We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
11/10/2023
Water leaking from left side of door. The basket is worn and lower door seal wrapped will order and replace. ; ordrng 1 W11483553 (Gasket) and 1 W11664713 (Door seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
11/10/2023
Customers complaint is refrigerator making a gurgling noise. Removed evap cover and straightened cap tube and adjusted filter drier at a 45 degree angle. Called tech support and documented my findings was given this SR#7737767315
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Hebron, Connecticut 06248
Jeremy B.
Job Details:
11/10/2023
Both sections not cooling. Found compressor tripping off on overload. Needs new compressor. ; ordrng 1 W11547313 (Compressor) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
11/10/2023
"Customer complaint is that freezer is not cooling and ice maker is not working. Checked and found no cooling in freezer section and no frost pattern. Ran test 4 in diagnostics and still no frost pattern developed. Evaporator valve makes a knocking noise during operation of freezer section. Valve is not open for freezer evaporator. Ordered valve, nitrogen kit and extra Time Slots. ; ordrng 1 W11580434 (Refrigerant Valve) and 1 NitrogenKit (Nitrogen Kit) and 2 ExtraTimeSlots (Extra Time Slots)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Hartford, Connecticut 06106
Chuck M.
Job Details:
11/10/2023
Customer complaint is that ice and water was not working. Inspected and found new filter was not turned all the way on. Tighten and tested. Checked ok. Showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Newington, Connecticut 06111
Chuck M.
Job Details:
11/10/2023
Hot and cold water was reversed. Corrected and tested. Washer checked ok. F8e1 long fill.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Franklin, Massachusetts 02038
Aimee
Job Details:
11/10/2023
"Found not agitating, replaced the actuator And calibrated and ran diagnostics to test agitation Complete; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
11/10/2023
Has power coming to unit no power at control ; ordrng 1 W11129648 (Control) and 1 W11133799 (Control) and 1 W10138793 (Fuse)
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Torrington, Connecticut 06790
Ruben C.
Job Details:
11/10/2023
Checked unit found washplate teeth and gearcase teeth worn down gave cust estimate for gearcase and washplate
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Coventry, Connecticut 06238
Jeremy B.
Job Details:
11/10/2023
Installed new housing and tested all checks ok. If problem continues will need new filter.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/10/2023
"I replaced all previously ordered parts. Ran a test cycle tested up operations heater is working. Dispenser is working. All operations are working fine. As of right now. No additional issues found no leaking occurring as of right now either. Unit had an F7 E1 error code in fault diagnostics history, original control board that I cleared Before replacing normal light on original control, would not illuminate."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
11/10/2023
"Customer complained unit overfills and wont drain. Foudn pump bad. Replaced from ts.,unit now working properly. Verified proper operation ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock"
We serviced a
FRIGIDAIRE OVEN
Model FFEF3054TSH
Near Chicopee, Massachusetts 01020
Mike K.
Job Details:
11/10/2023
"Cs says was in middle of baking and using burner when burner just went off. On arrival no display, unit is plugged in, cs thought it was bit. Only getting 120vac at terminal across l1/l2. Same at wall. Cs cycle breaker and same. Bad voltage supply. Cannot test unit further, but explained service call is good for 30 days if unit still having issues once supply voltage corrected. Collected for service call"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
11/10/2023
Installed new oven control and ven spark module as unit keeps tripping breaker
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Crouse, North Carolina 28033
Ryan S.
Job Details:
11/10/2023
"Returned to install gearcase, inner tub, and Washplate. Installed all parts and ran factory cycle and component activation.,verified proper operation showed customer unit agitating and spinning.; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW 1 W11449840 GEARCASE , and 1 W11550891 AGITATOR"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Kings Mountain, North Carolina 28086
Ryan S.
Job Details:
11/10/2023
Customer complained unit shaking while in spin. Ran spin and found suspension bad. Gave customer quick start guide that has loading instructions also. Scheduled return call for 11-17-23 am. ; ordrng 1 W11396716 (Suspension)
We serviced a
GE REFRIGERATOR
Model GYE22KSHHSS
Near Franklin, Massachusetts 02038
Aimee
Job Details:
11/10/2023
Steamed out the drain out and added a drain heater complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Grafton, Massachusetts 01536
Aimee
Job Details:
11/10/2023
Installed new panel sis and transferred the topTested complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Shrewsbury, Massachusetts 01545
Aimee
Job Details:
11/10/2023
"Cust has no lights fridge did test 16 door switches both not workingAlso did test 17 freezer works fineMulti things dont work Disp auger and water lights ,ice maker , paddles etc.Lost neutral off the brds. Couldnt find any broken wires and Cust stated was all working; ordrng 1 W11548534 (Cntrl main) and 1 W11642015 (Ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belchertown, Massachusetts 01007
Mike K.
Job Details:
11/10/2023
"Recovered refrigerant and pressurized with nitrogen. No leaks found.Replaced compressor. Was not holding vacuum, filled with nitrogen and one joint leaking, repaired and holding vacuum.Charged and verified return line getting hot, fr blowing cold air. Cs to monitor.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11506621 COUPLER 6 NK MS 00 , 1 W11506623 COUPLING 5/5 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV , used 1 W10898074 (COUP LOKPREP SEALANT) from stock"
We serviced a
ROPER WASHER
Model RTW4440VQ1
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
11/10/2023
Complaint that the hot side is not working. Found bad water valve. Collected additional labor and for the part. Will order part for a return visit. Customer will contact office will the new owners of the home phone number and info.; ordrng 1 WPW10144820 (Water Valve)
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Oxford, Massachusetts 01540
Angel R.
Job Details:
11/10/2023
"Unit has water buildup under crisper drawer UI which is no longer working. Lights in fridge out and cooling is off, nothing is working in unit. Quoted customer on door harness as well as UI and labor. Customer will not be proceeding with repairs as it is more than they can afford, will buy a new unit."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near York, South Carolina 29745
Mitch H.
Job Details:
11/10/2023
Tested and found compressor locked up and not pumping. Ordering compressor and related parts.; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Coupler) and 1 W11109499 (Drier) and 1 W11524472 (Start device) and 1 2Xtime (2X time)
We serviced a
BOSCH WASHER
Model WFMC3200UC/01
Near Springfield, Massachusetts 01109
Gary V.
Job Details:
11/09/2023
Concern is leak. Cycled unit multiple times and could not find any leaks coming from anywhere. All functions test fine at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Wrentham, Massachusetts 02093
Aimee
Job Details:
11/09/2023
"Found needs new gear case, the hub is on tub worn out and rounded Also the gear-case stripped out . Would needgear case Cust buying new"
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS0
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
11/09/2023
Customers complaint is flames have a yellow tip. Checked flames and made sure burners clean. Burners lighting properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Sutton, Massachusetts 01590
Angel R.
Job Details:
11/09/2023
"Had customer run quick wash cycle with clothes in it. Water pooling in corners of the tub directly under tub ring retainer. Could not locate an exact leak, called tech line on this issue as 3 techs have been out unsuccessful to locate this drip. Recommended replacing inner basket due to holes on top being improperly perforated, will also order new washplate as precaution. SR#7737754868; rqstng P&A on 1 W11172199 (basket) and 1 W11397111 (Washplate)"
We serviced a
WHIRLPOOL DRYER
Model med5630hw2
Near Worcester, Massachusetts 01609
Angel R.
Job Details:
11/09/2023
"Unit has no heat, tested thermal fuse and cutoff for continuity, cutoff will need replacing. Used from TS. ; used 1 279973 ( Cutoff) from stock"
We serviced a
MAYTAG RANGE
Model MGR8800FZ0
Near Leicester, Massachusetts 01542
Angel R.
Job Details:
11/09/2023
"Found two knobs broken, right front burner not lighting properly due to burner head sitting as key and electrode not sparking properly. Will order burner head and cap as well as electrode.; rqstng P&A on 1 WPW10515455 (burnr-head) and 1 WPW10515459 (Electrode) and 1 W10881749 (cap-burner) and 2 W11190815 (knob)s"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Enfield, Connecticut 06082
Roger R.
Job Details:
11/09/2023
Found unit losing power (measured at the filter input)midway through wash cycle. This caused the ACU to restart and blink. Recommend having an electrician check outlet and circuit.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/09/2023
"Inspected and found slop in Gearcase spline causing rapping noise, will order parts and return.; ordrng 1 W11449841 (Gearcase) and 1 W10902814 (Wash plate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/09/2023
"Lights not coming on, replaced all lights with module kit, cycled and all lights functioning now."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near East Windsor, Connecticut 06016
Gary V.
Job Details:
11/09/2023
"Concern now is unit wont stop spinning at end of cycle. Inspected and found defective main acu, display time staying at 12 mins at end of cycle during spin and not shutting off. Needs another acu again. Will submit estimate and call.; rqstng P&A on 1 W11419171 (Main acu), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Windsor, Connecticut 06095
Gary V.
Job Details:
11/09/2023
"Inspected and found multiple problems, ff air damper not properly closing causing freezing in ff, freezer door switch jamming closed, and right ff door gasket torn, will submit estimate and call.; rqstng P&A on 1 W11445850 (Freezer door switch) and 1 WPW10196393 (Damper ff) and 1 W10830274 (Ff gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ellington, Connecticut 06029
Gary V.
Job Details:
11/09/2023
"Inspected and found freezing in ff compartment and found incomplete frost pattern on evap, will order parts needed and return.; ordrng 1 W11580057 (Compressor) and 1 876765 (Tubing kit) and 1 W11613574 (Board) and 1 WPW10384183 (Ff thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/09/2023
"Inspected and found freezer door rail binding the door from closing completely, tightened screw holder and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
11/09/2023
"The compressor was damaged during installation. A new compressor is needed to completed the job. Im ordering the part for the return visit.; ordrng 1 W11370574 (Compressor) and 1 W11506635 (Access valve), dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
Near Windsor Locks, Connecticut 06096
Mike K.
Job Details:
11/09/2023
Random drug test completion
We serviced a
KITCHENAID REFRIGERATOR
Model KRQC506MPS00
Near Agawam, Massachusetts 01030
Mike K.
Job Details:
11/09/2023
Under 1yr warranty per service bench. Cs was having difficulty moving shelf. Cabinets were in way of door opening fully. Marks on floor from moving prior to visit. Pulled unit couple of inches and showed cs how to move shelves tipping them up when pulling out. Verified unit as designed.
We serviced a
GE REFRIGERATOR
Model GFE28GMKBES
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/09/2023
Replaced control and rf evap fan. Verified evap fan running
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near East Hartford, Connecticut 06108
Jeremy B.
Job Details:
11/09/2023
Dryer not heating. Found faulty gas supply valve. The valve must be replaced to supply gas to dryer not covered under warranty. Made customer aware that valve is leaking and must be replaced. ; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW3
Near Manchester, Connecticut 06042
Jeremy B.
Job Details:
11/09/2023
Installed new parts and ran self test and calibration all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, North Carolina 28216
Ryan S.
Job Details:
11/09/2023
Came to install compressor RA. Compressor was damaged when installing lokring. RA ordering new compressor. Informed Maintenance that office will call when part comes in. ; O-emld tckt
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, North Carolina 28214
Ryan S.
Job Details:
11/09/2023
"Customer complained of loud noise. Confirmed complaint. Checked under unit and found malfunctioning cam. Cam had melted spots and belt was stretched. Replaced cam and belt and ran unit. Noise from cam gone but noise from inside gear case still present. Sounds like gearcase has lost oil or. It lubricated and making a brushing sound. Stuck ear under gearcase and noise is coming from gearcase and causing gearcase to not spin as fast as needed. Ordering gearcase and 2xtimeframe. Scheduled return time for 11-14-23 am ; ordrng 1 W11454741 (Gearcase) and 1 2xtimeframe (2xtimeframe), used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model GEQ9800PW1
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
11/09/2023
Found door switch broken causing no operation. When timer is active can hear arcing at certain contacts. Possible cause of switch failure. Order and replace timer and switch together. ; ordrng 1 WP3406725 (Timer) and 1 WP3406107 (Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Andover, Connecticut 06232
Jeremy B.
Job Details:
11/09/2023
Installed new control and UI everything powered on properly and cooling. ; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC
We serviced a
JENN-AIR RANGE
Model JES1750ES1
Near Marlborough, Connecticut 06447
Jeremy B.
Job Details:
11/09/2023
Front right burner not powering on. Found 240at switch but no output. Needs new switch. The connection piece for down draft is shredded and needs to be replaced. ; ordrng 1 W10917724 (Switch) and 1 W11129407 (Fan scroll)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB1
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
11/09/2023
Found popping noises coming from cavity expanding and contracting. Popping occurs mostly during cool down after use. Popping is louder than normal and customer claims it gets louder than what tech is hearing at time of service. This not repairable. Documented with tech line. Sr#7737755862. There is no fix for cavity popping. Customer claims unit is under warranty but unable to provide purchase receipt. Customer will need to contact whirlpool for further resolution.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
11/09/2023
During the call ahead the cx said she is getting a new unit and does not need service. I did not diagnose the unit.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
11/09/2023
Replaced rods tested units there were no leaks present and unit had no fault codes. Unit ran and checked okCall complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Matthews, North Carolina 28105
Jeff L.
Job Details:
11/09/2023
Customer is getting a F9E1 fault code which means long drain took the drain hose off of Pump to see if anything was in hose or pump there was not anything the motor is burned up in between the time he put the call In and me getting out here his lid switch broke needs one of those as well schedule for11-14-23 pmPart#W11396717Part#W11394572; ordrng 1 W11396717 (Drain pump) and 1 W11394572 (Door latch)
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Newington, Connecticut 06111
Chuck M.
Job Details:
11/09/2023
Arrived to repair microwave and found molding around cabinet bottom sticks out where it blocks the path of removing microwave. Customer will have cabinet installer out to check. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330L
Near West Hartford, Connecticut 06119
Chuck M.
Job Details:
11/09/2023
Customer complaint is that dishwasher was not washing. Ran diagnostics and found error code F4e3 wash motor not running. Found voltage to motor. Replaced wash motor and tested. Showed customer it works. ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
11/09/2023
Found failed thermal fuse again. This kit came with the proper jumper wire to be able to replace high limit thermostat on heater box as well. ; dspstn on spec-tagged invntry: 1 279816 THERMAL KIT
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ0
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
11/09/2023
Customer complaint is that dryer drum was not turning and dryer was noisy. Inspected and found belt broken and drum rollers seized. Replaced repair kit and tested. Dryer checked ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Monroe, North Carolina 28110
Jeff L.
Job Details:
11/09/2023
Found safety thermostat open due to dryer vent being completely pinched off. Reset safety thermostat cut down dryer vent unit ran and checked okCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
11/09/2023
"Cx complaint that the unit is not progressing through cycles. I inspected the unit to confirm the complaint. I found no error codes, I ran a service cycle and it passed. I started a normal cycle with clothes, the cycle progressed fine with no issues. The cx has a video showing the unit not advancing past the sensing portion of the cycle. The unit needs a new control board to resolve the issue, Im ordering the part for the return visit.; ordrng 1 W11513246 (Control board)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW3
Near Mansfield, Connecticut 06268
Amanda R.
Job Details:
11/09/2023
Unit wont run throwing F3e3 connector not plugged into control plugged in tested operation normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Windham, Connecticut 06226
Amanda R.
Job Details:
11/09/2023
Unit fills and drains wash motor not running getting 120v out of control to motor replaced motor tested operation normal ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Northbridge, Massachusetts 01588
Aimee
Job Details:
11/09/2023
Power goodAlso checked voltagae at Cntrl heat relay 120 at v and b running120 red and white at mtr still no heat / Ordering mtr and CntrlWent through testing thermostats through CntrlCant get the back panel off back connected to water source and shut off doesnt work.; ordrng 1 W11561939 (Control) and 1 279827 (Motor) and 1 W10900067 (High limit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHB0
Near Canterbury, Connecticut 06331
Amanda R.
Job Details:
11/09/2023
Needs a second company opinion ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
FRIGIDAIRE RESIDENTIAL REFR
Model LFFH20F3QWG
Near Worcester, Massachusetts 01604
Amanda R.
Job Details:
11/09/2023
Not correct compressor and compressor not getting 120v to it needs new thermostat ; rqstng P&A on 1 5304513033 (Thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Southbridge, Massachusetts 01550
Amanda R.
Job Details:
11/09/2023
Not making ice or dispensing water water reservoir frozen set temps at recommended and thawed reservoir explained not to block damper ; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Southbridge, Massachusetts 01550
Amanda R.
Job Details:
11/09/2023
Unit wont power on outlet good loose connection on Ui working now but want to replace Ui ; ordrng 1 W11561182 (Ui)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
11/09/2023
"Tested unit and found when machine would go into a spin cycle the tub would wobble and start banging the sides of cabinet with an empty load, checked over suspension and found faulty. Replaced suspension and recalibrated cntrl ran a wash and spin checked unit and machine is now spinning properly and working to specs"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
11/09/2023
"Ran dryer and found unit would not heat up checked voltage at terminal block and found 240v acrossed and 120v in each leg, removed rear panel and ohmed out thermal fuses found all good checked heater and found bad coils broken causing no heat. Replaced heater and unit is now operating to factory specs ; used 1 279838 (ELEMENT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8700EC2
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
11/09/2023
"Checked over dryer and found some lint had built up in unit, removed front panel and vacuumed out machine to clear lint vacuumed out venting and lubed rollers and idler ran dryer and all operations now working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
11/09/2023
"Customer complained of broken wheel. Unit had a purchase receipt of 12-13-22, and actual goods issue date of 12-6-22. Found wheel guide on tub broken on left side. Ordering part. Scheduled 11-17-23 am ; ordrng 1 W11458872 (Wheel tub)"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
11/09/2023
"Customer complained unit clocks several times sometimes before lighting. Also asked to check proofing function. Ran oven on proofing, proofing working as designed. As temp gets above 120 cooling starts. Ran bake several times and 3 clicks was the most them it took several more clicks and didnt ignite. Found resistance a bit lower than called for in Manuel. Ordering new spark ignitor. Scheduled return call for 11-15-23 pm. ; ordrng 1 WPW10324262 (Spark ignitor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
11/09/2023
Installed new parts ran self test all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
11/09/2023
"Tested unit and found both sections not holding temp found freezer reading 20 degrees and fridge above 40 with unit user to recommended settings, checked frost pattern and noticed frost not think on evaporator checked compressor and found drawing .9 amps should be drawing 6.9 compressor going bad. Wil, order new compressor kit all couplings r600a bottle and a control to be safe advised when parts are in we would call for return visit control is a special order ; ordrng 1 W11582579 (Compressor) and 1 W11506635 (Access stub) and 1 W11506619 (Coupler) and 1 W11504445 (Coupler) and 1 W11506623 (Coupler) and 1 R600a (R600a 14.8oz) and 1 W11666427 (Cntrl box)"
We serviced a
KITCHENAID WALL OVEN
Model KODE500EBS02
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
11/09/2023
"Tested oven and ran diagnostics checked for errors and found F2e1 stuck key F6e9 oven appliance manager lost communication lower oven, f6e6 oven appliance manager lost communication main and upper oven customer states when opening doors of either oven after reaching temp the cntrl would error out f2e1 they would have to reset power to clear then unit would be fine until it happens again. Checked wires harness and could not see any issue ohmed from cntrl harness over to main cntrl and harness is good. Reset cntrl and reprogrammed let unit run to 400 degrees and no issues advised customer unit may need to have both display and cntrl replaced at same time to stop issue or one or the other may need to be replaced customer will hold off for now and see how it is and go from there"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
11/09/2023
"Installed new door and cams checked over door and unit is now opening and closing properly, checked all other operations and unit is cooling and working to specs"
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Newington, Connecticut 06111
Ruben C.
Job Details:
11/09/2023
Tech was assigned as a helper;
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near New Hartford, Connecticut 06057
Ruben C.
Job Details:
11/09/2023
Replaced drain hose tested operation normal no leaks tested normal ran diagnostics normal
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Farmington, Connecticut 06085
Ruben C.
Job Details:
11/09/2023
Replaced shocks and springs tested operation normal ran quick wash with clothes spinning normally
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Southington, Connecticut 06479
Jimmy R.
Job Details:
11/09/2023
"Checked over unit and found washer would go into an agitation and start to grind very loud, checked noise and found coming from cam found cam had loosened up and stripped out making gears grind. Replaced faulty cam and recalibrated control ran a wash and spin checked functions and unit is now working to specs ; used 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS2
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
11/09/2023
"Complaint water, inlet valve is defective cannot thread hose fitting onto valve. Unit starts leaking. When water is supplied I found valve appears to have been cross threaded. I replaced inlet valve visually inspected unit unit in a brand new build that is completely unfinished floors still have not been stained yet. No additional appliances installed as of yet in new build dishwasher appears to be only appliance in unit. unable to test for leaks, unable to test if unit actually works as no power in home yet. No dents or damage. Found on dishwasher anywhere at this time. No scratches found either. ; used 1 W11175771 (VALVE) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Northbridge, Massachusetts 01588
Aimee
Job Details:
11/09/2023
Found stopped drain pumped water out. Lids locked Cntrl has no green light have 120 going to CntrlChecked the drain pump no broken wires at drain pump.Cant get into diagnostics.Ordering new Cntrl and drain pumpDisconnect j 14 Cntrl still not blinking Cntrl and HMI test failed; ordrng 1 W11419171 (Cntrl) and 1 W11396717 (Drain pump) and 1 W11478526 (Console)
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
11/09/2023
Installed new control. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
11/09/2023
No problem found with unit at this time. Customer says that timing is off and unit doesnt spin water out.. clothes soaked at end of cycle. Informed customer that time changes are normal. Time is estimated and unit will adjust accordingly. Ran drain and spin cycle and verified proper speed and operation. Unit is draining and spinning properly. Drain has good flow and spinning at high speed without issue. No errors present. Advised customer to record issue if it returns ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
11/09/2023
Installed new evap fan. Unit again working properly at time of arrival. Tested and verified proper operation of fan assembl. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHAXMQ00
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
11/09/2023
"Found unit wont cool fridge. Damper will not open. No voltage to damper when tested. Unit will need control. Control NLA.. order and replace control ; ordrng 1 WPW10151374 (air damper) and 1 2255611 (Control box), rqstng P&A on 1 2255222 (Control)"
We serviced a
WHIRLPOOL WASHER
Model MVW6500MBK0
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
11/09/2023
Checked unit found unit keeps draining could not cancel would not go into diagnostics door was locked had to pry open to get serial and model ordering control drain pump and latch; ordrng 1 W11399437 (Drain pump) and 1 W11394572 (Latch) and 1 W11633362 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
11/09/2023
Checked unit found element was holding sprayarm stoped readjusted element tested operation normal left core and sprayarm with customer
We serviced a
WHIRLPOOL MICROWAVE
Model GMC305PDB6THERE MUST
Near Waxhaw, North Carolina 28173
Jeff L.
Job Details:
11/09/2023
"This unit must have took on a voltage increase I found the transformer wire going to safety thermostat fried. I stripped it back put new terminal on found the door switches checking good open or closed and thats not right need some door switches as wellPart#W10211972; ordrng 4 W10211972 (Door switch)s, dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Woodstock, Connecticut 06282
Amanda R.
Job Details:
11/09/2023
Night light bulb blew and then when replaced never turned off replaced control operation normal ; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Ashford, Connecticut 06278
Amanda R.
Job Details:
11/09/2023
Not spinning slider bad gear case leaking oil cant remove rotor quoted
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
11/09/2023
"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found error codes: f6e3 f7e4. I ran a calibration cycle and found the unit would not spin. I looked under the unit and found the rotor screw loose and the magnet separated from the slider. I replaced the slider and tested the unit for the cx. The unit is still making a repetitive clicking noise while spinning. The unit does not make the noise when I spin the drum by hand. The unit needs a new stator, rotor and clutch to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor), used 1 W10734521 (Slider) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troutman, North Carolina 28166
Vincent O.
Job Details:
11/09/2023
Installed new auger motor and yoke. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL OVEN
Model woc54ec0hs04
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
11/09/2023
Complaint not getting hotter than 200 degrees unit calibrated to 30 degrees hotter. I verified bake element is working fine broil element is working fine. No convection microwave is working fine. ; ordrng 1 W10859573 (Thermistor) and 1 W11261167 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, South Carolina 29730
Jonathan J.
Job Details:
11/09/2023
"Complaint, as soon as the unit starts agitating unit shut so forth, have to keep pressing start until wash cycle has completed itself. I found error code f1e1 I also found incoming voltage is 124.2 V AC I found when motor spins during agitation or spin voltage is dropping half a volt control is shutting itself off voltage is going from 124.2 to 123.8 an order in control to fix no wiring issues found. I replaced capacitor suspension was not enough power to motor causing back feed in voltage but did not change unit still turning off tried different outlets no change. Unit will need control to fix. Part is on back order Office to call customer one part comes in.; ordrng 1 W11603810 (Control), used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Rock Hill, South Carolina 29730
Jonathan J.
Job Details:
11/09/2023
Complaint unit making an abnormal noise very very loud intermittently and it tripped the breaker. I inspected unit for electrical issues for anything grounding to frame inspect and control. No error codes. Everything is working properly. I did find blower wheel was split. Replaced blower wheel. I suspect blower wheel may have been locking up. Motor and Motor may have caused breaker to trip due to it locking up. No additional issues found no heating issues heater is open to ground producing 9.8 ohms of resistance acrost terminals motor resistance within specifications as well. No significant Ericas in diagnostics fault code history other than F2 E1 error code touchscreen is dirty.; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Rock Hill, South Carolina 29730
Jonathan J.
Job Details:
11/09/2023
Customer in apartment letter m. Complaint knob is broken. Will not turn. Cannot turn timer even with a pair of pliers timer locked up completely. I validated complaint replace timer and knob tested operations no additional issues. Found unit is heating and operating normally.
We serviced a
WHIRLPOOL RANGE
Model JDS8850AAB
Near South Hadley, Massachusetts 01075
Chris B.
Job Details:
11/09/2023
Complaint that the unit is giving out a error code. F1-C found bad control board. Found no parts available for this unit. Verified wire ok. Collected trip fee.
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Chicopee, Massachusetts 01020
Roger R.
Job Details:
11/09/2023
Found unit still intermittently not starting. Touch pad not responding. Will need new console. Part already on order. Will cal when part is delivered. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Chicopee, Massachusetts 01020
Roger R.
Job Details:
11/09/2023
Unit working properly at this time. Found no problems at this time. Asked customer to record if problem reoccurs
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Springfield, Massachusetts 01129
Roger R.
Job Details:
11/09/2023
Fund unit had a failed door lock assembly. Quoted $129.99 for new door lock and $199 labor rate. ; dspstn on spec-tagged invntry: 1 WPW10443885 DOOR LOCK
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Springfield, Massachusetts 01107
Roger R.
Job Details:
11/09/2023
Found unit okay at this time found no leaks.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
11/09/2023
"Tested washer, confirmed that hoses are connected correctly. Set washer to tap cold and started cycle, found hot valve activated and no cold coming in. Cancelled cycle, attempted to run diagnostics. Control would not enter diagnostics, could not access error codes or any tests. Ordering control board. Checked part availability, board is on b/o. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11627413 (Control)"