Service History 499

We serviced a

GE DRYER

Model GFT14ESSL0WW

Near West Hartford, Connecticut 06119

Ruben C.

Job Details: 09/18/2023

Replaced motor and blowers still need to talk to office Randy too late office closed; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Mooresville, North Carolina 28117

Vincent O.

Job Details: 09/18/2023

Found freezer evap frozen over and fan hitting ice. Unit will need fan replaced. Fan is covered under 1yr warranty. Customer has recently had reverse osmosis system installed and says that is when plastic taste began. Per manufacturing unit is not supposed to be hooked to RO. There is also no filter installed in refrigerator. Customer would like to replace ice maker as a precaution. Ordering fan and ice maker. ; ordrng 1 W11249952 (motor-evap) and 1 W11658802 (Ice maker)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Mooresville, North Carolina 28117

Vincent O.

Job Details: 09/18/2023

Found hinge spring popped off. Replaced hinges. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 09/18/2023

Replaced glass per whirlpool tech support. The unit is still making a grinding noise and when I turn the glass by hand the rollers rolling on surface of microwave frame in a circular motion is making the noise it may be the sound of these microwaves Ive not heard it this loud. So Im gonna order all parts for the rotating glass and if that doesnt fix the problem I will contact whirlpool for the 2nd time. Good possibility the frame is warped if so its very minor cant be seen with the eye.; ordrng 1 W10642989 (Stirrer motor) and 1 W11245707 (Coupler support) and 1 W11252182 (Turn table ring)

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 09/18/2023

"Customer complained unit didnt finish cycle and gave error code. F8e3, and f7e 9 and f0e3 errors foudn in memory. Ran service mode and condors fan any issues with water valves or draining or pressure switch. Found slider was worn. Replaced from ts. Ran unit on normal cycle and unit filled and started washing. ; used 1 W10734521 (SLIDER) from stock"

We serviced a

SAMSUNG DRYER

Model Dv42h5200ef/a3

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 09/18/2023

"Cam rot replace parts ordered by previous tech. Installed new drum wheels. Installed parts and ran unit, no noise present. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 09/18/2023

Unit is not cooling due to a faulty control module.; ordrng 1 W11666427 (Control assembly)

We serviced a

SAMSUNG WASHER

Model WF45K6200AWA2

Near Easton, Massachusetts 02375

Aimee

Job Details: 09/18/2023

Extra time and 2 menspin basket broken and torn bellows and drain pump filled with the Remnants of the spin basket.Drain pump and bellows need to be replaced are available but rest of parts NLAInner spin basket and outer tub no longer available Called Mike at shop to look up parts alsoPARTS NO LONGER AVAILABLE ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 09/18/2023

Unit is not making ice due to a faulty bin level sensor. Unit is also leaking due to a faulty valve. ; ordrng 1 W11482383 (Valve) and 1 W10898445 (Emmiter) and 1 W10870822 (Reciver)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Lake Wylie, South Carolina 29710

Mitch H.

Job Details: 09/18/2023

"Tested and ran diagnostics. No stored error codes. Customer says unit ran for 6 hours and never finished cycle. Then when they tried the next day unit filled but didnt start. Tested, dishwasher filled and started properly. Ordering control board. Board is special order. Advised customer that office will call to schedule when part arrives; ordrng 1 W11637583 (Control), dspstn on spec-tagged invntry: 1 W10518394 HEATER"

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS6

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 09/18/2023

Customer complaint is that left front burner is not working. Found infinite switch open. Ordered infinite switch and element. ; ordrng 1 W11129442 (switch-inf) and 1 W11563195 (Left Front Element)

We serviced a

JENN-AIR COOKTOP

Model JED3430GB01

Near Windsor, Connecticut 06095

Chuck M.

Job Details: 09/18/2023

Installed bezels. Checked ok.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Charlotte, North Carolina 28278

Robert A.

Job Details: 09/18/2023

Cx complaint that the LF burner is not lighting. I inspected the unit to confirm the complaint. I found the dual burner head was too tight not allowing proper gas flow. All other burner worked fine. I loose the dual burner head to allowing good gas flow and tested the unit for the cx. The unit works as designed.

We serviced a

MAYTAG REFRIGERATOR

Model MSD2957AEW

Near Charlotte, North Carolina 28273

Robert A.

Job Details: 09/18/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHT1425VV03

Near Worcester, Massachusetts 01604

Chris B.

Job Details: 09/18/2023

Complaint that the unit is dripping water in the back. Found drip pan no placed correctly in its spot of the drain hose. Adjusted drip pan and unit working normal. No parts needed for replacement.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Agawam, Massachusetts 01030

Mike K.

Job Details: 09/18/2023

"Parts replaced previously: Control, wire harness twice, actuator, capacitor.Same issue, customer had reduced soap usage and number of types. No errors in history.Unit was disconnected on arrival as they are using a different washer.Connected unit and ran self diagnostic test, completed fine.Cs say after last repair they had not used until came back from vacation, did not run, tried unplugging/plugging in and same.Attempted several times to contact wp techline, calls not going through and got notice from office that their lines are does. Putting on schedule to attempt later; schdld next appmnt for 9/18 MON PM"

We serviced a

GE RANGE

Model JB650DF1WW

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 09/18/2023

Inspected and found unit infested with mice and we would not be able to service unit.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 09/18/2023

Complaint frost forming bin freezer section I found door is warped causing air to leaking into freezer top left corner warped. Customer declined repair today.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 09/17/2023

I installed the ordered part (valve) and tested th unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 09/17/2023

I installed Th ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS3

Near Charlotte, North Carolina 28213

Robert A.

Job Details: 09/17/2023

"Cx complaint that the 2 right elements do not work. I inspected the unit to confirm the complaint. I found the 2 right element connector housings have thermal damage. The unit needs new elements and element connectors. I installed the pre id parts, the elements are still not heating. I checked the switches, both have thermal damage and are not sending correct voltage. The unit needs 2 new switches on the right side to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 WP3148952 (Switch (RF)) and 1 WP3149400 (Switch (RR))"

We serviced a

MAYTAG DRYER

Model MED7230HC1

Near Charlotte, North Carolina 28215

Robert A.

Job Details: 09/17/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlotte, North Carolina 28212

Robert A.

Job Details: 09/17/2023

Cx complaint that items are freezing on the back of shelves in the RC. I inspected the unit to confirm the complaint. I found the damper (test 9) worked fine when I tested it multiple times. I removed the damper assembly and found ice built up on the lower part of the damper assembly. Cold air is escaping on the behind side of the damper even when the door is closed. I applied permagum around the border of the damper door seal to provide a better seal. I test d the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Charlotte, North Carolina 28278

Robert A.

Job Details: 09/17/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS5

Near Charlotte, North Carolina 28278

Jeff L.

Job Details: 09/15/2023

Customer has new construction home the stove was out in the garage. Customer said he is waiting on builder to come put stove back in. I gave the customer a magnet and told him to call office when unit was installed; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 09/15/2023

Replaced parts ordered unit ran and checked okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near South Windsor, Connecticut 06074

Chuck M.

Job Details: 09/15/2023

Cleared ice buildup. Installed heater and control. Advised customer to allow time for unit to stabilize and reach proper temperature.

We serviced a

WHIRLPOOL ICEMAKER

Model GI15NDXZb2

Near Ellington, Connecticut 06029

Chuck M.

Job Details: 09/15/2023

Installed grid cutter. Advised customer to allow time for ice production.

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Somers, Connecticut 06071

Chuck M.

Job Details: 09/15/2023

Customer complaint is that washer has error code E3 and E4. Tested lid lock and it checked ok. Inspected and found actuator is not shifting into spin cycle. Manually shifted actuator and was able to turn tub. Ordered actuator. ; ordrng 1 W11614637 (Shift Actuator)

We serviced a

WHIRLPOOL WASHER

Model WTW8120HW0

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 09/15/2023

Returned to install parts ordered. Installed control them powered on. Installed Ui panel and reset Wi-Fi by unplug. Unit 5x. Ran service mode to test all functions unit drained water and verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Charlotte, North Carolina 28205

Ryan S.

Job Details: 09/15/2023

"Customer complained of no cool. Plugge unit and and compressor started but kicked out after awhile. Replaced start device but kicking out after 10 minI put the old one back on Ordering compressor and fittings for lockring. Unit is a mini ref in a garage. Ordering parts. Informed customer office will call when parts come in. ; rqstng P&A on 1 W11370574 (Compressor), ordrng 1 W11504419 (Compressor lockring 1) and 1 W11504420 (Compressor lockring 2) and 1 W11490399 (Filter dryer) and 1 W11506623 (Dryer lockring 1) and 1 W11504448 (Dryer lockring 2), rqstng P&A on 1 2xtimeframe (2xtimeframe)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Charlotte, North Carolina 28207

Ryan S.

Job Details: 09/15/2023

"Came to install part ordered by previous tech. Went to empty system and found little to no Freon. Charged with nitrogen and found little to no Freon. Found leak in evap , foudn puncture in evap and damage to styrofoam near it. Also foudn damage hear where unit was brazed in factory took picture. Need new evap. Ordering evap and ordering lokring parts for compressor and filter dryer that werent ordered. Informed customer part needs to be ordered and office will call when parts come in. Found ; ordrng 1 W11565768 (Freezer evap) and 1 W11506620 (Evap lockring 1) and 1 W11506620 (Evap lockring 2) and 1 W11504445 (Filter dryer lockring 1) and 1 W11506623 (Filter dryer lokri fog 2) and 1 W11504431 (Compressor lockring 1) and 1 W11504415 (Compressor lockring 2) and 1 W11506621 (Compressor lokring 3) and 1 W11506635 (Process tube) and 1 2xtimeframe (2xtimeframe)"

We serviced a

WHIRLPOOL DRYER

Model WED9400VE1

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 09/15/2023

"Making loud noise during cycle, found belt/idler worker placed belt/idler/supports and running fine, verified heat cycling.; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS3

Near Easthampton, Massachusetts 01027

Mike K.

Job Details: 09/15/2023

"F8e0 upper fan blower error, f2e1 stuck key.Quoted for blower/labor. Approved.Replaced blower assembly. Verified burners working properly and preheated to 350 fine. Blower came on at about 150. ; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 09/15/2023

Found large gap in refrigerator door seal by lower hinge area. Doors had been switched by delivery crew. Customer complaint of hardware missing and scratching on door near badge area. Unit just delivered

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 09/15/2023

Found unit not getting power from wall. Performed Install and instruct.

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES0

Near Springfield, Massachusetts 01104

Roger R.

Job Details: 09/15/2023

"Installed new left front burner control due to failed regulator circuit in the switch. Checked operation, all okay. ; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF"

We serviced a

LG WASHER

Model WM3670HVA

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 09/15/2023

"Cs complaint unit had leaked water damaging apartment below. Did not notice where was coming from. Checked over unit underside and top and no sign of past water. Ran speed wash empty and no signs of leaking anywhere, fill/ wash/drain all fine. Tested again with a load as customer just wanted to rule it out. Ran fine with no leaks. Drain hose Is secure . Possible drain had backed up or dispenser not inserted all the way, but no leaks in testing.6601ER1006G pressure sensorMEJ62305104 pressure sensor hose5220FR2075L inlet valve assy"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 09/15/2023

Replaced all parts and cleaned defrost drain line. When I tore it down some how some way there was glass shattered all over the bottom of fresh food section. It had gotten inside evap cover and covered up drain line and restricted it. Removed all glass and ice unit ran and checked okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Enfield, Connecticut 06082

Chuck M.

Job Details: 09/15/2023

Installed ice maker and chute. Tested and it checked ok. ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Charlotte, North Carolina 28269

Mark C.

Job Details: 09/15/2023

Unit is not getting voltage due to a poor connection to the main junction. Secured connection unit is fully operational.; saved tckt

We serviced a

KITCHENAID OVEN

Model KOSE507ESS21

Near Charlotte, North Carolina 28269

Mark C.

Job Details: 09/15/2023

Units panel is unresponsive due to lack of voltage from the control.; ordrng 1 W11448962 (Control) and 1 W11600654 (Panel)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 09/15/2023

Installed new support unit is fully operational.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 09/15/2023

Installed new suspension ran spin cycle unit is fully operational with no abnormal movement.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 09/15/2023

Installed new sump assembly unit is fully operational.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 09/15/2023

Installed new valve inlet and filter housing unit is fully operational.; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Warren, Massachusetts 01083

Chris B.

Job Details: 09/15/2023

Complaint that the unit is making a squeaking noise while turning and found broken gasket. ; ordrng 1 W10861521 (Door Seal) and 1 4392065 (Dryer Repair Kit) and 1 WPY055980 (Gasket Adhesive) and 1 WPW10359270 (Shaft Left)

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Bolton, Connecticut 06043

Jeremy B.

Job Details: 09/15/2023

Washer making noise. Found belt guard worn. Found a inch of play in shaft of gear case. Needs new gear case. Quoted customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near East Hartford, Connecticut 06118

Jeremy B.

Job Details: 09/15/2023

Unit not cooling. Compressor not coming on getting power. Needs new compressor and control. ; ordrng 1 Xtratime (Xtra time) and 1 W11370574 (Compressor) and 1 W11446726 (Ui)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH04

Near Hartford, Connecticut 06106

Jeremy B.

Job Details: 09/15/2023

Installed new compressor and filter drier. Recharged with 3.7 Oz of r134a please allow 24 hrs for temps to stabilize. ; used 1 W11504447 (COUPLER 5/1.8 NR MS00) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM00

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 09/15/2023

"Not making ice. Found 0vac at icemaker head. Found bad wire harness on ice maker. Replaced icemaker and tested its now cycling and sending 120vac to valve but valve not energizing. Needs new valve. ; ordrng 1 WPW10498976 (Valve), used 1 W10884390 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Watertown, Connecticut 06779

Jimmy R.

Job Details: 09/15/2023

"Tested unit and found machine would not clean well and not drying the dishes they would come out wet at end of the cycle, ran diagnostics and found error F5e1 door not closed within the 5 seconds of starting a cycle let unit run thew a self diagnostics and checked washing and heater, found unit washing strong checked heater and found weak ohmed out and it only ohmed to 1ohm should be between 8 and 30 let unit finish up the wash cycle and check owi sensor and found sensor not reading anything. Will order new owi sensor,cntrl and heater ; ordrng 1 W11084121 (Owi sensor) and 1 W10518394 (Heater) and 1 W11305308 (Cntrl)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Waterbury, Connecticut 06705

Jimmy R.

Job Details: 09/15/2023

"Tested dryer and found unit would tumble but not heat up, checked power to machine and noticed red power wire melted removed terminal block and found red power wire cut thew and arced out causing unit to not heat. Replaced terminal block and wires secured and ran dryer threw a timed dry cycle, checked heating and all operations now working to specs ; used 1 279320 (Terminal block) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ1

Near Millbury, Massachusetts 01527

Aimee

Job Details: 09/15/2023

"Found the top rack out of track, re installed Checked the middle row tested up and down All sounds normalHeat water at sink water entering needs To be 125 degrees on page 3Also Mae sure nothing I front of soap dispenser To obstruct pod.No error codes Running as intended"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 09/15/2023

I replaced icemaker and valve assembly attested operations. No additional issues found icemaker is filling properly with water to top height of icemaker has great water pressure as of now if customer calls back may have an intermittent water pressure issue at home.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 09/15/2023

"Complaint unit will not power on the unit will not stop running water. No lights are on at all. I found valve had experienced a thermal event on side of the solenoid . I found a lid latch had failed would not unlock. I found drain pump winding has become extremely yellowed and has a resistance of 0.1 I found control had failed and experienced a thermal event under epoxy. I replaced all parts, except for the user interface, which is functioning and working. Normally all other parts are working normally no additional issues found with washing machine at this time. no safety issues found no personal injury or property Dan damage nor obnoxious odors.; used 1 W11165546 (VALVE), 1 W11394572 (DOOR LOCK), and 1 W11399437 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JW1

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/15/2023

Replaced module and control tested operation normal ran cycle normal heating normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/15/2023

Checked unit found comp operating no frost pattern at all took pics 134a system gave cust estimate for comp and evap parts covered labor is not

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near New Hartford, Connecticut 06057

Ruben C.

Job Details: 09/15/2023

Replaced control tested operation normal ran diagnostics normal

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW2

Near Southbridge, Massachusetts 01550

Chris B.

Job Details: 09/15/2023

Replaced all parts and washer running normal. No leaks detected. Ran all diagnostic tests and panel UI tests and unit working normal.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Southbridge, Massachusetts 01550

Chris B.

Job Details: 09/15/2023

Complaint that the unit is not draining correctly. Found plastic debris in the tub. Found extra part inside the tub that compromised the plastic ribs of the tub and drain pump. Will order both parts for a return visit. Mentioned to the customer that as soon as the tub is delivered to the customer to verify part for any damages and to call us when part is delivered and good.; ordrng 1 W11513244 (Basket) and 1 W11551646 (Nut) and 1 W0752187 (Screw) and 1 W11399437 (Drain Pump)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 09/15/2023

"Buttons on UI not responding. Bottom seal warped. Needs new ui and bottom door seal. ; rqstng P&A on 1 W11416457 (Console) and 1 W11664713 (Bottom seal) and 1 W11410066 (Control), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Webster, Massachusetts 01570

Chris B.

Job Details: 09/15/2023

Complaint that the unit is not draining correctly. Found connector not plugged in properly. 120v present but not secured properly. Adjusted wiring and ran two diagnostic test and calibration cycle unit working normal. No parts needed to be ordered.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 09/15/2023

"Customer had door shipped to him from whirlpool, made customer look over delivered door before touching door. Customer wanted door installed . Installed freezer door and made sure door sealed properly. Verified proper fit. Showed customer door and he inspected ."

We serviced a

KITCHENAID RANGE

Model KSDB900ESS8

Near Willington, Connecticut 06279

Amanda R.

Job Details: 09/15/2023

374 331 387 327 386 327 complaint not baking good let cycle six times median temp for 350 is 355 went over convection bake sent user manual through email to customer showed them how to calibrate and offset it negative 5

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 09/15/2023

I replaced all previously ordered parts. I performed a calibration cycle. No additional issues found with washing machine here today. Wash machine balancing perfectly fine no abnormal issues or noises heard. ; dspstn on spec-tagged invntry: 1 W11210459 VALVE(USE ORIGINAL HARNES and 1 W11239857 BELT

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 09/15/2023

Complaint display is going haywire microwave still works just fine. I found unit will need a new display board user interface. Control is on back order office to call customer when part comes in. ; ordrng 1 W11552021 (Control)

We serviced a

WHIRLPOOL OVEN

Model JJW8630DDB

Near Shrewsbury, Massachusetts 01545

Aimee

Job Details: 09/15/2023

Found lower oven touch pad just beeps. Need console Advised Cust high cost of repairAnd no Guarantees on repair that not sure lower oven worksDid oven is 15 to 20 years old.Cwa

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Willington, Connecticut 06279

Amanda R.

Job Details: 09/15/2023

"Replaced compressor and Uv filter dryer the capillary is too short for future sealed system work set temps at recommended advised customer to wait 24 hours and until bottle of water freezes before putting food in it ; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MBF1958DEM00

Near Worcester, Massachusetts 01608

Amanda R.

Job Details: 09/15/2023

Unit not cooling there was oil in filter dryer last compressor job unit is contaminated

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 09/15/2023

"Complaint of no ice, icemaker showing and e2 error, motor lost position. Ran harvest test and failed ordering icemaker.Office to contact cs when part authorized and comes in to schedule return ; rqstng P&A on 1 W11658802 (Icemaker)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 09/15/2023

"Found unit has a bad drive hub for the basket. Replaced with new hub, tested and calibrated unit, all okay. ; used 1 W10528947 (HUB) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Springfield, Massachusetts 01104

Roger R.

Job Details: 09/15/2023

Found door switch broken. Upon removal for replacement I found that the wires are foamed in place and not accessible to reconnect the new door switch to. Called tech line for assistance. Submitted unit for exchange due to non repairable. SR 7737336971

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Springfield, Massachusetts 01104

Roger R.

Job Details: 09/15/2023

"Found upper door seals torn and damaged. Installed new refrigerator door seal, left and right. Heated and allowed seals to reset from shipping. All ok now. ; dspstn on spec-tagged invntry: 2 W10830055 DOOR GASKET"

We serviced a

WHIRLPOOL FREEZER

Model MSS25N4MKZ04

Near Springfield, Massachusetts 01104

Roger R.

Job Details: 09/15/2023

Installed new heater in freezer due to field connection at brown wire and heater circuit. Unit under manufacturer warranty

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Stallings, North Carolina 28104

Jonathan J.

Job Details: 09/15/2023

"I replaced all previously ordered parts discovered unit was squealing really badly. Also replace drive belt due to squealing. No additional issues found performed a calibration sequence. Everything is working normally.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11454741 GEARCASE , and 1 WP389140 BLOCK,DRUM , used 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 09/15/2023

Cannot tighten door handle. Doorhandle keeps falling off middle pantry bin. I found set. Screw was covered in. Some sort of glue. Looks like it has never been properly. Tighten down from the get-go. Per customer. Customer has always had an issue with that handle never being tight. I resecured screw was able to remove adhesive glue. No additional issues found everything is working normally and properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 09/15/2023

"Complaint freezer has turned into a block of ice heavy snow, heavy fight ice on the back wall. I discovered the bottom of the freezer door is not sealing properly door is warped unit will need a new freezer door to fix. Im also ordering an evaporator fan motor assembly as well. Dolby shipped directly to customer customer to inspect door for any cosmetic damage. No additional issues found with refrigerator today. ; ordrng 1 W11435329 (Door ss) and 1 W10571967 (Gasket) and 1 WPW10128551 (Fan mtr)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 09/15/2023

Replaced parts put unit on test 57 cycle and harvest unit ran and checked okCall complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 09/15/2023

Replaced door panel unit ran and checked okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 09/15/2023

"Checked over unit and found fridge interior led module flashing when opening door then would stop and start again, reset module and same issue flashing module needs to be replaced. Checked doors due to when opening left door would make a popping noise and jump up, checked hinge and found door cam cracked on door and door plastic cracked causing cam to jump, unit needs new door assembly,cams and led module for fridge, parts tentative p/a ; ordrng 1 W11527432 (Module led) and 2 WP12028505AP (Closure cam)s and 1 W11435344 (Door left)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 09/15/2023

"Pulled unit out, replaced sump assy. Ran normal cycle and verified operations, no leaking found."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Shrewsbury, Massachusetts 01545

Aimee

Job Details: 09/15/2023

Installed ui and ran stop and re started a few times in different cyclesCust will advise after runs few loads

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Shrewsbury, Massachusetts 01545

Aimee

Job Details: 09/15/2023

F6e1 and f6e2 valve problemCust scrapping dishes before load dishwasher clogging pump and caked at soap dispenser Explained cleans dishes not a garbage disposal In owner manual poor washingrunning cup test spraying fineNot using jet dryFans little noisy and buzzing Heater working ; ordrng 1 WPW10469574 (Vent assy) and 1 WPW10195028 (Vent cap) and 1 WPW10327249 (Valve)

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Shrewsbury, Massachusetts 01545

Aimee

Job Details: 09/15/2023

F1 e0 internal board failureAsked Cust to sign and didnt under stand meJust agree; saved tckt

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 09/15/2023

"Tested unit and found machine would start a wash cycle then unit would stop half way threw and not finish washing, ran diagnostics and checked for errors found 6-4 wash motor error ran unit and found motor would cut out half way threw washing and never come back on. Replaced sump&motor and ran unit, found unit now washing but after a few min it would cancel it self out and drain never restarting. Went threw cntrl for a loose connection and everything is connected properly, checked touch panel and found unit had a stuck key canceling it self out. Will order new touch pad and cntrl, plus a new sump&motor to be safe. parts tentative p/a ; ordrng 1 W11395600 (Console) and 1 W11225084 (Cntrl) and 1 WPW10591570 (Sump&motor), dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"

We serviced a

WHIRLPOOL WASHER

Model WTW8900BC0

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 09/15/2023

"Checked over machine and found unit would display unbalanced load every spin cycle leaving clothes wet, checked tub and found bearing had failed causing binding and unit to not spin giving error. Washer needs new bearing kit and hub to fix issue quoted customer and they will replace machine with new"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 09/15/2023

"Ran unit and found machine had been leaking water on left side of machine when running a wash cycle, ran unit and found when unit would switch to bottom spray arm it would pump water against the door overflowing it, used clear door and found water blowing out of feed tube connected to sump and then flowing over tub and onto floor, checked tube and found very loose and not making a seal, added some tape to help seal and ran unit found unit now sealing but would need the feed tub replaced for proper operation."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 09/15/2023

Washer making abnormal noise. Inspected underneath found oil dripping and clutch worn. The gear on rotor stripped needs new. ; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Clutch) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch)

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS42E22L00

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 09/15/2023

"Installed new parts and checked all operations, door is now good also removed film on freezer door that would not come off. Checked cooling and all functions working to specs"

We serviced a

KENMORE DRYER

Model ="110.60222511"

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 09/15/2023

"Unit not heating, burnt out power cord at terminal. Replaced power cord and repaired terminal wiring.; used 1 PT500L (CORD-POWER 6' 3 WIRE) from stock"

We serviced a

MIELE DISHWASHER

Model G6165SCVISF

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 09/15/2023

"Miele dishwasher, will not stop, no response. Verified unit has 120vac at terminal.Contacted office as we dont usually work on Miele. Randy will investigate parts. Looking at u/i and control since unit has power coming in.Office will contact cs when part availability and costs are known to give a quote.; ordrng 1 Unkwn (User interface) and 1 UNKWN (Control)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF26HFENDSR/AA

Near Agawam, Massachusetts 01030

Mike K.

Job Details: 09/15/2023

"Unit rf evap has a frosting over and cs getting lots of water in bottom of rf. Was a small gap in gasket along top, but was able to adjust gasket and now sealing fully. Quoted for evap cover assy. Approved.Office to contact when part comes up n to schedule return ; ordrng 1 DA97-12609B (Evap cover assy)"

We serviced a

KITCHENAID OVEN

Model KSEG950ESS5

Near Spencer, Massachusetts 01562

Chris B.

Job Details: 09/15/2023

Complaint that the unit is not turning on. Found bad 240v connection causing 240v wire harness and board to burn. Customer will contact the insurance and electrician before doing any repairs. Cannot diagnose further if other parts are damaged from the problem on hand. Mention to the customer to have the unit out and disconnected. ; ordrng 1 W11175842 (Noise Suppresor) and 1 W11451596 (Main Harness Wire) and 1 WP8203546 (Terminal Block)

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Windsor, Connecticut 06095

Chuck M.

Job Details: 09/15/2023

Replaced turntable ring. Tested and it checked ok.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB07

Near Windsor, Connecticut 06095

Chuck M.

Job Details: 09/15/2023

"Installed magnetron, capacitor, diode and control. Tested and microwave is heating. Light is working but LED bulb customer has is 3 phase and light stays on low when it should be off. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON and 1 W11552018 CNTRL-ELEC"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near York, South Carolina 29745

Mitch H.

Job Details: 09/15/2023

"Replaced control and inlet valve. Entered diagnostics, ran DLMS calibration and test cycle. All functions operating properly."

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW0

Near York, South Carolina 29745

Mitch H.

Job Details: 09/15/2023

"Tested and ran diagnostics. Found lid lock bad. Replaced with lock from t/s. Tested, washer now operating properly.; used 1 W11394572 (Lid lock) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/15/2023

"Checked and found right side roller out f track. All rollers and adjusts were intact. Put back on track, now functioning properly."

We serviced a

WHIRLPOOL DRYER

Model MDG7500AWW

Near Bloomfield, Connecticut 06002

Gary V.

Job Details: 09/15/2023

"Inspected and found valve coils worn out, replaced with new coils and cycled, tested fine.; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT , used 1 279834 (COIL KIT) from stock"

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