Service History 496

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESG

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 09/20/2023

"Complaint of intermittently fr in rf and leaking. Found ice bin is cracked and looked to not be sealing fully, frost on cubes and icemaker. Found sheet of ice under drawer in rf and clogged drain hose at rear of unit.Cleared drain hose and vacuumed machine compartment. Cleared ice build up under drawer and quoted for ice bin. Saved estimate."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Agawam, Massachusetts 01030

Mike K.

Job Details: 09/20/2023

"Customer had recordings, Same as previous. Some ticking noises which increase/decrease from n volume and repetitiveness throughout the day.Tested fans, damper, icemaker and verified nothing unusual in their operating noise, sound verified and replicated in compressor test.Called techline. There is a service pointer w11610345. Moving drier/cap tube to limit bubbles. This should improve amount of noise.Drier was already slightly slanted, increased angle and seems to be running quieter, still some knocks, sound seems lesser in volume.Called techline gain, shared photo of new position of drier. Next step would be to replace drier and go with half ounce less refrigerant.Sealed system 2x job. Office to contact to schedule return.; ordrng 1 WPW10143759 (Drier)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 09/20/2023

"Complaint, no water entering into dishwasher. Dishwasher is not working properly. I found water valve under sink was turned off. Ran unit through diagnostic cycle. No error codes and fault history. No additional issues found with dishwasher at this time. Heating element is working. Wash pump and motor. Drain pump motor are all working properly. Unit is a new build. Customer has been in home for only two weeks per customer."

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB2810LDS0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 09/20/2023

Customer complained about odor could not see any issues with filter customer can remove easily thought there was as a second filter in unit there is not. No issues advised customer to use a cleaning tab for odor customer declined Any repairs or deep cleaning today.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHDXVQ02

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 09/20/2023

Complaint ice keeps getting stuck in ice maker tray I found tray peeling causing ice to get stuck in tray. I replaced ice maker found harness pin connector black wire had come out of molex Connection. I repaired harness tested ice maker is cycling and operating fine. Heavy frost air leak split liner found at bottom of freezer no repair for issue. ; used 1 WPW10300022 (ICE MAKER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 09/20/2023

I replaced all parts tested operations no additional issues. Found unit is dispensing water into icemaker just fine icemaker cycled fine e0 error code.; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Hampden, Massachusetts 01036

Roger R.

Job Details: 09/20/2023

Installed new bellows and disperser drawer

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 09/20/2023

Needs new version of heating element ; ordrng 1 w11537778 (Heater)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Hartford, Connecticut 06103

Amanda R.

Job Details: 09/20/2023

Complaint that unit makes a noise twice at the end of cycle the last five or six minutes it makes noise two times uses one hour with no heat dry heard noise 15 minutes into one hour cycle its cleaning good noise happened so quickly sounded like detergent door opening but it was already open and wouldnt make that noise at the end of cycle

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW0

Near East Hartford, Connecticut 06118

Amanda R.

Job Details: 09/20/2023

"F5e3 lid will not unlock f0e5 off balance f2e1 stuck Ui complaint kept running and adding water suspension bad ; rqstng P&A on 1 W11106748 (Ui) and 1 W11130356 (Suspension), states that autho needed"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHW1

Near Worcester, Massachusetts 01606

Chris B.

Job Details: 09/20/2023

Complaint that the unit at times it runs normal then doesnt run. Ran the first diagnostic cycle and unit ran ok then second diagnostic test would cut off. Verified power is good and no leaks. Pumps are working properly. Verified control board not responding correctly at times. Found cracked toe panel. ; ordrng 1 W11225084 (Control Board) and 1 WPW10526115 (Toe Panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Charlotte, North Carolina 28211

Jeff L.

Job Details: 09/20/2023

Found unit in a restriction at drier filter. Removed drier filter and recovered refrigerant then shot with nitro then pulled a vacuum. Changed dryer filter and recharged unit to 4.27 oz of R134a. My gauges are off I tried calibrating them. We should have accurate amount of refrigerant. Unit ran and checked ok; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV

We serviced a

MAYTAG REFRIGERATOR

Model MSD2957AEW

Near Charlotte, North Carolina 28273

Jeff L.

Job Details: 09/20/2023

Found evaporator froze up and not defrosting the heater has just been replaced there was no power coming to heater Will return 9-25-23 pmPart#ADC5988; ordrng 1 ADC5988 (Adc board)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Longmeadow, Massachusetts 01106

Roger R.

Job Details: 09/20/2023

Checked unit found no error codes and all functions working normal. Ran diagnostics and calibration cycles. Customer not happy with the unit and did not want to sign off on the visit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 09/20/2023

Installed new refrigerator door with seal. Heated seal as well as used back filler behind seal to get seal to set properly at top left of door. Appears to be sealing correctly now. Allow time for seal to cool before opening the door.

We serviced a

KITCHENAID RANGE

Model KSDG950ESS0

Near Suffield, Connecticut 06078

Gary V.

Job Details: 09/20/2023

Sr#7737134157. Called techline again and went thru diagnostics again. Noise filter is most likely causing f9e0 fault and part confirmed by techline is nla. Referred customer to whirlpool customer service per techline.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Windsor, Connecticut 06095

Gary V.

Job Details: 09/20/2023

"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE , used 1 W11394572 (DOOR LOCK) from stock"

We serviced a

KENMORE REFRIGERATOR

Model ="106.51773510"

Near Windsor, Connecticut 06095

Gary V.

Job Details: 09/20/2023

"Inspected and found no frost pattern, compressor running, but ff compartment evap capillary tube corroded and rotted causing leak behind cabinet liner, unit is not repairable."

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Springfield, Massachusetts 01119

Roger R.

Job Details: 09/20/2023

Installed new mLower harness due to broken wires at the pump.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC2

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 09/20/2023

Installed new lid strike. Checked operation and all okay. ; ordrng 1 W11457841 (STRIKE)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Worcester, Massachusetts 01605

Chris B.

Job Details: 09/20/2023

Complaint that the unit would not wash at times. Found error codes F7E9 and F0E3. Found shifter scratched on one Side and theres some oil leaking. After turning the tub Gear case not straight in position making the slider touch on one side all the time. Will order parts for a return visit.; ordrng 1 W11449841 (Gear Case) and 1 W10734521 (Slider) and 1 W10754448 (Clutch)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB5

Near Southbridge, Massachusetts 01550

Angel R.

Job Details: 09/20/2023

"Home and unit completely infested with roaches, as soon as I took rear panel off dozens of roaches came out all over the rear of unit. Advised customer to call a pest control person before we install anything. Was unable to get any pictures as I just wanted to get the panel back on and leave.; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Oxford, Massachusetts 01540

Angel R.

Job Details: 09/20/2023

"Installed parts, tested ok. Instructed customer to open door from the middle going forward to avoid issue from happening."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1814WW2

Near Worcester, Massachusetts 01604

Chris B.

Job Details: 09/20/2023

Complaint that the unit is not cooling properly. Found freezer door heavily bend and causing frosting in the top edge of the freezer close to the door gasket where is bent. Put up fotos for better understanding of the issue at hand. ; rqstng P&A on 1 5304530029 (Freezer Door) and 1 5304519646 (Hinge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW

Near West Brookfield, Massachusetts 01585

Chris B.

Job Details: 09/20/2023

Replaced all parts and ice maker working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Weddington, North Carolina 28104

Jonathan J.

Job Details: 09/20/2023

Replaced fresh food evaporator cover verified water is dispensing from water dispenser. No additional issues found unit is already starting to cool back down. Customer has had refrigerator unplugged for the past 48 hours.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 09/20/2023

"Replaced icemaker, tested operations no additional issues. Found icemaker is filling with water just fine and cycling just fine."

We serviced a

WHIRLPOOL OVEN

Model KODE500EBS04

Near Mint Hill, North Carolina 28227

Jonathan J.

Job Details: 09/20/2023

"Complaint, neither upper or nor lower oven will work. I found multiple error codes. I found multiple issues with oven. Both controls will need to be replaced. Meet Jack in both ovens will need to be replaced as well as temperature sensors per error codes.Light switch in lower oven not working."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB03

Near Palmer, Massachusetts 01069

Roger R.

Job Details: 09/20/2023

Called whirlpool due to cabinet not made properly. Air gaps in liner. Was sent for review for replacement. SR number 7737373968.

We serviced a

WHIRLPOOL WASHER

Model WFW94HEAW0

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 09/20/2023

Complaint that the door wouldnt open. F5E3 error code. Found bad door lock. Mentioned to the customer to have the dryer pulled down to access the inside of the washer and to be able to exactly give them the right quote. Collected trip fee. Mentioned to the customer to call the office a soon as they bring down the dryer to reschedule a return trip. Customer has 7 days to waive trip fee into labor.

We serviced a

MAYTAG DRYER

Model MEDZ400TQ2

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 09/20/2023

"Unplugged on arrival. Heater at 9ohms, thermistors/thermostats show good connectivity. Tested on timed dry and unit is heating. Let unit run for 19 minutes, cycling properly and continuing to heat.Landlord lives in second half of duplex, #17Did suggest using this new dry for small loads and to keep vent clear.Collected for service call only"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 09/20/2023

"Unit under Nader 1yr wp warranty per service bench.Put into diagnostic cycle. Filled, drained, locked, agitated, and spun gave F7e1 error.Replaced capacitor and actuator, ran normal cycle and went through fill cycle fine. Ran through diagnostic cycle with no errors.; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

LG REFRIGERATOR

Model LMXC23746D/00

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 09/20/2023

"Unit not cooling, stopped making ice, water not dispensing. Found partial frost pattern on fr evap, compressor/ fans running. Sealed system issue. Quoted for compressor/evaporators/drier plus labor. Saved estimate. Collected for service call only."

We serviced a

MAYTAG RANGE

Model MET8800FZ01

Near Meriden, Connecticut 06451

Ruben C.

Job Details: 09/20/2023

Replaced control and sensors tested operation normal heating normally ran cycles normal

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Naugatuck, Connecticut 06770

Ruben C.

Job Details: 09/20/2023

Replaced control drain pump actuator and harness tested operation normal ran diagnostics normal; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 W11399437 DRAIN PUMP

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 09/20/2023

Oven keeps heating. Found run away broiler relay sticking on control. Was able to tap relay and broiler working fine but will need new control. ; ordrng 1 W11594224 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 09/20/2023

Customer complaint is that dishwasher was not leveled. Inspected and found right leg dropped down causing door not to close. Adjusted and showed customer it works.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 09/20/2023

Replaced rail and drawer operating properly

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 09/20/2023

"Replaced water level sensor and ran normal cycle empty. Filled and then cancelled drain leaves just a little in tub as did previously, replaced control and hose and same, verifying that that is normal. Ran quick wash with full load.Completed and spun out properly. Informed that Unbalanced loads will stop prematurely leaving clothes wet, but did complete fine with test load. Quick wash was defaulting at spin off, so make sure spin speed is selected.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hampden, Massachusetts 01036

Roger R.

Job Details: 09/20/2023

"Upon installing the new main board and water valve the main board and the main board popped and shorted out. Called whirlpool and was recommended to replace drain pump, wiring harness and main board. Will order parts and return to install. ; ordrng 1 W11506011 (Control) and 1 W11590537 (Harness) and 1 W11412291 (Pump, drain), dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT"

We serviced a

WHIRLPOOL RANGE

Model KOSC504ESS01

Near Litchfield, Connecticut 06759

Ruben C.

Job Details: 09/20/2023

Checked found front fuse open replaced fuse but needs rear fuse did not get in drop received two of the front fuse; dspstn on spec-tagged invntry: 1 W11025102 FUSE-THRML

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Waterbury, Connecticut 06710

Ruben C.

Job Details: 09/20/2023

Checked unit found console not responding on all settings also getting error for suds but no suds in unit ordering console main control and pressure switch; ordrng 1 W11591400 (Console) and 1 W11583890 (Control) and 1 W11316246 (Pressure switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Plymouth, Connecticut 06786

Ruben C.

Job Details: 09/20/2023

sr 7737375397 checked unit found gap at bottom mullion called in techline to document putting into review

We serviced a

WHIRLPOOL DRYER

Model MED7230HW3

Near Canton, Connecticut 06019

Chuck M.

Job Details: 09/20/2023

Installed motor and tested. Dryer checked ok.

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Canton, Connecticut 06019

Chuck M.

Job Details: 09/20/2023

Customer complaint is that dryer was noisy. Inspected and found rollers and idler wheel seized. Replaced repair kit and tested. Showed customer it works. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

IKEA REFRIGERATOR

Model ISC23CNEXY02

Near West Hartford, Connecticut 06117

Chuck M.

Job Details: 09/20/2023

Customer complaint is that dispenser paddle gets stuck when getting water. UI also gets stuck on lock and or unlock intermittently. Quoted P&L. Customer will decide later.

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HV4

Near Bloomfield, Connecticut 06002

Chuck M.

Job Details: 09/20/2023

Customer complaint is that oven was taking too long to preheat. Inspected and found bake element not connected. Connected wire to element and tested. Oven is heating properly.

We serviced a

SAMSUNG REFRIGERATOR

Model RF30BB6200QLAA

Near Denver, North Carolina 28037

Mark C.

Job Details: 09/20/2023

Customer states unit will not close all the time causing the alarm to sound. Unit is not having the issue currently how the problem would indicate a malfunctioning self close hinge.; rqstng P&A on 1 DA97-21688A (Hinge LH) and 1 DA61-03157A (Hinge RH)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Mooresville, North Carolina 28117

Vincent O.

Job Details: 09/20/2023

Installed new motor and control. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHW00

Near Mooresville, North Carolina 28117

Vincent O.

Job Details: 09/20/2023

Customer complaint is that unit will freeze in RC and ice does not dispense properly. Found small cubes in ice container and clumps causing improper dispensing. Order and replace control and damper. ; rqstng P&A on 1 W11043763 (cntrl-elec) and 1 WPW10196393 (damper control assy)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Davidson, North Carolina 28036

Vincent O.

Job Details: 09/20/2023

Found unit missing L2 line of power. Unit is not getting 240v causing no heat condition. Advised customer to have power issue resolved. All functions check ok.

We serviced a

SAMSUNG RANGE

Model NE63A6511SS/AA

Near Brockton, Massachusetts 02302

Aimee

Job Details: 09/20/2023

Found power to display work doesnt light upWhile looking for model draw had cockroachesTook photos and called Randy Says tell Cust wont service because of roaches

We serviced a

WHIRLPOOL DRYER

Model WED9400SZ1

Near Foxborough, Massachusetts 02035

Aimee

Job Details: 09/20/2023

"Found therm fuse open, replaced and checked vent Used ts Rework; used 1 3392519 (Thermfuse) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Stoughton, Massachusetts 02072

Aimee

Job Details: 09/20/2023

Washer on second floor and on old drawNeed drop legs on draw and this draw not made for this washer its to small. Gave Cust model for draw for this washerLoaded with towels need to put spin speed on middle and spun out fine Noise coming from the draw. Washer working as intended Heavy loads slower spin speed lighter loads faster spin speed.And time is estimated can add time to a spin

We serviced a

SAMSUNG WASHER

Model WV60M9900AV/A5

Near Brockton, Massachusetts 02301

Aimee

Job Details: 09/20/2023

"Water not coming into both washers, locks working and spinning and draining workingTested source good polarized and grounded. Did basic test for water hot cold neither working No error codes. No power to hot cold valve pin 6 and 7 on pcb brd; ordrng 1 DC96-01703G (Pressure switch) and 1 DC62-00311Q (Water valve) and 1 DC92-01989A (Cntrl pcb)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Norwich, Connecticut 06360

Amanda R.

Job Details: 09/20/2023

Replaced freezer door switch ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 09/20/2023

Removed and replaced gear case. Ran DLMS calibration then diagnostics cycle. All functions operating properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Pineville, North Carolina 28134

Mitch H.

Job Details: 09/20/2023

"Checked and found ice door not closing causing warm air to enter melting ice and dripping. Also found ice bin cracked. Requesting P&A for ice door and bin. Spoke to Mike, checked part availability, scheduled return visit for 9/25 12-5; rqstng P&A on 1 W11189145 (Ice door) and 1 W10910401 (Ice bin)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 09/20/2023

Installed new drain hose unit is fully operational with no leaks.; dspstn on spec-tagged invntry: 1 WPW10545278 DRAIN HOSE

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Cornelius, North Carolina 28031

Mark C.

Job Details: 09/20/2023

"Unit is showing an F7E3 basket engagement, F6E3 comm error, and an F7E7 motor rpm due to a stuck transmission causing a shorted stator and a damaged control.; rqstng P&A on 1 W11419171 (Control) and 1 W10902814 (Wash plate) and 1 W11449841 (Transmission) and 1 W10915700 (Stator)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 09/20/2023

Units drum wont turn due to a short start winding on the motor.; ordrng 1 W11549461 (Motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 09/20/2023

"Inspected and found module broken, door glide broken and door switch broken, will submit estimate and call.; rqstng P&A on 1 WPW10311757 (Door glide) and 1 W11527432 (Module) and 1 W11396033 (Door switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Ellington, Connecticut 06029

Gary V.

Job Details: 09/20/2023

"Arrived and found -4 degrees in freezer and 38 degrees in ff compartment, Installed ice bucket optic boards and allowed unit to cycle on its own by selecting fast ice option, waited for about 20-30 mins and ice maker cycled and dumped ice and refilled with water all on its own. Please allow 24-48 hours for more ice production and about 3-4 days for a full bucket. Returning other parts as they were not needed. Documented with techline Sr#7737372714."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT5188ZFM02

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 09/20/2023

Removed switch to replace broken switch. Wiring harness is too short to hook up new door switch. Called techline this is non repairable. SR #7737370783; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 09/20/2023

SR 77376312 unit still frosting in freezer called tech support was told to apply silicone to area with gaps. Will need to obtain food grade silicone and return to seal gaps I did not have part number for silicone. ; saved tckt

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM04

Near Charlotte, North Carolina 28210

Mitch H.

Job Details: 09/20/2023

"Arrived, found that refrigerator is in an office building. Tapped system with piercing valve, no refrigerant coming out. Attempted to charge with nitrogen, would not take charge. Believe system is restricted. Spoke with Megan, explained what needed to be done. She said we are not allowed to use a torch in building. Can use LokRing. But still not accessible. Megan is going to coordinate with building services to have refrigerator moved to loading dock so that work can be performed. She will call to reschedule once she confirms moving unit.; O-emld tckt"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 09/20/2023

"Customer complained unit coming on but drum not spinning, said he heard a pop sound. Found motor had malfunctioned and motor pulley at tip of motor shaft where belt connects to motor had broken and ruined threads of motor. . Replaced motor from ts. And ran unit. Unit now working properly. ; used 1 279827 (MOTOR) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 09/20/2023

Upon arrival found pigtail and terminal block short. Replaced terminal block and hooked up new pigtail customer had bought. No power going to wall outlet and outlet wasnt put together. Couldnt check unit but terminal is repaired. Informed customers to get landlord or electrician to finish fixing power to outlet for dryer. Called safety to document findings and repair. 7737363659; used 1 279320 (TERMINAL BLOCK) from stock

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 09/20/2023

Retuned to install new timer and knob. Installed parts and ran unit verified proper operation.

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GFSS6KKYESS

Near Franklin, Massachusetts 02038

Angel R.

Job Details: 09/20/2023

"Found fan motor on evap cover seized, also baffle motor dead in the closed position. Got some frosting behind evap cover. Sent customer quote but he stated he will most likely end up buying a new refrigerator since this one is nearly 12 years old."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Davidson, North Carolina 28036

Vincent O.

Job Details: 09/20/2023

Installed new dispenser and tub ring. Tested and verified proper operation. No leaks. All functions check ok.

We serviced a

AMANA REFRIGERATOR

Model ASI2275FRW00

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/20/2023

"Inspected and found air lock in water line to fridge, after pulling filter out and reinserting, water started working. Other issue that customer will fix is water connection is connected to hot water line in basement."

We serviced a

SUBZERO REFRIGERATOR

Model 511

Near Suffield, Connecticut 06078

Gary V.

Job Details: 09/20/2023

"Inspected and found upper freezer bin not engaging door switch causing freezer fan to not run, it fell off the track, adjusted upper bin and cycled, fan came back on. Unit is almost 30 years old and has tremendous rust everywhere. Took pics."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 09/20/2023

Found loose wire connection on evap fan harness. Repaired connection.Defrost issue related to harness connection. After repair unit is working normally advised maintenance temps will regulate within 24 hrs.

We serviced a

BOSCH REFRIGERATOR

Model B20CS80SNS/02

Near Franklin, Massachusetts 02038

Angel R.

Job Details: 09/20/2023

"Ice machine was off, turned it on and tested it. Motor turned and fill was ok."

We serviced a

KENMORE DRYER

Model ="417.98042700"

Near Franklin, Massachusetts 02038

Angel R.

Job Details: 09/20/2023

"On troll board is defective, buttons are being triggered on their own. Could not run machine. Customer decided to buy a new unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 09/20/2023

Unit RF section switch is broken. Needs new. ; ordrng 1 W11384469 (Switch)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 09/20/2023

Light will not shut off. Replaced board and unit light is still on. Changed bulb with reg bulb and light will not shut off. Needs door. ; ordrng 1 W11371547 (Door)

We serviced a

KITCHENAID REFRIGERATOR

Model KBRA20EMBT

Near Bridgewater, Massachusetts 02324

Aimee

Job Details: 09/20/2023

"Found the drain frozen steamed out. Cant replace the drain tube Needs evap fan and drain tube heater; ordrng 1 W10210798 (Drain tube heater), used 1 WPW10128551 (Evap fan) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MSD2957AEW

Near Charlotte, North Carolina 28273

Jeff L.

Job Details: 09/20/2023

Found evaporator froze up and not defrosting the heater has just been replaced there was no power coming to heater Will return 9-25-23 pmPart#ADC5988; ordrng 1 ADC5988 (Adc board)

We serviced a

WHIRLPOOL DISHWASHER

Model WFW8540FW1

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 09/20/2023

"Complaint that the washer would not open. Found error codes F3E1, F8E3, F6E3, F9E1. Found unit not responding to diagnostics tests nor sensing /filling. Bad control board. Customer will find another alternative. Collected trip fee."

We serviced a

WHIRLPOOL WASHER

Model WFW6605MW0

Near Davidson, North Carolina 28036

Vincent O.

Job Details: 09/20/2023

Upon arrival found unit stuck in drain and not draining. Unit full of water and door locked. Unlocked door. Attempted to drain. No drain. Removed tons of debris from drain trap. Tested again. Unit is now draining but will only drain for a few second before initiating f5e3 door lock issue. Even when draining it is still very slow. Unit will need drain pump and door lock replaced. This is customer abuse and is not covered. ; rqstng P&A on 1 W11458345 (Drain pump) and 1 W11565030 (Latch)

We serviced a

MAYTAG WASHER

Model mvwc555dw1

Near Norfolk, Massachusetts 02056

Angel R.

Job Details: 09/20/2023

"Could not remove wash plate, customer has already ordered parts. Worn out hub, customer says he will do the job himself he just wanted assistance in removing wash plate."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Manchester, Connecticut 06040

Jeremy B.

Job Details: 09/19/2023

Whole unit not cooling found compressor tripping off on overload and compressor very hot. Needs new compressor. ; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Coupler) and 1 876765 (Tube kit) and 1 Xtratime (Xtra time)

We serviced a

WHIRLPOOL DRYER

Model WED9400SZ1

Near Foxborough, Massachusetts 02035

Aimee

Job Details: 09/19/2023

"Found the blower broken, replaced and checked the bearing Al good and belt.Tested dryer complete; used 1 WP697772 (Blower) from stock"

We serviced a

THERMADOR DISHWASHER

Model DWHD650WPR/13

Near Franklin, Massachusetts 02038

Aimee

Job Details: 09/19/2023

Found water by the switch . Dried-out the pan and ran found leak at valve drips; ordrng 1 10023852 (Valve)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near North Attleborough, Massachusetts 02760

Aimee

Job Details: 09/19/2023

F5e4 lock F7e1 cant tell speed of tech found the acu on and off slowRan diagnostics found the seal on drain pump leaks.Also needs a lid latch opening and locking up Found water in the cap and mtr. Basement had water in it.; ordrng 1 W11399437 (Drain pump) and 1 W11395618 (Cap) and 1 W11394572 (Latch)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Milford, Massachusetts 01757

Angel R.

Job Details: 09/19/2023

"Installed UI and latch, did not need suspension rods. Tested suspension and it was ok just needed adjustment of feet. Calibrated unit and ran diagnostic cycle and tested ok and balanced.; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Somers, Connecticut 06071

Gary V.

Job Details: 09/19/2023

"Inspected and found cam assy broken, replaced with new cam and cycled, tested fine.; used 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Suffield, Connecticut 06078

Gary V.

Job Details: 09/19/2023

"Installed wash parts and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 09/19/2023

I removed the dryer and started to install the parts but found the wall outlet with a gfci was tripped. I reset the outlet at the wall and checked for error codes as well ran a test cycle. I left the drain pump with the cx. The unit worked as designed. Its recommended for the wall outlet associated with a washing machine to not have a gfci to avoid random tripping.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 09/19/2023

Changed cust main control. Tested unit ran normally. No unusual noises no leaks.Unit working as designed.

We serviced a

GE DISHWASHER

Model GSD4020Y72BB

Near Charlotte, North Carolina 28209

Robert A.

Job Details: 09/19/2023

Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found the switch for the DW was off. I turned on the switch and tested the unit for the cx. The unit is working as designed. I collected the service fee by CC.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/19/2023

Replaced gearcase control and sputch tested operation normal ran diagnostics normally no abnormal noise detected ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454741 GEARCASE

We serviced a

WHIRLPOOL OVEN

Model WFC150M0JW3

Near Plainville, Connecticut 06062

Ruben C.

Job Details: 09/19/2023

Checked unit door is normal but found seal was not installed correctly reinstalled tested normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Shrewsbury, Massachusetts 01545

Roger R.

Job Details: 09/19/2023

Found unit has frost buildup on the refrigerator evaporator. Due to unit not draining properly. Will need a new drain pan service kit. Quoted $100.54 for kit and $249 labor rate. Will order and return to install. Checked deli drawer harness and functionality with diagnostics. All tests of deli drawer pass; ordering1 W11457241 (PAN-DRIP)

We serviced a

JENN-AIR WALL OVEN

Model JJW3430DS01

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 09/19/2023

Replaced console tested broil and preheated oven to 350 operation normal

We serviced a

CROSLEY WASHER

Model VAW3584GW2

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 09/19/2023

Complaint washer not spinning unit will not progress past spin cycle I found f0e5 washer overload out of balance. Only code in fault history I checked suspension rods no damage I checked drain pump is working fine all valves working fine. Tub spinning fine agitator working fine. I did find 2 tabs of laundry detergent and 2 tabs of Sofner had been used. Lots of coins in the bottom. Front left level leg was out of adjustment I adjusted to help level washer better. No additional issues found at this time.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 09/19/2023

Came to install part ordered by previous tech. Installed new tub on dishwasher took everything off old dishwasher and installed on new tub. Took pictures after installing parts and unit is ready for use. Unit is in a new build and wasnt installed yet.

We serviced a

KITCHENAID OVEN

Model KODE500EBS20

Near Blacksburg, South Carolina 29702

Mitch H.

Job Details: 09/19/2023

"Removed oven door. Disassembled and replaced outer door. Reinstalled door, checked operation, working properly."

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