We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS282LAF0
Near Attleboro, Massachusetts 02703
Angel R.
Job Details:
11/14/2023
"Water line to IM froze, was able to activate fill tube heater for FF IM and send water to valve once thawed. Fill tube heater could not be located on any parts website. IM now getting water but likely an issue with heater."
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
11/14/2023
"Found motor making loud winding noises after heating and blower wheel rubbing on housing causing poor airflow. Order and replace motor, blower wheel, and seal kit. ; ordrng 1 W11364931 (Motor) and 1 WP697772 (Blower wheel) and 1 W11401018 (Seal kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
11/14/2023
7737787169 called techline had no error codes at first then did again got drain error tried to get into spin would not lock had to unplug tried again worked ok advise to replace harness ordering harness and control; ordrng 1 W11643701 (Harness) and 1 W11513246 (Control)
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/14/2023
"Replace tub assembly, secured all screws, Tested operations, inspected for leaks, no leaks everything working fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, North Carolina 28278
Jeff L.
Job Details:
11/14/2023
Found defrost heater unplugged behind freezer wall. Reattached defrosted unit down. This unit does not have the updated heater so Im ordering one to complete the job will return 11-21-23 Part#W11650662; ordrng 1 W11650662 (Heater)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Charlotte, North Carolina 28278
Jeff L.
Job Details:
11/14/2023
Found finish on top rough in places like the finish wasnt done right. Its very sharp in places. Also the right rear burner does not always come right on. Gonna replace burner and caps due to not operating correctly.Part#W11204397Part#WP8286815Part#W108199162xframe 2 frame 2xframe; ordrng 1 W11204397 (Top) and 1 WP8286815 (Burner) and 1 W10819916 (Caps) and 2 2xframe (2frame)s
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ0
Near Agawam, Massachusetts 01001
Chris B.
Job Details:
11/14/2023
Replaced part and unit running normal. Good hot and cold intake. 1yr warranty on parts and labor.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EWH3
Near Plainville, Connecticut 06062
Ruben C.
Job Details:
11/14/2023
Replaced bottom seal and door seal ran unit did not get any leaks tested normal at this time
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS00
Near Wethersfield, Connecticut 06109
Chuck M.
Job Details:
11/14/2023
Customer complaint is that wall oven display error F2e1. Confirmed error code. Replaced console and tested. Oven checked ok.
We serviced a
WASHER WHIRLPOOL
Model WFW92HEFW0
Near North Attleborough, Massachusetts 02760
Aimee
Job Details:
11/14/2023
Installed new drain pump and tested drain And tossed towels in wet and spun complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXF02
Near Suffield, Connecticut 06078
Gary V.
Job Details:
11/14/2023
Customer said they called office to reschedule.; saved tckt
We serviced a
WHIRLPOOL WALL OVEN
Model KEBC147KWH06
Near West Springfield, Massachusetts 01089
Chris B.
Job Details:
11/14/2023
Complaint that the unit is not reaching proper temperature. Cycled the unit and found it reaching temp properly. Lower bake element and broiler is working properly. Control Board cycling normal. Collected trip fee.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
11/14/2023
"Cx complaint that the unit makes a rattling noise while it runs. I inspected the unit to confirm the complaint. The unit heats with no issues. I pulled the unit down and removed the housing cover. I ran the unit twice, it made no noises and heated fine. I put the housing back on, it ran with no issues. I noticed the fan duct housing the about an inch low making it difficult to put the MW back in place. I put theMW back in place and the noise was not present. I explained that the fan duct is making contact with the MW housing. The unit is working as designed."
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
11/14/2023
Cx complaint that the units fan in blowing weak. I inspected the unit to confirm the complaint. I found the fan speed is the same at high and med. The unit needs a new blower fan to resolve the issue. Im ordering the fan for the return visit.; ordrng 1 W11441128 (Fan)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
11/14/2023
"Cx complaint that the unit is making a grinding noise while it runs. I inspected the unit to confirm the complaint. I found the felt strip on the front of the drum has separated, causing the drum to scrape the front housing. The unit needs a new front housing and felt strips. Im ordering the parts for the return visit. ; ordrng 1 280114 (Drum seal kit)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/14/2023
"Installed Gearcase and wash plate, cycled and tested fine.; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE and 1 W11449841 GEARCASE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
11/14/2023
"Customer complained unit was leaking from front bottom. Ran unit and found unit leaning forward a bit. Informed customer on how unit should be level or will leak. Also found unit has too ,any Suds informed customer to run clean cycle and/ or change detergent pods. Suds will cause leaks. Verified proper operation."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
11/14/2023
"Customer complained unit wont preheat. Found proper voltage at outlet to oven. 240, 120 to each leg to neutral Ran bake and found unit only sending 36 v to bake from board. Informed customer office will call when Part comes in. ; ordrng 1 W11583303 (Control)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, North Carolina 28214
Ryan S.
Job Details:
11/14/2023
"Retuned to install new gearcase, installed gearcase and actuator, cam put on on previous call was defective. Replaced from ts. Reassembled unit and ran Manuel service mode to test all functions showed customer unit working as designed with no noise. ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
11/14/2023
"Unit was no in warranty per service bench, customer didnt have receipt. Informed I will have to quote him, he agreed. Customer complained of f8e4 error. Checked serove diagnostics and f8e4 only code present. Found unit was leaning forward and nonlevel. Bottom was pushed in due to floor being up level. Ran unit and unit didnt leak once unit was leveled. Showe customer he needs to put an scotch under left side leg because of floor being level. Collected trip fee via card. Informed customer to make sure unit doesnt get pushed back but setting the legs like I did under the scotch he gave me should make unit stay level."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
11/14/2023
"Customer complained of leak. Found vent leaking inside door. Ordering vent , deflector and gasket. Scheduled return call for 11-20-23 pm. ; ordrng 1 WPW10428211 (Vent) and 1 WP8269259 (Gasket) and 1 WPW10274926 (Deflector)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
11/14/2023
"Customer complained her oven cut off and flipped breaker had builder come out and said breaker was ok, they told her that the oven was on its on line, but then also said it was on a 120 line with the outlets and gfi outlets beside it in kitchen, found when gfi is flipped oven cuts off, ran oven and checked for grounds shorts. Unit preheated and all surface burners working . Took off back panel and control panel and found no visible shorts. No shorts to igniters. Informed customer unit is recommended to be on a designated line. Not shared. Informed her no shorts in unit. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
11/14/2023
"Upon arrival customer couldnt find receipt , customer said he had f7e4 error also. He tried calling Lowes to get receipt. called Randy to double check serial number, according to serial number unit is aug-8-23. Ordering uI due to f2e 1 error and found slider damaged for f7e4 error , replaced slider. Informed customer office will call when part comes in. Customer will have picture of receipt on return call ; ordrng 1 W11478526 (Ui panel), used 1 W10734521 (SLIDER) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
11/14/2023
Dryer checks okay. Recommend having vent replaced and checked.
We serviced a
KENMORE DRYER
Model ="110.60022010"
Near East Longmeadow, Massachusetts 01028
Roger R.
Job Details:
11/14/2023
Unit checks okay. Vent restricted causing long dry times. Recommend replacing venting.
We serviced a
WHIRLPOOL MICROWAVE
Model WMHW31017W6
Near Springfield, Massachusetts 01118
Roger R.
Job Details:
11/14/2023
Replaced failed lightbulb in microwave range hood.; used 1 8206232A (BULB) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Charlotte, North Carolina 28278
Jeff L.
Job Details:
11/14/2023
Upon arrival I found the metal rack inside of microwave I could see on the corners where it had been popping in arcing also check waveguide theres no food buildup on it I took the rack out Ran microwave twice one minute cycles I had no sparking no arcing in the unit ran properly advise customer at this time the rack is the only issue and that if they had any more issues to call us back. At this time call is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charlotte, North Carolina 28278
Jeff L.
Job Details:
11/14/2023
"Unit was a floor model when I arrived unit would just sense and go straight to finish. I found the cap and the actuator damaged. I replaced both parts unit ran and checked okCall complete; used 1 W10913953 (Actuator), and 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED99HEDW0
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
11/14/2023
"Dryer making a banging and a whistle noise. Took apart and found good roller wheels, pulley and belt. The drum is out of found a little contributing to noise. Would recommend replacing drum. Customer will pass."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
11/14/2023
Installed new separator tested and its sealing fine. If problem continues customer to call customer service and reference SR#in previous ticket. Have exhausted all options.
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW1
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
11/14/2023
No time displayed on panel. Will start and run a cycle. Tried resetting and entering diag but still not working. Needs new control and panel. ; rqstng P&A on 1 W11096963 (Control) and 1 WPW10750477 (Control panel)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Meriden, Connecticut 06450
Jeremy B.
Job Details:
11/14/2023
Installed new parts. Leveled machine then ran calibration then self test all checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
11/14/2023
Dishwasher not powering on. Found tripped GFCI. all checks ok.
We serviced a
WHIRLPOOL WASHER
Model Mvwb835dw4
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
11/14/2023
Washer making loud noise. Found oil leaking from gearcase and rotor stator damaged. Washplate stripped.
We serviced a
WHIRLPOOL DRYER
Model WED9600TA0
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
11/14/2023
Dryer giving f01 error code needs new control. Control NLA.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Winsted, Connecticut 06098
Ruben C.
Job Details:
11/14/2023
Replaced ice maker and ice bin ran test button on ice maker this one harvested normally and called for water tested normal advised cust to give 24 hours; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ00
Near Torrington, Connecticut 06790
Ruben C.
Job Details:
11/14/2023
7737791590 called gave me a different number for board with pins on board ordered incorrect board; ordrng 1 W11443921 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
11/14/2023
"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f4e3 f7e1. I cleared the codes and ran a service cycle. The unit filled and drained, but there was no wash action. The unit needs a new sump motor to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11613479 (Sump motor)"
We serviced a
MAYTAG LAUNDRY CENTER
Model MVWC465HW3
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
11/14/2023
"Cx complaint that the unit is often going unbalanced. I inspected the unit to confirm the complaint. I found an error code: f2e1. I cleared the code and ran a service cycle, all components passed with no issues. I checked the suspension, it was loose. The basket has excessive bounce when it is pushed down. The unit needs new suspension rods to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11217817 (Suspension rods)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Charlotte, North Carolina 28207
Robert A.
Job Details:
11/14/2023
"Cx complaint that the IM does not shut off when the bucket is full. I inspected the unit to confirm the complaint. I found the unit is making ice fine. I checked the use and care guide, page 11 about the IM states the UI control is the correct way to turn off the IM. It is not recommended to use the wire arm in attempt to shut off the IM. I explained this to the cx, the unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
11/14/2023
Cx complaint that the units RC light is not working. I inspected the unit to confirm the complaint. The unit cools fine and the lights in the FC work fine. The unit needs a new RC light assembly to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11470191 (Light)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
11/14/2023
"Removed and replaced main control. Reassembled, tested, dishwasher operating properly. All functions test good."
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Waterbury, Connecticut 06704
Jimmy R.
Job Details:
11/14/2023
Checked over unit and found errors F1e1 internal board failure f2e1 shorted keypad f5e1 door latch not operating clean mode opened up rear panel and found unit covered in roaches advised customer unit needs to be replaced its infested left oven the way it was took pics and left
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Waterbury, Connecticut 06710
Jimmy R.
Job Details:
11/14/2023
"Checked over unit and found when in a spin cycle machine would start banging and jumping again, ran unit and found tub wobbling wile spinning removed agitator and found hub screws had loosened up causing tub to wobble, tightened up screws and ran a calibration unit is now operating to specs"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Waterbury, Connecticut 06706
Jimmy R.
Job Details:
11/14/2023
"Installed new cntrl and forced unit into a defrost cycle checked defrosting and unit is now turning heater on, melted rest of ice and all operations are now working to specs"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Cornelius, North Carolina 28031
Vincent O.
Job Details:
11/14/2023
Installed new control and fan. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Waterbury, Connecticut 06706
Jimmy R.
Job Details:
11/14/2023
"Checked over unit and found ice maker making hollow ice cubes and frost building up on rear evap panel. Cycled ice maker and found water not flowing good checked filter and found filter needs to be replaced its blocking water flow, removed filter and replaced ice maker, ice maker filled right up properly. Checked ice build up and found freezer door not closing properly causing warm air to get in and frost up, found door rails binding due to not set in correctly removed rails and reset lubed tracks and unit is now closing and all operations are working to specs"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cornelius, North Carolina 28031
Vincent O.
Job Details:
11/14/2023
"Found knocking coming gearcase. Customer provided video evidence of noises. Heard noise. Order and replace gearcase. ; ordrng 1 W11449841 (Gearcase), dspstn on spec-tagged invntry: 1 W10734521 SLIDER"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW2
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
11/14/2023
Complaint unit leaking from underneath left-hand corner. I found no cracks in tub no additional issues creating or Causing A leak. Customer was washing a bulky load of towels with fabric softener on at the time. I tested operation and got unit to re-create the same conditions unit leaking from fabric softener dispenser during an out of balance load. No leaks during normal operation. I filled tub completely full of water during a clean cycle only way on the specific model to fill the tub. No leaking found from valve assemblies or anywhere else.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
11/14/2023
"Complaint, spray arm will not spin unit fills with water, not washing dishes. I found f4E3 error code and F7e1 I found motor has failed. I replaced motor assembly tested operations heater is now working properly and so is wash motor. No additional issues. Found unit now operating normally."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/14/2023
"Replaced control and actuator, found wire broken to drain pump, attempted to splice as two wire into common connection, but second wire also broke. Ordering main harness and capacitor, drain pump was replaced as well.; rqstng P&A on 1 W11545744 (Harness) and 1 W11428524 (Capacitor), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 W11399437 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
11/14/2023
"Checked over unit and ran a diagnostics cycle checked for errors and found no codes stored in unit, customer advised me unit would start to agitate bf filling up with water wearing there clothes out advised customer all unit will fill sense and start to agitate this is normal operation and Cannot be changed. Ran machine threw a calibration to reset cntrl and unit is functioning as designed advised not much we can do unit is filling normally and operating to proper specs customer stated scrub brush was broken and leaking out will order new one ; ordrng 1 W11416456 (Scrub brush)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
11/14/2023
"Checked over unit and found console normal and sanitize wash cycle not operating console would only let u select two settings and not the rest, removed console and checked over found everything looked good unplugged and reset tested again and now console is allowing all selections. Checked voltage to machine and unit is getting 120v and staying, checked harness and could not find any issue I could see. Will order new updated control kit, console and harness parts special order advised when in we would call for return visit ; ordrng 1 W11629915 (Control kit) and 1 W11662348 (Harness main) and 1 W11622500 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
11/14/2023
"Checked over unit due to machine had started to leak water from left side of door again, ran machine thew a wash cycle and found unit had been leaking on left side of machine could see the water stains, pulled unit forward and used clear dishwasher door ran unit on a heavy cycle and could not see any issue with water spraying wrong or leaking, removed door and reinstalled unit ran another heavy cycle and no leaking could not duplicate issue. Customer advised me they do not want unit due to leaking and did not want me coming back its parts or there anymore agreed with customer unit should be replaced with new machine advised may have to call customer service if unhappy plz send another opinion I could not get unit to leak wile there"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Cornelius, North Carolina 28031
Vincent O.
Job Details:
11/14/2023
Unable to verify complaint at this time. Checked temps and verified proper temps. Customer complaint is that veggies and fruits are freezing. Heard damper making loud grinding noises during operation. Replaced damper. All functions check ok. Instructed customer on proper loading and use of machine. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
11/14/2023
Found convection element hanging down and support broken. Order and replace support. ; ordrng 1 W10909479 (Support)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
11/14/2023
"Unable to duplicate complaint at this time. Unit is heating properly and has good airflow, customer states that was originally blowing breaker when in use. Has had electrician replace breaker. Unit working as designed at this time. Cycled through both timed dry and sensor dry. Both heating properly. App functions check ok at this time."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
11/14/2023
No problem found with unit at this time. Language barrier between tech and customer. Heated unit to 350 and verified proper operation. All functions check ok. Customer will need to gather more information about issue before repairs can be made.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
11/14/2023
Installed new basket and bolt. Unit is in garage and unable to be tested. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
11/14/2023
"I replaced main control panel, wiring harness. I performed a control board calibration procedure per text sheet. No additional issues found everything is working with no leaks as of right now.; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
11/14/2023
"Complaint wash machine. Sounds like its gonna go through the wall. I found suspension rods are shot and drive belt is squealing, slipping stretched. Unit will needs new suspension rods in a drive belt to fix. No additional issues found. I found F035 only code in history. Everything else is working fine. no transmission issues found either customer declined repair today. Hass to discuss cost with another person."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ04
Near Newington, Connecticut 06111
Chuck M.
Job Details:
11/14/2023
"Installed evaporator fan motor, damper and air tower insulation. Advised customer to allow time for unit to stabilize and reach proper temperature."
We serviced a
WHIRLPOOL DRYER
Model WED7120HC2
Near Newington, Connecticut 06111
Chuck M.
Job Details:
11/14/2023
Customer complaint is that dryer trips breaker. Randomly. Ran dryer on regular normal and dryer did sensing and went to cool down because dryer did not have a load in it. Ran timed dry and dryer ran and heated properly. After discussing with customer. Symptoms are that console glitches. Ordered console. ; ordrng 1 W11626080 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Manchester, Connecticut 06042
Amanda R.
Job Details:
11/14/2023
Jeremy fixed refrigerator yesterday when he was there for her dryer the water filter wasnt installed correctly
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS1
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
11/14/2023
The clip w11268661 whirlpool sent dosent fix the issue did explain that the bowls have to face a certain way when being loaded
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Mansfield, Connecticut 06268
Amanda R.
Job Details:
11/14/2023
Replaced left side panel tested sounds normal
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2.
Near Westfield, Massachusetts 01085
Chris B.
Job Details:
11/14/2023
Complaint that the unit is not turning on on the oven side. Found no voltage to the igniter. ; ordrng 1 W11524031 (Igniter) and 1 W11162730 (Spark Control Board)
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Chicopee, Massachusetts 01020
Chris B.
Job Details:
11/14/2023
Replaced panel and dryer running normal.
We serviced a
MAYTAG WASHER
Model MVWC215EW1
Near Holyoke, Massachusetts 01040
Chris B.
Job Details:
11/14/2023
Complaint that the unit will not start. Found unit needed to cancel out and did a hard reset just in case. Unit working normal no issues found running two diagnostic cycles. Collected trip fee.
We serviced a
GE REFRIGERATOR
Model CFE28TSHDSS
Near South Hadley, Massachusetts 01075
Chris B.
Job Details:
11/14/2023
Complain that the unit is trickling water from the dispenser. Found water tri inlet valve not working properly. Will order both parts for a return visit.; ordrng 1 WR55X11128 (Water Valve) and 1 WR57X10102 (Tri Water Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Warren, Massachusetts 01083
Chris B.
Job Details:
11/14/2023
Replaced all parts and unit running normal. No leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Ware, Massachusetts 01082
Chris B.
Job Details:
11/14/2023
Replaced tub and all parts. Ran diagnostic test and dishwasher running normal. No leaks detected.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
11/14/2023
"Complaint F6 E3 wash machine making Extremely loud noise when theres one minute left on the wash machine only time. I found rotor bolt had come off. I found rotor. Splines are stripped out and so is slider. Clutch spines stripped out as well. I found F6 E3 error code in diagnostics history, lost communications between user interface and motor control, I am ordering for parts to fix error code and noise complaint. No oil leaking from gearcase no excessive slide motion from gearcase found at this time Office to call customer when parts come in.; ordrng 1 W10915701 (Rotor) and 1 W10734521 (Clutch) and 1 W11478526 (Ui) and 1 W11419171 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Monroe, North Carolina 28110
Jeff L.
Job Details:
11/14/2023
Replaced drain pump tested unit ran and checked OKCall complete
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
11/14/2023
"Replaced wave guide covers, interlock, magnetron and inverter. Reassembled, tested, still blowing fuse. Attempted to call tech line from home, very weak signal and no connection. Believe cavity was damaged when original magnetron shorted and melted.Called tech line later in the day spoke to Andrew SR#7737694278. Told him I had talked to Brandon before who insisted that it was with the interlock. Updated him on everything that has been done and all parts that have been replaced. He said he has the same suspicion as me about what is going on. He wants pictures of the outside of wave guide.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
11/14/2023
"Tested and ran diagnostics. Found E5 ice maker thermistor error, ice mold frozen. Ran test 57, ice maker would not complete cycle. Tested valve, operating properly. Ordering ice maker and heater. Checked part availability, ice maker on b/o. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11658802 (Ice maker) and 1 W11087201 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
11/14/2023
"Removed and replaced freezer door. Used heat gun to mold gasket and ensure proper seal. Tested,door sealing and operating properly."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
11/14/2023
Checked and found noise coming from lint chute vibrating. Lint chute was not stamped correctly. Ordering chute. Checked part availability and scheduled return for 11/17 am; ordrng 1 W11117429 (Chute)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
11/14/2023
Customer complaint is that dispenser would drip a few drops sometimes after getting water. Advised customer to hold cup to dispenser for a second after getting water. Customer complaint is that water comes out too slow. Inspected and found tap was not open all the way. Tested and water comes out better. ; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Chaplin, Connecticut 06235
Amanda R.
Job Details:
11/14/2023
Complaint clothes came out very wet showed customer how to put on drain and spin if happens again went over soap amount had customer load washer overloading occurring explanined loosely thrown in up to double dotted lines started bulky cycle finished normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Hartford, Connecticut 06112
Chuck M.
Job Details:
11/14/2023
Customer complaint was thank water was not dispensing and ice maker was not working. Inspected and found water dispensing properly and a full container of ice. Unit is working properly.
We serviced a
BOSCH OVEN
Model HBN5650UC/09
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
11/14/2023
Customer complaint is that double wall oven is not turning on. Removed oven and checked voltage at terminal block and no voltage is present. Electrical issue.
We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Springfield, Massachusetts 01108
Roger R.
Job Details:
11/14/2023
Installed new main control and checked. Ok heating properly and not broiler stuck on.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/14/2023
"Lights come on but will not start, blinking sense. Broken door switch, verified heating.Replaced switch and operating properly; used 1 WPW10569603 (DOOR SWITCH) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVB05
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/14/2023
"Installed parts listed and cycled back on, please allow 12-24 hours for temps to regulate."
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/14/2023
"Inspected and found multiple problems, open thermal fuse, drum supports and belt broken and worn out, heater broken and motor run relay on main acu broken, main acu showing nla."
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/14/2023
"Cs says new motor is loud. Ran diagnostic cycle and ran fine with no issues. Unit does sound louder then normal but also does not have toe plate with insulation installed. There is also a fair amount of suds in unit which would cause motor to run louder. Sound was same after running multiple times to remove excess soap build up, does not seem excessive just not blocked by insulation.Drain pump runs fine with no grinding.F9e4, F7e1,f9e1, f9e3 errors in history, cleared.The display is missing segments so will order display, insulation and toe plate.Console showing out of stock, office to contact cs when part comes in to schedule return; ordrng 1 W11416459 (Console) and 1 W11545318 (Toe plate) and 1 W11573700 (Shield) and 1 W11573704 (Shield) and 1 W11550992 (Toe panel) and 1 W11410062 (Control)"
We serviced a
GE DISHWASHER
Model GLD4408R00BB
Near Agawam, Massachusetts 01030
Mike K.
Job Details:
11/14/2023
"Cs says unit does not start, door not closed fully, closed and unit started fine. Tested multiple times and started fine each time. Verified spray arm movement. Let unit run for 10 minutes intermittently opening door and closing to restart, operated without fail."
We serviced a
SAMSUNG DRYER
Model DVE50R5400V
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
11/14/2023
"Correct house number is 73. Unit not lighting up, nort starting, found power cord burnt out at terminal. A different screw then original had been used and was not a tight connection. Quoted for terminal kit and power cord; used 1 PT500L (CORD-POWER 6' 3 WIRE), and 1 279320 (TERMINAL BLOCK) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMELBSR/AA
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
11/14/2023
"Complaint of freezer not cooling. Displays shows fr at -8and rf at 35. Rf is at 45, fr at 50. Compressor running, fans not. Is some frosting on rf evap vents. Verified temps shown on display are what it says temps are, not what it is at. Set temp for 0 and 38 and displayed temp not changing.Control not showing correct temps, compressor not cooling. Looks to be multiple issues. Samsung will say to replace rf evap cover and thermistor for clogged rf evap, but also may have potential main control and or sealed system issue.While looking up parts temp gradually changed on display, so about10-15 minutes later showing temp at 0 and 38.Quoted for evap cover/sensor and labor explaining they may be more issues. Declined. Collected for service call"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGlD2474QF5B
Near Franklin, Massachusetts 02038
Aimee
Job Details:
11/14/2023
I30. Leak at baseF0 restriction i60. Heating Found leaking at the pump and seal loud drain pump.Cust buying new
We serviced a
WHIRLPOOL DRYER
Model GGW9250SU0
Near Franklin, Massachusetts 02038
Aimee
Job Details:
11/14/2023
Cust had lower panel open was cleaning Tested therm fuse was open replaced and tested the heat.Advised Cust to clean vents asap; used 1 Wp3392519 from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Kings Mountain, North Carolina 28086
Ryan S.
Job Details:
11/14/2023
Found unit needs suspension. Ordering suspension. Scheduled return call for 11-17-23 am call already rescheduled for 11-17-23 am. ; ordrng 1 W11396716 (Suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
11/14/2023
"Cx complaint that the unit is still not making ice. I inspected the unit to confirm the complaint. The FC is cooling fine (1 degree). Test 57 gave an E5 error code. Tests 15, 36, 45 & 57 all passed. The control board is sending proper voltage to the IM and ice box fan p7 5&6, p8 4&5. I called techline to document the issue. Im ordering a new IM and a control board to resolve the issue.Sr7737795521; ordrng 1 W11658802 (IM assembly) and 1 W11224256 (Control board)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Worcester, Massachusetts 01604
Angel R.
Job Details:
11/14/2023
No show. No answer.; snapped 1 QuickPics
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS4
Near Springfield, Massachusetts 01108
Roger R.
Job Details:
11/14/2023
"Unit not sparking to ignite oven burners. Both bake and broil not working. Will need a new range control and DSI board. Will order and return asap. ; ordrng 1 W11162730 (Module. Spark) and 1 W11620570 (Control,)"
We serviced a
FRIGIDAIRE WASHER
Model FFLE3900UW1
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/14/2023
"Installed new controller and thermal fuse, cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Ellington, Connecticut 06029
Gary V.
Job Details:
11/14/2023
"Inspected and found f27 fault, inspected hose and air dome and they tested fine. replaced pressure sensor and reset controls, cycled thru diagnostics and tested fine.; used 1 WPW10448876 (SWITCH-WL) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Killingly, Connecticut 06241
Amanda R.
Job Details:
11/14/2023
Long drain error drain pump not turning on recommended calling whirlpool for a full autho because just two days out of warranty
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killingly, Connecticut 06241
Amanda R.
Job Details:
11/14/2023
"Stator lower harness 9ohms sr 7737796542 called tech support needs new motor and wire harness ; rqstng P&A on 1 W11568984 (Harness) and 1 W10915700 (Stator) and 1 W10915701 (Rotor), states that autho needed"