We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF7365DAB13
Near Plainville, Massachusetts 02762
Aimee
Job Details:
11/21/2023
Checked error codes E2 Icemaker lost positionRan I ice maker nest 57Cwa on ice maker
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS0
Near Norfolk, Massachusetts 02056
Aimee
Job Details:
11/21/2023
"Found needs new drain pump , cleared water . Dropped drain pump found the drain pump Shroud scratched .Cust had pump he purchased installed still didnt drain .Couldnt find any clogs in hoses. Needs new wash pumpComes with new shroud and drain pump on wash pump.Cwa and get back to office today"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Medway, Massachusetts 02053
Aimee
Job Details:
11/21/2023
"Leaks at dispenser, bellows has tears; ordrng 1 W11314648 (Bellows) and 1 W11524105 (Dispenser complete)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near North Attleborough, Massachusetts 02760
Aimee
Job Details:
11/21/2023
"F0E3. OverloadF8e6 water hazardWasher over fill with water and got locked up .Ran diagnostics and got lid open and ran a pressure test pastWasher acting Iratic Ordering new valve and Cntrl with latch; ordrng 1 W11419171 (Cntrl) and 1 W11165546 (Water valve) and 1 W11394572 (Latch), states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESR/AA
Near Attleboro, Massachusetts 02703
Aimee
Job Details:
11/21/2023
Installed new water valve and tested for leaks complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
11/21/2023
"Checked and found bracket for evaporator fan cracked causing motor to vibrate and make noise. Ordering bracket, motor and fan blade. Advised customer that office will call to schedule return when parts arrive.; ordrng 1 WP2315549 (Evaporator fan motor) and 1 WP2169142 (Fan blade) and 1 W11263195 (Bracket)"
We serviced a
MAYTAG REFRIGERATOR PAN
Model MSS25N4MKZ04
Near West Hartford, Connecticut 06110
Chuck M.
Job Details:
11/21/2023
Customer complaint is that refrigerator door handle makes a ding sound when opening the freezer door. Inspected and found door handle is good. Customer was grabbing the freezer door handle and pressing his thumb on the FF door handle to pop open the freezer door. The door handles are 3 parts. The metal tube handle has movement when opening the door that way. Advised customer to open the door as designed. Handles are tight and secure.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Charlotte, North Carolina 28211
Jeff L.
Job Details:
11/21/2023
Found dryer flex vent pinched off behind unit and safety thermostat was open. Reset safety thermostat cut down vent unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, North Carolina 28205
Robert A.
Job Details:
11/21/2023
Cx complaint that the units evap was covered in ice. I inspected the unit to confirm the complaint. I found no error excessive ice on the evap. I repositioned the evap thermistor to the insulated sleeve and tested the heater. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Chicopee, Massachusetts 01013
Roger R.
Job Details:
11/21/2023
Found unit not getting proper power at house connection. Recommend calling an electrician.
We serviced a
MAGIC CHEF RANGE GAS
Model X60.5
Near Chicopee, Massachusetts 01020
Roger R.
Job Details:
11/21/2023
Found unit not igniting properly. Pilot is lit but gas safety valve is not operating. Due to the age of this system parts are not longer available. Recommend replacing unit. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Ludlow, Massachusetts 01056
Roger R.
Job Details:
11/21/2023
Both doors exhibit finish issues where the doors have rusty looking appearance. Also the freezer was showing moisture issues due to air leaking. Sealed freezer compartment with silicone. Submitted for doors for authorization ; rqstng P&A on 1 LW10803965 (Door FIP) and 1 LW10803941 (Door FIP)
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, Massachusetts 01103
Roger R.
Job Details:
11/21/2023
Found unit Locked and trying to drain while empty. Cannot get unit into diagnostic mode. This unit will need a new main control. Called Imani and was given verbal authorization for parts and labor of $299 for part and $239 labor rate. Will order part and return to install asap ; ordrng 1 W11616491 (CNTRL-ELEC)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Springfield, Massachusetts 01119
Roger R.
Job Details:
11/21/2023
Installed new drum bearings due to damage from improper installation during production.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Springfield, Massachusetts 01119
Roger R.
Job Details:
11/21/2023
"Customer also complained of heavy frost in the freezer. Unit has a bad defrost heater and will need a new heater. ; ordrng 1 W11650661 (Heater, defrost)"
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW0
Near Shrewsbury, Massachusetts 01545
Angel R.
Job Details:
11/21/2023
"Ran diagnostics found F9E1 long drain, F5E2 door lock error, F8E3 overflow conditions. Ran quick cycle with items, tested ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Cornelius, North Carolina 28031
Vincent O.
Job Details:
11/21/2023
Found f4e2 error. Ran diagnostics and verified no voltage to heater. Order and replace control and heater. ; ordrng 1 W11537778 (Heater) and 1 W11629912 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Davidson, North Carolina 28036
Vincent O.
Job Details:
11/21/2023
Found no bake or broil. Upon arrival found unit turned on 500 broil and left in vacant home. Found faulty control causing no bake or broil. Order and replace control and ignitor. Burners working properly. ; ordrng 1 W11620481 (Control) and 1 W11590294 (Ignitor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
11/21/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
GE RANGE
Model JB650SF1SS
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
11/21/2023
"Lf burner not heating, found 240v at burner briefly when on and burners not open, but no voltage directly at coils and turns off quickly.Quoted for burner/switch/ labor turns off quickly and even when off and not hot or heating still blinking hot cooktop indicator, bad heat sensor on burner.Collected for service call and estimate saved"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1835VS3
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
11/21/2023
Compressor/fans running only frosting first turn of evap. Sealed system issue. Quoted for compressor and labor and let know there would be additional cost (couplers/drier) that I wasnt finding on parts list. Repair denied.Collected for service call.Suggested to contact Frigidaire as possible something could be covered under their warranty.
We serviced a
WHIRLPOOL WALL OVEN
Model KEBC147KWH06
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
11/21/2023
"Removed old sensor and getting 1.084 K ohms at room temperature, which is a normal reading for room temp. Replaced sensor. Control for this unit is nla.Calibration was at 35. Set to 0 and preheated to 350.Cycling temps: at end of preheat it was309- 291, next cycle 357 - 326, 372 - 333, 372 - 333.Took awhile to get there, but then cycles were consistent and averaged where they should be. Fans come on in convection, not in regular bake, which is correct per logic diagram on tech sheet.Explained to cs that it looks to be keeping temp fine once giving longer to heat, about and extra 30 minutes. Explained we could refund repair, except for service call, but she wanted new part left in. Told her to talk to office if unsatisfied as basic diagnostics would be to replace control, which is nla and it does seem to be keeping temp properly when it gets there."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/21/2023
"Under 1 yr warranty per receipt, took photo.Unit not tumbling, but motor is running. Found belt shredded and dryer motor pulley broken. Replaced motor and belt and unit tests fine in timed dry, heating and tumbling properly.; used 1 279827 (MOTOR), and 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Shrewsbury, Massachusetts 01545
Angel R.
Job Details:
11/21/2023
"Installed parts, problem persisted. Checked voltage to fill valve and coming in at 14 volts, wash motor running constantly. Possible wire harness issue or interference with pump and motor. Will order both.; rqstng P&A on 1 W11458664 (Harness) and 1 W11087376 (pump&motor)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ03
Near Tolland, Connecticut 06084
Gary V.
Job Details:
11/21/2023
"Concern is loud buzzing from back of unit. Inspected and found unit cooling and all functions test normal at this time. No abnormal noises, quoted for compressor replacement if need be, but unit working properly at this time."
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near South Hadley, Massachusetts 01075
Chris B.
Job Details:
11/21/2023
Complaint that the unit is not drying properly and is making noises while turning. Found stripped blower wheel. Replaced part and unit running normal. ; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
SAMSUNG WASHER
Model WF45N5300AF/US
Near West Brookfield, Massachusetts 01585
Chris B.
Job Details:
11/21/2023
Complaint that the unit is leaking water from the bottom left. Found dispenser hose not connected to the drum. Reattached the hose and ran a quick cycle and all running normal. No leaks detected. Cold side hose needed tightening.
We serviced a
KITCHENAID M/W OTR
Model KHMS2040BSS2
Near Brimfield, Massachusetts 01010
Chris B.
Job Details:
11/21/2023
Complaint that the unit is turning of the light by itself. Sometimes it works and sometimes it doesnt. Found bad switches and latches. Quoted parts and labor. Customer will think about it. Collected trip fee. Customer has 7 days to waive trip fee into labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Ludlow, Massachusetts 01056
Roger R.
Job Details:
11/21/2023
Both doors exhibit finish issues where the doors have rusty looking appearance. Also the freezer was showing moisture issues due to air leaking. Sealed freezer compartment with silicone. Submitted for doors for authorization ; rqstng P&A on 1 LW10803965 (Door FIP) and 1 LW10803941 (Door FIP)
We serviced a
KITCHENAID WALL OVEN
Model KOST100ESS00
Near Union, Connecticut 06076
Chris B.
Job Details:
11/21/2023
"Complaint that the unit has an error code F3E0. Verified oven sensor and had a reading of 7m ohm out of range. Quoted parts and labor. Replaced oven sensor and unit working normal. 1yr warranty on parts and labor. ; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC , used 1 12001655 (SENSOR SHORT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Stafford, Connecticut 06076
Chris B.
Job Details:
11/21/2023
Complaint that the unit is not cooling properly and lights not working properly. Found water in the deli select control board and wires rusted out. After leaving the harness wire disconnect the refrigerator started running normal. Will harness wire disconnected for the meantime. Found bad lighting in the fresh food section. Will order parts for a return trip.; ordrng 1 W10815668 (Door Deli) and 1 WPW10769076 (Control Board Display) and 1 W11170612 (Wire Harness) and 1 W11683244 (LED Kit) and 2 W11683242 (LED Lighting)s and 1 2xFrameJob (2x Frame Job)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
11/21/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
SAMSUNG RANGE
Model NE59J7850WS/AA
Near Mansfield, Massachusetts 02048
Aimee
Job Details:
11/21/2023
Installed broil element didnt have anything to hang use old brackets And installed new sensors Preheated to 350 and the oven element shut off; dspstn on spec-tagged invntry: 1 12001655 SENSOR SHORT
We serviced a
JENN-AIR COOKTOP
Model JES1750FS2
Near Charlotte, North Carolina 28211
Jeff L.
Job Details:
11/21/2023
Replaced glass top there were no damages to the new one.unit ran and checked okCall complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killingly, Connecticut 06241
Amanda R.
Job Details:
11/21/2023
Door drooping when opening coming from door hinges ; ordrng 2 WPW10362431 (Hinges)s
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Webster, Massachusetts 01570
Amanda R.
Job Details:
11/21/2023
Has extended warranty
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Pomfret, Connecticut 06259
Amanda R.
Job Details:
11/21/2023
Complaint not filling with enough water showed customer bulky items fills with the most water
We serviced a
SAMSUNG RANGE
Model NX58H9500WS/AA
Near Hartford, Connecticut 06105
Ruben C.
Job Details:
11/21/2023
Checked unit found door was not in all the way from last service not a problem with unit reinstalled door now door switch is closing was not cust fault no charge
We serviced a
SAMSUNG DISHWASHER
Model DW80R7060UG
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
11/21/2023
Checked unit found wash motor is not pumping water enough arms barely moving ordering sump and wash motor ; rqstng P&A on 1 DD93-01013A (Motor assy) and 1 DD67-00125C (Sump)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Newington, Connecticut 06111
Chuck M.
Job Details:
11/21/2023
Customer complaint is that washer would not complete cycle. Inspected and found drain pump wire broken. Repaired wire temporarily and ordered lower harness. ; ordrng 1 W11643701 (Lower Harness)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
11/21/2023
"Replaced all parts, tested operations. Customer was trying to pair unit to the Wi-Fi app and unit glitched. Customer needs to call connectivity team to finish pairing new user interface to app. No issues with unit. Unit is working with no issues.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11419171 CNTRL-ELEC"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, North Carolina 28209
Jeff L.
Job Details:
11/21/2023
Replaced parts ordered by previous tech unit ran and checked ok; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Charlotte, North Carolina 28210
Jeff L.
Job Details:
11/21/2023
The lower left corner of freezer door was hitting the kick plate I adjusted the hoses coming from door away from kick plate unit ran and checked okCall complete
We serviced a
KITCHENAID WALL OVEN
Model KODE500EBS02
Near Somers, Connecticut 06071
Gary V.
Job Details:
11/21/2023
"Inspected and found fault codes, F2e1,f6e9,f6e6, for communication and shorted ui panel. Quoted and they will call."
We serviced a
SAMSUNG RANGE
Model NX60A6511S
Near Springfield, Massachusetts 01108
Roger R.
Job Details:
11/21/2023
Found evidence of Insect infestation in unit informed customer we will not be able to service and it is not covered under warranty. I was not able to capture serial number due to infestation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Bessemer City, North Carolina 28016
Ryan S.
Job Details:
11/21/2023
"Customer come of leak. Fond a little water near front left . Took out everything from freezer and ran icemaker. Icemaker filled with no leaks. Pulled off evap cover and drain line isnt clogged. Pulled unit out and found signed of unit or something leaking for a long time. Customer said he had had a leak there before. Found drain line dripping into drain pan and drain pan had water in it and it wasnt leaking, couldnt find leak. Possible ice falling and melting. Verified proper operation."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Davidson, North Carolina 28036
Vincent O.
Job Details:
11/21/2023
Found condensation buildup on countertop where unit sits. Also found evidence on water runs down left side where custsees small puddles. Replaced door seal. All functions check ok. ; used 1 W11483553 (GASKET) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
11/21/2023
Cx complaint that the units upper spray arm is not working. I inspected the unit to confirm the complaint. I found the upper spray arm has separated and needs to be replaced. The part has been ordered but has not yet been received. I marked the part for the return.; O-emld tckt
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Davidson, North Carolina 28036
Robert A.
Job Details:
11/21/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
11/21/2023
"Complaint washing machine will not latch will not start a cycle will not wash. I found Spare bolt. mount bolt from the factory had gotten wedged against belt, guard, damaging belt and capacitor leading to customers issue. I replaced capacitor drop belt and latch tested operations. No additional issues found with washing machine today. Everything is working normally.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W11395618 (CAPACITOR/INTER COIL), and 1 WPW10006384 (BELT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Charlotte, North Carolina 28208
Jeff L.
Job Details:
11/21/2023
Unit is either in restriction or has a leak I ordered what would be necessary to repair either problem I advised customer the office will call when parts come in.2xframe 2xframe 2xframePart#W11592009Part#W10865322Part#W11035643Part#W10911314; ordrng 1 W11592009 (Compressor) and 1 W10865322 (Fresh food evaporator) and 1 W11035643 (Freezer evaporator) and 1 W10911314 (Ice bucket) and 2 2xframe (2xframe)s
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
11/21/2023
Customer complete f1e1 error. Needs new control board. Informed customer office will call when part comes in. ; ordrng 1 W11620481 (Control)
We serviced a
GE REFRIGERATOR
Model PFSS5NJWASS
Near Wilbraham, Massachusetts 01095
Roger R.
Job Details:
11/21/2023
Found unit has a bad compressor. Quoted $699 for compressor and $799 for labor.
We serviced a
144 OVEN
Model WEE745HOFS0
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
11/21/2023
"Cx complaint that the unit does not work in bake function. I inspected unit to confirm the complaint. I found the cooktop elements work fine. I checked the element, it has a break in it. The unit needs a new element to resolve the issue. TS says I have one but its not on my van. Im ordering the part for the return visit. ; ordrng 1 W10779716 (Element), used 1 W10779716 (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBB00
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/20/2023
Inspected and found feeler arm dislodged and reinserted and tested fine.
We serviced a
BOSCH DISHWASHER
Model SHSM63W52N/20
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/20/2023
"Inspected and found unit intermittently powering on, ohmed power button and tested fine. Unit has an internal loose connection or defect in electronics, unit has floor installed in front of it and needs to be made accessible for complete diagnostic. They will call if need be."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Brockton, Massachusetts 02302
Aimee
Job Details:
11/20/2023
Installed new disp and bellows Also clean second load go disp Cant smell what Cust smellsAlso shut off load and go Cust doesnt use
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Northbridge, Massachusetts 01588
Angel R.
Job Details:
11/20/2023
"Installed board, tested ok. Calibrated and ran test cycle."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Kings Mountain, North Carolina 28086
Ryan S.
Job Details:
11/20/2023
"Customer complained unit wont shut off lights and wont start. Found control Ui will come on when plugged in but wont shut off. Wont start load or go into diagnostics. Found capacitor bad also. Needs new control, UI, and capacitor. Called safety to report. Says they will cover trip and parts only. Quoted $255.73 for repair. #m19ft10wp1. Sr#7737810691 customer didnt want to repair at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
11/20/2023
"Cx complaint that the unit shakes aggressively while it spins. I inspected the unit to confirm the complaint. I found an error code: f0e2. I cleared the code and ran a service cycle. All components passed but the basket heavily shook during spin. The unit is level and stable, the suspension rods need to be replaced. Im ordering the part for the return visit.; ordrng 1 W10780045 (Suspension rods)"
We serviced a
WHIRLPOOL RANGE GAS
Model WFG505M0MBB2
Near Worcester, Massachusetts 01604
Angel R.
Job Details:
11/20/2023
"When removing protective plate behind unit found a couple roaches, see quick pics. Customer will need to contact exterminator before any work can be done. Found igniter not glowing, all other functions ok, likely needs new ignitor."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Rocky Hill, Connecticut 06067
Chuck M.
Job Details:
11/20/2023
Installed seal and gasket. Tested and no leaks found. ; dspstn on spec-tagged invntry: 1 W11483553 GASKET
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Springfield, Massachusetts 01104
Roger R.
Job Details:
11/20/2023
Installed new tub cover due to damage from tub that was produced incorrectly. Ran calibration test at end.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Monson, Massachusetts 01057
Roger R.
Job Details:
11/20/2023
"Found unit with a failed lid lock assembly. After installing new lid lock and testing I I found the belt was stretched and squealing when ramping up in spin mode. Also installed new belt. ; used 1 W11307244 (DOOR LOCK), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ05
Near Waterbury, Connecticut 06710
Jimmy R.
Job Details:
11/20/2023
"Installed new door and gasket heated door gaskets to creat a good seal and found freezer door top pushed in further then fridge door tried to heat gasket to get door to sit normally but it would not go back unit is going to need a new fridge side door now will order. Parts tentative p/a ; ordrng 1 LW10912110 (Fridge door) and 1 W11223753 (Nameplate), states that autho needed"
We serviced a
WHIRLPOOL RANGE HOOD
Model UXI200DYS
Near Charlotte, North Carolina 28210
Jeff L.
Job Details:
11/20/2023
Replaced exterior blower motor unit ran and checked okCall complete
We serviced a
KENMORE REFRIGERATOR
Model ="106.50569992"
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
11/20/2023
Replaced all parts I ordered no leaks were present turned on ice maker and cycled it and tested water thru the door all operations are normal.Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Indian Trail, North Carolina 28079
Jeff L.
Job Details:
11/20/2023
The doors are not level and I tried adjusting and the doors wouldnt line up and the bottom of both doors seem to be warped a bit gonna order 2 doors for good repair.. advised customer to inspect doors then call office to schedule.Part#W11377266Part#W11377271; ordrng 1 W11377266 (Fresh food door) and 1 W11377271 (Freezer door)
We serviced a
WHIRLPOOL RANGE
Model JDS9860AAP
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
11/20/2023
"Tested unit and found top right side burners would not light found gas flowing but no spark, swapped over burner assemblys and it started working. Removed burner and disassembled tightened up ignitors and cleaned reinstalled and all burners are now lighting and operating to proper specs"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Berlin, Connecticut 06037
Jimmy R.
Job Details:
11/20/2023
"Checked over unit and found water had been leaking from under machine, ran unit threw a wash cycle and found water would leak when unit drained. Checked drain line and found drain had gotten a pin hole from rubbing on floor advised customer on drain line and quoted for new drain hose, fixed hose for now advised customer they will need to get a new drain line. Ran a calibration and unit is washing and running to factory specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
11/20/2023
"Cx complaint that the unit is still randomly turning off. I inspected the unit to confirm the complaint. At the moment the unit is cooling fine. I ran multiple major load tests: evap motor, compressor, defrost heater, ice box fan & IM. None of the test triggered the issue. The cx has a videos, the lights flicker during the issues. The unit is on a dedicated line without GFCI. I called techline and was on hold for 40 min, I will call again later today. Im ordering a new control and UI panel to resolve the issue.; ordrng 1 W11224256 (Control board) and 1 W11636543 (UI control)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
11/20/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
11/20/2023
Installed new control and panel. Tested and verified proper operation. All functions check ok.
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
11/20/2023
This is not a rework. Upper oven not heating past 300. Bake element not operating. Order and replace bake element and control. ; rqstng P&A on 1 W11545804 (Bake element) and 1 W11179310 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Bessemer City, North Carolina 28016
Ryan S.
Job Details:
11/20/2023
Customer complained unit has error code. Found f0e5. Found suspension really loose. Ordering suspension and schedule return call for 11-27-23 am. ; ordrng 1 W11396716 (Suspension)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
11/20/2023
"Customer complained unit is not working, found f7e7 error codes. Found f6e3 error codes. Customer said a previous company had came out and replaced stator motor and clutch. Found rotor bolt was a little stripped took picture. Was able to get bit In and actually warped bit trying to remove bolt. Informed customer I would have to cut off rotor to get to issue and would possible need new transmission. If bolt wouldnt. Come out . Customer said she was going to call last company out to get rotor off. Informed customer she had to pay trip fee. Collected via card."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/20/2023
"Replaced warped, door removed and defrosted. All ice on evaporator door was so I stop it would not even open all the way bottom right hand corner thats where warpage was at. Replace door gasket and evaporator fan motor as well. No additional issues found with refrigerator today.; dspstn on spec-tagged invntry: 1 WPW10128551 EVAP MOTOR"
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/20/2023
"Complaint unit would not complete a wash cycle after tub was replaced last visit last week. I found error codes f0e2 over sudsing, and f9e1 in diagnostics history I found drain pump hose was twisted I straightened hose inspected for leaks no leaks no debris everything it was taking 15 mins to drain the tub now it takes less than 1 min to drain same amount of water. No additional error codes or issues found after running a quick wash cycle."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
11/20/2023
Call Clint third level racks are broken. Dishwasher is not operating properly. Touchscreen is not functioning at all. I found complaint true touchscreen was not functional. I replace touchscreen and main control board at the same time tacit operations Im ordering third T-Rex as the wheels have broken off both sides no additional issues seen with dishwasher at this time no leaking occurring at this time either.; ordrng 1 W10913628 (Rail) and 1 W10914507 (Rail)
We serviced a
MAYTAG DRYER
Model MED6630HWO
Near Wingate, North Carolina 28174
Jonathan J.
Job Details:
11/20/2023
Model cell number are not matching. What was given to us cannot service due to Incorrect Monroe Sharon number ticket tags. Customer to contact and have ticket re-create it with warranty company.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Indian Trail, North Carolina 28079
Jeff L.
Job Details:
11/20/2023
"Unit was throwing F9E1 fault code found no power getting down to drain pump went ahead and replaced drain pump had a crack and leaking onto floor. Also did not have any power coming down to drain pump also the cold water side on water valve stopped up. 4 parts for a good repair. Rescheduled for 11-27-23 AMPart#W11479523Part#W11543998Part#W11220230; ordrng 1 W11478523 (UI) and 1 W11543998 (Control) and 1 W11220230 (Water valve), used 1 W11399437 (Drain pump) from stock"
We serviced a
KITCHENAID RANGE
Model KESS907SSS06
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
11/20/2023
Unit will need a UI to make this a good repair we have a stuck key not allowing unit to operate. UI will make a good repair. Rescheduled 11-28-23 PMPart#WP9761566; used 1 WP9761566 (Membrane) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Hampden, Massachusetts 01036
Roger R.
Job Details:
11/20/2023
Complaint of noisy during agitation. Customer had recorded noise on phone. I am not able recreate the noise issue during regular diagnostics with no load in washer. Suspect noises coming from inside gear case. Will order new gear case and return to install. ; ordrng 1 W11449841 (GEARCASE)
We serviced a
SUBZERO FREEZER
Model 550
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
11/20/2023
"Found unit has a bad freezer thermostat that is not allowing the compressor to start properly. Quoted for new thermostat and labor. Office will call to reschedule. ; ordrng 1 7014665 (Tstat, freezer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
11/20/2023
Installed new computer board for unit due to freezer not defrosting properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESR
Near Springfield, Massachusetts 01118
Roger R.
Job Details:
11/20/2023
"Found unit has a frozen ice maker. Unable to remove bucket. Will need ice maker update kit. Will order and return to install. UNIT MUST BE DEFROSTED PRIOR TO RETURN ; rqstng P&A on 1 DA82-02714A (Kit, icemaker)"
We serviced a
LG RANGE
Model LRE30757ST/00
Near Springfield, Massachusetts 01118
Roger R.
Job Details:
11/20/2023
Checked unit and all okay both bake and broil working proper.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/20/2023
Left message enroute. Upstairs apartment. Downstairs tenant let me in (is her mother)Unit covered under 1yr wp warranty per service bench. Leaking water into rf and freezer damper control is broken. Steamed clear ice build up and cleared drain.Repairs from last visit were not completed so reordered those parts as well.Office to contact cs when parts come in to schedule return; ordrng 1 W11562262 (Evap cover) and 1 W10919804 (Air duct) and 1 WPW10313917 (Housing) and 1 WPW10313918 (Lens)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Springfield, Massachusetts 01151
Roger R.
Job Details:
11/20/2023
"Upon replacing the main I found there was no frost pattern on the evaporator and the freezer was sweaty. This indicates a failing sealed system which will need a new compressor. Ordering compressor and associated parts. ; rqstng P&A on 1 W11580057 (Compressor), ordrng 1 W11504432 () and 1 W11506619 (COUPLER 8 NK MS 00) and 1 W11506638 (Coupler) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11504445 (COUPLER) and 1 W11504448 (COUPLER) and 1 2time (Extra time S system)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS26L3AF5
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
11/20/2023
"Cs says unit makes noise when icemaker fills, when icemaker is turned off doesnt hear it. Cs had Recorded sound and sounds more like fan then anything else, ran icemaker and filled and no unusual noises. Evap fan running smooth on arrival and temps good.Ordering icemaker and evap fan.; rqstng P&A on 1 5304532555 (Icemaker) and 1 5304532557 (Evap fan motor) and 1 5304525990 (Harness assy)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
11/20/2023
"Complaint dishwasher leaking from front left side of dishwasher I found unit has an inverted door gasket on top left corner of tub I found in the door insulation still damp for the last Time elite, replace door gasket. Inspected for leaks and diagnostic cycle. No leaking occurring new drain issues, found or signs of it leaking from underneath at this time.; used 1 W11177741 (GASKET) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Berlin, Connecticut 06037
Jimmy R.
Job Details:
11/20/2023
"Installed new ice maker and cycled unit, checked filling and unit is now cycling and filling with water properly advised to dump first batch of ice that comes out and then let it fill up."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS07
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
11/20/2023
"Checked over unit due to customer had been hearing a funny noise coming from inside unit, cycled on unit and everything sounded normal checked damper and noise was normal checked compressor and it cycled on with no noise fan motors are running properly nothing blocking or hitting them checked condenser lines and nothing running or hitting. Advised customer if any noises come back that are unusual plz try and record noise the unit is working and cooling properly as of now"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
11/20/2023
"Checked over unit and found frost pattens low again checked both evaps for leaking and found fridge evaporator leaking die checked freezer evap and no die, found evaporator in fridge section leaking causing unit to slowly loose cooling. Evap for fridge needs to be ordered and replaced. Parts covered under the ten year ; ordrng 1 W11492867 (Evaporator)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ14
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
11/20/2023
No problem found with unit. Customer complaint is that door alarm doesnt activate when door is slightly open. Instructed customer on switch locations and door contacting switch. Customer is not happy about the design. Referred customer to whirlpool for further resolution. Nothing to repair.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
11/20/2023
Installed new control and harness. Upon testing control fried. Drain pump shorted. Unit will need pump and control replace. Pump needs to be replaced first. Informed to leave unplugged. ; ordrng 1 W11627413 (Control) and 1 W11399437 (Pump)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Davidson, North Carolina 28036
Vincent O.
Job Details:
11/20/2023
Found screeching noise coming from motor pulley. Order and replace motor. ; ordrng 1 W11283592 (Motor)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
11/20/2023
Unable to duplicate complaint. No visible signs of arcs or shorts anywhere. Turned on warm zone and verified warming plate not heating. Order and replace control and plate. ; ordrng 1 W11041453 (elmnt-surf) and 1 W11567368 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Waterbury, Connecticut 06704
Jimmy R.
Job Details:
11/20/2023
"Removed old compressor and evaporator brazed and crimped in all new couplers and parts pumped unit down into a vacuume and unit held. Filled with r600 and checked frost pattern, found unit frosting up and compressor condenser pulling heat. Advised customer to give unit 24 hrs for temps to regulate and get down to proper settings; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504445 COUPLER , 1 W11506623 COUPLING 5/5 NR MS00 , 1 R600A R600A 14.8 OZ , and 1 W11580057 COMPRESSOR R600A"
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060UG/AA00
Near Watertown, Connecticut 06779
Jimmy R.
Job Details:
11/20/2023
"Tested unit and found middle wash arm had fallen off and soap dispenser will not open when running a wash cycle customer had to place soap in bottom of unit to use. Checked wash arm and found ring had cracked causing wash arm to not stay in place, reattached and secured it for now until we can order a new one. Checked soap dispenser and found cntrl not sending any power to open dispenser when calling for it to open will. Will order new dispenser,middle wash arm and cntrl parts tentative p/a ; ordrng 1 DD82-01339A (Middle wash arm) and 1 DD82-01337B (Cntrl) and 1 DD59-01002A (Dispenser), states that autho needed"