Service History 5 - Advantage Appliance Repair

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Lexington, NC 27292

Vincent O.

Job Details: 09/07/2023

"Found unit running at this time. Customer says over Labor Day weekend all food thawed completely and unit was not running at all. No fans or compressor, just lights on. Order and replace control. ; ordrng 1 W11648650 (Control)"

We serviced a

WHIRLPOOL KITCHEN

Model WDT730HAMZ0

Near Charlotte, NC 28217

Robert A.

Job Details: 09/07/2023

Cx complaint that the unit is leaking water from the water valve connection. I inspected the unit to confirm the complaint. The unit does not have water hooked up at the moment. I found the valve thread is deformed causing the leak. I replaced the valve but was not able to test for leaks because there is no water line available.; dspstn on spec-tagged invntry: 1 WPW10327249 VALVE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28209

Robert A.

Job Details: 09/07/2023

Cx complaint that the unit is not cooling. I informed the cx that the unit is OOW and a service fee needs to be collected to perform work. He is under the impression that the unit is covered. I called the office and confirmed the OOW status. I did not diagnose the unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Charlotte, NC 28214

Robert A.

Job Details: 09/07/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charlotte, NC 28214

Robert A.

Job Details: 09/07/2023

"Cx complaint that the unit has trouble dispensing detergent with the load and go feature. I inspected the unit to confirm the complaint. I found no error code and ran a service cycle. All components passed, I test the detergent pump and noticed very little detergent coming out. The drawer slides out as the metering pump pushes to dispense the detergent. The drawer has a hard time staying in place. The unit needs a new detergent drawer to resolve the issue. I left the part with the cx. Im ordering the part for the return visit.; ordrng 1 W11413340 (Drawer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RVAXVB05

Near Belmont, NC 28012

Ryan S.

Job Details: 09/07/2023

"Returned to install compressor. Installed compressor via braze on copper fittings and lockring on copper to steel. Pulled vaccum for 20 mins. Filled unit with 5oz 134a. Found proper frost patter appear and stay, after cleaning up area and truck foudn frost pattern still present and cooling properly.,verified proper operation. Showed customer and Informed customer to give 24 hours for proper cooling temps. Also informed that I cleaned the coils and that being in the garage it will effect the cooling when it gets too hot In garage. Informed customer to cool garage properly. ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Franklin, MA 02038

Aimee Z.

Job Details: 09/07/2023

"F0e5 out balance loadF8e1. Long fillRan diagnostics Found the hub stripped out, the agitator was fine , replaced and tested with 4 towelsAdvised Cust over loading and balance loads; used 1 W10528947 (Hub) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28270

Jeff L.

Job Details: 09/07/2023

It appears that part of the outer tub came apart where the drain pump hangs. Please see pics for details. The only way to make this a good repair is new outer tub and wash plate. Advised customer outer tub would be dropped shipped to them and to inspect unit for damages and call us so we can schedule repair.; ordrng 1 W11219115 (Outer tub) and 1 W11510461 (Wash plate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Indian Trail, NC 28079

Jeff L.

Job Details: 09/07/2023

Found neither ice maker filling with water the door ice maker had a E5 fault code which means bad ice maker thermistor. The ice maker down below in freezer I cycled it and it didnt call for water so we didnt get any water. The water valve is being replaced. The office will call when parts come in; ordrng 1 W11658802 (Ice maker) and 1 W11578780 (Ice maker) and 1 W11482025 (Water valve)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Stallings, NC 28104

Jeff L.

Job Details: 09/07/2023

"I ordered the wrong part(Tech mistake)My intentions were to order inner door panel and I ordered outer door panel. Spoke with customer made them aware of the error will return next Tuesday 9-12 pm; ordrng 1 W11684570 (Inner door assembly), dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"

We serviced a

MAYTAG WASHER

Model MHW8630HW4

Near Charlotte, NC 28226

Jeff L.

Job Details: 09/07/2023

Customer complaint is that sometimes she hits the start button it counts down but it never starts.Put unit into service mode the only fault code was for suds. I put unit into quick wash mode with no clothing and immediately after filling and beginning rotation I noticed abundant amount of soap suds in unit. I advised customer to use only 2 tablespoons of soap. I never got the control to duplicate the problem for me even with the suds in unit. Roved all soap suds by hand with paper towels and then ran unit on drain/spin cycle to remove any remaining suds. Advised customer to use cleaning cycle and start washing again. Call us if needed..

We serviced a

KITCHENAID RANGE

Model KFGC558JSS05

Near Gastonia, NC 28056

Ryan S.

Job Details: 09/07/2023

"Customer said that covent worked for like 5 mins and then stopped again. Upon arrival ran service mode and ran covent fan using dial on pastry and proof selections. No output from p5-1( orange) to neutral. Checked incoming power to Power max board and board getting power. Convect gas is igniting but fan isnt coming on. Called techline techline had me run convect bake and test power, had no power, checked for shorts to ground, and checked door switch and door switch good. Techline said to powermax board is bad, order and replace powermax board. Sr#7737269639. Ordering board. Scheduled return call for 9-13-23; ordrng 1 W11620687 (Powermax board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Mansfield, CT 06250

Amanda R.

Job Details: 09/07/2023

Making vibrating noise coming from back of unit the upper left door hinge rubbing on top of door freezing things on top shelf in ff section went over how freezer cools ff section with zero degree air so anything in front of below damper can freeze adjusted rear panel unit needs to be leveled completely adjusted hinge condensation occurring on the right side of freezer door gasket took pictures gaskets sealing normally; dspstn on spec-tagged invntry: 1 W11645127 DAMPER CNTRL

We serviced a

WHIRLPOOL WASHER

Model CAE2793BQ0

Near West Hartford, CT 06117

Chuck M.

Job Details: 09/07/2023

Customer complaint is that washer was not working. Inspected and found washer was not draining. Removed water from basket and tested drain pump. Found impeller seized. Replaced drain pump and tested. Washer checked ok. Repair authorized by Kaydon. ; used 1 WPW10276397 (DRAIN PUMP) from stock

We serviced a

AMANA FREEZER

Model ART308FFDM10

Near Hartford, CT 06106

Chuck M.

Job Details: 09/07/2023

Gaskets received are incorrect. Reordering gaskets. ; ordrng 1 W11574983 (Door Gasket Grey) and 1 W11030683 (gasket-dor)

We serviced a

KENMORE RANGE

Model ="790.78303014"

Near Ludlow, MA 01056

Roger R.

Job Details: 09/07/2023

Found wires to range control pinched at console. Repaired wires

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Montgomery, MA 01085

Mike K.

Job Details: 09/07/2023

"Unit fills, wash motor not running. Has voltage. Replaced sump assy and tested fine.; used 1 W11085683 () from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Oxford, MA 01540

Chris B.

Job Details: 09/07/2023

Complaint that the unit has burnt marks on the back. Found heavy burnt wires behind the access panel to the terminal block is located. Found units terminal block was permanently removed and all power wire was spliced and installed with electrical wire nuts causing an electrical fire. Whirlpool does not cover warranty for installation like this for this dryer. Customer will take legal action on this issue and to keep the access panel off. No repairs done on this visit.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Auburn, MA 01501

Chris B.

Job Details: 09/07/2023

Complaint that the unit is not cycling through correctly and error code F7E1. Found bad actuator. Quoted parts and labor. Replaced part and unit running normal. 1yr warranty on parts and labor.; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDB06

Near Worcester, MA 01602

Chris B.

Job Details: 09/07/2023

Complaint that the unit is making a rattling noise. Found no noises at the moment. Mentioned to the customer that if within 7 days problems returns to call us back and trip fee will be waive into labor. Unit working normal. No issues found. Found a glass marble on the side of the bottom of the refrigerator that could have caused the noise. Collected trip fee.

We serviced a

KITCHENAID RANGE

Model KSEG950ESS2

Near Columbia, CT 06237

Jeremy B.

Job Details: 09/07/2023

Installed new harness and power cord.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 09/07/2023

"Installed new cntrl,cam and actuator recalibrated unit and then ran a wash and spin cycle, checked operations and unit is filling rinsing and operating to factory specs ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10913953 ACTUATOR , and 1 W11170317 CNTRL-ELEC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Catawba, SC 29704

Jonathan J.

Job Details: 09/07/2023

I replaced compressor. Weighed in refrigerant tested operations inspected evaporator. Unit is producing a full frost pattern. Low pressure is -10 psi high pressure is 100 psi. No additional issues found with refrigerator at this time. customer to allow 24 hours for unit to get down to temperature properly. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Lancaster, SC 29720

Jonathan J.

Job Details: 09/07/2023

Complaint Dryer will not get hot. Everything else works fine. I found heating element is open in Replaced heating element tested operations dryer is not heating just fine no additional issues found.; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Lancaster, SC 29720

Jonathan J.

Job Details: 09/07/2023

Complaint oven is not heating properly will not go back to 285?. I found oven was in Celsius not Fahrenheit. Oven is preheating just fine. Did have F6 is zero error code in history clear code reset power everything is working properly. No additional issues found unit is now pair to Wi-Fi and cellular phone as well.

We serviced a

WHIRLPOOL WASHER

Model WFW862CHC1

Near Burlington, CT 06013

Ruben C.

Job Details: 09/07/2023

7737274336 replaced control and element still had issue found dry sensor wire would be open and close intermitently spliced in new wire with connectors cust is ok with repair unit is definitely working as I speak

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Cheshire, CT 06410

Jimmy R.

Job Details: 09/07/2023

"Checked over unit due to machine Had leaked water all over the floor and dripped down stairs, removed kick panel and found no water dripping from unit ran a heavy wash cycle and a normal wash cycle several times and no water, checked float switch and made sure float was moving and free checked gasket on door and unit is sealing. Advised customer dishes could have pushed on float switch causing it to over fill then over flow also unit has a lot of calcium build up witch could have stopped float advised to use some cleaner and remove. Ran machine again and all operations are working to specs no leaking"

We serviced a

WHIRLPOOL RANGE

Model KFEG500ESS3

Near Cheshire, CT 06410

Jimmy R.

Job Details: 09/07/2023

"Tested unit and found oven would not heat up and would take a long time to pre heat, checked elements and found bake element not coming on removed rear panel and found element connection had come off causing no power to bake element and unit to not heat up correctly. Reattached and secured wires checked voltage and unit is now heating and working to specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near East Hampton, CT 06424

Jeremy B.

Job Details: 09/07/2023

Installed new gasket and door seal tan self test all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW1

Near South Hadley, MA 01075

Roger R.

Job Details: 09/07/2023

Unit has a bad bearing. Quoted $269.99 for new gearcase w11454741 and $279 labor customer declined repair

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Wethersfield, CT 06109

Chuck M.

Job Details: 09/07/2023

Customer complaint is washer lid would not unlock. Found a pair of pants stuck between lid latch. Removed pants and tested washer. Checked ok.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Wethersfield, CT 06109

Chuck M.

Job Details: 09/07/2023

Attempted to install microwave door hinges but received oven door hinges. Ordered microwave door hinges. 2nd tech and 2 extra time slots. ; ordrng 2 W11598178 (Hinges)s and 1 W11607070 (Sliding Arms) and 2 2ExtraTimeSlots (Extra Time Slots)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW05

Near Windsor Locks, CT 06096

Gary V.

Job Details: 09/07/2023

"Inspected and found drain tube clogged, and needs new drain tube. Will order and return .; ordrng 1 W11190084 (Drain kit)"

We serviced a

WHIRLPOOL WASHER

Model MVWX700XW1

Near Windsor, CT 06095

Gary V.

Job Details: 09/07/2023

"Inspected and found inner basket off center and banging inside the outer drum, and actuator broken, quoted for repairs and they will call if wants repaired."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Windsor, CT 06095

Gary V.

Job Details: 09/07/2023

"Installed new ice maker and cycled, and filled with water, please allow 12-24 hours for ice production."

We serviced a

WHIRLPOOL ICEMAKER

Model GI15NDXZb2

Near Ellington, CT 06029

Gary V.

Job Details: 09/07/2023

"Credit of 376.43, Needs to be credited by office. Inspected and found nothing wrong with sealed system, compressor running and making ice, and ice is dropping onto cube cutter, however cube cutter is broken. Needs new cube cutter. Will order and return.; ordrng 1 W10919199 (Cube cutter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near South Windsor, CT 06074

Amanda R.

Job Details: 09/07/2023

Compressor was running when I left yesterday now compressor wont start because its not getting 120v ran test 40 the three way valve is getting energized needs new inverter Board ; ordrng 1 W11592010 (Compressor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHB0

Near Canterbury, CT 06331

Amanda R.

Job Details: 09/07/2023

Customer has video of it leaking on right side from behind front panel water temp 130 today needs bottom door seal ; rqstng P&A on 1 W10909089 (Seal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Griswold, CT 06351

Amanda R.

Job Details: 09/07/2023

Replaced all parts cycled ice maker it filled with water

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near South Hadley, MA 01075

Roger R.

Job Details: 09/07/2023

Dryer too close to wall and vent hose pinched.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near South Hadley, MA 01075

Roger R.

Job Details: 09/07/2023

Found noisy ice maker and not producing ice. Installed new ice maker cycled and filled in diagnostics ; used 1 W10873791 (ICE MAKER) from stock

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Chicopee, MA 01020

Roger R.

Job Details: 09/07/2023

Installed new top due to damage during repairs.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Chicopee, MA 01013

Roger R.

Job Details: 09/07/2023

Found door seals not fully inserted into the channels in the door. Reinstalled door seals and checked. All okay. If reoccurs will need new seals.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 09/07/2023

Installed new control. Ran calibration then self test all checks ok.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 09/07/2023

Received wrong hinges. Left new door with customer. Will reorder. Ordered non other ticket. ; dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT

We serviced a

BOSCH MICROWAVE

Model HMC80252UC/01

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 09/07/2023

"Installed new fuse and customer heated coffee all checks ok. ; dspstn on spec-tagged invntry: 1 WPM0805101 FUSE,MONITOR 20A"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Springfield, MA 01119

Roger R.

Job Details: 09/07/2023

Found broken wires at pump. Quoted 89.99 +tax for new harness and $239 labor rate. Will need to order harness and return to install. ; ordrng 1 W11590868 (LOWER HARNESS)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/07/2023

Customers complaint is washer not completing cycles. Ran diag found no error codes. Ran automatic test and found water entering slow. Removed supply hoses and found good supply pressure. The valve is jammed up. Replaced and then ran calibration the automatic test all checks ok. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPBC2277RF

Near Lebanon, CT 06249

Amanda R.

Job Details: 09/07/2023

Replaced all door gaskets

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Worcester, MA 01609

Angel R.

Job Details: 09/07/2023

"Found unit is getting power but it seems UI is unresponsive and will not allow me to put unit into diagnostics as only a couple of keys are registering touch. Will order UI and control as a precaution. Also door is rusting and clear coat on finish peeling at the bottom, it is not the plastic film used to cover appliances. Not sure if cosmetic issues like this are covered, if not please disregard door.; ordrng 1 W11660284 (UI) and 1 W11672039 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIH202

Near Bloomfield, CT 06002

Chuck M.

Job Details: 09/07/2023

Installed ice maker and ice maker fan. Reset unit and advised customer to allow time for ice production. ; dspstn on spec-tagged invntry: 1 W10846539 FAN and 1 W11658802 ICE MAKER

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 09/07/2023

"Complaint dishwasher leaking under the sink every time dishwasher is run. I found customer is having a plumbing issue. Not a dishwasher issue J fitting underneath the sink cannot be tightened. Is cross threaded and stripped out. J fitting is the cause of the leak every time a customer uses the sink or the dishwasher. Drains water leaks from J fitting as fitting. White pipe customer will need a plumber to come out and assess and fix. no issues. Found with dishwasher today. No leaking from the dishwasher. Found either new washer, ability or performance issues. Found either heater is working just fine. No additional issues found no error codes either."

Near Gastonia, NC 28054

Ryan S.

Job Details: 09/07/2023

Drug screening

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 09/07/2023

"Customer complained unit not washing. When arriving customer said when she moved in the office said the last tenant said it had an issue. The current tenant hadt used it. Had to call female tenant, her husband was home but didnt know anything about issue, Ran service mode and no error codes stored. Ran through all functions in serove mode and all functions working. Fills, washes, dispenser opens, drains and heater working. Informed customer unit working as designed. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Worcester, MA 01605

Angel R.

Job Details: 09/07/2023

"Found both valves clicking but not buzzing as the should, nothing but a click. Checked for voltage and both getting proper voltage. Customer said they were making ice and had water for just about a week after getting the fridge then nothing. Checked filter and also water pressure is ok. Will order valves.; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10279866 (valve-inlt)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Worcester, MA 01603

Angel R.

Job Details: 09/07/2023

"Two left side hinges were sent, replaced left but will need to order a right side hinge.; ordrng 1 W11573702 (Right hinge)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Lancaster, SC 29720

Jonathan J.

Job Details: 09/07/2023

I replaced all previously ordered parts I tested operation no additional issues found today dispensing and cycling water into ice bin just fine no leaking.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Lancaster, SC 29720

Jonathan J.

Job Details: 09/07/2023

Replaced all previously ordered parts and tested operations. No additional issues found with refrigerator at this time.

We serviced a

WHIRLPOOL RANGE

Model WCG97US6HS00

Near Indian Land, SC 29707

Mitch H.

Job Details: 09/07/2023

Tested and found center burner not igniting properly. Taking a very long time or not lighting at all. Found spark from electrode weak. Ordering electrode. Scheduled return visit for 9/12 from 8-1; ordrng 1 W10852959 (Electrode)

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Stafford, CT 06076

Gary V.

Job Details: 09/07/2023

"Inspected and found multiple problems, drain fault, communication fault, and ui panel not powering on properly, will submit estimate and call for return date.; rqstng P&A on 1 WPW10605427 (Drain pump) and 1 W10911023 (Ui panel) and 1 W11201293 (Main acu) and 1 W11253212 (Mounting screw)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Southington, CT 06489

Jimmy R.

Job Details: 09/07/2023

"Removed compressor and brazed in new coupler, access valve and compressor kit filled unit with 6.00 oz 134a and placed unit into test 4. Checked compressor and evaporators found unit now frosting up and cooling as designed, advised customer unit will need 24hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Berlin, CT 06023

Jimmy R.

Job Details: 09/07/2023

"Installed new cntrls and ran unit threw a test cycle found wile washing spray arms where not pushing water around great checked and found spray arms clogged, cleaned and ran unit wash arms are now working as designed and all operations working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Berlin, CT 06037

Jimmy R.

Job Details: 09/07/2023

"Removed old compressor and replaced with new filled unit with r600 and checked frost pattern, unit is frosting up and all operations now working to specs. Advised to give 24hrs so temps can regulate I used a coupler w11506635 from ts"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hartford, CT 06106

Chuck M.

Job Details: 09/07/2023

"Installed control,harness and actuator. Tested on Quick Wash Cycle and showed customer it works. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"

We serviced a

SAMSUNG DRYER

Model DV400EWHDWR/AA

Near West Springfield, MA 01089

Mike K.

Job Details: 09/07/2023

"Unit is not starting as it had done before last repair. Found open fuse as was replaced previously, jumped fuse and ran, flow seems decent at outside vent. Possible bad fuse or thermostat issue but heater is cycling in testing on timed dry.Will order fuse again and suggest cleaning vents.Part/labor covered under our warranty, just service call.; ordrng 1 DC47-00016a (Fuse)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Holyoke, MA 01040

Mike K.

Job Details: 09/07/2023

"F0e5, only error message error in history. Ran diagnostic test fine. Only having issues with sheets. Explained balancing and cycles, ran rinse and spin with sheet, balanced load and spun out fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYMS04

Near Prospect, CT 06712

Jimmy R.

Job Details: 09/07/2023

Installed new left and right side rails checked sealing and cooling found all operations now working to factory specs

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Somers, CT 06071

Gary V.

Job Details: 09/07/2023

"Inspected and found when powering on and starting unit will start filling with water and pump will come on then continue to fill and then cycle will cancel itself and drain water then shut off with no fault codes coming up. Ordering water inlet, wash pump and optical eye, control has already been replaced.; ordrng 1 W11416362 (Wash pump assy) and 1 W11410464 (Optical eye) and 1 W11535094 (Water inlet)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM12

Near Fort Mill, SC 29707

Mitch H.

Job Details: 09/07/2023

"Tested ice maker in diagnostics, found E2 error. Cycled ice maker, would not complete cycle . Replaced by ice maker. Retested, cycled and returned to home position correctly. Tested valve, activated and filled properly.; used 1 W11577195 (Ice maker) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model krfc704fps05

Near York, SC 29745

Mitch H.

Job Details: 09/07/2023

"Tested and cycled ice maker in diagnostics. Cycled and returned to home position correctly. Ran thermistor test, ice maker thermistor out of range. Tested fill valve, and got fill fail error. Ordering ice maker assembly and valve. ; ordrng 1 W11557001 (Ice maker) and 1 W11567408 (Valve), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FC3

Near Simsbury, CT 06070

Ruben C.

Job Details: 09/07/2023

Ordered wrong part charged additional 99.64 plus tax for lid returning wrong part; ordrng 1 W11256781 (Lid)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS1

Near West Hartford, CT 06107

Ruben C.

Job Details: 09/07/2023

Replaced control vent and gasket ran cycle tested operation normal cust will try a full load to check if any issues

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRZ00

Near West Hartford, CT 06119

Ruben C.

Job Details: 09/07/2023

Closing ticket wrong serial number Needs both gaskets W10830048 left hand grey W10830055 right hand grey cust must contact contract

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bristol, CT 06010

Ruben C.

Job Details: 09/07/2023

Checked unit found motor running slow replaced capacitor tested operation normal ran drain And spin normal; used 1 W11395618 (Capacitor) from stock

We serviced a

WHIRLPOOL DRYER

Model LER6611LQ0

Near Lexington, NC 27292

Vincent O.

Job Details: 09/07/2023

Installed new heater and tstat. Tested and verified proper operation. Unit heating properly. All functions check ok. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT and 1 WP3977767 THERMOSTAT

We serviced a

MAYTAG LAUNDRY CENTER

Model MVW6230HW3

Near Cheshire, CT 06410

Jimmy R.

Job Details: 09/07/2023

"Ran washer and found when unit would agitate it would start making a loud grinding noise, checked Gearcase and found actuator not advancing fully causing cam to grind and make the loud noise. Replaced cam kit and actuator ran a calibration cycle and a wash cycle checked all operations and unit is not working to factory specs ; used 1 W10913953 (Actuator), and 1 W10721967 (CAM KIT) from stock"

We serviced a

LG REFRIGERATOR

Model LRDCS2603S/00

Near Dudley, MA 01571

Angel R.

Job Details: 09/07/2023

"Found compressor has not been on for several days. Tested for voltage to compressor, getting 120. Cooling fan is running, condenser was completely covered in thick dust. Could hear start device trying to kick compressor on. Advised customer to call LG about coverage on sealed system and a company to do the work."

We serviced a

KENMORE REFRIGERATOR

Model ="79571039010"

Near Enfield, CT 06082

Gary V.

Job Details: 09/07/2023

"Inspected and found no cooling at all. Found compressor overheating and no frost pattern. Needs sealed system repair. Quoted for compressor and filter drier plus labor, they will call."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Charlotte, NC 28277

Jeff L.

Job Details: 09/07/2023

Found water dripping from pantry drawer on LH side of fridge. I found the door not sealing properly going to order 3 parts to correct the issue. Part W10832386Part W11397195Part W11409809; ordrng 1 W10832386 (Door gasket) and 1 W11397195 (Hinge) and 1 W11409809 (Hinge)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Catawba, SC 29704

Jonathan J.

Job Details: 09/07/2023

Complaint burning smell causing fire alarms to go off in home black smoke coming from dryer area. I found root cause of smoke is from a thermal event that occured at power receptacle home power supply and power cord welding power cord to outlet receptacle. I inspected entire dryer by means of disassembly no faults or electrical issues found whatsoever with dryer resistance values of element is 9.8 ohm oL to frame all fuses are .2 ohms no motor winding issues found either nor timer issues. File number. 7737272343 file number. Safety file number 7737242577. Customer to replace receptacle and power cord not covered under warranty. We do not do that kind of service.

We serviced a

FRIGIDAIRE RANGE

Model FFEF3016VSD

Near Lincolnton, NC 28092

Mark C.

Job Details: 09/07/2023

Installed new glass however cannot secure the handle dues to stripped screw heads.; ordrng 2 316433303 (Screw)s

We serviced a

WHIRLPOOL WASHER

Model WTW4850XQ1

Near West Hartford, CT 06117

Chuck M.

Job Details: 09/07/2023

Customer complaint is that washer was not working. Inspected and found lid lock was not working. Replaced lid lock and tested. Washer checked ok. Repair was authorized by Kaydon. ; used 1 W10404050 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Coventry, CT 06238

Amanda R.

Job Details: 09/07/2023

Gear case leaked oil all underneath unit replaced all parts operation normal ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT

We serviced a

WHIRLPOOL RANGE

Model WGG555S0BS06

Near Charlotte, NC 28278

Robert A.

Job Details: 09/07/2023

Cx complaint that the unit is difficult to turn the burners on and off. I inspected the unit tot confirm the complaint. I found the burner knobs are stripped and need to be replaced. I quoted the cx for the 4 replacement knobs. The service call is covered by an authorization code.

We serviced a

WHIRLPOOL WASHER

Model WTW8120HC0

Near Stanley, NC 28164

Mark C.

Job Details: 09/07/2023

Unit is showing a pressure switch error indicating the control we replaced is faulty. Removed the sour water from the unit.; ordrng 1 W11419052 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Stanley, NC 28164

Mark C.

Job Details: 09/07/2023

Units tub is crushed on the top.; rqstng P&A on 1 W11409865 (Yub)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Huntersville, NC 28078

Mark C.

Job Details: 09/07/2023

Installed new ice maker unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Charlotte, NC 28277

Jeff L.

Job Details: 09/07/2023

Found machine not putting in cold water. Cold water valve was stuck I closed position. Replaced water valve unit ran and checked ok(Call complete); used 1 W11220230 (Water valve) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Suffield, CT 06078

Gary V.

Job Details: 09/07/2023

"Inspected and multiple problems, wash pump shifter no longer shifting, lower washarm port is not holding wash arm in place and upper wash arm clogged, will submit estimate and call with return date.; rqstng P&A on 1 W11085683 (Wash pump) and 1 WPW10455271 (Sump port cover) and 1 WPW10491331 (Wash port) and 1 WPW10448645 (Upper wash)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS0

Near Charlotte, NC 28278

Robert A.

Job Details: 09/07/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cherryville, NC 28021

Ryan S.

Job Details: 09/07/2023

"Customer complained unit vibrating and shaking too much. Ran high speed spin and unit ramped up to high speed and started vibrating normally, informed customer this is normal operation unit spins a high speeds and will vibrate some when spinning. Ran service mode and all functions working. Verified proper operation unit is working as designed. Informed customer to make sure clothes are evenly distributed to prevent unit from getting off balance."

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Meriden, CT 06450

Jimmy R.

Job Details: 09/05/2023

"Replaced faulty harness and ran machine thew a diagnostics cycle, unit is now washing and actuator Is advancing threw each cycle. All operations now working to specs"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near East Longmeadow, MA 01028

Roger R.

Job Details: 09/05/2023

"Found unit has an unresponsive control panel that would not pass diagnostic testing. Will need new console. Will order and return to install ; ordrng 1 W11622490 (Panel, UI)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Waterbury, CT 06708

Jimmy R.

Job Details: 09/05/2023

"Checked over freezer and found unit warm and not running no frost pattern on evaporator, checked compressor and found cntrl not sending flower to turn compressor on, replaced control and unit came on frost pattern build up and started to operate to normal. Advised customer to give 24hrs leaves ice cube tray in freeze to make sure its frozen."

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Windham, CT 06226

Amanda R.

Job Details: 09/05/2023

Dont have wire harness ; ordrng 1 W11529071 (Harness)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Spencer, MA 01562

Chris B.

Job Details: 09/05/2023

Complaint that the unit is making a loud noise while agitating. Found loose nut on the Splutch. Tighten nuts and unit running normal. Ran three diagnostic cycles and no more noise and ran through all cycles with no issues.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Mansfield, CT 06250

Amanda R.

Job Details: 09/05/2023

Lid lock not locking replaced lid lock tested operation normal ; used 1 W11307244 (DOOR LOCK) from stock

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Lexington, NC 27292

Vincent O.

Job Details: 09/05/2023

Found blower wheel rubbing on housing cover causing noise during operation. Checked and verified blower not cracked. Order and replace blower wheel and svc kit. ; ordrng 1 W11401018 (Svc kit) and 1 WP697772 (Blower wheel)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Charlotte, NC 28214

Robert A.

Job Details: 09/05/2023

Installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW2

Near Willington, CT 06279

Amanda R.

Job Details: 09/05/2023

Not advancing past rinse checked inlet valves and made sure water pressure was good started rinse and spin went through rinse cycle

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