We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Middletown, Connecticut 06457
Chuck M.
Job Details:
10/05/2023
"Installed orifice, spark module and igniter. Tested and showed customer it works."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Monson, Massachusetts 01057
Chris B.
Job Details:
10/05/2023
Complaint that the ice maker is not dispensing ice. Found bad auger motor and solenoid too loud when actuated. Will order parts for a return visit.; rqstng P&A on 1 W11671282 (Auger Motor) and 1 WP63052-2 (Yoke) and 1 WPW10309866 (Solenoid)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Worcester, Massachusetts 01605
Angel R.
Job Details:
10/05/2023
"Drain pump stuck on, getting proper voltage but has a chattering noise while stuck on. Found nothing lodged in pump. No error codes stored. Will order new control and pump.; rqstng P&A on 1 W11603810 (Control) and 1 W10919003 (pump-water)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Shrewsbury, Massachusetts 01545
Angel R.
Job Details:
10/05/2023
"Installed Gearcase, hub and agitator, tested ok. Found grease coming from capacitor, will order new one.; rqstng P&A on 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Grafton, Massachusetts 01536
Angel R.
Job Details:
10/05/2023
"Installed new bulbs, tested ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Sterling, Connecticut 06354
Amanda R.
Job Details:
10/05/2023
Freezer led not working replaced led lights all working ; used 1 W10695459 (LED MODULE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Winsted, Connecticut 06098
Ruben C.
Job Details:
10/05/2023
Checked unit found gearcase noisy and basket is off center could not take off bolt for agitator ordering gearcase basket agitator bolt 2 times; ordrng 1 W11223765 (Bolt) and 1 W10836692 (Agitator) and 1 W11397111 (Washplate) and 1 W11172199 (Baset) and 1 W11454372 (Gearcase) and 1 W10721967 (Splutch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDB00
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
10/05/2023
"Evap drain clogged ice build up in freezer area, evap cover, air vents clogged. Steamed clear.Replaced evap motor and fan, working properly ; dspstn on spec-tagged invntry: 1 WP2315539 EVAP MOTOR"
We serviced a
KENMORE WASHER
Model 796.41582411
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
10/05/2023
"Unit leaking when draining water all over lower tub drain hose, air hose. Finally found source, a small tube that connects drain hose to the top of the tub was disconnected. Resumed with zip tie and stayed secure when tugged. Ran rinse and spin cycle fine with no further leaking; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
10/05/2023
Installed new convection support. Tested and verified proper operation. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
10/05/2023
Installed new control and UI. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
10/05/2023
Found bin level sensor working properly. Ran test 15 in diagnostics. Level sensor reads bin in place and not full. Test 56 shows e2 ice maker motor error. Ran test 57 reading 02 harvest not complete. Motor not operating. Order and replace ice maker. ; ordrng 1 W11658802 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
10/05/2023
Installed new drive assembly. Tested and verified proper operation. No noises. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11393685 GEARCASE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Troutman, North Carolina 28166
Vincent O.
Job Details:
10/05/2023
Found multiple issues going on. Freezer light out causing top RC light to be dim. Water chatter from high pressure. And fill tube frozen causing no ice. Quoted customer for repair. Customer would like to discuss. Will call if repair needed. ; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE
We serviced a
WHIRLPOOL DRYER
Model LGR5644PQ
Near Sharon, Massachusetts 02067
Aimee
Job Details:
10/05/2023
Found needed tune upReplaced and tested ; used 1 4392065 (Tune up kit) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Worcester, Massachusetts 01609
Aimee
Job Details:
10/05/2023
"Installed ui,Cntrl and outer panel.Ran and tested complete"
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A304
Near Sterling, Connecticut 06354
Amanda R.
Job Details:
10/05/2023
High limit fuse open replaced heater element with fuse ; used 1 DC97-14486A (ELEMENT) from stock
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
10/05/2023
Checked unit found lid broken on right corner gave cust estimate for lid cust will think about repair
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Holland, Massachusetts 01521
Chris B.
Job Details:
10/05/2023
Replaced all parts and dishwasher running normal. No leaks detected. Ran two diagnostic cycles and unit working normal normal.; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP
We serviced a
GE DRYER
Model GTD33GASK0WW
Near Springfield, Massachusetts 01129
Chris B.
Job Details:
10/05/2023
Complaint that the unit wold stop from tumbling all by itself. Found bad door switch. Quoted parts and labor. Customer requests that Chris to return.; ordrng 1 WE04X28977 (Door Switch)
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
10/05/2023
Checked and found drain hose pushed all the way down in standpipe causing a siphon. Corrected and attempted to test washer. Found no water coming to washer from wall valve. Advised customer that they would need to have maintenance check wall valve and correct.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/05/2023
Complaint lights off hear a clunk clunk clunk noise pF error on ui randomly occurring. Can turn power off at breaker and unit will work fine for about a week. I verified the issue via pictures that customer has taken and short video. Cannot confirm what voltages are when issue is occurring issue is intermittent comes and go once a week sometimes twice a week customer did not have any issues until a week and a half ago since last visit condenser fan motor sounds very loud left pantry harness unplugged just in case it is a harness issue. Three-way valve solenoid is noise that is going and making clunking noise. And ordering parts previously not replaced. Last visit issue is 12 V issue in nature everything as of right this second is working fine. ; rqstng P&A on 1 W11087438 (Ff evap fan) and 1 W11429989 (Solonoid) and 1 W11127829 (Condenser mtr) and 1 WPW10769076 (Control)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
10/05/2023
"Cx complaint that the units ignitors continue to click after the burner lights. I inspected the unit to confirm the complaint. I found all burner ignite fine with no ignitors continuing to click. I explained to the cx that all ignitors with click simultaneously, and that it will continue to click until the knob is turned to the temp range. The unit is working as designed. I left the part with the cx."
We serviced a
WHIRLPOOL WASHER
Model LA5460XTW0
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
10/05/2023
"Concern is slow fill on washer, inspected and found water pressure in house is low, and informed customer.; dspstn on spec-tagged invntry: 1 285805 VALVE"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
10/05/2023
"Inspected and found inner basket wobbling inside tub causing heavy vibration and drain pump broken, quoted and she will call if wants repairs done."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near East Windsor, Connecticut 06088
Gary V.
Job Details:
10/05/2023
Inspected and found inlet valves chattering from water flow when energized and shocks worn causing vibration in spin. Will submit estimate. Backed off on wall faucet temporarily so chatter will stop.; rqstng P&A on 1 W11316255 (Inlet valve) and 1 W11316256 (Inlet valve) and 4 W11316766 (Shock absorber)s
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS1
Near Wethersfield, Connecticut 06109
Gary V.
Job Details:
10/05/2023
Inspected and found broil relay on main acu stuck closed causing f6e1 overheat runaway temp while baking in preheat. Quoted and she will call if wants repaired.
We serviced a
SAMSUNG WASHER
Model WA50R5400AV/US03
Near Griswold, Connecticut 06351
Amanda R.
Job Details:
10/05/2023
Recently keeps going off balance needs new suspension ; rqstng P&A on 4 DC97-16350U (Dampers)s
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Rock Hill, South Carolina 29730
Mitch H.
Job Details:
10/05/2023
"Customer says oven will not heat properly. Tested oven, found only broil element working. Ran diagnostics, no stored error codes. Tested top elements, only get warm. Pulled oven out, found that cord was wired wrong. Neutral and hot reversed. Corrected, rechecked, all top elements and bake and broil now operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Douglas, Massachusetts 01516
Angel R.
Job Details:
10/05/2023
"Installed heater, tested ok."
We serviced a
GE REFRIGERATOR
Model GSH25JSDDSS
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
10/05/2023
U/i is unresponsive. Quoted for u/i and labor. Accepted.; ordrng 1 WR55X23236 (U/i control)
We serviced a
AMANA RANGE
Model AKS3040
Near Franklin, Massachusetts 02038
Aimee
Job Details:
10/05/2023
Found no model tag was under cook top above a wall ovenThey siliconed the cook top door couldnt get it up Cust did have owners manual. Looking into parts a lot wererusted burn heads would need to drill out all burner headsPart discontinued Cust buying new; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC0
Near Southington, Connecticut 06489
Chuck M.
Job Details:
10/05/2023
Customer complaint is that washer has errors code and does not complete cycle at times. Inspected and found gear case leaked and belt is loose. Quoted P&L. ; ordrng 1 W11449840 (Gear Case) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
10/04/2023
"Inspected and found evap packed with ice, and no longer defrosting, open heater circuit and main acu needs to be replaced, will order parts and return. Whirlpool will be dispatching new call with full autho for this repair.; ordrng 1 W11650661 (Heater) and 1 W11566891 (Main acu)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
10/04/2023
Replaced wire harness and timer runs but no heat checked for voltage drop while running voltage good ; ordrng 1 W11625517 (Switch) and 1 W11625517 (Motor) and 1 WP694089 (Blower) and 1 WP3977767 (Thermostat)
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US3A
Near Brockton, Massachusetts 02301
Aimee
Job Details:
10/04/2023
Cust has raised floor feet at highest point and still leans forward Took photo Found the drain pump not working replaced and tested Tried to level dishwasher because would need to put blocks under front feet to level dishwasher .Tested works as intended; used 1 A00126401 (Drain) from stock
We serviced a
KITCHENAID RANGE
Model KFGG504KPS
Near Sharon, Massachusetts 02067
Aimee
Job Details:
10/04/2023
Waited 15 left magnet and took photo
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Vernon, Connecticut 06066
Chuck M.
Job Details:
10/04/2023
"Customer complaint is that washer would not start. Ran diagnostics and found error code F8e1 long fill. Ran manual test cycle and washer fills, agitate, drain and spin properly. Ran normal cycle and washer and washer filled to tub ring. Attempted to cancel cycle but control did not respond. Ran diagnostics and to drain water. Ordered control and pressure hose. ; ordrng 1 W11162438 (cntrl-elec) and 1 WP353244 (pressure switch hose)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
10/04/2023
Replaced filter cap and U/I board. Cycled power at breaker. Cs to monitor.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
10/04/2023
Replaced glass top unit ran and checked okCall complete
We serviced a
FRIGIDAIRE RANGE
Model FGEF304DKFC
Near Suffield, Connecticut 06078
Gary V.
Job Details:
10/04/2023
"Installed new burners and cycled, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Tolland, Connecticut 06084
Amanda R.
Job Details:
10/04/2023
Recently starting leaking out of vent assembly when door is opened al the way needs new vent and control replaced ; rqstng P&A on 1 W11410065 (Control) and 1 W11649995 (Vent) and 1 W11649995 (Gasket) and 1 W11545290 (Deflector)
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
10/04/2023
Replaced all parts tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
10/04/2023
"Cx complaint that the units LR roller does not rotate scraping the floor. I inspected the unit to confirm the complaint. I found the frame bent causing damage to the axle and wheel. I tried to replace the axle and wheel, the axle can not be fully inserted because the bent frame where the axle inserts into the frame. With the wheel I place it does not rotate still scraping the ground. I called techline to document the issue, the damaged area is not a serviceable part. I called trade care as well as instructed by techline.Sr7737476786"
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Bessemer City, North Carolina 28016
Ryan S.
Job Details:
10/04/2023
Returned to install harness and pump. Installed parts and ran serove mode to test all functions. Verified pump working along with all other functions. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
10/04/2023
Customer complained unit wont wash. Ran service diagnostic and found shifter making shift noise but not shifting. Found arm to shift actuator out of cam and loose. Replaced actuator from ts. Ran service mode again and unit now switching from agitate to spin . Verified all other functions working and unit is working as designed. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
10/04/2023
Found unit is heating and drying. Complain of loud noises during operation. Found worn drum slides causing loud noise. Order and replace drum slides and roller kit. ; ordrng 1 279441 (Drum slide) and 1 4392065 (Repair kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
10/04/2023
Installed new valve and ice maker. Tested and verified proper fill and operation. All functions check ok.
We serviced a
INGLIS DRYER
Model IED4400VQ1
Near Chicopee, Massachusetts 01020
Mike K.
Job Details:
10/04/2023
"Unit not heating, getting 240vac at terminal. Found open heating element. Wiring damaged to thermostat. Quoted for hi limit thermostat kit and heating element. Approved.Replaced thermostat and element. Tested on timed dry and heating properly.Cs also said unit just kept running when failing to heat, verified timer action on timed dry, sensor dry would have kept going as long as clothes were wet.; used 1 279838 (ELEMENT), and 1 279816 (THERMAL KIT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
10/04/2023
Installed new evap cover. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
10/04/2023
Found hi limit cut off open causing no heat. Replaced cut off. Tested and verified proper operation. All functions check ok. ; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Denver, North Carolina 28037
Ryan S.
Job Details:
10/04/2023
"Retuned to install control ordered by previous tech. Installed part and reassembled, ran diagnostic cycle and valve started spraying out water during sensing cycle and unit started leaking from door again. Called techline. (Valve relay J8-1 / j8-3 ) called techline to inform valve is spraying during diagnostic cycle and only cut off when door was opened. Techline said too much pressure coming out of valve, try to see if too much pressure at home, if valve is operating properly. Sr#7737477975 . Checked pressure and pressure is high but cant check exact pressure. valve is cutting off when replay cuts off. During normal operation and running during sensing. Informed customer unit is working as designed, cloths being added to load or reducing water pressure to machine will solve issue. Customer said he will try that and wife was upset and wanted to exchange dryer. Husband was really nice and understanding."
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Hartford, Connecticut 06112
Chuck M.
Job Details:
10/04/2023
Customer has not obtained POP as of yet. Need to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model mhwe300dw
Near Bloomfield, Connecticut 06002
Chuck M.
Job Details:
10/04/2023
Customer complaint is that washer had error code F21 long drain. Inspected and found debris in filter. Cleared and tested. Washer checked ok.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Simsbury, Connecticut 06070
Chuck M.
Job Details:
10/04/2023
Customer complaint is that washer shakes too much. Found drain hose pushed down drain pipe too far causing slow drain. Ran diagnostics test cycle and calibration successfully. Found control panel glitching. Ordered control panel. ; rqstng P&A on 1 W11319991 (cntrl-elec)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Farmington, Connecticut 06085
Chuck M.
Job Details:
10/04/2023
Customer complaint is that dishwasher control panel has error code F6e1. Confirmed error code. Cycled power and error code remained. Console is peeling away too pic. Ordered console and control. Will use control panel on return visit. ; ordrng 1 W11506011 (Control) and 1 W11460909 (Console White)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
10/04/2023
F9e1 f8e2 f7e1 fae2 f8e4 I replaced all previously ordered parts tested operations no additional issues found at this time no leaking occurring with dishwasher dishwashers operating normally. As of now I did find out. Customer has been using dawn dish detergent to prewash dishes advise customer not to do so. ; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
10/04/2023
"I replaced all previously ordered parts due to machine, making an abnormal ticking noise after replacing all parts machine is no longer making ticking noise. Everything is working properly. No error codes and fault. History did notice. Lots of lint. Stuck to blower wheel. Also noticed a lot of back pressure that kept blowing vent off the back of the dryer during testing. No additional issues found. left all original parts with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
10/04/2023
I replaced all previously ordered parts. I tested operations I verified icemaker is no longer over filling with water leaking inside of refrigerator and leaking onto floor. Customer had refrigerator pulled out upon arrival on cardboard. Perfect. No additional issues found with refrigerator at this time refrigerator passed all diagnostics cycle tests as of now no leaking occurring anywhere. ; dspstn on spec-tagged invntry: 1 W10843055 CNTRL-ELEC
We serviced a
WHIRLPOOL DISHWASHER
Model IUD9500WX4
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
10/04/2023
Customers complaint is dishwasher not starting. Tested on each cycle and found each cycle starting properly cant duplicate any problems.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Newington, Connecticut 06111
Jeremy B.
Job Details:
10/04/2023
Light switch sticking and might not coming in all the time. Replaced switch and tested all checks ok. ; used 1 W11396033 (LIGHT SWITCH) from stock
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS6
Near Farmington, Connecticut 06032
Jeremy B.
Job Details:
10/04/2023
Installed new inf sw and burner still not heating. Found 240 at inf switch. Found no power to element. Found pin in molex connector worn and burnt. Needs new harness. ; ordrng 1 W11226786 (Cooktop harness) and 1 W11226773 (Console harness)
We serviced a
KENMORE REFRIGERATOR
Model 596.72003016
Near Farmington, Connecticut 06032
Jeremy B.
Job Details:
10/04/2023
Installed new control. Compressor and all fans came on unit cooling properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Bristol, Connecticut 06010
Jeremy B.
Job Details:
10/04/2023
Dishwasher leaking. Found water at 160 and bottom door seal warped. Needs new bottom seal and customer will install a mixing valve to bring water to 120.; ordrng 1 W11252794 (Bottom seal)
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Bristol, Connecticut 06010
Jeremy B.
Job Details:
10/04/2023
The coin box is damaged and key not opening it. Drilled out lock needs new coin box with key. ; ordrng 1 W11190039 (Box)
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
10/04/2023
"Found the unit level and in wash cycle when I arrived. Customer complaint is the unit gets off balance. When I was here previously I found the top not fastened down to frame properly and able to lift it up and down I reattached the top to frame and leveled machine. The suspension rods are good, I explained to the customer about out of balance issue that may be experienced with this machine. To correct it by redistributing the weight, customer doesnt like the unit and wants it changed out. Customer feels the unit has been dropped I cannot see any other damages to suggest that. At this time Im contacting whirlpool Tech support to document customers complaint on this unit. Customer also said they had no idea I was coming out todaySpoke with Andrew Whirlpool tech supportSR#7737476944; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Charlotte, North Carolina 28226
Jeff L.
Job Details:
10/04/2023
Found water coming from water filter assembly replaced the filter assembly due to some good triage skills by someone at advantage appliance first time fix. The unit ran and checked ok( the plumber is coming out tomorrow to repair shut off valve behind fridge I could not get water to shut off so I used the shut off to house in closet to get repair.Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
10/04/2023
Complaint water will not turn off to ice maker keeps overflowing with water solid sheets of ice making. I found test 44 Original ice maker would not twist would over fill and never turn off water when on switch was turned to on position. I replaced ice maker all switch and lights are working fine as of now only issue per customer was ice maker. ; used 1 W10873791 (ICE MAKER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Thompson, Connecticut 06255
Angel R.
Job Details:
10/04/2023
"Installed valves, problem persisted. Switch is not getting stuck but valve staying open intermittently allowing water to push through. Valve does not sound energized when water pushes through, issue sounds like a water hammer could solve it as the sound is of pressure pushing water through. Nothing else could be causing the problem, will advise customer to check on water pressure and run a simple troubleshooting tonight that will show the problem."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Thompson, Connecticut 06255
Angel R.
Job Details:
10/04/2023
"Installed cam kit from TS, customer says part was not received. Tested ok.; used 1 W10721967 ( Cam) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
10/04/2023
"Tested and ran diagnostics tests 57 harvest and 45 fill. Ice maker cycled and returned to home position correctly, valve actuated but no water filled. Removed ice box, found ice maker fill line frozen. Cleared frozen tube, tested and found fill tube heater bad. Replaced heater, reinstalled ice box and connected. Tested, valve operating properly and filled correctly."
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Davidson, North Carolina 28036
Vincent O.
Job Details:
10/04/2023
Found hi limit open and heater grounded. Order and replace hi limit and heater. ; ordrng 1 280148 (cutoff-tml) and 1 WP3387747 (Heater) and 1 3392519 (thermal fuse)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Wingate, North Carolina 28174
Jonathan J.
Job Details:
10/04/2023
"Complaint cooktop, hot hands cooktop on lights are illuminated, will not turn off. I found all four Infinite switches are smoked. I found three of the four burners are nonfunctional at all have open resistance values even when inner changed but 240 V current is getting to all four burners. Unit will need all four Infinite switches and all four burners to fix. call 7046810034 ; rqstng P&A on 2 WP3149400 (Infinite switch)s and 2 WP3148952 (Infinite switch 6 burner)s and 2 W11396790 (Element)s and 2 W11396792 (Element)s"
We serviced a
MAYTAG REFRIGERATOR
Model MZD2766GEW
Near Marshville, North Carolina 28103
Jonathan J.
Job Details:
10/04/2023
Complaint frosting in freezer bin. I found door flap has broken creating an air leak. I replaced door flap tested operation no additional issues found.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Charlotte, North Carolina 28213
Robert A.
Job Details:
10/04/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
10/04/2023
"Checked and tested dishwasher. Found only 2 buttons responded to inputs, no others working. Attempted to enter diagnostics, console lights would flash but then go out. Ordering console and control. Parts are special order. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11622500 (Console) and 1 W11629915 (Control)"
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
10/04/2023
"Removed and replaced user interface, ice maker and switch. Turned unit back on, tested and ran diagnostics. Ran test 120, ice maker cycled properly. Ran test 97, valve activated and filled correctly. All functions operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near York, South Carolina 29745
Mitch H.
Job Details:
10/04/2023
"Checked and found ice maker and valve operating properly. Found ice stuck between flap and ice maker holding arm in off position even though bin wasnt full. Removed flap, tested ice maker again, cycled and filled correctly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Clover, South Carolina 29710
Mitch H.
Job Details:
10/04/2023
"Customer said freezer cooling properly but refrigerator is cool but not as cold as it should be. Tested and ran diagnostics. Freezer and refrigerator evaporator fans tested good and working. Condenser fan and compressor tested good. All thermistors test good. Ran tests 23 and 28 for maximum temp and average temp in refrigerator. Maximum temp shows 44, average temp shows 37. No issues. Called line spoke to Butch SR# 7737481907. Went through tests again with him on the phone. He said everything checked good. Only suggestion he could offer was to advise customer to put more items n fridge to increase load. Advised customer of findings and advise of suggestions from tech line. Collected for service call."
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Southbridge, Massachusetts 01550
Chris B.
Job Details:
10/04/2023
Complaint that the unit is not locking properly. Found bad lid lock. Replaced part and unit running normal. Ran calibration and diagnostic test. Washer working normal.; used 1 W10810403 (DOOR LOCK) from stock
We serviced a
MAYTAG WASHER
Model MVW6500MBK1
Near Spencer, Massachusetts 01562
Chris B.
Job Details:
10/04/2023
Complaint that the unit is not washing through correctly. Found bad drain pump and wires. Control Board is not responding to diagnostic tests. Will order parts for a return visit.; ordrng 1 W11591637 (Lower Harness Wire) and 1 W11633362 (Control Board) and 1 W11399437 (Drain Pump)
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Worcester, Massachusetts 01605
Chris B.
Job Details:
10/04/2023
Complaint that the unit is not drying. Customer showed proof of purchase that unit is within labor warranty. Found burnt connection at module and control panel tab popped out of place. fixed wire to module and reinserted tab that was not put in properly at factory. Unit still under the 90 days labor.
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS3
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
10/04/2023
The front left burner head warped needs to be replaced ; ordrng 1 W11435630 (Burner head) and 1 W11435659 (Burner head) and 1 W11435657 (Burner)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Worcester, Massachusetts 01602
Chris B.
Job Details:
10/04/2023
"Complaint that the unit is not washing correctly. Found error codes F8E1, F0E3. Found cold water valve not fully opened all the way and coins lodge in the agitator. Removed coins and opened the cold side ran two diagnostic cycles and washer running normal. No issues found with the washer."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Worcester, Massachusetts 01605
Chris B.
Job Details:
10/04/2023
Complaint that the unit will not wash through properly. Found unit not getting enough water. Tested out valves and pressure hose and all normal. ; ordrng 1 W11607637 (Control Board)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Matthews, North Carolina 28105
Jeff L.
Job Details:
10/04/2023
"Pulled wall oven and replaced rivet and rivet arm along with new spring. Put unit back in wall unit is operating properly except theres a small bump when dropping door all the way down. I advised customer to watch and see if the noise goes away give it about 2 weeks. If the noise is still there then contact our office. Other than that unit is working as it should. I found that the inner door panel which I replaced already is damaged on right hand side (see pics) thats where the popping noise is coming from. I have reordered all these parts again to complete repair. The customer also complained of the oven door is not level at top as it is on bottom. Will check into that. Office will call customer when parts come in; ordrng 1 W11684570 (Inner door) and 1 WPW10128850 (Arm) and 1 W11607070 (Arm) and 1 Rivetgun (Rivet gun) and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"
We serviced a
LG DRYER
Model DLE5977W CS
Near Northampton, Massachusetts 01060
Mike K.
Job Details:
10/04/2023
"Replaced thermostat, hi limit and belt, unit tested in normal dry and heating properly."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Matthews, North Carolina 28105
Jeff L.
Job Details:
10/04/2023
Replaced all parts and moved the drain hose so it wouldnt hit the back of the washer.. unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Matthews, North Carolina 28104
Jeff L.
Job Details:
10/04/2023
"Found the ice maker not harvesting need new icemaker and switch. Will return on 10-11-23 amPart#W10873791Part#W11126296; ordrng 1 W10873791 (Ice maker) and 1 W11126296 (Cover housing), dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"
We serviced a
MIELE DISHWASHER
Model G6165SCVISF
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
10/04/2023
"Able to get door off, found supply connector burnt out on board, connector had melted and board damaged. Verified 120vac to connector.Will have office look up wire harness, quote cs for part, no additional labor.; ordrng 1 Unkwn (Wire harness to control)"
We serviced a
KITCHENAID KITCHEN
Model KDTM404KPS1
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
10/04/2023
"Customer complained of loud noise humming. Found sump motor was extremely loud. Replaced from pre id ts. Reassembled and checked for leaks, and unit is now quiet and working as designed. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Hartford, Connecticut 06106
Chuck M.
Job Details:
10/04/2023
"Customer complaint is that ice maker is not working. Found filter housing door broken and filter suck inside housing. Ordered housing. ; ordrng 1 W11162041 (housing), dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER and 1 WPW10179146 VALVE"
We serviced a
AMANA OVEN
Model AGR6303MMS0
Near Hartford, Connecticut 06106
Chuck M.
Job Details:
10/04/2023
Arrived to diagnose range. Upon entering apartment found roaches EVERYWHERE. Snapped a pic and left. Called management company to inform.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
10/04/2023
"Unit is under 1yr wp warranty per service bench.Interface is working fine, unit drains/fills but wash motor not running.Cs chose the 18th as return date to match her schedule.; ordrng 1 W11525546 (Sump assy)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Lake Wylie, South Carolina 29710
Mitch H.
Job Details:
10/04/2023
"Customer says that oven will heat but during the course of cooking it drops out and he has to start oven over. Tested and ran diagnostics, found F6E4 communication error. Requesting P&A for console and control.; rqstng P&A on 1 W11093254 (Console) and 1 W11179310 (ACU)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Lake Wylie, South Carolina 29710
Mitch H.
Job Details:
10/04/2023
"Removed and replaced control and element. Ran full diagnostics cycle, all functions and components operating properly.; dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near York, South Carolina 29745
Mitch H.
Job Details:
10/04/2023
"Tested and ran diagnostics. Found E2 ice maker lost position error. Ran test 57, ice maker would not cycle. Requesting P&A for ice maker. Ce maker is on B/O. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 W11658802 (Ice maker), dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Ware, Massachusetts 01082
Roger R.
Job Details:
10/04/2023
Installed new coupler in waterline for fountain. This was needed due to a design change in the freezer door that was just replaced. ; dspstn on spec-tagged invntry: 1 WP4373559 FITTING 5/16-1/4
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Ware, Massachusetts 01082
Roger R.
Job Details:
10/04/2023
Installed new gear case due to oil leaking from bottom and also replaced suspension rods due to off balance and erratic spinning ; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Auburn, Massachusetts 01501
Chris B.
Job Details:
10/04/2023
Replaced part and unit running normal. No leaks detected.; dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE