Service History 51 - Advantage Appliance Repair

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Monroe, NC 28110

Jonathan J.

Job Details: 02/06/2025

Complaint unit will not spin out. Laundry is making a horrible noise when trying to spin or agitate. I found a complaint true I found hub is stripped out. I also found suspension rods are shot. No further issues found at this time cleared error codes left wash plate and agitator cone undone inside of tub. F0e5 f0e2 ; ordrng 1 W11217817 (Suspension rod kit) and 1 W10528947 (Hub)

We serviced a

WHIRLPOOL WASHER TL

Model WTW6120HC1

Near Monroe, NC 28110

Jonathan J.

Job Details: 02/06/2025

"Complaint latches striker, both broken. Then complete true replaced latch and strike tested operations no further issues found. no error codes and fault history either.; used 1 W11700916 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Monroe, NC 28110

Jonathan J.

Job Details: 02/06/2025

Complaint dishwasher leaking from bottom front of door customer agrees much talking stated bottom of dishwasher was extremely foamy. Then stated after he filled a pot of water and put it in dishwasher it started leaking again. I was here for over 40 mins per customer and could not get unit to leak a drop. Other than when I would open the door and water would spray out. Dishwasher was out of level allowing water to be deeper in front of dishwasher instead of back of dish washer. I leveled legs corrected leveling issue. No further issues found called whirlpool techline file number 7740898041.

We serviced a

MAYTAG RANGE

Model MFES8030RZ0

Near Holden, MA 01520

Glenn

Job Details: 02/06/2025

"Installed the dual element when I went to install the switch, we discovered that it was the wrong part. It was only half the switch called Mike at the office. We found the correct part number order part switch.; ordrng 1 W11730306 (Right front switch)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Charlotte, NC 28210

Caleb

Job Details: 02/06/2025

"Management stated that the unit was purchased as a scratch and dent. Found multiple scratches dents. Front left leveling leg is missing. When trying to pull the unit the bottom frame is pushing and bending against the floor preventing me from pulling the unit without causing more issues. Documented with whirlpool Techline, unit is submitted for review at this time due to frame damage compromised functionality.SR#7740903396"

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW1

Near Charlotte, NC 28270

Caleb

Job Details: 02/06/2025

Found suspension rods are defective causing tub to sway. Calibrated control via diagnostics. Ordering suspension rods for repairs.; ordrng 1 W11228718 (Suspension rod)

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Monroe, NC 28110

Jonathan J.

Job Details: 02/06/2025

"Complaint washing machine will not turn on will not wash properly. F8e1 no fill long fill error code. I found washing machine was set to hot wash is only connected to a garden hose Spicket on one side. Unit needs to be connected to hot water and cold water to work properly. drain hose is also too low, causing an auto drain siphon to occur needs to be brought to 41 inches in height to prevent auto siphon from occurring. Could not find any additional issues with washing machine at this time unit located outside on back porch."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28273

Clinton

Job Details: 02/06/2025

Unit has a failed harness i ve used both of my truck stock parts places order. Reschedule for the 14th; ordrng 1 W11643701 (Harness)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Mint Hill, NC 28227

Caleb

Job Details: 02/06/2025

"Found that wash basket is warped and the unit has had a shake from day 1. On further inspection I found that the gearcase shaft is loose and shifting, possibly due to shaking from wash basket . Unit needs new gear case and iwash basket and parts needed for Gearcase repair.; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11551646 (Nut) and 1 W11513243 (Tub) and 1 W11481722 (Actuator) and 1 W10752283 (Washplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Charlotte, NC 28227

Caleb

Job Details: 02/06/2025

"Advised customer of importance of flushing out filters when replaced. Found a few chunks of ice that were black. Also found ice stuck between ice maker and bailer arm causing icemaker to think there is enough ice and stopped making ice. Advised customer of proper use and care, unit checks fine."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Charlotte, NC 28215

Caleb

Job Details: 02/06/2025

Unit has infestation. Found multiple bugs around unit and evidence of residue on control. Documented with Techline SR#7740899682.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF555SDFZ18

Near Charlotte, NC 28216

Clinton

Job Details: 02/06/2025

Ice maker was frozen defrosted ice maker . Ice bucket flap had fallen off dis assembly ice bucket reinstalled flap unit will produce and properly distributed crushed and cubed

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Charlotte, NC 28269

Clinton

Job Details: 02/06/2025

Unit had a ripped harness from control to drain pump replaced full harness from truck stock ran diagnostics after unit has no errors and performs as designed ; used 1 W11643701 (Harness) from stock

We serviced a

WHIRLPOOL WALL OVEN SINGLE

Model WOEC7030PZ01

Near Shrewsbury, MA 01545

Chris B.

Job Details: 02/06/2025

Replaced all parts and oven working normal. Showed customer unit lighting up all components working.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRT549SZDM06

Near Charlotte, NC 28208

Clinton

Job Details: 02/06/2025

Ice maker bail are was in up position started cycle confirm water small ice cubes found found the water line was fronzen at rear broke ice free tested ice maker filled

We serviced a

KITCHENAID RANGE

Model KFGG504KPS4

Near Charlotte, NC 28211

Caleb

Job Details: 02/06/2025

"Found spark ignitor arc was not close enough to gas manifold for the bake. Spark diode works, made adjustments and unit was able to ignite quickly after running multiple tests, also reset control via diagnostics. If call back order 1 control W11652041 and 1 Spark module W11162730, 1 W10833885, and 1 spark diode WPW10324262. Unit tests fine at this time"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, NC 28054

Ryan S.

Job Details: 02/06/2025

Found unit buzzing during agitate or spin in service diagnostics. Replaced capacitor from ts . Ran unit after and all functions working. Verified proper operation. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Belmont, NC 28012

Ryan S.

Job Details: 02/06/2025

"Customer complained unit door glass is broken. Confirmed complaint, found outer door glass broken, door seal ripped off and outer door glass frame bent. informed customer part not covered under warranty due to glass being broken by accidental damage. Quoted for repair. 756.65. Was originally talking to a builder or real estate agent he called owner owner said she had already paid 200 and something dollars for a part to be replaced inform customer none of that is on this ticket she needs to call whirlpool to get proper ticket for issue ."

We serviced a

GE LAUNDRY CENTER

Model pfq97hspv0ds

Near York, SC 29745

Mitch H.

Job Details: 02/06/2025

"Disassembled washer. Removed and replaced drain pump. Reassembled, tested, washer and drain pump operating properly."

We serviced a

WHIRLPOOL WALL OVEN SINGLE

Model WOD51EC0HS02

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 02/06/2025

Tested and ran diagnostics. No stored error codes. Tested oven components in diagnostics. Neither bake nor broil will work. Called tech line spoke to Rob SR# 7740898394 ran through tests with him. He said either hi-limit was bad or an issue with wiring harness. Found that hi limit is actually mounted in the space between the two ovens behind the cooling fan. Tested and found it blown. Ordering hi limit. Checked part availability and scheduled return for 2/7 PM ; rqstng P&A on 1 WP4449751 (Hi limit)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS321SDHZ08

Near Milford, MA 01757

Aimee Z.

Job Details: 02/06/2025

"Customers complaint icemaker doesnt work and the paddle for ice sloppy; rqstng P&A on 1 W11678832 (Door chute), dspstn on spec-tagged invntry: 1 W11700250 ICEMAKER , states that autho needed"

We serviced a

GENERAL ELECTRIC REFRIGERATOR FDB

Model CQE28DM5NBS5

Near Hopedale, MA 01747

Aimee Z.

Job Details: 02/06/2025

Found glass on left door smashed took photoAlso needs gaskets are torn both doors ; rqstng P&A on 1 WR02X31861 (Gasket) and 1 WR78X35605 (Door complete) and 1 WR14X32082 (Gasket right)

We serviced a

TAPPAN DRYER

Model TDE336RBW0

Near Brookfield, MA 01506

Aimee Z.

Job Details: 02/06/2025

Found the panel broke off left side clips and screws missing. I taped down for themFound needs tune up bearing worn and belt with pully.The pully is no longer available Cust buying new

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Springfield, MA 01105

Jorden

Job Details: 02/06/2025

"Arrived and found unit cooling and working as expected, diagnostics proved defrost & cooling functions operating as designed. Vents themselves are not blocked with frost or ice (supply and returns) but the freezer is over packed severely decreasing airflow. Advised customer to remove or shift food to allow proper airflow."

We serviced a

WHIRLPOOL WALL OVEN DBL

Model WOC54EC0HS04

Near Clover, SC 29710

Mitch H.

Job Details: 02/06/2025

"Pulled oven partially from wall. Removed and replaced console and oven door switch. Reinstalled in wall, turned breaker back on. Tested oven, operating properly and light operating correctly."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Agawam, MA 01001

Mike K.

Job Details: 02/06/2025

"Broken belt, worn pulley, replaced belt, pulley and supports., tested and running fine; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL OVEN

Model KODC504PPS02

Near Windsor Locks, CT 06096

Gary V.

Job Details: 02/06/2025

"Techline Sr#7740897500. F6e4 Ui main acu mismatch. Also found door latch broken, submitting part research for parts needed.; rqstng P&A on 1 Mainacu (Main acu) and 1 Doorlatchassy (Door latch assy) and 1 Uipanel (Ui panel)"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Springfield, MA 01118

Jorden

Job Details: 02/06/2025

"Arrived and found error codes F3E1 (pressure system fault), F1E1 (main control fault), F2E1 (stuck key) and F9E1 (long drain) stored in system, cleared codes. Verified pressure hose not kinked or blocked and properly attached at both ends, unit drains fine but not recognizing whats in the tub via pressure. Unit needs new ACU. Customer is undecided."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Brimfield, MA 01010

Chris B.

Job Details: 02/05/2025

Complaint that the refrigerator is not cooling at all. Found compressor running but no cool. Verified compressor running at 1.2 amps and windings at 9.3- 9.3- 18 ohms. Compressor hotter then normal to the touch. Unit will need a new compressor and sealed system. Customer will call Whirlpool to verify first if parts are under warranty and if not they prefer to get a new refrigerator. Collected trip fee.

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW6157PB0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 02/05/2025

"Tested unit and found machine running normally ran diagnostics and found errors F8e6 water hazard, f0e9 off balance. Ran a self test and found machine off balance and shaking, leveled unit and cleared errors F8e6. Ran another cycle and unit is now spinning normally, but making noise, found shield hitting floor due to when a large load is ran unit would hit leveled legs higher and unit is now clearing and operating to specs"

We serviced a

WHIRLPOOL WASHER TL

Model WTW6157PW0

Near Charlotte, NC 28269

Johnny

Job Details: 02/05/2025

Error code f7e4 basket not engaging. Making loud clicking noise. Confirm complaint of water not filling and going to done.ordering necessary parts for repair.; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW5010LW0

Near Longmeadow, MA 01106

Gary V.

Job Details: 02/05/2025

"Inspected and found drain hose clamp on back of washer came loose and tightened and cycled, tested fine."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFHT2131QF3

Near Southington, CT 06479

Jimmy R.

Job Details: 02/05/2025

"Checked over unit and found water dripping inside fridge section from air tunnel, removed air tunnel and found drain clogged with A gummy substance. Cleared drain and water is now going into drain pan and all functions are operating to specs ; used 1 8206232A (BULB) from stock"

We serviced a

GE DRYER

Model GTD33EASK1WW

Near Worcester, MA 01602

Glenn

Job Details: 02/05/2025

When installing the new motor I discovered the harness had been repaired by another service company and was broken off inside the connector. Added part is needed for repair wiring harness. Im unable to reach the customer for approval. No parts have been installed office plz contact customer as I am unable to reach them for approval. ; ordrng 1 WE08X37137 (Wiring harness)

We serviced a

GE DRYER ELECTRIC

Model GTX42EASJ0WW

Near West Springfield, MA 01089

Mike K.

Job Details: 02/05/2025

"Unit making loud noise when tumbling, recently got louder, found two glides good be and starting to rub into housing, bearing seems too be fine. Quoted for glides/labor. Accepted and paid in fulll via cc.Cs when s not available next week, week of feb 17, scheduled following Monday. Cs is available Friday if parts come in on time and slot becomes available ; ordrng 1 WE03X37320 (Glide) and 1 WE03X37319 (Glide)"

We serviced a

JENNAIR REFRIGERATOR FDB

Model JS42PPDUDE01

Near Southington, CT 06489

Jimmy R.

Job Details: 02/05/2025

"Customer had spoke to Jenn air and was provided a auth for parts to replace motor for ice maker auth#J1DBLY0DP1 witch we need to order she knows she has to pay for it to be installed witch is no issue. If there anything wrong plz let her know so she can call them back and get another auth or whatever has to be done, Will order new motor for ice maker and return on date she asked for ; ordrng 1 2315547 (Motor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ3

Near Grafton, MA 01536

Glenn

Job Details: 02/05/2025

Confirmed error code motor failure replaced motor pump assembly tested in diagnostics cycle all tested ok ; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP

We serviced a

LG DRYER GAS

Model DLG1102W

Near Chicopee, MA 01020

Mike K.

Job Details: 02/05/2025

"Unit times out on sensor dry cycles. Found sensor strip is gone, housing broken. Quoted for replacement parts to rebuild sensor. Collected total in cash; ordrng 2 6500EL3001A (Moisture sensor)s and 1 6631EL3003B (Moisture sensor harness) and 1 3550EL1005C (Lint screen housing)"

We serviced a

WHIRLPOOL WASHER FL

Model WFW6620HC0

Near South Hadley, MA 01075

Mike K.

Job Details: 02/05/2025

"Replaced boot for tear, ran normal cycle and all functions look to be good.; used 1 W11314648 (BELLOW) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ

Near Mint Hill, NC 28227

Caleb

Job Details: 02/05/2025

"Ice maker defective motor seized. Replaced ice maker, unit checks fine at this time."

We serviced a

AMANA WASHER TL

Model NTW4519JW2

Near Springfield, MA 01109

Gary V.

Job Details: 02/05/2025

"Inspected and found f3e1 fault for pressure system. Checked air hose and dome and tested fine, unit needs main acu, will submit estimate and call for return date.; rqstng P&A on 1 W11607637 (Main acu)"

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Hampden, MA 01036

Gary V.

Job Details: 02/05/2025

"Inspected and found lid broken, will submit estimate and call for return date.; rqstng P&A on 1 W11256781 (Lid assy)"

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near East Longmeadow, MA 01028

Gary V.

Job Details: 02/05/2025

"Installed new inlet valve and ran auto test and found no additional issues, tested fine."

We serviced a

GENERAL ELECTRIC M/W OTR

Model JVM3160RF5SS

Near Belchertown, MA 01007

Jorden

Job Details: 02/05/2025

Arrived and customer described issue as intermittent heating and timer issues. Ran unit through many heating cycles and could not replicate complaint. Based on customers description ordering control panel assembly under p/a. ; rqstng P&A on 1 WB56X29817 (control panel asm ss)

We serviced a

MAYTAG WASHER TL

Model MVWC565FW2

Near Ludlow, MA 01056

Jorden

Job Details: 02/05/2025

Arrived and found slow drainage in the stand pipe causing water to overflow pipe and spill onto floor. Advised customer to contact a plumber professional.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Berlin, CT 06037

Jimmy R.

Job Details: 02/05/2025

"Tested unit and found customer having issues with unit canceling out and erroring f8e4 overflow float switch open, F9e1 not draining, checked float and found water in tray. Wile checking found water dripping from waterline connection causing tray to fill up and unit to error out. Tightened up connection and ran several fill cycles unit is now dry and operating to specs"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Meriden, CT 06450

Jimmy R.

Job Details: 02/05/2025

"Ran washer and found when washing unit would get to done and then restart again over and over, checked for errors and found no codes ran un8t threw a quick cycle and found unit would get to done then restart again. Ran a calibration cycle on control to reset control and rested running a rinse and spin, waited unit to complete and machine is now going to done and finishing cycles."

We serviced a

KENMORE WASHER TOP LOAD

Model ="110.22352510"

Near South Hadley, MA 01075

Mike K.

Job Details: 02/05/2025

"F0e5 only error in history. Load of towels in unit, ran drain and spin and fine. Ran express to get cycle wet. Found agitation not working properly, skipping, ran draining n and spin again and went into spin but found can turn agitator by hand, stripped hub, agitator will not come out, will need to be broken out. Little wobble to basket, possible gear case damage, but no leaking under unit. Repair denied, collected for service call only"

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW1

Near Charlotte, NC 28262

Johnny

Job Details: 02/05/2025

Installed parts. Ran calibration cycle ran service cycle. No leaks no error codes. Unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS321SDHV08

Near Charlotte, NC 28213

Johnny

Job Details: 02/05/2025

"Installed part, pressurized with nitrogen to check for leaks, no leaks. While adding refrigerant battery on scale died. Instructed cx to allow 24-48 hours for unit to cool and freeze.; used 1 W11506635 (COUPLER 6 NF MS SV PROCESS T) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS588FIHZ06

Near Blacksburg, SC 29702

Mitch H.

Job Details: 02/05/2025

"Removed and replaced ice chute. Checked auger motor and coupler, all good. Installed new bin and checked operation. Auger motor and bin auger operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model wrt311fzdt00

Near Medway, MA 02053

Aimee Z.

Job Details: 02/05/2025

Found the drain was frozen steamed out the ice and clean the trap on drain by the condenser fan Complete

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Bristol, CT 06010

Andre

Job Details: 02/05/2025

Ck unit upon arrival and disassembled unit and remove water and drain pump and install new drain pump and fill unit and ran drain and spin spin and unit is now operating and draining to manufacturers specs

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Plainville, CT 06062

Andre

Job Details: 02/05/2025

Ck unit upon arrival per customer unit would start making a intermittent vibration noise here and there. Check and found condenser running adjust legs to tilt unit to raise unit which eventually raise condenser off the floor in the front and no more noise

We serviced a

MAYTAG WASHER TL

Model MVW4505MW2

Near Plainville, CT 06062

Andre

Job Details: 02/05/2025

"Ck unit upon arrival and found 1 large rug inside unit banging around during the spin cycle. Check and found F0E9 error code off balance load, ask customer for another item with similar weight. Ran unit with water and ran spin cycle and unit now start to run without banging. Inform customer uneven weight will cause banging around unit operating to specs"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Canton, CT 06019

Andre

Job Details: 02/05/2025

Sr7740851873Ck unit upon arrival n explain to customer do he have any idea if the water line is copper or pex tubing. Customer did not know. Have customer sign waiver to move unit and slide out unit using slider and found braided tubing line. Contact Tech line and inform Tech line per tech line customer would need to change braided tubing to copper Or plastic pex tubing. For regulators to work. Inform customer and customer is not going to change tubing

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ09

Near Rock Hill, SC 29732

Brandon

Job Details: 02/05/2025

On arrival I found that water line was kinked from where customer had pushed fridge too far back. Straightened water line and tested ice maker and dispenser. Ice maker did not cycle but should still come back on. If customer calls back in order ice maker and schedule new appointment.Ice maker. W11548540

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX986SIHZ02

Near Northampton, MA 01062

Mike K.

Job Details: 02/05/2025

"Replaced ice box fan motor, shelf glass, control and u/i.ran diagnostic and verified compressor/fan operation.; dspstn on spec-tagged invntry: 1 W10846539 FAN"

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW4505MW0

Near Easthampton, MA 01027

Mike K.

Job Details: 02/05/2025

"Unit unplugged on arrival. Plugged in and went in to manual drain and lid is locked. Initial complaint was of lid not unlocking. Drain ran for over 15 minutes and did not stop.Found wiring chewed on in control area. Added harness to parts needed, but shorting may have damaged additional parts.Collected for service call only"

We serviced a

SAMSUNG WASHER FL

Model WF42H5000AW/A2

Near Westfield, MA 01085

Mike K.

Job Details: 02/05/2025

Unit made loud noise n spin then stopped spinning. Found basket seized and very wobbly. Unit would need new basket/tub/bearings denied. Collected service call only

We serviced a

MAYTAG WASHER TL

Model MVW6230HW0

Near Springfield, MA 01104

Jorden

Job Details: 02/05/2025

"Arrived and heard noise coming from motor area, replaced cam kit and belt per service pointer but made no difference. Unit needs new gearcase. ; rqstng P&A on 1 W11449840 (Gearcase) and 1 123780 (2nd time slot), used 1 W10721967 (CAM KIT), and 1 W11239857 (BELT) from stock, states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS315SDHT01

Near Agawam, MA 01030

Jorden

Job Details: 02/05/2025

"Arrived and installed valve, tested fine. ; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Mint Hill, NC 28227

Caleb

Job Details: 02/05/2025

"SR#7740892899. Documented with Techline. After documentation techline forwarded me to safety, documented with safety safety #7740838334. Customer to contact whirlpool. Provided customer with SR# and customer service number."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Monroe, NC 28112

Jonathan J.

Job Details: 02/05/2025

Complaint will not fill with water will not do anything. I found latch was defective. Replaced latch assembly replace valve as well. No further issues found unit is operating properly as of right now. No error codes in fall history performed a control board calibration procedure before departure. ; used 1 W11513248 (DOOR LOCK) from stock

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Sharon, SC 29742

Mitch H.

Job Details: 02/05/2025

Checked and found wires to drain pump broken. Used t/s harness yesterday. Made temporary repair to wires. Ordering harness. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11643701 (Harness)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Monroe, NC 28110

Jonathan J.

Job Details: 02/05/2025

"Complaint dryer will not heat on a timed dry cycle, but will heat just fine on all other cycles. I found timer is the cause of issue ordering timer. No additional issues found with dryer at this time. Dryer sounds normal and is heating normal on an automatic cycle.; ordrng 1 WPW10185982 (TIMER)"

We serviced a

GE DRYER

Model GTD65EBPL0DG

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 02/05/2025

Complaint dryer will not start. I found drive belt broken I replaced belt tested operation no further issues found except restricted vent. ; used 1 341241 (BELT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ04

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/05/2025

Complaint unit not making ice. I found waterline going to icemaker was frozen over. I cycled power off to unit defrosted waterline verified unit is getting voltage to heater verified heater is working properly blue tape heater. Advised customer to be aware and not block back fence of refrigerator. No further issues found with refrigerator at this time. Icemaker had E5 error code now has E0 no codes.

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/05/2025

Complaint loud operation during use at start and throughout entire duration of cycle. I replaced roller kit found unit was dropped and cabinetry is bent causing excessive vibrational noise to occur noise is considered cosmetic issues not covered past 30 days customer stated noise has been there since day 1 of install but she could not get dryer exchanged. in order to fix unit would need cabinetry and base to fully repair and eliminate noise as well as rear bulkhead. No issues found other than noise and a restricted air vent.; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ08

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/05/2025

Complaint both fast food door gaskets are broken. Peeling magnet is showing. I replaced gaskets tested operations. No further issues found with refrigerator at this time. All operations are working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Charlotte, NC 28227

Caleb

Job Details: 02/05/2025

"Unit has no error codes present due to unit being unplugged for some time. Replaced control unit tests fine at this time, customer states that it would occur after running the rinse feature. Then when starting a cycle the error would show. Checked pressure hose shifter. No issues but if call back order 1 lower harness W11643701. Could be a possible pressure switch failure on old control."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Charlotte, NC 28208

Clinton

Job Details: 02/05/2025

Unit has a bad diverter need new pump assembly ordered parts.; ordrng 1 W11416362 (Sump assembly)

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS09

Near Charlotte, NC 28214

Clinton

Job Details: 02/05/2025

"Swap two switch out tried to start unit blown the new fuse. Order the inter lock assembly unit has a bad door switch or the interlock is hitting properly ; ordrng 1 W11551761 (Interlock) and 1 W11551558 (Interlock assembly), used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Charlotte, NC 28216

Clinton

Job Details: 02/05/2025

Replaced lid on washer no further issues

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Charlotte, NC 28269

Clinton

Job Details: 02/05/2025

Replaced shifter from truck stock it was failed rain diagnostic after completed the cycle after repair no further errors or issues ; used 1 W10913953 (Acuator) from stock

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/05/2025

Complaint noise I found error codes in full history. F3e2 f5e3 f0e4 f2e1. I found lid latch has failed. Unit failed calibration due to lid latch replace latch assembly inspected gearcase inspected controls. Everything is working properly as of right now no further issues found with washing machine at this time washing machine noise was caused directly by rotor grinding against floor pan. Customer decided to remove floor pan themselves. No further issues found with washing machine at this time. Customers floor plan was extremely warped.; used 1 W10810403 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model wrs331sdhm08

Near Charlotte, NC 28209

Caleb

Job Details: 02/05/2025

Unit needs updated harness for heater assembly. Unit not defrosting. Advised customer to unplug unit for repairs; ordrng 1 WP2315549 (Fan motor) and 1 W11650659 (Harness)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Charlotte, NC 28278

Caleb

Job Details: 02/05/2025

Tub ring defective and unit needs new suspension rods. Provided quote. Customer to decide on repairs.

We serviced a

JENNAIR DISHWASHER

Model JDTSS246GL0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/05/2025

"Complaint dishwasher leaked in the middle of a cycle unknown from last visit. I suspect. Was the cause of the leak, but Im unsure as I cannot duplicate machine leaking. Advised customer to watch and inspect for leaks. If unit leaks customer will need to call their warranty provider for us to come back out for service. Wash motor is not leaking in customers video. It was leaking from the left-hand corner of the door. During a cleaning cycle of the dishwasher. I installed use your interface and OWI sensor. No further issues found with dishwasher."

We serviced a

WHIRLPOOL WASHER FL

Model WFW5605MW1

Near York, SC 29745

Mitch H.

Job Details: 02/05/2025

"Customer said that last time she ran clean washer cycle water remained in dispenser drawer. Said it only happened the one time in that cycle. She has used washer since with no issues in normal wash cycles. Ran diagnostics, no stored error codes. Ran diagnostics cycle, all completed properly with no water remaining in dispenser. Unable to duplicate complaint. Washer operating as designed."

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near York, SC 29745

Mitch H.

Job Details: 02/05/2025

Checked and tested. Control completely blank. Will not respond to any inputs. Fuse checked good. Ordering control. Checked part availability and scheduled return for 2/13 PM ; ordrng 1 W11552018 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near York, SC 29745

Mitch H.

Job Details: 02/05/2025

"Tested and ran diagnostics. No stored error codes. Ran automatic test cycle, completed properly. Ran manual tests for lid lock, valves, agitate and spin, all worked normally. Exited diagnostics, started quick wash cycle, washer filled and agitated correctly. Cancelled cycle, washer drained properly. Ran drain and spin, lid locked and washer spun normally. Ran control calibration. Washer operating as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near York, SC 29745

Mitch H.

Job Details: 02/05/2025

"Checked and found no response from control. Removed console, found evidence of roach infestation. Advised customer that this was not covered under warranty and I could not service washer. No service performed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Millis, MA 02054

Aimee Z.

Job Details: 02/05/2025

"Cust stated when came back wash stop with water in.Tested drain was running and checked harness couldnt find any breaks.Installed parts new suspension rods,clip and camRan dianostics to test drain was draining and spinning.Advised customer if still has problem call contract company ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 w11755726 CLIP"

We serviced a

SAMSUNG RANGE

Model NE59T4311SS/AA

Near Medfield, MA 02052

Aimee Z.

Job Details: 02/05/2025

Cust wanted me to check out back two burner tested the infi switches hi to low.Burners are all working as intended

We serviced a

KENMORE REFRIGERATOR FDB

Model ="10651763510"

Near Norfolk, MA 02056

Aimee Z.

Job Details: 02/05/2025

re steamed evap in fridge and installed new Thirmistor and fresh food fanAdvised Cust to no block the vents will restrict air flow

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW1

Near Fort Mill, SC 29707

Brandon

Job Details: 02/05/2025

On arrival I installed control that was order and tested unit. All components tested properly and no other issues were found.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near Fort Mill, SC 29707

Brandon

Job Details: 02/05/2025

Complaint unit is leaking. Found on arrival that unit was leaking from dispenser. Used truck stock to replace dispenser and tested unit after. Leak also may be coming from vent if customer calls back send with vent inside door. Tested and found no leaks after installing dispenser.Vent. W11684259; used 1 W10861000 (DISPENSER) from stock

We serviced a

KITCHENAID RANGE GAS

Model KFGG504KPS4

Near Fort Mill, SC 29707

Brandon

Job Details: 02/05/2025

On arrival I installed parts and tested unit. Tested bake and broil manifold 5 times each and they both lit 5 of 5 times. If customer calls back in future she may need spark module. No other issues found after installing parts; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Indian Land, SC 29707

Brandon

Job Details: 02/05/2025

Complaint unit is not able to be used on certain options due to ui. Replaced ui using part that was sent with me. Tested all options after install and unit tested properly. No other issues found.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF736SDAM12

Near Fort Mill, SC 29707

Brandon

Job Details: 02/05/2025

On arrival I installed valve and tested unit. Unit tested properly with no leaks detected. No other issues found.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Lancaster, SC 29720

Brandon

Job Details: 02/05/2025

Complaint unit is not cycling. On arrival I found that pump was bad. Replaced pump using truck stock. Tested unit after and it ran as designed. No leaks detected. No other issues found.; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS06

Near Tega Cay, SC 29708

Mitch H.

Job Details: 02/05/2025

"Checked and found it was just the escutcheon on far right was moving. Pressed down, now staying in place. Advised customer that this would be considered cosmetic and not covered under warranty. She would be responsible for replacement or she could order them herself."

We serviced a

WHIRLPOOL M/W OTR

Model WMH1162XVB/1

Near Clover, SC 29710

Mitch H.

Job Details: 02/05/2025

Tested and verified problem. Not responding to any inputs. Needs main control pt# W10211457. Checked and found part has been discontinued and no longer available. Advised customer of situation and told them they would need to contact warranty company.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Wrentham, MA 02093

Aimee Z.

Job Details: 02/05/2025

Was in garage could only run cold water Cust also has high preasure on waterInstalled ui control and latch with preasure switch. Drain and spinRe filled filled cold water and drain and unlocked .Advised to run a quick wash until end

We serviced a

GE DISHWASHER

Model PDW7880J15SS

Near Plainville, MA 02762

Aimee Z.

Job Details: 02/05/2025

Found the drain hose clogged with grease cleared out and drained Filled and drain few times drain pump working fine .Advised customer to not to put grease in dishwasher cloggs the drain hose

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 02/05/2025

"Found couldnt get into diagnostics,replaced control and calibrated and ran diagnostics CompleteLet sit to see if drain pump came on didnt"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF706ESS05

Near Charlotte, NC 28269

Clinton

Job Details: 02/05/2025

Replaced ice maker unit cycled unit maker filled and works

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFF577KPS02

Near Charlotte, NC 28227

Johnny

Job Details: 02/05/2025

Water valve is cracking due to excessive cold air causing water inside water valve to turn to ice and expand. Will need new ice box.; ordrng 1 W11605505 (Icebox)

We serviced a

LG RANGE

Model LREL6325F/00

Near Oxford, MA 01540

Chris B.

Job Details: 02/05/2025

Replaced part and ran a bake cycle and showed customer the oven working properly. Oven reached temperature as it should. Customer very pleased.

Contact Us Today

About Us