Service History 501

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Torrington, Connecticut 06790

Ruben C.

Job Details: 09/14/2023

"Checked found unit is not draining installed drain pump still not getting voltage to drain pump could not get into diagnostics ordering control and harness; ordrng 1 W11643701 (Lower harness) and 1 W11513246 (Control), used 1 W11399437 (Pump) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 09/14/2023

Shifter making noise not shifting replaced actuator tested operation normal ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Oxford, Massachusetts 01540

Aimee

Job Details: 09/14/2023

"Installed spray arm notice there was no jet dry Advised Cust there not using jet dry.They never used. Re diagnose dishwasher no error codesFound heat works bad wash pump.Used test door very low pressure on wash pump.Water seems fine enough water in tubAnd nothing cloggedNeed wash pump; ordrng 1 W11025157 (Wash pump complete), dspstn on spec-tagged invntry: 1 W10518394 HEATER , states that autho needed"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Oxford, Massachusetts 01540

Aimee

Job Details: 09/14/2023

Installed new strike and tested complete

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SG/AA

Near Belchertown, Massachusetts 01007

Roger R.

Job Details: 09/14/2023

Icemaker not harvesting ice. Tried cycling and ice maker not responding. Will need a new icemaker. ; ordrng 1 DA97-15217B (Icemaker)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Denver, North Carolina 28037

Mark C.

Job Details: 09/14/2023

Unit will not start due to the user interface control coming unclipped. Secured control unit is fully operational.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Worcester, Massachusetts 01610

Chris B.

Job Details: 09/14/2023

Complaint that the door wouldnt shut close. Found bad door catch. Will order parts for a return visit.; ordrng 1 WPW10610880 (Door Catch)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Worcester, Massachusetts 01602

Chris B.

Job Details: 09/14/2023

Complaint that the unit is leaking water from the bottom front left side. Found bad gasket. Will use TS W11483553. Replaced part and unit running normal. No leaks detected.; used 1 W11483553 (GASKET) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Monson, Massachusetts 01057

Roger R.

Job Details: 09/14/2023

F0E2 oversuds with no suds. Unit went through diagnostics properly. Found no issues with washer at this time.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JW0

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 09/14/2023

Range not getting to proper temp. Found bake and broil element good. Oven heated but not accurate temp. Needs new control and sensor. ; rqstng P&A on 1 W11546660 (Control) and 1 WPW10181986 (Sensor)

We serviced a

SAMSUNG DRYER

Model DVE45T6000/A3

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/14/2023

"Checked unit found eratic control would not stay on cycle before that happen cust says it taking long to dry heating element is normal ordering control encoder and thermistor; rqstng P&A on 1 DC92-02401a (User interface) and 1 DC64-03663A (Encoder) and 1 DC32-00007A (Thermistor), states that autho needed"

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS2

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 09/14/2023

I replaced heating element that was burnt open. Attempted to replace control board control board will not allow the user interface to function at all. No lights no beeps no noise no nothing. When control is plugged in control has correct power going to it spoke to Techline techline advising to reflash control with reflash tool Per model number. Or re-ordering control part is a will call when part comes in . ; ordrng 1 W11632704 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Monson, Massachusetts 01057

Roger R.

Job Details: 09/14/2023

"Found unit not defrosting due to a failed connection at the brown wire to the heater circuit. Unit will need a new heater. Quoted$93.40 for heater and $239 labor rate. Will order and return to install. ; ordrng 1 W11650661 (Heater, defrost)"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Mooresville, North Carolina 28117

Mark C.

Job Details: 09/14/2023

Installed service and repair kits unit is fully operational.; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Worcester, Massachusetts 01609

Chris B.

Job Details: 09/14/2023

Complaint that the unit is not cycling ice properly. Tested the bypass test button and ice maker is not responding. Found ice cubes in the tray and 120v present in the harness wire. Will replace IM. Unit cycle through and called for water.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Worcester, Massachusetts 01609

Chris B.

Job Details: 09/14/2023

Complaint that the unit is not drying properly. Found unit clogged and customer will have the venting cleared. Tested out the timer button and its in good working order. No issues found with the dryer.

We serviced a

SAMSUNG RANGE

Model NE63A6711SS/AA

Near Worcester, Massachusetts 01606

Chris B.

Job Details: 09/14/2023

Complaint that the unit front right burner wont cycle and stays on. Will order parts for a return visit.; rqstng P&A on 1 DG44-01007C (Element Control Switch)

We serviced a

WHIRLPOOL DRYER

Model WGD5050LW3

Near Worcester, Massachusetts 01604

Chris B.

Job Details: 09/14/2023

Complaint that the unit is not heating and theres a constant clicking. Found error code F1E1 main control board issues. All fuses and internal parts measured properly. Will order parts for a return visit. ; ordrng 1 W11591403 (Main Control Board)

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US

Near Holland, Massachusetts 01521

Chris B.

Job Details: 09/14/2023

Complaint that the unit is not spinning nor the tub will not turn. Found error code dc1. Will order Control Board and Lid Switch for a return visit.; rqstng P&A on 1 DC34-00025G (Door Switch) and 1 DC92-02393M (Control Board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS04

Near Sutton, Massachusetts 01590

Aimee

Job Details: 09/14/2023

Installed cap and hinge.and adjust right door again Working as intended

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Manchester, Connecticut 06040

Jeremy B.

Job Details: 09/14/2023

Prongs broken on plug. Needs new. ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hartford, Connecticut 06112

Chuck M.

Job Details: 09/14/2023

Customer complaint is that washer lid was not locking Ran automatic test cycle and lid locked. Ran normal load and lid did not lock. Replaced lid lock and ran normal load. Washer lid locked and washed. Showed customer it works.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near East Hartford, Connecticut 06118

Chuck M.

Job Details: 09/14/2023

Customer complaint is that burners were clicking continuously without being turned on. Customer stated that unit was unplugged prior to visit and she plugged unit back in and clicking stopped. Could not duplicate issue. Informed customer that issue is gas valve switches. Customer will decide later whether to repair. Quoted P&L.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/14/2023

"Removed ice box, replaced ice maker. Reinstalled, ran test 57, ice maker cycled and returned to home position correctly. Ran test 45, valve activated and filled properly. All functions working properly."

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/14/2023

"Removed microwave from wall. Replaced inner door, door hinges, arm, and turntable motor. Reinstalled in wall, tested, opened and closed door multiple times during cycle, no issues, turntable motor running quietly. All operating properly."

We serviced a

KENMORE DRYER

Model ="110.64202200"

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/14/2023

"Inspected and found idler and belt broken, replaced with new and cycled, tested fine.; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

KENMORE DRYER

Model ="79681182310"

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/14/2023

"Inspected and found idler pulley broken, will order and call for return date. Couldnt reschedule because office was closed.; ordrng 1 4561EL3002A (Idler pulley)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/14/2023

"Removed and replaced ice compartment door. Checked operation, working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Mooresville, North Carolina 28117

Mark C.

Job Details: 09/14/2023

Installed new washplate and agitator unit is fully operational

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Tega Cay, South Carolina 29708

Mitch H.

Job Details: 09/14/2023

"Checked and ran diagnostics. No stored error error codes. Washer is draining properly. Customer says machine bangs around and is loud during cycle, but doesnt move on floor. Unable to duplicate complaint. Ran calibration then automatic test cycle. Both completed correctly. Inspected call components and cabinet, no sign of damage or anything bent. Called tech line spoke to Liam SR# 7737329433. He could not offer any suggestions or solutions. Advised customer that if problem continues to record issue and contact Whirlpool Customer Service."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Clover, South Carolina 29710

Mitch H.

Job Details: 09/14/2023

"Checked and found screw holding rotor had come out and was laying under washer. Checked stator, rotor and slider, all looks good. Applied locktite and reinstalled screw. Ran DLMS calibration then diagnostics cycle. Washer operating properly."

We serviced a

BOSCH DISHWASHER

Model SHX68T56UC/09

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 09/14/2023

"Unit is a dishwasher, not dryer. Had a electrical surge and since then dishwasher will not turn on, voltage is coming to unit.No response, will not turn on, control is no longer available. Office verified nla."

We serviced a

AMANA REFRIGERATOR

Model ARB2217CB

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 09/14/2023

"2 degrees in fr, 41 in rf on arrival. Compressor/fans Not running on arrival, turned to coldest setting and kicked in with good airflow.Cs says fr had gotten warm everything frosted over. looking like it could have been a door not fully closed,defrost timer, control ir beginning of a sealed system issue. Everything working fine on arrival, defrost timer is running a little rough, but did come out of defrost on its own when tested. Quoted for defrost timer, but with no failure at this time it is best guess and could be multiple issues.Collected for service call. Cs is hard of hearing and had difficulty understanding diagnosis."

We serviced a

BOSCH DISHWASHER

Model SHV65P03UC/60

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 09/14/2023

"Unit washing fine but is bailing water out of unit couple times a week, is smelling and getting fruit flies in sink.Water level was a little high on arrival, started cycle and drained right out. air trap in drain hose goes up. Near top of dividing wall before connecting directly to disposal.Disposal is draining fine. Was seen by some standing water line n drain hose at disposal connection. Rerouted drain hose to change entry angle and now no standing water there.For filling during week only two ways for water to come in, backflow through drain or from inlet, with proper air trap and good draining disposal would point towards inlet valve. No leaking from inlet found while testing.; ordrng 1 00607335 (Inlet valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFW2055FRZ04

Near Newington, Connecticut 06111

Chuck M.

Job Details: 09/14/2023

"Customer complaint is that FF section is not cooling. Inspected and found evaporator fan obstructed with ice and not turning. Cleared ice and fan started. Air flow to FF section is still very poor. Ordered evaporator fan motor, air tower and damper. ; ordrng 1 W11087463 (damper) and 1 WPW10464673 (motor-evap) and 1 W11508229 (Air Tower Insulation)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Clover, South Carolina 29710

Mitch H.

Job Details: 09/14/2023

"Checked dryer, heating and cycling correctly. No issues found. Dryer operating as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 09/14/2023

"Installed new bellow, tank, and ring. Tested and verified proper operation. No leaks. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11314648 BELLOW"

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Sutton, Massachusetts 01590

Aimee

Job Details: 09/14/2023

Installed mtr and blower ran cycle Cust needs to replace the vent crushed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Newington, Connecticut 06111

Chuck M.

Job Details: 09/14/2023

Customer complaint is that refrigerator was noisy. Customer has recording of evaporator fan blade hitting ice. Customer stated that there was frost on back panel. Unit was unplugged and defrosted. Advised customer to call back if noise returns. No noise found during visit.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Davidson, North Carolina 28036

Vincent O.

Job Details: 09/14/2023

Found unit leaking at fabric softener dispenser. Order and replace dispenser and tub ring per svc bulletin. ; ordrng 1 W11569112 (Dispenser) and 1 W11590590 (Tub ring)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Charlotte, North Carolina 28278

Jeff L.

Job Details: 09/14/2023

Replaced switch and pad the UI was bad out of the box. Going to reorder UI have rescheduled customer for next Thursday 9-21-23 (Please see pic for damage; schdld next appmnt for 9/21 THU PM

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Mooresville, North Carolina 28117

Mark C.

Job Details: 09/14/2023

Installed new valve unit is fully operational.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Charlotte, North Carolina 28278

Jeff L.

Job Details: 09/14/2023

"The part that were ordered is due to the pieces being warped and these parts will square them back up., office will call when parts come inPartW10794553Part W10794555Part W11084818Part W10794550; ordrng 1 W10794553 (Rh support) and 1 W10794555 (LH support) and 1 W11084818 (Top) and 1 W10794550 (Support)"

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW0

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 09/14/2023

"Tested machine and found unit erroring out f34 load detected in a clean cycle, went threw unit and ran a test cycle found unit spinning and washing properly checked tub for any friction and unit is spinning free door bellow is not rubbing motor is spinning freely. Advised customer unit must be going into a clean cycle and no one is catching it so unit errors out advised customer to run a clean cycle every 3 weeks to stop issue. Washing is working to factory specs if issue comes back they may need to replace washer tub"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Charlotte, North Carolina 28213

Robert A.

Job Details: 09/14/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 09/14/2023

Cx complaint that the unit is no drying the dishes. I inspected the unit to confirm the complaint. I found an error code: f7e1. I cleared the codes and ran a service cycle. All components passed and heat was produced. I informed the cx of the importance of rinse aid as well as the drying performance with a plastic tub. I left the part with the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 09/14/2023

"Customer complained units burners not getting hot enough. Burners are the new burners with buttons in the middle. I formed customer to make sure pan is properly centers and pan is flat so that it makes contact with button. Ran all burners with customers pan and all burners working properly. Informed customer unit is working as designed , proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Mooresville, North Carolina 28117

Mark C.

Job Details: 09/14/2023

Units ice maker is showing a motor error and is not filling due to a faulty valve.; rqstng P&A on 1 W11658802 (Ice maker) and 1 W11482383 (Valve)

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/12/2023

"Inspected and found main acu motor relay broken, not allowing voltage to motor, part showing nla."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Marlborough, Connecticut 06447

Jeremy B.

Job Details: 09/12/2023

Customer getting ice build up around icemaker and entry of freezer opening. Cleared ice and cycled icemaker found no leaks. Found condensation on mullion and gaskets. Turned on humidity control. Door not closing in all the way. Verified DOP. Will order new rails. ; ordrng 2 WP13055901 (Slide)s

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2312TP4

Near Kershaw, South Carolina 29067

Jonathan J.

Job Details: 09/12/2023

Complaint fresh food section not cooling liner is cracking g and splittin control has h1 error beeping all the time. I found freezer evaporator is completely frozen over. Customer will need to unplug 48 hours before arrival and order and control and everything that Hass to do with defrosting. No issues with door gaskets found or doors at this time. found evaporator fan motor is just buzzing as if a bearing has failed. awaiting parts authorization.; rqstng P&A on 2 5300168328 (Liner repair tape)s and 1 5303918214 (Defrost thermostat) and 1 242044118 (Heater) and 1 242278801 (Temp sensor) and 1 5304521777 (Harness) and 1 242077705 (Evap fan mtr) and 1 A01078804 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS1

Near West Hartford, Connecticut 06107

Ruben C.

Job Details: 09/12/2023

7737303093 cust still getting water thru vent have checked harness to vent it is normal getting continuity on wires called techline unit is being put up for review

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Somers, Connecticut 06071

Gary V.

Job Details: 09/12/2023

"Installed parts listed and cycled, unit still shutting off a few minutes into cycle but now its finally giving a fault code for vent motor, 10-2, will order part and return.; ordrng 1 W11649995 (Vent motor), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 09/12/2023

"Found both door seals not fully secured in door channel. Heated and reinserted seals into doors and then checked, all okay."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 09/12/2023

Found unit has a broken door switch. Upon removal of switch found wires are not accessible to reattach to new switch. Called tech line for further support. SR number 7737303567 unit will be reviewed for exchange due to non repairable. Customer will be contacted regarding results of review. ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

AMANA DRYER

Model NED4655EW1

Near Springfield, Massachusetts 01104

Roger R.

Job Details: 09/12/2023

"Found bad thermal fuse on heater, no vent was attached at the time. Replaced fuse and thermostat. All okay ; used 1 279769 (THERMAL CUTOFF) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 09/12/2023

"Customer complained unit was smoking. Upon arrival found terminal had shorted causing electrical thermal reaction at terminal. Replaced terminal block and reassembled unit now working properly, pigtail is damaged and customer wants to buy her own pigtail. Verified proper operation. ; used 1 WPW10245259 (TERMINAL BLOCK) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 09/12/2023

"Customer complained unit not working. Gives error code. Has f5e1 error. Door is locked and wont open even after power cycle. Replaced control board from pre id ts, and before plugging in unit found short in wires , customer said she had just used clean cycle. Melted wires short to ground of frame. Left unit unplugged and Informed customer to not plug in unit. Ordering harnesss and door lock. Control board was replaced and is still good due to not plugging in unit after installing new board. Short damaged control, door lock and harness. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11531756 (Main harness) and 1 W11675846 (Harness) and 1 W11596058 (harness) and 1 WPW10107820 (Door lock)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 09/12/2023

"Cx complaint that the unit is not turning on at all. I inspected the unit to confirm the complaint. I found the UI does not turning on at all. The breaker is on, the door is locked with clothes inside. I will need a 2nd man to help unstack the dryer on top. Im ordering a control board, UI console and drain pump for the return visit. I did not get the M/S # because the door is locked. The surround area needs to be cleared for me to work on the unit, I let the cx know to have the area prepared for the return visit. The cx said he can not unstack the unit so for sure a 2nd tech is needed. I informed him about the additional charge.; ordrng 1 W11550649 (Control board) and 1 W11325569 (UI console) and 1 W11458345 (Drain pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlotte, North Carolina 28278

Robert A.

Job Details: 09/12/2023

Cx complaint that the units upper rack is broken. I inspected the unit to confirm the complaint. I found the wheels separated from the rack adjuster. The unit needs new upper rack adjusters. I installed the part from TS and tested the unit for the cx. The unit is working as designed.; used 1 W10712395 (ADJUSTER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Rocky Hill, Connecticut 06067

Chuck M.

Job Details: 09/12/2023

Installed slides and clip. Tested and showed customer it works.

We serviced a

WHIRLPOOL WASHER

Model WTW8120HC0

Near Stanley, North Carolina 28164

Mark C.

Job Details: 09/12/2023

Installed new control ran a complete quick wash cycle. Unit is fully operational.

We serviced a

SAMSUNG RANGE

Model NX58H5600SS/AA

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/12/2023

"Inspected and found oven igniter worn out, replaced with new igniter and cycled, tested fine.; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Suffield, Connecticut 06078

Gary V.

Job Details: 09/12/2023

"Installed manifold and found 2 orifice spuds are defective from manufacturing and left front burner head warped under heat and not igniting properly, will order parts and call.; ordrng 1 W11443577 (Burner head) and 1 W11436985 (Lp conversation kit)"

We serviced a

JENN-AIR COOKTOP

Model JED3430GB01

Near Windsor, Connecticut 06095

Gary V.

Job Details: 09/12/2023

"Installing glass top, switch grommets not removable from old top, will order new and call.; ordrng 5 W11447840 (Grommet)s"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Windsor, Connecticut 06095

Gary V.

Job Details: 09/12/2023

"Inspected and found pressure system fault and drain fault, checked pressure hose and dome, drain pump seized and needs main acu, also lid strike broken, will submit estimate.; rqstng P&A on 1 W11399437 (Drain pump) and 1 W11556725 (Main acu) and 1 W11457841 (Strike)"

We serviced a

WHIRLPOOL DRYER

Model WGD5300SQ0

Near Chicopee, Massachusetts 01013

Roger R.

Job Details: 09/12/2023

"Complaint of gas smell. Checked all gas connections inside dryer and at both sides of flex connections. Tested heat and found gas valve not allowing proper gas flow to burner. Belt and rear seal are also worn. Quoted $29.99+tax for new belt, $39.99+tax for rear seal and $363.87+tax for new gas burner assembly. Installed new belt and will order new seal and burner. ; ordrng 1 WP8318277 (Burner) and 1 W10612022 (Seal, rear), used 1 341241 (BELT) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 09/12/2023

"Tested washer with towels, found chattering and grinding noise coming from gear case. Ordering gear case, clutch, slider and agitator. Scheduled return visit for 9/15 12-5; ordrng 1 W11449841 (Gear case) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11550891 (Agitator) and 1 W10752187 (Screw) and 1 2Xtime (2X time)"

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JB0

Near Eastford, Connecticut 06242

Amanda R.

Job Details: 09/12/2023

Customer canceled at door

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Woodstock, Connecticut 06282

Amanda R.

Job Details: 09/12/2023

"Mullion strip broken still freezing in ff section went over keeping damper hole clear so its not redirecting zero degree air directly at certain spots temp set at two and one in ff section and not loosing any food left door bin falling open all the time with minimal weight in it ; rqstng P&A on 1 WPW10317224 (Container) and 1 WPW10624450 (Flipper) and 1 W11106787 (Caddy) and 1 W11035836 (Control), states that autho needed"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Webster, Massachusetts 01570

Amanda R.

Job Details: 09/12/2023

Napkin material clogging sump assembly and drain pump cleared as much as I could quoted for new sump assembly started vinegar bath hoping it will flush itself out

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Killingly, Connecticut 06241

Amanda R.

Job Details: 09/12/2023

F3e1 error code complaint that it runs for ten minutes and then stops Replaced pressure sensor started cycle operation normal ; used 1 WPW10448876 (SWITCH-WL) from stock

We serviced a

JENN-AIR RANGE

Model JGCP748HL00

Near Canterbury, Connecticut 06331

Amanda R.

Job Details: 09/12/2023

complaint that grill is cooking too hot called tech said theres no temp adjustment for grill Does it relate if it goes out grill grate running 900 after 500 degrees orifice 180 n sr 7737313186

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WHIRLPOOL DRYER

Model WED5620HW2

Near Charlotte, North Carolina 28205

Jeff L.

Job Details: 09/12/2023

"Replaced exhaust thermistor out unit back together and fault code was still there. This unit does not start or turn the fault code is immediate I checked all wiring going to thermistor its all good terminals are secure to the thermistor checked the thermal fuse its good. There is a open circuit between the board and motor gonna order board and inlet thermistor ; ordrng 1 W11565020 (Board) and 1 WP8557403 (Inlet thermistor), used 1 WP8577274 (Thermistor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Auburn, Massachusetts 01501

Aimee

Job Details: 09/12/2023

Removed ice maker and replaced fille tube from left side added sleeve over fillRe installed ice maker and advanced to fill ice maker and checked for leaks

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGW06

Near Grafton, Massachusetts 01536

Aimee

Job Details: 09/12/2023

Was unplugged and compressor is running filter dryer cold. Let runn and Checked for leaks with soap bubble at compressor high side and loc ring connector Small leak at evap or high side. Compressor running low charge and leak Cust has contract there calling contract company

We serviced a

WHIRLPOOL OVEN

Model KFGG500ESS3

Near Grafton, Massachusetts 01536

Aimee

Job Details: 09/12/2023

Installed new igniter and pre heat to 300 and tested broil everything working; dspstn on spec-tagged invntry: 1 WPW10701462 WIRE HARNESS

We serviced a

MAYTAG WASHER

Model MVWB965HC0

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 09/12/2023

When starting the unit it would throw a F5 and then shut down. I put unit into service mode and fault code F5 E2 appears meaning faulty door lock. Need to order door lockPart #W11188327; ordrng 1 W11188327 (Lid lock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 09/12/2023

Rakes are in the wrong position in ice maker also the fan for ice box doesnt appear to be running at full RPM. I had no signal at the home to put unit into diagnostics or look up parts. Did a physical diagnosis and found these problems. Cannot call office from my location no signal. Office please call customer when parts come inPart#W10833801Part#W11255718Part#W11457039; ordrng 1 W10833801 (Ice box fan) and 1 W11255718 (Water valve) and 1 W11457039 (Ice maker)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 09/12/2023

Found dishwasher outer door panel discolored and rusting from top where the UI is located need to replace door and name plate Part# W11416371Part#W10909682; ordrng 1 W11416371 (Stainless door) and 1 W10909682 (Name plate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Plainville, Connecticut 06062

Ruben C.

Job Details: 09/12/2023

Checked unit found freezer door slides keeping door open cuasing frost build ordering slides ; ordrng 2 W11265130 (Slides)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Burlington, Connecticut 06013

Ruben C.

Job Details: 09/12/2023

Checked unit found ice maker not harvesting getting e2 error code ordering ice maker do not have in truck; ordrng 1 W11658802 (Ice maker)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Leicester, Massachusetts 01524

Chris B.

Job Details: 09/12/2023

Replaced part and unit running normal.

We serviced a

KITCHENAID MICROWAVE

Model KMHC319LSS00

Near Paxton, Massachusetts 01612

Chris B.

Job Details: 09/12/2023

Complaint that the unit is not heating properly. Will order parts for a return visit. ; ordrng 1 W10754517 (Magnetron) and 1 W11553234 (THRMST-FIX) and 1 W10561774 (Capacitor) and 1 W11256462 (Diode) and 2 W10138793 (Fuse)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Torrington, Connecticut 06790

Ruben C.

Job Details: 09/12/2023

Checked unit found ice maker thermistor fault getting e5 error code and left hand refrigerator door has rust at dispenser ordering ice maker and door; ordrng 1 W11681454 (Door stainless) and 1 W11658802 (Ice maker)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Hartford, Connecticut 06112

Ruben C.

Job Details: 09/12/2023

Checked found cold water valve not letting water thru replaced both valves tested operation normal ran cycle normal water started going in; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Kershaw, South Carolina 29067

Jonathan J.

Job Details: 09/12/2023

"Replace control, tested operations insured and made sure that the oven and broiler element are all working fine with no further issues. No issues found no additional issues found."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Heath Springs, South Carolina 29058

Jonathan J.

Job Details: 09/12/2023

Complaint refrigerator leaking. I found drain is completely clogged. I cleared drain tested operations. No additional issues found here today. Unit is draining properly. And going into overflow underneath refrigerator. No leaking occurring onto flooring. No additional issues found here today. Unit cooling fine.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 09/12/2023

Serial number not readable. Got serial by scanning barcode. Checked and tested dishwasher. Found heater burnt and not working. Quoted customer for repair. Collected full amount on ck# 1024. Ordering heater. Scheduled return visit for 9/15 from 12-5; ordrng 1 W10518394 (Heater)

We serviced a

WHIRLPOOL RANGE

Model WCG97US6HS00

Near Indian Land, South Carolina 29707

Mitch H.

Job Details: 09/12/2023

"Replaced electrode, tested burner. Tried burner 12 times, lit properly each time."

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Indian Land, South Carolina 29707

Mitch H.

Job Details: 09/12/2023

"Complaint was for left front burner flame not high enough. Checked burner head, no issues found. Removed and cleaned orifice, reinstalled, tested, now operating properly. Flame height normal. Had customer check and she is happy. Checked all other burners, operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Indian Land, South Carolina 29707

Mitch H.

Job Details: 09/12/2023

"Found lower spray arm had come off and contacted heater melting plastic part. Checked heater, no issues. Ordering spray arm.; ordrng 1 W11550888 (Lower spray arm)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB09

Near Worcester, Massachusetts 01607

Aimee

Job Details: 09/12/2023

Found restriction in freezer at top evap ball of iceNeeds evap and compressor; ordrng 1 W11578004 (Evap) and 1 W11580057 (Compressor) and 1 W11506636 (Process tube) and 1 W11578004 (Coupler) and 1 W11504450 (Coupler) and 1 W11506619 (Coupler) and 1 W11506619 (Coupler) and 1 W11578570 (Coupler) and 1 W11506619 (Coupler)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 09/12/2023

"Replaced wiring harness, terminal block and element. Reassembled, tested, all burners, oven and other functions operating properly ; dspstn on spec-tagged invntry: 1 WPW10245259 TERMINAL BLOCK"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 09/12/2023

Complaint not dispensing water from the door. I found the water filter is completely clogged. Completely restricted. I can remove water filter and customer will have water pressure dispensing just fine. Front door. No additional issues found or reported. Customer needs a new water filter.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 09/12/2023

Washer giving low flow error code. Entered diag and found F8E1 tan self test found water entering slow. Removed hose and screen clean customer has low water flow. Must resolve house pressure problem.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 09/12/2023

Installed new gasket. Made sure door sealing all checks ok .

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 09/12/2023

"Customers complaint is water leaking from left side door. Found bottom door seal wrapped and Needs new seal, door gasket; ordrng 1 W11664713 (Seal) and 1 W11483553 (Gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 09/12/2023

Installed new icemaker. Cycled power off for a few mins and reset. Tan fill test 45 and it filled properly. Please allow 24hrs for ice protection.

We serviced a

KITCHENAID OVEN

Model KODE500EBS20

Near Blacksburg, South Carolina 29702

Mitch H.

Job Details: 09/12/2023

"Arrived, found that t is the outer glass that is broken. Part ordered was the inner glass. Ordering correct part. Advised customer that office will call when part arrives l; ordrng 1 W11600221 (Outer door) and 1 W10909682 (Nameplate)"

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