We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near East Longmeadow, MA 01028
Jorden
Job Details:
12/19/2024
"Arrived and customer demonstrated the failure where after pressing the start button the display cuts out. Tried to do this myself and it never came back on at all, cant even get into diagnostics. Ordering UI console and ACU. ; rqstng P&A on 1 W11543994 (ACU) and 1 W11478524 (UI console)"
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Dudley, MA 01571
Lee
Job Details:
12/19/2024
"Customer states unit does from sense to finishConfirmed complaint, found slider is broken and needs replacement, ordering W10734521; ordrng 1 W10734521 (slider)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ1
Near Worcester, MA 01604
Lee
Job Details:
12/19/2024
"Customer states unit display does not respondConfirmed complaint, found console peeling up, moisture on control for user interface, need to replace both, quoted customer 648.06Customer does not want to continue with repair at this time. Collected 129W11632709 173.16W11622631 202.43"
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GTH21GBEAWW
Near Worcester, MA 01604
Lee
Job Details:
12/19/2024
"Customer states fresh food door does not close Confirmed complaint, see quickpics found fresh food door droops down, would need to replace middle hinge, bottom hinge as well as door, but all parts are no longer available.WR78X12088 doorWR01X10703 door stopperWR02X13143WR13X10457 hingeWR14X10243 gasketAll unavailable"
We serviced a
WHIRLPOOL OVEN
Model WFGS5030RZ0
Near Meriden, CT 06450
Jimmy R.
Job Details:
12/19/2024
"Checked over oven and found oven light staying on and not shutting off, removed panel and found light switch connection disconnected on back causing light switch to not work reconnected molex and light now turns of and back on when opening door. Tested all functions and unit is now working to specs"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMMF5930PZ00
Near Franklin, MA 02038
Aimee Z.
Job Details:
12/19/2024
Found dead no lights key pad not working 120 and polorized and grounded.Cant get into any diagnostics And led doesnt light up . User interface can see faint blue screen .; rqstng P&A on 1 W11662718 (Ui board) and 1 W11662698 (Pcba board) and 1 WPW10531156 (Noise filter)
We serviced a
KENMORE WASHER
Model ="79641473210"
Near Wrentham, MA 02093
Aimee Z.
Job Details:
12/19/2024
Found touch pad doesnt work properly had to unplug to startneeds new boot moldy and leaking running down front washer.Also removed boot water deposit under washer . Cant get at in pan and counter top over washer and dryer.Cust looking new
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB3
Near New Hartford, CT 06057
Ruben C.
Job Details:
12/19/2024
Checked unit found spray arm fell off and melted on element ordering lower wash arm and cover diverted; ordrng 1 W11579565 (Sprayarm) and 1 W11743983 (Cover)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ3
Near Farmington, CT 06085
Mike K.
Job Details:
12/19/2024
"Unit is under 1yr wp warranty per service bench.Replaced damaged door and verified interface functions working, started normal cycle fine. Unit is not quite square, rubs on left side, but feet are already adjusted far as they can go."
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS00
Near Avon, CT 06001
Mike K.
Job Details:
12/19/2024
"Replaced control panel, inter board wire connectors were not on new control but was able to swap over from old. Replaced bulb. Light working. Tested microwave with bowl of water, heated fine, verified bake and broil operating"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ05
Near Avon, CT 06001
Mike K.
Job Details:
12/19/2024
"Unit is under 1yr wp warranty. Purchased two weeks ago, says unit would not turn on, would not cool. Had electrician come out and they replaced outlet and circuit breaker and still wasnt working, now is working fine. Temps good rf and fr. Turned down temp and compressor/fan kicked on.When talking about setting thermostat cs mentioned holding button down for 4 seconds, that is to turn on/off. Tested and would not turn off with holding butting, would do count down with lights, but stay on. Ordering control.; ordrng 1 W11594670 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Avon, CT 06001
Mike K.
Job Details:
12/19/2024
"Unit showing F6e1 error code on arrival (u/I no response form acu). Will not go into diagnostics. U/i has been replaced 3x previously, control once.Called techline, no signs of leakage by vent and was replaced previously. Said to replace u/i and control again, pictures did dont show harness with part, so said to order it separately to make sure replaced, also replacing top console gasket.Control/ u/i were preordered. So at this time replaced them and unit functioning. Did find couple door screws dont tighten with repetitive repairs.So if reoccurs would add harness, gasket and front panel ( is stainless steel color); dspstn on spec-tagged invntry: 1 W11460962 PANEL-UI"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Meriden, CT 06451
Jimmy R.
Job Details:
12/19/2024
"Ran dryer and found unit would tumble but not heat up, tested voltage to terminal block and found 120v on each leg and no 240v acrossed terminal block. Checked circuit breaker and found breaker not fully seated causing only 120v to dryer reset breaker and unit is now getting proper voltage and is not heating and working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Worcester, MA 01604
Lee
Job Details:
12/19/2024
"Customer states unit does not clean dishes, has powerConfirmed complaint, found unit fills and drains, removed kickplate to check power at wash motor but found lots of mice droppings, informed customer of my findings and explained this can not be covered under warranty."
We serviced a
GENERAL ELECTRIC DRYER
Model GTD33EASK0WW
Near Worcester, MA 01607
Lee
Job Details:
12/19/2024
"Customer states unit does not operate at allConfirmed complaint. Found incoming voltage incorrect, 3 wire cord, L1+L2=60, L1+N=50, L2+N=120Explained my findings to customer and recommended contacting electrician"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Lincolnton, NC 28092
Ryan S.
Job Details:
12/19/2024
Returned to install new controlBoard. Installed board.ran unit service diagnostics all functions working.ran normal wash unit filled and started washing. Verified proper operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Charlotte, NC 28273
Caleb
Job Details:
12/19/2024
"Customer explained that she can not get the unit to turn on. I had her show me how she starts the unit. I observed that the start button doesnt engage.SR#7740569557, safety SR#7740511814. Unit needs new control. Part on back order.; ordrng 1 W11683480 (Control)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
12/19/2024
"Replaced all previously ordered parts with no issues. Ran full diagnostics and verified all proper operations with no leaks.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W11393685 GEARCASE , and 1 W11550891 AGITATOR"
We serviced a
WHIRLPOOL DRYER
Model WED500CMW0
Near Concord, NC 28027
Johnny
Job Details:
12/19/2024
"Could not reproduce issue named by cx, no repairs needed. Ran unit in sensor and timed dry for 10 mins a apiece and no issues found. Unit operating as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPM2
Near Blacksburg, SC 29702
Mitch H.
Job Details:
12/19/2024
"Turned off water and power. Pulled dishwasher out. Removed and replaced complete wiring harness, switch and drain pump. Reassembled and reinstalled. Tested dishwasher and checked for leaks. Operating properly with no leaks."
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Bessemer City, NC 28016
Mitch H.
Job Details:
12/19/2024
"Found lid strike broken. Removed and replaced strike, tested, lid locks and washer operating properly.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Bessemer City, NC 28016
Mitch H.
Job Details:
12/19/2024
"Pulled dryer out. Removed and replaced timer and thermostat. Reassembled, tested. Dryer now heating and cycling properly.; dspstn on spec-tagged invntry: 1 WP3977767 THERMOSTAT and 1 WPW10185982 TIMER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB10
Near Gastonia, NC 28054
Mitch H.
Job Details:
12/19/2024
"Removed ice maker assembly. Replaced divider, auger motor, washer and yoke. Reassembled and reinstalled. Tested, now operating and dispensing ice properly ."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Gastonia, NC 28054
Mitch H.
Job Details:
12/19/2024
"Checked and tested dryer. Found hi-limit blown. Removed and replaced,tested, dryer now heating and operating properly.; used 1 279816 (Thermal cutoff) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Fort Mill, SC 29707
Brandon
Job Details:
12/19/2024
Complaint unit is not heating. Element looks ok but control board would not actuate element. Ordering control for repair. Please let customer know when we can return.; ordrng 1 W11672039 (Control)
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Charlotte, NC 28211
Caleb
Job Details:
12/19/2024
"SR#7740568507. On arrival I checked for any smells. Did not notice any smells. Turned the product on and then got a strong chemical smell from element area. Checked all components of the dryer. Found no defects, foreign object or even lent that would cause any smells. Documented with Techline and I was informed that if the product is being used while the house is being painted that the intake will pull in excess fumes and cause strong odors.provided customer with sr#."
We serviced a
KITCHENAID RANGE
Model KFGG504KPS4
Near Belmont, NC 28012
Mitch H.
Job Details:
12/19/2024
"Tested and found neither bake or broil igniter sparking. Pulled range out, removed and replaced harness, retested, no change. Ordering spark module. Checked part availability and scheduled return for 12/27 AM ; ordrng 1 W11162730 (Spark module)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Charlotte, NC 28278
Mitch H.
Job Details:
12/19/2024
"Turned power off at breaker. Removed and replaced User interface. Turned breaker back on. Ran test 56, confirmed no ice maker errors. Ran test 57, ice maker cycled properly. Ran test 45, valve activated and filled correctly. All tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fort Mill, SC 29708
Mitch H.
Job Details:
12/19/2024
"Disassembled interior refrigerator, removed and replaced valve. Reassembled, ran ice maker test 120, ice maker cycled properly, ran valve test 97, valve activated and filled correctly. All tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES05
Near Grafton, MA 01536
Lee
Job Details:
12/19/2024
"Customer states gasket falls out of doorConfirmed complaint, added silicone to gasket, heated to fit better, asked customer not to open for at least 1-2 hours; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Denver, NC 28037
Ryan S.
Job Details:
12/19/2024
"Returned to install magnatron , installed part, verified by running unit with cup of water. Verified proper operation"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Charlotte, NC 28202
Clinton
Job Details:
12/19/2024
Unit needs a new water valve installed. Ordered valve ; ordrng 1 W11446818 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28208
Clinton
Job Details:
12/19/2024
Normal operation the customer was noticing the drum in the beginning while seansing the load this totally normal for this product no issues found
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Denver, NC 28037
Ryan S.
Job Details:
12/19/2024
Customer complained unit would not wash had error code found bad wash motor error code replace sump and control board verified proper operation verified no leaks showed customer unit running; used 1 W11416362 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL DRYER
Model WED8500DW4
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
12/19/2024
Customer complaint Error Code Dryer auto shuts completely off - Error code F6 E3. All numbers to be 888. Ran diagnostics and found F6e3 f4E3 f4e4 123vac L2 121vac L1 245vac across red and black. Replaced preordered display. Noticed new part broken . Will reorder same part. Office to call and spoke to Jeff when part comes in.; ordrng 1 W11158455 (Ui)
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
12/19/2024
"Complaint unit making an admin noise now unit will not make any noise will not operate at all. I found lower cam failed spectacularly, causing severe damage to customers floor, causing damage to drive capacitor causing debris to fly into the shaft of the motor locking up drive motor unit will need gear case and everything on the lower end to repair.Office to call customer as soon as all parts come in.; ordrng 1 W11418231 (Agitator lower) and 1 W10772621 (Screw) and 1 W10721967 (Cam) and 1 WPW10427633 (Sheild) and 1 W11227944 (Capacitor) and 1 W11212745 (Actuator) and 1 W11213879 (Belt) and 1 W11222082 (Motor) and 1 W11454738 (Gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Monroe, NC 28112
Jonathan J.
Job Details:
12/19/2024
Installed all previously ordered parts with no issues. Ran full dlms calibration and verified all proper operations with no leaks at all and no abnormal noises; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Belchertown, MA 01007
Chris B.
Job Details:
12/19/2024
Complaint that the washer is not cycling through correctly. Found F8E1 low flow. Quoted for parts and labor. Customer will need to call a plumber because the cold side is not operational and cannot be turned off. Customer will first have the water valve fixed then will call back when the issue is resolved. Customer has 7 days to waive the trip fee into labor.
We serviced a
WHIRLPOOL WALL OVEN
Model RBS240PDB3
Near Hadley, MA 01035
Chris B.
Job Details:
12/19/2024
Complaint that the oven is not reaching proper temperature. Found all bake elements working well. Thermostat is normal. Mentioned to the customer to adjust temperature on the panel and see it works. Didnt see any issues with the unit. Collected trip fee.
We serviced a
WHIIRLPOOL RANGE
Model WFES3030RS0
Near Iron Station, NC 28080
Ryan S.
Job Details:
12/19/2024
"My complain gasket keeps coming off tried to resecure gasket, but clips are damaged and keeps coming off. Ordering new door gasket for customer office. Will call when parts come in.; ordrng 1 W11542153 (Gasket)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Charlotte, NC 28269
Clinton
Job Details:
12/19/2024
Replaced control unit is heating properly no errors
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDW10
Near Fort Mill, SC 29707
Brandon
Job Details:
12/19/2024
Complaint unit is fluctuating temperatures on both sections improperly. Found that damper is not opening and closing when it is supposed to. Ordering damper and control for repair. Please let customer know when we can return.; ordrng 1 W10861170 (Damper) and 1 W11562260 (Control)
We serviced a
MAYTAG WALL OVEN
Model MOED6030LZ01
Near Lincolnton, NC 28092
Ryan S.
Job Details:
12/19/2024
"Customer complain unit now giving F8 code again upon arrival found error F8E1 , unit had F8E0 prior ran service test and checked for proper voltage input at P5-5 and neutral for high speed fan, P5-4 and neutral for low speed fan when cooling fan should be 120v found 85v from p5-4 to neutral (used p6 white wire) new control giving issues . Found orooer 12v at p6. Ordering new appliance manger. Called Jen to inform of ordering new board. Informed customer office will call when part comes in. ; ordrng 1 W11649130 (Appliance manager control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW7800XW0
Near Iron Station, NC 28080
Ryan S.
Job Details:
12/19/2024
Customer complaining it sounds like rocket ship when washing found noise coming from driveshaft ordering outer tub that comes with driveshaft wash plate and rotor putting in for 2X timeframe. Inform customer part will be shipped to home check for damage and then give Office call gave customer magnet.; ordrng 1 W10193886 (Tub and shaft) and 1 W11252784 (Wash plate) and 1 W10820039 (Hub) and 1 280146 (Rotor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Cherryville, NC 28021
Ryan S.
Job Details:
12/19/2024
"Return to install new UI installed UI sound is working on new UI customer complained of moisture buildup on her gasket in freezer informed her issue is easily solved, but she will need to call whirlpool to get a separate ticket made for a separate issue verified proper"
We serviced a
MAYTAG WASHER
Model MVWC400XW0
Near Rockwell, NC 28138
Johnny
Job Details:
12/19/2024
Replaced actuator and put unit in service mode and tested. Unit operating as designed; dspstn on spec-tagged invntry: 1 W10804664 CAPACITOR
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Kannapolis, NC 28083
Johnny
Job Details:
12/19/2024
"Tested drain pump in service cycle, found drain was burnt out. Replaced drain pump and put through service cycle again, unit operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Mooresville, NC 28117
Johnny
Job Details:
12/19/2024
"Tried to put icemaker into test cycle, would not advance. Replaced icemaker and retested successfully. Unit operating as designed.; dspstn on spec-tagged invntry: 1 W11700250 ICEMAKER"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW465ASN2WW
Near Holden, MA 01520
Glenn
Job Details:
12/19/2024
Found drive worn out causing no spin cleaned pulley tested agitate and spin tested ok with no load it did work but still needs drive belt ; rqstng P&A on 1 WH01X24180 (Drive belt)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS0
Near Leicester, MA 01524
Glenn
Job Details:
12/19/2024
Oven over heating error code F6E1 tested sensor all ok ; ordrng 1 W11567368 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Leicester, MA 01611
Glenn
Job Details:
12/19/2024
Installed freezer door seal steamed ripples out of seal tested all ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB
Near Fort Mill, SC 29707
Brandon
Job Details:
12/19/2024
Installed spray arm on arrival and tested unit. Unit washed properly after installation. Customer had complaint of unit drying. If customer calls back in with issue still send back with element. W10518394
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, NC 28205
Caleb
Job Details:
12/19/2024
"Water flow is extremely low. Check pressure of water going to unit. Checks fine. Valve opens and closes but very little water, removed filter to see if there was a filter issue. Water lines all check fine, no pinched lines. Ordering valves and filter housing. Seems like a housing problem. Want to bring valves in case of clogging. New build area.; ordrng 1 W11482025 (Valve) and 1 W11482383 (Dual valve) and 1 W11482384 (Filter housing)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS7
Near Charlotte, NC 28215
Caleb
Job Details:
12/19/2024
"Spark diode having difficulty jumping to burner cap preventing gas from being ignited. Corrected by adjusting dioed and orfice holder. Unit now checks fine, gas ignition every time with little to no delay."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS7
Near Charlotte, NC 28215
Caleb
Job Details:
12/19/2024
Vlave for broil or oven not opening. Spark diodes function fine. Gas line on unit is extremely short and will need to be uninstalled by builder if under contract or owner. I left a voicemail to the owner. Informed tenant. Order part and set up appointment when product is accessible.; ordrng 1 W10861656 (Regulator)
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Mint Hill, NC 28227
Caleb
Job Details:
12/19/2024
No power at control. Replaced defective control. Unit powers on. Ran diagnostic calibration on control. Unit tests fine.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54ECOHS04
Near Charlotte, NC 28227
Caleb
Job Details:
12/19/2024
Console is the wrong color. Unit needs stainless console. Customer wants to wait for service when correct color comes in. There selling the house and dont use the oven combo.; ordrng 1 W11297728 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28277
Brandon
Job Details:
12/19/2024
Complaint unit is making noise. Found on arrival that damper door is not opening or closing properly. Ordering damper for repair. Please let customer know when we can return.; ordrng 1 W11236851 (Damper)
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Charlotte, NC 28277
Brandon
Job Details:
12/19/2024
Replaced door on arrival and tested unit. All components tested functional after installation. No other repairs needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP42QMS00
Near Charlotte, NC 28277
Brandon
Job Details:
12/19/2024
On arrival I replaced housing and tested unit. No leaks came from unit. No other repairs needed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Charlotte, NC 28277
Brandon
Job Details:
12/19/2024
Complaint unit is leaking water. Found on arrival that lower seal on unit is bad. Ordering seal for repair.; ordrng 1 W11664713 (Seal)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Cornelius, NC 28031
Johnny
Job Details:
12/19/2024
"Replaced dispenser, control and user interface. Put unit into service cycle and dispenser opened when prompted during cycle. Unit operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Huntersville, NC 28078
Clinton
Job Details:
12/19/2024
At the time of service ice maker full bin of ice. All checks are fine unit working or
We serviced a
SAMSUNG WASHER
Model WA40A3005AW
Near Charlotte, NC 28214
Clinton
Job Details:
12/19/2024
Customer replacing machine no repair needed
We serviced a
KITCHENAID VENT HOOD
Model KVWB400DSS4
Near Charlotte, NC 28214
Clinton
Job Details:
12/19/2024
New construction build property. Buttons were adjusted to fit slot
We serviced a
JENN-AIR OVEN
Model JJW3830IL00
Near Huntersville, NC 28078
Johnny
Job Details:
12/19/2024
"Pulled unit away from wall and replaced touch pad, set time and date and calibrated touch pad. Unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Northampton, MA 01053
Chris B.
Job Details:
12/19/2024
"Complaint that the washer is not working properly. Found bad lid latch and wire harness. Replaced both parts and unit running normal. Unit still under warranty. Proof of purchase is in the pics and warranty is valid in Whirlpool info.; used 1 W11670519 (LATCH), and 1 W11643701 (HARNESS LOWER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Cheshire, CT 06410
Jimmy R.
Job Details:
12/19/2024
"Tested unit and found Icemaker not making ice ran diagnostics and ice maker would not cycle and was clicking, replaced ice maker and also found fill line frozen. Ran diagnostics and turned fill tube heater on checked voltage and 12v dc present and heater melting ice checked seals on door and found ice maker seals not sealing causing unit to run and freeze fixed Seals and filled ice maker, all operations now working properly advised to give unit 24hrs to make ice and regulate temps"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Prospect, CT 06712
Jimmy R.
Job Details:
12/19/2024
"Tested unit and found fridge section freezing food on every shelf, tested tamps and found unit reading 29 degrees on lower shelf and 31 on upper tested compressor and found unit reading 1.3 amps on start up and .3 amps running checked evaporator frost pattern and found heavy frost on unit found compressor warm to touch and just running non stop. Will order new compressor kit,couplers,die dryer and control box advised we will call when parts are in due to control a special order ; ordrng 1 W11580057 (Compressor kit) and 1 W11504447 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Die drier) and 1 W11613298 (Cntrl box)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Grafton, MA 01519
Lee
Job Details:
12/19/2024
"Customer states unit will not start, gives 8-1 long fill error messageConfirmed complaint, entered diagnostics ran cold valve, found very poor flow, disconnected and found proper flow coming in from home, replaced valve, off truck stock, ran again found proper operation, cleared error messages.; used 1 W11220230 (VALVE) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS02
Near Grafton, MA 01560
Lee
Job Details:
12/19/2024
"Customer states unit has power but when pressing any button it just says feature not available Entered diagnostics, found error codes 6-0 and 1-0Found microwave inside light was not working when door is open, started searching for pinched wire stated at filter board, I traced voltage and found a loose molex, see quickpics, coming directly off filter board, seated connection, and tested all features, unit now works properly."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near East Windsor, CT 06016
Gary V.
Job Details:
12/19/2024
"F3e2,f8e1,f0e4,f2e1,f6e2,, inspected and found multiple problems main acu faulting on pressure system, inlet valve struggling to open properly and Ui panel button fault, quoted and she will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near East Windsor, CT 06088
Gary V.
Job Details:
12/19/2024
"Installed new door and air damper, cycled and tested fine. Allow 24-48 hours for ice production."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Windsor, CT 06095
Gary V.
Job Details:
12/19/2024
"Installed new compressor and ran vacuum, no leaks detected, then turned unit on and compressor is seized, needs another compressor, will order and call for return date. Will send defective compressor back on return trip for credit.; ordrng 1 W11574734 (Compressor), dspstn on spec-tagged invntry: 1 876765 TUBING KIT"
We serviced a
MAYTAG FREEZER
Model MRT118FFFH09
Near Simsbury, CT 06070
Mike K.
Job Details:
12/19/2024
"Unit is under 1yr wp warranty per service bench and receipt, took photos. Complaint of fr too warm, ice cream soft and not making ice,fill tube freezing. Fr empty except for door items, measures 14. Rf is at 35. Icemaker does not have fill tube, just water line coming in, incorrectly installed from store (add on icemaker)and not sealed, hole to back cabinet. Frost build up on first couple of turns of evap only. Possible Sealed system issue, but also air leak from incorrect icemaker installation and likely reason of warm fr.Cs had kit pieces from icemaker install, but was missing clamp from water line to fill tube. Advised to contact store and have them install properly.Filled cabinet hole with permagum to allow unit to cool properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Windsor, CT 06095
Gary V.
Job Details:
12/19/2024
"Installed new heater and added perma gum and foil tape to air channels and ducts to prevent any freezing air leaks, cycled and filled with water, please allow 24 hours for ice production.; dspstn on spec-tagged invntry: 1 W11087201 HEATER , used 1 212643 (SEALER-GUM) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Suffield, CT 06078
Gary V.
Job Details:
12/19/2024
"Inspected and found wire connector to wash pump broken causing no wash action, will order parts and call for return date.; ordrng 1 W11697034 (Harness) and 1 W11613479 (Wash pump)"
We serviced a
KITCHENAID M/W OTR
Model KMHS120ESS11
Near Enfield, CT 06082
Gary V.
Job Details:
12/19/2024
"Inspected and found no operation at all, measured 120vgetting to main control, will order main control and call for return date.; ordrng 1 W11545876 (Main acu)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waterbury, CT 06708
Andre
Job Details:
12/19/2024
"Ck unit upon arrival customer stated that she loaded unit and turn unit on and all lights came on and she walk away few hrs pass and and clothes did not wash or start, inform customer start once all lights is lit she then would need to hit the start button to begin operation inform and instruct Elderly customer how to use and operate unit"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Waterbury, CT 06702
Andre
Job Details:
12/19/2024
Ck unit upon arrival and install drain pump and control and same issue occur. Take unit to back of shop outdoor and connect water to unit and contact and spoke with randy for advice. Remove pressure switch hose from tub and fill tube and water pours out hole from tub no blockage there also inspect hose for any hole or cuts and found no hole after reinstalling pressure hose with drain hose drain pumps shut off and only comes on when operating to drain during normal operation ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near New Britain, CT 06053
Ruben C.
Job Details:
12/19/2024
Replaced inlet thermostat tested operation cust put clothes in usually lasts 2 minute then gives f3e3 code we set to 40 min an it went to 35 without code if cust calls back order control W11618916 to return
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near New Britain, CT 06053
Ruben C.
Job Details:
12/19/2024
Cust does have receipt can not work on unit and if they did cosmetic would not be covered
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Plainville, CT 06062
Andre
Job Details:
12/19/2024
Ck unit upon arrival and found F8E1 long fill. Check and found customer had temperature option set to cold but and hit water option off inform customer that cold option still called for hot water. Customer stated that he only wants to use cold water which I then inform customer to select Tap Cold option ran quick wash and unit working with no issue
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Plymouth, CT 06786
Andre
Job Details:
12/19/2024
"Ck unit upon arrival per customer unit is not draining, ran diagnostic upon arrival and found F9E1 Long drain. Ran unit and found unit would not latch to operate. Found break in harness and replace harness. Calibrate control unit after replacing harness and ran quick cycle and unit would run and wash but wont drain once again. Found drain hose is connected to another drain hose up high, have customer remove drain hose to hold over sink in small room in basement and found human pop. Main drain is high than washer drain all access usage on main floor comes down to washer. After customer remove hose while holding over sink and ran drain and spin unit drains perfect with no issue customer would will correct and figure out a different solution for washer drain ; used 1 W11643701 (Harness), and 1 W11755726XXX (CLIP) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KBS02
Near Hampden, MA 01036
Jorden
Job Details:
12/19/2024
"Arrived and adjusted feet to level doors and properly orient the unit, tested fine."
We serviced a
MAYTAG DRYER
Model MGD5630HW4
Near Wilbraham, MA 01095
Jorden
Job Details:
12/19/2024
"Arrived and found FR roller causing noise, replaced and tested fine. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
GE WALL OVEN
Model JS630SF4SS
Near Springfield, MA 01109
Jorden
Job Details:
12/19/2024
Arrived and found cooling fan motor windings burnt up (took photo and attached to ticket). Verified 120v being sent to motor. Unit needs new cooling fan. Case #15221838; ordrng 1 WB26T10039 (Cooling fan)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADB3
Near Springfield, MA 01108
Jorden
Job Details:
12/19/2024
"Arrived and installed heater, verified 6-7amp draw, unit tests fine. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
GE REFRIGERATOR
Model GFE28GSKLSS
Near Springfield, MA 01108
Jorden
Job Details:
12/19/2024
"Arrived and installed top door control and UI, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Chicopee, MA 01020
Jorden
Job Details:
12/19/2024
"Arrived and found hub stripped, removed seized agitator with applied pressure and replaced hub, agitator and bolt. Calibrated and tests fine. ; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW and 1 WPW10006384 BELT"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Plymouth, CT 06786
Andre
Job Details:
12/19/2024
Ck unit upon arrival and found front range glass completely broken customer was cooking in the oven and when they went to open the door to get the food out the front glass just cracked and broke it looks like one of the hinges was not seated compleatly in the reciever which may of caused it and it needs to be replaced I installed new glass and workers inspect the glass and I also took pictures
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
12/19/2024
"Point you not making ice. I found freezer door has failed wiring, harness, wiring harness at the bottom of the door is broken preventing unit from making ice. Ordering door door will be shipped directly to customer customer to remove saran wrap and inspect door for dense dings and scratches. No further issues found at this time or reported.; ordrng 1 W11577825 (Freezer door SS)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Charlotte, NC 28214
Clinton
Job Details:
12/18/2024
Customer stated unit was being exchanged
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Charlotte, NC 28214
Clinton
Job Details:
12/18/2024
Door broken need to replace door ordered door ; ordrng 1 W11371547 (Door)
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Huntersville, NC 28078
Johnny
Job Details:
12/18/2024
Unit is out of warranty. Cx did not want to pay trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Huntersville, NC 28078
Johnny
Job Details:
12/18/2024
"Upon arrival unit was flashing error code f9e1 drain issue, inspected drain pump. No damage. Inspected harness. Observed broken drain pump wire. Replaced harness, ran service cycle, working as designed.; used 1 W11643701 (HARNESS LOWER) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS4
Near Stanley, NC 28164
Ryan S.
Job Details:
12/18/2024
"Customer complained glass top has spots that are breaking . Called Randy to double check spots seem like abrasive damage. Could be bubles but can feel on top, so could also be pan damage. Informed customer will have to quote fur repair $765 . Denied repair. Informed customer to call whirlpool for any other questions."
We serviced a
WHIRLPOOL MICROWAVE
Model KHMS2056SSS3
Near Mount Holly, NC 28120
Ryan S.
Job Details:
12/18/2024
"Found display and filter boards have thermal damage. Display board no longer available, informed customer unit is not repairable.collected trip fee."
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ1
Near Gastonia, NC 28054
Ryan S.
Job Details:
12/18/2024
"Customer complained time are not working, will not countdown. found timer not turning or counting down on timed dry. ordering new timer. Informed Customer office Will call when parts come in.; ordrng 1 WPW10185982 (Timer)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW06
Near Gastonia, NC 28052
Ryan S.
Job Details:
12/18/2024
"Customer complain unit not cooling found compressor running but no frost pattern only slight frost pattern needs new compressor . ordered compressor, lockring fittings ,filter dryer and access valve . putting in for 2X timeframe informed customer office will call when parts come in. ; ordrng 1 W11547313 (Compressor) and 1 W11504420 (Lokring 1) and 1 W11504431 (Lokring 2) and 1 W11506622 (Lokring 3) and 1 W11506635 (Access valve) and 1 W11109499 (Filter drier) and 1 W11506623 (Drier lokring 1) and 1 W11504448 (Drier lokring 2) and 1 2xtimeframe (2xtimeframe)"