Customer complained dispenser to opening. Upon arrival confirmed complaint. Replaced dispenser from ts. Reassembled and ran service mode and dispenser opened. Verified proper operation. ; used 1 W10861000 (DISPENSER) from stock

"Return to install parts. Ordered. Installed drain pump, pressure switch, line, and cold valve. Ran unit in normal wash and unit filled and started wash, ran drain spin cycle and unit drained and started to spin. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

Replaced thermistor and fan shroud tested normal fan is functioning ; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR

Unit was not plugged in in off for several days need unit on for 24 hours cust will call if any issues made sure no tubing in back of unit is touching

Checked unit tested normal unit needs dedicated electric line if any problems after call back

"Customer complained unit not running, found unit in drain mode. Let unit run out of drain mode and found inlet valve not operating properly. Replaced valve and ran service mode, all functions working. Ran normal wash to test pressure switch, verified proper operation. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"

"Tested unit and found dishwasher would not start a cycle unit would just make a clicking noise, checked over unit and found drain pump not coming on when cycle is started drain just making a noise, removed drain pump a little and it kicked on and started to drain. Removed pump fully and found porcelain piece had gotten in impeller jamming it up making unit not drain and not start, removed piece and ran unit thew a wash and drain cycle All operations now working to factory specs. Wile running found door not sealing on right side adjusted so door will close and seal."

"Ran washer and found when unit would sense a cycle it would make a rubbing noise coming from under unit, traced noises and found coming from motor area. Removed rotor and found slider had been getting hung up wearing the upper part causing noise, replaced faulty slider ran unit threw a wash and spin checked all functions and unit is now working to specs ; used 1 W10734521 (Slider) from stock"

"Ran diagnostics, found F8E1 long fill error code. Customer on well water, will need new fill valve.; ordrng 1 W11210459 (valve)"

"Ran diagnostics and found F7E1. Calibrated, and still had issues. Replaced capacitor and actuator. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 W11395618 CAPACITOR/INTER COIL"

"Ran diagnostics, no error codes stored. Calibrated with no issues. Adjusted legs as drum was not leveled. Threw a load in and put it in drain and spin. Tested ok. Floor is definitely not level, informed customer."

Found low temp reading in fresh food drawer coming in at 7 degrees. Ran diagnostics test all thermistors read ok except that one. Spoke to tech line advised order UI and thermistor. SR#7736745886; ordrng 1 W11664671 (Control) and 1 W11135456 (Thermistor)

Checked unit found bolt on agitator loose retightened bolt tested spin with clothes

Checked unit both freezer and refrigerator gasket will not hold on liner ordering both doors have informed cust could take 4 to six weeks; ordrng 1 LW10636409 (Freezer door white) and 1 LW10636410 (Ref door white)

"Installed new timer and thermostat, cycled and timer now turning tested fine."

"Inspected and found seal on cooktop assy disfigured and took pics, will submit for replacement and call.; ordrng 1 W11175876 (Cooktop assy)"

"Arrived and found unit pulled out and unplugged, found defrost heater circuit open, will order part and call for return trip. Customer did not have sales receipt, they will have for return visit.; ordrng 1 W11650660 (Heater)"

"Inspected and found broken ice maker, replaced with new and cycled, tested fine.; used 1 WPW10300022 (ICE MAKER) from stock"

"Inspected and found e2 fault for ice maker motor failing, cycle thru diagnostics and ice maker motor did not turn, but filled with water, all other functions test ok and passed. Will order new ice maker and call when becomes available.; ordrng 1 W11658802 (Ice maker)"

"Inspected and found unit not defrosting, ohmed heater and found open circuit, will order new heater and call for return date. Thawed unit temporarily so cooling will come back.; ordrng 1 W11650659 (Heater)"

Unit is showing an f9 e1 drain error. Upon inspection found a loose connection to the drain pump. Secured connection unit is fully operational

Customer complained unit leaks from door and front left side. Took off door panel and watched flow in bottom front of unit. No leaks detected. Put on clear door and no odd spray patterns. Replaced door seal due to small amount od water trail on door inner side after running. Reassembled unit and ran unit and no leaks detected after running unit for 20 minutes. ; used 1 W11483553 (GASKET) from stock

"Customer complained unit not wkring, for f3e0, replaced oven sensor and error came back. No damage to wiring from control to sensor. Ordering control board. Will bring element back when retiring . Informed customer office will call when part comes in. ; ordrng 1 W11567368 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT , used 1 WPW10181986 (SENSOR) from stock"

"Return to install parts ordered. Installed inner door, and hinges. Also installed new support that goes from arm hinge to top right switch to prevent switch from closing when door is open. After installing new inner door, hinges and support door still doesnt make proper contact to door switch. Cant find visible defects in frame but door isnt aligned like it should even with new door and hinges installed. Door just needs an extra push on the left side to fully close and get contact with left switch to run. Called techline and informed of issue. Tried to adjust left side interlock and couldnt get issue . Sr# 7736744526 sent picture of frame and light coming through was enough for unit to be deemed not repairable. Informed customer to call whirlpool customer service to talk to them for further information. ; dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"

Replaced ff light switch operation normal ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

Replaced fan and left side control fan still not working needs main control ; ordrng 1 W11443147 (Control)

"Found belt snapped, idler pulley very worn out. Will need to replace belt and wheels. Both parts available at office.; ordrng 1 WP33002535 (belt) and 1 WP6-3700340 (bearing)"

Checked unit found gearcase making noise slider looks normal agitator bolt not coming off ordering gearcase and agitatator; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W11550891 (Agitaor) and 1 W10752187 (Screw)

Complaint that the unit has an error code F6E1. Found seized drum and very hard to tun by hand. Drum would not turn and would cancel out. Customer decided not to fix unit and go with a new washer. Collected trip fee. Payment made through the office because of poor signal.

Replaced water valve and unit running normal. Tested out and called for for water. 1yr warranty on parts and 30 days in labor.

"Not cooling rf or fr, compressor and fans running, air flow fine. Sealed system issue.quoted for compressor, evaporator and drier and labor. Cs will talk it over with wife.Collected service call"

"Replaced compressor, pulled vacuum, held pressure.Filled with 4.3 oz r134a, return line warming.Cleared evaporator and starting to refrost.Cs to monitor; used 1 W11506635 (Coupler) from stock"

"Unit under warranty per service bench, took photo of receipt.Not completing cycles, after a cycle have to wait til next day to start another cycle, will not start right after a cycle completes.F2e1, stuck key, only error in history. ( will store error from holding a button too long)Ran diagnostic cycle.Found water hoses reversed. Rest of test cycle completed fine, agitated/spun/drained fine.Unit level and suspension tests good.Because of the not starting new cycle after completing a cycle and stuck key error and did not have error for inlet temp, will order control and user interface. Office to contact cs to schedule return when parts come in.Cs will use unit and if hose swap has corrected issues will contact us to cancel return.; ordrng 1 W11626074 (Control) and 1 W11626077 (Hmi board)"

"Unit outside warranty per service bench, cs does not have receipt.Unit not heating. Verified 240v at terminal. Traced voltage and found faulty thermostat. Had thermostat with lower temp parameters on truck and used to test, unit heats. Quoted for thermostat/labor.Customer is moving out today, but is leaving dryer. Landlord said it would be fine for new tenant.Phone number for return 18602509111 answer to Matt the Landlord, prefers text; ordrng 1 WP8318268 (Thernostat)"

"Unit under 1yr wp warranty per reciept, took photo.Says trips breaker when in self clean, put into diagnostics and tested door lock, worked fine. No errors code.Tested with self clean on and turned on all burners for 5+ minutes, no issue.Stove functioning fine in testing."

Replaced part and unit running normal. Ran a sealed test and all tested properly. Mentioned to the customer to keep an eye on the unit for the next few days.

Panel keep beeping intermittently and will give stuck key error code. Needs new control and panel. ; rqstng P&A on 1 W10893944 (Control panel) and 1 W10894098 (Control board)

Complaint that the unit is not draining properly. Found clogged drainage. Removed debris in the drain pump area and unit running normal.

Complaint that the unit is making noises while tumbling. Found bad blower. Will order part didnt have it in TS. And will order motor as backup. ; ordrng 1 WP697772 (Blower Wheel) and 1 W11549461 (Motor)

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. I jumped the IM for a harvest test. It completed the test but never filled. I jumped the water valve (L&V), nothing happened. I checked voltage at the valve. There was 122v when water was dispensed and 121v when the IM was jumped. The unit needs a new dual valve to resolve the issue. The ice bin is warped as well making it difficult for the bin to stay in place without falling. Im ordering the parts for the return visit.; ordrng 1 WPW10179146 (Dual valve) and 1 WPW10558423 (Ice bin)"

Cx complaint that the unit has a very hard time opening the door and the paint finish along the cabinet is peeling. I inspected the unit to confirm the complaint. The unit is cooling fine. The door is more difficult to open the longer it stays closed (first time in the AM is the most difficult). The new rubber lining the cabinet does have good friction with the door causing the issue. Paint remnants are on the door gasket from the cabinet paint peeling. I called techline to document the issue. They recommended touch up paint to resolve the issue. Im ordering the paint for the return visit. Sr7736744887; ordrng 1 W10756745 (Touch up paint)

"Cx complaint that the unit is not start cycles. I inspected the unit and confirmed the complaint. The lid lock light just continues to flash. I found multiple error codes: f5e1 f5e2 f5e3 f2e1. I cleared the codes and tried a service cycles, the lights progressed but the unit did nothing. The unit needs a new lid lock and control to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11124713 (Control board) and 1 W11307244 (Lid lock)"

"Complaint water will not dispense from the door. Just replace the water filter only a month ago. Had great water pressure until a couple days ago. I found filter is completely clogged. Has black sediment coming out of the filter after shaking it. Filter is completely clogged. Customer does have lower than expected. Water pressure. Customer has a piercing valve installed behind the refrigerator, we do not recommend that style valve ever be used because it creates a water restriction. I removed water filter unit had full water pressure low. Still lower than expected, but is dispensing perfectly fine out of door. I replaced water valve assembly anyways. No change in water pressure. No additional issues found with refrigerator. Unit has been making ice. ice bin is completely full. Customer did state that the last time she change the water filter she did notice water on her floor. Upon arrival there was no water on the floor and floor was completely dry. No indication of where water may have come from. Instructed customer to keep an eye on water on the floor issues if she notices water on the floor customer to immediately call for service if it is from the refrigerator customer stated water was underneath of the refrigerator and all around refrigerator.; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"

"Checked over unit and found fridge not cooling and freezer semi cold but not freezing items, found ice building up on evaporator panel also found no fan running and air inlets to fridge frozen over not allowing air to flow. Removed cover and found freezer wire harness not plugged in causing no fan no heater and ice to build up, melted ice and plugged harness in, fan motor now running and air now circulating heater operating for a defrost cycle and all other operations now working to specs"

"Complaint dryer, making a burning smell. I found dryer vent was not connected at all. Burning smell was caused by brand new element. Never being used before coupled with the vent not being connected. No safety issues found with dryer today. Tested wash machine as well. no leaking found with washing machine. No additional issues found at this time. dryer was dented, creating a vibrating noise. Hi adjusted back cover of dryer, eliminating vibration. Noise."

"Installed new fuse and interlock all checks ok. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK SP W11245251 and 1 WPM0805101 FUSE,MONITOR 20A"

"Customer had broken adjuster, replaced adjusters from ts. Reassembled and took pictures. Verified operation. ; used 1 W10712395 (ADJUSTER) from stock"

"Installed new thermal fuse and cycled, tested fine.; used 1 WP3392519 (THERMAL FUSE) from stock"

Dryer not starting. Found broken door switch. Replace and all checks ok. ; used 1 WPW10569603 (DOOR SWITCH) from stock

Did bearing test by removing bolt on rotor. Basket was completely free to move and not stable. Basket bearing will need to be replaced. Basket is no longer available.

Observed broken door catch and bezel. Went into diagnostics and got f7e7 error code. Visual inspected rotor and motor. Rotor is missing screw that holds it to motor. Ordering door latch bezel rotor and screw.; ordrng 1 W11394572 (Door latch) and 1 W11545554 (Bezel) and 1 W10752189 (Rotor screw) and 1 W10915701 (Rotor)

F6e3 code displayed on user interface. Error code pertaining communication between user interface and control board. Ordering both boards; ordrng 1 W11591400 (User interface) and 1 W11632339 (Control board)

Freezer dispenser door needs two techs to installed the area is confined and the wires on the bottom need to be feed thru a hole in the hinge to hook them up; O-emld tckt

Checked unit found control would not go into component test also error code for latch ordering control and latch; rqstng P&A on 1 W11322901 (Control) and 1 W11565030 (Latch)

Customer states clothes come out wet an the unit keeps filling with water while in standby. Customer unplugged washer and cut water off. Plugged unit back in and placed unit into drain spin to get the standing water out of the machine. Turned water on and ran a diagnostic cycle unit is showing an overflow error. Found unit to have a stuck hot water valve causing the unit to continuously fill.; ordrng 1 W11316255 (Valve)

"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found the control panel says close door. I checked the interlock switch, it was popped out of position. I corrected the position and tested the unit for the cx. The unit is working as designed."

"Tested unit and found machine filling up ice bin with water and freezing it up causing it to be a big block of ice, cycled ice maker and found when filling unit would over flow from back fill tube. Removed ice maker and found fill clogged up causing the over flow, removed clog and cycled ice maker again, unit now filling properly. Checked water valve for leaking and it seems to be holding advised customer looks like its ok let unit make ice for 24 hrs and go from there"

Cx complaint that the units burners are intermittent. I inspected the unit to confirm the complaint. All burners turned on with no issues but they did not get orange even on high. I waited 10 minutes and two of them (LF & RR) eventually turned orange. The cx said this has been an ongoing issue with all burners. Im ordering new element coils to resolve the issue.; ordrng 2 W11396792 (Element coil)s and 2 W11396790 (Element coil)s

Compressor not coming on lost complete cooling getting power to inverter board ; ordrng 1 W11599968 (Compressor) and 1 W11109499 (Filter dryer) and 1 W11592037 (Overlay) and 1 W11592058 (Thermostat) and 1 W11598145 (Inverter)

"Customer complained unit heating like she wanted. Found unit was heating writhing range with average temp of 403° set at 405° informed customer unit is working as designed, to check owners Manuel for more information. Informed her that metal thermometers wont work and to no open door when preheating. Verified proper operation."

"Cx complaint that the unit is not finishing cycles. I inspected the unit to confirm the complaint. I found error codes: f7e1 f2e1. I checked under the unit and found the cam wheel loose and the belt shredding. I tightened the cam the ran a service and calibration cycle, the cam still slips. The control is intermittent in response as well. The unit needs a new cam, belt and control to resolve the issue, Im ordering the parts for the return visit.; ordrng 1 W10721967 (Clutch) and 1 WPW10427633 (Shield) and 1 W11603810 (Control)"

"Cx complaint that the unit is violently shaking. I inspected the unit to confirm the complaint. I found no error codes. The unit was wobbling, I even the feet to make it steady. I ran a service cycle, all components passed with no issues. The suspension rods are a little more loose than normal Contributing to the aggressive shaking. Im ordering the suspension rods for the return visit.; ordrng 1 W11130362 (Suspension rods)"

Found d bottom of right side fresh food door damaged causing door not to close properly. Needs new door and cam. Customer would like new air filter. ; ordrng 1 W10311524 (Filter) and 1 LW10865738 (Fresh food door)

Observed yoke is stripped on auger motor. It turns loosely by hand; ordrng 1 W11671282 (Auger motor) and 1 WP63052-2 (Yoke)

I called into techline as instructed to document the issue. The track arm is not a replaceable part. The unit can not be repaired.Sr7736750316

Complaint that the unit has marks on the cooktop. Found no cracks nor discoloration on the glass. Was able to remove some of the spots on the glass with just water and paper towel. Showed customer how the marks could be removed and that they are not permanent. Mentioned to the customer that the glass just needed proper cleaning. No parts needed to be ordered.

Cx complaint that the top rack will not stay in place. I inspected the unit to confirm the complaint. I found the clip at the end of the rack has separated not allowing it to stay in place. The rail clips need to be replaced. Im ordering the parts for the return visit.; ordrng 2 WP8565925 (Upper rack stop)s and 2 WPW10508950 (Rack stops)s

Came to install fill tube heater. Found fill tube is clear and heater ohms out. Found open facia heater and water valve not opening when calling for water. Found this happening with both water and ice. Removed filter and tested. Water now dispensing but is chattering. Pressure high. Order regulator kit and facia. ; ordrng 1 W11637688 (Facia) and 1 W10786952 (Regulator) and 1 8212547RP (Pex line)

Error code f1e0. Error code indicates control board needs to be replaced. Issue due to infestation of pests on control board. Customer was not able to verify warranty and refuse to pay.

Screws was loose on oven door. Tighten screws and replaced glass

"Tested dryer and found unit running but would not heat, checked voltage and found 240v at terminal block and 120 on each leg, checked thermal fuses and found good checked heater and found faulty. Replaced bad heater and lubed rollers Vivian vacuumed out unit and ran a cycle, machine now heating and operating to specs ; used 1 WP8544771 (ELEMENT) from stock"

"Tested dryer and found unit had stopped working again and would not power on, checked power to unit and 240v present to terminal block ohmed out fuses and white fuse had blown again. Replaced fuse and checked heater wile unit was running, found machine sending proper power to heater but heat now not cycling on and off, replaced cycling thermostat checked venting and found clear ran a cycle and watched heater. Unit is now cycling heat and operating to specs ; used 1 279816 (Tml cutoff), and 1 WP3392519 (THERMAL FUSE) from stock"

"Checked over machine and found sensing light just blinking and customer unable to get unit started. Canceled out unit and explained all functions to customer advised unit needs to be activated to start otherwise it will not work, ran machine with clothes and all functions are working to specs ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

Complaint washer making a loud squealing noise every wash even empty. I found drive belt slipping is the cause of the squealing noise. I replaced drive belt and performed a calibration cycle no additional noises or abnormalities found. ; used 1 WPW10006384 (BELT) from stock

Installed new control Ui and harness unit is fully operational.; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC

Installed new heater took pics of the surrounding areas. Unit is fully operational with no leaks. Left parts with customer in case of damage claims.; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS

"F7e2, f0e2, F0e5Mcu over temp, says to look for obstruction between tub and basket, spins freely.Oversuds.Off balance load.Cleared history.Ran quick diagnostic cycle, motor is not running.All other functions ran properly.No voltage coming from acu, motor tested properly with ~13ohms on each winding.Quoted for acu/labor. Will think it over, collected for service call"

"Unit does not want to go into diagnostics, took ~20 attempts to get in once and about same second time(worked fine when using different set of keys)F5e4, f2e1 errors in historyLid not open between cycles, stuck key.Cleared errors and ran test cycle said all tests passed, but found f5e4 error again, cleared and ran test again.Same error again. All keys worked in button test.Quoted for door lock, approved, bezel mount broke screwing in door lock, used longer screw that goes all the way through to mount and make usable.Gave option to replaced bezel for part plus return labor. Customer was ok with it as is.; used 1 W10861642 (DOOR LOCK) from stock"

"Under 1yr warranty per service bench.Fr light has been staying off because of frost build up on switch. Found top of freezer door seal with small gap, reformed seal and sealing fully. Advised to leave closed through night to allow to reform"

F3e2 error code bake over temp when turned on power to unit bake heating up with not being selected relay sticking on control quoted for new white control

Replaced compressor vacuumed system recharged with 5.5 oz r134a set temps at recommended started cooling ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

"Ran diagnostics, found long fill error. Put in manual test cycle, actuated valve. No water coming in. Found water turned off at wall. Turned water on, tested, operating properly."

"Unit getting no power, checked fuse and replaced still no power. Will order transformer, magnetron and diode as customer said before unit went out it would not heat up things. Called safety to document, SR#7736711501; ordrng 1 W11256462 (diode) and 1 W11391712 (Magnetron) and 1 W11545871 (Transformer)"

"Inspected and found new ice maker is getting proper voltage but not sending voltage for heater to thaw cubes for ejection, defective ice maker. Will order again and call with return date. Ice maker will be sent back for credit after next visit.; rqstng P&A on 1 W11517113 (Ice maker)"

Customers complaint is refrigerator is loud. Inspected and found all sounds normal. Fans and compressor running as should.

"Tested unit unable to verify customer complaint not cooling on both sides, temperatures check normal 37 if fridge and 03 in freezer, condenser fairly clean only water filter need replace. Customer instruct to replace water filter, unit check working normal."

"Check unit as per customer complaint, found door lock not closing because weight was added to door lid pushing the middle dawn causing the door strike to be out of alignment. I push up middle of lid back in original position and close lid then check door lock locking on operations desire cycle.; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL"

Installed new UI panel and reset controls.

Replaced broken belt; used 1 341241 (BELT) from stock

"Installed new main control and lid lock assembly. All ok. No error codes, ran DLMS calibration cycle. ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK"

Found unit has a leak in the sealed system. Unit not cooling properly and ice ball at evaporator. Will need a new compressor and filter drier. Parts and labor covered by manufacturer. ; ordrng 1 WPW10507886 (COMPRESSOR )

Found unit has a leak in the sealed system and would need a compressor and possibly evaporator. Quoted for parts and labor. Customer to buy a new unit.

Found customer was using extra power feature of washer and customer was not aware that this would cause minimal water at start of cycle. Instructed customer on usage.

"Found broken blower wheel and unable to remove from motor shaft. Replaced both motor and blower. All ok; used 1 WP694089 (BLOWER WHEEL), and 1 279827 (MOTOR) from stock"

Unit has a defrost issue where the freezer evaporator is frozen over and unable to remove. Cover is not available and it is suspected that the defrost heater has failed or the drain is frozen. Customer to buy a new unit.

"Complaint, lower oven is not heating center burner on cooktop is not igniting. I found center burner on cooktop was going over with some kind of a cleaning solution may have been baking soda cannot tell it was a white gelatinous substance. I found big flat bar ignitor in lower oven was open resistance igniter had failed. I replaced flat bar. Glo ignitor tested operations of entire cooktop. No gas leaks. Found all burners are working properly. Both ovens are preheating just fine. No additional issues found. ; used 1 12400035 (IGNITOR FLAT) from stock"

"Found unit not defrosting properly. Checked and found heater circuit open. Quoted for new thermostat and heater. ; ordrng 1 5303918410 (Heater, defrost) and 1 242046001 (Thermostat)"

"Unit has iced over Evap cover in rf.Sensors pass in diagnostics, I set defrost to 8 hour instead of adc.Cleared Evap cover and pulled off cover, Evap is frozen over completely.Steamed clear thoroughly, tested the pair of thermistors and they read 3.7 & 3.6k ohms so readings are equal in equal temps. Drip tray is not warped, Evap position is good, thermistor positioned correctly.Possible door open started build up, cs to monitor."

Found leaking from door due to oversudsing. All suds removed. Cycled unit and verified no leaks. All functions check ok. Instructed customer on proper detergent use and loading.

Found no problem with unit. Issue is with power supply. Reading 122v at each leg from neutral but 0v across L1-L2. This is an electrical issue in the home. Customer will need to have electrical issue resolved. Job Cmpltd