"Inspected and found one of stabilizers came loose, tightened and adjusted,cycled and tested fine."

Installed door and adjusted gasket which was not properly seated. Did not need hinges as the problem was with door not making contact due to plastic bulging because improperly seated gasket. Unit is working properly.; dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT

"Installed control and dispenser, tested ok. Could not install manifold due to chances of cracking a tab on the cover which as not ordered. Leaving manifold with customer, he refused to have it installed without the cover.; ordrng 1 W11101860 (Cover)"

"Found both igniters dead, will order both. Normally TS but I do not have any.; ordrng 1 WPW10333842 (igntr-oven) and 1 WP9758079 (igntr-oven), dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"

"Installed slider, tested ok but got F7E4. Called telling again, ran through testing the clutch and slider once again, everything checked out ok. In tech line opinion customer is using too much detergent. SR#7736717133; dspstn on spec-tagged invntry: 1 W10734521 SLIDER"

"Installed IM and door chute, tested ok."

"Installed door chute, did not need UI. Tested ok."

"985-294-9307 mahitha please set up in system for new residents. I replaced both parts UI and main pcb, when dropping the console down the front burner switch shaft broke right off. Also, the brand new UI and control board are still throwing the f2 e1 fault code. I inspected the ribbon and it looks ok, I made sure it was plugged all way in on control board. Also, the griddle wires are not connected I will reattach those when I come back to put parts on. I advised customer that we would return when parts come in. Part from factory is defective needs to be replaced; ordrng 1 WPW10371235 (Burner switch) and 1 WPW10298120 (Control board) and 1 WPW10116117 (UI) and 1 W10726866 (Ribbon)"

Installed new magnetron unit is fully operational.

Found frost in freezer. Door closing properly. Must have had something blocking door. Changed water filter for customer.

Installed new condenser fan blade due to blade had slipped off shaft.

Found unit leaking from heater bushings. Tech does not have part on truck. Ordering heater. Customer also claiming floor damage. Floor warping. Took pics. Advised customer to not use machine until repaired. ; ordrng 1 W11537778 (Heater)

Installed new vent and deflector. Tested and verified proper operation. All functions check ok.

Unit is working at this time. Customer says it will come and go. When issue occurs there is ice buildup on evap cover and buzzing from fan. Order and replace evap cover and main control. ; ordrng 1 W11610999 (Cover) and 1 W11664342 (Control)

Door not closing. Door hitting frame. Adjusted legs door now closing. Ran self test all checks ok.

"Washer not spinning out properly and making squeaking noise. Noise coming from the belt. Replaced belt. Ran self test and basket has a wobble contributing to off balance loads; ordrng 1 W11513244 (Basket), used 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"

Both sections not cooling. Fans and compressor running. Needs new compressor customer will pass.

"Installed new motor&sump ran unit threw a wash cycle and found drain hose missing clamps on dishwasher drain side added clamps and drained unit. Checked all operations and unit it now working to specs ; dspstn on spec-tagged invntry: 1 W11085683 MOTOR/SUMP , used 2 Wp285655 (Clamp) from stock"

"Checked over unit and found oven not heating up and top burners not working and not glowing red, checked voltage to unit and found only 120v going to oven and no 240 advised customer there is an issue with power supply and I could not find a model and serial tag only found registration paper with model serial advised they will need someone to look at electrical oven is fine"

"Tested dryer and found unit would not start checked door switch and found ok checked voltage to unit and 120v on each leg 240v acrossed. Removed rear cover and checked thermal fuses found white thermal fuse faulty causing no power to machine, replaced fuse and ran unit checked heat and heat is cycling and all operations working to specs ; used 1 WP3392519 (THERMAL FUSE) from stock"

"Checked over machine due to unit leaking water from back checked water lines and found tight checked tub to pump and drain hose and found no leaking, ran u it threw a wash and could not see any water drained unit and found water over flowing from house drain due to drain clogged up. Advised customer they would need a professional to come look at there pipe. Checked noise customer had heard and advised unit is going off balance from water not draining correctly also advised on loading machine with equal weighted items, unit is working to specs just clogged house drain"

"Found error code for off balance load and water lines reversed at back of unit. Corrected lines. Found unit still not spinning properly with three towels. Recommend changing the support rods and inner basket. Will order and return asap. ; ordrng 1 W11172199 (Basket) and 1 W11217817 (Kit, suspension rod)"

"Inspected and found timer not advancing and stuck thermostat, will submit estimate and call.; rqstng P&A on 1 WPW10642928 (Timer) and 1 WP8318268 (Operational)"

"Installed all parts listed and cycled, tested fine."

"Ordered Evap fan doesnt match original which also included a thermistor, picture shows without thermistor for this model on parts list.Called office, found correct fan and ordered. Will also return with main control in case further issue then just fan, but control has not been paid for and would need to be quoted if needed.; ordrng 1 Wr60x10074 (Evap fan), dspstn on spec-tagged invntry: 1 WR55X10942 BD ASM MAIN CONTROL"

"Inspected and found water dispensing properly. But freezer door and gasket not molded properly,causing door to not seal properly and causing frost build up in freezer and extended run times, Will order new door. Customer will call office when it arrives 4-6 weeks out.; ordrng 1 LW10858419 (Finger print stainless door)"

"Inspected and found ice built up on evap motor housing, cleared ice, found ice maker broken, quoted and she will call."

"Replaced sump assy, customer had unit fully pulled out on arrival. Installed but left screwing back to cabinets to him, ran unit and wash motor running fine., draining fine, no leaks found."

"Called compressor on way, says it has been working better since last visit though nothing was done at that time, compressor and fans running on arrival. Cs had emptied some items prior to arrival to prepare for work. Reading 8 degrees and dropping slowly in fr, 35 in rf.Was set to 34 and -5.. condenser coils clean, fan running.Put unit into diagnostic and compressor is still running when everything else shut down.Compressor comes with inverter board so replaced inverter board and same issue with new board. Board also responsible for running compressor, so left new board in unit.Called techline.Either stuck relay on control or u/IService matters down so trying to locate wiring diagramTechline says that comes off of the interface and to replace that.Sr#7736714958Quoted for user interface/ labor - service call already paid., accepted.1-800-253-1301 whirlpool customer service.Previous work:6/16/23 13:41: MK there 6/16 FRI, 12:37 to 13:39, Rf staying cold, icemaker stopped and freezer to warm. Fr Evap fan and compressor running on arrival. 21 in fr.Unit has a 60 month part/labor on sealed system.Removed fr Evap cover and only frost on first couple turns. Sealed system issue.Office phones down, saw LINEARGUAGES OIL-LESS guages ordered previously on last compressor replacement so added, r134a unit, turtle compressor.Office to contact when arts come in to schedule return; ordrng 1 W11592010 (Compressor) and 1 2xtime (2x time) and 1 LINEARGUAGESOIL-LESS (LINEARGUAGES OIL-LESS) and 1 W11109499 (Drier) and 1 W11099748 (Evaporator fr)Job/Invoice # 369337, 6/6/2022BELL3 PROMENADE WAY , SOUTH HADLEYNOT COOLING IN FREEZER QTD 129.006/8/22 13:39: MK there 6/8 WED, 11:16 to 13:37, Says rf is ok, but freezer warm and no ice. Reading 34 in rf and 36 in freezer, set for 35 and -5.Rc thermistor reads 41, fc thermistor 35, retested rf with both my thermostats and nw getting 41 and 39.Rc Evap thermistor 29Fc Evap thermistor 312nd Evap thermistor 32Max temp rc 68, fc 55Average rc 35, fc 31Rc min 2, fc -20Started to notice two weeks ago.Could hear diverter in test 40 opening, in rc part of test good airflow in rc and compressor runningSame for fcCouldnt hear condenser fan running, pulled unit out and is blowing though seems weak, can easily stop it with hand, but does start back up, so flow , just not high flow, might be all that type of fan does?Pulled out freezer drawers and back panel ro check Evap, vents clogged with ice, cleared to get insulation off and Evap and clogged with ice, Evap thermistors read 35 and 41 , suppose to defrost if less than 60, forced defrost and no voltage to heater, turn heater on and had 14v, suppose to be 120, found on wiring diagram there are two fuses also in harness, one tested open.Customer will go on vacation out of town starting next Thursday until following friday ; ordrng 1 W11396530 (Wire harness)"

"Replaced u/i and control, tested in each cycle and started fine, let run in timed and verified heating."

"Under wp 1yr warranty per service bench.Ice chute frosted over, and up to icemaker, bin out on arrival, verified dispenser door operation.Removed icemaker cover, steamed clear obstruction, tech sheet does not include icemaker diagnostic tests and testing only goes to 48.. typical test this style is 56, so not included.Cs to monitor, possible cube stuck in chute, causing door not to completely close, would then frost up in fr."

"Called number given to call ahead enroute, called again on arrival, lm both times.Unit unresponsive, 120 voltage at wall, and verified 120v at control, no lights on control. Will not go into diagnostics.Checked underside and no wire breaks found.Quoted for control/labor, denied, collected for service call only"

"Customer had recording of sound, couldnt identify it. No errors in history, ran self diagnostic test and made sound in spin, found tech sheet package and fallen and was scraping belt drive, bag a bit chewed up. Basket spins freely.Cleared and tried again. Still making sound, squeal during spin, removed cam and actuator, all looks good, belt good, reassembled and manually switch from spin to actuate and acted fine, actuator showing full travel, tested and same noise.Believe sound is internal, in gear case. Replaced actuator, belt, cam to verify.Sound is gone.Recalibrated and ran test again and running smooth.; used 1 W10913953 (ACTUATOR), 1 W10721967 (CAM KIT), and 1 W11239857 (BELT) from stock"

Food freezing in fresh food section. Found 32 in fresh food section. Found small amount of ice build up at top of evap. Cleared and ran test in diag damper making loud noise. Thermistor a passed. Will order new control and damper. ; ordrng 1 W11236851 (Control damper) and 1 W11670354 (Control)

"Entered diagnostics and cleared fault code, cycled unit and tested fine."

"Inspected and found compressor no longer pumping and possible leaking evap, quoted and she will call."

"Check unit as per customers request of unit making noise, ran unit to verify noise level and take unit apart to verify structural integrity and parts. No damages found and new parts kit replace by previous tech looks Norma. Ran unit and record noise level and call tech line and send in video to verify if sound level normal. Its normal as per tech line noise blanket could be use to lower noise level but no guarantee unit is working to specs."

Replace defective cooktop glass and check unit working to specs.

Water leaking from the back. Found hole in supply line. Customer must fix supply line.

Found unit had a bad light bulb. Replaced and tested. As this bulb did not work when delivered it is covered by warranty ; used 1 8206232A (BULB) from stock

"Installed new main wash pump assembly. Checked operation, all okay. ; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP"

"Found unit has a bad bearing in the rear half of the tub Unit is not economical to repair, cust to replace unit"

Replaced defective control that started then jumped right to end of cycle. New control responds properly now.

Replaced defective idler pulley due to squeaking. All checks okay. ; used 1 279640 (IDLER PULLEY) from stock

"Replaced wiring harness. Ran calibration, tested washer. All functions now operating properly."

Checked and found evaporator fan not working. Has power but will not start. Also found control not responding to inputs. Ordering fan motor and control.; ordrng 1 W11499658 (Fan motor) and 1 W11580520 (Control)

Tested and found pump/motor will not start. Fills and drains correctly. Ran diagnostics and found F4E3 motor error. Ordering pump/motor ; ordrng 1 W11613570 (Pump/motor)

Irregular frost pattern on evaporator coils. Ice block on right upper side of evap. Will need to be replaced. Sealed systems repair. Order parts. ; ordrng 1 W11566897 (Evap) and 1 W11504448 (Coupler) and 1 W11506620 (Coupler) and 1 W11557671 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11504447 (Coupler) and 1 W11504433 (Coupler)

Observed heater brown wire not connected. Reattached and secured connection. Did a full defrost with steamer to get frozen coils thawed out.

Observed ice build up on the back of icemaker indicating a bad water valve. Needs change of $11.64. Order part; ordrng 1 W10408179 (Valve)

Observed temperature control not on. Damper assembly getting power damper not opening. Needs new damper and ui. Ui is no longer available. Customer will call back if they would like to go forward with the repair

Customer played a video of sound from fridge. Tested and entered diagnostics. Found noise coming from evaporator fan. Checked and found no unusual frost or ice buildup on evaporator. Also found damper making noise. Ordering fan motor and damper.; ordrng 1 W11396715 (Evaporator fan motor) and 1 W11236851 (Damper)

"Customer complained unit wasnt cooling, upon arrival found freezer freezing up . Checked evap on previous visits and unit was not freezing over. Found heaternharness defective. Ordering heater and tried to fix harness until return but harness. Scheduled reform call for 6-30-23 am. ; ordrng 1 W11650661 (Heater with harness)"

"Called customer and Informed customer she would have to pay for part and labor for installing part. Authorization from previous call was only for trip fee, previous call was completed by new tech Jeff I was training and I didnt double check the authorization when took the call. Customer wanted to call whirlpool and didnt want to pay for repair, she said she was going to call whirlpool and I gave her customer services number. Marking part as not used and closing ticket."

"F8E5 fill valve stuck open, disconnect water supply and clear code, replace water valve and turn on water supply. Check unit working to specs and instruct customer to remove excess food from dishes and clean filter.; used 1 W11434044 (Water valve inlet) from stock"

Units upper rack adjuster has a broken wheel.; ordrng 1 W11662350 (LH adjuster) and 1 W11662349 (Rh adjuster)

Customer complaint is that dishwasher was not washing. Inspected and found wash motor not running. Replaced wash motor and tested. Dishwasher is working properly. ; used 1 W11025157 (MOTOR/SUMP) from stock

Checked and found that blower wheel has come loose from metal center mounting nut. Attempted to remove nut but could not get it off motor shaft. Ordering motor and blower wheel.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower)

"Removed old compressor,die dryer, brazed in new compressor, coupler an die dryer filled unit with 4.27 oz 134 a and checked frost pattern, after 15 min unit started frosting to bottom of evaporator advised customer to give unit 24 hrs so temps can regulate.; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV and 1 WPW10507886 COMPRESSOR"

Replaced defective LED module in freezer section. All okay ; dspstn on spec-tagged invntry: 1 W11602886 LED MODULE

Found new door water line is 1/4. Original is 5/16. Will require additional fitting to install. Ordering fitting found by tribles. ; ordrng 1 wp4373559 (Fitting)

Checked over unit due to machine leaking from front door in the middle found wile filling with water float switch not stopping unit from over flowing causing water to fill up to high and over flow from door. Found float stuck fixed and reinstalled float also found unit tipping forward adjusted legs and ran a wash cycle. Checked for leaking and unit is now dry and operating to proper specs

"I installed the ordered parts and tested the unit. Still no water dispensing into the IM. I checked voltage at the control. P3-4 & p1-2 at the control has 122v when water is dispensed but nothing when water is sent to the IM. I assumed it was a control issue for not having voltage at the p3-4 & p1-2 connectors. When I left the unit I looked at the tech sheet again and seen power going directly to the IM not from connector of the water valve. I called techline to document the issue, they recommended trying the airmen again and checking continuity of the tan wire from the IM to the valve. The issue is not the control board. Im ordering another IM and will check the tan wire for voltage and call techline again if there are issues. Im ordering the part for the return.; ordrng 1 W11546935 (Ice maker)"

Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found no ice in the bin. I ran a harvest cycle and the unit completed the harvest cycle and dispensed water. The unit is working as designed.

"Installed new parts and ran machine threw a wash cycle, found lid now locking. Ran wash and unit now washing and operating to specs; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK and 1 W11457841 STRIKE"

Installed new harness unit is fully operational.

"Buttons on the console not responsive. Found the ui board not attached to the console. Secured ui, no error codes found. Ran diagnostic unit operations tested ok. Ran calibration. Unit tested ok"

Customer complaint is that dishwasher is not working. Ran diagnostics and found error code F4e3 wash motor not running. Replaced wash motor and tested. Dishwasher is working properly. Showed customer it works. ; used 1 W11085683 (MOTOR/SUMP) from stock

Customer complaint is that washer takes too long to wash clothes. Ran washer on heavy duty cycle and customer asked about agitation being slow. Explained that washer makes adjustments throughout wash cycle. Customer had extra power and extra rinse selected. Explained added Wash features also adds more time. Washer checked ok.

Customer complaint is that ice maker stopped working. Jumped out ice maker and it did not cycle. Found ice maker stuck outside of home position. Replaced ice maker and it filled. ; used 1 W10882923 (ICE MAKER) from stock

"Installed harness, cleared drain and installed separator. ; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE"

Customer complaint is that refrigerator and freezer lights were out. Found freezer light the issue. Replaced and all lights are working properly. ; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock

"Customer complaint is that microwave was sparking at top right corner. Inspected and found diode shorted. Found microwave very greasy behind control and around high voltage area. Replaced diode and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W10210871 HOLDER,LAMP and 1 W11552018 CNTRL-ELEC , used 1 W11256462 (DIODE UNIV) from stock"

"Customer complaint is that washer would not complete cycle. Inspected and found drain pump wires broken. Repaired wires for temporary fix and ordered drain pump and lower harness. ; ordrng 1 W11643701 (Lower Harness) and 1 W11399437 (Drain Pump), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

Customer complaint is that ice maker not making any ice. Jumped out ice maker and it cycled but did not call for water. Replaced ice maker and it cycled and filled. Advised customer to discard 1st few batches of ice.

"Getting sheet of ice in bottom of freezer and leaking onto floor, has been clearing ice for over a year.Clogged Evap drain, steamed clear drain and ice build up, tested with glass of water which drained fine"

"Customer complained of no cool. Upon arrival found partial frost pattern and compressor running. Last tech installed compressor and witnessed full Prost pattern before leaving completed call. Loaded up nitrogen at 140 and put bubble test on all points to check for leaks on compressor, filter drier, and inside unit around evap coil in freezer. Checked with black light also and no dye found. Loaded back up to 140 and made sure all connections on equipment was tight and not leaking. Unit slowly dropped again. Callled techline to Inform of possible leak in cabinet. Techline said unit will review unit, unit not repairable . Informed customer whirlpool will call when review is completed to give further information in 3-5 days. Sr#7736700490."

Replaced tub and ran a diagnostic cycle and washer working properly.

"Customer provided video of noise. Check and observed slider was visibly damaged and worked out. Replaced slider, ran calibration, and unit passed diagnostic test. ; used 1 W10734521 (SLIDER) from stock"

Installed new lid and ran machine thew a test cycle found unit now locking and working to factory specs

Customer was not home and owner could not get door unlocked for me advised I will order a new light socket assembly and bulb from what they told me and once they get ahold of tenant to plz call us back to schedule a return appointment ; ordrng 1 W11594170 (Light assembly) and 1 WPW10571723 (Bulb)

"Installed tub, tested ok."

"Tested unit and found tub full of water and unit would not complete a cycle, ran diagnostics and found errors 9-1 drain issue 10-2 vent motor let unit run threw a self test and found Machine would not drain at end of cycle, checked pump and found running but not pumping water out. Checked drain hose and found hose crimped at connection side also found hose clogged up with food slowing done water and not allowing unit to drain, cleared drain line and fixed crimp ran drain and still slow, checked drain at machine and found connection crimped causing poor water flow, fixed crimp and unit is now draining strong an operating to specs"

"Check unit as per customers complaint door not sealing, intermittent noise in freezer and refrigerator too cold frosty. Check unit found fridge door out of alignment, unit leaning forward not level. Remove both doors, raise front legs and level unit. Reinstalled doors and heat door gaskets to seal, inspect doors seal and working to specs. Instruct customer on door loading capacity and freezer shelves packing."

"Check unit as per customer not starting, lid strike broken off. Parts order for return service tentative P/A.; ordrng 1 W11394572 (Lid lock) and 1 W11457841 (Strike)"

Customer complaint is that microwave makes a whistling noise when running. Inspected and found noise is within exhaust pipe going outside when fan is running. Advised customer to tape up seams on exhaust.

Customer complaint is that washer was leaking at front left bottom corner. Inspected and found washer was not leveled. Water was leaking at fabric softener dispenser because water was missing the tub ring due to washer not being leveled. Leveled washer and tested. No leaks found.

Customer complaint is that refrigerator is not cooling properly. Inspected and found only lower coils on evaporator has frost. Compressor is inefficient. Ordered compressor and Lok ring kit. ; ordrng 1 W10507884 (compressor) and 1 LokRingKit (Lok Ring Kit) and 2 ExtraTimeSlots (Extra Time Slots)s

Check unit for noise operation and banging as per customer request. Remove top cover and visible check for objects or loose connection including shipping bolts remove from day of install. Ran cycle check with clothes on different cycles including drain and spin cycle everything check normal. Instruct customer to follow the cycle instructions in accordance with the clothing she is washing. Unit check working to specs.

"Check broil operation as per customer not igniting and smelling gas, operation is as customer explain. Remove broil burner and clean corrosion from spark ignition and replace broil burner. Start broil burner several times including customer and verify unit working to specs."

Checked and found evaporator coil completely iced over and evaporator fan not running. Fan has power. Quoted customer for repair. Collected full amount. Ordering fan motor.; ordrng 1 W11559968 (Evaporator fan motor)

"Check unit as per customer complaint not drying, check vent clean, ran time dry cycle unit goes to a high temp of 198 and a low of 145 continuously cycling at that rate."

"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found an error code: f0e2. I checked the bellow and found a sock in the lower part of the bellow blocking the holes for water to exit. There were no tears in the bellow, I did notice residue building on the side of the door potentially creating a surface where water can escape. I ran a service cycle, all components passed with no issue. I suggested for the cx to clean the bellow and inner door where it makes contact with the bellow occasionally. The unit is working as designed."

"Cx complaint that the oven is not meeting or hold set temps. I inspected the unit to confirm the complaint. Th burner head work fine. I tested broil, it work fine as well. However bake does stay lit. The igniter clicks and the flame lights, but it continues to click for a few seconds then the flame and igniter turn off completely. The temp got up to 200degrees, that because the convection element turns on supply heat. I called techline to document the issue. They recommended adjusting the bake burner tube air valve at the neck of the burner tube. It was wide open. I closed it half way and tested the unit. The flame lit immediately on the first click. I preheated it to 350 then 400. The unit is working as designed.Sr7736529666"

Complaint that the unit is leaking water from the bottom back. Found broken drain hose. Will order parts for a return visit.; ordrng 1 W10899966 (Drain Pump Hose)

Checked unit found rollers worn down replaced rollers tested operation normal; used 1 4392067 (Dryer repair) from stock

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11454741 GEARCASE

"Cx complaint that the IM is not on and the FC is building heavy ice preventing the door from closing. I inspected the unit to confirm the complaint. I found the ice in the FC built on the rail slide not allowing the door to smoothly close. The rail slides need to be replaced to resolve the issue. I turned the IM on from the UI, it read ice maker off. Im ordering the parts for the return visit. Cx has a deed that states she obtained ownership of the home within a year, appliances came with the home.; ordrng 1 WPW10330991 (Bracket) and 1 WPW10330993 (Bracket) and 2 W11265130 (Rail slide)s"

"Cx complaint that the unit did not fully wring out her cycle containing 1 bathroom floor rug. I inspected the unit to confirm the complaint. I found an error code: f0e1. I cleared the code and ran a service cycle, all components passed with no issues. I suggested to the cx to wash at least 2 items together. I item alone may be difficult for the unit to balance being soaked with water. The unit is working as designed."

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10882923 ICE MAKER