We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
06/19/2023
"Under warranty per service bench, took photo of receipt.Cs had video has sound, and complaint of not draining/running.Replaced drain pump and still getting a grinding sound, this one from the actuator, removed and reset can, and replaced actuator. Tests fine, filled and went into agitation fine, cancelled and drained fine, put into drain and spin and spun out fine.; used 1 W11399437 (DRAIN PUMP), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
KENMORE WASHER
Model 110.2710231
Near Longmeadow, Massachusetts 01106
Mike K.
Job Details:
06/19/2023
"F5e1, F7e1, lid up fault and speed sensor fault.Cleared history, ran self test. Failed at spin test, F7e1 error.Checked undeneather and clear, but resisting spinning basket with cam, spin basket by hand and can hear gear case grinding, bad gear case.Quoted for 2x labor, gear space and washplate.Denied, collected for service call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Litchfield, Connecticut 06778
Jimmy R.
Job Details:
06/19/2023
"Check unit found block of ice on freezer floor, remove evaporator cover and back cover to compressor and found that drain is clogged. Steam and clean drain and position heater drain clip into drain. Flush drain with water to verify drain unplugged and reinstalled covers and check unit working to specs."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
06/19/2023
Installed new transformer. Tested and verified proper heating and operation. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Gastonia, North Carolina 28054
Mark C.
Job Details:
06/19/2023
"Upon arrival customer had unit unplugged. Plugged unit back in ran quick wash cycle, unit fills and agitates momentarily then the display goes blank and the unit goes into a state of constant draining. Found units pressure hose is kinked causing the unit to sense an overflow situation. Adjusted hose unit is fully operational."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near West Springfield, Massachusetts 01089
Jeff L.
Job Details:
06/19/2023
"Found evap fan motor not running, checked voltage going to fan checked good at 120v. Upon spinning the motor shaft it was warped and hard to turn by hand advised customer fan motor had burnt up and needs to be replaced. I will have to order part and return to complete call. Part number for fan #WP2315549Part is a special order item will have office call customer when part comes in if they decide to do the job.(THIS IS ESTIMATE ONLY) indie save estimate and sent to customer; rqstng P&A on 1 WP2315549 (evap fan motor)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
06/19/2023
Found f8e1 error stored. Unit will run through quick wash but not a normal cycle. Tested and found cold water pressure low. Valve not turned on all the way. Removed hose and verified pressure is good. Reinstalled and verified valve on all the way and unit is filling properly. All functions check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Dudley, Massachusetts 01571
Angel R.
Job Details:
06/19/2023
"Ran diagnostics found F4E3 wash motor not running. F7E1 no heat. Tied to see if anything was lodged on pump, found nothing. Will order new sump pump. ; ordrng 1 W11665769 (Sump assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Killingly, Connecticut 06239
Amanda R.
Job Details:
06/19/2023
Plastic over pipe under sink preventing draining needs correct drain hoses and updated heater element ; ordrng 1 w11537778 (Heater) and 1 W11414944 (Hose) and 1 W11596052 (Clip)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Suffield, Connecticut 06093
Mike K.
Job Details:
06/19/2023
Replaced control and pressure hose. Ran on bulky items and max fill and filled properly; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Gastonia, North Carolina 28056
Mark C.
Job Details:
06/19/2023
Unit no longer makes noise due to a faulty speaker on the control.; ordrng 1 W11620481 (Control)
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Belmont, North Carolina 28012
Mark C.
Job Details:
06/19/2023
Unit is non responsive due to a damaged connection at the terminal block replaced block unit is fully operational.; used 1 279320 (Terminal block) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Charlotte, North Carolina 28216
Jenn F.
Job Details:
06/19/2023
Installed new sliders and rails in freezer.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, North Carolina 28216
Jenn F.
Job Details:
06/19/2023
"Installed rotor, slider, and clutch. Ran diagnostics. Left unused part with customer. Ran calibrations. All operations tested ok."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Avon, Connecticut 06001
Ruben C.
Job Details:
06/19/2023
Checked unit did not find any issues with unit cust has a very long run outside vent louvers are barely moving
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Burlington, Connecticut 06013
Ruben C.
Job Details:
06/19/2023
Checked unit unit is making normal comp sound unit is cooling normal no problem found
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
06/19/2023
Checked unit found heating element connection disconnected reconnected harness tested operation normal had to defrost evap
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Plainville, Connecticut 06062
Chuck M.
Job Details:
06/19/2023
Installed pressure hose and tested. Washer filled and tested washed properly. No noise detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Enfield, Connecticut 06082
Gary V.
Job Details:
06/19/2023
"Installed all parts listed and cycled back on, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Plainfield, Connecticut 06374
Amanda R.
Job Details:
06/19/2023
Fae1 dispenser electrical fault ran automatic test it did open in test ordering control and dispenser ; ordrng 1 W11412300 (Dispenser) and 1 W11506011 (Control)
We serviced a
FRIGIDAIRE WALL OVEN
Model FGEW3069UFB
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
06/19/2023
Oven will randomly start beeping in middle of the night and display F050. Checked all connections and supply power all checks ok. Needs new panel and control. ; rqstng P&A on 1 316472807 (Control) and 1 5304524016 (Touch panel)
We serviced a
WHIRLPOOL DRYER
Model WED95HEDW0
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
06/19/2023
Dryer not starting. Found good supply power. Thermal fuse and heater good. Keeps giving F1E1 needs new main control. Quoted customer. Good for 7days.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Marlborough, Connecticut 06447
Jeremy B.
Job Details:
06/19/2023
Water leaking. Found sock in fabric softer hole in tub ring. Removed fan test all checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Portland, Connecticut 06480
Jeremy B.
Job Details:
06/19/2023
Dishwasher beep bug and not starting cycle. Found water in drip pan and leak detector triggered. Found supply water at 150. Recommend lowering to 120. Dried out drip pan and ran self test all checks ok. Customer must lower water.
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Auburn, Massachusetts 01501
Angel R.
Job Details:
06/19/2023
"Found no error codes, found capacitor leaking. Installed capacitor from TS, tested ok.; used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Worcester, Massachusetts 01610
Angel R.
Job Details:
06/19/2023
Found unit outside on the customers side porch. UI on unit is completely fried and unlit. Cannot test anything without a working interface. No components are currently working but the lights. Advised customer unit should not be outside exposed to the elements specially with all the rain we have been getting. Will need to order new UI and come back. Spoke to office and it was decided under the conditions the unit is in outside exposed the warranty is null and void. Called customer to inform of the decision not to service this unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near East Hartford, Connecticut 06118
Chris B.
Job Details:
06/19/2023
Replaced both harness and heating element and ran diagnostic test and all tested properly. Heating Element reached temp as normal.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS
Near East Hartford, Connecticut 06118
Chris B.
Job Details:
06/19/2023
"Complaint that the broiler is stays on when bake settings is used. Found the broiler stays on even after the bake side reaches temp. error code F6E1 control not cycling off the broiler. Will order part for a return visit. Every time going to diagnostics the broiler will turn on too. Will order parts for a return trip. ; ordrng 1 W11567348 (Control Board) and 1 WPW10181986 (Oven Temperature Sensor), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near Lake Wylie, South Carolina 29710
Mitch H.
Job Details:
06/19/2023
"Replaced divider, auger motor and yoke. Reinstalled, tested, ice dispenser operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Wilbraham, Massachusetts 01095
Roger R.
Job Details:
06/19/2023
Installed new jazz board. Set code to 01 compressor started and unit started.; dspstn on spec-tagged invntry: 1 WPW10503278 CNTRL-ELEC
We serviced a
AMANA RANGE
Model AER6603SFS3
Near Charlotte, North Carolina 28208
Mark C.
Job Details:
06/19/2023
"Units control is unresponsive due to a lack of voltage from a pinched harness. Repaired harness control is receiving voltage but is still unresponsive, indicating a faulty control.; ordrng 1 W11536796 (Control) and 1 W11531756 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Charlotte, North Carolina 28216
Mark C.
Job Details:
06/19/2023
Units door is not sealing due to the retention channel on the fresh food door being deformed.; ordrng 1 LW10636410 (Door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near South Windsor, Connecticut 06074
Chris B.
Job Details:
06/19/2023
"Complaint that the unit is not washing properly. Found bad wash pump and bad filter screen. Tried adjusting the screen but no success. Replaced pump and working normal. Will order screen for a return visit. Motor pump is installed and running.; ordrng 1 WPW10463906 (Filter Screen), used 1 W11025157 (MOTOR/SUMP) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
06/19/2023
"Complaint, flame goes out when trying to go from medium flame to low flame on center burner. I found gas is coming out of orifice, but valve is defective. Unit will need valve to fix and burner. no additional issues found with cooktop at this time everything is working properly. ; ordrng 1 W10811599 (Burner) and 1 W11246817 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
06/19/2023
Customer complaint is that refrigerator is not cooling. Inspected and found control not responding. Ordered control. ; ordrng 1 W11524469 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
06/19/2023
Found motor not operating an diverter continuously clicking and not fining position. Order and replace sump/motor assembly.; rqstng P&A on 1 WPW10671941 (pump&motor)
We serviced a
SAMSUNG WASHER
Model n/a
Near West Springfield, Massachusetts 01089
Jeff L.
Job Details:
06/19/2023
"Customer provided receipt unit still under factory warranty. Found customer was on a well,cold water side of water valve not shutting off. The only way to get it to stop was to cut handle off at wall. Trash has gotten into the valve and stuck it in the open position allowing water thru. This normally only happens on cold water side, hot water sanitizes and breaks down sediment. For a good repair we need to change the water valve. Part# DC62-30312J; ordrng 1 DC62-30312 (Water valve)"
We serviced a
WHIRLPOOL DRYER
Model WED7400
Near West Springfield, Massachusetts 01089
Jeff L.
Job Details:
06/19/2023
"Upon arrival found dryer heating but customer complaining of long dry times. I began diagnostics and found the dryer pushed all the way up against the wall pinching dryer vent restricting air flow. I advised customer since this is a new dryer and no one has been out on it. Im gonna honor their one time install and instruct and not charge them for this call. I did make clear if we come back for same problem there will be a charge. I pulled dryer back out, repaired pinched flex dryer ran and checked okCALL COMPLETE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near West Springfield, Massachusetts 01089
Jeff L.
Job Details:
06/19/2023
"First thing I did was explained to the customer in the owners manual it explains how to use the new dishwasher such as. You must have at least 120 degrees of water running to your kitchen sink, when water is hot at sink then you may start dishwasher. Its also imperative that you keep jet dry in dishwasher at all times. Make sure you have heated option selected. If you do not have that selection it may not heat dry the dishes, may only air dry. Also advised customer to clean out lint filter after every wash. After educating the customer I checked all components of the dishwasher heating source and found wire not connected to left side of heater. Reattached wire unit ran and checked okCall complete"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Bloomfield, Connecticut 06002
Chuck M.
Job Details:
06/16/2023
Customer complaint is that knob is cracked and just turns on switch stem. Ordered knob P&A. ; rqstng P&A on 1 W11517334 (Knob)
We serviced a
MAYTAG WASHER
Model MHW4300DW0
Near Suffield, Connecticut 06078
Gary V.
Job Details:
06/16/2023
"Inspected and found multiple problems, faults for drain and main acu , quoted and they will call.; dspstn on spec-tagged invntry: 1 WPW10443885 DOOR LOCK"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Springfield, Massachusetts 01108
Gary V.
Job Details:
06/16/2023
"Inspected and found pressure system fault, spin limited fault, water ring fault, checked air dome and hose and tested fine, checked motor and cap and actuator tested fine. Unit not filling with enough water, Will submit estimate for main acu and call with return date.; rqstng P&A on 1 W11543996 (Main acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Denver, North Carolina 28037
Mark C.
Job Details:
06/16/2023
"Unit leaks from the ice maker into the unit. Placed unit into forced harvest and performed the fill test. Unit overflows due to the Valve staying energized longer that it needs to. Contacted tech line spoke with rob, Techline states it highly unlikely that a logic problem is highly unlikely, units ice maker is most likely unlevel. States replace ice maker and the maker housing.; rqstng P&A on 1 W11658802 (Ice maker) and 1 W11242954 (Ice box)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Linwood, North Carolina 27299
Jenn F.
Job Details:
06/16/2023
"Installed all parts ordered. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE 1 W11454734 GEARCASE , and 1 WPW10006384 BELT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Lexington, North Carolina 27292
Jenn F.
Job Details:
06/16/2023
Observed roaches in and on control board and housing. Pictures available.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW
Near Charlotte, North Carolina 28269
Jenn F.
Job Details:
06/16/2023
Food freezing on fresh food section. Visually Observed a damaged damper control as well as missing insulation casing. Replaced with a new damper control. ; used 1 W11645127 (DAMPER CNTRL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Charlotte, North Carolina 28262
Jenn F.
Job Details:
06/16/2023
Added rubber gasket between bottom of fridge and condenser coils to help quiet vibrations.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Charlotte, North Carolina 28262
Jenn F.
Job Details:
06/16/2023
Ran diagnostics test. Error code f7e6 motor fault. Visually observed belt coming off pulley and motor. Reinstalled belt and installed new capacitor. Calibrated unit and ran automatic test. Passed.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near York, South Carolina 29745
Mitch H.
Job Details:
06/16/2023
"Removed and replaced compressor and related components. Charged with nitrogen to 150psi, checked for leaks, none found. Allowed unit to sit under pressure for 20 minutes, no drop. Evacuated nitrogen, pulled vacuum, allowed to sit in vacuum for 15 minutes, all good. Weighed in proper refrigerant charge of 5.75 oz. Plugged refrigerator in, checked operation, all tested good, and cooling correctly.; used 1 W11506635 (Coupler) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
06/16/2023
"Ran diagnostics, found F9E1 long drain error. Called tech line spoke to Andrew SR# 7736593256, he believes there is a problem with the pressure hose or air dome. Checked air dome for an obstruction, none found. Ordering pressure hose.; ordrng 1 WP353244 (Hose)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hampden, Massachusetts 01036
Gary V.
Job Details:
06/16/2023
"Inspected and found timer motor getting 120 volts but not turning, replaced timer and cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Wilbraham, Massachusetts 01095
Gary V.
Job Details:
06/16/2023
"Inspected and found unit no longer defrosting, ohmed bimetal and heater circuit and tested fine. Needs jazz board replaced. Spoke with Nikki and computer was down, shes going to look to see if we ever replaced jazz board and if its in warranty or not.; rqstng P&A on 1 WPW10503278 (Jazz board)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS24SEBL5
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
06/16/2023
Dishwasher panel broken and screws not securing. Panel NLA.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near East Hampton, Connecticut 06456
Jeremy B.
Job Details:
06/16/2023
Found water valve jammed up causing no flow on cold. Adjusted legs so washer wont wobble and go off balance. All checks ok. Recommend customer washing like items together so load is balanced. ; used 1 W11165546 (VALVE) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
06/16/2023
Control panel not responding properly and buttons not responding. Needs new control panel and control. ; ordrng 1 W11462461 (Control) and 1 W11461688 (Panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
06/16/2023
Found heater wire on thermostat disconnected causing no heat and poor dry. Reconnected and tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
06/16/2023
Customer complaint is that ice maker was not working. Inspected and found no water going to ice maker. Checked valve and water tube to ice maker. All checked ok. Ice maker cycled and called for water. Advised customer to allow time for ice production. Found shelves were not lining up properly. Inspected and found center ladder bowed causing shelves to tilt and sit away instead of together. Ordered center ladder. ; ordrng 1 WPW10248516 (ladder)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
06/16/2023
Customer complaint is that washer stopped mid cycle. Inspected and found lid locked and console not responding. Checked and found proper voltage at supply. Control is receiving voltage but not sending voltage. Status LED is out. Ordered control and console. ; ordrng 1 W11130237 (console) and 1 W11130238 (cntrl-elec)
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
06/16/2023
Installed adjusters and covers tested and showed customer it works.
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Shrewsbury, Massachusetts 01545
Angel R.
Job Details:
06/16/2023
"Found heating element corroded and blew, also the cover above the element shows a hole burned through it in the event. Called safety to document findings and see about the coverage the customer is demanding on parts and labor. SR#7736609719. Customer is going to fight whirlpool on parts and labor and I aware of parts and labor price quote on a new element install. Customer was offered 50% off on a new unit and will most likely be replacing the range as it is almost 8 years old."
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Farmington, Connecticut 06032
Ruben C.
Job Details:
06/16/2023
Replaced motor and blower tested operation normal no noise while operating heating normally
We serviced a
WHIRLPOOL DRYER
Model MED7230HC3. H
Near West Hartford, Connecticut 06107
Ruben C.
Job Details:
06/16/2023
Replaced drum tested operation normal heating normally
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near West Hartford, Connecticut 06107
Ruben C.
Job Details:
06/16/2023
Replaced sump motor ran diagnostics normally unit washing normal
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
06/16/2023
"Replaced gear case, washplate and cam, ran through self test fine.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W10752283 WASHPLATE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Chicopee, Massachusetts 01022
Mike K.
Job Details:
06/16/2023
"Unit had stopped cooling in rf, freezer is cooling. Found full frost pattern on Evap but top was blocked with light coating of frost. And ice build up in upper right.Put into diagnostics, fans working, defrost heater working, left on til cleared frost. Used steamer to clear ice chunk.Verified damper working fine.After clearing all out went, closed diagnostics and compressor kicked on, Evap fan did not, put back into diagnostics and Evap fan not running, verified 120vac to fan, was working earlier, so intermittently working Evap fan.Office to contact when part comes in to schedule return; ordrng 1 WPW10464673 (Evap fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYW01
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
06/16/2023
"Unit Evap fan is hitting ice, cap cover covered in frost. Verified defrost is working, cs admits may have had a door open on several occasions, steamed clear Evap"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
06/16/2023
"Rf staying cold, icemaker stopped and freezer to warm. Fr Evap fan and compressor running on arrival. 21 in fr.Unit has a 60 month part/labor on sealed system.Removed fr Evap cover and only frost on first couple turns. Sealed system issue.Office phones down, saw LINEARGUAGES OIL-LESS guages ordered previously on last compressor replacement so added, r134a unit, turtle compressor.Office to contact when arts come in to schedule return; ordrng 1 W11592010 (Compressor) and 1 2xtime (2x time) and 1 LINEARGUAGESOIL-LESS (LINEARGUAGES OIL-LESS) and 1 W11109499 (Drier) and 1 W11099748 (Evaporator fr)"
We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A2 11
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
06/16/2023
"Unit not draining, customer has already cleared drain trap, put into spin cycle and can hear drain pump humming,; ordrng 1 DC31-00187A (Drain pumo)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
06/16/2023
"Cs says last load the unit leaked some water behind and in front of unit, hasnt used since.No errors in history, ran self test and completed with no signs of any leaking, no residue from past leaking on underside of unit or by inlet hoses.Ran power wash cycle and deep water wash to fill unit more fully, went through fill and into agitate, cancelled and drained, no leaking found."
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL2
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
06/16/2023
"Unit leaking from water valve, quoted for part/labor, accepted. Replaced water valve and ran cycle through fill into wash, cancelled and drained, no leaks found.; used 1 WPW10327249 (VALVE) from stock"
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Northampton, Massachusetts 01060
Mike K.
Job Details:
06/16/2023
"Not heating, open heater elementQuoted for element, approved.Replaced element and tested on timed dry, unit heating properly; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Ellington, Connecticut 06029
Chuck M.
Job Details:
06/16/2023
Customer complaint is that washer leaves residue on clothes. Ran manual test cycle and agitate and spin are work properly. Water is draining correctly. Drain pump checked ok. Removed basket and inspected. Showed customer it is clean and no residue or buildup on basket or inner tub. Took pics. Customer does not have hot water connected and does not intend to connect hot water. Washer checked ok. No problem found.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Tolland, Connecticut 06084
Chuck M.
Job Details:
06/16/2023
Customer complaint is that refrigerator has water underneath drawers. Inspected and found drain pan bowed. Ordered drain pan. Per service pointer with S code S16360
covers labor. ; ordrng 1 W11457241 (Drain Pan)
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Hartford, Connecticut 06105
Ruben C.
Job Details:
06/16/2023
Cancelling service unit is a hot point under a year Home Depot sent out wrong company
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Troutman, North Carolina 28166
Vincent O.
Job Details:
06/16/2023
Found control lock on causing unit to not operate. Removed control lock. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
06/16/2023
Found unit unplugged upon arrival. Plugged unit in and verified proper operation. Found unit running in 21 vacuum. Under charged. Customer states compressor was just replaced on Tuesday of this week. Added r600. Tested and verified proper operation of fan and that frost pattern is forming properly. All functions check ok at this time. Advised customer to leave unit running if issue returns.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
06/16/2023
"Installed new control. Tested unit. Upon testing, found that as soon as compressor kicks on unit sparks at control and blows relay. Compressor and control will have to be replaced at the same time. Reordering control. ; ordrng 1 W11035835 (Control), dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
06/16/2023
"Cx complaint that the unit is not dispensing ice. I inspected the unit to confirm the complaint. The unit makes ice with no issues. I attempted the dispense ice, the auger engages but nothing comes out. I removed the ice bin and found ice cube fused together at the mouth of the ice bin blocking ice from dispensing. I removed the ice cube chunks and tested the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
06/16/2023
Cx complaint that the unit is not cooling in the FC. I inspected the unit to confirm the complaint. I found the FC evap covered in ice. I removed the ice and tested the fan. The fan works fine with no issues. Im ordering a new evap harness to replace the bi metal to resolve the issue. The cx paid in full for the repair by CC.; ordrng 1 W11249952 (Evap harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
06/16/2023
Cx complaint that the unit leaks water from the door. I inspected the unit to confirm the complaint. I found an error code: f6e4. I cleared the code and ran a service cycle. I seen water present on the right side outside of the gasket. I replaced the gasket and ran a service cycle. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
06/16/2023
Cx complaint that the unit is still violently shaking. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e2. The suspension is more loose than normal. The suspension rods need to be replaced to resolve the issue. Im ordering the suspension rods for the return visit.; ordrng 1 W11217817 (Suspension rods)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT01
Near Wolcott, Connecticut 06705
Jimmy R.
Job Details:
06/16/2023
"Tested unit found machine not cooling properly, check evaporator found low frost pattern, check compressor found low amps. Will order new compressor and process tube, parts tentative P/A.; ordrng 1 WPW10507886 (Compressor) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
06/16/2023
"Check unit found agitator broken off separated from wash plates, wash plate is broken and needed to replace. Parts order for service tentative P/A.; ordrng 1 W11510461 (Wash plate)"
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
06/16/2023
"Check unit found coin slot stuck unable to put coins for operation. Take coin slot apart found screw fallen out preventing slot from sliding out and springs broken. Remove and replace screw, repair springs and attached. Recalibrate unit and check unit working to specs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
06/16/2023
Checked cover unit due to leaking from back again found water line keep cracking causing the leaking. Cut out bad spot in waterline and advised customer water line on house side needs to be replaced otherwise it will keep happening. Ran water threw unit and machine is now not leaking and ok for now until waterline is replaced asap
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Mint Hill, North Carolina 28227
Jenn F.
Job Details:
06/16/2023
"On arrival old cord and block on top of dryer. Checked voltage at the board. Not getting proper voltage. Checked at the wall 240 across l1 and l2, but l1 to ground 14 volts. And l1 to neutral 0volts. L2 to neutral 145volts. Tried to reset breaker, no change to voltage. Customer needs to have electrician check outlet."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Durham, Connecticut 06422
Jimmy R.
Job Details:
06/16/2023
"Check unit heard noise between tub and basket getting louder when unit is in spin cycle. Remove tub gasket and found coin stuck between basket and tub, remove coins and replace gasket. Also door not closing correctly slightly lower, adjusted door hinges and door closing correctly. Calibrate unit and check unit working to specs no more noise while washing or spinning."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
06/16/2023
Dishwasher leaking. Found drain hose not connected at side of dishwasher. Secured hose and tested found no leaks.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30IVWH0
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
06/16/2023
Door not latching. Found latch broken. Needs latch and handle. Quoted customer they will pass.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Manchester, Connecticut 06042
Chuck M.
Job Details:
06/16/2023
Customer complaint is that ice maker makes too much ice. Inspected and found shutoff arm pulled away and fill cup twisted. Replaced ice maker. Advised customer to allow time for ice production.
We serviced a
WHIRLPOOL DRYER
Model WED6400SW1
Near Wallingford, Connecticut 06492
Jimmy R.
Job Details:
06/16/2023
"Turn control on control display F1 code, take control apart and smell burning on closer look control is burn on two contact point. Control order for return part tentative P/A.; ordrng 1 WPW10111616 (Control)"
We serviced a
WHIRLPOOL WASHER
Model Mvwb725bw0
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
06/16/2023
"Check unit found door lock strike broken off door not locking, replace door lock assembly then calibrate unit and check unit working to specs. Leave unit on clean cycle and instruct customer to use clean cycle once a month and use less soap."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
06/16/2023
"Found right hinge assembly broke, the spring was completely damaged. Also checked left hinge assembly it was still in good mechanical working order, went ahead and changed it as well. After replacing both spring hinges door was back to normal operating procedure. Ran unit thru test cycle all operations are normal. Unit ran and checked ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, North Carolina 28270
Ryan S.
Job Details:
06/16/2023
"Replaced both fresh food and freezer doors transferred over parts from old freezer door to new one. Also, replaced damper motor assembly due to loud noise. Customer had all shelves out of fridge upon arrival so we left them out for the customer at end of job.had to tape wire harness so it would not rub bottom door hinge. Checked all operations of unit ran and checked okCALL COMPLETE JL; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, North Carolina 28270
Ryan S.
Job Details:
06/16/2023
Found stator motor bolt holding housing together was loose allowing brake housing to slide down causing a noise. Checked all components underneath machine everything was working properly. Reattached stator assembly and tightened bolt back down will glue. Unit was ran and checked okCALL COMPLETE JL
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tega Cay, South Carolina 29708
Mitch H.
Job Details:
06/16/2023
"Replaced control, ran calibration. Tested washer, all functions operating properly."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
06/16/2023
"Replaced console and ACU control. Turned breaker back on. Set time and date and ensured correct model and serial were stored. Tested oven, all functions operating properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ2
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
06/16/2023
"Disassembled microwave and replaced magnetron. Reassembled and tested, heating and operating properly.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"
We serviced a
WHIRLPOOL WASHER
Model HAV2558AWW
Near Charlotte, North Carolina 28205
Robert A.
Job Details:
06/16/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Charlotte, North Carolina 28208
Robert A.
Job Details:
06/16/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.