We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS3
Near Agawam, MA 01001
Mike K.
Job Details:
07/01/2024
"Ice bin glide, right hand side has seized again, was able to get it free, work it and sliding again. Quoted for glide, labor minus service call paid on last visit. Explained quote is good for 7 days; ordrng 1 WPW10170835 (Glide assy)"
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Springfield, MA 01103
Mike K.
Job Details:
07/01/2024
"Unit makes a loud noise at beginning of cycle, does not sound like the typical idler noise. Stacked heat pump dryer. Removed back panel and could access evap fan, not source, cleaned filter. Attempted to contact techline, but they are in training.Spoke with lead tech and it looks to be the motor assy would be what could make this particular noise.Quoted for motor assy/labor. Sent estimate .Unit would need to be pulled down to do repair if approved.Believe we do bill this customer, no payment has been made.. did not answer several call attempts made. maintenance did not meet me and trying to contact them received no answer, qbut tenant let me in over phone and giving code for apartment door.; ordrng 1 W11088562 (Motor assy) and 1 W11088562 (Blower wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM05
Near Springfield, MA 01107
Mike K.
Job Details:
07/01/2024
"Unit is under 1yr wp warranty per service bench. Apartment 304.Complaint of unit making noise. Not making it on arrival, verified damper operation and no abnormal noise with it running, fans/compressor running and no abnormal noise. Turned on/off couple times and damper operating smoothly and quietly, icemaker is in off position. Good airflow and both sections cooling fine can see nice frost pattern to bottom of evap. Moved unit out, shook unit closed doors hard, everything sounding normal at not making noise customer said they heard. Advised to record noise if reoccurs but explained units can make a number of noises like pops and gurgles that are normal none heard while there."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Chicopee, MA 01013
Mike K.
Job Details:
07/01/2024
"Unit is under 1yr wp warranty per service bench.Complaint of not draining, water in unit, put into drain and verified not draining, pump is running. Plumbed directly into drain pipe.. replaced drain pump and ran normal cycle filled fined, cancelled and drain pump running not draining, can not vacuum through from sink drain side white drain hose on unit clear, clogged in grey extension. Could see physical obstruction, took photo, could not get out with vacuum. Ordering drain hose. Did not call techline with issue found.Office to contact cs when parts come in to schedule return.; ordrng 1 8269144A (Drain hoae), used 1 W10876537 (DRAIN PUMP) from stock"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near York, SC 29745
Mitch H.
Job Details:
07/01/2024
"Removed and replaced main control. Reassembled, entered diagnostics. Ran control calibration and automatic test cycle. All passed and operating properly."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
07/01/2024
"Ran dryer and found unit would heat but over heat and shut down, checked power to unit and found 240v and 120 in each leg at terminal block removed bulk head and checked heater and all thermal fuses finding outlet exhaust fuse shorted, replaced thermal fuse and thermistor ran dryer threw a cycle on high heat and unit is now cycling and heating properly. Checked venting and it is clear and clean ; used 1 WP3392519 (THERMAL FUSE), and 1 WP8577274 (THERMISTOR) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near East Hampton, CT 06424
Jimmy R.
Job Details:
07/01/2024
"Removed old evaporator cover and melted ice holding it in place, cleaned evap and installed new evap cover set temps and advised to give unit 24 hrs so temps can regulate"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Rock Hill, SC 29732
Mitch H.
Job Details:
07/01/2024
"Checked and found bake element shorted and burnt in two. Removed and replaced element with 1- W10779716 from t/s. Reassembled, turned breaker on. Tested, oven now heating properly.; used 1 W10779716 (Element) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Charlotte, NC 28278
Mitch H.
Job Details:
07/01/2024
Checked and found ice door not closing and sealing correctly. Allowing warm air in and causing it to drip. Ordering ice door assembly. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 W11204892 (Ice door)
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Windsor, CT 06095
Jeremy B.
Job Details:
07/01/2024
Found lid strike broken causing washer not to start. Replaced and tested all checks ok. ; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Manchester, CT 06040
Jeremy B.
Job Details:
07/01/2024
Control panel not powering on but getting power. Needs new control. ; rqstng P&A on 1 WPW10603096 (Display board) and 1 W11034208 (Control board)
We serviced a
MAYTAG FREEZER
Model MZF34X16DW00
Near Fort Mill, SC 29708
Mitch H.
Job Details:
07/01/2024
"Checked and found evaporator completely frozen over. Checked compressor, found it operating properly. Evaporator fan not running. Checked and found thermistor out of range. Quoted customer for evaporator fan, defrost heater and thermistor and labor. Saved estimate. Customer declined repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
07/01/2024
On arrival customer has unit pulled out and defrosted. Replaced all ordered parts. Plugged unit back in. All parts tested properly and frost pattern come across evenly immediately. BS
We serviced a
WHIRLPOOL DRYER
Model LDE712
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
07/01/2024
Dryer not cycling off in high temp keeps climbing inlet it get to 180 and it never shut iff. Needs new cycling thermostat. ; ordrng 1 WP33303391 (Cycling thermostat)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Cromwell, CT 06416
Jimmy R.
Job Details:
07/01/2024
"Ran washer and found unit banging on the sides when in a spin and even when washing found tub tilted due to unit not level, adjusted legs and leveled unit so tub would sit even when spinning. Ran a calibration on control and a wash cycle with a high speed spin and unit is now spinning properly. Advised customer on using deep water options and loading with even loads of clothing this will help with spinning"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Glastonbury, CT 06073
Jeremy B.
Job Details:
07/01/2024
Customers complaint is the shelves still getting frost/ ice glaze on shelves. Called tech support and we have already exhausted all options was given this SR#7739403475 customer to call customer service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
07/01/2024
Replaced all ordered parts. Tested unit via test 57. Ice maker tested properly. All other components tested properly after replacement. Test 47 tested properly for water fill on ice maker. BS
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Berlin, CT 06037
Jimmy R.
Job Details:
07/01/2024
"Tested unit and found customer having an issue with unit making noise wile in a spin like a gear grinding and clunking, ran a diagnostics and found no errors recalibrated unit and unit went threw normally ran a wash cycle with clothes and found no issue and no noise, checked cam and found working and normally operating checked actuator and found working shifting properly . Checked power to unit and 120v present and when running voltage would stay at 120v, advised customer issue will not show up as of now and everything it working properly advised to use unit and if issue comes back plz call and we can try looking at it again and see if any issue popped up"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Meriden, CT 06451
Jimmy R.
Job Details:
07/01/2024
Installed new control and drain pump due to unit draining continuously after replacing parts recalibrated unit and ran a wash cycle. Checked all functions and unit is now operating to specs ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
SAMSUNG RANGE
Model NE63A6511SS/AA
Near Springfield, MA 01109
Chris B.
Job Details:
07/01/2024
Replaced all parts and range working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, MA 01118
Chris B.
Job Details:
07/01/2024
Complaint that the light switch is broken. Found freezer switch needs replacing. Replaced part and unit working normal.; used 1 W11396033 (LIGHT SWITCH) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Ludlow, MA 01056
Chris B.
Job Details:
07/01/2024
"Replace all parts and washer running normal. No, leaks detected. Ran three diagnostic cycles and all tested normal.; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR TOP
Model WRT541SZDB01
Near Amherst, MA 01002
Chris B.
Job Details:
07/01/2024
Found clogged ice in the evaporator side keep the fresh food section from cooling properly. Declogged all ice buildup and unit working normal. Quoted for a bad hinge. Customer will think about it.
We serviced a
KENMORE REFRIGERATOR
Model 795.74043.411
Near Amherst, MA 01002
Chris B.
Job Details:
07/01/2024
Complaint that the right door on the fresh food side is not closing correctly. Found bad hinges. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 AJC68689633 (Stopper Assembly) and 1 AEH36821910 (Door Hinge) and 1 MHU38218908 (Spanner Wrench)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Manchester, CT 06040
Ruben C.
Job Details:
07/01/2024
Checked unit unit is working normally temp in refrigerator was 38 degrees checked door seal sealing normal did a napkin test on seal has a good tug all the way around; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Chicopee, MA 01013
Mike K.
Job Details:
07/01/2024
"Unit is not turning on, no response on control, will not go into diagnostics.Ordering control and consoleOffice to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 W11324037 (Console) and 1 W11322905 (Control)"
We serviced a
LG REFRIGERATOR
Model LFX25974SB/05
Near West Springfield, MA 01089
Mike K.
Job Details:
07/01/2024
"On weekend ice cream was soft and freezer warming, seemed to have returned to working since.measured fr temp and getting 27. Compressor/fans are running. Frost build up on your boy first turning of evap. Sealed system issue which would also explain the no ice. Saved quote and collected for service call only"
We serviced a
KENMORE DRYER
Model ="11086980100"
Near West Springfield, MA 01089
Mike K.
Job Details:
07/01/2024
"Cs says it is intermittently working, some times shuts down mid cycle, tested in timed dry and unit is running properly, heat cycle and tumbling fine.. stopped cycle and attempted to start again and motor hummed, not starting. Then trying again it did not hum or attempt to start. Door switch is working fine.Motor/timer in question. Was able to get to Hulus again and rotating tub did not start motor tumbling Time is nla. Wiring to motor all looks good. Failure looks to be timer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Meriden, CT 06450
Jimmy R.
Job Details:
07/01/2024
Installed new module and lights are now on and unit is working to factory specs
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Amherst, MA 01002
Chris B.
Job Details:
07/01/2024
Complaint that the washer is leaking water from the bottom. Found broken drain hose. ; ordrng 1 W11244231 (Drain Hose) and 1 WP356138 (Clamp)
We serviced a
SAMSUNG REFRIGERATOR
Model RS27T5200SR/AA
Near South Windsor, CT 06074
Ruben C.
Job Details:
07/01/2024
Replaced filter housing tested operation normal reservoir filled with water tested normal dispensing normal
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ3
Near East Hartford, CT 06108
Ruben C.
Job Details:
07/01/2024
Checked unit found convect motor making noise ordering convect motor left harness with cust; ordrng 1 W11582241 (Convect fan)
We serviced a
MAYTAG DISHWAHER
Model MDB4949SKZ
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
07/01/2024
Found the drain slow; ordrng 1 W11497943 (Drain pump)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Worcester, MA 01607
Aimee Z.
Job Details:
07/01/2024
F8e2 water valve Found needs new harness broken or chewed Asked customer if had mice said doesnt no more ; ordrng 1 W11568793 (Harness)
We serviced a
KENMORE REFRIGERATOR BOT
Model 795.71053.011
Near Franklin, MA 02038
Aimee Z.
Job Details:
07/01/2024
Found needs new compressor and sealed systemno frost pattern No cooling fans running and compressor
We serviced a
GE WASHER
Model GFW850SPN1DG
Near Franklin, MA 02038
Aimee Z.
Job Details:
07/01/2024
"Found the water line reversed, and needs new shocks .Cust wants to discuss with husband Will let us know before weeks time"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Sharon, MA 02067
Aimee Z.
Job Details:
07/01/2024
Installed new shocks and latch complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRBR102ESS05
Near Waterbury, CT 06708
Jimmy R.
Job Details:
07/01/2024
"Checked over new door and found side of new door dented will have to reorder new stainless door, advised customer will take time to get and once in we will be back for install ; ordrng 1 13107546SQ (Door)"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Holyoke, MA 01040
Mike K.
Job Details:
07/01/2024
"Replaced motor, blower wheel and belt. Tested fine at n timed dry, tumbling and cycling heating properly ; dspstn on spec-tagged invntry: 1 279787 MOTOR 1 661570V BELT , and 1 WP697772 BLOWER WHEEL"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Clover, SC 29710
Mitch H.
Job Details:
07/01/2024
"Found washer unplugged on arrival. Customer said that drain pump would not shut off and thats why she unplugged unit. Plugged back in, drain pump came on, canceled cycle and drain pump shut off. Ran diagnostics, no stored errors. Ran calibration then automatic test cycle, both completed properly. Exited diagnostics, started cycle, allowed to fill and begin agitating, cancelled cycle, washer drained and shut down properly. Washer has control board issue. Ordering control. Customer will be out of town rest of the week. Scheduled return for 7/8 AM ; rqstng P&A on 1 W11116592 (Control)"
We serviced a
WHIRLPOOL VENTHOODS
Model UXT4130ADS2
Near Amherst, MA 01002
Chris B.
Job Details:
07/01/2024
Completely that the fan is not working. Found 120v to the fan but not running. Will order new part for a return visit.; ordrng 1 W11105126 (Fan Motor Kit)
We serviced a
GENERAL ELECTRIC WASHER
Model GUD27ESSM1WW
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
07/01/2024
Customer complaint unit will not run sometimes she is intermittent brand unit through fault codes on there and out of bounce unit through service test all functions working. Inform customer issue must be with setting to run unit through clean wash cycle verified operation while on site.
We serviced a
SAMSUNG RANGE
Model NE58K9430SS/AA
Near Gastonia, NC 28052
Ryan S.
Job Details:
07/01/2024
"Customer complain, oven fan, making noise and lower convection fan making noise ordering fan motor assembly and fan blade. Customer will call after job is authorized and parts come In; rqstng P&A on 1 DG96-00110E (Convection motor assembly) and 1 DG67-00011B (Fan blade)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Lincolnton, NC 28092
Ryan S.
Job Details:
07/01/2024
Return to install parts ordered installed door springs and heating element brand unit to test proper operation verified proper operation
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Denver, NC 28037
Ryan S.
Job Details:
07/01/2024
Customer complaint unit not heating found proper voltage to unit inspected and found element bad. Looks like defective element not long use. Replaced element from ts. Verified proper operation. ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
MAYTAG DRYER
Model MGD6500MBK1
Near Denver, NC 28037
Ryan S.
Job Details:
07/01/2024
"Return to install coil kit, installed parts reassembled and ran unit verified proper operation with no leaks"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS05
Near Cornelius, NC 28031
Ryan S.
Job Details:
07/01/2024
Complained unit takes longer to freeze items can take up to 48 hours to freeze items that are not frozen upon arrival inspected and sound freezer was at 0? set to -6 refrigerator at 37? set t0 37?. Found patter in freezer found freezer was at 3 on liquids thermometer. Checked ohm of thermostats and was all in range. Checked maximum temps in freezer and found high temp of 58? in fc history. Ordering ui control and control board to unit not properly regulating temp in freezer. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11664342 (Control board) and 1 W11574767 (UI) and 1 W11318270 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Charlotte, NC 28269
Ryan S.
Job Details:
07/01/2024
"Customer complained freezer light not working, also kick plate was broken. Ordering kick plate , found 120v to light when door switch opened, so ordering light for freezer also. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11602886 (Light) and 1 W11282544 (Kick plate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Charlotte, NC 28216
Ryan S.
Job Details:
07/01/2024
Turn to install parts ordered by previous Tech upon arrival found refrigerator was 50-60? found fan not running in refrigerator section. Ran service test three and fan not working ran service test two found therm open . inspected coils and found that fan harness was damaged. Replaced fan from truck stock which had which had harness and both thermistors. Installed both controls ordered by previous tech ran unit unit now operating as designed.; used 1 W11087438 (EVAP MOTOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
07/01/2024
Complaint stopped getting ice on Thursday. Checked water pressure and water pressure had normal flow through dispenser. Found broken harness at bottom of freezer door. Tried to test unit but customer did not have breaker to turn off to unit and could not get unit out of cabinet to power off in order to put in diagnostics. Need to replace door For broken harness ice maker issues. ; rqstng P&A on 1 W11551458 (Door SS freezer)
We serviced a
KENMORE REFRIGERATOR
Model 795.73055.410
Near South Windsor, CT 06074
Amanda R.
Job Details:
06/28/2024
Ice maker stuck in twisted position needs new ice maker ; ordrng 1 AEQ73110210 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bessemer City, NC 28016
Ryan S.
Job Details:
06/28/2024
Customer complain unit had no power upon arrival. Saw unit had bug infestation informed customer warranty was void left call .
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Canton, CT 06019
Ruben C.
Job Details:
06/28/2024
Checked unit found hub worn down labor and part covered under warranty charge for service; used 1 W10528947 (Hub) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Hartford, CT 06114
Ruben C.
Job Details:
06/28/2024
Checked unit not a problem with unit have informed cust hammering from valve cust instruct is fullfilled
We serviced a
MAYTAG RANGE
Model MGR5755QDW
Near Hartford, CT 06106
Ruben C.
Job Details:
06/28/2024
Checked unit found ignitor not drawing enough amp cuasing no ignition also found hinges are not good door is hanging too low almost falls and handle broken gave cust estimate for handle ignitor hinges and receptacles cust did not pay for service charge had concession for service charge if cust calls back it would be full total
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near West Hartford, CT 06107
Ruben C.
Job Details:
06/28/2024
Checked unit found there is no power at all to unit cust has to remedy this
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Granby, CT 06035
Gary V.
Job Details:
06/28/2024
Installed evaporator cover and main control board cycled back on and tested fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV07
Near Granby, MA 01033
Chris B.
Job Details:
06/28/2024
Replaced all parts and ice dispenser working properly.
We serviced a
ELECTROLUX WASHER
Model EFLW317TIW2
Near Ludlow, MA 01056
Mike K.
Job Details:
06/28/2024
E41 and 5E errors in history and testing. Door lock failure and motor communication error.Quoted for control/door lock and labor
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Southampton, MA 01073
Mike K.
Job Details:
06/28/2024
Replaced sump assy and verified operation
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Ellington, CT 06029
Gary V.
Job Details:
06/28/2024
"Installed all parts listed and ran auto test and cycled fine.; dspstn on spec-tagged invntry: 1 W10324651 HUB 1 W10721967 CAM KIT , 1 W10913953 ACTUATOR , 1 W11239857 BELT , and 1 W11454734 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Columbia, CT 06237
Jeremy B.
Job Details:
06/28/2024
Installed new control damper and tested all checks ok. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Middletown, CT 06457
Jeremy B.
Job Details:
06/28/2024
Both sections not cooling. Compressor and fans running. Compressor drawing .4amps slight frost pattern. Needs new compressor and system leak checked. Ordering evap just in case. ; rqstng P&A on 1 W11580057 (Compressor) and 1 W11578004 (Evaporator) and 1 W11504450 (Fitting) and 1 W11506619 (Fitting) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
06/28/2024
Showed customer proper useage all checks ok
We serviced a
FRIGIDAIRE RANGE
Model FGGF305KFB
Near Southampton, MA 01073
Mike K.
Job Details:
06/28/2024
"Complaint of unit not heating bake or broil, broil igniting fine in testing, bake not lighting, not glowing, was replaced 3 months ago by someone else. Verified 120vac coming to igniter, reading over 3.5M ohm, should be around 60 ohms. Quoted for igniter/labor. Accepted.Replaced bake igniter and tested fine.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bolton, CT 06043
Jeremy B.
Job Details:
06/28/2024
Found fresh food evap drain clogged causing water to leak. Cleared drain all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Manchester, CT 06040
Jeremy B.
Job Details:
06/28/2024
"Both sections not cooling properly. Freezer at 30 and fresh food at 45 weak frost pattern. Eds new compressor and control. ; ordrng 1 W11595220 (Control) and 1 W11580057 (Compressor), rqstng P&A on 1 Xtratime (Xtratime)"
We serviced a
SAMSUNG WASHER
Model WA45T3200AW/A4
Near Plainfield, CT 06374
Amanda R.
Job Details:
06/28/2024
"Complaint that unit going off balance basket hitting cabinet other company replaced suspension still doing it gear case leaking some oil not sure if they replaced with correct suspension because no old parts were left went over loading evenly in basket need to start with replacing suspension rods ; rqstng P&A on 4 DC97-16350T (Dampers)s and 4 DC97-16350S (Dampers)s, states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Manchester, CT 06042
Jeremy B.
Job Details:
06/28/2024
"Fresh food door gasket not staying in place falls out easy needs new gasket. Freezer door is warped at top and allowing ice build up needs new door and liner and casing filled in with adhesive. ; rqstng P&A on 1 W10636409 (Freezer door) and 1 W10638676 (Fresh food door gasket), ordrng 1 WP482338 (Adhesive)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Smyrna, SC 29743
Mitch H.
Job Details:
06/28/2024
"Checked and tested all high-limits and thermal fuse, all good. Dryer has correct incoming power. Start switch tests good. Found no power out of timer. Ordering timer and knob. Checked part availability and scheduled return for 7/2 PM.; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Monroe, NC 28112
Jonathan J.
Job Details:
06/28/2024
Complaint cannot turn unit off properly. Plastics are degraded to the point it will no longer hold ui in place causing degradation of user interface I replaced user interface tested operation but unit will need plastics and screws to fix. ; ordrng 1 W10884503 (Control panel) and 5 W11233072 (Screws)s
We serviced a
GE WASHER
Model GTW335ASN1WW
Near Manchester, CT 06040
Jeremy B.
Job Details:
06/28/2024
Washer not spinning. Found lid lock broken and hanging. Installed new lid lock kit and tested washer now spinning properly.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Manchester, CT 06040
Jeremy B.
Job Details:
06/28/2024
Freezer making a rattling noises. Found cover for overload relay rattling. Removed and all checks ok.
We serviced a
JENN-AIR WALL OVEN
Model JJW8530DDS
Near Manchester, CT 06042
Jeremy B.
Job Details:
06/28/2024
Installed new hinges door still closing the same way. Needs new receivers and door gasket.
We serviced a
WHIRLPOOL OVEN
Model KEBS209BSS00
Near South Windsor, CT 06074
Amanda R.
Job Details:
06/28/2024
The upper inner glass broken lower right corner ; ordrng 1 WPW10335920 (Glass)
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Attleboro, MA 02703
Aimee Z.
Job Details:
06/28/2024
Installed timer and coin same problem Need to call whirlpool tech line when re open Monday Closed ; O-emld tckt
We serviced a
KENMORE REFRIGERATOR
Model 795.71604.010
Near Franklin, MA 02038
Aimee Z.
Job Details:
06/28/2024
Found the freezer not going into defrost fan is runningStreamed out no continuity at heaterNeeds heater sensor and pcb; ordrng 1 5300JK1005D (Defrost heater) and 1 6615JB2005H (Defrost sensor) and 1 EBR67348005 (Emc)
We serviced a
FRIGIDAIRE WASHER
Model EIFLS5511W0
Near Medfield, MA 02052
Aimee Z.
Job Details:
06/28/2024
Need new bellows I drain water and put on spinn Basket is wobbling check belt and pully there goodNeeds spin basket and outer tub 2 man Cost high
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Grafton, MA 01519
Aimee Z.
Job Details:
06/28/2024
Installed new latch and drainpump and tested the circulating pumpGood flow of water I Put large towel and was soaked Advised customer to put load half way and do washPut part ordered
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Grafton, MA 01536
Aimee Z.
Job Details:
06/28/2024
"Found out balance loadF7e1 Found not agitating and tub isnt locking up. Checke the actuator is connected to cam. Lifted lid tub moving when agitating Needs Acuator, hub and cam and cap with new suspension rods; rqstng P&A on 1 W10913953 (Acuator) and 1 W10721967 (Cam) and 1 W10528947 (Hub) and 1 W11130362 (Suspension rods)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
06/28/2024
"Cust stated noisy and dispenser randomly didnt work.Tested dispenser multiple times times worked every time, explained doesnt work with freezer open.I also checked harness which is goodAdvised Cust to call office and send recording to mike at Wrentham office .If need additional parts.Cust said can hear when doors closed when open stopsNo frost build upOrdering evap fan and harness.; ordrng 1 W11559968 (Evap mtr) and 1 W11650660 (Harness), dspstn on spec-tagged invntry: 1 W11645127 DAMPER CNTRL"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
06/28/2024
Cust answered door never cancelled call. Wouldnt let me inHe recveided email and call in am never answered calls or Emil to cancel
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES0
Near South Windsor, CT 06074
Amanda R.
Job Details:
06/28/2024
Replaced parts tested all burners working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fort Mill, SC 29715
Mitch H.
Job Details:
06/28/2024
"Pulled refrigerator out. Removed and replaced control. Put back in place. Removed evaporator cover, rechecked coil, defrost heater and connections. All good. Replaced cover, set to proper temperatures. All functions operating properly."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Rock Hill, SC 29732
Mitch H.
Job Details:
06/28/2024
Removed and replaced temperature selector switch. Tested dryer. Heating and cycling normally. All components operating as designed.
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ5
Near Lake Wylie, SC 29710
Mitch H.
Job Details:
06/28/2024
Checked and found work light would not turn off. Customer changed bulb without unplugging microwave. Ordering control board. Checked part availability and scheduled return for 7/5 AM ; ordrng 1 W11342846 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Hadley, MA 01035
Chris B.
Job Details:
06/28/2024
Complaint that the fresh food section is not cooling properly. Found good cooling in the freezer side. Found ice buildup on the evaporator side. Quoted parts and labor. Customer will let it defrost manually to see if it sets bad to proper cooling. Collected trip fee.
We serviced a
GE WASHER
Model WBVH5300K0WW
Near Amherst, MA 01002
Chris B.
Job Details:
06/28/2024
Complaint that the unit is not filling up on both hot and cold. Customer mentioned that the home had severe corrosion on the water lines. Quoted for parts and labor. Customer will think if the unit is worth fixing because of age and price.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Belmont, NC 28012
Ryan S.
Job Details:
06/28/2024
"Upon arrival customer stated he had warranty. Found warranty was for 3year extended warranty, informed city they will need to call warranty provider , Babcock furniture for extended warranty and make new ticket"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Belchertown, MA 01007
Chris B.
Job Details:
06/28/2024
Complaint that the dishwasher is not turning on. Found breaker tripped GFCI. Ran diagnostic cycle and all tested normal. No error codes present.
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model CET9100GQ0
Near South Windsor, CT 06074
Amanda R.
Job Details:
06/28/2024
Spring that holds entire tub up broken quoted part and second tech
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Manchester, CT 06042
Amanda R.
Job Details:
06/28/2024
91 error unit not draining replaced drain pump tested it drained ; used 1 W11412291 (DRAIN PUMP) from stock
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Coventry, CT 06238
Amanda R.
Job Details:
06/28/2024
"Unit not agitating shifter not shifter correctly replaced shifter still doing the same thing needs new control ; ordrng 1 W11627413 (Control), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Coventry, CT 06238
Amanda R.
Job Details:
06/28/2024
The left door hinge broken replaced hinge operation normal ; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near West Hartford, CT 06107
Ruben C.
Job Details:
06/28/2024
Replaced manifold and hanger tested operation normal ran cycle normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Ware, MA 01082
Chris B.
Job Details:
06/28/2024
Replaced gasket and warmed up part to get great seal. Refrigerator working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
06/28/2024
Complaint washer machine leaking. Found washer was not leaking due to pressure test. Found that drain pipe for washer is backed up and not draining properly. Customer needs to fix house drain. No other issues found.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Marvin, NC 28173
Jonathan J.
Job Details:
06/28/2024
Complaint customer had recording of noise coming from back of fridge. Put unit in test mode 5 and found that compressor was cause of noise normal operation is occurring no loss of cooling or functional issues found. Unit had been cooling properly on arrival and customer had no complaints of cooling issues. No further issues found or observed at this time cannot replace compressor for noise must be functional failure occurring. B.S.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
06/28/2024
On arrival unit was defrosted completely. Replaced order parts and powered on unit. All components are in working order. Unit is producing proper frost pattern. No other issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
06/28/2024
Customer not home had emergency at hospital had to cancel says she will call us back at a future date.