Checked and tested dishwasher. Found that tub is damaged on top back left corner and leaking in multiple places in seam. Ordering tub. Advised customer that tub would ship directly to them and they would need to inspect for damage and call to schedule. Customer is going to try to get Lowes to exchange unit.; ordrng 1 W11409866 (Tub) and 1 2Xtime (2X time)

"Removed and replaced main control. Plugged back in, ran calibration, found actuator not shifting properly causing cam to make grinding noise. Replaced cam and actuator. Ran calibration again, completed correctly with no issues. All functions operating properly.; used 1 W10721967 (Cam), and 1 W10913953 (Actuator) from stock"

"Removed and replaced RPS sensor, hub and wash plate. Ran automatic test cycle, all functions tested correctly. Ran quick wash cycle. Unit, filled and agitated properly. Ran drain and spin, drain pump working and spinning correctly. Washer operating properly."

Checked unit ran diagnostics normal water going in is too cold getting only 110 degrees have informed to have this remedied and use jet dry

Checked unit found thermal fuse open heating element is ok normal replaced thermal fuse tested operation normal; used 1 279816 (THERMAL KIT) from stock

Checked unit found timer sometimes gets stuck on off will not shut off ordering timer; ordrng 1 W11685947 (Timer)

Replaced control found thermal fuse is also burned out need fuse ordered fuse tried unit by bypassing fuse does work did not leave fuse bypassed; ordrng 1 WP3196548 (Fuse)

Customer complaint is that dryer takes too long to dry. Ran dryer and found blower wheel nut separated from blower wheel. Cut off blower wheel and replaced from T/S. Tested and it checked ok. ; used 1 WP697772 (BLOWER WHEEL) from stock

Installed doors. Checked ok. P

Installed control and harness. Tested and found washer does not agitate properly. Gear case is defective. Ordered gear case. ; ordrng 1 W11393685 (Gear Case)

Replaced microwave light and microwave. Appliance manager I Tested operations oven is heating fine in microwave is also heating fine. All lights are working and functional in both the oven and microwave. Everything is functioning as it should be as of now. No error codes in fault history left original parts with customer.

"Removed and replaced condenser fan motor and fan blade. Reassembled, tested, operating properly and quietly."

"Removed and replaced broil element. Tested, both bake and broil operating properly."

Replaced all parts and unit running normal. No more noises present. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11449840 GEARCASE

Replaced all 12 led lights unit ran and checked okCall completeSpecial project S84638 parts and labor; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

Removed and replaced freezer LED. All lights now working properly.; used 1 W11462342 (LED module) from stock

Installed new damper and control. Tested and verified proper operation. All functions check ok.

"Installed new sump/motor assembly, spray arm, and dispenser. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"

"Found motor not turning. Just hums. Checked and found damage to slider and slider struggling to engage. Replaced slider. Still no motor operation. Cleared all errors and retested. F6e3 and f7e7. Order and replace cap and clutch. ; rqstng P&A on 1 W11614635 (Capacitor) and 1 W10754448 (Clutch), used 1 W10734521 (SLIDER) from stock"

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Inspected and found this style stove will only broil with door being closed and says nothing about this feature in owners manual, unit working as designed."

"Inspected and found frost build up in freezer, customer accidentally left freezer door ajar, cleared frost and cycled, all other functions test fine at this time."

"Inspected and found evap fan no longer running, quoted and he will call."

"Inspected and found leak coming from side of door seal, caulked and tested fine."

"Inspected and found some ui panel buttons not responding, will order and call when we can return.; ordrng 1 WPW10206073 (Ui panel black)"

F4e0 error code customer cut the meat probe the error code is meat probe shorted it happened three months ago took out meat probe of the right side in oven cavity and error went away preheated oven to 350 quoted for meat probe control discontinued

Installed new defrost control and evaporator fan motor started unit cooling OK about 24 hours for temperature to come back to normal

"Found Gearcase bearings very noisy, grease splattered all over interior bottom of unit. Lots of rust on stator, will order new stator, wash plate and Gearcase. Will need two times slots.; rqstng P&A on 1 W11449841 (Gearcase) and 1 W10902814 (washplate) and 1 W10915700 (stator)"

Wrong cntr panel ; ordrng 1 W11297728 (As console)

"F4e2 sensor no continuity F2e1 stuck key padCust states never gets higher then 90 degrees he was testing the temp Vent cleanOrdering a new heater also ; ordrng 1 W10849058 (Console) and 1 W11025156 (Heater) and 1 W11161899 (Sensor), states that autho needed"

Found was a fire in the lint cleaned out and advised to bring some one in to clean the vents.Started on time dry the igniter is glowing and can hear the coils no gas.Needs gas valve Purchasing new dryer doesnt want repairs

Needs ice makerRework 129.00 collected already 9/20Cust speaking to husband first shell call if goes through with repairBefore repair.

"Customer complained drawers wont pull out and push in smoothly. He demonstrated and it seemed the drawers were catching as they slid in and out. The drawers in mention are both left and right crisper drawers. Took pictures of drawers and drawer slides, inspected parts and didnt any flaws or breaks in drawers or drawer slides. Took pictures of drawers. Drawers didnt seem to catch as much when I pulled them out or pushed them in, but I was slightly picking up on them as I moved the drawers. Ran finger along slides and no burs or damage felt . Drawers do not have wheels and are designed to rely on the plastic sides of the drawers to slide on the plastic drawer guides or slides .Customer said that the drawers are brand new and hes already had another company come out and order the drawers and replaced them and the issue was the same upon return. Called tech line to inform on issue. Customer said that he tried to get refund or unit replaced and it was denied , he said if its not fixed hes just going to call whirlpool again. Talked to tech line and tech line agreed unit is working as designed. Sent pictures to techline . Drawers are on plastic slides and if they have been replaced and inspected this issue is with customer perception of design of the unit. Informed customer unit is working as designed. Sr#7737469149"

"Inspected and found drain hose under sink sagging, and informed customer."

Complaint is that unit will wash and drain but then refills with water when not in use. Checked and verified drain hose is proper. Found fill valve seeping. Order and replace valve. ; ordrng 1 W11434044 (Valve)

Found element support broken. Installed new element support. All functions check ok.

"Customer states unit clothes arent dry all the time at end of cycle. Says she us uses auto dry cycles. And when clotharent dry uses timed dry cycle. Ran sensing cycle and heater working properly, ran timed dry and unit heater working and cycling on and off. No issues found . Ran normal regular dry and unit started drying but valve started shooting water out while unit was empty and when no steam settings on. Valve hung up . Ordering valve and control board. Informed customer office will call when parts come in to schedule return call. Unhooked water Line from dryer so customer could use dryer while waiting for parts. ; ordrng 1 W11618916 (Control) and 1 W11611436 (Valve assembly.)"

"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found an error code: f5e1. The unit had trouble starting a cycle and going into diagnostic mode. I checked the strike and door switch, I did not see any visible issues. I attempted to enter diagnostic mode again, it worked and completed but it paused and resumed multiple times during the cycle. The unit needs a new door switch and control board to resolve the issue. I provided a quote and collected the service fee by CC."

"Came to install parts ordered by previous tech. Installed motor and installed belt due to belt being stretched. Ran unit and in high speed spin inner drum started shaking. Inspected inner drum and found inner drum is crooked. Tried to tighten inner drum but nut is tight. Needs inner drum. Told the husband Im ordering an inner tub to check part for damage and call office when part arrives to schedule return call, Customer ( wife ) said it sounds way worse than it did before. her I wasnt here on the first call I replaced the motor and now you can tell the drum is off balance . She got irate and started cussing saying that Im not an ignorant bitch its worse than when you showed up. She said can I use it. I said I wouldnt it will get off balance and started to cuss more. Ordering inner basket. ; rqstng P&A on 1 W10554251 (Inner basket.), used 1 W11239857 (Belt) from stock"

"Cx complaint that the unit is making a weird sound of leaking water while it runs. I inspected the unit to confirm the complaint. The unit is cooling fine, the compressor and fans are working fine as well. I let the unit run for 20 min and did not hear the noise. The sounds was probably from the defrost cycle, there is no water hooked up to the unit. The unit is working as designed."

Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the compressor and fans are working fine but the evap is covered in ice. I removed the ice and found the brown defrost heater wire disconnected as well as the temp sensor not on the insulated sleeve. I secured the brown wire and put the temp sensor in the correct position. I tested the unit for the cx. The unit is working as designed. The unit is working as designed.

Replaced control board unit still did not work I found the unit wired wrong I corrected wiring and put control on just in case of any internal damage. All components are working and operating normally. Unit ran and checked okCall complete

120 coming in at blockAnd 120 at black to ground 0 white to ground with door shutWhen door closed had power to control when open didnt have power; ordrng 1 5304512731 (Cntr) and 1 5304525219 (Door switch)

Complaint complaint that the dryer is making loud noises while tumbling. Found bad rollers and belt. Quoted parts and labor. Replaced part and unit running normal. 1yr warranty on parts and labor.; used 1 4392067 (DRYER REPAIR KIT) from stock

Unit had F2E0 code for over temperature. Quoted $159.99 for sensor and $239 labor rate.

Wrong cntr panel ; ordrng 1 W11297728 (As console)

Replaced high limit fuse tested operation normal

"Cx complaint that they are having the same issue. I inspected the unit to confirm the complaint. I found the UI flashing f9e1. I checked the drain pump connector at the control board, it was secure. I checked ohms and continuity from the control board J6 connector: 3.6 ohms reading but it had continuity. I checked the connector at the drain pump and found the black wire had a break but was not fully disconnected allowing intermittent success. I repaired the harness and wrapped it in e-tape. I started a normal cycle and let it run until it the rinse cycle. The unit is working as designed. I called techline to document the issue.Sr7737473371"

120 coming in at blockAnd 120 at black to ground 0 white to ground with door shutWhen door closed had power to control when open didnt have power; ordrng 1 5304512731 (Cntr) and 1 5304525219 (Door switch)

Advised customer to have breaker checked this time the unit ran for about 5 minutes and tripped and I had to try and reset several times before the breaker reset.

I installed the ordered part control and tested the unit for the cx. The unit is working as designed.

"Cx complaint that the unit is not running/cooling. I inspected the unit to confirm the complaint. The wall outlet has good polarity and the light are on. The unit needs a new thermostat to allow the SS to run. Im ordering the thermostat and knob to resolve the issue.; ordrng 1 WP819470 (Thermostat), rqstng P&A on 1 836482 (Temp knob)"

"Cx complaint that the units oven does not work. I inspected the unit to confirm the complaint. I found the cooktop works fine. I tested the bake and broil functions, heats was produced but it was only from the broil element even in bake mode. The unit needs a new control board and bake element to resolve the issue. Im ordering the parts for the return visit.There is a card on file used for the service call. The person on site did not know whose card it was so I did not charge it for the repair. He tried to call his mom but got no response. The cx will call in to confirm the card use and order the parts.; ordrng 1 W11122555 (Control board) and 1 WPW10308477 (Bake element)"

Cx complaint that the units oven is not heating. I inspected the unit to confirm the complaint. The cooktop burners work fine. I checked the element and it has damage and needs to be replaced to resolve the issue. My TS says I have 1 but its not on my van. Im ordering the part for the return visit.; ordrng 1 W10779716 (Bake element)

"Cx complaint that the units oven is not heating. I inspected the unit to confirm the complaint. I found the burner head heat fine. I checked the ignitor connector, it was fine. I checked incoming power to the ignitor, there was 0 v. I checked the control and found a loose connector. I secured the connector and tested the unit for the cx. The unit is working as designed."

Cx complaint that the units UI is intermittent in responses and discoloration and rust near the control panel. I inspected the unit to confirm the complaint. I found the UI lights are on but it does not correspond with the selection. The quick button does not work well either. The unit needs a new UI to resolve the issue. Im ordering the entire door to avoid damages when trying to remove the old UI.; ordrng 1 W11659651 (Stainless door)

Cx complaint that the units LR burner is not working. I inspected the unit to confirm the complaint. I found all other burners work fine. I removed the cooktop and found the LR electrode disconnected. I secured the connector and tested the unit for the cx. The unit is working as designed.

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

"Cx complaint that the unit is making a weird winding noise as it start and when it stops. I inspected the unit to confirm the complaint. The unit heats tumbles and has good airflow. The noise stops a few seconds after the cycle starts, then returns once the cycles stops as the drum slows down. The unit needs a new motor and blower wheel to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11549461 (Drive motor) and 1 WP697772 (Blower wheel)"

"Had customer plug in unit on the way to home. Found compressor is not operating properly due to faulty inverter. Compressor will run for a few minutes and shut off. Inverter starts flashing. Compressor kicks back on after 1-2min and repeat. New compressor did not come with inverter. Inverter will need to be replaced. ; ordrng 1 W11567494 (Inverter), dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

Replaced motor blower and installed clip on vent tested operation normal ran cycle normal

Replaced control and ui panel tested operation normal ran diagnostics normal heated normally

Replaced filter housing and ice maker filter housing functioning normal and ice maker harvesting normally called for water ; dspstn on spec-tagged invntry: 1 W10884390 ICE MAKER

Found broken wires at drain pump causing unit to not complete cycles. Repaired wiring. Tested and verified proper operation. All functions check ok.

"Installed new evap. Pulled vacuum and checked for leaks. Found small pinhole leak at Schroeder valve. Replaced valve. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W10507884 COMPRESSOR , and 1 W11506635 COUPLER 6 NF MS SV"

Checked unit things in left ref vegetable draw freezeing have informed to try keep things in ref section to not block air flow and increased temp 2 degrees cust will observe for 24 hours

Checked unit found missing adjuster screw on right roller also found refrigerator door is warping out at the top has gap between door and seal gave cust estimate for door and all parts for right roller also for a helper if no one is able to help tilt unit back all food must be out of unit cust will think about repair

Replaced latch tested operation normal ran spin normal latch is locking normally diagnostics normal

Found convection element hanging. Support clip broken. Order and replace clip. All other functions check ok. ; ordrng 1 W10909479 (Support)

Found clunking noises coming from turntable motor. Order and replace turntable motor. ; ordrng 1 W10642989 (Motor) and 1 W11245707 (Coupler)

Tested light through diagnostic Found was hit buy plate went pull out light up.Irascible light ordering new light; (Light)

Customer complaint is that ice maker was over flowing. Inspected and found part of ice cube in ice tray. Removed and tested. Ice maker harvest and filled no over flow.

Installed all new motor parts sensor and diverter ran machine threw a heavy wash cycle and unit is now pumping water up to wash arms soap is now dissolving and all operations are working to specs

Arrived at customers home and due to my tardiness they had to leave at 1100 for wifes surgery customer requested that I would come back this afternoon I told them I would contact the office but there were no guarantees may have to reschedule for later date.. rescheduled for 10-4-23; schdld next appmnt for 10/4 WED AM

"Complaint that the unit is not spinning out the clothes correctly on the white cycle. Before it would do the same issue on Bulky, Towels and Whites. Arriving at the home the customer had a while load running. At 54min. out the spin was set to Fast then the lights changed from Fast to Off at 26min. time. Ran the rinse cycle at the end with no problem. Found unit was installed to close to the wall and installers didnt take into consideration the recommended separation to the wall. ; ordrng 1 WPW10280024 (Retainer)"

Complaint that the unit is not cooling properly in the fresh food section. Found drainage clogged and all vents. Quoted for minor repairs. Unclogged the refrigerator and all working properly.

Leaking from diverter motor on sump assembly replaced sump assembly operation normal ; dspstn on spec-tagged invntry: 1 WPW10455261 MOTOR/SUMP

Right door hinge broken replaced door hinge left other hinge

Unit is smoking due to a cut wire harness. Quoted 422.77; rqstng P&A on 1 W11531755 (Harness)

Installed new transmission wash plate rotor and control unit is fully operational.; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE and 1 W11419171 CNTRL-ELEC

Unit is leaking due to a frozen evaporator drain. Cleared drain using steam unit is fully operational with no leaks.

Unit is having long dry times due to the ventilation hose being too long. Shortened hose unit is fully operational.

Refrigerator not cooling. Found lights on but control blank but getting power. Replaced and programmed control. Tested and all fans and compressor came on and unit cooling properly. Please allow 24 hrs for temps to stabilize. ; used 1 WPW10503278 (CNTRL-ELEC) from stock

Installed control and tested. Ran diagnostics and automatic test cycle successfully. Dishwasher checked ok. Showed customer it works.

"Customer complaint is that left front burner does not work and left rear burner stopped working. Inspected and found HE on left front switch display. Inspected element and found radiant sensor broken. Rear left element tested open. Ordered elements. ; ordrng 1 318178110 (element,surface left rear) and 1 5304533520 (Element Left Front)"

Customer complaint is that dryer was noisy. Found rollers and idler wheel seized. Replaced repair kit and tested. Showed customer it works. ; used 1 4392067 (DRYER REPAIR KIT) from stock

Installed new heater per special project SP17304. ; used 1 W11537778 (HEATER W/NUTS) from stock

"Found unit working properly at this time. Checked all tests passed, thermistors pass test, fans passed, compressor running and cooling. Both evaporators look good with good frost patterns. Unable to find anything unusual."

Unit exhibiting poor frost pattern on the evaporator. Poor cooling in the freezer and the fresh food section. Will need a new compressor and filter drier. ; ordrng 1 WPW10507886 (Compressor) and 1 2Xframe (Extra time for compressor job)

Complaint that the unit is not washing properly. Found error code F4E3 bad wash motor. Replaced part with TS and unit running normal. ; used 1 W11025157 (MOTOR/SUMP) from stock

Complaint that the unit is not cooling properly in the fresh food section. Found bad duct and lighting box. Will order parts for a return visit.; ordrng 1 W10919804 (Duct Air) and 1 WPW10313917 (Housing) and 1 WPW10313918 (Lens) and 1 W11244470 (Baffle Control)

Complaint that the unit is not draining correctly. Found drain issues after the dishwasher. Customer will have someone fix the issue. Ran diagnostic and drain working correctly. No issues found with the dishwasher.

Dryer making loud noise. Found blower wheel cracked. Replaced and tested all checks ok. ; used 1 WP697772 (BLOWER WHEEL) from stock

Tested dryer and its heating and cycling properly however vent is clogged must be cleaned for proper air flow.

Installed new condenser leak checked pulled vacuum then recharged please allow 24 hrs for temps to stabilize.

Replaced all parts unit ran and checked okCall complete

Found unit not starting due to failed lock assembly. Just clicks and will not lock. ; ordrng 1 W11513248 (DOOR LOCK)

"Called tech support due to F9E1 error code still. Was recommended to replace the flow meter at the water inlet assembly. ; ordrng 1 W11535094 (Inlet, water)"

Found unit working properly at this time. Customer had new knob that was sent out by whirlpool due to a crack in the original knob. As a courtesy I installed the new knob.

"Installed new parts and ran machine thew a quick cycle and a heavy cycle, unit is now staying on and completing the cycle. Recalibrated unit and all operations are now working to specs"