We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
12/21/2023
"I installed the ordered parts and tested the unit for the cx. The unit is still starting and stopping. I checked incoming voltage and the unit was only getting 123v. The unit needs proper voltage to work properly. The issue is with the electrical outlet not the dryer.; dspstn on spec-tagged invntry: 1 279827 MOTOR 1 WP694089 BLOWER WHEEL , and 1 WPW10185982 TIMER"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
12/21/2023
"Cx complaint that the burner heads continue to click when the flames are turned off and the LF burner takes many attempts to light. I inspected the unit to confirm the complaint. I found the LF double burner screwed too tight together, I loosened the screw and the burner head worked much better. I checked the switch harness and I seen no visible damage. I did notice the 2 right burner igniters still click thought the burners are off. The unit needs a new switch harness to resolve the issue. The cx thinks the unit is in warrranty and will inquire about that first rather than pay for the repair today.; O-emld tckt"
We serviced a
MAYTAG WASHER
Model A512
Near Somers, Connecticut 06071
Roger R.
Job Details:
12/21/2023
Found unit has bad snubber pads on washer base. Also has clogged cold water inlet and slow fill on cold. Ordering snubber kit and valve. ; ordrng 1 203956 (Damper kit) and 1 205613 (Valve)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near West Hartford, Connecticut 06110
Chuck M.
Job Details:
12/21/2023
Customer complaint is that dryer would not start. Tested voltage and it checked ok. Pressed start button and dryer started and is heating and working properly.
We serviced a
LG WASHER
Model wm2101hw
Near Windsor, Connecticut 06095
Gary V.
Job Details:
12/21/2023
"Inspected and found multiple problems, door gasket leaking, shock absorbers worn out, and entire tub loading with debris and residue build up, quoted for door seal repair to stop the leak, she will call if wants repair.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Chaplin, Connecticut 06235
Amanda R.
Job Details:
12/21/2023
Complaint making noise its vibration noise no saved errors not drying in one cycle recommended cleaning venting ; ordrng 1 W11525997 (Control) and 1 4392067 (Kit)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Charlotte, North Carolina 28212
Robert A.
Job Details:
12/21/2023
"The cx did not answer the door. The number is his mom, she called and texted multiple times. No one opened the door. I did not diagnose the unit.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
12/21/2023
Complaint refrigerator making loud noises not making ice. I found icemaker fill tube is frozen over will need water inlet valve will need heater and fascia and ice maker . Also found damper control is the cause of noise.; ordrng 1 W11658802 (Ice maker) and 1 W11482383 (Valve) and 1 W11087201 (Heater) and 1 W11637688 (Fascia) and 1 WPW10479155 (Damper)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
12/21/2023
"I replace controls, tested operations no additional issues found performed a control board DLMS calibration cycle as well. Also performed a quick wash cycle. No issues found all operations are functional."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ17
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
12/21/2023
"Complaint, buzzing, humming noise goes away when freezer doors opened. I found noises caused by vibrational noise from motor housing vibrating against back wall of freezer. I applied sealer gum, insulation, which dampened noise dramatically no parts needed, considered normal noise by manufacturer. page 14 and 15 buzzing popping hissing gurgling pulsating creaking cracking knocking are all normal per use and care guide."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Willington, Connecticut 06279
Amanda R.
Job Details:
12/21/2023
Replaced motor sump I left there last visit ; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP
We serviced a
WHIRLPOOL DRYER
Model MED5707TQ0
Near Charlotte, North Carolina 28215
Robert A.
Job Details:
12/21/2023
Cx complaint that the unit is not turning on. I inspected the unit to confirm the complaint. The unit is getting 245v from the wall and at the terminal block. The thermal fuse is blown and needs to be replaced. I replaced the thermal fuse and tested the unit for the cx. I collected the payment by CC. The unit is working as designed.; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Ashford, Connecticut 06278
Amanda R.
Job Details:
12/21/2023
Night light bulb blew replaced bulb then light wouldnt turn off needs new control ; ordrng 1 W11545876 (Control)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Hebron, Connecticut 06248
Jeremy B.
Job Details:
12/21/2023
"Installed new suspension, adjusted legs so washer level. Ran calibration then self test. Had customer put load of towels in ran spin mode all checks ok. Instructed customer on proper load size."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/21/2023
"Removed and replaced main control and console. Reassembled, tested dishwasher, all functions test good and dishwasher operating properly."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/21/2023
"Tested oven, found igniter not glowing or heating. Removed and replaced igniter, tested, oven now operating properly.; used 1 12400035 (Igniter) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/21/2023
"Checked and tested. Found compressor not starting, just clicking. Took amp draw, found compressor pulling 14 amps trying to start. Compressor failed. Sealed system covered under 60 month warranty. Ordering compressor kit. Checked part availability and scheduled return for 1/2 AM. Collected for service call on cc.; ordrng 1 W10507884 (Compressor kit) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304DSS0
Near Bolton, Connecticut 06043
Jeremy B.
Job Details:
12/21/2023
Found delay wash light not lighting needs new panel. ; rqstng P&A on 1 WPW10537414 (Control panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Enfield, Connecticut 06082
Roger R.
Job Details:
12/21/2023
Found loose door seals on both doors. Reheated both seals and reset back into channels. All set okay should be good.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Suffield, Connecticut 06078
Roger R.
Job Details:
12/21/2023
Checked unit found had off balance pause code F0E9 and nothing else. Unit checks okay.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Suffield, Connecticut 06078
Roger R.
Job Details:
12/21/2023
Found unit has a bad capacitor in the motor circuit. Quoted 79.99 plus tax for capacitor and$199 labor rate. Installed new capacitor and tested. Customer states they have authorization form whirlpool. Tried calling office. Was not able to get through. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS4
Near Springfield, Massachusetts 01108
Roger R.
Job Details:
12/21/2023
Installed new wire harness due to intermittent ignition in oven. New harness working properly.
We serviced a
LG RANGE
Model LRE30757ST/00
Near Springfield, Massachusetts 01118
Roger R.
Job Details:
12/21/2023
Installed new relay board for oven . Unit working properly and heating on all elements.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, North Carolina 28215
Robert A.
Job Details:
12/21/2023
"Cx complaint that the unit is still making a knocking noise while it washes. I inspected the unit to confirm the complaint. I found no error codes, the cx has video of the noise. The noise occurs during agitate. I ran a service and calibration cycle, the noise did not appear in either cycle. I ran manual fast and slow agitate as well, still no noise. I honestly think the noise sounds normal from the slider changing directions because of the weight of the load. I called Techline to document the issue they considered the noise to be normal and do not recommend any parts replacement.Sr7738076144"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Charlotte, North Carolina 28227
Jeff L.
Job Details:
12/21/2023
Unit had bad gear case and washplate was locked on shaft like glue. Customer is getting a new unitCall complete
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
12/21/2023
Returned to install new cooktop. Installed cooktop. Showed customer verified proper operation.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Iron Station, North Carolina 28080
Ryan S.
Job Details:
12/21/2023
Customer complained unit wasnt operating correctly. Found multiple f6e4 errors from recent dates. Ordering Ui panel and both appliance manager control boards. Informed customer office will call when parts come in and job is authorized. ; rqstng P&A on 1 W11297709 (UI panel) and 1 W11261167 (Control board) and 1 W11261169 (Control board lower)
We serviced a
JENN-AIR VENTHOODS
Model JXW8536HS1
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
12/21/2023
Customer complained unit lights falling out. Upon arrival found lights falling out of panel due to defective clips on lights. Ordering 36 light panel assembly. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11321564 (36 led ligt panel)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Pineville, North Carolina 28134
Mitch H.
Job Details:
12/21/2023
"Checked and found display completely blank. Would not respond to any inputs. Checked and fuse is good. Requesting P&A for control and panel. Checked part availability, panel is on b/o. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11184553 (Panel) and 1 W11342846 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
12/21/2023
"Called, got voicemail, mailbox was full. Arrived, advised customer that this was a COD call. Customer says she has an extended warranty and was not going to pay the service call. Explained that if she has a warranty she has to go through the warranty company for service. No diagnosis or work performed."
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
12/21/2023
"Tested and ran diagnostics. No stored error codes. Ran component tests, found actuator just chattering and not shifting. Removed actuator, checked clutch, found it binding. Replaced clutch and actuator. Ran DLMS calibration, completed correctly. Ran component tests for agitate and spin. Actuator and clutch worked properly. Ran for diagnostics test cycle, when it reached wash actuator began chattering again. Found that if I turn basket by hand and restart it will work. Gear case is binding. Ordering gear case and agitator. ; ordrng 1 W11449840 (Gear case) and 1 W11550891 (Agitator) and 1 2Xtime (2X time), used 1 W10913953 (Actuator), and 1 W10721967 (Cam) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Thomaston, Connecticut 06787
Jimmy R.
Job Details:
12/21/2023
"Ran washer and found unit making a grinding when spinning and agitator moving wile unit is trying to spin, ran diagnostics and found errors F7e5 shifter failure F5e4 lid not open between cycles f2e1 stuck key checked slider and found slider had come loose and started to melt the side of it from friction. Replaced faulty slider and recalibrated machine, ran a wash and spin and all operations are now working to factory specs ; used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW0
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
12/21/2023
Installed new inverter box and plugged unit back on checked compressor and unit came on and is now cooling and operating to specs. Advised unit will need 24hrs so temps get regulate
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
12/21/2023
"Ran washer and found unit would make noise when customer was washing and spinning clothes. Checked for errors and found none ran a self test cycle and unit went threw properly added clothes to cycle and found when washing belt would make noise, checked belt and belt seems loose ran a spin and belt started to squeal super loud. Replaced faulty belt and ran another spin, checked all operations and unit is now spinning proper and no more noise ; used 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
12/21/2023
Installed new latch and leveled unit ran a wash cycle and all operations are now working to factory specs
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
12/21/2023
"Tested unit and found when running unit would not heat up and magnetron not making any noise, removed microwave and tested magnetron found power going to mag but not coming on, replaced magnetron and tested unit found unit making a loud buzzing noise. Found noise coming from transformer unit will need a new transformer also ordering capacitor and diode to be safe. Spoke with safety they had noted everything ; ordrng 1 W11545872 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode), dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"
We serviced a
WHIRLPOOL DRYER
Model WED9550WW0
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
12/21/2023
Customer complaint is that dryer was noisy. Found idler wheel and rollers worn out. Used repair kit from T/S. Showed customer it works. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hartford, Connecticut 06112
Chuck M.
Job Details:
12/21/2023
Customer complaint is that dryer was not heating. Found high limit thermostat open. Replaced from T/S and tested. Dryer is heating. Advised customer to correct venting. ; used 1 279769 (THERMAL CUTOFF) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Woodstock, Connecticut 06281
Amanda R.
Job Details:
12/21/2023
Customer states leaked three cycles after switching to different soap tested today couldnt duplicate issue
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ1
Near Dudley, Massachusetts 01571
Amanda R.
Job Details:
12/21/2023
Fae5 Replaced sump assembly threw error code restarted it
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bloomfield, Connecticut 06002
Gary V.
Job Details:
12/21/2023
"Inspected and found the other ff compartment door switch broken, replaced that switch as well, cycled and tested fine now.; dspstn on spec-tagged invntry: 1 W11123941 SWITCH , used 1 W11396033 (LIGHT SWITCH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bloomfield, Connecticut 06002
Gary V.
Job Details:
12/21/2023
"Installed new inlet valve and cycled, tested fine."
We serviced a
LG DRYER
Model DLE7100W
Near Enfield, Connecticut 06082
Gary V.
Job Details:
12/21/2023
"Customer canceled, she will call back in if she needs service."
We serviced a
WHIRLPOOL DRYER
Model MDE5500AYW
Near Avon, Connecticut 06001
Chuck M.
Job Details:
12/21/2023
Customer complaint is that dryer had a burning smell. Checked inside dryer and no signs of any burning. Dryer is cycling properly and venting is clear. No problem found.
We serviced a
WHIRLPOOL DRYER
Model LER8857EQ1
Near Charlotte, North Carolina 28212
Jeff L.
Job Details:
12/21/2023
"Found dryer heating normally. When pulling the vent off back of dryer I noticed the vent underneath the house was broke off due to customer having insulation put under house last week. The dryer is working and operating normal. The problem is the venting is right thru the floor and hitting insulation backing heat and moisture back into dryer giving off a heated burn smell. I advised customer to have code pipe put in 4 galvanized pipe, there is nothing wrong with the unit.Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Charlotte, North Carolina 28278
Jeff L.
Job Details:
12/21/2023
Unit was not level all other operations are normal.. unit ran and checked okCall complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Belmont, North Carolina 28012
Jeff L.
Job Details:
12/21/2023
540-476-0237 William call to schedule appt. Tried to call office to schedule but no one was available Part#W11622490Part#W11414078; ordrng 1 W11622490 (UI) and 1 W11414078 (Tub seal)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Harwinton, Connecticut 06791
Chuck M.
Job Details:
12/21/2023
Installed dishwasher door panel. Checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Mbf1958xes3
Near Burlington, Connecticut 06013
Chuck M.
Job Details:
12/21/2023
Customer complaint is that refrigerator was making a clicking noise. Inspected and found ice maker was cycling and shut off arm was pulled out of ice maker. Customer mentioned that unit leaked as well. Found drain covered with ice. Cleared drain and left ice maker unplugged. Customer does not use ice maker.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Farmington, Connecticut 06085
Chuck M.
Job Details:
12/21/2023
Customer complaint is that water was leaking from ice room onto dispenser pan. Inspected and found ice maker overflowed and was not seated properly. Corrected ice maker seat position. Advised customer to allow time for unit to stabilize.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Putnam, Connecticut 06260
Amanda R.
Job Details:
12/21/2023
Cockroaches literally walking all over washer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Killingly, Connecticut 06241
Amanda R.
Job Details:
12/21/2023
Not freezing ice cream not making ice in either ice maker condenser coils dirty cleaned if dosent fix issue will need sealed system work
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HN-1
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
12/21/2023
"Inspected and found micro door assy harness connector and display board malfunctioning, quoted for door replacement and they will call."
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
12/21/2023
"Installed new dryer drum and cycled, tested fine."
We serviced a
KITCHENAID RANGE
Model KIRS608BSS0
Near Vernon, Connecticut 06066
Gary V.
Job Details:
12/21/2023
"Inspected and found both left side and right side surface induction controllers no longer functioning, quoted and they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2571XEM0
Near Torrington, Connecticut 06790
Jimmy R.
Job Details:
12/21/2023
Checked ice maker for leaking and found water was pushing up threw waterline connection in ceiling of fridge checked ice maker and found fill channel on ice maker clogged up causing water to back up and freezer then freeze over. Removed ice maker and melted ice reinstalled and cycled water found water now filling properly and all operations working to specs
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
12/21/2023
"Retuned to install new gearcase, installed gearcase and reassembled unit. Ran service mode and all functions working properly. Ran spin several times and no noises out of ordinary operation. Verified unit working as designed."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
12/21/2023
"Customer complained of noise. Confirmed complaint, inspected unit and found motor shaft damaged causing fan wheel to break and cause noise. Ordering fan wheel and motor. Scheduled return call for 12-28-23 am. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Fan wheel.)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killingly, Connecticut 06239
Amanda R.
Job Details:
12/21/2023
Cant collect 129 need to reschedule with cc on file
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Wrentham, Massachusetts 02093
Aimee
Job Details:
12/21/2023
Found the wash pump not working no error code for wash pumpDiverta valve stuckCust buying new
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
12/21/2023
"Washer not draining. Found broken wire was able to repair ran test washer not agitating cam broken. Replaced and tested all checks ok will replace harness. ; rqstng P&A on 1 W11643701 (Harness), used 1 W10721967 (CAM KIT) from stock"
We serviced a
KENMORE DRYER ELECTRIC
Model ="110.64082200"
Near Medway, Massachusetts 02053
Aimee
Job Details:
12/21/2023
Tested key pad all working through key pad testTested Contrl @ p3-14 to p4-2 no resNeed Contrl n/a
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
12/21/2023
User interface not responding. 120vac to control and 5vdc going to interface. Is corrosion at connector on control. Cs replaced harness and same.Quoted for user interface with explanation control may also be needed.Saved quote and collected for service call
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
12/21/2023
"Cs believes basket disconnected from washer. Found unit full of water with blanket, not disconnected just compressed with weight. Unit not responding l, wont turn on. 120vac at wall and at control, no light on control.Quoted for control/labor, saved estimate and collected for service call only."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
12/21/2023
"Fresh food section not cooling properly. Found evap fan not running getting 0vac. Reset power and fan came on and unit cooling properly. Will order and replace control. ; ordrng 1 W11548534 (Control), dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
12/21/2023
Complaint not dispensing water out of the refrigerator like it should. I found water filter is clogged creating a low water pressure issue while customers trying to dispense water. I am installed blue by bass cap. Customer had full water pressure is dispensing with no issues. No additional refrigerator shes found at this time. No additional issues reported by customer at this time either
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
12/21/2023
Installed new insulation and toe kick all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
12/21/2023
Not making ice and water stops dispensing a few seconds after water flows the first time after a couple hours then starts flowing after a few mins again and you can fill as many cups as you want. Called tech support and there are no recommendations for repair unless problem when running test 120 in diag the motor on icemaker only hums and not turning needs new icemaker. Called tech support was given this SR# 7738076970 customer will buy and install.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near East Hampton, Connecticut 06424
Jeremy B.
Job Details:
12/21/2023
Fresh food section not cooling. Customer said back wall in freezer frozen. Removed panel found loose heater connector secured. Please alloy24hrs for temps to stabilize.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAES
Near Gastonia, North Carolina 28056
Jeff L.
Job Details:
12/21/2023
Replace parts ordered unit ran and checked OK call complete
We serviced a
WHIRLPOOL RANGE GAS
Model WFG550S0HZ1
Near Indian Land, South Carolina 29707
Jonathan J.
Job Details:
12/21/2023
"Complaint knobs, not turning cooktop on anymore I found three of the knobs are split and broken plastic knobs and two of them are perfect. Unit will need new knobs to fix no additional issues found at this time with oven or cooktop. customer declined repair is going to pursue alternative options."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Springfield, Massachusetts 01104
Roger R.
Job Details:
12/21/2023
"Removed compressor using APA and manufactures recommendations. Recharged with 68 g R600a.; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504433 COUPLER , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS6A
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
12/21/2023
"Replaced icemaker, new part had a cracked fill cup, was able to transfer fill cup from original. Advanced icemaker and filled, which original had failed to do in several attempts last visit. Cs to monitor; dspstn on spec-tagged invntry: 1 241798231 ICE MAKER"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
12/21/2023
"Complaint, when unit is powered on, makes a high-pitched beeping noise that will not beep but just whistles I found user interface is being shorted across on amplifier speaker to whistle due to cockroach infestation cannot service due to cockroach live bugs running across computer systems."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Indian Land, South Carolina 29707
Jonathan J.
Job Details:
12/21/2023
"Complaint unit was not keeping time. I found unit needs to be prepared to Unit is now paired to Wi-Fi and is keeping time automatically updated Clock by itself. No additional issues found no error codes and fault history customer recently had the user interface, replaced and main control board replaced by a different servicing company for the same problem unit would not keep time."
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Burlington, Connecticut 06013
Chuck M.
Job Details:
12/21/2023
Installed control and tested. All keys are working.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near North Attleborough, Massachusetts 02760
Aimee
Job Details:
12/21/2023
Installed wash plate spin basket and suspension rods with gearcase and calibrated and tested When pulled old basket there was no drive hub clip.Used truck stock to secure tub.; used 1 W10528947 (Hub) from stock
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near West Bridgewater, Massachusetts 02379
Aimee
Job Details:
12/21/2023
"Found a coin in the wash plate ,removed coinTested found high pitch squeal in spin cycleReplaced the slide noise still thereGear case leaking oil and hear it at clutch and slider.Will need to cut out wash plater couldnt remove.Found a lot bounce in the suspension rodsExtra time 2 slots and last stop pm; ordrng 1 W11130356 (Supension rods) and 1 W11393685 (Gear case) and 1 W10902814 (Wash plate) and 1 W10752187 (Bolt wash plate) and 1 W10909670 (Spanner nut) and 1 W10754448 (Clutch), used 1 W10734521 (Slider) from stock, states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
12/21/2023
"Customer complained unit leaking into drip tray, from little black drip hoses on each side and from the front corner. Ran unit with customers detergent and with front panel off to check inside door while running. Found leak from left side down side, installed clear door and ran unit.mfound water getting past door gasket. Replaced gasket and ran unit. Verified no leaks ; used 1 W11483553 (GASKET) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ06
Near Northampton, Massachusetts 01062
Mike K.
Job Details:
12/21/2023
"Unit under 1yr wp warranty per service bench. Rf door not sealing upper right hand side and top. Door had been switched when installed. Reformed seal and sealing fine. Instructed to leave door closed for next several hours to let door gasket reform.Unit is also out of level, but adjustment are already at max to level front to back, no further adjustments can be made"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB0
Near Rock Hill, South Carolina 29730
Jonathan J.
Job Details:
12/21/2023
"8033892692 Mary call first and for everything complaint left rear front, right rear right elements will not heat at all. I found three infinite switches have failed. I found front right element appears to have never been plugged in correctly. Main power wire had grounded out to frame, causing element damage and harness damage leading to failure of front right infinite switchand element infinite switch for front, right element element, and harness. Harness on back order office to call when part comes in.; ordrng 1 WP3149400 (Infinite switch) and 1 W10823696 (Element front right) and 1 W11134602 (Right cooktop harness), used 2 WP3149400 (INFINITE SWITCH) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near York, South Carolina 29745
Mitch H.
Job Details:
12/21/2023
Tested and ran diagnostics. All fans operating properly and quietly. Found damper making rattling noise as it moves. Ordering damper.; ordrng 1 WPW10479155 (Damper)
We serviced a
MAYTAG DISHWASHER
Model MDB8959AWS6
Near Torrington, Connecticut 06790
Jimmy R.
Job Details:
12/21/2023
"Checked over unit due to leaking water and found water had been leaking from the front of machine, removed kick panel and checked all connections and drain hose found all ok. Ran unit and noticed machine was tipped forward and the front legs had fallen down, fixed level of unit and secured front legs to stay ran unit threw a normal wash and a heavy wash and no leaking, rechecked drain line and water connection and all are dry, unit operating to specs ; dspstn on spec-tagged invntry: 1 WPW10545278 DRAIN HOSE"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS0
Near Charlotte, North Carolina 28215
Robert A.
Job Details:
12/21/2023
"Cx complaint that the units broil element heats more on all oven settings. I inspected the unit to confirm the complaint. The bake element heats during bake, the bake element ohms are 24 ohm within range. The broil element is very bright on even on bake cycles. I traced the schematics and the K2 relay is stuck open. I removed the red wire from the thermal fuse while the oven was off and there was still 123v on the blue wire at the thermal, there shouldnt be unless the oven is on. When I reconnected the red wire there was 123v from the open relay at p 5-4, there shouldnt be when the oven is off. The 7nit needs a new control board to resolve the issue. I quoted the cx for the parts and collected the service call by CC. The cx does not want to repair the unit.; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, North Carolina 28213
Robert A.
Job Details:
12/21/2023
Cx complaint that the unit bangs aggressively to begin cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The unit did aggressively shake during spin. I checked the leveling feet and one of the leveling feet came out of position. I corrected the position and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Bessemer City, North Carolina 28016
Ryan S.
Job Details:
12/21/2023
"Customer complained back right burner not working. Asked customer for purchase recipe, tenant said she was renting and called someone, they said landlord was coming. Landlord came and said he was told by whirlpool that they could tell it was under warranty. Informed him since unit isnt in entitlements proof of purchase is needed. No one in office was available, customer called whirlpool , customer service said that it was in warranty 5-30-23. Technician got on the phone with me and said it is showing in their entitlements that it is in warranty. Double checked model serial number and she said yes its showing as 5-30-23 purchase date. Replaced parts from pre id ts. Verified proper operation of left rear burner . ; dspstn on spec-tagged invntry: 1 WP3149404 INFINITE SWITCH"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Hadley, Massachusetts 01035
Mike K.
Job Details:
12/21/2023
"Replaced main control board, ran broil for over 5 minutes with no issue."
We serviced a
MAYTAG RANGE
Model MER8800FZ5
Near East Hampton, Connecticut 06424
Jeremy B.
Job Details:
12/21/2023
Range displaying f8e0( upper cooling fan too low) this model only has a convection fan. The control isnt programmed properly. Called tech support needs new control.; ordrng 1 W11594263 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
12/21/2023
Cx complaint that the units lid is not opening. I inspected the unit to confirm the complaint. I found the lid lock not engaging. I replaced the lid lock with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11307244 (DOOR LOCK) from stock
We serviced a
SAMSUNG OVEN
Model NE594R0ABSR/AA
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
12/21/2023
Replaced convection fawns verified working with n convection bake.
We serviced a
KITCHENAID OVEN
Model KFGD500ESS11
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
12/20/2023
"Cx complaint that the units door are misaligned. I inspected the unit to confirm the complaint. I found the unit works fine, oven and burners. The discrepancies in the door alignment can barely be noticed. The cx sees the area where the top of the lower door and bottom of the upper door meet is uneven. I explained that way he doors pivot at the hinges will not allow them to be perfectly even with the depth of the gasket. The cx is not satisfied with the answer. The unit functions are fine and the unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
12/20/2023
The parts were installed and unit was tested. The unit works as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Thomaston, Connecticut 06787
Jimmy R.
Job Details:
12/20/2023
"Removed old compressor and brazed in new filled unit with 6.00 oz 134 a and checked cooling, unit started to cool shut unit down and replaced harness and door sealed door control with silicone to stop water from getting in. Plugged unit back in and both section are now cooling and all operations are working to specs ; dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near New Britain, Connecticut 06053
Chuck M.
Job Details:
12/20/2023
Installed wash motor assembly. Ran diagnostics cycle successfully. Showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Charlotte, North Carolina 28273
Jeff L.
Job Details:
12/20/2023
Found the washer completely dead power good at outlet apparently there was some kind of surge thru the wiring harness that took at all operations ordering parts to make a good repair. Office will call customer when parts come inPart#W11478525Part#W11419052Part#W11394572Part#W11112750; ordrng 1 W11478525 (UI) and 1 W11419052 (Control) and 1 W11394572 (Lid switch) and 1 W11112750 (Harness)
We serviced a
MAYTAG WASHER.
Model MVWX655DW1
Near Charlotte, North Carolina 28278
Jeff L.
Job Details:
12/20/2023
Found drain pump not working just humming took hoses off to see if something was caught. There wasnt anything found motor completely locked up needs new pump also found a good bit of gear case fluid all over plastic cover for pulleys. After showing the customer the fluid underneath they decided to get new unit; used 1 W10876600 (Drain pump) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Suffield, Connecticut 06093
Mike K.
Job Details:
12/20/2023
Replaced heating element per service pointer and covered under authorization S17304.Ran diagnostic cycle and verified not leaking.; used 1 W11537778 (HEATER W/NUTS) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
12/20/2023
"Led lights out, deli drawer out, not cooling either section, compressor/fans not running. Diverter constantly clicking.Ran test 4, compressor never came on. Wont come on in test 5 either. Buzzing on power board, led board, no visible damage to any of the boards. When first unplugged / plugged would start as normal, normal Home position diverted sounds, compressor would come on for a second then go off and just making a clicking at diverter. Attempted multiple times disconnecting reconnecting connectors, tapping on relays, then one time it restarted and unit running, compressor/fans running and deli drawer control on. Buzzing on boards stopped. Lights are all still off. With the abnormal buzzing at power and led board would replace them before any individual lights.Redid all connections on led board and now lights are on as well. Keeping quote for power board, but as of now everything is back up and running."
We serviced a
WHIRLPOOL WASHER
Model MVWB755DW0
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
12/20/2023
"Unit stopped mid cycle, no lights, no response, cs did cycle breaker and nothing. Unit has 120vac at control board, verified no response. Ordering u/i and control.Office to contact cs when parts come in to schedule return.; ordrng 1 W10914560 (Console) and 1 W10812424 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Chicopee, Massachusetts 01013
Mike K.
Job Details:
12/20/2023
"Replaced cooktop and tested burners, all test good and no noise coming from new cooktop when pressed"