Customer complaint is that dishwasher is not draining. Inspected and found drain pump is working. Drain hose is clogged with debris all the way through to garbage disposal. Spray arms are also clogged along with wash motor. Diverter is not working only clicking. Quoted customer for P&L. Customer will buy new.

Complaint display is not working on dishwasher properly I found 1 segment on numeric display has faulted I replaced user interface performed a diagnostics cycle no codes in fault history dishwasher is working fine.

"Inspected and found settings set with heat off , reset settings for heat and cycled, tested fine now. Rent center."

"Inspected and found defective pressure switch, quoted and he will call."

"Inspected and found timer terminal for L2 heat not connected to timer properly and reinserted, unit working properly now.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER"

Error code 4-3. Water valve gets energized. Visual observation determined water was not being sent to dishwasher. Removed construction tab and now dishwasher gets water and runs correctly.

"Ran diagnostics and found F7E6 motor fault. Found nut to cam kit missing. Actuator arm snapped inside. Ordered new actuator. All unit functions ok except agitate.; ordrng 1 W11212745 (actuator), used cam kit from ts W10721967 cstmr sgnd Dsclmr"

"Installed wash plate, tested ok."

Tested and found timer not advancing. Stays in whatever position it is set. Ordering timer.; ordrng 1 W10857612 (Timer)

Found temps in the oven off by about 20 degrees. Calibrated and ran bake for two cycles. Customer says food is not cooking properly. Flames on bake burner look even. Will order new control and sensor.; ordrng 1 W11088878 (cntrl-elec) and 1 W10833885 (sensor)

"Customer complaint is that lid was not locking. Found lid lock and strike broken. Replaced lid lock and strike. Tested and washer checked ok. ; used 1 W11394572 (DOOR LOCK), and 1 W11457841 (STRIKE) from stock"

Error code F2E1. Indicates control console will need to be replaced.

Observed controls not all working. Installed new control board. All buttons work now.

"Check unit not working and door latch sprung, adjust door latch then then ran diagnostics and found heater coming on. Found control not responding to certain cycle selections, control NLA no longer available."

Installed new compressor please allow 24hrs for temps to stabilize.; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

Ran test 56 with error code e2. Indicate icemaker motor failure. Replaced ice maker.; used 1 W11658802 (ICE MAKER) from stock

Rechecked unit found mullion at bottom is separating from liner misdiagnosed last called techline submitted beyond repair 7736647440

"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I calibrated the unit and started a normal cycle, it started with no issues. I asked the cx to run a normal cycle with clothes, we discovered he may have been holding the start button too long resulting in the cycle canceling. I suggested to hold the start button a shorter time to prevent this issues moving forward. The unit is working as designed."

"Customer complaint is that refrigerator was leaking and had ice buildup in refrigerator. Causing a low cool. Inspected and found defrost at control was not working. Bi metal was also no good. Cleared ice Buildup on Evaporator and cleared clogged drain. Replaced bi metal and control. Advised customer to allow time for unit to stabilize and reach proper temperature. ; used 1 WPW10503278 (CNTRL-ELEC), and 1 WP10442411 (BIMETAL) from stock"

"Tested unit found temperature of from desire temperature, calibrate temperature and clean top surface burners and electrodes. Check burners lighting and oven heating to specs. Instruct customer to avoid spilling on to burners and inside oven and to clean burners with brittle brush as needed.; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC and 1 WPW10701462 HARNS-WIRE"

I installed Th ordered parts and tested the unit for the cx. The unit is working as designed.

Replaced part and tried to run it through diagnostics but new motor was defective there is still 120v in the connector from the wall to the fan but fan will not run. Tried splicing old connector to new wire motor harness and still motor not running. I will order new part again for a return trip. ; schdld next appmnt for 6/19 MON PM

Complaint that the unit is not cycling through correctly. Found bad tub need of replacement. Will order parts for a return trip. Mentioned to the customer that as soon part arrives to the home to inspect it and call us back. ; ordrng 1 W11378552 (Tub) and 1 2xFrameJob (2x Frame Job) and 1 W11314361 (Rotor)

"Inspected and found drive gear in gearcase slipping, also needs other drive train parts, quoted and they will call."

"Inspected and found main drive pulley loose and tightened, cycled and tested fine.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"

"Replaced open baking element, preheated to 350 fine; used 1 W10779716 (ELEMENT) from stock"

"Replaced sump assy and verified operation, no leaks found."

"Replaced dispenser control, switch, augermoter with plate and shaft. Put some cubes in and dispensed fine, water working.; dspstn on spec-tagged invntry: 1 W10822606 AUGER MOTOR"

"Install sump&motor, wire harness assembly, main control and started unit found machine still tripping breaker. Went threw all connections and disconnected things and unit would still trip, plugged unit into a different outlet and same issue tripping breaker no matter what disconnected unit from power and breaker would stay on tried disconnecting harness main and unit would stay on. Reconnected power and disconnected heater and fans unit stayed on, will order new fan and heater parts tentative due to fan special ordered ; ordrng 1 W11612315 (Fan) and 1 W10518394 (Heater) and 1 W10876537 (Drain pump)"

"Check top burners for lighting up and gas leaking, repair LR burner wire to electrode then check burner lighting and no gas leak. Check lower oven for gas smell and leak, no leaking found and check oven heating for normal temperature."

"Replace main control, right door gasket and rail mullion then heat gasket to seal. Reset temperature and check unit to specs and instruct customer on temperature adjustments between 24_48hrs. ; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET"

"Checked over unit and found freezer operating normally and fridge warm on top half staying semi cold on bottom half, removed evap cover in fridge and found frost on evap normal but no fan motor running to blow air found fan bound up and ceased unit will need new fan will order ; ordrng 1 WR60X26866 (Fan motor)"

"Tested unit due to freezing in draw, Block off some air flow coming from left side air duct to limit cold air in draw freezing stuff in fridge. Adjusted freezer temperature warmer to help reduce freezing temperatures in fridge left draw and Instruct customer to keep an eye to see if temperature improves."

"Replaced sump assy and spray arms, verified motor running, and spray arm movement. Drained and no leaks found."

"Rf not cooling, been at 54-59 degrees. Evap cover is frosted and fan not blowing, steamed clear cover and found fan frozen up rest of Evap was basically clear, Was able to free fan and when reinstalled fan is running, but with a wobble sound. Quoted for fan, denied.Collected for service call only"

"Display went dead mid preheat, has not come on since, cs flipped all breakers. Verified display non responsive. Pulled unit out using sliders, no voltage at terminal, checked at outlet and no voltage there. Power cord connectivity checked fine.Collected for service call only, did not want to give email address, no need for reciept."

"Unit locked with clothes inside door locked light blinking, unit wouldnt turn on for me. Unplugged and plugged in and no lights and not responsive, manually unlocked door and removed clothes, unit now had drain pump come on and gave f3e1 error, removed water level sensor an blew through line to clear, reassembled, unit comes on, but will not start and is locked again, same with new lock, put old lock back in unit.Error historyF3e1, F9e1, f5e2, f8e1,Cleared and ran self test. Failed at drain. Found drain trap clogged, cleared and pump working, ran quick wash, filled and went into agitate fine, cancelled and drained fine. Ran self test, completed fine.Put clothes back into unit and put on drain and spin to get rid of old water in clothes.; dspstn on spec-tagged invntry: 1 WPW10443885 DOOR LOCK"

"Unit is not starting, found dial is stripped so was staying in off position, rotated and unit started properly.Quoted for knob, denied, plans to replace themselves. Collected for service call only"

"With a load the drum wont turn. Turns when empty, says it was hard to turn by hand at one point. Turned unit on empty and ran fine, took apart and all roller and idler turn fine, belt had some marks on it, looking like has slipped.Replaced belt. No charge for belt, just labor; used 1 LB1655 () from stock"

Installed freezer door gasket and insured proper seal. Refrigerator door gasket received was incorrect. Received part #W10830274 not W10838574. Reordering refrigerator door gasket.; ordrng 1 W10838574 (Gasket)

Replaced all LED modules. All lights now operating properly in both freezer and refrigerator sections.; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

Customer complaint is that dishwasher would not run cycle. Ran diagnostics and found error codes. F7e2 wash motor failure. F8e4 overfill switch. Ordered wash motor. ; ordrng 1 W11460946 (Wash Motor)

Customer complaint is that front right burner is not working. Tested voltage to element and it is receiving proper voltage but not heating. Ordered element. ; ordrng 1 W11517959 (Right Front Element)

"Arrived and checked connections with bubble check tests, found no leaks, found freezer temp at -2 and ff compartment at 37 degrees, compressor pumping properly and all fans running and temps set at proper settings. All functions test normal at this time."

"Customer complaint is that washer was making noise at beginning of cycle. Inspected and found cam pulley strip and actuator not sliding all the way across. Replaced cam and actuator from T/S and tested. Washer checked ok. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

"Customer complaint is that range was not working. Inspected and found terminal block and power cord shorted. Did not have 3 prong power cord on truck stock. Scheduled customer for 6/16 PM appointment. Customer would like sooner appointment for 6/15 if possible. ; used 1 PT220 (RANGE CORD 4' 3 WIRE), and 1 WPW10245259 (TERMINAL BLOCK) from stock"

Customers complaint is when she puts food in drawers at bottom of fresh food section spoils fast tech took temps in both sections and found 0 and 38 and all checked ok.

"Customer states unit will skip from sense to done occasionally. Ran diagnostics no stored error messages. Inspected the pressures hose no blockages nor leaks. Ran calibration setting, unit has a high pitch squeal coming from the gearbox when spinning, indicating a failing gear case. ; ordrng 1 W11449840 (Gear case) and 1 W10902814 (Washplate) and 1 W10752187 (Bolt)"

"Installed new control,harness, pressure switch, and hose unit is fully operational."

Installed new control and filter tank unit is fully operational.

Customer complaint is that dishwasher is not running cycles. Ran diagnostics and found error codes. F6e4 Float switch open. F7e1 no heat. Float switch checked ok. During automatic test cycle found wash motor receiving voltage and clicking but not working. Dishwasher needs wash motor. Quoted P&L. Customer will decide later. ; dspstn on spec-tagged invntry: 1 W10805015 MOTOR/SUMP

Customer complaint is that dryer was noisy. Inspected and found blower wheel broken. Replaced blower wheel and tested. Dryer checked ok. ; used 1 WP697772 (BLOWER WHEEL) from stock

Customer complaint is that condenser fan motor is not working. Inspected and found condenser motor is not drawing current. Voltage is present. Ordered condenser fan. ; ordrng 1 W11613295 (Condenser Fan Motor)

Dishwasher had fault code F2 E7 meaning motor failure. Replaced dishwasher sump assembly thru truck stock that was triaged thru office. Unit ran and checked ok . The house was under construction took pictures of scuffed floorCALL COMPLETE JL

I replaced belt cam kit for grinding noise and actuator shifter I performed a calibration process no additional issues found with washer at this time. ; used 1 W11239857 (BELT) from stock

"Found dryer dead no operation checked door switch and it was broke. Checked venting, safety thermostats all checked good. Replaced door switch unit ran and checked okCALL COMPLETE JL; used 1 WPW10569603 (DOOR SWITCH) from stock"

Replaced freezer door and changed over shelf gasket was intact and in good condition. The new fresh food door was damaged on bottom left corner I have ordered new door told customer to give us a call when part comes in.; ordrng 1 LW10636410 (Fresh food door) and 1 W11178521 (Badge)

Found cooling fan making intermediate noise and was struggling on high to get up to speed and then it would fluctuate. Need to replace cooling fan motor will return when parts come in; ordrng 1 W11245567 (Cooling fan motor)

"Complaint refrigerator, forming a bowl of ice at the top of the refrigerator freezer section top of the liner. I found a gap at the top corner of the liner, thick enough for me to put my pinky into. I sealed gap in liner with silicone adhesive food grade. A reformed door gasket found door gasket also was slightly deformed at the top of the freezer door I tested operations to make sure door is shutting properly. Make sure everything is in alignment as well. As far as the door Cisco no additional issues found with door at this time. Spring noise is normal cannot adjust spring so that it cannot rub. 7736631149 whirlpool file number. ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

"Open close door error cannot use microwave I found Technical Service Pointer #: W11493384 Action Required: MandatoryRelease Date: November, 2021 I found inner door has a lot of play in I found right hand harness is not clicking properly not activating properly. Also found F6 E2 F1e8F2e0 f2e1 error codes in fault history. On top of door hinges, enter door assembly being cracked from enter door failure latch assembly unit may also need a main control board microwave appliance manager to fix Foley. Customer stated unit was heating perfectly fine prior to door issue one day they just open the door and then closed it, and microwave would not start again just says closed door every single time. customer declined estimate today. Hast to think about it. ; dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"

"Complaint compressor was replaced unit not getting cold in the freezer section properly. I found compressor was not installed properly filter dryer. Still the factory filter dryer has never been changed. I found compressor was way overcharged compressor. Vacuum is a positive for psi no way to check high side pressures compressor making a loud, buzzing noise unit will need a new compressor and will need to be purged with nitrogen upon re-placement. Refrigerant that was currently installed is non-reactive to flame does not appear to be our 600. When small minute amounts were purged from process tube. No issues found with evaporator core fourth control board found at this time. ; ordrng 1 W11370574 (Compresser)"

Customers complaint is when using bake the oven will shut off and give E-0A( oven temp sensor fault) ohmed out sensors at room temp found 1.1k let heat up to 350 and tested sensors found 1.6k ohms the sensors are testing good. Preheated oven to 350 and met cycle and the oven cycled and didnt pop up any error codes. Would recommend replacing main PCB. Cant duplicate any problems today.

"Installed fan motor, blade and shroud. No noise found."

"Tested unit and found machine would run but make an awful banging noise and tub would jump wile tumbling, removed drum and found rear right roller had flattened out causing noise and jumping, checked all other rollers and idler found ok. Replaced roller and lubed ran a cycle and unit is now running and operating to factory specs ; used 1 DC97-16782A (DRUM SUPPORT) from stock"

"Tested dryer found not drying clothes, ran time dry cycle found cycling thermostat not cycling back on. Replace with thermostat kit unit now cycle and heating to specs.; used 1 279816 (THERMAL KIT) from stock"

"Appoint dishwasher, not draining 100% of all the water out of the dishwasher. Water still is remaining at the end of the cycle. I found with the water that is in the dishwasher is underneath of the filter when the filter is removed that amount of water is normal if the water level is ever over the top of the filter screen And that is not normal. Customer is not experiencing that specific issue only about a cup of water in the bottom of the dishwasher underneath of the filter remains. I found that when dishwasher is draining the garbage disposer is foaming over Sudsing up. No issues with draining found at this time. Educated customer on normality of the dishwasher heater is also working perfectly fine customer also complaining about how dishes are not drying no rinse agents being used in the rinse aid dispenser. Customer needs to fill rinse aid dispenser. And add rinse agent at least once a month to dispenser. Also, customer needs to run hot water at sink faucet cleared of seven E1 error code incoming water temperature to cold error code, Dishwasher is a plastic tub dishwasher. plastic is an insulating material, causing a poor drying performance issue. that is why rinse agent is required for proper drying performance."

"Inspected and found drive pulley nut loose and tightened, ran calibration and cycled and tested fine."

"Inspected and found freezer door being left open, causing frost, ice and loss of cooling. Cleared ice and informed customer about closing door."

Replaced ice maker and tested. Cycled and filled properly. Found ice buildup on evaporator. Removed cover and found thermistor not attached. Per service pointer W11550688 ordering thermistor clip and control.; ordrng 1 W11546684 (Clip) and 1 W11566851 (Control)

Installed new pump/motor assembly. Tested and verified proper operation. All functions check ok. Unit was not mounted upon arrival. Informed customer tech cannot mount to cabinet. Customer will mount.

"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

Found f8e1 long fill error caus8ng unit to not complete cycle. Found issue being caused by anti-kink line butted up against pressure switch. Pushed line away from switch and tested unit. All functions check ok.

Found blower wheel rubbing on housing cover making loud noise during operation due to worn/torn felt. Order and replace blower wheel and felt pad. ; ordrng 1 W11596046 (Seal) and 1 WP697772 (Wheel)

"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. The display works but it shows an error code: f9e0. I checked the outlets polarity, its word wrong. There is 124v coming through neutral. L1 has 123v but L2 has no power. The unit is fine Th outlet is the issue."

Upon arrival you can hear the evaporator/freezer fan. Ran test to differentiate between which fan. Test 3. Ordering freezer fan from whirlpool. Office will reach out to customer to schedule follow up visit.; ordrng 1 W11603851 (Freezer fan motor)

"Tested thermostat and hi limit. Replaced both. Dryer now has heat. Did advise customer to have dryer vent exhaust cleaned.; used 1 279769 (THERMAL CUTOFF), and 1 WP3977767 (THERMOSTAT) from stock"

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

"I replaced tub tub leaking during pressure testing around sump assembly I replaced motor thinking it may have been motor sump issue but sadly not so. Unit will need tub again. Will need 2xtime again. Customer cannot use without risk of damage to flooring due to leak. Whirlpool File number 7736636690 defect per tech line order and replace tub ; ordrng 1 W10909756 (Tub), used 1 W11025157 (MOTOR/SUMP) from stock"

Very light frost pattern on evaporator compressor is clicking. Upon arrival. Overload relay. Not a defrosting issue. Customer also says no ice. I do believe I said the ice issue was caused by a temperature issue. I cycled icemaker half a cube dispensed. Water pressure was great. customer just replaced water filter. ; ordrng 1 W11370574 (Compressor)

Found connection at transformer fried and detached from transformer winding causing no heat. Order and replace transformer. ; ordrng 1 W11545871 (Transformer)

Found vent restriction causing long dry times. Tested and verified proper proper operation and heating. Unable to access outside vent. Instructed customer to have vents cleaned.

Found faulty lid lock caus8ng unit to not operate. Replaced lid lock. Tested and verified proper operation. All functions check ok. Customer used 20 advantage bucks. ; used 1 W10810403 (DOOR LOCK) from stock

Installed new handle the door however was damaged in the box.; ordrng 1 W11600322 (Door)

Unit is reading lower temperature than it is causing the unit to overheat due to a miscommunication between the control and the temperature sensor.; ordrng 1 W11548749 (Control) and 1 WPW10181986 (Temp sensor) and 1 W11529071 (Harness)

Unit is operational however is throwing a magnetron fault due to a faulty inverter. Need to contact tech line to see about a supposed air fry function that is not present on the current display that the customer states was an option previously.; ordrng 1 W11325604 (Inverter) and 1 W11261165 (Control) and 1 W11346197 (Magnetron)

Units wash plate is grinding against the wash tub.; rqstng P&A on 1 W10836692 (Upper agitator) and 1 W10919191 (Wash plate) and 1 W11223765 (Bolt)

Fresh food section at 50. Found ice build up on evaporator. Thawed ice and replaced defrost control. Please allow 24 hrs for temps to stabilize. ; used 1 WPW10503278 (CNTRL-ELEC) from stock

Customers complaint is light in fresh food section not working. Found bulb loose all checks ok.

"Found drain pan clogged, removed p-trap and dislodged debris. Draining properly now."

Replaced all parts and ran a calibration test and diagnostic cycle and we tried a regular cycle with customer present. Washer working normal.

"Found user interface faulty, seems it has become separated and buttons are non responsive and triggering on their own at times. Quoted customer on a new user interface which is out of stock temporarily including install and she decided to buy a new dishwasher she saw on special at a store."

"Replaced control, plugged washer back in. Ran calibration and manual tests. All checked good and operating properly."

Installed new ice bin and verified both cubes and crushed ice setting work.

"Mail arm not staying in place causing lots of ice. Replaced all checks ok. Freezer bulb burnt out needs new. Left fresh food door making clicking noise needs cam. ; rqstng P&A on 1 W11602886 (Bulb) and 1 WP12028505AP (Cam), used 1 W10884390 (ICE MAKER) from stock"

Customers complaint is water leaking. Tested several times and found no leaks. Found the kitchen faucet dripping under sink. Cant duplicate any problems with dishwasher customer using laundry pods.

Not cooling. Found ball of ice on cap tube. Compressor running weak. Needs new compressor. Sealed system covered 5 years.

"Found f1e4 error , replaced control board , unit still not working, found frame of microwave warped, unit had been dropped the damages were not allowing the door switches to make up because of warp framed, There is no way to make a good repair on this microwave. Calling whirlpool tech support spoke with Chris. Techline took notes SR# 7736633398 u it deemed to not repairable. Tech line said to get customer to get customer to call customer service for any for any further information."

Found bad Ui board not allowing the unit to defrost properly. Defrosted the fridge down for customer nice pretty aluminum evap when I was done. Checked all components unit ran and checked okCALL COMPLETE JL; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR

"Found Ui panel broke and theres a big dent on bottom right hand corner. The dent is blocking bottom spray arm from rotating. Need to replace tub assembly and UI board. Told customer to check tub for damages when arrives. Told to call office when parts come in; ordrng 1 W11409866 (Tub assembly) and 1 W11622490 (UI), used 1 2xtimeframe, and 1 2xtimeframe (2xtimeframe) from stock"

"Complaint, neither the refrigerator or the freezer are getting cold at all. I found compressor has completely failed is extremely hot to the touch locked up as I was moving the refrigerator the compressor came back on and started making a loud banging noise for a split second unit will need a compressor the jig for the compressor and a dryer to completely repair. Customer declined. Estimate is going to buy a new refrigerator."