We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Gastonia, North Carolina 28056
Jeff L.
Job Details:
06/21/2023
Put some clothes in washer Then put into diagnostics and there were no fault codes present. So I put unit on normal cold wash load and found cold water solenoid completely stopped up with debris. To much in there so I just replaced water valve part# W11165546. I also calibrated the tub to make sure it was sensing proper weight. Unit ran and checked ok(Call complete); used 1 W11165546 (Water valve) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Shrewsbury, Massachusetts 01545
Angel R.
Job Details:
06/21/2023
F6E2 communication error. Could not run diagnostics cycle or calibration. Could not run any cycles at all only have access to error codes. Quoted customer on new UI panel and install and he decided to go with a new washer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Worcester, Massachusetts 01604
Chris B.
Job Details:
06/21/2023
Complaint that the unit will make ice and stopped working and now they get no ice. Ran diagnostic test and ice maker did not run. Tried to turn but would stop. Will order parts for a return visit.; ordrng 1 W11546935 (Ice Maker Kit)
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
06/20/2023
Found dryer vent to long and pinched cut it down and reattached. Ran unit thru diagnostics and had no fault codes or mechanical failures. I wiped touch sensor down and explained to customer how touch sensor works and some times clothes may come out a little damp. I advised customer that time dry is a better option a dryer working correctly should dry a load of clothes in 45 to 50 mins. Time sense dry is a least that long sometimes longer. Advised customer to use since some corrections were made and reach out to us if needed. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Lexington, North Carolina 27295
Jenn F.
Job Details:
06/20/2023
"Complaint fridge not cooling and the top of freezer not as cold, not producing ice. Found the freezer door switch broken and the evap fan not running. Replaced the door switch and the evap fan. Tested ok. ; used 1 WP2315549 (EVAP MOTOR), and 1 W11396033 (LIGHT SWITCH) from stock"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model MVW7232HW1
Near Ellington, Connecticut 06029
Gary V.
Job Details:
06/20/2023
"Inspected and found lid switch and bezel broken, replaced lid switch and ordering bezel and will return fri pm.; ordrng 1 W11545554 (Bezel), used 1 W11394572 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Ellington, Connecticut 06029
Gary V.
Job Details:
06/20/2023
"Inspected and found belt broken, replaced with new belt and cycled, tested fine.; used 1 341241 (BELT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS8
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
06/20/2023
Found f4e3 motor error. Ran diagnostics and verified motor seized. Making loud humming noise and not spraying. Order and replace sump/motor assembly. Customer says motor was replaced less than a month ago. ; rqstng P&A on 1 WPW10780877 (pump&motor)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Cornelius, North Carolina 28031
Vincent O.
Job Details:
06/20/2023
Installed new gearcase and drive assembly. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW0
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
06/20/2023
Found unit has a worn agitator that is not engaging the splines on the output shaft of the gearbox. Unit will need a new wash plate. Will order and return ; ordrng 1 W10752283 (WASHPLATE)
We serviced a
GE DRYER
Model DBXR463EG1WW
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
06/20/2023
Installed new timer and knob. Also informed customer of kinked vent hose. RECOMMEND HAVING VENT SYSTEM CHECKED AND FIXED AS NECESSARY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Ludlow, Massachusetts 01056
Roger R.
Job Details:
06/20/2023
Installed new door seal for freezer. I decided that the drawer rails/tracks are working properly and dont need replacing.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, North Carolina 28273
Ryan S.
Job Details:
06/20/2023
Customer complained unit drum not spinning but unit coming on . Upon arrival found belt broke. And pulley and both drum wheels damaged. Replaced all parts with dryer repair kit. Reassembled unit and ran unit on timed dry unit running and heating properly. Verified proper operation. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, North Carolina 28278
Ryan S.
Job Details:
06/20/2023
Retuned to install parts ordered. Installed UI and control board. Reassembled unit and ran microwave and oven to test function. Verified proper operation.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Windham, Connecticut 06226
Chuck M.
Job Details:
06/20/2023
Customer complaint is that range was not working. Inspected and found terminal block shorted. Replaced and treated. Range is working properly. ; used 1 WPW10245259 (TERMINAL BLOCK) from stock
We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A2 11
Near South Hadley, Massachusetts 01075
Roger R.
Job Details:
06/20/2023
Installed new drain pump. Checked operation all okay. Customer to put dryer back on top of washer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT5185ZFM00
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
06/20/2023
"Rf door is not sealing, building up frost in fr. Unit is not level, was able to add block of wood on top and leg all the way out in rf to get top of rf door to just about seal gap, though bottom has trouble sealing, dont see hinge damage or look bent, but bottom of door is out farther then too causing issue.Possible hinge or possible door itself is warped. Quoted for hinges, door declinedPaid for service call."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
06/20/2023
Replaced lid for cracks in plastic. Both hinges supplying resistance when closing. Ran test cycle and locked and went into cycle fine
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
06/20/2023
"Power unit on and normal light blinks, cannot start, cannot make any selections, turn off and will not go into diagnostics. Unplugged/plugged and same thing.There is voltage going to drain pump and pump not running. Eventually just turns off, does same thing when powered on again. Doesnt error out, just turns off.Replaced drain pump to test and dame, pump did not run, reading 113vac thereQuoted for drain pump and user interface, cannot test to check rest of unit. Saved quote. Denied, collected for service call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Mansfield, Connecticut 06250
Chuck M.
Job Details:
06/20/2023
Customer complaint is that dishwasher is not cleaning dishes properly. Ran diagnostics and got error codes F4e3 wash motor not running. F7e1 no heat. Ran automatic test cycle and found wash motor was not getting voltage. Checked voltage at junction box and it is 120V to control. Tested voltage at wash motor circuit on control and voltage is inconsistent. Max voltage reading is 108.8V and it fluctuates. Ordered control. ; ordrng 1 W11087226 (control elec)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204ESS3
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
06/20/2023
"Installed all new wash arms and filters, cycled and tested fine."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
06/20/2023
"Covered under 1yr wp warranty, took photo of reciept.Replaced broken belt, supports and idler all turning smoothly, tested in timed dry and heating fine"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Amherst, Massachusetts 01002
Roger R.
Job Details:
06/20/2023
"Found failed wash pump, replaced and checked, had hose come off at drain and water leaked onto kitchen floor cleaned up, reattached hose and retested. All okay now. ; used 1 W11025157 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDW07
Near Plainville, Connecticut 06062
Ruben C.
Job Details:
06/20/2023
Checked unit found bottom door gasket keeps sliding out and washers worn down cuasing air to get in ordering door and washers; ordrng 1 LW10636410 (Door) and 3 Wp489467 (Washer)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2672AEM10
Near Farmington, Connecticut 06032
Ruben C.
Job Details:
06/20/2023
Checked unit using actual goods date has warranty on comp for ten years evap has only one coil frosted needs sealed system gave cust estimate for comp
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Bloomfield, Connecticut 06002
Ruben C.
Job Details:
06/20/2023
Checked unit found shipping brackets not removed this is not under warranty removed bolts tested operation normal
We serviced a
AMANA DRYER
Model NED4655EW1
Near Worcester, Massachusetts 01605
Angel R.
Job Details:
06/20/2023
"Found thermal cutoff bad, replaced with TS. Tested ok.; used 1 279816 (THERMAL KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Worcester, Massachusetts 01604
Angel R.
Job Details:
06/20/2023
"Rand diagnostics and found F8E1 long fill. Calibrated and adjusted legs. Ran test cycle and code went away, tested ok. Advised customer to run a test load and keep us updated throughout."
We serviced a
WHIRLPOOL OVEN
Model MER6872BAQ
Near Worcester, Massachusetts 01606
Angel R.
Job Details:
06/20/2023
"Found heating element ready to burst, unit is pretty old. Will order new element. Called safety to document, SR#7736660573.; ordrng 1 W10201551 (elmnt-brol)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Lexington, North Carolina 27292
Jenn F.
Job Details:
06/20/2023
"Replaced the compressor. Pumping but no frost pattern. Needs new compressor. Order part. ; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Process), dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Salisbury, North Carolina 28144
Jenn F.
Job Details:
06/20/2023
On arrival f9e1 error code. Put washer in drain and spin mode. Drain pump did not activate. Visually inspected damaged wire to drain pump. Repaired and secured wire. Washer functioning as expected.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFM01
Near Enfield, Connecticut 06082
Martino S.
Job Details:
06/20/2023
"Check unit found freezer door gasket fallen out of retainer, remove gasket and clean retainer then replace gasket. Heat gasket for adjustment and sturdiness and secure door closing to specification. Instruct customer to observe unit for temperature adjustment for 24hrs."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near West Springfield, Massachusetts 01089
Martino S.
Job Details:
06/20/2023
"Check unit and verify water supply is working, ran diagnostic and check voltage to water valve 120v to cold water valve. Hot water fills but no wold water. Part order for water valve, part tentative P/A.; ordrng 1 W11038689 (Water valve), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model n/a
Near West Springfield, Massachusetts 01089
Martino S.
Job Details:
06/20/2023
"Check unit operation for draining water drains slowly, remove drain hose clamp connected to disposal and ran drain cycle again and water drains out completely. Clean out drain port on disposal then connect drain hose adjust hose to elevated level and check unit draining completely."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Brooklyn, Connecticut 06234
Jeremy B.
Job Details:
06/20/2023
Installed new compressor pulled vacuum then recharged. Please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Brooklyn, Connecticut 06234
Jeremy B.
Job Details:
06/20/2023
Icemaker not working and large amount of ice build up on evaporator. Wires broken at bottom of door. Needs new freezer door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Canterbury, Connecticut 06331
Jeremy B.
Job Details:
06/20/2023
Fresh food module not working. Needs new. ; rqstng P&A on 1 W11527432 (Led module)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near East Hampton, Connecticut 06424
Jeremy B.
Job Details:
06/20/2023
"Washer not spinning out properly. Found off. Alan e load and washer wobbles. Adjusted legs so washer secure and level. Ran automatic test, calibration, and then drain and spin. All checks ok."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
06/20/2023
"Replaced cooling fan motor part # W11245567 checked all mechanical components, ran unit thru test mode all checked good. Then I pre heated oven to 350 degrees to check operation of fans. Customer listened to sound of oven and said it was 100 percent better. Unit ran and checked ok(Call complete)"
We serviced a
WHIRLPOOL OVEN
Model KGRS505XSS05
Near East Hartford, Connecticut 06108
Chuck M.
Job Details:
06/20/2023
Customer complaint is that oven was not heating. Tested igniter and it was not drawing amps. Replaced igniter and tested. Showed customer it works. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
06/20/2023
Customer complaint is that washer leaks and they heard a bang previously but not sure where it came from. Had customers start a load of wash on normal cycle. Observed entire cycle and washer did not leak.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
06/20/2023
I replaced all previously ordered parts tested operations are verified. There are no leaks occurring in dishwasher from anywhere before departure height. No additional issues found door is now closing properly. Found diverter was originally leaking as well. Prior before motor. Sump was replaced. Diverter was a slow leak.
We serviced a
JENN-AIR WALL OVEN
Model JJW2430DS01
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
06/20/2023
Complaint f2e1 oven is unusable. I found entire left side of touchscreen has failed power button side. Unit will need a new user interface to repair. I did find breakers were tripped as well causing the F9E0 error code unit is on a 20 amp breaker. Only should be on a minimum of a 30 amp. customer declined repair today. Hass to discuss with her husband moving forward.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
06/20/2023
I replaced wheels and tube assembly I tested operation no additional issues found with dishwasher at this time no leaks. No damage
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
06/20/2023
Installed new bearings kit. All checks ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS04
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
06/20/2023
Replaced gaskets and steamed to lessen wrinkles. Advised to leave closed as long as possible to day to allow to form to door; dspstn on spec-tagged invntry: 2 W10830162 DOOR GASKET GRY
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, South Carolina 29730
Jonathan J.
Job Details:
06/20/2023
"Play wash machine is not agitating. The cycle will not go to completed cycle stays on wash. times out and clothes are still soaking wet at the end of the cycle. I found F8e1 no fill Long fill error code in history.only code. I checked tube to pressure dome. No issues with pressure dome or tube. Found control board issue with pressure switch not registering depth of water. I checked drain tube. Drain tube is fine. Not shoved into the hole. Too far I checked valves. no issues with valves gear case is leaking gear wheel, all overdrive belt, actuator cam Unit will need all parts. Washplate agitator can easily be removed with no issues. Im ordering a screw. No additional issues found with washing machine at this time. office to call customer when parts come in. ; ordrng 1 W10772621 (Screw) and 1 W10721967 (Clutch) and 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W11454741 (Gearcase) and 1 W11603810 (Control)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Rock Hill, South Carolina 29730
Jonathan J.
Job Details:
06/20/2023
Complaint washing machine making loud noise sounds like a rattling noise. I attempted to duplicate noise. Complaint by running a diagnostics calibration cycle. No error codes and fault history either I did fine drive belt was squealing. Replaced drive belt could not duplicate rattling noise. I suspect it was the cam Making a noise which is a normal noise per customer noise was not super Duper loud like it would be if the cam teeth were rubbing. I could not duplicate any abnormalities at this time other than drive belt slipping. No additional issues found with washing machine at this time.; used 1 WPW10006384 (BELT) from stock
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Charlotte, North Carolina 28205
Robert A.
Job Details:
06/20/2023
Cx complaint that the units element cover inside the drum appears burnt. I inspected the unit to confirm the complaint. The unit heats tumbles and has good airflow. I explained to the cx that the discoloration is normal from the high heat of the element. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Charlotte, North Carolina 28205
Robert A.
Job Details:
06/20/2023
Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found error codes: f9e1 f8e2 f10e2. I ran a service cycle and all components worked with no issues. The cx said the unit stops mid cycle every time. It will cancel and drain when the cancel button is pressed. Im ordering a new control board to resolve the issue.; ordrng 1 W11410066 (Control board)
We serviced a
KITCHENAID RANGE HOOD
Model KXD4636YSS5
Near Charlotte, North Carolina 28211
Robert A.
Job Details:
06/20/2023
"I tried to install the ordered part. The screw holding the arms in place broke. The upper arm and screw will need to be replaced, Im ordering a hood control as well just in case. The return visit needs to be a 2 ct job, I need to remove the cooktop to fully access the downdraft. Im ordering the parts for the return visit.; ordrng 1 WPW10421280 (Upper arm) and 1 WPW10422765 (Upper screw) and 1 WPW10422764 (Lower screw) and 1 W11088943 (Hood control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Matthews, North Carolina 28105
Jeff L.
Job Details:
06/20/2023
Found dishwasher filling and then going to drain. The dishwasher wash motor is bad its locked up. Need to replace sump assembly for good repair. Replaced sump assembly with truck stock part W11025157 all operations were normal unit ran and checked ok.(Call complete); used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
06/20/2023
Found fridge not cooling in any section of unit. I heard compressor kick on and off went to back of unit and took condenser panel off and found cock roaches and mice droppings around compressor can even see where mice have been eating away at insulation. Took many pictures of droppings and bugs.. I advised customer to call whirlpool customer service. We cannot guarantee a good repair.(Call complete)
We serviced a
AMANA REFRIGERATOR
Model AFI2539ERM00
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
06/20/2023
Complaint refrigerator is not dispensing any water even with a brand new water filter installed. I found filter. Head housing is broken. Valve on filter. Head is has broken tips. Unit will need a new filter. Housing to fully repair. Customer declined repair here today.
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Charlotte, North Carolina 28211
Robert A.
Job Details:
06/20/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KUDK03ITBS3
Near Worcester, Massachusetts 01605
Angel R.
Job Details:
06/20/2023
"Ran diagnostic cycle, found debris shards of broken glass within the pump. Some was crowding the OWI sensor. Removed all that I could and cleaned screen. Left unit running an affresh cycle and asked customer to keep us posted if problem persists. Unit is otherwise working properly, all parts functioning properly.; dspstn on spec-tagged invntry: 1 WPW10780877 MOTOR/SUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
06/20/2023
"Installed new ice maker and cycled and filled with water, please allow 24-48 hours."
We serviced a
MAGIC CHEF REFRIGERATOR
Model HVDR1040B
Near Enfield, Connecticut 06082
Gary V.
Job Details:
06/20/2023
"Arrived to install fan motor and it didnt fit, wrong shape and size. Will resubmit for correct part.; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Longmeadow, Massachusetts 01106
Gary V.
Job Details:
06/20/2023
"Inspected and found high limit fuse and thermostat open, replaced with new limit and fuse and tested fine.; used 1 WP3977767 (THERMOSTAT), and 1 279816 (THERMAL KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, North Carolina 28278
Ryan S.
Job Details:
06/20/2023
Retuned to install part ordered. Installed new console. Ran unit to verify proper operation. Verified proper operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, North Carolina 28262
Jenn F.
Job Details:
06/20/2023
Installed new shelf.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Winsted, Connecticut 06098
Ruben C.
Job Details:
06/20/2023
"Could not fully diagnose unit dryer is stack on washer unit is not draining putting helper into p/a have informed cust if not approved will have to pay 169.00 plus tax or have it down for us; rqstng P&A on 1 Helper (Helper), dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV03
Near Plymouth, Connecticut 06786
Ruben C.
Job Details:
06/20/2023
Replaced top right refrigerator door cust has to call for autho if she wants freezer door replaced stud for handle will not stay in place
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
06/20/2023
"Complaints dishwasher not dissolving tablet tablet still sitting in the bottom. The dishwasher dishes are still dirty at the end of the cycle. tub is still dry to the bone. Have never use the dishwasher since moving into the house. House has been completely remodeled. I found water supply was turned off dishwasher. It had a 43 area code and F3 E3 error code, and fault history I cleared error codes tested operations replaced parts pre-Aidid motor subassembly tested operations found heavy Sudsing occurring in dishwasher. No additional issues found with dishwasher at this time. Heater is working perfectly fine. Dishwasher appears to have never been used. Not once underneath the filter was dry as a bone."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
06/20/2023
Tested and found as magnetron heats up begins making a buzzing noise. Also found blower fan very loud. Ordering magnetron and blower.; ordrng 1 W11441128 (Blower) and 1 WPW10693025 (Magnetron)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
06/20/2023
"Checked oven and found that oven heats and behaves normally at all settings up to 350 but when set to 400 or above it will not heat. Called tech line spoke to Leon SR# 77316671877, checked voltage output on board. Found output dropping out when set above 400. He said to replace ACU and sensor. Requesting P&A for board and sensor.; rqstng P&A on 1 W11261167 (ACU), ordrng 1 W10859573 (Sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Charlotte, North Carolina 28209
Robert A.
Job Details:
06/20/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. Th unit is cooling fine. I harvested the aiM and it never sent water after multiple attempts. I checked voltage to the IM, it never went above 51v. The unit is getting water from the supply line. The unit needs a new IM. Im ordering th part for the return visit.; ordrng 1 W11517113 (IM assembly)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBR2088HES
Near Charlotte, North Carolina 28207
Robert A.
Job Details:
06/20/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. The unit is cooling fine and it dispenses water with no issues. I ran a harvest cycle and it completed but the valve never activated to dispense water. I checked the voltage at the dual valve, its getting 122v when I jump the valve (l & v). The IM does not have an arm to turn it off, its missing its currently in the on position. The door handle is loose as well. I will address the handle on the return visit. The unit needs a new dual valve to resolve the issue. Im ordering the part for the return. I charged the card on file from the landlord. I called Tim before charging the card to let him know the status of the repair.; ordrng 1 WP67005154 (Dual valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Hartford, Connecticut 06106
Chuck M.
Job Details:
06/20/2023
Customer complaint is that microwave stopped working and had error code F1e4 communication error. Replaced control and tested. Microwave checked ok. Showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Southington, Connecticut 06479
Jimmy R.
Job Details:
06/20/2023
"Installed new bellow and ran machine threw a wash and spin cycle, checked all operations and unit is now sealing against door glass no leaks present all operations now working to factory specs ; dspstn on spec-tagged invntry: 1 W11106747 BELLOW"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
06/20/2023
"Checked over unit and found both sections cold but not holding temps, removed evap covers and checked frost patterns found frosting but not strong, placed unit into step 4 to checked compressor and found 3 way coil valve not releasing. Removed coil and reset control placed unit back into diagnostics and rechecked step 4, compressor running and valve now releasing to fridge and freezer canceled out of diag and unit is now cooling and operating to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
06/20/2023
"Checked over unit and found no ice coming out of dispenser paddle when pushed, found motor running and ice container full of ice. Checked motor and found yoke had come loose and stripped out, tried to tighten up yoke but it would not tighten down. Wile need to order new motor and yoke plus Dremel tool to cut off yoke ; ordrng 1 W11671282 (Auger motor) and 1 WP63052-2 (Yoke) and 1 Dremeltool and 1 Dremelcutoffbits"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
06/20/2023
"Replaced control, ran calibration. Tested, all functions operating properly.; dspstn on spec-tagged invntry: 1 W11603811 CNTRL-ELEC"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
06/20/2023
Found mullion not engaging pivot block every time. Door seems to be too low. Ordering cams and shims.; ordrng 2 WP12028505AP (Cam)s and 1 12999501 (Shim) and 1 12999502 (Shim)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Sharon, South Carolina 29742
Mitch H.
Job Details:
06/20/2023
"Removed refrigerant and removed compressor. Removed drier, installed new drier, began to install new compressor and found that high side tube on new compressor cracked and split where in connects to compressor body. Compressor was not in the usual box. Packed loose in large box with only bubble wrap. Reordering compressor.; ordrng 1 W11592010 (Compressor)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near York, South Carolina 29745
Mitch H.
Job Details:
06/20/2023
Replaced dryer timer. Tested and ensured timer was counting down and operating properly. All tested good.; dspstn on spec-tagged invntry: 1 W10857612 TIMER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near York, South Carolina 29745
Mitch H.
Job Details:
06/20/2023
Checked and found refrigerator door has a bow in it and not lining up correctly. Ordering door. Advised customer that door would ship directly to them and they would need to inspect for damage and call office.; ordrng 1 LW11258450 (Refrigerator door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
06/20/2023
"Checked over unit and found both sections not cooling well found freezer evap frosted over causing no cooling in both sections, forced unit into a defrost cycle and found no heater coming on checked heater connections and found brown connector pulled from clip causing no power to heater, reattached wire and secured to stop from pulling apart heater now on and defrosting. Checked all other operations and unit is cooling and working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, Connecticut 06706
Jimmy R.
Job Details:
06/20/2023
"Tested washer and found when starting to run a wash cycle unit would make a loud grinding noise and never stop until unit shifted into a agitate cycle. Checked actuator and cam and found cam stuck in one position causing it to grind gears, replaced faulty cam and recalibrated unit. Ran a wash and spin cycle and all operations now working to specs ; used 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
06/20/2023
"Tested unit due to machine would randomly turn vent fan on and would not shut off also would keep fan running when turning it on then never would shut off. Checked all connections and could not find an issue found when using microwave unit worked fine for me customer had video of unit to show me. Checked left side cntrl and found unit could have a stuck key or shorted vent motor will order new fan,left cntrl,hood capacitor,cntrl and interface to be safe advised parts where s special order and would call when parts come in for return visit ; ordrng 1 W11443147 (Control) and 1 W11443148 (User interface) and 1 W11220420 (Cntrl panel left) and 1 W11405832 (Capacitor) and 1 W11409092 (Hood motor) and 1 W11213885 (Left touch cntrl harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Berlin, Connecticut 06037
Chuck M.
Job Details:
06/20/2023
"Customer complaint is that FF section has ice buildup and water underneath drawers. Inspected and found drain pan bowed and evaporator cover has ice. Ordered evaporator cover, drain pan and evaporator fan with harness. ; ordrng 1 W11211387 (cover-evap) and 1 W11033168 (harns-wire) and 1 W11457241 (Drain Pan)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
06/20/2023
"Ran washer and found machine stuck in a drain cycle and would not come out, canceled out unit due to customer not holding cancel long enough cusing unit to not stop running, ran diagnostics and found long fill error. Advised customer on leaving unit on tap cold if not using hot water this will stop errors and unit shutting down. Recalibrated machine and all operations now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV00
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
06/20/2023
"Tested unit and found ice building up on bottom of freezer cabinet, found ice building due to drain clogged. Found when defrosting unit would not drain into pan and freeze, melted ice and found drain tube clogged up causing water to over flow and freeze, cleared drain and ran water thew unit all operations now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Clover, South Carolina 29710
Mitch H.
Job Details:
06/20/2023
Customer says temps in both refrigerator and freezer fluctuating. One day it is good next day too warm. Tested and ran diagnostics. Freezer thermistor tests open. Ordering evaporator fan assembly and control.; ordrng 1 W11224256 (Control) and 1 W11578030 (Evaporator fan assembly)
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Charlotte, North Carolina 28278
Ryan S.
Job Details:
06/20/2023
Retuned to install parts ordered. Installed new panel and trim on left side. Installed parts and got customer to look over panel. Verified proper operation.
We serviced a
GE OVEN
Model JGBP85BEB1BB
Near Charlotte, North Carolina 28210
Jeff L.
Job Details:
06/20/2023
Found bad oven bake ignitor.. replaced ignitor preheated oven to 350 degrees all operations are. Normal.Part # 4342528 bake round glow barPaid by cc the amount of $288.49(Call complete); dspstn on spec-tagged invntry: 1 4342528 IGNITOR ROUND 2.5-3 AMP
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near Charlotte, North Carolina 28215
Jenn F.
Job Details:
06/20/2023
"Install new bake element. Upon powering on the unit the bake element came in by itself, only can be cause by bad bake element relay located on board. Called whirlpool techline sr#7736677573, spoke with safety sr# 7736620533 they provided a new part auth for the control board auth # W17ICZ1WPL1 ; ordrng 1 W11567368 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Worcester, Massachusetts 01602
Angel R.
Job Details:
06/20/2023
"Baffle motor working ok, found the basket at bottom of freezer was blocking the vent. Also FC temp was set at -5 and RC at 36, set FC at 1 and RC at 38. Advised customer the new temp settings and proper install of the basket should fix the issue with proper air flow."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Sutton, Massachusetts 01590
Angel R.
Job Details:
06/20/2023
"Found door switch snapped, quoted customer on install and part and they said they will think about it as they were misinformed about these charges and thought it would be $129. Switch part #WPW10569603."
We serviced a
JENN-AIR OVEN
Model JDRP548HL01
Near Charlotte, North Carolina 28226
Ryan S.
Job Details:
06/20/2023
"Retuned to install new control uI, can enter service diagnostics mode now. Getting f8e2 error. High speed fan error. Ordering cooling fan and acu control board. ; ordrng 1 W11248652 (Cooling fan.) and 1 W11317944 (Acu powermax control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Brimfield, Massachusetts 01010
Chris B.
Job Details:
06/20/2023
Replaced part and unit running normal.; dspstn on spec-tagged invntry: 1 W11322903 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Southbridge, Massachusetts 01550
Chris B.
Job Details:
06/20/2023
Complaint that the unit is not cooling properly. Found unit unplugged. Measured correct voltage to start relay but not switching compressor on. Replaced start relay device and unit cooling properly. Mentioned to the customer to keep an eye on the cooling for the next few days. ; used 1 8201786 (OVERLOAD/RELAY KIT) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Woodstock, Connecticut 06281
Chris B.
Job Details:
06/20/2023
Complaint that the unit is not cooling properly. Customer mentioned that the fresh food section is having the same issues as last time of under cooling. Found no issues with the cooling in the evaporator side. And no issues with the heating element and bimetal. Found 120v to the element. Found gasket on the freezer door top corners not sealing correctly and bad control board. Adjusted the defrost from Adaptive to Basic and mentioned to the customer to keep an eye on the unit and see if the problem arises. Customer mentioned not to do any work on leds yet. Collected trip fee.
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Davidson, North Carolina 28036
Vincent O.
Job Details:
06/20/2023
Found broken wires at freezer door hinge causing no ice condition. Provided estimate to customer for repair. Customer does not wish to repair at this time.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
06/20/2023
Found evap fan not running and unit frozen over causing no cool condition. Order and replace fan assembly and thermistor. ; ordrng 1 WP2188820 (Thermistor) and 1 W11631626 (Fan assembly)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
06/20/2023
Found gearcase shaft dropped causing misalignment of cam and grinding noises during operation. Order and replace gearcase and drive assembly. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam kit) and 1 W10902814 (Washplate)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Iron Station, North Carolina 28080
Mark C.
Job Details:
06/20/2023
Units start button on the control panel in no longer working due to the switch assembly detatching from the panel.; ordrng 1 W11116422 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Dudley, Massachusetts 01571
Chris B.
Job Details:
06/20/2023
Complaint that the freezer side is frosting out. Found fridge cabinet bent in not making proper seal. Called Tech Line and unit will be deemed un repairable. SR#7736677685 unit under warranty. Customer will contact Whirlpool customer service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Dudley, Massachusetts 01571
Chris B.
Job Details:
06/20/2023
"Complaint that the freezer side is very frosted out. Found hinge missing a washer. Replaced with TSWP488881 part. Will need new bracket. Will order parts for a return visit. ; ordrng 1 WP2183805 (Bracket) and 1 WP488881 (Washer), used 1 WP488881 (WASHER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Stafford, Connecticut 06076
Chris B.
Job Details:
06/20/2023
Complaint that the unit is not dispensing detergent properly. Found the detergent settings on the load and go option was disabled. Mentioned to the customer to run the unit a few times to see if detergent is working properly.