We serviced a
SAMSUNG WASHER
Model WF50R8500AV/US
Near Norton, MA 02766
Aimee Z.
Job Details: 11/13/2024
Installed new dispenser complete new valve and hoses and new drain hoseFilled and drain with paper towel under drain
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/13/2024
"Complaint grinding noise washing machine no longer staying in balance during spin cycle. I removed wash plate found tub plastics have come apart tub is able to free spin independently from gearcase plastics broken that hold aluminum alloy to inner tub basket will need inner tub basket, gear case and all associated parts to repair. tub will be shipped directly to the customer customer to open and inspect tub for any damage when it arrives assuming unit is not replaced. Then call our office to confirm no damage.; ordrng 1 W10902814 (Washplate) and 1 W10734521 (Clutch) and 1 W11260238 (Rotor) and 1 W11449841 (Gearcase) and 1 W11551646 (Tub nut) and 1 W11178227 (Inner basket)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Waterbury, CT 06710
Jimmy R.
Job Details: 11/13/2024
"Tested unit and found machine would error suds and not spin clothes out, ran a diagnostics checking errors and found F0e2 f5e3 f0e, ran a test cycle and found drain just dripping water and not draining out causing error. Removed pump and found screen blocked with debris and other items stopping water flow. Removed and reinstalled drain let unit run threw a cycle and a drain checked all operations and unit is now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Waterbury, CT 06708
Jimmy R.
Job Details: 11/13/2024
"Tested unit and found no ice being made cycled ice maker and found unit not filling with water checked dispenser and found no water. Tested water supply line and found whirlpool connection to waterline to tight causing rubber seal to block water supply, loosened up connection and unit is now dispensing water ice maker is filling and now cycling properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Waterbury, CT 06708
Jimmy R.
Job Details: 11/13/2024
"Ran washer due to unit not completing a wash cycle and unit would wash but pulse and motor would come on and off, ran a diagnostics and found errors 4-3 wash motor not running 2-1 control software issue 6-2 inlet water fill valve problem, checked voltage at control and unit would bounce from 122-33 volts checked wiring and notices wire connections and wiring line seemed to be chewed or cut, reattached connections at machine and ran unit threw a test cycle and unit went threw drain and completed, ran a quick wash cycle and waited for unit to complete to make sure it was draining properly and washing and unit went threw and operated normally. Wire line to unit needs to be fixed by a professional to stop issue."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Southington, CT 06489
Jimmy R.
Job Details: 11/13/2024
"Tested oven and found clock out and not responding when touching, removed control cover and checked all connection finding all ok voltage is present at control. Hard reset unit and console came back on and started to operate normally, checked for errors and found none stored. Heated oven up to 350 adjusted burner flames to have a simmer and leveled unit for customer, all operations are now working to specs"
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Fort Mill, SC 29715
Brandon
Job Details: 11/13/2024
On arrival I replaced parts and tested unit unit tested properly. No other issues found.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH
We serviced a
WHIRLPOOL WASHER
Model WTW500CMW0
Near Pineville, NC 28134
Caleb
Job Details: 11/13/2024
"Replaced door latch. Unit not closing properly. Missing part. Tried to explain to customer but they speak no English. ; ordrng 1 W11545554 (Bezel), used 1 W11394572 (1-311029-0124) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8620HW0
Near Charlotte, NC 28262
Clinton
Job Details: 11/13/2024
The side the dryer is dented in customer is contacting Queen City appliance they may exchange this unit; schdld next appmnt for 11/14 THU !
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28262
Clinton
Job Details: 11/13/2024
Cant verify model and serial number for some reason but I did still run a checks on washer notLeaking now.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Charlotte, NC 28205
Clinton
Job Details: 11/13/2024
Fae1 customer stated the dispenser is not opening found error code for dispenser. ; ordrng 1 W11412300 (Dispenser) and 1 W11414073 (Vent)
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Litchfield, CT 06759
Andre
Job Details: 11/13/2024
Ck unit upon arrival and found no light indicator on on washer when press check voltage and found 120 volts at outlet remove power cord to reset outlet and plug unit back in and unit interface power on ran quick cycle to and spin cycle to make sure unit is agitating and spinning and unit is now operating to manufacturers specs. Customer will now reset washer each time power is lost
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS02
Near Bristol, CT 06010
Andre
Job Details: 11/13/2024
Tech was assigned as a helper;
We serviced a
WHIIRLPOOL WASHER
Model MVWC416FW0
Near Amherst, MA 01002
Jorden
Job Details: 11/12/2024
"Arrived and installed agitator w/ bolt, tested fine."
We serviced a
FRIGIDAIRE DISHWASHER
Model fgid2476sf1a
Near Holyoke, MA 01040
Jorden
Job Details: 11/12/2024
"Arrived and found breaker off, reapplied power and ran unit. Unit operating normally, tried to get into diagnostics to check error code but system would not enter service mode and Frigidaire tech support was unhelpful. Ran unit through multiple cycles and could not replicate complaint. Saved estimate for new PCB. Customer we opted out of repair."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Naugatuck, CT 06770
Andre
Job Details: 11/12/2024
Ck unit upon arrival and install valve with control and ran calibration and ran quick wash unit is now operating to manufacturers specs ; dspstn on spec-tagged invntry: 1 W11038689 VALVE
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Mint Hill, NC 28227
Clinton
Job Details: 11/12/2024
Belt camp off pully re installed pully u it working properly
We serviced a
MAYTAG MICROWAVE
Model MMV5208WQ1
Near Springfield, MA 01118
Chris B.
Job Details: 11/12/2024
"Complaint that the microwave is no heating. Found multiple issues from broken vent plate, touch panel and control board. Customer decided not to fix unit due to age and price. Collected trip fee."
We serviced a
SAMSUNG WASHER
Model WA45K7600AW/AA
Near Springfield, MA 01118
Chris B.
Job Details: 11/12/2024
Complaint that the washer is not starting a cycle. Found broken lid door. Parts no longer available for the lid. Collected trip fee.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Charlotte, NC 28203
Clinton
Job Details: 11/12/2024
Unit is error for float switch but there no water in it ordered control and switch; ordrng 1 W11410066 (Control) and 1 W11545764 (Float switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Charlotte, NC 28273
Clinton
Job Details: 11/12/2024
Parts did not have need to reschedule ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Denver, NC 28037
Ryan S.
Job Details: 11/12/2024
Customer complained freezer gasket has water on top of it. Confirm complaint using gaskets from appliance fix live video to repair issue. Gaskets installed gaskets verified proper seal and operation.; used 2 W11159728 (GASKET) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Wilbraham, MA 01095
Chris B.
Job Details: 11/12/2024
"Complaint that the washer is giving a grinding noise while spinning. Error codes F3E2, F7E0. Found rotor screw loose and tighten it. Ran a diagnostic cycle but still noisy due to bad leaking gear case.; ordrng 1 W11393685 (Gear Case) and 1 W10734521 (Clutch) and 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W10752189 (Screw) and 1 W10909670 (Spanner Nut) and 1 2xFrameJob (2x Frame Job)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near North Attleborough, MA 02763
Aimee Z.
Job Details: 11/12/2024
Installed new spin basket and washplateRan diagnostics and spin test Working as intended
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS02
Near Grafton, MA 01519
Glenn
Job Details: 11/12/2024
Checked connections to control panel to user interface all ok per service Manuel this is a. Shorted touch panel order part ; ordrng 1 W10887855 (Control panel)
We serviced a
JENN-AIR WALL OVEN
Model JJW2727DS00
Near Auburn, MA 01501
Lee
Job Details: 11/12/2024
"Customer states error message 2-1 Confirmed complaint found half buttons not responding upper light,upper over and power, removed user interface, did not see any hotspots on control, reinstalled u.i and unit did start working again at that time but I still recommend to customer replacement because it is likely to reoccur, customer did not want to continue with repair at this time , would like to call us back if problem reoccurs and we order part, explained to customer if happens outside of 7 days an additional 129 service fee would be required.Quoted customer 1411.16W11236899 1018.50Labor 329.00Collected 129.00"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS26L3AF7
Near Northampton, MA 01062
Mike K.
Job Details: 11/12/2024
"Complaint of frosting and not cooling after 3 minute power issue. After all unplugging for 24 hours and plugging in it beeped high temp and then eventually got to temp and is working now. 40 in rf, 4 in freezer with fans and compressor running. No visible frost on evap cover on arrival. Removed evap cover. Full even frost pattern and no ice build up.Doors are sealing fine. Verified defrost working in diagnostics. No problem found at this time, looks to be related to power issue and has work since last repair til power issue with no problem and is working since unplugged/plugged in."
We serviced a
WHIRLPOOL DRYER
Model WGD8127LW3
Near Agawam, MA 01001
Jorden
Job Details: 11/12/2024
"Arrived and found error code F2E1 (stored in system), cleared code. Based on customer description I investigated the sensors and both turned out good, contacted tech support to verify findings and they confirmed good sensors. Based on complaint I started a cycle and waited till 8 min left, then complaint occurred. Unit is kicking off on thermal overload on motor, unit needs new motor. Customer is undecided. SR #7740309615"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Bristol, CT 06010
Ruben C.
Job Details: 11/12/2024
Checked unit ran diagnostics normal no error codes in memory could not duplicate any abnormal noise checked splutch and belt normal tested operation normal
We serviced a
BOSCH DISHWASHER
Model SHX43P15UC/60
Near Farmington, CT 06032
Ruben C.
Job Details: 11/12/2024
Checked unit found impeller on drain pump is seizing up gave custgave cust estimate for drain pump has 7 days
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Rock Hill, SC 29730
Brandon
Job Details: 11/12/2024
Cockroach infestation
We serviced a
LG REFRIGERATOR
Model LFXC22526D/04
Near East Windsor, CT 06016
Gary V.
Job Details: 11/12/2024
"Inspector and found condenser fan motor not running, will order the part and return to replace.; ordrng 1 EAU65058502 (Cond fan motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Pineville, NC 28134
Jonathan J.
Job Details: 11/12/2024
Complaint dishwasher will not wash dishes no longer making the sound of rushing water inside of the dishwasher. I found error code F4E3 . I also found error code F7E1. Motor failure incoming water below threshold temperature. Unit will need a motor to repair customer declined repair today is going to replace dishwasher.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Huntersville, NC 28078
Johnny
Job Details: 11/12/2024
Upon arrival water and power to home was cut off. Could not do diagnosis at this time. Cx will reach out to reschedule.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Cornelius, NC 28031
Johnny
Job Details: 11/12/2024
Unit bouncy and making loud abnormal noise. Could not remove Washplate. Ordering necessary parts for repair.; ordrng 1 W10752283 (Washplate) and 1 W11551646 (Spanned nut) and 1 W11130362 (Suspension rods) and 1 W11513244 (Basket) and 1 W11449840 (Gearcase) and 1 W11481722 (Actuator) and 1 W10721967 (Cam kit) and 1 W11283592 (Motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cornelius, NC 28031
Johnny
Job Details: 11/12/2024
Cx changed his mind when I arrived and said Che does not want to invest any more into unit.
We serviced a
GE WALL OVEN
Model JK955S0K3SS
Near Cornelius, NC 28031
Johnny
Job Details: 11/12/2024
"Heated both oven to 350 degrees. Nothing abnormal occurred. Could not reproduce issue during visit, unit working as designed."
We serviced a
WHIRLPOOL WALL OVEN
Model WOS31ES0JS00
Near Northbridge, MA 01534
Glenn
Job Details: 11/12/2024
Replaced thermostat tested found L1 to oven has 124.8 V but the L2 side of line has no voltage to the oven customer needs electrical repair which is not part of the oven. Job complete I do not have the core. AZ changed the control and took the Core with her.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Grafton, MA 01560
Lee
Job Details: 11/12/2024
"Customer states lid is cracking Confirmed complaint,found lid cracked at both hinges, need to order and replace.Monday AM return ; ordrng 1 W11404468 (Lid)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Springfield, MA 01129
Chris B.
Job Details: 11/12/2024
Replaced glass door and range working normal.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Worcester, MA 01604
Glenn
Job Details: 11/12/2024
"Replaced broken harness & clip from truck stock retested all ok if the washer gets stuck in drain while empty we should preorder the control as it took over 20 minutes to stop drain after parts were installed even after checking to be sure the pressure switch hose was clear of water and or restrictions part number W11627413; used 1 W11643701 (HARNESS LOWER), and 1 W11284522 (CLIP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28216
Johnny
Job Details: 11/12/2024
"1009 fairway green laneDrain pump none responsive, replaced and tested. Unit working as designed.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28216
Johnny
Job Details: 11/12/2024
"Unit dispenses water but not to ice maker, removed water line to see if water would come to ice maker, it did not. Water valve just hums. ; ordrng 1 WPW10341320 (Water valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28216
Johnny
Job Details: 11/12/2024
"Installed new part, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRB25FNSS00
Near Middlefield, CT 06455
Jimmy R.
Job Details: 11/12/2024
"Checked over unit and found pan filling with water and over flowing every day, checked defrost and unit had perfect frost pattern and is defrosting normally checked water lines and found water filter dripping water into pan causing it to over flow. Removed filter and found rings bad and leaking unit needs new filter to stop leaking issue customer will get one and will be all set"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW0
Near Longmeadow, MA 01106
Chris B.
Job Details: 11/12/2024
"Complaint that theres an error code F5E2, F5E3, F2E1. Found bad lid lock and wash plate and gear case stripped out. Found heavy oil leak on the bottom. Will order all parts for a return visit.; ordrng 1 W11393685 (Gear Case) and 1 W10752283 (Wash Plate) and 1 W10734521 (Clutch) and 1 W10909670 (Spanner Nut) and 1 W10752187 (Screw) and 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W10752189 (Screw) and 1 W10810403 (Lid Lock) and 1 2xFrameJob (2x Frame Job) and 1 W10754448 (Clutch)"
We serviced a
WHIRLPOOL DRYER
Model WGD8620HW3
Near Longmeadow, MA 01106
Chris B.
Job Details: 11/12/2024
Complaint that the touch panel is not responding and falling off the panel. Found bad touch panel. Will order part for a return visit.; ordrng 1 W11367339 (Touch Panel)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 11/12/2024
I replaced timer is now heating perfectly fine across all cycles and Settings. No further issues found with dryer at this time.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ6
Near Windsor, CT 06095
Gary V.
Job Details: 11/12/2024
"Concern is odor when turning bake on, found surface igniters and bake igniter out of alignment, adjusted and cycled, tested fine now."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KBS02
Near Granby, CT 06035
Gary V.
Job Details: 11/12/2024
"Tech line Sr#7740308951, inspected and found ice maker overfilling and leaking water into ice bin, also found condensation building up on top freezer door gasket, spoke with techline and they advised installing freezer door gasket kit. Will order parts and call for return date.; ordrng 1 W11482383 (Inlet valve) and 1 W11658802 (Ice maker) and 2 W11159728 (Gasket)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near East Granby, CT 06026
Gary V.
Job Details: 11/12/2024
"Inspected and found drain hose thru cabinets clogged, customer going to fix himself."
We serviced a
LG DRYER
Model DLEX2650W
Near Northampton, MA 01060
Mike K.
Job Details: 11/12/2024
"Stacked unit in closet. Rumbling noise when tumbling.Support definitely worn, with age would repair lace supports, idler and belt. Unit would need to be pulled down or need second technician. Washer is also being looked at.Quoted for supports, idler , belt and labor. Denied. Collected for service call only, second appliance."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Southington, CT 06489
Andre
Job Details: 11/12/2024
"Ck unit upon arrival and found F7E1 error code replace actuator and same issue. Replace capacitor and ran calibration and unit now operating to manufacturers specs specs ; used 1 W11395618 (Capacitor), and 1 W10913953 (Actuator) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Farmington, CT 06085
Ruben C.
Job Details: 11/12/2024
Checked unit comp does not stay operating control keeps pulsating tried going into diagnostic would not go into it ordering ui and control; ordrng 1 W11636543 (Ui) and 1 W11224256 (Control)
We serviced a
WHIRLPOOL WASHER
Model LSR8233EQ0
Near Burlington, CT 06013
Ruben C.
Job Details: 11/12/2024
Checked unit found springs stretched out also found gearcase is starting to leak oil gave cust estimate for gearcase drive and springs
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW1
Near Burlington, CT 06013
Ruben C.
Job Details: 11/12/2024
Checked unit found unit is not getting cold water to unit from house valve cust must have this remedied have informed cust cust instruct is fullfilled
We serviced a
MAYTAG WASHER
Model n/a
Near Burlington, CT 06013
Ruben C.
Job Details: 11/12/2024
Checked unit no response on console control getting 120 volts no response on panel could not get into diagnostics gave cust estimate for control and console
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Southington, CT 06479
Jimmy R.
Job Details: 11/12/2024
Installed new knob and timer assembly ran cycled and unit is now cycling and working to proper specs
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Simsbury, CT 06081
Gary V.
Job Details: 11/12/2024
"Installed drain pump and lid latch, tested fine.; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP and 1 W11700916 DOOR LOCK"
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS6
Near Windsor Locks, CT 06096
Gary V.
Job Details: 11/12/2024
"Inspected and found tub inundated with suds, customer accidentally filled dispenser with rinse aid, flushed unit out and no longer leaking."
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Worcester, MA 01604
Glenn
Job Details: 11/12/2024
"Called 3timex customer sounds like somebody answers the phone, but I cannot hear anyone speaking. Tenant let me in the entryway still, no one answers the door took pictures. Hopefully the customer will call back.I tagged the door once inside apt I discovered that the appliance is a washer not a dryer unable to reach customer again.. customer needs to have a new work order created for the washing machine. If in fact thats what needs repairs. Unable to reach. Customer work order created incorrectly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHW0
Near Worcester, MA 01605
Glenn
Job Details: 11/12/2024
Repaired brake in dishwasher harness to fill valve from float assembly tested all ok now dishwasher is working fine
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ3
Near Southington, CT 06479
Jimmy R.
Job Details: 11/12/2024
Installed new control and harness ran unit threw a diagnostics cycle and unit went thew properly. Ran a wash and drain cycle unit is now coming on and working to specs
We serviced a
MAYTAG FREEZER
Model MZC5216LW0
Near Prospect, CT 06712
Jimmy R.
Job Details: 11/12/2024
"Removed old compressor and Installed new with new drier and couplers replaced inverter and filled freezer with r600, let unit run and found machine frosting up and working properly. Advised customer to give unit 24hrs so temps can regulate and make sure its ok; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV PROCES"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBS2
Near Prospect, CT 06712
Jimmy R.
Job Details: 11/12/2024
"Replaced inlet assembly and ran u it threw a test cycle 4 times filling and washing, unit is now filling to proper level and all functions are working to proper specs"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Southampton, MA 01073
Mike K.
Job Details: 11/12/2024
"Unit is under 1yr wp warranty per service bench. Cold water valve is not working. Filter clogged with sediment, was able to clear and unit completed diagnostic cycle. Explained to customer that this visit is covered,but if reoccurring sediment issues they would not be covered and sediment could damage the valve."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Fort Mill, SC 29715
Brandon
Job Details: 11/12/2024
Complaint units clothes are not drying. On arrival I found that the unit has a vent restriction. Pulled the vent off the back of unit and water was in vent. Dryer heated and turned properly but is not venting. No other issues found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Lancaster, SC 29720
Brandon
Job Details: 11/12/2024
Complaint unit is making noise when ice maker fills. On arrival I found that ice maker did not test functional. Ordering valve ice maker and reservoir for repair. Please let customer know when we can return.; ordrng 1 W11548535 (Valve) and 1 W11706229 (Reservoir) and 1 W11548540 (Ice maker)
We serviced a
WHIRLPOOL MICROWAVE
Model WOEC3030LS00
Near Lancaster, SC 29720
Brandon
Job Details: 11/12/2024
Complaint units light is not on. Need bulb in microwave for repair. Do not need transformer. Please let customer know when we can return.; O-emld tckt
We serviced a
GE DISHWASHER
Model gdt695fsj2ss
Near Charlotte, NC 28270
Caleb
Job Details: 11/12/2024
Loose connection at terminal box. Corrected and tested unit. All checks fine. Before I left the unit beeped as if it lost power again. Advised customer to check electrical.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waterbury, CT 06705
Andre
Job Details: 11/12/2024
Ck unit upon arrival and found unit half fill with water use containers provided by customer to take out out and tilt unit and found harness dislodge. Correction harness issue unit is located in a very tight spot . Correct harness issue and secure harness and ran drain and spin and unit drains all the water. Ran quick cycle and unit fills and agitate cancel cycle and unit is now operating to manufacturers specs
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Waterbury, CT 06706
Andre
Job Details: 11/12/2024
Ck unit upon arrival and found left rear burner has a lot of debris which is causing unit to have a much longer delay with lighting. Screws would need to be drill out to replace burner inform customer I would need to order burner cap and screws but customer insisted he would call back for Cap in the Near future he just wanted the oven fix because I had the oven parts at the moment. Install ignitor and advance cycle and unit is now operating to manufacturers specs ; used 1 12400035 (Ignitor) from stock
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Waterbury, CT 06706
Andre
Job Details: 11/12/2024
Ck unit and found F9E1 error Code Long drain error. Ran diagnostic and found drain pump struggling to pump remove pump and found no object or garments in pump. Install pump from truck stock and fill unit with water and activate drain cycle and unit operating to manufacturers specs ; used 1 W10876600 (Pump) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lancaster, SC 29720
Brandon
Job Details: 11/12/2024
Complaint unit is making loud clicking noise. Found on arrival that damper is loud in fridge ordering damper for repair. Please let customer know when we can return.; ordrng 1 WPW10479155 (Damper)
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Gastonia, NC 28054
Ryan S.
Job Details: 11/12/2024
"Came ti install parts ordered by previous tech. Installed new control and harness.installed parts and ran service diagnostics test mode. Valves work, pump works , agitate and spin works. Verified proper operation."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRW12
Near Lancaster, SC 29720
Brandon
Job Details: 11/12/2024
Complaint unit is not making ice. On arrival found that ice maker would not harvest. Tested compressor and it tested functional. Also temperatures in fridge were normal. Used stock ice maker for replacement. Tested after installation and ice maker tested fine. No other issues found.; used 1 W11700250 () from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Charlotte, NC 28212
Caleb
Job Details: 11/12/2024
"Unit checks fine, clogged drain line, took pics, new drain hooked up to old drain line. Advised customer of repair needed. Unit tests fine"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Charlotte, NC 28215
Caleb
Job Details: 11/12/2024
Unit needs new side panel. Pushed panel back to prevent further damage. Unit runs fine now.; ordrng 1 W11233548 (Side panel.)
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Gastonia, NC 28056
Mitch H.
Job Details: 11/12/2024
Tested washer and ran diagnostics. No stored error codes. Ran diagnostics cycle and control calibration. All completed correctly. Asked customer to show me what cycle and options she was using. Found that she was not selecting fabric softener option. Instructed customer on using controls and options. Explained that softener option has to be selected when using softener. Washer operating as designed. I-n-I now fulfilled.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM11
Near Charlotte, NC 28215
Caleb
Job Details: 11/12/2024
Unit needs ice maker fill tube extension. Current tube to short. Water missing icemaker and causing water to leak in freezer. Cleared ice and turned off icemaker. ; ordrng 1 W11750811 (Extension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Charlotte, NC 28215
Caleb
Job Details: 11/12/2024
Replaced led. Control not needed.
We serviced a
LG WASHER
Model WT7800CW
Near Thompson, CT 06255
Lee
Job Details: 11/12/2024
"Aju75152602Customer states water trickle is then washer stops.Confirmed complaint, removed water lines confirmed pressure coming in is okay, screen filters are cleared, need to order and replace inlet valve.; rqstng P&A on 1 Aju75152602 (Water valve)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28215
Caleb
Job Details: 11/12/2024
Replaced motor and blower. Unit tests fine.
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS11
Near Stallings, NC 28104
Jonathan J.
Job Details: 11/12/2024
"Complaint temp is off have to play w with temps to cook okish I found temps are as follows 349.. 365, 338,366,..376,348, 356,354,360 I found temperature started out great and then started jumping sporadically unit will need a main control to fix temperature sensor tested fine at room temperature +3? or -3? accuracy Customer is going to try a couple things first. Fix it they will call us back."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Matthews, NC 28104
Jonathan J.
Job Details: 11/12/2024
"7740308131 whirlpool file number complaint refrigerator making a grinding noise not making enough ice to keep up with demand water dripping from ice dispenser. Have to keep a paper towel down to absorb drips on dispenser area. I found grinding noise was caused by customers microwave. The fan motor will not turn off on microwave. Customer has a short advised them to unplug the microwave cause of grinding noise. Found moisture on dispenser could be caused by ice cubes getting stuck in the door or due to, several other factors verified freezer temps are -2 and fresh food temperature is 38.9? freezer is set at zero fresh food section at 37. I reset power at breaker panel also discovered refrigerator is not on a dedicated breaker entire kitchen is on the same breaker as the refrigerator. I filled ice chute with about 8 ounces of water and no leakage occurred. I filled continually with approximately 16 to 20 ounces of water and it started leaking normal door flap is creating a tight seal. Found upper gasket on door flap was installed backwards installed it properly and straight no additional issues found"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Charlotte, NC 28277
Jonathan J.
Job Details: 11/12/2024
Complaint no lights on user interface no water will dispense from door either. I found mocks connector attaching to the back of the user interface. Main power connector was unplugged slightly causing customers issue. No broken wiring found left door with customer. Did not need to install new door.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HW09
Near Belmont, NC 28012
Ryan S.
Job Details: 11/12/2024
"Returned to install parts order. Installed capacitor, diode and hv transformer. Verified proper operation"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM03
Near Charlotte, NC 28209
Ryan S.
Job Details: 11/12/2024
Find unit was leaking water from icemaker found sleeve on fill tube was not incorrect position correct position. Fill tube now working as designed verified proper operation.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Mount Holly, NC 28120
Ryan S.
Job Details: 11/12/2024
"Customer complained of rattling knocking noise. Showed multiple videos of noise during agitation. Inspected under unit, noting under unit. Slider ok. Noticed rotor loose and even when tightened makes noise. Found gearcase shaft slipped causing noise. Ordering gear case. Wash plate and rotor. Informed customer office will call after authorization and parts come in. ; ordrng 1 W11449841 (Gearcase) and 1 W11260238 (Rotor) and 1 2xtimeframe (2xtimeframe) and 1 W11510461 (Wash plate), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Clover, SC 29710
Mitch H.
Job Details: 11/12/2024
"Disassembled door, removed and replaced control and console. Reassembled, tested, dishwasher now operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near York, SC 29745
Mitch H.
Job Details: 11/12/2024
Removed mullion and left refrigerator door gasket. Replaced gasket and mullion. Used heat gun to form gasket and ensured proper seal. All operating properly. Customer pointed out tab on right door gasket now has hole. Ordering right door gasket. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11456682 (Door gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ11
Near York, SC 29745
Mitch H.
Job Details: 11/12/2024
Checked and tested door. Found no issues with racks or slide rails. Door gasket in good condition. Found condensation on top of freezer door. Installed auxiliary gaskets on freezer door per service matters video.; used 2 W11159728 (Gasket) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near York, SC 29745
Mitch H.
Job Details: 11/12/2024
Checked and found refrigerator LED module dim and some out. Pantry and freezer lights operating properly. Ordering module. Checked part availability and scheduled return for 11/15 AM ; ordrng 1 W11527432 (LED module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ12
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/12/2024
"Removed and replaced main control and user interface. Programmed control for correct model. Ran diagnostics, all functions checked good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF536RPS00
Near Lancaster, SC 29720
Brandon
Job Details: 11/12/2024
Complaint unit has condensation building up on top of freezer gasket. Used truck stock to add gasket behind original freezer gasket to create better seal so condensation doesnt come back. No other issues found.; used 2 W11159728 (GASKET) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Charlotte, NC 28277
Jonathan J.
Job Details: 11/12/2024
I replaced previously ordered main control latch and ui I performed a control Dlms calibration I performed a quick wash cycle before departure and everything is working properly.; dspstn on spec-tagged invntry: 1 W11700916 DOOR LOCK
We serviced a
WHIRLPOOL WASHER
Model WTW500CMW0
Near Stanley, NC 28164
Ryan S.
Job Details: 11/12/2024
"Customer complained unit stinks after use. Took drum out and didnt find anything under drum. Unit working as designed otherwise. I customer to use clean wash cycle. He says he does. Informed him nothing was under tub and issue must be with water in home, he said he has a filter system and explained that unit doesnt have any buildup under inner basket or tub and issue cant be washer itself. Informed him he will be charged trip fee if called again for same issue."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Stanley, NC 28164
Ryan S.
Job Details: 11/12/2024
Customer complained unit starting by itself. Found unit was draining was noise he heard. Found ui keypad intermittently non responsive and could not it to go in service diagnostics. Ordering control board. Schedule return call for 11-18 am. ; ordrng 1 W11637583 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Stanley, NC 28164
Ryan S.
Job Details: 11/12/2024
"Customer complained left side refrigerator. Door would not close properly and pointed towards Mullan found Mullan was not connected on the top slide was able to remove and install it properly doors closing as designed. Left pre-deed gasket with customer. Mullion popped off as o was leaving, issue is mount on door. Ordering left side ref door and mullion. Informed customer door will be shipped to home . Informed customer to Inspect part for damage and call office to schedule return call . ; ordrng 1 W11435344 (Door) and 1 WP12722815AP (Mullion), dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS
Near Denver, NC 28037
Ryan S.
Job Details: 11/12/2024
Customer complain unit icemaker is not working and icemaker. Service test found air. E2 ran harvest harvest would not complete. Ran icemaker field test icemaker filled with water replace icemaker from ts. Harvest harvest completed ran icemaker fill icemaker filled with water verified proper operation.; used 1 W11658802 (ICE MAKER) from stock