Customers complaint is dishwasher still randomly giving long drain error code. Arrived and customer had a load running. Canceled load and it drained properly. Ran diag and found no error codes stored. Drained and filled several times and each time the water drained with no problem. Found the hose clear and the hose properly looped under sink. Cant duplicate any problems at this point. If problem continues recommend taking a picture of the error code on panel. Have already replaced control and pump in previous visits.

Dishwasher not cleaning. Giving motor error. Motor getting 120vac but only hums. Replaced motor sump assy all checks ok. ; used 1 W11085683 (MOTOR/SUMP) from stock

"Installed new primary valve and water tank, checked for leaks and proper flow. All okay. ; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE"

Complaint unit makes a noise. Ran fan test no noise. Ran compressor test. After a few minutes the unit started to have viberation noise. Pulled the unit forward and the noise went away. Unit tested ok.

Replaced cooktop. Tested ok.

On bake the temp will only get to 230-240 degrees. Broil and connect work fine. No heat from bake element. Tested at the board element open. Needs new bake element. ; ordrng 1 WPW10207398 (Hidden Bake element)

Not agitating or spinning capacitor leaking oil replaced capacitor calibrated unit ran automatic test operation normal ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR

Ice maker not making ice broken wire going to ice maker coming out of cabinet yellow with red tracer fixed wire ice maker just keeps cycling quoted for ice maker damper assembly making noise quoted for that also

Complained leaked a decent amount of water a couple of times couldnt duplicate issue today over sudsing occurring ran a quick wash customer did a load after I left and it didnt leak

"Lost complete cooling compressor kicking off on overload replaced start relay compressor started and stayed on explained if bottle of water freezes overnight then can add some food inside ; ordrng 1 WPW10197428 (Start relay), used 1 8201786 (OVERLOAD/RELAY KIT) from stock"

Complaint that the unit is leaking water from the back and found error code F9E1 pond drain. Ran diagnostic test and all running normal. Found coins in the washer. Removed all coins. Found no issues with the valve or drainage. No issues found with the washer nor leakage. Collected minor repair charge.

Dishwasher not draining. Pump only hums. Removed pump found propeller broken. Replaced pump and ran self test all checks ok. ; used 1 W10876537 (DRAIN PUMP) from stock

"Tested and found dryer only has one leg of power, 116V, coming in. Checked wall outlet found same result. Advised customer they would need to have outlet and/or wiring checked.; dspstn on spec-tagged invntry: 1 WP3392519 THERMAL FUSE"

"Replaced control board. Ran calibration, tested, washer now operating properly. All functions tested correctly."

"Replaced evaporator cover assembly. Plugged unit back in. Ran diagnostics, all functions tested correctly and operating properly."

Found unit working properly at this time. Customer stated unit wasnt working but now it is. Unable to determine why it wasnt draining

Complaint water leaking it is leaking from a water pipe behind the unit showed customer

"Found ice maker bad. Cycling continually but not filling. Quoted $119.99 for new ice maker and $199 labor. Replaced, tested and unit filled properly. ; used 1 W10884390 (ICE MAKER) from stock"

Installed new harness and unit finally working properly.

Retuned to install new harness and pump. Installed parts and reassembled unit. Ran unit through service mode and then drain spin cycle. Unit working as designed.

"Broken freezer handle, missing, and mount broken, repair would be a new door. Also not getting water/ice. Can hear valve humming. With door no able to fix she will replace unit. Collected for service call only, split payment between both appliances looked at.Door in nla"

"Unit taking long time to complete cycles, seems to be sitting for extended periods of time. Ran unit on rinse and spin, filled, agitated, drained fine, went into spin fine.Did take extra to complete, but increasing remaining time though running empty.Went through full tests with office lead tech.Recalibrated.Ran auto test fine, showed basket speed during spin and got to 1800.Error history.Dc (door switch), 3c2 (wash motor), 4c (water supply), ddc (door switch)Ran through rinse and spin again since wasnt tested in cycle after recalibration. Again got to about 6 min left then went back up to 12 on empty load.Quoted for control and pressure switch.Collected for service call"

Customer complained of f2e1 stuck key error. Found unit needs UI panel. Unit is out of 2 year warranty but part is covered under extended warranty. Quoted 256.33. Customer paid via card. Scheduled return call for 6-7-23 am. ; ordrng 1 W11449117 (Ui control panel)

Customer complained of f9e1 error now and unit wont drain. Upon arrival found f9e1 error found voltage to pump but pump not running. Pump would run then stop and wouldnt run. Replaced drain pump from ts. Reassembled unit and Ran component activation to test all functions. Showed customer unit working properly including draining. Verified proper operation. ; used 1 W11399437 (Pump) from stock

"Installed new compressor pulled vacuum then recharged. Please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A 1 W11504419 COUPLING 8/7 AL-AL , 1 W11504420 COUPLER 8/6 NR MS00 , 1 W11504448 COUPLER , and 1 W11506623 COUPLING 5/5 NR MS00"

"Door not closing properly, found door closer worn on right door and missing screw. Added second screw and holding much better, gave quote for replacing if they decided to do so"

"Customer complained unit not working , not heating. Upon arrival unit was in new build. Found burners would come on but not heat. Found unit had 243 on L1 and 120 to L2 and 120 to L 1 to L2. Unit not wired properly in the home. Unit is wired correctly at pigtail to terminal. Informed customer/ builder issue is with the power. Unit cant work as designed with issue at hand, informed customer to fix electrical."

Checked and found left front burner very slow to light. Swapped left and right front burners which are the same. Problem moved with burner. Ordering burner.; ordrng 1 WPW10515455 (Burner)

"Customer complained unit is banging around when washing. Ran service mode and unit didnt make any noise, found out of balance load error. checked suspension and unit suspension good, took off tub ring and no clothes inside drum between basket. Asked customer for towels and loaded a few towels and shirts and wet the laundry down and ran a drain/spin cycle, unit didnt get off balance. Informed customer unit is being overloaded or ran off balance and will bang around if clothes arent loaded properly. Customer doesnt speak good English so Informed to read use and care guide. Called techline to report findings. Sr#7736539611."

Replaced the suspension rods. Calibrated unit. Ran diagnostic. Tested ok.

Unit checks okay. No faults stored and unit working properly.

"Unit is pretty beat up.Lots of lint back up in unit, pulley, belt , supports worn. Start button gone, ( just pushes switch on circuit board to operate), missing legs.Quoted to clean out lint, and replace pulley, belt and support which will get unit running better.Approved, replaced pulley, supports and belt, cleaned out excess lint and unit running much smoother; used 1 4392067 (DRYER REPAIR KIT) from stock"

Complaint that the unit is making loud noise while washing. Found gear case leaking oil causing clutch not to disengage. Will order parts for a return trip. ; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Drive Clutch) and 1 W11449840 (Gear Case) and 1 2xFrameJob (2x Frame Job)

Complaint that the unit is not dispensing water properly. Found bad water filter. Customer mentioned that the filter was a brand new filter and that the refrigerator water flow was ok before using the new filter. Customer will need to change the filter. Mentioned to the customer to prime the new filter first before adjusting the filter usage. Found no issues with the water pressure nor with the fridge. Calibrated water level.

"Installed screws and interlock, cycled, and tested fine now.; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK SP W11245251"

Replaced parts started a vinegar bath calibrated unit ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10902814 WASHPLATE

"Checked and found ice maker operating properly but not dispensing ice. Found yoke stripped on motor shaft. Ordering motor, yoke and divider.; ordrng 1 W11671282 (Auger motor) and 1 WP63052-2 (Yoke) and 1 W11378860 (Washer) and 1 WPW10309864 (Divider)"

"Cs called for icemaker not working again and was seeing frost on back wall. Rf evap is clogged, measured 57 in rf.Quoted for Evap/sensor plus labor cs will defrost unit.Accepted office to contact customer to schedule return when parts come in.; ordrng 1 DA97-12609C (Evaporator cover assy) and 1 DA32-00011C (Rf sensor)"

Installed new main control board and unit responding properly and all functions working. ; dspstn on spec-tagged invntry: 1 W11616491 CNTRL-ELEC

Complaint dishwasher is leaking all over the floor. Coming out from underneath the front middle of the door. I found a gasket in the corners. Both corners has collapsed. I replaced door gasket. Also found middle rack was as low as it could go may be causing spray arm to stop midcycle creating an over spray condition. I checked front sides and back of dishwasher to make sure there was no leaks coming from the tub no leaks found at this time. Coming from tub. I checked bottom seal to make sure there was no debris in the bottom seal. No debris found. I checked hinges I did find drain hose was heavily pinched. I corrected drain hose issue. I ran a diagnostic cycle also discovered heavy Sudsing occurring recomended customer to not wash dishes with detergent before placing in dishwasher. No additional issues found with dishwasher at this time.; used 1 W11483553 (GASKET) from stock

Found unit has a bad bake ignitor. Broil ignitor ok. Quoted $89.99 for ignitor and $239 for labor. ; ordrng 1 12400035 (IGNITOR FLAT)

Found dryer had noisy drum supports. Quoted $79.99 for dryer maintenance kit and $199 labor charge. Replaced worn parts and delinted dryer including the lint screen area. RECOMMEND HAVING VENT CHECKED AND CLEANED IF NECESSARY. ; used 1 4392067 (DRYER REPAIR KIT) from stock