"Installed new timer and thermostat, cycled and timer now turning tested fine."

Checked unit both freezer and refrigerator gasket will not hold on liner ordering both doors have informed cust could take 4 to six weeks; ordrng 1 LW10636409 (Freezer door white) and 1 LW10636410 (Ref door white)

Checked unit found bolt on agitator loose retightened bolt tested spin with clothes

Found low temp reading in fresh food drawer coming in at 7 degrees. Ran diagnostics test all thermistors read ok except that one. Spoke to tech line advised order UI and thermistor. SR#7736745886; ordrng 1 W11664671 (Control) and 1 W11135456 (Thermistor)

"Ran diagnostics, no error codes stored. Calibrated with no issues. Adjusted legs as drum was not leveled. Threw a load in and put it in drain and spin. Tested ok. Floor is definitely not level, informed customer."

"Ran diagnostics and found F7E1. Calibrated, and still had issues. Replaced capacitor and actuator. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 W11395618 CAPACITOR/INTER COIL"

"Ran diagnostics, found F8E1 long fill error code. Customer on well water, will need new fill valve.; ordrng 1 W11210459 (valve)"

"Ran washer and found when unit would sense a cycle it would make a rubbing noise coming from under unit, traced noises and found coming from motor area. Removed rotor and found slider had been getting hung up wearing the upper part causing noise, replaced faulty slider ran unit threw a wash and spin checked all functions and unit is now working to specs ; used 1 W10734521 (Slider) from stock"

"Tested unit and found dishwasher would not start a cycle unit would just make a clicking noise, checked over unit and found drain pump not coming on when cycle is started drain just making a noise, removed drain pump a little and it kicked on and started to drain. Removed pump fully and found porcelain piece had gotten in impeller jamming it up making unit not drain and not start, removed piece and ran unit thew a wash and drain cycle All operations now working to factory specs. Wile running found door not sealing on right side adjusted so door will close and seal."

"Customer complained unit not running, found unit in drain mode. Let unit run out of drain mode and found inlet valve not operating properly. Replaced valve and ran service mode, all functions working. Ran normal wash to test pressure switch, verified proper operation. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"

Checked unit tested normal unit needs dedicated electric line if any problems after call back

Unit was not plugged in in off for several days need unit on for 24 hours cust will call if any issues made sure no tubing in back of unit is touching

Replaced thermistor and fan shroud tested normal fan is functioning ; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR

"Return to install parts. Ordered. Installed drain pump, pressure switch, line, and cold valve. Ran unit in normal wash and unit filled and started wash, ran drain spin cycle and unit drained and started to spin. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

Customer complained dispenser to opening. Upon arrival confirmed complaint. Replaced dispenser from ts. Reassembled and ran service mode and dispenser opened. Verified proper operation. ; used 1 W10861000 (DISPENSER) from stock

Replace defective solenoid as per customer complaint only dispensing crush ice and check unit working to specs dispensing cube and crush ice as desire choice.

Installed new bracket. All checks ok.

"Microwave door keep saying close door. Can press on left side of door and microwave stats. Checked install and its fine. Pulled unit out and its still doing same thing. Door and hinge slightly bent needs new. Will need extra time will be a little time consuming. ; ordrng 1 W11600216 (Door) and 1 W11639555 (Inner door) and 1 W11296036 (Hinge) and 1 W11296037 (Hinge), rqstng P&A on 1 Xtratime (Xtra time)"

"Washer not spinning out properly. Cloth still wet at end of cycle. Ran diag and washer runs through cycle but basket has an extreme wobble to it needs new basket and gear case. ; rqstng P&A on 1 W10752283 (Washplate) and 1 W11454734 (Transmission) and 1 W10752719 (Basket) and 1 Xtratime (Xtra time), dspstn on spec-tagged invntry: 1 W11116590 CNTRL-ELEC"

"I found temperatures on control were set to -5° in freezer and 35° and fresh food section factory settings are 0° and 38°. I set refrigerator back to factory temperature specifications. I found no further issues with cooling in the refrigerator or the freezer zone food temperatures in the door of the refrigerator or 40° top shelf back or 34.3° Closest to the vent were air comes into the refrigerator from the freezer. I found the bottom shelf of the refrigerator is 36.5 unit seems to be slightly over packed in the refrigerator zone causing poor air circulation in refrigerator zone leading to cold and hot spots. Temperature in freezer is -4.9° in ice cream. I am assuming that issue that customer is having is strictly due to temperature settings on the door being set to low and poor air circulation, cost by food loading issues."

"Removed and replaced rear bulkhead and drum. Reassembled, tested dryer. Operating properly and quietly."

"Checked and found that problem is not with filter housing. Customer has two new Everydrop filters, tried both filters in existing housing and in new housing. Filters will not go fully in and seat. Tried the filters in new housing on counter, not installed. Called tech line spoke to Robert SR# 7736745931. He didnt find any reports of a bad lot of filters but did document issue. Only visible difference in old filter and new is on new filters O-ring is much thicker and guide pin is smaller. Customer ordered these filters online. Said he would purchase one at Lowes t see if it works."

Ff section led flickering needs to be replaced ; rqstng P&A on 1 W11527432 (Led)

Replaced control set temps at recommended the evaporator has been not defrosting since purchased customer has defrosted three times before calling us

The door spring broke on right side replaced bushing and spring ; dspstn on spec-tagged invntry: 2 WP8268990 BUSHING and 2 WPW10337934 SPRING

Tested and ran diagnostics. Found F6E3 communication error. Washer not filling correctly. Ordering control.; ordrng 1 W11419171 (Control)

Replaced ice dispenser solenoid. Tested ok.

"Replaced all parts ordered by Jon. I ask customer if unit had leaked since last visit and she said no. Running thru normal wash cycle the unit filled without leaking, my test cycle is being ran empty with just racks inside and there are no signs of leaking or any water trails of leaking in recent past. Drain hose has no holes, fill line is 3/8 steel with no leaks. Stainless steel tub in good shape. The customer ask about a heater because in appearance the heater looked warp but upon inspection I found right front corner not in its retaining bracket realigned heater is back level. With this being a very intermittent leak I also advised the customer if it does leak again, drop the door down on dishwasher and see whats loaded in the front. There very well could be a leak being creating by the way dishwasher is loaded. They can and will shoot water out the corners Id improperly loaded. Water leaks are normally consistent till repaired often times intermittent water leaks is caused by improper loading.. at this time the unit is not leaking all components are working normally.. ran and checked ok(Call complete)"

"F9F2 code take unit apart found clog pump float not moving up and down because of wet lint build up, replace pump and check unit working to specs."

"Check unit as per customer request door not sealing properly, freezer door out of alignment on the left side cold air coming out and frosting up inside. I remove items from freezer drawer, melt down frosted build up and clean up water. Remove drawer and pull door all the way out to align slides then reinstalled drawer. Close door for even sealing around door, heat gasket up for even sealing around door and check door closed correctly and unit working to specs."

"Tested and found microwave not heating. Turntable, exhaust fan and other functions operating properly. Requesting P&A for magnetron, capacitor and thermostat.; rqstng P&A on 1 WPW10693025 (Magnetron) and 1 W10598693 (Thermostat) and 1 W10850446 (Capacitor)"

Replaced screw a test of operations. Everything is now working properly. No additional issues found with cooktop at this time.

Complaint that the back of the freezer is iced up. Found ice buildup in the evaporator side. Heating Element and evap. Fan is working. Bimetal is good. Will order control board and gasket for a return visit.; ordrng 1 W11595219 (Control Board) and 1 WPW10247885 (Gasket Door Freezer)

Complaint randomly leaks not always is about 1 time every other week. I found sound proofing insulation was wedged in bottom of tub pan between inner door causing dishwasher to leak. I removed insulation leveled dishwasher and performed several test cycles light sudsing no error codes no leaks found.

Unit is not cooling in the fresh food due to frost buildup in the evaporator housing. Cleared ice and let a frost pattern build to ensure that there is no refrigerant leaks. Unit has a full frost pattern. Unit has signs of air intrusion into the fresh food due to torn door gaskets. Quoted 808.33 customer is not going with the repair.

"Found right rear roller bad, besting making a loud noise. I replaced both rollers, idler roller, and belt. All other components are working normally. Cut down dryer vent, cleaned bottom of dryer out where lint was. Replaced part # 4392067. Unit ran and checked ok(Call complete); used 1 4392067 (Roller assembly) from stock"

Found icemaker fridge door not level with right side fridge door. Dropped right side door down as far as possible I also took left side door off with icemaker and realigned door with hinge also made adjustment to hinge. I took out ice bucket and some small items out of right side door and was still high. Once I put the door back on the door realignment was much better but left side door was still a little high. I advised customer fridge was level and with the weight of icemaker and ice bucket along with items on bottom shelf make door heavy. At this time there is no other repairs that can be made.(Job complete)

Customer states someone just left an they need another compressor. Dosent need service i suppose.

Unit is not keeping temp due to a failed condenser fan motor.spun by hand unit started working again indicating a weak motor. ; ordrng 1 W10822259 (Condenser fan)

"Customer said the power surged a few days ago and unit kicked back on and is running normally. Checked for leak in seal system no leaks holding at proper Freon amount.Evap has a good frost pattern the damper motor is allowing cold air over to fridge section, suction line at compressor is good and hot. The evaporator fan motor is running, the compressor is running. Holding 38 degrees in fresh food section and -2 in freezer section. Ice maker is producing ice at a normal pace. At this time unit is running and checked ok(Call complete)This call should be covered under warranty because I checked system for leaks labor warranty is good thru 1-25-24"

"Found cold air getting in on right top and side of freezer door. I heat treated the gasket and realigned the door and raise the front up a little bit. The gasket is sealing all way around the frame and at this time there is no air escaping or warm air getting in. No cracks in corner seams of frame, I see nothing in freezer that would allow warm air in other than the door gasket being the frost is up front on right side. Gonna advise customer to let it rGo for a couple of days and see how it does. Again I emphasize please push door shut with center of handle till you feel it secure against the frame. If customer calls back I would suggest calling tech line and documenting.(Call complete)"

Found dishwasher not draining had a real loud humming noise pull the pump out and found nothing but the propeller wheel was just spinning replaced drain pump motor checked all other components I did find the wash motor making a somewhat loud humming noise while washing but at the end of repair I did find cock a roach infestation. Please (see pic) due to that I cannot guarantee any good repairs on this unit and would advise flag this dishwasher as it may have many issues. at this time unit ran and checked ok(Call complete); used 1 W11412291 (Drain pump) from stock

Unit has a defrost issue where the freezer evaporator is frozen over and unable to remove. Cover is not available and it is suspected that the defrost heater has failed or the drain is frozen. Customer to buy a new unit.

"Found broken blower wheel and unable to remove from motor shaft. Replaced both motor and blower. All ok; used 1 WP694089 (BLOWER WHEEL), and 1 279827 (MOTOR) from stock"

Found customer was using extra power feature of washer and customer was not aware that this would cause minimal water at start of cycle. Instructed customer on usage.

Found unit has a leak in the sealed system and would need a compressor and possibly evaporator. Quoted for parts and labor. Customer to buy a new unit.

Found unit has a leak in the sealed system. Unit not cooling properly and ice ball at evaporator. Will need a new compressor and filter drier. Parts and labor covered by manufacturer. ; ordrng 1 WPW10507886 (COMPRESSOR )

"Installed new main control and lid lock assembly. All ok. No error codes, ran DLMS calibration cycle. ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK"

Replaced broken belt; used 1 341241 (BELT) from stock

Installed new UI panel and reset controls.

"Check unit as per customer complaint, found door lock not closing because weight was added to door lid pushing the middle dawn causing the door strike to be out of alignment. I push up middle of lid back in original position and close lid then check door lock locking on operations desire cycle.; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL"

"Tested unit unable to verify customer complaint not cooling on both sides, temperatures check normal 37 if fridge and 03 in freezer, condenser fairly clean only water filter need replace. Customer instruct to replace water filter, unit check working normal."

Customers complaint is refrigerator is loud. Inspected and found all sounds normal. Fans and compressor running as should.

"Inspected and found new ice maker is getting proper voltage but not sending voltage for heater to thaw cubes for ejection, defective ice maker. Will order again and call with return date. Ice maker will be sent back for credit after next visit.; rqstng P&A on 1 W11517113 (Ice maker)"

"Unit getting no power, checked fuse and replaced still no power. Will order transformer, magnetron and diode as customer said before unit went out it would not heat up things. Called safety to document, SR#7736711501; ordrng 1 W11256462 (diode) and 1 W11391712 (Magnetron) and 1 W11545871 (Transformer)"

"Ran diagnostics, found long fill error. Put in manual test cycle, actuated valve. No water coming in. Found water turned off at wall. Turned water on, tested, operating properly."

Replaced compressor vacuumed system recharged with 5.5 oz r134a set temps at recommended started cooling ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

F3e2 error code bake over temp when turned on power to unit bake heating up with not being selected relay sticking on control quoted for new white control

"Under 1yr warranty per service bench.Fr light has been staying off because of frost build up on switch. Found top of freezer door seal with small gap, reformed seal and sealing fully. Advised to leave closed through night to allow to reform"

"Unit does not want to go into diagnostics, took ~20 attempts to get in once and about same second time(worked fine when using different set of keys)F5e4, f2e1 errors in historyLid not open between cycles, stuck key.Cleared errors and ran test cycle said all tests passed, but found f5e4 error again, cleared and ran test again.Same error again. All keys worked in button test.Quoted for door lock, approved, bezel mount broke screwing in door lock, used longer screw that goes all the way through to mount and make usable.Gave option to replaced bezel for part plus return labor. Customer was ok with it as is.; used 1 W10861642 (DOOR LOCK) from stock"

"F7e2, f0e2, F0e5Mcu over temp, says to look for obstruction between tub and basket, spins freely.Oversuds.Off balance load.Cleared history.Ran quick diagnostic cycle, motor is not running.All other functions ran properly.No voltage coming from acu, motor tested properly with ~13ohms on each winding.Quoted for acu/labor. Will think it over, collected for service call"

Installed new heater took pics of the surrounding areas. Unit is fully operational with no leaks. Left parts with customer in case of damage claims.; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS

Installed new control Ui and harness unit is fully operational.; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC

Complaint washer making a loud squealing noise every wash even empty. I found drive belt slipping is the cause of the squealing noise. I replaced drive belt and performed a calibration cycle no additional noises or abnormalities found. ; used 1 WPW10006384 (BELT) from stock

"Checked over machine and found sensing light just blinking and customer unable to get unit started. Canceled out unit and explained all functions to customer advised unit needs to be activated to start otherwise it will not work, ran machine with clothes and all functions are working to specs ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

"Tested dryer and found unit had stopped working again and would not power on, checked power to unit and 240v present to terminal block ohmed out fuses and white fuse had blown again. Replaced fuse and checked heater wile unit was running, found machine sending proper power to heater but heat now not cycling on and off, replaced cycling thermostat checked venting and found clear ran a cycle and watched heater. Unit is now cycling heat and operating to specs ; used 1 279816 (Tml cutoff), and 1 WP3392519 (THERMAL FUSE) from stock"

"Tested dryer and found unit running but would not heat, checked voltage and found 240v at terminal block and 120 on each leg, checked thermal fuses and found good checked heater and found faulty. Replaced bad heater and lubed rollers Vivian vacuumed out unit and ran a cycle, machine now heating and operating to specs ; used 1 WP8544771 (ELEMENT) from stock"

Screws was loose on oven door. Tighten screws and replaced glass

Error code f1e0. Error code indicates control board needs to be replaced. Issue due to infestation of pests on control board. Customer was not able to verify warranty and refuse to pay.

Came to install fill tube heater. Found fill tube is clear and heater ohms out. Found open facia heater and water valve not opening when calling for water. Found this happening with both water and ice. Removed filter and tested. Water now dispensing but is chattering. Pressure high. Order regulator kit and facia. ; ordrng 1 W11637688 (Facia) and 1 W10786952 (Regulator) and 1 8212547RP (Pex line)

Cx complaint that the top rack will not stay in place. I inspected the unit to confirm the complaint. I found the clip at the end of the rack has separated not allowing it to stay in place. The rail clips need to be replaced. Im ordering the parts for the return visit.; ordrng 2 WP8565925 (Upper rack stop)s and 2 WPW10508950 (Rack stops)s

Complaint that the unit has marks on the cooktop. Found no cracks nor discoloration on the glass. Was able to remove some of the spots on the glass with just water and paper towel. Showed customer how the marks could be removed and that they are not permanent. Mentioned to the customer that the glass just needed proper cleaning. No parts needed to be ordered.

I called into techline as instructed to document the issue. The track arm is not a replaceable part. The unit can not be repaired.Sr7736750316

Observed yoke is stripped on auger motor. It turns loosely by hand; ordrng 1 W11671282 (Auger motor) and 1 WP63052-2 (Yoke)

Found d bottom of right side fresh food door damaged causing door not to close properly. Needs new door and cam. Customer would like new air filter. ; ordrng 1 W10311524 (Filter) and 1 LW10865738 (Fresh food door)

"Cx complaint that the unit is violently shaking. I inspected the unit to confirm the complaint. I found no error codes. The unit was wobbling, I even the feet to make it steady. I ran a service cycle, all components passed with no issues. The suspension rods are a little more loose than normal Contributing to the aggressive shaking. Im ordering the suspension rods for the return visit.; ordrng 1 W11130362 (Suspension rods)"

"Cx complaint that the unit is not finishing cycles. I inspected the unit to confirm the complaint. I found error codes: f7e1 f2e1. I checked under the unit and found the cam wheel loose and the belt shredding. I tightened the cam the ran a service and calibration cycle, the cam still slips. The control is intermittent in response as well. The unit needs a new cam, belt and control to resolve the issue, Im ordering the parts for the return visit.; ordrng 1 W10721967 (Clutch) and 1 WPW10427633 (Shield) and 1 W11603810 (Control)"

"Customer complained unit heating like she wanted. Found unit was heating writhing range with average temp of 403° set at 405° informed customer unit is working as designed, to check owners Manuel for more information. Informed her that metal thermometers wont work and to no open door when preheating. Verified proper operation."

Compressor not coming on lost complete cooling getting power to inverter board ; ordrng 1 W11599968 (Compressor) and 1 W11109499 (Filter dryer) and 1 W11592037 (Overlay) and 1 W11592058 (Thermostat) and 1 W11598145 (Inverter)

Cx complaint that the units burners are intermittent. I inspected the unit to confirm the complaint. All burners turned on with no issues but they did not get orange even on high. I waited 10 minutes and two of them (LF & RR) eventually turned orange. The cx said this has been an ongoing issue with all burners. Im ordering new element coils to resolve the issue.; ordrng 2 W11396792 (Element coil)s and 2 W11396790 (Element coil)s

"Tested unit and found machine filling up ice bin with water and freezing it up causing it to be a big block of ice, cycled ice maker and found when filling unit would over flow from back fill tube. Removed ice maker and found fill clogged up causing the over flow, removed clog and cycled ice maker again, unit now filling properly. Checked water valve for leaking and it seems to be holding advised customer looks like its ok let unit make ice for 24 hrs and go from there"

"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found the control panel says close door. I checked the interlock switch, it was popped out of position. I corrected the position and tested the unit for the cx. The unit is working as designed."

Customer states clothes come out wet an the unit keeps filling with water while in standby. Customer unplugged washer and cut water off. Plugged unit back in and placed unit into drain spin to get the standing water out of the machine. Turned water on and ran a diagnostic cycle unit is showing an overflow error. Found unit to have a stuck hot water valve causing the unit to continuously fill.; ordrng 1 W11316255 (Valve)

Checked unit found control would not go into component test also error code for latch ordering control and latch; rqstng P&A on 1 W11322901 (Control) and 1 W11565030 (Latch)

Freezer dispenser door needs two techs to installed the area is confined and the wires on the bottom need to be feed thru a hole in the hinge to hook them up; O-emld tckt

F6e3 code displayed on user interface. Error code pertaining communication between user interface and control board. Ordering both boards; ordrng 1 W11591400 (User interface) and 1 W11632339 (Control board)

Observed broken door catch and bezel. Went into diagnostics and got f7e7 error code. Visual inspected rotor and motor. Rotor is missing screw that holds it to motor. Ordering door latch bezel rotor and screw.; ordrng 1 W11394572 (Door latch) and 1 W11545554 (Bezel) and 1 W10752189 (Rotor screw) and 1 W10915701 (Rotor)

Did bearing test by removing bolt on rotor. Basket was completely free to move and not stable. Basket bearing will need to be replaced. Basket is no longer available.

Dryer not starting. Found broken door switch. Replace and all checks ok. ; used 1 WPW10569603 (DOOR SWITCH) from stock

"Installed new thermal fuse and cycled, tested fine.; used 1 WP3392519 (THERMAL FUSE) from stock"

"Customer had broken adjuster, replaced adjusters from ts. Reassembled and took pictures. Verified operation. ; used 1 W10712395 (ADJUSTER) from stock"

"Installed new fuse and interlock all checks ok. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK SP W11245251 and 1 WPM0805101 FUSE,MONITOR 20A"

"Complaint dryer, making a burning smell. I found dryer vent was not connected at all. Burning smell was caused by brand new element. Never being used before coupled with the vent not being connected. No safety issues found with dryer today. Tested wash machine as well. no leaking found with washing machine. No additional issues found at this time. dryer was dented, creating a vibrating noise. Hi adjusted back cover of dryer, eliminating vibration. Noise."

"Water leaking from behind the ff ice box making ice normally ball of ice around damper assembly temp in ff section was set at 42 changed to 38 ; rqstng P&A on 1 5303918784 (Air handler) and 1 5304508008 (Damper gasket) and 1 5304508741 (Air tower), states that autho needed"

Checked unit found gearcase noisy on spin ordering gearcase and agitator did not com off ordering agitator and screw; ordrng 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W11449840 (Gearcase)

"After visual inspection, a broken door switch was observed: Installed new door switch ; used 1 WPW10569603 (DOOR SWITCH) from stock"

Found breaker tripped upon arrival. Flipped breaker on. Verified unit powers on and is cooling properly. Inspected all wiring and component operation. All functions check ok. Breaker did not trip while in home. Unit is on a gfci breaker and is not designed for gfci circuit. Referred customer to whirlpool for further resolution.

Checked and found no ice n bin. Manually cycled ice maker. Would not complete cycle correctly. Ordering ice maker.; ordrng 1 W11546935 (Ice maker)

"Found a rod slightly bent, also no sound absorber pads on unit. Will order new ones. Ran diagnostics and found no error codes. Adjusted legs and still off balance.; ordrng 1 W11217817 (suspension) and 4 W11096159 (Sound absorber)s"

"Found a wire loose in junction box. Ran diagnostics cycle, tested ok."