We serviced a
AMANA RANGE
Model AER6603SFS3
Near Charlotte, NC 28208
Robert A.
Job Details:
07/03/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28208
Robert A.
Job Details:
07/03/2023
Cx complaint that the unit is not finishing cycles. I inspected the unit to confirm the complaint. I found error codes: f7e7 f7e6 f7e1. I cleared the codes and checked the belt and clutch. The belt lost position because the clutch was loose. I secured the clutch and belt. I calibrated and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR
We serviced a
WHIRLPOOL DRYER
Model WED5800BW0
Near Belchertown, MA 01007
Roger R.
Job Details:
07/03/2023
"Found unit has noisy idler and rollers. Need maintenance kit and one roller axle. Quoted $79.99 for kit and $29.99 for axle. Will need to order and return to install ; ordrng 1 W10359271 (Axle, roller shaft) and 1 4392067 (DRYER REPAIR KIT)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV06
Near Agawam, MA 01001
Mike K.
Job Details:
07/03/2023
"Trip covered buy authorization W17M290APL1. Fan making noise at lower speeds, rubbing, found venting loose and source of sound, adjusted vent and working fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28277
Jeff L.
Job Details:
07/03/2023
When I installed new housing assembly I still had water coming out of the connections on back side of filter housing where waterlines are. They lines are good and secure with the safety catch in place on both. I called whirlpool tech support as I didnt see any service pointers or bulletins on this filter housing and wanted to see what they said. I spoke with Nate and he confirmed no service pointers on this problem he advised to reorder the housing and waterlines.Part# WPW10394053 part # WPW10279882 tube part# WPW10279884 will call customer when parts come in.; ordrng 1 WPW10394053 (Filter housing) and 1 WPW10279882 (Line) and 1 WPW10279884 (Line)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charlotte, NC 28270
Jeff L.
Job Details:
07/03/2023
"Replaced door gasket. However, the issue is the rails for freezer door are not lubricated at all making the drawer extremely hard to open and shut. There is no ice blocking the rail it is sealing all the way. To make this a good repair we need to replace part # WPW10284682 LS # WPW10284683 RS Office will call customer when parts come in; ordrng 1 WPW10284682 (Left door adjuster) and 1 WPW10284683 (Right hand adjuster)"
We serviced a
WHIRLPOOL DRYER
Model IED4400SQ0
Near Meriden, CT 06451
Jeremy B.
Job Details:
07/03/2023
"Dryer not heating. Found open high limit, open element, red wire at element burnt needs new. Quoted customer they will pass."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Meriden, CT 06451
Jeremy B.
Job Details:
07/03/2023
"Washer keeps draining as it fills. Found basket bouncing needs suspension. Lid lock keeps clicking. Replaced lid lock. But needs new control. Someone drilled holes in the top of unit and drilled holes into the tub ring. Holes not from factory. ; rqstng P&A on 1 W10780045 (Suspension) and 1 W11170317 (Control), used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Agawam, MA 01030
Mike K.
Job Details:
07/03/2023
"Replaced wire harness per techline as said if reoccurs to replaced harness again, also replaced capacitor and actuator.Ran self diagnostic test fine.Started 4 cycles and let run through sensing and fill. 2 were on quick wash, two on normal.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 W11395618 CAPACITOR/INTER COIL"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Marshville, NC 28103
Jonathan J.
Job Details:
07/03/2023
"I replaced freezer door slide rails, both left and right I tested operations door is now opening and closing. Much easier and properly door gasket is also sealing now with no issues. No additional issues with cooling unit has been making ice just fine with no issues making ice."
We serviced a
GE REFRIGERATOR
Model GSC22KGRCBB
Near West Springfield, MA 01089
Mike K.
Job Details:
07/03/2023
"Temps 47/20 on arrival. Set for 9 and 8. Compressor /condenser fan runningEvap fan not running, full pattern on Evap. Quoted for control.Other possibilities, sensors, thermostat control board, but compressor is running, so it knows to be cooling, fan just not running. Additional parts can not be ruled out, but would be possible multi failure if control does not resolve.Landlord approved control board repair.; ordrng 1 WR55X10942 (Main control)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS04
Near Troutman, NC 28166
Mark C.
Job Details:
07/03/2023
"Units microwave will not activate. Placed unit into diagnostics unit has a stored F6E4 error due to a miscommunication between the display control and the Pcb. Due to a shorted control.; rqstng P&A on 1 W11297728 (Display), ordrng 1 W11325603 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Middletown, CT 06457
Jeremy B.
Job Details:
07/03/2023
Customer has refrigerator plugged into a GFCI outlet and it keeps popping. Cycled icemaker and toggled fans in diag all checks ok. Recommend plugging into a non GFCI outlet. Will replace control. ; ordrng 1 W11670354 (Control)
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US3A
Near Grafton, MA 01560
Angel R.
Job Details:
07/03/2023
Found something lodged in the drain pump. Was able to get it to drain. Ran a cleaning cycle before leaving. advised customer to run a cleaning cycle at least once or twice a month as there was sludge in the drain hose blocking the exit to the garbage disposal.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Middletown, CT 06457
Jeremy B.
Job Details:
07/03/2023
Customer concerned with rescue on cooktop and food dropped in door. Showed customer how to clean door and top must be cleaned.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Middletown, CT 06457
Jeremy B.
Job Details:
07/03/2023
Dryer not heating. Found open element l. Replaced and all checks ok. Customer must fix vent. Its very long and goes from 4 inch to 3 inch. ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Charlotte, NC 28270
Jeff L.
Job Details:
07/03/2023
Replaced middle spray arm on dishwasher running unit thru diagnostics cycle and no fault codes were present. Then I ran unit thru a normal wash and all components are working normally at this time there is NO presence of any water outside of dishwasher. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Mooresville, NC 28115
Mark C.
Job Details:
07/03/2023
Installed new ice maker unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Davidson, NC 28036
Mark C.
Job Details:
07/03/2023
Unit is not starting due to the rotor slipping due to a missing fastener. Replaced slider assembly and torqued bolt unit is fully operational.; used 1 W10734521 (Slider) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Huntersville, NC 28078
Mark C.
Job Details:
07/03/2023
Unable to recreate issue unit is fully operational. Ran quick wash cycle to ensure proper operation all functions are normal no smell nor damaged wires.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Huntersville, NC 28078
Mark C.
Job Details:
07/03/2023
Customer states unit has a smell during bake and the igniter takes a while to ignite. Found igniter bracket to have pulled away from the burner bent bracket back in place unit is fully operational. Instructed customer that the smell is not gas but the smell of the materials in the flame deflecter and the lower oven pan. Burner produces a perfect blue flame indicating no carbon monoxide.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near East Hampton, CT 06424
Jeremy B.
Job Details:
07/03/2023
"Wash motor not running properly causing poor wash. Installed new motor sump assy and tested manifold leaking by in back needs new. Coating on racks coming off requesting autho. ; rqstng P&A on 1 WPW10340683 (Manifold) and 1 W10909088 (Rack) and 1 W10161215 (Rack), dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model 596.7200302
Near Holyoke, MA 01040
Mike K.
Job Details:
07/03/2023
"Water leaking directly from filter head, quoted for filter head, accepted. Replaced and tested fine, no leaks in rear or from head of new part, water pressure is good and heard icemaker cycle and fill after repaired."
We serviced a
GE WASHER
Model GFW650SPN0SN
Near Easthampton, MA 01027
Mike K.
Job Details:
07/03/2023
"Front loader not draining , water in tub. Drain pump is humming when activated. Removed enough water to remove trap, trap is clear, pump is not spinning, jammed internally.Quoted for drain pump; ordrng 1 WH11X29539 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Southbridge, MA 01550
Angel R.
Job Details:
07/03/2023
"Found evaporator motor dead. Frost pattern looked ok and minor frost on panel. Will order new fan motor, none in TS.; ordrng 1 WPW10464673 (motor-evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Thompson, CT 06277
Angel R.
Job Details:
07/03/2023
"Installed IM, tested ok.; dspstn on spec-tagged invntry: 1 W10873791 ICE MAKER"
We serviced a
LG REFRIGERATOR
Model LSC23760ST
Near Northampton, MA 01060
Mike K.
Job Details:
07/03/2023
"Rf not cooling, fr is, compressor running, cannot gear fan running, removed Evap cover and full frost pattern, fan turn slowly. Looks to be weak Evap fan, only getting 18vac to fan.Quoted for control and fan/labor, denied.Collected for service call"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Huntersville, NC 28078
Mark C.
Job Details:
07/03/2023
Installed new burner and igniter unit is fully operational.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Chicopee, MA 01020
Roger R.
Job Details:
07/03/2023
"Unable to remove blower wheel from old motor. Will need to replace belt pulley on motor. Belt and motor at customer house. ; rqstng P&A on 1 W11568637 (Pulley, motor), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW1
Near Springfield, MA 01104
Roger R.
Job Details:
07/03/2023
"Found unit had a sock stuck in pump. Removed and tested, all okay."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Springfield, MA 01104
Roger R.
Job Details:
07/03/2023
Found unit had a bad control and not defrosting properly. Will need new control ; ordrng 1 W11595220 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wilbraham, MA 01095
Roger R.
Job Details:
07/03/2023
Found unit had a leak at the door seal on the freezer door at the top. Inside corner.
We serviced a
KENMORE DRYER
Model 402.8903201
Near Hampden, MA 01036
Roger R.
Job Details:
07/03/2023
"Found unit had a bad heater and also the idler pulley was worn. Quoted for parts and labor. Replaced and checked, all okay. ; used 1 DC97-14486A (ELEMENT), and 1 DC93-00634A (IDLER PULLEY) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Clover, SC 29710
Mitch H.
Job Details:
07/03/2023
Checked and found pulley had come loose and backed off clutch. Applied locktite and tightened pulley. Ensured it was seated and washer now operating properly.
We serviced a
KITCHENAID COOKTOP
Model KECC607BBL01
Near Burlington, CT 06013
Martino S.
Job Details:
07/03/2023
Replace defective right rear element and check unit working to specs.; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB0
Near Charlotte, NC 28215
Vincent O.
Job Details:
07/03/2023
Found magnetron bad causing no heat condition. Unit will need mag replaced. Provided estimate to customer for repair. Order and replace magnetron. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Charlotte, NC 28215
Vincent O.
Job Details:
07/03/2023
Found evap completely frozen over causing no cool in RC. Unit will need heater and harness replaced. Instructed customer to thaw unit 24hrs prior to return. ; ordrng 1 W11650661 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte, NC 28213
Vincent O.
Job Details:
07/03/2023
Found inverter did not come with new compressor. Ran diagnostics and verified inverter is not changing speeds as designed. Inverter will need to be replaced. ; ordrng 1 W11567494 (Inverter)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28213
Vincent O.
Job Details:
07/03/2023
Found open heater heater causing no heat condition. Replaced heater. Checked all fuses and verified all closed. Unit is currently in garage and is unable to be plugged in for proper testing. ; used 1 279838 (ELEMENT) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Iron Station, NC 28080
Ryan S.
Job Details:
07/03/2023
"Returned to install parts order , installed motor but found motor not issue. Found no power going to interior light or turntable motor. Took unit down and checked all door switches and replaced monitor fuse, still no power to light or turn table motor. Traced wires on wiring diagram and Found no power coming from replay on control board. Ordering control board. Tried to schedule form 7-7-23 but customer isnt Available until 7-10-23 am, so scheduled for then. ; ordrng 1 W11342846 (Control board), used 2 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS00
Near York, SC 29745
Mitch H.
Job Details:
07/03/2023
"Tested oven, found both elements operating properly. Ran diagnostics, no stored error codes. Set oven to 350, allowed to preheat. Cycled off correctly. Waited for oven to cool and cycle back on. Cycled on at 315 and cycled off at 350. Oven operating as designed. No issues found."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29730
Mitch H.
Job Details:
07/03/2023
"Removed and replaced gear case,clutch, actuator, belt, and control. Ran calibration and full automatic test cycle. All components operating properly."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Scotland, CT 06264
Amanda R.
Job Details:
07/03/2023
Unit runs not heating only one leg of 120v at terminal block
We serviced a
WHIRLPOOL DRYER
Model NGD7200TW
Near New Britain, CT 06053
Chuck M.
Job Details:
07/01/2023
Customer complaint is that dryer is noisy. Inspected and found garment stuck around blower wheel causing noise. Dryer is in difficult spot to disassemble. Took pic. Quoted customer for Labor and additional tech. Customer will not repair.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Glastonbury, CT 06073
Chuck M.
Job Details:
07/01/2023
"Customer complaint is that oven was not heating. Checked igniter and it was not drawing amps. Replaced and tested. Showed customer it works. Oven gasket is broken. Ordered gasket. ; ordrng 1 WPW10535778 (gaskt-door), used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PFA
Near Glastonbury, CT 06033
Chuck M.
Job Details:
07/01/2023
Customer complaint is that water was leaking from freezer. Inspected and found drain covered with ice. Cleared ice and drain. Checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Rock Hill, SC 29730
Mitch H.
Job Details:
07/01/2023
Replaced evaporator fan motor and damper. All operating properly and quietly. No other issues found.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Catawba, SC 29704
Mitch H.
Job Details:
07/01/2023
"Tested and ran diagnostics. Found F0E3 overload error and F0E5 off balance error. Ran calibration sequence 52 and Diagnostics cycle 51. All passed. Checked stator, rotor and gear case. All checked goods. Found tub has a lot of movement when pushed down. Requesting P&A for suspension rod kit.; rqstng P&A on 1 W11130359 (Suspension kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Indian Land, SC 29707
Mitch H.
Job Details:
07/01/2023
"Arrived to replace outer door. Removed new door from box, found 2 large scratches on door. Reordering outer door.; ordrng 1 W11613486 (Panel)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Pineville, NC 28134
Mitch H.
Job Details:
07/01/2023
Tested and found light circuit to socket shorted on control board. Ordering board.; ordrng 1 W11545876 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Pineville, NC 28134
Mitch H.
Job Details:
07/01/2023
"Found RC ice maker stuck in harvest position. Entered diagnostics, ran test 120, ice maker would not respond. Replaced ice maker, ran test again, ice maker will not cycle and steps would not advance. Requesting P&A for control and user interface.; rqstng P&A on 1 W11099340 (User interface) and 1 W11333076 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Gastonia, NC 28056
Mitch H.
Job Details:
07/01/2023
Checked and found top of upper door broken where handle mounts and left rear burner not working. Requesting P&A for upper door and burner.; rqstng P&A on 1 WPW10342780 (Burner) and 1 W10677228 (Upper door)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Clover, SC 29710
Mitch H.
Job Details:
07/01/2023
"Replaced console and control. Turned breaker back on. Setup oven and ensured correct model was stored. Tested, oven operating properly.; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near East Hartford, CT 06108
Chuck M.
Job Details:
07/01/2023
Customer complaint is that washer lid would not unlock. Attempted diagnostics multiple times. Finally got in and got error codes F7e0 loss of power. F0e4 spin limited by water temperature. F7e9 locked rotor. Tested spin in manual test cycle and washer spins. Nothin obstructing basket. Washer has blankets inside with too much soap.
We serviced a
LG REFRIGERATOR
Model LRFDC2406S/01
Near Bloomfield, CT 06002
Chuck M.
Job Details:
07/01/2023
Customer complaint is that freezer is not cooling properly. Inspected and found ice buildup on evaporator and fan not running. Evaporator cover will break when removed. Ordered evaporator cover and advised customer to turn off unit prior to return visit. ; rqstng P&A on 1 AEB75844605 (Freezer Evaporator Cover Assembly)
We serviced a
MAYTAG DRYER
Model ADE7005AYW
Near West Hartford, CT 06107
Chuck M.
Job Details:
07/01/2023
Customer complaint is that dryer was noisy. Inspected and found idler wheel was sticky. Cleaned and tested. No noise at this time. Advised customer that noise will eventually come back and rollers and idler wheel will need to be replaced.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FZEM00
Near West Hartford, CT 06119
Chuck M.
Job Details:
07/01/2023
Customer complaint is that refrigerator was not cooling properly. Inspected and found evaporator fan motor was not working. Replaced evaporator fan motor and tested. Unit is cooling properly. Advised customer to allow time off for unit to stabilize and reach proper temperature. ; used 1 WP2315539 (EVAP MOTOR) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH1
Near Newington, CT 06111
Chuck M.
Job Details:
07/01/2023
Customer complaint is that dishwasher would not run a cycle. Customer stated that dishwasher was full of suds. Inspected drip tray and found water. Cleared water and ran diagnostics cycle successfully.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHN2740PS0
Near Longmeadow, MA 01106
Roger R.
Job Details:
06/30/2023
"Found unit still frosted up and not allowing air flow in unit. Upon thawing and defrosting found drain tube leaking due to cracking. Quoted additional 39.99 for part plus tax. Cust paid check 184; ordrng 1 241830904 (Tube, drain), used 1 WP10442411 (BIMETAL) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLW00
Near Bloomfield, CT 06002
Chuck M.
Job Details:
06/30/2023
Customer complaint is that freezer door gasket is torn causing warm air to enter freezer. Customer concerned about water leaking from freezer section. Inspected and found drain covered with ice. Ordered freezer door gasket and will clear drain on return visit. ; ordrng 1 W11624996 (Freezer Gasket)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW0
Near Bloomfield, CT 06002
Chuck M.
Job Details:
06/30/2023
Installed control panel and tested. Dryer is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Mount Holly, NC 28120
Robert A.
Job Details:
06/30/2023
Cx complaint that the unit is working as designed. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Charlotte, NC 28217
Ryan S.
Job Details:
06/30/2023
"Customer complained both ovens have flame coming out of bottom panel. , found bottom cover wasnt in place on top oven. Found bottom oven not in place either. Properly installed both bottom covers and showed customer how to take out to clean and reinstall bottom covers. Informed customer he would have issues of not properly installed. Ran both ovens to preheat 350° with no issue and unit working as designed.customers never had gas stove and was worried it was dangerous. Informed him unit is working as designed and will be safe, just keep bottom covers installed properly. Customer wanted to leave oven pulled out to clean later, informed him that I would have to take my floor slides when I go and am not responsible for floor damage. Took pictures of unit left out when leaving. Verified proper operation of both ovens. Informed customers to clean unit to prevent smoke issue."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Charlotte, NC 28209
Jeff L.
Job Details:
06/30/2023
Put unit in test mode it did show F7 E1 in data base. When I put unit into operation I could not get it to duplicate the problem or fault code. I do feel as if this washer will need a capacitor because the complaint is the same typically on a failed or faulty cap. Im ordering part #W11395618 and will reschedule the customer for Thursday 6th pm..; ordrng 1 W11395618 (Capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Charlotte, NC 28212
Robert A.
Job Details:
06/30/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Windham, CT 06226
Amanda R.
Job Details:
06/30/2023
Right front valve shaft seized got to turn off removed knob ; ordrng 1 WPW10548355 (Harness) and 1 Uyuyrugfugfjgf (Right front valve)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Charlotte, NC 28278
Ryan S.
Job Details:
06/30/2023
Returned to install drain pump. Installed new drain pump after sucking water out with shop vac. Installed new pump and filled and drained unit twice. Verified proper operation.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Watertown, CT 06795
Martino S.
Job Details:
06/30/2023
"Replace stainless steel basket defective from rusting, part was at customer. Ran unit and check unit working to specs."
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Ware, MA 01082
Chris B.
Job Details:
06/30/2023
"Complaint that the unit is not cycling through properly. Did a diagnostic test and washer working normal. Found low voltage from the AC wall outlet to the control board from 118v down to 114v. Tried a normal cycle with a small load of towels and unit didnt run through and stayed on sensing and would shut down. Ran a drain and spin and did spin out dry the clothes. Verified water level and all normal. Verified all wiring connections and all good. Will order control board. ; rqstng P&A on 1 W11124710 (Control Board), states that autho needed"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near South Windsor, CT 06074
Chuck M.
Job Details:
06/30/2023
"Customer complaint is that dishwasher was leaking. Inspected and found dishwasher leaking from wash motor. Replaced wash motor. Customer complaint is also door handle is always loose. Attempted to tighten screw and stud behind handle and screw broke off in stud. Customer concerned about the insulation being moldy and want it replaced. Ordered screw, stud and shield. ; ordrng 1 W11223838 (shield) and 2 W10826179 (screw)s and 2 W11157086 (stud)s, dspstn on spec-tagged invntry: 1 WPW10545278 DRAIN HOSE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Chaplin, CT 06235
Amanda R.
Job Details:
06/30/2023
Restriction in filter dryer replaced dryer vacuumed system recharged
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Tolland, CT 06084
Amanda R.
Job Details:
06/30/2023
Not freezing ice cream or bread evaporator fan running condenser coils clean condenser fan and compressor running compressor very hot little frost pattern on evaporator needs sealed system work ; ordrng 1 WPW10466675 (Compressor)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bristol, CT 06010
Martino S.
Job Details:
06/30/2023
Check unit running but not heating unit parts order tentative.; ordrng 1 Wpw10185982 (Timer) and 1 Wp3392519 (Therminal fuse) and 1 279838 (Element) and 1 Wp3977767 (High limit fuse) and 1 W10900067 (Therminal cut off fuse) and 1 Wp3387134 (Thermostat)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS
Near East Hartford, CT 06118
Chuck M.
Job Details:
06/30/2023
Customer complaint is that oven light stayed on. Inspected and found door switch was stuck. Disconnected and reconnected. Light is working properly. Showed customer it works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Stafford, CT 06076
Amanda R.
Job Details:
06/30/2023
Freezer rails very hard to open opens half way then have to pull very hard to open rest of way needs new rails ; ordrng 1 W10625067 (Left slide) and 1 W10625068 (Slide)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Webster, MA 01570
Angel R.
Job Details:
06/30/2023
"Inspected inside of unit, could not duplicate noise on a rinse, drain and spin. Tested ok and found nothing loose."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Plainville, CT 06062
Martino S.
Job Details:
06/30/2023
"Check unit as per customer complaint dispenser not dispensing, check water supply working, remove dispenser and look for clogged system or damages all check normal. Reconnect dispenser and push in flush all the way inside then operate wash cycle, unit dispenses soap and washing normal no fault found."
We serviced a
LG REFRIGERATOR
Model LSXS26366S/00
Near Burlington, CT 06013
Martino S.
Job Details:
06/30/2023
"Cycle ice make for operation ice make cycle half way and fingers stop in upward position, part order tentative for return service.; ordrng 1 AEQ73130002 (Ice maker)"
We serviced a
MAYTAG WASHER
Model MVW4505MW
Near East Hartford, CT 06118
Chuck M.
Job Details:
06/30/2023
Installed lower harness and drain pump. Tested and washer checked ok. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LHEXTD10
Near Salisbury, NC 28147
Vincent O.
Job Details:
06/30/2023
Installed new water valve.; dspstn on spec-tagged invntry: 1 W10408179 VALVE
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near New Hartford, CT 06057
Martino S.
Job Details:
06/30/2023
Check Unitas per customer complaint unit not cooling and doors not level. Adjust left side leg to even left door with right side door. Take back cover off and check compressor and condenser fan working normal. Remove evaporator cover and check for frost pattern check normal and Evaporator fan motor working and thermistor in normal position. Check temperature in both fresh food and freezer normal and ice bin full ice maker making ice. Unit check normal unable to verify customers complaint. Call tech line to verify complaint and ticket # 7736754833 was given as verification code.; ordrng 1 W11405209 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Torrington, CT 06790
Martino S.
Job Details:
06/30/2023
"Check ice maker operating found arm sticking not advancing all the way, replace ice maker and check cycling to complete cycle. Unit check working to specs, instruct customer to replace water filter."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Mooresville, NC 28115
Vincent O.
Job Details:
06/30/2023
Found evap completely frozen over. Fan operating. Order and replace harness. Instructed customer to thaw unit 24hrs prior to return. ; ordrng 1 W11650660 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Ellington, CT 06029
Gary V.
Job Details:
06/30/2023
"Replaced led modules and cycled, lites are all working now. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Ellington, CT 06029
Gary V.
Job Details:
06/30/2023
"Sr#7736755908. Documented issue with techline. Inspected and ran diagnostics and found no fault codes. Took additional pics of debris on clothing, Unit is still being operated with only cold water connected . Advised customer to get Y adapter to connect water supply to both valves on unit. Also advised to use only cold washer detergent and put detergent in tub first before clothes. And referred to customer service if any questions."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near Vernon, CT 06066
Jeremy B.
Job Details:
06/30/2023
Dishwasher not cleaning. Soap still in dispenser and at bottom. Replaced motor sump assy and tested dispenser leaking rinse aid replaced all checks ok. ; used 1 W10861000 (DISPENSER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB00
Near Vernon, CT 06066
Jeremy B.
Job Details:
06/30/2023
Unit not cooling properly. Compressor very hot. The condenser fan not running. Needs new fan. Might need new compressor also its very hot but will test once fan replaced.; rqstng P&A on 1 W11127829 (Condenser fan motor) and 1 W11193484 (Blade)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28278
Ryan S.
Job Details:
06/30/2023
"Customer complained of lint buildup and no dr, had just moved into apartment. Upon arrival found proper voltage to unit, found buildup of lint in exhaust vent in blower wheel section. Found thermal fuse bad also, , Replacedfrom ts. Removed buildup and reassembled unit. Unit now drying properly. Verified unit heating and heater cycling properly. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Charlotte, NC 28278
Ryan S.
Job Details:
06/30/2023
"Friend to install heater w harness, defrosted freezer and installed part. Ran service mode to test function. Evap started to cool properly Verified proper operation. ; used 1 WPW10384183 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Thompson, CT 06277
Angel R.
Job Details:
06/30/2023
"Speaker on UI no longer working, unit itself is mechanically working as intended. Will order new UI.; ordrng 1 W11478519 (UI)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Charlotte, NC 28277
Ryan S.
Job Details:
06/30/2023
Customer complained of ice clumping. Defrosted ice bin and emptied ice from bin. Could not get bin out. Needs new bin. Found door to ice box is warped at bottom causing door seal to not seal properly letting refrigerator air into freezer ice box compartment causing ice to clump over time. Needs ice box door. Quoted 710. Customer paid via card and Informed customer office will call when parts come in. ; ordrng 1 W11594927 (Ice box door) and 1 W10910401 (Ice bin)
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Charlotte, NC 28277
Ryan S.
Job Details:
06/30/2023
"Customer complained of a clicking noise. Ran service mode and found actuator shifting but cam broke, found oil leaking from gearcase. Ordering gearcase, and other parts due to oil damage, actuator, cam and belt. Out in for 2xtimeframe also. Scheduled return call for 7-6-23 pm; ordrng 1 W11454738 (Gearcase) and 1 W11212745 (Actuator) and 1 W10721967 (Cam kit) and 1 W11213879 (Belt), rqstng P&A on 1 2xtimeframe (2xtimeframe)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Thompson, CT 06277
Angel R.
Job Details:
06/30/2023
Dryer control not providing enough power to door switch. Will order new control and harness as also light inside drum is flickering. ; ordrng 1 W11525997 (Control) and 1 W11556657 (Harness)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Dudley, MA 01571
Amanda R.
Job Details:
06/30/2023
Customer complaint leaking water from cold inlet rubber hose dripping behind neck of rubber inlet hose tried to explain to customer needs to replace hoses
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near East Windsor, CT 06088
Gary V.
Job Details:
06/30/2023
"Installed new main acu and attempted to cycle unit but control sending voltage to both run windings in motor, causing motor to hum and not turn properly, defective main acu, will reorder and call for return date. Sending part back for credit.; ordrng 1 W11116592 (Main acu), dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Windsor, CT 06095
Gary V.
Job Details:
06/30/2023
"Inspected and found ice chunk built up around fan shroud, cleared ice out and cycled, tested fine."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FW2
Near Windsor, CT 06095
Gary V.
Job Details:
06/30/2023
"Installed new main acu and cycled to temp, no other problems detected at this time, all functions working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Suffield, CT 06093
Gary V.
Job Details:
06/30/2023
"Inspected and found freezer module broken, replaced with new module and cycled tested fine.; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Indian Trail, NC 28079
Jeff L.
Job Details:
06/30/2023
"Found dishwasher leaking from center of sump assembly it needs to be changed out. But I found the dishwasher is pushed back so far that the right side is behind the cabinet facial and not enough room to maneuver the dishwasher out of the hole without causing DAMAGE! I advised the customer due to liability reason we cannot take the risk of damages. I advised customer to call cabinet company to have cabinet cut to where dishwasher can come out, customer agreed to do so and I advised to call our office once job is done and we will come out and do the job.(Left part at house)(Please see pics of cabinets); dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Indian Trail, NC 28079
Jeff L.
Job Details:
06/30/2023
The actuator was good belt was in place and good found the machine sensing and then 3 straight hums then unit went to cycle completed. After diagnostics I found a bad capacitor it needs to be replaced with part # W11395618 its a stock part however I used it today on a earlier call. Scheduling customer for 7-7-2023; ordrng 1 W11395618 (Washer capacitor)