Service History 5 - Advantage Appliance Repair

We serviced a

MAYTAG WASHER TL

Model MVW5035MW2

Near Worcester, MA 01606

Chris B.

Job Details: 03/03/2025

Upon arrival the customer asked to go through the side of the house and into the back. Found ground extremely icy to walk through. Tried knocking on the door but now customer is not answering the door and neither any calls after 15min. Called office and office get no answer either. Customer will need to reschedule when when its safe for techs to return.

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Worcester, MA 01605

Chris B.

Job Details: 03/03/2025

"Complaint that the washer wouldnt stop running. Found error codes F3E1, F8E1, F1E1. Pressure and Main control fault. Will order part for a return visit.; ordrng 1 W11603810 (Control Board)"

We serviced a

SAMSUNG DRYER

Model DV48J7770EP/A2

Near Worcester, MA 01606

Chris B.

Job Details: 03/03/2025

Replaced all parts and dryer running normal. ; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT

We serviced a

WHIRLPOOL WASHER TL

Model mvw6500mw0

Near North Brookfield, MA 01535

Chris B.

Job Details: 03/03/2025

Complaint that the clothes are not wringing out properly. Found no issues with the spin side. Mentioned to the customer to verify venting on the dryer that can compromise the laundry time.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near East Brookfield, MA 01515

Chris B.

Job Details: 03/03/2025

Complaint that the dishwasher is no cleaning properly. Found bad sump pump. Customer will decline to service the unit. Collected trip fee. ; dspstn on spec-tagged invntry: 1 WPW10780877 MOTOR/SUMP

We serviced a

FRIGIDAIRE RANGE

Model FFSGS6275-30

Near Mendon, MA 01756

Aimee Z.

Job Details: 03/03/2025

The range is a ferno range not fridgerdaire. Called office Cust needs to call contract company.Also there isnt a model tag on appliance

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS321SDHZ08

Near Milford, MA 01757

Aimee Z.

Job Details: 03/03/2025

Installed new icemaker and door chute Filled ice maker with water and tested water and ice ; dspstn on spec-tagged invntry: 1 W11700250 ICEMAKER

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model MFW2055FRZ04

Near South Windsor, CT 06074

Gary V.

Job Details: 03/03/2025

"Inspected and found evaporator fan motor broken, replaced and cycled, tested fine.; used 1 WPW10464673 (EVAP MOTOR) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Windsor, CT 06095

Gary V.

Job Details: 03/03/2025

"Installed main acu/dispenser, cycled thru diagnostic test and working properly now."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Tolland, CT 06084

Gary V.

Job Details: 03/03/2025

"Inspected and found pressure system fault, checked air hose and dome and tested good, unit needs main acu, will order part and return.; ordrng 1 W11603810 (Main acu)"

We serviced a

WHIRLPOOL RANGE

Model WEG730H0DS0

Near Ellington, CT 06029

Gary V.

Job Details: 03/03/2025

"Inspected and found left rear burner orifice clogged with debris, cleared out and tested fine."

We serviced a

MAYTAG WASHER TL

Model MVW7230HW1

Near Gastonia, NC 28054

Mitch H.

Job Details: 03/03/2025

"Tested and ran diagnostics. Found F7E4 basket reengagement error. Attempted to check slider, found that rotor bolt had been rounded out and could not remove to access slider. Will have to replace entire gear case, and lower end parts. Ordering all needed parts. Customer would prefer to be called to schedule return.; ordrng 1 W11449841 (Gear case) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor) and 1 W10734521 (Slider) and 1 W11614514 (Control) and 1 2Xtime (2X time)"

We serviced a

GENERAL ELECTRIC REFRIGERATOR SXS

Model GZS22IYNXHFS

Near Wilbraham, MA 01095

Jorden

Job Details: 03/03/2025

"Arrived and found water channel that guides water to fill the ice tray blocked with ice causing water to pour over the sides. Removed ice build up and tested fill. Unit fills fine but at the dispenser and the ice fill I found water pressure exceptionally low, pressure is good at the sink. Advise customer to change out the water filter. Ice maker tests fine."

We serviced a

MAYTAG WASHER TL

Model MVW4505MW1

Near Marshville, NC 28103

Jonathan J.

Job Details: 03/03/2025

"Unit has a functional warranty only on it. Replaced wiring, harness, broken harness no further issues found with washer at this time tested operations. Unit was located outside as customer had to buy another washing machine due to time limits for repair."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF757SDHZ04

Near Gastonia, NC 28056

Mitch H.

Job Details: 03/03/2025

"Tested and ran diagnostics. Test 56 showed no ice maker errors. Ran test 57, ice maker cycled and returned to home position correctly. Ran valve test 45, could hear valve humming but no water going into ice maker. Checked fill tube, clear and not frozen. Ordering valve and user interface. Checked part availability and scheduled return for 3/11 PM ; ordrng 1 W11482383 (Valve) and 1 W11636544 (User interface)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ19

Near Belmont, NC 28012

Mitch H.

Job Details: 03/03/2025

"Tested and found water dispenser operating properly at time of visit. No issues found with valve, filter or water pressure. Operating as designed."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 03/03/2025

Tested and found door hard to close. Adjusted door latch. Door now opening and closing properly. Had customer open and close door to ensure they were happy with it.

We serviced a

WHIRLPOOL WASHER TL

Model WTW5010LW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 03/03/2025

"Tested and found no water going into washer. Ran diagnostics, found F8E1 long fill error. Removed console, found connector for valve loose at control. Not seated and locked in place. Secured connector, tested, washer now filling and operating properly."

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4855HW

Near Indian Land, SC 29707

Brandon

Job Details: 03/03/2025

On arrival I installed parts that were ordered. After installation I tested unit and it tested properly. No issues found.

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Tega Cay, SC 29708

Brandon

Job Details: 03/03/2025

Complaint unit is making noise during cycle. Found on arrival that rotor and stator are clicking. Ordering gearcase rotor and stator for repair. Please give extra time for repair.; ordrng 1 W11449841 (Gearcase) and 1 W10915701 (Rotor) and 1 W10915700 (Stator)

We serviced a

MAYTAG OVEN

Model WMH31017AB-1

Near Fort Mill, SC 29715

Brandon

Job Details: 03/03/2025

Did not install due to neglect of unit. House was unsafe to work in. Did not have time to call Techline before they closed to get sr number

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ9

Near Charlotte, NC 28216

Clinton

Job Details: 03/03/2025

7740904346 called safety temp the u it working as designed on my visit out Custer stated unit never sparking just popping while cooking the food while heating up left over pizza

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF555SDFZ18

Near Charlotte, NC 28216

Clinton

Job Details: 03/03/2025

Ice maker fill tray froze once again I believe a piece of ice dropped back in from fill tube caused it ice up again steamed and de iced everything

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Charlotte, NC 28216

Clinton

Job Details: 03/03/2025

Replaced control on dish washer unit starting properly at this time no issues

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Charlotte, NC 28214

Clinton

Job Details: 03/03/2025

"Harness wires at the back are burnt in the terminal block ordered harness Custer will have to get plug for reinstall. ; ordrng 1 W11531755 (Harness), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS09

Near Charlotte, NC 28214

Clinton

Job Details: 03/03/2025

Installed control and thermal fuse and cut off. Unit is now heating properly harness was not in my bin.

We serviced a

GE REFRIGERATOR FDB

Model GSS25GYPGCFS

Near Cherryville, NC 28021

Ryan S.

Job Details: 03/03/2025

Return to install filter control board installed filter control board plug unit back in. Ran 5 cups of water to get air out of line. unit still working after five minutes. Verified proper operation

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Dallas, NC 28034

Ryan S.

Job Details: 03/03/2025

Found tub nut was slightly loose. Added a bit if lock tight and ran high speed spin and agitate. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Medway, MA 02053

Aimee Z.

Job Details: 03/03/2025

"Cust waiting on parts. Stated washed blanket and stopped Ran dianostics Cust overloaded and belt came off, I explained again literally loads; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11449840 GEARCASE"

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW7232HW0

Near Franklin, MA 02038

Aimee Z.

Job Details: 03/03/2025

Found coins in between the flat wash plate and ran diagnostics completeFound all other noises normal

We serviced a

GENERAL ELECTRIC WASHER FL

Model GFW550SSN4WW

Near Norfolk, MA 02056

Aimee Z.

Job Details: 03/03/2025

"Installed new belt, inverta, with motor put couple towels in washer And spun complete"

We serviced a

WHIRLPOOL WASHER TL

Model WTW5105HW0

Near Southington, CT 06489

Jimmy R.

Job Details: 03/03/2025

Installed all new parts and recalibrated unit ran a wash cycle and unit is now working to proper factory specs ; dspstn on spec-tagged invntry: 1 W11239857 BELT

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Wallingford, CT 06492

Jimmy R.

Job Details: 03/03/2025

"Tested washer and found when running unit it would stop half way threw a cycle and never spin out or it would shut off never completing, ran diagnostics and found error F8e1 long fill. Checked water flow and found cold water inlet flowing out slowly causing Machine to not fill and shut off or restart. Cleaned screens on water valves and unit is now filling normally, ran a calibration cycle, unit now operating to specs"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model KRFC704FPS04

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/03/2025

"Installed new fill tube heater,Ice maker and gasket cycled ice maker and unit is filling and now working properly. Checked cooling and both sections are cooling as designed ; dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 03/03/2025

"Ran dryer and found unit would not dry clothes they would come out cold, tested voltage at terminal block and 120v on each leg 240v acrossed, tested heater and found thermal cutoff wire bad causing no heat. Fixed broken wire replaced cutoff and unit is now heating and operating to specs"

We serviced a

AMANA WASHER TL

Model NTW4519JW2

Near Watertown, CT 06795

Jimmy R.

Job Details: 03/03/2025

"Tested unit and found washer would power up then drain pump would come on and never stop it would keep running even during a fill. Checked control and ran diagnostics found error for pressure switch, control faulty. Replaced control and unit is now washing and working to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Watertown, CT 06795

Jimmy R.

Job Details: 03/03/2025

"Tested unit and found washer would power on but keep draining and never run a wash cycle. Checked control and found pressure switch fault keeping drain pump running, replaced control and unit is now operating to specs ; dspstn on spec-tagged invntry: 1 W11170319 CNTRL-ELEC"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Marshville, NC 28103

Jonathan J.

Job Details: 03/03/2025

Complaint washer will not spin out laundry on any cycle other than delicate clothing will still be soaked at end of cycle. Screen goes black unit goes into power failure mode when trying to perform Dlms calibration no error codes unit failed to spin into any speed h higher then low speed and diagnostics menu codes unit does have proper voltage found filter screens were clogged only on cold partly but unit still had same water pressure. Cycle power still going blank screen when trying to perform DLMS ordering user interface and main control. left water pump with customer.; ordrng 1 W11419171 (Control) and 1 W11478526 (Ui) and 1 W11165546 (Valve)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Monroe, NC 28112

Jonathan J.

Job Details: 03/03/2025

Replaced all previously ordered parts tested operations no further issues found with dryer today; dspstn on spec-tagged invntry: 1 341241 BELT

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ00

Near Monroe, NC 28112

Jonathan J.

Job Details: 03/03/2025

"Attempted replacing gasket, discovered liner is warped gasket will not fit properly. Unit will need a new door to fix doors warped at the bottom preventing gasket from being able to install. Condensation and moisture also forming on the bottom.; ordrng 1 W10757549 (Door SS)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 03/03/2025

"Complaint strange sounds unit not working. I found no error codes in fault history. I found Cam had melted replaced cam assembly tested operations found drain pump harness was broken at y joint. I replaced harness tested operations calibrated washer no further issues found no leaking either.; used 1 W10721967 (CAM KIT), and 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15NDXZQ2

Near Unionville, NC 28110

Jonathan J.

Job Details: 03/03/2025

Play not making ice bottom of icemaker is full of water. I found unit is making ice perfectly fine but drain is having issues. Unit is a gravity fat drain. Customer needs to have drain issue . Inspected drain issues with icemaker. No further issues found with icemaker at this time. Water valve was slow replaced valve.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Charlotte, NC 28208

Clinton

Job Details: 03/03/2025

Unit is not spinning or agitating at motor humms in both directions unit acuator is functioning properly looks to be capacitor ordered motor as well. ; ordrng 1 W11614512 (Capacitor) and 1 W10890624 (Motor)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Dallas, NC 28034

Ryan S.

Job Details: 03/03/2025

"Customer complained off/cancel /X button not working. Verified complaint, found button not responding but all other functions are. Needs new control board . Called Safety to report findings. Saftey said to quote repair . Sr# 7741007671 quoted 497.76 customer denied report. Authorization covers trip fee."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Dallas, NC 28034

Ryan S.

Job Details: 03/03/2025

Returned to install new control board and sump motor . Ran service diagnostics then ran quick wash. Verified proper operation.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Stanley, NC 28164

Ryan S.

Job Details: 03/03/2025

"Was getting door switch error, replaced door switch unit still wouldnt start. Checked harness had continuity to control. Checked thermal cut off. Motor ok. Unit has proper voltage. Ordering new control board. Informed customer will return when other parts for washer job come in also. ; ordrng 1 W11618916 (Control board)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Rock Hill, SC 29732

Mitch H.

Job Details: 03/03/2025

"Removed and replaced washer tub ring. Reassembled, tested, operating properly with no splash."

We serviced a

ELECTROLUX M/W OTR

Model EI30BM60MSB

Near Clover, SC 29710

Mitch H.

Job Details: 03/03/2025

Checked and tested. Found door control panel bad. Would need complete door replacement. Quoted customer for repair and saved estimate. Customer declined repair. Collected for service call on cc.

We serviced a

AMANA OVEN

Model ACR4303MMS2

Near Mount Holly, NC 28120

Ryan S.

Job Details: 03/03/2025

Customer complaint unit would not work found control board was off. Unit was plugged in found unit had bug infestation . l informed customer warranty is void. Left call

We serviced a

MAYTAG WASHER TL

Model MVWX655DW2

Near Lowell, NC 28098

Ryan S.

Job Details: 03/03/2025

Customer complained unit shaking during spin. Found suspension bad. Quoted ; used 1 W11130362 (SUSPENSION) from stock

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT318FZDB11

Near Gastonia, NC 28054

Ryan S.

Job Details: 03/03/2025

Returned to install new control. Installed control and showed customer how to use setting. Verified proper operation.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Charlotte, NC 28208

Clinton

Job Details: 03/03/2025

Confirmed volatile at outlet in to control no voltage out from control ui does not illuminate nor does the control board light function. Ordering both control and console. Lisa said they will call once parts arrive; ordrng 1 W11325580 (Console) and 1 W11549931 (Control)

We serviced a

WHIRLPOOL M/W OTR

Model KMHS120ESS0

Near Bristol, CT 06010

Andre

Job Details: 03/03/2025

Ck unit upon arrival and found control that was received is not the same connection are different as original. Troubleshoot and found faulty interlock lock and replace unit now operating to manufacturers specs

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Bristol, CT 06010

Andre

Job Details: 03/03/2025

Ck unit upon arrival and remove and install new arrive control board. And found unit would not operate found 120VAC at control but no operation. Install old control back into unit and unit power on but drain pump kept running constantly control that was received is defective reorder control board office will call customer when parts arrive ; ordrng 1 W11608056 (Control)

We serviced a

JENNAIR DISHWASHER

Model JDB9000CWS3

Near Farmington, CT 06085

Andre

Job Details: 03/03/2025

"Ck unit upon arrival and found remove and install door seal,gasket with insulation and manifold and ran unit and found no leaks or drips. Also inform customer of proper placing of dishing ; dspstn on spec-tagged invntry: 1 WPW10605057 MOTOR/SUMP"

We serviced a

JENNAIR REFRIGERATOR FDB

Model JBBFL30NMX00

Near Charlotte, NC 28277

Brandon

Job Details: 03/03/2025

Sr#7741064279 On arrival I installed power supplies and it did not fix issue. Called Techline and they condemned unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 03/03/2025

Replaced water inlet valve maker The waterline was not frozen over and it was not. No additional issues found. No leakage either.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Clover, SC 29710

Mitch H.

Job Details: 03/03/2025

"Checked and tested. Dishwasher not filling or starting. Entered diagnostics. Confirmed F10E4 error, also found F1E1 control error. Ordering control and sump assembly. Checked part availability and scheduled return for 3/10 AM ; ordrng 1 W11410066 (Control) and 1 W11416362 (Sump assembly)"

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Avon, CT 06001

Andre

Job Details: 03/03/2025

Ck unit upon arrival per customer oven is not operating properly check unit and found unit operating 25 to 30 degrees hotter than set temperature. Calibrate temperature temperatures and same issue order sensor with control ; ordrng 1 W10833885 (Sensor) and 1 W11747115 (Control)

We serviced a

GE DISHWASHER

Model PDT715SYN3FS

Near Litchfield, CT 06759

Andre

Job Details: 03/03/2025

Ck unit upon arrival and remove and install old pump with seal and check for leaks while unit running and found no more leaks unit is now operating to manufacturers specs

We serviced a

WHIRLPOOL M/W OTR

Model WOEC3030LS01

Near Grafton, MA 01536

Glenn

Job Details: 03/03/2025

Installed part tested all ok

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Douglas, MA 01516

Glenn

Job Details: 03/03/2025

I found the plastic hub was not tight enough on the gear case shaft. I replaced the hub with the metal hub tested all ok and calibrated washer ; used 1 W10324651 (HUB) from stock

We serviced a

MAYTAG WASHER

Model MVW5430PBK0

Near Webster, MA 01570

Glenn

Job Details: 03/03/2025

Installed wiring harness cleared error codes tested all ok ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Dudley, MA 01571

Glenn

Job Details: 03/03/2025

Installed rack adjuster kit tested all ok ; used 1 W10712395 (ADJUSTER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Sutton, MA 01590

Glenn

Job Details: 03/03/2025

Freezer not making ice. The ice maker will not respond when pressing the test button. Order part ; ordrng 1 W11578780 (Ice maker)

We serviced a

MAYTAG WASHER TL

Model MVWP576KW1

Near Grafton, MA 01560

Glenn

Job Details: 03/03/2025

"Complaint not spinning out clothes.Replaced parts motor, actuator, lid switch and cam kit tested and calibrated washer all ok ; used 1 W10721967 (CAM KIT) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near Enfield, CT 06082

Gary V.

Job Details: 03/03/2025

"Inspected and found drain hose rattling against back part of cabinet and secured hose with zip tie, cycled and tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADW3

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 03/03/2025

Complaint not filling or washing properly. I found 4-3 wash motor failure and 7-1 error 10-1 error codes in fault history. ; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS325SDHZ12

Near Lancaster, SC 29720

Jonathan J.

Job Details: 03/03/2025

Complaint not making ice I found ice maker has failed I replaced ice maker not built into door. Left door with customer no wiring issues found or additional issues found. or reported by customer.; used 1 W11700250 (ICEMAKER) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KTRC19MMBL00

Near Easthampton, MA 01027

Mike K.

Job Details: 03/03/2025

"UNIT NOT STAYING COLD, WOULD FREEZE, TURN OFF AND MELT AND THEN COME BACK ON. RUNNING ON ARRIVAL , TURNED UNIT OFF AND BACK ON. ABOUT A MINUTE IT TURNED ON, 30s later it turned back off. A minute or two later it came back on and stayed on. Advanced defrost timer and verified operation, defrost timer is noisey., but unit is defrosting and timer advancing. Issues points at a thermostat issue, which is nla. Collected for service call"

We serviced a

FRIGIDAIRE RANGE

Model FGIH3047VFD

Near West Springfield, MA 01089

Mike K.

Job Details: 03/03/2025

Induction cook top. Burner controls working intermittently. When turns on it heats fine. Took control off and wiring all looks good. Ordering u/I control. Office to contact when part comes in with authorization to schedule return.; rqstng P&A on 1 5304522786 (Control)

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW7300DW1

Near Westfield, MA 01085

Mike K.

Job Details: 03/03/2025

"Complaint of not draining. Lower unit inspection showed oil leak from gear case assy. Unit spins smoothly, but oil leaking would require new gear case assy/wash plate/slider and the pump. Saved quote. Collected for service call."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Agawam, MA 01030

Mike K.

Job Details: 03/03/2025

"Cs complaint of unit not starting. Last visit unit worked fine in testing. this visit she showed me her operating unit, she was first hitting the temperature button to start unit, when she hit cycle button it started fine. Explained testing previously and retested, unit is working properly in testing, moved through all settings and forwarded through timed section of timer. Verified timer going down. ; ordrng 1 WPW10185982 (Timer)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS555SIHZ06

Near Charlotte, NC 28215

Brandon

Job Details: 03/03/2025

On arrival I replaced all parts. Unit still had ice buildup on it so customer is going to leave unit off for a few more hours before using. All connections tested fine after install. No other issues found.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Fort Mill, SC 29707

Brandon

Job Details: 03/03/2025

Complaint door. Door is hard to open. Tested door on arrival and it tested as designed. Left catch with customer. No issues found.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS3

Near Fort Mill, SC 29715

Brandon

Job Details: 03/01/2025

On arrival I replaced control and tested unit. Unit cycled properly. No other issues found

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW08

Near Catawba, SC 29704

Jonathan J.

Job Details: 03/01/2025

"Complaint freezers and clicks not cooling since day, one of being plugged in. 43 g r600 I found compressors locked up completely. Will need a new compressor to fix. Office to call customer when parts come in.; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Process tube) and 1 W11109499 (FILTER DRIER-TUBE R600a)"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC300ESS03

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 03/01/2025

Complaint Sears came out multiple times over the course of three months found water filter. Housing appears to be an aftermarket water filter housing customer hasnt been unable to get factory filters to fit on housing. No additional issues reported with refrigerator at this time.; ordrng 1 W11346623 (Water filer head)

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ10

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 03/01/2025

Complaint only one fan speed low. I found mocks connector was not properly plugged in to blower fan assembly was reversed backwards by installation team. Properly secured mock connector tested operations unit now has all fan speeds and is heating properly. No further issues found with microwave at this time. left blower assembly with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRMF3636RZ00

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 03/01/2025

"Complaint makes a loud squealing noise directly after getting ice out of the door usually 30 seconds to a minute after all the ice has fallen out of the door. I was here for over 30 minutes and could not duplicate issue or noise of any kind I cycled icemaker, icemaker, cycled fine no abnormal noises Ice shoot cycle fine I dispensed a ton of ice out of the door could not duplicate noise. Compressor is running normally evaporator fan motor sounds normal. Advising customer to take videos and try and locate source of noise specifically. If issue occurs again."

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW7500GW2

Near Charlotte, NC 28278

Clinton

Job Details: 03/01/2025

Unit had a failed slider replaced slider from truck stock parts. Ran test cycle after wards unit ran fully cycle no issues after repair. ; used 1 W10734521 (SLIDER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS588FIHB04

Near Charlotte, NC 28214

Clinton

Job Details: 03/01/2025

Installed the gears from new door to new door unit is working properly

We serviced a

MAYTAG DRYER

Model WED49STBW1

Near Charlotte, NC 28216

Clinton

Job Details: 03/01/2025

"Replaced heater thermal and cutoff. Unit had grounded heating element caused both of them to blow unit is now heating properly and heat is shutting off in ary dry; used 1 WP3392519 (THERMAL FUSE), 1 279838 (ELEMENT), and 1 279816 (THERMAL KIT) from stock"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC704FPS04

Near Charlotte, NC 28216

Clinton

Job Details: 03/01/2025

"Installed new compressor used lok ring kit to install on aluminum line. Charged system with 128 grams. As job was complete unit running for about 5 mins the the lock ring joint blew off. On first attempt the lock ring buckled so I had cut and out and try Again. I know longer have to correct lok ring sizes to complete the job Ive oversee them. And ask for the office to set call back up immediately ; ordrng 1 W11504421 (Coupler) and 1 W11504417 (Coupler), used 1 W11504432 (), 1 W11504431 (COUPLER 7/5 NR MS 00), and 1 W10898074 (COUP LOKPREP SEALANT) from stock"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ9

Near Charlotte, NC 28216

Clinton

Job Details: 03/01/2025

At time of service heard no sparking seen no damages heated multiple items. I need to contact safety during the week ; schdld next appmnt for 3/3 MON !

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS-2

Near Charlotte, NC 28215

Clinton

Job Details: 03/01/2025

On arrival the door display is blank but still illuminated the door must be replaced order on sat could not verify parts order with office. Office will contact Custer for return parts ; ordrng 1 W11205123 (Door)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Charlotte, NC 28270

Clinton

Job Details: 03/01/2025

Installed new compressor. Pulled vacuum for 20 mins confirm unit has no leaks or restrictions. Charged system to 56 grams of r600. Unit compressor running quietly with no odd noise will cool to proper temps in 24 hours

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS3

Near Fort Mill, SC 29715

Brandon

Job Details: 03/01/2025

On arrival I replaced control and tested unit. Unit cycled properly. No other issues found

We serviced a

MAYTAG DRYER

Model MED6500MW0

Near Fort Mill, SC 29707

Brandon

Job Details: 03/01/2025

Complaint dryer lid is not attached. On arrival I found the clip holding top of dryer down had fell off. Reattached clip and tested unit. Unit tested as designed. No other issues found.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28277

Brandon

Job Details: 03/01/2025

On arrival I replaced all parts ordered. Door tested fine after installation. No other issues found.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model ED5FVGXWS07

Near Charlotte, NC 28277

Brandon

Job Details: 03/01/2025

Complaint unit is not cooling. Found on arrival that thermostat in fridge is bad. Ordering thermostat for repair. Please let customer know when we can return.; ordrng 1 WP2198202 (Thermostat)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF510PAYS6

Near Charlotte, NC 28277

Brandon

Job Details: 03/01/2025

Complaint unit is not running through cycle. Found on arrival that unit will not stop draining. Control board will not start cycle. Ordering control and bringing sump assembly back for repair. Please let customer know when we can return.; ordrng 1 W10804121 (Control)

We serviced a

LG WASHER FRONT LO

Model WM3600HWA

Near Charlotte, NC 28277

Brandon

Job Details: 03/01/2025

Complaint rubber spring has come off front of washer. Found on arrival that bellow spring had came unattached. Reattached spring on unit and tested. No issues or leaks detected.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Charlotte, NC 28277

Brandon

Job Details: 03/01/2025

On arrival I installed pump and tested unit. Unit tested properly with no leaks detected. No other issues found.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Rock Hill, SC 29730

Brandon

Job Details: 03/01/2025

Complaint long dry times. Found on arrival that dryer vent is clogged. Customer needs to have vents cleaned. No other issues found.

We serviced a

JENNAIR DISHWASHER

Model JDTSS246GL0

Near Waxhaw, NC 28173

Brandon

Job Details: 02/28/2025

On arrival I replaced the seal ordered. After installation I tested unit and unit tested properly. No other issues found with unit. No leaks detected.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0js4

Near York, SC 29745

Mitch H.

Job Details: 02/28/2025

Checked and found light assembly bad. Removed and replaced light. Now operating properly.

We serviced a

MAYTAG WASHER TL

Model MVWB865GW0

Near York, SC 29745

Mitch H.

Job Details: 02/28/2025

"Tested and found washer would not start or move to any cycle. Attempted to run diagnostics. Could not access. Removed and replaced control, can now enter diagnostics but would not run calibration. Found lid lock bad. Replaced lock from t/s. Entered diagnostics, completed control calibration. Tested washer, all functions now operating properly.; used 1 W10810403 (Lid lock) from stock"

We serviced a

KITCHENAID REFRIGERATOR BO

Model KRFC704FPS06

Near Clover, SC 29710

Mitch H.

Job Details: 02/28/2025

"Checked and tested. Found refrigerator evaporator fan not working. Turned breaker off. Disassembled refrigerator interior. Removed and replaced fan cover assembly. Tested heater, ohms out correctly. Left new heater with customer. Ensured all ice buildup on evaporator was cleared. Reassembled, tested, all operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ02

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 02/28/2025

"Disassembled freezer section. Removed and replaced left and right drawer slides. Removed evaporator cover and ensured drain was clear and draining normally. Reassembled, plugged refrigerator back in. Freezer door opening, closing and sealing correctly."

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