Service History 512

We serviced a

MAYTAG WASHER

Model MVWB850YW1

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 06/13/2023

Washer makes loud noise during HSS. Found bearings failing needs new bearing kit. Quoted customer. ; ordrng 1 W10435302 (Bearing kit)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 06/13/2023

Dryer not starting. Found good supply power. Found open thermal fuse and vent clogged. Replaced and tested dryer now heating but vent must be cleaned.!if problem happens again and bent not cleaned then the warranty will be voided. ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Lincolnton, North Carolina 28092

Mark C.

Job Details: 06/13/2023

Unit is throwing off balance error. Found units front right leg has no resistance from a bent cabinet. Causing the leg to vibrate up into the unit. ; rqstng P&A on 1 W10677265 (Cabinet) and 1 W11178521 (Nameplate) and 4 WPW10687506 (Leg)s and 3 W11197416 (Absorbers)s

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Lincolnton, North Carolina 28092

Mark C.

Job Details: 06/13/2023

"Customer states that from upstairs the unit sounds like metal grinding. Placed unit into quick wash to find no noise however the motor turns and the belt is in tact but the motor just free spins with no agitation. Placed unit into drain spin the unit spins with no noise, indicating a failed gearbox. ; rqstng P&A on 1 W10721967 (Cam) and 1 W11454372 (Gearcase) and 1 W11223765 (Bolt) and 1 W10836692 (Agitator) and 1 W11397111 (Wash plate)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Stanley, North Carolina 28164

Mark C.

Job Details: 06/13/2023

"Units front right burner not lighting due to a misaligned burner cap. Adjusted burner, unit is fully operational."

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Denver, North Carolina 28037

Mark C.

Job Details: 06/13/2023

Unable to recreate issue. Unit is fully operational.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Windsor, Connecticut 06095

Gary V.

Job Details: 06/13/2023

"Inspected and found drain pump not pumping and drain hose defective and causing no drain situation, installed drain pump and will order hose and return.; ordrng 1 8269144A (Drain hose extension), used 1 W10876537 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, Massachusetts 01119

Roger R.

Job Details: 06/13/2023

"Correct phone number 413-250-2693 Inuit has a burnt terminal at heater connection. Will need new harness. Defrosted unit and will order part. ; ordrng 1 W11581973 (Harness, wire)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM01

Near Worcester, Massachusetts 01603

Amanda R.

Job Details: 06/13/2023

There are marks on the ff section door above the door gasket needs new door ; ordrng 1 LW10672966 (Freezer door) and 1 LW10672972 (Stainless door)

We serviced a

WHIRLPOOL DRYER

Model MED6230HW2

Near Shrewsbury, Massachusetts 01545

Angel R.

Job Details: 06/13/2023

Installed UI and main control. Unit tested ok.

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW1

Near Auburn, Massachusetts 01501

Amanda R.

Job Details: 06/13/2023

Not agitating the wash plate is stripped took agitator off ; ordrng 1 W11418231 (Wash plate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Bristol, Connecticut 06010

Jeremy B.

Job Details: 06/13/2023

"Found leak at dish charge mine at compressor. Repaired leak and replaced filter drier. Pulled vacuum then recharged. Please allow 24hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV), 1 W10898074 (COUP LOKPREP SEALANT), and 1 R600A (R600A 14.8 OZ) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Worcester, Massachusetts 01602

Angel R.

Job Details: 06/13/2023

"Found rust spots on both RC and FC doors, will order and ship to customer and they will contact us to reschedule. Will need second tech for FC door install due to wire harness at bottom of hinge. ; ordrng 1 LW10912110 (dor-fip) and 1 W11223753 (nameplate) and 1 LW10913113 (dor-fip)"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Stanley, North Carolina 28164

Mark C.

Job Details: 06/13/2023

Installed new trim kit unit is fully operational.

We serviced a

WHIRLPOOL DISHWASHER

Model wdt970sahw0

Near Charlton, Massachusetts 01507

Amanda R.

Job Details: 06/13/2023

Installed lower wash arm operation normal

We serviced a

JENN-AIR RANGE

Model JDS1750ML0

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 06/13/2023

"Customer had oven on when I arrived. Checked and found control panel and knobs very hot. Inspected oven door, gasket, and closing of door, no issue found. Called tech line spoke to Chris SR# 7736623942, he referred me to document W11544031 surface temperature limits. Checked temperatures of control panel, maximum reading I got with my meter was approximately 128 degrees. Maximum allowed temperature according to document is 152 degrees. Unit is within standard. Operating as designed.Customer not happy with findings, referred them to Whirlpool customer care."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 06/13/2023

Installed new chute unit is fully operational and sealing properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Brooklyn, Connecticut 06234

Amanda R.

Job Details: 06/13/2023

Lost complete cooling compressor running needs sealed system work ; ordrng 1 WPW10507886 (Compressor)

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near York, South Carolina 29745

Mitch H.

Job Details: 06/13/2023

"Tested and checked oven temperature. Found it running very close to setting. Instructed customer on use of control and how to change calibration. Retested, operating properly. No other issues found."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Winsted, Connecticut 06098

Ruben C.

Job Details: 06/13/2023

Checked unit ran diagnostics normally no error codes lock is locking normal

We serviced a

LG DRYER

Model DLG5988S

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 06/13/2023

Unit has bad rear drum rollers. Quoted $79.99 for rear rollers and $239 labor to order and return to install. Note unit was missing the three screws for the top cover. ; ordrng 1 AGM75510755 (Roller 2 pack)

We serviced a

KITCHENAID REFRIGERATOR

Model KFSC22EVMS2

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 06/13/2023

"Found unit has a noisy damper module. Also need left hand pantry end cap. Quoted $239 labor plus $49.99 for end cap and $119.99 for damper door. ; ordrng 1 WPW10121977 (Pantry, end cap) and 1 WPW10594329 (DAMPER CNTRL)"

We serviced a

MAGIC CHEF REFRIGERATOR

Model HVDR1040B

Near Enfield, Connecticut 06082

Gary V.

Job Details: 06/13/2023

"Inspected and found evaporator motor broken, spoke with Brian and he said to submit for part research and call customer with part availability.; rqstng P&A on 1 11002015001677 (Evap motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Enfield, Connecticut 06082

Gary V.

Job Details: 06/13/2023

"Inspected and found ff temp at 15-20 degrees on normal setting, air damper hanging open and ff module no longer working, will submit estimate and call.; rqstng P&A on 1 WPW10196393 (Air damper) and 1 W11527432 (Ff module) and 1 W10884720 (Thermistor harness)"

We serviced a

LG REFRIGERATOR

Model LTCS20020S/00

Near Somers, Connecticut 06071

Gary V.

Job Details: 06/13/2023

"Inspected and found evap fan motor making squealing and grinding noise, quoted for repair and they will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 06/13/2023

"Removed old compressor and dryer crimped in all couplers and pumped unit down checked vacuume and unit held. Filled machine with r600 and checked cooling, unit evap now frosting up and working to specs advised customer on giving unit 24 hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ 1 W10898074 COUP LOKPREP SEALANT , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506621 COUPLER 6 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

THERMADOR OVEN

Model PRD364GDHU/24

Near Cornelius, North Carolina 28031

Vincent O.

Job Details: 06/13/2023

Found left side hinge popped out of place causing door to hang. Removed and reinstalled door properly and secured. Tested and verified proper operation. All functions check ok.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Huntersville, North Carolina 28078

Vincent O.

Job Details: 06/13/2023

Found top rack misaligned on track causing top rack to sag and be stiff when pulling in/out. Removed and reinstalled track properly. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 06/13/2023

Found customer was not using machine properly. We have educated the customer on how to start machine. Unit requires authorization. Unit ran and checked okCALL COMPLETE JL

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Agawam, Massachusetts 01030

Mike K.

Job Details: 06/13/2023

"Cs says it did one load after last repair before going back to doing same thing.Verified on arrival, unplugged/plugged in and sameNo errors in history.Motors reading 4.9, 4.850.6 uf on cap121vac at wall, 120.9 at control, control led blinking Reconnected everything and runs trying to run cycle still locks, moves the basket a little, stops then drains with done light on.Went into diagnostics again, still no error codes, ran self test and went through all steps fine.Went into normal wash and running properly.Let run for 10+ minutes, then cancelled, started second normal cycle and working fine again.Called techlineDocumented all findings from this and previous trip.Had me leave unit running clean washer cycleIf issue returns replace wiring harness again.Sr#7736627687"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 06/13/2023

Ran unit thru diagnostics found it leaking thru gearcase. Ordered parts and will return when parts arrive. Customer will call office when outer tub arrivesJL; ordrng 1 W11454741 (Gearcase) and 1 W10371566 (Outer tub) and 1 WP3951744 (Washplate) and 1 2xtimeframe (2xtimeframe)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Cornelius, North Carolina 28031

Vincent O.

Job Details: 06/13/2023

Found unit is garage causing cooling issues due to ambient temps out of range. Explained to customer that these units require specific temps or cooling issues occur. Tested and verified proper operation of fans and defrost. All functions check ok.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Clover, South Carolina 29710

Mitch H.

Job Details: 06/13/2023

"Ran diagnostics, no stored error codes. Set oven to 350, put my thermometer in. Allowed oven to preheat, found temperature off approximately 25 degrees. Adjusted calibration and instructed customer on use of control. Oven now heating and operating properly."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 06/12/2023

"Checked unit found gearcase leaking oil could get agitator off ordering gearcase inner basket agitator rotor and stator ; rqstng P&A on 1 W11185701 (Gearcase) and 1 W10897040 (Rotor) and 1 W10897050 (Stator) and 1 W11093899 (Agitator) and 1 W10625252 (Screw) and 1 W11178227 (Inner basket), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near New Britain, Connecticut 06053

Ruben C.

Job Details: 06/12/2023

Checked unit found mullion at bottom of fridge separated from liner called techline 7736608785 beyond repair being submitted for review

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSCS25FKSS02

Near West Hartford, Connecticut 06107

Ruben C.

Job Details: 06/12/2023

Checked unit found water tube for ice maker frozen defrosted tube tested operation normal ice maker received water and harvesting

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Hartford, Connecticut 06057

Ruben C.

Job Details: 06/12/2023

Checked unit cold water valve had build up in screen cleared screen tested normal

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Portland, Connecticut 06480

Jeremy B.

Job Details: 06/12/2023

Customers complaint is washer not completing cycle. Found F8E1(long /no fill) checked hot and cold supply and its good. Found screens clear. Ran self test and calibration all checks ok.

We serviced a

WHIRLPOOL DRYER

Model WGD8200YW3

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 06/12/2023

"Replacement motor is missing pulley/restrainer, removed defective motor and attempted to remove its pulley/restrainer to transfer, would not come off, tried removing equivalent from a different stock motor and would not come off. Contacted office and though part diagram shows those included, motor assemby photos look like they are not.Per office will order missing components at no charge to customer.Did find blower drive belt cracking, drum belt looked good. quoted for belt, approved and added to return trip and paid for addition part (belt).; ordrng 1 WP3393657 (Belt restrainer) and 1 WP8547171 (Motor pulley) and 1 WP8544742 (Blower belt)"

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 06/12/2023

Washer not filling properly and keeps giving low flow error. Removed supply hoses and found good pressure and found screens clear. Ran self test and cold water entering slow. Replaced cold valve and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 06/12/2023

Installed new doors all checks ok.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 06/12/2023

Installed new parts and ran self test all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Lincolnton, North Carolina 28092

Mark C.

Job Details: 06/12/2023

"Unit has a constant dribble of cold water due to a sticking valve. Loud noise comes from a stuck hot valve. Replaced valve unit is fully operational.; dspstn on spec-tagged invntry: 1 W11158830 CAPACITOR , used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Stanley, North Carolina 28164

Mark C.

Job Details: 06/12/2023

"Unit squealing during spin due to a slipping. Replaced belt. Unit has a low grinding noise due to a warn hub. Replaced hub unit is fully operational with no abnormal noise.; used 1 W11239857 (BELT), and 1 W10528947 (Hub) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 06/12/2023

"Replaced housing and ran water through filter fine with no leaks found, previously the leak would come later so customer to monitor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 06/12/2023

Installed new new lets and tested all checks ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near East Hartford, Connecticut 06108

Jeremy B.

Job Details: 06/12/2023

Found fill tube frozen causing no ice. Found the door warped at top. Needs new freezer door. ; ordrng 1 W11593330 (Freezer door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ABB1924DEB

Near Coventry, Connecticut 06238

Jeremy B.

Job Details: 06/12/2023

Both sections not cooling. No frost pattern. All fans and compressor running. Compressor drawing .4amps. Needs new compressor. Quoted customer.

We serviced a

WHIRLPOOL DRYER

Model MED6230HW3

Near Charlotte, North Carolina 28262

Jenn F.

Job Details: 06/12/2023

"Replaced motor, blower wheel and both motor clamps. Motor is buzzing and shutting off on over load. Tested voltage at the board getting 240 between black and blue on p9 should be 120 volts and from black on p9 to red on heater relay getting 204 volts. Tested at the wall 120volts between l1 and neutral, 120volts between l1 and l2, 240 volts between l2 and neutral. Customer needs electrician called whirlpool techline. Sr#7736609382; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charlotte, North Carolina 28269

Jenn F.

Job Details: 06/12/2023

Complaint the freezer temps goes too cold or too warm. Fridge temp does not stay stable and freezes the food in the bottom. On the bottom frame it is gapped away from the unit causing condensation up the door. Called whirlpool techline sr#7736610809. Unit being put in review for replacement.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Charlotte, North Carolina 28269

Jenn F.

Job Details: 06/12/2023

"Complaint makes noise. Found bad roller. Replaced rollers, idler, and belt. Tested ok ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Charlotte, North Carolina 28269

Jenn F.

Job Details: 06/12/2023

"Complaint unit no cool for awhile and freezer door is broken. Freezer door was stuck when customer tried to open it, pulled hard and the door liner cracked and pulled off the bracket for the draw slides. Slides are rusted and seized. Compressor is hot and shuts off on over load. Needs new compressor, freezer slides and freezer door. Need authorization if door is covered. Unsure of any other problems with the unit to verify that this fix will fully fix the unit. ; rqstng P&A on 1 W11435342 (Freezer door) and 1 W11100924 (Compressor) and 2 W11265130 (Slides)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Charlotte, North Carolina 28269

Jenn F.

Job Details: 06/12/2023

Complaint light on the dispenser and confirm lit up as well. Not dispensing ice or water. Confirmed the light that was on was a power loss indicator and confirm was lit so the customer can confirm power loss to the unit. Unit is dispensing water fine. Explained the buttons on dispenser. Unit tested okay

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Charlotte, North Carolina 28213

Jenn F.

Job Details: 06/12/2023

Replaced the motor and control. Calibrated unit. Ran diagnostic. Tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Charlotte, North Carolina 28227

Jenn F.

Job Details: 06/12/2023

Unit had condensation in fridge and clogged drain tube in freezer. Added shim/washer to lower door to raise door for better and complete seal. Cleared drain tube for proper drainage.; used 1 WP488881 (WASHER) from stock

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Ashford, Connecticut 06278

Amanda R.

Job Details: 06/12/2023

Complaint not advancing drain hose is laying on ground explained that it has to be at least as high as the washer otherwise the water will just drain out

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Woodstock, Connecticut 06282

Amanda R.

Job Details: 06/12/2023

The wire harness going to Ui console is broken and the flap for lint housing broke off ; ordrng 1 W10906551 (Filter housing) and 1 W11384512 (Console)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Shrewsbury, Massachusetts 01545

Angel R.

Job Details: 06/12/2023

"Adjusted and tucked insulation padding inside door and underneath at kickplate. Tested unit, no leaks found."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Watertown, Connecticut 06795

Jimmy R.

Job Details: 06/12/2023

"Checked over machine due to unit not drying and not draining, ran diagnostics and found no errors stored in unit let machine run thew a self test and found heater coming on and drain pump running but leaving water in bottom of tub. Removed drain pump and found water in windings causing pump to over heat and not drain, replaced faulty pump and checked dryer. Found heater operating normally and unit drying as designed advised customer unit will leave some moisture on dishes with a regular drying cycle may need to use extended dry or crack the door open when done to help remove moisture in tub. Unit is now operating to factory specs ; used 1 W11412291 (Drain pump) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC3NHAXVY01

Near Mount Holly, North Carolina 28120

Mark C.

Job Details: 06/12/2023

Installed new filter housing unit has no leaks.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Mount Holly, North Carolina 28120

Mark C.

Job Details: 06/12/2023

Installed new electronics in the microwave unit is fully operational .; dspstn on spec-tagged invntry: 1 W11346197 MAGNATRON

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Dallas, North Carolina 28034

Mark C.

Job Details: 06/12/2023

Customer states unit worked fine one day and stopped the next. Unit is filling but is not circulating water. Found the circulating pump to be faulty replaced pump unit is fully operational.; used 1 W11085683 (Pump) from stock

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Cherryville, North Carolina 28021

Ryan S.

Job Details: 06/12/2023

"Unit is throwing s code on panel. Per tech bulletin we need to replace control board. The unit is also throwing F2 E1, board will be available this Thursday. Will return 6-15-23 PM to make repair; schdld next appmnt for 6/15 THU PM"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 06/12/2023

"Complaint washing machine smoking from control board area. No functions of the control board will work. Touchscreen is the only thing that still works. No other buttons or functionality works. I replaced drain pump and main control. Drain pump was browned on housing ultra high resistance value. I found the main control board. Experienced a thermal event that did not cause any damage to customers house or person. No additional issues found with washing machine at this time.no leaking all buttons are functional no wiring issues found but unit may still have a harness issue hidden in harness.; used 1 W11399437 (DRAIN PUMP)part was defective , and 1 WPW10276397 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 06/12/2023

Found both door switch levers recessing only left one should do so. Previous tech removed bracket holding right hand switch which allows it to move. To make a good repair we need to replace door assembly and door switch holder. Informed customer the office will call when parts come in. Not charging customer for labor because of previous tech removing bracket. Parts are covered; ordrng 1 W11600214 (Inner door assembly) and 2 W11598178 (Hinges)s and 1 Wpw10128850 (Hinge arm) and 1 Rivetgun (Rivet gun) and 1 461967570351 (1) and 1 461967750494 (Support)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 06/12/2023

Complaint doorhandles are not in alignment right hand door is slightly higher than the left-hand door. Ive had installers come back to try and re-level doors installers have stated it is the doors that are the problem. I attempted to level refrigerator by lowering right hand side door door hole seems to be miss drilled ever so slightly Doorhandles are about a 16th of an inch give or take out of alignment doors are exactly level Im not sure a new door will fix. ; ordrng 1 W11435333 (Door rh ff)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 06/12/2023

I replaced vent assembly. I tested operations. No additional issues found no water in catch basin. Customer has been using dishwasher since last visit. FAE2 only code I cleared and performed a diagnostic cycle. No leaks no additional issues found new gasket issues found either at this time I suspect F8 E4 error code was caused by an over Sudsing condition.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 06/12/2023

Replaced gasket tested operation no additional issues found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW01

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 06/12/2023

Cx complaint that the unit is leaking water from the rear right side. I inspected the unit to confirm the complaint. I found the inlet valve tube to the IM was not secure. I secured the tube and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 06/12/2023

Cx complaint that the unit IM is leaking into the ice bin forming solid ice in the ice bin. I inspected the unit to confirm the complaint. I found the IM fill tube was not fully extended to enter the IM. I extended the fill tube to make to sure the water fully enters the IM and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 06/12/2023

"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found no error codes, the unit had water in the tub. The was cleared but it smelled bad. I ran the drain pump and the unit drained fine with no issues. I checked the drain tube while running the sink water, I noticed the water returning to the DW. I adjusted the drain tube to have a high loop siphon and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 06/12/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 06/12/2023

"Cx complaint that the unit is making a lot of clicking noise during agitate. I inspected the unit to confirm the complaint. I found an error code: f0e7. The cx has a video of the issue. I ran a service cycle, it completed with no issues. I tried to remove the rotor to check the slider and clutch area. I was not able to remove the rotor screw to the point where it broke my bit, the screw is too tight. Im ordering all the applicable parts because I cant remove the rotor screw to address the issue directly.; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF510PAYSA

Near Stallings, North Carolina 28104

Jonathan J.

Job Details: 06/12/2023

"I replaced all previously ordered parts. I tested operations no leaks. Everything is working properly heater is not staying energized. Wind control is in standby mode. Unit filling with appropriate water level and draining water out properly as well. ; dspstn on spec-tagged invntry: 1 WPW10482480 MOTOR/SUMP 1 W10648041 VALVE , and 1 WPW10348269 DRAIN PUMP"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 06/12/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Charlotte, North Carolina 28208

Robert A.

Job Details: 06/12/2023

Cx complaint that the units gasket are torn. I inspected the unit and confirmed the complaint. I found all 3 gaskets have tears in them. Im ordering new gaskets for the return visit.; ordrng 2 W10830046 (Door gaskets)s and 1 W10571967 (FC door gasket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Weddington, North Carolina 28104

Jonathan J.

Job Details: 06/12/2023

Complaint not making ice I found fill tube frozen over valve is working fine customer just had control ice maker and valve replaced unit will need new fill tube customer declined today will call back once they decide ; dspstn on spec-tagged invntry: 1 W11557000 ICEMAKER

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ04

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 06/12/2023

Complaint refrigerator not cooling in the refrigerator section freezer is cooling fine. I found freezer evaporator was completely frozen over a defrosted evaporator core tested heater in diagnostics menu heater is working perfectly fine and diagnostics control board has two stickers is part of the technical service pointer Technical Service Pointer #: W11642483 Rev C Action Required: MandatoryRelease Date: December 2022 Side by Side Refrigeration ProductsOffice to call customer as soon as part comes in.; ordrng 1 W11546690 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Windsor, Connecticut 06095

Gary V.

Job Details: 06/12/2023

"Installed new ice maker and cycled and filled with water, please allow 24-48 hours for ice production."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204ESS3

Near South Windsor, Connecticut 06074

Gary V.

Job Details: 06/12/2023

"Inspected and found wash pump pumping properly, but wash arms and wash wall clogged , will submit estimate and call.; rqstng P&A on 1 WPW10327455 (Ceiling wash arm) and 1 WP3400918 (Retainer) and 1 WPW10448645 (Middle arm) and 1 W10769518 (Wash wall) and 1 WPW10463906 (Filter) and 1 W10872845 (Screen)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Vernon, Connecticut 06066

Gary V.

Job Details: 06/12/2023

"Inspected and found upper rack adjusters broken, replaced with new adjusters and tested fine. 2 year warranty from Costco.; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER"

We serviced a

MAYTAG WASHER

Model MVW7230HW

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 06/12/2023

"Complaint of loud clunk, seems to mainly occurs after fill. Timing sounds like when unit switches from spin to agitate, which would be the shifter engaging.Cs started a load, but noise was not as loud as they have been experiencing. Cancelled and drained fine.No errors in history, ran shifter test all sounds normal. Also ran wash/ spin tests alternately and t different speeds. Slider/shifter working properly, no abnormal noises.; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 06/12/2023

"Showed video of washer in spin and unit with unit shaking/loud. Video looked like normal operation, not banging, but with a load not abnormal. Noise in video also was not abnormal, though hard to make out specifics, but drain motor, spin, vibrating all at once it didnt sound like anything abnormal.No errors in history, ran self test fine.Asked to run with load. Loaded three towels into unit, balanced out load when putting it in. Ran quick wash through fill into agitate to get fully wet, cancelled and drained fine. Put unit into drain &spin cycle.Ran full cycle, no abnormal noises, regular vibrations, spun out fine.More out of balance loads would shake more, potentially making banging noises or even unit deciding to shut down if too far out of balance, but unit has been tested with load and verified operating correctly."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW3

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 06/12/2023

"Under 1yr wp warranty, took photo of receipt.Intermittent drinking noise in spin. Did find oil spray in belt cover. Basket spins freely by hand.F2e1 error in history ( stuck key).only error, cleared.Ran diagnostics. Went through and at very end grinder loudly, but with order gear case, cam, washplate ; ordrng 1 W11449840 (Gear case) and 1 W10752283 (Washplate) and 1 W10721967 (Cam) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 06/12/2023

"Found safety thermostat, bad check dryer vent to exterior of home. There is no air movement at all. Advise customer to call dryer vent company to clean out dryer we replaced it and thermal kit. Ran dryer attached to wall unit got hot left unit unplugged and again advised customer to call and get dryer vent clean before using dryer attached to wall. Took picture of outside vent flow"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near York, South Carolina 29745

Mitch H.

Job Details: 06/12/2023

"Found left hinge out of receiver. Removed door, corrected hinge. Reinstalled door, now operating properly."

We serviced a

AMANA DRYER

Model NED4655EW1

Near York, South Carolina 29745

Mitch H.

Job Details: 06/12/2023

"First call someone answered but hung up, second call went to voicemail. Arrived at home, knocked, someone asked who was there. Identified myself but they would not come to door or answer any of my questions. Tagged door, took picture."

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near York, South Carolina 29745

Mitch H.

Job Details: 06/12/2023

Replaced rail and freezer door. Tested and ensured proper seal. All operating and sealing correctly.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Ellington, Connecticut 06029

Gary V.

Job Details: 06/12/2023

"Inspected and found fault for draining, 9-1, drain pump worn out and replaced, cycled and tested fine; used 1 W11412291 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near York, South Carolina 29745

Mitch H.

Job Details: 06/12/2023

"Tested and ran diagnostics. No stored error codes. Ran full diagnostics test cycle, no issues found. All components operating as designed. Found that dishwasher drain hose had no high loop. Advised customer that drain hose needs the high loop and she should also run a cycle with dishwasher cleaner. No issues found with dishwasher."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 06/12/2023

Checked dryer and found rear bulkhead rough causing damage to felt and drum. Ordering bulkhead and drum.; ordrng 1 W11162465 (Rear bulkhead) and 1 W10545923 (Drum) and 1 2Xtime (2x time)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Clover, South Carolina 29710

Mitch H.

Job Details: 06/12/2023

"Replaced main control, dispenser board and heater. Tested and ran diagnostics. All functions tested correctly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 06/12/2023

"Checked over unit and found lower shelf would fall down when anything heavy would be on right side of shelf, checked and found right side shelf tab on cabinet had twisted causing shelf to not lock in and to fall down. Removed tab and fixed to hold shelf in place tested shelf its weight and it is now holding and operating as designed"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 06/12/2023

"Tested unit and found washer not responding when plugged in found unit just running drain pump no Lights on display. Canceled out unit and ran diagnostics checked for errors and found off balance load causing machine to shut down and drain never completing the cycle, ran a self test and unit went threw as designed. Advised customer on canceling out a cycle and how long to hold the cancel button for, ran a calibration and normal wash all functions working to factory specs ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP and 1 W11603811 CNTRL-ELEC"

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 06/12/2023

Found gearcase shaft dropped causing misalignment of slider. Order and replace gearcase and slider. ; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (Slider)

We serviced a

WHIRLPOOL DRYER

Model WED49STBW0

Near Davidson, North Carolina 28036

Vincent O.

Job Details: 06/12/2023

Found vent hose crushed causing improper ventilation and long dry times. Rerouted vent and verified proper airflow. All functions check ok.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC95EC0AS01

Near Charlotte, North Carolina 28278

Ryan S.

Job Details: 06/12/2023

Found bad door switch on microwave replace door switch unit ran and checked OK. Quoted $256 paid per card JOB COMPLETE; used 1 W10727360 (SWITCH) from stock

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Charlotte, North Carolina 28278

Ryan S.

Job Details: 06/12/2023

"Customer purchased a scratch and dent washing machine from queen city appliance. Upon arriving at house the machine had no fault code suspension rods were good and machine was level. Advise customer there was nothing we could do with this unit because everything was working properly. However, the right front corner was damaged, if you look at unit it will be lower left corner. Customer mentioned calling Queen City to get new unit. Advised customer to read instruction manual. Also, called whirlpool tech support so info could be added to notes7736613826 spoke with Derek whirlpool tech support"

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Cornelius, North Carolina 28031

Vincent O.

Job Details: 06/12/2023

Installed new gasket and molded to frame. Verified proper seal. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Huntersville, North Carolina 28078

Vincent O.

Job Details: 06/12/2023

Found unit leaking from fabric softener tray. Part is covered. Order and replace dispenser. Customer paid in full. 256.33; ordrng 1 W11569112 (Dispenser)

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