Service History 489

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 09/29/2023

"Tested unit and found washer would not start a wash cycle and unit would bang when spinning and washing, ran diagnostics and found errors F5e1 lid lock fault, f5e3 lid lock unlock fault ran a self test cycle and found lid lock just locking and unlocking continuously found lock faulty. Replaced lid lock assembly and recalibrated unit, ran a wash and spin checked all operations and unit is now working to specs ; used 1 W11307244 (DOOR LOCK) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Farmington, Connecticut 06032

Gary V.

Job Details: 09/29/2023

"Inspected and found unit not heating water, ohmed heater circuit and tested good, attempted to reset thru diagnostics but not working, main acu no longer sending voltage for heat, quoted and he will call if wants repaired."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Avon, Connecticut 06001

Gary V.

Job Details: 09/29/2023

"Installed new ui panel and ran calibration and auto test, cycled fine now."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Springfield, Massachusetts 01104

Chris B.

Job Details: 09/29/2023

Complaint that the units filter wont come off. Found bad housing. Replaced part and unit running normal. No leaks detected. ; dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Ludlow, Massachusetts 01056

Chris B.

Job Details: 09/29/2023

Replaced all parts and unit working normal.

We serviced a

GE DRYER ELECTRIC

Model GTDP520ED0WW

Near Wilbraham, Massachusetts 01095

Chris B.

Job Details: 09/29/2023

Complaint that the unit is not starting. Found bad belt. Quoted parts and labor. Replaced part and unit running normal.; used 1 137292700 (BELT) from stock

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 09/29/2023

Installed all new parts. Ran calibration then self test all checks ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704LPA1

Near Brimfield, Massachusetts 01010

Roger R.

Job Details: 09/29/2023

Installed new console due to difficulty starting.

We serviced a

LG REFRIGERATOR

Model LDcs24223s

Near Monson, Massachusetts 01057

Roger R.

Job Details: 09/29/2023

Found unit has a sealed system issue. Customer chooses to replace instead of repair.

We serviced a

MAYTAG RANGE

Model MET8800FZ01

Near Torrington, Connecticut 06790

Gary V.

Job Details: 09/29/2023

"Installed parts listed and cycled, tested fine now."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Clover, South Carolina 29710

Ryan S.

Job Details: 09/29/2023

"Customer complained unit not running or washing. Found f4e3 error motor not running. Went to try to remove unit and found dishwasher is installed in unit. Unit has plywood around edges and cant find where unit is secured. Cant get to screws on top and no screws are in sides. Informed customer she will need to take unit out and call to schedule return call. Ordering sump also, customer will call when her cousin comes to pull it out, she said hes a local handyman and shouldnt have an issue coming. Customer will call when unit is removed to schedule return call. ; ordrng 1 W11665769 (Sump)"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Charlotte, North Carolina 28278

Ryan S.

Job Details: 09/29/2023

"Retuned to install parts. While trying to take out oven took out frame screws and unit would not come out. Checked on installion instructions and screws are the only thing that should be holding it in. Informed customer (wife) if I cant get it out they will need to remove unit and call us back to repair unit. She laughed at me. Customer (husband) tried pulling unit out. Informed. Customer to call office when unit is pulled out, customer (husband) said he would rather have some other company come pull it out anyway, I agreed. Left parts with customer for return call. Get next tech to get core if its not me. Customer will call when returning. ; O-emld tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near West Hartford, Connecticut 06117

Chuck M.

Job Details: 09/29/2023

Customer complaint is that dishwasher was making a clanging noise during wash cycle. Inspected and rand dishwasher. Could not duplicate noise. Possible spray arm hitting dish. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Hartford, Connecticut 06103

Chuck M.

Job Details: 09/29/2023

"Customer complaint is that dishwasher makes a loud click during wash cycle approximately 3 time. Throughout cycle. Ran dishwasher and click happened at 46 minutes remaining. Click coming from diverter. Also found water dripping out of vent. Ordered sump w/diverter and vent and gasket. ; ordrng 1 W11443104 (Sump w/diverter and seal) and 1 W11545539 (Gasket, Vent) and 1 W11649995 (Vent) and 2 ExtraTimeSlots (Extra Time Slots)s"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 09/29/2023

"Removed old compressor kit and brazed in new filled with 4.7 oz 134a and checked cooling, evap is now frosting up and working to specs. Advised customer to give unit 24hrs so temps can regulate"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 09/29/2023

"Checked over machine and found when unit would start washing it would shake and make noise found when in a spin drain hose would bounce on back of machine. Checked level and found tub tipped to the side making clothes go off balance and bounce against cabinet, adjusted legs to level tub secured drain hose to back of machine and ran unit thew a cycle. Advised customer washer is working properly now the noises are normal advised this machine is not super quiet and make some noise the clinking and clunking noises are normal operations machine is working to specs"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Watertown, Connecticut 06795

Jimmy R.

Job Details: 09/29/2023

"Checked over unit and found fridge door gaskets ripped on upper and lower parts found door on left not closing properly due to hitting side of cabinet pushing door over and not closing. Adjusted fridge to stop door from hitting will order new left and right door gasket, also found filter housing cracked due to trying to remove stuck filter, filter housing and cover needs replacing, parts tentative p/a ; ordrng 2 W10830162 (Door gasket)s and 1 WP67001668 (Filter housing) and 1 WP12568001 (Filter cover)"

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/29/2023

Removed and replaced console. Programmed user interface. Tested both upper and lower ovens. All functions operating properly.

We serviced a

WHIRLPOOL COOKTOP

Model C228

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/29/2023

"Checked and found right front burner working but indicator light not staying on. No signal from infinite switch. Needs switch. Quoted customer for repair, saved estimate. Collected full amount. Checked part availability and scheduled return for 10/5 8-1; ordrng 1 W11120795 (Infinite switch)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 09/29/2023

"Removed door, replaced inner door, wave guides and arm. Reassembled, tested, door and microwave, all operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 09/29/2023

"Verified model and serial number. Checked entitlement, shows unit under 1 year additional builders warranty. Tested and found buttons on user interface not lighting or responding to inputs. Ordering console and control. Both parts show as special order. Advised customer that office will call to schedule return visit when parts arrive.; ordrng 1 W11622500 (Console) and 1 W11629914 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Fort Mill, South Carolina 29707

Mitch H.

Job Details: 09/29/2023

"Checked and found spots of discoloration on freezer door. Both refrigerator doors and pantry fronts good, no issues. Discoloration would not come off. Took several pictures from different angles. Putting freezer door in as P&A.; rqstng P&A on 1 W10815701 (Freezer door)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Waxhaw, North Carolina 28173

Mitch H.

Job Details: 09/29/2023

"Tested and ran diagnostics, found multiple error codes F7E1 wash motor, F8E2 inlet valve, and F9E1 drain. Requesting P&A for pump/motor assembly and inlet valve. Called, checked part availability, scheduled return visit for 10/4 8-1; rqstng P&A on 1 W11416362 (Pump/motor) and 1 W11434044 (Valve)"

We serviced a

ROPER DRYER

Model RED4440VQ1

Near Charlotte, North Carolina 28273

Ryan S.

Job Details: 09/29/2023

Customer complained of no heat. Found power proper 240v. Found all fuses and heater have proper resistance. Foudn only partial voltage coming from timer. Needs new timer. Ordering timer. Also found blockage in exhaust line. Informed customer she will need to get exhaust cleaned in home before operation. Scheduled return call for 10-4-23; ordrng 1 WPW10185972 (Timer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Charlotte, North Carolina 28217

Ryan S.

Job Details: 09/29/2023

"Customer complained unit stopped cooling made a noise and then the settings said 0 instead of 4: she said it was always on 4, she noticed it started cooling again and the noise was gone. Inspected and found full frost pattern with 2? freezer and 40? ref. Checked compressor, was running and not hot. Unplugged unit twice and both times compressor started quietly. Found coils were dirty so cleaned them for the lady. Informed customer unit is working as designed. Could have been a power drop from outage but unit is working as designed. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 09/29/2023

"Customer complained of no ice , changed filter. Ran service mode and found f5 icemaker thermistor error. Ran service mode and found fan working an water dispensing to ice maker. Ordering ice maker. Informed customer office will call when part comes in. ; ordrng 1 W11658802 (Ice maker)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near East Hartford, Connecticut 06108

Chuck M.

Job Details: 09/29/2023

Installed lid latch and tested. Washer lid is locking. Advised customer that drain pipe is restricted and could cause a long drain error.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Ellington, Connecticut 06029

Amanda R.

Job Details: 09/29/2023

Not draining piece of plastic stuck in drain pump removed tested draining normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Grafton, Massachusetts 01536

Aimee

Job Details: 09/29/2023

Bulbs out I the fridge.; ordrng 2 W11602886 (Bulbs)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near East Granby, Connecticut 06026

Gary V.

Job Details: 09/29/2023

"Installed new water line heater and ran diagnostics and fill test, all functions passed and ice maker filled with water. Please allow 24-38 hours for ice production."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Auburn, Massachusetts 01501

Aimee

Job Details: 09/29/2023

Cust stated start button giving him a problem.Cut has on ft raise advised needs to be on the floorIf goes out f balance could toss washer off.Ran diagnostics error f2 e1 stuck button. Ran diagnostics runs fine; ordrng 1 W11675701 (Cntrl board)

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFF507ESS01

Near Norfolk, Massachusetts 02056

Aimee

Job Details: 09/29/2023

Ran test 4 to check frost pattern fridge and freezer no frost pattern Needs to have dye dryer added to check for leaks. Labor and dye dryer not covered Recharge and compressor covered 120 months Labor isnt coveredAdvised Cust to call kitchen aid need tech that does seal system work or factory service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Davidson, North Carolina 28036

Mark C.

Job Details: 09/29/2023

Unit is not responding due to a control malfunction.; ordrng 1 W11368911 (Control)

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 09/29/2023

"Tested and ran diagnostics. Confirmed error code. Customer also says display will go completely out at time and shut off. Ordering console, control and display board. Checked part availability and scheduled return visit for 10/6 8-1; ordrng 1 W10915661 (Console) and 1 W11082269 (Control) and 1 W11105615 (Display board)"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 09/29/2023

Arrived and found that washer has a severe insect infestation. Removed back to get pictures but no work performed. Customer did not pay for service call.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Plainville, Connecticut 06062

Ruben C.

Job Details: 09/29/2023

Checked unit getting f7e1code motor not running checked capacitor found open replaced capacitor tested operation normal cycle normals ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Plainville, Connecticut 06062

Ruben C.

Job Details: 09/29/2023

Checked unit found not latching faulty latch replaced latch tested operation normal ran component test nomal qucick wash started normally; used 1 W11394572 (Latch) from stock

We serviced a

KITCHENAID RANGE

Model KSEG950ESS2

Near Wethersfield, Connecticut 06109

Ruben C.

Job Details: 09/29/2023

Replaced oven element tested operation normal started heating normally element reached red started cycling; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near West Hartford, Connecticut 06110

Ruben C.

Job Details: 09/29/2023

Checked unit found tub is off center cuasing unit to go off balance could not get bolt off for agitator ordering basket gearcase. Washplate and bolt. Dampers were replaced by another servicer did not fix issue; ordrng 1 W11454372 (Gearcase) and 1 W11223765 (Screw) and 1 W10836692 (Agitator) and 1 W11397111 (Washplate) and 1 W11172199 (Inner basket)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Tolland, Connecticut 06084

Amanda R.

Job Details: 09/29/2023

Complaint that unit dosent lock at all started drain and spin locked immediately explained in wash cycles it only locks on rinse and spin no error codes

We serviced a

SAMSUNG DRYER

Model DVE45R6100C/A3

Near Easton, Massachusetts 02356

Aimee

Job Details: 09/29/2023

"Installed new motor , belt , blower and tested completeWas a lot quieter with new motor I also shorted the vent hose was to long and advised to give a cleaning"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Bridgewater, Massachusetts 02324

Aimee

Job Details: 09/29/2023

Drilled out pop refits and replaced the freezer tracks Also the gears and new light complete

We serviced a

JENN-AIR OVEN

Model JMC2430DS01

Near Tolland, Connecticut 06084

Amanda R.

Job Details: 09/29/2023

"Throwing f2e1 nothing will function on console needs new stainless console ; rqstng P&A on 1 W11229663 (Console), states that autho needed"

We serviced a

GE REFRIGERATOR

Model PDS18SBMARBS

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 09/29/2023

Retuned to install evap fan. Installed part and reassembled unit. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Bessemer City, North Carolina 28016

Ryan S.

Job Details: 09/29/2023

Customer complained unit wouldnt start or drain. Upon arrival unit was full of water. Found drain pump error. Foudn drain pump harness. And bottom of pump torn off. Ordering harness and pump. Scheduled return call 10-4-23 am. ; ordrng 1 W11591637 (Harness) and 1 W11399437 (Pump)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 09/29/2023

Customer complained unit wont start wont drain. Found bad pump. Replaced from ts. Reassembled and verified proper operation. ; used 1 W10876600 (DRAIN PUMP) from stock

We serviced a

MAYTAG DISHWASHER

Model WDT740SALZ0

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 09/29/2023

"Panel ordered by previous tech was wrong panel. Had to correct model number, unit is new build and unoccupied. Ordering stainless panel. Informed customer office will call when part comes in. ; ordrng 1 W11461694 (Stainless panel)"

We serviced a

GE DRYER

Model GFT14ESSL0WW

Near West Hartford, Connecticut 06119

Ruben C.

Job Details: 09/29/2023

Installed run capacitor tested operation normal motor started imediately started heating

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Hartford, Connecticut 06106

Ruben C.

Job Details: 09/29/2023

Could not install parts unit has been infested with roaches took parts back

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 09/29/2023

Installed new level sensor and valve unit is fully operational.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Manchester, Connecticut 06040

Amanda R.

Job Details: 09/29/2023

"The bottom wash arm not rotating upper rack missing clips heater element rusting ; rqstng P&A on 1 WPW10082853 (Clip) and 1 W10703867 (Element) and 1 W10860176 (Wash arm), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Mooresville, North Carolina 28117

Vincent O.

Job Details: 09/29/2023

Arrived at home. Customer states that unit does not need service and has begun to work properly. Also states that there is warranty coverage through RAC. No way to validate. Customer refuses service. Please bill accordingly ; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 09/29/2023

Found unit doa. Replaced main control. Unit still not turning on. Tested and verified proper proper power supply to control order and replace control and console. Customer wants vinny only. ; ordrng 1 W11112656 (Console) and 1 W11400681 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Manchester, Connecticut 06040

Amanda R.

Job Details: 09/29/2023

"Installed start relay compressor turned on set temps at recommended exp,Agnes need to wait until water bottle freezes before putting food in it"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 09/29/2023

Making a noise while spinning shifter fault replaced actuator calibrated unit sounds normal during drain and spin ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/29/2023

Checked unit found no response on panel no led on control getting 120 volts to control ordering control and facia panel; ordrng 1 W11478524 (Panel) and 1 W11624938 (Control)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 09/29/2023

Installed new parts then ran calibration then self test all checks ok ; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Granby, Connecticut 06035

Gary V.

Job Details: 09/29/2023

"Inspected and no problems with unit, customer had off balance load and advised about correct loading. Cycled and everything tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Suffield, Connecticut 06078

Gary V.

Job Details: 09/29/2023

"Inspected and found unit not defrosting, heater open and ordering main acu as well. Will call customer for return date. Cleared ice out for temporary use.; ordrng 1 W11650660 (Defrost heater) and 1 W11566851 (Main acu)"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW0

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 09/28/2023

Found worn gearcase causing loud roaring noises. Order and replace drive assembly. ; ordrng 1 W11393685 (Gearcase) and 1 W10775188 (Washplate) and 1 W10734521 (Slider)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Medway, Massachusetts 02053

Aimee

Job Details: 09/28/2023

Installed valve and harness with Cntrl and ran diagnostics completeHave the Cntrl had a core on it

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Northbridge, Massachusetts 01588

Aimee

Job Details: 09/28/2023

"4 3 mtr failure unit needs a new sump assy. They have a Raised floor they raised legsCant shut water to dishwasher off, its behind the dishwasher.Dishwasher un serviceable cant pull out with out risk of damage to water valve.Spoke to husband hes going have out for us to service.Cust call when has outAlso I left the part at Cust house; O-emld tckt"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 09/28/2023

Customer complained of a noise when running. Ran unit for several minutes and no noise present. Listened to a video customer had and sounded like something around or with blower fan wheel. Took unit apart and found broken blower wheel. Replaced wheel and ran unit and no noise present. Verified proper operation. ; used 1 WP697772 (BLOWER WHEEL) from stock

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 09/28/2023

"Customer complained surface elements working. And oven not, along with control. It coming on. Tested power coming in and found voltage is not correct. l2- neutral had low voltage. power seems to be coming through neutral has 240 from l1- neutral. Checked at wall and same issue. Informed customer to get electrician to check it out."

We serviced a

WHIRLPOOL DRYER

Model GEQ9800PW1

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 09/28/2023

Found door switch broken and not allowing unit to operate. Replaced door switch. Tested and verified proper operation. All functions check ok. ; used 1 WPW10569603 (DOOR SWITCH) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GBS0

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 09/28/2023

"Found bottom rack not cleaning due to stuck diverter. Only top rack sprays. Bottom does not spray at all. Order and replace sump/motor assembly. ; ordrng 1 W11178672 (Sump/motor), dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Troutman, North Carolina 28166

Vincent O.

Job Details: 09/28/2023

Found customer complaint is that unit doesnt dry properly. Found vent getting crushed and not venting properly. Removed kink from vent and tested. All functions check ok. Instructed customer on proper use and operation of machine. All functions check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Troutman, North Carolina 28166

Vincent O.

Job Details: 09/28/2023

Installed all new insulation and kick plates. All functions check ok.

We serviced a

MAYTAG FREEZER

Model MZF34X16DW09

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/28/2023

"Inspected and found lite not working, measured voltage at main acu and voltage not coming thru main acu for lite, will order and call for return date.; ordrng 1 W11648347 (Control box) and 1 W11502762 (Bulb)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5201SG/AA

Near East Granby, Connecticut 06026

Gary V.

Job Details: 09/28/2023

"Inspected and found inner clips and brackets holding chute flapper in door broken, door shows NLA."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 09/28/2023

Cox complaint that the unit is not drying the dishes. I inspected the unit to confirm the complaint. I found an error code f7e1. I cleared the code and ran a service cycle. All components passed and heat was produced by the element. I noticed the rinse aid dispenser was empty. The cx said it used to have efficient drying. I suggested using the rinse aid as instructed by the manufacturer for optimal drying performance. I left the part with the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Southbridge, Massachusetts 01550

Roger R.

Job Details: 09/28/2023

Found upper rack support broken on right side. Quoted $49.99+tax for new upper rack supports and $199 labor rate. ; used 1 W10712395 (ADJUSTER) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Charlton, Massachusetts 01507

Roger R.

Job Details: 09/28/2023

Found unit has F7E1 error code for heater. Checked heater and its okay. Ran diagnostic cycle and heater did not come on. Recommend replacing control. Quoted $296.99 for control and $239 labor rate. Customer will call if desired. 7 day estimate.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Tolland, Connecticut 06084

Amanda R.

Job Details: 09/28/2023

Replaced lid customer complaining about washer leaving stains on clothing took pictures

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS

Near Charlotte, North Carolina 28210

Jeff L.

Job Details: 09/28/2023

Found dishwasher drain hose with hole in it also found leak switch and drip pan damaged Im ordering 3 parts for a good repair. Will return on 10-9-23 amPart#W11550169Part#W11545764Part#W11551233; ordrng 1 W11550169 (Drip pan) and 1 W11545764 (Leak switch) and 1 W11551233 (Drain internal dishwasher)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Charlotte, North Carolina 28210

Jeff L.

Job Details: 09/28/2023

"Found left rear burner switch on upside down turned it the correct way and checked for operation it was normal. Also tightened light socket down in oven. Unit ran and checked okCal, complete"

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 09/28/2023

Steve SR#7737434903I advise to see pics on this call. The chip is front edge of glass has nothing to do with thermal problem or manufacturing defect. I called whirlpool tech support and spoke with Steve and sent him the pics for a factory opinion and he agreed this damage would not be covered. Advised customer of whirlpool stance on this. They are calling whirlpoolCall complete

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 09/28/2023

"Checked over machine and found unit would just keep filling with water until it would error out long fill, checked drain and found hose going threw the floor with no loop causing water to just flow right out. Tried to add a loop in hose but there is not enough customer need a professional plumber to address the drain hose and make it longer. Washer is functioning to proper specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 09/28/2023

"Checked over machine and found freezer building up frost all over food and draw, found door Gasket not sealing on right side causing warm air to get in and frost to build up, melted all ice and frost placed unit into a defrost cycle and checked door gasket. Found gasket not sealing due to door hitting ice and rail had jumped , fixed rail and door is now closing and sealing heated gasket and all operations are now working to specs"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 09/28/2023

Returned to install new bezel. Installed part and reassembled unit. Verified proper operation of lock and unit by running service mode.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 09/28/2023

"Customer complained unit locking and humming. Upon arrival ran service mode and found motor error. Ran service diag and found cap bad, motor just humming. Replaced cap from ts. Reassembled unit and verified proper operation in Manuel service mode. All functions working in service mode. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 09/28/2023

Retuned to install trim installed trim and showed customer and took pictures.

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 09/28/2023

Customer complained unit not drying in one load. Needs to run multiple loads. Upon arrival unit heating and running. Found whole unit so hooked up to wall vent line unit has no outflowing air. When unhooked unit is blowing air out properly. Customer said she had cleaned herself. Asked if they had hired someone she said no. Informed her there is an obstruction somewhere in her exhaust line and unit is working as designed. If unit is unhooked from wall it will dry in normal load. Without proper exhaust it will take more time to dry. Verified proper operation. ; used 1 W11224254 (VENT TEST KIT) from stock

We serviced a

WHIRLPOOL DRYER

Model MEDP586KW0

Near Rocky Hill, Connecticut 06067

Chuck M.

Job Details: 09/28/2023

Customer complaint is that dryer is not drying. Inspected and found dryer is working properly. Venting is clean. Explained timed dry and sensing cycles.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near York, South Carolina 29745

Mitch H.

Job Details: 09/28/2023

"Removed and replaced compressor and related parts. Charged with nitrogen, checked for leaks, none found. Let unit stand under pressure for 15 minutes. No loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct amount of refrigerant. Compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hartford, Connecticut 06112

Chuck M.

Job Details: 09/28/2023

"Customer complaint is that washer lid would not lock. Ran diagnostics and found error codes F7e1 tachometer missing. F5e4 lid not open between cycle. Ran automatic test cycle and washer would fill and drain but would not agitate or spin error code F7e1 returned. Tested capacitor and it was faulty. Replaced capacitor and tested. Washer was agitate but did not shift. Replaced actuator and tested. Washer checked ok. ; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Hartford, Connecticut 06106

Chuck M.

Job Details: 09/28/2023

Installed timer and temperature switch. Tested and dryer is not heating still. Found electrical issue. Informed customer and he will have corrected. ; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER

We serviced a

MAYTAG DRYER

Model MGDC215EW2

Near Hartford, Connecticut 06106

Chuck M.

Job Details: 09/28/2023

"Customer complaint is that dryer was not turning. Inspected and found motor pulley broken and rollers seized. Idler wheel also seized. Replaced motor and repair kit. Tested and dryer checked ok. ; used 1 279827 (MOTOR), and 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

AMANA WASHER

Model NTW4605EW0

Near West Hartford, Connecticut 06117

Chuck M.

Job Details: 09/28/2023

Customer complaint is that washer is noisy and not washing. Ran diagnostics and found error codes. F7e1 basket speed fault. F0e2 oversuds condition. F7e7 motor unable to reach target speed. F7e5 shifter fault. Inspected and found gear case leaked oil and inner gears are worn and just grinding. Actuator is broken and not shifting. Cam and belt are worn. Quoted P&L customer will buy new.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 09/28/2023

"Removed old compressor and drier replaced filter drier and compressor with new crimped in couplings and pumped unit into a vacuum, checked pressures and unit is holding. Filled with r600 and unit is now frosting up and working to specs, advised customer to give unit 24hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 W11504445 COUPLER and 1 W11506635 COUPLER 6 NF MS SV , used 1 R600 (Bottle) from stock"

We serviced a

WHIRLPOOL DRYER

Model WGD8127LC3

Near Torrington, Connecticut 06790

Ruben C.

Job Details: 09/28/2023

7737432181 only drying in timed dry sensor is connected ok no error codes in memory per techline replace control and facia; ordrng 1 W11626080 (Facia panel) and 1 W11618918 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ0

Near New Hartford, Connecticut 06057

Ruben C.

Job Details: 09/28/2023

Checked unit found wash pump noisy not pumping water pump is under warranty labor was not installed pump tested operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Springfield, Massachusetts 01105

Chris B.

Job Details: 09/28/2023

"Complaint that the unit is not cooling properly. Found bad fan blade was off and door rails are broken. Unit still under warranty through RAC. Customer called RAC and they sent pics of purchase date, model and serial, purchase amount. Will order all parts for a return visit.; ordrng 1 WPW10397636 (Hinge Left) and 1 WPW10397635 (Hinge Right) and 1 W10464673 (Fan Motor) and 1 2200509 (Blade)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Sharon, South Carolina 29742

Mitch H.

Job Details: 09/28/2023

"Checked and found cold water valve would not close. Constantly letting water into washer. Replaced valve, tested, operating properly. Ran calibration to ensure all other functions working correctly.; used 1 W11210459 (Valve) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 09/28/2023

"Removed and replaced control board and lid lock. Ran calibration. Tested, operating properly.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 09/28/2023

Checked and found felt around back of drum damaged and drum has been rubbing. Ordering dryer drum. Advised customer that drum would ship directly to him and he would need to inspect drum and call to schedule return visit l; ordrng 1 W10899578 (Drum)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Chicopee, Massachusetts 01020

Chris B.

Job Details: 09/28/2023

Complaint that the unit was leaving clothes directly with some white debris. Found buildup under the tub. Cleared out the debris and unit running normal. Mentioned to the customer to keep doing the clean cycle.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Manchester, Connecticut 06040

Jeremy B.

Job Details: 09/28/2023

Installed new harness. Plugged in all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR WE

Model WRF560SEHZ00

Near East Hartford, Connecticut 06118

Jeremy B.

Job Details: 09/28/2023

"Freezer door not closing properly causing poor cooling. Ice build up in freezer from icemaker leaking. Water and ice on rails and door not closing. Needs new rails and icemaker. ; rqstng P&A on 1 WPW10397636 (Rail), ordrng 1 WPW10397635 (Rail), rqstng P&A on 1 W11542654 (Icemaker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Agawam, Massachusetts 01030

Mike K.

Job Details: 09/28/2023

"Per techline, replaced drier added connector to process tube. Put unit in vacuum and held for 8 minutes fine. Charged with 4.75 oz r134a as per techline. Pressures good and return lines hot. Im moving drier to put in back cover joint broke. Repaired leak and repeated vacuum,charging and running unit. Running fine and no knocking heard during this visit, before or after repair.; dspstn on spec-tagged invntry: 1 WPW10143759 FILTER DRIER UV"

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