We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ellington, CT 06029
Chuck M.
Job Details:
07/07/2023
Customer complaint is that refrigerator was not cooling. Inspected and found ice buildup on evaporator. Cleared ice and found brown wire to heater connector dislodged. Reconnected and ordered heater. ; ordrng 1 W11650660 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Southington, CT 06489
Ruben C.
Job Details:
07/07/2023
Replaced door tested operation normal heated gasket to conform
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Southington, CT 06489
Ruben C.
Job Details:
07/07/2023
Checked power button not working was able to get into diagnostics did not show any codes could not stop with power button ordering main console; ordrng 1 W11591400 (Console)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES0
Near Berlin, CT 06037
Ruben C.
Job Details:
07/07/2023
Checked unit getting f1e1 code checked connections ok gave cust estimate for main control
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS
Near Mooresville, NC 28117
Mark C.
Job Details:
07/07/2023
Customer states unit has never made noise but the drain pump can be heard during the need of the cycle. The drain pump can in fact be heard during drain. Removed and inspected pump to find a bent impeller shaft causing abnormal vibration in the pump. Replaced pump unit is fully operational with no abnormal noises.; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Attleboro, MA 02703
Angel R.
Job Details:
07/07/2023
"Installed new heater, tested ok.; used 1 279838 ( ELEMENT) from stock"
We serviced a
JENN-AIR RANGE
Model PRG3010
Near Franklin, MA 02038
Angel R.
Job Details:
07/07/2023
Replaced bake igniter. Tested ok.; used 1 12400035 ( IGNITOR FLAT) from stock
We serviced a
GE WASHER
Model GTW330ASK1WW
Near Franklin, MA 02038
Angel R.
Job Details:
07/07/2023
Could not duplicate problem. Customer says at times unit will not lock and cycle wont go into spin. Tried running a drain and spin cycle 3 times and lid locked and unlocked each time. Attempted to call GE tech but got no answer after 22 minutes. Customer says they will see if problem persists before committing to pay for repairs and parts.
We serviced a
LG WASHER
Model WT7100CW
Near Grafton, MA 01536
Angel R.
Job Details:
07/07/2023
Found corrosion on pressure switch mullex as well as harness. Cleaned off what I could. Will order switch and harness. ; ordrng 1 6501EA1001R (Pressure switch) and 1 EAD64129506 (Harness)
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Sturbridge, MA 01566
Chris B.
Job Details:
07/07/2023
Complaint that the bellow is all moldy and dirty. Quoted parts and labor. Replaced bellow and unit running normal. Ran diagnostic test and no water leaking. No error codes present. Washer working normal. 1yr warranty on parts and 30 days in labor.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Southbridge, MA 01550
Chris B.
Job Details:
07/07/2023
Complaint that the unit is not drying properly. Found L1 had 120v but L2 only 27.66v mentioned to the customer to have the wall outlet verified that without the proper voltage unit will not operate properly. Could only check the electronics side but not the heating side.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Oxford, MA 01540
Chris B.
Job Details:
07/07/2023
Complaint that the fresh food section is full of water. Found clogged drain hole that buildup so much ice it was leaking water. Removed all ice from the drip channel and hole and refrigerator running normal.
We serviced a
LG WASHER
Model WT7150CW
Near Auburn, MA 01501
Chris B.
Job Details:
07/07/2023
Complaint that the unit keeps filling up with water when not in operation. Found valve opened on the hot side . Verified if the control board was stuck open sending voltage to the valve but not voltage present just the water valve is stuck open. Will order part for a return visit. ; O-emld tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RF268ABRS
Near East Brookfield, MA 01515
Chris B.
Job Details:
07/07/2023
Complaint that the unit is not cooling properly. Found evap vent clogged with ice and customer will thaw out the unit and found fresh food section acting up. Evap fan is working properly and damper. Customer mentioned that they had power outages and lots of lighting. Mentioned to the customer to thaw out unit and run it when all is unclogged with ice in the med section of the vent. Will collect trip fee. Quoted for parts but they are leaning towards a new one being 10+yrs old.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Shrewsbury, MA 01545
Angel R.
Job Details:
07/07/2023
"Compressor failing, wont run at times. Temp in FC at 26, RC 46. Compressor getting proper voltage and cannot see leak with uv light. Spoke to Mike, will figure out getting SS tech.; ordrng 1 WPW10507886 (compressor) and 1 W11506635 (Process tube) and 1 W11256565 (evaporator)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Holden, MA 01520
Angel R.
Job Details:
07/07/2023
"Wash plate would not come out, hub worn. Quoted customer on labor and parts, they will look into buying new unit."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Chicopee, MA 01020
Gary V.
Job Details:
07/07/2023
"Installed parts listed and cycled, tested fine."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Ludlow, MA 01056
Gary V.
Job Details:
07/07/2023
"Inspected and found tub full with water, found drain pump terminals at main acu became dislodged. Reconnected and ran calibration and cycled, tested fine."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Springfield, MA 01119
Gary V.
Job Details:
07/07/2023
"Inspected and found wash pump getting voltage but seized, not turning, will order and return.; ordrng 1 W11416363 (Wash pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Harwinton, CT 06791
Martino S.
Job Details:
07/03/2023
"Check unit as per customer ice maker not making ice, cycle ice make in test mode unit cycled half way and stop. I replace new ice maker and cycle unit again unit complete cycle and filled with water. Unit check working to specs and customer informed to throw away new batch of ice."
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Bethlehem, CT 06751
Martino S.
Job Details:
07/03/2023
"Check unit found condensation dripping from door support on left door, turn off humidity setting on door support and check unit working to specs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Iron Station, NC 28080
Ryan S.
Job Details:
07/03/2023
"Customer complained ice maker clumping. Found water valve to icemaker dripping, found water line frozen and icemaker full of dripping water. Replaced valve from ts and removed ice from water Line to icemaker and took out icemaker and removed all ice that was built up from dripping. Reinstalled icemaker and tested function. Verified proper operation. ; used 1 W11043013 (VALVE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Mount Holly, NC 28120
Ryan S.
Job Details:
07/03/2023
"Customer complained unit not working. Found inner drum had broken loose. Didnt see any other damaged but can run unit to test functions. Putting in under drum assembly for p&a and 2xtimeframe. Informed customer of job is authorized part will be shipped to home and to open box and check part for damage. Then call office to shuffle return call.customer said he may buy a new unit instead of waiting, informed him to call office to cancel if he does. Gave customer magnet business card. ; rqstng P&A on 1 WPW10202459 (Inner drum assembly.) and 1 2xtimeframe (2xtimeframe)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Gastonia, NC 28056
Ryan S.
Job Details:
07/03/2023
Customer complained of noise. Upon arrival heard noise. Took unit apart and found fan wheel broken. Had fan wheel in truck stock but not motor. Ordering motor and fan wheel. Could not get fan wheel off motor shaft so ordering both. Informed customer office will call when parts come in and job is authorized. ; rqstng P&A on 1 279787 (Motor) and 1 WP697772 (Fan wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Gastonia, NC 28056
Ryan S.
Job Details:
07/03/2023
"Customer complained unit icemaker ice is clumping up. Upon arrival confirmed complaint. Found water was leaking into ice tray im freezer compartment, found water leaking from valve. Needs new valve. Ordering valve and icemaker. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11482025 (Valve) and 1 W10886939 (Icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Indian Land, SC 29707
Mitch H.
Job Details:
07/03/2023
Arrived to replace gasket. Customer said that they did as Jonathan advised and used hair dryer to form gasket and now it was sealing correctly. Did not want me to remove old gasket. Left new gasket with customer. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Canterbury, CT 06331
Amanda R.
Job Details:
07/03/2023
Replaced ff ceiling led operation normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Charlotte, NC 28217
Robert A.
Job Details:
07/03/2023
I called the cx to let her know I was on the way. She canceled the appt saying the unit is working fine at the moment.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near East Hartford, CT 06118
Chuck M.
Job Details:
07/03/2023
Installed control and thermistor. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Bloomfield, CT 06002
Chuck M.
Job Details:
07/03/2023
Customer complaint is that refrigerator is not cooling. Inspected and found control is receiving voltage but not sending voltage to compressor. Quoted customer P&L. Customer will buy new.
We serviced a
FRIGIDAIRE WASHER
Model FAFS4272LW0
Near Windsor, CT 06095
Chuck M.
Job Details:
07/03/2023
Customer complaint is that washer only runs for 13 minutes but is washer and spins out the clothes. Ran washer on Quick Wash and it completed successfully. Control panel is NLA.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Charlotte, NC 28209
Robert A.
Job Details:
07/03/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Charlotte, NC 28262
Jeff L.
Job Details:
07/03/2023
there is water in the plastic mold but ice maker is not dumping ice. Gear is locked up on motor module. Needs new ice maker to make this a good repair. Part #W11546935 ice maker will return Friday 4-7-2023; ordrng 1 W11546935 (Icemaker)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFEA
Near Windsor Locks, CT 06096
Gary V.
Job Details:
07/03/2023
"Inspected and found main acu no longer sending voltage to defrost, also filter housing cracked and leaking. Quoted and they will call."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near East Granby, CT 06026
Gary V.
Job Details:
07/03/2023
Inspected and found levelers not tightened down. Tightened and adjusted unit to be level and straight. Cycled and tested fine.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Ellington, CT 06029
Gary V.
Job Details:
07/03/2023
"Inspected and found rollers worn out and squealing, replaced and cycled, tested fine now.; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near South Windsor, CT 06074
Chuck M.
Job Details:
07/03/2023
Customer complaint is that ice maker is not working. Ran diagnostics and got error code E5 timed ice. Inspected and found air in water line. Relieved pressure and tested. Ice maker is cycling and filling.
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW2
Near South Windsor, CT 06074
Chuck M.
Job Details:
07/03/2023
"Customer complaint is that washer was not drain. Ran diagnostics and found error code F9e1 long drain. Ran manual test cycle and found actuator is shifting and cam is shifting but gear case is not, causing agitation to spin in 1 direction. Quoted P&L. Customer will decide later."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Vernon, CT 06066
Chuck M.
Job Details:
07/03/2023
Customer complaint is that freezer was not cooling properly and ice cream was soft. Inspected and found unit cooling properly and at temp. Ice cubes dropped during visit. Explained to customer it was possibly a long defrost. Customer mentioned there was a problem with drawer closing in the freezer but has since been resolved. This could have Also contributed to freezer getting warm if door was not closed properly. Unit checked ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Tolland, CT 06084
Chuck M.
Job Details:
07/03/2023
Installed drain pan and cleared drain. Checked ok. ; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ellington, CT 06029
Gary V.
Job Details:
07/03/2023
"Inspected and found doors not sealing to cabinet properly causing frost and moisture build up, tightened and adjusted doors and caulked cabinet to seal air leak, cleared ice and moisture out, and tested fine now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Enfield, CT 06082
Gary V.
Job Details:
07/03/2023
"Installed new ice maker and verified motor in head of ice maker turning and filled with water, please allow 24 hours for ice production."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Enfield, CT 06082
Gary V.
Job Details:
07/03/2023
"Inspected and found Washplate stripped and tub hub worn down, quoted for repairs and she will call if wants repaired."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Brookfield, MA 01506
Chris B.
Job Details:
07/03/2023
Complaint that the unit is not starting and the LOC display comes on when trying to start a cycle. Found Child Control Lock was activated. Unlocked unit and verified any error codes and washer is in good shape with no codes.; dspstn on spec-tagged invntry: 1 W11316250 DOOR LOCK
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Paxton, MA 01612
Chris B.
Job Details:
07/03/2023
Complaint that the unit is leaking water into the fresh food section. Found ice buildup on the chute and unit wont go into forced defrost. Will order control board and heating element as backup. Fan is working properly and no clogged drainage. ; ordrng 1 W11562215 (Heater Element) and 1 W11613574 (Control Board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS08
Near Eastford, CT 06242
Amanda R.
Job Details:
07/03/2023
Replaced control and thermistor operation normal
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS01
Near Dudley, MA 01571
Amanda R.
Job Details:
07/03/2023
Called tech support needs new control ; ordrng 1 Wpw10317076 (Control)
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Grafton, MA 01519
Amanda R.
Job Details:
07/03/2023
Replaced control and oven sensor preheated to 350 recommended them trying convect bake
We serviced a
AMANA RANGE
Model AGR6603SFB3
Near Worcester, MA 01604
Amanda R.
Job Details:
07/03/2023
"Installed bake element both broil and bake ignitor not sparking needs new spark module ; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Worcester, MA 01605
Amanda R.
Job Details:
07/03/2023
Not freezing no frost pattern on evaporator compressor running needs sealed system work ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Filter) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Worcester, MA 01604
Amanda R.
Job Details:
07/03/2023
"Complaint randomly cannot start unit control wont turn on clothes coming out wet randomly and control wont restart to put on drain and spin ; ordrng 1 W11626074 (Control) and 1 W11626077 (Hmi), dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP"
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Fort Mill, SC 29715
Mitch H.
Job Details:
07/03/2023
Checked and found gas leak marked by gas company at valve. Confirmed. Ordering valve and regulator.; ordrng 1 W11239228 (Valve) and 1 W11193822 (Regulator)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Charlotte, NC 28273
Jeff L.
Job Details:
07/03/2023
"Found control board with stuck keys and also some of the leds are burnt out. In order to make this a good repair the control board needs to be replaced part#W10894098. Giving customer estimate for job,; ordrng 1 W10894098 (Black control board)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Columbia, CT 06237
Jeremy B.
Job Details:
07/03/2023
Customers complaint is the oven will randomly reset in the middle of the night. Ran diag found no error codes. Ran self test and all checks ok. Cycled breaker off for a few mins and reset control. Customer to keep a eye on it. If problem continues will need new control. Quoted customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Charlotte, NC 28278
Jeff L.
Job Details:
07/03/2023
Found door on unit not sealing good. There was a new door fresh food door from whirlpool. I put the new fresh food door on and it still didnt seal or have a suction to it. Customer said this will be the 3rd fridge they are having Costco to change out. The customer also complained about having to keep temp at lowest setting. I advised in summer time it may have to stay there when we are In the 90s and house ambient temp is high. Customer had me take new door off and put original back on because it was better than the replacement part. Will leave fresh food door at customers home. The customer does not want anymore repairs they are requesting new fridge.. unit ran and checked ok(Call complete)
We serviced a
MAYTAG RANGE
Model MGR7700LZ1
Near Charlotte, NC 28269
Vincent O.
Job Details:
07/03/2023
Found flames on all burners running too high on low settings. Adjusted all flames. Unit is working properly. All functions check ok. Flames are adjusted as low as they can be. Unit is working as designed. Customer wants new machine. Referred customer to whirlpool for further resolution.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Enfield, CT 06082
Gary V.
Job Details:
07/03/2023
"Installed new tub, actuator and main acu, ran calibration and auto test, all functions test normal. Informed customer about proper loading of unit.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, NC 28216
Robert A.
Job Details:
07/03/2023
Cx complaint that the unit not cooling. The cx said the unit is working fine now. I did not diagnose the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Farmington, CT 06032
Ruben C.
Job Details:
07/03/2023
Checked unit found drain hole frozen over heating element was not touching drain pan was not chipped down insrptalled under clip and defrosted hole tested normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Newington, CT 06111
Ruben C.
Job Details:
07/03/2023
Checked unit found friction pads broken cuasing door to fall replaced pad tested normal; used 2 WP8268961 (Pad) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near New Britain, CT 06051
Ruben C.
Job Details:
07/03/2023
Replaced thermistor and main control tested normal advised cust to observe for 24 hours; dspstn on spec-tagged invntry: 1 W11353813 CNTRL-ELEC and 1 W11438736 THERMISTOR
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Bristol, CT 06010
Ruben C.
Job Details:
07/03/2023
Not home office is changing for afternoon
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Bristol, CT 06010
Ruben C.
Job Details:
07/03/2023
7736287839 per techline unit does not go off balance always per techline they are saying it is the Platform unit is on would have to tried on solid floor
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Bristol, CT 06010
Ruben C.
Job Details:
07/03/2023
Replaced gearcase and agitator tested operation normal ran diagnostics normal; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW and 1 W11449840 GEARCASE
We serviced a
KITCHENAID COOKTOP
Model KGCS166GSS07
Near Fort Mill, SC 29715
Mitch H.
Job Details:
07/03/2023
Checked and found shorted wire on switches causing igniter not to spark. Requesting P&A for switch assembly and spark module.; rqstng P&A on 1 WP4456901 (Switch assembly) and 1 WPW10110486 (Spark module)
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Fort Mill, SC 29715
Mitch H.
Job Details:
07/03/2023
Checked and found lid broken in back left corner at hinge causing lock not to engage correctly. Requesting P&A for lid and hinges.; rqstng P&A on 1 W11259006 (Lid assembly) and 1 WP8563965 (Left hinge) and 1 WP8572974 (Right hinge)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Monroe, NC 28112
Jonathan J.
Job Details:
07/03/2023
7736768890 18008744698 complaint tub is rusting chipped in enamel I called trade care team they say they are covering tub and anything else it needs agitator is seized file number 7767510760 trade care number given. Tub is on order direct to customer home customer to inspected for same and call our office when part arrives. ; ordrng 1 W10721967 (Clutch) and 1 W11454741 (Gearcase) and 1 WP389140 (Drive block) and 1 W10554251 (Basket) and 1 WP21366 (Nut) and 1 285565 (Agitator) and 1 W10772621 (Screw)
We serviced a
JENN-AIR COOKTOP
Model JGD3430WB00
Near Matthews, NC 28104
Jonathan J.
Job Details:
07/03/2023
"I replaced all orifice holders. Had three of the four screws snapped off him. The fourth one score of us holder screws are stripped out all the way. Of original orifice holders. Front left and rear left. Burner will need igniters to finish fixing igniters come with burner head, not with orifices holders on the specific model. Office will call customer when parts come in ordering two parts. ; ordrng 1 74007736 (Burner base) and 1 74007735 (Burner)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Stallings, NC 28104
Jonathan J.
Job Details:
07/03/2023
"1 year addition warranty elw complaint, dishwasher door is not closing properly door keeps opening by itself. I found hinges were out of adjustment. I readjusted the hinges. I adjusted the hinges before with the dishwasher in idle mode you could try and close the door and the door would immediately try and open up self now the doors closing really firm. No leaks occurring no additional issues found. Ran a test cycle."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Killingly, CT 06239
Angel R.
Job Details:
07/03/2023
"Found IM dead, will order new one.; ordrng 1 W11130444 (icemaker)"
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Killingly, CT 06239
Angel R.
Job Details:
07/03/2023
"Found F2E0 keypad is disconnected, F2E1 stuck keypad. Will order new UI and harness. Checked connections as all seem ok. Also burner cap corroding, will order.; ordrng 1 W11244067 (cap-burner) and 1 W11120573 (cntrl-elec) and 1 W11176109 (harns-wire) and 1 W11025616 (harns-wire)"
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near East Longmeadow, MA 01028
Roger R.
Job Details:
07/03/2023
Found inner door boot was off tub. Quoted $199 labor to reattach to tub if no other issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Brimfield, MA 01010
Chris B.
Job Details:
07/03/2023
Complaint that the unit is not F2E1 F4E3 found screen shield bent and debris getting through to the wash pump. Will order new screen and upper wash arm. Customer is requesting Chris to come back.; rqstng P&A on 1 WPW10498900 (Upper Wash Arm) and 1 WPW10463906 (Filter Screen) and 1 W10837249 (Lower Wash Arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Wales, MA 01081
Chris B.
Job Details:
07/03/2023
Complaint that the unit is not cooling properly. Found disconnected heating wire on the plug. Reattached connection and ran diagnostic cycle and all tested out correctly. No issues on other components. No parts needed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waterbury, CT 06704
Martino S.
Job Details:
07/03/2023
"Check unit as per customer complaint not draining. Put unit in drain and spin cycle and check voltage to pump 120v present but pump does not operate. Take pump apart and found broken chain in pump. Replace new pump and check unit draining and spinning, unit check working to specs.; used 1 W11399437 (Drain pump) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2055FRZ00
Near Waterbury, CT 06708
Martino S.
Job Details:
07/03/2023
"Check unit as per customer complain unit making noise. Check evaporator for ice build up, fan noise of obstruction all normal. Check compressor and and condenser fan all working normal. Unable to duplicate customer complain unit working to specs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
07/03/2023
"Complaint, food, freezing in refrigerator section. I found improper loading procedures in refrigerator zone and educated customer on loading procedures of refrigerator. Showed customer of the symbols and sciences state do not block. Also showed customer not to push food against the back wall of the refrigerator as it will cause improper cooling to occur. Customer wanted me to raise the temperature up so I did. I showed them how to raise it to 40°. No issues found with refrigerator at this time. customer son has purchased receipt per customer did not have it on hand. I am going off of date in sbweb."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Monroe, NC 28110
Jonathan J.
Job Details:
07/03/2023
Complaint washer will not wash. I found passer was leaking oil replace capacitor ran a DLMS calibration cycle. No additional issues found no have no noise. Just heard drain Pump is working fine As of right now.shifter actuator is working fine as well. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Monroe, NC 28110
Jonathan J.
Job Details:
07/03/2023
Complaint refrigerator is developing heavy frost on top of the food in the freezer section. No additional issues with refrigerator zone. I found freezer door gasket was not sealing properly on the top right hand corner going down the side. Gap measured about 1 x 6 in length on corner. I reformed door gasket customer to allow 4 to 8 hours before opening freezer door. No additional issues found everything is cooling perfectly fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Mint Hill, NC 28227
Vincent O.
Job Details:
07/03/2023
Found tear in right RC gasket and left RC gasket deformed making door not shut properly. Order and replace gaskets. ; ordrng 2 W10830055 (Gasket)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ0
Near Charlotte, NC 28215
Vincent O.
Job Details:
07/03/2023
Found bad magnetron causing not heat condition. Order and replace magnetron. ; ordrng 1 W11391712 (Magnetron)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Bristol, CT 06010
Ruben C.
Job Details:
07/03/2023
Not home office is changing for afternoon
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Farmington, CT 06085
Ruben C.
Job Details:
07/03/2023
Replaced switch tested operation normal left burner with cust element heating on low; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Mint Hill, NC 28227
Vincent O.
Job Details:
07/03/2023
Found touchscreen not responding to commands. Order and replace console. ; ordrng 1 W11600321 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Waxhaw, NC 28173
Jeff L.
Job Details:
07/03/2023
Spoke with kirt at whirlpool tech support and advised him of water damage to floor causing it to buckle. The SR#7736768071 spoke with customer and advised at this point we are outta the loop
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHMO2
Near Hopedale, MA 01747
Angel R.
Job Details:
07/03/2023
IM fill hose needed to be re-seated. Ran fill tests and no leaks.
We serviced a
LG WASHER
Model WM3700HVA/01
Near Manchester, CT 06040
Chuck M.
Job Details:
07/03/2023
Customer complaint is that washer was leaking from dispenser. Inspected and found water along left side of washer from dispenser. Washer was not leveled. Leveled washer and tested. Showed customer it works.
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYMS02
Near Enfield, CT 06082
Gary V.
Job Details:
07/03/2023
"Inspected and found air damper no longer opening, will order and return.; ordrng 1 WPW10257451 (Air damper)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Cromwell, CT 06416
Jeremy B.
Job Details:
07/03/2023
Dryer not starting. Found weak breaker. Reset and its now heating properly. Measured 20amps on L1 while running. Needs new breaker.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Denver, NC 28037
Mark C.
Job Details:
07/03/2023
"Installed new driveline assembly unit is no longer grinding however upon removal of the rotor found oil leaking from the gearcase. ; rqstng P&A on 1 W10902814 (Plate) and 1 W11393685 (Gearcase), dspstn on spec-tagged invntry: 1 W10734521 SLIDER"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28227
Vincent O.
Job Details:
07/03/2023
Found motor operating but spray is very weak. Checked and verified that spray arms are clear. Order and replace sump/motor assembly. ; ordrng 1 W11416362 (Motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near East Longmeadow, MA 01028
Chris B.
Job Details:
07/03/2023
Complaint that the unit is not cooling properly. Ran diagnostic test on the compressor side and defrost side. Found not a good frost pattern only on the lower rails. Evap fan and damper is good. Heating Element is working properly. Sealed system under warranty 60 months on labor and 120 on parts. Will order parts for a return visit. R-134A refrigerant.; ordrng 1 W10832994 (Compressor Kit) and 1 W11087200 (Inverter Control) and 1 2xFrameJob (2x Frame Job) and 1 W11506635 (Processing Tube) and 1 WPW10143759 (Dryer Filter)
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
07/03/2023
"Customer complained unit oven just has one temperature, high only. Upon arrival ran unit and checked average temperature. Found avg temp was 339° when set to 350° customer said he had put calibration to -10 so temp is perfect. Made sure bake and broil element were cycling on and off and that board replays were cutting on and off. Broil element is visually not shorted to frame and test good, test bake element and not getting a short to frame reading. unit still holding perfect temp after checking all issue with power and relays/ elements when setting to preheat 350Informed customer unit working as designed. Verified proper operation. Called techline to Inform unit working as designed, techline agreed. Sr#7736769877"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Crouse, NC 28033
Ryan S.
Job Details:
07/03/2023
"Came to inspect washer, customer said it cut off during wash. Found f7e1, f7e7 and f7e6 errors. Could be old errors from previous call when tech replace cam and actuator. Found belt frayed, replaced belt. Ran service mode and all functions working properly. Ran normal load ,regular with auto fill. Ran unit and when unit got full motor seemed weak. Found windings are right under resistance levels. Ordering motor. Informed customer office will call when part comes in. ; ordrng 1 W11283592 (Motor), used 1 W11239857 (BELT) from stock"
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Lincolnton, NC 28092
Ryan S.
Job Details:
07/03/2023
"Retuned for leak issue. Found clamp holding drain pump line was not tight as it should be, replaced with clamp on truck that is able to get as tight as needed to hold hose. Reassembled and ran unit for awhile with no leaks. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Southwick, MA 01077
Mike K.
Job Details:
07/03/2023
"Call covered by authorization .Says fr hasnt been staying cold, until put on high, temp on arrival was -8 in fr. Looked at Evap full pattern and extra frost above air vent to rf. Found bottom of gasket not sealing, attempted to reform but cannot get, door is closer on top then bottom, no sign of damage hing looks fine., but is built in raised cabinet, so sides not accessible.Ordered door and hinge assays. ; ordrng 1 W11374241 (Rf door) and 1 W11580021 (Hinge) and 1 WP489467 (Washer) and 1 W11183254 (Hinge pin) and 1 W11173998 (Center hinge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Marshville, NC 28103
Jonathan J.
Job Details:
07/03/2023
Complaints refrigerator is not cooling. Freezer is not cooling. Freezer feels like a refrigerator. I found evaporator was completely frozen over. I defrosted evaporator. I tested operations. Evaporator is producing a full frost pattern. Compressor is working perfectly fine. As of right now. No issues found with the compressor or sealed system side of refrigerator. I found control board has double stickers on the control board. Im ordering new control board per service pointer. control is on back order office to call customer when part comes in. ; ordrng 1 W11546690 (Control)
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Pelham, MA 01002
Roger R.
Job Details:
07/03/2023
Found unit has a bad main control. Error code F0E1 indicating a bad main board. Quoted $329.99 plus tax for new control and $239 labor charge. Customer will call if repair is needed
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Charlotte, NC 28227
Vincent O.
Job Details:
07/03/2023
Found gas valve no opening to supply gas to any bake or broil burners. Ignitors are working. Verified gas valve is turned on. Order and replace gas valve and control. ; ordrng 1 WPW10546238 (Gas valve) and 1 WPW10324738 (Ignitor) and 1 W10878844 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28214
Robert A.
Job Details:
07/03/2023
Cx complaint that the unit is not heating and the timer is not working. I inspected the unit to confirm the complaint. I found the unit tumbles and has good airflow but there is no heat. I found the unit has 122v at L1 & L2 but 0v across L1 & L2. The issue with the outlet needs to be resolved to allow the unit to work as designed.