We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Norfolk, MA 02056
Aimee Z.
Job Details: 12/06/2023
Installed new suspension rods and added 6 towels filled on towel setting drained and spunAdvised customer there over loading the washer.Filling more than half way with cloth. Explained when loading leave wash plate exposedAnd even amounts cloths
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/06/2023
"Arrived, began work. Opened box with top and found it was incorrect. Part number is right but packaged wrong. Reordering top. Will install all parts n return visit.; ordrng 1 W11097319 (Top - White)"
We serviced a
WHIRLPOOL WASHER
Model LSR8233EQ0
Near Charlotte, NC 28216
Ryan S.
Job Details: 12/06/2023
"Customer complained unit vibrating and shaking with larger loads. Checks unit in spin a unit functioning correctly. Nothing loose or missing, found suspension springs stretched/ worn. Quoted 292$ for repair. Customer didnt want to repair. Collected trip fee via check."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Stanley, NC 28164
Ryan S.
Job Details: 12/06/2023
"Customer complained of water being left over in disperse tray after running unit . Found little water in disperse tray. Informed customer this is possible with the design of the dispenser tray, the water has to fill up to a certain point be for it empties into the unit. Which can cause water to be left in dispenser at end of cycle. Just dump tray after use. Verified proper operation."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS550ESS05
Near Denver, NC 28037
Ryan S.
Job Details: 12/06/2023
"Returned to install new mainifold assembly, hooked up gas and ran all burners to test for proper function and leaks. No leaks detected and all burners working as designed. Verified proper operation."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Easthampton, MA 01027
Mike K.
Job Details: 12/06/2023
"Both gaskets rf doors are damaged. Also getting low flow at dispenser. Cs replaced filter and worked for awhile then was slow again. Verified slow flow. Removed filter and flow was fine, was also fine when I put filter back in. Likely something with filter, but ordering housing.; ordrng 1 W11482384 (Housing) and 2 W10407212 (Gasket)s"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Farmington, CT 06032
Jeremy B.
Job Details: 12/06/2023
Found belt broken causing drum not to turn. Installed repair kit all checks ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Southington, CT 06489
Jimmy R.
Job Details: 12/06/2023
"Checked unit an found water leaking from under unit and coming out of the front when running the water dispenser, checked water line going into door and found water line leaking water from where the water line goes into the harness, opened harness and found water line had crimped in half causing it to leak. Cut out broken water line and added a fitting to extend the waterline so it would not kink. Checked water and unit is now dry and all operations are working to specs; used 2 WP2300868 (Fitting) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Southington, CT 06489
Jimmy R.
Job Details: 12/06/2023
"Checked over fridge and found items freezing in left side crisper draw items are frozen like a rock, checked temps and unit is set to 37 in fridge and 0 in freezer ran a diagnostics cycle and checked each damper and fan found dampers opening properly, checked thermistors and found reading correctly. Customer does not have ice maker hooked up and air had no where to go with ice make i think this is causing just that one side of the draw to freeze items, added some tape to left side air tunnel to stop a lot of air from blowing into that draw advised customer to give unit 24hrs so temps can regulate this should help also increased the fridge temp to 39"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cheshire, CT 06410
Jimmy R.
Job Details: 12/06/2023
"Checked over unit and found console not responding when trying to start a cycle, ran a diagnostics and found no errors ran a self test cycle and unit went threw as designed. Ran a wash and spin unit went threw and is now functioning properly ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/06/2023
"I replaced all previous ordered parts tested operation found dispenser sensor has failed and washer leaking from valve started yesterday per customer sensor is corroded and broke will need new dispenser assembly to fix. ; ordrng 1 W11413340 (Drawer) and 1 W11413407 (Dispenser housing), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Marvin, NC 28173
Jonathan J.
Job Details: 12/06/2023
"Complaint, making loud, humming noise will not stop runs all the time. I found humming noise was directly correlated to condenser coil rear, right when facing the back of the refrigerator had been damaged during transit, it appears during install unsure when condenser coil to hum also causing rear back panel to hum against compressor Housing. Also found capillary tube. Word attaches to evaporator was rubbing and humming on evaporator cover. Also causing noise. I applied perm and adjusted condenser and evaporator coils. No additional issues found unit is noticeably quieter. ; used 1 212643 (SEALER-GUM) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SAS1
Near Cheshire, CT 06410
Jimmy R.
Job Details: 12/06/2023
Installed new console and reset controls ran a wash cycle and checked all selections. Unit now operating properly and all functions working to specs
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Tolland, CT 06084
Amanda R.
Job Details: 12/06/2023
Replaced right ff door gasket replaced Ff evaporator thermistor and optimized it turned unit on ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR
We serviced a
KITCHENAID M/W OTR
Model KMHS120KPS01
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 12/06/2023
"Checked over unit and found bottom light not shutting off when pushing on cntrl panel, checked power to light socket and found cntrl sending 120v to socket all the time control faulty. Replaced control and tested light, light now shutting off and operating to factory specs"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Denver, NC 28037
Ryan S.
Job Details: 12/06/2023
"Retuned to install new control board, stator, clutch and slider. Installed app part and ran agitate And spin. Unit now working as designed. Let customer hear unit running with noise gone. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 12/06/2023
"Tested washer and found unit would start squealing as soon as a spin cycle is ran, checked transmission and found shaft had dropped down causing it to rub and squeal transmission is also leaking some oil witch is getting on slider and clutch. Will order new transmission, clutch and slider parts tentative p/a ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Wolcott, CT 06716
Jimmy R.
Job Details: 12/06/2023
"Installed new control and checked over operations, unit is now on and control is operating as designed. Checked over all functions and fridge is cooling and working to factory specs ; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Ludlow, MA 01056
Roger R.
Job Details: 12/06/2023
"Installed new gear case, basket, tub and wash-plate and slider due to noisy bearing and unable to remove basket from transmission. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W11393685 GEARCASE"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Springfield, MA 01129
Roger R.
Job Details: 12/06/2023
"Found unit had a broken belt, quoted for maintenance kit plus labor. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL OVEN
Model KODE500EBS20
Near Wolcott, CT 06716
Jimmy R.
Job Details: 12/06/2023
"Checked over unit and found console not responding ran a diagnostics and found errors F6e0 user interface lost connection,f2e1 stuck or shorted key, f1e0 oven user interface failure removed console and checked connections found harness good and connections ok, reattached console and unit started to operate normally heated both ovens and unit stopped and errors our f1e0 interface failure. Unit going to need new interface will order and return with parts. Panel is a special order advised we would call when in to schedule return visit ; ordrng 1 W11600642 (Control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near New Britain, CT 06053
Jeremy B.
Job Details: 12/06/2023
Water not dispensing. Valve getting power and keeps humming but no water flow. Tried thawing with no luck. Will order and replace water valve and water tank at the same time. ; ordrng 1 W11346622 (Water tank)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Newington, CT 06111
Jeremy B.
Job Details: 12/06/2023
Arrived and found co trim panel powered on but there is no display and will not turn on. Reset power and then dryer started to respond and started working normally. Tested several times and cant find any problems. Ministered supply power while running and its stable. Will order and replaced console and control at the same time. ; ordrng 1 W11413566 (Console) and 1 W11525996 (Control)
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Newington, CT 06111
Jeremy B.
Job Details: 12/06/2023
Tech was assigned as a helper;
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Windham, CT 06226
Amanda R.
Job Details: 12/05/2023
Sense lid/ wash done error the cold water leaking into basket even with unit off on well water has house filter needs new inlet valves ; ordrng 1 W11513255 (Valves)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28214
Robert A.
Job Details: 12/05/2023
"Cx complaint that there is a loud screeching noise while the unit runs. I inspected the unit to confirm the complaint. I found no error codes and ran multiple manual tests. The noise is only present during agitate, spin works fine. I checked underneath the unit, nothing visibly wrong under the unit. The lid lock had a hard time engaging when I started a normal load. Im ordering a new gear case and control board for the return visit.; ordrng 1 W11454741 (Gear case) and 1 W10721967 (Clutch) and 1 W11603810 (Control board)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Mansfield, MA 02048
Aimee Z.
Job Details: 12/05/2023
"No cracks in water lines and Cust just replaced filter.Checked to make sure filter was install properly.Found dripping from disp need water valves also ordering filter head ; ordrng 1 5304524353 (Water valve) and 1 5304529533 (Single) and 1 5304519148 (Filter head), states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RF220NCTASR/AA
Near Enfield, CT 06082
Roger R.
Job Details: 12/05/2023
Complaint is no ice production. Found ice maker full of ice but not harvesting. Tried self test and unit still not harvesting. Will need new ice maker. Quoted $249.99 plus tax for ice maker DA97-07603B and $239 labor rate. ; ordrng 1 DA97-07603B (Ice maker)
We serviced a
MAYTAG DISHWASHER
Model MDBTT79AWB
Near Enfield, CT 06082
Roger R.
Job Details: 12/05/2023
Found unit has broken tabs on console that holds door latch assembly in place. Part is no longer available. Unable to repair unit.
We serviced a
JENN-AIR RANGE
Model KSEG950ESS2
Near Wrentham, MA 02093
Aimee Z.
Job Details: 12/05/2023
"Found the bake element cracked, replaced and pre heated 305; used 1 W10779716 (Bake) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Belchertown, MA 01007
Chris B.
Job Details: 12/05/2023
Replaced part and unit running normal. Ran two diagnostic cycles and unit working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Charlotte, NC 28278
Mitch H.
Job Details: 12/05/2023
Upon arrival found ice bin full. Manually tested ice maker. Cycled and filled correctly. Customer says sometimes it will not make ice. Inspected and found door lining indented where it contacts door switch. Not making switch fully. Requesting P&A for left side refrigerator door. Advised customer that door will ship directly to him and he will need to inspect door and call to schedule return.; rqstng P&A on 1 W11435344 (Left refrigerator door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Southwick, MA 01077
Mike K.
Job Details: 12/05/2023
"F7e1 no heat error in history. Ran diagnostic cycle and heater came on properly at end of test cycle. Looks to have errored out from not heating previously, when wash motor wasnt running, and had shit down heating. Running diagnostic cycle resets unit."
We serviced a
FRIGIDAIRE RANGE
Model FEFB89ECA
Near Westfield, MA 01085
Mike K.
Job Details: 12/05/2023
"Unit not baking. 15.9 ohms on heater, only getting half voltage to element. Found bad relay on control.Quoted for control/overlay and labor, denied.Collected for service call only"
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM3
Near Westfield, MA 01085
Mike K.
Job Details: 12/05/2023
"Cs ran unit while out and when came back unit was still running, when it normally wouldve completed by then, no lights on display, unresponsive. Ended up having to Nokia and when plugged back in just went right back to running again.Unplugged on arrival and when plugged in unit went right into washing. Verified interface unresponsive with no lights.Quoted for interface/control"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Thomaston, CT 06787
Jimmy R.
Job Details: 12/05/2023
I left customer a message on the price of the board and when the door would be available I told him to give office a call In the morning he can talk to anyone or randy can help him out with board and whats going on ; ordrng 1 WPW10769076 (Cntrl)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Westfield, MA 01085
Mike K.
Job Details: 12/05/2023
"Unit under 1yr wp warranty per service bench.Complaint of F8e4 error.F9e2, F8e4, fae2 errors in history. Drain motor, overflow and vent errors.Overflow tray is dry, nothing obstructing float. Ran diagnostic test cycle and completed fine, drain operating fine, no vent or overflow errors.Ran normal cycle and filled and went into wash fine, cancelled and drained fine.Cs said they had checked drain tray when had error and was dryordering main control, float.; ordrng 1 W11672039 (Control) and 1 W11545764 (Float switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ2
Near Catawba, SC 29704
Jonathan J.
Job Details: 12/05/2023
Replaced parted tested ops no leaks no additional issues found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Ware, MA 01082
Chris B.
Job Details: 12/05/2023
Complaint that the unit is not dispensing water properly. Found bad filter. Customer will use the unit without the filter because they have a water filtration for the house and they are ok using the refrigerator without the internal filter. Found no issues with the unit.
We serviced a
GE WASHER
Model GTW680BSJ6WS
Near Fort Mill, SC 29715
Jeff L.
Job Details: 12/05/2023
Found inner basket hub busted and broke customer didnt want estimate when they seen the damage immediately said they were purchasing a new machine.Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ17
Near Fort Mill, SC 29715
Jeff L.
Job Details: 12/05/2023
Trash had got in water valve and would intermittently work. Replaced pad and water valve unit ran and checked okCall complete
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 12/05/2023
Installed new harness and power cord. All checks ok. ; used 1 PT220 (RANGE CORD 4' 3 WIRE) from stock
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Lincolnton, NC 28092
Ryan S.
Job Details: 12/05/2023
"Return to isnstall new control board. Installed part, ran preheat. Verified proper temps and operating."
We serviced a
MAYTAG WASHER
Model MVWC400VW1
Near Gastonia, NC 28052
Ryan S.
Job Details: 12/05/2023
"Customer complained agitator broke. Confirmed complaint, top half of agitator broke off at bolt. Ordering agitator and bolt. Scheduled return call for ; ordrng 1 WPW10093672 (Agitator) and 1 WP358237 (Bolt)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 12/05/2023
"Checked over unit and found frost building in freezer section, items freezing in fridge section and doors not even, fridge deli draw falling down and hard to pull in and out. Addressed door gaskets due to not sealing heated them up to create a good seal added silicone around both top and bottom cabinet to fill in gaps and stop warm air, adjusted doors so they are even and sealing properly cycled ice maker and unit filled and cycled properly. Advised customer to give unit 24hrs so temps can regulate. Checked draw and found left side cracked and rails chipped not holding draw back from falling out, unit will need new draw and rails parts tentative due to rails special ordered ; ordrng 1 WPW10308849 (Meat pan) and 1 W11652044 (Center track) and 1 WPW10468556 (Rail right) and 1 WPW10468555 (Rail)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Indian Land, SC 29707
Jeff L.
Job Details: 12/05/2023
Found dishwasher leaking where the soap dispenser was installed pushed it further down and locked it in place unit ran and checked ok no need to call tech line on this issueCall completeE
We serviced a
WHIRLPOOL MICROWAVE
Model GMC305PDB6
Near Waxhaw, NC 28173
Jeff L.
Job Details: 12/05/2023
"Spoke with Drew at whirlpool tech support (7377760630) also spoke with Jeff at advantage appliance to confirm wiring harness was no longer available.Part#4451926This unit had some kind of major issue I went thru this thing and checked every part with whirlpool tech line. I replaced mag tube, diode,capacitor,high voltage transformer and also replaced some burnt up wiring to the thermal cut out on the mag tube. I also replaced all switches and I did see for the 1st time ever oil come out top of capacitor (see pics) I also checked voltage a LV transformer and it was correct 120 vAt this point with wiring harness not being available I recommend replacement. I have been very thorough with this job wiring is definitely the issue.Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Charlotte, NC 28270
Jeff L.
Job Details: 12/05/2023
Found water getting to inlet valve with proper voltage energizing the valve its just staying in closed position. Need new inlet valve to correct the issue. Will return 12-11-23 pmPart#W11175771; ordrng 1 W11175771 (Water fill)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Charlotte, NC 28226
Jeff L.
Job Details: 12/05/2023
Put new motor I. This unit back in September has worked fine up till this present time. I checked all my screws mounting evap cover they are good and tight both rubber grommets are holding motor in place. The motor on this unit is again loud no other part failures or defects. The noise is the fan motor needs to be replaced rescheduled customer for 12-11-23 pm (please leave ticket with Jeff)Part#W11024089; ordrng 1 W11024089 (Evap fan motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Cheshire, CT 06410
Jimmy R.
Job Details: 12/05/2023
"Checked over unit and found when running water dispenser the water line would chatter and make loud noises, checked water connections and found customer had over 60 psi in water pressure tried to adjust water shut off and same issue valve would chatter also water lines would vibrate. Unit is going to need a pressure regulate for water will order and return with part ; ordrng 1 W10786952 (Pressure regulator)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Meriden, CT 06450
Jimmy R.
Job Details: 12/05/2023
"Tested unit and found when dryer would tumble unit would start to make a rubbing squeaking noise coming from inside unit. Removed drum and checked rollers found left rear roller grinding and making the noise, replaced all rollers and idler with repair kit lubed and ran a cycle, all operations now working to proper specs ; used 1 4392065 (Repair kit) from stock"
We serviced a
WHIRLPOOL M/W OTR
Model WMH53521HZ06
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 12/05/2023
"Complaint, microwave light will not turn off. I found Trac on main control has failed causing light to stay on. I replaced main control board tested operations. Everything is now working. Properly light is cycling through from high to low to off just fine."
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Davidson, NC 28036
Robert A.
Job Details: 12/05/2023
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the element has a break. I replaced the element with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE01
Near Windham, CT 06280
Amanda R.
Job Details: 12/05/2023
Fill tube for ice maker not seated correctly fixed tubing black freezer door paint was removed when taking packing tape off ; ordrng 1 LW10668770 (Door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 12/05/2023
"I replaced compressor filter dryer and coupling. Tested operations no additional issues. Found unit is cooling fine and is producing a full frost pattern across freezer evaporator as of right now. Unit stinks really really bad as of right now as well. ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV , used 1 W11506635 (COUPLER 6 NF MS SV), and 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Indian Land, SC 29707
Jonathan J.
Job Details: 12/05/2023
"I replace microwave door assembly, tested operations, no open closed door error code occurring after testing by opening and closing the door while microwave is heating after several attempts. Everything is now working properly as it should be."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Brooklyn, CT 06234
Amanda R.
Job Details: 12/05/2023
Replaced all parts
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Lancaster, SC 29720
Jonathan J.
Job Details: 12/05/2023
Complaint refrigerator keeps tripping GFCI in garage refrigerator in garage. GFCI is attached to garage door opener and light and refrigerator only. I found run capacitor on overload is out of range. Replaced start device on compressor plugged back into GFCI unit is no longer tripping GFCI upon departure. Advising customer to place unit on a dedicated refrigerator outlet. Non-GFCI if possible.called safety used file number 7737897953; used 1 8201786 (OVERLOAD/RELAY KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Killingly, CT 06241
Amanda R.
Job Details: 12/05/2023
Water filling basket up right after cycle drain hose sitting in water In stand pipe causing it to syphon back into unit through drain hose lifted drain hose out of water out of stand pipe ; dspstn on spec-tagged invntry: 1 W11106747 BELLOW
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Sterling, CT 06377
Amanda R.
Job Details: 12/05/2023
No fill over sudsing stuck key errors not filling with cold water getting 120v to cold inlet valve needs new cold inlet valve quoted
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Mansfield, CT 06268
Amanda R.
Job Details: 12/05/2023
Complaint hearing like a Heartbeat thump noise explained Its drum going over wheels customer is going to call dealer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Charlotte, NC 28262
Robert A.
Job Details: 12/05/2023
"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found incoming voltage is good, the light and fans work fine. However the compressor runs and stop with a click repeatedly. The unit needs a new compressor to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11580057 (Compressor) and 1 W11506619 (Coupler) and 1 W11578570 (Coupler) and 1 W11506619 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Charlotte, NC 28262
Robert A.
Job Details: 12/05/2023
"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found the unit is getting proper voltage and the lights, fans and compressor work fine. Both sections are at a decent temp. I noticed the FC light switch has separated and does not work giving the impression that the door is open. I replaced the switch with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11123941 (SWITCH) from stock"
We serviced a
MAYTAG WASHER
Model MVW5035MW1
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 12/05/2023
Washer making loud noise. Found cam not fully engaging and play in shaft of gearcase. The shroud on motor loose needs new. ; ordrng 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W11481722 (Actuator) and 1 W10721967 (Cam kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 12/05/2023
Refrigerator making noise and not cooling properly. Found ice build up on freezer evap. Thawed ice and tested heater and sensors all pass. Toggled heater on in step 38 and heater came on. Compressor short cycling needs new control. Installed new control and tested all checks ok. ; used 1 WPW10675033 (CNTRL-ELEC) from stock
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28278
Mitch H.
Job Details: 12/05/2023
"Removed and replaced, drive motor,housing and collar. Checked idler and rollers, all looked good, Reassembled, tested, dryer operating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28278
Mitch H.
Job Details: 12/05/2023
"Arrived, contractor met me outside. He said dishwasher was running and draining properly. Actual complaint was not drying properly. He said there was no rinse aid being used. Now has rinse aid and is working correctly. Took picture of model/serial tag."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Fort Mill, SC 29708
Mitch H.
Job Details: 12/05/2023
"Removed LED lights, installed LED kit. Checked and ensured that all lights now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Tega Cay, SC 29708
Mitch H.
Job Details: 12/05/2023
Called tech line spoke to Chris SR# 7737116798. Reviewed with him all parts that have been replaced and all work done. He is going to refer this to engineering. He said they will be in touch with us in 3 to 5 business days with any recommendations.; O-emld tckt
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near York, SC 29745
Mitch H.
Job Details: 12/05/2023
"Removed and replaced compressor and related parts. Charged with nitrogen, checked for leaks, none found. Allowed unit to sit under nitrogen charge for 15 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum, weighed in correct charge of R600. Compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Clover, SC 29710
Mitch H.
Job Details: 12/05/2023
"Tested and found oven not lighting. Ran diagnostics, found F1E1 control error. Requesting P&A for control and igniter. Checked part availability and scheduled return for 12/12 AM; ordrng 1 W11176454 (Igniter) and 1 W11126814 (Control)"
We serviced a
KENMORE RANGE GAS
Model ="79074033312"
Near Hebron, CT 06231
Jeremy B.
Job Details: 12/05/2023
Bake not working. Igniter drawing 0amps but getting 120vac. Replaced and tested all checks ok. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
JENN-AIR RANGE
Model JES9750CAS02
Near Marlborough, CT 06447
Jeremy B.
Job Details: 12/05/2023
Installed new panel preheated to 350all checks ok
We serviced a
WHIRLPOOL RANGE
Model WDE350LVQ02
Near Cromwell, CT 06416
Jeremy B.
Job Details: 12/05/2023
Installed new bake element and preheated to 350 all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Charlotte, NC 28216
Robert A.
Job Details: 12/05/2023
"Cx complaint that the units load and go function is not working. I inspected the unit to confirm the complaint. I found the overall functions work fine, however the load and go feature was on. I turned on the load and go feature and showed the cx how to turn it on and off. The unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model ?
Near Charlotte, NC 28226
Jeff L.
Job Details: 12/05/2023
"The turn table is not turning. However, there is no model and serial tag on this unit. I took several pictures of where the tag could possibly have been located also took trim off bottom and nothing was there. Im unable to establish which part will be needed due to no Tag. Im going to advise customer to see if they can locate something with COMPLETE MODEL AND SERIAL NO PARTIALS. At this time we cannot complete the call due to inadequate information regarding the unit. Brian advised me to put description of what is needed. The turn table is. Not turning. Please look for control to table motor and table motor. Thank you!(PLEASE LOOK AT PICS AND SEE IF WE CAN DETERMINE WHAT PART NUMBER ARE FOR THE 2 parts needed)Control to turn table motorTurn table motor2xframe to complete job (See pics)"
We serviced a
WHIRLPOOL WASHER
Model WFW9500TW02
Near Charlotte, NC 28210
Jeff L.
Job Details: 12/05/2023
Outer rear tire. Is damaged and also the bearing is making grinding noise. Following parts are needed. Sent customer copy of estimate they have declined repair and are gonna purchase a new unit.Call completeW10772614Additional shipping 2xframe
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Warren, MA 01083
Chris B.
Job Details: 12/05/2023
Complaint that the unit would stop or end a cycle. Ran two diagnostic cycles and unit would shut down with no codes. Did find error code F7E1 F7E3. Will order parts for a return visit. ; ordrng 1 W11633362 (Control Board) and 1 W11481722 (Shifter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Berlin, CT 06037
Jimmy R.
Job Details: 12/05/2023
"Checked over fridge and found unit icing up in freezer section then dripping water down into fridge, removed evap cover and found drain ice over melted all ice and drain was clogged with styrofoam blocking hole, removed and blew out drain ran water thew and all operations are now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Brookfield, MA 01506
Chris B.
Job Details: 12/05/2023
Complaint that the unit is making noises while running. Ran tests on all components and all normal. Found Copper tubing touching each other causing the noise. Isolated the noise and refrigerator working normal.
We serviced a
WHIRLPOOL OVEN
Model MER8800DE0
Near Dudley, MA 01571
Aimee Z.
Job Details: 12/05/2023
Installed bake element and pre heated complete 200; O-emld tckt
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Auburn, MA 01501
Aimee Z.
Job Details: 12/05/2023
"Found stacked by water boiler in closetAlso has low ceilingNeeds to be un stacked Cust doesnt have a harness at houseInstalled Cntrl same issue.Did a key pad test there all working Couldnt test past there. The ceiling is to low to work on Couldnt get dryer off safely in tight areaCalled office spoke Mike Ordering new harness, door switch ,therm fuse, mtr.Cust will have un stacked for repair; ordrng 1 W11364931 (Mtr) and 1 W10909685 (Therm fuse) and 1 W11427601 (Door swich) and 1 W10637538 (Harness)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Southington, CT 06479
Jimmy R.
Job Details: 12/05/2023
"Checked over unit and found washer lid snapped on left side causing unit to not wash due to lid not closing, checked over lid and it needs to be replaced along with left and right hinges and 4 screws holding it. Ran unit and checked washing all all other functions found unit washing properly, will order new lid,hinges and screws advised ; ordrng 1 W11117421 (Lid) and 1 W10270399 (Hinge right) and 1 W10270398 (Hinge left) and 4 W11404293 (Screws)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DWH0
Near Grafton, MA 01536
Aimee Z.
Job Details: 12/05/2023
Took off handle found rusting on panel front . Cost to high for CustCust had touch up paint advised light sanding on spots and thin coats
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near North Attleborough, MA 02763
Aimee Z.
Job Details: 12/05/2023
"Cust stated stopped mid wash cycle filled with water dirtyPulled error codes Error codes f2 e1. Stuck key pad and f6 e4 error for fill valve Ran diagnostics ran found the diverta valve clicking on the wash pump, having hard time Finding home position .; ordrng 1 W11165145 (Ui) and 1 W11120155 (Contrl) and 1 WPW10195039 (Switch) and 1 W11178672 (Wash pump)"
We serviced a
SUB ZERO REFRIGERATOR
Model 650/F3
Near Wilbraham, MA 01095
Roger R.
Job Details: 12/05/2023
"Found unit in a vacuum. Charged with nitrogen and found leak at compressor high side from compressor replacement. Resoldered connection and not leaking there. Found a second leak at refrigerator evaporator capillary tube connection from factory. This is a copper to aluminum connection. Unable to solder, installed lokring connection instead rechecked for leaks and ok. Recharged with 5.5 oz R134a all okay. ; used 1 W11504423 (COUPLER 8/2 NR AL 00) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near East Longmeadow, MA 01028
Roger R.
Job Details: 12/05/2023
"Found unit has a bad drain pump. Quoted$74.99+tax for pump and $239 labor rate ; ordrng 1 WPW10661045 (Pump,drain)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Stafford, CT 06076
Roger R.
Job Details: 12/05/2023
Found unit working properly at this time. Found no faults at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Union, CT 06076
Roger R.
Job Details: 12/05/2023
"Found unit fills and drains but no wash action. Could hear main motor trying to start but not running will need a new sump. Will order and return asap; rqstng P&A on 1 W11613479 (Assy, sump)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 12/05/2023
Customer stated timer not moving. Wont shut off unless door is opened. Replaced timer. Unit now working as designed. ; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Charlotte, NC 28208
Robert A.
Job Details: 12/05/2023
"Cx was not aware that the unit was OOW. I mentioned the service call fee, he was not willing to pay at the moment. I did not diagnose the unit."
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Sturbridge, MA 01566
Chris B.
Job Details: 12/05/2023
Complaint that the unit is not spinning out properly. Found bad suspension. Drum is very loose. Quoted for parts and labor. Customer rather not put that amount into the unit. Collected trip fee.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Sturbridge, MA 01566
Chris B.
Job Details: 12/05/2023
Complaint that the new gasket that was installed is broken. Will order new gasket for a return visit. Part and labor is still under warranty. Collected trip fee.; ordrng 1 W10830162 (Gasket)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Springfield, MA 01119
Chris B.
Job Details: 12/05/2023
Complaint that the unit is not starting a cycle. Found error code F5E1 F0E3. Found bad slider. Replaced part and unit running normal. Ran diagnostic cycle and quick cycle and all is normal.; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL DRYER
Model MGD6230HW1
Near Windsor, CT 06095
Gary V.
Job Details: 12/05/2023
"Inspected and found controls getting voltage but nothing powering on and ui panel no longer responding, unit needs electronics replaced. will submit estimate and call.; rqstng P&A on 1 W11413566 (Ui panel) and 1 W11164276 (Ui harness) and 1 W11525994 (Main acu)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Bloomfield, CT 06002
Gary V.
Job Details: 12/05/2023
"Installed new timer and cycled, tested fine now."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near West Hartford, CT 06107
Gary V.
Job Details: 12/05/2023
"Inspected and found electrical supply outlet burnt and not supplying proper voltage, and informed customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near West Hartford, CT 06117
Gary V.
Job Details: 12/05/2023
"Inspected and found open circuit thru defrost heater, defective heater. ordering main acu as back up. Sr#7737949747 techline documentation.; ordrng 1 W11650662 (Heater) and 1 W11558182 (Main acu)"
We serviced a
WHIRLPOOL RANGE
Model WFE745H0FS0
Near West Hartford, CT 06117
Gary V.
Job Details: 12/05/2023
"Inspected and found bake burnt out and main relay on control for bake burnt out, quoted and she will call."
We serviced a
GE REFRIGERATOR
Model PS123NGNABB
Near Suffield, CT 06093
Gary V.
Job Details: 12/05/2023
"Inspected and found dispenser water line frozen, needs dispenser heater kit. ; ordrng 1 WR49X10173 (Disp heat kit)"