We serviced a
MAYTAG LAUNDRY CENTER
Model MVW7232HW2
Near York, SC 29745
Mitch H.
Job Details:
11/08/2024
"Checked and found wash basket and wash plate broken with holes in them. Removed wash plate, found nothing underneath. Ran diagnostics, no stored error codes. Ran diagnostics cycle, found noise coming from gear case and shaft to basket wobbles. Ordering basket, wash plate, gear case and slider. Advised customer that basket will ship directly to him and he will need to inspect for damage and call to schedule.; ordrng 1 W11178227 (Basket) and 1 W10902814 (Wash plate) and 1 W11449841 (Gear case) and 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ4
Near York, SC 29745
Mitch H.
Job Details:
11/08/2024
"Tested and found left front burner staying on hi heat regardless of switch setting and outer ring not working. Removed and replaced infinite switch. Tested, can now control seining of element but outer ring still not working. Ordering left front element. Checked part availability and scheduled return for 11/13 PM ; ordrng 1 W10823727 (Element)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Rock Hill, SC 29732
Mitch H.
Job Details:
11/08/2024
"Removed and replaced console and ACU control. Reassembled, tested, washer operating properly and holding all settings."
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTSS3
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
11/08/2024
Customer complain unit wasnt draining. Periodically ran unit found salt motor was failing intermittently making it seem like it was draining. Customer was able to run rent cycle and it would drain every time quoted for repair. Customer denied repair collected trip fee via card.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHG2251TF6
Near Belchertown, MA 01007
Mike K.
Job Details:
11/08/2024
"Replaced gaskets and drain hose, smoother out wrinkles in gaskets and seal by fine. Let cs know to leave doors closed if possible tonight so gaskets can form properly"
We serviced a
GE REFRIGERATOR
Model CTX21DABRRWW
Near Amherst, MA 01002
Mike K.
Job Details:
11/08/2024
"Old hot point top mount refrigerator. Complaint of temps to warm. Measured 45 in rf, 13 in fr, fan running fine with good air flow both compartments.Temperature control nla.Collected for service call only via cc"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Northampton, MA 01060
Mike K.
Job Details:
11/08/2024
"Replaced control and put unit into defrost, verified defrost is working, steamed clear evap and vacuumed out drain pan ; dspstn on spec-tagged invntry: 1 W11196400 CNTRL-ELEC"
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAESR/AA 05
Near Northampton, MA 01062
Mike K.
Job Details:
11/08/2024
"Customer will s getting water/ice under deli drawer again. Signs of water coming from rf evap cover.Removed control ver full proper frost pattern and clear draining n. Poured cup water f water down drained n and no back up, can hear water entering pan below.Quoted for panel replacement and additional $50 labor. Customer will they no charge n it. No additional charge for today.; schdld next appmnt for 11/14 THU PM"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF536RPS00
Near Easthampton, MA 01027
Mike K.
Job Details:
11/08/2024
"Replaced brackets and new left side bracket would not fully extend, was able to swap slides from original right side into new left and now working properly"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Holyoke, MA 01040
Mike K.
Job Details:
11/08/2024
"Replaced Washplate, gear case assy and harness. Drain hose split and was able to shorten and have function-able, completed diagnostic cycle fine.; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE and 1 W11449841 GEARCASE"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SG/AA 51
Near Agawam, MA 01001
Mike K.
Job Details:
11/08/2024
"Pulled out new control for return to office and refund, reinstalled original board"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDR25SHBL1
Near Charlotte, NC 28211
Caleb
Job Details:
11/08/2024
Ran unit. Pump running but not enough power to wash upper spray arms. Parts no longer available.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL02
Near Charlotte, NC 28211
Caleb
Job Details:
11/08/2024
Replaced ui. Set up proper software settings. Unit tests fine.
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Charlotte, NC 28226
Caleb
Job Details:
11/08/2024
When I tried to run diagnostic cycle the fast step was turning on the water valve. The unit would power down at that step. Then when trying to enter diags again it would force me out and power down. I cycled the power to the unit and was able to run a full diagnostic cycle. The only error to report is a stuck key. If call back order 1 control. W11618921
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28210
Caleb
Job Details:
11/08/2024
"Wrong ser number, confirmed with Paula. Unit needs door switch. WPW10237959."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Springfield, MA 01119
Jorden
Job Details:
11/08/2024
"Arrived and installed new magnetron, tested fine. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Springfield, MA 01119
Jorden
Job Details:
11/08/2024
"Arrived and installed new door, tested fine."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Wolcott, CT 06716
Andre
Job Details:
11/08/2024
Ck unit upon arrival and found tough and normal option not operation. Install UI and test operation and unit is now working as design also inform customer with panel no need to press down just Tap show customer just by tapping finger on option and unit will operate
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Southington, CT 06489
Andre
Job Details:
11/08/2024
Ck unit upon arrival and found when running tap cold hot water would com into unit from cold water valve check and inspect and found hose reverse cold water hose on hot line and hot water hose on cold line remove and correct issue and test operation unit is now operating to manufacturers specs ; dspstn on spec-tagged invntry: 1 W11168740 VALVE
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Berlin, CT 06037
Andre
Job Details:
11/08/2024
"Ck unit upon arrival n arrival and found F7E5 error code shifter fault, install actuator from stock and ran calibration and found agitator spinning rapid fast try to remove wash plate to check hub and was unsuccessful wash plate would need to be broken apart to be remove order parts to complete repair 2time slot on return; ordrng 1 W10902814 (Wash plate) and 1 W11454734 (GearCase) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W10324651 (Hub), used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Springfield, MA 01119
Jorden
Job Details:
11/08/2024
"Arrived and found evap fan receiving 120v but no operation, replaced and tested fine. Allow 24h for temps to normalize. ; used 1 WP2315539 (EVAP MOTOR) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS11
Near Wilbraham, MA 01095
Jorden
Job Details:
11/08/2024
"Arrived and installed new door, adjusted and tested fine."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Grafton, MA 01519
Glenn
Job Details:
11/08/2024
Replaced wiring harness tested all ok dishwasher fills washes and drains all ok
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Rock Hill, SC 29730
Brandon
Job Details:
11/08/2024
Complaint unit made a loud noise and then would not heat. Found on arrival that element was broken used truck stock to replace element. Tested after installation and everything tested functional. No other issues found; used 1 W10779716 (ELEMENT) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Rock Hill, SC 29730
Brandon
Job Details:
11/08/2024
Complaint unit is making loud screeching noise. On arrival I tested unit and found that the gearcase is bad. Ordering gearcase clutch and agitator for repair. Please let customer know when we can return. Please give tech two slots of time.; ordrng 1 W11550891 (Agitator) and 1 W10721967 (Clutch) and 1 W11449840 (Gearcase)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28278
Brandon
Job Details:
11/08/2024
On arrival I installed parts control and tested unit. Unit tested properly no other issues found.
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ6
Near Charlotte, NC 28278
Brandon
Job Details:
11/08/2024
On arrival I tried to install parts but wrong burner head was ordered. Ordering correct burner head for repair. Part is on special order. Please let customer know when we can return.; ordrng 1 W11662402 (Burner head)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Fort Mill, SC 29715
Brandon
Job Details:
11/08/2024
On arrival I replaced the evap fan and found that the water valve is making loud noise. Ordering valve for repair. Please let customer know when we can return.; ordrng 1 W11482383 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fort Mill, SC 29715
Brandon
Job Details:
11/08/2024
Complaint unit not washing. Found on arrival that pump was bad. Used stock to replace pump. Tested after installation and it tested functional with no leaks. No other issues found.; used 1 W11665769 (MOTOR/SUMP) from stock
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Fort Mill, SC 29707
Brandon
Job Details:
11/08/2024
Complaint unit is making noise. On arrival I tested unit for 20 minutes and no noises found. Unit tested properly.
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Waxhaw, NC 28173
Brandon
Job Details:
11/08/2024
Complaint unit will go through cycle and never say when its finished. Also sudsing error code on unit. Ordering pressure switch ui and control for repair. Please let customer know when we can return.; ordrng 1 W11316246 (Pressure switch) and 1 W11550453 (Control) and 1 W11325572 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Union, CT 06076
Gary V.
Job Details:
11/08/2024
"Inspected and found ice maker injector tube leaking and frozen, will order kit to correct issue. We will call for return date.; ordrng 1 W11750811 (Inlet tube)"
We serviced a
LG WASHER
Model Wm3500cw
Near Chicopee, MA 01020
Jorden
Job Details:
11/08/2024
"Arrived and ran multiple short cycles, could not replicate complaint. Advised customer to capture leak on a recording device."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Chicopee, MA 01020
Jorden
Job Details:
11/08/2024
"Arrived and installed new door and nameplate, adjusted and tested fine."
We serviced a
WHIIRLPOOL WASHER
Model WFW9200SQ02
Near West Springfield, MA 01089
Jorden
Job Details:
11/08/2024
"Arrived and installed hinge, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Charlotte, NC 28216
Johnny
Job Details:
11/08/2024
"Cx stated ice build up at bottom of freezer. I observed a flat drain pan allowing water to spill on floor of freezer instead of going down the drain, I bent drain pan up to keep water in the place it supposed to go. Unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Charlotte, NC 28216
Johnny
Job Details:
11/08/2024
Upon arrival unit would not power on. Replaced control board. Attempted to run service cycle error code f3e1 water pressure sensor fault. appeared. Cleared and ran service cycle again error code. Ordering new sensor ; ordrng 1 W11316246 (Pressure switch)
We serviced a
SAMSUNG WASHER
Model WA54R7200A
Near Charlotte, NC 28216
Clinton
Job Details:
11/08/2024
DC97-16350V unit has bad suspension rods. Will need all four replaced quoted 685.32 paid.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Simsbury, CT 06081
Ruben C.
Job Details:
11/08/2024
"Checked unit not draining found impeller on drain pump broken also was sticking I tried to open ordering latch and drain pump; rqstng P&A on 1 W11396717 (Pump drain) and 1 W11700916 (Latch), states that autho needed"
We serviced a
GE WASHER
Model GUD27ESSM1WW
Near Bloomfield, CT 06002
Ruben C.
Job Details:
11/08/2024
Could not get pulley off gearcase needs to have a pulley puller and whole tub has to be taken out to get to pulley took pic of unit against counter maintenance set there cust is paying for helper; ordrng 1 Helper (Helper)
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model MVW6230HW3
Near Hartford, CT 06105
Ruben C.
Job Details:
11/08/2024
Checked unit ran diagnostics motor would not spin or agitate found capacitor open replaced capacitor unit started spinning agitating normally tested operation normal drain normally; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Hartford, CT 06106
Ruben C.
Job Details:
11/08/2024
Checked unit ran diagnostics ran normal test cycle cust may be putting to much soap or cloths says once in a while clothes come out damp Tod cust do a drain and spin if that happens; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Wethersfield, CT 06109
Ruben C.
Job Details:
11/08/2024
Checked found gearcase grinding when in spin tub is wobbling could not get agitator off ordering gearcase basket agitator and actuator had error for actuator as well; ordrng 1 W10721967 (Splutch) and 1 W11481722 (Actuator) and 1 W11454734 (Gearcase) and 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W10752719 (Basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Newington, CT 06111
Ruben C.
Job Details:
11/08/2024
Replaced tubing and mullion tested operation normal water flow is normal now mullion working normal
We serviced a
KITCHENAID OVEN
Model KFGG504KPS4
Near Plainville, CT 06062
Ruben C.
Job Details:
11/08/2024
Checked unit found ignitor bent outward causing bigger gap between spark adjusted ignitor tested several time soaking normally at this time
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDP665SYN5FS
Near Mansfield, MA 02048
Aimee Z.
Job Details:
11/08/2024
Installed new latch ui and cntrol ran a wash tested the drain and wash pump complete
We serviced a
AMANA REFRIGERATOR
Model ABB1924BRW01
Near Mansfield, MA 02048
Aimee Z.
Job Details:
11/08/2024
Installed new harness with defrost terminator complete
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Millbury, MA 01527
Glenn
Job Details:
11/08/2024
Tested found error code for open motor. Homed out Haines to motor Winding they tested ok at 5.6 each from pins 4-6 & 1-6 on P6 cleared error codes and ran an 2 actual washer cycles took video & pic tested all ok ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER
We serviced a
GE WASHER
Model GTW680BSJ3WS
Near Shrewsbury, MA 01545
Glenn
Job Details:
11/08/2024
Complaint not spinning. Installed part lid lock and drive belt tested in wash cycle and drain and spin tested all ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN406ESS01
Near Ellington, CT 06029
Gary V.
Job Details:
11/08/2024
"Inspected and found bulb in the freezer had loose connection adjusted tightened. Lights are now working. Also, customer wants bin and will order and mail out to the customer; ordrng 1 W10707726 (Bin), dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ"
We serviced a
LG DRYER
Model DLGX7801VE
Near Somers, CT 06071
Gary V.
Job Details:
11/08/2024
"Installed new blower thermostat and cycled, tested fine."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS07
Near Agawam, MA 01001
Mike K.
Job Details:
11/07/2024
"Unit is under 1yr wp warranty per service bench. Just purchased and igniters will not shut off.Each burner will constantly click when the are lit. units work individually. No applicable service pointers. No pinching found at rear spark module, ordering modul , harness and manifolds.Office to contact cs when parts come in to schedule return.; ordrng 1 W11319687 (Spark module) and 1 W10903729 (Switch harness) and 1 W11384736 (Manifold) and 1 W11384739 (Manifold)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Springfield, MA 01118
Jorden
Job Details:
11/07/2024
"Arrived and installed new drain pump, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near West Hartford, CT 06117
Ruben C.
Job Details:
11/07/2024
"Sr Checked unit found friction pad broke due to frame on tub is bent cuasing pad to break called techline to report per tech line ordering tub and seal a two friction pads sr 7740277759; ordrng 1 W11502321 (Tub) and 1 W11425053 (Seal) and 2 8268961 (Pads)s and 1 W11612302 (Hinge left) and 1 W11612303 (Right hinge), used 1 WP8268961 (PAD) from stock"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017H10
Near Worcester, MA 01610
Lee
Job Details:
11/07/2024
"Incorrect model number on ticket, once updated unit didnt show it was registered, customer unable to provide proof of purchase customer will call whirlpool"
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Milford, MA 01757
Aimee Z.
Job Details:
11/07/2024
Mike called Cust to load dishwasher and run on a normal cycle with soap and dishes.When arrived was dripping Opened and then was a lot of soap in dishwasher was loaded correctly Did video chat with Mike Said to flush cold water with vinegar and change soap to finish.Ran normal cycle to205 after cleaning with no dishes.No foam up left in dishwasher.I advised Cust more that once to change soap and do regular cleaning to break soap build up down.Didnt leak after cleaning
We serviced a
WHIRLPOOL RANGE
Model AGR4203MNB0
Near Springfield, MA 01151
Jorden
Job Details:
11/07/2024
"Arrived and found red tag on the gas line indicating a carbon monoxide issue, but the gas supply was still on upon arrival (gas company didnt shut off or lock out anything). Verified good flames and no gas leaks. Contacted techline and they provided SR # listed below. SR #7740277766"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, NC 28078
Ryan S.
Job Details:
11/07/2024
Returned to install new evap fan. Installed evap fan. Plugged unit in. Fan not making noise now and unit not shutting off. Verified proper operation.
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS05
Near Rock Hill, SC 29732
Brandon
Job Details:
11/07/2024
Complaint unit will not stop sparking after being lit on every burner. Ordering manifold and spark module for repair. Please let customer know when we can return and give extra time for repair.; ordrng 1 W10682075 (Manifold) and 1 WPW10475150 (Spark module)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS12
Near Waterbury, CT 06708
Andre
Job Details:
11/07/2024
Ck unit upon arrival and found microwave damage and install in box. Order and outer cover for replacement ; ordrng 1 W11173813 (Door) and 1 W11446916 (Outer case)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Naugatuck, CT 06770
Andre
Job Details:
11/07/2024
"Ck unit upon arrival and found drain pump running consistently and not shutting off ran calibration and pump would shut off and eventually starts right back up. Quote customer for control board and inform customer whirlpool is covering parts but she is responsible for 5e labor which I then quote customer for the labor and customer feels uncomfortable paying for full repair for a job that has not been completed which I then inform customer I would at lease of to collect service charge and deducted the service charge from her full amount on return visit ; ordrng 1 W11607637 (Control), dspstn on spec-tagged invntry: 1 W11038689 VALVE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Charlotte, NC 28278
Clinton
Job Details:
11/07/2024
Ordered led light module ; ordrng 1 W11226500 (Light module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM05
Near Southwick, MA 01077
Mike K.
Job Details:
11/07/2024
"Replaced compressor and pulled out not vacuum, held pressure. Charged with 45 grams r600a. Unit running , return line hose and freezer cooling. Back cover not on tight as had to run suction line a little out of cabinet to keep from kinking line.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504416 COUPLER 8.5/6 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Palmer, MA 01069
Jorden
Job Details:
11/07/2024
"Arrived and found unit fully functional, this design has thermal limiters on the elements themselves and are not removable or adjustable. Unit is operating as designed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBS2777RF
Near Westfield, MA 01085
Mike K.
Job Details:
11/07/2024
"Rf not cooling, had found whole upper section of evap clogged on last visit and throughly steamed clear. Again no air flow today. In diagnostics thermistors working, damper working, evap/condensor fans working. Defrost working. Allowed unit to run defrost with fan on until air flow restored. Door seal fine, a small tear in left rf gasket leaves a small hole, thought too small to affect and expensive part, but could contribute. Seems to be too small for failure in 12 days since being fully steamed clear. With other functions all passing and testing ok it could be a control issue.Left defrost on until defrost thermistor hit 90 degrees with fan running to move air..Quoted for gasket and let cs know next would be control as all function and sensors test properly in units test mode.No additional cost collected for today and customer will think over quote"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Westfield, MA 01085
Mike K.
Job Details:
11/07/2024
"Unit is under 1yr wp warranty. Cs says it has been turning off during cycle. Has on extension to different outlet and is working now. Had tested a heater on same circuit that had worked. Possibly weak breaker. Ran several cycles attached to extension and different outlet. Completed a 2 minute, 3 minute and 4 minute cycle fine. Heating properly. Unit operating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Charlotte, NC 28277
Brandon
Job Details:
11/07/2024
Complaint ui is not registering. Found on arrival that ui is not working as it should. Part already on order please let customer know when we can return.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Worcester, MA 01610
Lee
Job Details:
11/07/2024
"Customer states first use and error code f27Cleared error message, checked pressure hose check okay, found service pointer posted below for f27 software improvements and will order and replace controlTechnical Service Pointer #: W11533288; ordrng 1 W11455206 (Ccu)"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Shrewsbury, MA 01545
Lee
Job Details:
11/07/2024
"Customer states unit stopped mid cycle full of waterConfirmed complaint, found harness broken at drain pump, replaced it off truck and added support clip; used 1 W11643701 (HARNESS LOWER), and 1 W11755726 () from stock"
We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Southampton, MA 01073
Mike K.
Job Details:
11/07/2024
"Trip covered by authorization. Says oven will be on with not showing on , on the display.Unplugged on arrival. Plugged in and it is the convection coil and it was heating without being selected, stuck relay. Quoted for control/labor. Denied."
We serviced a
SAMSUNG REFRIGERATOR
Model RT18M6215SG/AA
Near Easthampton, MA 01027
Mike K.
Job Details:
11/07/2024
Replaced sensors and unit is cooling and fan running. Cs to monitor
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EVMS00
Near Holyoke, MA 01040
Mike K.
Job Details:
11/07/2024
"Fans running, no cool either section. Compressor running, just very quietly.Sealed system. Ordering compressor/drier/evap.Office to contact a when parts come in with authorization to schedule return ; rqstng P&A on 1 W10160407 (compressor) and 1 WPW10143759 (Drier) and 1 12002041 (Evaporator) and 1 2xtime (2x time)"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Chicopee, MA 01013
Mike K.
Job Details:
11/07/2024
"Replaced drain hose and tested in n quick cycle, no leaks"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ2
Near Charlotte, NC 28278
Clinton
Job Details:
11/07/2024
4-3 error unit has a failed pump motor replaced pump assembly from pre Id part. Unit working after repair
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Concord, NC 28025
Johnny
Job Details:
11/07/2024
"Cx stated unit ran for over 6 hours. Not drying, I checked error codes. Got f7e1 error code. Ran service cycle. Unit heater did activate during service cycle. Inspected wires. Didnt see any damaged wires. Ordering new control board and turbidity sensor; ordrng 1 W11612329 (Turbidity sensor) and 1 W11637583 (Control board), dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Concord, NC 28027
Johnny
Job Details:
11/07/2024
Could not verify model and serial. Cx claims it was washed off.
We serviced a
WHIRLPOOL VENT HOOD
Model UXB1170KYS0
Near Weddington, NC 28104
Brandon
Job Details:
11/07/2024
Complaint light not working on top of unit. On arrival I found that the bulb is blown. Customer will need to replace bulb. No other issues found.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Wingate, NC 28174
Brandon
Job Details:
11/07/2024
Complaint unit is not drying dishes. Put unit in diagnostic mode on arrival and found the heater is not coming on. Ordering control and heater for repair. Unit is still in warranty due to move in date.Please let customer know when we can return.; ordrng 1 W10518394 (Heater) and 1 W11683481 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Monroe, NC 28110
Brandon
Job Details:
11/07/2024
Complaint unit is making a loud buzzing noise. Put unit in diagnostic mode on arrival and found that evap fan motor is freezer is making a loud noise. Ordering fan motor for repair. Please let customer know when we can return.; ordrng 1 W11661931 (Evap fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Monroe, NC 28110
Brandon
Job Details:
11/07/2024
Complaint no ice produced. Found on arrival that ice was stuck in ice maker causing it not to cycle. Tried to get ice maker to harvest after extracting ice and it seemed to be locked up. Ordering ice maker for repair. Please let customer know when we can return.; ordrng 1 W11548540 (Ice maker)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS7
Near Huntersville, NC 28078
Ryan S.
Job Details:
11/07/2024
"Customer complain unit flip breaker twice while trying to use oven section top burners. OK hold unit out. Took back panel off. Check for any signs of wires, pinched or damaged. Found small pinch on power cord. plugged in in ran unit found proper polarity at wall in 120 V rake and broil neither igniter starting . Check power at control board P2 and P4 connectors only 10 V coming from board found 120 V going to board needs new control board and power cord. Power cord was already ordered, but not yet received. Scheduled return call for 11-13 pm . Will call safety on return call. ; ordrng 1 W11685628 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUI95X15HZ
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
11/07/2024
I replaced temperature sensor as unit was overflowing with ice would not turn off left. Read switch with customer as read switch was working properly. No further issues found. At this time unit has been making ice fine.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
11/07/2024
"Complaint water dripping out of door vent. I followed instructions on service pointer adjusted dryness level per question number six pots and pans adjusted for best drawing performance. Also adjusted vent so that metal of tub was no longer showing, causing a lip to occur, allowing water to stay inside of vent longer. After closing your door, the water that was inside of the vent, drained out of the vent as well. No issues reported other than that consumer at this time."
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
11/07/2024
"I replaced all previously ordered parts tested operations microwave light is still staying on. I can push on door really really hard on the right side top and light will go off and microwave will work and operate. Just fine. Used a straight edge. Cabinetry seems to be fine, but appears to be warped at the bottom. In the hinge area. No bends or dents that are visible. No further issues found with microwave oven at this time. I can use tape and thicken it up and door will close and microwave will operate perfectly fine. sr# 7740223637 Techline manufacturer deemed unit non-repairable ; dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT , used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
11/07/2024
I found chiller tank was frozen over both fresh food and freezer were set the coldest temperatures possible adjust the temperatures to factory specifications except for fresh food compartment made one setting warmer than factory to prevent chiller tank from freezing over again found icemaker was indeed locked up gear would not turn at all replaced icemaker no further issues found
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Charlotte, NC 28278
Clinton
Job Details:
11/07/2024
"Unit had two burnt switches replaced with truck stock part unit operation is normal after repair ; used 1 WP3149404 (INFINITE SWITCH), and 1 WP3149400 (INFINITE SWITCH) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ1
Near Spencer, MA 01562
Glenn
Job Details:
11/07/2024
Installed user interface control panel and vent with seal due to new part some of the keys were not functioning tested all ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Charlotte, NC 28262
Clinton
Job Details:
11/07/2024
Installed compressor then customer showed me the moisture on door the holder loop separated from mullion can not be repaired! Sr number 7739944904.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28262
Clinton
Job Details:
11/07/2024
W11693378 service pointer special projects covers knob and timer. Collected trip charge; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Medway, MA 02053
Aimee Z.
Job Details:
11/07/2024
F0- e2F7e7 motor un bale to hit target speed.Found the hub stripped out cant get the wash plate out.Needs wash plate and hub; rqstng P&A on 1 W10902814 (Wash plate) and 1 W10528947 (Drive Hub) and 1 W11130362 (Suspension rods)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Kings Mountain, NC 28086
Mitch H.
Job Details:
11/07/2024
"Removed and replaced vent assembly and control. Reassembled, turned power back on. Attempted to test dishwasher, now getting F8E4 error. Checked drip pan, completely dry. Removed outer door, checked all connections, no issues. Turned power back on, still flashing error. Ordering float switch and harness. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11545764 (Float switch) and 1 W11662347 (Harness)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Gastonia, NC 28052
Mitch H.
Job Details:
11/07/2024
"Tested and ran diagnostics. Found F0E9 off balance error. No other error codes. Cleaned error, ran control calibration, completed properly. Exited diagnostics, tested washer, all components operating as designed. Customer does have a clogged stand pipe for drain line. Advised them that they would need to have that checked and cleared. Washer operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gastonia, NC 28052
Mitch H.
Job Details:
11/07/2024
"Removed and replaced lid lock and control. Reassembled, ran control calibration, completed correctly. Tested, washer now operating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Chicopee, MA 01020
Jorden
Job Details:
11/07/2024
"Arrived and found ice maker error code E5 indicating a bad thermistor, replaced ice maker and tested fine. Allow 48h for a full bucket. ; used 1 W11658802 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28210
Caleb
Job Details:
11/07/2024
"Replaced kit. Pulley squeaking, unit tests fine now.; used 1 4392065 (Dryer repair kit) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28209
Caleb
Job Details:
11/07/2024
L1 to N 120v L2 to N 120v. L1-L2 0v. Reset breaker. Unit tests fine now.
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Charlotte, NC 28203
Caleb
Job Details:
11/07/2024
"Customer stated that she noticed the light was staying on when she thought the door was closed. Currently the door is closing properly and the door switch checks fine, advised customer that if she continues to have issues to contact whirlpool. If call back order LH hinges W11568941 and RH hinge W11568813."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ08
Near Mint Hill, NC 28227
Caleb
Job Details:
11/07/2024
Documented with Techline SR#7740276755. Unit non repairable at this time. Submitted for review.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Caleb
Job Details:
11/07/2024
Ice maker had ice in it. Just wont harvest. Replaced icemaker and tested. Called for water. Unit checks fine.; used 1 W11700250 (Icemaker) from stock
We serviced a
LG REFRIGERATOR
Model LRFDS3016S00
Near Leicester, MA 01524
Glenn
Job Details:
11/07/2024
Tested neither the ridge or freezer fan are operating. No power to fans unless the fridge is reset then they only operate momentarily. Order part main control board ; rqstng P&A on 1 EBR88309712 (Control board)