Service History 491

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 12/05/2023

"Cx complaint that there is a loud screeching noise while the unit runs. I inspected the unit to confirm the complaint. I found no error codes and ran multiple manual tests. The noise is only present during agitate, spin works fine. I checked underneath the unit, nothing visibly wrong under the unit. The lid lock had a hard time engaging when I started a normal load. Im ordering a new gear case and control board for the return visit.; ordrng 1 W11454741 (Gear case) and 1 W10721967 (Clutch) and 1 W11603810 (Control board)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Windham, Connecticut 06226

Amanda R.

Job Details: 12/05/2023

Sense lid/ wash done error the cold water leaking into basket even with unit off on well water has house filter needs new inlet valves ; ordrng 1 W11513255 (Valves)

We serviced a

GE REFRIGERATOR

Model PDS22SBSBRSS

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 12/04/2023

"Jumped original board and let defrost for 15 minutes then swapped out board. Unit had been working fine since defrost d Friday, so had stayed clear enough to operate. Verified fan/compressor running with new board. Cs to monitor ; dspstn on spec-tagged invntry: 1 WR55X10942 BD ASM MAIN CONTROL"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Ellington, Connecticut 06029

Gary V.

Job Details: 12/04/2023

"Inspected and found unit not powering on, voltage in wall outlet is reversed and customer will have that corrected. Door not closing properly and will order parts and call.; ordrng 1 W11493414 (Door lock assy) and 1 Wpw10531156 (Noise filter)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Vernon, Connecticut 06066

Gary V.

Job Details: 12/04/2023

"Inspected and found main acu no longer sending voltage for heat, heater ohmed good, will order part and return.; ordrng 1 W11672225 (Main acu)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near South Windsor, Connecticut 06074

Gary V.

Job Details: 12/04/2023

"Costco 2 year warranty. Inspected and found drain tube frozen over and cleared and cleaned out, tested fine."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Somers, Connecticut 06071

Chris B.

Job Details: 12/04/2023

Complaint that the unit is not starting a cycle. Found bad capacitor. Replaced part and ran diagnostic cycle twice and unit working normal. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS27CXMS5

Near Somers, Connecticut 06071

Chris B.

Job Details: 12/04/2023

Complaint that the unit is leaving plastic parts in the ice bin and drinks. Complaint that the customer ended up with pieces of plastic in their drinks causing a safety concern for the customer. Found broken bin at the bottom end before ice cubes exit the shoot. Quoted parts and labor. Mentioned to the customer it is not safe to use the ice maker at the condition it is now. Customer will prefer to contact KitchenAid about this issue. Mentioned to the customer that we will keep records of parts and labor information.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Springfield, Massachusetts 01104

Roger R.

Job Details: 12/04/2023

Installed new basket and also needs a new cam. Washplate needed and returned. ; used 1 W10721967 (CAM KIT) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS00

Near South Hadley, Massachusetts 01075

Roger R.

Job Details: 12/04/2023

Tech was assigned as a helper;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV00

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 12/04/2023

"Found unit dispensing ice properly. Shelf supports are cracked and broken this was not a place that can be caused by consumer. Will need new supports. ; ordrng 1 W11093714 (Rail, right side), rqstng P&A on 1 W10311726 (Support, right side)"

We serviced a

WHIRLPOOL OVEN

Model KSIB900ESS1

Near Hebron, Connecticut 06231

Jeremy B.

Job Details: 12/04/2023

Bake not heating properly. Found open bake element. Replaced and tested all checks ok. ; used 1 W10779716 (ELEMENT) from stock

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Bolton, Connecticut 06043

Chuck M.

Job Details: 12/04/2023

Customer complaint is that washer had error code F7e1 tachometer missing. Ran diagnostics and confirmed error code. Ran manual spin and error code returned. Inspected and found capacitor leaking. Replaced capacitor and tested in diagnostics successfully. Ran Quick Wash Cycle successfully. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manchester, Connecticut 06042

Chuck M.

Job Details: 12/04/2023

"Customer complaint is that washer was making a grinding noise. Ran automatic test cycle and found washer was not agitating or spinning. F7e1 tachometer missing. Inspected and found shield damaged and belt off. Drive pulley was also loose. Replaced cam and belt. Tested and washer checked ok. Ordered shield. ; ordrng 1 W11409708 (Shield), used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Medway, Massachusetts 02053

Aimee

Job Details: 12/04/2023

Installed new dispenser and bellows and tested for leaksAd used cleaning when light comes on and dont over load

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Mendon, Massachusetts 01756

Aimee

Job Details: 12/04/2023

Found the harness at bottom door on the white neutral.Needs new fridge door.Advised customer to call whirlpool

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV01

Near Manchester, Connecticut 06040

Chuck M.

Job Details: 12/04/2023

Installed gasket and corrected with blow dryer. Checked ok.

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Hartford, Connecticut 06112

Chuck M.

Job Details: 12/04/2023

Customer complaint is that dryer would not start. Inspected and found terminal block shorted. Replaced and tested. Dryer checked ok. ; used 1 279320 (TERMINAL BLOCK) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 12/04/2023

Customer complaint is that FF section was not cooling below 47 degrees. Inspected and found thermistor corroded on the evaporator. Replaced harness from T/S and advised customer to allow time for unit to stabilize and reach proper temperature. ; used 1 W11033168 (THERMISTOR/FAN HARNESS) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Easthampton, Massachusetts 01027

Mike K.

Job Details: 12/04/2023

"Replaced gaskets and dispenser door assy, no light leaks and door closing properly. Dispenser worked for water and dispenser motor rotated (no ice in bin)."

We serviced a

WHIRLPOOL WASHER

Model MVWC416FW0

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 12/04/2023

Checked unit found gearcase is very noisy and basket is off center gave cust estimate for gearcase cust is going to think about repair; ordrng 1 W10521298 (Basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Farmington, Connecticut 06085

Ruben C.

Job Details: 12/04/2023

Checked unit found led module lighting very dim replaced module tested operation normal lighting normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFX2571XEM0

Near Torrington, Connecticut 06790

Ruben C.

Job Details: 12/04/2023

Checked unit found ice maker inlet tube has pin hole gave cust estimate for tube inlet cust will think about repair has 7 days to decide

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Torrington, Connecticut 06790

Ruben C.

Job Details: 12/04/2023

Checked unit ran cycle twice no leaks took off back panel no leaks from hoses have advised cust on use of soap has to be he told cust if issue continues take video

We serviced a

KITCHENAID OVEN

Model KEHC379JBL05

Near New Hartford, Connecticut 06057

Ruben C.

Job Details: 12/04/2023

Checked unit found front glass has shattered part #4455392 is no longer available called techline to have documented 7737936544

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 12/04/2023

"Checked over unit and advised customer there is no light in the freezer on this model unit, replaced switch and bulb and all operations are working normally checked cooling and unit is cooling as designed ; dspstn on spec-tagged invntry: 1 W11123941 SWITCH"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Waterbury, Connecticut 06710

Jimmy R.

Job Details: 12/04/2023

Installed new hub and tub assembly ran unit thew a calibration cycle and unit went threw properly. Ran a wash and spin cycle and all operations are now working to factory specs ; dspstn on spec-tagged invntry: 1 W10528947 HUB

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 12/04/2023

"Removed old evaporator due to leaking brazed in new evap and pumped unit down into a vacuum, checked for leaking and found everything holding and pressure good recharged with 6.00 oz 134a and unit is now cooling and operating to specs"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 12/04/2023

Checked over unit and found machine erroring out F1e0 internal board failure went to take pic of model tag and found roaches all over the unit shorting out control advised customer the unit needs new cntrl and switched from bugs shorting it out whirlpool will not cover this due to not safe told her they need to get rid of them or they will kill all there appliances

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 12/04/2023

"Removed and replaced water inlet valves. Reassembled and tested, both valves operating properly. Ran diagnostics cycle, all functions tested properly.; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Indian Land, South Carolina 29707

Mitch H.

Job Details: 12/04/2023

"Removed old compressor. Installed new, charged with nitrogen, checked for leaks, none found. Allowed to sit under pressure for 15 minutes. No loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed n correct refrigerant charge. Compressor operating and unit cooling properly.; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Marlborough, Connecticut 06447

Jeremy B.

Job Details: 12/04/2023

Ran diag found no error codes. Ran self test then calibration all cycles ok. Ran high speed spin and made sure washer level. Recommended washing like items together to help make a more balanced load. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Glastonbury, Connecticut 06073

Jeremy B.

Job Details: 12/04/2023

Installed new harness. Ran calibration then self test all checks ok.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Willington, Connecticut 06279

Amanda R.

Job Details: 12/04/2023

"Complaint washes fine on bottom rack upper rack not getting water cleaned ccreen and started vinegar bath needs parts ; rqstng P&A on 1 W10906430 (Control) and 1 WPW10605345 (Wash arm), dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 12/04/2023

"I replaced third tier rack, supports, customer stated that the middle rack fell off between service calls and broke. I found plastic missing and broken and ordering to replace parts for middle rack. ; ordrng 2 WPW10250160 (Clip)s and 1 WPW10250162 (Cover) and 2 WPW10195840 (Clip)s and 2 WPW10546503 (Adjuster)s and 6 WPW10082853 (Support)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Charlton, Massachusetts 01507

Amanda R.

Job Details: 12/04/2023

"Replaced compressor started cooling ; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHV00

Near Millbury, Massachusetts 01527

Amanda R.

Job Details: 12/04/2023

Complaint that unit making a loud buzzing noise rails in freezer operating normally customer agrees left parts with her for future if needed recommended recording noise ice maker not hooked up has no water line coming to unit states noise only lasts a minute had damper cycle customer states not the noise

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 12/04/2023

"I suspect over filling issue causing ice maker to get stuck I reduced amount of water able to get to unit by adjusting set screw ice maker and fill valve are working fine as of now customer to monitor size of cubes. And function of ice maker unit is dispensing fine out of door as well. Fresh food temp is 37.8? freezer temp is -1.2?. If customer calls back for icemaker issue again order and replace icemaker again icemaker defective. Advise customer before calling for serviced unplugged unit refrigerator for a minimum of five minutes before calling for service. Allow 48 hours after unplugging. As of right now, icemaker is cycling and functioning properly ice bin is completely full of ice."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 12/04/2023

"Complaint dishwasher leaking going straight to drain I found mice have chewed wiring and drain hose and sensors unit has bare hot wiring under dishwasher fully exposed called whirlpool 7737867707 file number non serviceable under warranty per trade care team unit will need new harness, complete drain hose were attaches to the sump motor assembly fill tube or attaches to main waterline to tub, assembly float assembly motor, sump assembly and drain pump assembly to fix. Main control is operable. No holes in the tub found customer declined repair. Going to look at buying a new dishwasher potentially"

We serviced a

WHIRLPOOL VENTHOODS

Model UXT5536AAS3

Near Unionville, North Carolina 28110

Jonathan J.

Job Details: 12/04/2023

I replace control tested operations no buttons are sticking anymore. Everything working fine.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 12/04/2023

"Complaint racks are rolling forward whenever door is opened afraid they are going to fall out onto the floor or onto someone, I found dishwasher leveling was out of level no water leaking occurring. I found unit had not been installed properly by installation company unit was almost impossible to remove from cabinetry. No additional issues found or seen with dishwasher at this time."

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 12/04/2023

"Customers complaint is washer makes loud noise. Noise coming from cam not fully engaging and causing noise. Replaced cam and actuator ran self test and then calibration all checks ok. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG DRYER

Model MED6630HC2

Near Sutton, Massachusetts 01590

Aimee

Job Details: 12/04/2023

Cust smelling putride or dead animal smell by pocket door in bathroom.When running dryer they can smell bad smell in other room at pocket door.They dryer is in another room around cornerNo smell in dryer was doing load of wash or at out side vent.No electrical smellSmell coming from somewher

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Northbridge, Massachusetts 01534

Aimee

Job Details: 12/04/2023

"Found the belt snapped,replaced with tune up kit.Tested complete ; used 1 4392065 (Tune up kit) from stock"

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 12/04/2023

Washer not starting. Found faulty lid lock. Replaced and ran calibration then self test all checks ok. ; used 1 W10810403 (DOOR LOCK) from stock

We serviced a

SAMSUNG REFRIGERATOR

Model RF18A5101SR

Near Norfolk, Massachusetts 02056

Aimee

Job Details: 12/04/2023

Installed new icemaker Cust didnt know where the fridge water shut off was. Husband not home at time and couldnt reach.Cust will call when figure out where water shut off is. Cwa

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS2

Near New Hartford, Connecticut 06057

Ruben C.

Job Details: 12/04/2023

Checked unit found tough button on console not working again called techline advised changing control and interface 7737937440 told to replace both at same time; ordrng 1 W11622490 (Console) and 1 W11410066 (Control)

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near West Hartford, Connecticut 06117

Ruben C.

Job Details: 12/04/2023

Checked unit unit is heating but very low heat not getting enough voltage from control needs control ordered control charged 40 dollars additional labor; ordrng 1 W11388032 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 12/04/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 12/04/2023

I installed the ordered part and tested the unit for the cx. Th

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Charlotte, North Carolina 28213

Robert A.

Job Details: 12/04/2023

"Cx complaint that the unit is making a loud noise while the cycle starts. I inspected the unit to confirm Th complaint. I found the noise coming from the clutch, it has also worn the belt. I tried to remove the clutch but the gearcase shaft moves with the bolt no matter how much I rotate it, therefore Im unable to remove the clutch. The unit needs a new gearcase, clutch and belt to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Clutch) and 1 W11239857 (Belt)"

We serviced a

MAYTAG WASHER

Model MHW8630HC4

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 12/04/2023

"Cx complaint that the unit is not progressing through the cycle. I inspected the unit to confirm the complaint. I found an error code: f8e1. I ran manual tests 1&2 for the valve, nothing came out. The water valve from the wall were off. I turned on the water and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 12/04/2023

Cx was not home and did not answer the phone. The office called and got no answer as well. I tagged the door and moved on.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Bessemer City, North Carolina 28016

Ryan S.

Job Details: 12/04/2023

"Retuned to install new suspension, installed suspension, ran service diagnostic all funtions working and unit now going in high speed spin. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 12/04/2023

Found unit has a bad motor capacitor. Reading 0 uf. Replaced with new part and unit okay. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Belchertown, Massachusetts 01007

Roger R.

Job Details: 12/04/2023

Checked low side pressure and found slightly low at -10 in hg adjusted refrigerant level unit unit read at a -4 in hg and freezer evaporator started having a good frost pattern. Ran unit for several minutes and checked pressures and frost pattern.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Chicopee, Massachusetts 01022

Roger R.

Job Details: 12/04/2023

"Installed new agitator and wash plate, all okay"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 12/04/2023

Customer complained unit not washing again. Says sounds like its working but nothing getting washed. Ran into and found motor error. Ran unit through and found 116v to sump motor but sump motor not energizing. Also found sump getting voltage sent to it more than should like when cancel drain sump still getting 116v. Ordering new sump and board . Informed customer office will call when parts come in. ; ordrng 1 W11613479 (Sump) and 1 W11637581 (Control board)

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS07

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 12/04/2023

"Checked over unit and found microwave not powering up no display, tested voltage at out,tested and 120v is present removed control board and found no power to unit. Found fuse and fuse is bad causing no power to machine, replaced faulty fuse and unit is now back on and operating, ran and unit is heating and working to specs ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 12/04/2023

"Checked over unit due to customer worried about noise coming from machine, ran a diagnostics and found no errors ran a self test cycle and found all noises normal. Ran washer threw a drain and spin and all noises are normal, explained to customer on Noises unit will make and not to be worried all functions are working to factory specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 12/04/2023

"Checked and found wheel broken off rack adjuster. Removed and replaced with kit. Reinstalled rack, tested, operating properly.; used 1 W10712395 (Adjuster kit) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 12/04/2023

"Tested and ran diagnostics. Ran test 57, ice cycled and completed properly. Ran test 45, valve activated but no water going to ice maker. Ordering valve, heater and control. Checked part availability. Customer doesnt want to schedule at this time due to work schedule. Wants office to call when parts arrive.; ordrng 1 W11224256 (Control) and 1 W11482383 (Valve) and 1 W11087201 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/04/2023

"Installed parts listed and cycled, discovered deli drawer board no longer functioning either will submit estimate and call.; rqstng P&A on 1 W10758049 (Deli drawer board), dspstn on spec-tagged invntry: 1 W10843055 CNTRL-ELEC"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Worcester, Massachusetts 01604

Amanda R.

Job Details: 12/04/2023

The squealing noise is coming from bearing in gear case ; ordrng 1 W11449840 (Gear case) and 1 W11510461 (Wash plate)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 12/04/2023

"Tested and ran diagnostics. Found F6E3 communication error. Ran component tests, hot and cold water valves operating properly. Found detergent pump humming but not dispensing. Ordering control and dispenser assembly. Checked part availability and scheduled return for 12/11 pm; ordrng 1 W11621181 (Dispenser) and 1 W11621180 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Clover, South Carolina 29710

Mitch H.

Job Details: 12/04/2023

"Tested and ran diagnostics tests 102 and 112 for condenser and evaporator fans. Both condenser and evaporator fans operating properly and quietly. No issues found with either fan motors. Ran test 121 for damper, operating properly with no unusual noises. Called tech line spoke to Robert SR# 773794146, he believes it is likely refrigerant moving through system causing noise. No recommended solution. Advised customer of findings, suggested they call Whirlpool customer service."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Plymouth, Connecticut 06786

Jimmy R.

Job Details: 12/04/2023

"Checked over unit and found customer had gotten the wash plate replaced due it unit going off balance and hitting sides of cabinet found right side had pushed out and started to rust customer is concerned about dents and rust she wants a new cabinet. Ran unit threw a test cycle and found suspension also needs to be replaced due to tub bouncing around causing the off balance and the tub to dent, will order new suspension, nameplate,absorbers and a new cabinet extra labor will be needed and time, parts tentative p/a advised customer tub Will be shipped to home plz check for damage ; ordrng 1 WPW10612925 (Nameplate) and 1 W10676680 (Cabinet) and 4 W11611669 (Obsorbor)s and 1 W11130362 (Suspension kit)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF4267HARS

Near Berlin, Connecticut 06037

Jeremy B.

Job Details: 12/04/2023

Water leaking under crisper. Fresh food evap cover clogged. Needs new evap cover and drain kit. Evap cover temp out of stock. ; ordrng 1 DA97-11704A (Evap cover) and 1 DA82-01415A (Drain kit)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 12/04/2023

"Complaint will not drain out water. Not operating properly will not wash properly. I found drain pump harness is broken underneath washing machine. I am ordering a new harness to fix.replaced previously ordered parts. ; ordrng 1 W11643701 (Harness), dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ5

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 12/04/2023

"Cx complaint that the units oven is not heating at all. I inspected the unit to confirm the complaint. I found an error code: f6e0. I started a bake and broil cycle separately, neither worked. I tried convection cycles as well, that did not work either. The ignitor dont click nor does the convection fan run, the panel reads as if the function is proceeding but there is no heating or actions occurring. The unit needs a new UI panel and control board to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11339755 (UI panel) and 1 W11620582 (Control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSRS25FGWH00

Near Wethersfield, Connecticut 06109

Chuck M.

Job Details: 12/04/2023

Customer complaint is that dispenser is not working. Inspected and found dispenser bracket is broken at switches. Paddles are not making contact with switches. Ordered dispenser bracket. ; ordrng 1 WP2180226 (bracket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near East Hartford, Connecticut 06118

Chuck M.

Job Details: 12/04/2023

Customer complaint is that ice maker is not working. Tested and ice maker is receiving voltage but not cycling. Ordered ice maker. Ice maker in unit is different from what is listed for unit. Order part number on service matters that is changed over to new number. ; ordrng 1 W11284458 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 12/04/2023

"Complaint leaking all over the floor freezer frosting over door. I found door gasket was not sealed properly at the top of the door. I found waterline leaking at the bottom of the freezer door connector had broke. I replaced connectors and heated door gasket. Adjusted gasket tested operations insured gasket is now a tight seal all the way around around the door. No additional issues found with freezer or refrigerator at this time. No more water leaking issues found either.; used 1 WP2198677 (FITTING 1/4-1/4), and 1 WP4373559 (FITTING 5/16-1/4) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 12/04/2023

"Cx complaint that the unit occasionally loses power. I inspected the unit to confirm the complaint. I found no error codes. The unit heats tumbles and has good airflow. The cx said the UI screen will say power failure once the unit turns back on, however the breaker does not trip. Im ordering a new control board to resolve the issue.; ordrng 1 W11525996 (Control board)"

We serviced a

MAYTAG REFRIGERATOR

Model KRFC704FPS04

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 12/04/2023

Complaint refrigerator leaked and ruined the floors throughout the entire downstairs of the house all the way behind it in the room directly behind it the walls. I found cabinetry damage as well. Found valve has failed and is leaking. Unit will need new valve to fix. ; ordrng 1 W11312191 (Valve) and 1 8212547RP (Tubing) and 1 W10786952 (Water Pressure kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT771RWYM01

Near West Hartford, Connecticut 06110

Ruben C.

Job Details: 12/04/2023

Checked unit found ice maker water tube too close to cup froze cub cuasing water to come out defrosted

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near York, South Carolina 29745

Mitch H.

Job Details: 12/04/2023

"Checked and found infinite switch shorted. Replaced switch and element. Plugged range back in, tested, all operating properly.; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT and 1 WPW10434452 INFINITE SWITCH"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Thomaston, Connecticut 06787

Jimmy R.

Job Details: 12/04/2023

"Checked over machine and found freezer not freezing items no ice being made and left draw not working, checked cooling and found fridge evap frosting up fully cycled to freezer and found top half only frosting up noticed frost lines on upper cabinet and sides of fridge getting super hot, checked compressor and found running but very hot to the touch. Compressor is starting to fail causing poor cooling in freezer section, checked left fridge crisper door and found cntrl shorted and green with broken wires found harness from door broken. Unit will need a new door assembly and harness advised customer door is out of stock and not sure when it will be in also compressor should be covered under ten year warranty advised may need purchase receipt for confirmation ; ordrng 1 W10815669 (Door) and 1 W11170612 (Harness)"

We serviced a

KITCHENAID RANGE

Model KFGD500EBS00

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/04/2023

"Arrived and found parts covered and labor already paid. Installed parts listed and found lower broil igniter broken and replaced that as well, cycled tested fine.; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 12/04/2023

"I replaced compressor I tested operation unit is producing a frost pattern upon departure I tested operation no problems niched water lines customer to allow 48 hrs to 72 hrs for ice. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a , used 1 R600A (R600A 14.8 OZ), and 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near East Granby, Connecticut 06026

Gary V.

Job Details: 12/04/2023

"Inspected and found exhaust vent vibration out the rear of bulkhead, applied foil tape and cycled, tested fine."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 12/04/2023

"Cs complaint that unit had leaked out at bottom right side. Unit is square and gasket looks good. Went to test u it and filled, but wash motor not running.7-1 error code, no heat.Ran diagnostic cycle and motor is not running.Quoted for sump assy"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 12/04/2023

"Unit has been warm in n rf, not making ice, says fr is ok.Measured prodeuct temp of 51 in rf mid shelf. 11 in fr, is empty, so air temp only measured, slowly going down.Remover fr evap cover and ice block in upper right and heavy frost on first three turnings of evap.. then clear. Rf evap is frosted over. Thermistors pass in diagnostics. Control is out on pantry drawers. Per Randy the pantry control could cause all issues. Did find sign of water by connector to pantry control. Showed customer and explained the control can be damaged and internal wiring corroded which would require control and door. Also found all wires cut in cable to pantry.Customer wants to try just replacing cable, understands it might not fix issue and that even if pantry control works there could still be other sources to other issues found. Customer is ok with taking the risk on this repair and then plans to replace unit if it ends up needing additional parts/labor; ordrng 1 W11170612 (Cable)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near East Granby, Connecticut 06026

Gary V.

Job Details: 12/04/2023

"Inspected and found drain hose slapping again back of washer panel and secured drain hose, unit running quietly now."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT311FFFE01

Near Simsbury, Connecticut 06070

Gary V.

Job Details: 12/04/2023

"Inspected and found multiple problems, shelving and glides in both freezer and ff compartments not fitting properly, and ff door hinge making noise. Will order parts and call for return date.; ordrng 1 WP2254473 (Hinge) and 2 487576 (Spacer)s and 1 WPW10308849 (Meat pan) and 1 WPW10579374 (Shelf) and 1 WPW10468556 (Rail) and 1 WPW10468555 (Shelf glide) and 2 W11320941 (Shelf)s and 1 W11395919 (Freezer rail) and 1 W11395921 (Freezer rail)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Bristol, Connecticut 06010

Jeremy B.

Job Details: 12/04/2023

"Found leak at filter drier. Replaced filter drier pulled vacuum the n recharged. Please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , and 1 W11506619 COUPLER 8 NK MS 00"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM6

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 12/04/2023

"Retuned to install vent assembly and deflector. Installed all parts ordered and reassembled, ran unit and o leaks detected. Verified proper operation."

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 12/04/2023

"Came to replace door switch ordered by previous tech, installed door switch, lower oven light now operating properly. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 12/04/2023

"Customer complained dispenser not working. Upon arrival found auger chute, shaft and spring broken. Ordering parts huge, shaft, spring and coupler tp repair dispenser. Motor running when dispenser is pressed. Ice bucket side is intact. Scheduled return call 12-8-23 pm. ; ordrng 1 WP2220458 (Coupler) and 1 W10852956 (Spring) and 1 W11573761 (Chute) and 1 WPW10258544 (Shaft)"

We serviced a

THERMADOR RANGE

Model PRG304GH/19

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/04/2023

"Defective LF potentiometer switch, will order and call for return date.; ordrng 1 00629722 (Potentiometer switch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 12/04/2023

"Retuned to install compressor, inverter and parts. Evacuated system, installed new compressor. Pulled vaccum for 20 min steady, entered service test 4, filled with r600. Unit getting frost pattern in both sections. ; dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11506621 COUPLER 6 NK MS 00 , 1 W11506623 COUPLING 5/5 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

LG WASHER

Model WM3400CW

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 12/04/2023

Cs has been getting lines on some clothes and doesnt always spin out fully. Lint trap was clear and in testing drained properly with no issues. Spun out fine. Drain hose was pushed all the way down standing drain pipe. Raised to give an air break and prevent siphoning. Gave suggestions for routine maintenance and usage. Some mold on boot which could cause lines. No problems replicated/found collected for service call only.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 12/04/2023

"Unit under 1 yr wp warranty per service bench. F8e4 error code. Cs saw a steady drip when trying to clear tray. Verified, drip is coming from side of unit. Found mid rack front upper screw leaking, not tight. Tightened and verified leaking had stopped."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Bristol, Connecticut 06010

Jeremy B.

Job Details: 12/04/2023

Found heater failed causing water to leakOut the back. Replaced heater and couldnt test dishwasher not hooked up. ; used 1 W11537778 (HEATER W/NUTS) from stock

We serviced a

HOTPOINT REFRIGERATOR

Model HTS22GBPBRWW

Near Suffield, Connecticut 06093

Gary V.

Job Details: 12/04/2023

"Inspected and found condenser fan motor broken, will order and return.; ordrng 1 WR60X10220 (Condenser fan motor)"

We serviced a

AMANA RANGE

Model AER6303MFS1

Near York, South Carolina 29745

Mitch H.

Job Details: 12/04/2023

"Tested and checked sensor, tested good. Entered diagnostics and found F1E1 control board error. Quoted customer for repair, customer declined repair. Saved estimate. Collected for service call on cc."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Longmeadow, Massachusetts 01106

Chris B.

Job Details: 12/04/2023

Replaced all parts and unit working normal. Customer was mentioning that this door is higher then the cabinet of the refrigerator. I mentioned that this is the type of design that freezer doors are a bit taller than the cavity.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM00

Near Longmeadow, Massachusetts 01106

Chris B.

Job Details: 12/04/2023

Complaint that the unit is not cooling properly. Found start device would switch on and would stay and compressor running but no cooling. No frost pattern in in the evap. Evap fan working properly. Bad compressor and sealed system. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 W10769822 (Compressor) and 1 W10873803 (Start Device) and 1 WPW10350564 (Capacitor) and 1 WPW10143759 (Dryer Filter) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Springfield, Massachusetts 01118

Chris B.

Job Details: 12/04/2023

Complaint that the unit is not sealing properly. Found gasket keeps falling off the door and too deformed. Tried adjusting and warmed it but no success. Will order new gasket and sealer.; ordrng 1 W10838574 (Gasket) and 1 Wp482338 (Adhesive)

We serviced a

MAYTAG WASHER

Model MVWC200XW3

Near Springfield, Massachusetts 01109

Chris B.

Job Details: 12/04/2023

Complaint that the unit is making loud banging noises. Found bad suspension. Quoted for parts and labor. Will order parts for a return visit.; ordrng 1 W10780048 (Suspension)

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