Found right side fresh food door lower than left side fresh food door. I took 5/16 ratchet and raised the left door up so now they are both level across the top. Also I calibrated the measure fill on the door dispenser so now they are getting the proper amount of water. All other operations of fridge are normal. I also replaced water filter they purchased and purged the line. Unit ran and checked ok(Call complete)

"Upon arrival fridge was in defrost, I kicked it out and when fans cut on it was normal sounding. The customer said it was intermittent but was especially loud at night. I put unit into diagnostics and there were no fault codes. Icemaker is working properly. There is nothing restricting the fans, the damper is good. Im hearing nothing unusual, I advised customer to record the noise so that we can better diagnose the failure. I cannot determine a failure when unit is operating normally. Unit ran and checked ok(Call complete)"

"Customer complaining about 36 inch cooktop bowing when she takes the grates off the top isnt damaged not scratched. Please send 2nd man for this job brand new counters the customer is very nervous about us having to pull it out. The blower switch comes on by touch and you have to bend it to get it to shut off it needs to be replaced.Ordered part# W11676792 blower switchOrdered part# W11476220 ss top; ordrng 1 W11676792 (Blower switch) and 1 W11476220 (Stainless steel top) and 2 2manjob (2 man job)s, used 1 2xframe (2xframe) from stock"

Found dishwasher operating properly no issues. Customer concerned about insulation visible at bottom. Installers did not put toe kick on correctly. Removed and reinstalled correctly.

"Found washer not doing anything, turn unit on and it went straight to done. After diagnosing unit I found capacitor had blown its top and was leaking fluid. I checked all other components such as Gearcase,actuator,motor&belt and all operations are normal. I replaced the capacitor part # W11395618 ran unit and unit checked ok. Explained to customer how the new machines work, proper soap amount and how unit will possibly get outta balance. Customer is happy with unit and education (Call complete) ; used 1 W11395618 (Capacitor) from stock"

"Replaced control board and LED module. Ran diagnostics, all components tested good. Light now operating properly."

Found small pin hole leak in previous weld. Repaired weld. Pressurized system with 125psi nitro. Verified no leaks. Pulled vacuum and recharged system. Verified unit is cooling. All functions check ok.

"Installed new main board, UI panel and door harness, unit working proper at this time."

Found one clip that holds door seal in place had come out of oven body. Reinstalled and made sure seal was secure.

Found unit is making ice but is not dispensing. Found auger broken and retainer broken. Order and replace bin and chute. This is a tenant and receipt is not available. Warranty valid through sbweb. ; ordrng 1 W11347840 (Ice bin) and 1 W11573761 (Chute)

"Error code was f8e1 - long fill. Tested water passed on both hot and cold. Checked pressure hose. No damage presented and connected. Control board not responding to pressure reading and continues to fill with water.Ordering control board; ordrng 1 W11603810 (Control board), dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"

"Found unit not heating properly, checked heater circuit and all checked okay. Not getting power from control. ; rqstng P&A on 1 W11087226 (Control, main)"

"Found unit has a dent in the tub on the left side right at where the wash arm is. This is causing the wash arm to rub on inside of tank making a clunking noise during wash. This unit is just over 30 days old and customer didnt see damage when unit was delivered. Will need a new tank. ; ordrng 1 W11409866 (Tank, dishwasher)"

Installed new shelf in fresh food section. Was missing the part from factory.

Installed new gearcase due to noise during wash. ; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE

"An diagnostics, no stored error codes. Tested components, no unusual noises found. Had customer put load of towels in and ran cycle. No noises and operating properly. Customer showed me a video of washer making a clicking noise when agitator moves in counterclockwise direction and noise goes away after a few minutes. Called tech line spoke to Nate SR# 7736755701, gave a rundown of all work that had been done on washer. He said that since there are no error codes and functionality of washer is not affected it would be considered cosmetic and could not offer any further options. Advised customer of what they said and she said they would call Customer Service."

Checked and found gap in gasket at top of door causing condensation and frost inside freezer. Used heat gun to form gasket and ensure correct seal around full perimeter of door. Also leveled and aligned doors.

"Found noise coming from damper. Ran diagnostics, activated evaporator fan and damper. Confirmed noise from damper. Ordering damper.; ordrng 1 WPW10479155 (Damper)"

Tested and found evaporator fan not working and evaporator iced over. Also tested defrost heater and found it open Requesting P&A for motor and heater.; rqstng P&A on 1 WP67001794 (Defrost heater) and 1 WPW10128551 (Evaporator fan motor)

"Installed all new parts and ran unit thew a test cycle found all functions working and operating to specs, advised customer to use unit and make sure everything ok due to unit not acting up wile there and plz let us know if any issues unit should be working perfect now"

"Replaced sump assy and unit is still leaking was able to fine water was flowing down contour of tub and dripping from sub assembly, but that wasnt the source. Found tub is damage along top seam, dented and split.Ordered tub assy. Explained to customer it will be shipped directly and they are to check it for damage on arrival, then call us to schedule return. 2x time; ordrng 1 W11409866 (Tub assy) and 1 2xtime (2x time)"

"Customer was concerned unit wasnt making proper amount of ice. Explained it should make about a bin full every 24 hours , but will be affected by opening freezer and temp, replaced icemaker and cycled fine, filled fine. Set temperature one setting colder"

"Bake not lighting, dim igniter, quoted for igniter/labor.Accepted also said broil has been taking longer to light and wanted that one also done, quoted for additional universal igniter, accepted, replaced both igniters and both lighting properly; used 1 12400035 (IGNITOR FLAT) from stock"

"Unit not reach temp in bake, cs say glow/flame from bottom right. Burnt out bake element, quoted for part/labor.. accepted.Replaced element and ran bake, preheated to 350 fine.; used 1 W10779716 (ELEMENT) from stock"

"Under 1yr wp warranty, took photo of reciept.Unit leaking from motor assy.Replaced sump assy and no leaking found in testing; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"

Replaced sump assembly tested operation normal

Rework Complaint refrigerator was cooling and now its not again. I found Schrader valve on filter dryer was leaking by ultra slow leak. Refrigerator still cold upon arrival. But not freezing. I installed new Schrader valve. I recharged system with 68 g of refrigerant. Low side is -10 psi high side is 48 psi frost pattern developing going all the way up have image. temperature in garage as of right this minute while working on refrigerator is 90 ° with 90% relative humidity per gauge. file number 7736757972 file number

"Replace lights tesla operations found bottom, lower light on left side of freezer the lower, most light harness may or may not be making proper connectivity in the wall. I can wiggle, harness, and lights will turn off with new lights connected. If customer calls back, check that light first it is a three point LED module and Call techline order and send lights again.. Just to be safe.; ordrng 3 W11632139 (Led)s, dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ"

Replace valve in burner head assembly. Tested operations Auburn or not working properly and have proper flame pattern. No additional issues found with cooktop at this time.

"Replaced all LEDs also found freezer door was not sealing properly hinge pivot joint on door had become loose. I readjusted the freezer door so that it would properly seal. Ice ball, forming on the ceiling of the refrigerator freezer section. No additional issues with refrigerator. All lights are not working doors properly ceiling all the way around. ; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock"

Customer concerned with loose fitting under dishwasher. Its a shark bite fitting and is supposed to be loose. All checks ok.

"Complaint unit has not made any ice since last visit. I found freezer temperature is 9.3°F in ice cream. I found fresh fruit temperature is still at 38.3° compressor started making a abnormal whining noise while in home. I suspect fresh food evaporator is leaking. I am ordering a freezer evaporator as a just in case it is leaking from there. No additional issues found at this time. lights are now all working fine door gasket in fresh food zone is now sealing with no issues after reforming door gasket new icemaker has an E5 era code now no longer E2. 5.5 oz r134 ; rqstng P&A on 1 W11492867 (Evaporator ff) and 1 W11580434 (3way valve) and 1 W10276644 (Compresser) and 1 W11452196 (Evaporator mtr freezer) and 1 WPW10608485 (Freezer evaporator), ordrng 1 2xtime (2xtime)"

Installed new control light now working.

Water leaking from the bottom of the motor sump assy. Needs new motor sump assy. Installed and all checks ok.; used 1 W11025157 (MOTOR/SUMP) from stock

"Tested unit and found customer having issue with unit drying dishes and unit had ran all night never shutting down until found running still. Ran diagnostics and found no errors ran machine thew a self diagnostics cycle and checked all operations and found machine running as designed found unit heating and washing perfect, customer advised me I was taking the machine out and replacing it advised Im not where there to fix machine she did not want unit advised her she needs to call customer service and talk to them about issue because unit is working fine and as designed send a second opinion if wanting another call out machine is fine ; dspstn on spec-tagged invntry: 1 W10518394 HEATER"

"Tested unit and found left front and right front burners not working and not cycling, checked burners and found left side not cycling due to infinite switch faulty checked right front and found switch burnt causing no power to Element. Replaced both switches and all burners are now working to proper specs ; used 1 WPW10434452 (INFINITE SWITCH), and 1 WP3149400 (INFINITE SWITCH) from stock"

Installed new wash plate and reattached agitator checked over operations and unit is now washing and working to specs

Installed gear case and shield. Tested and washer checked ok. ; dspstn on spec-tagged invntry: 1 W11454741 GEARCASE

"Replaced all parts and customer had informed me the unit had stopped cooling and got warm, checked over evap and found no frost pattern checked compressor and found running but not pulling heat. Checked over unit with solution for leaks and found unit bubbling at die dryer, found pin hole in die dryer causing machine to leak and stop cooling. Fixed leak and refilled unit checked for cooling and u it is now frosting up evaporator and working to specs"

"Complaint of not heating properly, spark igniter. Set to 350 and preheated fine, temp cycles:355 - 332, 353 - 333, 356 - 335, 357 - 336, 357 - 336, 357 - 335.Avg temp 345, calibrated one +5."

Needs new control quoted for control

"Checked over unit and found oven light not coming on when selecting found selection making noise relay clicking but no light, checked voltage to light when on and found no power checked connections and found light connection on control board only connected to half the plug causing no power to light socket, replaced bulb and socket reattached connection properly and light is now working and operating to specs"

"Not making ice. Found error code E5 ran harvest and it cycled. Conducted fill test and fill line frozen. Was able to thaw fill tube. Will order and replace valve and icemaker. ; ordrng 1 W11658802 (Icemaker) and 1 W11482383 (Valve), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Cx complaint that the unit is making a loud noise while it runs. I inspected the unit to confirm the complaint. I found the front right suspension popped d out of place. Leaving the basket lean towards the front right corner. I repositioned the suspension rod to its place and found the rod cup has split. The unit needs new suspension rods to replace the rod cup. Im ordering the part for the return visit.; ordrng 1 W11130362 (Suspension rods)

"Cx complaint that the unit does not start because the knob has separated. I inspected the unit to confirm the complaint. I found the unit has good voltage 242v, the drum light turns on when the door is open. However the unit does not start because the timer axle separated from the timer. The unit needs a new timer and timer knob to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 WPW10185982 (Timer) and 1 WPW10558463 (Knob)"

"Unit under 1yr wp warranty per service bench.full of water, not draining, put into drain and pump running, but only small trickle going into disposal.Replaced pump and weak flow, clogged, drain lines do through air trap, multiple attempts draining with vacuum assistance and taking apart at air trap finally cleared fully and working properly; used 1 W10876537 (DRAIN PUMP) from stock"

Installed new door nameplate and filler unit is sealing properly.

Found screws caught between drum and bulkhead causing loud thumping noises. Removed screws. Tested and verified proper operation. All functions check ok. Instructed customer on emptying pockets before loading.

Installed new drivetrain unit is fully operational.

Installed new hinges unit is fully operational.

Installed new door and fitting unit is fully operational.; dspstn on spec-tagged invntry: 1 WP4373559 FITTING 5/16-1/4

Installed new door tracts unit is fully operational.

Complaint that the unit is leaking water. Found hose kinked and was not draining properly over flooding the the tub. Readjusted the hose and unit running normal. No more leaks.

Complaint that the unit is leaving clothes wet. Found stripped out and rusted gear case and hub. Quoted parts and labor but customer will look into another unit. Collected trip fee.

Replaced all parts and dishwasher running normal. No leaks detected. ; dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE and 1 WPW10545278 DRAIN HOSE

Replaced door and adjusted all hinges. Unit working normal. ; O-emld tckt

Complaint that the unit is not washing in any cycle. Found bad inlet valve hot side no water flow. Will replace part with TS-W11210459. Ran diagnostic test and unit running normal. Unit very unleveled and adjusted all feets.; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

"Tested unit and found machine would fill up but never wash, checked errors and found 4-3 wash motor not operating 7-1 heater not coming on ran unit and checked voltage to wash motor found 120v wash motor faulty. Replaced motor&sump ran a diagnostics cycle to clear errors and reset unit, checked all functions and unit is now working to specs ; used 1 W11025157 (Sump&motor) from stock"

Washer not spinning out. Found worn hub and worn teeth on gearcase needs new. ; ordrng 1 W10528947 (Hub) and 1 W11454738 (Gesrcase) and 1 W11418231 (Agitator)

Installed new main control due to unit not defrosting properly. Reset control and all okay.

"Unit leaks due to the fastener on the valve coming out, allowing the valve to shift secured valve unit has no leaks"

Replaced sump assembly tested operation normal ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP

Found UI not responsive. Quoted customer on parts and install and they will think about it.

"Customer wanted to know why some cycles would not allow her to choose medium spin. Explained in normal wash will only allow fast or off for spin. Machine has no error codes and is working properly. User error, advised her to read user manual."

"Compressor not working again, will order new one also please book for two times slots.; ordrng 1 W11506635 (Coupler) and 1 W11370574 (Compressor)"

"Replaced valve, checked IM which was looking petty corroded. Checked ice bin for cracks. Everything checked out. Valve tested ok after install, no leaks.; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE"

Customer complaint is that LEDs were flickering. Inspected and found left pantry drawer LED was dim. Replaced from T/S and tested. Lights are working properly. ; used 1 W10695459 (LED MODULE) from stock

Found both heaters working and oven heating. Adjusted temperature up ten degrees in the control using the calibration feature.

Installed new fountain board due to erratic ice maker operation. All okay.

Installed hinges and tested. Lid is closing and locking properly.

"Concern is no cooling, inspected and found unit running temps at 0 and 40, all fans and compressor, lites and ui display all working and responding properly, unit may have accidentally been put into demo mode and now unit is testing completely normal. Tested fine."

Found dishwasher not draining had a real loud humming noise pull the pump out and found nothing but the propeller wheel was just spinning replaced drain pump motor checked all other components I did find the wash motor making a somewhat loud humming noise while washing but at the end of repair I did find cock a roach infestation. Please (see pic) due to that I cannot guarantee any good repairs on this unit and would advise flag this dishwasher as it may have many issues. at this time unit ran and checked ok(Call complete); used 1 W11412291 (Drain pump) from stock

"Found cold air getting in on right top and side of freezer door. I heat treated the gasket and realigned the door and raise the front up a little bit. The gasket is sealing all way around the frame and at this time there is no air escaping or warm air getting in. No cracks in corner seams of frame, I see nothing in freezer that would allow warm air in other than the door gasket being the frost is up front on right side. Gonna advise customer to let it rGo for a couple of days and see how it does. Again I emphasize please push door shut with center of handle till you feel it secure against the frame. If customer calls back I would suggest calling tech line and documenting.(Call complete)"

"Customer said the power surged a few days ago and unit kicked back on and is running normally. Checked for leak in seal system no leaks holding at proper Freon amount.Evap has a good frost pattern the damper motor is allowing cold air over to fridge section, suction line at compressor is good and hot. The evaporator fan motor is running, the compressor is running. Holding 38 degrees in fresh food section and -2 in freezer section. Ice maker is producing ice at a normal pace. At this time unit is running and checked ok(Call complete)This call should be covered under warranty because I checked system for leaks labor warranty is good thru 1-25-24"

Unit is not keeping temp due to a failed condenser fan motor.spun by hand unit started working again indicating a weak motor. ; ordrng 1 W10822259 (Condenser fan)

Customer states someone just left an they need another compressor. Dosent need service i suppose.

Found icemaker fridge door not level with right side fridge door. Dropped right side door down as far as possible I also took left side door off with icemaker and realigned door with hinge also made adjustment to hinge. I took out ice bucket and some small items out of right side door and was still high. Once I put the door back on the door realignment was much better but left side door was still a little high. I advised customer fridge was level and with the weight of icemaker and ice bucket along with items on bottom shelf make door heavy. At this time there is no other repairs that can be made.(Job complete)

"Found right rear roller bad, besting making a loud noise. I replaced both rollers, idler roller, and belt. All other components are working normally. Cut down dryer vent, cleaned bottom of dryer out where lint was. Replaced part # 4392067. Unit ran and checked ok(Call complete); used 1 4392067 (Roller assembly) from stock"

Unit is not cooling in the fresh food due to frost buildup in the evaporator housing. Cleared ice and let a frost pattern build to ensure that there is no refrigerant leaks. Unit has a full frost pattern. Unit has signs of air intrusion into the fresh food due to torn door gaskets. Quoted 808.33 customer is not going with the repair.

Complaint randomly leaks not always is about 1 time every other week. I found sound proofing insulation was wedged in bottom of tub pan between inner door causing dishwasher to leak. I removed insulation leveled dishwasher and performed several test cycles light sudsing no error codes no leaks found.

Complaint that the back of the freezer is iced up. Found ice buildup in the evaporator side. Heating Element and evap. Fan is working. Bimetal is good. Will order control board and gasket for a return visit.; ordrng 1 W11595219 (Control Board) and 1 WPW10247885 (Gasket Door Freezer)

Replaced screw a test of operations. Everything is now working properly. No additional issues found with cooktop at this time.

"Tested and found microwave not heating. Turntable, exhaust fan and other functions operating properly. Requesting P&A for magnetron, capacitor and thermostat.; rqstng P&A on 1 WPW10693025 (Magnetron) and 1 W10598693 (Thermostat) and 1 W10850446 (Capacitor)"

"Check unit as per customer request door not sealing properly, freezer door out of alignment on the left side cold air coming out and frosting up inside. I remove items from freezer drawer, melt down frosted build up and clean up water. Remove drawer and pull door all the way out to align slides then reinstalled drawer. Close door for even sealing around door, heat gasket up for even sealing around door and check door closed correctly and unit working to specs."

"F9F2 code take unit apart found clog pump float not moving up and down because of wet lint build up, replace pump and check unit working to specs."

"Replaced all parts ordered by Jon. I ask customer if unit had leaked since last visit and she said no. Running thru normal wash cycle the unit filled without leaking, my test cycle is being ran empty with just racks inside and there are no signs of leaking or any water trails of leaking in recent past. Drain hose has no holes, fill line is 3/8 steel with no leaks. Stainless steel tub in good shape. The customer ask about a heater because in appearance the heater looked warp but upon inspection I found right front corner not in its retaining bracket realigned heater is back level. With this being a very intermittent leak I also advised the customer if it does leak again, drop the door down on dishwasher and see whats loaded in the front. There very well could be a leak being creating by the way dishwasher is loaded. They can and will shoot water out the corners Id improperly loaded. Water leaks are normally consistent till repaired often times intermittent water leaks is caused by improper loading.. at this time the unit is not leaking all components are working normally.. ran and checked ok(Call complete)"

Replaced ice dispenser solenoid. Tested ok.

Tested and ran diagnostics. Found F6E3 communication error. Washer not filling correctly. Ordering control.; ordrng 1 W11419171 (Control)

The door spring broke on right side replaced bushing and spring ; dspstn on spec-tagged invntry: 2 WP8268990 BUSHING and 2 WPW10337934 SPRING

Replaced control set temps at recommended the evaporator has been not defrosting since purchased customer has defrosted three times before calling us

Ff section led flickering needs to be replaced ; rqstng P&A on 1 W11527432 (Led)

"Checked and found that problem is not with filter housing. Customer has two new Everydrop filters, tried both filters in existing housing and in new housing. Filters will not go fully in and seat. Tried the filters in new housing on counter, not installed. Called tech line spoke to Robert SR# 7736745931. He didnt find any reports of a bad lot of filters but did document issue. Only visible difference in old filter and new is on new filters O-ring is much thicker and guide pin is smaller. Customer ordered these filters online. Said he would purchase one at Lowes t see if it works."

"Removed and replaced rear bulkhead and drum. Reassembled, tested dryer. Operating properly and quietly."

"I found temperatures on control were set to -5° in freezer and 35° and fresh food section factory settings are 0° and 38°. I set refrigerator back to factory temperature specifications. I found no further issues with cooling in the refrigerator or the freezer zone food temperatures in the door of the refrigerator or 40° top shelf back or 34.3° Closest to the vent were air comes into the refrigerator from the freezer. I found the bottom shelf of the refrigerator is 36.5 unit seems to be slightly over packed in the refrigerator zone causing poor air circulation in refrigerator zone leading to cold and hot spots. Temperature in freezer is -4.9° in ice cream. I am assuming that issue that customer is having is strictly due to temperature settings on the door being set to low and poor air circulation, cost by food loading issues."

"Washer not spinning out properly. Cloth still wet at end of cycle. Ran diag and washer runs through cycle but basket has an extreme wobble to it needs new basket and gear case. ; rqstng P&A on 1 W10752283 (Washplate) and 1 W11454734 (Transmission) and 1 W10752719 (Basket) and 1 Xtratime (Xtra time), dspstn on spec-tagged invntry: 1 W11116590 CNTRL-ELEC"

"Microwave door keep saying close door. Can press on left side of door and microwave stats. Checked install and its fine. Pulled unit out and its still doing same thing. Door and hinge slightly bent needs new. Will need extra time will be a little time consuming. ; ordrng 1 W11600216 (Door) and 1 W11639555 (Inner door) and 1 W11296036 (Hinge) and 1 W11296037 (Hinge), rqstng P&A on 1 Xtratime (Xtra time)"

Installed new bracket. All checks ok.

Replace defective solenoid as per customer complaint only dispensing crush ice and check unit working to specs dispensing cube and crush ice as desire choice.