We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Charlotte, NC 28226
Caleb
Job Details: 11/11/2024
Replaced harness. After replacing harness evap fans started working. Unit checks fine
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near Charlotte, NC 28269
Johnny
Job Details: 11/11/2024
Could not verify complaint. Tested all components unit working as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Huntersville, NC 28078
Johnny
Job Details: 11/11/2024
"Bouncy basket, installed new suspension rods. Ran test cycle. Unit working as designed.; used 1 W11130362 (SUSPENSION) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Denver, NC 28037
Ryan S.
Job Details: 11/11/2024
"Customer complained of leaking she said her husband pulled you out and it was leaking from the water valve in the back of unit. Also complained of freezer door handle being loose. And ice clumping in ice bin. found no issues with airflow to ice bin said it had been clumping more since they hadnt been using it . informed her that it needs to be used every once in a while to stir ice so that it doesnt clump together . tighten handle handle now good. Found water inlet valve is cracked and leaking. Turned water back off. Ordering inlet valve on back of unit, informed customer office will call when job is authorized and parts come in. ; ordrng 1 W11312191 (Valve)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Cornelius, NC 28031
Johnny
Job Details: 11/11/2024
"Cx stated unit dont heat and hard to spin, quoted cx for pulley heater and fuse replacement. Collected trip fee."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JBZFL30IGX00
Near Cornelius, NC 28031
Johnny
Job Details: 11/11/2024
Tech was assigned as a helper;
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Charlotte, NC 28209
Mitch H.
Job Details: 11/11/2024
"Arrived, attempted to pull range out to access gas valve, would not pull out. Customer tried, no success. He called his contractor, he came and pulled range out. Turned gas off. Disassembled, removed and replaced left and right manifolds. Turned gas back on, used bubble solution to check for leaks at all tubing connections and orifices. No leaks found. Reassembled, tested, all burners operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/11/2024
"Customer says noise happens every time she opens and closes doors. Unable to duplicate noise by doing this at time of visit. Entered diagnostics, tested all fans, no unusual noise from fans. Did notice slight noise from damper on opening and closing. Customer says that does sound like noise she hears. Ordering damper. Checked part availability and scheduled return for 11/15 AM ; ordrng 1 WPW10196393 (Damper)"
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near McConnells, SC 29726
Mitch H.
Job Details: 11/11/2024
"Tested and ran diagnostics. Found F9E1 long drain error. Disassembled and removed front, found drain pump screen clogged. Cleaned and reinstalled. Reassembled and tested washer, operating and draining properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JBZFL30IGX00
Near Cornelius, NC 28031
Ryan S.
Job Details: 11/11/2024
"Returned to install parts ordered. Has helper JW. Installed fill tube (old fill tube full of ice). and filter housing/mount -kit. Ran derive test 97 icemaker filled w water, cycled icemaker . Verified proper operation. Covered with autho ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Belmont, NC 28012
Ryan S.
Job Details: 11/11/2024
"Customer complained of frost buildup in freezer. Upon arrival found ice buildup near Evette fan and below near drain fill tube was leaking from icemaker area. per service pointer W11750800, ordering fill tube service kit. Turned ice maker off untill return call, removed ice buildup. Informed customer office will call when part comes in. ; ordrng 1 W11750811 (Fill tube kit)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOES3030LS01
Near Gastonia, NC 28054
Ryan S.
Job Details: 11/11/2024
"Customer complain unit would not set time. Confirmed complaint found ui control faulty. Replaced part from preid -truck stock . verified proper operation and set time, showed customer."
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Bessemer City, NC 28016
Ryan S.
Job Details: 11/11/2024
"Upon arrival, checked unit found you are not responsive opened up unit control board has flashing steady green light and there is 5 V DC to the UI per service Manuel test. Unit needs Ui not main control. Can see corrosion on Ui around Ui harness. Tried to clean off with alcohols scrub. Ui still not responding. Ordering ui. Called Randy. Randy said to return control and order ui , no extra charge to customer. ; ordrng 1 W10861510 (UI)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Berlin, CT 06037
Andre
Job Details: 11/11/2024
Ck unit upon arrival and found left door spring ejected from hinge replace left hinge assembly and unit is now operating to manufacturers specs ; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ3
Near Cromwell, CT 06416
Andre
Job Details: 11/11/2024
Ck unit upon arrival and found front left burner flames would not adjust install switch from truck stock and test unit and flames is now adjustable unitn; used 1 Wpw10434452 (Switch) from stock
We serviced a
MAYTAG WASHER
Model MVWB300WQ2
Near Middletown, CT 06457
Andre
Job Details: 11/11/2024
Ck unit upon arrival and per customer no matter what size load unit runs the UL error would always pop up add clothes to unit and ran rinse and spin to get clothes wet and once unit goes into spin cycle UL pop back up. Customer did state that unit did not bang around which prompt me to check screw supporting rotor which I found that was backing out secure screw back in place and ran spins unit now operating to manufacturers specs
We serviced a
WHIRLPOOL RANGE
Model JES1750ES1
Near Meriden, CT 06451
Andre
Job Details: 11/11/2024
Tech was assigned as a helper;
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Charlotte, NC 28270
Caleb
Job Details: 11/11/2024
"Ran diagnostic tests via control on all baffle motors and fans, no vibration noise or issues found, removed stickers on back if unit and advised customer of things to check if unit still makes noise. If call back order 1 evap motor W11578030 and fan WP67006337."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Mooresville, NC 28117
Johnny
Job Details: 11/11/2024
Installed new part. Tested water. Working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KUDS50FVSS4
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/11/2024
Found needs new wash pump Fills and drain can hear the pump humming Cust not sure buying new or repairing
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC7HS04
Near West Hartford, CT 06117
Ruben C.
Job Details: 11/11/2024
Tech was assigned as a helper;
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Holden, MA 01520
Glenn
Job Details: 11/11/2024
F2E2 found poor connection from user interface to control board causing no washer operation order parts ; rqstng P&A on 1 W11478526 (User interface) and 1 W11596129 (Ui harness) and 1 W11419171 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near Kannapolis, NC 28083
Johnny
Job Details: 11/11/2024
Installed new part. Tested unit. Working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Wilbraham, MA 01095
Jorden
Job Details: 11/11/2024
"Arrived and found error code 7,1 (no heat) stored in system. Found element receiving 120v but not operating, verified hi-limit closed and element open, replaced and tested fine. Unit was installed improperly and found feet missing. Advised customer how unit should be installed. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER and 1 W10804115 CNTRL-ELEC"
We serviced a
GENERAL ELECTRIC WASHER
Model GFD55ESSN1WW
Near Palmer, MA 01069
Jorden
Job Details: 11/11/2024
"Arrived and installed thermistor parts ordered, ran for 10+ min, tested fine."
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS4
Near Springfield, MA 01105
Jorden
Job Details: 11/11/2024
"Arrived and installed new gas valve, burner heads and burner caps. Left back burner now works fine but no change to the center burner. Contacted tech support and they requested the center manifold valve be changed. SR #7740292138; ordrng 1 W11509686 (Center manifold valve)"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near York, SC 29745
Mitch H.
Job Details: 11/09/2024
"Found washer unplugged on arrival. Plugged back in, indicator lights constantly scrolling from left to right. Washer will not respond to any inputs. Customer had unplugged washer before and when plugged back in lid unlocked but would not drain. Unable to enter diagnostics or run any tests or cycles. Will power off but if power button is pushed, scrolling begins. Ordering control and user interface. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11675700 (Control) and 1 W11675701 (UI)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF18A5101SR/AA
Near York, SC 29745
Mitch H.
Job Details: 11/09/2024
"Checked and tested. Found refrigerator compartment cooling and operating properly. Freezer compartment too warm, does not have full frost pattern. Customer says problem is intermittent. Unit has a sealed system issue. Refrigerator is slightly over a year old. Advised customer that sealed system is still under factory warranty and they would need to contact Samsung for warranty service."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/09/2024
Checked and found excessive gaps between front of drum and dryer front panel causing things to get caught. Ordering drum. Advised customer that drum will ship directly to them and they will need to inspect part for damage and call to schedule.; ordrng 1 W10899578 (Drum)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Belmont, NC 28012
Mitch H.
Job Details: 11/09/2024
Customer said washer gets off balance on anything but small loads and doesnt seem to be agitating correctly. Tested and ran diagnostics. Found F7E1 tachometer error. Also found movement in tub. Ordering control board. Suspension kit already on order. Will install all parts on return visit.; ordrng 1 W11419051 (Control)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Denver, NC 28037
Mitch H.
Job Details: 11/09/2024
"Pulled microwave partially from wall. Removed and replaced appliance manager and console. Turned power back on, programmed console for correct model number. Reinstalled in wall, tested, all functions operating properly."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Lincolnton, NC 28092
Mitch H.
Job Details: 11/09/2024
"Checked and found F3E2 sensor error. Dryer not reading dryness correctly. Ordering sensor bars and harness, and kit. Will install all on return visit. Advised customer that office will call to schedule when parts arrive.; ordrng 2 WP3387223 (Sensor bars)s and 1 WPW10298258 (Harness) and 1 4392067 (Dryer kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Gastonia, NC 28052
Mitch H.
Job Details: 11/09/2024
Checked and found that washer has a roach infestation. Advised customer that I could not service washer because of this and that warranty would not cover repairs related to infestation. No service performed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM05
Near Gastonia, NC 28052
Mitch H.
Job Details: 11/09/2024
Checked and found ice maker operating properly. Installers deformed and damaged ice maker fill tube causing it to leak behind ice maker and water to run to freezer floor. Ordering fill tube. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11750811 (Fill tube)
We serviced a
LG WASHER
Model WT7900HWA
Near Granby, CT 06035
Gary V.
Job Details: 11/08/2024
"Inspected and found PE fault for pressure system problem, checked air hose and dome and tested fine, main acu faulting and wont start either, unit needs main acu and pressure switch, main pcb shows nla."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Springfield, MA 01109
Jorden
Job Details: 11/08/2024
"Arrived and found error code F5E2 (door lock failure) stored in system, cleared codes. Could not replicate spinning/noise issue, ran auto test mode and a cycle with something inside. Customer education on to utilize cycles and spin speed options based on whats going inside unit."
We serviced a
JENN-AIR COOKTOP
Model JGD8130ADS21
Near Pineville, NC 28134
Caleb
Job Details: 11/08/2024
Sent estimate of repairs needed. While getting estimates for parts and labor needed customers brother used WD-40 on valves and unit worked fine after. Provided customer copy of estimate. Collected service call.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Simsbury, CT 06070
Ruben C.
Job Details: 11/08/2024
Replaced control unit is good not plugged in to test unit is on display
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Naugatuck, CT 06770
Andre
Job Details: 11/08/2024
"Ck unit upon arrival and install control board,harness and suspension kit ran calibration and ran quick cycle and unit is now operating to manufacturers specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Naugatuck, CT 06770
Andre
Job Details: 11/08/2024
Ck unit upon arrival and found user not communicating and unable to start order parts to complete repair ; ordrng 1 W11460908 (Control panel) and 1 W11632709 (Control) and 1 W11672039 (Control board)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Naugatuck, CT 06770
Andre
Job Details: 11/08/2024
Ck unit upon arrival and found basket slamming against rail with and without garments . Install suspension from truck stock and and calibrate unit and add garments and ran a cycle to get clothes damp then run drain and spin and unit is now operating to manufacturers specs ; used 1 W11130362 (Suspension) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Granby, CT 06060
Gary V.
Job Details: 11/08/2024
"Inspected and found f8e4 leak fault, found leak coming from drain hose and wash pump is loud, will submit estimate and call with return date.; rqstng P&A on 1 W11416362 (Wash pump) and 1 W11414944 (Drain hose)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Springfield, MA 01109
Jorden
Job Details: 11/08/2024
"Arrived and installed new damper/suspension kit, tested fine."
We serviced a
MAYTAG WASHER
Model MVW5435PW0
Near York, SC 29745
Mitch H.
Job Details: 11/08/2024
"Disassembled, removed agitator, found nothing beneath it. Removed wash basket, nothing beneath it either. Checked motor, moves freely in both directions. Capacitor, actuator, harness, and control have all been replaced, no issues found with those. Drain hose is inserted correctly. Based on engineering recommendations ordering gear case and motor. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11449840 (Gear case) and 1 W11283592 (Motor)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Douglas, MA 01516
Lee
Job Details: 11/08/2024
Installed control tested okay
We serviced a
MAYTAG WASHER
Model WFW70HEBW2
Near Brimfield, MA 01010
Lee
Job Details: 11/08/2024
"Incorrect clamp ordered, ordering correct one, returning weds. Am; ordrng 1 W11266654 (clamp)"
We serviced a
WHIRLPOOL WASHER
Model wtw5000dw1
Near Norton, MA 02766
Aimee Z.
Job Details: 11/08/2024
Repeat customer Put in spin found needs new Gearcase and washplate.Cust buying new washer
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Matthews, NC 28104
Caleb
Job Details: 11/08/2024
Replaced control. Unit checks fine. If call back order moisture sensor.
We serviced a
WHIRLPOOL WALL OVEN
Model WFE505W0JS0
Near Charlotte, NC 28215
Caleb
Job Details: 11/08/2024
Replaced control unit preheated to 350 and cycled properly. Unit checks fine.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Clover, SC 29710
Clinton
Job Details: 11/08/2024
Replaced door stricken door no closes properly
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clover, SC 29710
Clinton
Job Details: 11/08/2024
Control does not send voltage out to motor or actuator unit does nothing but lights up no noise or anything ; ordrng 1 W11513246 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Charlotte, NC 28207
Clinton
Job Details: 11/08/2024
Installed funnel from old dispenser
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Charlotte, NC 28202
Clinton
Job Details: 11/08/2024
Order control the unit was in perfect order when I arrived verified unit goes in tot defrost. Order control; ordrng 1 W11446726 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28208
Clinton
Job Details: 11/08/2024
Vent is restricted dryer in heating properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Monroe, NC 28112
Jonathan J.
Job Details: 11/08/2024
"I replaced French door right hand, fresh food door for a dent and scratches. I tested operations of door after replacing made sure it is opening and closing properly no issues found with door at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Unionville, NC 28110
Jonathan J.
Job Details: 11/08/2024
Complaint start button does not work. I found indeed the start button is not working. I placed unit into a diagnostics cycle verified that the wash motor is working and theres no additional issues with the dishwasher. Unit will need the control to repair fully. ; schdld next appmnt for 11/14 THU PM
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 11/08/2024
"F7e7 f7e6 f7e1 f2e3 error codes found even after replacing and clearing them on the previous control same error codes came back on new control. I found capacitor was leaking fluid all over the floor. Replace capacitor started spinning with new capacitor when I arrived replaced actuator with new style actuator different still no change. I suspect user interface mismatch is the cause or wiring harness or drive motor as one of the error codes is an open circuit to drive motor diagnostics menu drive motor only spin in clockwise rotation not counterclockwise ; ordrng 1 W11283592 (Motor) and 1 W11481116 (Ui) and 1 W11643701 (Harness) and 1 W11481722 (Actuator), used 1 W11395618 (CAPACITOR/INTER COIL), and 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Marshville, NC 28103
Jonathan J.
Job Details: 11/08/2024
"Complaint Washing machine will start when start button is pushed other times it will not work at all. I found customers are elderly and will leave washing machine on the previous cycle. It was set to and press the start button one time when that occurs. they are just waking up the machine and the machine will time out within 5 to 10 minutes and shut itself off, customer that they need to dial one time to wake up the machine and then press the start button without holding the start button out of level severely leveled wash machine as well and instruct fulfilled issues or error codes, other than error code that I cleared out of system"
We serviced a
LG REFRIGERATOR
Model LRSXS2706V
Near Marshville, NC 28103
Jonathan J.
Job Details: 11/08/2024
"Complaint water will not stop dripping through the door have to take ice bin off daily and defrost daily All ice cubes out of the container every single day. I found door shoot is not ceiling. Icemakers tilted sideways also leaking water, causing frost and ice to build up. I am ordering a door shoot assembly a funnel icemaker assembly, and a new bin as Ben has become cracked and damaged due to issue Occurring. No additional issues found with refrigerator at this time. Unit is cooling properly in the freezer section as ice cream is hard and not frosty.; rqstng P&A on 1 ACZ74390702 (Ice maker auger assembly) and 1 ABN72938911 (Duct assembly) and 1 AKC74069802 (Ice container assembly) and 1 ADW73550012 (Funnel assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/08/2024
"Complaint refrigerator was cooling fine husband accidentally left door in the freezer open for unknown amount of time causing evaporator to freeze over solid cycle power off for three days and unit is not cooling properly. I found. May have a sealed system leak as evaporator is not developing a full frost pattern going all the way down within 15 minutes only the top edge of the evaporator is frosting over. Compressor is running. Freezer upon departure 43? fresh food section is still room temperature at 70?, customer is going to wait 24 to 48 hours to see us. She was not sure if she waited long enough before making service call unit was powered off upon arrival. Advised customer to wait 24 to 48 hours to see if unit cools all the way down if it does not, customer will be looking at compressor and freezer evaporator. Plus additional and process tube. No electronics that I can find causing any issues right now."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/08/2024
"Complaint door falls. Heater is warped upwards. I found complaints true I am ordering a heating element. I installed a spring link kit door kit for door falling. No additional issues found with dishwasher at this time. ; ordrng 1 W10703867 (HEATER), dspstn on spec-tagged invntry: 1 8194001 DOOR LINK KIT"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/08/2024
"Complaint washing machine will not turn off, runs, even though the lights are not on. I found error codes and cleared F2e1 f3e1 I found main control board has failed and ordering control to fix no further issues found with washing machine at this time; ordrng 1 W11603810 (Control)"
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near Charlotte, NC 28208
Clinton
Job Details: 11/08/2024
Customer stated that then broil element still win shut off randomly order the electrode as it senses the flame back to Dsi control tested it a few times seem to work ; ordrng 1 W11355920 (Electrode)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Waterbury, CT 06708
Jimmy R.
Job Details: 11/08/2024
"Replaced control and ran unit threw a wash cycle found when unit would start washing it would shutter then wash then shutter then wash over and over never a consistent washing cycle. Tested voltage to wash motor and found 120v consistently checked voltage from house supply and found wire nuts falling off, fixed wire nuts but same issue unit shuttering when motor would come on, replaced sump&motor again and unit is now washing and working to specs ; used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ08
Near Waterbury, CT 06704
Jimmy R.
Job Details: 11/08/2024
"Ran microwave and found wile running unit would make a loud buzzing noise, traced noise and found coming from magnetron. Removed unit and found magnetron burnt and faulty, replaced and ran unit chcked for heating and all operations are now workin to specs ; dspstn on spec-tagged invntry: 1 WPW10693025 MAGNETRON"
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Cheshire, CT 06410
Jimmy R.
Job Details: 11/08/2024
"Ran dryer and found no heat checked voltage to unit and 120v on each leg 240v acrossed. Ohmed heater and found faulty also found rear rollers starting to fail and make noise, heater and roller need to be replaced quoted customer and they will hold off for now."
We serviced a
GE REFRIGERATOR
Model GNE29GSKJSS
Near Cheshire, CT 06410
Jimmy R.
Job Details: 11/08/2024
Installed new fan motor for fridge section removed ice in drain and fan is now running and unit is moving air and working to specs
We serviced a
AMANA RANGE
Model ACR4203MNS1
Near Meriden, CT 06450
Jimmy R.
Job Details: 11/08/2024
Tested oven and burners finding top burners are working normally advised customer burners are meant to shut on and off when heating up this is normal operation. Checked oven and set to 350 degrees oven got to temp and cycled on and off normally heating to temp set Points. Advised customer all new ovens with coil burners will cycle also oven is meant to cycle on and off it will not keep event on glowing red all the time the heat would never regulate is so. All functions are working to normal operations
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Meriden, CT 06450
Jimmy R.
Job Details: 11/08/2024
Installed new main control and new display ran unit thew a test cycle and machine is now allowing selections and working to specs
We serviced a
MAYTAG DRYER
Model WED500CMW0
Near York, SC 29745
Mitch H.
Job Details: 11/08/2024
"Checked entitlement and unit is covered under 1 year extended builders warranty. Checked and found that dryer only has one leg of power, 120v incoming. Checked wall outlet, found outlet only has 120v. Advised customer that he needs to have outlet and breaker checked. No issues found with dryer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near York, SC 29745
Mitch H.
Job Details: 11/08/2024
"Tested and ran all diagnostics tests from troubleshooting guide in service matters, all tests passed and operating properly. FC and RC temps are good. Called tech line spoke to Rick SR# 7740287467. Went through all tests with him, he said the only other possibility is the dispenser board which controls ice maker cycling. Advised customer of findings and quoted for replacing control. Customer approved. Checked part availability and scheduled return for 11/14 AM. Collected full amount on cc.; ordrng 1 W11387386 (Dispenser control)"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Auburn, MA 01501
Lee
Job Details: 11/08/2024
"Installed parts tested okay, advised customer t; dspstn on spec-tagged invntry: 1 W10837240 IDLER PULLEY"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/08/2024
Found the hub stripped and needs wash plate and boltCant get wash plate out and Gearcase is stripped.Also need new suspension rodsLast stop; rqstng P&A on 1 W11454734 (Gearcase) and 1 W11130362 (Suspension rods) and 1 W10902814 (Washplate) and 1 W10752187 (Bolt) and 1 W10528947 (Hub)
We serviced a
WHIRLPOOL WALL OVEN
Model WOS31ES0JS00
Near Northbridge, MA 01534
Aimee Z.
Job Details: 11/08/2024
Installed new control My oven rack wheel is broken Called office to schedule for Tuesday.; schdld next appmnt for 11/12 TUE PM
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Milford, MA 01757
Aimee Z.
Job Details: 11/08/2024
"Installed new harness and fan with ui and control . Tested icemaker harvested and filled with water.Cust right door switch isnt working causing no light ; rqstng P&A on 1 W11289496 (Light switch), states that autho needed"
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Auburn, MA 01501
Lee
Job Details: 11/08/2024
"Customer states unit not heating up at allConfirmed complaint, checked and found loose wire on heating element, reseated wire tested okay."
We serviced a
LG REFRIGERATOR
Model LFX31945ST/07
Near Grafton, MA 01536
Lee
Job Details: 11/08/2024
"Customer states unit not cooling at all.Confirmed complaint, found compressor does run but both sections room temperature Unit has sealed system leak, advised customer to contact LG"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Worcester, MA 01603
Lee
Job Details: 11/08/2024
"Scheduled return visit for Wednesday am 11/13, part missing; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Worcester, MA 01606
Lee
Job Details: 11/08/2024
"Installed both parts, verified unit now heats properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Charlotte, NC 28212
Caleb
Job Details: 11/08/2024
"Unit does need damper. Customer called RAC. And sounds like the unit has a 2 year warranty but unable to confirm. Collected service call. Part needed is the damper W11645127. Also sounds like compressor is vibrating against back panel. Customer also asked if I can get his ice maker working, there is no water hookup."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Meriden, CT 06450
Jimmy R.
Job Details: 11/08/2024
"Replaced control,display, door and nameplate forced unit into a defrost cycle and checked heater, found unit now defrosting and heater getting hot to melt all ice, helped melt ice and set Unit temps all operations now working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, SC 29745
Mitch H.
Job Details: 11/08/2024
"Disassembled washer. Removed and replaced gear case and related parts. Reassembled, ran control calibration, completed properly. Tested washer, all components and functions operating properly.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT"
We serviced a
JENN-AIR RANGE
Model JGRP748HL05
Near Wolcott, CT 06716
Andre
Job Details: 11/08/2024
Ck unit upon arrival and remove and install User interface and test operation and unit is now operating to manufacturers specs
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 11/08/2024
"Customers thought drum was peeling. Found issue was back back panel had ripples. Nothing was peeling. Checked everywhere, I informed customer it must have been a dryer sheet or something else, that is the normal design of the back metal. The color is from clothing such as blue jeans. Verified proper operation. Collected trip fee via check ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV03
Near Stanley, NC 28164
Ryan S.
Job Details: 11/08/2024
Customer was complained of cooling issues and moisture on top of freezer gasket issue with freezer gasket will need gasket part from appliance fixed live video ordering those two gaskets truck stock is not in. unit is cooling properly. Inform customer opening doors cooling will fluctuate but unit is cooling as designed whenever with those issues. Return call for 11-14 pm ; ordrng 2 W11159728 (Gasket)s
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Belmont, NC 28012
Ryan S.
Job Details: 11/08/2024
"Customer complained when running blanket he heard something like a gear slipping. Ran unit through service mode. Both valves worked, drain pump worked, agitate worked and spin worked. Put blanket in unit and ran quick wash on deep water, customer thinks it happens when unit has heavier load. Unit filled , started washing went into spin. Verified proper operation. Informed customer unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Gastonia, NC 28056
Ryan S.
Job Details: 11/08/2024
Customer complained unit jumping around when spinning. Found unit shaking when in spin. Took unit apart found broken drum wheel. Replaced drum wheels and belt pulley from ts. Ran unit and showed customer. Verified proper operation. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ18
Near Concord, NC 28027
Johnny
Job Details: 11/08/2024
"When water supply is turned on water pours out of icemaker, water valve is constantly energized. Ordering parts necessary for complete repair,; ordrng 1 W11548535 (Fresh Food valve) and 1 W11548540 (IcemakRer) and 1 W11548534 (Control board)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH53521HZ-5
Near Midland, NC 28107
Johnny
Job Details: 11/08/2024
Installed new parts. Tested unit. Working as designed. Cx will have to get on light bulb; dspstn on spec-tagged invntry: 1 W11182110 CNTRL-ELEC
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Harrisburg, NC 28075
Johnny
Job Details: 11/08/2024
"Cx stated unit making clacking noise, I hand spun the basket and could hear the noise, attempted to remove rotor to inspect the slider but it broke the tip of drill bit. Ordering all necessary parts.Will need extra time; ordrng 1 W10902814 (Wash plate) and 1 W10909670 (Spanned nut) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Clutch kit) and 1 W10754448 (Clutch kit) and 1 W10915701 (Rotor) and 8 W11027980 (Screws)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28269
Johnny
Job Details: 11/08/2024
Loud noise occurring in spin cycle. In middle of unit. Could not determine with specific component so ordering all necessary parts.Extra time required. ; ordrng 1 W11454741 (Gearcase) and 1 W10890624 (Motor) and 1 W11239857 (Belt) and 1 W10721967 (Clutch kit) and 1 WP3951744 (Agitator) and 1 WP21366 (Spanned nut) and 1 WP389140 (Drive block) and 1 W10324647 (Tub seal)
We serviced a
WHIRLPOOL RANGE
Model WFGS3530RS0
Near Charlotte, NC 28269
Johnny
Job Details: 11/08/2024
Installed new part.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28269
Johnny
Job Details: 11/08/2024
"Upon arrival I could hear a loud whistling noise occurring behind fridge, Cx stated loud noises been occurring for awhile now and wanted to report issue before warranty expires. I entered service mode and activated each moving component. The loud whistling noise got louder when the icemaker called for water. The loud noise is occurring within the wall behind the fridge and it pertains to the water supply. Cx will need a plumber to solve noise issue. There are no functional failures with unit and the noise is not coming from unit therefore a trip fee must be paid."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Springfield, MA 01119
Gary V.
Job Details: 11/08/2024
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334DSS0
Near East Longmeadow, MA 01028
Gary V.
Job Details: 11/08/2024
"Installed parts listed and cycled and didnt solve problem, found wash pump no longer pumping properly, needs wash pump replaced. Will submit estimate and call for return date.; rqstng P&A on 1 WPW10455261 (Wash pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW10
Near Watertown, CT 06795
Jimmy R.
Job Details: 11/08/2024
"Tested dispenser and found auger not coming on to dispense ice, removed ice bin and found auger motor bound up and yoke loose, removed auger and found water had gotten into motor freezing it and not letting it run. Melted ice and dried out water in motor added a drop of oil on motor to make sure it would spin tightened up yoke and unit is now dispensing ice and working to specs"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Watertown, CT 06795
Jimmy R.
Job Details: 11/08/2024
"Tested dryer and found when closing door customer would have to slam it or close it so hard I touched the whole unit back. Checked strike and latch finding catch crimped so tight it would not close properly, adjusted and replaced all parts tested door and it is now closing and working to proper specs"
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWS3
Near Longmeadow, MA 01106
Gary V.
Job Details: 11/08/2024
"Installed new drain pump and cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Gastonia, NC 28056
Ryan S.
Job Details: 11/08/2024
Returned to install parts ordered. Installed belt and belt cover. Ran unit through service test mode. All functions working. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11239857 BELT
We serviced a
GE WASHER
Model GTW335ASN2WW
Near York, SC 29745
Mitch H.
Job Details: 11/08/2024
"Attempted to disassemble washer. Could not get hub nut loose. Tried to loosen with pipe wrench and other tools, no success. Spoke to Randy, he is going to have socket sent to office. Requesting P&A for hub nut in case existing unit has to be cut off. Advised customer that office will call to reschedule when parts arrive.; rqstng P&A on 1 WH02X10363 (Hub nut)"