We serviced a
ELECTROLUX DISHWASHER
Model FGID2466QF7A
Near Manchester, Connecticut 06040
Chuck M.
Job Details:
09/05/2023
Installed drain pump and tested. Dishwasher is draining properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Clover, South Carolina 29710
Mitch H.
Job Details:
09/05/2023
Checked and found dishwasher leaking from pump. Removed and replaced pump/motor assembly. Tested and checked for leaks. Operating properly and no leaks found.; used 1 W11025157 (Pump / motor) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Oxford, Massachusetts 01540
Angel R.
Job Details:
09/05/2023
"Found heater dead but getting voltage, top spray arm is loose and barely making a good seal will order as well.; rqstng P&A on 1 W10518394 (heater) and 1 W11607104 (Spray arm)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Oxford, Massachusetts 01540
Angel R.
Job Details:
09/05/2023
"Installed legs, tested ok."
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Oxford, Massachusetts 01540
Angel R.
Job Details:
09/05/2023
"Found strike broken, will order new one.; ordrng 1 W11457841 (Strike)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Oxford, Massachusetts 01540
Angel R.
Job Details:
09/05/2023
"Rod and gears came off, one gear is broken and they cant find the rod. Will order both. Left rail has always been sticking according to customer and now is slightly corroding and bearings grinding. Will order both.; ordrng 1 12002497 (gear (left)) and 1 W10802331 (shaft-rack 3) and 2 WPW10120018 (slide rail (frz))s"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
09/05/2023
"Checked and found filter housing on dryer broken. Tested dryer, heating and cycling correctly. Asked customer about loads they were drying. Found that they were mixing light with heavy items and using sensor dry. Educated customer on dryer operation and that if drying light and heavy together they should use timed dry cycle. Dryer operating as designed. Ordering filter housing. Scheduled return visit for Friday 8-1; ordrng 1 W10906551 (Filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
09/05/2023
Returned to install damper. Installed part and reassembled unit. Ran service mode to test function of damper. Damper is opening and closing after turning off service mode. Verified proper operation ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
09/05/2023
"Checked and found left side rail broken and not allowing freezer door to close properly. Was able to get door closed and operating for now. Ordering slide rails. Called office, scheduled return visit for 9/7 - 12-5; ordrng 1 WPW10397636 (Left side rail) and 1 WPW10397635 (Right side rail)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
09/05/2023
Tested and ran diagnostics. Found F7E5 shifter error. Removed and replaced slider. Ran calibration then ran diagnostics cycle. All functions test good and operating properly.; used 1 W10734521 (Slider) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Davidson, North Carolina 28036
Mark C.
Job Details:
09/05/2023
Unit is not activating due to a faulty run winding on the compressor.; rqstng P&A on 1 W11574734 (R600 compressor) and 1 W11109499 (Filter dryer)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Davidson, North Carolina 28036
Mark C.
Job Details:
09/05/2023
Unit is not heating due to an open short in the heating element quoted 309.22; used 1 279838 (ELEMENT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Mooresville, North Carolina 28117
Mark C.
Job Details:
09/05/2023
"Unit has broken upper rack and sprayer; rqstng P&A on 1 WPW10340542 (Spray arm) and 2 WPW10082853 (Clip)s and 1 W10803790 (Positioner), used 1 W10712395 (Adjusters) from stock"
We serviced a
KITCHENAID ICEMAKER
Model KUID508HPS01
Near Mooresville, North Carolina 28117
Mark C.
Job Details:
09/05/2023
Installed new pump and control unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
09/05/2023
Freezer light out top lights in rf faint flicker. Replaced freezer light and all working now. P&L covered by W11460554 S191AQ .Collected for service call.; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Auburn, Massachusetts 01501
Angel R.
Job Details:
09/05/2023
"Found water tube and fitting was damaged in delivery process, will order new tube, fitting, clamp and insert.; ordrng 1 W11292468 (fitting) and 1 WP1106508 (gasket) and 1 W10861184 (clamp) and 1 4387491 (insert) and 1 W10823511 (tube-water)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Shrewsbury, Massachusetts 01545
Angel R.
Job Details:
09/05/2023
"Found line two connection at the terminal block unscrewed and just hanging there, secured it with screw, tested ok."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
09/05/2023
Replaced fr light switch and light working properly. Temps good after last repair.; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
WHIRLPOOL RANGE
Model AER6303MFS2
Near Chicopee, Massachusetts 01013
Mike K.
Job Details:
09/05/2023
"Complaint of glass top being loose, replaced and and good. Verified burner operation .Authorization A18B040WP1. No service call collected per office notes."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Charlotte, North Carolina 28209
Robert A.
Job Details:
09/05/2023
"I installed the ordered parts and tested the unit for the cx. The unit is still not opening and closing properly. The right side works fine, but the left side rail slips leaving the right side in place when pulled from the left side. The Left rail slide is damaged and needs to be replaced. Im ordering the part for the return visit.; ordrng 2 WP13055901 (Rail slides)s"
We serviced a
GE REFRIGERATOR
Model GTS18KHPARCC
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
09/05/2023
Found unit not getting water to ice maker. Suspect dirty clogged filter. As there was no bypass cap I recommend to replace filter. Is still no ice after replacing filter I would recommend replacing the ice maker. Quoted $$199 for ice maker and $239 for labor if needed. Charged diagnostic fee
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL00
Near Troutman, North Carolina 28166
Mark C.
Job Details:
09/05/2023
Installed new control and panel unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
09/05/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
09/05/2023
Unit has a compressor with a locked rotor. Will need to replace compressor again. Will order parts and return. W; ordrng 1 W11574734 (Compressor) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11504445 (COUPLER) and 1 W11504447 (COUPLER 5/1.8 NR MS00) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11506621 (COUPLER 6 NK MS 00) and 1 W11506635 (COUPLER 6 NF MS SV) and 1 Twotimeframe (Extra time for compressor job)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Iron Station, North Carolina 28080
Ryan S.
Job Details:
09/05/2023
Customer complained top rack is broken. Upon arrival found top rack is broke at the left side support where it connects to the rack. Needs new top(3rd level) rack. Informed customer office will call when part comes in to schedule return call . ; ordrng 1 W11612313 (Top rack)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
09/05/2023
"Checked and found compressor making a loud buzzing noise. Temps in unit are high, 40 in refrigerator section, 20 in freezer. Control is set to maximum cooling. No frost buildup on evaporator. Ordering compressor and related parts. Parts dont show in stock. Advised that office will call to schedule when parts arrive.; ordrng 1 W11580057 (Compressor) and 1 W11547180 (Start relay) and 1 WPW10662129 (Capacitor) and 1 R600 (R600 refrigerant) and 1 2Xtime (2X time)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
09/05/2023
"Checked and attempted to cycle ice maker, would not complete. Tested valve, found it operating correctly. Also found ice buildup around vent panel. Tested and found heater open. Requesting P&A for ice maker and vent panel. Talked to Mike, parts not in stock. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11658802 (Ice maker) and 1 W11637688 (Vent panel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
09/05/2023
"Cx complaint that the unit is not drying the dishes. I inspected the unit to confirm the complaint. I found an error code: f7e1. I cleared the code and ran a service cycle. The unit progressed through the service cycle with no issues. I checked to see if heat was produced at the end of the cycle, no heat was produced and I seen damage on the heater element. The element will need to be replaced. The pump filter is deformed as well. It does not sit in position correctly preventing the spray arm from spinning, because it makes contact with the pump filter. The element and pump filter need to be replaced to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W10518394 (Heater element) and 1 W10872845 (Pump filter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Manchester, Connecticut 06042
Jeremy B.
Job Details:
09/05/2023
Freezer temps still fluctuating. Found 20in freezer. Pug gauges on found -15 low and 85 high. Called tech support and documented my findings. Recommend replacing evaporator. Was given this reference #7737263560; ordrng 1 W11579351 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506620 (Coupler)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Mount Ulla, North Carolina 28125
Vincent O.
Job Details:
09/05/2023
Found squealing noises coming from suspension squeaking during spin. Order and replace suspension. Customer also complaining of grinding noises during wash. Also found gearcase leaking oil. Order and replace drive assembly. ; rqstng P&A on 1 W11400156 (Suspension) and 1 W11550891 (Agitator) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider)
We serviced a
MAYTAG DRYER
Model mde21pndyw
Near Enfield, Connecticut 06082
Gary V.
Job Details:
09/05/2023
"Inspected and found broken belt, will order and return fri pm slot.; ordrng 1 WP33002535 (Belt)"
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near Shrewsbury, Massachusetts 01545
Angel R.
Job Details:
09/05/2023
"Oven door switch needs to be replaced, no longer clicking or shutting oven light off. Will order new one.; ordrng 1 WP9757262 (swtch-lite)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kings Mountain, North Carolina 28086
Ryan S.
Job Details:
09/05/2023
"Customer complained unit making a screeching noise. Upon arrival ran unit and heard slight metal screeching noise, customer said it gets worse and didnt hear the slight noise I was hearing. Opened up unit and found drum roller had went bad. Replaced both drum rollers and belt/ belt pully from dryer repair kit in ts. Reassembled unit and ran unit with heat on for while and no noise present. Verified proper operation. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Charlotte, North Carolina 28210
Jeff L.
Job Details:
09/05/2023
Found unit not level leaning to the left and thats where the water was running from the drain pan. Pulled unit out pan had very little water in it. I leveled unit best I could due to a very unlevel floor. I also noticed infestation (see pics) at this time we can not do anymore to level machine. Cannot advise customer on how to level off machine because they speak no englishFlagging this one for infestation
We serviced a
N/A TEST
Model n/a
Near Springfield, Massachusetts 01128
Chris B.
Job Details:
09/05/2023
Drug Screening Appointment
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
09/05/2023
"Cs describes temp as too warm at setting 3 and some items freeze at setting 4. Was at setting 4 on arrival.Mid shelf rf is at 38 degrees. Fr at 1. Good airflow when fan kicks on. Some condensation on rf flap and right side door gasket torn. Ordering gasket, control and rf thermostat, though temperatures are normal at this time. Thermistors did pass in diagnostics.; rqstng P&A on 1 WPW10460580 (Door gasket) and 1 W11035836 (Control) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Worcester, Massachusetts 01606
Chris B.
Job Details:
09/01/2023
Complaint that the unit is banging while in spin cycle. Found unit unleveled and coins lodged in the agitator. Ran diagnostic test and got error codes F0E5 and F0E2. Found bad gear case and leaking oil. Quoted parts and labor but customer will look into another unit. Collected trip fee.
We serviced a
GE REFRIGERATOR
Model GNS23GSHBFSS
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
09/01/2023
"Icemaker if fr makes ice, but then cubes met and refreeze into one big block in bin.Temp measured at 7 in fr. Doors sealing fine, fan blowing well. Can hear a little rattling from rear of unit. Condenser fan doesnt look to be running full speed, stopped and fan did not start against n until I turned it. Weak fan motor.Quoted for part/labor.. accepted. ; ordrng 1 Wr60x10209 (Conds fan)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, North Carolina 28226
Jeff L.
Job Details:
09/01/2023
Found dryer dead upon arrival checked voltage coming into dryer we were good there. Tore dryer down and checked thermal fuse it was bad. The cause was pinched dryer vent flex behind dryer. I replaced fuse put dryer back together ran dryer on regular setting unit ran and checked ok (Call complete); used 1 WP3392519 (Thermal fuse) from stock
We serviced a
KITCHENAID RANGE
Model KFGG504KPS1
Near Charlotte, North Carolina 28273
Ryan S.
Job Details:
09/01/2023
"Customer complained during convect bake or bake door and knobs get hot when using oven. Started convect bake 400? took temperature of knobs above door and door. Upon preheat knobs were 80? and oven door was 82? near top. Informed customer metal knobs can get to 131? , metal surface can get to 150? and glass can get to 170? called safety to inform. Safety confirmed finding within temps. Checked temps after talking to safety knobs were 90? and surface was 91? Unit is working as designed. Informed customer to call customer service for any other issues."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS04
Near Sutton, Massachusetts 01590
Aimee
Job Details:
09/01/2023
Installed fresh food right that was ordered still makes same noise Called tech line spoke to NateReplace center hinge and coupler Ref 7737233034; ordrng 1 W10878115 (Hinge center right) and 1 WPW10505294 (Coupler)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Sutton, Massachusetts 01590
Aimee
Job Details:
09/01/2023
"F0e5 out balance error codes ran diagnostics Found the spin basket stripped ,loose Gear case is stripped, suspension extra bounceWash plate needs to be cut out. And doesnt drain all water; ordrng 1 W11454734 (Gearcase) and 1 W11130362 (Suspension) and 1 W10752719 (Spin basket) and 1 W10752283 (Wash plate) and 1 W10876600 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Worcester, Massachusetts 01606
Aimee
Job Details:
09/01/2023
Found fan not running test 3 spliced yellow and blue fan started right up . Used shrink wrap butt connector Wrapped in electrical tapeRan test 4 tested fridge and freezerTook video of fan fridge running
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Worcester, Massachusetts 01603
Aimee
Job Details:
09/01/2023
"Installed fan with 5 blade Cust since left saying milk went bad, air flow is better no frost pattern on evap.Fridge over packed Cwa ; dspstn on spec-tagged invntry: 1 WP2315539 EVAP MOTOR"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Shrewsbury, Massachusetts 01545
Aimee
Job Details:
09/01/2023
No error codesFound the ui blacks out cant cant see anything on the screen and cant start unless unplug to re set.; ordrng 1 W11413567 (User interface)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
09/01/2023
Checked unit found gearcase making grinding noise and inner basket is off center could not get agitator off ordering gearcase basket splutch and agitator set for two time; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W11513243 (Badket)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Charlotte, North Carolina 28226
Jeff L.
Job Details:
09/01/2023
Replaced part ordered by previous tech ran unit thru normal wash cycle unit ran and checked ok(Call complete)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
09/01/2023
"Cx complaint that the unit makes a grinding noise while the basket rotates. I inspected the unit to confirm the complaint. I found error codes: f7e9 f2e1. I ran a service cycle, it completed the cycle however you can clearly hear the noise whenever the basket rotates. I looked under the under and nothing was abnormal. It sounds like there is something stuck between the basket and tub. I attempted to remove the agitator but its seized to the gearcase, I will have to break it to remove it. Im ordering a new agitator to replace the part immediately after removing the old one.; ordrng 1 W11550891 (Agitator)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
09/01/2023
"Cx complaint that the unit makes loud noise while it runs and it imbalances often. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle, all components passed with no issues. The suspension seems good, no extra bouncing after pushing the tub down. I found the rear panel was sitting incorrectly causing a rattling noise, I corrected the position and calibrated the unit and ran manual spin. The unit definitely wobbles with no clothes in it, I removed the top panel during the test. The unit needs new suspension to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11130362 (Suspension rod)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
09/01/2023
"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f7e1 f4e3. I cleared the codes and ran a service cycle, the unit fills and drains but there is no wash action, the motor is no running at all. The unit needs a new sump motor assembly to resolve the issue. I do not have the part on TS. Im ordering the part for the return visit.; ordrng 1 W11665769 (Sump motor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near Charlotte, North Carolina 28278
Robert A.
Job Details:
09/01/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
09/01/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
09/01/2023
"Cx complaint that the unit door is sitting crooked and there is a buzzing sounds. I inspected the unit to confirm the complaint. I found the door hinge was not secure and the cardboard underneath was sitting crooked causing the noise. I corrected the hinge, leveled the door and corrected the cardboard. I tested the unit, the unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
09/01/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Farmington, Connecticut 06032
Ruben C.
Job Details:
09/01/2023
Checked unit found rollers worn replaced with repair kit tested operation normal; used 1 4392065 (Repair kit) from stock
We serviced a
WHIRLPOOL RANGE
Model KFGD500ESS04
Near Ashford, Connecticut 06278
Amanda R.
Job Details:
09/01/2023
Replaced all parts tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Willington, Connecticut 06279
Amanda R.
Job Details:
09/01/2023
Everything defrosted in Freezer compressor running needs sealed system work ; rqstng P&A on 1 WPW10507886 (Compressor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Matthews, North Carolina 28105
Jeff L.
Job Details:
09/01/2023
Found fresh food bottom door hinge squeaking when opening and shutting the door. I put some zoom spout oil on the hinge and it hushed right up. Opened and shut door several times and no sound at all was present. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
09/01/2023
No problem found with unit at this time. Customer complaint of unit not dispensing cubes. Found this due to clumping of ice because of poor seal in freezer door. Frost buildup in freezer indicating poor seal. Checked and verified seal is good now. All functions check ok.
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Paxton, Massachusetts 01612
Chris B.
Job Details:
09/01/2023
Replaced cooktop glass and test all burners and venting and unit working normal. Customer have knowledge that the job was done carefully using safety blankets and pads and theres no scratches on countertop nor on the cabinet.
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Paxton, Massachusetts 01612
Chris B.
Job Details:
09/01/2023
Complaint that the unit is not turning on. Found burnt wires. Replaced part and quoted for a new cord. Installed cord and dryer running normal.; used 1 PT600L (CORD-POWER 6' 4 WIRE) from stock
We serviced a
MAYTAG OVEN
Model MEW9627FZ21
Near Paxton, Massachusetts 01612
Chris B.
Job Details:
09/01/2023
Complaint that the unit is not reaching proper temperature. No error codes present. Ran diagnostic and all working normal. Adjusted temperature and showed customer how to calibrate temps. on both upper and lower side.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS02
Near Chicopee, Massachusetts 01013
Roger R.
Job Details:
09/01/2023
Found unit has a bad main control. Checked and found part is not available anymore from the manufacturer.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DWH5
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
09/01/2023
"Fills and drains motor not running getting 120v out of control needs sump assembly ; rqstng P&A on 1 W11085683 (Sump), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
09/01/2023
"Water under crispers in ff section ff evaporator drip pan warped ; rqstng P&A on 1 W11457241 (Drip pan), states that autho needed"
We serviced a
AMANA RANGE
Model AER6303MFS5
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
09/01/2023
Replaced control and oven sensor ; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ2
Near Stafford, Connecticut 06076
Amanda R.
Job Details:
09/01/2023
Bake and broil not sparking top burners working normally everything plugged in bake and broil not sparking needs new spark module ; ordrng 1 W11162730 (Control) and 1 W11284302 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
09/01/2023
"Door is dented. I am re-ordering the door door. Dented at the top of the door appears to have been dropped heavily during shipping. I am re-ordering the door wiring is definitely broken at the bottom of the door of original door, making ice intermittently. ; ordrng 1 LW10728959 (Door ss)"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Simsbury, Connecticut 06070
Ruben C.
Job Details:
09/01/2023
Checked unit found lid broken in corner ordering lid; ordrng 1 W10817363 (Lid) and 1 Ship (Shipping)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near New Hartford, Connecticut 06057
Ruben C.
Job Details:
09/01/2023
Checked unit user interface not responding ordering interface; ordrng 1 W11675701 (Control)
We serviced a
KITCHENAID RANGE HOOD
Model KXD4636YSS6
Near Mint Hill, North Carolina 28227
Jeff L.
Job Details:
09/01/2023
Found cooktop not installed properly. I could lift the cooktop out of the hole and the downdraft vent worked as it should put the cooktop back In hole and the vent just kept going up and down. Builder was here showed it to him and his getting the installer back out.(Call complete)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Mint Hill, North Carolina 28227
Jeff L.
Job Details:
09/01/2023
Found heater burnt into. I went to get heater off my truck and could not locate it no where. I spoke with Lisa and she ordered me one for this job. Will return next Thursday am; ordrng 1 WP3387747 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Charlotte, North Carolina 28215
Jeff L.
Job Details:
09/01/2023
Out new compressor in pulled a vacuum then went to charge up unit and the new compressor is locked up not pumping at all.advised customer we would have to order another compressor and office will call when it comes in..(DEFECTIVE PART); ordrng 1 W10466675 (Compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mint Hill, North Carolina 28227
Jeff L.
Job Details:
09/01/2023
Replaced adjuster kit unit ran And checked ok(Call complete); used 1 W10712395 (Adjuster kit) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09WE
Near Charlotte, North Carolina 28277
Ryan S.
Job Details:
09/01/2023
"Returned to install new door. Installed new door and reassembled unit. Took pictures of door prior and after installation, customer noted a few dents but wanted to get door replaced anyway. Took pictures of dents and scuffs. She said she just wants the door to work. Checked gaskets several times and door gaskets are sealing properly. Informed customer to make sure nothing sticky gets on door gaskets to prevent pulling off gaskets. Verified properly install and operation."
We serviced a
MAYTAG WASHER
Model MVWB765FW3W
Near Charlotte, North Carolina 28277
Ryan S.
Job Details:
09/01/2023
"Came to install parts ordered by previous tech. Replaced control and Ui panel , control panel first then Ui. Ran service test and all function working in service mode. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11135391 CONSOLE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Somers, Connecticut 06071
Gary V.
Job Details:
09/01/2023
"Inspected and found multiple problems, main acu no longer sending voltage for defrost in ff, ff fan motor broken, freezer glide broken and ff harness corroded and all parts needs to be replaced, quoted and they will call if wants repaired."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Enfield, Connecticut 06082
Gary V.
Job Details:
09/01/2023
"Inspected and found granddaughter was doing a load and washer went off balance, cycled thru auto test and calibration and unit is working properly. All functions test normal at this time."
We serviced a
WHIRLPOOL DRYER
Model LGR7646EQ1
Near Suffield, Connecticut 06078
Gary V.
Job Details:
09/01/2023
"Inspected and found multiple problems, unit is in the back of tight closet, but was able to get apart for diag. Motor is running loud and worn out, igniter is weak and worn out, rollers and belt needs to be replaced along with gas coils. Unit is 26 years old. Quoted and she will call if wants repaired.; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRIGIDAIRE
Near Suffield, Connecticut 06078
Gary V.
Job Details:
09/01/2023
"Inspected and found multiple problems, cube select Solonoid broken, ice maker and mold heater broken and 3way inlet valve weak and worn out. Quoted and he will call if wants repaired."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Southington, Connecticut 06479
Jimmy R.
Job Details:
09/01/2023
"Checked over unit and found freezer lights not coming on, checked each led module and found left side faulty causing no lights in unit. Replaced both freezer and fridge with new led modules all lights now operating and working to proper specs. All parts and labor covered under special project S84638p; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
09/01/2023
"Checked over unit and found freezer door building up frost on top half of door and down gasket unit is worse on humid days, all door gaskets are sealing and no leaks temps are set to recommended settings. Unit needs new freezer door to fix issue door has a void and is not sealing letting warm air in and making the moisture, will order freezer door advised door will be shipped to house and is special ordered advised customer to check door and make sure its ok.; ordrng 1 LW10913113 (Door assembly)"
We serviced a
WHIRLPOOL WASHER
Model LA7800XTW0
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
09/01/2023
"Put unit into normal wash and it filled and started agitating and then I put it into spin drain and the unit drained the water with no leaks. Invisibly inspected the pump,fill hoses,drain hose,water valve and everything is dry. The tub does have a good bit of play in it maybe the tub is shifting when it is loaded and water is splashing over the side or if unit is over loaded it has the potential to sling water over the top. This unit is 30 yrs old. Its the old wig wag model. I ask customer to do some loads and keep eye on it and take pictures so we can correctly determine where the water is coming from. I advised to call office when we have some evidence."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MSS00
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
09/01/2023
Found unit is making ice and making full cubes. Ice production slow. Order and replace ice maker. ; ordrng 1 W11626124 (Ice maker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
09/01/2023
Found unit doa upon arrival. Would not turn on. Performed hard reset. Unit now powered on. Tested and verified proper operation. All functions check ok. If issue returns unit will need control.
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ02
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
09/01/2023
Installed new fan assembly. Tested and verified proper operation. All functions check ok.
We serviced a
N/A N/A
Model WDT730PAHZ0
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
09/01/2023
Found f4e3 motor error. Ran diagnostics and verified no motor operation. Order and replace sump/motor. ; ordrng 1 W11665769 (Sump/motor)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
09/01/2023
Found unit leaking from flow meter seal to tub. Found cap loose inside dishwasher. Tightened cap. Leak fixed. There is water damage behind unit and under island. Took pics.
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Rocky Hill, Connecticut 06067
Chuck M.
Job Details:
09/01/2023
Customer complaint is that washer was noisy. Ran diagnostics and found error codes F0e9 off balance. F7e1 tachometer missing. Ran Quick Cycle and washer was making a squeaking noise. Replaced belt from T/S and tested. Gear Case started making a knocking noise. Replaced gear case and tested. Washer checked ok. ; used 1 WPW10006384 (BELT) from stock
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Plainville, Connecticut 06062
Chuck M.
Job Details:
09/01/2023
Customer complaint is that washer was not filling with water. Inspected and found capacitor unplugged. Plugged in capacitor and tested. Washer checked ok. Showed customer it works.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Newington, Connecticut 06111
Chuck M.
Job Details:
09/01/2023
Customer complaint is that dryer would not start. Inspected and found console display on but not showing any digits. Unplugged and plugged back in and display came back. Ordered control and console. ; ordrng 1 W11413566 (Console) and 1 W11525996 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFZ02
Near West Hartford, Connecticut 06110
Chuck M.
Job Details:
09/01/2023
Customer complaint is that there was frost buildup in freezer around light cover but has since cleared up. Possible door left open due to items on the door.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
09/01/2023
Customer complaint is that ice container drawer does not slide out smoothly it sticks. Inspected and referred customer to using food grade lubricants on glides.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Hartford, Connecticut 06106
Chuck M.
Job Details:
09/01/2023
Customer complaint is that refrigerator was not cooling. Inspected and found frost and ice buildup in freezer section. Ice blocking air tunnels. Cleared ice and corrected freezer gasket. Air flow is good. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
09/01/2023
"Not tumbling, broken belt. Replaced belt and operating fine; used 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
09/01/2023
"Call in date of 8/24, receipt showing purchase on 8/28, took photo. Under 1yr wp warranty.Replaced torn gasket and steamed to make pliable, reduce wrinkles. Advised to leave door closed for next 6 hours if at all possible"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Northampton, Massachusetts 01053
Mike K.
Job Details:
09/01/2023
"Cs says that unit was also failing on timed dry, stopping too soon, since last visit when I suggested using it on timed dry until return.Replaced control and user interface. Tested unit on timed dry, 40 minutes, high temp. Ran for 25 minutes and counted down properly. Verified all selections working on user interface. Cs to monitor."
We serviced a
ELECTROLUX REFRIGERATOR
Model EI27BS16JS6
Near Northampton, Massachusetts 01060
Mike K.
Job Details:
09/01/2023
Replaced fr gasket and steamed to reform. Cs to leave closed for next 6+ hours to allow to form.Repair laced defrost thermostat and steamed clear evap
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
09/01/2023
"Complaint, dripping, noise, heard, coming from the back of the washing machine. Near drain area. No dripping noises heard at this time I suspect dripping noise is more than likely the air conditioning system dripping water off of the evaporator when the evaporator goes in the defrost. No error codes in control fault history performed calibration cycle diagnostic cycle as well. No error codes at the end of the cycle. Only dripping noises heard was due to water in the detergent, dispenser fabric softener area after running a diagnostics cycle. cannot find any issues with the washing machine today. Cannot duplicate customers complaint either."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
09/01/2023
I replace the heater tacit operations unit is cooling is fine with no further issues found also replace the main control as well