We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Tolland, CT 06084
Chris B.
Job Details: 11/13/2023
Complaint that the door switch is broken. Call customer 15min. Before arrival. Customer complaint that the middle shelf is broken and will not hold the deli drawer. Took pictures and customer will call Whirlpool for approval for the part.; ordrng 1 W11123941 (Door Switch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ellington, CT 06029
Chris B.
Job Details: 11/13/2023
Replaced part and unit working normal. Whirlpool has sent the part to customers home.
We serviced a
MAYTAG DRYER
Model MEDE400XW0
Near Somers, CT 06071
Chris B.
Job Details: 11/13/2023
Complaint that the unit is making a loud noise while tumbling. Found bad rollers and idler pulley. Quoted parts and labor.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Westfield, MA 01085
Chris B.
Job Details: 11/13/2023
Replaced all parts and unit running normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Waterbury, CT 06705
Jimmy R.
Job Details: 11/13/2023
"Checked over unit and found machine leaking water from under unit and coming forward, checked for leak and found water line for ice maker leaking when unit would fill. Replace all fill tubes and fitting cycled ice maker and unit is now dry and operating to specs ; dspstn on spec-tagged invntry: 1 WPW10279882 TUBE-WATER and 1 WPW10279884 TUBE-WATER , used 1 WP2198677 (FITTING 1/4-1/4) from stock"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Prospect, CT 06712
Jimmy R.
Job Details: 11/13/2023
"Tested oven due to oven over heating everything and found oven off and to hot about 40 degrees, ran diagnostics and found error F2e1 stuck key checked if oven had been adjusted and was set to 0 ran oven threw a reset and reprogrammed cntrl. Heated oven back up to 350 degrees and found unit still off some calibrated temps and unit is now reading perfect. Heated to 400 and temps are now spot on and working to specs"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 11/13/2023
"Checked over unit and found heater bushings almost dissolved fully, replaced heater with new stainless bushings ran machine thew a wash and drain cycle found all operations now working to specs ; used 1 W11537778 (Heater) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LV2
Near Manchester, CT 06040
Jeremy B.
Job Details: 11/13/2023
Air fry fan making noise. Was able to adjust all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Manchester, CT 06040
Jeremy B.
Job Details: 11/13/2023
Fresh food light not working at top. Needs new module and control. Found ice build up on evap like door wasnt closed. Cleared ice cleaned condenser. Will order new light. ; rqstng P&A on 1 W11527432 (Led) and 1 W11043763 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Manchester, CT 06042
Jeremy B.
Job Details: 11/13/2023
"Dryer not tumbling found belt broken. Found door seal fell off. Installed repair kit and tested dryer now tumble la but needs new seal. ; rqstng P&A on 1 W10906683 (Seal) and 1 WPY055980 (Adhesive), used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESR/AA
Near Attleboro, MA 02703
Angel R.
Job Details: 11/13/2023
"Ice clumping up in FF IM, auger working ok and IM as well. IM was recently replaced as well as IM siliconed. We are likely dealing with leaky fill valve causing ice to form in cavity as IM bucket is stuck and customer reported it freezing and getting stuck there. Refrigerator Valve DA62-04027C no longer available."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Matthews, NC 28104
Jonathan J.
Job Details: 11/13/2023
"Complaint other company had been out here since the end of 2020 all of 2021 and 2022 unit not cooling in freezer not making ice has not made ice since august of last year lighting keeps flashing strobing water like keeps freezing have to take a hair dryer and heat the ceiling up of refrigerator to get water out of door. I found ice maker heaters are open I found no voltage getting to defrost heater in freezer section customer will have to unplug or kill power to unit before arrival found door gasket on right side of fresh food section is shredded out found ui has leds that are not fully displaying I found all other evaporator fan motors are all working fine but the freezer fan is hitting ice. Frozen over again. Ice maker has e2 error code lost position. Pantry harness and wire are fine as of now. Full frost patterns develop on both evaporators in test 4. Am ordering all parts seen failure for ice box fan working fine checked all dc voltages.customer still has parts on order with another company doors x3 per aig not sure why unit would need doors but ok. ; rqstng P&A on 1 W11330971 (Ui) and 1 WPW10675033 (Main control) and 1 WP67006337 (Evap fan motor assembly) and 1 WP67006337 (Fan) and 1 W11683244 (Led kit) and 1 W10846057 (Grey gasket) and 1 W11658802 (Ice maker) and 1 W11197489 (Heater) and 1 W11226501 (Heater) and 1 W11429989 (Solonoid), ordrng 1 2xtime"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Canton, CT 06019
Ruben C.
Job Details: 11/13/2023
"7737778345 checked found glides for ice bin binding no letting bin open fully ordering glides called techline to document; rqstng P&A on 2 WPW10170835 (Glides)s and 1 WPW1017098 (Glide and suport), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28278
Mitch H.
Job Details: 11/13/2023
Checked and found rubber collar on blower wheel side of motor loose making motor bounce and vibrate causing noise. Ordering motor. Checked part availability and scheduled return for 11/17 pm.; rqstng P&A on 1 W11234001 (Drive motor)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/13/2023
"Attempted to remove rotor, could not get screw to come out. Broke two impact bits trying. Will need to remove and replace gear case, screws and related parts. Advised customer of situation, checked part availability. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11449841 (Gear case) and 6 W11027980 (Screw)s and 1 W10752189 (Screw) and 1 W11553312 (Washer) and 1 W10734521 (Slider) and 1 2Xtime (2X time)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Torrington, CT 06790
Ruben C.
Job Details: 11/13/2023
Checked unit found wash motor seizing had error code for wash motor gave cust estimate for wash motor cust will think about repair 7 days
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS06
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/13/2023
"Removed and replaced right side refrigerator door. Adjusted and aligned doors. Tested, operating properly."
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near York, SC 29745
Mitch H.
Job Details: 11/13/2023
"Tested and confirmed noise issue. Found lint chute dented and rattling. Ordering chute. Checked part availability, advised customer that office will call to schedule when part arrives.; ordrng 1 W11117429 (Chute)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near York, SC 29745
Mitch H.
Job Details: 11/13/2023
"Removed and replaced freezer door, ensured gasket was sealing properly around full perimeter of door. Was actually able to hear and pinpoint noise this time. Found fans operating properly and quietly. Noise coming from compressor vibration. Loosened and ensured rubber isolators were properly positioned. Added additional spacer to stop vibration. Reinstalled back, tested, compressor running and not making noise at this time. Left fan motors with customer."
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4024HW0
Near Springfield, MA 01108
Roger R.
Job Details: 11/13/2023
Found unit had a pinched drain hose. Straightened hose and unit drained properly.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near East Longmeadow, MA 01028
Roger R.
Job Details: 11/13/2023
"Installed new main board, HMI, wiring harness and door switch. Unit still not giving end of cycle signal. Called whirlpool tech support and this unit is now under review for replacement. Whirlpool will contact client as well as us to inform of results."
We serviced a
LG REFRIGERATOR
Model LRSC26945TT
Near Springfield, MA 01108
Roger R.
Job Details: 11/13/2023
Unit leaking at the bottom of the freezer door. Tubing inside door leaking Door is no longer available from manufacturer. Charged trip charge only.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Springfield, MA 01118
Roger R.
Job Details: 11/13/2023
"Found unit has a bad main board. Cannot get into diagnostics and unit giving float switch with no water in switch area. Will order and return asap. ; ordrng 1 W11410066 (Board, main)"
We serviced a
WHIRLPOOL WASHER
Model MHW8200FW0
Near Wilbraham, MA 01095
Roger R.
Job Details: 11/13/2023
Found unit leaking from soap dispenser area due to a sludge buildup in the dispenser drain area. Showed customer how to remove dispenser drawer and disassemble to clean.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Bristol, CT 06010
Ruben C.
Job Details: 11/13/2023
Checked unit found strike broken cuasing door not to lock replaced strike ran diagnostics normal tested components normal; used 1 W11457841 (Strike) from stock
We serviced a
WHIRLPOOL OVEN
Model WOD51ES4ES00
Near Bloomfield, CT 06002
Chuck M.
Job Details: 11/13/2023
Customer complaint is that ovens were not heating properly. Inspected and found temperatures were set to Celsius. Changed to Fahrenheit and tested oven. All checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Holyoke, MA 01040
Mike K.
Job Details: 11/13/2023
"Unit under 1yr wp warranty per service bench. F0e2 only error in history. Complaint of noise in final spin. Basket moves freely, no bearing noise. Ran self test. Grinding when going into spin.Came is skipping, found oil leakage. Ordering gear case, cam, actuator and agitator plate ; ordrng 1 W11454372 (Gear case) and 1 W10721967 (Cam kit) and 1 W11481722 (Actuator) and 1 W11611297 (Belt) and 1 W11397111 (Washplate)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Newington, CT 06111
Chuck M.
Job Details: 11/13/2023
Installed heater and cleaned out excess melted plastic. Tested and dishwasher checked ok. ; dspstn on spec-tagged invntry: 1 W10703867 HEATER
We serviced a
WHIRLPOOL WASHER
Model WTW6400SW2
Near New Britain, CT 06051
Chuck M.
Job Details: 11/13/2023
Installed suspension and hub. Tested in drain and spin. Washer checked ok.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Northampton, MA 01062
Mike K.
Job Details: 11/13/2023
"Receipt shows 11/12/2023 as purchase date, was delivered 12/07/2923 but didnt have documented. Call created 11/06/2023 so covered under 1yr wp warranty.Door falling down. Replaced broken hinge assy and unit testing fine"
We serviced a
BOSCH DISHWASHER
Model SHXM65Z55N/01
Near Northampton, MA 01060
Mike K.
Job Details: 11/13/2023
"Unit is stopping mid cycle, getting an e24 error. Filter looks fine.Put unit into drain and drain out fine, filled and cancelled to drain and flow seems low. No kinks and hose looks clear, disconnected from disposal and found big seed obstructing end of drain hose, cleared and tested again, flow light on is to be normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWA00
Near Holyoke, MA 01040
Mike K.
Job Details: 11/13/2023
"Unit came from Sears circa 2009. Unit had stopped cooling then seemed to start cooling again.Measured temp and 34 in fr, good air flow.Sealed system issue.Quoted for compressor/evap/labor, denied. Collected for service call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW01
Near Holyoke, MA 01040
Mike K.
Job Details: 11/13/2023
"Unit is at hospital, shipping/receiving. Unit unplugged on arrival complaint of not cooling. Plugged in and compressor running, evap fan running.Unit not under service pointer by serial range, but is under wp 1yr warranty. Took photo of receipt.Let unit run and scheduled evap pattern, frosting heavily on first turn, though was off, so expected, but with complaint believe we ar looking at a sealed system issue. Ordering compressor, 2x job; ordrng 1 W11370574 (Compressor) and 1 W11504419 (Coupler) and 1 W11504420 (Coupler) and 1 W11490399 (Drier) and 1 W11506623 (Coupler) and 1 W11504448 (Coupler) and 1 R600a (R600a) and 1 2xtime (2x time)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Matthews, NC 28105
Jeff L.
Job Details: 11/13/2023
Found water in the tub Customer wants to be run at end of afternoon calls. Rescheduled for 11-17-23 pm needs a new drain pump and control.Part#W11396717Part#W11624943; ordrng 1 W11396717 (Drain pump) and 1 W11624943 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Matthews, NC 28105
Jeff L.
Job Details: 11/13/2023
Wife advised me to contact husband I did so by leaving 2 voice mails waiting for a return phone call; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Matthews, NC 28105
Jeff L.
Job Details: 11/13/2023
Spoke with Adam with safety team. Found the gear case had a blow out got oil on the pulleys and the belt was slipping giving a burning smell. In order to make this a good repair the following parts need to be replaced. Oil had covered everything under the washer cant get all of it off components. The motor and gear case are covered under factory warranty for 120 months from date of purchase (please see pic of purchase receipt)Part#W11454734Part#W11283592Part#W11239857Part#W10721967Part#W10902814
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Matthews, NC 28105
Jeff L.
Job Details: 11/13/2023
Replaced both door gaskets for fresh food section unit sealed and checked okCall complete
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Charlotte, NC 28226
Jeff L.
Job Details: 11/13/2023
Took oven door apart and tightened handle screws till handle was secure with no movement. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28277
Jeff L.
Job Details: 11/13/2023
Upon arrival Advanced Appliance was on Job (Tech Matt) I took picture of house and address so we can get paid. Advanced ran the callCall complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Vernon, CT 06066
Amanda R.
Job Details: 11/13/2023
Complaint that top rack is hard to pull out and has wiggle in it explained the wiggle is normal and the rack will loosen up as it gets used
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW1
Near Vernon, CT 06066
Amanda R.
Job Details: 11/13/2023
Customer said no leaking since bellow replaced explained door will be harder to close because bellow is brand new customer had a couple issues with Ui still Replaced Ui
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Worcester, MA 01602
Aimee Z.
Job Details: 11/13/2023
Found mice or rat ate through harnessTook photoNeeds harness seen chewed wire at valve not getting water Stopped there
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Ludlow, MA 01056
Roger R.
Job Details: 11/13/2023
Found unit clicking during spin cycle. Noise coming from inside gear case. Unit needs a new gear case. Quoted $269.99 for part and $179 additional labor rate. Customer will call if repair is desired ; ordrng 1 W11454734 (GEARCASE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Easthampton, MA 01027
Mike K.
Job Details: 11/13/2023
Replaced ice Shute assy and unplugged/plugged unit to reset. Verified both paddles functioning and no light leaks seen in chute when closed. Turned icemaker back on and set for fast ice
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Rock Hill, SC 29730
Mitch H.
Job Details: 11/11/2023
"Tested and ran diagnostics. Found F7E2 motor error. Attempted to run diagnostics cycle, unit filling properly but motor failed to start. Ordering pump/motor. Advised customer that office will call when part arrives.; ordrng 1 W11460946 (Pump/motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Indian Land, SC 29707
Mitch H.
Job Details: 11/11/2023
"Tested and ran diagnostics. Test 56 shows E2 and E5 ice maker errors. Ran test 57, ice maker timed out and didnt complete cycle. Ran test 36, ice box fan operating properly. Ordering ice maker. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11658802 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/11/2023
"Removed and replaced freezer door. Reattached water and wiring. Aligned doors. Tested dispenser, working correctly. Ran test 44, ice maker cycled and returned to home office properly. Ran test 45, valve activated and filled correctly."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Davidson, NC 28036
Vincent O.
Job Details: 11/11/2023
Found burner cap on small LF burner is not the correct cap and will not seat properly. Order and replace caps.; ordrng 1 WPW10597129 (cap-burner)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/11/2023
"Part received damaged. Line bent and no caps present. Unable to contact customer. Had to leave message. ; ordrng 1 W11578205 (Compressor), dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11506621 COUPLER 6 NK MS 00 , 1 W11506623 COUPLING 5/5 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/11/2023
Installed new mullion rail. Tested and verified proper operation. All functions check ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/11/2023
Unable to duplicate complaint at this time. Found evidence of water run down left side of door. Model tag soaked after running indicating poor seal. Replaced seal. Tested and verified proper operation. No leaks found. Advised customer to keep eye on unit for first few washes. ; used 1 W11483553 (GASKET) from stock
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/11/2023
Installed new control and harness. Tested and verified proper operation. Unit draining properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mooresville, NC 28115
Vincent O.
Job Details: 11/11/2023
Found UI completely dead upon arrival. No display or operation. Performed hard reset. Unit now working. If issue returns customer will need UI and main control. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Springfield, MA 01104
Roger R.
Job Details: 11/10/2023
Installed new basket due to off balance and poor spinning
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Avon, CT 06001
Chuck M.
Job Details: 11/10/2023
Installed wash motor and tested. Showed customer it works.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Somers, CT 06071
Gary V.
Job Details: 11/10/2023
Techline Sr#7737547203.; ordrng 1 W11416362 (Wash pump)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Ellington, CT 06029
Gary V.
Job Details: 11/10/2023
"Installed new acu and cycled, tested fine."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mansfield, CT 06269
Amanda R.
Job Details: 11/10/2023
Replaced motor and blower wheel tested sounds normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Springfield, MA 01151
Roger R.
Job Details: 11/10/2023
"Found unit has a bad wash motor. Will need a new wash motor/ sump assembly. Will order and return to install. ; ordrng 1 W11613480 (Assy, sump)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Torrington, CT 06790
Ruben C.
Job Details: 11/10/2023
Checked unit found basket is off center cuasing off balance could not get agitator off ordering basket gearcase and agitator 2 time ; ordrng 1 W11449840 (Gearcase) and 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W11513243 (Basket) and 1 W11551646 (Lock nut) and 1 Time (Extra time)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Springfield, MA 01128
Roger R.
Job Details: 11/10/2023
Installed new main control. Unit working properly now
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Huntersville, NC 28078
Robert A.
Job Details: 11/10/2023
I installed the ordered part for the cx and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP
We serviced a
JENN-AIR OVEN
Model JDS1750ES0
Near Charlotte, NC 28211
Robert A.
Job Details: 11/10/2023
Cx complaint that the units display is not working. I inspected the unit to confirm the complaint. The button respond to commands just nothing shows on the screen. I cycled power and secured the display control connectors. The unit is working as designed. I collected the service call fee by CC.
We serviced a
KITCHENAID REFRIGERATOR
Model krff707ess01
Near Charlotte, NC 28204
Robert A.
Job Details: 11/10/2023
"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the unit temp was warm and the compressor and fans were not running. The interior lights were on and the control board is getting 121v. The control relay clicked multiple times and the compressor came on, about a min later it shut off again. I cycled the power and the unit began to cool, the compressor as well all fans ran fine. The unit needs new control boards to resolve the issue. I quoted the cx and collected the service call fee by CC."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Charlotte, NC 28262
Robert A.
Job Details: 11/10/2023
Cx complaint that the unit is not dispensing water. I inspected the unit to confirm the complaint. The unit dispenses water but the pressure is very low. I removed the filter and the water pressure is fine. The cx needs a new water filter to resolve the issue. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, NC 28269
Robert A.
Job Details: 11/10/2023
"Cx complaint that the unit not making ice. I inspected the unit to confirm the complaint. I found the ice box fan is not running in test 36. I replaced the icebox fan, it still did not run. I checked the control board connector for the fan (p8 5-4) it was getting 2v. I secured the connector and tried the fan again and it worked. The unit is working as designed.; used 1 W10846539 (Ice box fan) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Indian Trail, NC 28079
Jeff L.
Job Details: 11/10/2023
Replaced parts unit ran and checked okCall complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Matthews, NC 28104
Jeff L.
Job Details: 11/10/2023
Opened box to icemaker and rake guard was broke off at plastic tab (see pics). Left the other parts with customer so they can be installed with the icemaker.Part#W11087434; ordrng 1 W11087434 (Ice maker)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Matthews, NC 28104
Jeff L.
Job Details: 11/10/2023
Unit giving shorted key fault code need to replace the UIPART#W11229663; ordrng 1 W11229663 (UI)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Matthews, NC 28105
Jeff L.
Job Details: 11/10/2023
Replaced parts ordered unit ran and checked ok Call complete
We serviced a
KITCHENAID WALL OVEN
Model kode500ess02
Near Charlotte, NC 28270
Jeff L.
Job Details: 11/10/2023
Found good voltage a both boards however the boards are failing and not allowing unit to operate. To make a good repair both boards need to be replaced. Scheduled for 11-16-23Part#W1117930Part#W108016652 x frames; ordrng 1 W11179310 (Board) and 1 W10801665 (Board) and 2 2xframe (2xframe)s
We serviced a
WHIRLPOOL DRYER
Model MED7230HC3
Near Holden, MA 01520
Angel R.
Job Details: 11/10/2023
"Thermal fuse was bad, replaced with TS.; used 1 3392519 ( ) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, NC 28216
Robert A.
Job Details: 11/10/2023
"Cx complaint that the unit makes a loud creaking sound. I inspected the unit to confirm the complaint. I found the unit is cooling fine. I ran test 3 for the damper door and identified the noise coming from the damper door. The unit needs a new damper door to resolve the issue. Im ordering the part for the return visit. The RC door are Uneven at the top, Ill adjust on the return visit.; ordrng 1 WPW10479155 (Damper door)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Charlotte, NC 28214
Robert A.
Job Details: 11/10/2023
Cx complaint that the unit sparked and now the right side burners dont work. I inspected the unit to confirm the complaint. I removed the rear panel and found the wire harness exposed and shorted to the frame. The harness needs to be replaced to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11531756 (Main harness)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Charlotte, NC 28214
Robert A.
Job Details: 11/10/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505MOBS3
Near Torrington, CT 06790
Ruben C.
Job Details: 11/10/2023
Checked unit did not find any issues with unit at this tested operation normal flames are looking normal
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Winsted, CT 06098
Ruben C.
Job Details: 11/10/2023
Replaced gearcase basket and washplate had to chisel out washplate ran calibration and ran diagnotics operation normal agitating spinning and draining normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Farmington, CT 06085
Ruben C.
Job Details: 11/10/2023
Replaced ice maker ran harvest normal advised cust to give 24 hours for production ; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHW03
Near Simsbury, CT 06070
Chuck M.
Job Details: 11/10/2023
Installed door and advised customer to allow time for ice production.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFXC24796S/00
Near Holyoke, MA 01040
Mike K.
Job Details: 11/10/2023
"Customer new filters came with a tool to make fit. Followed instructions which breaks off internal tabs on filter head and new filter fits fine. Verified operation. Part unused, office to refund price of part. Left call as follow up required for part refund only, job is complete.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Westfield, MA 01085
Mike K.
Job Details: 11/10/2023
"Cs did not have any receipts, brought me to sales office.New build home took photo of bill of sale for home, did not have and receipt for appliances.Complaint of too much ice, water/ice leaking when opening door. Found chute clogged, once removed tested in crushed and cubes with no issue, dispenser door operating properly. Explained that just tapping for a single cube can cause door to close prematurely, causing backup/clog and showed how to clear."
We serviced a
SAMSUNG DRYER
Model DV210AEW/XAA
Near Westfield, MA 01085
Mike K.
Job Details: 11/10/2023
"Unit pulled down on arrival. Unit tumbling , not heating, found open heater assembly. Quoted for heater assy/labor. Accepted. Replaced heater assy and unit testing properly.; used 1 DC97-14486A (ELEMENT) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS-3
Near Montgomery, MA 01085
Mike K.
Job Details: 11/10/2023
"Unit not sensing door closed, found no side of double switch with no connectivity. Quoted for switch/labor and approved. Replaced switch and unit testing properly.; used 1 W10727360 (SWITCH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Agawam, MA 01001
Mike K.
Job Details: 11/10/2023
"Had customers met start a clean cycle enroute. On arrival no leaking found. Took off top and no sign of leaking, tipped unit back and no signs of leaking, back of unit clear as well. No water stains found and unit running properly.Possible unit was getting too much soap as last tech so load and go on while customer was also adding soap. Excess suds on this model would come out air trap on rear of tub. All was dry and clear of any staining on arrival. Can also get some condensation from rear vent with warm moist air leaving unit.Showed cs where vent was and suggested adding cup of white vinegar or fabric softener to clean cycle if excess suds are found, was clear during test cycle today."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Belchertown, MA 01007
Chris B.
Job Details: 11/10/2023
Replaced all parts and dryer running normal. Found that the new stem was regular thread vs. old stem that was reversed thread. Had to step out and find the proper nut to finish the repair. ; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/10/2023
"Replaced all parts except for tub as tub was wrong part number and damaged during shipping tub does not appear to be needed at this time. Issue was with HUB and Gearcase. Found two of the shock. Absorbers had also failed out of four. Drive belt was slipping also, causing squealing noise, as well as grooved, pulley from where belt had been slipping across the pulley, wearing a groove into it. Ram control board calibration per diagnostics technical bulletin in technical manual. No additional issues found with washing machine. No abnormal noises found with washing machine here today.; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE 1 W11130362 SUSPENSION , and 1 W11454734 GEARCASE , used 1 W10528947 (HUB), 1 W10721967 (CAM KIT), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/10/2023
Replaced Ice bin Tested operations everything is working fine now no additional issues found. Or reported by customer.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Charlotte, NC 28209
Jeff L.
Job Details: 11/10/2023
Tightened handle unit ran and checked okCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Brooklyn, CT 06234
Amanda R.
Job Details: 11/10/2023
Mouse chewed wires not covered under warranty we will not be repairing this unit
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Prospect, CT 06712
Jimmy R.
Job Details: 11/10/2023
"Checked over washer and found unit stuck in a drain cycle and would not stop, canceled out unit and found machine erroring out off balance. Ran a calibration cycle and reset cntrl ran unit thew a wash and spin and found unit now spinning out and working to specs advised customer on leveling clothes and making sure unit spins evenly this will stop off balance and banging."
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Charlotte, NC 28210
Jeff L.
Job Details: 11/10/2023
Replaced console unit ran and checked ok
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 11/10/2023
"Installed new gearcase belt, and actuator. Tan calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE , used 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"
We serviced a
JENN-AIR KITCHEN
Model WW30430W
Near Cheshire, CT 06410
Jimmy R.
Job Details: 11/10/2023
Installed new high limit and display board heated unit to 350 degrees and unit is now heating up and display is able to be read. Checked all other operations and both unit are now working to factory specs
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Meriden, CT 06450
Jimmy R.
Job Details: 11/10/2023
"Checked over unit and found upper rack falling down causing unit to not wash and rack to not pull out, checked over rack and found both sides of wheels broken off and not holding on track, replaced adjusters with new kit tested rack and unit is now operating normally. Found silverware holder broken on top and sides causing silverware to fall threw and block spray arms, will order new silverware basket. Parts tentative p/a ; ordrng 1 W11158804 (Silverware basket), used 1 W10712395 (Adjuster) from stock, states that autho needed"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Farmington, CT 06032
Ruben C.
Job Details: 11/10/2023
Checked getting error for drain found maserator loose on drain pump replaced drain pump tested operation normal; used 1 W11497943 (Drain pump) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Palmer, MA 01069
Chris B.
Job Details: 11/10/2023
Complaint that the IM is leaking water and leaving a frozen train towards the dispenser. Found shoot clogged with ice. Defrosted the ice maker and cycled the unit and working properly. Mentioned to the customer to keep an eye on the IM for the next few days. Collected Minor Repairs. Customer had a $20 coupon on hand.
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near East Hartford, CT 06118
Jeremy B.
Job Details: 11/10/2023
Customers complaint is washer is leaking. Tested and found when washer drains the house drain pipe backs up. Not a manufacturer warranty problem. Please send. Ill for service call fee.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 11/10/2023
Installed new rail all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Monroe, NC 28110
Jonathan J.
Job Details: 11/10/2023
"Replaced freezer door slides rails, tested operations freezer door is now closing properly and securely every time. No longer getting stuck on left-hand side open. Causing customer to forcefully shut door. No additional issues found with refrigerator here today. Water is dispensing fully from refrigerator door lower icemaker was stuck Had paper thin ice jamming it so that it would not spin defrosted ice spun gear unit filled with water and a cycling. Fine as of now if customer calls back, send lower icemaker."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Killingly, CT 06241
Amanda R.
Job Details: 11/10/2023
Complaint that gap between top of outer tub ring and top cabinet is big and when its full of water and clothes its four inches explained it is normal to have gap going to replace suspension ; ordrng 1 W10780045 (Suspension)