/2023
"Inspected and found air lock in water line to fridge, after pulling filter out and reinserting, water started working. Other issue that customer will fix is water connection is connected to hot water line in basement."
We serviced a
SUBZERO REFRIGERATOR
Model 511
Near Suffield, Connecticut 06078
Gary V.
Job Details:
09/20/2023
"Inspected and found upper freezer bin not engaging door switch causing freezer fan to not run, it fell off the track, adjusted upper bin and cycled, fan came back on. Unit is almost 30 years old and has tremendous rust everywhere. Took pics."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
09/20/2023
Found loose wire connection on evap fan harness. Repaired connection.Defrost issue related to harness connection. After repair unit is working normally advised maintenance temps will regulate within 24 hrs.
We serviced a
BOSCH REFRIGERATOR
Model B20CS80SNS/02
Near Franklin, Massachusetts 02038
Angel R.
Job Details:
09/20/2023
"Ice machine was off, turned it on and tested it. Motor turned and fill was ok."
We serviced a
KENMORE DRYER
Model ="417.98042700"
Near Franklin, Massachusetts 02038
Angel R.
Job Details:
09/20/2023
"On troll board is defective, buttons are being triggered on their own. Could not run machine. Customer decided to buy a new unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
09/20/2023
Unit RF section switch is broken. Needs new. ; ordrng 1 W11384469 (Switch)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
09/20/2023
Light will not shut off. Replaced board and unit light is still on. Changed bulb with reg bulb and light will not shut off. Needs door. ; ordrng 1 W11371547 (Door)
We serviced a
KITCHENAID REFRIGERATOR
Model KBRA20EMBT
Near Bridgewater, Massachusetts 02324
Aimee
Job Details:
09/20/2023
"Found the drain frozen steamed out. Cant replace the drain tube Needs evap fan and drain tube heater; ordrng 1 W10210798 (Drain tube heater), used 1 WPW10128551 (Evap fan) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2957AEW
Near Charlotte, North Carolina 28273
Jeff L.
Job Details:
09/20/2023
Found evaporator froze up and not defrosting the heater has just been replaced there was no power coming to heater Will return 9-25-23 pmPart#ADC5988; ordrng 1 ADC5988 (Adc board)
We serviced a
WHIRLPOOL DISHWASHER
Model WFW8540FW1
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
09/20/2023
"Complaint that the washer would not open. Found error codes F3E1, F8E3, F6E3, F9E1. Found unit not responding to diagnostics tests nor sensing /filling. Bad control board. Customer will find another alternative. Collected trip fee."
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near Davidson, North Carolina 28036
Vincent O.
Job Details:
09/20/2023
Upon arrival found unit stuck in drain and not draining. Unit full of water and door locked. Unlocked door. Attempted to drain. No drain. Removed tons of debris from drain trap. Tested again. Unit is now draining but will only drain for a few second before initiating f5e3 door lock issue. Even when draining it is still very slow. Unit will need drain pump and door lock replaced. This is customer abuse and is not covered. ; rqstng P&A on 1 W11458345 (Drain pump) and 1 W11565030 (Latch)
We serviced a
MAYTAG WASHER
Model mvwc555dw1
Near Norfolk, Massachusetts 02056
Angel R.
Job Details:
09/20/2023
"Could not remove wash plate, customer has already ordered parts. Worn out hub, customer says he will do the job himself he just wanted assistance in removing wash plate."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
09/19/2023
Whole unit not cooling found compressor tripping off on overload and compressor very hot. Needs new compressor. ; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Coupler) and 1 876765 (Tube kit) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL DRYER
Model WED9400SZ1
Near Foxborough, Massachusetts 02035
Aimee
Job Details:
09/19/2023
"Found the blower broken, replaced and checked the bearing Al good and belt.Tested dryer complete; used 1 WP697772 (Blower) from stock"
We serviced a
THERMADOR DISHWASHER
Model DWHD650WPR/13
Near Franklin, Massachusetts 02038
Aimee
Job Details:
09/19/2023
Found water by the switch . Dried-out the pan and ran found leak at valve drips; ordrng 1 10023852 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near North Attleborough, Massachusetts 02760
Aimee
Job Details:
09/19/2023
F5e4 lock F7e1 cant tell speed of tech found the acu on and off slowRan diagnostics found the seal on drain pump leaks.Also needs a lid latch opening and locking up Found water in the cap and mtr. Basement had water in it.; ordrng 1 W11399437 (Drain pump) and 1 W11395618 (Cap) and 1 W11394572 (Latch)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Milford, Massachusetts 01757
Angel R.
Job Details:
09/19/2023
"Installed UI and latch, did not need suspension rods. Tested suspension and it was ok just needed adjustment of feet. Calibrated unit and ran diagnostic cycle and tested ok and balanced.; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Somers, Connecticut 06071
Gary V.
Job Details:
09/19/2023
"Inspected and found cam assy broken, replaced with new cam and cycled, tested fine.; used 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Suffield, Connecticut 06078
Gary V.
Job Details:
09/19/2023
"Installed wash parts and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
09/19/2023
I removed the dryer and started to install the parts but found the wall outlet with a gfci was tripped. I reset the outlet at the wall and checked for error codes as well ran a test cycle. I left the drain pump with the cx. The unit worked as designed. Its recommended for the wall outlet associated with a washing machine to not have a gfci to avoid random tripping.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
09/19/2023
Changed cust main control. Tested unit ran normally. No unusual noises no leaks.Unit working as designed.
We serviced a
GE DISHWASHER
Model GSD4020Y72BB
Near Charlotte, North Carolina 28209
Robert A.
Job Details:
09/19/2023
Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found the switch for the DW was off. I turned on the switch and tested the unit for the cx. The unit is working as designed. I collected the service fee by CC.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
09/19/2023
Replaced gearcase control and sputch tested operation normal ran diagnostics normally no abnormal noise detected ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454741 GEARCASE
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JW3
Near Plainville, Connecticut 06062
Ruben C.
Job Details:
09/19/2023
Checked unit door is normal but found seal was not installed correctly reinstalled tested normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Shrewsbury, Massachusetts 01545
Roger R.
Job Details:
09/19/2023
Found unit has frost buildup on the refrigerator evaporator. Due to unit not draining properly. Will need a new drain pan service kit. Quoted $100.54 for kit and $249 labor rate. Will order and return to install. Checked deli drawer harness and functionality with diagnostics. All tests of deli drawer pass; ordering1 W11457241 (PAN-DRIP)
We serviced a
JENN-AIR WALL OVEN
Model JJW3430DS01
Near Coventry, Connecticut 06238
Amanda R.
Job Details:
09/19/2023
Replaced console tested broil and preheated oven to 350 operation normal
We serviced a
CROSLEY WASHER
Model VAW3584GW2
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
09/19/2023
Complaint washer not spinning unit will not progress past spin cycle I found f0e5 washer overload out of balance. Only code in fault history I checked suspension rods no damage I checked drain pump is working fine all valves working fine. Tub spinning fine agitator working fine. I did find 2 tabs of laundry detergent and 2 tabs of Sofner had been used. Lots of coins in the bottom. Front left level leg was out of adjustment I adjusted to help level washer better. No additional issues found at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
09/19/2023
Came to install part ordered by previous tech. Installed new tub on dishwasher took everything off old dishwasher and installed on new tub. Took pictures after installing parts and unit is ready for use. Unit is in a new build and wasnt installed yet.
We serviced a
KITCHENAID OVEN
Model KODE500EBS20
Near Blacksburg, South Carolina 29702
Mitch H.
Job Details:
09/19/2023
"Removed oven door. Disassembled and replaced outer door. Reinstalled door, checked operation, working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0J
Near York, South Carolina 29745
Mitch H.
Job Details:
09/19/2023
"Customer says issue is intermittent but sometimes has to cancel cycle and start over to stop noise. Tested and checked gear case, clutch and motor, no issues found. Ran diagnostics. Found F2E2 control error. Ordering control. Scheduled return for 9/22 8-1; ordrng 1 W11513246 (Control)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Denver, North Carolina 28037
Mark C.
Job Details:
09/19/2023
Unable to recreate issue unit is fully operational. Instructed customer on proper use and care of the unit.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KBL2
Near Longmeadow, Massachusetts 01106
Chris B.
Job Details:
09/19/2023
Complaint that the unit is not drying out correctly. Ran three diagnostic cycles and heating element will not turn on. Got 13ohms on P4 3-2 but no voltage present at the end of diagnostic to the heating element. Will order control board. Customer prefers after 10am.; ordrng 1 W11672225 (Control Board) and 1 W11573758 (Thermostat)
We serviced a
HOTPOINT WASHER
Model HSWP1000M3WW
Near Springfield, Massachusetts 01109
Chris B.
Job Details:
09/19/2023
Complaint that the unit is not draining correctly. Found no issues with the washer. Great draining and lid switch is working correctly. Agitating correctly. Trip charge already collected in advance.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
09/19/2023
Found no continuity at control to motor. P5 connection. No voltage to motor. Checked continuity at motor. Reading 15ohms. Should be 16-18. Slightly low. Order and replace harness and motor. ; ordrng 1 W11213034 (Harness)
We serviced a
FRIGIDAIRE RABGE
Model FGEF3035RFA
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
09/19/2023
"Burners are fine, it is the bake element that has burned out. Quoted for bake element/labor. Saved estimate. Collected for service call."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Charlotte, North Carolina 28205
Jeff L.
Job Details:
09/19/2023
Unit#340Found the dryer idler pulley actually broke and deformed Im ordering the complete idler and will return on 9-22-23 am; ordrng 2 WPW10314173 (Rollers)s and 1 W10837240 (Idler pulley)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Charlotte, North Carolina 28205
Jeff L.
Job Details:
09/19/2023
"Found led not working properly, need to replace UI board. The unit is stacked and the dryer needs to be dropped down for me access the panel. Nobody is available to drop dryer today. Im gonna reschedule this unit to be repaired on 9-22-23 Im coming back on that day to make repairs and that will give property maintenance time to drop dryer and pull out of recessed wall.; schdld next appmnt for 9/22 FRI AM"
We serviced a
JENN-AIR COOKTOP
Model JGCP548HL00
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
09/19/2023
Burners sparking several times before lighting. Used wire brush and cleaned burners and tested burners now lighting properly.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
09/19/2023
Found washer off balance and cold water screen clogged. Balanced machine and cleaned screen. Ran calibration then self test all checks ok.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Lake Wylie, South Carolina 29710
Mitch H.
Job Details:
09/19/2023
"Tested microwave and found turntable operating properly. Tested multiple times, no issues. Entered diagnostics, found F2E1 stuck key error. Tested user interface, all functions and keys operating correctly. Unit operating as designed. No issues."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
09/19/2023
"Checked and inspected washer. All hoses, valve, drain good, no leaks. Tub shows no signs of damage or leaks. Started cycle, allowed small amount of water to enter, no leaks found, drained, checked hose, no leaks. Found that stand pipe in wall is clogged and water backing up and overflowing pipe. Advised customer of findings and recommended they have a plumber clean line. Washer operating properly and no leaks."
We serviced a
KENMORE REFRIGERATOR
Model ="79571053011"
Near Tolland, Connecticut 06084
Amanda R.
Job Details:
09/19/2023
Replaced right ff door gasket
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Woodstock, Connecticut 06282
Amanda R.
Job Details:
09/19/2023
Replaced all parts operation normal
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24JL00
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
09/19/2023
Installed new control panel unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
09/19/2023
Customer states unit leaves lint on the clothes and drastically wrinkles the clothes. Unit holds no abnormal buildup or residue. Ran a test cycle unit is functioning normally. Contacted tech line spoke with Bruce. Techline states ensure hot and cold are connected to the correct valve. Unit is connected properly. Techline states instruct customer on the proper loading procedures For the unit. Instructed customer on the proper use and care of the unit. Provide file number to customer for customer careFile number 7737359046
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
09/19/2023
Unit is continuously filling due to a stuck open inlet valve. Quoted
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
09/19/2023
Installed new slide rail unit is fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
09/19/2023
"Unit unplugged and slightly pulled out on arrival. Plugged in and started cycle, no water in unit, goes into drain until f9e1 error.Running diagnostics got it to fill, but wash motor not running, did drain fine at end of cycle. Started another cycle and unit drained first as normal, filled , but wash motor just humming. Unit does pull out freely for easier replacementQuoted for sump assy/labor. Saved quote and collected service call."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Webster, Massachusetts 01570
Amanda R.
Job Details:
09/19/2023
Ff door switch broken replaced switch and set temp at recommended
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Plymouth, Connecticut 06786
Jimmy R.
Job Details:
09/19/2023
"Tested unit and found freezer door building up moisture on seals and dripping down door, checked gasket and found sealing but not covering enough causing warm air to get into freezer, lifted door to seal better and added silicone around Cabinet to stop warm air from getting in. Checked all operations and unit is now working to specs ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
09/19/2023
"Ran dryer and found when tumbling unit would make a loud squealing noise and would get louder as it heated up, checked rollers and idler and found idler pulley ceasing up and rollers making noise. Replaced all parts with repair kit ran machine thew a cycle and all operations are now working to specs ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Putnam, Connecticut 06260
Amanda R.
Job Details:
09/19/2023
Puddling on top shelf explained the freezer cools the ff section with zero degree air creating condensation and it drips onto top shelf customer wants second opinion company
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Pomfret, Connecticut 06259
Amanda R.
Job Details:
09/19/2023
Freezer led bad replaced led all lights working ; used 1 W10695459 (LED MODULE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Killingly, Connecticut 06239
Amanda R.
Job Details:
09/19/2023
Strike broken replaced strike ; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Worcester, Massachusetts 01602
Roger R.
Job Details:
09/19/2023
"Unit has a bad drain pump causing error codes. Also this unit has a heater that fall under special project bulletin S17304; used 1 W11412291 (DRAIN PUMP), and 1 W11537778 (HEATER W/NUTS) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Worcester, Massachusetts 01606
Roger R.
Job Details:
09/19/2023
"F6E1, F2E2, F1E2, F0E3 codes in old computer and ui set. Installed new control and UI panel and ran diagnostics and all checks okay. Tested gearcase and no unusual noises. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Grafton, Massachusetts 01536
Angel R.
Job Details:
09/19/2023
"Found connectors that were fixed on harness broken off, this will need a new harness. Put new new connectors on harness temporarily and tested pump, pump is working.; ordrng 1 W11643701 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Worcester, Massachusetts 01605
Angel R.
Job Details:
09/19/2023
"Found wires cut at pump, attached with connectors but found pump was also bad. will order both pump and wire harness, do not have pump on TS used and have not been replaced.; rqstng P&A on 1 W11399437 (Pump) and 1 W11643701 (Harness)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Rock Hill, South Carolina 29730
Jonathan J.
Job Details:
09/19/2023
"Complaint, Dryer Sims Heating up the house. I found airflow issues were the root cause dryer hose was pinched in half behind Dryer Upon arrival. Dryer vent screen had wax buildup not allowing water to flow through it. I cleaned that screen just a dryer duct no additional issues no error codes in moisture sensor is working in diagnostics menu. Light does turn off when I touch the moisture sensor."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
09/19/2023
Complaint dishwasher has damaged flooring and is leaking. Tech line file number 7737358395 damage to flooring and discoloration of drywall has occurred no personal injuries or other issues safety file number 8665505136. Complaint Heating Element - SP W11540964 - Special Project S17304. I replaced heater per special project instructions. I tested operation inspected for leaks no leaks found.; used 1 W11537778 (HEATER W/NUTS) from stock
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Indian Land, South Carolina 29707
Jonathan J.
Job Details:
09/19/2023
"Complaints door is not closing properly open close door error light bulb is not working either. I found F1 E1 error code. I found customer is closing door. Exceptionally light and soft causing open close door. Error code issue to occur. May also be the reason that the micro appliance manager has failed. I am ordering micro appliance manager for F1. E1 error code and lightbulb, no additional issues found or seen in diagnostics. Everything else is working properly. Microwave is also heating as of now. ; ordrng 3 W10886919 (Light)s and 1 W11325786 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Fort Mill, South Carolina 29715
Jonathan J.
Job Details:
09/19/2023
Dryer on occasion will take multiple cycles to get closing dry. I inspected everything. Error code was an F4 E3. error code airflow issue. Customer stated issue was very intermittent. Depending on what he has drying says dryer sheets will always get stuck against filter. I suspect that is probably the cause of customers. Airflow issues. I discovered water was settling on filter filter was coated in wax. I cleaned no additional issues found.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near Worcester, Massachusetts 01604
Roger R.
Job Details:
09/19/2023
"This unit has an insect infestation, which voids all warrantees did not work on unit"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Worcester, Massachusetts 01610
Roger R.
Job Details:
09/19/2023
"Called whirlpool due to unit only partially defrosting. Determined that the sensor was out of acceptable range causing unit to stop defrosting too early. Replaced sensor. Sr 7737360881 ; used 1 WPW10383615 (THERMISTOR,FC) from stock"